. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barracuda ATA Family
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ST328040A, ST320430A
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ST313620A, ST310220A
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ST36810A
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Guide
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barracuda ATA Family Installation Guide, Rev. A
iii
Contents
The easiest way to install your drive.................................... 1
What you need........................................................................ 2
Ultra ATA/66 requirements..................................................... 2
Before you begin .................................................................... 2
Handling precautions............................................................. 3
Master/slave jumpers............................................................. 4
Attaching cables and mounting the drive............................ 6
Configuring your computer................................................... 8
BIOS settings...................................................................... 9
Addressing drive-capacity limitations ............................... 10
Preparing your drive for use ............................................... 12
Installation using Disk Manager........................................ 12
Standard DOS installation ................................................ 14
Loading the Operating System ......................................... 15
Additional installation options............................................ 16
Non-ATA compatible slave jumper .................................... 16
Cable-select jumper.......................................................... 16
Advanced Disk Manager options........................................ 17
Troubleshooting ................................................................... 20
Alternate capacity jumper................................................. 22
Seagate Technology support services............................... 28
Storing and shipping your drive ......................................... 35
Barracuda ATA Family Installation Guide, Rev. A
iv
Barracuda ATA Family Installation Guide, Rev. A
1
The easiest way to install your drive
DiscWizard is Seagate’s exclusive Windows program that is
included with your drive for easy drive installation.
DiscWizard helps you configure your new drive and your com-
puter. It analyzes your system, lets you select various installation
options and creates customized step-by-step instructions. It also
allows older computers to access the full capacity of large hard
drives. Run this software before installing your drive.
You can run DiscWizard to install your new hard drive if:
• You already have an existing, bootable hard drive in your com-
puter with at least 3 Mbytes of available disc space, and
• You are running Windows 95 or Windows 98.
To run DiscWizard:
• Select Run from the Windows Start menu and type x:\setup,
where x is the drive letter of your diskette or CD-ROM.
If you cannot run DiscWizard, follow the instructions in this
installation guide to install and configure your new drive.
2
Barracuda ATA Family Installation Guide, Rev. A
What you need
• Straight-edge and Phillips screwdrivers
• Four 6-32 UNC drive mounting screws
• A standard 40-pin ATA interface cable, or an 80-conductor
cable to run Ultra ATA 66 (max length: 18 inches)
• An unused drive power cable for your new drive
Ultra ATA/66 Requirements
The drive can support transfer rates up to 66 Mbytes per second
in Ultra ATA/66 mode. For your drive to run in this mode you
need the following:
• A computer that supports UDMA modes 3 and 4
• A 40-pin 80-conductor cable (maximum length 18 inches)
• A software utility to activate Ultra ATA/66. Seagate provides a
utility called UTA66.exe that is included on your CD, or you can
• The Windows 98 operating system
Before you begin
• Make sure your computer is turned off before you open the
case.
• Read the handling precautions at the right and inspect the
drive to make sure that it is not damaged.
• Save your foam-lined Seagate disc drive box. This box has
been approved by Seagate for shipping a Seagate disc drive.
Using any other container or packing material voids your drive
warranty.
Barracuda ATA Family Installation Guide, Rev. A
3
Handling precautions
Disc drives are extremely fragile. Do not drop or jar
your drive.
Keep the drive in its antistatic bag until you are
ready to install it.
Protect your drive from static discharge by making
sure you are well grounded before touching the
drive. We recommend wearing a grounded wrist
strap throughout the installation process. Do not
touch the connectors or any part of the printed cir-
cuit board.
Always handle the drive by its edges or frame.
Do not apply pressure or attach labels to the circuit
board or the top of the drive.
4
Barracuda ATA Family Installation Guide, Rev. A
Master/slave jumpers
If you already have one hard drive in your computer and you are
installing a second drive, you must configure one drive as a mas-
ter and the other as a slave.
Note. If you need to change the jumpers on your existing hard
drive, see the Disk Manager online manual, look on the
drive label, or contact the drive manufacturer.
Installing a master or one drive only:
• The drive is shipped configured for a master or single-drive
installation with a jumper set on pins 7 and 8.
Note. The master drive usually defaults to being the “boot” drive
(drive C), from which the computer loads system soft-
ware when it first starts up.
