91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1
User Manual (Part 2)
5.8 GHz 2-Line
Corded/Cordless
Answering System EP5962
with Caller ID & CallWaiting
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91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1
User Manual (Part 2)
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5.8 GHz 2-Line
Corded/Cordless
Answering System
EP5962
Table of contents
Getting Started
Answering System Operation
Answering system operation ..........28
Day and time announcements ........29
Outgoing announcements................30
Message playback...............................31
Answering mode................................32
Number of rings before answer.....33
Audible message alert.......................34
Recording and playing memos........35
Change security code .......................36
Remote access....................................37
Quick reference ...................................2
Parts checklist.......................................4
Before you begin..................................5
Telephone base installation................6
Battery & charger installation............8
Belt clip & accessories.........................9
Telephone Operation
Basic handset operation...................10
Basic base operation .........................12
Options while on calls......................14
Intercom calls .....................................16
Conference calls.................................17
Handset settings.................................18
Base settings........................................19
Appendix
Display screen status icons..............38
Display screen messages..................39
Alert tones & indicator lights..........40
Adding new handsets........................41
Replacing a handset...........................42
Re-Registering a handset..................43
Charging a spare battery..................44
In case of difficulty.............................45
INDEX..................................................47
Technical specifications ....................49
Spare remote access card................50
Directories
Handset and base directories .........20
New directories entries...................21
Directories search.............................22
To dial, delete or change entries ...23
Caller ID Logs
How Caller ID works.......................24
To review your call log ...................25
To dial a call log entry ......................26
Messages with Caller ID...................27
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Getting Started
Quick reference guide
Handset
Softkeys
Off/Clear
Press a softkey to select an item
displayed just above the key.
During a call, press to hang up.
While using menus, press to cancel an
operation, back up to the previous
menu, or exit the menu display.
L1/Flash, L2/Flash
Press LINE 1 to make or answer a call on
RDL
MENU
CID
line 1.
Press LINE 2 to make or answer a call on
line 2.
Xfer/Intercom
Press to transfer a call or initiate an
intercom conversation (see pages 11 &
16).
During a call, press FLASH to receive an
incoming call, if Call Waiting is activated or
use for other features requiring FLASH (see
page 14).
Volume
S
Speaker
Press to adjust voice volume or control
the handset ringer volume while ringing.
Press to activate handset speaker-
phone. Press again to switch to normal
handset use (earpiece).
Screens
Redial Log
(See page 10)
Caller ID Logs
(See page 24)
Main Menu
Setup Handset
Directory ................See page 20
Mailboxes................See page 28
Setup handset ............See menu
Register ..................See page 41
Ringers ..................See page 18
Low Batt Tone ........See page 18
Keypad Tone ..........See page 18
Contrast ..................See page 18
Rename ..................See page 18
HANDSET 1
RDL
MENU
CID
Menus
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Getting Started
Quick reference guide
Base/Speakerphone
Telephone
function keys
Answering
system
function
keys
Telephone function keys (see pages 12-19)
SOFTKEYS ............Press to select item displayed just above the key.
CLEAR....................Press to exit current menu or clear an entry.
MENU
CID
RDL
INTERCOM/
TRANSFER ............Press to begin intercom call or transfer external call.
MUTE ......................Press to silence microphone; press again to resume.
FLASH ....................During a call, press to receive an incoming call, if
Call Waiting is activated.
VOLUME ................Press to adjust speakerphone listening volume or control
the base ringer volume while ringing.
HEADSET ..............Press to activate headset.
LINE 1 ....................Press, then lift handset to make or answer a call on line 1.
LINE 2 ....................Press, then lift handset to make or answer a call on line 2.
SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call).
Answering system function keys (see pages 28-37)
ON/OFF LINE 1 ......Press to turn LINE 1 on or off.
ON/OFF LINE 2 ......Press to turn LINE 2 on or off.
RECORD ................Press to record a memo, phone conversation or outgoing
announcement.
DELETE ..................Press to delete messages.
MAILBOX LINE 1....Press to play or stop playing Mailbox 1.
MAILBOX LINE 2....Press to play or stop playing Mailbox 2.
REPEAT..................Press to repeat current message or hear previous message.
SKIP........................Press to hear next message.
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Getting Started
Parts checklist
Remember to save your sales receipt and original packaging in case you ever need to
ship your telephone for warranty service. Check to make sure the telephone package
includes the following:
Charger
power
adapter
Base handset
Telephone base
Handset charger
Cordless
handset
Base
power
adapter
Battery pack
S
Telephone line cords (2)
Battery
compartment
cover
Belt clip
Handset cord
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Getting Started
Before you begin
About Caller Identification
Telephone operating range
Caller ID with Call Waiting features in
this telephone let you see who’s calling
before you answer the phone, even
when you’re on another call. These
features require services provided by
your local telephone company.
This cordless telephone operates with
the maximum power allowed by the
Federal Communications Commission
(FCC). Even so, this handset and base
can communicate over only a certain
distance — which can vary with the
locations of the base and handset, the
weather, and the construction of your
home or office. For best performance,
install the telephone base away from
electronic equipment, such as personal
computers, computer routers, televi-
sion sets or microwave ovens.
Contact your telephone service
provider if:
• You have both Caller ID and Call
Waiting, but as separate services
(you may need combined service).
• You have only Caller ID service, or
only Call Waiting service.
If you receive a call while you are
out of range, the handset might not
ring — or if it does ring, the call might
not connect when you press LINE
1/LINE 2. Move closer to the base,
then press LINE 1/LINE 2 to answer
the call.
• You don’t subscribe to any Caller
ID or Call Waiting services.
You can use this phone with regular
Caller ID service, and you can use its
other features without subscribing to
either Caller ID or combined Caller ID
with Call Waiting service. There may
be fees for these services, and they
may not be available in all areas.
If you move out of range during a
phone conversation, you might hear
noise or interference. To improve
reception, move closer to the base.
Caller ID features will work only if
both you and the caller are in areas
offering Caller ID service, and if both
telephone companies use compatible
equipment.
If you move out of range without
pressing OFF, your phone will be left
“off the hook.” To hang up properly,
walk back toward the telephone base,
periodically pressing OFF until the call
is disconnected.
See Caller ID Operation, beginning on
page 24, for more details about how
these features work.
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Getting Started
Telephone base installation (2-line jack)
If you have a 2-line wall jack, install the base as shown below. Choose a location
away from electronic equipment, such as personal computers, computer routers, tele-
vision sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.
Line 1 + Line 2
Connect the black line cord to jack
labeled LINE 1/L1+L2.
Plug base power
cord transformer
into electrical outlet.
Connect handset
cord to corded
handset.
Line identification
NOTE: Use only the power
To identify phone lines, press SPEAKERPHONE,
cord supplied with this product.
then call one of your telephone numbers. If you
hear a busy signal, Line 1 is the number you
called. If Line 2 rings, it is the number you called.
If you need a replacement, call
1-800-222–3111.
Be sure to use an electrical outlet
not controlled by a wall switch.
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Getting Started
Telephone base installation (separate line jacks)
If you have separate wall jacks for each line, install the base as shown below.
Choose a location away from electronic equipment, such as personal computers, com-
puter routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or
moisture.
Line 1
Line 2
Connect black line cord
to jack labeled LINE 2.
Plug base power
cord transformer
into electrical outlet.
Connect handset
cord to base
handset.
Connect clear line
cord to jack labeled
LINE 1/L1+L2.
