AT T EP5962 User Manual

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1  
User Manual (Part 2)  
5.8 GHz 2-Line  
Corded/Cordless  
Answering System EP5962  
with Caller ID & CallWaiting  
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91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1  
User Manual (Part 2)  
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5.8 GHz 2-Line  
Corded/Cordless  
Answering System  
EP5962  
Table of contents  
Getting Started  
Answering System Operation  
Answering system operation ..........28  
Day and time announcements ........29  
Outgoing announcements................30  
Message playback...............................31  
Answering mode................................32  
Number of rings before answer.....33  
Audible message alert.......................34  
Recording and playing memos........35  
Change security code .......................36  
Remote access....................................37  
Quick reference ...................................2  
Parts checklist.......................................4  
Before you begin..................................5  
Telephone base installation................6  
Battery & charger installation............8  
Belt clip & accessories.........................9  
Telephone Operation  
Basic handset operation...................10  
Basic base operation .........................12  
Options while on calls......................14  
Intercom calls .....................................16  
Conference calls.................................17  
Handset settings.................................18  
Base settings........................................19  
Appendix  
Display screen status icons..............38  
Display screen messages..................39  
Alert tones & indicator lights..........40  
Adding new handsets........................41  
Replacing a handset...........................42  
Re-Registering a handset..................43  
Charging a spare battery..................44  
In case of difficulty.............................45  
INDEX..................................................47  
Technical specifications ....................49  
Spare remote access card................50  
Directories  
Handset and base directories .........20  
New directories entries...................21  
Directories search.............................22  
To dial, delete or change entries ...23  
Caller ID Logs  
How Caller ID works.......................24  
To review your call log ...................25  
To dial a call log entry ......................26  
Messages with Caller ID...................27  
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Getting Started  
Quick reference guide  
Handset  
Softkeys  
Off/Clear  
Press a softkey to select an item  
displayed just above the key.  
During a call, press to hang up.  
While using menus, press to cancel an  
operation, back up to the previous  
menu, or exit the menu display.  
L1/Flash, L2/Flash  
Press LINE 1 to make or answer a call on  
RDL  
MENU  
CID  
line 1.  
Press LINE 2 to make or answer a call on  
line 2.  
Xfer/Intercom  
Press to transfer a call or initiate an  
intercom conversation (see pages 11 &  
16).  
During a call, press FLASH to receive an  
incoming call, if Call Waiting is activated or  
use for other features requiring FLASH (see  
page 14).  
Volume  
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Speaker  
Press to adjust voice volume or control  
the handset ringer volume while ringing.  
Press to activate handset speaker-  
phone. Press again to switch to normal  
handset use (earpiece).  
Screens  
Redial Log  
(See page 10)  
Caller ID Logs  
(See page 24)  
Main Menu  
Setup Handset  
Directory ................See page 20  
Mailboxes................See page 28  
Setup handset ............See menu  
Register ..................See page 41  
Ringers ..................See page 18  
Low Batt Tone ........See page 18  
Keypad Tone ..........See page 18  
Contrast ..................See page 18  
Rename ..................See page 18  
HANDSET 1  
RDL  
MENU  
CID  
Menus  
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Getting Started  
Quick reference guide  
Base/Speakerphone  
Telephone  
function keys  
Answering  
system  
function  
keys  
Telephone function keys (see pages 12-19)  
SOFTKEYS ............Press to select item displayed just above the key.  
CLEAR....................Press to exit current menu or clear an entry.  
MENU  
CID  
RDL  
INTERCOM/  
TRANSFER ............Press to begin intercom call or transfer external call.  
MUTE ......................Press to silence microphone; press again to resume.  
FLASH ....................During a call, press to receive an incoming call, if  
Call Waiting is activated.  
VOLUME ................Press to adjust speakerphone listening volume or control  
the base ringer volume while ringing.  
HEADSET ..............Press to activate headset.  
LINE 1 ....................Press, then lift handset to make or answer a call on line 1.  
LINE 2 ....................Press, then lift handset to make or answer a call on line 2.  
SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call).  
Answering system function keys (see pages 28-37)  
ON/OFF LINE 1 ......Press to turn LINE 1 on or off.  
ON/OFF LINE 2 ......Press to turn LINE 2 on or off.  
RECORD ................Press to record a memo, phone conversation or outgoing  
announcement.  
DELETE ..................Press to delete messages.  
MAILBOX LINE 1....Press to play or stop playing Mailbox 1.  
MAILBOX LINE 2....Press to play or stop playing Mailbox 2.  
REPEAT..................Press to repeat current message or hear previous message.  
SKIP........................Press to hear next message.  
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Getting Started  
Parts checklist  
Remember to save your sales receipt and original packaging in case you ever need to  
ship your telephone for warranty service. Check to make sure the telephone package  
includes the following:  
Charger  
power  
adapter  
Base handset  
Telephone base  
Handset charger  
Cordless  
handset  
Base  
power  
adapter  
Battery pack  
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Telephone line cords (2)  
Battery  
compartment  
cover  
Belt clip  
Handset cord  
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Getting Started  
Before you begin  
About Caller Identification  
Telephone operating range  
Caller ID with Call Waiting features in  
this telephone let you see who’s calling  
before you answer the phone, even  
when you’re on another call. These  
features require services provided by  
your local telephone company.  
This cordless telephone operates with  
the maximum power allowed by the  
Federal Communications Commission  
(FCC). Even so, this handset and base  
can communicate over only a certain  
distance — which can vary with the  
locations of the base and handset, the  
weather, and the construction of your  
home or office. For best performance,  
install the telephone base away from  
electronic equipment, such as personal  
computers, computer routers, televi-  
sion sets or microwave ovens.  
Contact your telephone service  
provider if:  
• You have both Caller ID and Call  
Waiting, but as separate services  
(you may need combined service).  
• You have only Caller ID service, or  
only Call Waiting service.  
If you receive a call while you are  
out of range, the handset might not  
ring — or if it does ring, the call might  
not connect when you press LINE  
1/LINE 2. Move closer to the base,  
then press LINE 1/LINE 2 to answer  
the call.  
• You don’t subscribe to any Caller  
ID or Call Waiting services.  
You can use this phone with regular  
Caller ID service, and you can use its  
other features without subscribing to  
either Caller ID or combined Caller ID  
with Call Waiting service. There may  
be fees for these services, and they  
may not be available in all areas.  
If you move out of range during a  
phone conversation, you might hear  
noise or interference. To improve  
reception, move closer to the base.  
Caller ID features will work only if  
both you and the caller are in areas  
offering Caller ID service, and if both  
telephone companies use compatible  
equipment.  
If you move out of range without  
pressing OFF, your phone will be left  
“off the hook.” To hang up properly,  
walk back toward the telephone base,  
periodically pressing OFF until the call  
is disconnected.  
See Caller ID Operation, beginning on  
page 24, for more details about how  
these features work.  
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Getting Started  
Telephone base installation (2-line jack)  
If you have a 2-line wall jack, install the base as shown below. Choose a location  
away from electronic equipment, such as personal computers, computer routers, tele-  
vision sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.  
Line 1 + Line 2  
Connect the black line cord to jack  
labeled LINE 1/L1+L2.  
Plug base power  
cord transformer  
into electrical outlet.  
Connect handset  
cord to corded  
handset.  
Line identification  
NOTE: Use only the power  
To identify phone lines, press SPEAKERPHONE,  
cord supplied with this product.  
then call one of your telephone numbers. If you  
hear a busy signal, Line 1 is the number you  
called. If Line 2 rings, it is the number you called.  
If you need a replacement, call  
1-800-222–3111.  
Be sure to use an electrical outlet  
not controlled by a wall switch.  
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Getting Started  
Telephone base installation (separate line jacks)  
If you have separate wall jacks for each line, install the base as shown below.  
Choose a location away from electronic equipment, such as personal computers, com-  
puter routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or  
moisture.  
Line 1  
Line 2  
Connect black line cord  
to jack labeled LINE 2.  
Plug base power  
cord transformer  
into electrical outlet.  
Connect handset  
cord to base  
handset.  
Connect clear line  
cord to jack labeled  
LINE 1/L1+L2.  
Line identification  
NOTE: Use only the power  
To identify phone lines, press SPEAKERPHONE,  
then call one of your telephone numbers. If you  
hear a busy signal, Line 1 is the number you called.  
If Line 2 rings, it is the number you called.  
cord supplied with this product.  
