Motorola V545 User Manual

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guide  
to using your Motorola V545  
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contents  
getting started  
making calls  
manage your calls  
Photo and Video Messaging  
register with Orange .................................8  
insert your SIM Card...............................10  
insert your battery...................................11  
plug in and charge..................................12  
outside your Motorola V545....................13  
your Home screen..................................14  
make your selection................................16  
explore the menus..................................17  
make your first call ................................ 18  
receive your first call .............................. 19  
add your first contact ............................ 20  
send your first text message.................. 21  
receive your first text message .............. 23  
take your first photograph ..................... 24  
send your first Photo Message.............. 25  
record your first video............................ 26  
watch your first video ............................ 27  
set up your email account ..................... 28  
send your first email .............................. 29  
access Orange World .............................30  
symbols on your phone ..........................31  
answer a call ..........................................34  
redialling a number .................................34  
Call Waiting.............................................35  
mute a call..............................................36  
call back a missed number.....................37  
conference calling...................................37  
listen to calls at the right volume.............38  
avoid accidental calls..............................38  
line 2.......................................................39  
voice dialling...........................................40  
using the notepad...................................42  
caller id...................................................42  
listen to your Answer Phone  
photo and video messaging ...................68  
shoot a video..........................................68  
change your video settings to suit  
messages...............................................52  
use Answer Phone shortcuts..................53  
add a personal greeting..........................53  
set up an Answer Phone PIN ................54  
listen to your Answer Phone  
your surroundings...................................69  
video messaging.....................................69  
take a photo...........................................70  
read a multimedia message....................73  
messages from any other phone  
and while abroad....................................54  
Call divert ..............................................55  
Fixed dialling...........................................57  
Call barring ............................................58  
find out who has called you and when ...59  
call length ...............................................60  
Orange World and multimedia  
services  
Orange World .........................................76  
browser settings.....................................77  
empty your cache...................................78  
resetting browser connections................78  
bookmark your favourite sites.................80  
text and mms alerts................................80  
voice services.........................................82  
Orange Plus menu..................................81  
Orange Email and other services  
manage your contacts  
add a contact to your phonebook .........44  
search for a name in your  
Text Messaging  
send a text message .............................62  
predictive text input ................................63  
read a text message...............................64  
message menu options ..........................66  
phonebook ............................................45  
edit your phonebook ..............................46  
delete a contact......................................46  
phonebook menu options.......................47  
copy your contacts.................................48  
Memory Mate .........................................48  
from your PC .........................................88  
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your phone’s additional features  
International services  
®
Bluetooth ...........................................90  
Orange International services for  
pay monthly customers ........................108  
Orange International services for  
personalise your phone  
alert tones ..............................................94  
select a wallpaper...................................94  
change your colour style.........................95  
setting a phone theme............................95  
select a screensaver...............................96  
set a list of your favourite  
pay as you go customers .....................110  
select a network ...................................112  
using your Answer Phone abroad.........113  
using GPRS abroad..............................113  
getting started  
ensure your phone is secure  
applications ............................................97  
Orange Care.........................................116  
manufacturer’s warranty........................118  
SIM Card PIN .......................................118  
security code........................................120  
manage your time  
set the time and date ...........................100  
organiser ..............................................101  
calculator..............................................101  
reference............................................122  
have fun on your phone  
contact Orange ................................202  
games ..................................................104  
wap games...........................................104  
download games and applications ......105  
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register with Orange  
register with Orange  
1 Find the IMEI number on the sticker inside your Motorola V545.  
After you register  
Orange will update your SIM Card over the air with a text message. When you first turn  
your phone on, you will see the SIM update message. You can leave it in your inbox  
until you are ready to delete it. Turn your phone off and back on again to enable it to  
make your first call.  
You may need the number in future if your handset is lost or stolen.  
2 Find the SIM Card number on the back of your SIM Card.  
And lastly  
When you apply to register on the Orange network, you and Orange agree to be bound  
by the Orange terms and conditions set out in this guide. You may want to take time to  
read and consider them before you register.  
3 If you are already with Orange when you register, you will be asked for your Orange  
password. If you are new to Orange you should have a new password ready.  
4 Contact Orange Customer services to register.  
If you are already with Orange and wish to register an upgraded phone,  
call 0800 079 0027.  
If you are new to Orange and will be paying monthly call 07973 100 980.  
If you are new to Orange and will be a pay as you go customer, call 0800 079 0006.  
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insert your SIM Card  
insert your battery  
1 Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card  
may have already been inserted into your phone. If it is not in your phone or your box,  
please return to the shop that you bought the phone from and ask for a SIM Card.  
1 Keep the gold contacts of the battery  
facing the gold contacts of the phone.  
2 Slide the top of the battery under the  
metal holder and push the battery firmly  
down until it locks into place.  
2 Remove the SIM Card from its plastic surround  
SIM Card  
by carefully pushing it out. Its contacts are easily  
damaged so take care when doing this and try  
to avoid touching them.  
3 Slide the battery cover onto the phone.  
3 Remove the battery cover by pressing the release  
button in and sliding the cover away from the phone.  
Pull out the battery and insert your SIM Card under  
the metal holder, with the cut off corner fitting into  
the surround.  
4 Slide the metal SIM Card holder over the card to lock  
it into place.  
Note: If you’ve upgraded your phone you must insert your new SIM Card to  
use Multi Media Messaging. Your Orange phone number will not change.  
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plug in and charge  
outside your Motorola V545  
1 Plug your charger into a mains socket.  
2 Insert the lead into the socket on the base of your phone. The battery indicator in  
the top right-hand corner of the display will show up to three bars while charging.  
Do not remove the battery covers while charging your phone. The first charge must  
be for a minimum of 4 hours in order to achieve optimum performance.  
menu key  
access the menus and  
sub-menus  
3 You can make calls while your phone is charging, but it will take longer to charge fully  
5-way navigation pad  
move through the menu options  
if you do this.  
and access your home links  
soft keys  
these control how you  
choose a function  
voice key  
create voice recordings and  
voice dial names  
volume keys  
turn the volume up or down  
smart key  
an extra way to select menu  
items and make and end calls  
call key  
answer a call or make an  
outgoing call  
power/end key  
press and hold to switch your  
phone on, end a call or divert it  
to your Orange Answer Phone.  
Press to return to the Home  
screen at any time  
charger socket  
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your Home screen  
your Home screen  
Your Home screen provides shortcuts to your Orange World, messages, phonebook  
and recent calls applications. This means you can enjoy fast and easy access to the  
functions you use most frequently on your phone.  
Bluetooth®  
Bluetooth® is active. See page  
90 for more information.  
Battery strength  
The battery symbol  
Scroll up to access Orange World  
Scroll down to access your Phonebook  
Scroll left to access Recent Calls  
Scroll right to access Messages  
Signal strength  
appears in green when the  
battery is fully charged.  
The more bars visible, the  
stronger the signal.  
Home screen shortcut icons  
Shortcut to your Orange World,  
messages, phonebook and  
recent calls menus.  
Clock  
Choose to show in  
12-hour or 24-hour format.  
Left soft key  
Right soft key  
This opens STYLES.  
This opens VIDEO.  
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make your selection  
explore the menus  
To access the main menu, press . Scroll with the navigation pad to find your way  
around the menus. Each menu has its own set of sub-menus. To access each menu,  
scroll to the one you want and press SELECT.  
On your display you will see which  
feature the soft keys and  
control.  
Recent Calls  
Orange World  
From the Home screen, the left soft key  
will access STYLES and the right soft key  
will access VIDEO.  
Stores a log of all your recent received  
and dialled calls.  
For quick access to the internet, to  
view stored pages and to change  
internet settings.  
Phonebook  
From inside the menus, the soft key  
functions change according to the  
command shown above each key.  
Stores all your contact information and  
opens your contact list alphabetically.  
Office Tools  
Find out information with Orange Plus,  
or use your calculator, calendar or  
alarm clock.  
Settings  
You can return to the Home screen at any  
time from any menu simply by pressing  
Change the way your phone behaves  
to suit how you use it.  
.
Multimedia  
Holds all of your pictures, videos and  
sounds and also provides access to  
your camera.  
Camera  
Messages  
Opens the Messaging feature so you  
can read and compose text, photo and  
video messages as well as emails.  
Games & Apps  
Direct access to Java games and  
Downloads.  
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make your first call  
receive your first call  
1 Dial the number you want to call, but  
don’t forget to use the full area or  
country code. To get the international  
+ symbol, press and hold 0.  
1 When your phone rings, open the flip  
to answer the call or press  
.
2 To end a call press  
.
2 Press  
to make the call.  
Note: You can adjust the volume while you  
are on a call to hear your caller more  
clearly. Press the volume keys on the side  
of your phone up to increase the earpiece  
volume or down to decrease the volume.  
learn more... about calling in chapter 1  
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add your first contact  
send your first text message  
1 In the Home screen, scroll down to open  
1 In the Home screen, scroll right to  
your phonebook.  
open Messages.  
2 Scroll up to New Entry and press SELECT.  
2 New Message is highlighted.  
Press SELECT.  
3 Phone Number is highlighted. Press SELECT.  
3 New Short Msg is highlighted.  
4 Press CHANGE to enter each field, fill in  
the details and when you have finished  
press DONE.  
Press SELECT.  
4 The cursor will be flashing ready for  
you to enter your message using  
predictive text. With predictive text you  
only need to press the key for a letter  
once. So, for example, to write the word  
orange you would press 6, 7, 2, 6, 4  
and 3. You will see that the word does  
not appear on screen immediately, don’t  
worry, that’s how it works.  
learn more... about your contacts in chapter 2  
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send your first text message  
receive your first text message  
1 When you receive a text message,  
1 New Message From and the caller’s  
number is shown in the display.  
2 Press READ to read the message or  
To delete a single character, press DELETE.  
EXIT to save the message to view later.  
To delete the entire message, press and hold DELETE.  
Press for a space.  
*
Press 1 to choose from a selection of common symbols and punctuation marks.  
Press 0 to change from upper to lower-case.  
Press and hold 0 to change from text to numeric.  
Press # to change between standard and predictive text.  
5 When your message is complete, press OK and choose to send it to a new contact by  
selecting One Time Entry. To send the message to an existing contact, scroll to their name  
and select Add. A tick will appear next to the name. Press DONE, then SEND to send  
your message.  
learn more... about messaging in chapter 4  
22  
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take your first photograph  
send your first Photo Message  
1 In the Home screen, press the Smart Key  
on the side of your phone. This is pre-set to  
open your camera viewfinder.  
1 In the Home screen, scroll right to  
open Messages.  
2 Select New Message, then New  
2 The viewfinder will show in the display.  
Multimedia Msg.  
3 Hold your phone up with the lens level with  
3 Type your message. Press  
and select  
your subject.  
Insert.  
4 Scroll left or right to control the brightness  
4 Picture is highlighted. Press SELECT.  
and up and down to zoom in and out.  
5 Choose the photo you want to send and  
5 When you are ready to take the picture  
press either the centre of the Navigation  
pad or CAPTURE to take the photo.  
press SELECT.  
6 When you have finished press OK.  
7 Either select One Time Entry or scroll down  
6 Press DISCARD to delete the image  
permanently or STORE to save the image  
on your phone  
to open your phonebook and press ADD.  
8 Press Done and then SEND.  
learn more... about photographs in chapter 5  
learn more... about Photo Messaging in chapter 5  
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record your first video  
watch your first video  
You can record video clips with your  
Motorola V545.  
You can watch videos stored on your  
Motorola V545.  
To record a video clip:  
To watch a video stored on your phone:  
1 In the Home screen, press VIDEO.  
1 Press  
in the Home screen. Scroll to  
and select Multimedia then Videos. Scroll  
to the video clip you want to watch and  
press PLAY.  
2 Scroll up to highlight New Video and  
press SELECT.  
3 The active viewfinder appears on your  
display. Scroll up or down using the  
navigation pad to zoom in or out and  
when you are ready press CAPTURE  
to start recording a video clip. When  
you have finished, press STOP.  
2 Scroll up or down using the navigation  
pad to pause, play or stop the video and  
scroll left or right with the navigation pad  
to skip to the previous or next video.  
3 Press Back to exit the video player.  
4 You then have the option to DISCARD  
or STORE your new clip.  
learn more... about video in chapter 5  
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set up your email account  
send your first email  
Your Orange phone allows you to send and  
receive emails while on the move. Before you  
can begin to use email with the external  
POP3 account on your Orange phone, you  
need to set up your Orange internet account  
using POP3 settings. To do this go to  
www.orange.co.uk and follow the on  
screen prompts.  
What are my POP3 email settings?  
1 In the Home screen, scroll right to open  
option  
setting  
Messages.  
Connect using  
Protocol  
Select GPRS or GSM  
POP3  
2 New Message is highlighted.  
Inc.server  
Incoming port  
Mailbox  
pop.orange.net  
110  
Press SELECT.  
your email user name  
your email password  
3 Scroll to New Email and press SELECT.  
Password  
Outgoing server smtp.orange.net  
4 Type your message and press OK.  
Next, you will need to enter your POP3 email  
settings to send and receive email:  
Outgoing port  
E-mail address  
From name  
25  
your email address  
your email address  
5 Enter the recipient’s email address and  
press OK.  
1 Scroll right to open your messages menu.  
The remaining settings are optional:  
Signature  
Add your business card to  
6 Send the email in the same way as a  
2 Scroll to Email Msgs and press SELECT.  
your emails  
text or multi media message.  
Copy outgoing  
Copy emails sent from your  
phone to another email  
address for future reference  
Choose how often your  
phone checks for messages  
3 Press SETUP and enter your POP3  
settings as detailed in the table opposite.  
Check interval  
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access Orange World  
symbols on your phone  
If you’ve got a few moments to spare, Orange World will keep you entertained with the  
latest games, music, celebrity gossip, or you could treat yourself to a new ringtone or  
wallpaper.  
Battery Level  
Signal strength  
GPRS is active  
Call in progress  
Answer Phone message  
Line 1 indicator  
Line 2 indicator  
Line diverted  
Line 1 diverted  
Line 2 diverted  
For more information on Orange World and other multimedia services call the Orange  
customer services on 150 if you are pay monthly, or 450 if you are a pay as you go  
customer and ask for the Orange World “How to” guide, or visit  
www.orange.co.uk/orangeworld.  
Text message received  
Standard text input  
Predictive text input  
Ringtone selected  
Vibrate selected  
Silent  
To access Orange World, scroll up in the Home screen and Orange World will open.  
Scroll down the page and press Select when you come to a link you want to visit.  
