Nortel Networks MOBILE COMMUNICATION CLIENT 3100 User Manual

Nortel Mobile Communication 3100  
Nortel Mobile Communication Client 3100 for  
Windows Mobile User Guide  
Contents  
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7  
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Supported network connections and devices . . . . . . . . . . 14  
Cellular data plan use of MCC 3100 for Windows Mobile 16  
Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . 17  
Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Installing or upgrading from a computer . . . . . . . . . . . . . . 20  
Upgrading the software over the air . . . . . . . . . . . . . . . . . 24  
Uninstalling MCC 3100 for Windows Mobile . . . . . . . . . . . . . 24  
Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . 26  
Determining the MCC 3100 for  
Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . 28  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
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Contents  
Configuring your MCC 3100 for Windows Mobile . . . . . . . 29  
Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 32  
Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 39  
Operating your MCC 3100 for Windows Mobile device . . 47  
Starting and exiting MCC 3100 for  
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Hiding MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . . 51  
Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Expanding and collapsing the program panes . . . . . . . . . 55  
Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Calling a number on the Quick Dial list . . . . . . . . . . . . . . 62  
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Contents  
Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 64  
Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Importing a buddy from the Search pane . . . . . . . . . . . . . 73  
Viewing the Presence Status of buddies . . . . . . . . . . . . . 74  
Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 76  
Editing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . 77  
Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Placing an Instant Conference call . . . . . . . . . . . . . . . . . . 86  
Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 88  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
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Contents  
Managing the instant conference history . . . . . . . . . . . . . . . . 91  
Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . 93  
Receiving an Instant Message . . . . . . . . . . . . . . . . . . . . . 95  
Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Managing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 101  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Data connection between MCC 3100 for  
Windows Mobile and MCG 3100 . . . . . . . . . . . . . . . . . . . . . 103  
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
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Welcome  
This section contains the following topics:  
“Your new MCC 3100 for Windows Mobile” on page 7  
“New in this release” on page 7  
“MCC 3100 for Windows Mobile feature overview” on page 9  
“Language support” on page 11  
“Related publications” on page 11  
Your new MCC 3100 for Windows Mobile  
You can use Nortel Mobile Communication Client 3100 (MCC 3100) for  
Windows Mobile to achieve real-time communication with the Nortel  
Mobile Communication Gateway 3100 (MCG 3100) and Nortel  
communication server. The term communication server means all  
communication servers that MCC 3100 supports. For more information  
about communications servers, see the MC 3100 Product Bulletin  
www.nortel.com.  
This document describes MCC 3100 for Windows Mobile.  
New in this release  
Client 3100 for Windows Mobile User Guide (NN42040-107) for Mobile  
Communication 3100 (MC 3100) Release 3.0.  
Features  
This release contains new information about Mid-call features.  
“Call Hold and Retrieve” on page 68  
“Call Mute” on page 68  
“Call Transfer” on page 68  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
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Welcome  
“Call Swap” on page 69  
“Speaker Mode” on page 69  
“Three-Party Conference” on page 69  
Other changes  
The following updates occurred:  
Usability enhancements.  
Welcome section added, containing material from other sections.  
Getting Started section added, containing material from other  
sections.  
Document reformatted following NCDS standards.  
Revision history  
September 2008  
Standard 02.01. This document is issued for Nortel Mobile  
Communication 3100 Release 3.0.  
May 2008  
Standard 01.03. This document is upissued for Nortel Mobile  
Communication 3100 Release 2.1. Reissued with the new date  
only.  
April 2008  
Standard 01.02. This document is upissued for Nortel Mobile  
Communication 3100 Release 2.1. It addresses the group call  
options in “Responding to an instant conference reminder”  
on page 89.  
April 2008  
Standard 01.01. This document is issued to support Nortel Mobile  
Communication 3100 Release 2.1.  
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Welcome  
MCC 3100 for Windows Mobile feature  
overview  
MCC 3100 for Windows Mobile extends the enterprise collaboration  
functionality to a mobile device by using a data (Internet) connection over  
the cellular network.  
You can perform the following tasks with MCC 3100 for Windows Mobile.  
Associate a single number with all of your outbound calls.  
Answer office calls on your mobile device.  
Manage your buddies using the MCC 3100 for Windows Mobile local  
directory and the mobile device address book.  
Search for buddies in the Corporate Directory and in the MCC 3100  
for Windows Mobile local directory.  
Track the presence status of other MCC 3100 mobility-enabled users.  
Set your own presence status.  
Use the event log (History) to view your most recent incoming and  
outgoing calls, instant messages, and system events.  
Check your inbox for new voice mail messages.  
Receive a message waiting indication (MWI) when you receive a new  
voice mail message.  
Create a group containing multiple buddies and initiate an instant  
conference to the group members.  
Redirect your incoming calls to alternative contact locations (for  
example, office, home, other).  
Send and receive instant messages with other MCC 3100 users.  
Download your configuration settings from the MCG 3100.  
Use the cellular network for voice and data (dependent on hardware  
and software support).  
Communicate using any of the following methods:  
— Dial a number from the keypad.  
— Select a number on the Quick Dial list.  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
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Welcome  
— Select a buddy and choose how you want to contact them (voice  
call or IM).  
— Select a record in the history log, voice mail or IM sessions pane  
and start a new communication session.  
Display the MCC 3100 for Windows Mobile in either landscape or  
portrait view.  
Perform Emergency Service Dialing: When you dial an emergency  
number such as 911, the system switches to the mobile device native  
phone and places the call through the cellular network.  
Use the following call modes:  
— Direct Outbound—Direct Outbound is the basic call mode. You  
can initiate calls directly from your mobile device to other parties  
by dialing or selecting buddies to call. This direct mode uses an  
Outgoing Call Service DN to access the MCG 3100 in the  
enterprise network.The MCG 3100 then dials the number entered  
in the MCC 3100 for Windows Mobile by using the enterprise dial  
plan.  
— Call-me-First—Call-me-First is the advanced call mode. The Call-  
me-First mode has several calling options, for example, outgoing  
prefix, and calling locations. Call-me-First calls take two steps to  
complete. First, the MCG 3100 calls you at a chosen location.  
After you answer, the MCG 3100 initiates the call by calling the  
number you entered in the MCC 3100 for Windows Mobile using  
the enterprise dial plan.  
Use the following telephony features:  
— call hold and retrieve  
— supervised and unsupervised call transfer  
— call swap  
— caller ID/caller name display  
— call timer  
— conference call  
For more information about Call Modes, see “Call modes” on  
page 60.  
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Welcome  
Note: If you are connected to a 3G network, you can exchange  
instant messages and track presence while engaged in a voice call.  
For more information about configuring your outgoing Call Service DN,  
see “Initial configuration” on page 29.  
Language support  
MCC 3100 for Windows Mobile supports the following languages:  
Chinese  
Dutch  
English  
French  
German  
Japanese  
Norwegian  
Swedish  
When you install the client loads using the over the air download method,  
the system recommends a software load that matches the operating  
system, features, and language of your device. You can download the  
recommended software or you can select software for another language  
(as long as your device supports the chosen language). For example, if  
you change the language from English to French on the device, the  
system will recommend a French load instead of an English load.  
Related publications  
The following publications relate to this document:  
Nortel Mobile Communication Client 3100 for Windows Mobile Quick  
Reference (NN42030-107)  
Nortel Mobile Communication 3100 Planning and Engineering  
(NN42030-200)  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
11  
     
Welcome  
Nortel Mobile Communication 3100 Installation and Commissioning  
(NN42030-300)  
Nortel Mobile Communication 3100 Release Notes (NN42030-404)  
Nortel Mobile Communication 3100 Administration and Security  
(NN42030-600)  
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Getting Started  
Getting Started  
This section contains the following topics:  
“Before you begin” on page 13  
“Enterprise requirements” on page 13  
“Supported network connections and devices” on page 14  
“Network specifications” on page 15  
“Cellular data plan use of MCC 3100 for Windows Mobile” on  
page 16  
“Subscriber Identity Module (SIM) card” on page 17  
“Battery life” on page 17  
Before you begin  
Before you install MCC 3100 for Windows Mobile, familiarize yourself with  
the navigation and data entry methods for your mobile device.  
Enterprise requirements  
The MCC 3100 requires the following applications at the enterprise site:  
Mobile Communications Gateway 3100 (MCG 3100),  
Supported Enterprise Communication Server (ECS) programmed  
with an account for each user.  
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Getting Started  
Supported network connections and devices  
MCC 3100 for Windows Mobile supports the following network  
connections.  
Table 1: Supported network connections  
Device  
type  
Operating  
system  
Voice and data  
service availability  
Service  
Voice  
Data  
Cellular network  
Cell only  
WM5 or later  
Yes  
Yes  
Note: For cellular connections, the MCC 3100 for Windows Mobile  
supports voice over GSM or CDMA and data over GPRS or  
1xRTT.  
MCC 3100 for Windows Mobile supports the following devices.  
Table 2: Supported mobile devices  
Operating  
system  
Brand  
Model  
Motorola  
Q
Windows  
Mobile 5  
(WM5)  
Motorola  
Q (9h)  
Windows  
Mobile 6  
(WM6)  
Palm  
Samsung  
HP  
750wx  
WM5  
WM5  
WM5  
WM6  
WM5  
Blackjack  
iPAQ hw69xx Series  
iPAQ 510  
TyTn  
HP  
HTC  
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Getting Started  
Table 2: Supported mobile devices  
Operating  
system  
Brand  
Model  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
HTC  
TyTn  
WM6  
WM5  
WM6  
WM5  
WM5  
WM6  
WM6  
WM6  
WM5  
WM6  
WM6  
6800 (Titan)  
6800 (Titan)  
Universal  
Apache  
TyTn II  
AT&T 8925/Tilt  
S720  
S620  
S620  
S710  
For a list of the latest supported devices, see the MC 3100 Product  
Bulletin at www.nortel.com.  
Note 1: Select and use headsets that are designed to reduce  
excessive sound pressure levels or acoustic shocks. Check that  
headsets meet National or International Acoustic and Safety  
requirements.  
Note 2: Some devices have a physical keypad, and do not use the  
touch screen for numeric entry. This document describes the touch  
screen approach; for devices with a physical keypad, use the keypad  
for numeric entry instead.  
Network specifications  
You must meet the following network specifications:  
Cellular network subscription  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
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Getting Started  
Cellular Internet access  
Configuring the data connection and verifying cellular Internet  
access  
1. On the mobile device Main Menu, choose Start, Settings.  
2. Select the Connections tab.  
password.  
4. Select Start, Internet Explorer to verify data connection.  
Cellular data plan use of MCC 3100 for Windows  
Mobile  
Figure 3 "Cellular data plan usage" on page 16 shows the  
approximate data usage for various MCC 3100 functions.  
Table 3: Cellular data plan usage  
Command  
Approximate Bytes  
Login  
1000  
900  
Logout  
Call screening mode change  
Incoming call notification  
Incoming call answer  
Outgoing call (Call-me-First)  
Outgoing call (Direct)  
MWI Update  
800  
800  
900  
1000  
1000  
500  
Client polling (every 90 seconds)  
700  
Sample calculation  
Use the following assumption for a MCC 3100 user:  
5 logon or logout attempts per day.  