Line identification
NOTE: Use only the power
To identify phone lines, press SPEAKERPHONE,
then call one of your telephone numbers. If you
hear a busy signal, Line 1 is the number you called.
If Line 2 rings, it is the number you called.
cord supplied with this product.
If you need a replacement, call
1-800-222–3111.
Be sure to use an electrical outlet
not controlled by a wall switch.
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Getting Started
Battery & charger installation
Installation of Battery Pack in Handset
Follow the steps below:
1. Remove the battery compartment cover by pressing on the indentation and sliding
downward. Place the new battery pack in the handset with the positive and negative
poles aligned in the battery compartment.
2. Replace the battery cover by sliding it upwards.
3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After ini-
tial charge, a maintenance charge of 8 hours should be sufficient.
Insert supplied
battery.
Caution: Use only supplied
rechargeable battery (model
102) or AT&T replacement bat-
tery model 103.
Charging of the Handset Battery Pack
The cordless handset is powered by a rechargeable battery pack. It charges automatically
whenever the handset is in its charger. You should charge the battery pack for at least 10-12
hours when you first receive your phone. Average talk time on a fully charged battery is
about 8 hours depending on environmental conditions. The battery charge will last for about
4.5 days if you don't use the phone.
You will know the battery pack needs charging when :
• The low battery message is displayed.
OR
• The handset seems completely dead, the LCD is completely clear and does not
respond when you press the keys.
Place handset in
charger for 12 hours
before first use.
Plug power cord into jack
on underside of charger,
then plug A.C. plug into
electrical outlet.
LOW
BATTERY
DID YOU KNOW?
An optional spare battery pack can be kept charged in
the base for quick replacement when a handset battery
becomes depleted and for power failure operation (see
page 44).
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Getting Started
Belt clip & accessories
Install belt clip as shown below if desired.
For hands-free telephone conversations, you can use any industry standard 2.5 mm
headset (purchased separately). For best results use an AT&T 2.5 mm headset.
Snap belt clip into notches on
side of handset. Rotate and pull
to remove.
Plug 2.5 mm headset into jack
S
on side of handset (beneath
small rubber cap) or base.
Use DATA port at back of phone to
connect fax or modem if desired (data
port uses Line 2 only).
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Telephone Operation
Basic handset operation
Making and answering calls
To answer an incoming call, press LINE 1 or LINE 2. Press
LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a
number. Press OFF/CLEAR to hang up.
To preview before dialing, enter digit(s) first, then press LINE
1 or LINE 2 to dial. Press OFF/CLEAR to make corrections as
you enter the telephone number.
S
Hands-free speakerphone calls
To answer a call, press SPEAKER. To make a call, press
SPEAKER, then dial a telephone number. During a call you can
press SPEAKER to toggle between hands-free speakerphone
and normal handset use. Press OFF to hang up.
Last number redial
Select RDL to view the last 5 numbers called (up to 32 digits
HANDSET 1
each). Use the ^V buttons to highlight a number, then press
RDL
MENU
CID
LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete
this number from the redial memory, or SELECT and then
SAVE to copy the number into your directory (see page 21).
Mute
M
During a conversation, select MUTE to silence the micro-
phone. You will see MICROPHONE MUTED in the display. You
will be able to hear, but your caller will not be able to hear
you until you select MUTE again to resume speaking.
VOL
HOLD
MUTE
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Telephone Operation
Basic handset operation
Hold
H
During a conversation, select HOLD to place a call on hold.
CALL ON HOLD will be displayed for 4 seconds and an H
will appear in the upper left corner of the display. Press the
corresponding key (LINE 1 or LINE 2) to resume the call.
VOL
HOLD
MUTE
NOTE: If the call is not resumed in five minutes the set will ring. The display
will show CALL ON HOLD RING BACK!. If the RING BACK is not answered
in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the RING
BACK for the held line. The call on the held line will end in five minutes with no
warning.
Call transfer
During a conversation you can transfer the call to the base
or to another handset.
S
Press XFER to display a list of handsets and base. Use
the^V buttons to highlight the set you want, then select
OK to transfer the call to the remote set. A person at the
remote set can press LINE 1, LINE 2, or the
INTERCOM/TRANSFER button to receive the transferred
call.
BASE
HANDSET2
HANDSET3
0
2
3
OK
^
V
NOTE: If the transferred call is not answered in 30 seconds, the call will be
returned to the originating handset. Thirty seconds later, the display of the
originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is
not answered in 30 seconds, the call will end.
You can announce to the base or to another handset that you will transfer the call
to them by selecting HOLD and then pressing XFER. This will send an intercom
signal. When the intercom call is answered, you can talk privately. After the inter-
com call ends (by pressing OFF on the handset or INTERCOM on the base), the
call will be transferred.
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Telephone Operation
Basic base operation
Making and answering calls
To answer a call, lift the corded handset, press SPEAK-
ERPHONE, or press HEADSET (if a headset is connected).
Mute
To make a call, lift the corded handset, press SPEAKER-
Headset
PHONE or press HEADSET, then dial a number. You
may choose a line by pressing LINE 1 or LINE 2 before
Speakerphone
or after you choose your calling method.
To preview a telephone number before dialing, enter
digits before choosing your calling method.
Press CLEAR to make corrections as you enter digits.
To hang up, replace the corded handset, press SPEAK-
ERPHONE or press HEADSET.
DID YOU KNOW?
You can record up to four minutes of a phone con-
versation (see page 35 for more detail).
Last number redial
Select RDL to view the last 5 numbers called (up to 32
BASE
digits each). Use the ^V buttons to highlight a num-
RDL
MENU
CID
ber, then press LINE 1 or LINE 2 to dial. Select SELECT
then ERASE to delete this number from the redial mem-
ory, or SELECT and then SAVE to copy it into your
directory (see page 21).
Mute
M
During a conversation, select MUTE to silence the
microphone. You will see MICROPHONE MUTED in the
display and the MUTE indicator will light. You will be
able to hear, but your caller will not be able to hear
you until you select MUTE again to resume speaking.
VOL
HOLD
MUTE
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Telephone Operation
Basic base operation
Hold
H
During a conversation, select HOLD to place a call on
hold. CALL ON HOLD will be displayed for 4 seconds and
an H will appear in the upper left corner of the display.
VOL
HOLD
MUTE
Press the corresponding key (LINE 1 or LINE 2) to
resume the call.
NOTE: If the call is not resumed in five minutes the set will ring. The dis-
play will show CALL ON HOLD RING BACK!. If the RING BACK is not
answered in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the
RING BACK for the held line. The call on the held line will end in five minutes
with no warning.
Call transfer
During a conversation you can transfer the call to a handset.
Press TRANSFER to display a list of handsets. Use the
^V buttons to highlight the set you want, then select
OK to transfer the call to the remote set.
HANDSET1
HANDSET2
HANDSET3
1
2
3
NOTE: If the transferred call is not answered in 30 seconds, the call will
be returned to the base. Thirty seconds later, the base display will show
CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 sec-
onds, the call will end.
OK
^
V
You can announce to the handset that you will transfer the call to them by
selecting HOLD and then pressing XFER. This will send an intercom signal.
When the intercom call is answered, you can talk privately. After the intercom
call ends (by pressing OFF on the handset or INTERCOM on the base), the
call will be transferred.
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Telephone Operation
Options while on calls-Handset and Base
To adjust volume
Press VOLUME button(s) on the handset or the base to
adjust listening volume. On the base, each button press
RDL
MENU CID
Line 1
Flash
Line 2
Flash
raises or lowers the volume by one level. The handset
volume button increases the volume. When it is at the
loudest level, you will hear a series of beeps and the
next press will take the volume back to the lowest
level. Select OK when you are done.