Installing a slave drive:
• If you are installing your drive as the second drive on the
cable, remove all the jumpers.
Barracuda ATA Family Installation Guide, Rev. A
5
ATA interface
connector
pin 1
2 4 6 8
4-pin power
connector
7
1 3 5
Slave
Master or single drive
Figure 1. Master and slave jumper settings
6
Barracuda ATA Family Installation Guide, Rev. A
Attaching cables and mounting the drive
1. Attach one end of the drive interface cable to the interface
connector on your motherboard (See your computer manual
for connector locations).
Caution. Align pin 1 on the motherboard connector with
pin 1 on your drive connector. Pin 1 on is marked by a
stripe on one side of the cable.
!
Pin 1
Computer
Motherboard
Figure 2. Attaching the cables
Note. A 40-pin 80-conductor cable is required to run in Ultra
ATA/66 mode. Attach the blue connector to the mother-
board, the black connector to the master or single drive,
and the grey connector to the slave.
2. Attach the interface cable and the power connector to the
new drive.
Barracuda ATA Family Installation Guide, Rev. A
7
Note. You can mount the drive in any orientation. Usually it is
mounted with the circuit board down.
Caution. Do not overtighten the screws or use metric
screws. This may damage the drive.
!
Figure 3. Mounting the drive
3. Secure the drive in the computer using four 6-32 UNC
mounting screws in either the side-mounting or bottom-
mounting holes. Insert the screws no more than 0.22 inch
(5.58 mm) into the bottom-mounting holes and no more than
0.20 inch (5.0 mm) into the side-mounting holes.
8
Barracuda ATA Family Installation Guide, Rev. A
Configuring your computer
Before you format or partition your new drive, you must configure
your computer’s BIOS.
To configure your computer’s BIOS:
1. Turn your computer on. As your computer starts up, watch for
a message that describes how to run the system setup pro-
gram (also called BIOS or CMOS setup). This is usually done
by pressing a special key, such as DELETE, ESC OR F1, during
startup. See your computer manual for details. Press the
appropriate key to run the system setup program.
2. Select the BIOS hard drive settings menu. To set the drive
parameters, choose Primary Master or Slave, or Secondary
Master or Slave.
3. Select automatic drive detection if available. Choosing this
option automatically configures the computer for your new
drive. If your BIOS does not provide automatic drive detec-
tion, select “user-defined” drive settings and enter the CHS
values from the table on page 9. These CHS values support
drive capacities up to 8.4 Gbytes.
4. Verify that LBA mode is enabled. Many BIOS use the logical
block addressing (LBA) mode to access drives with capaci-
ties greater than 528 Mbytes. Most BIOS automatically set
this mode during the auto-detection process.
5. Enable UDMA mode if it is available.
Save the settings and exit the System Setup program. Your com-
puter will automatically reboot.
Barracuda ATA Family Installation Guide, Rev. A
9
BIOS Settings
Drive Model
Cylinders
Heads
Sectors
ST328040A
CHS addressing
Addressable sectors
16,383
53,385,552
16
63
63
63
63
63
ST320430A
CHS addressing
Addressable sectors
16,383
40,079,088
16
16
16
15
ST313620A
CHS addressing
Addressable sectors
16,383
26,692,776
ST310220A
CHS addressing
Addressable sectors
16,383
20,005,650
ST36810A
CHS addressing
Addressable sectors
14,123
13,346,235
Note. Set the write precomp or landing zone parameters
to zero.
We recommend you use Disk Manager to evaluate your BIOS
and determine whether your system needs additional BIOS sup-
port. For more information, see “Installation using Disk Manager”
on page 12.
10
Barracuda ATA Family Installation Guide, Rev. A
Addressing drive-capacity limitations
Some DOS-based computers and operating systems are not
designed to accommodate large-capacity hard disc drives. The
most common system limitations are listed below.
528-Mbyte limit
The BIOS in some older computers cannot support drives with
capacities greater than 528 Mbytes. Seagate provides free Disk
Manager software with your drive to overcome this limitation.
Alternatively, you can purchase a hard drive controller or a BIOS
upgrade that supports drives with capacities greater than 528
Mbytes.