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Getting Started  
3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.  
5 message waiting indicator updates per day.  
The following calculation shows data usage per month, assuming 20 work  
days per month:  
Logon and logout attempts  
((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes  
3 calls per hour (2 inbound, 1 outbound) during an 8 hour day  
((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes  
5 message waiting indicator updates  
500 * 2 = 10 000 bytes  
Client polling (every 90 seconds or 40 an hour)  
40 * 700 * 24 hours * 30 days = 20 160 000 bytes  
The sum of cellular data used per month is:  
190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.  
Subscriber Identity Module (SIM) card  
You can change the subscriber identity module (SIM) card in your device.  
As long as the new SIM card supports a data connection, the device  
sends the telephone number associated with the SIM to the MCG 3100  
during the log on process. You continue to make and receive calls without  
changing your client configuration. People calling you do not dial different  
telephone numbers when you change SIM cards.  
Battery life  
The battery life of your MCC 3100 device will vary, depending on the  
amount of use. While operating in standby mode, you can expect 24  
hours standby time while connected to a 2G network, and 10 hours  
standby time while connected to a 3G network.  
There are many factors that affect battery life. If you have devices for  
which you do not get the above standby time, then you should contact  
Nortel Support to discuss the scenario.  
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Getting Started  
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Installing your MCC 3100 for Windows Mobile  
This section contains the following topics:  
“Installing or upgrading MCC 3100 for Windows Mobile” on  
page 19  
“Uninstalling MCC 3100 for Windows Mobile” on page 24  
“Obtaining the Log file” on page 25  
“Modifying the Microsoft ActiveSync settings” on page 26  
“Determining the MCC 3100 for Windows Mobile software  
version” on page 28  
This section provides the procedures you can use to install, upgrade, and  
uninstall Nortel Multimedia Communication Client 3100 (MCC 3100) for  
Windows Mobile on a supported mobile device. You install or upgrade  
MCC 3100 for Windows Mobile using your computer or through the over  
the air download.  
Using your computer, you add the software to your computer, connect  
your computer to your Windows Mobile device with a Universal Serial Bus  
(USB) cable, and then install the software using the Desktop Manager.  
Using the over the air download, you open a web browser on your  
Windows Mobile device, access a Web site that lists the available  
software loads, and then select and install the appropriate software for  
your particular device. This method requires a Windows Mobile cellular  
data plan.  
Windows Mobile  
Install or upgrade MCC 3100 for Windows Mobile by using one of the  
following methods:  
“Installing or upgrading from a computer” on page 20  
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Installing your MCC 3100 for Windows Mobile  
“Installing the software over the air” on page 22  
“Upgrading the software over the air” on page 24  
Consult your system administrator for the preferred installation or  
upgrade method.  
Note 1: Disable sleep mode during the installation process.  
Note 2: Before beginning the installation process, ensure that your  
device has at least 10 MB of free hard drive space. If not, you will  
have to quit the installation to free up additional space. You can add  
more space by deleting unnecessary files or reducing the size of the  
Internet Explorer cache.  
Note 3: If you are upgrading from an earlier release, you must  
perform an initial software installation, not an upgrade. After the  
installation, update the Server IP/Host address on the Login  
Information screen if instructed to do so by your system administrator.  
Installing or upgrading from a computer  
With this method, you add the software to your computer, connect your  
computer to the mobile device with a USB cable, and then install the  
software by using Microsoft ActiveSync.  
To verify that the data connection between MCC 3100 for Windows  
Mobile and Mobile Communication Gateway 3100 (MCG 3100) is  
established, see “Data connection between MCC 3100 for Windows  
Mobile and MCG 3100” on page 103.  
See Table 4 "Software files" on page 20 to choose the software for  
your mobile device.  
Table 4: Software files  
OS  
Form factor  
Software file  
WM5  
Pocket PC  
DesktopInstall-MCC3100-en-  
WindowsMobile5-Pocket-PC-single.zip  
WM5  
Smartphone  
DesktopInstall-MCC3100-en-  
WindowsMobile5-Smartphone-single.zip  
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Installing your MCC 3100 for Windows Mobile  
Table 4: Software files  
OS  
Form factor  
Software file  
WM5  
Pocket PC  
OTAInstall-MCC3100-en-  
WindowsMobile5-PocketPD-single.zip  
WM5  
WM6  
WM6  
WM6  
WM6  
Smartphone  
Professional  
Standard  
OTAInstall-MCC3100-en-  
WindowsMobile5-Smartphone-single.zip  
DesktopInstall-MCC3100-en-  
WindowsMobile6-Professional-single.zip  
DesktopInstall-MCC3100-en-  
WindowsMobile6-Standard-single.zip  
Professional  
Standard  
OTAInstall-MCC3100-en-  
WindowsMobile6-Professional-single.zip  
OTAInstall-MCC3100-en-  
WindowsMobile6-Standard.single.zip  
You can use your desktop PC or laptop computer to install or upgrade  
your MCC 3100 software. After downloading the latest load, you can  
install it on your mobile device using a USB connection.  
Installing or upgrading the software from a computer  
1. If MCC 3100 for Windows Mobile is currently installed and running,  
select Menu, Exit.  
2. On your computer, open a web browser.  
3. In the address field, enter one of the following addresses:  
ECM system  
https://<hostname>/adminserver/userportal.html  
http://<hostname>:8282/adminserver/userportal.html  
https://<hostname>:8553/adminserver/userportal.html  
non-ECM  
system  
Note: Obtain the correct hostname and port settings from your  
system administrator.  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
21  
Installing your MCC 3100 for Windows Mobile  
4. Use the controls to locate the software file to be installed and click  
Download.  
5. Click Save, navigate to the folder where you want to store the  
software file on your computer, and click Save.  
6. Connect the mobile device to your computer with a USB cable.  
7. Start Microsoft ActiveSync on your computer.  
8. Locate the software file on your computer.  
9. Double-click the software executable file and click Run.  
10. On the Setup Wizard, click Next.  
11. Accept the license agreement and click Next.  
12. Select a Destination Location folder and click Next.  
13. Select a Start Menu folder and click Next.  
14. Click Install to begin the installation on your computer.  
15. If you are prompted to reinstall or upgrade the application, click Yes.  
16. Click OK.  
17. Click Finish.  
18. On your device, if prompted, select Yes to allow the software to be  
installed on the mobile device.  
19. On your device, if prompted, select OK to install the new version of  
the application on the mobile device.  
20. Acknowledge licensing and security prompts that appear during the  
process of installing the application on the mobile device.  
The software installation proceeds on the mobile device.  
21. Complete all other installation tasks, for example, the installation of a  
security certificate, if directed by your system administrator.  
Installing the software over the air  
With this method, you can maintain MCC 3100 software directly from your  
Windows Mobile device using a wireless (over the air) connection to the  
Internet. To complete the initial installation, you open a browser on your  
Windows Mobile device, access the software web site, and then  
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Installing your MCC 3100 for Windows Mobile  
download and install the software. To do an upgrade, you simply select a  
menu option from the application.  
When you perform an over the air software installation, a software load  
that matches your device’s operating system, features, and language, is  
recommended. You can accept the recommendation or select a different  
load. For more information, see “Language support” on page 11.  
See Table 4 "Software files" on page 20 to select the software for your  
mobile device.  
Installing (initial) the software over the air  
1. If MCC 3100 for Windows Mobile is currently installed and running,  
select Menu, Exit.  
2. On the mobile device, open an Internet browser (Internet Explorer  
Mobile is recommended).  
3. Use the following address format to access the software web site:  
http://<hostname or IP address>:8080/m  
OR  
https://<hostname or IP address>:8443/m  
Note: Obtain the correct hostname and port settings from your  
system administrator.  
4. Do one of the following:  
Select the Installable link to install the recommended software load.  
To install a different software load, select All other software for your  
platform, scroll to a load, and select the Installable link.  
5. In the Download dialog box, select the Open file after download  
check box and click Yes.  
6. If prompted, select Yes to allow the software to be installed on your  
Windows mobile device.  
7. If prompted, select OK to install the new version of the application on  
your Windows mobile device.  
8. Acknowledge all other licensing and security prompts that may  
appear.  
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Installing your MCC 3100 for Windows Mobile  
The software installation proceeds on your Windows mobile device.  
9. Complete all other installation tasks, for example, the installation of a  
security certificate, if directed by your system administrator.  
Upgrading the software over the air  
If you are performing an upgrade from a previous release, you must  
perform an over-the-air initial installation (see “Installing the software  
over the air” on page 22) and then update the Server IP/Host address  
on the Login Information screen if instructed to do so by your system  
administrator.  
1. Start the application and log on.  
2. Select Menu, Help, Software Upgrade.  
A web browser opens and the software download site appears.  
3. Do one of the following:  
— To install the recommended software load, select the Installable  
link.  
— To install another software load, select All other software for  
your platform, scroll to a load, and select the Installable link.  
4. In the Download dialog box, select the Open file after download  
check box and click Yes.  
5. At the prompt, select Yes to install the software on your Windows  
mobile device.  
6. Select OK to install the new version of the application on your device.  
7. Acknowledge any licensing and security prompts that may appear.  
The software installation proceeds on your mobile device.  
Uninstalling MCC 3100 for Windows Mobile  
This section describes how to remove MCC 3100 for Windows Mobile  
from your mobile device and from your personal computer.  
Removing MCC 3100 for Windows Mobile from your mobile device  
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Installing your MCC 3100 for Windows Mobile  
1. From MC 3100 for Windows Mobile main window, select Menu, Exit.  
The MC 3100 for Windows Mobile stops.  
2. On the mobile device, select Start, Settings.  
3. Select the System tab.  
4. Click Remove Programs.  
The Remove Programs pane appears.  
5. Select Nortel MCC 3100 on the Programs in storage memory list.  
6. Click Remove.  
7. Click Yes and follow the prompts to remove the application software.  
8. On the mobile device, select Start > File Explorer > My Device  
Program Files.  
9. Delete the Nortel folder.  
Removing the MCC 3100 for Windows Mobile installation directory  
and files from the computer  
1. On the computer, select Start, Settings, Control panel, Add or  
Remove Programs.  
2. Select Nortel MCC 3100 vx.x.  
3. Click Remove.  
4. Click Yes and follow the prompts to remove the MCC 3100 for  
Windows Mobile installation directory and files.  
Obtaining the Log file  
The MCC 3100 includes a log of application activity that can be used for  
debugging purposes.  
Obtaining the log file  
1. Connect the mobile device to your computer with a USB cable.  
2. Start Microsoft ActiveSync on your computer.  
3. Select Tools, Explore <Explore Pocket PC>, My Windows-Mobile  
Based Device, Program Files, Manufacturer, MCC 3100.  
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Installing your MCC 3100 for Windows Mobile  
4. Copy the log file (MCC 3100HostLog.txt) to your computer.  
5. Forward the log file to Nortel product support for analysis.  
Modifying the Microsoft ActiveSync settings  
ActiveSync is a computer-based synchronization program developed by  
Microsoft. You can use it to install and upgrade the MCC 3100 software  
and allow data to be transmitted over the USB connection while the  
device is cradled.  