Volume
S
Note: You can also use the VOL softkey and then
or
to
-
+
adjust the volume.
Call waiting
If you have Call Waiting service, you will hear a beep if
someone calls while you are already on a call. Press the
FLASH button for the line in use to put your current call
on hold and take the new call. You can press FLASH at
any time to switch back and forth between calls.
Flash
Volume
Ring silencing
Press CLEAR while the phone is ringing to silence the
ringer temporarily. You can still answer, or let the caller
leave a message. The next phone call will ring normally.
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Telephone Operation
Options while on calls-Handset and Base
Switching between lines
During a handset call, if you make or answer a call on
another line, the line previously in use will be automati-
cally placed on hold. You can press LINE 1 or LINE 2 at
any time to switch to the call on the other line, whether
you have selected HOLD or not, without dropping either
call. Example:
RDL
MENU CID
Line 1
Flash
Line 2
Flash
1 Make or answer a call.
2 Press LINE 1 or LINE 2 to make or answer a call on
the other line, automatically placing the first call on
hold.
S
3 To return to the first call, press LINE 1 or LINE 2 to
select the previous line. You can repeat this step at
any time to switch to the call on the other line with-
out dropping either call.
During a base call, you must select HOLD before making
or answering a call on another line. Example:
1 Make or answer a call, then select HOLD.
2 Press LINE 1 or LINE 2 to select the unused line, to
make or answer a call on the other line.
3 To return to the first call, select HOLD to put your
current call on hold, then LINE 1 or LINE 2 to select
the previous line. You can repeat this step at any
time to switch to the call on the other line without
dropping either call.
PHONE ON
VOL
HOLD MUTE
NOTE: While on a call, if a call comes in from the other line, you will
hear a brief ring and the display will show INCOMING CALL ON LINE x
followed by CID Call Waiting information if applicable.
NOTE: If the call is not resumed in five minutes the set will ring. The dis-
play will show CALL ON HOLD RING BACK!. If the RING BACK is not
answered in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the
RING BACK for the held line. The call on the held line will end in five minutes
with no warning.
Temporary tone dialing
If you have dial pulse (rotary) service, you can switch to
touch tone dialing during a call by pressing *. This can
be useful if you need to send tone signals for access to
answering systems or long-distance services.
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Telephone Operation
Intercom calls
Intercom calls
S
Press the INTERCOM button at a handset or at the base.
Scroll down to highlight the desired handset or base, or
highlight GLOBAL PAGE to page all. Select OK to page.
DID YOU KNOW?
Pressing INTERCOM then 0 (for the base), 1-8 (for
individual handsets), or the * button (for GLOBAL
PAGE) will also make the intercom call.
S
To answer an intercom page at the handset, press
INTERCOM. At the base, lift the corded handset, press
SPEAKERPHONE, or press INTERCOM.
When your intercom call is finished, press OFF at the
Press INTERCOM
handset (or INTERCOM at the base) to end the call.
Handling incoming calls
During an intercom call, you will hear a beep to alert
you if there is an incoming call. You have two options:
• Press LINE 1 or LINE 2 at the handset to answer the
outside call and conference it in with your existing
intercom conversation.
Highlight station to page
BASE
0
2
3
*
HANDSET2
HANDSET3
GLOBAL PAGE
• Press OFF twice at the handset or INTERCOM once
at the base to terminate the intercom conversation,
then answer the outside call (see pages 10-13).
OK
^
V
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Telephone Operation
Conference calls
3-way conference calls
You can use both outside lines at the same time to set
up a three-way conference call.
1 Make or answer a call.
CONF
HOLD
MUTE
2 Select HOLD.
3 Make a call on the other line.
4 When the call is answered, select CONF.
5 To end the 3-way conference call, select DROP then
scroll down to the option you want.
DROP
HOLD
MUTE
• To drop line 1, scroll to DROP LINE 1, then select
OK.
• To drop line 2, scroll to DROP LINE 2, then select
OK.
DROP LINE 1
DROP LINE 2
DROP BOTH LINES
• To end a conference call, scroll to DROP BOTH
LINES, then select OK. You can also end a confer-
ence call by pressing OFF on the handset. On the
base pressing SPEAKERPHONE or hanging up the
corded handset will end a conference call.
OK
^
V
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Telephone Operation
Handset settings
Ringers
At this menu you can change ring volumes, or turn the
ringers off. You can also select one of six ring melodies. You
will hear an example of each ring volume level and ring type
as you scroll through the choices. Settings are selectable for
each line.
Follow the menu instructions to select the volume and
melody you prefer, then select OK or SAVE to confirm.
Select MENU
NOTE: Choose different ringer melodies for the two different lines so you can
easily identify which line is ringing.
HANDSET 1
Low battery tone
RDL
MENU
CID
The handset is factory programmed to alert you with a
tone when the battery is low and needs recharging. Select
ON or OFF, then select OK to confirm.
NOTE: If you select OFF you will not hear the Low battery tone.
Highlight SETUP HANDSET
Keypad tone
DIRECTORY
MAILBOXES
SETUP HANDSET
REGISTER
The handset is factory programmed to beep at each key-
press. Select ON or OFF, then select OK to confirm.
NOTE: If you select OFF you will not hear a beep when you press keys.
OK
^
V
Contrast
At this menu you can adjust the handset screen contrast to one
-
+
Scroll to choose desired item
of 16 levels. Use
or
to select the level you prefer,
then select OK to confirm.
RINGERS
LOW BATT TONE
KEYPAD TONE
CONTRAST
Rename
At this menu you can change the name (up to 14 characters)
that appears on your handset screen, and identifies your
handset in all Intercom/Transfer menus.
SET
^
V
• To enter characters, see “To Enter a Name” on page 21
and use the dial pad chart.
Select SET
• Select > to move the cursor to the right. At this point
LOW BATT TONE
KEYPAD TONE
CONTRAST
you can enter a character.
RENAME
• Select MORE for additional options:
• Select DEL to delete characters.
SET
^
V
• Select SPACE to enter a space.
• Select BACK to go back to the previous screen.
• Select SAVE to store the new name.
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Telephone Operation
Base settings
Ringers
At this menu you can change ring volumes, or turn the
ringers off. You can also select one of six ring melodies. You
will hear an example of each ring volume level and ring type
as you scroll through the choices.
Follow the menu instructions to select the volume and
melody you prefer, then select OK or SAVE to confirm.
Select MENU
NOTE: Choose different ringer melodies for the two different lines so you can
easily identify which line is ringing.
BASE
Call screening
RDL
MENU
CID
Call screening lets you hear messages at the base as callers
leave them. Select ON or OFF, then select OK to confirm.
NOTE If you selected OFF you will not hear messages as callers leave them.
:
Highlight SETUP BASE
Set pulse/tone
DIRECTORY
Factory default setting for both lines is TONE. Change this to
PULSE only if you do not have touch-tone dialing service
(select line, highlight TONE or PULSE, then select OK).
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
OK
^
V
Keypad tone
The handset is factory programmed to beep at each key-
press. Select ON or OFF, then select OK to confirm.
Scroll to choose desired item
NOTE: If you selected OFF you will not hear beeps at each keypress.
RINGERS
CALL SCREENING
SET PULSE/TONE
KEYPAD TONE
Contrast
At this menu you can adjust the base screen contrast to one of
16 levels. Use
SET
^
V
-
+
or
to select the level you prefer, then
select OK to confirm.
