AT T ML17939 User Manual

User’s manual  
ML17939/ML17959  
Two-line corded telephone/  
answering system with  
caller ID/call waiting  
Parts checklist  
Your telephone package contains the following items. Save your sales receipt  
and original packaging in the event warranty service is necessary.  
Telephone base  
Handset with coiled  
handset cord  
Power adapter  
Telephone line cords: clear  
Mounting bracket  
(2-conductor) and black (4-conductor)  
/ML17959  
/ML17959  
Replacement  
directory card  
User’s manual  
Quick start guide  
User’s manual  
ML17939/ML17959  
Two-line corded telephone/  
answering system with  
caller ID/call waiting  
Table of contents  
Answering system settings..................21  
Answer on/off......................................21  
Announcement selection................21  
Announcement A and B..................22  
Getting started  
Quick reference guide..............................2  
Optional backup battery  
installation................................................4  
Announcement A and B time  
Telephone installation..............................5  
Telephone base installation..............5  
Data port.........................................................8  
Installation options.....................................9  
Tabletop to wall installation.............9  
Wall to tabletop installation.........11  
Optional headset......................................13  
Directory card............................................13  
settings...............................................23  
Call screening.......................................24  
Number of rings..................................24  
Incoming message length..............25  
Remote code.........................................25  
Priority code..........................................26  
Message alert tone............................26  
Voicemail indicator settings................27  
Voicemail indicator.............................27  
Clear voicemail indication..............27  
Menu setup  
Telephone settings..................................14  
Menu overview.....................................14  
Ringer volume......................................15  
Ringer melody......................................15  
LCD language........................................16  
LCD backlight........................................16  
Date and time.......................................16  
Key tone..................................................17  
Scroll rate...............................................17  
Call settings................................................18  
Set the primary line...........................18  
Turn COVM (central office  
voicemail) on or off......................28  
Telephone operation  
Basic operation.........................................29  
Making, answering or ending  
a call ..................................................29  
On hook dialing (predialing)..........30  
Clearspeak™ dial-in-base  
speakerphone..................................30  
Switching between the handset,  
headset and speakerphone......30  
Turn automatic line selection  
on or off.............................................18  
Temporary ringer silencing............30  
Redial........................................................31  
Auto redial..............................................32  
Options while on calls...........................33  
Volume control.....................................33  
Flash/call waiting...............................33  
Mute...........................................................33  
Turn auto speaker on or off..........18  
Choose the preferred mode..........19  
Set home and local area codes...19  
Choose how to store repeat  
calls in the call history...............20  
Select tone or pulse dialing..........20  
Hold...........................................................33  
Temporary tone dialing....................34  
Switching between lines.................34  
Conference calls..................................34  
Two-way recording.............................35  
Chain dialing.........................................36  
Saving a call history entry to  
the directory....................................49  
Saving a call history entry to a  
speed dial location.......................50  
Reasons for missing caller ID  
information............................................51  
Answering system  
Speed dial  
Speed dial memory overview.............37  
Speed dial operation..............................38  
Answering system and voicemail.....52  
Answering system operation..............53  
Message capacity................................53  
Storing a number in a  
Answering system  
speed dial location.......................38  
new message indication............53  
Reviewing a speed dial number..38  
Editing a speed dial number.........39  
Dialing a speed dial number.........39  
Deleting a speed dial number......40  
Call screening .....................................53  
Call intercept.........................................53  
Priority code..........................................53  
Message playback..............................54  
Options during playback.................54  
Delete all old messages..................55  
Record and play memos.................55  
Remote access...........................................56  
Directory  
Directory overview...................................41  
Directory memory capacity............41  
Character chart....................................41  
Directory operation.................................42  
Creating a directory entry..............42  
Reviewing directory entries...........42  
Searching by name............................43  
Editing directory entries..................43  
Appendix  
Screen icons, indicator lights and  
alert tones..............................................57  
Indicator lights.....................................57  
Screen icons..........................................57  
Alert tones .............................................58  
Screen display messages.....................59  
Troubleshooting........................................61  
General product care.............................66  
Important safety information.............67  
Safety information..............................67  
Copying directory entries to  
speed dial memory.......................44  
Dialing directory entries..................44  
Deleting directory entries...............44  
Caller ID  
About caller ID..........................................45  
Information about caller ID with  
call waiting.......................................45  
Especially about corded  
telephones........................................67  
How caller ID history (call log)  
works...................................................46  
FCC and ACTA information..................68  
Part 15 of FCC rules...............................70  
Limited warranty.......................................71  
Technical specifications........................73  
Index...............................................................74  
Remote access wallet card.................76  
Caller ID operation..................................47  
Memory match ....................................47  
Missed calls indicator.......................47  
Reviewing call history.......................47  
Dialing options.....................................48  
Dialing a call history entry.............48  
Deleting call history entries..........48  
Getting started  
Installation preparation  
You must install the power  
adapter before using the  
telephone.  
See pages 6-7 for easy  
instructions.  
If you subscribe to high speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between each  
telephone line cord and telephone wall jack (pages 6 and 7). The filter  
prevents noise and caller ID problems caused by DSL interference. Please  
contact your DSL service provider for more information about DSL filters.  
Your product may be shipped with a protective sticker covering the telephone  
base display - remove it before use.  
For customer service or product information, visit our website at  
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial  
1 (866) 288-4268.  
Avoid placing the telephone base too close to:  
• Communication devices such as television sets, VCRs, or cordless telephones.  
• Excessive heat sources.  
• Noise sources such as a window with traffic outside, motors, microwave  
ovens, refrigerators, or fluorescent lighting.  
• Excessive dust sources such as a workshop or garage.  
• Excessive moisture.  
• Extremely low temperature.  
• Mechanical vibration or shock such as on top of the washing machine or  
work bench.  
1
Getting started  
Quick reference guide  
DELETE  
ENTER  
Press to delete the displayed directory, or call history entry (pages 44  
and 48).  
Press to select  
a menu item or  
to save a setting  
(page 14).  
Press to backspace and erase a digit or character (pages 38 and 42).  
During message playback, press to delete the message currently  
playing (page 54).  
When the telephone is idle, press to delete all old messages (page 55).  
DIR  
Press to enter the directory (page 42).  
MENu  
Press to enter the main menu (page 14).  
CID  
Press to display call history information  
(page 47).  
CANCEL  
Press to cancel an operation and go back  
to the previous menu (page 14).  
Press and hold to return to idle mode  
(page 14).  
CoNf  
hoLD  
Press to initiate a three-way conference call (page 34).  
Press to place a call  
on hold (page 33).  
LINE 1, LINE 2  
Press to make or answer a call on the selected line (page 29).  
/SKIP  
Press to skip to the next  
message (page 54).  
/REPEAT  
While entering names or  
numbers, press to move the  
cursor to the right (pages 38  
and 42).  
While playing messages,  
press to repeat the message,  
or press twice to hear the  
previous message (page 54).  
While entering names or  
numbers, press to move the  
cursor to the left (pages 38  
and 42).  
/
While in the menu, press to  
scroll up or down (page 14).  
Press to go back to the  
previous menu (page 14).  
While reviewing the directory  
or call history, press to scroll  
through entries or press and  
hold to scroll continuously.  
(pages 42 and 47).  
/ANS oN/off LINE1/LINE2  
Press to turn the built-in  
answering system on or off  
(page 21).  
/PLAY/SToP LINE1/LINE2  
Press to start or stop  
message playback (page 54).  
Press to stop recording a  
memo (page 55).  
2
Getting started  
Quick reference guide  
fLASh  
PAuSE  
During a call, press to answer an incoming call  
when you receive a call waiting alert (page 33).  
Press to insert a two-second  
dialing pause in a number stored  
in the directory or speed dial  
memory (pages 38 and 42).  
(AuTo) REDIAL  
DISP DIAL  
Press to dial the last number dialed  
when the telephone is off hook  
(page 31).  
Press to dial the number  
currently displayed  
(page 30).  
When the telephone is idle, press to  
display the last five numbers dialed.  
You can choose to dial a displayed  
number or use the auto redial  
feature (pages 31 and 32).  
+
voL  
While the telephone is not in  
use, press to increase the ringer  
volume for both lines (page 15).  
During a call, press to increase the  
listening volume (page 33).  
During message playback, press  
to increase the playback volume  
(page 54).  
-
voL  
While the telephone is not in  
use, press to decrease the ringer  
volume for both lines (page 15).  
During a call, press to decrease  
the listening volume (page 33).  
During message playback, press  
to decrease the playback volume  
(page 54).  
SPEAKER  
hEADSET  
Press to turn the  
base speakerphone  
on or off (page 29).  
Press to activate the headset  
when a corded headset is  
connected (pages 13 and 29).  
LowER  
MuTE  
Press to enter the lower  
locations of the speed dial  
keys (page 37).  
During a call, press to mute the  
microphone (page 33).  
When a call is ringing, press to  
mute the ringer (page 30).  
Speed dial keys  
Press to dial or review a stored  
speed dial number when the  
telephone is idle (pages 38 and 39).  
3
Getting started  
Optional backup battery installation  
Install three AA alkaline batteries (purchased separately) to use this telephone  
in the event of a power failure. If power fails with working batteries installed,  
all functions work properly except for the display illumination.  
If power fails and no batteries are installed, you can make or answer calls on  
line 1 using only the handset. Last number redial and speed dialing are also  
supported, but the screen display will be dimmer than usual.  
Install the batteries as shown below:  
1. Press the tab and pull to remove the battery compartment cover. Insert  
three AA alkaline batteries (purchased separately) following the polarity  
markings in the battery compartment.  
2. Replace the battery compartment cover.  
NOTE: If no backup batteries are installed and the power adapter is connected, appears  
steady on the screen.  
4
Getting started  
Telephone installation  
Telephone base installation  
1. Install the mounting bracket for tabletop use.  
a
b
option 1: Insert the tabs into slots  
and  
to install your telephone in  
A
B
a low tabletop position. Press the flexible tabs  
bracket until it clicks into place.  
and  
on the mounting  
B
A
A
option 1: Low tabletop position  
option 2: Rotate the mounting bracket 180degrees. Insert the tabs into slots  
c
d
and  
to install your telephone in a high tabletop position. Press the  
A
B
flexible tabs  
and  
on the mounting bracket until it clicks into place.  
c
A
B
A
option 2: high tabletop position  
5
Getting started  
Telephone installation  
2. Connect the telephone line cord(s) and the power cord to the telephone base.  
If you subscribe to high speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between each  
telephone line cord and telephone wall jack. The filter prevents noise and  
caller ID problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
option 1: If you have a two-line wall jack, install your telephone base as  
shown below.  
Plug the other end of the black  
telephone line cord (4-conductor)  
into the wall jack.  
Plug the large  
end of the power  
L1+L2  
adapter into an  
electrical outlet  
not controlled by  
a wall switch.  
If you have DSL  
high speed Internet  
service, a DSL filter  
(not included) is  
required.  
Plug one end of the  
black telephone line  
cord (4-conductor)  
into the jack labeled  
LINE 1/L1+L2 on  
the back of the  
telephone base.  
Plug the small end  
of the power adapter  
into the power jack  
on the back of the  
telephone base.  
Plug the other end of the  
coiled handset cord into the  
left side of the telephone base.  
One end of the coiled telephone  
line cord has already been plugged  
into the handset. Make sure it is  
plugged in firmly.  
NOTES:  
Use only the power adapter supplied with this product. To order a replacement power  
adapter, visit our website at www.telephones.att.com, or call  
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.  
The power adapter is intended to be correctly oriented in a vertical or floor mount position.  
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-  
the-table or cabinet outlet.  
6
Getting started  
Telephone installation  
option 2: If you have two one-line wall jacks, install your telephone base as  
shown below.  
Plug the other end of  
the black telephone  
line cord (4-conductor)  
into the wall jack.  
Plug the other end of  
the clear telephone  
line cord (2-conductor)  
into the wall jack.  
L1  
L2  
Plug the large  
end of the power  
adapter into an  
electrical outlet  
not controlled by  
a wall switch.  
If you have DSL  
high speed Internet  
service, a DSL filter  
(not included) is  
required.  
Plug one end of the  
clear telephone line  
cord (2-conductor)  
into the jack labeled  
LINE 1/L1+L2 on  
the back of the  
telephone base.  
Plug one end of the  
black telephone line  
cord (4-conductor)  
into the jack labeled  
LINE 2 on the back of  
the telephone base.  
Plug the small  
end of the power  
adapter into the  
power jack on  
the back of the  
telephone base.  
Plug the other  
end of the  
coiled handset  
cord into the  
left side of the  
telephone base.  
One end of the coiled  
telephone line cord  
has already been  
plugged into the  
handset. Make sure it  
is plugged in firmly.  
NOTES:  
Use only the power adapter supplied with this product. To order a replacement power  
adapter, visit our website at www.telephones.att.com, or call  
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.  
The power adapter is intended to be correctly oriented in a vertical or floor mount position.  
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-  
the-table or cabinet outlet.  
7
Getting started  
Data port  
If you want to connect another device (such as a modem or fax machine) to  
the wall jack, use the jack labeled DATA on the back of the telephone base.  
The data port uses line 2 only.  
DATA port  
8
Getting started  
Installation options  
If you want to mount your telephone on a wall, connect the telephone base  
to a standard dual-stud telephone wall mounting plate. If you do not have  
this mounting plate, you can purchase one from many hardware or consumer  
electronics retailers. Professional assistance may be required to install the  
mounting plate.  
Tabletop to wall installation  
To install your telephone base in the wall installation position, make sure you  
first unplug the power adapter from the electrical outlet and the telephone  
line cord from the wall outlet.  
1. Hold down the switch hook on the telephone base, then slide the handset  
tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.  
Push the handset tab down into the slot until it locks into position.  
Switch hook  
2. Press in the direction indicated by the arrows to release the mounting  
bracket. Remove the mounting bracket from the telephone base.  
option 1: Low tabletop position  
option 2: high tabletop position  
9
Getting started  
Installation options  
3. Plug the coiled handset cord into the handset and the telephone base.  
Plug the small end of the power adapter cord into the power jack on the  
back of the telephone base.  