Configuring the ActiveSync settings  
1. Connect the mobile device to your computer with a USB cable.  
2. Start Microsoft ActiveSync on your computer.  
3. Select File, Connection Settings and configure the fields using the  
information in Table 5 "Connection settings fields" on page 26 as  
a guide.  
Table 5: Connection settings fields  
Field  
Description  
Show status icon in  
toolbar  
Select this checkbox to display the  
ActiveSync status icon in the Windows  
toolbar.  
Allow USB connections  
Select this checkbox to allow the mobile  
device to be connected to the computer  
using ActiveSync.  
Allow connections to one Select other connection methods (if  
of the following:  
desired).  
• COMx  
• DMA  
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Table 5: Connection settings fields  
This computer is  
connected to:  
Specify how the computer connects:  
• Automatic—select this option to allow  
ActiveSync to automatically select the  
connection type.  
• Work Network—select this option if you  
are connecting to the network while you  
are at work.  
• The Internet—select this option if you are  
connecting to the network while you are  
out of the office (for example, at home).  
Open ActiveSync when  
my device connects  
Select this checkbox for ActiveSync to  
start automatically when the mobile device  
is connected to the computer.  
Allow wireless  
Select this checkbox to allow wireless  
network connections to be maintained  
while the mobile device is cradled. If this  
checkbox is cleared, the connections are  
disabled while the device is cradled.  
connection on device  
when connected to the  
desktop (WM 6.0 only)  
Note: If this checkbox is cleared, you can  
still establish a network connection. While  
the device is cradled, log off of the network  
and log on again. Data traffic is  
transmitted over the USB connection. Data  
traffic includes signaling, presence  
updates, and instant messages only.  
4. Click OK.  
Note: For detailed, up-to-date instructions on how to use Microsoft  
ActivSync, consult the documentation provided with your Windows  
Mobile device.  
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Installing your MCC 3100 for Windows Mobile  
Determining the MCC 3100 for  
Windows Mobile software version  
You can determine the MCC 3100 for Windows Mobile software version  
from the help menu in the main window.  
Checking the software version  
1. Choose Menu, Help, About. The MCC 3100 for Windows Mobile  
version screen appears.  
2. The software version appears at the top of the screen.  
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Configuring your MCC 3100 for Windows Mobile  
This section contains the following topics:  
“Initial configuration” on page 29  
“Advanced Configuration settings” on page 32  
Initial configuration  
The first time you start MCC 3100 for Windows Mobile, you are prompted  
to enter your basic log on information and then log on to the system. Once  
you are successfully logged on, additional configuration settings are  
automatically downloaded from the MCG 3100 and you can begin using  
the MCC 3100.  
Completing the initial configuration of the MCC 3100  
1. Obtain your basic logon settings from your system administrator.  
2. Connect your Windows mobile device to the cellular network.  
3. On your Windows mobile device, select Start, Programs, Mobile  
Console.  
The Login information panel appears.  
4. Complete the fields using the information listed in Table 6 "Required  
parameters" on page 29.  
Table 6: Required parameters  
Parameter  
Description  
Logon Name  
Enter your account user name on the MCG 3100  
Enter your account password on MCG 3100.  
Logon  
Password  
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Configuring your MCC 3100 for Windows Mobile  
Table 6: Required parameters  
Parameter  
Description  
Primary Server Enter the IP address or fully qualified domain name  
IP/Host  
of the primary Mobile Communication Gateway  
3100 (MCG 3100) external network interface.  
Format: <IP address | FQDN>  
Note: Do not enter a complete URL.  
Primary Server Enter the port number used for client connections  
Port  
on the primary MCG 3100 external network  
interface. The port number varies depending on the  
connection type. For example, an HTTPS  
connection typically requires 8443 while an HTTP  
connection requires 8080.  
Connection  
Type - use  
secure  
Specify the connection type that the MCC 3100  
uses when it communications with the MCG 3100.  
To use a secure HTTPS connection, select the  
check box.  
connection  
To use a regular HTTP connection, clear the  
check box.  
Note: If you are using an HTTPS connection,  
your system administrator may instruct you to  
install a security certificate on the device using  
Microsoft ActiveSync.  
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Table 6: Required parameters  
Parameter  
Description  
Mobile Phone  
Number  
Enter your mobile phone number or accept the  
autopopulated value.  
Recommended number format:  
+XX YYY ZZZ ZZZZ  
Where:  
+ = International access code  
XX = County code  
YYY = Area code  
ZZZ ZZZZ = Local number  
Include the international access code (+) and  
country code (1) only if required by your system  
administrator.  
5. Click Done.  
The MCC 3100 logs on to the system.  
— If logon is successful, the remainder of your configuration settings  
are automatically downloaded and you can begin using the  
MCC 3100. The next time you log on, you will go directly to the  
Main screen.  
— If logon is unsuccessful, the Login information panel remains in  
Note 1: If you are using a GSM device, your service provider may  
require you to program an Access Point Name (APN), username and  
password under Connections.  
Note 2: Before updating the Login Information panel, you must first  
log out of the system. For more information about logging off, see  
“Logging on and logging off” on page 48.  
Note 3: Nortel recommends that the Outgoing Call Service DN  
includes the international access code (+) and your country code as  
part of the number to facilitate roaming, add for example  
+1 613 123 1111. For the recommended phone number format, see  
Figure 1 "Recommended telephone number format" on page 32.  
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Configuring your MCC 3100 for Windows Mobile  
Figure 1: Recommended telephone number format  
Advanced Configuration settings  
After you have successfully logged in, you can customize the  
performance of your MCC 3100 by updating the advanced settings.  
Note: Some advanced settings are automatically downloaded from  
the MCG 3100. To determine if you have permission to update these  
settings, contact your system administrator.  
The following configuration settings are available:  
“Advanced settings” on page 32  
“Call settings” on page 35  
“Owner Information settings” on page 39  
“Buddy Settings” on page 42  
“Instant Messaging settings” on page 44  
Advanced settings  
Use the Advanced pane to manage your connection with the MCG 3100.  
Configuring the Advanced settings  
1. Select Menu, Options, Advanced.  
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2. Complete the fields using the information in Table 7 "Advanced  
pane fields" on page 33 as a guide.  
Table 7: Advanced pane fields  
Field  
Description  
Secondary server IP/ Enter the IP address or hostname of the  
Host  
secondary MCG 3100 external network  
interface.  
Note: This setting is automatically  
downloaded from the MCG 3100 and  
should not normally need to be updated.  
Contact your system administrator for  
details.  
Secondary server  
port  
Enter the port number used for client  
connections on the secondary MCG 3100  
external network interface. For example, enter  
8443 for HTTPS or 8080 for HTTP.  
Note: This setting is automatically  
downloaded from the MCG 3100 and  
should not normally need to be updated.  
Contact your system administrator for  
details.  
Connection Type  
Select the type of client connection:  
To use a secure HTTPS connection,  
select the check box.  
To use a regular HTTP connection, clear  
the check box.  
Note: This setting is automatically  
downloaded from the MCG 3100 and  
should not normally need to be updated.  
Contact your system administrator for  
details.  
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Configuring your MCC 3100 for Windows Mobile  
Table 7: Advanced pane fields  
Field  
Keep-Alive  
Description  
If you experience a delay before you receive  
notification of incoming calls, instant  
Messages  
messages, and presence updates, select this  
checkbox. By sending frequent keep-alive  
messages, the application maintains a  
connection to the MCG 3100 and ensures that  
you receive notification in a timely fashion.  
Note: Enabling this feature increases  
power consumption and reduces battery  
life.  
Connection Timeout  
(sec)  
If you fail to receive some of your incoming  
calls, instant messages, and presence  
updates, reduce the Connection Timeout  
interval. Increase the interval to improve  
battery life. The valid range is 0 to 600  
seconds (default is 270 seconds).  
Device Standby -  
enable  
If this check box is selected, your Windows  
mobile device enters standby mode whenever  
it is switched off (the power button is pressed  
or the activity timer expires).  
In standby mode, the backlight, touchscreen  
and audio are off, but the system remains  
active and the MCC 3100 can still receive  
calls and messages. If you clear this check  
box, your Windows mobile device powers  
down and is unable to receive calls and  
messages.  
You can save power by turning off your  
device, yet still be able to use the MCC 3100  
wen necessary. Enabling this feature also  
allows you to turn the device off, if it is online.  
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Table 7: Advanced pane fields  
Field  
Description  
Device Standby -  
Turn device off if  
offline for <x>  
minutes  
You can specify the length of time, (from 1 to  
120 minutes), that the MCC 3100 must be  
offline, either because you are logged out or  
the MCG 3100 is unreachable, before the  
device enters standby mode.  
In standby mode, most functions are turned  
off, but the MCC 3100 can still receive calls  
and messages.  
You can save power when you are outside of  
cellular range (offline), for example, when you  
are in a remote geographic area or in an  
elevator.  
3. Select Done.  
Call settings  
Use the Call Settings pane to configure your call screening mode,  
Configuring your call settings  
1. Select Menu, Logout.  
2. Select Menu, Options, Call settings.  
3. Complete the fields using the information in Table 8 "Call Settings  
pane fields" on page 37 as a guide.  
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Configuring your MCC 3100 for Windows Mobile  
Figure 2: Call settings pane fields  
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Configuring your MCC 3100 for Windows Mobile  
Table 8: Call Settings pane fields  
Field  
Description  
Screening Mode  
Use the select box controls to select a call  
screening mode;  
Screen On—When call screening is  
enabled, you decide how to handle your  
incoming calls on a call-by-call basis. When  
you receive an incoming call, you can select  
one of the following options:  
Accept the call on your mobile device.  
Redirect the call to one of your alternate  
contact numbers.  
Decline the call.  
Screen Off—When call screening is  
disabled, incoming calls automatically direct  
to your mobile device, where you can  
answer them.  
Do Not Disturb—When DND is enabled,  
incoming calls cause your desktop phone  
(not your Windows Mobile device) to ring. If  
you do not answer, the call is routed to your  
voice mail. You do not receive a missed call  
indication for forwarded calls, however, a  
record of the call is added to the History log.  
The Call screening mode interacts with the  
auto answer feature. For more information,  
see “Auto Answer Mode” on page 38.  
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Configuring your MCC 3100 for Windows Mobile  
Table 8: Call Settings pane fields  
Field  
Description  
Voicemail Number This display-only field contains the number used  
to access the voice mail server. You can access  
your voice mail system directly from the  
MCC 3100 for Windows Mobile by using this  
number.  
Note: This setting is automatically  
downloaded from the MCG 3100 and should  
not normally need to be updated. Contact  
your system administrator for details.  
Instant Conf  
Reminder Period  
(sec)  
Program the Instant Conference reminder period  
in seconds. This setting controls how often the  
MCC 3100 for Windows Mobile prompts you to  
join a conference after you received the initial  
invitation and selected Join Later.  
Auto Answer  
Mode  
Use the select box controls to specify how your  
incoming calls are handled:  
Auto Answer Off (default)—If auto answer  
and/or call screening is off, you must  
manually answer your call on the native  
phone of the device.  
