Aastra Telecom Cordless Telephone DT390 User Manual

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DT390 Cordless Phone for MX-ONE™  
User Guide  
DT390 Cordless Phone for MX-ONE™  
Contents  
1424_EN_LZT103087.doc Rev B2 2009-09-11  
© Copyright Aastra Telecom Sweden, 2009.  
All rights reserved.  
III  
DT390 Cordless Phone for MX-ONE™  
1424_EN_LZT103087.doc Rev B2 2009-09-11  
© Copyright Aastra Telecom Sweden, 2009.  
All rights reserved.  
IV  
DT390 Cordless Phone for MX-ONE™  
1424_EN_LZT103087.doc Rev B2 2009-09-11  
© Copyright Aastra Telecom Sweden, 2009.  
All rights reserved.  
V
DT390 Cordless Phone for MX-ONE™  
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© Copyright Aastra Telecom Sweden, 2009.  
All rights reserved.  
VI  
1
Welcome  
Welcome to the user guide for the DT390 cordless phone. This guide  
describes the available features of the phone when it is connected to MX-  
ONE™. The phone is designed to be used in a medium demanding  
environment, such as hospital environment, light industry environment, and  
office environment.  
Depending on the version and configuration of the exchange that your  
phone is connected to, it can be that some of the functions and features  
described in this user guide are not available. There can also be some  
differences in the way your phone is programmed. Please consult your  
system administrator if you need further information. Some markets use  
differing codes for some features. In this guide the features are described  
using the most common code. The latest version of the user guide can be  
downloaded from: http://www.aastra.com.  
2
Important User Information  
WARRANTY  
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO  
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE. Aastra shall not be liable for errors contained  
herein nor for incidental or consequential damages in connection with the  
furnishing, performance or use of this material.  
TRADEMARK  
Aastra is a registered trademark of Aastra Technologies Limited. All other  
trademarks mentioned herein are the property of their respective owners.  
DECLARATION OF CONFORMITY  
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that  
this telephone is in conformity with the essential requirements and other  
relevant pros of the European R&TTE directive 1999/5/EC. Details to be  
FCC Statement  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC rules.  
These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
communications.  
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However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to  
radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This equipment complies with FCC radiation exposure limits set forth for an  
uncontrolled environment. This device complies with FCC SAR limit of 1.6  
W/kg. The maximum SAR value measured when used at the ear is 0.043  
W/kg. The phone has also been tested when worn on the body using belt  
clip, maximum measured SAR value in this configuration is 0.037 W/kg.  
This device must not be collocated with any other antenna or transmitter:  
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This equipment complies with Part 68 of the FCC rules and the  
requirements adopted by the ACTA. On the rear side, underneath the  
battery of this equipment is a label that contains, among other  
information, a product identifier in the format US: AAAEQ##TXXXX. If  
requested, this number must be provided to the telephone company.  
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REN is N/A as this product is intended to be connected behind a FCC  
Part 68 compliant PBX system. It is not intended for direct connection  
to telephone network.  
If this equipment cause harm to the telephone network, the telephone  
company will notify you in advance that temporary discontinuance of  
service maybe required. But if advance notice isn't practical, the  
telephone company will notify the customer as soon as possible. Also,  
you will be advised of your right to file a complaint with the FCC if you  
believe it is necessary.  
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The telephone company may make changes in its facilities,  
equipment, operations or procedures that could affect the operation of  
the equipment. If this happens, the telephone company will provide  
advance notice in order for you to make necessary modifications to  
maintain uninterrupted service.  
If trouble is experienced with this equipment, for repair or warranty  
information, please contact your Aastra business partner  
http://www.aastra.com. This equipment is not intended to be repaired  
by the customer (user). If the equipment is causing harm to the  
telephone network, the telephone company may request that you  
disconnect the equipment until the problem is resolved.  
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Connection to party line service is subject to state tariffs. Contact the  
state public utility commission, public service commission or  
corporation commission for information.  
If your home has specially wired alarm equipment connected to the  
telephone line, ensure the installation of this equipment that it does  
not disable your alarm equipment. If you have questions about what  
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10  
will disable alarm equipment, consult your telephone company or  
qualified installer.  
Electrical Safety Advisory  
Electrical surges, typically lightning transients, are very destructive to  
customer terminal equipment connected to AC power sources. Customer is  
thus recommended to use a surge arrestor for the equipment that requires  
AC power.  
2.1  
Safety Instructions  
Note: When using your phone or connected equipment, the following  
basic safety precautions should always be followed to reduce risk  
of fire, electrical shock and other personal injury.  
2.1.1  
Recommendations  
Always keep and handle your products with care and keep them in  
a clean and dust-free place. Proper use and care will prolong the  
products life. Use a soft absorbent tissue or cloth to remove dust,  
dirt or moisture.  
Always ensure that the phone, battery and charger are used and  
operated in the environment for which they are designed.  
Operate the phone in temperatures between 0°C to +4 0°C (32°F  
to 104°F).  
Do not expose your products to liquid, moisture, humidity,  
solvents, strong sunlight, harsh environments or extreme  
temperatures, never above +60°C (+140°F), unless the product  
has been specifically designed and officially approved for such  
environments.  
Exposure to heat may cause batteries to leak, overheat or  
explode, resulting in fire, burns or other injuries.  
Do not put the product in the microwave oven: This may cause  
damage to either the oven or the product.  
Do not attempt to disassemble or alter any part of the phone, the  
charger(s) or the battery-pack. Disassembly or alteration may  
result in electrical shock or irreversible damage to the equipment.  
Only a qualified service personnel or an authorized Aastra partner  
should conduct internal inspections, alterations and repairs.  
Do not expose your product to open flames or lit tobacco products.  
Do not drop, throw or bend your products. This may cause  
malfunction or electric shock.  
Do not paint your product.  
Do not use your product in an area where a potentially explosive  
atmosphere exists, unless the product has been specifically  
designed and officially approved for such environments  
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To avoid hearing impairment, accept the call before holding your  
product (or portable handsfree device) to your ear.  
Warning!  
The handset may retain small magnetic objects around the mouthcap  
or earcap region. Please check and remove before use.  
2.1.2  
2.1.3  
Disposal of the product  
Your product should not be placed in municipal waste. Please check local  
regulations for disposal of electronic products.  
Power supply  
Available power adapters (Suppliers Designation) are:  
Art.No.DC3: 130160 Power supply unit AC/5V DC/0.65A -Europe  
Art.No.DC3: 130166 Power supply unit AC/5V DC/1A -USA,  
Canada, AUS, and U.K.  
Art.No.DC4: 130161 Power supply unit AC/5V DC/2A  
Precautions:  
Connect the AC power supply to the desktop battery charger only  
to the designated power sources as marked on the charger.  
Make sure the AC power supply is positioned so that it will not be  
subjected to damage or stress.  
To reduce risk of electrical shock, unplug the chargers from any  
power source before attempting to clean or move it.  
The AC power adapters must not be used outdoors or in damp  
areas.  
Never modify the cord or plug. If the plug will not fit into the outlet,  
have a proper outlet installed by a qualified electrician.  
Limit the distance between the mains socket and the cordless  
phone when charging for easy accessibility.  
As an energy saving measure, disconnect the charger from the  
main socket after charging.  
When unplugging the mains adapter from the power outlet, make  
sure that your hands are dry and ensure that you hold the solid  
portion of the mains adapter.  
Do not pull on cables.  
2.1.4  
Charging and batteries  
This product should only be used with the following battery:  
Art.No.: 660177 Battery  
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Single chargers shall only be connected with power adapters supplied by  
the manufacturer, see list above.  
Precautions:  
Please read carefully the following important precautions before the first  
time use of the batteries. Make sure to understand and observe all  
cautionary instructions stated, so as to avoid any possible safety hazards  
that are caused by any misuse, misapplication or damage to batteries.  
Only use batteries, mains adapters or desk and rack chargers  
which have been specifically designed for use with your product.  
Use of power sources not explicitly recommended may lead to  
overheating, reduced battery performance, distortion of the  
equipment and fire or other damages.  
The phone is equipped with Li-Ion battery. In a complex  
infrastructure, the talk- and standby time may differ, due to the  
consequence of the increase in signaling.  
The battery must always be completely charged (minimal 4 hours)  
before first time use.  
The battery in your product is designed to withstand many charge  
cycles.  
Use only the recommended charging equipment.  
Improper charging can cause heat damage or even high pressure  
rupture.  
Observe proper charging polarity.  
Do not allow the metal contacts on the battery to touch another  
metal object. This could cause short-circuit and damage the  
battery.  
Do not solder lead wires directly onto the battery.  
Do not allow water to come into contact with the battery, this could  
short-circuit and damage the battery.  
If the handset has been exposed for water or condense, remove  
the battery immediately and let it dry completely before reinserting  
the battery.  
Remove the battery before cleaning the telephone to reduce risk of  
electric shock.  
Unplug the battery charger from a power source before cleaning  
the handset to reduce risk of electric shock.  
The battery is replaceable, however it is not the intention to do this  
frequently.  
Only charge the battery when placed in the phone.  
Use only the specified battery-packs for your product.  
Never heat or dispose of the battery into a fire, which, or else, may  
cause leakage, burst or fire.  
Remove the carrying case from the product while in charger.  
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13  
Do not cover the product while being charged. Do not charge the  
phone in a closed cabinet or drawer. The charging of the battery is  
a chemical process and causes the battery to become warm  
during charging. Make sure the environment in which the phone is  
charged, is well vented.  
The cordless phone can be charged either when switched on or  
off.  
Do not connect the battery's positive and negative leads altogether  
in any circumstances.  
Do not strike or drop the battery. It may cause damage to the  
battery.  
Do not charge the battery below +5°C (+41°F). Be s ure to charge  
the battery between +5°C and +40°C (+41°F and104°F). Charging  
b eyond these conditions may impair the battery performance and  
shorten the life cycle.  
Do not use battery packs from different types, brands or of  
different capacities.  
The battery is to be stored in a dry cool place, with the ambient  
temperature of approximately +25°C (+77°F) for best performance.  
The battery continues to discharge a minimal portion of its power,  
even if the product is switched off or the battery is removed.  
Dispose the battery in accordance with all local regulations,  
applicable in your country.  
Warning!  
Smoke or fumes  
Stop operating the products and turn off immediately in case of smoke  
or fumes. Unplug the mains adapter and remove the batteries from the  
phone immediately. Continued operation may result in fire or electrical  
shock.  
Warning!  
LCD  
If the liquid crystal display breaks, avoid injury by not allowing the  
liquid crystal to come into contact with eyes, skin or mouth. Prevent  
the liquid crystal from leaking out of the broken glass.  
2.1.5  
Preventing malfunction  
Never place the equipment in close proximity of electric motors,  
welding equipment or other devices generating strong (electro)  
magnetic fields. Exposure to strong (electro) magnetic fields may  
cause malfunction and corrupt the communication.  
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Moving the equipment rapidly between warm and cold  
temperatures may cause condensation (water droplets) to form on  
its internal and external surfaces. Water droplets may cause  
malfunction of the equipment and corrupt or end communication or  
damage the equipment. When condensation is noticed, stop using  
the equipment. Switch off the phone, remove the battery and  
unplug the mains adapter from the power outlet. Wait until the  
moisture evaporates from the equipment before putting it in  
operation again.  
Avoid accidental drop of the phone. Use the clip, security clip or  
carrying case specified for carrying purposes of the phone.  
Avoid squeezing the phone between furniture and your body when  
carrying the phone in your pocket or attached to clothing.  
2.2  
2.3  
Intrinsic Safety  
The DT390 cordless phone is not specified as intrinsically safe, so do not  
use it in areas with a danger of explosion.  
Preparing for Use  
Before using your phone for the first time, you have to charge and connect  
the battery, see Section 16.  
Note: Place the phone in the charger and charge it for at least one hour  
before using it the first time.  
2.4  
IPEI and IPDI Code  
Your phone has a unique International Portable part Equipment Identity  
(IPEI) code, and a unique global GAP identity number for the DECT  
registration (IPDI).  