Costs  
With your GPRS-enabled phone you will only pay for the information you receive from  
Orange World, not the time you are connected. For costs see your agreement or  
http://www.orange.co.uk/multimedia/cost.html from any compatible PC.  
learn more... about Orange World in chapter 6  
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1
making calls  
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making calls  
making calls  
answer a call  
To redial other numbers recently dialled:  
take two different calls at the  
same time  
To connect the two calls press LINK.  
See page 37 for more information on  
Conference Calling. To swap between calls,  
press SWITCH.  
choose whether you answer a call or not  
1
2
Press  
once.  
Scroll through the phone numbers in the  
list using the navigation pad.  
not available to pay as you go customers  
When your phone rings, flip the cover open  
to answer a call or press  
to answer.  
3
Press  
to redial your selected number.  
When you are on a call, answer a second call To put an active call on hold, make a  
without ending the first using Call Waiting.  
second call and then return to the  
Press  
or IGNORE to busy a call to your  
When you make a call but it is engaged you  
original call:  
Answer Phone.  
will see Call Failed in your phone display.  
To activate call waiting:  
1
2
While you are in the active call, press  
Scroll to and select HOLD.  
.
To end a call press  
redialling a number  
.
You can activate automatic redial if you  
cannot connect immediately.  
1
2
3
Press . Scroll to and select Settings.  
Select In-Call Setup.  
Press PH.BOOK and scroll to the contact  
you want to call or key in the number.  
Scroll to Call Waiting. Press CHANGE  
and select On or Off.  
To set up automatic redial:  
Press  
to make the call.  
If you call someone and get disconnected or  
forget to tell them something, you can call  
them straight back by redialling the last  
dialled number.  
3
When you have finished this call the  
original call will resume automatically.  
1
2
When you dial a number and hear the  
engaged tone you will see Call Failed in  
the display.  
If you hear an alert tone when you are on a  
call then you have a second incoming call.  
Press  
or RETRY to activate  
To accept the new call, press  
.
To redial the phone number last called,  
automatic redial.  
press  
twice.  
To switch back to the first call,  
press SWITCH.  
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making calls  
making calls  
You can use speed dialling to make a call to  
one of your contacts straight from the Home  
screen without having to enter your  
phonebook.  
To make a call using speed dialling:  
1
2
3
Press  
while the call is active and scroll  
4
Scroll to the number you want and press  
to call the person back.  
to and select either HOLD or MUTE.  
Press RESUME or UNMUTE to  
re-connect the call.  
1
From the Home screen, enter the speed  
dial number of the person you want to  
call. This number has a maximum of  
three digits.  
speak with up to five other people at  
the same time  
When hold is active, you will see Call on  
hold in the display.  
To set up speed dialling for your  
favourite contacts:  
2
3
Press # when you have entered the  
speed dial number and the contact  
details will show in the display.  
not available to pay as you go customers  
call back a missed number  
1
Scroll down to open your phonebook,  
then scroll to the contact you want to  
allocate a speed dial to.  
Conference Calling is a great way to chat  
with up to five other people while you’re out  
and about.  
Press  
. Your phone will call the  
1
Your screen will show the message  
number that corresponds to the speed  
dial number in your phonebook.  
1 Missed Call. If it displays the name of  
the contact, the missed call was from  
your phonebook. If it displays the number  
and Unknown the missed call was from a  
number not stored in your phonebook.  
Press VIEW and you will see a list of  
recently received and missed numbers.  
Press VIEW again to see the call details.  
2
3
4
Press VIEW and then EDIT.  
Scroll to Speed No: and press CHANGE.  
Enter the speed dial number you want to  
allocate and press OK.  
To activate Conference Calling, call  
Customer Services on 150 from your  
Orange phone or 07973 100 150 from  
any other phone.  
speak to someone privately  
during a call  
5
Press DONE when you have finished and  
Changed will appear on your display.  
2
3
You can mute a call so you can hear the  
person you’re calling but they can’t hear you.  
Alternatively, you can hold a call so that you  
can't hear the caller and they can't hear you.  
To start a conference call:  
Alternatively, you can press  
and  
select Recent Calls. Received Calls will  
be highlighted. Press SELECT.  
1
2
Make a call in the usual way.  
Press and select HOLD.  
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making calls  
making calls  
3
4
5
6
Dial the number of the next call and  
press  
4
5
The other number(s) will be placed  
on hold. To go back to the conference  
call, press LINK.  
keep your business and personal lives  
separate by using two different lines  
Orange Everytime 20 if it includes  
.
an option to call other networks  
Orange Everytime 400  
Orange Everytime 1000  
Orange Talk 150  
To join the held call and the active call  
together press LINK.  
To disconnect one person from the call,  
select that person in Talk to One.  
not available to pay as you go customers  
Repeat steps 2 to 4 to add more people  
to your conference.  
Press  
. The other call(s) will  
With Line 2 you can keep business and  
personal calls separate.  
Orange Talk 200  
Press  
to end your conference call.  
automatically become active again.  
Orange Talk 500.  
Note: If you are abroad the availability of this  
service depends on the network you are  
using. You are charged your standard  
Service Plan rate for each call you make.  
listen to calls at the right volume  
To activate Line 2, call customer services on  
150 from your Orange phone or  
When you receive a call on Line 2, your  
phone will ring without you having to have  
Line 2 selected. You receive a separate  
Answer Phone for your Line 2 which you  
can also personalise. Call your Answer  
Phone in the usual way but remember to  
switch to Line 2 first.  
When you are on a call press the volume  
keys up to increase the earpiece volume or  
down to decrease the volume  
07973 100 150 from any other phone.  
There is a one-off connection charge  
and you receive a reduced monthly  
charge on your Line 2 Service Plan.  
You will receive a SIM update when the  
service has been activated.  
To talk to one conference member  
privately:  
avoid accidental calls  
1
2
3
Press  
while in the conference call.  
It’s a good idea to keep the phone closed  
when you’re not using it to avoid pressing  
keys by mistake.  
If you call Answer Phone from Line 2 but  
have no messages, you will automatically be  
connected to your Line 1 Answer Phone if  
you have messages.  
Scroll to Talk to One and press SELECT.  
Scroll to the number of the person that  
you want to talk to individually and  
press SELECT.  
The following tariffs are not available  
on Line 2:  
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making calls  
making calls  
To switch between Line 1 and Line 2:  
use your phone handsfree with  
To move an existing contact onto  
your phone memory from the  
SIM Card memory:  
To add a voice dial:  
voice dialling  
1
2
3
4
Press  
then scroll to and select Settings.  
1
Scroll down to open your phonebook  
and scroll to a contact.  
Select Phone Status.  
Calling your contacts can be as easy as  
saying their name with voice dialling.  
Scroll to Active Line and press SELECT.  
1
Scroll down to open your phonebook,  
then scroll to the contact you want to  
move.  
2
3
Press VIEW then EDIT.  
Press  
to return to the Home screen.  
Scroll to Voice Name: and press  
RECORD.  
Depending on which line you have  
chosen, you will see the number 1 or 2 in  
your display.  
To save a new contact with a voice dial:  
2
3
Press VIEW, then EDIT.  
Scroll down to Store To: and  
press CHANGE.  
4
Follow the on-screen prompts. Hold the  
phone so you can see the screen, as  
you may be prompted to say the name  
louder or slower. Press DONE.  
1
Scroll down to open your  
phonebook. Scroll up to New  
Entry and press SELECT.  
Note: Line 2 does not support Fax and Data.  
You can receive but not send text messages  
from Line 2.  
4
5
Press SELECT when Phone is  
highlighted.  
2
3
Phone Number is highlighted.  
Press SELECT.  
You will see Changed: Store to Phone  
in the display.  
To use voice dial:  
Fill in the details as prompted on  
screen. When recording the voice dial  
hold the phone so that you can see  
the screen as you may be asked to  
repeat the name.  
1
2
Press the voice dial key on the right  
side of your phone.  
Now that your contact is saved onto the  
phone memory you can attach a voice  
dial to them.  
Say the name of the person you want  
to call loudly and clearly, keeping an  
eye on the screen in case you are  
prompted to say it again. The call will  
connect as normal.  
4
When you have finished, press DONE.  
Note: To add a voice dial to an existing  
contact it must be saved on your  
phone’s memory.  
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making calls  
2
Note: Please obey all local laws. Do not  
know who is calling you, or hide your  
use this feature illegally.  
number when you make a call  
using the notepad  
Your Caller id identifies you to a person you  
are calling and identifies a caller to you.  
The last number entered on the keypad is  
stored in your phone’s notepad memory. This  
can either be a phone number or a number  
you jotted down during a call for later use.  
To hide your number when calling another  
person, simply dial 141 before the number.  
manage  
your contacts  
To hide your number permanently, call  
customer services on 150 from your  
Orange phone or 07973 100 150 from  
any other phone. If you are a pay as you  
go customer, please call 450 from your  
Orange phone. While your number is  
hidden you will not be able to see the  
Caller id of any incoming calls.  
To access your notepad:  
1
Press . Scroll to and select  
Recent Calls.  
2
3
Select Notepad.  
Your last number will appear on a small  
display in the lower half of your screen.  
Note: If you are abroad the availability of the  
services described in this section depends  
on the network that you are using.  
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manage your contacts  
manage your contacts  
store the names and numbers of  
your friends, family and colleagues  
in your phonebook  
3
Fill in the details and when you have  
finished, press DONE.  
Press DONE twice to confirm the name  
and number.  
Orange Directory Enquiries  
The new number for Directory Enquiries  
is 118 000. So save 118 000 to your  
phone now, and it’ll be there the next  
time you’re out and about and need a  
number in a hurry.  
To use Predictive text:  
search for a name in your phonebook  
To open your phonebook, scroll down while  
in the Home screen. This opens your  
To enter the name using predictive text you  
only need to press the key for a letter once.  
So, for example, to write the word orange  
you would press 6, 7, 2, 6, 4 and 3. You will  
see that the word does not appear on screen  
immediately, don’t worry, that’s how it works.  
While you are entering text, other word  
options using the same text key combination  
will appear at the bottom of the screen.  
You can scroll to and select them using the  
5-way navigation key.  
The quickest way to find a name is to  
press the key which corresponds with the  
initial letter of the name you are looking  
for. If you press a key twice, quickly, you  
will go to the names starting with the  
second letter on the key.  
phonebook at the first alphabetical entry.  
Otherwise, it’s the same convenient  
service from Orange. Simply call 118 000  
and tell the operator the name or place  
you are looking for and they will tell you  
the number (you can request three  
numbers per call). Then, they will send a  
text message to your phone at no extra  
cost, allowing you to call the number  
directly from the message or add it  
straight to your phonebook.  
To call an entry in your phonebook, scroll  
to the person you would like to talk to and  
press  
. Alternatively, press the first letter of  
their name to jump to that section of your  
phonebook, then scroll to the person and  
You can sort your contacts by name, speed  
dial, voice name or email.  
press  
to make the call.  
To add a new entry to your phonebook:  
To sort your contacts:  
1
Scroll down to open your  
phonebook. Scroll up to New  
Entry and press SELECT.  
Phone Number is highlighted  
press SELECT.  
Press DELETE to delete a character or  
press and hold DELETE to delete the entire  
name. Scroll to Store To: and press  
CHANGE and then SELECT to choose  
whether to store the number on your SIM  
Card or your phone memory.  
1
2
3
Scroll down to open your phonebook.  
Press , then scroll to Setup.  
Choose whether to sort by Picture or List,  
Name, Speed No, Voice Name or Email  
and press SELECT.  
2
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manage your contacts  
manage your contacts  
To add several numbers to a contact:  
you can edit the contacts in your  
phonebook menu options  
Add Digits  
phonebook  
Add numbers to an existing phone  
number. Particularly useful if you are  
abroad and need to add a country code  
to a number you already have stored.  
Attach Number  
1
2
3
4
5
Scroll down, then scroll to your chosen  
contact and press VIEW.  
When you are in your phonebook you  
To edit contact details:  
can press  
at any time to open the  
Press EDIT, then scroll down to MORE  
and press SELECT.  
phonebook menu.  
1
2
Scroll down to open your phonebook.  
Scroll to the contact you want to edit.  
Press VIEW and then EDIT.  
Phone Number is highlighted.  
Press SELECT.  
Choose from the following options and press  
SELECT. Not all of these options will appear  
if your contact is saved to your SIM Card.  
Attach a number from your phonebook,  
your dialled calls list or your received  
calls list.  
Choose to add Phone number or email.  
Press SELECT .  
Use the arrow keys to scroll to the detail  
you want to change and press CHANGE.  
Make your changes then press OK then  
DONE to confirm.  
Copy  
Key in the number and press OK, then  
DONE to confirm.  
New  
Copy an entry to your SIM Card or  
phonebook memory.  
Add a new phonebook entry.  
Edit  
Phone Capacity  
delete a single contact from  
your phonebook  
Edit a phonebook entry.  
Displays your phone’s memory status.  
SIM Capacity  
Delete  
Delete an entry or details from an entry.  
Displays the SIM Card’s memory status.  
Setup  
1
Scroll down to open your phonebook.  
Scroll to the contact you want to delete  
and press . This opens up the  
phonebook menu.  
Send Message  
Send a text message to a contact.  
To view your phonebook by  
different criteria.  
Categories  
Assign an entry to a category.  
Send  
2
3
Scroll to Delete and press SELECT.  
Press Yes to confirm.  
Hide ID  
To send phonebook contacts to another  
device by Bluetooth®.  
Hides your number for the next call  
you make.  
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manage your contacts  
manage your calls  
it’s a good idea to copy numbers from  
your SIM Card to your phone.  
Repeat these steps to copy all your SIM  
And, if you’re joining Orange from another  
network, Memory Mate can be used to  
transfer the contacts and text messages  
saved on your old SIM Card to your new  
Orange SIM Card, keeping your move totally  
hassle-free.  
When I save a contact in my  
Card contacts to the phone memory.  
phonebook where are the  
details stored?  
This enables you to add extra information to,  
and personalise, your contacts. Then, when  
you upgrade your phone you can easily copy  
key information to your SIM Card and move  
your contact details to your new phone.  
backup your SIM Card phonebook  
You can store up to 200 names and  
Make sure that losing your phone doesn’t  
mean losing all of the important contact  
information stored on your SIM Card.  
Memory Mate is a new service which  
ensures the details you have stored on  
your SIM Card for all of your friends,  
colleagues and family are safely backed  
up. So, if the worst happens, they will still  
be available to you.  
numbers on your SIM Card’s memory. Your  
phone’s internal memory is dynamic, and is  
shared between the features of your phone.  
For more information, visit your nearest  
Orange shop and one of our representatives  
will be happy to assist you.  
