Seagate MEDALISTPRO ST36450A User Manual

USING DISCWIZARD

DiscWizard is a revolutionary new Windows program that

makes it easy to install your new Seagate drive. DiscWizard

helps you configure your new drive and your computer. It ana-

lyzes your system, lets you select various installation options

and creates customized step-by-step instructions. It also al-

lows older computers to access the full capacity of your drive.

MEDALISTPROHARD DRIVE

INSTALLATION GUIDE

MedalistPro 6450 (ST36450A)

YoucanrunDiscWizardtoinstall yournewharddriveif:

Medalist Pro 6451 (ST36451A)

for ATA (IDE)-Compatible PCs

• You already have an existing, bootable hard drive in your

computer with at least 3 Mbytes of available disc spaceand

• Youare runningWindows3.xorWindows95.

If you can run DiscWizard, you do not have to read this instal-

lation guide. Instead,before you install your new drive, follow

the instructions on the DiscWizard diskette to install your

drive. DiscWizard provides all the information you need to

install your new drive.

If you cannot run DiscWizard, follow the instructions in

this installation guide to install and configure your new

drive. For additional information and troubleshooting

tips, see the back of this sheet. This symbol:

indi-

cates that additional information on a topic appears on

the back of this sheet.

1. ONE DRIVE OR TWO?

ATTACHING CABLES AND MOUNTING THE DRIVE

IfyournewSeagate

drive will be the only drive in

1 If you are installing a new ATA interface cable, attach one

end of the cable to the interface connector on your com-

puter or host adapter. The ATA cable must be no more than

18incheslong.

Medalist Pro

yourcomputer, youdonothavetochangeanyjumpersettings.

Inthiscase, skipaheadto“AttachingCablesandMountingthe

Drive.”

If you already have one hard drive in your computer and you

are installing a second drive, you must configure one drive as a

master and the other as a slave. The master drive will be the

“boot” drive(driveC), fromwhichthecomputerloadssystem

software when it first starts up. To configure your new Seagate

drive as the master, slide a jumper onto pins 7 and 8 (see be-

low). To configure the drive as a slave, slide a jumper onto pins

2 Thread the interface cable through the drive bay and attach

the connector at the end of the interface cable to your new

drive. If you have two drives, attach the second drive to

the second connector.

Pin 1

5 and 6 only. The jumper on pins 6 and 8 is a spare and does

not affect drive operation. If you need to change the jumpers on

yourexistingharddrive, seetheDiskManageronlinemanual,

or contact the drive manufacturer.

40-pin ATA

interface

connector

pin 1

Caution. Make sure to align pin 1 on the com-

puter or host adapter interface connector with

pin 1 on your drive or drives. Pin 1 on the

interface cable is usually indicated by a stripe

along the edge of the cable.

4-pin power

Master/slave

jumper block

connector

1 3 5

One drive only

Drive is Master with an ATA-

compatible slave

Drive is slave

Spare jumper

2. CONFIGURING YOUR COMPUTER

Before you format or partition your new drive, you must con-

BIOS Settings for the ST36450A and ST36451A

figure your computer’s BIOS so that the computer can recog-

nize your new drive.

Drive

Cylinders Heads

Sectors

ST36450A

1 Turn your computer on. As your computer starts up, watch

the screen for a message describing how to run the sys-

tem setup program (sometimes called BIOS or CMOS

setup). This is usually done by pressing a special key, such

LBAaddressing

CHSaddressing

833

13,328

240

ST36451A

LBAaddressing

CHSaddressing

833

13,328

240

asDELETE

ESC, or 1, during startup. See your computer

manual for details. Press the appropriate key to run the

system setup program.

Note. This drive does not use thewrite

precomp orlanding zone parameters. Set

these parameters to zero.

2 Enable LBA mode if it is available. Many BIOS use the logi-

cal block addressing (LBA) mode to access drives with

capacities greater than 528 Mbytes.

4 Save the settings and exit the System Setup program

3 If your BIOS provides automatic drive detection (an

“Auto” drive type), select this option. This allows your

computer to configure itself automatically for your new

drive.

(your computer will automatically reboot).

After you configure your computer, we recommend that you

use Disk Manager to partition and format your drive.

If your computer was built before mid-1994, you probably will

not be able to access the full capacity of your new drive un-

less you use Disk Manager. For instructions, see Section 3A,

“InstallationUsingDiskManager,” below.

If your BIOS does not provide automatic drive detection,

select “User-defined” drive settings. If your computer

supports LBA addressing, enter the LBA cylinder, head

and sector values for your drive from the table at the

top of the next column. If your computer does not sup-

port LBA addressing, enter the CHS valuesfromthetable.

If you do not want to use Disk Manager, you can use the stan-

dard DOS commands to partition and format your drive, as

described in Section 3B.

3A. INSTALLATION USING DISK MANAGER

6 At this point, Disk Manager lists all the hard drives that it

can recognize. You should see your new Seagate drive and

your existing hard drive, if any.

1 Boot your computer from a bootable DOS diskette (use MS

DOS Version 5.0 or later). Booting from a diskette ensures

that the Disk Manager installation does not conflict with

any terminate-and-stay-resident (TSR) programs.

If any hard drive is not recognized, exit Disk Manager and

turn off your computer. Check all cables, jumpers and BIOS

settings. Then start at step 1 to run Disk Manager again.

2 Insert your DiscWizard diskette. The Disk Manager soft-

ware is stored on this diskette.

7 If Disk Manager recognizes all your drives, select the drive

you want to install and pressENTER. Disk Manager parti-

tions and formats the drive. If your new drive is the master

drive (Drive C), Disk Manager also configures the drive so

that you can boot from it.

3 At the DOS prompt, typeDMand pressENTER

4 Follow the onscreen instructions until you see theSelect

anInstallationOptionmenu.

5 Select either(E)asy Disk Installation or(A)dvanced Disk

Installation.

Note. Ifyourcomputercannotaccommodate

hard drives with capacities greater than 528

Mbytes, Disk Manager installs aDynamic

Drive Overlay(DDO) on your hard disc. If this

driver has been installed, you should see a

blue Disk Manager banner each time you boot

your computer. See the Disk Manager online

manual for details.

Because DOS computers cannot access partitions larger

than 2.1 Gbytes, Disk Manager may have to divide your

hard drive into multiple partitions. If you select(E)asy Disk

Installation,Disk Manager creates one partition of 2.1

Gbytes and creates multiple partitions using the remainder

of your hard disc. However, if most of your files are

smaller than 50 Kbytes, you may want to create several

smaller partitions to make more efficient use of your hard

disc space.Tocreatesmallerpartitions, select (A)dvanced

Disk Installation fromtheDiskManagermainmenu.

8 Follow the instructions in the post-installation screens.

YOU’RE DONE!