IPEI/IPDI is needed for your system administrator to enable network  
subscription of your phone. At delivery of your phone, the IPEI and IPDI  
are the same and both can be used for network subscription. If your phone  
is replaced with another phone with a procedure called Easy replacement  
procedure the IPDI is exchanged and IPEI and IPDI are no longer the  
same. In case IPEI and IPDI differ, IPDI shall be used for network  
subscription.  
To look up the IPEI and IPDI codes, do the following:  
Enter *#06# when phone is in idle mode.  
A message box with the text IPEI/IPDI followed by the IPEI  
number (13 digits) and the IPDI number is shown.  
Note: If your phone is broken and needs to be replaced with another  
phone, please contact your system administrator.  
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2.5  
Software Version  
To view the phone’s software version:  
1. Enter *#34# in idle mode mode.  
2. Select Software.  
2.6  
Accessibility and Voice Quality  
The base network is not always available. If you do not get in contact with  
your system, contact your system administrator. For best voice quality,  
avoid positioning near computer, radio or similar equipment.  
2.6.1  
Operating area  
You can use your cordless phone in the area that is covered by the  
network. Outside this area you will lose contact with the phone network.  
The signal strength icon, , will disappear and No System will be  
displayed.  
2.6.2  
Out of Range  
When you leave the system coverage area you will hear a short beep and  
see a lamp indication, and the text Searching will appear in the display.  
The out of range beep will be repeated every minute for 30 minutes. It is  
possible to switch off this beep by pressing . When re-entering the  
coverage area it can take a couple of minutes before the phone  
automatically has registered into the system.  
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3
Description  
This section describes the DT390 cordless phone and its display  
information, menu structure, and tones. A picture of the phone is shown in  
Figure 1.  
Figure 1 Overview of the DT390 Cordless Phone  
1. Soft keys  
Used with Graphical User Interface.  
2. Off-hook key  
To connect calls, and as a short cut to the Call list.  
3. Voice mail access  
To listen to a voice mail.  
4. Key lock and upper and lower case  
Combined key lock and Upper/Lower Case.  
5. Space  
To add space between text.  
6. Mute key  
Switch audible signals on and off, silencing the ring signal at incoming  
call, and also to switch the microphone off and on during a call.  
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7. Navigation key  
Navigation key with left, right, up and down.  
8. On-hook key and power on and off  
Combined button; to end a call, to return to idle mode, and to switch  
the handset on and off by long press.  
9. Color display  
The full graphic type display is 112 pixels wide and 115 pixels high.  
The display is monochrome black and white, with back lighting.  
10. Headset connector  
The headset connector is for connecting a headset. The connector is  
protected against dust by using the headset connector cover.  
11. Indicator  
Indicates incoming call, and charging.  
3.1  
Functions and Accessories  
Functions are listed in Table 1, and the phone's accessories are listed in  
Table 2.  
Table 1 Functions  
Local phonebook (250 entries)  
Central phonebook (system dependent)  
Company phonebook (requires configuration in WinPDM or CPDM by  
system adminnistrator)  
Vibrator  
Voice mail access (requires configuration in WinPDM or CPDM by  
system administrator)  
Headset connector  
Microphone on/off during call  
Loudspeaking function  
Centralized management (System dependent)  
Dynamic output power  
Downloadable language (requires configuration in WinPDM or CPDM by  
system administrator)  
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Table 2 Accessories  
Desk Charger  
Desk PDM Charger  
Rack PDM Charger  
Carry Case  
Standard Clip  
Security (swivel) Clip  
Security chain  
Headset with microphone on boom  
Headset with microphone on cable  
Case  
The plastic cover parts are made of durable PC/ABS  
material.  
Antenna  
The antenna is integrated inside the phone.  
Loudspeaker  
The cordless phone has a separate loudspeaker for the  
loudspeaking function. It is placed on the back of the  
phone.  
Microphone  
Clips  
The microphone is placed on the front bottom of the  
phone.  
There are two different belt clip options to the cordless  
phone; a standard clip and a security (swivel) clip. Use the  
clip to attach the phone to a belt or similar. See also  
Section 16.7. It is also possible to use the phone without  
any clip.  
Battery  
The battery is a rechargeable Li-Ion battery, placed under  
a battery cover. The battery is fully charged after four  
hours. The battery can be charged separately with a  
special battery charger.  
Security String The security string is 800 mm long. The security string is  
attached directly to the phone.  
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3.2  
Display Information  
The icons and text in the display indicate functions and settings available to  
the user. The display gives visual feedback on all actions performed, and  
also textual warnings, see Figure 2. The owner ID can manually be set by  
the user.  
Note: If a name is available it is displayed instead of, or together with,  
the number.  
Figure 2  
Example of a display configuration in idle mode  
The top row (Status bar) is used for icons giving the user information for  
signal strength, missed call, new message, phone lock, key lock, sound  
off, time and battery status. This row is always visible.  
The next row (Header bar) displays the current date, headset connection,  
phone lock and so on.  
The next rows (Active area) are used for information such as the name of  
the system to which the cordless phone is connected. A user identity  
provided from the system, or an Owner ID, can also be displayed if it has  
been configured in the Settings tab. This is also the area for pop up text,  
missed calls or to confirm an action.  
The bottom row (Soft key bar) is used for soft keys which can be used as  
short cuts for functions in the phone. There are three soft keys, located  
just beneath the display and the functions of each soft key is indicated by  
text in the display just above the keys, see Figure 3. In idle mode, the soft  
keys can be used for specific functions defined by the user of the handset.  
Figure 3  
Soft keys  
Note: The information displayed varies depending on the version and  
configuration of the exchange, and whether you use the phone in  
a DECT or an IP DECT system. Consult your system  
administrator to find out which type of system your phone is used  
in.  
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Depending on the state and setting of your phone, different information  
can be shown, see the following list:  
Idle phone  
o Normal.  
The display shows the programmed name of your network,  
your name and extension number, time, date, and so on,  
see Figure 2.  
o Follow-me activated.  
The display shows your own extension number followed by  
a > and the extension number diverted to.  
Outgoing call  
o Normal outgoing call.  
When making an outgoing call, the dialed number or name  
is displayed.  
o Diverted call.  
If the dialed number is diverted, the diversion information is  
shown. For example, the display shows the dialed number  
and the number diverted to (preceded by >). When the  
diverted call is answered, only the number of the answering  
position is displayed.  
Incoming call  
o Normal incoming call.  
If available, the number or the name of the caller is  
displayed.  
o
Diverted call.  
A diversion indicator (>) before the number or name  
informs that the call is diverted to your phone. When you  
have answered the call, the display only shows the number  
of the person calling.  
3.2.1  
System Connection Messages  
Possible system connection messages that can be displayed on your  
phone is described below.  
Shown in display  
Indicating  
Description  
System A  
System Indication  
The phone is in contact  
with System A. It is also  
possible for the system  
to be named something  
else, for example, MX-  
ONE.  
No System  
Out of coverage  
The phone is out of  
coverage. Go into  
range, or contact  
system administrator.1)  
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No access  
Access Indication  
System Indication  
Your phone has contact  
with a system, calling is  
not allowed.  
No Subscription  
The phone is not in  
contact with any  
system. Please ask  
your system  
administrator to log on  
the phone.  
(1) When reentering the coverage area it can take a couple of  
minutes before the phone automatically has registered into the  
system.  
3.2.2  
Display Icons  
The display icons are listed and shortly described below.  
Icon  
Description  
Signal strength  
Shown in the upper left corner, when the phone is  
connected to a system. The staples shown in display  
depends on the signal strength.  
Sound off  
Shown when the  
key is pressed and held.  
Full battery  
Shown in upper right corner. When the level is low, it is  
time to charge the battery. See Section 16.  
Low battery  
Shown when the battery only has 5% of its capacity left.  
The icon is flashing when the battery capacity is lower  
than 5%.  
Loudspeaking  
Displayed in the soft key bar during a call. Pressing this  
icon will activate the loudspeaking mode.  
Loudspeaking off  
Displayed when the soft key for Loudspeaking has been  
pressed. Pressing the soft key when this icon is displayed  
will deactivate the loudspeaking mode.  
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Voice mail message  
Displayed in the header bar when there are voice mails.  
The icon remains until voice mail has been listened to.  
Keys locked  
Indicates a locked keypad.  
Phone locked  
Indicates a locked phone.  
Headset  
Indicates that a corded headset is connected to the  
phone.  
Microphone off  
Indicates a silenced microphone. It is displayed after a  
long press on  
during a call.  
Outgoing call  
Added in front of outgoing calls in the call list.  
Incoming call  
Added in front of all answered calls in the call list.  
Missed call  
Added in front of missed calls in the call list.  
Locked entry  
Indicates a company phonebook contact. Names and  
numbers in the company phonebook cannot be edited or  
deleted by the user.  
WinPDM/CPDM communication  
Visible when there is communicating with WinPDM or  
CPDM through Desk PDM charger.  
3.2.3  
Menu Tabs  
The menu tabs are listed and described below.  
Contacts  
Contains all names and numbers in the local  
phonebook. In addition, a Company phonebook with  
up to 1000 entries can be downloaded to the phone  
from the WinPDM or CPDM. It Is also possible to  
access a Central phonebook from this menu (1).  
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Calls  
Contains call lists, call time, and call services (2).  
Settings  
Contains personal phone settings such as changing  
the ringer volume, selecting language, and so on.  
(1) Company phonebook and central phonebook are system dependent and configured by  
system administrator.  
(2) Call services are configured by the system administrator from the WinPDM or CPDM  
3.3  
Menu Structure  
The available phone and network functions can be accessed through the  
menus.  
Press Menu to get access to the phone and network functions. To confirm  
a selection, press Select. Press Back to return to previous menu, and  
press  
to exit the menu structure.  
When entering the main menu, the display will look as in Figure 4.  
Figure 4 Contacts tab is selected by default when entering the main menu  
Note: The phone can be used in several networks. All functions are not  
necessarily supported in all networks.  
3.3.1  
Calls Tab  
An overview of the Calls tab  
is presented in Figure 5.  
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Figure 5 Calls structure  
Note: Call services functions are system dependent. Parameters are set up  
in the CPDM or WinPDM. Contact your system administrator.  
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3.3.2  
Contacts Tab  
An overview of the Contacts tab  
is presented in Figure 6.  
Figure 6 Contacts structure  
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3.3.3  
Settings Tab  
An overview of the Connection tab  
is presented in Figure 7.  
Figure 7 Settings structure  
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3.3.4  
In Call  
Functions from the In call menu, see overview in Figure 8, are reached  
during a call from the soft key More.  
Note: The displayed options when pressing More are programmed from  
the WinPDM or CPDM. Please contact your system administrator.  
Figure 8 In call  
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3.4  
Tones  
The following different tones are sent from the exchange to your phone.  
3.5  
Indicators  
3.5.1  
Phone Indicator  
The following indications are used:  
Table 3 Cordless Phone Indicator  
Indicator  
Description  
Orange, fixed (phone placed in  
charger)  
Battery is being charged.  
Green, fixed (phone placed in  
charger)  
Battery is fully charged.  
Red, fixed  
Green flashing  
Battery warning.  
Incoming call.  
3.5.2  
Desk PDM Charger Indicator  
The following indications are used:  
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Table 4 Desk PDm Charger Indicator  
Indicator  
None  
Green, fixed  
Description  
Not connected to power.  
Logged on to CPDM or  
WinPDM.  
Orange, fixed  
Not logged on to CPDM or  
WinPDM.  
Orange, flashing  
Software download  
(1000 ms on, 1000 ms off)  
File transfer during Easy  
Replacement  
Orange, flashing  
(100 ms on, 800 ms off)  
Red, fixed  
Red, flashing  
Change phoneindication  
during Easy Replacement.  
Software error. Service needed.  
Error indication during Easy  
Replacement. Put back old  
portable in charger. Charger  
returns to “Not logged in to  
CPDM or WinPDM" mode when  
portable is removed.  
(100 ms on, 800 ms off)  
Red, flashing  
(3 long flashes, 800 ms on,  
100 ms off)  
Red, flashing  
(800 ms on, 100 ms off)  
Parameter error in user  
parameters. Charger performs  
a factory reset and restarts.  