To copy numbers between your phone  
The advantage of storing contacts on your  
SIM Card is that if you change phones, all of  
the contacts on your SIM Card will move to  
the new phone.  
and your SIM:  
1
Scroll down to open your phonebook. On  
any contact press  
.
2
3
4
Scroll to Copy and press SELECT.  
Scroll to All To Phone and press SELECT.  
Choose whether to merge the contacts  
on your SIM Card with the phone  
memory or to overwrite it.  
For a low, one-off charge you can purchase  
a Memory Mate card from any Orange shop  
which will backup your SIM Card  
phonebook. Then, simply return to your  
Orange shop regularly to have any new  
information backed up at no additional cost.  
Press SELECT.  
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3
manage  
your calls  
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manage your calls  
manage your calls  
what happens when you get an  
Answer Phone message?  
use Answer Phone shortcuts to  
manage your messages efficiently  
personalising your Answer  
Answer Phone Call Return  
Phone greeting  
You can use Answer Phone Call Return  
to return a call after someone has left  
a message on your Answer Phone,  
without having to remember or make  
a note of their number.  
When someone leaves a message on  
your Answer Phone, the words New  
Answerphone Message will appear on  
your screen and will remain until the  
message has been saved or deleted.  
Answer Phone messages that have not  
been listened to will be saved for up to  
21 days.  
Your Answer Phone is quick to use as  
there are several single key presses to  
help you move through your messages.  
Your Answer Phone comes with a  
standard greeting but you can record your  
own personal greeting so your callers  
know they’ve got through to you.  
When listening to your messages press:  
To use Answer Phone Call Return:  
1
Call your Answer Phone by pressing  
and holding the 1 key. Listen to the  
simple steps and select option 3, then  
option 1, then option 1 again.  
Record your greeting followed by the  
# key.  
1
Listen to your Answer Phone  
message as normal.  
1
2
3
7
8
9
#
0
to listen to your message again  
to save your message  
to delete your message  
to rewind 10 seconds  
to skip to the next message  
to fast forward 10 seconds  
to return the call  
2
When you have finished, if you want  
to return the call, simply press #  
while you are still connected.  
listening to your Answer  
Phone messages  
2
3
Press 2 to save it.  
3
Orange Answer Phone will  
automatically dial the caller’s number  
and connect you.  
To listen to your Answer Phone  
messages, press Select when the  
message first arrives, or press and hold  
the 1 key. Listen to the simple steps to  
save, listen to or delete messages.  
You can save messages that you have  
listened to for up to seven days.  
for help  
Note: Answer Phone Call Return is  
only available if the network you are  
calling supports this service. You are  
charged your standard call rate.  
52  
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manage your calls  
manage your calls  
set up an Answer Phone PIN  
listen to your Answer Phone  
Note: The cost to call your Answer Phone  
To activate a divert:  
messages from any other phone  
and while abroad  
depends on your Service Plan.  
For added Answer Phone security, you  
can set your Answer Phone to request a  
PIN (Personal Identification Number) each  
time you want to listen to your messages.  
To set up an Answer Phone PIN:  
1
Press , then scroll to and  
when you can’t take your calls, why  
not divert them  
select Settings.  
If you do not have access to your Orange  
phone, you can listen to your Answer  
Phone messages from any other phone  
even while abroad. To use this service you  
must set up an Answer Phone PIN.  
2
3
Select Call Divert.  
The following list of options will be  
displayed:  
not available to pay as you go customers  
Voice Calls  
1
Call your Answer Phone by pressing  
and holding the 1 key.  
Call Divert allows you to divert different types  
of calls to different numbers. So, you might  
choose to divert fax calls to your office fax  
machine, but voice calls to your Answer  
Phone. The availability of this facility depends  
upon the network that you are using.  
You can set up Call diverts for the following  
types of calls:  
Fax Calls  
Data Calls  
2
3
Select option 3, then option 2.  
Enter your chosen Answer Phone PIN  
which should be between 4 and 10  
digits long, followed by the # key.  
Press 1 to save your Answer Phone PIN.  
To access your Answer Phone messages  
Cancel All  
from any other phone or while abroad:  
Forward Status  
1
2
Call +447973 100 123 from any phone.  
Enter your Orange number followed by  
the # key.  
4
5
Voice Calls is highlighted. Press SELECT.  
Forward: If Unavailable is highlighted.  
Press CHANGE.  
4
3
4
Enter your Answer Phone PIN followed  
by the # key.  
6
Choose from All Calls, If Unavailable or  
Off and press SELECT.  
Voice Calls  
Follow the simple steps to listen to  
your messages.  
Fax Calls  
Data Calls  
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manage your calls  
manage your calls  
To check the divert status of a call type:  
Note: There is no charge to set up or  
control the numbers that can be  
called from your phone  
To store Fixed dialling numbers:  
cancel a divert. You are charged your  
normal Service Plan rate and, if you are  
calling or diverting your calls abroad, the  
rate will vary depending on the service  
provider you are using.  
1
Press , then scroll to and  
select Settings.  
1
Press  
and scroll to Office Tools.  
Fixed dialling allows you to limit the use of  
your phone (typically by a friend or family  
member) to only the numbers stored in your  
phonebook, while Call barring blocks certain  
types of call. Before you can use Fixed  
dialling, you must set up a Fixed dialling list.  
Press SELECT.  
2
3
Select Call Divert.  
2
3
4
Scroll to and select Dialling Services.  
Fixed Dial is highlighted. Press SELECT.  
New Entry is highlighted. Press SELECT  
and enter your PIN2 code. Press OK.  
Name is highlighted. Press CHANGE.  
Add the name and press OK.  
Voice Calls is highlighted.  
Press VIEW.  
4
The status of the divert will be displayed.  
more information  
5
6
To cancel your diverts:  
For more information call Orange  
customer services on 150 or, if you are a  
pay as you go customer, on 450 from  
your Orange phone.  
1
2
3
4
Press , scroll to and select Settings.  
Select Security.  
Add the number and press OK, or press  
BROWSE to browse in your phonebook,  
Received Calls or Dialled Calls lists.  
You can also assign a Speed Dial to your  
Fixed Dial entry, then press DONE.  
1
2
3
Press . Scroll to and select Settings.  
Select Call Divert.  
Scroll to Fixed Dial and press CHANGE.  
You will be asked to enter your SIM PIN2  
code. This is preset to 1111. Enter the  
code and press OK.  
Scroll to Cancel All and press SELECT.  
Your phone will confirm that all Call  
Forwards have been cancelled.  
7
5
On is highlighted. Press SELECT.  
Once Fixed dialling has been turned on, you  
can store Fixed dialling numbers.  
56  
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manage your calls  
manage your calls  
Orange Answer Fax  
call barring can be used selectively to  
bar outgoing and incoming calls  
Off  
find out who has called you and when  
To cancel all Incoming Call bars.  
not available to pay as you go customers  
Each time you make, receive or miss a call,  
your phone takes a note. At any time you  
can access a list of the last missed, dialled or  
received calls, to keep track of who you’re  
talking to and when.  
If you spend a lot of time away from the office,  
you can still keep on top of your faxes with  
Orange Answer Fax. This service enables your  
Orange phone to store faxes until it is  
The call barring password is preset to 1111.  
Emergency calls to 999 or 112 can be made  
while Call barring is on.  
If you select Incoming Calls press CHANGE  
and choose from:  
When roaming  
convenient for you to print them. Whenever a  
colleague or friend sends you a fax on your  
personal Answer Fax number, you will receive a  
text message that tells you how many pages  
there are and the number it was sent from. You  
can then use your Orange phone to retrieve  
and print your faxes using any fax machine that  
is convenient to you. Simply call your Answer  
Phone by pressing and holding the 1 key, and  
follow the simple prompts to retrieve your faxes.  
1
2
3
4
Press , scroll to and select Settings.  
Select Security.  
Bars all calls when you are abroad.  
All Calls  
Press , scroll to Recent Calls.  
Choose from:  
Scroll to Call Barring and press SELECT.  
Select from Outgoing, Incoming and  
Cancel all call barring options, then  
press CHANGE.  
Bars all calls.  
Off  
To cancel all Incoming Call bars.  
Received Calls  
To call back a received call, select the  
5
If you select Outgoing Calls, press  
CHANGE and choose from:  
caller and press the  
. To find out when  
the call was made, press VIEW.  
Dialled Calls  
Int’l calls  
To connect to Orange Answer Fax, call 150  
from your Orange phone.  
International numbers.  
To call back a dialled call, select it and  
All Except Home  
press  
. To find out when the call was  
Note: The availability of Orange Answer Fax  
when you are abroad is dependent upon the  
network you are using. You are charged a  
standard data call charge.  
Numbers to your home country  
made, press VIEW.  
Notepad  
All  
Bars all calls except emergency  
numbers.  
To access the last number keyed.  
58  
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manage your calls  
4
Call Times  
keep an eye on how long you spend  
Shows the time spent on recent calls.  
Data Times  
on your calls  
Shows the time spent sending data.  
Data Volumes  
Your Orange phone allows you to keep track  
of the length of your calls and, consequently,  
estimate how much you spend.  
Shows the amount of data sent and  
received in bytes.  
1
Press , scroll to and select Recent  
Calls.  
Text Messaging  
2
3
Scroll to Call Times and press SELECT.  
You can then view time spent on Last  
Call, Dialled Calls, Received Calls, All  
Calls or Lifetime.  
Note: For billing purposes the length of calls  
and service may be rounded off and  
subsequently differ slightly from the  
information supplied by this feature.  
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Text Messaging  
Text Messaging  
text messages are fun, quick  
and convenient  
immediately, don’t worry, that’s how it  
10 Press DONE and the contact’s number  
appears. Press OK, then SEND to send  
your message.  
brighten up your text message with  
a picture  
works.  
6
Once you have typed in the letters of a  
word press SELECT to choose the word  
on the screen, or scroll right and left on  
the navigation pad to scroll to the  
alternative word you want to use.  
When you have finished writing your  
message, press OK.  
When a phone call is inappropriate, or you  
only want to convey a short and simple  
message, you can send a text message.  
You can send and receive picture messages  
from your phone to other compatible phones  
which use text picture messaging, even  
when you are abroad.  
save time using predictive text input  
Predictive text uses a dictionary to  
recognise certain combinations of letters  
to create words, allowing you to write  
text messages faster.  
1
2
3
4
In the Home screen, scroll right to  
open Messages.  
7
8
1
In the Home screen, scroll right to  
open Messages and select New  
Message.  
You will see a list of options, with New  
Message highlighted. Press SELECT.  
New Short Msg is highlighted.  
One Time Entry is highlighted. Press  
SELECT. This allows you to send a  
message to someone not listed in your  
phonebook.  
1
2
While writing the message press  
and scroll to and select Entry Mode.  
The following options will appear:  
2
3
Select New Multimedia Msg  
While writing your text message, press  
and select Insert.  
Press SELECT.  
The cursor will be flashing ready for  
you to enter your message using  
predictive text. With predictive text you  
only need to press the key for a letter  
once. So, for example, to write the  
word orange you would press 6, 7, 2,  
6, 4 and 3. You will see that the word  
does not appear on screen  
9
To search for a name and number in your  
phonebook, press PH.BOOK and scroll  
through the list, select a contact you  
want to send the message to and press  
Add. A tick will appear next to the name  
in your phonebook. You can send the  
message to as many people as you want  
to, but note you are charged for each text  
message you send.  
Primary  
4
5
Picture is highlighted. Press SELECT.  
Scroll through the photos and animations  
and press SELECT to add one to your  
text message.  
Numeric  
Symbol  
Secondary  
6
Press OK to access your sending  
options.  
3
To select predictive text choose Primary  
and press SELECT then OK.  
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Text Messaging  
Text Messaging  
To save time having to write a message more to read a text message  
5
6
If you already have an Orange email  
account you can access it from  
your phone.  
Press for a space.  
*
then once, you can send a text message to  
Press 1 to choose from a selection  
several people at the same time.  
1
When you receive a text message, 1  
New Message From and the caller’s  
number is shown in the display.  
Press READ to read the message or  
press EXIT to view it later.  
of common symbols and  
punctuation marks.  
Enter your Orange user ID and password  
at the appropriate place in the email  
message setup. Enter your Orange email  
address in the Return address slot. All  
other settings are correct for an Orange  
email account. If you don’t have an  
Orange email account, you can get one  
at www.orange.co.uk  
1
When you have finished writing your text  
message, press OK and select One Time  
Entry.  
Press and hold 0 to change from  
upper to lower-case.  
2
3
4
2
3
Press PH.BOOK.  
To delete the message, press  
while in  
9
When your message is complete, select  
OK and choose to send it to a new  
contact or one in your phonebook. A tick  
will appear next to the name and then  
you can press DONE and SEND to send  
your message.  
Select Add for each of the contacts  
names who you want to send the  
message to.  
the message, and select Delete.  
To read messages that have been sent,  
scroll right and your Messages menu will  
open. Select Message Inbox.  
4
Press DONE.  
7
8
When your setup is complete, press  
DONE and select New Message,  
followed by New Email.  
Note: The cost to send a text message  
depends on your Service Plan and you are  
charged for each person the message is  
sent to.  
To create and send an email:  
The cursor will be flashing ready for  
you to enter your message using  
predictive text.  
To read a new email message, press  
READ and your message will appear on  
your display.  
1
In the Home screen, scroll right to  
open Messages.  
2
3
4
Scroll to and select Email Msgs.  
Scroll to Email Msgs and press SELECT.  
The email message setup screen will  
show. Press SETUP.  
To delete a single character, press  
DELETE.  
To delete the entire message, press  
and hold DELETE.  
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Text Messaging  
5
message menu options  
Entry Mode  
Choose from Primary, Numeric  
and Symbol.  
Press SELECT, then  
a message.  
when you are writing  
Entry Setup  
Select either Primary setup. Choose  
from Primary Setup: predictive text  
(ITap) or Secondary Setup: standard  
text entry (TAP).  
Insert  
To insert a Note, Picture, Animation  
or Sound.  
Photo and Video  
Messaging  
Copy text  
To select and copy text into another  
message.  
Cut Text  
To select and cut a section of text within  
a message.  
Copy all Text  
To select and copy all text into  
another message.  
Cut all Text  
To cut all text out of a message.  
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Photo and Video Messaging  
Photo and Video Messaging  
explore a new world of messages  
with photo and video messaging  
the message on the website. You can also  
change your video settings to suit  
your surroundings  
the video you have selected displays in  
the playback screen.  
send video messages to email addresses.  
2
Press up or down on the navigation pad  
to pause or play the video, and press left  
or right on the navigation pad to skip to  
previous or next video.  