4. Plug the telephone line cords into the wall jacks.  
option 1: If you have a single two-line wall jack, use only the black  
telephone line cord (4-conductor).  
Plug one end of the black telephone line cord into the jack labeled  
LINE 1/L1+L2 on the back of the telephone base. Plug the large end of the  
power adapter into an electrical outlet not controlled by a wall switch.  
If you have DSL high  
L1+L2  
speed Internet service,  
a DSL filter (not  
included) is required.  
option 2: If you have two separate one-line wall jacks, use both telephone  
line cords.  
Plug one end of the clear telephone line cord into the jack labeled  
LINE 1/L1+L2 on the back of the telephone base. Plug one end of the  
black telephone line cord into the jack labeled LINE 2. Plug the other end  
of the clear telephone line cord and the other end of the black telephone  
line cord into the wall jacks.  
L1  
L2  
If you have DSL high speed  
Internet service, a DSL filter  
(not included) is required.  
10  
Getting started  
Installation options  
5. Wrap the telephone line cord as show below. Mount the telephone on the  
mounting plate until it is held securely into position. Plug the large end of  
the power adapter into an electrical outlet not controlled by a wall switch.  
wall to tabletop installation  
To return the telephone base from wall installation to tabletop position:  
1. Unwrap the telephone line cord. Remove the telephone base from the  
wall. Unplug the telephone line cord from the telephone wall jack and the  
power adapter cord from the electrical outlet.  
11  
Getting started  
Installation options  
2. Hold down the switch hook on the telephone base, then slide the handset  
tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.  
Push the handset tab down into the slot until it locks into position.  
Switch hook  
3. Follow the steps in Telephone base installation on pages 5-7 to install  
your telephone for tabletop use.  
12  
Getting started  
Optional headset  
You can use this telephone hands free when you install any industry standard  
2.5mm corded telephone headset (purchased separately). The telephone  
plays an error tone if you press hEADSET when a headset is not plugged into  
the headset jack.  
For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm  
headset, visit our website at www.telephones.att.com or call  
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.  
Plug a 2.5mm headset  
into the jack on the right  
side of the telephone  
base (beneath the small  
rubber flap).  
Directory card  
Use the directory card to record the names of the speed dial numbers you stored.  
To write names on the directory card:  
1. Remove the clear plastic cover by inserting the tip of a small item such as  
a paperclip into the hole at the top edge of the cover.  
2. Pull out the directory card.  
3. Write the information on the directory  
card.  
4. Replace the directory card and the  
plastic cover.  
To change the directory card:  
1. Follow steps 1 and 2 above to remove  
the old directory card.  
2. Insert the new directory card and  
replace the plastic cover.  
13  
Menu setup  
Telephone settings  
Menu overview  
Use the menus to change the telephone settings.  
1. When the telephone is idle, press MENu to enter the main menu.  
2. Press  
3. Press  
or to scroll to the feature to be changed. Press ENTER.  
or to scroll to the desired settings.  
4. Press ENTER to save your selection. The telephone plays a confirmation  
tone and returns to the previous menu. Press /REPEAT to go back to the  
previous menu. To exit without making changes, press CANCEL.  
-oR-  
Press and hold CANCEL to return to idle mode.  
NOTE: If no key is pressed within 30 seconds, the telephone automatically returns to  
idle mode.  
Menu structure  
Ringer volume  
Ringers  
Ringer melody  
LCD language  
LCD backlight  
Set date/time  
Key tone  
Scroll rate  
Directory  
Call log  
Primary line  
Auto line sel  
Auto speaker  
Preferred mode  
Set area code  
Repeat calls  
Dial mode  
Speed dial  
Phone settings  
Call settings  
Answering sys  
Voicemail  
Choose annc  
Annc A  
Play messages  
Announcement  
Delete all old  
Record memo  
Answer ON/OFF  
Ans sys setup  
Annc B  
Set annc A time  
Set annc B time  
Mailbox 1  
Mailbox 2  
Call screening  
# of rings  
Msg length  
Clr voicemail  
Remote code  
Priority code  
Msg alert tone  
L1 covm ON/OFF  
L2 covm ON/OFF  
14  
Menu setup  
Telephone settings  
Ringer volume  
You can set the ringer volume level (1-6) or turn the ringer off. When the  
ringer is off, Ringer muted appears on the screen.  
PHONE SETTINGS  
Ringers  
LCD language  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Phone settings. Press ENTER.  
LCD backlight  
3. Press or to scroll to Ringers. Press ENTER.  
4. Press or to scroll to Ringer volume. Press ENTER.  
RINGERS  
5. Press or to select the desired line (Line 1,  
Ringer volume  
Line 2 or Lines 1 & 2). Press ENTER.  
Ringer melody  
+
-
6. Press , , voL or voL to adjust the ringer volume  
for the selected line.  
RINGER VOLUME  
Line 1  
Line 2  
7. Press ENTER to save your setting. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
Lines 1 & 2  
NOTES:  
+
-
Pressing voL or voL when the telephone is idle adjusts the ringer volume for both lines.  
If the ringer for either or both lines is muted, for the corresponding line or both lines  
flashes on the screen when the telephone is idle or there is an incoming call.  
Ringer melody  
Use this feature to choose one of the 10 ringer melodies for incoming calls.  
You can choose different ringer melodies for each line or the same ringer  
melody for both lines.  
RINGERS  
Ringer volume  
Ringer melody  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Phone settings. Press ENTER.  
3. Press or to scroll to Ringers. Press ENTER.  
4. Press or to scroll to Ringer melody. Press ENTER.  
RINGER MELODy  
Line 1  
Line 2  
5. Press or to select the desired line (Line 1, Line 2  
or Lines 1 & 2). Press ENTER.  
Lines 1 & 2  
6. Press or to select the desired ringer melody.  
The telephone plays each ringer melody as you scroll  
through the choices.  
RINGER MELODy  
Ringer 1  
Ringer 2  
Ringer 3  
7. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
NOTE: If you turn off the ringer volume, you do not hear ringer melody samples.  
15  
Menu setup  
Telephone settings  
LCD language  
Use this feature to change the display language that is used in all menus and  
screens. This telephone is set to use English for display by default.  
1. When the telephone is idle, press MENu.  
PHONE SETTINGS  
Ringers  
2. Press or to scroll to Phone settings. Press ENTER.  
LCD language  
LCD backlight  
3. Press or to scroll to LCD language. Press ENTER.  
4. Press or to select English, français or Español.  
5. Press ENTER to save your selection. The telephone  
LCD language  
English  
plays a confirmation tone and returns to the  
previous menu.  
Francais  
Espanol  
LCD backlight  
Use this feature to turn the LCD backlight on or off.  
PHONE SETTINGS  
1. When the telephone is idle, press MENu.  
Ringers  
2. Press or to scroll to Phone settings.  
LCD language  
LCD backlight  
Press ENTER.  
3. Press or to scroll to LCD backlight. Press ENTER.  
LCD backlight  
On  
4. Press or to select on or off.  
5. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
Off  
Date and time  
The telephone plays the date and time that a message was received by the  
answering system. If you subscribe to a caller ID service provided by your  
telephone service provider, the date, month and time are set automatically  
with each incoming call. The year must be set so that the day of the week can  
be calculated from the caller ID information. Before using the answering  
system, set the date and time as follows.  
1. When the telephone is idle, press MENu.  
PHONE SETTINGS  
LCD language  
2. Press or to scroll to Phone settings. Press ENTER.  
LCD backlight  
Set date/time  
3. Press  
or to scroll to Set date/time.  
Press ENTER to set the date.  
4. Use the dialing keys to enter the date. To enter a  
number that is less than 10, enter a 0 before the  
digit. Press /REPEAT or /SKIP to move the cursor  
to the left or right.  
SET DaTE  
__/__/__  
MM/DD/yy  
-oR-  
Press or to scroll to the desired digit. Press ENTER to move on to set the  
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.  
16  
Menu setup  
Telephone settings  
5. Press ENTER to move to the time setting.  
6. Use the dialing keys to enter the time. To enter a  
number that is less than 10, you have to enter a 0  
before the digit. Press /REPEAT or /SKIP to move  
the cursor to the left or right.  
SET TIME  
__:__ __  
-oR-  
Press or to scroll to the desired digit. Press ENTER to move on to set the  
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.  
7. Press  
or to select AM or PM.  
8. Press ENTER to save the setting. The telephone plays a confirmation tone  
and returns to the previous menu.  
NOTE: The telephone plays an error tone if the date and time you entered is invalid.  
Key tone  
Use this feature to turn the key tone on or off. The telephone is set to beep  
with every key press by default.  
PHONE SETTINGS  
Set date/time  
Key tone  
Scroll rate  
1. When the telephone is idle, press MENu.  
2. Press  
or to scroll to Phone settings.  
Press ENTER.  
3. Press  
4. Press  
or to scroll to Key tone. Press ENTER.  
or to select on or off.  
KEy TONE  
On  
Off  
5. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
Scroll rate  
Use this feature to set the scroll rate when you press and hold  
scroll through entries in the directory or call history.  
or to  
1. When the telephone is idle, press MENu.  
PHONE SETTINGS  
Set date/time  
Key tone  
2. Press  
or to scroll to Phone settings.  
Press ENTER.  
Scroll rate  
3. Press  
4. Press  
or to scroll to Scroll rate. Press ENTER.  
or to select Slow, Medium or fast.  
SCROLL RaTE  
Slow  
Medium  
Fast  
5. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
17  
Menu setup  
Call settings  
Set the primary line  
Use this feature to select the default telephone line to be used when you  
make calls. The primary line is set to Line 1 by default.  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
Primary line  
auto line sel  
auto speaker  
2. Press or to scroll to Call settings. Press ENTER.  
3. Press or to scroll to Primary line. Press ENTER.  
4. Press or to select Line 1 or Line 2.  
PRIMaRy LINE  
5. Press ENTER to save your selection. The telephone  
Line 1  
plays a confirmation tone and returns to the  
Line 2  
previous menu.  
Turn automatic line selection on or off  
When Auto line sel is turned on and both telephone lines are connected, the  
telephone automatically selects the first available line to use when making a  
call. The Auto line sel feature is set to on by default. To change the setting:  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
Primary line  
2. Press or to scroll to Call settings. Press ENTER.  
auto line sel  
auto speaker  
3. Press or to scroll to Auto line sel.  
Press ENTER.  
4. Press or to select on or off.  
aUTO LINE SEL  
5. Press ENTER to save your selection. The telephone  
On  
Off  
plays a confirmation tone and returns to the  
previous menu.  
NOTE: If only one line is connected and not set as the primary line, you will need to press  
the LINE button before making a call.  
Turn auto speaker on or off  
If you set Auto speaker to on, when you press a speed dial key with a  
stored number, the telephone automatically dials the number using the  
preferred mode you set (see Choose the preferred mode on page 19). The  
Auto speaker feature is set to off by default. To change the setting:  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
2. Press or to scroll to Call settings. Press ENTER.  
Primary line  
3. Press or to scroll to Auto speaker. Press ENTER.  
auto line sel  
auto speaker  
4. Press or to select on or off.  
5. Press ENTER to save your selection. The telephone  
aUTO SPEaKER  
On  
Off  
plays a confirmation tone and returns to the  
previous menu.  
18  
Menu setup  
Call settings  
Choose the preferred mode  
You can set the Preferred mode to speakerphone or headset. Your selection  
is used automatically when dialing a number from the directory, redial or  
call history without lifting the handset. Your selection is also used for speed  
dialing when auto speaker is set to on (see Turn auto speaker on or off on  
page 18). If a corded headset is not plugged in, the speakerphone is used  
automatically. The Preferred mode is set to Speakerphone by default.  
To change the setting:  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
auto line sel  
auto speaker  
Preferred mode  
2. Press or to scroll to Call settings. Press ENTER.  
3. Press or to scroll to Preferred mode.  
Press ENTER.  
4. Press or to select Speakerphone or headset.  
PREFERRED MODE  
Speakerphone  
Headset  
5. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
Set home and local area codes  
If you dial seven digits to make a local call (no area code required), enter  
your area code into the telephone as the home area code. When you receive  
a call from within your home area code, the caller ID history only displays the  
seven digits of the telephone number, and when you dial from the caller ID  
history, only seven digits are dialed.  
This feature makes it easy for you to place a call from the caller ID history. If  
you must dial 10 digits (area code + telephone number) to make a local call,  
do not program the home area code. Then, if you receive a call from within  
your area code, the screen displays the 10 digits of the telephone number,  
and when you dial from the caller ID history, all 10 digits will be dialed.  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
2. Press or to scroll to Call settings. Press ENTER.  
auto speaker  
Preferred mode  
3. Press or to scroll to Set area code. Press ENTER.  
Set area code  
4. Press or to scroll to home area code or  
Loc area code 1 - Loc area code 4. Press ENTER.  
SET aREa CODE  
Home area code  
5. Use the dialing keys to enter a three-digit area code.  
Loc area code 1  
• Press /REPEAT or /SKIP to scroll to the digit you  
Loc area code 2  
want to edit.  
• Press DELETE to backspace and delete a digit.  
Home area code  
___  
6. Press ENTER to save your setting. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
19  
Menu setup  
Call settings  
Choose how to store repeat calls in the call history  
Use this feature to choose how new calls from the same number are  
displayed in the call history. If you want to store only the last call of repeated  
calls, select Combined. If you want to store all incoming calls separately,  
select Separate. The default setting is Separate.  
CaLL SETTINGS  
Preferred mode  
Set area code  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Call settings. Press ENTER.  
Repeat calls  
3. Press or to scroll to Repeat calls. Press ENTER.  
4. Press or to select Combined or Separate.  
REPEaT CaLLS  
5. Press ENTER to save your selection. The telephone  
Combined  
plays a confirmation tone and returns to the  
Separate  
previous menu.  
Select tone or pulse dialing  
You can choose tone or pulse dialing in this menu. The default setting is Tone.  