Rename
Select SET
At this menu you can change the name (up to 14 characters)
that appears on your base screen, and identifies your base in
all Intercom/Transfer menus. See “Rename” on page 18 for
instructions.
KEYPAD TONE
CONTRAST
RENAME
DEREGISTER ALL
SET
^
V
Deregister all
Use this option with EXTREME CAUTION. It will make all
handsets unusable until each one has been re-registered
(see page 41-43 for more details about deregistering and
re-registering handsets).
19
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 20
Directories
Directories
PAT JOHNSON
908-555-0100
EDIT
^
V
Handset and Base directories
There are separate directories in the handset and the
base.
Each directory can store up to 50 entries. Each entry
can contain a number up to 32 digits and a name up to
16 letters long. A convenient search feature can help
you find and dial numbers quickly (see page 22).
The procedure for entering, editing and dialing directo-
ry entries is the same for both the handset and the
base.
S
Handset: 50 entries
Timeouts and error tones
Base: 50 entries
If you pause for too long while making an entry the pro-
cedure will time out and you will have to begin again.
The time out duration is 20 seconds.
If all memory locations are in use, an error tone will
sound when you attempt to enter a new number. This
means the memory is full, and you will not be able to
store a new number until you delete an existing one.
20
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 21
Directories
New directory entries
To enter a number
Enter number, then select SAVE
When the phone is idle, use the dial pad to enter up to
32 digits. When the number is complete, select SAVE.
• Press CLEAR to erase digits if you make a mistake.
5551234
• Select PAUSE to enter a dialing pause.
PAUSE
MENU
SAVE
NOTE: Use PAUSE to enter a three-second dialing delay in a number if
you want the system to wait for a dial tone or access tone before continu-
ing dialing. You may need this for certain banking and long-distance services
or to obtain an outside line when using a business telephone system.
To enter a name
Use the dial pad and the chart below to enter a name
(up to 16 characters). Each press of a particular key will
cause characters to be displayed in the following order:
Enter name, then select SAVE
ENTER NAME
PAT WILLIAMS
Characters by number of key presses
Dial
Key
1
2
3
4
5
6
7
8
9
CLR
SAVE
>
1
2
3
4
5
6
7
8
9
0
1
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
a
b
c
f
2
3
4
5
d
g
j
e
h
k
i
L
l
M
P
T
O
R
V
Y
m
S
t
n
p
u
w
o
q
v
x
6
r
s
z
7
9
8
y
W
0
Z
#
#
The cursor moves to the right when you press another
dial pad button. Select > to enter a space.
• Select CLR to erase letters if you make a mistake.
• Press 1 repeatedly to enter an ampersand (&),
apostrophe ('), comma (,) period (.), or digit 1.
• Press # to enter a pound sign (#).
• Press * to enter an asterisk (*).
Storing the entry
ENTRY HAS BEEN
STORED!
Select SAVE to store your new directory entry. To
change it later, see page 23.
RDL
MENU
CID
21
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 22
Directories
Directory search-Handset and Base
Select MENU, then scroll to DIRECTORY. Select OK.
You must use ^ or V to browse through the direc-
tory, or search to find a specific entry. You can press
CLEAR at any time to exit the directory.
To browse through the directory
To browse, use ^ or V to scroll through all entries
one by one.
FIND
^
V
To search alphabetically
To shorten your search, use the telephone dial pad to
enter the first letter of a name. You can also scroll
through the DIRECTORY by using ^ or V.
5
SEARCH FOR
You can also select FIND, enter the name or part of the
name, and select FIND again.
J_
CLR
FIND
Press dial pad buttons once for the first letter, twice for
the second, three times for the third, as shown on page
21.
JACK
DID YOU KNOW?
Press * at any time while a directory entry is
displayed to jump immediately to the search menu.
888-883-2445
EDIT
^
V
To call a displayed number
To dial the displayed entry on the handset, press LINE 1
or LINE 2, or press SPEAKER.
To dial the displayed entry on the base, press LINE 1 or
LINE 2, or press SPEAKERPHONE, or lift the corded
handset, or press HEADSET if a headset is connected to
the base.
22
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 23
Directories
PAT WILLIAMS
555-1234
To dial, delete or change entries
EDIT
^
V
To dial a number
When any directory entry is displayed:
Select DEL to delete entry
• Press LINE 1 or LINE 2, or press SPEAKER on the
handset.
PAT WILLIAMS
555-1234
• Press LINE 1 or LINE 2, or press SPEAKERPHONE,
or lift the corded handset from the base, or press
HEADSET if a headset is connected to the base.
DEL
EDIT
Select EDIT to change entry
To delete an entry
PAT WILLIAMS
555-1234
When any directory entry is displayed, select EDIT,
then DEL.
DEL
EDIT
NOTE: Deleted entries cannot be recovered.
To change an entry
Select name or number to change
When any directory entry is displayed, select EDIT to
modify the entry. Select EDIT again, and then select
NAME or NUM. The cursor is at the beginning of the
name or number.
PAT WILLIAMS
555-1234
NAME
NUM
• Select > to move the cursor to the right.
• Select MORE to see the second editing screen, (DEL,
PAT WILLIAMS
5551234
BACK, and PAUSE or SPACE).
• Select DEL to delete the character on the cursor.
SAVE
MORE
>
• Select PAUSE, when editing a number, to enter a
three-second dialing delay.
• Select SPACE, when editing a name, to enter a space.
PAT WILLIAMS
5551234
• Select BACK to go back to the first edit screen.
DEL
BACK
PAUSE
• Select SAVE when you are done editing the name or
number.
• Press CLEAR at any time to back up to the previous
screen or exit the menu. If you have not selected
SAVE, any changes you have made will be not be
saved.
PAT WILLIAMS
5551234
DEL
BACK
SPACE
23
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 24
Caller ID Logs
Caller ID Logs
CHRIS THOMPSON
How Caller ID works
908-555-0100
11:29 A Oct4
#01
If you subscribe to Caller ID service provided by your
local phone company, information about each caller will
be displayed after the first or second ring.
Caller’s name
Caller’s number
Entry number:
N01: New call
#01: Old call
CHRIS THOMPSON
908-555-0100
Line of call
Time of call
11:29 A Oct4
#01
MENU
^
V
Handset: 50 entries
Date of call
S
Information about the last 50 incoming calls is stored in
your call log. You can review the call log to find out
who has called, return the call without dialing, or copy
the caller’s name and number into your directory.
Base: 50 entries
Each log entry is numbered (number 1 is always the most
recent). When the call log is full, the oldest entry is
deleted to make room for new incoming call information.
If you answer a call before the information appears on
the screen, it will not be saved in your call log.
NOTE: Caller ID features will work only if both you and the caller are in
areas offering Caller ID service, and if both telephone companies use compati-
ble equipment.
Handset and Base call logs
There are separate Caller ID logs in each handset and
in the base. Actions taken on entries in one log will not
affect the other logs. For example, if you delete entries
from the base log, they will still appear on the
handset(s).
Each call log can store up to 50 entries. Each entry can
contain a number up to 14 digits, and a name up to 16
letters long.
The procedure for viewing, dialing, deleting and trans-
ferring call log entries to your directory is the same for
both the handset and the base.
24
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 25
Caller ID Logs
To review your call log- Handset and Base
To review your call log
To view your Caller ID log select CID, the most recent
call is displayed first. Use ^ or V to scroll through the
list as shown at left.