8.4-Gbyte limit
If your drive’s capacity is greater than 8.4 Gbytes, the capacity
may exceed the limits of your system BIOS and operating sys-
tem. DOS and Windows operating systems and most system
BIOS limit the drive partitions to 8.4 Gbytes per physical drive.
Because of this limitation, a 32-bit file allocation table (FAT32) is
needed to support drive capacities greater than 8.4 Gbytes.
To achieve your drive’s full capacity, you need a Windows operat-
ing system that supports FAT32 and device support for drive
capacities greater than 8.4 Gbytes, from one of the following:
• Third-party device driver, such as Disk Manager (Disk Man-
ager is provided on the DiscWizard diskette or CD included
with your drive), or
• An intelligent ATA host adapter, or
• A system BIOS upgrade
Barracuda ATA Family Installation Guide, Rev. A
11
BIOS upgrades
If you need to upgrade your BIOS, contact the appropriate BIOS
manufacturer listed below:
American Megatrends (AMI):
1-800-828-9264
1-800-800-2467
1-800-767-5465
Award Software International, Inc.:
Phoenix Technologies Ltd.:
(Upgrades from Microfirmware)
12
Barracuda ATA Family Installation Guide, Rev. A
Preparing your drive for use
Installing a single drive
For a quick installation, we recommend you use Disk Manager to
automatically partition and format your drive.
Disk Manager also ensures that your computer can access the
full capacity of your hard drive. See “Installation using Disk Man-
ager” below.
If you do not want to use Disk Manager, you can use the stan-
dard DOS commands to partition and format your drive. See
“Standard DOS installation” on page 14.
Installing a second, or slave drive:
Use the DiscWizard software provided with your drive to install
an additional drive. For information on running DiscWizard, see
page 1.
To add a second, or slave drive, without using DiscWizard:
Use the standard DOS commands FDISK and FORMAT. See
“Standard DOS installation” on page 14.
Installation using Disk Manager
Note. The Disk Manager software is stored on the diskette or
CD provided with your drive.
1. Boot your computer from your Windows startup diskette.
Insert your DiscWizard diskette or CD (If you are using the
CD, change to the drive letter of your CD-ROM).
2. At the prompt, type dm. Then press ENTER.
3. Follow the onscreen instructions until you see the Select an
Installation Option menu.
Barracuda ATA Family Installation Guide, Rev. A
13
4. Select either (E)asy Disk Installation or (A)dvanced Disk
Installation.
Disk Manager lists all the hard drives that it detects. You
should see your new Seagate drive and your existing hard
drive, if any.
If any hard drive is not recognized, exit Disk Manager and
turn off your computer. Check all cables, jumpers and BIOS
settings. Then start at step 1 to run Disk Manager again.
5. If Disk Manager recognizes all your drives, select the drive
you want to install and press ENTER. Disk Manager partitions
and formats the drive.
Important. If your BIOS does not support drive capacities
greater than 8.4 Gbytes, Disk Manager installs a
Dynamic Drive Overlay (DDO) on your hard drive. If
this driver has been installed, you should see a blue
Disk Manager banner each time you boot your com-
puter. See the Disk Manager online manual for
details.
6. Follow the instructions in the post-installation screens.
14
Barracuda ATA Family Installation Guide, Rev. A
Standard DOS installation
Caution. Partitioning or formatting a drive erases all data
on it. Seagate assumes no liability if you erase your data.
!
Drive partitioning
Partitioning a hard drive divides it into sections (partitions) that
function as separate logical drives (labeled C,D,E, etc.).
To partition your new drive using DOS:
1. Insert a bootable DOS diskette into your diskette drive and
restart your computer. (Seagate recommends using DOS
Version 5.0 or greater.)
2. Insert a DOS program diskette that has the FDISK.EXE and
FORMAT.COM programs into your diskette drive. At the A:
prompt, type fdisk and press ENTER.
3. If you have two hard drives installed, the FDISK menu dis-
plays five options. Option five allows you to select the drive
you want to partition. Make sure that your new drive is
selected.
4. Select “Create DOS partition or logical DOS drive” by press-
ing 1, then press ENTER.
5. Select “Create primary DOS partition” by pressing 1 again.
Then press ENTER. Create your first drive partition. If you are
creating a partition that will be used to boot your computer
(drive C), make sure the partition is marked active.
