enhanced mobile solutions provider
SenwesMobile
Information at your finger tips when you
need it where you need it. Make rational
decisions based on the very latest figures!
User Manual
Available on both networks.
Dokument ook beskikbaar in Afrikaans.
What is my next step?
Enter your number-
*120*736937#
and press the call button as if you want to dial the
number.
You will immediately receive an indication that the
system is busy handling your request with “Requesting”.
After a few seconds the following, or similar, screen will
appear on your phone1-
Save this number as a speed dial in
your phone. Consult your phone’s
manual if you are uncertain about the
procedure.
È
Tip
1 - Based on the Nokia 6610 interface.
[Scroll]
------ Service reply------
02-04 16:07
last wm
FEB3: 1200 –107
MAR3: 1275 -45
------ Service reply------
MAY3: 1296 -45
JUL3: 1334 -45
SEP3: 0 0
------ Service reply------
* main menu,
8. Set Trigger
9. View Triggers
0. exit
DEC3: 0 0
Answer
Back
Answer
Back
Answer
Back
The screen will contain the following-
The date and time as well as the commodity. To the left of
the commodity last or bid will be displayed.
bid
-
is the current updated bidding price in rand per ton.
CAUTION
last - after closure the last bidding price.
The contract month, for example FEB3, and the contract
price. The value following the contract price indicates a rise
or fall in the price.
Ensure that the code is entered
correctly. If not the system will not
respond or an error message will
appear.
Use the scrolling button to view the rest of the menu.
Remember the cell phone has no scroll
indicator. It is good practice to always [Scroll]
to make sure you have read all info.
È
Tip
How do I navigate between menus?
If this is your first exposure to a full interactive cell phone system, the following
should be borne in mind-
NOTE
Most of the time the system will be waiting for your reaction, in other words your
next choice of the available options will be required. The only way, by which the
system can alert you to the fact that it requires your input, is to appear as a
message on your screen. The operation is similar to that of a bank auto teller.
Therefore all instructions by the system to the user will appear on the users cell
phone screen. Do not hesitate to experiment! You won’t cause any harm!
SenwesMobile – Users’ Manual v1.4
Page 3 of 15
At the bottom of each menu [Answer] and [Back] or just [Back] will be displayed. If [Answer]
and [Back] is displayed you have the option to respond to the menu.
------ Service reply------
* main menu,
8. Set Trigger
9. View Triggers
0. exit
Answer
Back
The last menu of the commodity range as well as the
exchange rate has 3 options -
·
·
·
8. Set Trigger
9. View Triggers.
0. exit
Any option can be selected by pressing [Answer] the option
number for example [8] and [Send].
123
182
Message:
8
Send
Back
A new set of menus will be displayed as reaction to sending [8]. In this
case the trigger menus.
[Scroll]
------ Service reply------
Please select the
contract:
------ Service reply------
3. MAY3
------ Service reply------
0. Exit
1. FEB3
4. JUL3
5. SEP3
2. MAR3
6. DEC3
Answer
Back
Answer
Back
Answer
Back
È
Remember to [scroll]. This will reveal parts of the menu which initially
are hidden.
Tip
SenwesMobile – Users’ Manual v1.4
Page 4 of 15
How do I navigate quickly
between menus?
Scroll
------ Service reply------
02-04 16:07
last wm
FEB3: 1200 –107
MAR3: 1275 -45
If you know the menu number
to which you want to move,
you can press [Answer], the
menu number, and [Send]
from any menu.
------ Service reply------
MAY3: 1296 -45
JUL3: 1334 -45
SEP3: 0 0
------ Service reply------
* main menu,
8. Set Trigger
9. View Triggers
0. exit
DEC3: 0 0
Answer
Back
Answer
Back
Answer
Back
123
182
Message:
[Answer] [6] and [Send] will
take you directly to the
exchange rate menu.
6
Send
Back
Exchange rate
[Scroll]
------ Service reply------
*SENWES*
02-27 09:53
exc
------ Service reply------
Pound: 12.8082
Euro: 8.7628
*main menu,
8. Set Trigger
------ Service reply------
9. View Triggers
0. exit
Dollar: 8.1175
Answer
Back
Answer
Back
Answer
Back
Quick navigation can be accomplished by pressing
[Answer] the option number and [Send].
È
Tip
SenwesMobile – Users’ Manual v1.4
Page 5 of 15
Navigation from the main menu
123
182
Message:
[Answer] [*] and [Send] will
take you to the main menu.