RDL
MENU
CID
To return a call
Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to
call the person currently displayed (see page 26 for
important dialing options).
CHRIS THOMPSON
908-555-0100
11:29 A Oct4
#01
MENU
^
V
Other options
While the CID record is displayed, select MENU to dis-
play other options:
• Highlight DIAL OPTIONS to view dialing options (see
page 26).
• Highlight DELETE CID, then choose THIS to delete
displayed entry or ALL then YES to delete all entries
in the call log.
DIAL OPTIONS
DELETE CID
*
4
7
SAVE TO MEM
• Highlight SAVE TO MEM to copy the displayed name
and number into the directory (see page 23 to edit
name or number).
OK#
^
V
Press * for dialing options
Press 4 to delete
Press 7 to copy to directory
DID YOU KNOW?
While the CID record is displayed, press * (to display
dialing options); 4 (to delete the record); or 7 (to save
the record into directory).
25
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 26
Caller ID Logs
CHRIS THOMPSON
908-555-0100
11:29 A Oct4
To dial a call log entry-Handset and Base
#01
MENU
^
V
When any Caller ID screen is displayed on the handset,
press SPEAKER or LINE 1 or LINE 2 to dial the number
exactly as it appears on the screen.
When any Caller ID screen is displayed on the base,
press SPEAKERPHONE, or LINE 1 or LINE 2, or lift the
corded handset, or press HEADSET if a headset is con-
nected to the base to dial the number exactly as it
appears on the screen.
DIAL OPTIONS
DELETE CID
*
4
7
SAVE TO MEM
OK#
^
V
Dialing options
555-6789
Caller ID numbers may appear with an area code that
may not be required for local calls, or you may need to
add a "1" at the beginning to dial a long distance call. If
the number displayed is not in the correct format, you
can change how it is dialed.
1-555-6789
908-555-0100
1-908-555-0100
DIAL
^
V
Select MENU, then * to see a list of dialing options.
Select V or ^ to highlight the option you want, then
Select DIAL (use line 1) or press LINE 2 to dial.
555-6789
1-555-6789
908-555-0100
1-908-555-0100
V
DIAL
^
DID YOU KNOW?
While a CID record is displayed, press # to toggle the
dialing options; When the option you what is shown,
press LINE 1 or LINE 2 to dial it out.
Highlight desired option and
then select DIAL to use line 1
or press LINE 2 to use line 2.
26
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 27
Caller ID Logs
CHRIS THOMPSON
LEFT A MESSAGE
Messages with Caller ID-Handset and Base
908-555-0100
11:29 A Oct4
^
#01
V
MENU
If a caller leaves a message, the Caller ID screen will
display LEFT A MESSAGE beneath the caller’s name.
To hear the message, press 1 (or select MENU, high-
light PLAY MESSAGE, then select OK).
PLAY MESSAGE (1)
PAUSE/RESUME (5)
To pause playback, press 5 (or select MENU, highlight
PAUSE/RESUME, then select OK). Press 5 again to
resume playback.
SKIP
(6)
OK
^
V
At the base, messages can only be played through the
speaker. You cannot listen to messages through the
corded handset.
At the handset, messages are played through the
speakerphone. If you prefer to listen privately, you can
press SPEAKER to switch to earpiece playback.
The answering system plays the message only once,
then changes its status from “new” to “old.” You can
press CLEAR to stop message playback, but no other
answering system features are available at this point.
To play back voice messages with full access to all
answering system features, please turn to page 31.
27
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 28
Answering System Operation
Mailbox buttons flash to
announce new messages
Answering System
Operation
Message capacity
The answering system can record up to 99 messages
for each line, depending on how long each message is.
Individual messages can be up to 4 minutes long, but
total maximum recording time for all messages is 25
minutes. Messages will remain available for replay until
you delete them.
Handset light flashes to
announce new messages
Handset access
NEW MESSAGES
In addition to the features described in this section, you
can also use your handset to review or delete messages
(see page 31).
RDL
MENU
CID
S
NOTE: Only one station (handset or base) can access the answering
system at a time.
Press to record memo (see page 35)
phone conversation (see page 35) or out-
going announcement (see page 30).
Press to turn the mailbox
of that line on or off.
Press to delete messages
(see page 31).
Press to repeat message
(see page 31).
Press to skip message
(see page 31).
Press to start or stop Line 1
message playback (see page 31).
Press to start or stop Line 2 mes-
sage playback (see page 31).
28
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 29
Answering System Operation
Day and time announcements
RDL
MENU
CID
To set day and time
Before playing each message, the answering system
announces the day and time the message was received.
Highlight MAILBOXES
Before using the answering system, you should follow
the steps at left to set the day and time, so messages
are dated correctly.
DIRECTORY
MAILBOXES
SETUP HANDSET
REGISTER
OK
Select MENU, scroll to MAILBOXES, then select OK.
^
V
Scroll to SET DAY/TIME, then select OK.
To set the day, scroll to a day of the week, then select
SET. Scroll to the correct day, then select OK.
Highlight SET DAY & TIME
To set the time, scroll to the current time setting, then
select SET. Use the dial pad to enter four digits (08:15),
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1
then press 2 for “AM” or 7 for “PM”). Select
SAVE when time is entered correctly.
OK
^
V
Select and modify day & time
SUNDAY
12:00AM
SET
^
V
29
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 30
Answering System Operation
Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
Outgoing announcements
SETUP BASE
DISPLAY BASE-ID
Outgoing announcements are the messages callers hear
when calls are answered by the answering system.
OK
^
V
The phone is pre-programmed with an announcement
that answers calls with “Hello. Please leave a message
after the tone.” You can use this announcement, or
replace it with a recording of your own voice.
Highlight mailbox to modify
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1
To record your outgoing announcement
OK
^
V
Select MENU then follow the steps at left to highlight
RECORD NEW OGA, then select OK. At the screen
prompt, begin speaking. Speak facing the telephone base
from about 9 inches away or speak into the cordless
handset microphone. Select STOP when you are finished
to hear the announcement you just recorded.
Highlight REVIEW/CHNG OGA
ANSWER + RECORD
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2
You can record an announcement up to 4 minutes long.
Announcements less than 3 seconds long will not be
recorded.
SET
^
V
NOTE: Each mailbox has its own announcement.
Highlight RECORD NEW OGA
DID YOU KNOW (base only)?
LISTEN TO OGA
DELETE OGA
Press and hold RECORD, then press MAILBOX LINE
1/LINE 2 to record an outgoing announcement for the
selected line.
RECORD NEW OGA
OK
^
V
To review or delete your announcement
Follow the steps at left to highlight LISTEN TO OGA or
DELETE OGA.
RECORDING OGA
FOR LINE 1
ANSWER + RECORD
MODE
NOTE: If you delete your outgoing announcement, calls will be answered
with the pre-programmed announcement described above.
STOP
30
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 31
Answering System Operation
Base: Press mailbox button
Message playback
At the base, press a mailbox button to hear messages.
At the handset, select MAILBOXES, then choose a mail-
box. Messages are played back in order from newest to
oldest.
Handset: Select MENU,
If you have new messages waiting, PLAY NEW MSG will
appear in both handset and base main menus. After select-
ing it, the system will announce “Mailbox one (or two)”,
then play back new messages only.
highlight MAILBOXES
DIRECTORY
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
Information during playback of messages
OK
^
V
• During playback, the memo or message number,
NEW or OLD, date & time and its length will be dis-
played on screen (with Caller ID information if avail-
able).