Parameter error in production  
parameters. Service needed for  
charger.  
Error during Easy  
Replacement. Service  
needed for both portables.  
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4
Switching On and Off  
In this section, switching on and off the phone is described.  
Note: If the message No System is displayed you cannot make or  
answer calls. Depending on system programming, your phone can  
be automatically locked. To unlock the phone, enter your four-digit  
code (factory default is “0000”).  
4.1  
Switching on  
To switch on the phone, do the following:  
1. Press and hold  
The phone will vibrate when it is on and the display lights up. A control  
question will be displayed to confirm switch on.  
2. Press Yes.  
4.2  
Switching off  
To switch off the phone, do the following:  
1. Press and hold  
After a few seconds, a control question is displayed to confirm switch  
off.  
2. Press Yes.  
The phone is switched off.  
Note: Pressing  
. while in a menu will return you to idle mode.  
5
Free Seating  
Free Seating is used for persons who have an office extension number but  
no phone set of their own, for example, flexible office workers, persons  
mostly outside the office, and so on. As a free seating user, and working  
from the office, it is possible to logon to any free phone set. This phone set  
will temporarily be assigned with your extension number and your system  
authorities.  
Note: Free seating is not supported by IP DECT.  
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5.1  
Logging on  
To log on, do the following:  
1. Press *11*.  
2. Enter the Authorization Code and press *.  
3. Enter your extension number, press # and then  
Wait for the call timer to start in the display.  
.
4. Press  
to finish the procedure.  
The display shows your phone number.  
5.2  
Logging off  
To log off, do the following:  
1. Press #11# and press  
.
Wait for the call timer to start in the display.  
2. Press  
to finish the procedure.  
6
Incoming Calls  
A flashing indicator, accompanied by a ring signal and a vibrating handset,  
indicates an incoming call. The ring type can tell if the call is an internal,  
external or callback call. Both ring signal and vibrator can be disabled. The  
calling party’s number, name, or both, is displayed. The name of the caller  
will be shown if the calling party’s phone number is stored in any of the  
phonebooks. When a headset is connected to the handset, the answering  
button on the headset can be used to answer the call.  
The 25 last received phone numbers are stored in the call list, together with  
the latest dialled and missed phone numbers, see Section 7.1.  
6.1  
Answering Calls  
When receiving a call, do the following to answer:  
6.  
7.  
Press  
Press  
.
OR  
to answer in loudspeaking mode (handsfree).  
You are connected to the caller via the loudspeaker.  
OR  
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8.  
Press the answering button on the headset.  
Note: Calls can be answered at any time even during programming, or  
while keying in a number. When the phone is in idle mode, you  
can change the answering method, see Section 15.6.  
Other answering methods; Automatically or Loudspeaking, can be set from  
the Settings tab, see Section 15. When automatic answering is enabled, an  
incoming call will be answered automatically after approximately one  
second.  
6.1.1  
Call pick-up  
To answer a call to a phone in another room:  
1. Call the ringing extension and press  
You will hear a busy tone.  
2. Press 8.  
Note: France and New Zealand press 4; Sweden press 6.  
6.1.2  
Mute ring signal temporarily  
If the phone rings at an inconvenient moment:  
1. Press  
to suppress the ringing.  
All alert signals, including the vibrator, will silence for this specific call.  
2. Press  
to answer the call.  
6.1.3  
Switch ring signal off  
You can set your phone to silent ringing, when your phone is in idle mode:  
Press and hold  
to switch the ring signal on or off. When switched  
off, is shown. All alert signals will silence until the ring signal is  
switched on again. If the vibrator is set to On when silent, it will alert  
you of new calls, messages and alarms. See Section 15.1.3.  
6.1.4  
Rejecct a call  
If you do not want to take the call, when the phone rings:  
Press  
to reject the call. The call is disconnected.  
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6.1.5  
End the call  
To end a call:  
Press  
.The display shows the duration of the call. The total time  
of the call can also be retrieved from the calls tab  
6.2  
Parallel Ringing  
Parallel ringing makes it possible for an incoming call to ring several  
phones simultaneously and for the call to be answered on any of the  
phones. The main advantage of this function is minimizing the risk of losing  
calls. The function requires all the phones involved to be defined in a  
parallel ringing list, which must be configured and initiated by your system  
administrator.  
Because only calls to a main extension will be distributed among the  
phones in the list, this main extension also needs to be defined. A call to a  
specific extension will not be distributed to other phones in the list, and will  
only ring that specific extension's phone. Parallel ringing can be  
temporarily disabled by the phone user using the function Internal Follow-  
me. For more information on Internal Follow-me, see Section 10.2.  
6.2.1  
Disabling Parallel Ringing Temporarily  
To disable Parallel Ringing temporarily, do the following:  
1. Press *21*.  
2. Enter the extension number.  
3. Press #.  
Note: U.K., press *2*, extension number, #.  
4. Press  
.
Wait for the call timer to start in the display.  
5. Press  
to finish the procedure.  
If you want to disable parallel ringing for all phones defined in the list,  
follow the procedure for disabling the function from the phone with the main  
extension number and enter the number of the answering position. If you  
want to disable parallel ringing for one specific phone in the list only, follow  
the procedure for disabling the function from this phone and enter its  
extension number.  
6.2.2  
Restoring Parallel Ringing  
To restore parallel ringing, do the following:  
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1. Press #21# and  
.
Wait for the call timer to start in the display.  
Note: U.K., press #2#.  
2. Press  
to finish the procedure.  
Note: If you want to restore parallel ringing for all phones defined in the  
list, follow the procedure for restoring the function from the phone  
with the main extension number and enter the number of the  
answering position. If you want to restore parallel ringing for one  
specific phone in the list only, follow the procedure for restoring  
the function from this phone and enter its extension number.  
7
Outgoing Calls  
This section specifies ways of making outgoing calls, how to restrict your  
number to not be displayed to the person you are calling, and how to call  
the last external number dialed.  
It is also possible to make a call from the contacts tab from the main menu,  
see Section 8.  
7.1  
Calling  
There are some different ways of initiating a call, described in the following  
sections. The 25 last received, dialed or missed calls are stored in a call  
list. The numbers can be either extension numbers or external numbers.  
External numbers are preceded by the digit(s) for external call access.  
To call a number that is not stored in the call list, do the following:  
1. Enter the number and press  
or Call.  
The number is shown on the display while dialing.  
2. If needed, press Clear to erase and edit the number.  
Use the navigation key to step and add or delete a digit in the middle of  
a number.  
Note: If you receive a queue tone when the digit(s) to get an external  
line are dialled (if the feature Least Cost Routing is used in the  
system), keep waiting. Once a line becomes free you will receive  
a dial tone. If a warning tone is heard, the selected line is marked  
Expensive.  
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7.1.1  
Dialing a Number from the Call List  
The 25 last received, dialed and missed phone numbers are stored in the  
call list. If Clock and Date function is set, it is possible to see the time for  
the calls made or received that day. The following day, the time stamp is  
changed to a date stamp. For more information on time and date settings,  
see Section 15.3.  
To dial a number stored in the call list, do the following:  
1. Press  
.
The call list is opened.  
2. Step with the navigation keys in the call list and select a number to  
dial. If a number occurs more than once, the last time stamp,  
together with the total number of occurrences, is shown.  
3. Press  
or Call.  
The number can be edited before the call is started, to do this:  
a. Press More.  
b. Select Edit number, and press Select.  
c. Change the number and press  
Delete a number from the Call list  
or Call.  
7.1.1.1  
To delete a number from the call list, when your phone is in idle mode, do the  
following:  
1. Press Menu, select Calls, and press Select.  
2. Select Call list, and press Select.  
3. Select a number and press More.  
4. Select Delete, and press Select to remove the selected number.  
Select Delete all, and press Select to remove all numbers in the call  
list.  
5. Press Yes to confirm.  
The name and number are deleted.  
7.1.2  
Dialing from Contacts  
See Section 8 for instructions on how to make a call to one of your  
contacts or to a contact in the company or central phonebook.  
7.2  
Loudspeaking (Handsfree)  
While waiting for a connection, dial tone or during the call:  
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1. Press  
.
2. You are connected to the call via the loudspeaker and microphone.  
7.3  
7.4  
End the call  
To end a call, do the following:  
Press  
.
The display shows the duration of the call. The total time of the call can  
also be retrieved from the Calls menu.  
Number Presentation Restriction  
Note: This function can be blocked for use on your extension (this is  
programmed by your system administrator).  
The Number Presentation Restriction is only valid for the ongoing  
call, that is, the procedure has to be repeated the next time you  
want to use it.  
If you do not want your name and number to be displayed to the person  
you are calling, do the following:  
1. Press *42# and press  
Wait for a dial tone.  
.
2. Dial the number.  
Instead of your name and number, the display on the called phone  
shows Anonymous.  
7.5  
7.6  
Last External Number Re-dial  
When initiating an external call, the system automatically stores the  
number dialed, whether the call was successful or unsuccessful.  
To re-dial the last external number dialed:  
Press *** and  
.
Note: Finland and Sweden, press **0.  
When You Receive a Busy Tone  
If you call an extension and receive a busy tone, get no answer, or if all  
external lines are busy, you can use any of the following methods:  
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Callback  
Activate Call Waiting  
Intrusion on a busy extension  
Note: These functions need to be programmed via the WinPDM or  
CPDM. Please contact your system administrator.  
7.6.1  
Callback  
During an outbound call, the soft key More is displayed, leading to the In  
call menu.  
To initiate callback, when a called extension is busy or there is no answer,  
do the following:  
1. Press More.  
2. Select Callback, and press Select.  
3. Press  
, and wait until the phone alerts.  
You are called back (recall ring signal) when the ongoing call is  
finished or the next time a new call is finished. You have to answer  
within eight seconds, otherwise the callback service is cancelled.  
While waiting for callback, you can make and receive calls as usual.  
4. Press  
to answer when you are called back.  
The system calls the extension.  
Note: If Callback is not programmed and shown in when pressing  
More, you can press 6 to initiate callback. France, New  
Zealand and Sweden, press 5.  
Note: Callbacks can be activated on several extensions at the same  
time.  
If all external lines are busy when  
number, do the following:  
is pressed after dialing the external  
1. Press 6#.  
Note: France, New Zealand and Sweden, press 5#.  
2. Press to finish the procedure.  
When an external line becomes free you will be called back (recall  
ring signal).  
You have to answer within eight seconds, otherwise the Callback service is  
cancelled. While waiting for the Callback, you can make and receive calls  
as usual.  
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3. Press  
.
The system calls the external number.  
Note: Only one callback can be activated on a busy external line.  
7.6.2  
Cancel any single Callback  
To cancel a callback, do the following:  
1. Press #37* and enter the extension number. (To cancel a single  
callback on a specific external line, dial the digit or digits to get a  
line instead of the extension number.)  
Note: North America press #6*.  
2. Press # and  
.
Wait for the call timer to start in the display.  
3. Press  
to finish the procedure.  
7.6.3  
Cancel all Callbacks  
To cancel all callbacks, do the following:  
1. Press #37#.  
Note: North America press #6#.  
2. Press  
.
Wait for the call timer to start in the display.  
3. Press  
to finish the procedure.  
7.6.4  
Activate Call Waiting  
If you urgently wish to contact a busy extension or an external line, you can  
notify by a call waiting signal.  
Note: Call waiting might be blocked for use on your extension  
(programmed by your system administrator). If call waiting is not  
allowed, you will continue to receive a busy tone.  
To activate call waiting, do the following:  
1. Press More, select Call Waiting.  
2. Press Select.  
The other part will hear a call waiting signal.  
3. Close the menu but keep the phone off hook.  
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4. When the called extension or the external line becomes free, it will  
be called automatically.  
Note: If Call Waiting is not programmed and shown when pressing  
More, you can press 5 to activate. France and New Zealand,  
press 6; Sweden, press 4.  
7.6.5  
Intrusion on a busy extension  
Note: The warning tone might be disabled for your system, and the  
Intrusion function might be blocked for use on your extension  
(programmed by your system administrator). If Intrusion is not  
allowed, you will continue to receive a busy tone.  