*
Send
Back
Main Menu
[Scroll]
------ Service reply------
------ Service reply------
5. SOY
6. EX
7. CBOT CORN
8. CBOT WH
1. WM
2. YM
3. WH
4. SU
------ Service reply------
9. CBOT SOY
10. KS WH
11. GrainStock
------ Service reply------
13. Settings
14. Help
12. InUitPar
0. Exit
Answer
Back
Answer
Back
Answer
Back
Answer
Back
Memorise the Main Menu option numbers.
This will come in handy for quick navigation.
È
Tip
What are Triggers and how do I
use them?
Triggers are a unique feature of the application.
You can set triggers to instruct the system to inform you the moment a certain commodity or an
exchange rate reaches a certain level. You need never again be concerned that a contract price will
reach a level in which you are interested without you knowing.
The system also provides for maximum and minimum triggers. If you set a trigger higher than the
present price it is registered as a maximum. A trigger set below the present price will be registered as
a minimum. Any number of triggers can be set. For that reason provision is made to view your triggers
by selecting “View Triggers”.
SenwesMobile – Users’ Manual v1.4
Page 6 of 15
Triggers can be set from any of the commodity or exchange rate menus. To
set a trigger simply press [Answer] [08] and [Send]. The menu from where
the set trigger option was called will determine the Set Trigger menu. The
example shows that the Set Trigger option was selected from white maize
menu.
Scroll
------ Service reply------
Please select the
contract:
1. FEB3
2. MAR3
------ Service reply------
3. MAY3
4. JUL3
5. SEP3
6. DEC3
------ Service reply------
0. Exit
Press
[Answer]
Answer
Back
Answer
Back
Answer
Back
123
Message:
182
Enter a contract or exchange
rate option and press [Send].
CAUTION
Commodity price trigger must be
entered in Rand. Exchange rate
triggers must be entered as cents
1
(836=8.36).
Send
Back
Scroll
------ Service reply------
Please enter a
Trigger price. Ifthe
commodity price
crosses this
------ Service reply------
trigger price level,
you will be informed
by SMS.
The system will prompt you
with the next set of menus
asking you to enter the trigger
value. Press [Answer] to
Answer
Back
navigate to the next menu.
Answer
Back
123
182
Message:
Enter the trigger value and
press [Send].
1299
Send
Back
[Scroll]
------ Service reply------
Trigger has been
set.
category: wm
contract: FEB3
In this example a white maize
(wm) trigger has been set to
the value of 1299. Triggers for
any other commodity and
------ Service reply------
amount: 1299.0
exchange rate values can be
Answer
Back
set in the same manner.
Answer
Back
All other commodity and exchange
rate values can be set in the same
NOTE
manner as the example.
SenwesMobile – Users’ Manual v1.4
Page 7 of 15
How can I view a summary of
my triggers?
The system allows for the creation of more than one trigger. To view a summary of
triggers select the “View Triggers” option from any commodity or exchange rate menu
[Answer] [09] and [Send].
Trigger
summary
------ Service reply------
MAR3 max 1000.0
MAR3 min 950.0
A list of the 12 latest triggers will be
displayed. The triggers shown
depend on the original menu where
the option was selected.
Answer
Back
If the “View Triggers” menu were
selected from the exchange rate
menu, a summary of exchange rate
NOTE
triggers would have been displayed.
To quickly navigate to the menu of choice
do the following- [Answer]
[1,2,3,4,5,6,7,8,9 to 13] and [Send].
The option to exit the sys tem is not
always displayed but can be used at any
time to quit the system.-[Answer] [0] and
È
Tip
[Send].
View triggers through the
Internet
Triggers can be manipulated via the Internet.
SenwesMobile to be able to gain access to trigger information via the Internet.
SenwesMobile – Users’ Manual v1.4
Page 8 of 15
How do I leave the system
(quit)?
The following screen will be
displayed if you have logged
out of the system in the
To exit the system press
[Answer] [0] and [Send].
correct fashion.
[Scroll]
123
182
123
Message:
182
Brought to you by
Senwes. Powered
by Flash Media
Group. For
123
182
information call
+27 12 430 7597
0
Back
Send
Back
Back
Ensure that you always exit the system after a
session. [Answer] [0] and [Send]. A session not
closed will be treated as an active session.
È
Tip
Can I customise the system to
my own needs?