Auto Answer On—If both auto answer and  
call screening are on, calls that you accept  
on the local device are automatically  
answered by the native phone. A missed call  
record may appear in the native dialer for  
calls that are auto-answered.  
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Configuring your MCC 3100 for Windows Mobile  
Table 8: Call Settings pane fields  
Field  
Description  
Alpha to Digit  
Configure the Alpha to Digit map if the device  
has a hardware keyboard that does not include a  
dedicated number pad. The map facilitates the  
dialing of telephone numbers and symbols using  
the keyboard alpha-numeric keys.  
Configure the map in the following order (without  
spaces):  
0 1 2 3 4 5 6 7 8 9 * # +  
For example, if 1 is located on the same key as  
Y, enter Y as the second character of the map.  
On an HTC Titan II device, the complete map  
would be entered as .yuihjkbnmvtg.  
Note 1: On some devices, such as the HTC  
S6x0 smartphone, zero is located on the tab  
key. In this case, use the ^ symbol to  
represent tab.  
Note 2: If the map is not configured, you  
must select the shift or function to dial a  
number or select a symbol with the device’s  
hardware keyboard.  
4. Select Done.  
Owner Information settings  
Use the Owner Information pane to configure your display name and  
alternate contact numbers.  
Configuring your owner information  
1. Select Menu, Logout.  
2. Select Menu, Options, Owner Information.  
3. Complete the fields using the information in Table 9 "Owner  
Information pane fields" on page 40 as a guide.  
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Configuring your MCC 3100 for Windows Mobile  
Figure 3: Owner Information settings  
Table 9: Owner Information pane fields  
Field  
Description  
First Name  
Last Name  
Enter your first name.  
Enter your last name.  
Display Name  
Enter the name that appears in the Status  
pane of the main pane.  
Desk Extension  
Enter your business extension number if  
different from your logon name. Direct a call  
to this number when you call a buddy in Call-  
me-First mode.  
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Table 9: Owner Information pane fields  
Field  
Description  
Home Phone Number  
Enter the contact location when:  
you call a Buddy in Call-me-First mode  
you receive an incoming call and call  
screening mode is enabled  
Service Number  
If your organization has a call service  
directory number, enter it here. Otherwise,  
leave this field blank.  
You can place calls directly from your mobile  
device to other parties using the Direct  
Outbound mode of the outgoing call service  
directory number. Without the DN, you are  
restricted to using Call-me-First mode,  
where the system calls you before it calls the  
other party.  
Note: To place calls in the Direct  
Outbound mode, leave your caller ID  
visible on the device.  
Other1 Number  
Other2 Number  
Enter your first custom number, such as a  
temporary business number. You can direct  
a call to this contact location when:  
you call a Buddy in Call-me-First mode.  
you receive an incoming call and call  
screening mode is enabled  
Enter your second custom number, such as  
a temporary business number. You can  
direct a call to this contact location when:  
you call a Buddy in Call-me-First mode  
you receive an incoming call and call  
screening mode is enabled  
4. Select Done.  
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Configuring your MCC 3100 for Windows Mobile  
Buddy Settings  
Use the Buddy pane to manage presence update behavior for your  
Reviewing and configuring your Buddy settings  
1. Select Menu, Logout.  
2. Select Menu, Options, Buddy.  
3. Complete the fields using the information in Table 10 "Buddy  
Settings pane fields" on page 43 as a guide.  
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Figure 4: Buddy settings.  
Table 10: Buddy Settings pane fields  
Field  
Description  
Auto Presence Enabled  
Select this checkbox to have the  
MCC 3100 receive automatic presence  
notifications from mobility enabled  
buddies whenever their status changes.  
Note: Because the MCC 3100  
connects to the network for every  
status update, enabling this feature  
causes extra airtime to be consumed  
and battery life to be reduced.  
4. Select Done.  
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Configuring your MCC 3100 for Windows Mobile  
Instant Messaging settings  
Use the Instant Messaging pane to review and program your instant  
message alert settings.  
Reviewing and configuring your Instant Message settings  
1. Select Menu, Logout.  
2. Select Menu, Options, Instant Messaging.  
3. Complete the fields using the information in Table 11 "Instant  
Messaging pane fields" on page 45 as a guide.  
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Configuring your MCC 3100 for Windows Mobile  
Figure 5: Instant Messaging settings  
Table 11: Instant Messaging pane fields  
Field  
Description  
New IM/Alert  
If this box is checked, whenever you  
receive a new instant message the New  
IM Alert appears allowing you to ignore  
the message or to reply to it. If you  
choose to ignore the message, you can  
review it later in the IM Session.  
If this box is clear, whenever you receive  
a new instant message, the IM Sessions  
pane appears if you are on a read-only  
pane. If you are on a data input pane, no  
alert appears, and the message is added  
to the IM Session pane.  
4. Select Done.  
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Configuring your MCC 3100 for Windows Mobile  
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Operating your MCC 3100 for Windows Mobile device  
This section contains the following topics:  
“Starting and exiting MCC 3100 for Windows Mobile” on page 47  
“Logging on and logging off” on page 48  
“Overview of the main pane” on page 51  
“Navigating screens” on page 54  
“Navigating screens” on page 54  
“Call Alert mode and Phone Volume” on page 57  
“Native dialpad” on page 58  
Starting and exiting MCC 3100 for  
Windows Mobile  
This section describes how to start and exit the MCC 3100 application.  
Starting MCC 3100 for Windows Mobile  
1. On the mobile device, select Start, Programs, Nortel MCC3100.  
The splash pane appears.  
Note: The first time you start MCC 3100 for Windows Mobile, a  
warning pane appears. Select Yes to run the application.  
After the application starts, the Main screen replaces the splash  
pane.  
2. Enter your configuration settings if prompted. For more information  
about configuring MCC 3100 for Windows Mobile, see “Initial  
configuration” on page 29.  
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Operating your MCC 3100 for Windows Mobile device  
Note: Startup time and ongoing performance of the MCC 3100 is  
dependent on the system resources that are currently available.  
Exiting MCC 3100 for Windows Mobile  
Under usual circumstances, there is no need to exit the MCC 3100. You  
can leave the application running for the entire time that you device is  
turned on. However you must exit prior to performing an install or upgrade  
from a computer or if you are uninstalling the software.  
To exit MCC 3100 for Windows Mobile, select Menu, Exit from any pane.  
Logging on and logging off  
You may wish to log out of the system but leave the application running.  
Once logged off, you can easily log back on again.  
Logging on  
To log on select Menu, Login. The Login status indicator changes to  
Online.  
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Operating your MCC 3100 for Windows Mobile device  
Figure 6: Login status indicator  
Logging on while the MCC 3100 device is cradled  
Depending on how Microsoft ActivSync is configured, you may lose  
wireless network connectivity when you cradle your device. If this  
happens, you can reestablish a connection by logging off and logging on  
again. Your data traffic is then transmitted over the USB connection. To  
reconnect to the wireless networks after un-cradling your device, repeat  
the logging on/off process.  
You can change the settings that control network connectivity while the  
device is cradled. For more information, See Updating Microsoft  
ActiveSync.  
Logging off  
To log off, select Menu, Logout.  
The Login status indicator changes to Offline. MCC 3100 for Windows  
Mobile remains active when you are logged off. To exit the application,  
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Operating your MCC 3100 for Windows Mobile device  
see “Starting and exiting MCC 3100 for Windows Mobile” on  
page 47.  
Figure 7: Logoff status indicator  
Turning off auto-login  
At startup, the MCC 3100 attempts to automatically log on to the system.  
This process is repeated until log on is successful.  
You can turn off the autologin feature if you do not know your  
configuration settings, or if you do not want to be connected to the  
system.  
Turning off autologin  
While the MCC 3100 for Windows Mobile is attempting to log on, select  
Menu, Stop Auto Login.  
The MCC 3100 for Windows Mobile stops its attempt to log on to the  
system. The auto-login feature is re-enabled the next time you log on.  
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Log on status messages  
Various status messages display as the MCC 3100 attempts to log on to  
the system. Message urgency is indicated by colored icons:  
Blue icon—For information purposes only. No corrective action is  
required.  
Yellow icon—Warning. You may need to reconfigure the application  
or device settings.  
Red—Error. Before you can log on to the system, you must  
reconfigure the application or device settings.  
Hiding MCC 3100 for Windows Mobile  
To use another application, you can temporarily hide MCC 3100 for  
Windows Mobile.  
Hiding MCC 3100 for Windows Mobile  
From the MCC 3100 for Windows Mobile screen menu, select the  
Minimize (x) icon.  
MCC 3100 for Windows Mobile does not appear, but remains running in  
the background. When you access MCC 3100 for Windows Mobile again  
from the mobile device main menu, you return to the last screen you  
used.  
Overview of the main pane  
After you configure MCC 3100 for Windows Mobile (see “Initial  
configuration” on page 29), the Main pane appears whenever you start  
the application. The Main pane provides access to the full functionality of  
the MCC 3100 for Windows Mobile.  
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Operating your MCC 3100 for Windows Mobile device  
Figure 8: Main pane  
Main pane components  
Phone pane  
Access the Phone pane to place a Call or Call From. With Call, you simply  
dial a number. With Call From, you specify contact locations (for example,  
home or office) for yourself and the other party.  
Buddy List pane  
The Buddy List pane provides a complete list of the people you add to the  
MCC 3100 for Windows Mobile. You can manage your buddies by placing  
them within groups (for example, sales, finance). You can call a group or  
a buddy. In addition you can send instant messages (IM) and track the  
presence status of all of your buddies that are mobility enabled. A mobility  
enabled buddy is an MCC 3100 or Windows Mobile user with an  
extension on the same enterprise mobility system.  
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Search pane  
Use the Search pane to look for people in the corporate directory. You  
can expand the search to include your local address book on the  
Windows Mobile device.  
Voice Mail pane  
Use the Voice Mail pane to determine whether you have new messages  
in your mailbox, and to call the voice mail system.  
History pane  
The History pane logs your recent calls, voice mail messages, and  
system events. You can sort and filter the entries, and you can select an  
individual entry to view details or initiate a call. The History pane also  
provides a missed call indicator.  
IM Sessions pane  
Use the IM Sessions pane to exchange instant messages with your  
mobility enabled buddies.  
Instant Conferencing pane  
The Instant Conferencing pane contains a list of recent conference  
activity. Use it to join in-progress instant conferences and to reinitiate  
completed conferences.  
My Status pane  
Use the My Status pane to set your presence status on the network.  
Other details  
The Main pane contains the following information, which is found at the  
bottom of the screen:  
Call Screening Mode—Call screening on (magnifying glass),  
Call Screening Off (check mark), or DND (hand).  
Enterprise Connection status—Online, Offline.  
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Operating your MCC 3100 for Windows Mobile device  
Navigating screens  
Use the controls on your Windows mobile device to navigate through  
panes and menus, enter data, and to select options. Use the left and right  
buttons to execute menu bar commands. Use the START button to open  
the Start menu.  
Different controls are available depending on the device that you are  
using (PDA or Smartphone). See Figure 12 "Device controls and  
functions" on page 54.  