Change this to Pulse (rotary) only if you do not have touch-tone dialing service.  
1. When the telephone is idle, press MENu.  
CaLL SETTINGS  
Set area code  
Repeat calls  
2. Press or to scroll to Call settings. Press ENTER.  
3. Press or to scroll to Dial mode. Press ENTER.  
Dial mode  
4. Press or to select Tone or Pulse.  
5. Press ENTER to save your selection. The telephone  
DIaL MODE  
Tone  
Pulse  
plays a confirmation tone and returns to the  
previous menu.  
20  
Menu setup  
Answering system settings  
The answering system setup for each telephone line is separate. The telephone  
generates voice prompts to guide you through your answering system setup.  
Answer on/off  
By default, the answering system is on and ready to record messages on  
each telephone line. When the answering system of the corresponding line  
is on, the corresponding /ANS oN/off indicator light is on. If you turn  
the answering system off, the answering system does not answer calls and  
record incoming messages.  
• Press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 to turn the  
corresponding answering system on or off. When the answering system is  
turned on, it announces, “Calls will be answered.” The /ANS oN/off LINE 1  
or /ANS oN/off LINE 2 indicator light turns on. When the answering  
system is turned off, it announces, “Calls will not be answered.” The  
/ANS oN/off LINE 1 or /ANS oN/off LINE 2 indicator light turns off.  
You can also turn the telephone answering system on  
or off in the menu by following the steps below:  
Speed dial  
Phone settings  
Call settings  
1. When the telephone is idle, press MENu.  
answering sys  
2. Press or to scroll to Answering sys. Press ENTER.  
3. Press or to scroll to Mailbox 1 or Mailbox 2.  
aNSwERING SyS  
Mailbox 1  
Mailbox 2  
Press ENTER.  
4. Press or to scroll to Answer oN/off.  
Press ENTER.  
5. Press or to scroll to on or off.  
1
MaILbOx 1  
Delete all old  
Record memo  
6. Press ENTER to save the setting. The telephone plays  
a confirmation tone and returns to the previous menu.  
answer ON/OFF  
NOTES:  
If the recording memory is full, the telephone announces, “Calls will not be answered.  
Memory is full,” when you press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 and  
the answering system cannot be turned on.  
If the answering system is off and you press ENTER to save the settings in Ans sys setup  
and Choose Annc menus, the answering system will be automatically turned on.  
Announcement selection  
If you select Annc A only, announcement A plays when calls are answered by  
the answering system. If you select Annc B only, announcement B plays when  
calls are answered by the answering system. If you select A & B schedule, you  
must select the different time intervals for when announcements A and B play. By  
default, announcement A plays between 8:00am and 4:59pm, and announcement  
B plays between 5:00pm and 7:59am. The announcement is set to Annc A only  
by default. To change the setting, follow the steps on the next page.  
21  
Menu setup  
Answering system settings  
1. When the telephone is idle, press MENu.  
1
MaILbOx 1  
2. Press or to scroll to Answering sys. Press ENTER.  
Play messages  
announcement  
Delete all old  
3. Press  
or to scroll to Mailbox 1 or Mailbox 2.  
Press ENTER.  
4. Press  
or to scroll to Announcement.  
1
aNNOUNCEMENT M1  
Press ENTER.  
Choose annc  
5. Press or to scroll to Choose annc. Press ENTER.  
annc  
a
b
annc  
6. Press or to scroll to Annc A only, Annc B only  
or A & B schedule.  
1
CHOOSE aNNC  
annc a only  
annc b only  
7. Press ENTER to save the setting. The telephone plays  
a confirmation tone and returns to the previous menu.  
a & b schedule  
Announcement A and B  
The default greeting for announcements A and B is “Hello, please leave a  
message after the tone.” The telephone is preset to answer with the default  
announcement A. You can use this default announcement or replace it with  
your own.  
1
To play the current announcement A or B:  
aNNOUNCEMENT M1  
1. Follow steps 1-4 in Announcement selection  
Choose annc  
above.  
annc  
annc  
a
b
2. Press or to scroll to Annc A or Annc B.  
Press ENTER.  
1
annc  
Play  
Record  
Delete  
a
3. Press or to scroll to Play. Press ENTER to play  
the announcement.  
To record a new announcement A or B:  
1. Follow steps 1-4 in Announcement selection above.  
2. Press or to scroll to Annc A or Annc B.  
1
1
annc  
Play  
Record  
Delete  
a
Press ENTER.  
3. Press or to scroll to Record.  
4. Press ENTER. The telephone announces, “Record  
after the tone. Press STOP when you are done.”  
After the tone, speak towards the microphone of  
the telephone base to record an announcement up  
to 90 seconds. Announcements shorter than two  
seconds cannot be recorded. If the memory is full,  
the system announces, “Memory is full.” You must  
delete some messages before recording.  
Recording  
announcement...  
1
announcement  
5. Press  
/PLAY/SToP of the corresponding line  
playback  
when finished. The answering system automatically  
plays back the newly recorded announcement.  
22  
Menu setup  
Answering system settings  
To delete announcement A or B:  
1
annc  
Play  
Record  
Delete  
a
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Answering sys. Press ENTER.  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
select the desired line. Press ENTER.  
4. Press or to scroll to Announcement.  
Press ENTER.  
5. Press or to scroll to Annc A or Annc B.  
Press ENTER.  
6. Press or to scroll to Delete. Press ENTER. The telephone plays a  
confirmation tone and returns to the previous menu.  
When your announcement is deleted, calls are answered with the default  
announcement.  
Announcement A and B time settings  
These settings allow you to set different time intervals for when to play your  
two different announcements (see Announcement selection on page 21).  
The default start times for announcements A and B are 8:00am and 5:00pm,  
respectively. To change the settings:  
1
1. When the telephone is idle, press MENu.  
aNNOUNCEMENT M1  
annc  
Set annc a time  
Set annc b time  
b
2. Press  
or  
to scroll to Answering sys.  
Press ENTER.  
3. Press  
or  
to scroll to Mailbox 1 or Mailbox 2.  
to scroll to Announcement.  
to scroll to Set annc A time or  
1
Press ENTER.  
aNNC  
a
bEGINS  
4. Press  
or  
08:00 aM  
HH:MM aM/PM  
Press ENTER.  
5. Press  
or  
Set annc B time. Press ENTER.  
1
aNNC  
b
bEGINS  
6. Use the dialing keys to enter the time. To enter a  
number that is less than 10, you have to enter a 0  
before the digit. Press /REPEAT or /SKIP to move  
the cursor to the left or right.  
05:00 PM  
HH:MM aM/PM  
-oR-  
Press or to scroll to the desired digit. Press ENTER to move on to set the  
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.  
7. Press  
or to select AM or PM.  
8. Press ENTER to save your selection. The telephone plays a confirmation  
tone and returns to the previous menu.  
23  
Menu setup  
Answering system settings  
Call screening  
Use this feature to set whether incoming messages are played through the  
speaker while they are being recorded. Call screening is on by default.  
1. When the telephone is idle, press MENu.  
1
aNS SyS SETUP M1  
2. Press or to scroll to Answering sys. Press ENTER.  
Call screening  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
# of rings  
select the desired line. Press ENTER.  
Msg length  
4. Press or to scroll to Ans sys setup. Press ENTER.  
1
5. Press or to scroll to Call screening. Press ENTER.  
CaLL SCREENING  
On  
Off  
6. Press or to select on or off.  
7. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
Number of rings  
Use this feature to set how many times the telephone rings before the  
answering system picks up the call. You can select two, four, six or toll saver,  
which is explained below. The number of rings is four by default.  
1. When the telephone is idle, press MENu.  
1
aNS SyS SETUP M1  
2. Press or to scroll to Answering sys. Press ENTER.  
Call screening  
# of rings  
Msg length  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
select the desired line. Press ENTER.  
4. Press or to scroll to Ans sys setup. Press ENTER.  
1
# OF RINGS  
2
4
5. Press or to scroll to # of rings. Press ENTER.  
6. Press or to select 2, 4, 6 or Toll saver.  
6
• Toll saver - the answering system answers a call  
after two rings if you have new messages, and  
after four rings when there are no new messages. This feature allows  
you to check for new messages and avoid paying long distance charges  
when calling from out of your local area.  
7. Press ENTER to save your selection. The telephone plays a confirmation  
tone and returns to the previous menu.  
24  
Menu setup  
Answering system settings  
Incoming message length  
Use this feature to set the recording time allowed for incoming messages.  
The message length is one minute by default.  
1
aNS SyS SETUP M1  
Call screening  
# of rings  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Answering sys. Press ENTER.  
Msg length  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
select the desired line. Press ENTER.  
1
4. Press or to scroll to Ans sys setup. Press ENTER.  
MSG LENGTH  
1 min  
2 min  
5. Press or to scroll to Msg length. Press ENTER.  
6. Press or to select 1 min, 2 min or 4 min.  
4 min  
7. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the previous menu.  
Remote code  
If you want to remotely access your mailbox from any touch-tone telephone,  
set the remote code to on and enter a three-digit (000-999) remote code. If  
you do not use this feature, set the remote code to off. The default remote  
access code is 500. To change the settings:  
1. When the telephone is idle, press MENu.  
1
2. Press or to scroll to Answering sys. Press ENTER.  
aNS SyS SETUP M1  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
# of rings  
select a desired mailbox. Press ENTER.  
Msg length  
Remote code  
4. Press or to scroll to Ans sys setup. Press ENTER.  
5. Press or to scroll to Remote code. Press ENTER.  
1
REMOTE CODE  
On  
6. Press or to select on or off.  
Off  
If you select on:  
a. Press ENTER.  
1
b. Press the dialing keys (0-9) to enter a three-  
REMOTE CODE  
digit code. Press /REPEAT or /SKIP to move  
50_  
the cursor to the left or right. Press DELETE to  
backspace and erase a digit.  
c. Press ENTER to save the digits.  
-oR-  
If you select off, press ENTER to save the setting.  
The telephone plays a confirmation tone and returns to the previous menu.  
NOTE: The remote code must be different from the priority code.  
25  
Menu setup  
Answering system settings  
Priority code  
Priority calling allows a caller to enter a code during the outgoing  
announcement that plays a special tone so that you know who is calling.  
To enable a priority call, set the priority code to on and enter a three-digit  
priority code (000-999). If you do not use this feature, set the priority code  
to off. The default priority code is 999. To change the settings:  
1. When the telephone is idle, press MENu.  
1
aNS SyS SETUP M1  
2. Press or to scroll to Answering sys. Press ENTER.  
Msg length  
Remote code  
Priority code  
3. Press  
or to scroll to Mailbox 1 or Mailbox 2 to  
select the desired line. Press ENTER.  
4. Press or to scroll to Ans sys setup. Press ENTER.  
5. Press or to scroll to Priority code. Press ENTER.  
1
PRIORITy CODE  
On  
Off  
6. Press  
or to select on or off.  
If you select on, do the following:  
1
a. Press ENTER.  
PRIORITy CODE  
b. Press the dialing keys (0-9) to enter a three-  
digit code. Press /REPEAT or /SKIP to move  
the cursor to the left or right. Press DELETE to  
backspace and erase a digit.  
99_  
c. Press ENTER to save the digits.  
-oR-  
If you select off, press ENTER to save your selection.  
The telephone plays a confirmation tone and returns to the previous menu.  
Message alert tone  
If you turn this feature on, the telephone beeps every 10 seconds when there  
are new messages. The tone stops when all new messages have been played.  
1. When the telephone is idle, press MENu.  
1
2. Press or to scroll to Answering sys. Press ENTER.  
aNS SyS STEUP M1  
Remote code  
Priority code  
Msg alert tone  
3. Press or to scroll to Mailbox 1 or Mailbox 2 to  
select a desired mailbox. Press ENTER.  
4. Press or to scroll to Ans sys setup. Press ENTER.  
1
5. Press or to scroll to Msg alert tone. Press ENTER.  
MSG aLERT TONE  
On  
Off  
6. Press or to select on or off.  
7. Press ENTER to save your selection. The telephone plays  
a confirmation tone and returns to the previous menu.  
NOTE: The answering system must be turned on for the message alert tone to function.  
26  
Menu setup  
Voicemail indicator settings  
voicemail indicator  
If you subscribe to voicemail service offered by your telephone service provider,  
this feature provides a visual indication when you have  
new voicemail messages on either line. voicemail  
displays and the corresponding line blinks on the  
L2:12 Missed  
screen to indicate there are new voicemail messages  
on that line.  
Voicemail:L1 L2  
8:00am  
1/11  
NOTE: This feature does not indicate new answering system message recorded on your  
telephone answering system. For more information about the difference between the  
answering system and voicemail, see page 52.  
Clear voicemail indication  
After you have listened to all new voicemail messages, the indicators turn off  
automatically.  
Use the clear voicemail feature when the telephone indicates that there is  
new voicemail when there is none (for example, when you have accessed  
your voicemail while away from home). The clear voicemail feature only turns  
off the indicators; it does not delete your voicemail messages. As long as you  
have new voicemail messages, your telephone service provider continues to  
send the signal that turns on the indicator.  
Phone settings  
To manually turn off the indicator, follow the steps below.  
Call settings  
1. When the telephone is idle, press MENu.  
answering sys  
2. Press  
or to scroll to voicemail.  
Voicemail  
Press ENTER.  
VOICEMaIL  
3. Press  
or to scroll to Clr voicemail.  
Clr voicemail  
L1 covm ON/OFF  
L2 covm ON/OFF  
Press ENTER.  
4. Press  
or to select Line 1, Line 2 or Lines 1 & 2.  
5. Press ENTER to save your selection. The screen  
displays vM indicator cleared and then returns to the  
previous menu.  
CLEaR VOICEMaIL  
Line 1  
Line 2  
Lines 1 & 2  
27  
Menu setup  
Voicemail indicator settings  
Turn CovM (central office voicemail) on or off  
If you subscribe to voicemail service with your telephone service provider,  
turn on the CovM feature for that telephone line. If you do not subscribe to  
voicemail service or want to disable the indicator, turn off the CovM feature.  