6. Create an extended partition and additional logical drives, as
necessary, until all the space on your new hard drive has
been partitioned.
Barracuda ATA Family Installation Guide, Rev. A
15
7. When partitioning is complete, FDISK reboots your com-
puter. Proceed to “Drive Formatting.”
Note. If you are adding a second drive to your system, you can
run FDISK from Windows. Click the Start button.
Select Run... Then type fdisk and click OK.
Drive formatting
Caution. Use the correct drive letters so that you do not
format a drive that already contains data.
!
At the A: prompt, type format x:/s, where x is the letter of your
first new partition. Repeat the format process for all the new par-
titions you have created.
Note. From FDISK in Windows, it is not necessary to add the /s
to the format command because these system files are
automatically added.
Loading the Operating System
1. Boot your computer from your Windows startup diskette with
the Windows CD loaded.
At the prompt, type x:\setup, where x is the drive letter of your
CD-ROM drive. Continue with the Windows setup instructions.
16
Barracuda ATA Family Installation Guide, Rev. A
Additional installation options
2 4 6 8
7
1 3 5
Master with non-ATA
compatible slave
Enable cable select
Figure 4. Non-ATA compatible and cable select jumpers
Non-ATA compatible slave jumper
If your computer does not recognize your new drive as a master
in a two-drive system, the slave drive may not be ATA-compati-
ble. You may be able to solve this problem by setting a jumper on
pins 5 and 6 and a jumper on pins 7 and 8 as shown in Figure 4.
Cable-select jumper
Some computers differentiate between master and slave drives
using specially designed interface cables, where the line to pin
28 (the cable select pin), is removed or cut at one connector. The
connector that has pin 28 disabled is used for the slave drive.
See your computer manual to determine whether your computer
supports this feature. To configure your drive for cable select, set
a jumper on pins 5 and 6 as shown above.
Barracuda ATA Family Installation Guide, Rev. A
17
Advanced Disk Manager options
The Disk Manger online manual
Disk Manager contains an extensive online manual. This manual
includes detailed installation instructions, troubleshooting and a
list of master/slave jumper settings for many different hard
drives. To view the Disk Manager online manual, type dm. Then
press ENTER. You can also view the online manual from within
Disk Manager by selecting (V)iew/Print Online Manual in the
main menu.
Booting from a diskette
If Disk Manager installs the dynamic drive overlay (DDO) to
access the full capacity of your drive, the DDO must load into
memory before the operating system loads. This happens auto-
matically when you boot directly from your hard drive (drive C).
If, however, you boot from a diskette, the DDO cannot load and
your hard drive will not be recognized.
To boot from a diskette and access your hard drive:
1. Boot the computer from the hard drive (with no diskette in the
diskette drive).
2. When the Disk Manager banner appears on the screen,
immediately press the SPACEBAR.
3. Insert your boot diskette and press the SPACEBAR again.
If you boot from a diskette often, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory and then loads
the operating system. For more information, refer to the Disk
Manager online manual on creating a dynamic drive overlay boot
diskette.
18
Barracuda ATA Family Installation Guide, Rev. A
Supported operating systems
The Disk Manager dynamic drive overlay provides support for
drives with capacities greater than 528 Mbytes under MS-DOS,
Windows 3.x, Windows 95, Windows NT 3.51, Windows NT 3.50
(requires DM upgrade drivers), OS/2 V3.0 (Warp full pack), and
OS/2 V2.0–3.0 (requires DM upgrade drivers).
Before you install a non-DOS operating system on the drive,
install DOS and Disk Manager and make sure that the drive is
bootable. Instructions for running the dynamic drive overlay with
other operating systems are available in the Disk Manager online
manual.
Removing the Dynamic Drive Overlay
You can remove the dynamic drive overlay (DDO) from your
drive without losing your data. However, if you do not have
another method for accessing high-capacity drives, you will lose
access to the full capacity of your drive (see “Addressing drive-
capacity limitations” on page 10).
Caution. Before you remove a DDO from a drive, make a
backup copy of all the data on your hard drive. Also, run
!
CHKDSK, SCANDISK or a third-party equivalent to detect
and repair any damaged files. If the DDO migration pro-
gram encounters a serious file problem or is interrupted by
a power loss or hardware failure, the migration will fail and
your data will be lost.