Table 12: Device controls and functions  
Smart  
phone  
Control  
Function  
PDA  
yes  
Touchscreen  
Tap the screen with the stylus to  
write, open a menu, or to make a  
selection.  
no  
Navigation  
Press the multidirectional control  
yes  
yes  
Control/Enter up, down, left, or right to move  
through the menus and program  
instructions; carry out the  
selection by pressing the center  
of this control.  
Left and  
Right soft  
keys  
Press to execute the command  
shown on the screen above the  
button.  
yes  
no  
Hardware  
Keyboard  
Use the QWERTY-style keyboard yes  
just like a computer keyboard.  
yes  
no  
Tap and Hold Tap and hold a record or menu  
item to pop up a shortcut menu.  
yes  
Jog (thumb)  
Wheel  
Scroll up or down to navigate  
through menus or program  
instructions.  
Support varies by  
device.  
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Table 12: Device controls and functions  
Smart  
phone  
Control  
OK  
Function  
PDA  
yes  
Press to confirm your data  
entries, or to exit the program in  
use.  
yes  
yes  
yes  
TALK  
END  
Press to start a call, accept an  
incoming call, or to go to the  
phone pane.  
yes  
yes  
Press to end a call, reject an  
incoming call, or to go to the Main  
pane.  
Note: This user guide describes how to use the MCC 3100 on a  
Personal Digital Assistant (PDA) that is equipped with a touchscreen.  
Different navigational options are available on a Smartphone. Refer  
to your product documentation for more information.  
Expanding and collapsing the program panes  
To expand a pane, select the expand arrow or soft key, or double-click  
the title bar.  
To collapse a pane, select the collapse arrow or soft key, or double-click  
the title bar.  
Summary and Detail views  
Select the left tab button to view summary information on a pane.  
To view detailed information on a pane, select the right tab button.  
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Operating your MCC 3100 for Windows Mobile device  
Talk and end buttons  
Use the TALK and END buttons to access key functions. The following  
table provides information about the operation of the green and red  
buttons when either the MCC 3100 is in focus.  
Table 13: Operation of TALK and END buttons  
Button  
MCC 3100 in focus  
Windows Mobile in Focus  
TALK  
(green)  
Start a call from:  
Start a call from the  
native dialer.  
— phone keypad  
Accept incoming calls.  
— phone quick dial  
list  
Change focus to the  
native dialer from any  
other screen.  
— History pane  
— Search pane  
— Buddy list  
— Voice Mail pane  
Accept an incoming  
call.  
Change focus to the  
Phone pane from any  
other MCC 3100  
screen (only if a  
callable item is not  
highlighted).  
END  
(red)  
Terminate a call.  
Reject a call.  
Terminate a call.  
Reject a call.  
Change focus to the  
Main screen from any  
other screen (only if a  
call is not in progress).  
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Change the screen orientation  
The MCC 3100 can be displayed in different ways depending on the type  
or screen or touchpanel that you have on your device and how it is  
oriented.  
Rectangular screen  
If your device has a rectangular screen or a touchpanel that rotates, the  
MCC 3100 can be displayed in either portrait or landscape mode. In  
landscape mode, you must scroll to access some pane components.  
Square screen  
If your Windows mobile device has a square touchscreen, the MCC 3100  
displays in portrait mode at all times and:  
Scrolling is required to access some screen components.  
The integrated numeric keypad is not available on the Call Dialpad  
pane (use the hardware keyboard instead).  
Call Alert mode and Phone Volume  
Use the built-in volume controls on the mobile device to adjust:  
call alert mode (ring, vibrate, or off)  
ringer volume  
speaker volume  
While MCC 3100 for Windows Mobile is inactive, you can adjust the full  
range of settings. While MCC 3100 for Windows Mobile is active (you are  
engaged in a call), you can only adjust the mobile device speaker volume.  
Configuring the call alert mode and configuring the mobile device  
volume  
1. In the mobile device status bar, select the Volume icon.  
2. Set the call alert mode (ringer on, ringer off, or vibrate mode) by  
selecting the radio button.  
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Operating your MCC 3100 for Windows Mobile device  
3. Adjust the mobile device ringer and speaker volume by using the  
slider.  
Native dialpad  
In some circumstances, you can choose to use the native dialpad rather  
than the MCC 3100 for Windows Mobile to place your calls. For example,  
if you need to place an emergency 911 call, use the native dialpad.  
Using the native dialpad  
Press the green Talk button on your mobile device while a Windows  
mobile screen is in focus. The native dialpad immediately appears.  
Dial an emergency number on the MCC 3100 for Windows Mobile  
dialpad and select Call.  
Provided that the system recognizes the number as an emergency  
number, the system automatically switches to the native dialer and  
places the call over the cellular network.  
Note: Whenever you place a call or execute a telephony feature, the  
native dialpad briefly appears; it is then replaced by the Phone pane  
of the mobile device.  
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This section contains the following topics:  
“Placing Calls” on page 59  
“Calling individuals” on page 61  
“Configuring your Presence Status” on page 77  
“Searching for people” on page 79  
“Working with Groups” on page 83  
“Managing the instant conference history” on page 91  
“Managing instant messages” on page 93  
“History (Call Logs)” on page 97  
“Managing Voice Mail” on page 101  
Note: Some devices have a physical keypad, and do not use the  
touch screen for numeric entry. This document describes the touch  
screen approach; for devices with a physical keypad, use the keypad  
for numeric entry instead.  
Placing Calls  
Your MCG 3100 telephone system manages all calls that you place on  
MCC 3100 for Windows Mobile. Quickly and easily call your coworkers  
either by selecting them from a Buddy list or by dialing their extension  
number. As well, your office extension is associated with all of your  
outbound calls, regardless of your actual location. At various times of the  
day, use MCC 3100 for Windows Mobile to initiate calls from your desktop  
telephone, mobile device, or home telephone, but the people you call  
always see the same number.  
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Advanced functions  
Call modes  
How the system handles calls depends on the configuration of your  
MCC 3100 for Windows Mobile. An Outgoing Call Service DN is  
mandatory for MCC 3100 for Windows Mobile call features.  
Direct Outbound mode  
In Direct Outbound mode, initiate calls directly from your mobile device to  
other parties through the enterprise telephony system. For more  
information, see Figure 9 "Direct outbound mode." on page 60.  
Figure 9: Direct outbound mode.  
Call-me-First mode  
In Call-me-First mode, your calls are completed in two steps. First, the  
enterprise telephony system calls you. After you answer, the system calls  
the other party. See Figure 10 "Call-me-First mode" on page 61.  
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Advanced functions  
Figure 10: Call-me-First mode  
Use both call modes to configure a service number in your MCC 3100 for  
Windows Mobile system settings. However, if you do not configure a  
service number, you can only use the Call-me-First mode. For more  
information, see “Owner Information settings” on page 39.  
Calling individuals  
The following options are available for calling an individual:  
“Dialing a number” on page 61  
“Calling from the Buddy list” on page 64  
Dialing a number  
Place a call by dialing an extension or telephone number.  
1. Expand the Phone pane.  
2. Select Menu, Input Method, Use keypad.  
3. Dial the contact extension or PSTN number.  
Note: To enter a + sign, press and hold the 0 key on the dialpad.  
4. Specify your own number by doing one of the following:  
— To use your mobile number in Direct Outbound mode, press the  
green call button or select Menu, Call.  
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Advanced functions  
— To use an alternate number in Call-me-First mode, select Menu,  
Call From, select a number from the list or enter a new number,  
and then select Call from the menu.  
The system places the call.  
Figure 11: Phone pane  
Redialing a number  
Redial the last number that you dialed.  
1. Expand to the Phone pane.  
2. Select Menu, Redial, without selecting a record on the Quick Dial  
List.  
The system places the call.  
Calling a number on the Quick Dial list  
The Phone pane provides an abbreviated history of your recent call  
activity, in the Quick Dial List.  
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Advanced functions  
1. Expand the Phone pane.  
2. Select Menu, Input Method, Use Quick Dial List.  
3. Scroll through the Quick Dial List and highlight a record.  
4. Specify your own number by doing one of the following:  
— To use your mobile number in Direct Outbound mode, press the  
green call button or select Menu, Call.  
— To use your mobile number in Call-me-First mode, select Menu,  
Call-me-First, and select Call from the menu.  
— To use an alternate number in Call-me-First mode, select Menu,  
Call From, select a number from the list or enter a new number,  
and then select Call from the menu.  
The system places the call.  
Figure 12: Calling from quick dial list  
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Advanced functions  
Placing an emergency call  
When you dial an emergency number like 911 or 112, the MCC 3100  
switches to the Windows mobile native phone and the call is placed over  
the cellular network.  
No additional configuration is required to access this functionality. The  
MCC 3100 automatically detects the emergency numbers that are valid  
for your current location.  
Dialing an emergency number  
1. Expand the Phone pane.  
Ensure that the cellular connection is active.  
2. Select Menu, Input Method, Use keypad.  
3. Dial the emergency number (for example, 911).  
4. Press the green Call button, or select Menu, Call.  
The native phone appears and the system places the call on the  
cellular network.  
Calling from the Buddy list  
Place a call from your mobile device to the contact location of your buddy,  
which by default is the work number of your buddy.  
Calling a buddy  
1. Expand the Buddy List.  
2. Scroll to and highlight the buddy you want to call.  
3. Select Menu, Call <destination_number>.  
4. Enter a prefix ahead of the number, if required.  
5. Specify your own number by doing one of the following:  
— To use your mobile number in Direct Outbound mode, press the  
green call button or select Menu, Call.  
— To use an alternate number in Call me First mode, select Menu,  
Call From, select a number from the list or enter a new number,  
and then select Call from the menu.  
The system places the call.  
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Advanced functions  
Figure 13: Calling from buddy list  
Calling from the History or Search panes  
You can place calls from the History or Search panes.  
1. Expand the Main screen of the MCC 3100.  
Expand the History or Search panes.  
2. Search and highlight the contact that you would like to call.  
3. Select Menu, Call <number>.  
4. Select Call.  
Moving an incoming call from your desk phone to  
your mobile phone (Device Handoff)  
You can transfer an incoming call from your desk phone to your mobile  
phone by using the Handoff key.  
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Advanced functions  
1. While a call is connected on your desktop phone, select Menu, Take  
Call.  
2. While a call is connected on the MCC 3100, press Handoff on your  
desktop phone.  
3. Answer the call on your Windows Mobile device.  
Note 1: When either the MCC 3100 or desktop phone for an  
MCC 3100 user are in a call to Nortel CallPilot, you cannot use the  
Device Handoff feature. As a security measure, CallPilot does not  
allow the login session to move to another device.  
Note 2: You can use the Call From feature on the MCC 3100 to  
initiate a call from the desk phone, but you cannot use the Device  
Handoff feature for that call.  
Moving an incoming call from your mobile phone to  
your desk phone (Device Handoff)  
You can transfer an incoming call from your mobile phone to your desk  
phone by using the Handoff key.  
1. When a call is incoming on your Windows Mobile device, press  
Handoff.  