If you need a replacement, call  
1-800-222–3111.  
Be sure to use an electrical outlet  
not controlled by a wall switch.  
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Getting Started  
Battery & charger installation  
Installation of Battery Pack in Handset  
Follow the steps below:  
1. Remove the battery compartment cover by pressing on the indentation and sliding  
downward. Place the new battery pack in the handset with the positive and negative  
poles aligned in the battery compartment.  
2. Replace the battery cover by sliding it upwards.  
3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After ini-  
tial charge, a maintenance charge of 8 hours should be sufficient.  
Insert supplied  
battery.  
Caution: Use only supplied  
rechargeable battery (model  
102) or AT&T replacement bat-  
tery model 103.  
Charging of the Handset Battery Pack  
The cordless handset is powered by a rechargeable battery pack. It charges automatically  
whenever the handset is in its charger. You should charge the battery pack for at least 10-12  
hours when you first receive your phone. Average talk time on a fully charged battery is  
about 8 hours depending on environmental conditions. The battery charge will last for about  
4.5 days if you don't use the phone.  
You will know the battery pack needs charging when :  
• The low battery message is displayed.  
OR  
• The handset seems completely dead, the LCD is completely clear and does not  
respond when you press the keys.  
Place handset in  
charger for 12 hours  
before first use.  
Plug power cord into jack  
on underside of charger,  
then plug A.C. plug into  
electrical outlet.  
LOW  
BATTERY  
DID YOU KNOW?  
An optional spare battery pack can be kept charged in  
the base for quick replacement when a handset battery  
becomes depleted and for power failure operation (see  
page 44).  
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Getting Started  
Belt clip & accessories  
Install belt clip as shown below if desired.  
For hands-free telephone conversations, you can use any industry standard 2.5 mm  
headset (purchased separately). For best results use an AT&T 2.5 mm headset.  
Snap belt clip into notches on  
side of handset. Rotate and pull  
to remove.  
Plug 2.5 mm headset into jack  
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on side of handset (beneath  
small rubber cap) or base.  
Use DATA port at back of phone to  
connect fax or modem if desired (data  
port uses Line 2 only).  
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Telephone Operation  
Basic handset operation  
Making and answering calls  
To answer an incoming call, press LINE 1 or LINE 2. Press  
LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a  
number. Press OFF/CLEAR to hang up.  
To preview before dialing, enter digit(s) first, then press LINE  
1 or LINE 2 to dial. Press OFF/CLEAR to make corrections as  
you enter the telephone number.  
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Hands-free speakerphone calls  
To answer a call, press SPEAKER. To make a call, press  
SPEAKER, then dial a telephone number. During a call you can  
press SPEAKER to toggle between hands-free speakerphone  
and normal handset use. Press OFF to hang up.  
Last number redial  
Select RDL to view the last 5 numbers called (up to 32 digits  
HANDSET 1  
each). Use the ^V buttons to highlight a number, then press  
RDL  
MENU  
CID  
LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete  
this number from the redial memory, or SELECT and then  
SAVE to copy the number into your directory (see page 21).  
Mute  
M
During a conversation, select MUTE to silence the micro-  
phone. You will see MICROPHONE MUTED in the display. You  
will be able to hear, but your caller will not be able to hear  
you until you select MUTE again to resume speaking.  
VOL  
HOLD  
MUTE  
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Telephone Operation  
Basic handset operation  
Hold  
H
During a conversation, select HOLD to place a call on hold.  
CALL ON HOLD will be displayed for 4 seconds and an H  
will appear in the upper left corner of the display. Press the  
corresponding key (LINE 1 or LINE 2) to resume the call.  
VOL  
HOLD  
MUTE  
NOTE: If the call is not resumed in five minutes the set will ring. The display  
will show CALL ON HOLD RING BACK!. If the RING BACK is not answered  
in 30 seconds, the call will end.  
If you are on a call on the other line, your call will not be interrupted by the RING  
BACK for the held line. The call on the held line will end in five minutes with no  
warning.  
Call transfer  
During a conversation you can transfer the call to the base  
or to another handset.  
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Press XFER to display a list of handsets and base. Use  
the^V buttons to highlight the set you want, then select  
OK to transfer the call to the remote set. A person at the  
remote set can press LINE 1, LINE 2, or the  
INTERCOM/TRANSFER button to receive the transferred  
call.  
BASE  
HANDSET2  
HANDSET3  
0
2
3
OK  
^
V
NOTE: If the transferred call is not answered in 30 seconds, the call will be  
returned to the originating handset. Thirty seconds later, the display of the  
originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is  
not answered in 30 seconds, the call will end.  
You can announce to the base or to another handset that you will transfer the call  
to them by selecting HOLD and then pressing XFER. This will send an intercom  
signal. When the intercom call is answered, you can talk privately. After the inter-  
com call ends (by pressing OFF on the handset or INTERCOM on the base), the  
call will be transferred.  
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Telephone Operation  
Basic base operation  
Making and answering calls  
To answer a call, lift the corded handset, press SPEAK-  
ERPHONE, or press HEADSET (if a headset is connected).  
Mute  
To make a call, lift the corded handset, press SPEAKER-  
Headset  
PHONE or press HEADSET, then dial a number. You  
may choose a line by pressing LINE 1 or LINE 2 before  
Speakerphone  
or after you choose your calling method.  
To preview a telephone number before dialing, enter  
digits before choosing your calling method.  
Press CLEAR to make corrections as you enter digits.  
To hang up, replace the corded handset, press SPEAK-  
ERPHONE or press HEADSET.  
DID YOU KNOW?  
You can record up to four minutes of a phone con-  
versation (see page 35 for more detail).  
Last number redial  
Select RDL to view the last 5 numbers called (up to 32  
BASE  
digits each). Use the ^V buttons to highlight a num-  
RDL  
MENU  
CID  
ber, then press LINE 1 or LINE 2 to dial. Select SELECT  
then ERASE to delete this number from the redial mem-  
ory, or SELECT and then SAVE to copy it into your  
directory (see page 21).  
Mute  
M
During a conversation, select MUTE to silence the  
microphone. You will see MICROPHONE MUTED in the  
display and the MUTE indicator will light. You will be  
able to hear, but your caller will not be able to hear  
you until you select MUTE again to resume speaking.  
VOL  
HOLD  
MUTE  
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Telephone Operation  
Basic base operation  
Hold  
H
During a conversation, select HOLD to place a call on  
hold. CALL ON HOLD will be displayed for 4 seconds and  
an H will appear in the upper left corner of the display.  
VOL  
HOLD  
MUTE  
Press the corresponding key (LINE 1 or LINE 2) to  
resume the call.  
NOTE: If the call is not resumed in five minutes the set will ring. The dis-  
play will show CALL ON HOLD RING BACK!. If the RING BACK is not  
answered in 30 seconds, the call will end.  
If you are on a call on the other line, your call will not be interrupted by the  
RING BACK for the held line. The call on the held line will end in five minutes  
with no warning.  
Call transfer  
During a conversation you can transfer the call to a handset.  
Press TRANSFER to display a list of handsets. Use the  
^V buttons to highlight the set you want, then select  
OK to transfer the call to the remote set.  
HANDSET1  
HANDSET2  
HANDSET3  
1
2
3
NOTE: If the transferred call is not answered in 30 seconds, the call will  
be returned to the base. Thirty seconds later, the base display will show  
CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 sec-  
onds, the call will end.  
OK  
^
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You can announce to the handset that you will transfer the call to them by  
selecting HOLD and then pressing XFER. This will send an intercom signal.  
When the intercom call is answered, you can talk privately. After the intercom  
call ends (by pressing OFF on the handset or INTERCOM on the base), the  
call will be transferred.  
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Telephone Operation  
Options while on calls-Handset and Base  
To adjust volume  
Press VOLUME button(s) on the handset or the base to  
adjust listening volume. On the base, each button press  
RDL  
MENU CID  
Line 1  
Flash  
Line 2  
Flash  
raises or lowers the volume by one level. The handset  
volume button increases the volume. When it is at the  
loudest level, you will hear a series of beeps and the  
next press will take the volume back to the lowest  
level. Select OK when you are done.  
Volume  
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Note: You can also use the VOL softkey and then  
or  
to  
-
+
adjust the volume.  
Call waiting  
If you have Call Waiting service, you will hear a beep if  
someone calls while you are already on a call. Press the  
FLASH button for the line in use to put your current call  
on hold and take the new call. You can press FLASH at  
any time to switch back and forth between calls.  