Video Messaging is the latest way to share  
your life. Shoot a video with your V545’s  
digital camcorder and send it immediately  
by multi media message.  
To shoot a video:  
To change your video settings:  
1
2
In the Home screen, press VIDEO.  
Scroll up to New video. Press  
SELECT.  
1
2
Press  
during recording or playback.  
Scroll to and select Videos Setup and  
choose which setting you wish to adjust:  
3
Press Details to view video  
clip information.  
Video clips are stored in your phone’s  
Media album. They are automatically saved  
once they have been shot.  
3
The active viewfinder appears on your  
display. Press up or down on your  
navigation pad to zoom in or out and  
when you are ready press CAPTURE  
to start recording a video clip.When  
you have finished press STOP.  
You then have the option to DISCARD  
or STORE your new clip.  
Auto Repeat  
4
5
Press  
to open the Videos Menu.  
Video Length  
Press Back to exit the video player.  
Lighting Conditions  
Exposure  
share the action live with  
video messaging  
You can send video messages to other  
phones that support Video Messaging and  
also to phones that do not (all the features  
will only be available if it is a Photo and  
Video Messaging enabled phone). A non-  
Photo and Video Messaging phone will  
receive a text message containing a  
Resolution  
Recording sound  
4
5
To send a video message:  
To playback your videos:  
Video clips can also be accessed  
via your Multimedia option from the  
main menu.  
1
2
Scroll right to open Messages, then  
select New Message and New  
Multimedia Msg.  
1
Press . Scroll to and select Multimedia.  
Select Videos and your most recent video  
clip will be highlighted. Press PLAY and  
website address and the recipient can view  
Enter your text on the next screen.  
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Photo and Video Messaging  
Photo and Video Messaging  
3
Press  
to open the MMS Menu.  
You can send photo messages to other  
phones that support Photo Messaging  
and also to phones that do not (all the  
features will only be available if it is a  
Photo and Video Messaging enabled  
phone). A non-Photo and Video  
5
6
The left and right arrows control the  
brightness and the up and down arrows  
zoom in and out.  
to taking a picture. When you are ready,  
Insert is highlighted, press SELECT to  
display a list of items you can insert,  
and select Video.  
press  
and scroll to and select Auto-  
Timed Capture.  
When you are ready to take the picture,  
press either the Navigation key or  
CAPTURE to take the photo. 7  
2
3
Set a timer for the camera to take  
a picture.  
4
Scroll to the video clip you want to send  
and press INSERT to insert the clip.  
Press OK to access your sending options.  
Scroll to an existing phonebook entry or  
highlight One Time Entry to enter a new  
phone number or email address.  
Enter the contact’s phone number and  
press OK then SEND.  
Turn the camera over so that the lens on  
the back is facing you, check your  
position in the mirror and wait for the auto  
timer to take your photo.  
5
6
Messaging phone will receive a text  
message containing a website address  
and the recipient can view the message  
on the website. You can also send photo  
messages to email addresses.  
Choose DISCARD to delete the image  
permanently or STORE to save the image  
on your phone.  
8
If you chose STORE, scroll to Store Only.  
Press SELECT and the image will be  
stored in your pictures folder. To access  
4
Alternatively, press the Smart key to take  
the photo.  
7
To take a Photo:  
your pictures, press  
and select Go To  
To adjust your camera settings:  
Photo Messaging changes the way you  
message, allowing you to send and  
receive text and photos in one message  
to other mobile users and even to an  
email address.  
Pictures. Scroll to select the picture you  
want to view and open it by pressing the  
Navigation key.  
1
2
In the Home screen, press the Smart key.  
You will see the photo viewfinder appear  
in the display.  
1
2
3
In the Home screen, press the Smart key.  
Press to open the Pictures menu.  
Scroll to Pictures Setup and press  
SELECT. Choose from:  
3
4
Hold your phone up with the lens level  
with your subject.  
To take a self portrait:  
Lighting Conditions  
Photos are stored in your phone’s Media  
album. They are automatically saved once  
they have taken.  
Use the 5-way navigation pad to adjust  
your image.  
1
In the Home screen, press the Smart key.  
On the back of your camera is a mirror,  
use this to arrange the way you look prior  
Exposure  
Resolution  
Shutter Tone.  
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Photo and Video Messaging  
Photo and Video Messaging  
4
Press CHANGE. Choose your option and  
press SELECT.  
4
Press  
to open the MMS Menu and  
6
You will be given the choice of entering a  
One Time Entry, a New phonebook Entry  
or scrolling through and selecting a  
contact from your phonebook. Follow the  
instructions on your display and then  
press SEND to send the message.  
6
Press , followed by Insert, then  
select Sound.  
choose from:  
Insert  
7
8
9
Make your selection and press SELECT.  
When you have finished press OK.  
See note 6 above for sending options.  
view a photo  
To insert another picture or Sound.  
Delete Page  
To view photos taken with your camera:  
To delete a page from a multi-page  
multi media message.  
To read a photo or multimedia message:  
1
Press  
and scroll to and  
Preview  
To write a multimedia message with photo  
select Multimedia.  
To review your message before  
sending it.  
and sound:  
1
When you receive a Photo Message you  
will see 1 Message From and the  
contact’s number in the display and an  
alert will sound. A Multimedia message  
can contain different attachments, for  
instance photos, pictures and animations  
attached. These will be displayed when  
you open the message.  
2
3
Scroll to and select Pictures.  
Scroll through and select the pictures you  
want to look at by pressing VIEW.  
Set Page Timing  
1
2
3
4
5
In the Home screen, scroll right to  
open Messages.  
To determine how long each page  
shows before moving to the next page.  
Select New Message, then New  
Multimedia Msg.  
To write a photo message:  
Entry Mode  
To choose symbols or numbers.  
Type your message, press SELECT  
1
When you store a photo, the Store  
Options menu will open. Scroll to Send in  
Message and press SELECT.  
The Message screen will appear.  
Enter the text for your message using  
the keypad.  
Entry Setup  
then  
.
To change the Primary Setup from  
English predictive text to another  
language, or turn off predictive text.  
Insert is highlighted. Press SELECT,  
Picture is highlighted. Press SELECT.  
Choose the photo you want to send and  
press SELECT.  
2
3
Press READ.  
You can store the message by  
2
3
pressing  
to open the MMS Menu  
and choosing Store.  
5
When you have finished your message  
press OK.  
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Photo and Video Messaging  
6
To delete your photo messages:  
1
2
Press . Scroll to and select Messages.  
Select Message Inbox, then scroll to the  
message you want to delete.  
3
4
Press  
and select Delete.  
Confirm by pressing Yes.  
Orange World  
and multimedia  
services  
To manage your photos and videos:  
To access your photos and videos, press  
then scroll to and select Multimedia  
then Pictures.  
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Orange World and multimedia services  
Orange World and multimedia services  
Orange World  
how to access Orange World  
info  
browser settings  
You can use your Orange phone for so much  
more than just texting and talking. With  
Orange World you can get the information  
you need when you need it, from cinema  
listings to football scores and train times to  
finding your nearest cashpoint.  
In the Home screen, scroll up to open  
Orange World.  
From Orange World you can:  
choose from a list of options while  
you are browsing  
Check the weather forecast  
fun  
See football fixtures and results  
You can access the Options menu at any  
time by pressing Options.  
Get live train timetables and traffic reports  
From Orange World you can:  
Check cinema listings and reviews  
Get directions  
The full list of Options is as follows.  
If you’ve got a few moments to spare,  
Orange World will keep you entertained with  
the latest games, music and celebrity gossip,  
or you could treat yourself to a new ringtone  
or wallpaper.  
Download a ringtone  
Download a city guide.  
Home  
Choose a colour wallpaper  
This takes you to the Orange World  
homepage.  
Play a game  
tools  
Catch up on celebrity gossip  
Reload  
Watch a video clip or trailer  
From Orange World you can:  
Reload the current page refreshing any  
information that may have changed.  
Read your horoscope.  
Send and receive email  
For more information on Orange World and  
other multimedia features call Orange  
customer services on 150 and ask for the  
Orange World ‘How to’ guide, or visit  
www.orange.co.uk/orangeworld.  
Find things nearby (cashpoints,  
Bookmarks  
cabs, restaurants)  
Allows you to create a shortcut to your  
favourite sites.  
Find a wap site.  
Save as bookmark  
Saves the address of the wap site you  
are browsing as a bookmark so you can  
access it easily in the future.  
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Orange World and multimedia services  
Orange World and multimedia services  
What are my GPRS wap settings?  
What are my GSM wap settings?  
Go to URL  
empty your cache  
Allows you to enter the address of a site  
that you wish to visit.  
Your phone has a cache to temporarily store  
sites you have visited. To ensure your phone  
remains confidential should it be used by  
anyone else, or to free up memory space,  
you may wish to empty it.  
Option  
Setting  
Option  
Setting  
Clear cache  
Name  
Orange GPRS Wap  
Name  
Orange WAP  
http://wap.orange.co.uk  
WAP  
Delete the information in the cache.  
Homepage  
Service Type 1  
Gateway IP 1  
Port 1  
http://wap.orange.co.uk  
Homepage  
Service Type 1  
Gateway IP 1  
Port 1  
WAP  
Note: The Options menu is dynamic in that  
its content may vary according to which wap  
site you are visiting.  
192.168.071.035  
192.168.071.035  
9201  
To empty your cache:  
9201  
Login  
-
Domain 1  
-
1
2
3
Press  
while you are browsing.  
Password  
GPRS APN  
-
CSD No. 1  
User Name 1  
Password 1  
Speed (Bps) 1  
Line Type 1  
+447973100500  
Orange  
Scroll to Clear cache and press SELECT.  
Press YES to confirm you want to clear  
the cache.  
orangewap  
multimedia  
9600  
Note: You do not need to enter anything  
in the username and password fields.  
Your Access point name is case sensitive.  
resetting browser connections  
ISDN  
In the unlikely event you lose your browser  
connection settings, copy them from the  
relevant table opposite.  
Note: Your username and password are  
case sensitive.  
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Orange World and multimedia services  
Orange World and multimedia services  
bookmark your favourite sites  
To go to a bookmark:  
alert with pictures. Subjects include film  
voice services  
and Chill Out.  
When you find a site that you like you can  
bookmark it. This means that when you want  
to visit the site in the future you can shortcut  
to it from the Orange homepage.  
1
Press . A submenu will appear with  
Home selected.  
If you prefer to listen to the news rather than  
read it simply call 177.  
To set up an Orange text or multimedia  
alert simply call 277 free from your  
Orange phone:  
2
3
4
Scroll to and select Bookmarks.  
The Shortcuts list will appear.  
Scroll to the bookmark you want to select  
and press GO TO.  
When you call 177 you can listen to up-to-  
date information on a variety of subjects  
including lotto results, the weather in your  
local area, your horoscope and a selection of  
topical information from around the UK.  
To bookmark a site:  
1
2
Call 277 free.  
5
Your bookmarked site will open.  
Follow the voice prompts.  
1
2
You must be in the site you want  
to bookmark.  
other multimedia services  
To cancel an alert dial 277 and follow  
the prompts.  
Press . You will be asked: Assign  
Bookmark for: your selected  
site/page? Select Yes.  
1
2
Call 177.  
text and mms alerts  
Simply follow the voice prompts to hear  
the information you want.  
Note: You can receive text alerts when  
3
4
A screen will appear, giving you the  
additional option to use a key or Voice  
shortcut. These are optional.  
Select DONE and a confirmation  
message will appear.  
Set up text alerts for sports results,  
roaming but you cannot set them up.  
horoscopes, news and lottery numbers.  
Note: You will be charged a set price of 40p  
Note: You will be charged 12p for each  
text alert received and 25p for each  
multimedia alert.  
per minute to call 177.  
Want to find out how your football team are  
doing, or get a daily weather forecast for  
your area? Set up Orange text alerts to  
stay updated. Or sign up for a multimedia  
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Orange World and multimedia services  
Orange World and multimedia services  
access information direct from your  
phone’s Orange Plus menu  
Orange Plus Call Orange enables  
How much does it cost?  
All future  
you to…  
Requests that you are sent regular  
updates on your chosen subject.  
No more  
Text messages to request information are  
free. Receipt of each Orange Information text  
message costs 12p.  
Your additional options can be found by  
pressing the Menu button on your phone  
and choosing Orange Plus.  
speak to Customer Services  
listen to your Answer Phone messages  
listen to traffic news using Text Alerts  
call Orange Directory Enquiries  
call Orange International  
Cancels the All future option.  
To access Orange Information:  
5
You will then have two further choices:  
You can:  
Get information  
Directory Enquiries  
1
2
Press . Scroll to Office Tools and  
press SELECT.  
Requests information be sent to your  
phone immediately  
easily get in touch with Orange  
request update of breaking news by  
setting up Orange Text Alerts.  
always be up to date with  
Scroll to Orange Plus and press SELECT.  
CHOOSE or enter the subject you are  
interested in.  
Add to menu  
Orange Information.  
Your SIM Card saves the information  
you’ve entered so you don’t need to  
re-enter it  
Orange Plus  
Orange Plus Information enables you  
to check…  
3
4
You will be offered a further list of  
options. Scroll to the one you want  
and press Select.  
Orange Plus Information is another way to  
request text messages on:  
Orange Plus Call Orange enables  
you to…  
sports, news and results  
Choose from the following three options:  
lottery, horoscopes, weather and jokes  
sports, news and results  
Latest  
stocks, indices and foreign exchange.  
lottery, horoscopes, weather and jokes  
Sends you a single text message with  
the latest information.  
speak to Customer Services  
stocks, indices and foreign exchange.  
listen to your Answer Phone messages  
listen to traffic news using Text Alerts  
call Orange Directory Enquiries  
82  
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Orange World and multimedia services  
Orange World and multimedia services  
call Orange International  
Directory Enquiries  
4
Scroll to read the message from  
Orange, then press OK.  
How much does it cost?  
2
3
4
5
Choose Payasyougo.  
Choose Top-up.  
request update of breaking news by  
setting up Orange Text Alerts.  
Balance and Top-up menu items are free,  
although some restrictions may apply.  
Choose Voucher.  
Orange Plus Payasyougo enables  
you to...  
Enter your Orange Top-up Voucher  
number and press OK.  
To call Orange:  
To check your balance:  
6
You will receive a message asking if you  
want to proceed. Scroll to read the full  
message and press OK. Choose Yes  
to proceed.  
only available to pay as you go customers  
1
Press . Scroll to Office Tools and  
press SELECT. Select Orange Plus.  
Scroll to Call Orange and press Select.  