Barracuda ATA Family Installation Guide, Rev. A
19
To remove a DDO from a drive:
1. Boot the computer to drive C.
2. Insert your DiscWizard diskette or CD.
3. Type dm to start Disk Manager.
4. Select the Select Installation Options Menu.
5. Select (M)aintenance Menu.
6. Select (M)igrate Dynamic Drive. This program moves the
data on your drive so that it can be accessed without the
DDO. The migration may take up to an hour to complete,
depending on the size of your drive.
7. When the migration program has finished, exit Disk Manager.
8. Remove the diskette and reboot the computer. Enter your
system setup program (see your system manual for details).
9. Configure the hard drive with the Cylinder/Head/Sector
parameters.
10. When your computer has rebooted, insert the DiscWizard
diskette into drive A.
11. Type A:\dm and choose the Maintenance Menu.
12. Select Uninstall (D)isk Manager.
13. Select the correct drive to uninstall.
14. When the uninstall is complete, exit Disk Manager and
reboot.
Note. Disk Manager can also remove a drive overlay placed by
the EZ-Drive program. Select (C)onvert Drive Format
from the Maintenance Menu.
20
Barracuda ATA Family Installation Guide, Rev. A
Troubleshooting
If you have installed your drive and it does not function properly,
perform the following basic checks:
Warning. Always turn off the computer before changing
jumpers or unplugging cables and cards. Wear a
ground strap or use other antistatic precautions while
working on your computer or handling your drive.
• Verify compatibility. Verify that the host adapter and drive are
appropriately matched to each other and to your computer.
Refer to the relevant documentation for details.
• Check all cards. Verify that all cards are seated in their slots
on the motherboard and are secured with mounting screws.
• Check all connectors and cables. Make sure all ribbon and
power cables are securely connected. Ribbon cables are eas-
ily damaged, especially at the connector. Try a new cable that
you know is good. Make sure no connector pins are bent. Ver-
ify that pin 1 on the interface cable is aligned with pin 1 on the
drive and the motherboard (see Figure 2 on page 6).
• Verify jumper settings. Review the instructions in this guide
and in your host adapter installation guide. Make sure all
appropriate jumpers are installed or removed as necessary.
• Check your power-supply specifications. Each time you
add a new device to your computer, make sure your com-
puter’s internal power supply can support the total power
demand. If necessary, consult your dealer for a new power
supply.
Barracuda ATA Family Installation Guide, Rev. A
21
• Verify the drive-type settings in the system setup pro-
gram. The drive-type settings in the system BIOS must not
exceed the physical specifications of your drive. Also, the set-
tings must not exceed the limitations set by the operating sys-
tem and BIOS.
• Check for viruses. Before you use someone else’s diskette in
your system for the first time, scan the diskette for viruses.
Additional troubleshooting tips
If you have performed the preceding basic checks but the prob-
lem persists, follow these guidelines for troubleshooting specific
cases:
After you install your new drive, your computer will not
boot, and no error message appears on the screen.
Check your computer manual or BIOS manufacturer to deter-
mine whether your BIOS supports drives that have more than
4,092 cylinders. If your system has this limitation, use the follow-
ing procedure to configure your computer:
1. Turn off your computer, open the case, and remove your new
Seagate drive.
Caution. To avoid electrostatic discharge damage to
your computer or hard drive, make sure you are well-
grounded before touching the drive, cable, connector or
jumpers.
!
22
Barracuda ATA Family Installation Guide, Rev. A
2 4 6 8
7
1 3 5
Full capacity
Limit capacity to 2.1 Gbytes
(4,092 cylinders)
Figure 5. Alternate Capacity Jumper
2. Move the jumper on the alternate-capacity jumper, as shown
in Figure 5. This causes the drive to appear to your BIOS as
having a 2.1-Gbyte capacity (4,092 cylinders, 16 heads, 63
sectors per track). You may need third-party partitioning soft-
ware, such as Disk Manager, to achieve full capacity of the
drive.
Barracuda ATA Family Installation Guide, Rev. A
23
3. Remount your drive in the computer and replace the com-
puter cover.
4. Insert a bootable system diskette into drive A and turn on the
computer. It should boot from drive A and automatically
detect the new drive as a 2.1-Gbyte drive.