Highlight mailbox
PLAY MAILBOX 11
PLAY MAILBOX 2
SET DAY/TIME
• Before each message, you will hear the day and time
it was received.
SETUP MAILBOX 1
• After the last message, you will see END OF MAILBOX 1
OK
^
V
OR 2 MESSAGES! on the screen.
Options during playback
• Press VOLUME button to adjust playback volume.
“Sunday, 12 am...”
• Press REPEAT or select RPT to repeat message cur-
rently playing. During Message Playback mode, this
key repeats the current message unless it is pressed
within 2 seconds of beginning of message playback, in
which case it plays the previous message.
NEW MSG 1 OF 4
CHRIS THOMPSON
888-883-2445
11:29 A Oct4
14s
RPT
MENU
DEL
• Press DELETE or select DEL to delete message being
played back.
• Select MENU for more options:
Repeat
Delete
message
message
- Press 5 to pause or resume playback.
- Press 6 to skip to next message.
• Press CLEAR or any mailbox button to stop playback.
PLAY
(1)
PAUSE/RESUME (5)
To delete all messages
SKIP
(6)
To delete all messages, press DELETE at the base while
the phone is idle. Select a mailbox, then select DEL to
confirm.
OK
^
V
Numbers following commands
are keyboard shortcuts (i.e.,
press 6 to skip)
NOTE: Use this action with caution. It will delete both new and old mes-
sages. It is suggested that you do this only after playback of all messages.
31
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 32
Answering System Operation
Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
Answering mode
SETUP BASE
DISPLAY BASE-ID
In Answer + Record mode, callers are asked to leave a
OK
^
V
message. In Answer Only mode, callers hear an
announcement but cannot leave messages. This option
is useful, for example, to notify callers that you will be
away for an extended period and request that they call
back after a certain date.
Highlight mailbox to modify
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1
To select answering mode
OK
^
V
Select MENU then follow the steps at left to select the
answering mode for each mailbox. Use the V or ^
buttons to highlight a selection, then select OK.
Highlight current answer mode
ANSWER + RECORD
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2
Answer Only announcement
When Answer Only is turned on, calls are answered
with a pre-recorded announcement that says “We’re
sorry, messages to this number cannot be accepted”. You
can use this announcement, or replace it with a record-
ing of your own voice.
SET
^
V
Choose desired answer mode
After turning on the Announce Only feature, follow the
steps on page 30 to record your announcement. Callers
will hear this announcement only when the Announce
Only feature is turned on. Otherwise they will hear the
standard announcement asking them to leave a message.
L1 MAILBOX IS
CONFIGURED TO
ANSWER + RECORD
ANSWER ONLY
OK
^
V
32
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 33
Answering System Operation
Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
Number of rings before answer
SETUP BASE
DISPLAY BASE-ID
At this menu you can select how the answering system
OK
^
V
answers incoming calls. Select
one of four options:
or
to highlight
-
+
• Answer calls after 2 rings.
Highlight mailbox to modify
• Answer calls after 4 rings (default).
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
• Answer calls after 6 rings.
SETUP MAILBOX 1
•
Toll Saver (system answers after 2 rings if you have
new messages, and after 4 rings if you have no new
messages).
OK
^
V
Select SAVE to confirm your choice.
Highlight # OF RINGS
See page 28 to turn one or both mailboxes off, so that
incoming calls are never answered.
ANSWER + RECORD
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2
SET
^
V
Choose number of rings
L1 ANSWER MODE:
AFTER 4 RINGS
—
SAVE
+
33
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 34
Answering System Operation
Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
Audible message alert
SETUP BASE
DISPLAY BASE-ID
At this menu you can choose whether you want to be
alerted when you have new messages waiting.
OK
^
V
When the audible message alert is on, the telephone
will beep every 10 seconds to alert you when there are
new messages waiting.
Highlight mailbox to modify
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
Select OFF or ON, then select OK.
SETUP MAILBOX 1
OK
^
V
Highlight AUD ALERT OFF
REVIEW/CHNG OGA
SEC.CODE: 5000
# OF RINGS: 2
AUD ALERT OFF
SET
^
V
Choose setting
AUDIBLE ALERT IS
OFF
ON
OFF
OK
ON
34
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 35
Answering System Operation
Recording and playing memos and phone conversations
Memos are messages you record yourself. They are
saved, played back and deleted exactly like incoming
messages. You can record a memo as a reminder to
yourself, or leave a message for someone else if others
in your household use the answering system.
Note: You can also record a phone conversation. This is also known as 2-
way recording.
Select mailbox
You can record a memo or phone conversation up to
four minutes long. Memos or phone conversations less
PLEASE SELECT
MAILBOX FOR MEMO
than one second will not be recorded.
M1
ABORT
M2
To record a memo (Base Only)
Press RECORD, then press MAILBOX LINE 1/LINE 2 (or
select M1 or M2 ) to record a memo in the selected
mailbox. Press MAILBOX LINE 1/LINE 2 (or select STOP)
to stop recording.
RECORDING MEMO
IN MAILBOX 1
To record a phone conversation (Base Only)
STOP
While you are on a call, press RECORD on the base.
The conversation will be recorded into the mailbox
associated with the line the call is on. Press MAILBOX
LINE 1/LINE 2 or RECORD to stop recording.
NOTE: The far-end parties will hear a long beep when the recording is initi-
ated. There will be no other indication to them, so to ensure compliance
with any state and federal regulations that concern recording a telephone call,
you should start the recording process and then inform the caller that you are
recording the call.
NOTE: While you are recording the conversation, you can press CLEAR to
stop recording and delete the already-recorded portion of the conversation.
NOTE: 2-way recordings are never in the "new" message list, because you
have already heard them.
To play back a memo or 2-Way Recording
Press a mailbox button to hear messages, memos, and 2-
way recordings (see page 31 for other options).
35
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 36
Answering System Operation
Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
Change security code
SETUP BASE
DISPLAY BASE-ID
You must enter a security code for remote access to
the answering system from another telephone.
OK
^
V
The security code is factory programmed to 5000, but
you should change it to a number known only to you.
Highlight mailbox to modify
To change the code, follow the steps at left. Using the
dialpad, enter a four-digit number, then select SAVE.
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1
OK
^
V
NOTE: The security number you enter will be applied to both mailboxes.
Highlight SEC. CODE
ANSWER + RECORD
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2
SET
^
V
Enter 4-digit security code
SECURITY CODE
5000
SAVE
<
>
36
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 37
Answering System Operation
Dial your telephone number
from any touch-tone phone.
1
Remote access
When system answers, enter
2
A 4-digit security code is required to access your
answering system from any touch-tone phone. This
code is “5000” by default; see page 36 to change it.
4-digit Remote Access Code
(“5000” unless you have
changed it).
Enter remote commands
(see list at right).
3
4
All messages: Press 1 + mailbox number.
Play messages
1or
New messages: Press 2 + mailbox number.
2
+ mailbox (1 or 2)
Hang up to end call and save
all undeleted messages.
Press to repeat current message. Press twice
to hear previous message.
Repeat or go back
4
Press to skip current message and advance
to next message.
Skip to next message
6
If you enter no commands,
the system will play new mes-
sages (or prompt you to enter
5 to hear the help menu if
there are no new messages).
Press to stop any operation
(stop playback, stop recording).
Stop
#
If you enter no commands
after playback, you will be
prompted to press 5 to hear
the help menu.
Press during playback to delete current
message.
Delete message
3
Press 3 + mailbox number to clear all mes-
sages in selected mailbox.