To intrude on a busy extension, do the following:  
1. Press 4.  
Note: France, New Zealand and Sweden, press 8.  
2. Before the intrusion is executed, a warning tone is sent to the  
parties in the ongoing call. A three party call is established and a  
warning tone is heard.  
7.7  
Bypass  
If Bypass is allowed from your extension, what can be bypassed on a  
specific extension is the following:  
Activated Diversion  
Activated Follow-me  
Activated Absence Information  
To bypass, do the following:  
1. Press *60* and enter the extension number.  
Note: North America, press *1*  
2. Press # and  
.
7.8  
Speed Dialing  
By using common speed dialing numbers, it is possible to make calls  
simply by pressing a few keys. The common Speed Dialing numbers  
consists of 1-5 digits and are stored in the exchange (by the system  
administrator).  
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1. Dial the common Speed Dialing number. Please refer to your phone  
directory.  
2. Press  
to make the call.  
7.9  
Authority  
There are two types of authorization codes, common and individual,  
presented in the following sections.  
7.9.1  
Authorization Code, common  
If you are assigned to use a common Authorization Code (1 to 7 digits) you  
can temporarily change any used phone within the exchange to the  
authority level connected to this code. You can use the code for one call  
only or you can open the phone for some calls and lock it when leaving the  
phone.  
For a single call, do the following:  
1. Press *72*.  
Note: Germany, The Netherlands, and Sweden, press *75*. North  
America, press *6*  
2. Enter Authorization Code and press # and  
Wait for a verification tone.  
.
3. Dial the digit(s) to get an external line.  
4. Dial the external number.  
To open an extension for some calls, do the following:  
1. Press #73*.  
Note: North America, press #71*  
2. Enter Authorization Code and press # and  
Wait for a verification tone.  
.
3. Press  
to finish the procedure.  
To lock an extension, do the following:  
1. Press *73*.  
Note: North America, press *71*  
2. Enter Authorization Code and press # and  
Wait for a verification tone.  
.
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3. Press  
to finish the procedure.  
7.9.2  
Individual authorization code  
If you are assigned to an individual Authorization Code (1 to 7 digits,  
assigned to your own extension) you can lock your own extension to a  
common authority level, for example when out of the office. You can also  
temporarily change any other used phone within the exchange to the same  
authority level as you have on your own phone. The individual code can be  
changed from your own extension.  
To lock your phone, do the following:  
1. Press *76*.  
2. Enter Authorization Code and press # and  
Wait for a verification tone.  
.
3. Press  
to finish the procedure.  
To make calls with your authority level when your phone is locked, do the  
following:  
1. Press *75*.  
Note: Germany, The Netherlands, and Sweden, press *72*.  
2. Enter Authorization Code and press # and  
Wait for a verification tone.  
.
3. Dial the digit or digits to get an external line and the external  
number.  
To open your phone, do the following:  
1. Press #76*.  
2. Enter Authorization Code and press # and  
3. Press t to finish the procedure.  
.
To assign your own authority level to another phone, do the following:  
1. Press *75*.  
Note: Germany, The Netherlands, and Sweden, press *72*.  
2. Enter Authorization Code and press *.  
3. Dial your own extension number and press # and  
Wait for a verification tone.  
.
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4. Dial the digit or digits to get an external line and the external  
number.  
To change your individual Authorization Code, do the following:  
1. Press *74*.  
2. Enter old Authorization Code and press *.  
3. Enter new Authorization Code and press # and  
.
4. Press  
to finish the procedure.  
8
Contacts  
The phone is equipped with the following phonebooks:  
Local phonebook  
In this phonebook, up to 250 entries (that is,  
names and numbers) can be added, deleted and  
edited by the user. The phonebook lists all names  
in alphabetical order, where three numbers can  
be added for each contact; work number, mobile  
number, and other number. Maximum name and  
number length: 48 characters in name and 24  
digits in a number.  
Company phonebook The company phonebook with up to 500 entries  
can be downloaded to the phone. The names and  
numbers in this phonebook cannot be edited or  
deleted by the user. The phonebook lists all  
names in alphabetical order. The names from the  
local phonebook and the company phonebook  
appear in the same list, but the company names  
are indicated by in front of the name. Maximum  
name and number length: 24 characters in name  
and 24 digits in a number (1 number per name).  
Central phonebook  
When accessing the central phonebook, the user  
sends a request to a messaging server with the  
first characters entered, and the messaging  
server returns a list of names that matches the  
search. Maximum name and number length: 40  
characters in name and 20 digits in number.  
8.1  
Dialing one of your Contacts  
To dial one of your contacts, do the following:  
1. Press Menu, select Contacts and press Select.  
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2. Select Call contact, and press Select.  
A name list is shown.  
3. Select the a contact from the list, or search a name or number by  
enter characters in the Search field.  
4. Press  
or Call.  
8.2  
Dialing a Contact from Company Phonebook  
To dial a contact from the company phonebook, do the following:  
1. Press Menu, select Contacts, and press Select.  
2. Select Call contact, and press Select.  
The local and company phonebook appear in the same list, but  
names from the company phonebook are indicated by in front of  
the name.  
3. Select a contact from the list, or search a name or number by  
entering characters in the Search field, and press Call.  
8.3  
Dialing a Contact from the Central Phonebook  
(Optional)  
In the central phonebook, it is possible to search by name, number, or the  
last result.  
When the search is finished, it is possible to view contact information, add  
the number to a new contact, and to call the number.  
8.3.1  
Search by Number  
To search for a contact in the central phonebook by a number, do the  
following:  
1. Press Menu, select Contacts, and press Select.  
2. Select Central phonebook, and press Select.  
3. Select Search by number, and press Select.  
4. Enter the first digit in the number and press Search.  
A message box Searching is displayed.  
5. Mark the number to call from the result list and press Call or  
the call.  
to make  
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8.3.2  
Search by Name  
To search for a contact by name in the central phonebook, do the  
following:  
1. Press Menu, select Contacts, and press Select.  
2. Select Central phonebook, and press Select.  
3. Select Search by name, and press Select.  
4. Enter the first or last name and press Search.  
A message box saying Searching is displayed.  
5. Press Call or  
.
8.3.3  
Add a Contact from the Central Phonebook Search  
When the search result is received, it is possible to add the name and  
number as a contact. Do the following:  
1. Press More.  
2. Select Add to cont. and press Select.  
3. Press Save.  
8.3.4  
View last Search Result  
To view the last search result:  
1. Press Menu, select Contacts, and press Select.  
2. Select Central phonebook, and press Select.  
3. Select Last Result, and press Select.  
8.4  
Add a Name and a Number  
To add a name and a number to the phonebook, do the following:  
1. Press Menu and select Contacts.  
2. Mark Add contact and press Select.  
3. Mark New or From call list and press Select.  
If New is chosen:  
a. Press Add, enter the name, and press OK.  
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b. Mark Name, Work number, Mobile number, or Other number,  
and press Add.  
c. Enter number and press OK.  
d. Press Save.  
If From call list is chosen:  
a. Navigate to the desired number in the call list and press Add.  
b. Mark Work number, Mobile number or Other number, and  
press Select.  
c. Mark Name and press Add.  
d. Enter the name of the contact and press OK to save the entry.  
e. Press Save.  
8.5  
Change a Name and a Number  
To edit a name or number in your list of contacts, do the following:  
1. Press Menu and select Contacts, and press Select.  
2. Select Edit contact and press Select.  
The names in the contact list are shown in alphabetical order. To search in  
the list, enter the first character(s) in the name, or step with the navigation  
key.  
3. Select the contact to change, and press Edit.  
4. Select what to edit for this contact (Name, Work number, Mobile  
number or Other number) and press Edit again.  
5. Make the changes, and press OK.  
6. Press Save to save the changes.  
8.6  
Delete a Name and a Number  
To delete a name and a number from your contacts, do the following:  
1. Press Menu and select Contacts, and press Select.  
2. Select Delete contact and press Select.  
The names in the contact list are shown in alphabetical order.  
Navigate with the navigation key to the desired name or number.  
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OR  
Enter the first character(s) in the name and press Search.  
3. Press Delete and select Yes to delete the entry.  
8.7  
Write Text and Numbers  
This section explains how to write text and numbers, useful when adding a  
new entry in the phonebook.  
For example, to add Smith in the phonebook, do the following:  
1. Press 7777 for S.  
The marked character is selected after a time out or when another key  
is pressed.  
2. Press 6 for m.  
3. Press 444 for i.  
4. Press 8 for t.  
5. Press 44 for h.  
6. Press OK when the name is complete.  
While entering a name or a number, use the following keys for control and  
navigation:  
Press left or right to move the cursor within the chosen row  
.
Press  
to switch between upper and lower case (in text input  
mode).  
Press 0 to enter a space.  
Press Clear to correct a wrong entry.  
Note: In number input mode, if a pause is required in the number, it is  
added by making a long press on . The pause is indicated with P in  
the number. In number input mode, enter + for international calls by  
pressing 0 twice.  
8.7.1  
Special characters  
Use the keypad to enter letters and characters. Press a key once for the  
first letter or character, twice for the second, three times for the third, and  
so on. The most common letters are printed above each key on the phone.  
All the available letters and characters are shown in Figure 9.  
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Figure 9 Available characters  
Note: Depending on the selected menu language, other characters can  
be available. This means that the character order can differ from  
the figure above.  
9
During Calls  
What can be done during a call is described in this section, for example  
volume control, muting the microphone, and functions such as call  
forwarding, call waiting, and conference.  
9.1  
Volume Control  
Adjust the speech volume with the up and down arrows on  
phone stores and keeps the new volume level.  
. The  
9.2  
9.3  
Loudspeaking (Handsfree)  
To activate loudspeaking during a call, do the following:  
Press  
.
You are connected to the caller via the loudspeaker and microphone and  
is shown in the display.  
Mute Microphone  
To mute the microphone during an ongoing conversation, do the following:  
1. Press More, select Microphone on/off, and press Select.  
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2.  
is displayed.  
This means that the other part in an ongoing call with you will not  
here you.  
To switch the microphone back on, do the following:  
1. Press More, select Microphone on, and press Select.  
It is also possible to switch on and off the microphone during a call by  
pressing and holding  
.
Note: It is advised to use this feature instead of putting a call on hold. A  
call on hold can be diverted to your operator, directly or after some  
time.  
9.4  
Open Contacts During Call  
It is possible to open Contacts, and to search for a contact in the local,  
company and central phonebook during a call.  
Do the following:  
1. Press More.  
2. Select Contacts, and press Select.  
a. Select Call contact and press Select to select a contact in the local  
or company phonebook.  
OR  
b. Select Central Phonebook and press Select to search for a contact  
in the central phonebook.  
Note: It is only possible to search for, view and edit a contact when  
following the above procedure during a call. For information on  
how to initiate a call to another contact during an ongoing call, see  
Section 9.5.  
9.5  
Inquiry  
An inquiry is made when having an ongoing conversation and wanting to  
make an inquiry to an internal or external party.  
Note: This feature needs to be configured in the WinPDM or CPDM.  
Please contact your system administrator.  
To make an inquiry, do the following:  
1. Press More during the call.  
2. Select New call and press Select.  
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3. Do one of the following:  
Enter the third party's phone number and press  
.
OR  
Press the  
soft key, select a contact, press Select, and then  
press Call.  
Note: It is only possible to select a contact from the local and company  
phonebook, but not from the central phonebook, when making an  
inquiry.  
When the third party answers, it is possible to switch between the calls  
(refer back), transfer the call, create a conference, and end one of the  
calls.  
Note: If New call does not show when pressing More, it is possible to  
press R and dial the third party to initiate the inquiry.  
9.5.1  
End Inquiry Call  
When wanting to end the inquiry call, do the following:  
1. Press More during the call.  
2. Select End call and press Select.  
The third party is disconnected, and you are connected to the first  
party.  
Note: If End call is not shown when pressing More, press R to return to  
the first party.  
9.5.2  
Refer back  
When having made an inquiry to another party, and wanting to switch  
between the calls, do the following:  
1. Press More, select Switch and press Select.  
Note: If Switch does not show when pressing More, press 2 (for Sweden  
press R) to refer back.  