5. Insert your DiscWizard diskette or CD (If you are using the
CD, change to the drive letter of your CD-ROM). Type dm.
Then press ENTER. This runs the Disk Manager program.
6. Follow the Disk Manager instructions to install the dynamic
drive overlay and to partition and format your new drive to its
full capacity.
7. After Disk Manager is done, reboot your system. You should
see the Disk Manager banner and be able to access the full
capacity of your new drive.
The screen remains blank when you power up the system.
If the steps listed above do not remedy this problem, try the fol-
lowing:
• Make sure the monitor is plugged in and turned on.
• Check all cards.
• Make sure the video card is seated in its slot and secured with
mounting screws.
• Turn off the computer and remove the drive host adapter. If the
screen turns on after you reboot, the host adapter may be
incompatible or defective. If so, see your dealer.
The system does not recognize the drive.
• Check all cables.
• Make sure the power supply is adequate for system needs.
24
Barracuda ATA Family Installation Guide, Rev. A
• Reboot the computer and listen to make sure the drive motor
starts up. If the drive is very quiet, it may be difficult to hear its
discs reach operating speed. If the drive motor does not start
up, recheck all drive cables.
• Verify that for each drive, a drive-type value is listed in the sys-
tem setup program.
• Try rebooting your computer by pressing the CTRL, ALT and
DELETE keys simultaneously. If the drive is recognized after you
reboot the system, the computer BIOS test may be completing
before the drive is ready.
One solution is to slow the processor speed during startup. If
your computer has a turbo switch, set it to slow speed before
turning the computer on. If there is no turbo switch, you may
be able to use keyboard commands; see your computer man-
ual for details. After the computer is up and running, return the
processor to the fast speed.
Another solution is to warm-boot your computer after every
power-on.
• Check for I/O address conflicts. To isolate the conflict, verify
that the drive and host adapter are compatible with your com-
puter. Turn off the computer and remove all the peripheral
adapter cards except for the video card and host adapter. If
the computer recognizes the drive when you reboot, turn off
the computer. Reinstall the other peripheral cards, one at a
time, until the conflict reoccurs. After you have isolated the
source of the address conflict, you can resolve the conflict by
changing the I/O address of the peripheral that appears to
cause the conflict.
Barracuda ATA Family Installation Guide, Rev. A
25
• If Disk Manager has installed the DDO on your hard drive and
you have booted directly from a diskette, the information in the
boot record for the drive may not have been loaded. Make sure
there is no diskette in drive A and reboot. If you want to boot
from the diskette, follow the “Booting with a Diskette” instruc-
tions under “Advanced Disk Manager options” on page 17.
The dealer partitioned and formatted the drive for you in the
store, but the drive does not respond when you install it.
• Reboot the computer and make sure the drive spins up. Check
all cables.
• Make sure the power supply is adequate for system needs.
• Make sure the DOS or Windows version the dealer used to
partition and format the drive is the same version you have
installed in your computer. If it isn’t, see your dealer.
• Verify the drive-type values in the system setup program. You
must install the drive using the same drive-type values your
dealer used to partition the drive.
• Check for I/O address conflicts between peripheral cards.
• Check for viruses.
The system hangs in FDISK or fails to create or save the
partition record.
• Check all cables.
• Your setup system diskette may be corrupted. Try using a
backup diskette.
• Make the partitions smaller.
• Some BIOS have a Track 0 protection feature that protects
Track 0 from viruses. This may cause FDISK to hang the sys-
26
Barracuda ATA Family Installation Guide, Rev. A
tem. You must disable this feature in the system setup pro-
gram before you can use FDISK. See your computer reference
guide for assistance. Be sure to re-enable this important fea-
ture when FDISK is done.
The system error message, “Drive not Ready,” appears.
• Check all cable connections. Verify that pin 1 on the drive is
connected to pin 1 on the motherboard.
• Make sure the power supply is adequate for system needs.
• Reboot the computer and make sure the drive spins up.
The FDISK error message, “No Fixed Disk Present,”
appears.
• Make sure the power supply is adequate for system needs.
• Verify the drive-type values in the system setup program.
• Check for I/O address conflicts.
The drive does not format to full capacity.