ADDRESSING DRIVE-CAPACITY LIMITATIONS

Partition-size limit: DOS/Windows and Windows 95 can-

not access drive partitions larger than 2.147 Gbytes. You

can overcome this limitation using the Disk Manager

software or the DOS FDISK command to divide your

drive into several smaller partitions. Each partition acts

as a separate logical drive, with its own drive letter. If

most of your files are smaller than 50 Kbytes, you should

divide your drive into partitions of 1 Gbyte or less to

make the most efficient use of your disc space.

Some DOS-based computers and operating systems are not

designed to accommodate large hard disc drives. The three

mostcommonsystemlimitationsarelistedbelow, alongwith

methods for overcoming these limitations. See your system

manual to determine which (if any) of these limitations applies

to your computer.

528-Mbyte limit:TheBIOSinsomeoldercomputerscannot

accommodate drives with capacities greater than 528 Mbytes.

Seagate provides free Disk Manager software with your drive

to overcome this limitation. Alternatively, you can purchase a

hard drive controller or a BIOS upgrade that supports drives

with capacities greater than 528 Mbytes.

BIOS Upgrades:If you need to upgrade your BIOS, contact the

appropriate BIOS manufacturer listed below.

American Megatrends (AMI):

1-800-828-9264

AMBARUS@AOL.COM

SUPPORT@AWARD.COM

STIKER@IX.NETCOM.COM

SALES@FIRMWARE.COM

The 32-bit disk access feature in Windows 3.1 does not work

with drives that have capacities greater than 528 Mbytes. If

you want to use 32-bit disk access with Windows 3.1, install

the Seagate replacement 32-bit access driver, SEG32BIT.386,

as described on the back of this sheet.

Award Software International, Inc.:

1-415-968-4433

Microid Research / Mr. BIOS:

1-800-451-1943

4,096-cylinder limit:TheBIOSinsomecomputerscannot

support drives that have more than 4,096 cylinders. If you

install a drive that has more than 4,096 cylinders in one of

these computers, the computer may “freeze” or fail to boot.If

this occurs, see “Advanced Troubleshooting” on the back side

of this sheet.

PhoenixTechnologiesLtd.:

1-800-767-5465

SystemSoft:

Contactyourcomputermanufacturer

3B. STANDARD DOS INSTALLATION

4 Select “Create DOS partition or logical DOS drive” by

pressing1. Then pressENTER

Caution. Partitioning or formatting a drive

erases all data on it. Seagate assumes no

liability if you erase your data.

5 Select “Create primary DOS partition” by pressing1 again.

Then pressENTER. Create your first drive partition. If you

are creating a partition that will be used to boot your com-

puter (drive C), make sure that the partition is marked

active.

Drive Partitioning

Partitioning a hard drive divides it into sections (partitions)

that function as separate logical drives (labeled C, D, E, etc.).

6 Create an extended partition and additional logical drives,

as necessary, until all the space on your new hard drive

has been partitioned.

Because DOS computers cannot access partitions larger than

2.1 Gbytes, you must divide large-capacity hard drives into

multiple partitions. In creating partitions, keep in mind that the

larger the partition, the more drive space is taken up in un-

used clusters. For this reason, if most of your files are

smaller than 50 Kbytes, you should use partitions of 1 Gbyte

or less. To partition your new drive:

7 When the partitioning is complete, reboot your computer.

Drive Formatting

At the A: prompt, typeformatx: /s, wherexis the letter of

your first new partition. Repeat this process for all the new

partitions you have created.

1 Insert a bootable DOS diskette in your diskette drive and

restart your computer.

2 Insert a DOS program diskette that contains the FDISK.EXE

Caution. Make sure to use the correct drive

letters so that you do not format a drive that

and FORMAT.COM programs into your diskette drive. At the

A: prompt, typeFDISK and pressENTER

already contains data.

3 If you have two hard drives installed, the FDISK menu

displays five options. Option five allows you to select the

drive you want to partition. Make sure that your new drive

is selected.

After you format your drive, it is ready to use.

YOU’RE DONE!

Cable Select Jumper

Basic Troubleshooting

Some computers differentiate between master and slave drives using

specially designed interface cables that have the line to pin 28 (the Cable

Select pin) removed or cut at one connector. The connector that has pin

28 disabled is used for the slave drive. See your computer manual to

determine whether your computer supports this feature. To configure

your Seagate drive for cable select, place a jumper on pins 5 and 6 and

pins 7 and 8 as shown below.

If you have installed your drive and it does not function properly, perform

the following basic checks:

Warning. Always turn off the computer before

changing jumpers or unplugging cables and cards.

Wear a ground strap or take other antistatic

precautions while working on your computer or

handling your drive.

Remote LED Connection

You can connect a remote LED to pins 3 (–) and 4 (+) as shown in the

figure below. Do not install a jumper on these pins. Because the jumper

block uses a 0.1-inch connector, you may need to replace the current

connector. Use Seagate connector part number 10562-001 or equivalent.

Verify compatibility. Verify that the host adapter and drive are

appropriately matched to each other and to your computer. Refer to the

relevant documentation for details.

•

Check all cards. Verify that all cards are seated in their slots on the

motherboard and secured with mounting screws.

•

Check all connectors and cables. Make sure all ribbon and power cables

•

are securely connected. Ribbon cables are easily damaged, especially at

the connector. Try a new cable known to be good. Make sure no

connector pins are bent. Verify that pin 1 on the interface cable is aligned

with pin 1 on the drive and host adapter (see figures and instructions on

the front of this sheet).

6 8

5 7

Master/slave

jumper block

Enable Cable Select

Remote LED connection

Verify jumper settings. Review the instructions on this sheet and in your

host adapter installation guide. Make sure all appropriate jumpers are

installed or removed as necessary.

•

Check your power-supply specifications. Each time you add a new

•

device to your computer, make sure your computer’s internal power

supply can support the total power demand. If necessary, consult your

dealer for a new power supply.

The Disk Manager Online Manual

Disk Manager contains an extensive online manual. This manual includes

detailed installation instructions, troubleshooting and a list of master/

slave jumper settings for many popular hard drives. To view the Disk

Manager online manual, insert the Disk Manager diskette into drive A

and type A:\DM /H. Then press ENTER. You can also view the online manual

from within Disk Manager by selecting (V)iew/Print Online Manual in the

main menu.

Verify the drive-type settings in the system setup program. The drive-

•

type settings in the system BIOS must not exceed the physical

specifications of your drive. Also, the settings must not exceed the

limitations set by the operating system and BIOS.

Check for viruses. Before you use someone else’s diskette in your system

for the first time, scan the diskette for viruses.

•

Advanced Troubleshooting

If you have performed the preceding basic checks but the problem persists,

follow these guidelines for troubleshooting specific cases.