2. Answer the call on your desk phone.  
Receiving calls  
After you log on, you can receive voice calls from any pane of the  
MCC 3100 for Windows Mobile. You can receive and accept incoming  
calls even if the device is Personal Identification Number (PIN) locked.  
The manner in which the calls are handled depends on how you have  
configured the following options in your call settings:  
Call Screening Mode (On, Off, or Do Not Disturb [DND])—If you turn  
call screening on, a notification appears whenever you receive a call.  
With the notification turned on, you can accept the call locally, reject  
the call, or redirect the call to one of your alternate numbers. If you  
turn call screening off, your incoming calls are sent to the local  
device, where you can answer them. If you enable DND, your  
incoming calls are treated as if they were unanswered on the device.  
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Advanced functions  
Auto Answer Mode (On or Off)—If you turn on both call screening and  
auto answer, incoming calls on the local device are automatically  
answered by the native phone. If call screening or auto answer if off,  
you must answer your calls manually on the native phone. Auto  
Answer is disabled by default.  
If you are operating in call screening mode On, an incoming call  
notification appears when you receive a new call. Specify whether you  
want to reject the call, accept the call on your mobile device, or redirect  
the call to one of your alternate phone numbers. If you select the first  
option, the call is rejected on the mobile device, but your desktop phone  
continues to ring. If you select the second option, the call is directed to  
your mobile device. If you select the third option, the call is directed to one  
of your alternate phone numbers (for example, home or other1). A brief  
delay occurs as the system executes the option you selected.  
If you direct a call to your mobile device, it is accepted automatically by  
the native dialer provided that the auto answer feature is enabled. If auto-  
answer is disabled, you must answer the call manually. The mobile  
device native dialer appears, which you can use to manage the call in a  
variety of ways.  
WARNING  
Never interrupt the automated call answering process.  
Using the Mid-Call features  
While you are engaged in a voice call, use the following voice call  
telephony features:  
Call Hold and Retrieve—Places the current call on hold, and then  
resumes it.  
Mute—Mutes the current call so you can carry on a conversation  
without being heard.  
Transfer—Transfers the call to another party - either blind or  
supervised.  
Swap—Switch between two parties while you are engaged in a call.  
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Advanced functions  
Speaker Mode—Switches call audio from the earpiece to the system  
speaker.  
3-Party Conference—Holds an impromptu three-party conference.  
Call Hold and Retrieve  
Place a call on hold and retrieve it while you are connected to the  
network.  
Placing a call on hold  
While the call is connected, select Hold.  
Held appears in the dialpad display.  
Retrieving a held call  
Select Unhold.  
Call Mute  
Mute a call to carry on a private conversation.  
Muting a call  
While the call is connection, select Mute On.  
Call mute appears in the dialpad display.  
Resuming a muted call  
Select Mute Off.  
You are reconnected to the muted call.  
Call Transfer  
Transfer calls while you are connected to the network. The following  
transfer types are available:  
Blind—Transfer the call without talking to the other party.  
Supervised—Talk to the other party before transferring the call.  
Transferring a call  
1. While a call is connected, select Feature.  
2. Dial the number to transfer the call.  
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Advanced functions  
3. Select Hold & Call.  
The call is placed on hold. Hold & Call Initiated appears in the dialpad  
display.  
4. Do one of the following:  
— To complete a blind transfer, select Transfer and hang up.  
— To complete a supervised transfer, wait for an answer, consult,  
select Transfer and hang up.  
5. To resume the call, select Cancel.  
Call Swap  
Switch between two different while you are engaged in a call.  
Swapping between two parties  
1. While a call is connected, select Feature.  
2. Dial the number.  
3. Select Hold & Call.  
The call is placed on hold.  
4. When the party answers, press Swap to alternate between the two  
parties.  
Speaker Mode  
Switch between the system speaker and the earpiece speaker.  
While a call is connected, select Spkr On.  
To switch a call from the system speaker to the earpiece speaker, select  
Spkr Off.  
Three-Party Conference  
Hold three-party conferences using the MCC 3100.  
Holding a conference call  
1. While a call is connected, press Feature.  
2. Dial the number that you want to add to the conference call.  
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Advanced functions  
3. Select Hold & Call.  
The call is placed on hold.  
4. When the party answers, request permission to initiate the  
conference call, and then press Conference.  
Note: You can execute a variety of dialpad controls (for example, *5)  
while you are engaged in a three-party conference. However, if any of  
the participants are engaged in a second conference, the dialpad  
controls are no longer available.  
Managing buddies  
Buddies are people that you call frequently. Each buddy has a name and  
at least one contact location (extension or telephone number).  
Add buddies directly to the MCC 3100 for Windows Mobile, or call or view  
their contact details. Import your buddies from the corporate directory to  
the MCC 3100 for Windows Mobile, or track their presence status and  
send instant messages. After adding a buddy, assign them to one or more  
groups to facilitate user management and enable instant conferencing.  
You can also edit and delete your buddies as required.  
Adding a buddy to the MCC 3100 for Windows Mobile local address  
book  
1. Expand the Buddy List.  
2. On the Buddy List pane, select Menu, New Contact.  
3. Complete the fields using the information in Table 14 "Adding a new  
buddy" on page 70 as a guide.  
Table 14: Adding a new buddy  
Field  
Settings  
Part of Groups  
Select this field to access the Select Item(s)  
pane, where you can associate your buddy  
with one or more groups.  
Last Name  
Enter the last name for your buddy.  
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Advanced functions  
Table 14: Adding a new buddy  
Field  
Settings  
First Name  
Enter the first name for your buddy.  
Company Name  
Enter the company name for your buddy.  
Note: Use the following fields to enter phone numbers for the  
buddy. As a minimum, enter the OFFICE Number; it is used by  
default when you place a regular call. All other contact locations  
are optional and selectable only when you place an advanced call.  
Home Number  
Enter the home phone number of your buddy.  
You can select it when you place an advanced  
call to the buddy.  
Work Number  
Enter the office number of your buddy. This  
number is the default contact location for your  
buddy and is a required entry.  
Mobile Number  
Enter the mobile phone number for your  
buddy. Select it when you place an advanced  
call to the buddy.  
Email Address  
Other1  
Enter the email address for your buddy.  
Enter an additional phone number for your  
buddy such as a second office number. Select  
it when you place an advanced call to the  
buddy.  
Other2  
Enter an additional phone number for your  
buddy such as a second home number. Select  
it when you place an advanced call to the  
buddy.  
Note: Provide at least one contact location: Extension, Work number,  
Mobile number, Home number, or Other number.  
4. Select Menu, Done.  
Your new buddy is added to the local address book.  
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Advanced functions  
Figure 14: Adding a new buddy  
Importing a buddy  
Import a buddy to the MCC 3100 for Windows Mobile local address book  
from these sources:  
History pane  
Search Results pane (that can include entries from both the mobile  
device address book and the corporate directory)  
Importing saves you from manually entering buddy contact information.  
Adding a buddy from the History pane  
1. Expand the History pane.  
2. Scroll to and highlight the entry for the person you want to add.  
3. Select Details.  
4. Select Menu, Add to Buddies.  
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Your new buddy is added to the local address book.  
Figure 15: Importing a buddy from the History pane  
Importing a buddy from the Search pane  
Search for people in your mobile device address book, and in the  
corporate directory maintained by your organization. After completing a  
search, select an individual entry and add it to the MCC 3100 for  
Windows Mobile as a buddy.  
Adding a buddy from the Search pane  
1. Expand the Search pane.  
2. Perform a Search (see “Searching for people” on page 79).  
3. Scroll to and highlight the entry for the person you want to add.  
4. Select Details.  
5. Select Menu, Add to Buddies.  
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Advanced functions  
Your new buddy is added to the local address book  
Note 1: After importing a buddy, ensure that the buddy contact  
information is complete. You may need to add a tag or special  
character that was not present in the original record.  
Note 2: The buddy display name contains the title, first name, and  
last name entered in the MCC 3100 for Windows Mobile address  
book.  
Viewing the Presence Status of buddies  
Track the presence status of your buddies. Check the following presence  
status for:  
a single buddy  
all buddies  
notification of when the presence status of a buddy changes.  
Configure the MCC 3100 for Windows Mobile to receive automatic  
presence status updates. By doing this, you can stay up-to-date with the  
latest status information for all of your buddies. To switch from manual  
(default) to automatic mode, select Auto Presence Enabled on the Buddy  
pane.  
Viewing the presence status of a single buddy  
1. Expand the Buddy list.  
2. Scroll and highlight a buddy, and then choose one of the following:  
Menu, Query Presence to check buddy status  
Menu, Set Presence Alert to be alerted of a status change.  
Menu, Clear Presence Alert to cancel status change alerts.  
The Buddy list updates with the current presence status for the  
selected buddy.  
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Advanced functions  
Figure 16: Viewing presence status of buddies  
Viewing the presence status of a group of buddies  
1. Expand the Buddy list.  
2. Scroll and highlight a group.  
3. Select Menu, Query Presence.  
The Buddy list updates with the current presence status for the  
selected buddy.  
Presence Status indicators  
Buddy presence status indicators follow the same scheme as your  
presence status indicators. For more information, see “Presence Status  
indicators” on page 75.  
Viewing detailed information for a buddy  
1. Expand the Buddy List.  
2. Scroll to and highlight the entry you want to examine.  
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Advanced functions  
3. Select Details.  
4. On the Buddy Detail pane, review the following information:  
— Presence status  
— Part of groups  
— Full Name  
— Company Name  
— Available Channels (Home, Work, Mobile, Email)  
— Other1 and Other2  
Note: Optionally, you can begin a communication session by  
instant message.  
Adding a buddy to a group  
Add all of your buddies to the groups you define on the MCC 3100 for  
Windows Mobile. This facilitates user management, and you can place  
instant conferences. For details on how to create and use groups, see  
“Working with Groups” on page 83.  
If you fail to add a buddy to a group, the system places it in the Unfiled  
group by default.  
Adding a buddy to one or more groups  
1. Expand the Buddy List pane.  
2. Scroll to and highlight the buddy you want to add.  
3. Select Menu, Edit Contact.  
4. Select the Part of Groups box.  
The Select Items pane appears.  
5. Select the groups to which you want to add the buddy.  
6. Select Done.  
The buddy is added to the groups you select.  
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Editing a buddy  
Update the following information:  
— Buddy extension  
— Buddy name  
— Buddy contact information  
Editing a buddy  
1. Expand the Buddy List pane.  
2. Scroll to and highlight the buddy you want to edit.  
3. Select Menu, Edit Contact.  
4. Edit the contact information as required.  
5. Select Menu, Done.  
The updated contact information is added to the local address book.  
Deleting a buddy from the local address book  
1. Expand the Buddy List pane.  
2. Scroll to and highlight the buddy you want to delete.  
3. Select Menu, Remove Contact.  
The buddy is deleted from the local address book.  
Configuring your Presence Status  
See when your buddies are online and available, and inform them of your  
status on the network by configuring your Presence status.  
Your presence status is automatically updated when you connect to or  
disconnect from the network. Manually configure your presence status by  
selecting an entry from a list. For example, if you are busy and don’t want  
to take calls, inform your buddies by changing your status to Offline.  