1. When the telephone is idle, press MENu.  
Phone settings  
2. Press  
or to scroll to voicemail.  
Call settings  
answering sys  
Voicemail  
Press ENTER.  
3. Press  
4. Press  
or to select L1 covm oN/off or  
L2 covm oN/off. Press ENTER.  
VOICEMaIL  
or to scroll to on or off.  
Clr voicemail  
L1 covm ON/OFF  
L2 covm ON/OFF  
5. Press ENTER to save your selection. The telephone  
plays a confirmation tone and returns to the  
previous menu.  
L1 COVM ON/OFF  
On  
Off  
28  
Telephone operation  
Basic operation  
The telephone is set to use line 1 by default for making calls. To change the  
primary line, see Set the primary line on page 18. When you answer a call,  
the telephone automatically selects the ringing line.  
Making, answering or ending a call  
Elapsed time  
To make a call with the speakerphone:  
1. Press SPEAKER  
to use the primary line.  
Line 1  
8:00am  
0:00:08  
-oR-  
To override automatic line selection, press  
SPEAKER , then press LINE 1 or LINE 2.  
888-722-7702  
1/11  
-oR-  
If you choose Speakerphone in Choose the  
preferred mode (see page 19), press LINE 1 or  
LINE 2 directly to activate the speakerphone.  
2. Wait for a dial tone, then dial the telephone  
number. The screen displays the elapsed time  
as you talk (in hours, minutes and seconds).  
LINE buttons  
3. Press SPEAKER  
to hang up.  
To make a call with the handset:  
1. Lift the handset to use the primary line.  
-oR-  
Lift the handset, then press LINE 1 or LINE 2 to override automatic line  
selection.  
2. Wait for a dial tone, then dial the number.  
3. Place the handset on the telephone base to hang up.  
To make a call with the corded headset:  
Make sure the corded headset is connected to the telephone base (see page 13).  
1. Press hEADSET on the telephone base to use the primary line.  
-oR-  
Press hEADSET, then press LINE 1 or LINE 2 to override automatic line  
selection.  
-oR-  
If you choose headset in Choose the preferred mode (see page 19),  
press LINE 1 or LINE 2 directly to activate the headset.  
2. Wait for a dial tone, then dial the number.  
3. Press hEADSET to hang up.  
To answer a call:  
• Lift the handset, then press SPEAKER  
or hEADSET.  
29  
Telephone operation  
Basic operation  
-oR-  
Press the LINE button of the ringing line to answer the call with the  
preferred mode (see Choose the preferred mode on page 19).  
on hook dialing (predialing)  
1. Press the dialing keys to enter a telephone number. Press DELETE to make  
corrections when entering the telephone number.  
2. Lift the handset or press SPEAKER  
or hEADSET.  
-oR-  
To dial the number using your preferred mode (see Choose the preferred  
mode on page 19):  
• Press DISP DIAL.  
• Press LINE 1 or LINE 2 to override automatic line selection.  
Clearspeak™ dial-in-base speakerphone  
During a call, press SPEAKER , then hang up the handset. This allows you to use  
the telephone hands free and lets more people participate in the conversation.  
Switching between the handset, headset and speakerphone  
To switch from the handset to speakerphone:  
While you are on a call using the handset, press SPEAKER , then hang up  
the handset.  
To switch from the handset to headset:  
While you are on a call using the handset, press hEADSET (make sure a  
headset is firmly plugged in), then hang up the handset.  
To switch from the speakerphone to handset:  
While you are on a call using the speakerphone, lift the handset.  
To switch from the speakerphone to headset:  
While you are on a call using the speakerphone, press hEADSET (make sure  
a headset is firmly plugged in).  
To switch from the headset to speakerphone:  
While you are on a call using the headset, press SPEAKER  
.
To switch from the headset to handset:  
While you are on a call using the headset, lift the handset.  
Temporary ringer silencing  
When the telephone is ringing, press MuTE to temporarily silence the ringing  
line. Ringer muted and for that line display on the screen. This turns off the  
ringer without disconnecting the call. The next incoming call rings normally.  
Clearspeak™ is a trademark of Advanced American Telephones.  
30  
Telephone operation  
Basic operation  
Redial  
The last five telephone numbers dialed (up to 32 digits) are stored in the  
redial memory.  
To dial one of the five most recently dialed numbers:  
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list  
and display the most recently called numbers.  
2. Press  
or to scroll to the desired number.  
3. Lift the handset or press SPEAKER  
or  
hEADSET.  
-oR-  
To dial the number using your preferred mode  
(see Choose the preferred mode on page 19):  
(AuTo) REDIAL  
• Press ENTER or DISP DIAL.  
• Press LINE 1 or LINE 2 to override automatic line selection.  
To dial the last number dialed:  
1. Lift the handset or press SPEAKER  
or hEADSET.  
-oR-  
Press LINE 1 or LINE 2 to override automatic line selection.  
2. Press (AuTo) REDIAL to dial the last number dialed.  
To copy a redial entry (up to 24 digits) into the speed dial memory:  
1. When the telephone is idle, press (AuTo) REDIAL  
REDIaL #.  
to enter the redial list and display the most recently  
called numbers.  
888-722-7702  
Copy to SpDial  
2. Press  
or to scroll to the desired number.  
3. Press /REPEAT or /SKIP to select Copy to SpDial.  
4. Press ENTER. The telephone displays Press speed  
Press speed  
dial key  
dial key.  
5. Press a speed dial key, or LowER then a speed dial  
key. The entry is saved into the location.  
NOTES:  
If the redial entry you saved into the speed dial memory is over 24 digits, the screen shows  
only 24 digits are allowed.  
If the number you dialed is over 32 digits, only the previous 32 digits are saved in the redial.  
31  
Telephone operation  
Basic operation  
To delete a redial entry:  
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list  
and display the most recently called numbers.  
2. Press  
or to scroll to the desired number.  
3. Press DELETE to delete the displayed entry.  
REDIaL #.  
-oR-  
Press /REPEAT or /SKIP to scroll to Delete. Press  
ENTER. The entry is deleted. Once an entry is  
deleted, it cannot be retrieved.  
888-722-7702  
Delete  
NOTE: If there is no number stored in the redial when you press (AuTo) REDIAL, there is an  
error tone.  
Auto redial  
The telephone can automatically redial a number up to 10 times, or until you  
cancel auto redial. If the number dialed is busy, the telephone will disconnect  
and redial the number after 30 seconds.  
To auto redial a number on the redial list:  
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list  
and display the most recently called numbers.  
REDIaL #.  
2. Press  
or to scroll to the desired number.  
3. Press /REPEAT or /SKIP to scroll to Auto redial.  
888-722-7702  
auto redial  
4. Press ENTER. The telephone automatically dials the  
number. The (AuTo) REDIAL indicator light flashes,  
and the SPEAKER  
or hEADSET indicator light also flashes according to  
the preferred mode setting (see Choose the preferred mode on page 19).  
5. When the other party answers the call, lift the handset or press SPEAKER  
or hEADSET to speak with the other party.  
To cancel auto redial at any time:  
• Press (AuTo) REDIAL.  
-oR-  
Lift the handset.  
-oR-  
Press SPEAKER  
or hEADSET.  
-oR-  
Press any dialing keys.  
32  
Telephone operation  
Options while on calls  
volume control  
+
When you are on a call, press voL to increase the handset, speakerphone  
-
or headset listening volume. Press voL to decrease the listening volume.  
There are two beeps when you reach the minimum or maximum level.  
flash/call waiting  
If you subscribe to call waiting service with your telephone service provider  
(see About caller ID on page 45), you hear a beep if someone calls while  
you are already on a call.  
• Press fLASh to put your current call on hold and take the new call.  
• Press fLASh at any time to switch back and forth between calls.  
Mute  
Use this feature during a telephone conversation to silence the microphone.  
You can hear the other party, but the other party cannot hear you.  
To mute a call:  
• During a call, press MuTE. When mute is on,  
the MuTE light turns on and the screen displays  
Microphone off.  
To take a call off mute:  
• Press MuTE again and resume speaking. The screen  
displays Microphone oN.  
MuTE  
NOTE: Switching between the handset, headset and speakerphone, changing lines, putting  
a call on hold or starting a conference call cancels the mute function.  
hold  
Use this feature to hold one or both lines.  
hoLD  
To put a call on hold:  
• While on a call, press hoLD. The LINE indicator for  
that line flashes slowly to indicate the line is on hold.  
If you are using the speakerphone, the speakerphone  
turns off automatically when you press hoLD.  
To release hold and return to the call:  
• Press the LINE button for the call to continue the call using the preferred mode.  
-oR-  
Press hoLD to return to the call. The LINE indicator for the call remains  
on steadily when you release hold.  
33  
Telephone operation  
Options while on calls  
Temporary tone dialing  
If you have dial pulse (rotary) dialing service only, use this feature to  
temporarily switch from dial pulse to touch-tone dialing during a call.  
1. During a call, press  
.
2. Use the dialing keys to enter the number you wish to dial. The telephone  
sends touch-tone signals. The telephone automatically returns to pulse dial  
mode after you end the call.  
Switching between lines  
Use this feature to switch between lines during a call.  
1. While on a call, press hoLD to put the call on hold. Then press the LINE  
button not in use to establish a new call or answer an incoming call on  
the other line.  
2. To return to the first call, press hoLD to put the second call on hold. Then  
press the original LINE button.  
Conference calls  
Use this feature to set up a three-party call by using two lines at the same time.  
CoNf  
To make a three-way conference call:  
1. Make or answer a call.  
2. Press hoLD to put the call on hold. Press the other  
LINE button to establish a new call or answer an  
incoming call.  
3. Press CoNf to begin a three-party conference call.  
The screen displays Lines 1 and 2 in conference.  
If one caller hangs up during a conference call, a tone  
will play. Press the LINE button of the remaining call to  
Lines 1 and 2  
in conference  
disconnect the other line and stop the tone.  
To place a conference call on hold:  
1. While on a conference call, press hoLD to hold  
both lines.  
L1:ON HOLD  
L2:ON HOLD  
2. Press CoNf to release hold and continue the  
conference call.  
8:00am  
1/11  
To talk privately with one caller:  
1. Press hoLD to hold both lines. Press the desired LINE button for the caller  
you want to speak with.  
2. Press CoNf to continue the conference call.  
34  
Telephone operation  
Options while on calls  
To drop one line:  
• Press the LINE button for the caller you want to speak End Line 1  
End Line 2  
End Conference  
with. The other call is disconnected automatically.  
-oR-  
Directory  
1. Press MENu.  
2. Press  
or to scroll to End Line 1 or End Line 2.  
3. Press ENTER to end the selected line.  
To end a conference call:  
• Place the handset on the telephone base to hang  
End Line 1  
End Line 2  
End Conference  
Directory  
up or press SPEAKER  
-oR-  
1. Press MENu.  
2. Press or  
or hEADSET.  
to scroll to End Conference.  
3. Press ENTER to end the conference call.  
Two-way recording  
Use this feature to record two-way telephone conversations during a call. The  
recording is treated the same as memos and is marked as a new message in  
the mailbox. The maximum recording time is 12 minutes. The  
indicator flashes for recordings that have not been reviewed.  
/PLAY/SToP  
To record a call:  
1. While on a call, press MENu.  
Directory  
2. Press  
or to scroll to Record. Press ENTER.  
Call log  
Redial last #  
Record  
3. The recording starts. The timer starts counting while  
recording. The other party hears a short beep once  
per minute during the recording.  
RECORDING  
00:15  
Enter to Stop  
4. To stop recording and continue the call, press  
ENTER. The system saves the conversation into the  
mailbox of the line you are using.  
-oR-  
The recording ends when you disconnect the call.  
To play the recording:  
• Play telephone conversation recordings the same as you play messages  
(see Message playback on page 54).  
NOTE: To ensure compliance with state and federal regulations regarding the recording of  
a telephone call, you should inform the other party that you are recording the call before  
you begin.  
35  
Telephone operation  
Options while on calls  
Chain dialing  
Use this feature to initiate a dialing sequence from numbers stored in the  
directory, speed dial memory, call history or redial while you are on a call.  
Chain dialing can be useful if you wish to dial other numbers (such as bank  
account numbers or access codes) during a call.  
To access a number (up to 32 digits) from the directory while on a call:  
1. Press DIR.  
Christine Smith  
-oR-  
888-722-7702  
Press MENu, then press  
or to scroll to  
Directory. Press ENTER.  
Dial  
2. Press  
or to scroll or press the dialing keys to  
find the desired entry (see Searching by name on page 43).  
3. Press ENTER to dial the displayed number.  
To access a number (up to 24 digits) from the speed  
dial memory while on a call:  
Line 1  
0:00:50  
• Press the speed dial key.  
888-722-7702  
8:00am 1/11  
-oR-  
Press LowER, then press the speed dial key.  
The number is dialed automatically.  
To access a number (up to 24 digits) from the call history while on a call:  
1. Press CID.  
Christine Smith  
-oR-  
888-722-7702  
Press MENu, then press  
or to scroll to Call log.  
8:00am  
1/11  
Press ENTER.  
Dial  
2. Press /REPEAT or /SKIP to scroll to Line 1, Line 2  
or Both to review the call history entries on one or both lines.  
Press ENTER.  
3. Press or to scroll to the desired number. Press ENTER to dial the  
displayed number.  
To access the last number dialed (up to 32 digits) while on a call:  
• Press (AuTo) REDIAL. The number is dialed automatically.  
-oR-  
Press MENu. Press  
or to scroll to Redial last #. Then press ENTER  
twice to dial the number.  
36  
Speed dial  
Speed dial memory overview  
This telephone has 18 speed dial locations for storing telephone numbers.  
You can store up to 24 digits in each location.  
The first nine locations can be accessed by using only the speed dial keys. To  
access the remaining nine locations, press LowER and then the speed dial  
key for the desired location.  