Booting from a Diskette

If Disk Manager installs the dynamic drive overlay (DDO) to access the full

capacity of your drive, the DDO must load into memory before the

operating system loads. This occurs automatically when you boot from

your hard drive (drive C). However, if you boot from a diskette, the DDO

will not be loaded and you will not be able to access your hard drive. The

following procedure allows you to boot from a diskette and still access

your hard drive.

After you install your new drive, your computer will not boot, and no

error message shows on the screen.

Check your computer manual or BIOS manufacturer to determine

•

whether your BIOS supports drives that have more than 4,096 cylinders.

If your system has this limitation, use the following procedure to

configure your computer:

Boot the computer from the hard disc (with no diskette in the

diskette drive).

Turn off your computer, open the case, and remove your new

Seagate drive.

When the Disk Manager banner appears on the screen, immediately

press the SPACEBAR (you have about 2 seconds).

Insert your boot diskette and press the SPACEBAR again.

Caution. To avoid electrostatic discharge damage to

your computer or hard drive, make sure you are

well-grounded before touching the drive, cable,

connector or jumpers.

If you boot from a diskette regularly, you can create a Dynamic Drive

Overlay boot diskette. It loads DDO into memory, then loads the

operating system. See the Disk Manager online manual for more

information about creating a dynamic drive overlay boot diskette.

Place a jumper on pins 1 and 2 on the master/slave jumper block as

shown below. This enables the alternate capacity option that causes the

drive to appear to your BIOS as having a 2.1-Gbyte capacity.

Supported Operating Systems

The Disk Manager dynamic drive overlay provides support for drives

video card and host adapter. If the computer recognizes the drive

when you reboot the computer, turn off the computer. Reinstall the

other peripheral cards, one at a time, until the conflict reoccurs. After you

have isolated the source of the address conflict, you can resolve the

conflict by changing the I/O address of the peripheral that appears to

cause the conflict.

If you need assistance installing your drive, consult your dealer. Dealers

are familiar with their unique system configurations and can help you

with system conflicts and other technical issues. If you need additional

assistance with your Seagate drive or other Seagate products, use one

of the Seagate technical support services listed below.

If Disk Manager has installed the DDO on your hard drive and you have

booted directly from a diskette, the information in the boot record for the

drive may not have been loaded. Make sure there is no diskette in Drive A

and reboot. If you want to boot from the diskette, follow the “Booting with

a Diskette” instructions under “Advanced Disk Manager Options.”

•

SeaFONE

1-800-SEAGATE

Seagate’s 800 number (1-800-732-4283) allows toll-free access to

automated self-help services, providing answers to commonly asked

questions, troubleshooting tips and specifications for disc drives and tape

drives. This service is available 24 hours daily and requires a touch-tone

phone. International callers may reach this automated self-help service by

dialing 408-456-4496.

The dealer partitioned and formatted the drive for you in the store,

but the drive does not respond when you install it.

Reboot the computer and make sure the drive spins up. Check all cables.

•

Make sure the power supply is adequate for system needs.

•

Online Services

Make sure the DOS version the dealer used to partition and format the

drive is the same version you have installed in your computer. If it isn’t,

see your dealer.

SeaNET

You can obtain technical information about Seagate products over

the Internet from Seagate’s World Wide Web home page

(http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com).

You can also send e-mail with your technical questions to

DiscSupport @ Seagate.com.

Verify the drive-type values in the system setup program. You must install

the drive using the same drive-type values your dealer used to partition

the drive.

•

Check for I/O address conflicts between peripheral cards.

•

Seagate CompuServe Forum

Check for viruses.

Online technical support for Seagate products is available on CompuServe.

To access our technical support forum, type go seagate. This forum

provides information similar to that found on SeaBOARD. In addition, you

can type questions or browse through previous questions and answers on

the forum messages.

The system hangs in FDISK or fails to create or save the partition record.

Check all cables.

•

Your DOS diskette may be corrupted. Try using a backup DOS diskette.

Make the partitions smaller.

•

SeaBOARD^®

Change the interrupt jumper setting on the host adapter.

SeaBOARD is a computer bulletin board system that contains information

about Seagate disc and tape drive products and is available 24 hours daily.

Set your communications software to eight data bits, no parity and one stop

bit (8-N-1).

Some BIOS have a Track 0 protection feature that protects Track 0 from

•

viruses. This may cause FDISK to hang the system. You must disable this

feature in the system setup program before you can use FDISK. See your

computer reference guide for assistance. Be sure to re-enable this

important feature when FDISK is done.

Location

Australia

England

France

Phone number

Location

Taiwan

Thailand

USA

Phone number

886-2-719-6075

662-531-8111

408-434-1080

61-2-9756-2359

44-1628-478011

33 1-48 25 35 95

49-89-140-9331

The system error message, “ Drive not Ready,” appears.

Check all cable connections. Make sure pin 1 of the drive is connected to

pin 1 of the hard-disc controller or host adapter.

•

Germany

Make sure the power supply is adequate for system needs.

Reboot the computer and make sure the drive spins up.

FAX Services

•

SeaFAX^®

You can use a touch-tone telephone to access Seagate’s automated FAX

system to receive technical support information by return FAX. This service

is available 24 hours daily.

The FDISK error message, “ No Fixed Disk Present,” appears.

Make sure the power supply is adequate for system needs.

•

Verify the drive-type values in the system setup program.

•

Location

Australia

England

Phone number

61-2-9756-5170

44-1628-894084

Location

USA

Phone number

1-800-SEAGATE or

408-456-4496

Check for I/O address conflicts.

The drive does not format to full capacity.

Verify the drive-type values in the system setup program. One of the

following problems may have occurred:

•

Seagate Technical Support FAX

You can FAX questions or comments to technical support specialists

24 hours daily. Responses are sent during business hours.

– The values may be set with an incorrect translation characteristic.

– You may have entered a parameter value that exceeds the physical

capacity of the drive.

Location

Australia

England

France

Phone number

Location

Japan

Korea

Singapore

Taiwan

USA

Phone number

81-3-5462-2979

82-2-556-7294/4251

65-488-7528

61-2-9725-4052

44-1628-890660

33 1-46 04 42 50

49-89-1430-5100

– You entered a translation characteristic that does not take advantage of

the drive’s full capacity.

Germany

Hong Kong 852-2368 7173

886-2-715-2923

408-944-9120

– The drive’s physical specifications exceed the translation limits imposed

by the BIOS.

Supported Operating Systems

shown below. This enables the alternate capacity option that causes the

drive to appear to your BIOS as having a 2.1-Gbyte capacity.

The Disk Manager dynamic drive overlay provides support for drives

that have capacities greater than 528 Mbytes under MS-DOS, Windows

3.x, Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM

upgrade drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0

(requires DM upgrade drivers). Disk Manager does not support 32-bit

FAT in Windows 95.