NOTE: Use this command with caution. It
will delete both new and old messages. It is
suggested that you use this command only
after playback of all messages.
Delete all messages
If you continue to enter no
commands, the call will end.
3+ mailbox (1 or 2)
Review announcement
Press 7 + mailbox number to review
current outgoing announcement.
7+ mailbox (1 or 2)
Press 8, enter mailbox number, then speak
after tone. Press 5 to stop recording.
Record announcement
8+ mailbox (1 or 2) to begin
5to stop recording
Press 9 + mailbox number to toggle
(Answer+Record or Answer Only mode).
Change answer mode
9+ mailbox (1 or 2)
Press 0 + mailbox number to toggle
mailbox on or off.
Turn mailbox off
0+ mailbox (1 or 2)
If off, system answers after 10 rings. Enter
access code, then 0 + mailbox number.
Turn mailbox on
0+ mailbox (1 or 2)
End remote access call (or hang up).
Exit
*
Press while not listening to messages to hear
voice help menu.
Help menu
5
37
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 38
Appendix
Display screen status icons
Status icons
Line in use (line number shown in phone icon)
Handset or Base using answering system (handset or base number
followed by “T”)
1T
HANDSET 1
RDL
MENU
CID
Phone in use (intercom call); flashes when handset or base is
being paged
Battery power level (see below); Battery charging (animated dis-
play). (This icon is only on handset screen.)
Handset identification number
Microphone is muted
1-8
M
S
Call is on hold
H
P
R
No AC power
Handset is not yet registered, or searching for base
1
BASE
Battery power levels
RDL
MENU
CID
Battery fully charged
Approximately half power remaining
Battery power is low; should be recharged soon
(flashing) Battery power is very low and must be recharged
38
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 39
Appendix
Display screen messages-Handset and Base
Screen display messages
The handset or base is in use.
PHONE ON
The handset or base is on hook.
PHONE OFF
You are accessing an empty directory.
DIRECTORY IS
EMPTY
You are saving to a full directory.
The call is on mute.
DIRECTORY IS
FULL
MICROPHONE
MUTED
You are using handset speaker.
(handset only)
HANDSFREE ON
HANDSFREE OFF
LOW BATTERY
S
Handset speaker is turned off.
(handset only)
The battery needs to be recharged.
(handset only)
The call is on hold.
CALL ON HOLD
There is a call coming in on Line 1.
INCOMING CALL
ON LINE 1
INCOMING CALL
ON LINE 2
There is a call coming in on Line 2.
There are new answering system
messages.
NEW MESSAGES
There are new calls in the CID log.
X NEW CALLS
The handset has lost communication with
the base.
(handset only)
SEARCHING FOR
BASE
Another handset (or base) has accessed
the answering system.
MAILBOX IS BUSY!
LINE 1 IN USE!
Another handset (or base) is off-hook on
Line 1.
Another handset (or base) is off-hook on
Line 2.
LINE 2 IN USE!
The maximum number of handset are in
use.
SYSTEM IS BUSY!
CHECK AC POWER
The system is in power failure mode.
39
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Appendix
Alert tones and indicator lights
Handset light flashes to
announce new messages
Alert tones
“Beep-Beep-Beep-Beep-Beep”
(5 quick beeps)
Handset battery is low. Place handset in
base to charge the battery.
“Beep”
(Single beep)
Handset registration or programming
command successfully completed.
“Beeeeeeeeep”
(1 long beep)
Error tone (current operation has been
unsuccessful; try again).
S
On when speakerphone is
in use.
Indicator lights
ON/OFF LINE 1/2
On: Mailbox turned on
Off: Mailbox turned off
MUTE
On when base
microphone is muted.
HEADSET
On when headset is
in use.
SPEAKERPHONE
On when speakerphone
is in use.
SPARE BATTERY
MAILBOX LINE 1/2
Steady: Old messages
Flashing: New messages
LINE 1/2
Steady: Spare battery is charging
Flashing: AC power is off. Spare
battery is in use.
Steady: Line in use
Slow flash: Line on hold
Quick flash: Line ringing
40
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 41
Appendix
Adding new handsets
Your telephone can accommodate up to eight cordless handsets. You can add new hand-
sets (AT&T model EP590-2 sold separately) at any time, but each must be registered with
the base before use.
The handset provided with your EP5962 is automatically registered as Handset 1.
Additional handsets will be assigned in the order they are registered (HANDSET 2,
HANDSET 3, etc).
Before using a new handset, you must first register it with the base. During registration,
you must enter the 15-digit ID number of the telephone base. To find this number, go to
the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.
Base: Select MENU, then
highlight DISPLAY BASE ID
To add a new handset:
DIRECTORY
• Make sure your handset batteries are properly
installed and charged.
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
• The handset will display NO BASE SUBSCRIPTION
OK
^
V
and ENTER BASE ID alternatively.
• Enter the 15-digit base ID, and then select OK.
• The handset will display PLEASE WAIT!! and then
A new handset will display:
will search for the base.
NO BASE
SUBSCRIPTION
NOTE: If the registration is successful, the handset will display the
new handset number.
OK
<
NOTE: If the incorrect registration ID is entered and OK is selected,
the incorrect ID will be deleted and the handset will display Enter
Base ID.
ENTER BASE ID
OK
<
Enter base ID, then select OK
S
S
S
ENTER BASE ID
123456789012345
Handset 3
Handset 1
Handset 2
OK
<
41
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 42
Appendix
Replacing a handset
If you are replacing a handset on a system that has the maximum number of registered
handsets (8) or wish to change the assigned handset number of your registered hand-
set, you must first deregister all handsets and then re-register all handsets.
NOTE: Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been re-
registered.
Base: Select MENU, then
highlight SETUP BASE
To deregister all handsets:
• Select MENU on the base, scroll to SETUP BASE,
DIRECTORY
then select OK.
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
• Scroll to DEREGISTER ALL and then select SET. The
base will display DO YOU WANT TO DEREGISTER ALL
HANDSETS?
OK
^
V
V
NO
• Select YES. All handsets are deregistered and are
unusable until each has been re-registered (see page
43).
Select SET
CONTRAST
ENHANCED MODE
RENAME
DEREGISTER ALL
SET
^
Base will display:
DO YOU REALLY
WANT TO
DEREGISTER ALL
HANDSETS?
YES
42
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 43
Appendix
Re-Registering a handset
You can re-register handsets after deregistration from the base. Or you can re-register
handsets to a new base unit if you have replaced your base unit for any reason.
During re-registration, you must enter the 15-digit ID number of the telephone base.
To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID,
then select OK.
Base: Select MENU, then
highlight DISPLAY BASE ID
To re-register a handset:
DIRECTORY
• Make sure your handset batteries are properly
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
installed and charged.
• Your handset will display SEARCHING FOR BASE.
OK
^
V
• Select NEW on the handset. The handset will display
ENTER BASE ID.
• Enter the 15-digit base ID, and then select OK.
Handset: Select NEW
• The handset will display PLEASE WAIT!! and then will
search for the base.
SEARCHING
FOR BASE
NEW
MENU
NOTE: If the registration is successful, the handset will display the new
handset number.
NOTE: If the incorrect registration ID is entered and OK is selected, the
incorrect ID will be deleted and the handset will display Enter Base ID.
ENTER BASE ID
OK
<
Enter base ID, then select OK
ENTER BASE ID
123456789012345
OK
<
PLEASE
WAIT!!