You may wish to write the names or telephone numbers of speed dial entries  
on the directory card, using the white spaces for the first nine speed dial  
locations and the gray spaces for the lower nine speed dial locations (see  
Directory card on page 13).  
If you need to replace your directory card, see Directory card on page 13.  
Speed dial keys  
Nine speed dial  
locations 1-9 (white)  
Nine speed dial  
locations 10-18 (gray)  
LowER key  
37  
Speed dial  
Speed dial operation  
Storing a number in a speed dial location  
Use the following steps to store a telephone number in the desired speed dial  
memory location.  
Directory  
Call log  
1. When the telephone is idle, press MENu.  
2. Press  
3. Press  
or to scroll to Speed dial. Press ENTER.  
Speed dial  
Phone settings  
or to scroll to Program. Press ENTER.  
4. Use the dialing keys to enter the telephone number  
(up to 24 digits).  
SPEED DIaL  
Review  
• Press /REPEAT or /SKIP to move the cursor to  
Program  
the left or right.  
• Press DELETE to backspace and delete a digit.  
ENTER PHONE#  
& PRESS SpDial  
• Press PAuSE to insert a two-second dialing pause.  
P appears on the screen.  
888-722-7702_  
5. Press the desired speed dial key.  
-oR-  
Stored to  
Press LowER, then press the desired speed dial key.  
The telephone plays a confirmation tone and the  
screen displays Stored to speed dial #01 if you  
store the number in speed dial location 1.  
speed dial #01  
NOTE: If the speed dial memory location you selected is occupied, the new telephone  
number replaces the old one. Take caution not to replace entries you do not wish to delete.  
Reviewing a speed dial number  
If Auto speaker is turned on (see Turn auto speaker on or off on page 18):  
1. When the telephone is idle, press MENu.  
SPEED DIaL  
Review  
Program  
2. Press or to scroll to Speed dial. Press ENTER.  
3. Press or to scroll to Review. Press ENTER.  
4. Press or to scroll through the speed dial numbers.  
If Auto speaker is turned off (see Turn auto speaker  
on or off on page 18):  
• When the telephone is idle, press the desired speed  
SPEED DIaL#01  
888-722-7702  
dial key.  
Dial  
-oR-  
Press LowER, then press the desired speed dial key to review the number.  
NOTE: If you press the speed dial key when Auto speaker is turned on, the number is dialed  
automatically using the preferred mode (see Choose the preferred mode on page 19).  
38  
Speed dial  
Speed dial operation  
Editing a speed dial number  
Follow the steps below to edit a speed dial number.  
1. Follow the steps in Reviewing a speed dial number  
SPEED DIaL#01  
on page 38 to display a speed dial number.  
888-722-7702  
2. Press /REPEAT or /SKIP to scroll to Edit.  
Edit  
Press ENTER.  
3. Use the dialing keys to edit the telephone number.  
SPEED DIaL#01  
EDIT NUMbER  
• Press /REPEAT or /SKIP to move the cursor to  
888-722-7702_  
the left or right.  
• Press DELETE to backspace and delete a digit.  
• Press PAuSE to insert a two-second dialing  
Stored  
pause. P appears on the screen.  
4. Press ENTER to save the number. The screen  
displays Stored with a confirmation tone.  
Dialing a speed dial number  
If Auto speaker is turned on, numbers will be dialed using the preferred  
mode (see Choose the preferred mode on page 19). If the preferred mode  
is headset but no headset is connected, the number will be dialed using the  
speakerphone.  
• Press the desired speed dial key.  
Line 1  
0:00:10  
-oR-  
Press LowER, then press the desired speed dial  
key. The number is dialed automatically.  
888-722-7702  
1/11  
8:00am  
If Auto speaker is turned off, or if you want to use the  
handset or headset regardless of the Auto speaker programming:  
1. Lift the handset or press SPEAKER  
or hEADSET.  
-oR-  
Press LINE 1 or LINE 2 to override automatic line selection.  
2. Press the desired speed dial key.  
-oR-  
Press LowER, then press the desired speed dial key. The number is dialed  
automatically.  
39  
Speed dial  
Speed dial operation  
To dial the speed dial number while reviewing:  
SPEED DIaL#01  
1. Follow the steps in Reviewing a speed dial number  
888-722-7702  
on page 38 to display a speed dial number.  
2. Lift the handset or press SPEAKER  
or hEADSET.  
Dial  
-oR-  
To dial the number using your preferred mode (see Choose the preferred  
mode on page 19):  
• Press ENTER or DISP DIAL.  
• Press LINE 1 or LINE 2 to override automatic line selection.  
Deleting a speed dial number  
1. Follow the steps in Reviewing a speed dial number on page 38 to display  
a speed dial number.  
2. Press /REPEAT or /SKIP to scroll to Clear.  
3. Press ENTER. The speed dial number is deleted. The screen displays  
Cleared. Once a number is deleted, it cannot be retrieved.  
40  
Directory  
Directory overview  
Directory memory capacity  
The directory of this telephone can store up to 100 entries, with a maximum  
of 16 alphanumeric characters (including spaces) for names and 32 digits for  
telephone numbers. A convenient search feature can help you quickly find  
and dial numbers (see Searching by name on page 43).  
If you try to add a new contact and there are already 100 entries, the screen  
shows Directory is full. You cannot store a new number until you delete one.  
If you try to review the directory entries when there are none, the screen  
displays Directory empty.  
Character chart  
Use the dialing keys and the chart below to enter a name (up to 16  
characters). Each press of a particular key causes the characters to be  
displayed in the following order:  
Characters by number of key presses  
Dial Key  
1
1
A
D
2
#
B
E
3
4
,
5
-
6
.
7
&
c
f
8
9
1
2
3
C
F
2
3
a
d
b
e
4
5
6
7
8
9
0
G
J
H
K
I
4
5
6
S
8
Z
g
j
h
k
i
L
l
M
P
T
N
Q
U
X
O
R
V
Y
m
7
t
n
p
u
w
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
#
space  
NOTE: When entering a name in the directory, the first letter of each word is  
automatically capitalized.  
41  
Directory  
Directory operation  
Creating a directory entry  
Use the following steps to store a name and number in the directory.  
1. When the telephone is idle, press MENu.  
Directory  
2. Press  
3. Press  
or to scroll to Directory. Press ENTER.  
Call log  
Speed dial  
Phone settings  
or to scroll to Add contact. Press ENTER.  
4. To copy one of the last five numbers dialed, press  
(AuTo) REDIAL to enter the redial memory. Press  
or to scroll to the desired number. Press ENTER.  
DIRECTORy  
Review  
add contact  
-oR-  
Use the dialing keys to enter a number (up to 32  
digits).  
ENTER NUMbER  
• Press /REPEAT or /SKIP to move the cursor to  
the left or right.  
888-722-7702_  
• Press DELETE to backspace and delete a digit.  
• Press PAuSE to insert a two-second dialing pause.  
P appears on the screen.  
ENTER NaME  
5. Press ENTER to move on to enter the name. Use the  
dialing keys (see Character chart on page 41) to  
enter the name (up to 16 characters).  
Christine Smith_  
• Press /REPEAT or /SKIP to move the cursor to the left or right.  
• Press DELETE to backspace and delete characters.  
• Press # (pound key) to add a space.  
6. Press ENTER to save the entry. The screen displays Saved to Directory, then  
returns to the previous menu. To exit without making changes, press CANCEL.  
Reviewing directory entries  
Use the following steps to review directory entries.  
Directory  
Call log  
1. When the telephone is idle, press MENu.  
Speed dial  
Phone settings  
-oR-  
Press DIR to enter the directory and skip to step 4.  
2. Press  
3. Press  
or to scroll to Directory. Press ENTER.  
DIRECTORy  
Review  
add contact  
or to scroll to Review. Press ENTER.  
4. Press or to scroll through the directory entries.  
Press and hold or to scroll continuously.  
-oR-  
Christine Smith  
888-722-7702  
Press the dialing keys to search a number by  
name (see Searching by name on page 43).  
Dial  
5. Press and hold CANCEL to return to idle mode.  
42  
Directory  
Directory operation  
Searching by name  
Follow the steps below to search for directory entries by name.  
1. Follow the steps in Reviewing directory entries on page 42 to enter the  
directory.  
2. When in the directory, press the dialing keys (2-9) to start a name search. The  
directory shows the first name beginning with the first letter on the dialing  
key (if there is one).  
3. To see other names starting with the letters on the same dialing key, keep  
pressing the key. The names appear in alphabetical order.  
For example, if you have the names Jennifer, Jessie, Kevin and Linda in  
your directory:  
If you press 5 (JKL) once, you see Jennifer.  
If you press 5 (JKL) twice, you see Jessie.  
If you press 5 (JKL) three times, you see Kevin.  
If you press 5 (JKL) four times, you see Linda.  
If you press 5 (JKL) five times, you see Jennifer again.  
NOTE: If there is no name matching the first letter of the key you press, the directory  
shows a name matching the following letters of the key.  
Editing directory entries  
Follow the steps below to modify the directory entries.  
1. Display the desired entry in the directory (see Reviewing directory entries  
on page 42).  
2. Press /REPEAT or /SKIP to scroll to Edit. Press  
Christine Smith  
ENTER. Press the dialing keys to edit the number.  
888-722-7702  
• Press DELETE to backspace and delete a digit.  
Edit  
• Press /REPEAT or /SKIP to move the cursor to  
the left or right.  
EDIT NUMbER  
• Press PAuSE to insert a two-second dialing pause.  
P appears on the screen.  
888-722-7702_  
3. Press ENTER to move on to edit the name. Use the  
dialing keys to edit.  
EDIT NaME  
Christine Smith_  
• Press DELETE to backspace and delete a character.  
• Press /REPEAT or /SKIP to move the cursor to  
the left or right.  
• Press # (pound key) to add a space.  
4. Press ENTER to save the entry. The screen shows the revised entry.  
43  
Directory  
Directory operation  
Copying directory entries to speed dial memory  
To copy the directory entries (up to 24 digits) into the speed dial memory for  
easy dialing, follow the steps below.  
Christine Smith  
1. Display the desired entry in the directory  
888-722-7702  
(see Reviewing directory entries on page 42).  
Copy to SpDial  
2. Press /REPEAT or /SKIP to scroll to  
Copy to SpDial. Press ENTER.  
3. Press a desired speed dial key.  
Press speed  
dial key  
-oR-  
Press LowER, then a desired speed dial key.  
The telephone plays a confirmation tone and the  
screen displays Stored to speed dial #01 if you  
store the number in speed dial location 1.  
Stored to  
speed dial #01  
Dialing directory entries  
Follow the steps below to dial an entry from the directory.  
1. Display the desired entry in the directory (see Reviewing directory entries  
on page 42).  
2. Lift the handset or press SPEAKER  
or hEADSET.  
-oR-  
To dial the number using your preferred mode (see Choose the preferred  
mode on page 19):  
• Press ENTER or DISP DIAL.  
• Press LINE 1 or LINE 2 to override automatic line selection.  
Deleting directory entries  
Follow the steps below to delete an entry from the directory.  
1. Display the desired entry in the directory (see Reviewing directory entries  
on page 42).  
2. Press /REPEAT or /SKIP to scroll to Delete.  
Christine Smith  
888-722-7702  
Press ENTER to delete the number.  
-oR-  
Delete  
Press DELETE to delete the entry.  
The screen shows the next directory entry if any. You cannot retrieve an  
entry once you have deleted it.  
44  
Caller ID  
About caller ID  
This product supports caller ID services offered by most telephone service  
providers. Caller ID allows you to see the name, number, date and time of calls.  
The available caller ID information will appear after the first or second ring.  
Information about caller ID with call waiting  
Caller ID with call waiting lets you see the name and telephone number of  
the caller before answering the telephone, and while on another call.  
There are fees for caller ID services. In addition, this  
service might be called different names (such as caller  
ID with visual call waiting) by different telephone  
Christine Smith  
888-722-7702  
service providers and might not be available in all areas.  
8:00am  
1/11  
It might be necessary to change your telephone  
service to use this feature. Contact your telephone service provider if:  
• You have both caller ID and call waiting, but as separate services (you  
might need to combine these services).  
• You have only caller ID service, or only call waiting service.  
• You don’t subscribe to caller ID or call waiting services.  
This product can provide information only if both you and the caller are  
in areas offering caller ID service and if both telephone companies use  
compatible equipment. The time and date are from the telephone service  
provider along with the call information.  
Caller ID information might not be available for every incoming call. Callers  
may intentionally block their names and/or telephone numbers.  
NOTES:  
You can use this product with regular caller ID service, or you can use this product’s other  
features without subscribing to caller ID or combined caller ID with call waiting service.  
The format of telephone numbers displayed depends on the home and local area codes you  
set (see Set home and local area codes on page 19).  
45  
Caller ID  
About caller ID  
how caller ID history (call log) works  
The telephone stores caller ID information for the last 99 incoming calls.  
Entries are stored in reverse chronological order. The telephone deletes the  
oldest entry when the log is full to make room for new calls.  
If you answer a call before the information appears on the screen, it does not  
show in the caller ID history.  
Review the caller ID history to determine who called, return the call, or copy  
the caller’s name and number into your directory or speed dial memory.  
LX: XX Missed appears if there are new call history entries that have not  
been reviewed on that line (X is the line number and XX is the number of  
missed calls). Call log empty appears if there are no records in the call log.  
The time and date of the call and the caller’s name and telephone number  
are included in the display.  
Caller ID information appears on the screen as the telephone rings, or until  
the caller hangs up, or until the call ends.  
If you subscribe to caller ID service, the time and date are automatically reset  
with the incoming call. You can also set the time and date manually (see  
Date and time on page 16).  
Appears when the call is missed  
The line on which  
and has not been reviewed  
the call is received  
NEw  
Caller’s name  
Time of call  
Caller’s number  
Date of call  
Christine Smith  
888-722-7702  
8:00am  
1/11  
Dial  
NOTES:  
The caller ID information might not be available for every incoming call. Callers might  
intentionally block their names and/or telephone numbers (see Reasons for missing  
caller ID information on page 51).  