Before you install a non-DOS operating system on the drive, install DOS

and Disk Manager and make sure that the drive is bootable. Instructions

for running the dynamic drive overlay with other operating systems are

available in the Disk Manager online manual.

Master/slave

jumper block

1 3 5 7

Alternate

capacity

jumper

Limit capacity to 2.1 Gbytes

(4,092 cylinders)

Removing the Dynamic Drive Overlay

If Disk Manager installs a dynamic drive overlay (DDO) and you do not

need this software to access the full capacity of your drive, you can

remove the dynamic drive overlay without losing your data. However,

you will lose access to the full capacity of your drive unless you have

another method for accessing high-capacity drives (see Addressing

Drive-Capacity Limitations on the front side of this sheet). Follow the

instructions below to remove a DDO from a drive.

Remount your drive in the computer and replace the computer cover.

Insert a bootable DOS diskette into drive A and turn on the computer. It

should boot from drive A and automatically detect the new drive as a

2.1-Gbyte drive.

Insert your DiscWizard diskette into drive A and type A:\DM. Then

press ENTER. This runs the Disk Manager program.

Follow the Disk Manager instructions to install the dynamic drive overlay

and to partition and format your new drive to its full capacity.

Caution. Before you attempt to remove a DDO,

make a backup copy of all the data on your hard

After Disk Manager is done, reboot your system. You should see the

Disk Manager banner and be able to access the full capacity of your new

drive.

disc. Also, run CHKDSK, SCANDISK or a third-

party equivalent to detect and repair any damaged

files before you follow the procedure below. If the

DDO migration program encounters a serious file

problem or is interrupted by a power loss or

hardware failure, the migration will fail and your

data will be lost.

The screen remains blank when you power up the system.

If the steps listed above do not remedy this problem, try the following:

Make sure the monitor is plugged in and turned on.

•

Check all cards.

•

Boot the computer to Drive C.

Make sure the video card is seated in its slot and secured with

mounting screws.

Insert your DiscWizard diskette into Drive A.

Type A:\dm to start Disk Manager.

Select the Select Installation Options Menu.

Select (M)aintenance Menu.

Turn off the computer and remove the drive host adapter. If the screen

turns on after you reboot, the host adapter may be incompatible or

defective. If so, see your dealer.

•

Select (M)igrate Dynamic Drive. This program moves the data on your

drive so that it can be accessed without the DDO. The migration may

take up to an hour to complete, depending on the size of your drive.

The system does not recognize the drive.

Check all cables.

•

Make sure the power supply is adequate for system needs.

•

When the migration program has finished, exit Disk Manager.

Reboot the computer and listen to make sure the drive motor starts up. If

the drive is very quiet, it may be difficult to hear its discs reach operating

speed. If the drive motor does not start up, recheck all drive cables.

Remove the diskette and reboot the computer. Enter your system

setup program (see your system manual for details).

Configure the hard drive with the Cylinder/Head/Sector parameters

shown for your drive in the table in Section 2, “Configuring Your

Computer,” on the front side of this sheet. Save your changes and

exit the system setup program.

Verify that for each drive, a drive-type is listed in the system setup

program.

•

Try rebooting your computer by pressing the CTRL ALT and DELETE keys

•

simultaneously. If the drive is recognized after you reboot the system, the

computer BIOS test may be completing before the drive is ready.

10 When your computer has rebooted, insert the DiscWizard diskette

into drive A.

One solution is to slow the processor speed during startup. If your

computer has a turbo switch, set it to slow speed before turning the

computer on. If there is no turbo switch, you may be able to use

keyboard commands; see your computer manual for details. After the

computer is up and running, return the processor to the fast speed.

11 Type A:\dm and choose the Maintenance Menu.

12 Select Uninstall (D)isk Manager.

13 Select the correct drive to uninstall.

14 When the uninstall is complete, exit Disk Manager and reboot.

Another solution is to warm-boot your computer after every power-on.

Check for I/O address conflicts. To isolate the conflict, verify that the drive

and host adapter are compatible with your computer. Turn off the

computer and remove all the peripheral adapter cards except for the

Note. Disk Manager can also remove a drive overlay

placed by the EZ-Drive program. Select (C)onvert

Drive Format from the Maintenance Menu.

Hong Kong 852-2368 7173

USA

408-944-9120

by the BIOS.

Direct-Support Services

Caution. If you change the drive-type values in the

system setup program, you must partition and

format the drive again. This erases data on the drive.

Seagate Technical Support

For one-on-one help, you can talk to a technical support specialist during

local business hours. Before calling, note your system configuration and

drive model number (STxxxxxx).

If you have partitioned the drive into individual logical drives, you may

need to make the partitions smaller to access the full drive capacity.

•

Location

Australia

England

France

Phone number

Location

Korea

Singapore

Taiwan

USA

Phone number

82-2-556-8241

65-488-7584

886-2-514-2237

1-800-SEAGATE or

408-456-4496

If your computer supports LBA mode, you may need to enable LBA

mode in the system setup program to access the full capacity of the drive.

Refer to your computer’s reference guide to find out how to enable LBA.

61-2-9725-3366

44-1628-894083

33 1-41 86 10 86

49-89-140-9332

Your computer may not support drives that have more than 4,096

cylinders. Follow the instructions for After you install your new drive, your

computer will not boot, and no error message shows on the screen.

•

Germany

Hong Kong 852-2368 9918

USA

The DOS messages “ Disk Boot Failure,” “ Non-System Disk” or

“ No ROM Basic – SYSTEM HALTED” appear.

SeaTDD™

408-944-9121

Using a telecommunications device for the deaf (TDD), you can send

questions or comments 24 hours daily and exchange messages with a

Reinstall the DOS system files using the DOS SYS utility.

•

Check all cables.

technical support specialist between 6:00

A.M. to 11:15

A.M. and

Use FDISK to verify that the primary partition is active.

12:30 M. to 5:00 M. (Pacific time) Monday through Friday.

Check for viruses.

•

The system error message, “ HDD controller failure” appears.

Confirm the jumper settings on the drive.

•

Keep your original box and packing materials

for storing or shipping your drive. The box has

a Seagate Approved Package label. Shipping a

drive in an unapproved container voids the

warranty. Call your authorized Seagate

distributor to purchase additional boxes. The

figure to the right shows how a drive fits in an

approved single-pack box, including the

packing materials.

Verify the drive-type settings in the system setup program.

32-bit Disk Access under Windows 3.1.

Foam

Antistatic bag

The 32-bit disk access feature in Windows 3.1 does not work with drives

that have capacities greater than 528 Mbytes. If you want to use 32-bit disk

access under Windows 3.1, install the Seagate replacement 32-bit access

driver, SEG32BIT.386, located on your DiscWizard diskette.