• Verify the drive-type values in the system setup program. One
of the following problems may have occurred:
• The values may be set with an incorrect translation character-
istic.
• You may have entered a parameter value that exceeds the
physical capacity of the drive.
• You entered a translation characteristic that does not take
advantage of the drive’s full capacity.
• The drive’s physical specifications exceed the translation limits
imposed by the BIOS.
Barracuda ATA Family Installation Guide, Rev. A
27
Caution. If you change the drive-type values in the sys-
tem setup program, you must partition and format the
drive again. This erases data on the drive.
!
• If you have partitioned the drive into individual logical drives,
you may need to make the partitions smaller to access the full
drive capacity.
• If your computer supports LBA mode, you may need to enable
LBA mode in the system setup program to access the full
capacity of the drive. Refer to your computer’s reference guide
to find out how to enable LBA.
The DOS message “Disk Boot Failure,” “Non-System Disk”
or “No ROM Basic – SYSTEM HALTED” appears.
• Reinstall the DOS system files using the DOS SYS utility.
• Check all cables.
• Use FDISK to verify that the primary partition is active.
• Check for viruses.
The system error message, “HDD controller failure”
appears.
• Confirm the jumper settings on the drive.
• Verify the drive-type settings in the system setup program.
28
Barracuda ATA Family Installation Guide, Rev. A
Seagate Technology support services
Online services
Internet
For online information about Seagate products, visit
Presales support:
Technical support:
SeaBOARD®
SeaBOARD is a computer bulletin board system that contains
information about Seagate disc and tape drive products and is
available 24 hours daily. Set your communications software to
eight data bits, no parity and one stop bit (8-N-1). This service is
available worldwide.
Automated services
SeaFONE® (1-800-SEAGATE) is Seagate’s toll-free number
(1-800-732-4283) to access our automated self-help services.
Using a touch-tone phone, you can find answers to service
phone numbers, commonly asked questions, troubleshooting
tips and specifications for disc drives and tape drives 24 hours
daily. International callers can reach this service by dialing
+1-405-936-1234.
SeaFAX® is Seagate’s automated FAX delivery system. Using a
touch-tone phone, you can obtain technical support information
by return FAX 24 hours daily. This service is available worldwide.
Barracuda ATA Family Installation Guide, Rev. A
29
Presales Support
Presales Support
Our Presales support staff can help you determine which
Seagate products are best suited for your specific application or
computer system.
Technical support
Technical support
If you need help installing your drive, consult your dealer. Deal-
ers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional help, you can talk to a Seagate technical support
specialist. Before calling, note your system configuration and
drive model number (ST####).
SeaTDD™ (+1-405-936-1687) is a telecommunications device
for the deaf (TDD). You can send questions or comments 24
hours daily and exchange messages with a technical support
specialist from 8:00 A.M. to 12:15 P.M. and 1:30 P.M. to 6:00 P.M.
(central time) Monday through Friday.
Customer Service (CSO)
Warranty repair
Seagate offers worldwide customer support for Seagate drives.
Seagate direct OEM, Distribution and System Integrator custom-
ers should contact their Seagate service center representative
for warranty information. Other customers should contact their
place of purchase.
30
Barracuda ATA Family Installation Guide, Rev. A
Authorized service centers
If you live outside the US, you can contact an Authorized service
center for service or repair.
USA/Canada/Latin America support services
Presales support
1-877-271-3285 or +1-405-936-1210
FAX: +1-405-936-1683
Technical Support (SeaFONE)
1-800-SEAGATE or +1-405-936-1234 (specific product phone number)
FAX: +1-405-936-1685
1-800-SEAGATE
+1-405-936-1687
+1-405-936-1685
SeaFax
SeaTDD
SeaBOARD
Warranty Repair
USA 1-800-468-3472
FAX: +1-405-949-6740
Mexico and Latin America +1-405-949-7758 FAX: +1-405-949-6738
Canada
Memofix* +1-905-660-4936
Adtech* +1-905-812-8099 or
1-800-624-9857
FAX: +1-905-660-4951
FAX: +55-21-516-5280
Brazil
MA Informatica* +55-21-516-5280
*Authorized Service Centers
Barracuda ATA Family Installation Guide, Rev. A
31
European support services
For European customer support, dial the toll-free number for pre-
sales support, technical support, SeaFAX and warranty repair. If
your country is not listed here, dial our European call center at
+31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central
time) Monday through Friday. The European call center is
located in Amsterdam, The Netherlands.