Flash  
Volume  
Ring silencing  
Press CLEAR while the phone is ringing to silence the  
ringer temporarily. You can still answer, or let the caller  
leave a message. The next phone call will ring normally.  
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Telephone Operation  
Options while on calls-Handset and Base  
Switching between lines  
During a handset call, if you make or answer a call on  
another line, the line previously in use will be automati-  
cally placed on hold. You can press LINE 1 or LINE 2 at  
any time to switch to the call on the other line, whether  
you have selected HOLD or not, without dropping either  
call. Example:  
RDL  
MENU CID  
Line 1  
Flash  
Line 2  
Flash  
1 Make or answer a call.  
2 Press LINE 1 or LINE 2 to make or answer a call on  
the other line, automatically placing the first call on  
hold.  
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3 To return to the first call, press LINE 1 or LINE 2 to  
select the previous line. You can repeat this step at  
any time to switch to the call on the other line with-  
out dropping either call.  
During a base call, you must select HOLD before making  
or answering a call on another line. Example:  
1 Make or answer a call, then select HOLD.  
2 Press LINE 1 or LINE 2 to select the unused line, to  
make or answer a call on the other line.  
3 To return to the first call, select HOLD to put your  
current call on hold, then LINE 1 or LINE 2 to select  
the previous line. You can repeat this step at any  
time to switch to the call on the other line without  
dropping either call.  
PHONE ON  
VOL  
HOLD MUTE  
NOTE: While on a call, if a call comes in from the other line, you will  
hear a brief ring and the display will show INCOMING CALL ON LINE x  
followed by CID Call Waiting information if applicable.  
NOTE: If the call is not resumed in five minutes the set will ring. The dis-  
play will show CALL ON HOLD RING BACK!. If the RING BACK is not  
answered in 30 seconds, the call will end.  
If you are on a call on the other line, your call will not be interrupted by the  
RING BACK for the held line. The call on the held line will end in five minutes  
with no warning.  
Temporary tone dialing  
If you have dial pulse (rotary) service, you can switch to  
touch tone dialing during a call by pressing *. This can  
be useful if you need to send tone signals for access to  
answering systems or long-distance services.  
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Telephone Operation  
Intercom calls  
Intercom calls  
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Press the INTERCOM button at a handset or at the base.  
Scroll down to highlight the desired handset or base, or  
highlight GLOBAL PAGE to page all. Select OK to page.  
DID YOU KNOW?  
Pressing INTERCOM then 0 (for the base), 1-8 (for  
individual handsets), or the * button (for GLOBAL  
PAGE) will also make the intercom call.  
S
To answer an intercom page at the handset, press  
INTERCOM. At the base, lift the corded handset, press  
SPEAKERPHONE, or press INTERCOM.  
When your intercom call is finished, press OFF at the  
Press INTERCOM  
handset (or INTERCOM at the base) to end the call.  
Handling incoming calls  
During an intercom call, you will hear a beep to alert  
you if there is an incoming call. You have two options:  
• Press LINE 1 or LINE 2 at the handset to answer the  
outside call and conference it in with your existing  
intercom conversation.  
Highlight station to page  
BASE  
0
2
3
*
HANDSET2  
HANDSET3  
GLOBAL PAGE  
• Press OFF twice at the handset or INTERCOM once  
at the base to terminate the intercom conversation,  
then answer the outside call (see pages 10-13).  
OK  
^
V
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Telephone Operation  
Conference calls  
3-way conference calls  
You can use both outside lines at the same time to set  
up a three-way conference call.  
1 Make or answer a call.  
CONF  
HOLD  
MUTE  
2 Select HOLD.  
3 Make a call on the other line.  
4 When the call is answered, select CONF.  
5 To end the 3-way conference call, select DROP then  
scroll down to the option you want.  
DROP  
HOLD  
MUTE  
• To drop line 1, scroll to DROP LINE 1, then select  
OK.  
• To drop line 2, scroll to DROP LINE 2, then select  
OK.  
DROP LINE 1  
DROP LINE 2  
DROP BOTH LINES  
• To end a conference call, scroll to DROP BOTH  
LINES, then select OK. You can also end a confer-  
ence call by pressing OFF on the handset. On the  
base pressing SPEAKERPHONE or hanging up the  
corded handset will end a conference call.  
OK  
^
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Telephone Operation  
Handset settings  
Ringers  
At this menu you can change ring volumes, or turn the  
ringers off. You can also select one of six ring melodies. You  
will hear an example of each ring volume level and ring type  
as you scroll through the choices. Settings are selectable for  
each line.  
Follow the menu instructions to select the volume and  
melody you prefer, then select OK or SAVE to confirm.  
Select MENU  
NOTE: Choose different ringer melodies for the two different lines so you can  
easily identify which line is ringing.  
HANDSET 1  
Low battery tone  
RDL  
MENU  
CID  
The handset is factory programmed to alert you with a  
tone when the battery is low and needs recharging. Select  
ON or OFF, then select OK to confirm.  
NOTE: If you select OFF you will not hear the Low battery tone.  
Highlight SETUP HANDSET  
Keypad tone  
DIRECTORY  
MAILBOXES  
SETUP HANDSET  
REGISTER  
The handset is factory programmed to beep at each key-  
press. Select ON or OFF, then select OK to confirm.  
NOTE: If you select OFF you will not hear a beep when you press keys.  
OK  
^
V
Contrast  
At this menu you can adjust the handset screen contrast to one  
-
+
Scroll to choose desired item  
of 16 levels. Use  
or  
to select the level you prefer,  
then select OK to confirm.  
RINGERS  
LOW BATT TONE  
KEYPAD TONE  
CONTRAST  
Rename  
At this menu you can change the name (up to 14 characters)  
that appears on your handset screen, and identifies your  
handset in all Intercom/Transfer menus.  
SET  
^
V
• To enter characters, see “To Enter a Name” on page 21  
and use the dial pad chart.  
Select SET  
• Select > to move the cursor to the right. At this point  
LOW BATT TONE  
KEYPAD TONE  
CONTRAST  
you can enter a character.  
RENAME  
• Select MORE for additional options:  
• Select DEL to delete characters.  
SET  
^
V
• Select SPACE to enter a space.  
• Select BACK to go back to the previous screen.  
• Select SAVE to store the new name.  
18  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 19  
Telephone Operation  
Base settings  
Ringers  
At this menu you can change ring volumes, or turn the  
ringers off. You can also select one of six ring melodies. You  
will hear an example of each ring volume level and ring type  
as you scroll through the choices.  
Follow the menu instructions to select the volume and  
melody you prefer, then select OK or SAVE to confirm.  
Select MENU  
NOTE: Choose different ringer melodies for the two different lines so you can  
easily identify which line is ringing.  
BASE  
Call screening  
RDL  
MENU  
CID  
Call screening lets you hear messages at the base as callers  
leave them. Select ON or OFF, then select OK to confirm.  
NOTE If you selected OFF you will not hear messages as callers leave them.  
:
Highlight SETUP BASE  
Set pulse/tone  
DIRECTORY  
Factory default setting for both lines is TONE. Change this to  
PULSE only if you do not have touch-tone dialing service  
(select line, highlight TONE or PULSE, then select OK).  
MAILBOXES  
SETUP BASE  
DISPLAY BASE-ID  
OK  
^
V
Keypad tone  
The handset is factory programmed to beep at each key-  
press. Select ON or OFF, then select OK to confirm.  
Scroll to choose desired item  
NOTE: If you selected OFF you will not hear beeps at each keypress.  
RINGERS  
CALL SCREENING  
SET PULSE/TONE  
KEYPAD TONE  
Contrast  
At this menu you can adjust the base screen contrast to one of  
16 levels. Use  
SET  
^
V
-
+
or  
to select the level you prefer, then  
select OK to confirm.  
Rename  
Select SET  
At this menu you can change the name (up to 14 characters)  
that appears on your base screen, and identifies your base in  
all Intercom/Transfer menus. See “Rename” on page 18 for  
instructions.  
KEYPAD TONE  
CONTRAST  
RENAME  
DEREGISTER ALL  
SET  
^
V
Deregister all  
Use this option with EXTREME CAUTION. It will make all  
handsets unusable until each one has been re-registered  
(see page 41-43 for more details about deregistering and  
re-registering handsets).  