Select one of the following:  
1
Press  
and select Office Tools, then  
check your balance  
Orange Plus.  
2
3
top-up your talk time by Orange  
2
3
4
Choose Payasyougo.  
7
You will receive a text message. Press the  
Cancel key until you return to the main  
menu and choose Messages. The  
message in your inbox will tell you that  
your Voucher has been redeemed, and  
gives you your new balance.  
Top-up Voucher  
Choose Balance.  
Customer Services  
link your phone to an Orange Top-up  
You will receive a text message.  
Press the Cancel key until you return  
to the main menu and choose  
Messages. The message in your  
inbox will tell you your balance.  
Answer Phone  
Swipe Card.  
Voice Media  
Traffic News  
What can I do with Pay as you go?  
Text Media  
Directory Enquiries  
Pay as you go gives you control of your  
phone expenses, and provides flexible  
options for topping up your balance.  
To Top-up your talk time using your credit  
International Directory Enquiries  
To Top-up your talk time using your  
or debit card:  
Breaking News.  
nominated card:  
Use this to Top-up your talk time with a  
nominated credit or debit card.  
1
Press  
and select Office Tools, then  
Orange Plus.  
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Orange World and multimedia services  
Orange World and multimedia services  
To use the Top-Up service you will first  
need to nominate your card with Orange.  
To register call 450 and choose option 1.  
5
6
Enter your Orange Top-up Swipe Card  
number, which is the number following  
894412, and press OK.  
your account online  
display your Personal Unlocking Key  
(PUK) code – this will be required  
Your Account is a great way to manage  
your Orange account online. Simply go to  
www.orange.co.uk and click on ‘your  
account’ on the left of the screen.  
should your phone become blocked  
due to entering the incorrect PIN code  
three times in a row.  
A message will appear confirming the  
Orange Top-up Swipe Card number  
(scroll to read the full message), and asks  
if you want to proceed. Press OK and  
choose Yes to proceed.  
1
Press  
and select Office Tools, then  
Orange Plus.  
2
3
4
5
Choose Payasyougo.  
If you’re a pay as you go customer, there  
is now an easier way to manage your pay  
as you go phone. You now have the  
Choose Top-up.  
If you’re a pay monthly customer,  
Select credit or debit card as appropriate  
You will automatically be connected  
to Customer Services to complete  
the transaction.  
7
You will receive a text message.  
Press the Cancel key until you return  
to the main menu and choose  
Messages. The message in your inbox  
will tell you that your Orange Top-up  
Swipe Card has been linked to your  
Pay as you go account.  
managing your Orange account has never  
been more straightforward. Through our  
easy to use website you can now:  
freedom to do all your phone tasks online.  
top-up your credit using your credit or  
view and change your account details  
debit card, or an Orange voucher  
To link an Orange Top-up Swipe Card to  
online  
view your remaining credit  
your account:  
view and change your talk plan  
view, register and delete the details of  
view your current bill and the two  
your Orange Top-up swipe cards  
1
Press  
and select Office Tools, then  
An Orange Top-Up Swipe Card enables you  
to Top-up your talk time at any registered  
outlet. For more information please see  
www.orange.co.uk  
previous  
display your Personal Unlocking Key  
Orange Plus.  
view your remaining inclusive minutes  
(PUK) code – this will be required  
should your phone become blocked  
due to entering the incorrect PIN code  
three times in a row.  
2
3
4
Choose Payasyougo.  
Choose Top-up.  
pay your bill by setting up a direct  
debit, or by using your credit or debit  
card  
Scroll to Swipe Card and press OK.  
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7
Orange Email and other services from  
your PC  
Manage your Orange phone account  
online (not available to Pay As You Go  
customers): check how many inclusive  
minutes you have remaining, view your  
latest bill, set up a direct debit or pay by  
credit card securely, change your  
Service Plan.  
Register with Orange Services and you will  
be able to:  
Get your own Orange email address  
which comes with free email alerts.  
(When you're out and about, you can  
receive a text message on your  
Orange phone to alert you to emails  
you've received.)  
your phone’s  
additional  
features  
registering with Orange Services  
To register with Orange Services from your  
PC just visit www.orange.co.uk/register  
Organise your personal diary which  
comes with free text message  
reminders for the important dates  
you want to remember.  
read your email on Orange World  
Select ‘Email’ under ‘Office Tools’ and you  
can access email providers including Orange,  
AOL, Yahoo! plus many more.  
Send 30 free text messages when online  
every month to phones on any network.  
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your phone’s additional features  
your phone’s additional features  
®
use Bluetooth for wirefree™  
change it. Once you have accepted the  
6
Look For Devices is highlighted.  
To receive a call on your headset:  
communication with another device  
name, Name Saved is shown.  
Press SELECT. You will see Scanning in  
the display followed by the number of  
devices found.  
1
2
If your headset is on and linked to your  
phone you will hear a ringtone. Press the  
multifunction button to answer the call.  
If your headset is off, open the boom  
to automatically answer the call with  
the headset.  
®
Bluetooth is a radio technology  
Before your phone can communicate with  
another device, you need to pair your phone  
with a device. Your phone can be paired with  
up to 10 other Bluetooth™ devices.  
that enables you to make wireless  
connections between your phone and  
other electronic devices.  
7
8
You will see a list of devices.  
Those currently connected to your  
phone have a tick beside the name.  
A device may request permission to  
pair with your phone. If the devices  
have not been paired you will be  
asked to enter the passcode of the  
device you wish to connect to. Decide  
on a 1-16-digit code of your choice  
and enter it into both devices.  
To allow this, press YES and enter the  
agreed PIN code to create a paired  
connection with that device.  
This allows for the easy exchange of  
information like contacts and diary  
To pair your phone:  
To make a call with your headset:  
®
appointments and will allow you to connect  
to a laptop to use your phone as a modem.  
1
Make sure that Bluetooth is active on  
both devices.  
1
If you have voice tags set up on your  
phone, press the multifunction button  
and say the name of the person you  
want to call. The call will be connected.  
To make a call using the redial function  
2
3
Press  
and scroll to Settings.  
®
For the most effective Bluetooth  
Press SELECT. Scroll to Connection and  
press SELECT.  
communication, always keep your  
9
®
Bluetooth devices within 10 metres of  
4
5
Bluetooth Link is highlighted.  
Press SELECT.  
2
each other.  
press  
once to call the last number  
Handsfree is highlighted. Press SELECT.  
dialled. Press the multifunction button  
again to end the call.  
®
When you first activate Bluetooth the  
You will be asked to temporarily power  
®
phone will ask for the device name of your  
phone. You can accept the default name or  
on Bluetooth . Press YES.  
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your phone’s additional features  
8
When you have an active call on  
your phone you can transfer it to your  
®
Bluetooth headset.  
To transfer a call from your phone to  
your headset:  
1
2
Open the boom on your headset to  
activate the auto transfer feature.  
Press the multifunction button and the  
call will be transferred from your phone to  
your headset.  
personalise  
your phone  
®
To disconnect your Bluetooth link:  
To end the connection between your phone  
and the headset, simply close the boom.  
Note: In some countries there may be  
®
restrictions on using Bluetooth devices.  
Check with your local service provider.  
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personalise your phone  
personalise your phone  
always be alerted to a call or  
a text message in the most  
appropriate way  
Alarms  
To change the layout of your wallpaper,  
select Layout then choose from Centre,  
Tile, or Fit-to-screen.  
setting a phone theme  
Data Calls  
Ringer IDs  
Key Volume  
Reminders  
A phone theme consists of a set of image  
and sound files with a specific theme eg  
event or cartoon character that you can  
apply to your phone. A theme typically  
consists of a wallpaper image, screen  
saver and ring tone. You can also  
download and install additional themes  
to your phone.  
1
2
3
Press STYLES.  
change your colour style  
Select Style and press CHANGE.  
Choose from:  
select a wallpaper  
You can personalise your phone screen  
by changing the colour.  
Loud  
Soft  
You can change the background image  
on your idle screen by choosing a new  
wallpaper.  
Vibrate  
To change the colour:  
Vibe & Ring  
Vibe then Ring  
1
2
Press , then scroll to and  
select Settings.  
To set a theme on your phone:  
Silent  
To change your wallpaper:  
Personalise is highlighted.  
Press SELECT.  
1
2
Press . Scroll to and select  
Multimedia, then Themes.  
Select the theme of your choice and  
press OK.  
4
5
Scroll down to Detail and press  
CHANGE.  
1
2
Press , then scroll to and  
select Settings.  
3
4
Scroll to and select Skin.  
Scroll to a style and press SELECT  
to change the colour.  
You can change any of the following  
alerts:  
Personalise is highlighted.  
Press SELECT  
Ring Volume  
3
4
5
Scroll to and select Wallpaper.  
Select Picture and press CHANGE.  
Scroll through the available wallpapers  
and press SELECT.  
Calls  
Text Msgs  
Answerphone  
94  
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personalise your phone  
personalise your phone  
To download a theme using  
select a screensaver  
To control the display brightness:  
To set the display timeout:  
Micro-Browser:  
When your phone is not in use you  
can display a colourful screensaver.  
You can also set the time delay, before  
the screensaver comes on.  
1
2
Press . Scroll to and select Settings.  
Select Initial Setup, then scroll to  
Brightness.  
1
2
3
Press . Scroll to and select Settings.  
Select Initial Setup, then Display Timeout.  
Set the amount of time for the  
display to turn off when no activity  
is detected.  
1
Press . Scroll to and select  
Orange World.  
2
3
Select Browser.  
3
Use scroll keys to choose the level  
of brightness and press OK to confirm.  
To download a picture, sound or  
theme, highlight the file, press  
SELECT then press STORE.  
To select a screensaver:  
To adjust the backlight:  
To download applications from the web:  
1
2
Press . Scroll to and select Settings.  
Personalise is highlighted.  
Press SELECT.  
1
2
3
Press . Scroll to and select Settings.  
Select Initial Setup, then Backlight.  
Set the amount of time your display  
and keypad backlights stay on.  
1
2
Press , scroll to and select Settings.  
Select Java Settings, then Java  
App Loader.  
3
4
Scroll to and select Screen Saver.  
Press SELECT.  
3
Follow the prompts to connect your  
phone to the computer when asked.  
Picture will be highlighted. Press  
CHANGE. Scroll to the picture you  
want as your screensaver and  
press SELECT.  
5
Scroll to Delay and press CHANGE  
to set your required time delay.  
96  
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9
.
manage  
your time  
98  
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manage your time  
manage your time  
set the time and date  
Note: You can set up to 5 separate alarms.  
To check your calendar settings:  
keep track of your time and finances  
Your V545 has a built-in calculator.  
To use the calculator:  
To set your phone’s time and date:  
use your phone’s organiser to remind  
yourself of important events  
1
2
Press  
while you are in  
your calendar.  
1
2
3
Press . Scroll to and select Settings.  
Select Initial Setup.  
Scroll to Setup and press SELECT.  
Choose from:  
Your V545 has a built-in calendar so  
you can keep track of important meetings  
you need to attend. You can save up to  
20 appointments.  
Time and Date is highlighted. Press  
SELECT.  
Default: allows you to view you  
1
Press . Scroll to and select Office  
Tools.  
calendar by week or month.  
4
Scroll to the date or time and press  
CHANGE, then enter the new date or  
time and press OK.  
Daily begin: allows you to set the  
2
3
Select Calculator.  
time your calendar notes begin.  
Use the number keys to enter numbers,  
the arrow keys to scroll to the calculation  
type you want and the press Equals for  
your answer.  
To add an appointment:  
Delete after: allows you to the time  
for deletion of events.  
To set your phone’s alarm clock:  
1
2
2
3
Press . Scroll to and select Office  
Tools.  
Reminder: allows you to choose  
between Always of Delayed if off.  
1
2
Press , scroll to Office Tools and select  
Alarm Clock.  
Select Calendar and highlight the day of  
the event.  
To use the currency converter:  
Scroll to New Alarm clock and press  
Select. Enter the details of your alarm and  
then press OK.  
Press the navigation key, then press  
and select New.  
1
Press . Scroll to and select Office  
Tools, then Calculator.  
Enter the event details and then  
press OK.  
2
3
Press  
and select Exchange Rate.  
3
4
Use the scroll keys to enter alarm details:  
Press OK to confirm.  
Enter the exchange rate of the currency  
you want to convert and press OK  
100  
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manage your time  
10  
4
5
Press  
and select Convert Currency.  
Enter the currency you want it converted  
to and press Equals.  
have fun on  
your phone  
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have fun on your phone  
have fun on your phone  
when you have time to spare, why  
not test your gaming skills against  
your phone  
wap games  
download games and applications  
To open a downloaded game or  
application:  
You can access a great selection of games  
on your phone using your wap connection.  
These games are different to the  
Your phone is preconfigured with Java™  
technology. This allows you to download  
Java™ games and applications to your  
phone via Orange World, which you can  
then use and update wherever you are.  
1
2
Press  
.
With the full colour screen and excellent  
sound quality, gaming on your V545 is  
more fun than ever. You can also  
Scroll to Games & Apps, highlight the  
game/application you want to launch  
and press Select.  
downloadable games, as they require you to  
be connected while you are playing.  
download new games to play from  
Orange World when you’ve completed the  
games we’ve already put on your phone.  
To play games on Orange World:  
To download a Java™ game or  
application:  
1
2
Open the Orange World homepage by  
scrolling right in the Home screen.  
Then Java Settings followed by Java  
App Loader and follow the prompts to  
connect your phone to the computer.  
To play a game:  
1
2
3
Select the game or application you  
want to download.  
1
2
Press . Scroll to Orange World and  
press Browser.  
Follow the on-screen prompts for  
downloading.  
Highlight the game you want to play  
and press SELECT, then DWNLOAD.  
All downloading applications will be  
stored in your Multimedia menu.  
Note: You will be charged the standard  
Orange World access charge while you  
are connected and playing games.  
104  
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11  
International  
services  
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International services  
International services  
What are the international dialling  
codes I need to add to numbers  
when I am calling to or from the UK?  
Orange International services for  
pay monthly customers  
Note: The availability of this service will be  
pay monthly check list before  
you travel  
dependent on the partner network  
supporting Text Messaging and  
MultiMedia Messaging.  
Whether it’s two weeks in the sun or a  
quick business trip, take Orange with you  
when you go abroad and have the  
reassurance that it’s the affordable way to  
keep talking.  
1
Call customer services on 159 from your  
Orange phone or 07973 100 159 from  
any other phone to activate your phone  
so you can make and receive calls  
country  
code  
Austria  
+43  
When travelling abroad, always try to  
keep safety at the front of your mind.  