Drive

Foam

Warranty. See your authorized Seagate

distributor or dealer. Preinstalled or bundled

software is provided “as is.” There are no

warranties of merchantablity or fitness for a

particular purpose. All such warranties are

expressly and specifically disclaimed.

Note. If you install Windows 3.1 on a high-capacity

hard drive, the first time you start Windows you may

see a message suggesting that you disable 32-bit

disk access. Choose to disable 32-bit disk access to

open Windows.

Maintenance and repair. Seagate drives do

not require maintenance. The head/disc

assembly is sealed; a broken seal voids the

warranty. Seagate customer-service centers

are the only facilities authorized to repair

Seagate drives.

Electromagnetic Compliance for the European Union. This model complies with the

European Union requirements of the Electromagnetic Compatibility Directive 89/336/

EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive

93/68/EEC of 22 July 1993.

Use the following procedure to install the Seagate 32-bit disk access

replacement driver (from within Windows).

Insert your DiscWizard diskette into Drive A.

Open the Windows Program Manager menu and select File.

Select Run.

Compliance of this drive, as a system component, was confirmed with a test system. We

cannot guarantee that your system will comply. The drive is not meant for external use

(without properly designed enclosure, shielded I/O cable, etc.).

Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale

Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks

werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale

Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der

Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden

benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die

Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte

dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie

nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den

Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.

In the command line box, type a:\stsetup and then press ENTER

Read the license agreement that appears on the screen. If you agree

to the terms, select Accept Agreement to continue.

The next screen lists the features that the SEG32BIT.386 driver

supports. If your computer supports these features, they will be active in

32-bit disk access mode for all drives that support them. Select Install

Driver to continue.

Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate

Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist, the Medalist

logo and DiscWizard are either trademarks or registered trademarks of Seagate

Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks

are the property of their respective owners.

Enable the 32-bit disk access option in the Windows control panel as follows:

a) Open the Windows Control Panel.

b) Select 386 Enhanced.

c) Select Virtual Memory.

Seagate reserves the right to change, without notice, product offerings or

specifications. No part of this publication may be reproduced in any form without

written permission from Seagate Technology, Inc.

d) Select Change>>.

920 Disc Drive, Scotts Valley, CA 95066, USA

Publication Number: 32656-001, Rev. B, July 1997, Printed in USA

e) Select Use 32-Bit Disk Access (an X in the box enables the feature).

f) Save the change.

USING DISCWIZARD

DiscWizard is a revolutionary new Windows program that

WHAT YOU WILL NEED

HANDLE WITH CARE!

Disc drives are extremely fragile. Do not drop or jar

•

Straight-edge and Phillips screwdrivers

makes it easy to install your new Seagate drive. DiscWizard

helps you configure your new drive and your computer. It ana-

lyzes your system, lets you select various installation options

and creates customized step-by-step instructions. It also al-

lows older computers to access the full capacity of your drive.

MEDALISTPROHARD DRIVE

INSTALLATION GUIDE

your drive.

Drive mounting screws

An ATA host adapter and interface cable (max. length:

18 inches) with enough connectors for all your drives

Keep the drive in its antistatic bag until you are ready

to install it.

•

An unused drive power cable for your new drive

MedalistPro 6450 (ST36450A)

Medalist Pro 6451 (ST36451A)

for ATA (IDE)-Compatible PCs

YoucanrunDiscWizardtoinstall yournewharddriveif:

A bootable DOS system diskette (Seagate recommends

using DOS Version 5.0 or later.)

•

You already have an existing, bootable hard drive in your

computer with at least 3 Mbytes of available disc spaceand

•

If you are mounting this 3.5-inch drive in a 5.25-inch

drive bay, you need a mounting adapter or frame kit.

Also, you may need drive mounting rails if your drive

bay is not designed for direct mounting.

Protect your drive from static discharge by making sure you

are well-grounded before touching the drive. We recommend

wearingagroundedwriststrapthroughouttheinstallation

process. Do not touch the connectors or any part of the

printed circuit board.

•

YouarerunningWindows3.x orWindows95.

IfyoucanrunDiscWizard, youdonothavetoreadthisinstal-

lation guide. Instead,before you install your new drive, follow

the instructions on the DiscWizard diskette to install your

drive. DiscWizard provides all the information you need to

install your new drive.

BEFORE YOU BEGIN

•

Make sure your computer is turned off before you open

the case.

Always handle the drive by its edges or frame.

If you cannot run DiscWizard, follow the instructions in

this installation guide to install and configure your new

drive. For additional information and troubleshooting

Read the handling precautions at the right and inspect the

drive to make sure that it is not damaged.

Save your foam-lined Seagate disc drive box. This box

has been approved by Seagate for shipping a Seagate

disc drive. Using any other container or packing

material voids your drive warranty.

tips, see the back of this sheet. This symbol:

indi-

Do not apply pressure or attach labels to the circuit

board or the top of the drive.

cates that additional information on a topic appears on

the back of this sheet.

1. ONE DRIVE OR TWO?

ATTACHING CABLES AND MOUNTING THE DRIVE

IfyournewSeagate Medalist^®Pro drive will be the only drive in

If you are installing a new ATA interface cable, attach one

end of the cable to the interface connector on your com-

puter or host adapter. The ATA cable must be no more than

18incheslong.

yourcomputer, youdonothavetochangeanyjumpersettings.

Inthiscase, skipaheadto“AttachingCablesandMountingthe

Drive.”

Power

connector

If you already have one hard drive in your computer and you

are installing a second drive, you must configure one drive as a

master and the other as a slave. The master drive will be the

“boot” drive(driveC), fromwhichthecomputerloadssystem

software when it first starts up. To configure your new Seagate

drive as the master, slide a jumper onto pins 7 and 8 (see be-

low). To configure the drive as a slave, slide a jumper onto pins

Thread the interface cable through the drive bay and attach

the connector at the end of the interface cable to your new

drive. If you have two drives, attach the second drive to

the second connector.

Interface

connector

Pin 1

5 and 6 only. The jumper on pins 6 and 8 is a spare and does

not affect drive operation. If you need to change the jumpers on

yourexistingharddrive, seetheDiskManageronlinemanual,

or contact the drive manufacturer.

Slide the drive carefully into the drive bay. Secure the drive

with four 6-32 UNC-2A mounting screws in either the side-

mountingholesorthebottom-mountingholes. Donotover-

tighten the screws. The screws should be inserted no more

than 0.22inchintothebottommountingholesandnomore

than 0.14 inch into the side mounting holes. Do not use

metric screws.

computers also require drive mounting rails,

which can be obtained from your distributor or

computermanufacturer.