When you use the system for the first time you will get the default menu will
appear on the screen. This can be exc (exchange rate) or any of the
commodity menus such as wm (white maize).
To customise your startup menu, follow the next steps -
Customisation is done by setting the start menu. From
any menu press [Answer] [12] and [Send]. The
customisation menu will be displayed.
[Scroll]
------ Service reply------
Choose which
category to always
display as first
menu:
------ Service reply------
------ Service reply------
5. SOY
6. EX
7. CBT CORN
8. CBTWH
1. WM
2. YM
3. WH
4. SU
------ Service reply------
9. CBT SOY
10. KS WH
11. InUitPar
0. Exit
Answer
Back
Answer
Back
Answer
Back
Answer
Back
Any one of the options 1 to 11 can be saved as startup menu.
SenwesMobile – Users’ Manual v1.4
Page 9 of 15
123
182
Message:
Enter [1] and press [Send].
1
Send
Back
------ Service reply------
Your first menu
will be: wm
*. Main menu
0. Exit
A response with the selected
menu will be displayed.
This example shows that white
maize has been selected and
installed as startup menu.
Answer
Back
The selection can be changed
whenever you wish to do so,
not only when you first use the
system.
È
Tip
Save the number (SENWES)
*120*736937#
as a speed dial in your phone.
È
Tip
How will the system respond to a
trigger alert?
CAUTION
The following can cause SMS
reception failures either delaying or
inhibiting the reception of SMS’s-
You will receive a SMS as trigger alert with information
regarding the trigger level and current price.
·
Cell phone not configured
to receive SMS’s.
·
·
SIM card memory full.
Weak signal.
Exchange rate trigger.
[Scroll]
----- + 27832578744 ----
Fri Jan 31 16:13:27
SAST 2003
The example displays a sample of an exchange
rate trigger. The following are displayed-
----- + 27832578744 ----
has exceeded
Senwes Trigger:
exc Dollar price
trigger of 8.543
set on 16:08:11
Price: 8.545
·
·
·
·
·
·
current date
exchange rate or commodity
minimum or maximum
trigger level
date trigger was set
current price (Rand)
Answer
Back
Answer
Back
SenwesMobile – Users’ Manual v1.4
Page 10 of 15
The trigger screen also displays information on what
caused the trigger, maximum or minimum-
NOTE
·
·
“exceeded" - maximum
“fallen below” - minimum
A few SMS trigger samples.
[Scroll]
----- + 27832578744 ----
Fri Jan 31 17:41:21
SAST 2003
Senwes Trigger:
exc Dollar price
----- + 27832578744 ----
has fallen below
trigger of 8.52 set
on 15:58:06
Exchange rate trigger - minimum
Price: 8.5124
Answer
Back
Answer
Back
Commodity trigger - Maximum.
[Scroll]
----- + 27832578744 ----
Thu Feb 06 10:42:33
SAST 2003
Senwes Trigger:
wm FEB3 price has
----- + 27832578744 ----
exceeded trigger
of 1279.0 set on
2003-02-05 13:11:49
Price: 1280
Answer
Back
Answer
Back
Commodity trigger - Minimum.
[Scroll]
----- + 27832578744 ----
Thu Feb 06 10:50:09
SAST 2003
Senwes Trigger:
wm FEB3 price has
----- + 27832578744 ----
fallen below
trigger of 1290 set
on 2003-02-06
10:49:35.
----- + 27832578744 ----
Price: 1289.0
Answer
Back
Answer
Back
Answer
Back
SenwesMobile – Users’ Manual v1.4
Page 11 of 15
GrainStock
What is GrainStock? The Grain producer has now got instant access to his Silo or Grain
stock information.
Contact SENWES if you are interested in the functionality.
To access Silo information from any screen do the following - [Answer] [11] and [Send].
It is important to notice that you are not by
default enabled for the service.
NOTE
SENWES must be informed if you are
interested in monitoring GrainStock levels.
GrainStock
[Scroll]
------ Service reply------
2005-04-18
400133
1. G193 YM1 D 55.045
2. G193 WM1 d 35.000
The sample screen displays the following
information-
------ Service reply------
3. G233 WM1 D 9.255
4. G222 WM3 D 53.425
·
·
·
·
2005-04-18 – Date last updated
400133 – Client number
G193 – Silo (Bothaville silo 3)
YM1 D – Grain type
Answer
Back
Answer
Back
·
55.045 - Tonnage
Remember always to [scroll] to reveal all content. In certain instances a
05.More will appear at the bottom of the screen. If you press [Answer]
[05] and [Send] has the same effect as Page Down on a computer. The
rest of the information will be transferred to the phone. This is a dynamic
feature and will only appear if the information you requested is more than
160 characters.