19  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 20  
Directories  
Directories  
PAT JOHNSON  
908-555-0100  
EDIT  
^
V
Handset and Base directories  
There are separate directories in the handset and the  
base.  
Each directory can store up to 50 entries. Each entry  
can contain a number up to 32 digits and a name up to  
16 letters long. A convenient search feature can help  
you find and dial numbers quickly (see page 22).  
The procedure for entering, editing and dialing directo-  
ry entries is the same for both the handset and the  
base.  
S
Handset: 50 entries  
Timeouts and error tones  
Base: 50 entries  
If you pause for too long while making an entry the pro-  
cedure will time out and you will have to begin again.  
The time out duration is 20 seconds.  
If all memory locations are in use, an error tone will  
sound when you attempt to enter a new number. This  
means the memory is full, and you will not be able to  
store a new number until you delete an existing one.  
20  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 21  
Directories  
New directory entries  
To enter a number  
Enter number, then select SAVE  
When the phone is idle, use the dial pad to enter up to  
32 digits. When the number is complete, select SAVE.  
• Press CLEAR to erase digits if you make a mistake.  
5551234  
• Select PAUSE to enter a dialing pause.  
PAUSE  
MENU  
SAVE  
NOTE: Use PAUSE to enter a three-second dialing delay in a number if  
you want the system to wait for a dial tone or access tone before continu-  
ing dialing. You may need this for certain banking and long-distance services  
or to obtain an outside line when using a business telephone system.  
To enter a name  
Use the dial pad and the chart below to enter a name  
(up to 16 characters). Each press of a particular key will  
cause characters to be displayed in the following order:  
Enter name, then select SAVE  
ENTER NAME  
PAT WILLIAMS  
Characters by number of key presses  
Dial  
Key  
1
2
3
4
5
6
7
8
9
CLR  
SAVE  
>
1
2
3
4
5
6
7
8
9
0
1
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
a
b
c
f
2
3
4
5
d
g
j
e
h
k
i
L
l
M
P
T
O
R
V
Y
m
S
t
n
p
u
w
o
q
v
x
6
r
s
z
7
9
8
y
W
0
Z
#
#
The cursor moves to the right when you press another  
dial pad button. Select > to enter a space.  
• Select CLR to erase letters if you make a mistake.  
• Press 1 repeatedly to enter an ampersand (&),  
apostrophe ('), comma (,) period (.), or digit 1.  
• Press # to enter a pound sign (#).  
• Press * to enter an asterisk (*).  
Storing the entry  
ENTRY HAS BEEN  
STORED!  
Select SAVE to store your new directory entry. To  
change it later, see page 23.  
RDL  
MENU  
CID  
21  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 22  
Directories  
Directory search-Handset and Base  
Select MENU, then scroll to DIRECTORY. Select OK.  
You must use ^ or V to browse through the direc-  
tory, or search to find a specific entry. You can press  
CLEAR at any time to exit the directory.  
To browse through the directory  
To browse, use ^ or V to scroll through all entries  
one by one.  
FIND  
^
V
To search alphabetically  
To shorten your search, use the telephone dial pad to  
enter the first letter of a name. You can also scroll  
through the DIRECTORY by using ^ or V.  
5
SEARCH FOR  
You can also select FIND, enter the name or part of the  
name, and select FIND again.  
J_  
CLR  
FIND  
Press dial pad buttons once for the first letter, twice for  
the second, three times for the third, as shown on page  
21.  
JACK  
DID YOU KNOW?  
Press * at any time while a directory entry is  
displayed to jump immediately to the search menu.  
888-883-2445  
EDIT  
^
V
To call a displayed number  
To dial the displayed entry on the handset, press LINE 1  
or LINE 2, or press SPEAKER.  
To dial the displayed entry on the base, press LINE 1 or  
LINE 2, or press SPEAKERPHONE, or lift the corded  
handset, or press HEADSET if a headset is connected to  
the base.  
22  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 23  
Directories  
PAT WILLIAMS  
555-1234  
To dial, delete or change entries  
EDIT  
^
V
To dial a number  
When any directory entry is displayed:  
Select DEL to delete entry  
Press LINE 1 or LINE 2, or press SPEAKER on the  
handset.  
PAT WILLIAMS  
555-1234  
Press LINE 1 or LINE 2, or press SPEAKERPHONE,  
or lift the corded handset from the base, or press  
HEADSET if a headset is connected to the base.  
DEL  
EDIT  
Select EDIT to change entry  
To delete an entry  
PAT WILLIAMS  
555-1234  
When any directory entry is displayed, select EDIT,  
then DEL.  
DEL  
EDIT  
NOTE: Deleted entries cannot be recovered.  
To change an entry  
Select name or number to change  
When any directory entry is displayed, select EDIT to  
modify the entry. Select EDIT again, and then select  
NAME or NUM. The cursor is at the beginning of the  
name or number.  
PAT WILLIAMS  
555-1234  
NAME  
NUM  
Select > to move the cursor to the right.  
Select MORE to see the second editing screen, (DEL,  
PAT WILLIAMS  
5551234  
BACK, and PAUSE or SPACE).  
Select DEL to delete the character on the cursor.  
SAVE  
MORE  
>
Select PAUSE, when editing a number, to enter a  
three-second dialing delay.  
Select SPACE, when editing a name, to enter a space.  
PAT WILLIAMS  
5551234  
Select BACK to go back to the first edit screen.  
DEL  
BACK  
PAUSE  
Select SAVE when you are done editing the name or  
number.  
Press CLEAR at any time to back up to the previous  
screen or exit the menu. If you have not selected  
SAVE, any changes you have made will be not be  
saved.  
PAT WILLIAMS  
5551234  
DEL  
BACK  
SPACE  
23  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 24  
Caller ID Logs  
Caller ID Logs  
CHRIS THOMPSON  
How Caller ID works  
908-555-0100  
11:29 A Oct4  
#01  
If you subscribe to Caller ID service provided by your  
local phone company, information about each caller will  
be displayed after the first or second ring.  
Caller’s name  
Caller’s number  
Entry number:  
N01: New call  
#01: Old call  
CHRIS THOMPSON  
908-555-0100  
Line of call  
Time of call  
11:29 A Oct4  
#01  
MENU  
^
V
Handset: 50 entries  
Date of call  
S
Information about the last 50 incoming calls is stored in  
your call log. You can review the call log to find out  
who has called, return the call without dialing, or copy  
the caller’s name and number into your directory.  
Base: 50 entries  
Each log entry is numbered (number 1 is always the most  
recent). When the call log is full, the oldest entry is  
deleted to make room for new incoming call information.  
If you answer a call before the information appears on  
the screen, it will not be saved in your call log.  
NOTE: Caller ID features will work only if both you and the caller are in  
areas offering Caller ID service, and if both telephone companies use compati-  
ble equipment.  
Handset and Base call logs  
There are separate Caller ID logs in each handset and  
in the base. Actions taken on entries in one log will not  
affect the other logs. For example, if you delete entries  
from the base log, they will still appear on the  
handset(s).  
Each call log can store up to 50 entries. Each entry can  
contain a number up to 14 digits, and a name up to 16  
letters long.  
The procedure for viewing, dialing, deleting and trans-  
ferring call log entries to your directory is the same for  
both the handset and the base.  
24  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 25  
Caller ID Logs  
To review your call log- Handset and Base  
To review your call log  
To view your Caller ID log select CID, the most recent  
call is displayed first. Use ^ or V to scroll through the  
list as shown at left.  
RDL  
MENU  
CID  
To return a call  
Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to  
call the person currently displayed (see page 26 for  
important dialing options).  
CHRIS THOMPSON  
908-555-0100  
11:29 A Oct4  
#01  
MENU  
^
V
Other options  
While the CID record is displayed, select MENU to dis-  
play other options:  
• Highlight DIAL OPTIONS to view dialing options (see  
page 26).  
• Highlight DELETE CID, then choose THIS to delete  
displayed entry or ALL then YES to delete all entries  
in the call log.  
DIAL OPTIONS  
DELETE CID  
*
4
7
SAVE TO MEM  
• Highlight SAVE TO MEM to copy the displayed name  
and number into the directory (see page 23 to edit  
name or number).  
OK#  
^
V
Press * for dialing options  
Press 4 to delete  
Press 7 to copy to directory  
DID YOU KNOW?  
While the CID record is displayed, press * (to display  
dialing options); 4 (to delete the record); or 7 (to save  
the record into directory).  