40-pin ATA

interface

connector

Attach a power cable to each drive. If your computer does

not have an unused power connector, you can purchase a

Y-shaped power cable from your computer dealer.

pin 1

Caution. Make sure to align pin 1 on the com-

puter or host adapter interface connector with

pin 1 on your drive or drives. Pin 1 on the

interface cable is usually indicated by a stripe

along the edge of the cable.

4-pin power

connector

Master/slave

jumper block

Check all cable connections and then replace your com-

puter cover. Continue to step 2 below.

Note. If you are mounting the drive in a 5.25-

inch drive bay, you need a mounting adapter or

frame kit. Contact your computer dealer. Some

One drive only

Drive is Master with an ATA-

compatible slave

Drive is slave

Spare jumper

2. CONFIGURING YOUR COMPUTER

ADDRESSING DRIVE-CAPACITY LIMITATIONS

BIOS Settings for the ST36450A and ST36451A

Partition-size limit: DOS/Windows and Windows 95 can-

not access drive partitions larger than 2.147 Gbytes. You

can overcome this limitation using the Disk Manager

software or the DOS FDISK command to divide your

drive into several smaller partitions. Each partition acts

as a separate logical drive, with its own drive letter. If

most of your files are smaller than 50 Kbytes, you should

divide your drive into partitions of 1 Gbyte or less to

make the most efficient use of your disc space.

Before you format or partition your new drive, you must con-

figure your computer’s BIOS so that the computer can recog-

nize your new drive.

Some DOS-based computers and operating systems are not

designed to accommodate large hard disc drives. The three

mostcommonsystemlimitationsarelistedbelow, alongwith

methods for overcoming these limitations. See your system

manual to determine which (if any) of these limitations applies

to your computer.

Drive

Cylinders Heads

Sectors

ST36450A

Turn your computer on. As your computer starts up, watch

the screen for a message describing how to run the sys-

tem setup program (sometimes called BIOS or CMOS

setup). This is usually done by pressing a special key, such

LBAaddressing

CHSaddressing

ST36451A

833

240

13,328

528-Mbyte limit: TheBIOSinsomeoldercomputerscannot

accommodate drives with capacities greater than 528 Mbytes.

Seagate provides free Disk Manager software with your drive

to overcome this limitation. Alternatively, you can purchase a

hard drive controller or a BIOS upgrade that supports drives

with capacities greater than 528 Mbytes.

LBAaddressing

CHSaddressing

833

13,328

240

asDELETE

ESC, or 1, during startup. See your computer

manual for details. Press the appropriate key to run the

system setup program.

BIOS Upgrades: If you need to upgrade your BIOS, contact the

appropriate BIOS manufacturer listed below.

Note. This drive does not use thewrite

precomp orlanding zone parameters. Set

these parameters to zero.

Enable LBA mode if it is available. Many BIOS use the logi-

American Megatrends (AMI):

cal block addressing (LBA) mode to access drives with

1-800-828-9264

AMBARUS@AOL.COM

SUPPORT@AWARD.COM

STIKER@IX.NETCOM.COM

SALES@FIRMWARE.COM

capacities greater than 528 Mbytes.

The 32-bit disk access feature in Windows 3.1 does not work

with drives that have capacities greater than 528 Mbytes. If

you want to use 32-bit disk access with Windows 3.1, install

the Seagate replacement 32-bit access driver, SEG32BIT.386,

as described on the back of this sheet.

Save the settings and exit the System Setup program

(your computer will automatically reboot).

Award Software International, Inc.:

1-415-968-4433

If your BIOS provides automatic drive detection (an

“Auto” drive type), select this option. This allows your

computer to configure itself automatically for your new

drive.

After you configure your computer, we recommend that you

use Disk Manager to partition and format your drive.

If your computer was built before mid-1994, you probably will

not be able to access the full capacity of your new drive un-

less you use Disk Manager. For instructions, see Section 3A,

“InstallationUsingDiskManager,” below.

Microid Research / Mr. BIOS:

1-800-451-1943

4,096-cylinder limit:TheBIOSinsomecomputerscannot

support drives that have more than 4,096 cylinders.If you

install a drive that has more than 4,096 cylinders in one of

these computers, the computer may “freeze” or fail to boot.If

this occurs, see “Advanced Troubleshooting” on the back side

of this sheet.

If your BIOS does not provide automatic drive detection,

select “User-defined” drive settings. If your computer

supports LBA addressing, enter the LBA cylinder, head

and sector values for your drive from the table at the

top of the next column. If your computer does not sup-

port LBA addressing, enter the CHS valuesfromthetable.

PhoenixTechnologiesLtd.:

1-800-767-5465

SystemSoft:

Contact your computer manufacturer

If you do not want to use Disk Manager, you can use the stan-

dard DOS commands to partition and format your drive, as

described in Section 3B.

3A. INSTALLATION USING DISK MANAGER

3B. STANDARD DOS INSTALLATION

At this point, Disk Manager lists all the hard drives that it

can recognize. You should see your new Seagate drive and

your existing hard drive, if any.

Select “Create DOS partition or logical DOS drive” by

pressing1. Then pressENTER

Boot your computer from a bootable DOS diskette (use MS

Caution. Partitioning or formatting a drive

erases all data on it. Seagate assumes no

liability if you erase your data.

DOS Version 5.0 or later). Booting from a diskette ensures

that the Disk Manager installation does not conflict with

any terminate-and-stay-resident (TSR) programs.

Select “Create primary DOS partition” by pressing1 again.

Then pressENTER. Create your first drive partition. If you

are creating a partition that will be used to boot your com-

puter (drive C), make sure that the partition is marked

active.

If any hard drive is not recognized, exit Disk Manager and

turn off your computer. Check all cables, jumpers and BIOS

settings. Then start at step 1 to run Disk Manager again.

Insert your DiscWizard diskette. The Disk Manager soft-

ware is stored on this diskette.

Drive Partitioning

Partitioning a hard drive divides it into sections (partitions)

that function as separate logical drives (labeled C, D, E, etc.).

If Disk Manager recognizes all your drives, select the drive

you want to install and pressENTER. Disk Manager parti-

tions and formats the drive. If your new drive is the master

drive (Drive C), Disk Manager also configures the drive so

that you can boot from it.

At the DOS prompt, typeDM and pressENTER.

Create an extended partition and additional logical drives,

as necessary, until all the space on your new hard drive

has been partitioned.

Because DOS computers cannot access partitions larger than

2.1 Gbytes, you must divide large-capacity hard drives into

multiple partitions. In creating partitions, keep in mind that the

Follow the onscreen instructions until you see theSelect

anInstallationOptionmenu.

Select either(E)asy Disk Installation or(A)dvanced Disk

3 3

larger the partition, the more drive space is taken up in un-

When the partitioning is complete, reboot your computer.