Many different presence statuses are available. Color-coded indicators  
inform your buddies of your availability:  
Green—Available to respond  
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Yellow—Available but unable to respond  
Red—Not available and cannot respond.  
Presence status indicators are as follows:  
Connected - Away  
Connected - Out to lunch  
Connected - Be right back  
Unavailable - Busy  
Unavailable - On vacation  
Unavailable - Offline  
The following figure displays the presence status and availability  
indicators available on your Windows Mobile device.  
Figure 17: Presence status indicators  
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Changing your presence status  
1. Expand the My Status pane.  
2. From the Online Status pane, select a presence status.  
3. Select Menu, Set Status.  
Your presence status is updated on the system. Your online buddies  
can immediately see your new status.  
Figure 18: Changing your presence status  
Searching for people  
Search for people in the following locations:  
In the device address book and the MCC 3100 for Windows Mobile  
In the corporate directory maintained by your organization  
After completing a search, select an individual entry in order to view their  
contact details, initiate a call, or add contact details to the MCC 3100 for  
Windows Mobile local address book.  
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Advanced functions  
Performing a local search  
Find contacts that you add to the device address book and buddies that  
you download to the MCC 3100 for Windows Mobile by performing a local  
search.  
Searching the local directories  
1. Expand the Search pane.  
2. Enter as much of the name as you know. You can enter one name  
(first or last) or both names. For example:  
— Enter <mar> to search for Mary Smith or Jim Martins.  
— Enter <jo>_<sa> to search for John Sanders or Sam Johnson.  
Note: Include a space between the two strings of letters.  
As soon as you start typing, the search results list displays. Every letter  
that you type causes the list to be updated with entries from the local  
directory.  
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Figure 19: Search pane  
Performing a corporate directory search  
Find contacts in your enterprise phone book by performing a corporate  
directory search.  
Searching both the corporate and local directories  
1. Expand the Search pane.  
2. Enter as much of the name as you know. You can enter one name  
(first or last) or both names. For example:  
— Enter <mar> to search for Mary Smith or Jim Martins.  
— Enter <jo>_<sa> to search for John Sanders or Sam Johnson.  
Note: Include a space between the two strings of letters.  
3. Select Search Corporate from the left menu.  
The search results list appears.  
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4. To resume the search, select Menu, New Search.  
The search results list is cleared. The next search you initiate is local.  
Note: Optionally, you can begin a communications session by  
selecting an entry and then selecting Menu, Call, or Menu, Send IM.  
Viewing search details  
Viewing detailed information for a person on the search results list  
1. Expand the Search pane.  
2. Perform a search.  
3. Highlight the entry you want to examine.  
4. Select the Details button.  
5. On the Search Detail pane, review the following information:  
— Presence status (if available)  
— Full Name  
— Company Name  
— Home Number  
— Work Number  
— Mobile Number  
— Email Address  
— Other1  
— Other2  
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Managing network connections  
The MCC 3100 for Windows Mobile supports cellular network  
connections for voice and data transmission. For feature support details,  
see Table 15 "Network connectivity features" on page 83.  
Table 15: Network connectivity features  
Feature support  
Possible  
Device  
type  
Operating  
system  
network  
Voice  
call  
Network  
roaming  
connection  
handoff  
Cell only Windows  
Mobile 5.0 or  
later  
Voice over  
cell  
No  
No  
Data over  
cell  
Working with Groups  
By using groups, you can associate buddies who have similarities. For  
example, create one group for the sales department, another for finance,  
and yet another for your personal friends. When you want to locate  
someone, simply look in the appropriate group folder. Once you have  
found that person, place the call. Alternatively, call the entire group.  
Before you begin to use the MCC 3100, create your personalized groups  
and add buddies to them. You can add a buddy to more than one group.  
Two system-generated groups are available:  
Unfiled—containing buddies that you have not yet added to one of  
your personalized groups.  
All—containing a copy of all buddies in the local address book.  
After you have assigned all of your buddies to personalized groups, the  
Unfiled group is removed from the Buddy list.  
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Adding a new group  
Adding a new group  
1. Expand the Buddy List.  
Figure 20: Adding a new group  
2. Select Menu, New Group.  
3. Enter the name of the new group.  
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Figure 21: Adding the name of the new group  
4. Select Menu, Done.  
Your new group is added to the local address book.  
Note: You must create a group before placing a call. For more  
information, see “Adding a buddy to a group” on page 76  
Changing a group name  
Changing the name of a group  
1. Expand the Buddy List.  
2. Highlight the group you want to edit.  
3. Select Menu, Edit Group.  
4. Change the group name.  
5. Select Menu, Done.  
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The updated group name is added to the local address book.  
Deleting a group  
Deleting a group  
1. Expand the Buddy List.  
2. Highlight group you want to delete.  
3. Select Menu, Remove Group.  
The group is deleted from the local address book. Buddies contained  
within it are reassigned to the All group and, if applicable, the Unfiled  
group.  
Placing an Instant Conference call  
When you initiate an instant conference, the system first calls your  
contact location (for example, mobile device or home) and prompts you to  
record a greeting message. The system then calls the users in the group  
and provides them with the option to join the call, decline the call, or join  
the call at a later time.  
Before you initiate a regular instant conference, configure Work Numbers  
for all users in the group. See “Placing Calls” on page 59.  
Initiating an instant conference  
1. Expand the Buddy List.  
2. Scroll to and highlight the group you want to call.  
3. Select Menu, Query Presence to see the presence status of the  
group members.  
4. Select Menu, Instant Conference Include/Exclude and select the  
callers.  
5. Highlight the group folder and select Menu, Instant Conference.  
The system places the call.  
6. Accept the incoming call and then follow the prompt, then do the  
following:  
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Record the conference greeting and then press # on your phone  
dialpad.  
Press 1 to review the greeting, press 2 to re-record the greeting, or  
press any other key to accept the greeting and start the conference.  
The system next calls the members of the group you select at their  
default contact numbers. On a regular telephone, users accept the  
instant conference by pressing the # key or reject it by hanging up.  
On the MCC 3100 for Windows Mobile, users select one of the  
following menu options:  
Accept here to join in the instant conference immediately on the  
mobile device.  
Accept <number> to join in the instant conference immediately  
on another device.  
Join Later to be prompted to join the instant conference at a later  
time. To configure your reminder notification interval, see “Initial  
configuration” on page 29.  
Decline to reject the instant conference.  
A tone is heard each time someone joins the instant conference.  
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Advanced functions  
Figure 22: Instant conferencing pane  
Managing Instant Conferences  
The following procedures describe how to manage ongoing instant  
conferences.  
Joining an instant conference call that is in progress  
Join an instant conference that is in progress by selecting Join Later  
when you are initially invited to participate. This feature is available only to  
the instant conference participants, not to the instant conference initiator.  
1. Expand the Instant Conference pane.  
2. Select the entry for the instant conference that you want to join.  
3. Select Menu, Join Now.  
4. Press # when prompted.  
If the instant conference is still in progress, you join it. If the instant  
conference has ended, you receive an error message.  
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Responding to an instant conference reminder  
If you select Join Later when the instant conference starts, you receive  
periodic reminders to participate in the call. Select Yes to join the instant  
conference or No to be reminded again at a later time. To configure the  
reminder notification interval, see “Buddy Settings” on page 42.  
Managing a instant conference with the dialpad  
The instant conference initiator can execute a variety of functions using  
the telephone dialpad. A limited set of these functions is also available to  
the instant conference participants.  
Note: Mid-call features such as Call Hold, Call Transfer, and Call  
Swap, are not available during instant conferences. The call handoff  
feature is available during instant conferences, but only to the  
conference participants, not the conference originator.  
Table 16 "Instant conference dialpad controls" on page 89 contains  
the list of instant conference dialpad controls.  
Table 16: Instant conference dialpad controls  
Dialpad  
control  
Function  
Comments  
**  
Starts the help  
system.  
The help system plays a recorded list  
of command descriptions. For  
example, “Press 6 to mute or unmute  
yourself.” The functions you can  
perform depend on your status as  
either an instant conference initiator  
or participant.  
*1  
Terminates an  
instant  
The instant conference initiator can  
terminate the call at any time by  
conference.  
pressing *1, and then confirming the  
selection by pressing 1 a second time.  
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Table 16: Instant conference dialpad controls  
Dialpad  
control  
Function  
Comments  
*3  
Enables user  
numbers to be  
The instant conference initiator can  
add another person to an ongoing call  
dialed mid-call. by doing the following:  
Press star (*) 3.  
Dial the extension of the party,  
PSTN or mobile number.  
Press pound (#). The system calls  
the other party.  
The other party is prompted to  
press pound (#) to join the  
conversation.  
Note: You can only add  
individuals, not other  
conferences, to an ongoing  
instant conference.  
*5  
Lecture Mode - The instant conference initiator can  
mutes and  
unmutes the  
voices of all  
participants  
except instant  
conference  
initiators.  
mute the voices of all participants.  
*6  
*7  
Mutes and  
unmutes your  
own voice.  
All instant conference participants can  
use this feature to mute or unmute  
their own voices.  
Locks and  
unlocks a  
conference.  
The instant conference initiator can  
choose to lock access to the call.  
Once locked, no additional  
participants are allowed to join, but  
active participants are free to leave.  
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Table 16: Instant conference dialpad controls  
Dialpad  
control  
Function  
Comments  
*8  
A roll call  
sounds listing  
all of the  
participants in  
an instant  
All instant conference participants can  
use this feature to find out who is in  
the call. When a roll call is in progress  
you cannot hear the other participants  
talking.  
conference.  
*9  
Stops the help  
system.  
The help system stops playing the  
recorded list of command  
descriptions.  
Managing the instant conference history  
The MCC 3100 for Windows Mobile retains a record of your recent instant  
conferences.  
Viewing detailed log information  
View detailed information for each entry on the instant conference pane.  
1. Expand the instant conference pane.  
2. Scroll through the list and highlight a record.  
3. Select Details.  
The instant conference Detail pane appears with the following  
information:  
— Log record type and success or failure indicator  
— Time and date of the call  
— Participant list (name and number)  
Resuming an instant conference  
Resume an instant conference that has been terminated.  
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Advanced functions  
1. Expand the instant conference pane.  
2. Scroll through the list and highlight a record.  
3. Select Menu, instant conference.  
The system sets up the call in Call-me-First mode  
4. Accept the incoming call and then follow the prompts. As the instant  
conference initiator, you are required to do the following:  
— Record the conference greeting and press # on your phone  
dialpad.  
— Press 1 to review the greeting, press 2 to re-record the greeting,  
or press any other key to accept the greeting and start the  
conference.  
The system next calls the members of the group you select at their  
default contact numbers. On a regular telephone, users accept the  
instant conference by pressing the # key or reject it by hanging up.  
On the MCC 3100 for Windows Mobile, users select one of the  
following menu options:  
Accept here to join in the instant conference immediately on the  
mobile device.  
Accept <number> to join in the instant conference immediately  
on another device.  
Join Later to be prompted to join the instant conference at a later  
time. To configure your reminder notification interval, see “Initial  
configuration” on page 29.  