Each entry can have up to 24 digits for the telephone number and 16 characters for the  
name. If the telephone number has more than 16 digits but fewer than or equal to 24 digits,  
only the last 16 digits appear. If the telephone number has more than 24 digits, it is not  
saved or shown in the call history. If the name has more than 16 characters, only the first 16  
characters appear.  
46  
Caller ID  
Caller ID operation  
Memory match  
If the incoming telephone number matches the last seven digits of the  
telephone number in your directory, the name that  
appears on the screen matches the corresponding  
Chris  
name in your directory.  
888-722-7702  
8:00am 1/11  
For example, if Christine Smith calls, her name appears  
Dial  
as Chris if this is how you entered it into your directory.  
NOTE: The number you see on your caller ID is in the format from the telephone service  
provider. It usually delivers 10-digit telephone numbers (area code plus telephone  
number). The telephone system ignores the area code when searching for a match and  
displays the name of the corresponding number from the directory.  
Missed calls indicator  
All new or missed call history entries are counted as missed calls. Each  
time you review a call history entry with NEW, the number of missed calls  
decreases by one. When all the entries in the call log have been reviewed,  
the missed calls indicator will be removed from the display.  
Reviewing call history  
1. When the telephone is idle, press MENu.  
Directory  
Call log  
-oR-  
When the telephone is idle, press CID and skip to  
step 4.  
Speed dial  
Phone settings  
2. Press  
or to scroll to Call log. Press ENTER.  
CaLL LOG  
Review  
3. Press or to scroll to Review. Press ENTER.  
Del all calls  
4. Press /REPEAT or /SKIP to select Line 1, Line 2  
or Both to review the call history entries on the  
selected line or both lines. Press ENTER.  
Call log  
5. Press to display entries starting with the most  
recent call. Press or to scroll through the call  
history entries. Press and hold or to scroll  
continuously.  
L1:00 Missed  
L2:01 Missed  
Line 1  
6. Press and hold CANCEL to return to idle mode.  
Christine Smith  
888-722-7702  
8:00am  
1/11  
Dial  
NOTES:  
If there are no call history entries, the screen displays  
Call log empty.  
The telephone plays an error tone when you reach the end of the call history entries.  
47  
Caller ID  
Caller ID operation  
Dialing options  
Although the incoming call history entries have 10  
digits (the area code plus the seven-digit number), in  
some areas, you may need to dial only the seven  
digits, 1 plus the seven digits, or 1 plus the area code  
plus the seven digits.  
Christine Smith  
888-722-7702  
8:00am  
1/11  
Dial  
Press # (pound key)  
1-888-722-7702  
722-7702  
While reviewing the call history, press # (pound key)  
repeatedly to show different dialing options for local  
and long distance numbers before dialing or saving the  
telephone number in the directory.  
1-722-7702  
888-722-7702  
Dialing a call history entry  
1. When in the call history (see Reviewing call history on page 47), press  
or to scroll to the number you wish to call. Press # (pound key)  
repeatedly to select the desired dialing format.  
2. Lift the handset or press SPEAKER  
or hEADSET.  
-oR-  
To dial the number using your preferred mode (see Choose the preferred  
mode on page 19):  
• Press ENTER or DISP DIAL.  
• Press LINE 1 or LINE 2 to override automatic line selection.  
Deleting call history entries  
Delete a specific call history entry:  
1. When in the call history (see Reviewing call history on page 47), press  
or to scroll to the number you wish to delete.  
Christine Smith  
2. Press /REPEAT or /SKIP to scroll to Delete. Press  
888-722-7702  
ENTER to delete the entry from the call history.  
8:00am  
Delete  
1/11  
-oR-  
Press DELETE to delete the displayed number.  
CaLL LOG  
Review  
Delete all call history entries:  
1. When the telephone is idle, press MENu.  
Del all calls  
2. Press  
3. Press  
or to scroll to Call log. Press ENTER.  
or to scroll to Del all calls.  
CaLL LOG  
4. Press ENTER. The screen displays Confirm?  
Confirm?  
5. Press ENTER to confirm. The screen displays All deleted.  
Then it automatically returns to the previous menu.  
48  
Caller ID  
Caller ID operation  
Saving a call history entry to the directory  
1. When in the call history (see Reviewing call history on page 47), press  
or  
to scroll to the desired entry.  
2. Press /REPEAT or /SKIP to scroll to Copy to DIR.  
-oR-  
Christine Smith  
888-722-7702  
If you need to add or remove the area code or a 1  
at the beginning of the number, do the following:  
8:00am  
1/11  
Copy to DIR  
a. Press # (pound key) repeatedly to scroll through  
the various dialing formats (area code + seven-  
digit number, 1 + area code + seven-digit  
number, seven-digit number or 1 + seven-digit  
number).  
EDIT NUMbER  
888-722-7702  
b. Press /REPEAT or /SKIP to scroll to  
Copy to DIR.  
EDIT NaME  
3. Press ENTER. Use the dialing keys to edit the  
Christine Smith  
telephone number (up to 32 digits).  
• Press /REPEAT or /SKIP to move the cursor to  
the left or right.  
• Press DELETE to backspace and delete a digit.  
• Press PAuSE to insert a two-second dialing pause. P appears on the screen.  
4. Press ENTER to move on to edit the name. Use the dialing keys (see  
Character chart on page 41) to enter the name (up to 16 characters).  
• Press /REPEAT or /SKIP to move the cursor to the left or right.  
• Press DELETE to backspace and delete a character.  
• Press # (pound key) to add a space.  
5. Press ENTER to save the entry. The telephone plays a confirmation tone and  
displays the new directory number.  
49  
Caller ID  
Caller ID operation  
Saving a call history entry to a speed dial location  
1. When in the call history (see Reviewing call history on page 47), press  
or  
to scroll to the desired entry (up to 24 digits).  
2. Press /REPEAT or /SKIP to scroll to Copy to SpDial.  
-oR-  
Christine Smith  
888-722-7702  
If you need to add or remove the area code or a 1  
at the beginning of the number, do the following:  
8:00am  
1/11  
Copy to SpDial  
a. Press # (pound key) repeatedly to scroll through  
the various dialing formats (area code + seven-  
digit number, 1 + area code + seven-digit  
number, seven-digit number or 1 + seven-digit  
number).  
Press speed  
dial key  
b. Press /REPEAT or /SKIP to scroll to Copy to  
SpDial.  
Stored to  
speed dial#01  
3. Press ENTER. The screen displays Press speed dial  
key.  
4. Press a desired speed dial key.  
-oR-  
Press LowER then press a desired speed dial key to store the entry.  
The telephone plays a confirmation tone and the screen displays Stored to  
speed dial #01 if you store the number in speed dial location 1.  
NOTE: If the speed dial location you selected is occupied, the new telephone number  
replaces the old one. Take caution not to replace entries you do not wish to delete.  
50  
Caller ID  
Reasons for missing caller ID information  
Screen message  
Private name  
Reason  
The caller prefers not to show the name.  
The caller prefers not to show the telephone  
number.  
Private number  
The caller prefers not to show the name and  
telephone number.  
Private caller  
The telephone service provider cannot determine  
the caller’s name.  
Unknown name  
The telephone service provider cannot determine  
the caller’s telephone number.  
Unknown number  
The telephone service provider cannot determine  
the caller’s name and number.  
Unknown caller  
51  
Answering system  
Answering system and voicemail  
Your telephone has separate indicators for two different types of voice  
messages: those left on its built-in answering system and those left at  
your service provider’s voicemail (fees may apply). Your telephone’s built-in  
answering system messages and voicemail messages are separate. Each alerts  
you to new messages differently.  
If voicemail appears and L1 and/or L2 flashes on the display, your telephone  
service provider is indicating that it has new voicemail for you on line 1 and/or  
line 2. To listen to your voicemail, you typically dial an access number provided  
by your telephone service provider, followed by a security code or PIN.  
To listen to messages recorded on your digital answering system, press  
/PLAY/SToP LINE 1 or  
page 54).  
/PLAY/SToP LINE 2 on the telephone base (see  
Some service providers bundle or combine multiple services like voicemail  
and call waiting, so you may not be aware that you have voicemail. To check  
what services you have and how to access them, contact your telephone  
service provider.  
To use your voicemail service rather than your answering system, turn off  
your answering system. To use your answering system rather than your  
voicemail service, contact your telephone service provider to deactivate  
your voicemail service. You can also use your telephone answering system  
and voicemail together by setting your built-in answering system to answer  
before voicemail answers as described below.  
Set your answering system to answer calls at least two rings earlier than  
your voicemail is set to answer. For example, if your voicemail answers after  
six rings, set your answering system to answer after four rings. If you are  
on a call, or if the answering system is busy recording a message and you  
receive another call, the second caller can leave a voicemail message. Some  
voicemail providers may program the delay before answering calls in seconds  
instead of rings. In this case, allow six seconds per ring when determining the  
appropriate setting.  
To learn how to program your voicemail settings, contact your telephone  
service provider.  
52  
Answering system  
Answering system operation  
Message capacity  
The answering system of each line can record and store up to 99 messages.  
The recording time of each message depends on the message length you set  
(see Incoming message length on page 25). The total storage capacity of  
each line for the announcement, messages, memos or two-way recording is  
approximately 12 minutes. The actual recording time depends on individual  
message characteristics. Messages remain available for replay until you  
delete them.  
Answering system new message indication  
The  
/PLAY/SToP indicator flashes and  
shows on the screen when there  
are new messages, memos or conversation recordings in the mailboxes.  
When the new message alert tone is turned on (see Message alert tone on  
page 26), the telephone beeps every 10 seconds when there are unheard  
messages. Press any key to temporarily silence the message alert tone. The  
next incoming message beeps normally.  
Call screening  
If the answering system and call screening are on (see Call screening on  
page 24), you hear the announcement and the incoming message when  
-
+
receiving a call. While recording messages, press voL or voL to adjust  
the volume, press /PLAY/SToP of the corresponding line to temporarily  
silence the call screening, or press  
/PLAY/SToP of the corresponding line  
to continue listening the call screening.  
Call intercept  
When a caller is leaving a message on your answering system, you can stop  
recording and speak to the caller by pressing the LINE button for the call.  
Priority code  
You may want to give your priority code (see Priority code on page 26) to a  
caller so that you know who is calling. The caller should enter your priority code  
while the answering system is playing the announcement. The telephone then  
plays the priority call tone to alert you that a caller with high priority is calling.  
53  
Answering system  
Answering system operation  
Message playback  
If you have new messages on either line, the  
/PLAY/SToP indicator for that line  
flashes. The  
/PLAY/SToP indicator turns off after you listen to the new messages.  
When playback begins, the total number of messages is announced. Before  
each message, you hear the date and time of the recording. If the date and  
time are not set, the answering system announces, “Time and day not set,”  
before each message (see Date and time on page 16). The telephone plays  
only the new messages (oldest first). If there are no new messages, the  
system plays back all the messages (oldest first).  
After the last message, you hear “End of messages.” If the system has less  
than three minutes of recording time left, you hear, “Less than three minutes to  
record.” When the answering system has no recording time left, it announces,  
Memory is full.”  
To listen to messages:  
1. Press  
/PLAY/SToP LINE 1/LINE 2 to listen to the messages. The system  
announces the number of messages, then begins the playback.  
2. Press  
/PLAY/SToP LINE 1/LINE 2 to end the message playback.  
1
You can also play the messages in the menu by  
following the steps below:  
MaILbOx 1  
Play messages  
announcement  
Delete all old  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Answering sys. Press ENTER.  
1
3. Press  
or to scroll to Mailbox 1 or Mailbox 2.  
you have:  
Press ENTER.  
1 New message  
2 Old messages  
4. Press  
or to scroll to Play messages. Press  
ENTER, then the system announces the number of  
old messages and new messages.  
1
PLay MESSaGES  
5. Press  
or to scroll to Play old msgs or  
Play new msgs  
Play old msgs  
Play new msgs. Press ENTER to play the messages.  
options during playback  
When a message is playing, you can adjust the playback volume, skip, repeat,  
or delete the message.  
when a message is playing:  
-
+
• Press voL or voL to adjust the speaker volume.  
• Press /SKIP to skip to the next message.  
• Press /REPEAT to repeat the message currently playing. Press /REPEAT  
twice to listen to the previous message.  
• Press DELETE to delete the current message. The system announces,  
Message deleted,” and advances to the next message.  
54  
Answering system  
Answering system operation  
• Press  
/PLAY/SToP to end the message playback.  
Delete all old messages  
Use this feature to delete old (reviewed) messages. You cannot delete new  
messages until you review them. You cannot retrieve deleted messages.  
1. When the telephone is idle, press MENu.  
1
MaILbOx 1  
2. Press or to scroll to Answering sys. Press ENTER.  
Play messages  
3. Press  
or to scroll to Mailbox 1 or Mailbox 2.  
announcement  
Delete all old  
Press ENTER.  
4. Press  
or to scroll to Delete all old.  
1
Delete all  
old messages?  
5. Press ENTER. The screen displays Delete all old  
messages?  
6. Press ENTER to delete all old messages. The  
telephone plays a confirmation tone and the screen  
displays All old messages deleted!  
all old  
messages  
deleted!  
-oR-  
1. When the telephone is idle, press DELETE.  
2. Press  
or to scroll to Mailbox 1 or Mailbox 2.  
3. Press ENTER. The screen displays Delete all old messages?  
4. Press ENTER to delete all old messages. The telephone plays a  
confirmation tone and the screen displays All old messages deleted!  
NOTE: If there are no messages in the mailbox you accessed, the screen displays No message.  
Record and play memos  
Memos are messages you can record for the people in your household. Memos  
are saved, played, and deleted exactly like incoming messages. Each memo can  
be up to four minutes. Memos shorter than one second are not recorded. If  
there is no recording time left, the system announces, “Memory is full.”  
To record a memo:  
1
MaILbOx 1  
announcement  
1. When the telephone is idle, press MENu.  
2. Press or to scroll to Answering sys. Press ENTER.  
Delete all old  
Record memo  
3. Press  
or to scroll to Mailbox 1 or Mailbox 2.  