25  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 26  
Caller ID Logs  
CHRIS THOMPSON  
908-555-0100  
11:29 A Oct4  
To dial a call log entry-Handset and Base  
#01  
MENU  
^
V
When any Caller ID screen is displayed on the handset,  
press SPEAKER or LINE 1 or LINE 2 to dial the number  
exactly as it appears on the screen.  
When any Caller ID screen is displayed on the base,  
press SPEAKERPHONE, or LINE 1 or LINE 2, or lift the  
corded handset, or press HEADSET if a headset is con-  
nected to the base to dial the number exactly as it  
appears on the screen.  
DIAL OPTIONS  
DELETE CID  
*
4
7
SAVE TO MEM  
OK#  
^
V
Dialing options  
555-6789  
Caller ID numbers may appear with an area code that  
may not be required for local calls, or you may need to  
add a "1" at the beginning to dial a long distance call. If  
the number displayed is not in the correct format, you  
can change how it is dialed.  
1-555-6789  
908-555-0100  
1-908-555-0100  
DIAL  
^
V
Select MENU, then * to see a list of dialing options.  
Select V or ^ to highlight the option you want, then  
Select DIAL (use line 1) or press LINE 2 to dial.  
555-6789  
1-555-6789  
908-555-0100  
1-908-555-0100  
V
DIAL  
^
DID YOU KNOW?  
While a CID record is displayed, press # to toggle the  
dialing options; When the option you what is shown,  
press LINE 1 or LINE 2 to dial it out.  
Highlight desired option and  
then select DIAL to use line 1  
or press LINE 2 to use line 2.  
26  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 27  
Caller ID Logs  
CHRIS THOMPSON  
LEFT A MESSAGE  
Messages with Caller ID-Handset and Base  
908-555-0100  
11:29 A Oct4  
^
#01  
V
MENU  
If a caller leaves a message, the Caller ID screen will  
display LEFT A MESSAGE beneath the caller’s name.  
To hear the message, press 1 (or select MENU, high-  
light PLAY MESSAGE, then select OK).  
PLAY MESSAGE (1)  
PAUSE/RESUME (5)  
To pause playback, press 5 (or select MENU, highlight  
PAUSE/RESUME, then select OK). Press 5 again to  
resume playback.  
SKIP  
(6)  
OK  
^
V
At the base, messages can only be played through the  
speaker. You cannot listen to messages through the  
corded handset.  
At the handset, messages are played through the  
speakerphone. If you prefer to listen privately, you can  
press SPEAKER to switch to earpiece playback.  
The answering system plays the message only once,  
then changes its status from “new” to “old.” You can  
press CLEAR to stop message playback, but no other  
answering system features are available at this point.  
To play back voice messages with full access to all  
answering system features, please turn to page 31.  
27  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 28  
Answering System Operation  
Mailbox buttons flash to  
announce new messages  
Answering System  
Operation  
Message capacity  
The answering system can record up to 99 messages  
for each line, depending on how long each message is.  
Individual messages can be up to 4 minutes long, but  
total maximum recording time for all messages is 25  
minutes. Messages will remain available for replay until  
you delete them.  
Handset light flashes to  
announce new messages  
Handset access  
NEW MESSAGES  
In addition to the features described in this section, you  
can also use your handset to review or delete messages  
(see page 31).  
RDL  
MENU  
CID  
S
NOTE: Only one station (handset or base) can access the answering  
system at a time.  
Press to record memo (see page 35)  
phone conversation (see page 35) or out-  
going announcement (see page 30).  
Press to turn the mailbox  
of that line on or off.  
Press to delete messages  
(see page 31).  
Press to repeat message  
(see page 31).  
Press to skip message  
(see page 31).  
Press to start or stop Line 1  
message playback (see page 31).  
Press to start or stop Line 2 mes-  
sage playback (see page 31).  
28  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 29  
Answering System Operation  
Day and time announcements  
RDL  
MENU  
CID  
To set day and time  
Before playing each message, the answering system  
announces the day and time the message was received.  
Highlight MAILBOXES  
Before using the answering system, you should follow  
the steps at left to set the day and time, so messages  
are dated correctly.  
DIRECTORY  
MAILBOXES  
SETUP HANDSET  
REGISTER  
OK  
Select MENU, scroll to MAILBOXES, then select OK.  
^
V
Scroll to SET DAY/TIME, then select OK.  
To set the day, scroll to a day of the week, then select  
SET. Scroll to the correct day, then select OK.  
Highlight SET DAY & TIME  
To set the time, scroll to the current time setting, then  
select SET. Use the dial pad to enter four digits (08:15),  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
SETUP MAILBOX 1  
then press 2 for “AM” or 7 for “PM”). Select  
SAVE when time is entered correctly.  
OK  
^
V
Select and modify day & time  
SUNDAY  
12:00AM  
SET  
^
V
29  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 30  
Answering System Operation  
Select MENU, then highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
Outgoing announcements  
SETUP BASE  
DISPLAY BASE-ID  
Outgoing announcements are the messages callers hear  
when calls are answered by the answering system.  
OK  
^
V
The phone is pre-programmed with an announcement  
that answers calls with “Hello. Please leave a message  
after the tone.” You can use this announcement, or  
replace it with a recording of your own voice.  
Highlight mailbox to modify  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
SETUP MAILBOX 1  
To record your outgoing announcement  
OK  
^
V
Select MENU then follow the steps at left to highlight  
RECORD NEW OGA, then select OK. At the screen  
prompt, begin speaking. Speak facing the telephone base  
from about 9 inches away or speak into the cordless  
handset microphone. Select STOP when you are finished  
to hear the announcement you just recorded.  
Highlight REVIEW/CHNG OGA  
ANSWER + RECORD  
REVIEW/CHNG OGA  
SEC. CODE: 5000  
# OF RINGS: 2  
You can record an announcement up to 4 minutes long.  
Announcements less than 3 seconds long will not be  
recorded.  
SET  
^
V
NOTE: Each mailbox has its own announcement.  
Highlight RECORD NEW OGA  
DID YOU KNOW (base only)?  
LISTEN TO OGA  
DELETE OGA  
Press and hold RECORD, then press MAILBOX LINE  
1/LINE 2 to record an outgoing announcement for the  
selected line.  
RECORD NEW OGA  
OK  
^
V
To review or delete your announcement  
Follow the steps at left to highlight LISTEN TO OGA or  
DELETE OGA.  
RECORDING OGA  
FOR LINE 1  
ANSWER + RECORD  
MODE  
NOTE: If you delete your outgoing announcement, calls will be answered  
with the pre-programmed announcement described above.  
STOP  
30  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 31  
Answering System Operation  
Base: Press mailbox button  
Message playback  
At the base, press a mailbox button to hear messages.  
At the handset, select MAILBOXES, then choose a mail-  
box. Messages are played back in order from newest to  
oldest.  
Handset: Select MENU,  
If you have new messages waiting, PLAY NEW MSG will  
appear in both handset and base main menus. After select-  
ing it, the system will announce Mailbox one (or two),  
then play back new messages only.  
highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
SETUP BASE  
DISPLAY BASE-ID  
Information during playback of messages  
OK  
^
V
• During playback, the memo or message number,  
NEW or OLD, date & time and its length will be dis-  
played on screen (with Caller ID information if avail-  
able).  
Highlight mailbox  
PLAY MAILBOX 11  
PLAY MAILBOX 2  
SET DAY/TIME  
• Before each message, you will hear the day and time  
it was received.  
SETUP MAILBOX 1  
• After the last message, you will see END OF MAILBOX 1  
OK  
^
V
OR 2 MESSAGES! on the screen.  
Options during playback  
• Press VOLUME button to adjust playback volume.  
“Sunday, 12 am...”  
• Press REPEAT or select RPT to repeat message cur-  
rently playing. During Message Playback mode, this  
key repeats the current message unless it is pressed  
within 2 seconds of beginning of message playback, in  
which case it plays the previous message.  
NEW MSG 1 OF 4  
CHRIS THOMPSON  
888-883-2445  
11:29 A Oct4  
14s  
RPT  
MENU  
DEL  
• Press DELETE or select DEL to delete message being  
played back.  
• Select MENU for more options:  
Repeat  
Delete  
message  
message  
- Press 5 to pause or resume playback.  
- Press 6 to skip to next message.  
• Press CLEAR or any mailbox button to stop playback.  