Decline to reject the instant conference.  
A tone is heard each time someone joins the instant conference.  
Deleting a instant conference entry  
1. Expand the instant conference pane.  
2. Scroll through the list and highlight a record.  
3. Select Menu, Delete.  
4. At the prompt, select Yes or Cancel.  
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Managing instant messages  
With instant messages, you can:  
send messages to your buddies and others who have valid SIP  
addresses  
receive instant messages  
track instant message sessions  
Figure 23: Instant messaging pane  
Sending an Instant Message  
The MCC 3100 for Windows Mobile supports sending instant messages  
to buddies that you import from the corporate directory and to SIP  
addresses for other MCC 3100 users.  
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Advanced functions  
Sending an instant message to a buddy  
1. Expand the IM Session, Buddy list, History or Search panes.  
2. Highlight a name or log entry.  
3. Select Menu, Send IM.  
Note: This menu item is not available if your buddy does not have an  
internet address or does not want to receive instant messages at the  
present time.  
The IM Sessions pane appears; presence information appears if it is  
available.  
4. On the IM Sessions pane, do one of the following:  
— Type your message in the Send IM Messages field. Limit the  
message to a maximum of 160 characters.  
— Select Menu, Canned Messages, <custom message>.  
5. Select Menu, Send.  
A copy of the message is stored on the IM Sessions pane.  
Sending an instant message to a SIP address  
Start an instant messaging session with another MCC 3100 user with a  
SIP address.  
1. Expand the IM Sessions pane.  
2. Select Menu, New IM Session.  
3. In the New IM Session box enter a valid SIP address using the  
format:  
<USERNAME>@<domain>.  
4. Select Done.  
5. In the Send IM Message box, do one of the following:  
— Type your message in the Send IM Message field. Limit the  
message to a maximum of 160 characters.  
— Select Menu, Canned Messages, <custom message>.  
6. Select Menu, Send.  
A copy of the message is stored on the IM Sessions pane.  
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Receiving an Instant Message  
When you log on, receive instant messages regardless of what you are  
currently doing on MCC 3100. When you receive an instant message, you  
The audible tone is controlled by the device. To select a new tone,  
disable the tone, or use vibrate mode in place of the tone, refer to  
your device documentation.  
The visual alert is controlled by the MCC 3100 New IM Alert  
parameter. For more information on Instant Messaging, see  
“Managing instant messages” on page 93.  
Table 17 "Instant message alerts" on page 95 illustrates the type of  
alert you receive, depending on the current state of the MCC 3100.  
Table 17: Instant message alerts  
Current  
Pane  
Audible  
tone  
Configuration  
Visual Alert  
New IM Alert  
disabled  
IM  
Sessions  
Yes, if you  
enable tone  
notification  
on the  
If someone sends you  
a message while you  
are typing them a  
message, their  
device.  
message is added to  
the IM Sessions pane.  
If anyone else sends  
you a message,  
Received New  
appears on the pane.  
Any other  
pane  
Yes, if you  
enable tone  
notification  
on the  
If someone sends you  
a message while you  
are on a non-IM pane,  
you do not receive a  
visual alert. You must  
go to the IM Sessions  
pane to view the  
device.  
message.  
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Table 17: Instant message alerts  
Current  
Pane  
Audible  
tone  
Configuration  
Visual Alert  
New IM Alert  
enabled  
IM  
Sessions  
Yes, if you  
enable tone  
notification  
on the  
If someone sends you  
a message while you  
are typing them a  
message, their  
device.  
message is added to  
the IM Sessions pane.  
If anyone else sends  
you a message,  
Received New  
appears on the pane.  
Any other  
pane  
Yes, if you  
enable tone  
notification  
on the  
If someone sends you  
a message while you  
are on a non-IM pane,  
the IM Alert appears  
and you can select one  
of the following options:  
device.  
View—Causes the  
IM Sessions pane  
to appear, where  
you can compose a  
reply.  
Ignore—Causes  
the IM Alert to be  
dismissed. Review  
it later in the IM  
Sessions pane.  
Tracking IM Sessions  
The IM Sessions pane lists the last fifty messages that you exchange with  
as many as three of your buddies. Older records are deleted  
automatically.  
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Advanced functions  
Managing IM Sessions  
1. Expand the IM Sessions pane.  
2. Select a buddy tab and do one of the following:  
— Select a date folder to review the messages that you have  
exchanged.  
— Select Menu, Send IM, type a message or select a canned  
message and then select Menu, Send to send an instant  
message.  
Figure 24: Tracking IM sessions  
History (Call Logs)  
The MCC 3100 for Windows Mobile retains a record of your recent  
communications sessions. The following events are logged:  
Number of missed calls  
Incoming and outgoing calls  
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Advanced functions  
Incoming and outgoing instant messages  
System event notifications  
The History pane can contain up to 50 log entries. Older entries are  
automatically deleted.  
By default, the entries are organized by time and date, but you can resort  
them by name or type. You can also filter the list so that only entries of a  
particular type are displayed. Select an individual entry to view contact  
details, add contact details to your local address book, or initiate a call.  
Note: The MCC 3100 can display up to 80 characters in the history  
pane.  
Viewing the entire History list  
Expand the History pane on the Main pane.  
For voice call icon explanations, see Figure 25 "Voice call icons" on  
page 98.  
Figure 25: Voice call icons  
For Instant Message icon explanations, see Figure 26 "Instant message  
icons" on page 98.  
Figure 26: Instant message icons  
For Instant Conference icon explanations, see Figure 27 "Instant  
Conference icons" on page 99.  
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Figure 27: Instant Conference icons  
For system notification icon explanations, see Figure 28 "System  
notification icons" on page 99.  
Figure 28: System notification icons  
Sorting and filtering History entries  
Sort entries in the History pane by name, record type (for example,  
system notification, call), or time received. Filter the list to display only  
missed calls, incoming calls, or outgoing calls.  
1. Expand the History pane.  
2. Select a sort preference on the menu:  
Menu, Sort By, Time (default)  
Menu, Sort By, Name  
Menu, Sort By, Type  
The entries are displayed according to the sort preference you  
specify.  
3. Select a filter preference on the menu:  
Menu, Filter By, All (default)  
Menu, Filter By, Incoming Calls  
Menu, Filter By, Missed Calls  
— Menu, Filter By, Instant Messages  
Menu, Filter By, New Missed Calls  
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Advanced functions  
Menu, Filter By, Outgoing Calls  
The entries are displayed according to the filter preference you  
specify.  
Viewing detailed log information  
1. Expand the History pane.  
2. Highlight the entry you want to examine.  
3. Select Details.  
4. On the History Detail pane, review the following information:  
— Status of person associated with the log entry  
— Log record type and success/failure indicator  
— Time and date, and elapsed time  
— Phone number or Instant Message text  
Marking history entries as read  
Change the status of your New Incoming Call entries to Incoming Call by  
marking them read.  
Marking a single New Incoming Call entry as read  
1. Expand the History pane.  
2. Scroll through the list and highlight a New Incoming Call record.  
3. Select Details.  
4. Select Menu, Mark As Read.  
The status of the entry changes to Incoming Call.  
Marking all New Incoming Call entries as read  
1. Expand the History pane.  
2. Select Menu, Mark All Read.  
The status of all New Incoming Call entries change to Incoming Call.  
Deleting entries  
Delete an individual entry or all entries on the History pane.  
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Advanced functions  
Deleting an individual entry  
1. Expand the History pane.  
2. Scroll through the list and highlight a record.  
3. Select Menu, Delete.  
Deleting all entries  
1. Expand the History pane.  
2. Select Menu, Delete All.  
3. Select Yes or Cancel in response to the prompt.  
Managing Voice Mail  
In addition to enabling you to check whether you have new messages,  
you can call the voice mail system in order to access your mailbox.  
Tracking the status of your messages  
Check whether you have new messages on the Main pane and the Voice  
Mail pane.  
Calling the voice mail system  
Calling voice mail  
1. Expand the Voice Mail pane.  
2. Select Call VoiceMail.  
MCC 3100 for Windows Mobile calls the voice mail system.  
3. Enter your voice mail mailbox number and password when prompted.  
4. After you gain access to your mailbox, you can listen to, save, and  
delete your messages.  
Note: Use the mobile device phone application to respond to system  
prompts.  
Accessing History from voice mail  
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Advanced functions  
1. Expand the Voice Mail pane.  
2. Select See Call History.  
Figure 29: Voice mail pane  
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This section contains the following topics:  
“Data connection between MCC 3100 for Windows Mobile and  
MCG 3100” on page 103  
Data connection between MCC 3100 for  
Windows Mobile and MCG 3100  
To verify that the data connection between MCC 3100 for Windows  
Mobile and MCG 3100 is established:  
1. Ping the MCG 3100 from the PC to verify data connectivity of the PC  
to the MCG 3100.  
2. Connect the mobile device to the computer with a USB cable.  
3. Start Microsoft ActiveSync on the computer. See Figure 30  
"ActiveSync" on page 104.  
4. On the mobile device, select Start, Internet Explorer.  
5. Browse to http://<IP address or host name of MCG 3100>:8282/  
adminserver. See Figure 31 "MCG 3100 splash screen" on  
page 104.  
This demonstrates using non-Nortel software that the mobile device  
has established an IP connection to the PC and that it can make an  
IP connection to the MCG 3100.  
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Troubleshooting  
Figure 30: ActiveSync  
Figure 31: MCG 3100 splash screen  
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Acronyms  
Acronyms  
Table 18 lists the acronyms used in this guide.  
Table 18: Acronyms  
Acronym  
Full Name  
CDMA 1xRTT  
Code Division Multiple Access Single Carrier (1x)  
Radio Transmission Technology  
DND  
Do Not Disturb  
EDGE  
EVDO  
IM  
Enhanced Data rates for Global Evolution  
Evolution Data Only  
Instant Message  
MCC 3100  
MCG 3100  
MWI  
Mobile Communication Client 3100  
Mobile Communication Gateway 3100  
Message Waiting Indicator  
Personal Digital Assistant  
Personal Identification Number  
Public System Telephone Network  
Subscriber Identity Module  
Uniform Resource Locator  
Universal Serial Bus  
PDA  
PIN  
PSTN  
SIM  
URL  
USB  
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide  
105  
   
Acronyms  
106  
NN42030-107 MC 3100 3.0 Standard 02.02  
November 2008  
Nortel Mobile Communication 3100  
Nortel Mobile Communication Client 3100 for  
Windows Mobile User Guide  
Copyright © 2008 Nortel Networks.  
All Rights Reserved.  
LEGAL NOTICE  
While the information in this document is believed to be accurate and  
reliable, except as otherwise expressly agreed to in writing NORTEL  
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR  
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The  
information and/or products described in this document are subject to  
change without notice.  
All other trademarks are the property of their respective owners.  
Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel  
(Design mark), SL-1, Meridian 1, and Succession are trademarks of  
Nortel Networks.  
Product: Nortel Mobile Communication 3100 Release 3.0  
Publication Number: NN42030-107  
Document Release: Standard 02.02  
Date: November 2008  
Produced in Canada  
www.nortel.com/documentfeedback  

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