Belgium  
+32  
Cyprus  
+357  
+45  
abroad. Roaming needs to be activated  
at least 24 hours before travelling abroad  
and it only has to be activated once.  
If you want to use Answer Fax abroad  
you must have it activated on your  
Denmark  
France  
1
For safety and security, always pack  
your Orange phone in your hand  
luggage and switch it off before  
boarding a plane.  
+33  
You can call or send text messages or  
photo messages from abroad by simply  
adding the international dial code before  
the number you call or text.  
Germany  
Greece  
+49  
2
+30  
Italy  
+39  
2
Let others know you are abroad so  
they can expect a different ring tone  
when they call you or they might hear  
a recorded message in a foreign  
language if you are out of coverage.  
account at least 24 hours before you  
leave the UK. Call 150 from your Orange  
phone or 07973 100 150 from any other  
phone for details. The availability of this  
service is dependent upon the partner  
network which you are logged into.  
If you have Line 2 we recommend that  
you divert all Line 2 calls to your  
Orange Answer Phone before you  
leave as this service is not available  
Luxembourg  
Netherlands  
Northern Cyprus  
Portugal  
+352  
+31  
If you call or send a text or photo  
message abroad from the UK it makes  
sense to use your Orange phone.  
Orange’s low fixed price rates make it  
simple to work out exactly what you will  
be charged, so now you can stay in touch  
around the world.  
+905  
+351  
+353  
+34  
Rep. of Ireland  
Spain and islands*  
Sweden  
3
+46  
UK  
+44  
*includes the Canary and Balaeric islands.  
while you are abroad.  
108  
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International services  
International services  
4
5
Remove any temporary bars on  
international calls using the menu options  
on your phone.  
Orange International services for pay  
as you go customers  
pay as you go check list before  
you travel  
How do I know which countries  
I can call from and to using my  
Orange phone?  
Set up any diverts on your Orange phone  
before you leave the UK as you will not  
be able to do it when you are abroad.  
Refer to Chapter 4 for more information  
on call diverts.  
Whether it’s two weeks in the sun or a quick  
business trip, take Orange with you when  
you go abroad and have the reassurance  
that it’s the affordable way to keep talking.  
1
Remove any temporary bars on  
international calls using the menu options  
on your phone.  
Call the Information line on 450 from  
your Orange phone or 07973 100 450  
from a landline. You can also  
2
Top up your Talk Time by:  
go to www.orange.co.uk to obtain an  
up-to-date list of roaming destinations.  
Credit or debit card  
6
7
Make sure you pack your charger and a  
three-pin adaptor so you can charge your  
phone while abroad.  
You can call or send text messages or photo  
messages from abroad by simply adding the  
international dial code before the number you  
call or text.  
Register your card 72 hours before you  
go and you can then call 450 from your  
Orange phone to top up your talk time.  
When travelling abroad, always try to keep  
safety at the front of your mind.  
Make sure that the frequently used  
numbers in your phonebook are saved  
with the International dialling codes you  
need, ie, +44 minus the leading zero from  
the area code for calls back to the UK.  
Orange Top-up Swipe Card  
Before you go, use your Orange Top-up  
Swipe Card to top up; in the UK they’re  
available in any Orange shop and  
If you call or send a text or photo message  
abroad from the UK it makes sense to use  
your Orange phone. Orange’s low fixed price  
rates make it simple to work out exactly what  
you will be charged, so now you can stay in  
touch around the world.  
1
2
For safety and security, always pack  
your Orange phone in your hand luggage  
and switch it off before boarding a plane.  
Let others know you are abroad so they  
can expect a different ring tone when  
they call you or they might hear a  
wherever you see the Top-up symbol.  
Orange vouchers  
Note: The availability of Orange products and  
services when roaming is dependent upon  
the partner network.  
Buy £20 and £50 vouchers from any  
Orange shop or high street stockist.  
Note: Orange Top-up vouchers are not  
currently available abroad. Only UK  
vouchers will be redeemed.  
recorded message in a foreign language if  
you are out of coverage.  
110  
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International services  
International services  
3
4
Make sure you pack your charger and a  
when you go abroad, you need to  
using your Answer Phone abroad  
using GPRS abroad  
three-pin adaptor so you can charge your select the partner network to use  
phone while abroad.  
While abroad, you can use your Answer  
Phone as easily as you do when in the UK.  
If you use GPRS abroad you may need to  
manually select the network you use to  
ensure that you are roaming on a network  
that supports GPRS Roaming.  
Make sure that the frequently used  
Orange has partnerships with a range of  
networks in a variety of countries.  
When you go abroad, you need to tell your  
phone to select a network.  
numbers in your phonebook are saved  
with the international dialling codes you  
need, ie, +44 minus the leading zero from  
the area code for calls back to the UK.  
1
2
Simply press and hold the 1 key.  
You will be connected to your  
Answer Phone. Now just press:  
Call customer services on 150 from your  
Orange phone, or 07973 100 150 from any  
other phone, to get an up-to-date list of  
foreign operators that support GPRS  
Roaming and the tariffs applicable to the  
service plan.  
1
2
3
4
Press . Scroll to and select Settings,  
then select Network.  
Note: The availability of Orange products and  
services when roaming is dependent upon  
the partner network.  
1
2
3
7
8
9
#
to listen to your message again  
to save your message  
to delete your message  
to rewind 10 seconds  
Scroll to Available Networks and  
press SEARCH.  
Your phone will automatically search for  
local networks and list the results.  
Highlight the network you want to  
use and press VIEW then, REGISTER  
to connect.  
to skip to the next message  
to fast forward 10 seconds  
to return the call  
You can connect to GPRS services as if you  
are in the UK when you use it abroad.  
For more information call Orange customer  
services on 150 or, if you are a pay  
as you go customer, on 451 from your  
Orange phone.  
112  
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12  
ensure your  
phone is secure  
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ensure your phone is secure  
ensure your phone is secure  
Orange Care  
To get Orange Care call 150 if you are a  
If this can’t be avoided, please  
make sure it’s locked in the boot or  
glove compartment.  
To speed up your claim make a note  
pay monthly, or 450 if you are a pay as  
you go customer.  
of the key facts before calling, eg, time  
of theft, where you lost it, how it got  
damaged and what the damage is,  
steps taken to recover your phone and  
any other relevant details. You must  
provide any assistance and/or  
Life’s difficult enough, without having to  
worry about the expense and hassle of  
replacing your phone.  
Never loan your phone to  
Note: Orange Care includes insurance  
and warranty which is subject to terms  
and conditions and exclusions as  
stated in Chapter 14. You should read  
these carefully.  
someone else.  
Don’t leave your phone on transport,  
for instance busses, planes or trains.  
With Orange Care you get:  
Worldwide cover for 12 months against  
information that Orange reasonably  
requests in connection with the  
replacement of your phone.  
loss, theft, accidental or malicious  
damage and handset breakdown.  
How to claim:  
A replacement phone of the same  
protecting your phone  
Report the loss, theft or damage to  
Remember, if your phone is stolen or  
model despatched within 24 hours of  
our acceptance of your claim, to any  
UK address.  
Orange as soon as possible.  
maliciously damaged we need a crime  
reference number or a lost property  
number if it is lost.  
Accidents happen – which is why we offer  
Orange Care. However, we do ask that  
you take good care of your phone and  
follow just a few basic steps to help  
protect your phone:  
Loss, theft or malicious damage  
claims must be reported to the police  
The same number and the same service  
immediately (or as soon as possible  
Once your claim is accepted and the  
on your replacement Orange phone that  
you enjoyed on your old one, so you’re  
never out of touch for long.  
within 24 hours of discovery).  
administration fee of £15 is paid,  
Orange will despatch your  
To make a claim or to have your  
phone barred to prevent unauthorised  
use simply call Orange customer  
services on 07973 100 150, or if you  
are abroad call +44 7973 100 250.  
replacement phone. Please see the  
Orange Care terms and conditions for  
more information.  
Great value cover for £5 per month.  
Don’t leave your phone unattended in  
a public place.  
Don’t leave your phone in a vehicle.  
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ensure your phone is secure  
ensure your phone is secure  
Small Business customers opening an  
Orange account receive Orange Care  
free of charge for the first 12 months.  
Small Business customers will receive a  
free replacement for their lost, stolen and  
damaged phones, sent out within 24  
hours of our acceptance of your claim.  
to 1111. To increase your phone’s  
To activate your SIM Card PIN:  
To change your SIM Card PIN:  
security you can change the PIN to a  
number only you know.  
1
Press . Scroll to and select Settings,  
then Security.  
1
2
3
Press . Scroll to and select Settings.  
Scroll to Security and press SELECT.  
Scroll to New Passwords and press  
Select, then scroll to SIM PIN and  
press CHANGE.  
2
3
Scroll to SIM PIN and press CHANGE.  
On is highlighted, press SELECT. Enter  
your four digit PIN, this is preset to  
1111. Press OK  
What if I enter the wrong PIN?  
If you enter an incorrect SIM Card PIN or  
PIN2 three times in a row, your SIM Card  
will block. You will need a PUK (personal  
unblocking key) to unblock your SIM Card.  
4
5
Enter your current PIN and press OK.  
Enter your new PIN code and press  
OK. Enter the new code again and  
press OK.  
manufacturer’s warranty  
Note: If you enter an incorrect PIN  
code, three times in a row, your  
SIM Card is disabled and your phone  
displays SIM Blocked.  
If you do not have Orange Care you still  
receive a 12-month manufacturer’s warranty  
which covers you against phone faults.  
Please call 150 for more details.  
Call customer services on 07973 100 150  
if you are a pay monthly customer or  
07973 100 450 if you are a pay as you go  
customer for details on how to unblock  
your phone.  
To turn your phone on once SIM Card  
ensure that only authorised people  
can use your phone  
PIN is activated:  
Do not attempt to guess the PUK code. If  
you enter your PUK code incorrectly 10  
times in a row, you will permanently block  
your SIM Card and you may have to  
return your phone to Orange.  
1
2
When you switch your phone on,  
Enter PIN will appear in your display.  
Enter the four-digit PIN Code and  
press OK.  
If your phone’s SIM Card PIN is activated,  
a four-digit PIN (Personal Identification  
Number) will be requested each time you  
switch your phone on. This PIN is preset  
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ensure your phone is secure  
13  
security code protects your phone  
against unauthorised use  
What are the security codes for?  
Your Orange phone comes with a number  
of preset security codes. Each code  
controls one of your phone’s features. Use  
the table below to identify which code you  
need to activate each feature.  
The security code can be set to activate  
when a different SIM Card is used in your  
phone, to prevent unauthorised use. The  
security code is preset to 0000.  
reference  
security feature  
preset code  
1
2
3
Press . Scroll to and select Settings.  
Select Security.  
SIM Card PIN (PIN1)  
Fixed dialling (PIN2)  
Call barring  
1111  
1111  
1111  
12345  
Select the level of protection you would  
like for your phone. Choose from:  
Lock code  
Phone Lock  
Enter the unlock code to use your  
phone, or to answer a call or read a  
new message.  
Call Barring  
SIM PIN  
Lock Application  
New Passwords  
Lock an application so the unlock  
code has to be entered to use  
the application.  
Change any of the security codes.  
Fixed Dial  
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reference  
reference  
safety  
operate at a higher power level than is  
If you don’t have a personal handsfree  
kit or personal handsfree car kit, stop  
and park your vehicle safely with the  
engine off before using your phone,  
although never on a motorway slip road  
or hard shoulder even if it is urgent.  
Do not store or carry inflammable  
liquids, gases or explosive materials in  
the same compartment as your phone,  
its parts or accessories and always  
store your phone safely and securely.  
You should always use a phone holder  
in your car to secure your phone safely.  
Never place the phone on the  
Accessories Hotline on 0500 178 178 or by  
visiting your local stockist.  
needed. As with any other radio  
transmitting equipment, you are advised  
that for the satisfactory operation of your  
phone and for your own safety, you should  
use your phone only in the normal  
operating position.  
1
network services  
The mobile phone described in this guide is  
approved for use on the Orange network. A  
number of features included in this guide  
are called Network Services. These are  
special services that you can arrange  
through Orange. Before you can take  
advantage of the Network Services, you  
must subscribe to them through Orange.  
Instructions for these services are included  
in this guide.  
4
car kit installation  
Only qualified personnel should install or  
service the personal handsfree car kit or  
the phone in a vehicle. Faulty installation  
or service may be dangerous and may  
invalidate any warranty which may apply  
to the unit.  
3
using your Orange phone in  
a vehicle  
Safety comes first, and is the ultimate  
responsibility of the driver. Therefore:  
For vehicles equipped with an air bag,  
remember that an air bag inflates with  
great force. Do not place objects,  
including both installed or portable  
wireless equipment, in the area over the  
air bag or in the air bag deployment  
area. If a personal handsfree car kit is  
improperly installed and the air bag  
inflates, serious injury could result.  
Check regularly that all mobile phone  
equipment in your vehicle is mounted  
and operating properly.  
Orange recommend that you do not use  
your phone when driving, unless you are  
using a wired personal handsfree kit or  
personal handsfree car kit.  
2
everyday use of your phone  
passenger seat or where it can break  
loose in a collision or sudden stop.  
Hold your phone as you would any other  
telephone, with the antenna pointing up  
and over your shoulder. If your phone has  
an extendible antenna, extend it fully. Do  
not touch the antenna unnecessarily when  
the phone is switched on, as this will affect  
call quality and may cause the phone to  
If you need to make or receive a call  
and you have a personal handsfree kit  
or personal handsfree car kit, make sure  
it is done sensibly using speed dialling  
or voice activation where possible, and  
keeping calls brief and to a minimum.  
Remember: Always give your full attention  
to driving. There is a personal handsfree kit  
and personal handsfree car kit available for  
most Orange phones which you can  
purchase separately by calling the Orange  
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reference  
reference  
Your mobile phone is a low power radio  
transmitter and receiver. When it is  
switched on, it receives and sends out  
radio frequency (RF) signals. Most modern  
electronic equipment is shielded from RF  
signals. However, RF signals may affect  
improperly installed or inadequately  
shielded electronic systems in motor  
vehicles (eg electronic fuel injection,  
electronic anti-lock braking, electronic  
speed control or air bag systems, etc).  
Check with the manufacturer or its  
representative regarding your vehicle. You  
should also consult the manufacturer of any  
equipment that has been added to your  
vehicle.  