Call Center
Austria
0 800-20 12 90
0 800-74 876
Belgium
Denmark
France
80 88 12 66
0 800-90 90 52
0 800-182 6831
1 800-55 21 22
1 677 90 695
Germany
Ireland
Italy
Netherlands
Norway
0 800-732 4283
800-113 91
Poland
00 800-311 12 38
900-98 31 24
Spain
Sweden
Switzerland
Turkey
0 207 90 073
0 800-83 8411
00 800-31 92 91 40
0 800-783 5177
United Kingdom
SeaBOARD
Germany
+49-89-1409331
FAX Services—All European Countries
Presales/Technical Support/Warranty Repair
+31-20-653-3513
32
Barracuda ATA Family Installation Guide, Rev. A
Africa/Middle East support services
For presales, technical support, warranty repair and FAX ser-
vices in Africa and the Middle East, dial our European call center
at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central
time) Monday through Friday, or send a FAX to +31-20-653-
3513. The European call center is located in Amsterdam, The
Netherlands.
Asia/Pacific support services
Technical support
Australia
Hong Kong
Japan
+61-2-9725-3366
+852-2368 9918
—
FAX: +61-2-9725-4052
FAX: +852-2368 7173
FAX: +81-3-5462-2979
FAX: +65-488-7528
Singapore
Taiwan
+65-488-7584
+886-2-2514-2237
FAX: +886-2-2715-2923
SeaFAX
Australia
+61-2-9756-5170
Warranty repair
Japan
+81-3-5462-2904
+65-485-3595
FAX: +81-3-5462-2979
FAX: +65-488-7503
Asia/Pacific and
Australia
Barracuda ATA Family Installation Guide, Rev. A
33
Storing and shipping your drive
Keep your original box and packing materials for storing or ship-
ping your drive. The box has a Seagate Approved Package label.
Shipping a drive in an unapproved container voids the warranty.
Call your authorized Seagate distributor for information on pack-
ing materials. Figure 6 shows how a drive fits in an approved sin-
gle-pack box, including the packing materials.
Note. Back up the data on your drive before shipping the drive.
Seagate assumes no responsibility for data lost during
shipping or drive repair.
Foam
Antistatic bag
Drive
Foam
Foam
Figure 6. Seagate drive and approved packing materials
34
Barracuda ATA Family Installation Guide, Rev. A
Warranty
See your authorized Seagate distributor or dealer. Preinstalled
or bundled software is provided “as is.” There are no warranties
of merchantability or fitness for a particular purpose. All such
warranties are expressly and specifically disclaimed.
Maintenance and repair
Seagate drives do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the warranty. Seagate
customer-service centers are the only facilities authorized to
repair Seagate drives.
Electromagnetic Compliance for the European Union
This model complies with the European Union requirements of
the Electromagnetic Compatibility Directive 89/336/EEC of 03
May 1989 as amended by Directive 92/31/EEC of 28 April 1992
and Directive 93/68/EEC of 22 July 1993.
Compliance of this drive, as a system component, was con-
firmed with a test system. We cannot guarantee that your system
will comply. The drive is not meant for external use (without prop-
erly designed enclosure, shielded I/O cable, etc.).
Sicherheitsanleitung
1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umge-
bungstemperatur von 55°C vorgesehen ist.
2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32
UNC-2A benötigt. Bei seitlicher Befestigung darf die maxi-
male Länge der Schrauben im Chassis nicht mehr als 3,3
mm und bei Befestigung an der Unterseite nicht mehr als
5,08 mm betragen.
Barracuda ATA Family Installation Guide, Rev. A
35
3. Als Versorgungsspannugen werden benötigt: +5V ± 5%
0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%)
4. Die Versorgungsspannung muss SELV entsprechen.
5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebilde-
tem Servicepersonal durchgeführt werden. Bitte entfernen
Sie nicht die Aufschriftenschilder des Laufwerkes.
6. Der Einbau des Laufwerkes muss den Anforderungen
gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066-4544, USA
Publication Number: 21200135-001, Rev. A, Printed in USA
|