9.6  
Transfer  
Note: This feature needs to be configured in the WinPDM or CPDM.  
Please contact your system administrator.  
To transfer an ongoing call to another extension, do the following:  
1. Press More, select New call and press Select.  
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2. Dial the third party and press  
.
You can dial the number, or use the phonebook or the call list to make the  
call.  
3. Press More, select Transfer, and press Select.  
The ongoing call is transferred.  
Note: If Transfer does not show when pressing More, you can also do  
the following to transfer a call:  
Press R, dial the third party, and press  
party answers.  
before or after the third  
9.7  
Blind Transfer  
Note: This feature needs to be configured in the WinPDM or CPDM.  
Please contact your system administrator.  
To transfer a call to a number that can not be retrieved, do the following:  
1. Press More , select Transf. to new and press Select.  
2. Dial the third party, and press  
.
Note: If Transf. to new does not show when pressing More, you can also  
do the following to transfer a call:  
Press R, dial the third party, and press  
answers.  
before the third party  
9.8  
Put a Call on Hold  
An ongoing call can temporarily be put on hold. Calls put on hold can be  
resumed to your own or on another phone. To put a call on hold, do the  
following:  
1. Press R.  
Wait for dial tone.  
9.8.1  
Resume a Call  
To resume the call, do the following:  
1. Press  
within 30 seconds.  
If not resumed within 30 seconds you will be called back. An unanswered  
external call will be rerouted to the operator after another 30 seconds.  
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9.8.2  
Resume on Another Extension  
To resume the call on another extension:  
1. Call the extension where the call was put on hold and press  
2. Press 8.  
.
Note: France and New Zealand, press 4; Sweden, press 6.  
9.9  
Call Waiting  
Note: The call waiting function might be blocked for use on your  
extension. This needs to be configured in the WinPDM or CPDM  
by your system administrator.  
If you hear the call waiting tone during an ongoing conversation, another  
person is trying to contact you. To answer the call, do any of the following:  
Put the ongoing call on hold and answer the waiting call  
1. Press R .  
The ongoing call is put on hold and you are connected to the waiting  
call.  
Note: R is default for this function. If this soft key is reprogrammed to  
something other than R, this function is disabled.  
2. Press  
to finish the call.  
Wait for the system to recall the first party.  
Terminate the ongoing call and answer the waiting call  
1. Press  
to finish the ongoing call.  
The waiting call is signalled on your phone.  
2. Press  
to answer the new call.  
9.10  
Conference  
With the conference function, up to seven parties can be included in a  
conference. Only the conference leader (that is, the person initiating the  
conference) can admit participants. During the conference a tone will be  
heard every 15 seconds. A tone burst is heard each time a participant  
enters or leaves the conference. When the conference leader leaves the  
conference, the conference will continue with the other included parties.  
The conversation is changed back to a normal two party connection when  
there is only two parties left.  
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Note: This feature needs to be configured in the WinPDM or CPDM by  
your system administrator.  
When having an ongoing conversation and wanting to establish a phone  
conference, do the following:  
1. Press More, mark New Call, and press Select.  
This will put the first call on hold.  
2. Dial the number, and press  
.
When the third party has answered, continue with the following  
to establish a conference:  
3. Press More, mark Conference and press Select.  
4. Repeat the procedure to add more conference members.  
Note: If Conference does not show when pressing More, you can also  
do the following to establish a conference:  
Press R, dial the number to include, and press 3.  
9.11  
Dialing During a Connected Call  
When calling interactive teleservices, for example phone banks, you need  
to use Dual Tone Multi Frequency (DTMF) signals. If the phone exchange  
is not already programmed to automatically convert entered digits into  
DTMF signals, this function needs to be activated during the call.  
To dial digits during a connected call, do the following:  
1. Press 9  
2. Dial the required digits.  
Entered digits are transferred as DTMF signals.  
Note: In Finland, press 1 and dial the required digits.  
OR  
1. Press More, select DTMF and press Select.  
2. Dial the required digits.  
Entered digits are transferred as DTMF signals.  
10  
Call Forwarding  
There are some different ways of forwarding calls. These are described in  
the following sections.  
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10.1  
Diversion from Call Services Menu  
All calls to your extension can be diverted to an internal or external  
answering position of your choice. All calls, that is, calls when busy or calls  
at no answer, can be diverted to other phone numbers.  
Note: This feature needs to be programmed in the WinPDM or CPDM.  
Please contact your system administrator.  
To divert calls to another phone number, do the following:  
1. Press Menu, mark Calls, and press Select.  
2. Step to Call services, and press Select.  
3. Select Divert calls and press Select.  
4. Select Internal or External, and press Select.  
5. Select Activate and press Select.  
6. Enter the number to divert your calls to and press OK.  
Wait for the call timer to start in the display.  
7. Press  
to finish the procedure.  
Also see Section 10.2 and Section 10.3. Another related function is In  
charger mode, see Section 15.8.2  
10.1.1  
Cancel Diversion  
To stop diversion, do the following:  
1. Press Menu, select Calls, and press Select.  
2. Step to Call services, and press Select.  
3. Select Divert calls and press Select.  
4. Select Internal or External, and press Select.  
5. Select Deactivate.  
Wait for the call timer to start in the display.  
6. Press  
to finish the procedure.  
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10.2  
Internal Follow-me  
All calls to your extension are diverted to an extension of your choice  
(within the private network). During Follow-me, the display shows a > after  
your number. On the next row, the answering position number is shown. A  
special dial tone will be heard. Your phone can still be used for outgoing  
calls. Also see Section 10.1 and Section 15.8.2.  
10.2.1  
Order  
To order internal follow-me, do the following:  
1. Press *21* and enter the answering position number.  
Note: U.K., press *2*.  
2. Press # and  
.
Wait for the call timer to start in the display.  
3. Press  
to finish the procedure.  
10.2.2  
Cancel  
To cancel Internal follow-me, do the following:  
1. Press #21# and press  
.
Wait for the call timer to start in the display.  
Note: U.K., press #2#.  
2. Press  
to finish the procedure.  
10.2.3  
Remote Programming of Follow-me  
An internal extension can be used to remotely program Follow-me on  
another extension. The incoming calls to the other extension will be  
diverted to an internal divertee position. The extension must have access  
to the internal follow-me facility  
For example, using extension 1234 you can order a diversion of incoming  
calls to extension 5678 to divertee position 2222.  
To order follow-me remotely:  
1. Press *21* diverted extension number * internal number of  
follow-me position # and press  
.
Wait for the call timer to start in the display.  
Note: U.K., press *2*.  
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2. Press  
to finish the procedure.  
To cancel follow-me remotely:  
1. Press #21* diverted extension number # and press  
.
Note: U.K., press #2*.  
2. Press  
to finish the procedure.  
10.3  
External Follow-me  
If external follow-me is allowed, calls to your extension can be diverted to  
an external number of your choice. During follow-me, the display shows a>  
after your number. A special dial tone will be heard. The phone can still be  
used for outgoing calls. Also see Sextion 10.1 and Section 15.8.2.  
10.3.1  
Order  
To order external follow-me, do the following:  
1. Press *22#.  
Note:  
North America, press *23#.  
2. Dial the digit or digits to get a line and enter the external  
number.  
3. Press # and  
.
Wait for the call timer to start in the display.  
4. Press  
to finish the procedure.  
10.3.2  
Cancel  
To cancel external follow-me, do the following:  
1. Press #22#.  
Note:  
North America, press #23#.  
2. Press  
.
Wait for the call timer to start in the display.  
3. Press to finish the procedure.  
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10.4  
Personal Number  
With this feature you can be reached on your office phone number even if  
when out of the office. Depending on the functionality of your office  
exchange, you can have either one individual single search profile  
(standard) or choose between five individual search profiles (optional). A  
search profile can be designed to fit the situation, for example in the office,  
traveling, at home, and so on. Both internal or external phone numbers can  
be used in a profile.  
Your search profile is programmed or modified by your system  
administrator, see Section 10.4.5. When the personal number feature is  
activated, incoming calls are transferred to your selected phones or backup  
services in the selected order. If an answering position in the profile is  
busy, the call can be transferred to another predefined position in the  
profile, for example to a colleaguee.  
The profile can be handled from your own office phone. How to do this is  
described in the following sections (an operator can also assist you). It is  
also possible to use any of the Personal Assistant applications, if available.  
Contact your system administrator for more information. When out of the  
office, the feature Direct Inward System Access (DISA) can be used, if  
available in your system. How to use DISA is described in Section 10.4.3  
and Section 10.4.4.  
10.4.1  
Activating or Changing to Another Profile from Your Office  
Phone  
To activate or change to another profile from your office phone, do the  
following:  
1. Press *10*.  
2. Press the search profile digit (1-5).  
3. Press # and  
.
Wait for the call timer to start in the display.  
4. Press  
to finish the procedure.  
Note: When another party is included in the activated profile, a  
colleague or an operator for example, always remember to inform  
about your absence.  
10.4.2  
Cancelling from Your Office Phone  
To cancel the personal number feature from your phone, do the following:  
1. Press #10#.  
2. Press  
. Wait for the call timer to start in the display.  
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3. Press  
to finish the procedure.  
10.4.3  
Activating or Changing to Another Profile from an External  
Phone  
To be able to use this function, the external phone must be of push button  
type and provided with the following keys # and *, or a mobile phone  
adapted for dial tone pulses (DTMF).  
To from an external phone, do the following:  
1. Call the DISA function at your office.  
Wait for dial tone.  
2. Press *75*.  
Note: Germany, The Netherlands, and Sweden, press *72*.  
3. Enter the Authorization Code and press *.  
4. Dial your own extension number and press #.  
Wait for dial tone.  
5. Press *10*.  
6. Dial your own extension number and press *.  
7. Press the search profile digit, (1-5).  
8. Press # and press  
.
Note: When another party is included in the activated profile, for  
example a colleague or an operator, always remember to  
inform about your absence.  
10.4.4  
Cancelling from External Phone  
The external phone must be of push button type, provided with the  
following keys; # and *, or a mobile phone adapted for dial tone pulses  
(DTMF).  
To cancel the diversion from an external phone, do the following:  
1. Call the DISA function at your office.  
Wait for dial tone.  
2. Press *75*.  
Note: Germany, The Netherlands, and Sweden, press *72*.  
3. Dial the Authorization Code and press *.  
4. Dial your own extension number and press #.  
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5. Press #10*.  
6. Dial your own extension number and press #.  
7. Replace the handset.  
10.4.5  
Designing and Ordering Search Profiles  
The search profiles are installed or changed by your system administrator.  
To set up your profiles, copy the setting forms below (Table 7, Table 8,  
Table 9, Table 10 and Table 11), fill in your new or changed profiles and  
hand it to your system administrator.  
Note: If a profile handling application is connected to your system,  
profiles can be edited via the Intranet. See separate instructions  
for the application.  
When designing search profiles, the following is important:  
Avoid ring times longer than 45 seconds for your profiles. Usually  
the caller hangs up after 3–6 ring signals. If you need a longer  
ring time, the maximum time is 60 sec.  
Consider the time you need to react and answer on each  
answering position in your profile. You might need up to 15  
seconds to react and answer a call on a desk or cordless phone  
and 20–25 seconds for a mobile phone.  
If an answering machine, a fax or other answering device is used  
as an early answering position, it might interrupt the searching.  
Disconnect the answering device, or design the ring times so  
they do not affect the searching.  
If your system admits just one single personal profile, design the  
profile only with your 2–3 most frequently used positions. If you  
add more numbers, there is a risk that the caller hangs up  
before a latter position is called.  
If your system admits 1–5 personal profiles, design the different  
profiles to fit your most frequently used positions. Make sure  
you use as few answering positions as possible for each profile.  
Profile examples: In office, At home, Traveling, Absent/not  
reachable.  
Two examples of how to fill in setting forms for search profiles are  
described in Table 5 and in Table 6.  