PLAY  
(1)  
PAUSE/RESUME (5)  
To delete all messages  
SKIP  
(6)  
To delete all messages, press DELETE at the base while  
the phone is idle. Select a mailbox, then select DEL to  
confirm.  
OK  
^
V
Numbers following commands  
are keyboard shortcuts (i.e.,  
press 6 to skip)  
NOTE: Use this action with caution. It will delete both new and old mes-  
sages. It is suggested that you do this only after playback of all messages.  
31  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 32  
Answering System Operation  
Select MENU, then highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
Answering mode  
SETUP BASE  
DISPLAY BASE-ID  
In Answer + Record mode, callers are asked to leave a  
OK  
^
V
message. In Answer Only mode, callers hear an  
announcement but cannot leave messages. This option  
is useful, for example, to notify callers that you will be  
away for an extended period and request that they call  
back after a certain date.  
Highlight mailbox to modify  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
SETUP MAILBOX 1  
To select answering mode  
OK  
^
V
Select MENU then follow the steps at left to select the  
answering mode for each mailbox. Use the V or ^  
buttons to highlight a selection, then select OK.  
Highlight current answer mode  
ANSWER + RECORD  
REVIEW/CHNG OGA  
SEC. CODE: 5000  
# OF RINGS: 2  
Answer Only announcement  
When Answer Only is turned on, calls are answered  
with a pre-recorded announcement that says “We’re  
sorry, messages to this number cannot be accepted”. You  
can use this announcement, or replace it with a record-  
ing of your own voice.  
SET  
^
V
Choose desired answer mode  
After turning on the Announce Only feature, follow the  
steps on page 30 to record your announcement. Callers  
will hear this announcement only when the Announce  
Only feature is turned on. Otherwise they will hear the  
standard announcement asking them to leave a message.  
L1 MAILBOX IS  
CONFIGURED TO  
ANSWER + RECORD  
ANSWER ONLY  
OK  
^
V
32  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 33  
Answering System Operation  
Select MENU, then highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
Number of rings before answer  
SETUP BASE  
DISPLAY BASE-ID  
At this menu you can select how the answering system  
OK  
^
V
answers incoming calls. Select  
one of four options:  
or  
to highlight  
-
+
• Answer calls after 2 rings.  
Highlight mailbox to modify  
• Answer calls after 4 rings (default).  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
• Answer calls after 6 rings.  
SETUP MAILBOX 1  
Toll Saver (system answers after 2 rings if you have  
new messages, and after 4 rings if you have no new  
messages).  
OK  
^
V
Select SAVE to confirm your choice.  
Highlight # OF RINGS  
See page 28 to turn one or both mailboxes off, so that  
incoming calls are never answered.  
ANSWER + RECORD  
REVIEW/CHNG OGA  
SEC. CODE: 5000  
# OF RINGS: 2  
SET  
^
V
Choose number of rings  
L1 ANSWER MODE:  
AFTER 4 RINGS  
SAVE  
+
33  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 34  
Answering System Operation  
Select MENU, then highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
Audible message alert  
SETUP BASE  
DISPLAY BASE-ID  
At this menu you can choose whether you want to be  
alerted when you have new messages waiting.  
OK  
^
V
When the audible message alert is on, the telephone  
will beep every 10 seconds to alert you when there are  
new messages waiting.  
Highlight mailbox to modify  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
Select OFF or ON, then select OK.  
SETUP MAILBOX 1  
OK  
^
V
Highlight AUD ALERT OFF  
REVIEW/CHNG OGA  
SEC.CODE: 5000  
# OF RINGS: 2  
AUD ALERT OFF  
SET  
^
V
Choose setting  
AUDIBLE ALERT IS  
OFF  
ON  
OFF  
OK  
ON  
34  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 35  
Answering System Operation  
Recording and playing memos and phone conversations  
Memos are messages you record yourself. They are  
saved, played back and deleted exactly like incoming  
messages. You can record a memo as a reminder to  
yourself, or leave a message for someone else if others  
in your household use the answering system.  
Note: You can also record a phone conversation. This is also known as 2-  
way recording.  
Select mailbox  
You can record a memo or phone conversation up to  
four minutes long. Memos or phone conversations less  
PLEASE SELECT  
MAILBOX FOR MEMO  
than one second will not be recorded.  
M1  
ABORT  
M2  
To record a memo (Base Only)  
Press RECORD, then press MAILBOX LINE 1/LINE 2 (or  
select M1 or M2 ) to record a memo in the selected  
mailbox. Press MAILBOX LINE 1/LINE 2 (or select STOP)  
to stop recording.  
RECORDING MEMO  
IN MAILBOX 1  
To record a phone conversation (Base Only)  
STOP  
While you are on a call, press RECORD on the base.  
The conversation will be recorded into the mailbox  
associated with the line the call is on. Press MAILBOX  
LINE 1/LINE 2 or RECORD to stop recording.  
NOTE: The far-end parties will hear a long beep when the recording is initi-  
ated. There will be no other indication to them, so to ensure compliance  
with any state and federal regulations that concern recording a telephone call,  
you should start the recording process and then inform the caller that you are  
recording the call.  
NOTE: While you are recording the conversation, you can press CLEAR to  
stop recording and delete the already-recorded portion of the conversation.  
NOTE: 2-way recordings are never in the "new" message list, because you  
have already heard them.  
To play back a memo or 2-Way Recording  
Press a mailbox button to hear messages, memos, and 2-  
way recordings (see page 31 for other options).  
35  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 36  
Answering System Operation  
Select MENU, then highlight MAILBOXES  
DIRECTORY  
MAILBOXES  
Change security code  
SETUP BASE  
DISPLAY BASE-ID  
You must enter a security code for remote access to  
the answering system from another telephone.  
OK  
^
V
The security code is factory programmed to 5000, but  
you should change it to a number known only to you.  
Highlight mailbox to modify  
To change the code, follow the steps at left. Using the  
dialpad, enter a four-digit number, then select SAVE.  
PLAY MAILBOX 1  
PLAY MAILBOX 2  
SET DAY/TIME  
SETUP MAILBOX 1  
OK  
^
V
NOTE: The security number you enter will be applied to both mailboxes.  
Highlight SEC. CODE  
ANSWER + RECORD  
REVIEW/CHNG OGA  
SEC. CODE: 5000  
# OF RINGS: 2  
SET  
^
V
Enter 4-digit security code  
SECURITY CODE  
5000  
SAVE  
<
>
36  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 37  
Answering System Operation  
Dial your telephone number  
from any touch-tone phone.  
1
Remote access  
When system answers, enter  
2
A 4-digit security code is required to access your  
answering system from any touch-tone phone. This  
code is “5000” by default; see page 36 to change it.  
4-digit Remote Access Code  
(“5000” unless you have  
changed it).  
Enter remote commands  
(see list at right).  
3
4
All messages: Press 1 + mailbox number.  
Play messages  
1or  
New messages: Press 2 + mailbox number.  
2
+ mailbox (1 or 2)  
Hang up to end call and save  
all undeleted messages.  
Press to repeat current message. Press twice  
to hear previous message.  
Repeat or go back  
4
Press to skip current message and advance  
to next message.  
Skip to next message  
6
If you enter no commands,  
the system will play new mes-  
sages (or prompt you to enter  
5 to hear the help menu if  
there are no new messages).  
Press to stop any operation  
(stop playback, stop recording).  
Stop  
#
If you enter no commands  
after playback, you will be  
prompted to press 5 to hear  
the help menu.  
Press during playback to delete current  
message.  
Delete message  
3
Press 3 + mailbox number to clear all mes-  
sages in selected mailbox.  
NOTE: Use this command with caution. It  
will delete both new and old messages. It is  
suggested that you use this command only  
after playback of all messages.  
Delete all messages  
If you continue to enter no  
commands, the call will end.  
3+ mailbox (1 or 2)  
Review announcement  
Press 7 + mailbox number to review  
current outgoing announcement.  
7+ mailbox (1 or 2)  
Press 8, enter mailbox number, then speak  
after tone. Press 5 to stop recording.  
Record announcement  
8+ mailbox (1 or 2) to begin  
5to stop recording  
Press 9 + mailbox number to toggle  
(Answer+Record or Answer Only mode).  
Change answer mode  
9+ mailbox (1 or 2)  
Press 0 + mailbox number to toggle  
mailbox on or off.  
Turn mailbox off  
0+ mailbox (1 or 2)  
If off, system answers after 10 rings. Enter  
access code, then 0 + mailbox number.  