6
emergency calls  
When making an emergency call,  
Note: Official emergency numbers (e.g  
If your phone offers the features listed  
below, and if you have restricted or barred  
outgoing calls from your phone, calls to  
emergency numbers (999 or 112 in the UK)  
may still be possible. The features are:  
remember to give all the necessary  
999, 112 or other official emergency  
number) may vary by location. However,  
only one official emergency number is  
programmed into your phone, which may  
be incorrect if you are using your phone  
overseas. Please check with our Partner  
Network abroad for the emergency number  
that is used in that location. Your Orange  
phone, like any mobile phone, operates  
using radio signals, mobile and fixed line  
networks which cannot always guarantee  
connection in all conditions. Therefore  
never rely solely upon your mobile phone  
for essential communication such as  
medical emergencies. Do not hang up  
during an emergency call until you are told  
to do so by the operator.  
information as accurately as possible.  
Remember that your phone may be the  
only means of communication at the scene  
of an accident - do not cut off the call until  
given permission to do so by the operator.  
Restricted dialling lists  
Call barring  
Fixed dialling lists  
7
one touch emergency dialling  
Calls to closed user groups  
If your phone supports preprogrammed  
one touch emergency dialling, using the 9  
key to call the emergency number may not  
be possible when you have restricted or  
barred outgoing calls from your phone. This  
depends on the type of restriction you have  
chosen, and the type of barring option you  
have selected.  
Keypad locking  
Ensure the phone is switched on and in  
service. Give your location to the operator.  
To make an emergency call:  
1
If the phone is not on, switch it on.  
Check for adequate signal strength.  
From the main display key in the  
emergency number for your location (eg  
999, 112 or other official emergency  
number).  
5
fuse replacement  
Always replace a blown fuse with a fuse  
of the same type and size. Never use a  
fuse of a higher rating.  
2
One touch emergency dialling does not  
operate when certain other features are in  
use (such as keypad locking and others).  
Note: When using voice dialling you must  
say the name exactly as you said it when  
you recorded it, which may be difficult in,  
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reference  
for example, a noisy environment or during  
an emergency. Do not rely solely upon  
voice dialling in all circumstances.  
9
pacemakers  
10 hearing aids  
12 aircraft safety  
Pacemaker manufacturers recommend  
that a minimum separation of 16 cm (6  
inches) be maintained between a  
handheld phone and a pacemaker to  
avoid potential interference with the  
pacemaker. These recommendations  
are consistent with the independent  
research of and recommendations of  
Wireless Technology Research. Users  
with pacemakers should therefore:  
Certain hearing aids can be interfered with  
by your mobile phone. If this occurs, please  
consult the hearing aid manufacturer.  
Using your phone while in the air is  
prohibited. Switch off your phone before  
boarding any aircraft. The use of mobile  
telephones in an aircraft may be dangerous  
to the operation of the aircraft, disrupt the  
mobile telephone network, and is illegal.  
Note: A valid SIM Card must be inserted in  
your phone in order to make emergency  
calls. Pay as you go customers do not need  
to have talk time available, but need to have  
used the phone in the previous six months.  
11 other medical equipment  
Operation of any radio transmitting  
equipment, including mobile phones, may  
interfere with the working of other  
Note: Failure to observe this instruction  
may lead to suspension or denial of Orange  
phone services to the offender, or legal  
action or both.  
inadequately protected medical devices.  
Consult a physician or the manufacturer of  
the medical device if you have any  
8
operating environment  
Remember to follow any special regulations  
in force in any area, and always turn off  
your phone wherever it is forbidden to use  
it, or when it may cause interference or  
danger. When connecting the phone or any  
accessory to another device, read its user  
guide for detailed safety instructions.  
Always keep your phone at least 20  
cm (8 inches) away from your  
pacemaker when the phone is  
switched on.  
questions. Always switch off your phone in  
health care facilities when any regulations  
posted in these areas instruct you to do so.  
13 explosive materials  
You are advised to switch off your phone  
Never carry your phone in your  
when at a petrol station or other refuelling  
point. You must observe restrictions on  
the use of radio equipment in fuel depots  
(fuel storage and distribution areas);  
chemical plants or where blasting  
operations are in progress.  
breast pocket.  
Use the ear opposite to the  
Do not connect incompatible products.  
pacemaker to minimise the potential  
for interference.  
Switch off your phone immediately  
if you suspect that interference is  
being caused.  
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Areas with a potentially explosive  
14 general safety information  
phone after each use to ensure that any  
confidential information cannot be  
accessed by anyone using your phone.  
Parts of the phone are magnetic.  
Metallic materials may be attracted to  
the phone. Always secure the phone in  
its holder because metallic materials  
may be attracted by the earpiece.  
Do not place credit cards or other  
magnetic storage media near the  
phone, because information stored on  
them may be erased.  
Do not charge the battery when either  
of your phone’s covers are removed.  
Keep the phone and all its parts and  
accessories out of children’s reach.  
Your phone is not water resistant.  
Keep it dry. Precipitation, humidity and  
all types of liquids or moisture can  
contain minerals that will corrode  
electronic circuits.  
atmosphere are often but not always  
clearly marked. They include: below  
deck on boats; chemical transfer or  
storage facilities; vehicles using liquefied  
petroleum gas (such as propane or  
butane); areas where the air contains  
chemicals or particles, such as grain,  
dust or metal powders; and any other  
area where you would normally be  
advised to turn off your vehicle engine.  
When changing your phone’s cover,  
always switch off the power and  
disconnect the phone from the charger  
or any other device. Always store the  
phone with the covers attached. Never  
use a phone without a cover.  
Remember to always make backup  
copies of all important data.  
Your phone must be switched on to  
access games, ring tone composer,  
calendar, calculator, wap, infrared, timer  
and other similar features. Do not  
switch your phone on when mobile  
phone use is prohibited or when it may  
cause interference or danger.  
Do not use your phone in dusty, dirty  
areas. Its moving parts can be damaged.  
Your phone is powered by a  
Note: The functioning of your phone can  
be affected by localised conditions, and we  
cannot guarantee coverage inside  
buildings. If you have difficulty in making or  
receiving calls, you should contact Orange  
customer services.  
Always switch your phone off in any  
facility where posted notices so require.  
rechargeable battery. Note that a new  
battery’s full performance may only be  
achieved after two or three complete  
charge and discharge cycles.  
15 phone and battery care  
The information or services you have  
accessed using wap are stored in the  
cache of your phone, which is a  
memory used to store data temporarily.  
You should empty the cache of your  
Warning: Use only batteries, charger and  
accessories approved for use with this  
particular phone model. The use of any  
other types may invalidate any approval or  
warranty applying to the phone, and may  
be dangerous.  
The battery can be charged and  
discharged hundreds of times but it will  
eventually wear out. When the operating  
time (talk time and standby time) is  
noticeably shorter than normal, it is time  
to buy a new battery.  
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Temperature extremes may affect the  
ability of your battery to charge: allow it  
to cool down or warm up first.  
Never use any charger or battery which  
is damaged or worn out.  
Keep all SIM Cards out of  
When you disconnect the power cord of  
any accessory, including the charger,  
grasp and pull the plug, not the cord.  
For good operation times, discharge  
an NiMH battery from time to time by  
leaving your phone switched on until it  
turns itself off.  
Do not store your phone in cold areas.  
When it warms up (to its normal  
temperature) moisture can form inside  
the phone which may damage  
electronic circuit boards.  
children’s reach.  
Use your phone battery only for its  
intended purpose, and never use any  
charger or battery which is damaged  
or worn out.  
Always unplug the charger when not in  
use. Do not leave the batteries  
connected to the charger for longer  
than a week, since overcharging may  
shorten its lifetime. If left unused, a fully  
charged battery will discharge itself over  
time.  
Never allow the battery terminals to  
short circuit, as this can cause damage  
to the battery or to the connecting  
object (a short circuit can occur if a  
metallic object such as a coin, clip or  
pen causes direct connection between  
the + and - terminals of the battery).  
Therefore, always take adequate  
precautions when carrying a spare  
battery in a purse or pocket.  
All of the above suggestions apply equally  
to your phone, battery, charger or any  
accessory. If any of them is not working  
properly, contact Orange customer services  
on 07973 100 150 or, if you are a pay as  
you go customer, on 07973 100 451, from  
any other phone for assistance.  
Do not attempt to open the casing on  
your phone or its battery. Non-expert  
handling may damage it.  
Do not drop, knock or shake the phone.  
Rough handling can break the internal  
circuit boards.  
Do not paint your phone as this can  
clog its moving parts and prevent  
operation.  
Do not use harsh chemicals, cleaning  
solvents, or strong detergents to clean  
your phone. Wipe it with a soft cloth  
slightly dampened in a mild soap and  
water solution.  
radio waves and  
your phone  
Only use the antenna supplied or an  
approved replacement antenna.  
Unauthorised antennae, modifications  
or attachments could damage the  
phone and may violate regulations  
governing use of mobile phones.  
Batteries must be recycled or disposed  
of properly and according to your local  
regulations, and must never be  
disposed of in household waste. Never  
dispose of batteries in a fire.  
Specific absorbtion rate, or SAR, is an  
internationally accepted way of measuring  
how much radio frequency (RF) energy is  
absorbed by the body when a mobile  
phone is used.  
Do not store it in hot areas. High  
temperatures can shorten the life of  
electronic devices, damage batteries  
and warp or melt certain plastics.  
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All phones on the Orange network are  
designed by the phone manufacturers to  
comply with the relevant recommendations  
and standards. Orange believes that new  
and existing customers should be fully  
informed about SAR.  
paperwork  
(excluding pay as you go) or to send you  
information on products and services  
which may be of particular interest to you.  
From time to time, we may pass  
send a cheque each month. To set up a  
Direct Debit payment call 150 from your  
Orange phone.  
14-day phone return  
The 14-day phone return only applies to  
new phones and excludes upgrades and  
reconditioned phones. If you are unsatisfied  
with our service in any way, you can return  
your phone within 14 days of purchase,  
and we will reimburse you the cost of  
purchase and your connection charge. All  
we request is that you pay for the calls  
you’ve already made and a percentage of  
the monthly subscription. Simply fill in the  
form supplied with your phone and take it  
along with your phone to your stockist. You  
should retain the form for your records.  
information about you to third parties or  
government agencies. Full details are  
given in the terms and conditions booklet.  
If you're a pay as you go customer you can  
combine control with peace of mind,  
topping up from as little as £10 a month to  
£100. You can change or cancel your  
Direct Debit anytime, just give 14 days  
notice. To set up a Direct Debit payment  
call 450 from your Orange phone .  
The SAR value for your Motorola V545 is  
1.26w/kg.  
Please call Orange customer services on  
07973 100 150 or, if you are a pay as you  
go customer, on 07973 100 451 if you do  
not wish to receive any marketing materials  
related to Orange and its services, or if you  
do not wish us to pass on your details to  
any other reputable organisations for sales  
and marketing purposes.  
Note: The SAR value for your phone has  
been provided to Orange by the  
manufacturer. By acting as facilitator for  
conveying this information to our  
customers, Orange is fulfiling its duty as a  
responsible retailer.  
allowing access to your Orange account  
It can sometimes be useful for someone  
else to have access to your account, for  
example if you have more than one Orange  
phone in your name. As an account holder  
you can choose to allow information only  
access and access which will allow  
data protection  
direct debit  
We will use the personal information you  
supply us to help manage your Orange  
account efficiently, for example, to assist  
in handling queries, sending bills  
Paying by Direct Debit is a convenient way  
to pay. If you're a pay monthly customer  
you will still be sent a detailed monthly  
statement but won't have to remember to  
changes to be made. Please call customer  
services who will send you a form.  
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Orange useful booklets  
any second line activated on your  
2
insurance terms  
2.4 The following paragraphs describe the  
conditions and cover provided under  
the terms of this Insurance which  
forms part of a master policy arranged  
by HSBC Insurance Brokers Limited  
on behalf of Orange. This Insurance is  
subject to the terms and conditions of  
the master policy, a copy of which can  
be obtained from HSBC Insurance  
Brokers Limited. Requests should be  
made in writing, stating your Orange  
phone number.  
If you would like to receive a free booklet  
containing useful information on an Orange  
product or service call Orange Customer  
services on 07973 973 150 or, if you are a  
pay as you go customer, 450 from your  
Orange phone.  
Orange phone. (Orange Care only  
applies to approved and Orange  
branded phones).  
2.1 Orange Personal Communications  
Services Limited (Orange) is monitored  
by HSBC Insurance Brokers Limited  
which is a member of the General  
Insurance Standards Council.  
1.3 To check whether your chosen service  
plan includes Orange Care or requires  
Orange Care to be purchased as an  
optional extra please call 150 from  
your Orange pay monthly phone or  
07973 100 150 from any other phone.  
Small Business customers should call  
345 from their Orange phone or  
07973 100 345 from any other phone  
and Business Solutions customers  
should call 158 from their Orange  
phone or 07973 100 158 from any  
other phone. Pay as you go  
2.2 Orange is authorised by the insurer to  
collect premiums, to accept or decline  
claims, to arrange repairs and issue  
replacement phones on behalf of the  
insurer. For the purposes of this  
Insurance “phone" means handset,  
standard battery, SIM card and  
charger, originally supplied as part of  
the standard package.  
Orange Care terms  
and conditions  
1
interpretation  
1.1 In these terms and conditions  
Insurance refers to the provisions of  
clause 3 and Warranty to the  
3
cover for lost stolen and  
damaged phones  
provisions of clause 7, together  
Insurance and Warranty are referred to  
as Orange Care.  
2.3 The Insurance is arranged with an  
authorised insurer whose details are  
available upon request to HSBC  
Insurance Brokers Limited, Quay  
West, Trafford Wharf Road,  
Your phone which must be in your  
possession or in the possession of an  
authorised user is insured worldwide subject  
to the terms and conditions of the Insurance  
policy (see clause 6.14 in respect of  
customers can purchase Orange Care  
by calling 450 from their Orange  
phone or 07973 100 450 from any  
other phone.  
1.2 Orange Care is subject at all times to  
the provisions of these terms and  
conditions and does not apply and  
cannot be purchased in relation to  
Manchester, M17 1PL.  
conditions outside the United Kingdom). If  
your phone (or parts there of) is lost, stolen  
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or damaged you will be entitled to a  
replacement or repair “free of charge” subject  
to payment of the administration fee as  
detailed in clause 9.6, subject to compliance  
with all the following terms and conditions of  
the policy. For your information an authorised  
user is the Orange registered customer, other  
users officially notified to Orange by the  
customer and authorised by Orange, the  
registered customer’s spouse/partner,  
members of his/her immediate family, all of  
whom would normally reside at the registered  
customer’s address and employees of the  
registered customer who use the phone with  
permission of the customer.  