Press ENTER.  
1
4. Press or to scroll to Record memo. Press  
ENTER. The system announces, “Record after the  
tone. Press STOP when you are done.” After the tone,  
speak towards the microphone.  
Recording  
memo...  
5. Press  
/PLAY/SToP when finished recording. The system announces,  
“Recorded,” and then returns to the previous menu.  
55  
Answering system  
Remote access  
A three-digit security code is required to access the answering system  
remotely from any touch-tone telephone. The default code is 500. See  
Remote code on page 25 to change it.  
To remotely access the answering system:  
1. Dial your telephone number from any touch-tone telephone.  
2. When the system plays your announcement, enter the three-digit remote  
access code.  
3. Once you are in remote access mode, enter one of the following  
commands. If you do not press any keys after you enter the remote  
access code, all new messages play. If there are no new messages, all old  
messages play.  
Command  
function  
1
2
Play all messages.  
Play only new messages.  
3
Delete the current message (during playback).  
Delete all messages.  
33  
4
Repeat the current message (during playback).  
Stop.  
5
*5  
6
Hear a list of remote commands.  
Skip to the next message (during playback).  
*7  
*8  
*9  
0
Record new announcement A.  
Record new announcement B.  
End the call.  
Turn the answering system on or off.  
4. Hang up or press *9 to end the call.  
Cut out the remote access wallet card at the back of this user’s manual for  
quick reference.  
NOTES:  
Once the new messages have played, the telephone announces the help menu options. If you  
do not press any key within 20 seconds, the remote access call automatically disconnects.  
When the answering system is turned off, the telephone answers after 10 rings, and  
announces, “Please enter your remote access code.”  
When the memory is full, the answering system answers incoming calls after 10 rings and  
announces, “Memory is full. Enter the remote access code.”  
56  
Appendix  
Screen icons, indicator lights and alert tones  
Indicator lights  
Lighted display  
LINE 1/LINE 2 indicator  
On when the telephone  
line is in use.  
Flashes slowly when the  
call is on hold.  
Flashes rapidly when there  
is an incoming call.  
(AuTo) REDIAL  
On when auto redial  
is activated.  
/PLAY/SToP indicator  
/ANS oN/off indicator  
Flashes when there are new  
messages in the mailbox.  
On when the answering system  
is on and ready to receive calls.  
SPEAKER indicator  
hEADSET indicator  
On when the  
speakerphone is on.  
On when the  
headset is in use.  
MuTE indicator  
On when the corded handset  
microphone, speakerphone  
or headset is muted.  
Screen icons  
Line 1 is in use.  
Line 2 is in use.  
The ringer on line 1 is muted.  
The ringer on line 2 is muted.  
The ringers on both line 1 and line 2 are muted.  
There are new messages in mailbox 1 or mailbox 1 is in use.  
There are new messages in mailbox 2 or mailbox 2 is in use.  
There are new messages in mailboxes 1 and 2, or mailboxes 1 and 2  
are in use.  
NEW  
The missed call is new and has not been reviewed.  
On steadily when no backup batteries have been installed while  
the power adapter is connected.  
Flashes when backup battery power is low during a power failure.  
57  
Appendix  
Screen icons, indicator lights and alert tones  
Alert tones  
One short beep  
There are new messages that have not been reviewed when the  
message alert tone is turned on.  
While your telephone conversation is being recorded, you will  
hear one beep per minute.  
You receive a call while you are already on a call.  
Confirmation tone  
(one short beep)  
The command has been completed successfully.  
Error tone  
You are pressing voL+ or voL- when the volume has already  
reached its highest or lowest setting.  
(two short beeps)  
You have reached the end of the call history entries.  
You have pressed (AuTo) REDIAL when the redial list is empty.  
No headset is plugged into the telephone base when you press  
hEADSET.  
The requested task cannot be completed due to missing  
information or an input error.  
58  
Appendix  
Screen display messages  
All call history entries have been removed.  
all deleted  
All old messages in the selected mailbox have been  
deleted.  
all old  
messages  
deleted!  
The number you entered in the directory has already  
been saved.  
already saved  
There are no entries in the call history.  
A speed dial entry has been deleted.  
Call log empty  
Cleared  
You have created a three-way conference call.  
There are no entries in the directory.  
The directory memory is full.  
Conf.  
Directory empty  
Directory is full  
There are no numbers in the speed dial location you  
pressed.  
Empty  
You have just ended a call.  
Ended  
There is an incoming call on line X.  
Line  
x
Incoming call  
You have accessed the lower speed dial memory.  
LOwER SPEED DIaL  
Lx: ans Sys Full  
The answering system memory of line X is full. You  
cannot record any messages.  
The telephone on the same line with line X is in use.  
There is no telephone line cord connected to line X.  
Line X is put on hold.  
Lx:IN USE  
Lx:NO LINE  
Lx:ON HOLD  
There are XX new messages on line X.  
Lx:xx New Msgs  
XX calls on line X have not been reviewed.  
The memory is full. You cannot record any messages.  
The message currently playing is deleted.  
Mute is on.  
Lx:xx Missed  
Memory Full  
Message deleted  
Microphone off  
Microphone ON  
NO aC POwER  
Mute is off.  
The power fails and no backup batteries are installed.  
There are no messages in the mailbox you selected.  
No message  
The call history entry, redial number or the directory  
entry you saved in the speed dial location is over 24  
digits.  
Only 24 digits  
are allowed  
The ringer is muted.  
Ringer muted  
59  
Appendix  
Screen display messages  
The entry has been saved successfully into the  
directory.  
Saved to  
Directory  
The voicemail indicator has been deleted.  
VM indicator  
cleared  
There is a new voicemail message on line X.  
Voicemail:Lx  
60  
Appendix  
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below.  
For customer service, visit our website at www.telephones.att.com or  
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.  
My telephone does not work at all.  
• Make sure the power adapter is securely plugged into an electrical outlet  
not controlled by a wall switch.  
• Make sure you plug the telephone line cord securely and firmly into the  
telephone jack and the telephone wall jack.  
• Unplug the power adapter from the electrical outlet. Wait for  
approximately 15 seconds, then plug it back in. Allow up to one minute for  
the telephone to reset.  
• You may need to purchase three AA alkaline batteries as backup batteries  
to make the telephone work in the event of a power failure. Please refer  
to optional backup battery installation on page 4 in this user’s manual.  
• Disconnect the telephone base from the telephone wall jack and plug in a  
working telephone. If that telephone does not work, the problem is probably  
in the wiring or the local service. Call your telephone service provider.  
I cannot get a dial tone.  
• First, try all suggestions above.  
• Make sure you plug the handset cord securely and firmly into the handset  
jack on the telephone base and the corded handset.  
• Your telephone line cord might be malfunctioning. Try installing a new  
telephone line cord.  
• Make sure hoLD is not pressed.  
• If there is no dial tone when the hEADSET key is pressed, make sure a  
corded headset is firmly connected in the headset jack.  
• If you are only using one telephone line, make sure to set it as the primary  
line (see Set the primary line on page 18).  
• If the previous suggestions do not work, disconnect the telephone base  
from the telephone jack and connect to a different telephone. If there  
is no dial tone on that telephone either, the problem is in your wiring or  
local service. Contact your telephone service provider.  
I cannot dial out.  
• First try all the suggestions above.  
• Make sure there is a dial tone before dialing. The telephone might take a  
second or two to produce a dial tone. This is normal. Wait an extra second  
before dialing.  
• Check that all the telephones connected to the same telephone line are  
hung up.  
61  
Appendix  
Troubleshooting  
• Eliminate any background noise. Noise from a television, radio or other  
appliances might cause the telephone to not dial out properly. If you  
cannot eliminate the background noise, first try muting the corded handset  
before dialing, or dialing from another room with less background noise.  
• If other telephones in your building are having the same problem, contact  
your telephone service provider (charges might apply).  
I hear other calls while using my telephone.  
• Disconnect the telephone base from the telephone jack, and plug in a  
different telephone. If you still hear other calls, call your telephone service  
provider.  
My telephone does not ring when I receive a call.  
• Make sure that the ringer is not turned off (see Ringer volume on page 15).  
• Make sure you plug in the telephone line cord securely into the telephone  
base and the telephone jack. Make sure you plug in the power cord  
securely.  
• There might be too many extension telephones on the telephone line to  
allow all of them to ring simultaneously. Try unplugging one telephone at  
a time until the telephones start ringing.  
• If other telephones in your building are having the same problem, contact  
your telephone service provider (charges might apply).  
• Test a working telephone at the telephone jack. If another telephone has the  
same problem, contact your telephone service provider (charges might apply).  
• Your telephone line cord might be malfunctioning. Try installing a new  
telephone line cord.  
My calls cut in and out while I’m using my corded handset.  
• If you are using the handset when this problem occurs, try unplugging the  
coiled handset cord and firmly plugging it in the handset and telephone  
base again.  
• If you are using the headset, try unplugging it and firmly plugging it in  
again.  
• If you are using the speakerphone, eliminate any background noise. Noise  
from a television, radio, or other appliances might cause the speakerphone  
to cut in and out. Try pressing MuTE when you are not speaking to  
eliminate the background noise.  
• Disconnect the telephone base from the telephone wall jack and plug  
in another corded telephone. If calls are still not clear, the problem is  
probably in the wiring or local service. Contact your telephone service  
provider (charges may apply).  
62  
Appendix  
Troubleshooting  
• If you subscribe to high-speed Internet service (DSL - digital subscriber  
line) through your telephone line(s), you must install a DSL filter between  
each telephone line cord and telephone wall jack (see Telephone base  
installation on pages 6-7). The filter prevents noise and caller ID problems  
caused by DSL interference. Please contact your DSL service provider for  
more information about DSL filters.  
My caller ID isn’t working.  
• Caller ID is a subscription service. You must subscribe to this service from your  
telephone service provider for this feature to work on your telephone base.  
• The caller must be calling from an area that supports caller ID.  
• Both your and your caller’s telephone service provider must use caller ID  
compatible equipment.  
• If you subscribe to high-speed Internet service (DSL - digital subscriber  
line) through your telephone line(s), you must install a DSL filter between  
each telephone line cord and telephone wall jack (see Telephone base  
installation on pages 6-7). The filter prevents noise and caller ID problems  
resulting from DSL interference. Please contact your DSL service provider  
for more information about DSL filters.  
System does not receive caller ID when on a call.  
• Make sure you subscribe to caller ID with call waiting features from your  
telephone service provider. Caller ID feature works only if both you and  
the caller are in areas offering caller ID service, and if both telephone  
companies use compatible equipment.  
The answering system records incomplete messages.  
• The recording time of each message depends on the message length you  
set (see Incoming message length on page 25).  
• If a caller leaves a very long message, part of it may be lost when the  
system disconnects the call after three minutes.  
• If the caller pauses for longer than seven seconds, the system stops  
recording and disconnects the call.  
• If the system’s memory becomes full during a message, the system stops  
recording and disconnects the call.  
• If the caller’s voice is very soft, the system may stop recording and  
disconnect the call.  
System does not answer after the correct number of rings.  
• Make sure that the answering system is on (see Answer on/off on page 21).  
• If toll saver is activated, the number of rings changes to two when you  
have new messages stored (see Number of rings on page 24).  
• If the memory is full or the system is off, the system will answer after 10 rings.  
63  
Appendix  
Troubleshooting  
System does not respond to remote commands.  
• Make sure the remote code is on and you have entered a three-digit  
remote code (see Remote code on page 25).  
• Make sure you are calling from a touch-tone telephone. When you dial a  
number, you should hear tones. If you hear clicks, the telephone is not a  
touch-tone telephone and cannot activate the answering system.  
• The answering system may not detect the remote access code while your  
announcement is playing. Try waiting until the announcement is over  
before entering the code.  
• There may be interference on the telephone line you are using. Press the  
dialing keys firmly.  
System does not record messages.  
• Make sure the answering system is on (see Answer on/off on page 21).  
• Make sure the memory of the answering system is not full.  
• If you have voicemail service in addition to your answering system, your  
callers’ messages may be going into voicemail before your answering system  
picks up the call. Program your voicemail to pick up at least two rings after  
the number of rings your answering system is set to answer the call  
(see Answering system and voicemail on page 52).  
The outgoing announcement is not clear.  
• When you record your announcement, make sure you speak in a normal  
tone of voice, about nine inches from the telephone base.  
• Make sure there is no background noise (TV, music, etc.) while recording.  
voicemail appears and L1 and/or L2 flashes on the display.  
• Your telephone has voicemail indication that is separate from the built-in  
answering system. If voicemail appears and L1 and/or L2 flashes on the  
display, then your telephone has received a signal from your telephone  
service provider that you have a voicemail message on line 1 and/or line  
2 waiting for you to retrieve from your telephone service provider. Contact  
your telephone service provider for more information on how to access  
your voicemail.  
I cannot retrieve voicemail messages.  
• Your telephone has both a built-in answering system and voicemail  
indication. They are independent features and each alerts you to new  
messages differently (see Answering system and voicemail on page 52).  
If you subscribe to voicemail service from your telephone service provider  
(charges may apply), contact your telephone service provider for more  
information on how to access your voicemail.  
64  
Appendix  
Troubleshooting  
I subscribe to a nontraditional telephone service that uses my computer  
to establish connections, and my telephone doesn’t work.  
• Make sure your computer is powered on.  
• Make sure your Internet connection is working properly.  
• Make sure that the software is installed and running for your nontraditional  
telephone service.  
• Make sure to plug your USB telephone adapter into a dedicated USB port  
on your computer. Do not plug into a multiple port USB hub (USB splitter)  
that is not powered.  
• In a few rare instances, the USB port on your computer may not have  
enough power. In these instances, try using a USB hub with its own external  
power supply.  
• If you are using a firewall, it may prevent access to your nontraditional  
telephone service. Contact your service provider for more information.  
Common cure for electronic equipment.  
If the telephone base does not seem to be responding normally, do the  
following (in the order listed):  
• Disconnect the power to the telephone base.  