Installation.

used clusters. For this reason, if most of your files are

smaller than 50 Kbytes, you should use partitions of 1 Gbyte

or less. Topartition your new drive:

Note. Ifyourcomputercannotaccommodate

hard drives with capacities greater than 528

Mbytes, Disk Manager installs aDynamic

Drive Overlay (DDO) on your hard disc. If this

driver has been installed, you should see a

blue Disk Manager banner each time you boot

your computer. See the Disk Manager online

manual for details.

Because DOS computers cannot access partitions larger

than 2.1 Gbytes, Disk Manager may have to divide your

hard drive into multiple partitions. If you select(E)asy Disk

Installation,Disk Manager creates one partition of 2.1

Gbytes and creates multiple partitions using the remainder

of your hard disc. However, if most of your files are

smaller than 50 Kbytes, you may want to create several

smaller partitions to make more efficient use of your hard

disc space.Tocreatesmallerpartitions, select (A)dvanced

Disk Installation fromtheDiskManagermainmenu.

Drive Formatting

At the A: prompt, typeformatx: /s, wherex is the letter of

your first new partition. Repeat this process for all the new

partitions you have created.

Insert a bootable DOS diskette in your diskette drive and

restart your computer.

Insert a DOS program diskette that contains the FDISK.EXE

and FORMAT.COM programs into your diskette drive. At the

Caution. Make sure to use the correct drive

letters so that you do not format a drive that

already contains data.

A: prompt, typeFDISK and pressENTER

If you have two hard drives installed, the FDISK menu

displays five options. Option five allows you to select the

drive you want to partition. Make sure that your new drive

is selected.

Follow the instructions in the post-installation screens.

After you format your drive, it is ready to use.

YOU’RE DONE!

video card and host adapter. If the computer recognizes the drive

when you reboot the computer, turn off the computer. Reinstall the

other peripheral cards, one at a time, until the conflict reoccurs. After you

have isolated the source of the address conflict, you can resolve the

conflict by changing the I/O address of the peripheral that appears to

cause the conflict.

Cable Select Jumper

If you need assistance installing your drive, consult your dealer. Dealers

are familiar with their unique system configurations and can help you

with system conflicts and other technical issues. If you need additional

assistance with your Seagate drive or other Seagate products, use one

of the Seagate technical support services listed below.

Basic Troubleshooting

Some computers differentiate between master and slave drives using

specially designed interface cables that have the line to pin 28 (the Cable

Select pin) removed or cut at one connector. The connector that has pin

28 disabled is used for the slave drive. See your computer manual to

determine whether your computer supports this feature. To configure

your Seagate drive for cable select, place a jumper on pins 5 and 6 and

pins 7 and 8 as shown below.

If you have installed your drive and it does not function properly, perform

the following basic checks:

If Disk Manager has installed the DDO on your hard drive and you have

booted directly from a diskette, the information in the boot record for the

drive may not have been loaded. Make sure there is no diskette in Drive A

and reboot. If you want to boot from the diskette, follow the “Booting with

a Diskette” instructions under “Advanced Disk Manager Options.”

•

Warning. Always turn off the computer before

changing jumpers or unplugging cables and cards.

Wear a ground strap or take other antistatic

precautions while working on your computer or

handling your drive.

SeaFONE

1-800-SEAGATE

Seagate’s 800 number (1-800-732-4283) allows toll-free access to

automated self-help services, providing answers to commonly asked

questions, troubleshooting tips and specifications for disc drives and tape

drives. This service is available 24 hours daily and requires a touch-tone

phone. International callers may reach this automated self-help service by

dialing 408-456-4496.

Remote LED Connection

The dealer partitioned and formatted the drive for you in the store,

but the drive does not respond when you install it.

You can connect a remote LED to pins 3 (–) and 4 (+) as shown in the

figure below. Do not install a jumper on these pins. Because the jumper

block uses a 0.1-inch connector, you may need to replace the current

connector. Use Seagate connector part number 10562-001 or equivalent.

Verify compatibility. Verify that the host adapter and drive are

appropriately matched to each other and to your computer. Refer to the

relevant documentation for details.

•

Reboot the computer and make sure the drive spins up. Check all cables.

•

Make sure the power supply is adequate for system needs.

Online Services

SeaNET

Make sure the DOS version the dealer used to partition and format the

drive is the same version you have installed in your computer. If it isn’t,

see your dealer.

Check all cards. Verify that all cards are seated in their slots on the

motherboard and secured with mounting screws.

•

You can obtain technical information about Seagate products over

Check all connectors and cables. Make sure all ribbon and power cables

are securely connected. Ribbon cables are easily damaged, especially at

the connector. Try a new cable known to be good. Make sure no

connector pins are bent. Verify that pin 1 on the interface cable is aligned

with pin 1 on the drive and host adapter (see figures and instructions on

the front of this sheet).

the Internet from Seagate’s World Wide Web home page

(http://ww w .seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com).

You can also send e-mail with your technical questions to

DiscSupport @ Seagate.com.

Verify the drive-type values in the system setup program. You must install

the drive using the same drive-type values your dealer used to partition

the drive.

•

Master/slave

jumper block

Check for I/O address conflicts between peripheral cards.

•

Seagate CompuServe Forum

Enable Cable Select

Check for viruses.

Online technical support for Seagate products is available on CompuServe.

To access our technical support forum, type go seagate. This forum

provides information similar to that found on SeaBOARD. In addition, you

can type questions or browse through previous questions and answers on

the forum messages.

Remote LED connection

Verify jumper settings. Review the instructions on this sheet and in your

host adapter installation guide. Make sure all appropriate jumpers are

installed or removed as necessary.

•

The system hangs in FDISK or fails to create or save the partition record.

Check all cables.

•

Your DOS diskette may be corrupted. Try using a backup DOS diskette.

Check your power-supply specifications. Each time you add a new

device to your computer, make sure your computer’s internal power

supply can support the total power demand. If necessary, consult your

dealer for a new power supply.

Make the partitions smaller.

SeaBOARD^®

Change the interrupt jumper setting on the host adapter.

The Disk Manager Online Manual

SeaBOARD is a computer bulletin board system that contains information

about Seagate disc and tape drive products and is available 24 hours daily.

Set your communications software to eight data bits, no parity and one stop

bit (8-N-1).

Some BIOS have a Track 0 protection feature that protects Track 0 from

Disk Manager contains an extensive online manual. This manual includes

detailed installation instructions, troubleshooting and a list of master/

slave jumper settings for many popular hard drives. To view the Disk

Manager online manual, insert the Disk Manager diskette into drive A

and type A:\DM /H. Then press ENTER. You can also view the online manual

from within Disk Manager by selecting (V)iew/Print Online Manual in the

main menu.

•

Verify the drive-type settings in the system setup program. The drive-

type settings in the system BIOS must not exceed the physical

specifications of your drive. Also, the settings must not exceed the

limitations set by the operating system and BIOS.