Table Table 5 Profile 1 –In office  
Search  
order  
Type of phone or  
Answering position  
Ring time  
(seconds)  
Phone number  
1234  
1
Desk  
10  
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2
Cordless  
5234  
15  
Table 6 Profile 2 –At home  
Search  
order  
Type of phone or  
Answering position  
Ring time  
(seconds)  
Phone number  
1
2
External  
Mobile  
222222  
20  
20  
0706666666  
10.5  
Setting form for search profiles  
Fill in your:  
Name: _____________________________________  
Department: _________________________________  
Phone Number: ______________________________  
Account: ___________________________________  
Table 7 Profile 1 – ____________  
Search  
order  
Type of phone or  
Ring time  
(seconds)  
Phone number  
Answering position 1)  
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail, Operator,  
and so on.  
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Table 8 Profile 2 – ____________  
Search  
order  
Type of phone or  
Ring time  
(seconds)  
Phone number  
Answering position 1)  
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,  
Operator, and so on.  
Table 9 Profile 3 – ____________  
Search  
order  
Type of phone or  
Ring time  
(seconds)  
Phone number  
Answering position 1)  
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,  
Operator, and so on.  
Table 10 Profile 4 – ____________  
Search  
order  
Type of phone or  
Ring time  
(seconds)  
Phone number  
Answering position 1)  
1
2
3
Table 11  
Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,  
Operator, and so on.  
Table 11 Profile 5 – ____________  
Search  
order  
Type of phone or  
Ring time  
(seconds)  
Phone number  
Answering position 1)  
1
2
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3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,  
Operator, and so on.  
11  
Messages  
When receiving a message, the indicator starts flashing, accompanied by a  
message tone or beep or vibrating alert. If a message is received during a  
call, a beep notifies the user. The voice mail icon together with a popup  
message are shown in the display. The icon will remain in the display until  
all new messages are opened.  
There are two types of messages:  
Manual Message Waiting (MMW), see Section 11.1.  
Voice Mail, see Section 11.2.  
11.1  
Manual Message Waiting (MMW)  
If a called extension does not answer it is possible to initiate a message  
waiting indication on that extension (if this function is allowed). If there is a  
message waiting, you will hear a special dial tone, and you will see a dialog  
window in the display.  
11.1.1  
11.1.2  
Answering Manual Message Waiting  
To answer a manual message waiting:  
1. Press Calll from the popup message.  
A call is initiated to the extension that requested the MMW.  
Order Manual Message Waiting to Another Extension  
1. To order manual message waiting to another extension, when in  
idle mode, do the following:  
2. Press *31* and enter the extension number.  
3. Press # and  
.
Wait for the call timer to start in the display.  
4. Press  
to finish the procedure.  
The message is sent to the called extension.  
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11.1.3  
Cancel Manual Message Waiting to Another Extension  
To cancel manual message waiting, do the following:  
1. Press #31* and enter the extension number.  
Note: North America, press #56*.  
2. Press # and  
.
Wait for the call timer to start in the display.  
3. Press  
to finish the procedure.  
11.2  
Voice Mail (optional)  
The voice mail application allows you to leave a voice message to the  
caller when you are unable to answer calls, for example when out of office,  
in a meeting, and so on. The caller can leave a message in your mailbox,  
and when back in your office you can enter your mailbox and listen to  
received messages. You can choose to divert all incoming calls, or calls  
when no answer or incoming calls when phone is busy, to your mailbox.  
If using the personal number feature, it is recommended to program voice  
mail as the last answering position for all search profiles.  
When you enter your mailbox, you will hear recorded instructions on how to  
handle listening, recording, storing and deleting messages, and how to  
change your security code.  
A new voice mail is indicated by  
in the status bar and a popup message.  
The icon is displayed in idle mode until the voice mail message has been  
deleted.  
Note: How to handle your mailbox depends on the type of voice mail  
application. Contact your system administrator for more  
information and see separate instructions for the application.  
11.2.1  
11.2.2  
Activation and Deactivation  
For instructions on activation and deactivation, see Section 12.1. Use the  
number to the voice mail system as the number to divert to.  
Listen to Voice Mail  
Note: This function is configured in the WinPDM or CPDM. Please  
contact your system administrator.  
A new voice mail is indicated by a popup message, a sound, and an icon in  
the idle screen.  
To check your voice mails, do the following:  
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Press Call from the popup message.  
OR  
Press and hold 1, when in idle mode.  
In case the following message pops up: Voice mail number not  
defined, the voice mail number needs to be configured to the voice  
mail button. Contact your system administrator.  
12  
Absence Information (Optional)  
Absence information is used to inform callers why you are absent and  
when you return. If you are authorized, and when your own extension is the  
answering position for another extension, you can also enter absence  
information for that extension. A special dial tone will be heard. During  
absence information, your phone can still be used for outgoing calls.  
Note: The absence handling function is reached from the Calls tab (Call  
services) and requires that the corresponding code has been  
downloaded to your phone with WinPDM or CPDM. Please  
contact your system administrator.  
12.1  
Order  
To order absence information, do the following:  
1. Press Menu, select Calls, and press Select.  
2. Select Call services, and press Select.  
3. Select Absence and press Select.  
The available absence reasons are displayed.  
4. Select an absence reason, and press Select.  
If requested, enter date (MMDD) or time (HHMM), and press OK.  
5. The phone calls up the system, wait for the call timer to start in the  
display, and press  
to finish the procedure.  
The display now shows the selected reason, and the time or date of  
return.  
Note: You can also use the following procedure to order: Press  
*23* (North America, press *24*), enter the absence code  
(0-9), if requested enter time or date of return preceded by  
*, and press # followed by  
and  
.
The absence codes are system dependent. Contact your  
system administrator regarding the available absence  
codes.  
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12.2  
Cancel  
To cancel absence information, do the following:  
1. Press Menu, select Calls, and press Select.  
2. Select Call services, and press Select.  
3. Select Absence and press Select.  
4. Select Deactivate and press Select.  
The phone calls up the system. Wait for the call timer to start in the  
display.  
5. Press  
to finish the procedure.  
The programmed information is erased.  
Note: You can also use the following procedure to cancel  
absence information: Press #23# (North America, press  
#24#) and press  
and  
.
12.3  
Order for Another Extension  
Note: It is only possible to order absence information for another  
extension if you are authorized to do this, and if your own  
extension is the answering position of the other extension.  
To order absence information for another extension, do the following:  
1. Press *230*.  
2. Dial the extension number and press *.  
3. Enter the absence code (0-9).  
4. Press * and enter the date or time for when the other person will  
return.  
5. Press # and  
.
Wait for the call timer to start in the display.  
6. Press  
to finish the procedure.  
The display on the other person's extension shows the reason, and  
if entered, time or date of return.  
12.4  
Cancel for Another Extension  
To cancel absence information for another extension, do the following:  
1. Press #230*.  
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2. Dial the extension number, press # and  
Wait for the call timer to start in the display.  
.
Note: If the special dial tone is received, the Authorization Code  
for the other extension is required. Add the code and press  
# before pressing  
.
3. Press  
to finish the procedure.  
13  
Group Features  
The group features available for this cordless phone are presented in the  
following sections.  
13.1  
Group Call-pick-up  
People working in a team can have their phones programmed by the  
system administrator to form Call-pick-up groups. In a call-pick-up group,  
any member can answer any individual call to group members. To enable  
this function, do the following:  
• Press *8# and press  
to answer.  
Note: Finland and Sweden, press *0#; North America, press *59#.  
Note: One call-pick-up group can serve as an alternative to another  
group. Calls to the alternative group can only be answered when  
there are no calls to your own group.  
13.2  
13.3  
Common Bell Group  
Calls are signalled on a common bell. To answer, do the following:  
• Press *8# and press  
.
Note: Finland and Sweden, press *0#; North America, press *59#..  
Group Hunting  
An internal group hunting number is a common directory number for a  
group of extensions. Calls to the group will be indicated at a free extension  
in the group. When you leave the group temporarily, you make your phone  
unavailable for incoming calls.  
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13.3.1  
Leaving the Group Temporarily  
To leave the group temporarily, do the following:  
1. Press *21* and enter your own extension number.  
Note: U.K., press *2* and then extension number.  
2. Press # and  
.
Wait for the call timer to start in the display.  
3. Press  
to finish the procedure.  
13.3.2  
Reentering the Group  
To reenter the hunting group, do the following:  
1. Press #21# and press  
.
Wait for the call timer to start in the display.  
Note: U.K., press #2#.  
2. Press  
to finish the procedure.  
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14  
Other Useful Features  
In this section, other useful features with the cordless phone and MX-ONE  
are presented.  
14.1  
Account Code  
The Account Code function is used to charge a call to an account number  
or to prevent unauthorized calls from your phone. The Account Code can  
have 1 to15 digits.  
To enable this function, do the following:  
1. Press *61*.  
Note: Finland and Norway, press *71*.  
2. Dial the account code, press # and  
Wait for dial tone.  
.
3. Dial the digit or digits to get an external line and the external number.  
14.1.1  
Ongoing External Call  
When the Account Code function is used to charge a call it is also possible  
to connect an ongoing external call to an Account Code.  
During the call, do the following:  
1. Press R to put the ongoing call on hold.  
Wait for dial tone.  
Note: Soft key R is default. If this soft key is reprogrammed to  
something else, this function will disappear.  
2. Press *61*.  
Note: Finland and Norway, press *71*.  
3. Enter Account Code and press #.  
Wait for dial tone.  
4. Press R.  
5. Press  
to resume the call that was put on hold.  
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14.2  
General Deactivation  
The following features can be simultaneously cancelled:  
Callback (all Callbacks are cancelled).  
Internal and External Follow-me.  
14.2.1  
Order  
To order general deactivation, do the following:  
1. Press #001# and press  
.
Wait for the call timer to start in the display.  
Note: North America, press #0#..  
2. Press  
to finish the procedure.  
14.3  
Night Service  
When the exchange is in Night Service mode, all incoming calls to the  
operator are transferred to a selected extension or group of extensions.  
The exchange is equipped with the following three different Night Service  
modes:  
Common Night Service  
All incoming calls to the operator are  
transferred to one specific extension. Answer  
the call in the normal way.  
Individual Night Service Selected external calls to the operator are  
transferred to one specific extension. Answer  
the call in the normal way.  
Universal Night Service  
All incoming calls to the operator are  
transferred to a universal signaling device, for  
example the common bell. Answer the call as  
described in Section 13.2.  
14.4  
Emergency Mode  
In the event of an emergency, the operator can set the exchange into  
Emergency mode, during which only pre-programmed extensions are  
permitted to make calls. If your extension is not assigned with this category  
and you try to make a call, you will not receive a dial tone.  
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14.5  
Malicious Call Tracing  
If being disturbed by bothersome or malicious external incoming calls, it is  
possible to request number tracing from the network provider. Tracing can  
be invoked during or after an ongoing conversation. The external line can  
be held for a limited period of time.  
14.5.1  
Order  
To order call tracing during an ongoing conversation, do the following:  
1. Press R.  
Wait for dial tone.  
2. Press *39#.  
The system acknowledges with different tones whether the tracing  
request was accepted or rejected.  
14.6  
Direct Inward System Access (DISA)  
If you are assigned to use the DISA function, and you are working  
externally, you can call your office and get access to an external line in  
order to make business calls. Business call will be charged your office  
extension number or an account number. You will just be charged for the  
call to the office. The external phone must be of push button type provided  
with the keys # and *, or a mobile phone adapted for dial tone pulses  
(DTMF).  
After a completed DISA call you must hang up before a new DISA call can  
be made. Depending on the type of authorization codes and account  
codes, different procedures are used. These are presented in the following  
sections.  
14.6.1  
Common Authorization Code  
When using a common authorization code, do the following:  
1. Call the DISA function at your office.  
Wait for dial tone.  
2. Press *72*.  
Note: Germany, The Netherlands, and Sweden, press *75*; North  
America, press *6*  
3. Dial the Authorization Code and press #.  
Wait for dial tone.  
4. Dial the external number.  
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14.6.2  
With Individual Authorization Code  
When using an individual authorization code, do the following:  
1. Call the DISA function at your office.  
Wait for dial tone.  