43
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 44
Appendix
Charging a spare battery
An optional spare battery (AT&T model 103, sold separately) can be kept charged in
the base for quick replacement when a handset battery becomes depleted and for
power failure operation.
A spare battery requires at least 24 hours to reach full charge.
Caution: Only the rechargeable handset battery (AT&T model 102) or optional
replacement battery (AT&T model 103) can be charged in the base.
Press latch on side of phone to open drawer, insert battery, then close drawer.
Insert battery with contacts facing up and to the right, as shown.
Power failure operation
In the event of a power failure, a fully charged spare battery in the base will allow you
to make and receive calls on the base as well as the system’s cordless handset(s) for
30 to 60 minutes, depending on usage.
In power failure mode, the SPARE BATTERY indicator on the base will flash. You will
see CHECK AC POWER in the display and a P will appear in the upper left corner of
the display.
NOTE: In power failure mode, the base speakerphone volume will be at the lowest level and cannot be adjusted.
Also, the base display does not light.
44
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45
Appendix
In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer
•
•
Make sure the battery is installed and charged correctly (see page 8).
Telephone
does not work
at all
Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
•
•
Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the charger to re-initial-
ize.
•
Make sure the ringer is on (see pages 18-19).
Phone does
not ring
•
Make sure the telephone line cord and AC adapter are plugged in
properly (see pages 6-7).
•
•
Move the handset closer to the base.
You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
•
•
You may be out of range. Move closer to the base.
If you hear
noise or
Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
interference
during a call
•
•
•
•
The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
Do you have DSL service? If so, you need to have a DSL filter installed
at every phone jack that has a phone connected to it. Contact your
DSL service provider for filter information.
Do you have a wireless router or a computer with a wireless LAN
card? If so, place the corded base unit and the cordless handset at
least 3 feet away from your wireless router, computer, or cordless
remote charger to avoid interference.
•
If the cordless handset buttons don’t work, try placing the handset in
the charger for at least 15 seconds.
Buttons don’t
work
•
If the corded base buttons don't work, try unplugging the AC adapter
and then plug it back in again.
45
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Appendix
In case of difficulty
•
•
•
•
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after 4 minutes.
Incomplete
messages
If the caller pauses for more than 7 seconds, the system stops record-
ing and disconnects the call.
If the caller's voice is very soft, the system may stop recording and
disconnect the call.
If the system’s memory becomes full during a message, the system
stops recording and disconnects the call.
•
Press VOLUME to increase speaker volume.
Difficulty hear-
ing messages
•
Make sure that the answering system is on.
System does
not answer
•
•
•
If Toll Saver is activated, the number of rings changes to two when
you have new messages (see page 33).
after correct
number of rings
In some cases, the system may be affected by the ringing system used
by the local telephone company.
If the memory is full or the system is off, the system will answer after
10 rings.
•
•
Be sure to enter your Remote Access Code correctly (see pages 36-37).
System does
not respond
to remote
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
commands
•
•
The answering system may not detect the Remote Access Code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
There may be noise or interference on the phone line you are using.
Press dial-pad buttons firmly.
NOTE: The security number you enter will be applied to both mailboxes.
•
•
•
When you record your announcement, make sure you speak in a nor-
mal tone of voice, about 9 inches from the base.
Announcement
message is not
clear
Make sure there is no “background” noise (TV, music, etc.) while you
are recording.
You can record your announcement from the cordless handset if
announcement is not clear.
46
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 47
Appendix
Index
A
manual dialing, 10, 12
directory dialing, 23
AC adapter, 6, 7
Directories,
Access code, 36, 37
Adding new handsets, 41
Alert tones, 40
dial number, 23
edit entries, 23
name search, 22
new entries, 21
Display screen, 25
Answering calls, 10, 12
Answering system, 28
answer only, 32
audible message alert, 34
delete messages, 31
outgoing announcement, 30
memos, 35
E
Ending calls, 10, 12
Error tones, 20, 40
play messages, 31, 37
recording phone conversations
(2-way recording), 35
remote access, 37
rings before answer, 33
security code, 36, 37
F
Flash (switchhook flash), 14
H
Hands-free use, 10, 12
Headset, 9
Hold, 11, 13
B
Battery charging, 8, 44
Battery installation, 8
Belt clip, 9
I
Incoming call log, 24
Incoming calls, answering, 10, 12, 16
Incoming messages, 27, 28
Indicator lights, 40
C
Call history, 24
Caller ID, 5, 24
Intercom, 16
add entries to phone directory, 25
delete entries, 25
dial entries, 26
L
Last number redial, 10, 12
Low battery, 8
Call screening, 19
Call transfer, 13
CID, 24
M
Conference calls, 17
Making calls, 10, 12
Memos, 35
Menus, 2, 18-19
Message alert, 34
Messages, 28-37
Microphone, 30, 35
Mute, 10, 12
D
Day/time, 29
Delete Call Log entries, 25
Delete redial entries, 10, 12
Deregister all handsets, 19, 42
Dialing,
47
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 48
Appendix
Index
N
S
Names,
Search for name, 22
Security codes, 36, 37
Skip, 31
Spare battery, 44
Speakerphone, 10, 12
enter into directory, 21
search for, 22
New handsets, 41
Number of rings before answer, 33
O
T
On/off button, 28
Technical specifications, 49
Time, 29
Operating range, 5
Outgoing announcement, 30
Out of range, 5
Tones,
base tones & alerts, 40
handset tones & alerts, 40
send tones during call, 15
Troubleshooting, 45
P
Paging, 16
Playback (messages), 31
Power failure operation, 44
Problems, 45
V
Volume controls, 14
Q
Quick reference guide, 2-3
R
Receiving calls, 10, 12
Recharging, 8, 44
Recording phone conversations (2-way
recording), 35
Redial, 10, 12
Repeat, 31
Replacing a new handset, 42
Re-Registering a handset, 43
Ring silencing, 14
Ring tone options, 18, 19
48
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Appendix
Technical specifications
RF Frequency Band
Channels
5744 MHz — 5825 MHz
95
Channel Spacing
Sensitivity
864 KHz
-93 dBm
Base Unit Voltage
(AC Voltage, 60Hz)
96 — 144 Vrms
8 Vdc
Base Unit Voltage
(AC Adapter Output)
Handset Voltage
2-3 Vdc
Charger Voltage(AC Adapter
Output)
8 Vdc
49
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 50
Appendix
Remote access wallet card
Use the wallet card below to help you remember commands to control your
answering system from any touch tone telephone.
Cut along dotted line
Call your phone number, then enter your
4-digit access code (preset to 5000).
NOTE: Messages are played back in order from newest
to oldest.
Action
Remote Command
Voice help menu ................5
Play messages ........................1+ mailbox (all) 2 + mailbox (new)
Repeat message..................4
Skip message ......................6
Stop ......................................#
Hang up
Save messages ....................
Delete message ..................3
Delete all messages ..........3 + mailbox number
NOTE: Use this command with caution. It will delete both new and old messages. It
is suggested that you use this command only after playback of all messages.
Review announcement ....7 + mailbox number
Record announcement ....8 + mailbox number
5 to stop
Fold card here
Change answer mode ......9 + mailbox number
End remote access call ....* (or hang up)
Turn mailbox off ................0 + mailbox number
Turn mailbox on ................ If off, system answers after 10 rings. Enter
access code, then press 0 + mailbox number
5.8 GHz 2-Line Telephone/Answering System EP5962
Copyright © 2005 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones. Printed in China.
50
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 51
Copyright © 2005 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05.
91-000302-050-000
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