•

viruses. This may cause FDISK to hang the system. You must disable this

feature in the system setup program before you can use FDISK. See your

computer reference guide for assistance. Be sure to re-enable this

important feature when FDISK is done.

Location

Australia

England

France

Phone number

Location

Taiwan

Thailand

USA

Phone number

886-2-719-6075

662-531-8111

408-434-1080

61-2-9756-2359

44-1628-478011

33 1-48 25 35 95

49-89-140-9331

Check for viruses. Before you use someone else’s diskette in your system

for the first time, scan the diskette for viruses.

The system error message, “ Drive not Ready,” appears.

Check all cable connections. Make sure pin 1 of the drive is connected to

pin 1 of the hard-disc controller or host adapter.

•

Germany

Advanced Troubleshooting

Booting from a Diskette

If you have performed the preceding basic checks but the problem persists,

follow these guidelines for troubleshooting specific cases.

FAX Services

SeaFAX^®

Make sure the power supply is adequate for system needs.

•

If Disk Manager installs the dynamic drive overlay (DDO) to access the full

capacity of your drive, the DDO must load into memory before the

operating system loads. This occurs automatically when you boot from

your hard drive (drive C). However, if you boot from a diskette, the DDO

will not be loaded and you will not be able to access your hard drive. The

following procedure allows you to boot from a diskette and still access

your hard drive.

Reboot the computer and make sure the drive spins up.

After you install your new drive, your computer will not boot, and no

error message shows on the screen.

You can use a touch-tone telephone to access Seagate’s automated FAX

system to receive technical support information by return FAX. This service

is available 24 hours daily.

The FDISK error message, “ No Fixed Disk Present,” appears.

Make sure the power supply is adequate for system needs.

•

Check your computer manual or BIOS manufacturer to determine

•

whether your BIOS supports drives that have more than 4,096 cylinders.

If your system has this limitation, use the following procedure to

configure your computer:

Verify the drive-type values in the system setup program.

Location

Australia

England

Phone number

61-2-9756-5170

44-1628-894084

Location

USA

Phone number

1-800-SEAGATE or

408-456-4496

Check for I/O address conflicts.

Boot the computer from the hard disc (with no diskette in the

diskette drive).

The drive does not format to full capacity.

Turn off your computer, open the case, and remove your new

Seagate drive.

Verify the drive-type values in the system setup program. One of the

following problems may have occurred:

•

When the Disk Manager banner appears on the screen, immediately

press the SPACEBAR (you have about 2 seconds).

Seagate Technical Support FAX

You can FAX questions or comments to technical support specialists

24 hours daily. Responses are sent during business hours.

– The values may be set with an incorrect translation characteristic.

Insert your boot diskette and press the SPACEBAR again.

Caution. To avoid electrostatic discharge damage to

your computer or hard drive, make sure you are

well-grounded before touching the drive, cable,

connector or jumpers.

– You may have entered a parameter value that exceeds the physical

capacity of the drive.

Location

Australia

England

France

Germany

Hong Kong 852-2368 7173

Phone number

Location

Japan

Korea

Phone number

81-3-5462-2979

82-2-556-7294/4251

65-488-7528

886-2-715-2923

408-944-9120

If you boot from a diskette regularly, you can create a Dynamic Drive

Overlay boot diskette. It loads DDO into memory, then loads the

operating system. See the Disk Manager online manual for more

information about creating a dynamic drive overlay boot diskette.

61-2-9725-4052

44-1628-890660

33 1-46 04 42 50

49-89-1430-5100

– You entered a translation characteristic that does not take advantage of

the drive’s full capacity.

Singapore

Taiwan

USA

Place a jumper on pins 1 and 2 on the master/slave jumper block as

shown below. This enables the alternate capacity option that causes the

drive to appear to your BIOS as having a 2.1-Gbyte capacity.

– The drive’s physical specifications exceed the translation limits imposed

by the BIOS.

Supported Operating Systems

The Disk Manager dynamic drive overlay provides support for drives

that have capacities greater than 528 Mbytes under MS-DOS, Windows

3.x, Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM

upgrade drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0

(requires DM upgrade drivers). Disk Manager does not support 32-bit

FAT in Windows 95.

Direct-Support Services

Seagate Technical Support

For one-on-one help, you can talk to a technical support specialist during

local business hours. Before calling, note your system configuration and

drive model number (STxxxxxx).

Caution. If you change the drive-type values in the

system setup program, you must partition and

format the drive again. This erases data on the drive.

If you have partitioned the drive into individual logical drives, you may

need to make the partitions smaller to access the full drive capacity.

•

Before you install a non-DOS operating system on the drive, install DOS

and Disk Manager and make sure that the drive is bootable. Instructions

for running the dynamic drive overlay with other operating systems are

available in the Disk Manager online manual.

Location

Australia

England

France

Germany

Hong Kong 852-2368 9918

Phone number

Location

Korea

Phone number

82-2-556-8241

65-488-7584

886-2-514-2237

1-800-SEAGATE or

408-456-4496

If your computer supports LBA mode, you may need to enable LBA

•

61-2-9725-3366

44-1628-894083

33 1-41 86 10 86

49-89-140-9332

Master/slave

jumper block

mode in the system setup program to access the full capacity of the drive.

Refer to your computer’s reference guide to find out how to enable LBA.

Singapore

Taiwan

USA

Alternate

capacity

jumper

Limit capacity to 2.1 Gbytes

(4,092 cylinders)

Your computer may not support drives that have more than 4,096

cylinders. Follow the instructions for After you install your new drive, your

computer will not boot, and no error message shows on the screen.

•

Removing the Dynamic Drive Overlay

USA

If Disk Manager installs a dynamic drive overlay (DDO) and you do not

need this software to access the full capacity of your drive, you can

remove the dynamic drive overlay without losing your data. However,

you will lose access to the full capacity of your drive unless you have

another method for accessing high-capacity drives (see Addressing

Drive-Capacity Limitations on the front side of this sheet). Follow the

instructions below to remove a DDO from a drive.

Remount your drive in the computer and replace the computer cover.

The DOS messages “ Disk Boot Failure,” “ Non-System Disk” or

“ No ROM Basic – SYSTEM HALTED” appear.

Insert a bootable DOS diskette into drive A and turn on the computer. It

should boot from drive A and automatically detect the new drive as a

2.1-Gbyte drive.

SeaTDD™

408-944-9121

Using a telecommunications device for the deaf (TDD), you can send

questions or comments 24 hours daily and exchange messages with a

Reinstall the DOS system files using the DOS SYS utility.

•

Check all cables.

Insert your DiscWizard diskette into drive A and type A:\DM. Then

press ENTER. This runs the Disk Manager program.

technical support specialist between 6:00

M. to 11:15