2. Press *75*.  
Note: Germany, The Netherlands, and Sweden, press *75*; North  
America, press *6*  
3. Dial the Authorization Code and press *.  
4. Dial your own extension number and press #.  
Wait for dial tone.  
5. Dial the external number.  
15  
Settings  
From the Settings tab in the main menu, it is possible to change for  
example sound and alert settings, display settings, and time and date  
settings.  
15.1  
Sound and Alert  
Sound and alert settings include: volume, ring signals, vibrating alert, and  
key sound.  
15.1.1  
Adjusting Ringer Volume  
To adjust ringer volume, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Sound & Alerts, and press Select.  
3. Select Volume, and press Select.  
4. Step with to increase the volume and to decrease it.  
5. Press OK to save the settings.  
15.1.2  
Different Ring Signals for Internal Call, External Call and Call  
Back  
To set different ring signals for different calls, do the following:  
1. Press Menu, select Settings and press Select.  
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2. Select Sound & Alerts, and press Select.  
3. Select Ring Signals, and press Select.  
Different signals for internal calls, external calls and call back can  
be set.  
4. Select Internal call, External call or Callback, and press Select.  
5. Select a ring signal, press Select, and press Back to save the  
setting.  
15.1.3  
Switching Vibrator On and Off  
To switch the vibrator on and off, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Sound & Alerts, and press Select.  
3. Select Vibrating alert, and press Select.  
4. Choose between On, On when silent (that is, the vibrator is on  
when the phone is muted), or Off, and press Select.  
5. Press Back to save the setting.  
15.1.4  
Setting the Key Sound  
This means that each time a key is used, the phone gives a small sound.  
To enable this function, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Sounds & Alerts, and press Select.  
3. Mark Key sound, and press Select.  
4. Choose between Click, Tone or Silent.  
It is possible to listen to the key sound by pressing Play.  
5. Press Select.  
6. Press Back to save the setting.  
15.1.5  
Headset Settings  
In order to achieve optimal audio quality with the different headset types, it  
is recommended to select the corresponding headset profile. The default  
setting is microphone on a boom, that is, the audio is optimized for using a  
headset with microphone on a boom. To change the headset profile, do the  
following:  
1. Press Menu, select Settings and press Select.  
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2. Select Mic on boom or Mic on cable, and press Select.  
If the preconfigured headset profiles do not match the headset in use, or  
the audio performance is bad, it is possible to configure an own headset  
profile. This is done in WinPDM or CPDM, please contact your system  
administrator.  
15.2  
Display  
Display settings concern brightness and screen saver settings.  
15.2.1  
Contrast  
To set contrast, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Display and press Select.  
3. Select Contrast, and press Select.  
4. Step with or to adjust the contrast.  
5. Press OK to save the setting.  
15.3  
Time and Date  
You can set time and date by following the instructions in the following two  
sections.  
15.3.1  
Setting Time Format  
To set the time, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Time & Date, and press Select.  
3. Select Time format, and press Select.  
The actual time is displayed. The formats to select from are the  
following:  
12:00 (AM/PM)  
24:00  
4. Press Back to save the settings.  
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15.3.2  
Setting Date Format  
To set the date, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Time & Date, and press Select.  
3. Select Date format, and press Select.  
The formats to select from are the following:  
DD/MM/YYYY. (That is, 17/09/2007 (also called Europe)).  
MM/DD/YYYY. (That is, 09/17/2007 (also called US)).  
YYYY-MM-DD. (That is, 2007-09-17 (ISO 8601)).  
MMM DD YYYY. (That is, Sept 17 2007).  
DD MMM YY. (That is, 17 Sept 07).  
DD.MM.YYYY. (That is, 17.09.2007).  
DD-MM-YYYY. (That is, 17-09-2007).  
4. Press Back to save the setting.  
15.4  
Phone Locks  
There are two different phone locks:  
Key lock; to prevent keys to be pressed by mistake.  
Phone lock; to protect the phone from unauthorized use.  
When the phone lock function is activated, a PIN code must be  
entered at power on.  
15.4.1  
Activating Automatic Key Lock  
The keypad can be set to lock 20 seconds after it was last used. When in  
idle mode a locked keypad is indicated by . To activate the automatic  
key lock, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select Locks and press Select.  
3. Select Automatic key lock and press Select.  
4. Select On, and press Select.  
5. Press Back to save the setting.  
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Note: It is possible to answer or reject incoming calls while the  
keypad is locked. If configured in the WinPDM or CPDM, it is  
also possible to make an emergency call while the keypad is  
locked.  
15.4.2  
Activating Manual Key Lock  
It is recommended to always have the automatic lock on, but it is possible  
to manually lock and unlock the keypad as well. To lock the keypad  
manually:  
1. Press  
.
2. Press Lock.  
The  
indicates that the keypad is locked.  
Note: It is possible to answer or reject incoming calls while the  
keypad is locked. If configured in the WinPDM or CPDM, it is  
also possible to make an emergency call while the keypad is  
locked.  
15.4.2.1  
Unlock  
To unlock the keypad, do the following:  
1. Press  
.
2. Press Yes.  
15.4.3  
Activating Phone Lock  
Activating Phone lock will protect the phone from unauthorized use. When  
this function is activated, the PIN code has to be entered at power on.  
When activating Phone lock the PIN code that must be entered. The PIN  
code is by default (0000) but it can be changed to any 4-8 digit code, see  
Section 15.4.5.  
To activate the phone lock, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Locks and press Select.  
3. Mark Phone lock and press Select.  
4. Mark Auto phone lock and press Select.  
5. Mark On, or On in charger, and press Select.  
6. Enter PIN code, and press OK.  
7. Press Back to save the settings.  
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When the phone is locked,  
is shown in the display.  
Note: If configured in the WinPDM or CPDM, it is also possible to make  
an emergency call while the phone is locked.  
If PIN code is lost it is possible to configure a new, or to do a  
factory reset in WinPDM or CPDM, contact your system  
administrator.  
15.4.4  
Deactivating Phone Lock  
To deactivate the Phone lock function, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Locks and press Select.  
3. Mark Phone lock and press Select.  
4. Mark Auto phone lock and press Select.  
5. Select Off, and press Select.  
6. Enter PIN code, press OK.  
7. Press Back to save the setting.  
15.4.5  
Changing PIN Code  
To change PIN code, do the following:  
1. Press Menu, select Settings, and press Settings.  
2. Select Locks and press Select.  
3. Select Phone lock and press Select.  
4. Select Change PIN code and press Select.  
5. Enter old PIN code (default is 0000) and press OK.  
6. Enter new PIN code.  
7. Confirm the new PIN code and press Save.  
The following message is displayed: New PIN code saved.  
15.5  
Changing Owner ID  
The Owner ID is set to identify the phone. To change the owner ID, do the  
following:  
1. Press Menu, select Settings, and press Select.  
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2. Mark Owner ID, and press Select.  
3. Enter a name and press Save to save the setting.  
15.6  
Changing Answering Method  
The phone can be set to answer a call automatically when a headset is  
used, or to answer a call by a press on any key.  
You can also change the answering behavior to:  
Use Loudspeaking function directly when  
is pressed.  
Automatically connect incoming call in Loudspeaker, without  
pressing any key.  
15.6.1  
Normal Answering  
The answering behavior is by default set to  
doing the following:  
. It can be set to any key by  
1. Press Menu, select Settings, and press Select.  
2. Select Answering, and press Select.  
3. Select Answering key, and press Select.  
4. Select Any key and press Select.  
5. Press Back to save the setting.  
15.6.2  
Automatic Answer  
Note: The automatically answer mode is only relevant when a headset is  
connected.  
To set the phone to answer automatically, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Answering, and press Select.  
3. Mark Answer behaviour, and press Select.  
4. Mark Automatically and press Change to activate the automatic  
mode.  
5. Press Back to save the setting.  
All incoming calls will be connected automatically when this  
behavior is selected.  
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To remove the setting, press Change.  
Note: You can also set the answering behavior to automatically connect  
incoming call in loudspeaker, see Section 15.6.3.  
15.6.3  
Loudspeaking (Handsfree)  
To use Loudspeaking directly when pressing  
do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Answering, and press Select.  
3. Mark Answer behaviour, and press Select.  
4. Mark Loudspeaking and press Change to activate.  
5. Press Back to save the setting.  
To automatically connect incoming call in Loudspeaker, without pressing  
any key, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark Answering, and press Select.  
3. Mark Answer behaviour, and press Select.  
4. Mark Loudspeaking and press Change to activate.  
5. Mark Automatically and press Change to activate the automatic  
mode.  
6. Press Back to save the setting.  
15.7  
Changing the Menu Language  
Display messages are available in 11 languages: Brazilian Portuguese,  
Danish, Dutch, English, Finnish, French, German, Italian, Norwegian,  
Spanish, and Swedish.  
To switch menu language, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Mark * Language, and press Select.  
3. Select one of the languages from the list, and press Select.  
Note: The * in * Language is there for you to easily find where to switch  
languages if the current language used is not one that you know.  
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15.8  
Connections  
Your DT390 cordless phone supports GAP standard. This makes it  
possible to log on to any GAP compatible system with your phone. Only  
available systems are displayed.  
15.8.1  
System  
To select a system, do the following:  
1. Press Menu, select Connections, and press Select.  
2. Select System, and press Select.  
3. Select Change system, and press Select.  
4. Select Automatically (or a specific system from the list), and press  
Select.  
Note: If the phone is set to Automatically, a system will be selected  
according to the priority list.  
15.8.1.1  
Priority  
The default order of priority is the order of entered subscriptions. This  
means that the first subscribed system has the highest priority. This list can  
be edited by the user. It is possible to set the systems in priority by moving  
them up or down in the list.  
1. Press Menu, select Settings, and press Select.  
2. Select Priority, and press Select.  
3. Change the priority if needed by marking a system in the list and  
pressing Up or Down. The priority will be saved when Back is  
selected.  
15.8.1.2  
Subscribe to a New System  
Your DT390 cordless phone can subscribe to up to eight different cordless  
systems. To subscribe a new system, you will need the Portable Access  
Right Key (PARK) and Authentication Code (AC) related to the system you  
are going to log on to. To retrieve this information, contact your system  
administrator. To subscribe to a new system, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Navigate to Systems, and press Select.  
3. Select Subscribe, and press Select.  
4. Enter the system name.  
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5. Press Next.  
6. Enter the PARK code.  
7. Enter the AC code and press Next.  
Protection on? is displayed.  
8. Select Yes, if the new system is to be protected, or No if the new  
system is not to be protected.  
Note: It is not possible to delete a protected subscription.  
9. Press OK.  
A searching mode starts.  
15.8.1.3  
Unsubscribe System  
To unsubscribe from a system, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select System, and press Select.  
3. Select Unsubscribe, and press Select.  
4. Select system to unsubscribe.  
A control question whether to unsubscribe or not is asked, press  
Yes to confirm.  
Note: It is not possible to delete a protected subscription with this  
procedure. Contact your system administrator if you need to  
delete a protected subscription.  
15.8.2  
Rename System  
It is possible to change the name of the system in the phone. To rename a  
system, do the following.  
1. Press Menu, select Settings, and press Select.  
2. Select System, and press Select.  
3. Select Rename System, and press Select.  
4. Select the system to rename, and press Edit.  
5. Enter the new name and press Save..  
15.8.2  
In Charger  
Calls can be redirected to another extension when the cordless phone is  
placed in a charger. The function is automatically cancelled when the  
phone is removed from the charger.  
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15.8.2.1  
Redirecting Calls and Messages when Placed in Charger  
To divert calls or messages when the phone is placed in the charger, do  
the following:  
1. Press Menu, select Settings, and press Select.  
2. Select In charger, and press Select.  
3. Select Redirect, and press Select.  
4. Press Back to save the setting.  
15.8.2.2  
Detach from System while Charging  
When the cordless phone is placed in the charger it can be switched off while it  
is charging. When it is removed from the charger it will switch on again. To  
detach the phone while charging, do the following:  
1. Press Menu, select Settings, and press Select.  
2. Select In charger, and press Select.  
3. Select Switch off, and press Select.  
4. Press Back to save the setting  
16  
Installation  
In this section, battery and chargers and other equipments for the cordless  
phone are described.  