• Remove the spare batteries, if applicable.  
• Wait a few minutes.  
• Connect power to the telephone base.  
• Install the backup batteries.  
65  
Appendix  
General product care  
To keep your telephone working well and looking good, follow these  
guidelines:  
• Avoid putting it near heating appliances and devices that generate  
electrical noise (for example, motors or fluorescent lamps).  
• DO NOT expose it to direct sunlight or moisture.  
• Avoid dropping the telephone or treating it roughly.  
• Clean with a soft cloth.  
• Never use a strong cleaning agent or abrasive powder because this can  
damage the finish.  
• Retain the original packaging in case you need to ship it at a later date.  
66  
Appendix  
Important safety information  
This symbol is to alert you to important operating or servicing instructions that may appear  
in this user’s manual. Always follow basic safety precautions when using this product to reduce  
the risk of injury, fire, or electric shock.  
Safety information  
Read and understand all instructions in the user’s manual. observe all markings on the  
product.  
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric  
shock from lightning.  
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it  
immediately, but use a telephone away from the area where gas is leaking. If this product is a  
cordless model, make sure the base is also away from the area.  
Do not use this product near water, or when you are wet. For example, do not use it in a  
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.  
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any  
liquids, unplug any line or power cord immediately. Do not plug the product back in until it  
has dried thoroughly.  
Install this product in a protected location where no one can trip over any line or power  
cords. Protect cords from damage or abrasion.  
If this product does not operate normally, read Troubleshooting in this user’s manual on  
pages 61-65. If you cannot solve the problem, or if the product is damaged, refer to Limited  
warranty on pages 71-72. Do not open this product except as may be directed in your user’s  
manual. Opening the product or reassembling it incorrectly may expose you to hazardous  
voltages or other risks.  
If this product has user-replaceable batteries, replace batteries only as described in your  
user’s manual (page 4). Do not burn or puncture batteries—they contain caustic chemicals.  
If this product has a three-prong (grounding) plug or a polarized plug with one wide  
prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these  
plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.  
CAuTIoN: Use only the power adapter provided with this product. To obtain a replacement,  
visit our website at www.telephones.att.com, or call 1 (800) 222-3111.  
In Canada, dial 1 (866) 288-4268.  
Especially about corded telephones  
Electrical power: The telephone base must be connected to a working electrical outlet. The  
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the  
handset if the telephone base is unplugged, switched off, or if the electrical power is  
interrupted.  
Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor  
mount position. The prongs are not designed to hold the plug in place if it is plugged into a  
ceiling, under-the-table or cabinet outlet.  
SAvE ThESE INSTRuCTIoNS  
67  
Appendix  
FCC and ACTA information  
If this equipment was approved for connection to the telephone network prior to July 23,  
2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If  
the equipment was approved after that date, it complies with the Part 68 rules and with the  
Technical Requirements for Connection of Equipment to the Telephone Network adopted by the  
Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the  
following information.  
1. Product identifier and REN information  
The label on the back or bottom of this equipment contains, among other things, an identifier  
indicating product approval and the Ringer Equivalence Number (REN). This information must  
be provided to your telephone service provider upon request. For equipment approved prior  
to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN  
is listed separately. For equipment approved after that date, the product identifier is preceded  
by “US” and a colon (:), and the REN is encoded in the product identifier without a decimal  
point as the sixth and seventh characters following the colon. For example, the product  
identifier US:AAAEQ03T123XYZ indicates the REN would be 0.3.  
The REN is used to determine how many devices you can connect to your telephone line  
and still have them ring when you are called. In most, but not all areas, the sum of all RENS  
should be five (5.0) or less. You might want to contact your telephone service provider for  
more information.  
2. Connection and use with the nationwide telephone network  
The plug and jack used to connect this equipment to the premises wiring and the telephone  
network must comply with the applicable Part 68 rules and technical requirements adopted  
by ACTA. A compliant telephone cord and modular plug is provided with this product. It is  
designed to be connected to a compatible modular wall jack that is also compliant. An RJ11  
jack should normally be used for connecting to a single line and an RJ14 jack for two lines,  
see installation instructions in the user’s manual. This equipment may not be used with  
coin telephone lines or with party lines. If you have specially wired alarm dialing equipment  
connected to your telephone line, ensure the connection of this equipment does not disable  
your alarm equipment. If you have questions about what will disable the alarm equipment,  
consult your telephone service provider or qualified installer.  
3. Repair instructions  
If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the  
problem has been corrected. Repairs to this telephone equipment can only be made by the  
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined  
under the limited warranty.  
4. Rights of the telephone service provider  
If this equipment is causing harm to the telephone network, the telephone service provider  
may temporarily discontinue your telephone service. The telephone service provider is  
required to notify you before interrupting service. If advance notice is not practical, you will  
be notified as soon as possible. You will be given the opportunity to correct the problem  
and the telephone service provider is required to inform you of your right to file a complaint  
with the FCC. Your telephone service provider may make changes in its facilities, equipment,  
operation, or procedures that could affect the proper functioning of this product. The  
telephone service provider is required to notify you if such changes are planned.  
5. hearing aid compatibility  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
68  
Appendix  
FCC and ACTA information  
6. Programming/testing of emergency numbers  
If this product has memory dialing locations, you may choose to store police, fire department  
and emergency medical service telephone numbers in these locations. If you do, please keep  
three things in mind:  
a. We recommend that you also write the telephone number on the directory card (if  
applicable), so that you can still dial the emergency number manually if the memory  
dialing feature doesn’t work.  
b. This feature is provided only as a convenience, and the manufacturer assumes no  
responsibility for customer reliance upon the memory feature.  
c. Testing the emergency telephone numbers you have stored is not recommended. However,  
if you do make a call to an emergency number:  
You must remain on the line and briefly explain the reason for the call before hanging up.  
Programming/testing of emergency numbers should be performed during off-peak  
hours, such as in the early morning or late evening, when the emergency services tend  
to be less busy.  
69  
Appendix  
Part 15 of FCC rules  
Some telephone equipment generates, uses, and can radiate radio-frequency energy and,  
if not installed and used properly, may cause interference to radio and television reception.  
This product has been tested and found to meet the standards for a class B digital device, as  
specified in Part 15 of the FCC rules.  
These specifications are designed to provide reasonable protection against such interference  
in a residential installation. However, there is no guarantee that interference will not occur in a  
particular installation.  
If this product causes interference to radio, VCR or television reception when it is in use, you  
might correct the interference with any one or all of these measures:  
Where it can be done safely, reorient the receiving radio, VCR or television antenna.  
To the extent possible, relocate the radio, VCR, television or other receiver with respect to the  
telephone equipment.  
If this telephone product runs on AC power, plug your product into an AC outlet that’s not on  
the same circuit as one used by your radio, VCR or television.  
Consult a dealer or an experienced radio/TV technician for help.  
Modifications to this product, not expressly approved by the manufacturer, could void the  
user’s authority to operate the equipment.  
70  
Appendix  
Limited warranty  
The AT&T brand is used under license - any repair, replacement or warranty service, and all  
questions about this product should be directed to: In the United States of America, call  
1 (800) 222-3111 or visit www.telephones.att.com. In Canada, dial  
1 (866) 288-4268.  
1. what does this limited warranty cover?  
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of  
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales  
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the  
following terms and conditions, when installed and used normally and in accordance with the  
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for  
products purchased and used in the United States of America and Canada.  
2. what will be done if the PRoDuCT is not free from defects in materials and workmanship  
during the limited warranty period (“materially defective PRoDuCT”)?  
During the limited warranty period, the manufacturer’s authorized service representative  
repairs or replaces at the manufacturer’s option, without charge, a materially defective  
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished  
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace  
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer  
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,  
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired  
or replacement products to you in working condition. You should expect the repair or  
replacement to take approximately 30 days.  
3. how long is the limited warranty period?  
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of  
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the  
terms of this limited warranty, this limited warranty also applies to repaired or replacement  
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement  
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited  
warranty; whichever is longer.  
4. what is not covered by this limited warranty?  
This limited warranty does not cover:  
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,  
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or  
other liquid intrusion; or  
PRODUCT that has been damaged due to repair, alteration, or modification by anyone  
other than an authorized service representative of the manufacturer; or  
PRODUCT to the extent that the problem experienced is caused by signal conditions,  
network reliability or cable or antenna systems; or  
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or  
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic  
serial numbers have been removed, altered or rendered illegible; or  
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States  
of America or Canada, or used for commercial or institutional purposes (including but not  
limited to products used for rental purposes); or  
PRODUCT returned without a valid proof of purchase (see item 6 below); or  
Charges for installation or setup, adjustment of customer controls, and installation or  
repair of systems outside the unit.  
71  
Appendix  
Limited warranty  
5. how do you get warranty service?  
To obtain warranty service in the United States of America, visit  
www.telephones.att.com or call 1 (800) 222-3111; in Canada, please  
dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s  
manual. A check of the PRODUCT’s controls and features might save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit  
and transportation and are responsible for delivery or handling charges incurred in the  
transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or  
replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges  
are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.  
If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not  
meet the terms of this limited warranty, the manufacturer notifies you and requests that you  
authorize the cost of repair prior to any further repair activity. You must pay for the cost of  
repair and return shipping costs for the repair of products that are not covered by this limited  
warranty.  
6. what must you return with the PRoDuCT to get warranty service?  
You must:  
a. Return the entire original package and contents including the PRODUCT to the service  
location along with a description of the malfunction or difficulty; and  
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased  
(PRODUCT model) and the date of purchase or receipt; and  
c. Provide your name, complete and correct mailing address, and telephone number.  
7. other limitations  
This warranty is the complete and exclusive agreement between you and the manufacturer  
of this AT&T branded PRODUCT. It supersedes all other written or oral communications  
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.  
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the  
PRODUCT. There are no other express warranties. No one is authorized to make modifications  
to this limited warranty and you should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also  
have other rights that vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and  
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited  
to one year from date of purchase. Some states/provinces do not allow limitations on how  
long an implied warranty lasts, so the above limitation might not apply to you. In no event  
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar  
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT  
or other associated equipment, the cost of substitute equipment, and claims by third parties)  
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so the above limitation or exclusion might  
not apply to you.  
Please retain your original sales receipt as proof of purchase.  
72  
Appendix  
Technical specifications  
Technical specifications  
Operating temperature  
32°F — 122°F  
0°C — 50°C  
Power adapter  
input: 100-120V AC 60Hz  
output: 6V DC 400mA  
Optional backup batteries three 1.5V alkaline batteries  
73  
Index  
Index  
A
Create entries, 42  
Delete entries, 44  
Dial entries, 44  
Alert tones, 58  
Annc A time, 23  
Annc B time, 23  
Announcement A, B  
Delete, 23  
Review entries, 42  
Save entries to speed dial, 44  
Search entries, 43  
Play, 22  
E
Record, 22  
Edit entries, 43  
End a call, 29  
Answer a call, 29  
Answering system, 52–56  
Auto redial, 32  
f
Flash, 33  
C
G
Caller ID  
General product care, 66  
Delete entries, 48  
Dial an entry, 48  
h
Dialing options, 48  
Hold, 33  
Reviewing call history, 47  
Save entries to speed dial, 50  
Save entries to the directory, 49  
Caller ID history (call log), 46  
Call intercept, 53  
I
Incoming message length, 25  
Indicator lights, 57  
L
Last number redial, 31  
Limited warranty, 71–72  
Call screening, 24, 53  
Call waiting, 33, 45  
Chain dialing, 36  
M
Character chart, 41  
Clearspeak, 30  
Make a call, 29  
Memos, 55  
Clear voicemail indication, 27  
Conference calls, 34  
COVM (central office voicemail), 28  
Message alert tone, 26  
Message capacity, 53  
Message playback, 54  
Missed calls indicator, 47  
Mute, 33  
D
Data port, 8  
Delete all old messages, 55  
Directory  
N
New message indication, 53  
Number of rings, 24  
Capacity, 41  
74  
Index  
Index  
o
v
On hook dialing, 30  
Optional backup battery  
installation, 4  
Voicemail, 52  
Voicemail indicator, 27  
Volume, 15, 33, 54  
P
w
Priority code, 26  
Wall installation, 11–12  
R
Redial  
Copy the redial entry to speed  
dial, 31  
Dial the redial entry, 31  
Remote access, 56  
Remote code, 25  
S
Safety information, 67  
Screen display messages, 59–60  
Special call ID messages, 51  
Speed dial  
Delete a number, 40  
Dial a number, 39  
Edit a number, 39  
Review a number, 38  
Store a number, 38  
Speed dial memory, 37  
Switching between lines, 34  
T
Tabletop installation, 9–11  
Technical specifications, 73  
Telephone base installation, 5–7  
Temporary ringer silencing, 30  
Temporary tone dialing, 34  
Toll saver, 24  
Troubleshooting, 61–65  
Two-way recording, 35  
75  
Remote access wallet card  
The wallet card below lists the commands needed to control your answering  
system from any touch-tone telephone.  
Cut along dotted line.  
Call your telephone number, then enter  
your three-digit remote access code  
(preset to 500).  
Action  
Remote command  
Play all messages...............................................................1  
Play new messages............................................................ 2  
Delete the message...........................................................3  
Delete all old messages..................................................33  
Repeat or go back..............................................................4  
Stop............................................................................................5  
Fold here.  
Hear a list of remote commands................................ *5  
Skip to the next message...............................................6  
Record new announcement A...................................... *7  
Record new announcement B...................................... *8  
End the call............................................................................*9  
Turn the answering system on or off........................ 0  
ML17939/ML17959 Two-line corded telephone/answering  
system with caller ID/call waiting  
© 2010 Advanced American Telephones. All Rights Reserved.  
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property  
licensed to Advanced American Telephones, San Antonio, TX 78219.  
Printed in China.  
Clearspeak™ is a trademark of Advanced American Telephones.  
© 2010 Advanced American Telephones. All Rights Reserved.  
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219.  
Printed in China. Issue 6 AT&T 07/10.  

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