Turn mailbox on  
0+ mailbox (1 or 2)  
End remote access call (or hang up).  
Exit  
*
Press while not listening to messages to hear  
voice help menu.  
Help menu  
5
37  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 38  
Appendix  
Display screen status icons  
Status icons  
Line in use (line number shown in phone icon)  
Handset or Base using answering system (handset or base number  
followed by “T”)  
1T  
HANDSET 1  
RDL  
MENU  
CID  
Phone in use (intercom call); flashes when handset or base is  
being paged  
Battery power level (see below); Battery charging (animated dis-  
play). (This icon is only on handset screen.)  
Handset identification number  
Microphone is muted  
1-8  
M
S
Call is on hold  
H
P
R
No AC power  
Handset is not yet registered, or searching for base  
1
BASE  
Battery power levels  
RDL  
MENU  
CID  
Battery fully charged  
Approximately half power remaining  
Battery power is low; should be recharged soon  
(flashing) Battery power is very low and must be recharged  
38  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 39  
Appendix  
Display screen messages-Handset and Base  
Screen display messages  
The handset or base is in use.  
PHONE ON  
The handset or base is on hook.  
PHONE OFF  
You are accessing an empty directory.  
DIRECTORY IS  
EMPTY  
You are saving to a full directory.  
The call is on mute.  
DIRECTORY IS  
FULL  
MICROPHONE  
MUTED  
You are using handset speaker.  
(handset only)  
HANDSFREE ON  
HANDSFREE OFF  
LOW BATTERY  
S
Handset speaker is turned off.  
(handset only)  
The battery needs to be recharged.  
(handset only)  
The call is on hold.  
CALL ON HOLD  
There is a call coming in on Line 1.  
INCOMING CALL  
ON LINE 1  
INCOMING CALL  
ON LINE 2  
There is a call coming in on Line 2.  
There are new answering system  
messages.  
NEW MESSAGES  
There are new calls in the CID log.  
X NEW CALLS  
The handset has lost communication with  
the base.  
(handset only)  
SEARCHING FOR  
BASE  
Another handset (or base) has accessed  
the answering system.  
MAILBOX IS BUSY!  
LINE 1 IN USE!  
Another handset (or base) is off-hook on  
Line 1.  
Another handset (or base) is off-hook on  
Line 2.  
LINE 2 IN USE!  
The maximum number of handset are in  
use.  
SYSTEM IS BUSY!  
CHECK AC POWER  
The system is in power failure mode.  
39  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 40  
Appendix  
Alert tones and indicator lights  
Handset light flashes to  
announce new messages  
Alert tones  
“Beep-Beep-Beep-Beep-Beep”  
(5 quick beeps)  
Handset battery is low. Place handset in  
base to charge the battery.  
“Beep”  
(Single beep)  
Handset registration or programming  
command successfully completed.  
“Beeeeeeeeep”  
(1 long beep)  
Error tone (current operation has been  
unsuccessful; try again).  
S
On when speakerphone is  
in use.  
Indicator lights  
ON/OFF LINE 1/2  
On: Mailbox turned on  
Off: Mailbox turned off  
MUTE  
On when base  
microphone is muted.  
HEADSET  
On when headset is  
in use.  
SPEAKERPHONE  
On when speakerphone  
is in use.  
SPARE BATTERY  
MAILBOX LINE 1/2  
Steady: Old messages  
Flashing: New messages  
LINE 1/2  
Steady: Spare battery is charging  
Flashing: AC power is off. Spare  
battery is in use.  
Steady: Line in use  
Slow flash: Line on hold  
Quick flash: Line ringing  
40  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 41  
Appendix  
Adding new handsets  
Your telephone can accommodate up to eight cordless handsets. You can add new hand-  
sets (AT&T model EP590-2 sold separately) at any time, but each must be registered with  
the base before use.  
The handset provided with your EP5962 is automatically registered as Handset 1.  
Additional handsets will be assigned in the order they are registered (HANDSET 2,  
HANDSET 3, etc).  
Before using a new handset, you must first register it with the base. During registration,  
you must enter the 15-digit ID number of the telephone base. To find this number, go to  
the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.  
Base: Select MENU, then  
highlight DISPLAY BASE ID  
To add a new handset:  
DIRECTORY  
• Make sure your handset batteries are properly  
installed and charged.  
MAILBOXES  
SETUP BASE  
DISPLAY BASE-ID  
• The handset will display NO BASE SUBSCRIPTION  
OK  
^
V
and ENTER BASE ID alternatively.  
• Enter the 15-digit base ID, and then select OK.  
• The handset will display PLEASE WAIT!! and then  
A new handset will display:  
will search for the base.  
NO BASE  
SUBSCRIPTION  
NOTE: If the registration is successful, the handset will display the  
new handset number.  
OK  
<
NOTE: If the incorrect registration ID is entered and OK is selected,  
the incorrect ID will be deleted and the handset will display Enter  
Base ID.  
ENTER BASE ID  
OK  
<
Enter base ID, then select OK  
S
S
S
ENTER BASE ID  
123456789012345  
Handset 3  
Handset 1  
Handset 2  
OK  
<
41  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 42  
Appendix  
Replacing a handset  
If you are replacing a handset on a system that has the maximum number of registered  
handsets (8) or wish to change the assigned handset number of your registered hand-  
set, you must first deregister all handsets and then re-register all handsets.  
NOTE: Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been re-  
registered.  
Base: Select MENU, then  
highlight SETUP BASE  
To deregister all handsets:  
• Select MENU on the base, scroll to SETUP BASE,  
DIRECTORY  
then select OK.  
MAILBOXES  
SETUP BASE  
DISPLAY BASE-ID  
• Scroll to DEREGISTER ALL and then select SET. The  
base will display DO YOU WANT TO DEREGISTER ALL  
HANDSETS?  
OK  
^
V
V
NO  
• Select YES. All handsets are deregistered and are  
unusable until each has been re-registered (see page  
43).  
Select SET  
CONTRAST  
ENHANCED MODE  
RENAME  
DEREGISTER ALL  
SET  
^
Base will display:  
DO YOU REALLY  
WANT TO  
DEREGISTER ALL  
HANDSETS?  
YES  
42  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 43  
Appendix  
Re-Registering a handset  
You can re-register handsets after deregistration from the base. Or you can re-register  
handsets to a new base unit if you have replaced your base unit for any reason.  
During re-registration, you must enter the 15-digit ID number of the telephone base.  
To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID,  
then select OK.  
Base: Select MENU, then  
highlight DISPLAY BASE ID  
To re-register a handset:  
DIRECTORY  
• Make sure your handset batteries are properly  
MAILBOXES  
SETUP BASE  
DISPLAY BASE-ID  
installed and charged.  
• Your handset will display SEARCHING FOR BASE.  
OK  
^
V
• Select NEW on the handset. The handset will display  
ENTER BASE ID.  
• Enter the 15-digit base ID, and then select OK.  
Handset: Select NEW  
• The handset will display PLEASE WAIT!! and then will  
search for the base.  
SEARCHING  
FOR BASE  
NEW  
MENU  
NOTE: If the registration is successful, the handset will display the new  
handset number.  
NOTE: If the incorrect registration ID is entered and OK is selected, the  
incorrect ID will be deleted and the handset will display Enter Base ID.  
ENTER BASE ID  
OK  
<
Enter base ID, then select OK  
ENTER BASE ID  
123456789012345  
OK  
<
PLEASE  
WAIT!!  
43  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 44  
Appendix  
Charging a spare battery  
An optional spare battery (AT&T model 103, sold separately) can be kept charged in  
the base for quick replacement when a handset battery becomes depleted and for  
power failure operation.  
A spare battery requires at least 24 hours to reach full charge.  
Caution: Only the rechargeable handset battery (AT&T model 102) or optional  
replacement battery (AT&T model 103) can be charged in the base.  
Press latch on side of phone to open drawer, insert battery, then close drawer.  
Insert battery with contacts facing up and to the right, as shown.  
Power failure operation  
In the event of a power failure, a fully charged spare battery in the base will allow you  
to make and receive calls on the base as well as the system’s cordless handset(s) for  
30 to 60 minutes, depending on usage.  
In power failure mode, the SPARE BATTERY indicator on the base will flash. You will  
see CHECK AC POWER in the display and a P will appear in the upper left corner of  
the display.  
NOTE: In power failure mode, the base speakerphone volume will be at the lowest level and cannot be adjusted.  