16.1  
Charging the Battery  
The battery requires charging when  
charge the battery:  
in the display indicates low level. To  
Place the phone in the desktop charger or in the rack charger. The  
battery is being charged when the indicator on the phone is steady  
orange. When the battery is fully charged the indicator will be  
green. A flashing green indicator means incoming call. A red  
indicator indicates battery warning. An animated battery icon is  
shown in the display, indicating charging be starting with its current  
charge and ending with the full charge. A filled battery icon  
indicates a fully charged battery.  
Note: Only use the prescribed chargers for charging.  
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16.2  
Replacing the Battery  
If the standby time for the cordless phone becomes too low, replace the  
battery with a new one. Contact your system administrator or your certified  
Aastra Sales partner for information on new batteries. The battery is  
connected to the cordless phone in such a way that no miss-contact is  
possible.  
To replace the battery, do the following (also described in Figure 10):  
1. Open the battery lid and remove the battery.  
2. Disconnect the battery cable, and replace with a new battery.  
3. Make sure the battery cable cannot be trapped while closing the  
battery lid.  
4. Close the lid.  
Figure 10 Battery replacement  
Note:  
Do not disconnect the battery unless it needs to be replaced.  
16.3  
Desk Charger  
The desk charger is used only for charging. The charger is delivered with a  
plug-in power supply and is connected into an ordinary wall socket.  
Figure 11 Desk Charger  
Note: Only use the chargers within the temperature range of 5 - 40º C.  
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16.4  
Desk PDM Charger  
The Desk PDM charger is used for charging, but can also be used for  
software download, and synchronizing of parameters. The charger is  
delivered with a plug-in power supply and is connected into an ordinary  
wall socket.  
Figure 12 Desk PDM Charger  
Note: Only use the charger within the temperature range of 5 - 40º C.  
Using the Desk PDM charger for software download and synchronizing  
parameters is most often done by system administrators, and requires that  
the charger is connected either to the LAN and CPDM or to a PC with the  
WinPDM software application installed. For a short description of CPDM  
and WinPDM, see Section 16.8.  
The charger is connected to a PC through the USB or one of the network  
connectors, see Figure 13. When connecting the charger with a PC  
through one of the network connectors the charger acts as a switch, which  
makes it possible to connect the other connector to the LAN..  
Figure 13 Network and USB Connectors  
Note: Network and USB connectors are used to connect the desktop  
charger to a PC running the WinPDM or to the LAN (not for  
charging).  
16.5  
16.6  
Rack PDM Charger  
The charging rack is used for charging several phones, to synchronize  
parameters, and for software download. The built in power supply can  
charge up to six cordless phones.  
Headset  
The headset comes in two versions; with microphone integrated in the  
cable, and with microphone on a boom. Connect the headset to the  
headset connector marked  
.
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16.7  
Belt Clip  
With the clip on the back of the phone you can fasten the phone to a belt or  
similar.  
To attach or remove the clip: spread the clip slightly. The ends of the clip fit  
into holes on the side of your phone.  
16.7.1  
Attaching Standard Clip  
Attach the standard clip as described in Figure 14.  
Figure 14 Click on the clip  
16.7.2  
Attaching Security (Swivel) Clip  
Attach the security (swivel) clip as described in Figure 20.  
Figure 15 Click on the clip  
16.8  
WinPDM and CPDM  
Software and parameters in your DT390 cordless phone can be upgraded  
by using the WinPDM or the CPDM. This is most often only done by  
system administrators. The following are examples of additional features  
that can be downloaded or configured through PDM:  
Call services  
Company phonebook  
Downloadable language  
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WinPDM is used together with the Desk PDM charger. The Desk PDM  
charger is connected to the PC with WinPDM software through the network  
or USB connectors at the back of the charger, see Figure 16.  
Figure 16 Desk PDM Charger connected to a PC through USB Connector  
For more information on WinPDM and CPDM or upgrading of your cordless  
phone, contact your system administrator.  
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17  
Troubleshooting  
This section contains information on how to solve common operational  
problems, see Table 12, and warnings, see Table 13, you may receive. Go  
through the following lists if you encounter any problems. If the checklists  
do not solve the problem, contact your system administrator. If others have  
similar problems, there may be a system error.  
Table 12 Operational problems  
Fault  
Probable cause  
Action  
No display  
The battery level is  
low or the phone is  
defective.  
Charge the battery or  
contact system  
administrator.  
No ringing  
The mute icon is on  
or the phone is  
defective.  
Long press on the Mute  
key, or increase volume, or  
contact system  
administrator.  
Signal strength  
icon off  
Out of system  
coverage area or the contact system  
Enter coverage area or  
phone is defective.  
administrator.  
Call is switched  
off after 2  
The phone is  
defective.  
Contact system  
administrator.  
seconds  
Table 13 Error warning messages  
Display shows  
Probable cause  
The phone’s lock is  
activated.  
Action or comment  
Enter the required PIN  
code. If PIN code lost,  
configure a new or do a  
factory reset in WinPDM or  
CPDM.  
Enter PIN  
The network is in  
range, but no access switch it on again or  
Switch phone off and then  
No access  
rights.  
contact system  
administrator.  
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No system  
The phone is out of  
Stop the beep with the  
coverage or phone is Sound off key and go into  
The phone beeps  
once a minute  
(during max 30  
minutes) with a  
low tone followed  
by a high tone (if  
enabled, the  
vibrator also  
follows the  
defective.  
range, or contact system  
administrator. (When  
reentering the coverage  
area it can take a couple of  
minutes before the phone  
automatically has  
registered into the system.)  
beeps).  
SERVICE  
NEEDED  
Select reset option on the  
middle soft key if available  
or if no reset option is  
available or fault does not  
resolve the phone needs  
repair. Note: Display  
message only shown in  
English  
The phone is  
defective.  
Parameters  
corrupt  
SERVICE  
NEEDED  
Invalid IPDI  
Easy replacement  
procedure not  
followed correctly or  
failure during easy  
replacement  
Send the telephone for  
service.  
procedure.  
Battery low,  
charge  
now  
The battery level is  
low.  
Charge or replace the  
battery.  
Phonebook is not The phonebook does Try again later. If fault  
available at the  
moment  
not respond, not  
available at the  
moment.  
persists, contact your  
system administrator.  
Voice mail  
number  
not defined  
There is no Voice  
mail number defined  
in the phone.  
Define a Voice mail  
number via WinPDM.  
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18  
Glossary  
AC  
Authentication code.  
Abbreviated number  
Short number. Initiating a call to a  
preprogrammed number by dialing a code  
or pressing a key.  
Conference  
CPDM  
If you have an ongoing conversation you  
can include other persons and establish a  
phone conference.  
Centralized Portable Device Manager: A  
system version with more features than  
the WinPDM. It runs on a ELISE2  
hardware and is manageable from a PC  
with network communication.  
DECT/GAP  
Digital Enhanced Cordless  
Telecommunication/ Generic Access  
Profile. This means that no one can  
eavesdrop on your calls and that the  
quality of speech is as good as that of  
conventional fixed phones. DECT/GAP  
enables interoperability with other  
manufacturers’ products.  
Desk charger  
A charger for the DT390 cordless phone.  
Desk PDM charger  
A charger that also can be connected to  
WinPDM or CPDM for configuration and  
upgrading of the DT390 cordless phone.  
Directory number  
DTMF tone  
Number with 1-8 digits which is assigned  
to an extension or external line or as a  
common abbreviated number.  
Dual Tone Multi Frequency or touch tone,  
for dialing.  
Exchange.  
Switch. Your phone switching system.  
Extension number  
All phones connected to the PBX have a  
unique internal number (up to 8 digits).  
You can see your number on the display.  
GAP  
Generic Access Profile, a standard for  
cordless phone systems. Idle mode The  
state your phone is in when nothing is  
activated; not calling, not ringing, not  
diverted and so on.  
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IP call  
IPEI  
Internal call sent through an internal data  
network (LAN or WAN).  
International Portable part Equipment  
Identity, unique identity assigned to your  
phone by the manufacturer.  
IPDI  
The unique global GAP identity number for  
the DECT registration. IPDI is exchanged  
between handsets during Easy  
replacement procedure.  
ISDN  
Integrated Services Digital Network.  
Provides your system with supplementary  
services from the public net.  
Least Cost Routing  
A function that automatically selects the  
cheapest way to connect your external call  
(not necessarily the shortest distance).  
PARK  
Portable Access Right Key, unique identity  
assigned to your network.  
PBX  
Private Branch Exchange. Your phone  
switching system (for example, MX-ONE).  
PIN  
Personal Identification Number for  
security.  
Rack PDM charger  
A rack charger that also can be connected  
to WinPDM or CPDM for configuration and  
upgrading of the DT390 cordless phones.  
Speed Dialing number  
Abbreviated number or short number,  
used for making frequently used numbers  
faster to dial.  
SW  
Here you can see which version of the  
phone software you have.  
Tandem configuration  
The tandem configuration is a unit  
consisting of two phones using the same  
directory number.  
Third party  
WinPDM  
A third connection (person), which can be  
included in an ongoing two person  
conversation. The connection can be  
internal or external.  
A software application for managing the  
cordless phone. Used to download  
software, set up parameters, templates  
and so on.  
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19  
Telephony Function Codes  
This section describes the country specific function codes used in MX-  
ONE that are relevant for the DT390 cordless phone. The codes are  
listed in Table 14.  
The following application systems are concerned: Australia, Austria,  
Belgium, Brazil, China, Denmark, Export, Finland, France, Germany,  
Hong Kong A-law, Hong Kong My-law, Indonesia, Ireland, Italy,  
Malaysia, Mexico, The Netherlands, New Zealand, North America,  
Norway, Korea, Saudi Arabia, Singapore, South Africa, Spain,  
Standard, Sweden, Switzerland, and United Kingdom.  
Suffix codes are entered as written. They can only be used for SIP  
phones. For H.323 phones dedicated keys are used.  
Service codes are entered as * code # for activation, and # code # for  
deactivation.  
Table 14 Standard and alternative codes  
Functions  
Codes  
Suffix digits (only for SIP)  
Alternation on Inquiry  
Conference  
Standard  
Alternative  
N/A  
3
Sweden: R  
France: 8  
New Zealand: 8  
Sweden: 8  
Intrusion  
4
France: 6  
New Zealand: 6  
Sweden: 4  
France: 5  
New Zealand: 5  
Sweden: 5  
Call Waiting Indication  
Call Back  
5
6
France: 4  
New Zealand: 4  
Sweden: 6  
Common Parking or Individual 8  
Call Pick-up  
Feature Codes  
General Deactivation  
Choice of Language  
001  
North America: 0  
08  
10  
Ordering or Cancellation of  
Active List (Personal Number)  
Follow Me  
21  
22  
United Kingdom: 2  
North America: 23  
External Follow Me  
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Ordering or Cancellation of  
Interception Message  
23  
North America: 24  
Sweden: N/A  
Print Interception Message  
Manual Message Waiting  
26  
31  
31  
Cancellation of Message  
Waiting  
North America: 56  
North America: 6  
Automatic Call Back,  
Cancellation  
37  
Malicious Call Tracing  
39  
42  
Calling Line Identification  
Restriction Per Call  
By-pass of Diversion  
60  
61  
North America: 1  
Finland: 71  
Norway: 71  
Account Code Predialing  
Germany: 75  
Authorization Code Predialing 72  
The Netherlands: 75  
North America: 6  
Sweden: 75  
Lock/Unlock Common  
Authorization Code  
73  
74  
75  
76  
North America: 71  
Change Individual  
Authorization Code  
Germany: 72  
The Netherlands: 72  
Sweden: 72  
Dial With Individual  
Authorization Code  
Lock/Unlock Individual  
Authorization Code  
Customer Identity Storage  
77  
8
Answer on Group Call Pick-  
up, and Answer on Night Time  
Connection (* and # in the  
service code can be  
excluded)  
Finland: 0  
North America: 59  
Sweden: 0  
Ordering of Night Time  
Connection  
Repetition of the Last External  
Number Dialed  
84  
***  
North America: 8  
Finland: **0  
Sweden: **0  
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