Import and Export parity
Import and Export parity can now be viewed via cell phone by pressing -
[Answer] [12] and [Send].
SenwesMobile – Users’ Manual v1.4
Page 12 of 15
Import and Export parity
[Scroll]
The following information are displayed in the
sample screens -
------ Service reply------
SENWES
2005-04-18
InUitPar: MAY5
I-W-USRa: 1313.87
------ Service reply------
I-G-USRa: 1050.64
I-G-ArgPa: 1244.64
U-G-ExRa: 388.22
·
·
·
·
·
·
·
2005-04-18 – Date last updated
I – Import
U - Export
W – White maize
G – Yellow maize
USRa – USA to Randfontein
ExRa – Export Randfontein
Answer
Back
Answer
Back
·
ArgPa – Argentina to Paarl
Navigation from the main menu
to GrainStock
123
182
Message:
[Answer] [*] and [Send] will
take you to the main menu.
*
Send
Back
Main Menu
[Scroll]
------ Service reply------
------ Service reply------
5. SOY
6. EX
7. CBOT CORN
8. CBOT WH
1. WM
2. YM
3. WH
4. SU
------ Service reply------
9. CBOT SOY
10. KS WH
------ Service reply------
13. Settings
14. Help
11. GrainStock
12. InUitPar
0. Exit
Answer
Back
Answer
Back
Answer
Back
Answer
Back
[Answer] [11] and [Send] will
take you direct to the Silo
screen.
Memorise the Main Menu option numbers.
This will come in handy for quick navigation.
È
Tip
SenwesMobile – Users’ Manual v1.4
Page 13 of 15
Error messages
Error messages can be a big frustration if the cause is unknown. SenwesMobile, as any system, is not free of
such behaviour. Although everything possible is done to limit these problems, errors will occur. These
messages can be caused by either a system problem or an action incorrectly executed.
Here are some samples of messages you might encounter.
This message is generated when the service you are
------ Service reply------
trying to access is unavailable due to one of the
following problems-
Service
temporarily
unavailable
·
·
·
·
·
Mobile network.
Data network.
Application server.
Incorrect access number supplied.
Weak network coverage (signal).
Back
or
Remedy:
·
Make sure you have entered the correct
number.
------ Service reply------
Application not
running
·
·
Check the phone’s signal level.
If you are using short dial make sure the
number is still correct or in existence.
·
Keep on trying at regular intervals.
Back
This message is usually generated during normal use
and is caused by the following-
------ Service reply------
Not Done
·
·
Communication loss with mobile network.
Weak network coverage (signal).
Remedy:
Back
·
·
Check the phone’s signal level.
Restart a session.
------ Service reply------
02-04 16:07
old data!
last wm
FEB3: 1200 –107
The message old data!appears on a normal screen
when data is older than 10 minutes. This is informative
and an indication that the data is old and not to be
relied on. This is caused by a loss of data feed.
Answer
Back
SenwesMobile – Users’ Manual v1.4
Page 14 of 15
------ Service reply------
Application
timeout
Application timeout message is caused by the
following-
·
·
·
Application unable to handle your request.
Slow Mobile network traffic.
Problem with application.
Back
Remedy:
·
·
Restart a session.
Check the phone’s signal level.
------ Service reply------
Unknown
Application
Unknown Application message is caused by the
following-
·
Incorrect service number used.
Remedy:
Back
·
·
MTN *198*2*736937#
Vodacom - *120*736937#
When a session is started it keeps displaying
Requesting.
Requesting
The problem is normally caused by-
·
Weak network coverage (signal).
Cancel
Remedy:
·
·
Restart a session.
Check the phone’s signal level.
CAUTION
A weak signal can cause various problems. Before accessing
the system, ensure that you have a strong signal by
observing the signal level indicator of your phone. A lot of
uncertainty and unwanted problems can be avoided if you
implement this strategy.
Disclaimer:
FMG is not responsible for the data displayed.
This manual must be treated as reference. Menu appearances and layout will differ from
phone to phone. The layout in this manual was based on a Nokia 6610.
Application features and enhancements may change menus without any notice.
The latest manuals will always be available on the following websites-
SenwesMobile – Users’ Manual v1.4
Page 15 of 15
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