Also, the base display does not light.  
44  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45  
Appendix  
In case of difficulty  
If you have difficulty with your phone, please try the suggestions below. For Customer  
Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.  
Make sure the battery is installed and charged correctly (see page 8).  
Telephone  
does not work  
at all  
Make sure the AC adapter is plugged into an outlet not controlled by  
a wall switch.  
Make sure the telephone line cord is plugged firmly into the base unit  
and the modular jack.  
If these suggestions do not work, unplug the base, remove and re-  
insert the battery, then place the handset in the charger to re-initial-  
ize.  
Make sure the ringer is on (see pages 18-19).  
Phone does  
not ring  
Make sure the telephone line cord and AC adapter are plugged in  
properly (see pages 6-7).  
Move the handset closer to the base.  
You might have too many extension phones on your telephone line to  
allow all of them to ring. Try unplugging some of them.  
You may be out of range. Move closer to the base.  
If you hear  
noise or  
Appliances plugged into the same circuit as the base can cause  
interference. Try moving the appliance or base to another outlet.  
interference  
during a call  
The layout of your home or office might be limiting the operating  
range. Try moving the base to another location, preferably on an  
upper floor.  
Disconnect the base from the modular jack and plug in a corded tele-  
phone. If calls are still not clear, the problem is probably in your  
wiring or local service. Call your local telephone service company.  
Do you have DSL service? If so, you need to have a DSL filter installed  
at every phone jack that has a phone connected to it. Contact your  
DSL service provider for filter information.  
Do you have a wireless router or a computer with a wireless LAN  
card? If so, place the corded base unit and the cordless handset at  
least 3 feet away from your wireless router, computer, or cordless  
remote charger to avoid interference.  
If the cordless handset buttons don’t work, try placing the handset in  
the charger for at least 15 seconds.  
Buttons don’t  
work  
If the corded base buttons don't work, try unplugging the AC adapter  
and then plug it back in again.  
45  
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Appendix  
In case of difficulty  
If a caller leaves a very long message, part of it may be lost when the  
system disconnects the call after 4 minutes.  
Incomplete  
messages  
If the caller pauses for more than 7 seconds, the system stops record-  
ing and disconnects the call.  
If the caller's voice is very soft, the system may stop recording and  
disconnect the call.  
If the system’s memory becomes full during a message, the system  
stops recording and disconnects the call.  
Press VOLUME to increase speaker volume.  
Difficulty hear-  
ing messages  
Make sure that the answering system is on.  
System does  
not answer  
If Toll Saver is activated, the number of rings changes to two when  
you have new messages (see page 33).  
after correct  
number of rings  
In some cases, the system may be affected by the ringing system used  
by the local telephone company.  
If the memory is full or the system is off, the system will answer after  
10 rings.  
Be sure to enter your Remote Access Code correctly (see pages 36-37).  
System does  
not respond  
to remote  
Make sure you are calling from a touch-tone phone. When you dial a  
number, you should hear tones. If you hear clicks, the phone is not a  
touch-tone telephone and cannot activate the answering system.  
commands  
The answering system may not detect the Remote Access Code while  
your announcement is playing. Try waiting until the announcement is  
over before entering the code.  
There may be noise or interference on the phone line you are using.  
Press dial-pad buttons firmly.  
NOTE: The security number you enter will be applied to both mailboxes.  
When you record your announcement, make sure you speak in a nor-  
mal tone of voice, about 9 inches from the base.  
Announcement  
message is not  
clear  
Make sure there is no “background” noise (TV, music, etc.) while you  
are recording.  
You can record your announcement from the cordless handset if  
announcement is not clear.  
46  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 47  
Appendix  
Index  
A
manual dialing, 10, 12  
directory dialing, 23  
AC adapter, 6, 7  
Directories,  
Access code, 36, 37  
Adding new handsets, 41  
Alert tones, 40  
dial number, 23  
edit entries, 23  
name search, 22  
new entries, 21  
Display screen, 25  
Answering calls, 10, 12  
Answering system, 28  
answer only, 32  
audible message alert, 34  
delete messages, 31  
outgoing announcement, 30  
memos, 35  
E
Ending calls, 10, 12  
Error tones, 20, 40  
play messages, 31, 37  
recording phone conversations  
(2-way recording), 35  
remote access, 37  
rings before answer, 33  
security code, 36, 37  
F
Flash (switchhook flash), 14  
H
Hands-free use, 10, 12  
Headset, 9  
Hold, 11, 13  
B
Battery charging, 8, 44  
Battery installation, 8  
Belt clip, 9  
I
Incoming call log, 24  
Incoming calls, answering, 10, 12, 16  
Incoming messages, 27, 28  
Indicator lights, 40  
C
Call history, 24  
Caller ID, 5, 24  
Intercom, 16  
add entries to phone directory, 25  
delete entries, 25  
dial entries, 26  
L
Last number redial, 10, 12  
Low battery, 8  
Call screening, 19  
Call transfer, 13  
CID, 24  
M
Conference calls, 17  
Making calls, 10, 12  
Memos, 35  
Menus, 2, 18-19  
Message alert, 34  
Messages, 28-37  
Microphone, 30, 35  
Mute, 10, 12  
D
Day/time, 29  
Delete Call Log entries, 25  
Delete redial entries, 10, 12  
Deregister all handsets, 19, 42  
Dialing,  
47  
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Appendix  
Index  
N
S
Names,  
Search for name, 22  
Security codes, 36, 37  
Skip, 31  
Spare battery, 44  
Speakerphone, 10, 12  
enter into directory, 21  
search for, 22  
New handsets, 41  
Number of rings before answer, 33  
O
T
On/off button, 28  
Technical specifications, 49  
Time, 29  
Operating range, 5  
Outgoing announcement, 30  
Out of range, 5  
Tones,  
base tones & alerts, 40  
handset tones & alerts, 40  
send tones during call, 15  
Troubleshooting, 45  
P
Paging, 16  
Playback (messages), 31  
Power failure operation, 44  
Problems, 45  
V
Volume controls, 14  
Q
Quick reference guide, 2-3  
R
Receiving calls, 10, 12  
Recharging, 8, 44  
Recording phone conversations (2-way  
recording), 35  
Redial, 10, 12  
Repeat, 31  
Replacing a new handset, 42  
Re-Registering a handset, 43  
Ring silencing, 14  
Ring tone options, 18, 19  
48  
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Appendix  
Technical specifications  
RF Frequency Band  
Channels  
5744 MHz — 5825 MHz  
95  
Channel Spacing  
Sensitivity  
864 KHz  
-93 dBm  
Base Unit Voltage  
(AC Voltage, 60Hz)  
96 — 144 Vrms  
8 Vdc  
Base Unit Voltage  
(AC Adapter Output)  
Handset Voltage  
2-3 Vdc  
Charger Voltage(AC Adapter  
Output)  
8 Vdc  
49  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 50  
Appendix  
Remote access wallet card  
Use the wallet card below to help you remember commands to control your  
answering system from any touch tone telephone.  
Cut along dotted line  
Call your phone number, then enter your  
4-digit access code (preset to 5000).  
NOTE: Messages are played back in order from newest  
to oldest.  
Action  
Remote Command  
Voice help menu ................5  
Play messages ........................1+ mailbox (all) 2 + mailbox (new)  
Repeat message..................4  
Skip message ......................6  
Stop ......................................#  
Hang up  
Save messages ....................  
Delete message ..................3  
Delete all messages ..........3 + mailbox number  
NOTE: Use this command with caution. It will delete both new and old messages. It  
is suggested that you use this command only after playback of all messages.  
Review announcement ....7 + mailbox number  
Record announcement ....8 + mailbox number  
5 to stop  
Fold card here  
Change answer mode ......9 + mailbox number  
End remote access call ....* (or hang up)  
Turn mailbox off ................0 + mailbox number  
Turn mailbox on ................ If off, system answers after 10 rings. Enter  
access code, then press 0 + mailbox number  
5.8 GHz 2-Line Telephone/Answering System EP5962  
Copyright © 2005 Advanced American Telephones. All Rights Reserved.  
AT&T and the Globe Design are trademarks of AT&T Corp.,  
licensed to Advanced American Telephones. Printed in China.  
50  
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 51  
Copyright © 2005 Advanced American Telephones. All Rights Reserved.  
AT&T and the Globe Design are trademarks of AT&T Corp.,  
licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05.  
91-000302-050-000  

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