3.2 Your claim must be reported to  
3.4 Lost, stolen or damaged antennas will  
be repaired/replaced, where  
4.1.3 improper maintenance, repair or  
modification;  
Orange as soon as possible but in any  
event not more than 24 hours after  
you discover the loss, theft or  
damage. In respect of claims arising  
outside the United Kingdom please  
refer to Clause 6.14. To make a claim  
you must provide the following:  
3.2.1 the crime reference number in  
respect of theft or malicious  
appropriate, free of charge once only.  
3.5 You or any authorised user of the  
phone must at all times act with due  
care in looking after the phone and take  
all reasonable precautions to safeguard  
it against loss, theft or damage.  
4.1.4 defective materials or  
workmanship covered by the  
manufacturer’s warranty;  
4.1.5 breakdown of or interruption to  
the network service;  
4.1.6 loss of use or consequential  
loss of any kind;  
4
exclusions  
4.1.7 cosmetic damage which does  
not impair the normal functions  
of the phone;  
damage claims or the lost  
4.1 A replacement or repair will not be  
provided under the terms of the  
Insurance where the loss or damage  
is caused by or consists of:  
4.1.1 normal wear and tear or  
deterioration, depreciation,  
rusting or oxidisation,  
property reference number if  
the phone has been lost;  
4.1.8 loss of or theft of items left  
unattended in a public place;  
4.1.9 theft of items from an  
unattended vehicle unless the  
item was in a locked boot or  
locked glove compartment  
and the vehicle itself was  
securely locked;  
3.2.2 full details of how the loss, theft  
or damage occurred; and  
3.1 Loss, theft or malicious damage  
claims must be reported to the Police  
immediately but in any event within 24  
hours of discovery of the occurrence.  
In respect of claims arising outside the  
United Kingdom please refer to  
3.2.3 any other information and  
evidence as may reasonably be  
requested by Orange regarding  
the cause of loss or damage.  
atmospheric or climatic  
conditions or other gradually  
operating cause;  
3.3 Orange will arrange repair or  
replacement on behalf of the insurers.  
4.1.2 confiscation or detention;  
Clause 6.14.  
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4.1.10 any wilful act, neglect or failure  
to take reasonable care by you  
or any authorised user or any  
wilful act or neglect carried out  
at the direction or instigation of  
you or any authorised user;  
4.1.11 disregard of manufacturer’s  
and/or operating instructions;  
4.1.12 damage resulting from pressure  
waves caused by aircraft or  
other aerial devices travelling at  
sonic or supersonic speeds;  
4.1.13 war and hostilities;  
4.1.16 loss or theft of a phone from  
5
premium payment  
There is no entitlement to any  
temporary premises is covered  
only where there is evidence of  
forcible and violent entry or exit.  
4.2 A replacement or repair will not be  
provided if:  
Insurance cover will cease if any premium is  
not paid on the due date unless such delay  
is due to a processing error by any clearing  
bank or similar. Your phone will not be  
replaced or repaired if any sum is due by  
you to Orange.  
monetary settlement under the terms  
of the Orange Care Insurance policy.  
6.4 The Insurance period will be unaffected  
by the replacement of your phone and  
will continue to apply from the date the  
Insurance first came into force.  
4.2.1 Orange has reason to believe  
you have made a fraudulent  
claim;  
6.5 Should you find a phone that you  
have reported lost or stolen before  
you have received a replacement, you  
must report this to Orange  
6
general  
4.2.2 you do not make reasonable  
efforts to recover any lost or  
stolen items;  
6.1 It is a condition of this policy that the  
replacement of any phone will only be  
made with an Orange product.  
immediately so that the delivery of the  
replacement can be cancelled. If you  
fail to do so we reserve the right to  
impose a charge for any attempt to  
deliver the replacement.  
4.2.3 the phone is not registered and  
connected to the Orange  
Wherever possible, reasonable efforts  
will be made to ensure that the  
4.1.14 loss, destruction or damage in  
Northern Ireland due to civil  
commotion unlawful or wanton  
act committed maliciously in  
connection with any unlawful  
association;  
network in your name;  
replacement phone is of the same or  
similar specification.  
4.2.4 at the time of loss, theft or  
damage the phone was not  
being used or in the possession  
of you or an authorised user.  
6.2 Replacement phones may be supplied  
from refurbished stock that have been  
tested and are fully functional.  
6.6 When a replacement phone has been  
supplied due to accidental or  
malicious damage the original phone  
must be returned to Orange.  
4.1.15 radioactive contamination;  
6.3 In the event of a claim you are only  
entitled to repair or replacement (at  
the option of Orange) of your phone.  
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6.7 When a replacement phone has  
been supplied because of loss or  
theft, if the original phone is  
6.10 Orange may at its option require you  
practicable after you discover loss theft  
or malicious damage. A replacement  
phone will not be sent to you until you  
return to the United Kingdom.  
at prevailing replacement phone  
to return your phone for examination  
before a replacement is supplied.  
6.11 If Orange has reasonable cause to  
believe you have made a fraudulent  
claim your cover will be cancelled.  
6.12 You must provide any assistance  
and/or information that Orange  
prices. The charge for any  
replacement phone so supplied will be  
applied to your Orange account.  
6.18 Orange will use its reasonable  
endeavours to dispatch any  
subsequently recovered it must be  
returned to Orange as it is the  
property of the insurer.  
6.15 Where a replacement phone is issued  
under the warranty the original phone  
must be returned to Orange.  
6.8 If there is reason to believe that you  
have not taken reasonable care of  
your phone any claim may be referred  
to Chartered Loss Adjusters in order  
to carry out a special investigation into  
the circumstances of the claim. No  
free replacement or repair will be  
provided unless and until the adjusters  
confirm your claim is acceptable  
under the terms of the policy  
replacement phone to you within 24  
hours of agreeing to issue such  
replacement, however, for reasons  
beyond our control this may not  
always be possible.  
6.16 You may be charged the  
reasonably requests in connection  
with the replacement of your phone.  
6.13 A replacement item will be refused or  
you will be charged for any  
recommended retail price of any  
battery charger or antenna returned to  
Orange which is shown not to be that  
originally supplied with the phone or of  
any phone returned to Orange which  
is shown to have been deliberately  
damaged.  
6.19 Orange will arrange with you a place  
and time period for any replacement  
phone to be delivered, on payment of  
the administration fee detailed in  
clause 9.6. We reserve the right to  
impose a delivery charge if you are  
unavailable for the delivery as agreed.  
6.20 Any replacement phone received  
under either clause 3 or clause 7 will  
not attract a further period of  
replacement if you have not complied  
with the terms of the Insurance policy  
and of Orange Care.  
6.14 If your phone is lost or stolen or  
maliciously damaged whilst you are  
abroad you must report the loss or  
theft to the relevant local authority and  
to Orange as soon as possible but in  
any event as soon as reasonably  
6.17 If your phone is lost or stolen, or  
maliciously or accidentally damaged  
so that it is no longer operable and  
such lost theft or damage falls outside  
these terms and conditions then  
Orange may entirely at its discretion  
agree to sell you a replacement phone  
6.9 If Orange believes that you have  
persistently failed to take reasonable  
care of your phone your cover will be  
cancelled.  
Insurance or warranty. For the  
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avoidance of doubt (subject to the  
provisions of clause 6) the periods  
stated in clauses 8.1, 9.1 and 10.2 as  
appropriate will continue to apply from  
the date such cover originally came  
into effect.  
7.1.1 it has been used in accordance  
and Warranty will remain in effect for a  
period of 12 months, unless you  
switch to a different service plan as  
indicated in clauses 11.2 and 11.6.  
8.2 Orange Care cover may be purchased  
separately once the initial period of 12  
months has expired.  
12 months. Your confirmation of  
with the operating instructions;  
7.1.2 any repairs which may have  
been, or are to be undertaken  
have been arranged by Orange;  
7.1.3 you have complied with the  
foregoing terms and conditions;  
7.1.4 the Orange phone is registered  
and connected to the Orange  
network in your name;  
Insurance cover will be sent to you  
within 30 working days after the end  
of the month in which cover becomes  
effective.  
9.2 Premiums will be invoiced monthly by  
Orange on behalf of the Insurer on  
your Orange account and must be  
paid along with your Orange charges.  
9.3 Premiums may be varied at any time  
and will be effective 90 days after you  
have been notified in writing or other  
durable form, unless the premium is  
varied at the annual renewal date of  
the policy. If your premium is  
6.21 Any claim accepted under Orange  
Care purchased as an optional extra  
with your Pay Monthly service plan  
will be subject to an administration  
fee. See clauses 9.6, 9.6.1, and  
9.6.2. for details  
8.3 Where phones share an Orange  
Group service plan then each phone  
will be covered separately.  
7.2 This Warranty is an extra benefit and  
is additional to your legal rights;  
7.3 Batteries only have a 12-month  
warranty.  
9
term & payments – pay monthly  
Service Plan with optional  
Orange Care  
7
warranty - defective materials or  
workmanship  
9.1 Where you are connected to a service  
plan which requires Orange Care to  
be purchased as an optional extra the  
Insurance and Warranty will come into  
force 24 hours after you call to  
7.1 If your phone (or parts thereof)  
becomes defective due to faulty  
materials or workmanship Orange will  
(at its option) repair or replace it at no  
charge (on payment of the  
8
term & payments - Service Plan  
inclusive of Orange Care  
increased you may terminate this  
policy on not less than 10 days notice  
(before your bill date). If you do not  
give notice within one month of  
8.1 Where you are connected to a service  
plan which includes Orange Care the  
Insurance and Warranty will come into  
force when you register the phone on  
the Orange network. The Insurance  
request cover or 24 hours after we  
receive your written request for cover  
and will each have a minimum term of  
notification of any increase you will be  
taken to have accepted the increase.  
administration fee, if applicable, as  
detailed in clause 9.6) provided that:  
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9.4 In the event that any tax payable on  
premiums should be increased or any  
new tax imposed then such increase  
or new tax may be passed onto you.  
9.5 Where phones share an Orange  
Group service plan then Orange Care  
must be purchased separately for  
each phone.  
9.6.1 The administration fee will not  
the minimum term and it will not be  
necessary for the notice to expire on  
your bill date but in such event you  
will not be entitled to a refund of any  
premiums paid.  
10.1 When you are connected to a pay as  
you go service plan which requires  
Orange Care to be purchased as an  
optional extra the premium must be  
paid in advance.  
be payable in respect of a claim  
for defective material or  
workmanship of a new phone  
(including standard battery and  
charging unit but excluding  
9.8 Orange will negotiate renewals of the  
Insurance policy on your behalf and  
may change Insurer. The Insurer and  
Orange may vary the terms of the  
policy from time to time but will give  
you 90 days notice of any such  
10.2 The policy only applies to approved  
and branded Orange pay as you go  
phones and may be purchased for  
any phone within the current pay as  
you go range. If you pay by credit  
card or debit card the policy will  
come into force 24 hours after your  
call to request cover. If you pay by  
cheque then the policy will come into  
force within 24 hours of clearance of  
your cheque. The Insurance and  
warranty within the policy will each  
have a term of 12 months. Your  
confirmation of Insurance cover will  
be sent to you within 30 working  
days after the end of the month in  
which cover becomes effective.  
reconditioned and/or second  
hand phones) where the  
9.6 Any claim accepted under Orange  
Care will be subject to an  
defective material or  
workmanship has been brought  
to Orange’s attention within 6  
months of the date of purchase  
of the phone.  
administration fee charged to your  
account in advance of any repair or  
replacement being undertaken.  
Details of the current administration  
fee are available on request from  
Orange and are published in our  
periodically updated price guide. The  
administration fee is subject to change  
and is payable in respect of all  
changes. If your rights under the  
policy are restricted or removed you  
may terminate Orange Care on giving  
not less than 10 days notice ending  
on an invoice date. If you do not give  
notice within one month of notification  
of any changes you will be taken to  
have accepted the changes.  
9.6.2 For the avoidance of doubt the  
administration fee is not  
refundable.  
9.7 You may terminate Orange Care on or  
after the minimum term by giving not  
less than 10 days notice before a bill  
date. As a concession, if you are also  
terminating your Orange account then  
you may terminate Orange Care within  
accepted claims made under Orange  
Care with the exception of those set  
out in clause 9.6.1.  
10 term and payments – pay as you go  
Service Plan  
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10.3 You may request that the policy is  
terminated at any time during the 12  
month period in which event Orange  
will refund to you a pro rata proportion  
of the premium for the balance of  
each complete month remaining of  
that period unless you have already  
made a claim on the policy in which  
event no refund will be due.  
monthly service plan which requires  
Care will automatically cease. Orange  
will refund to you a pro rata proportion  
of the premium for the balance of each  
complete month remaining of that  
period unless you have already made  
a claim on the policy in which event no  
refund will be due.  
11.7 In the event that you wish to switch  
Orange Care to be purchased as an  
optional extra the inclusive Orange  
Care will automatically cease.  
from a pay monthly service plan for  
which Orange Care has been  
purchased as an optional extra Orange  
Care will automatically cease but in  
such event you will not be entitled to  
any refund of premiums paid.  
11.3 In the event that you wish to switch  
from a pay monthly service plan which  
requires Orange Care to be purchased  
as an optional extra to a pay monthly  
service plan which includes Orange  
Care then from the date such  
11.5 In the event you switch from a pay as  
you go service plan to a pay monthly  
service plan which includes Orange  
Care then from the date such  
12 claims  
12.1 To make a claim under this  
Insurance you should call 150 from  
your Orange pay monthly phone or  
07973 100 150 from any other  
phone if you are a pay monthly  
customer. Pay as you go customers  
should call 451 from their Orange  
phone or 07973 100 451 from any  
other phone. Small Business  
11 switching between Service Plans  
11.1 In the event that you wish to switch  
from one pay monthly service plan to  
another both of which include Orange  
Care, or, from one pay monthly  
switching takes effect you will be  
covered by Orange Care for the  
switching takes effect you will be  
covered by Orange Care for the  
unexpired balance (if any) of any  
period under clause 8.1 calculated  
from the day your phone was first  
registered on the Orange network.  
11.6 In the event you switch from a pay  
monthly service plan inclusive of  
Orange Care to a pay as you go  
service plan Orange Care will  
unexpired balance (if any) of any  
period under clause 8.1 calculated  
from the day your phone was first  
registered on the Orange network.  
11.4 In the event that you wish to switch  
from a pay as you go service plan for  
which Orange Care has been  
service plan to another both of which  
require Orange Care to be purchased  
as an optional extra then Orange Care  
will continue unaffected.  
customers should call 345 from their  
Orange phone or 07973 100 345  
from any other phone and Business  
Solutions customers should call 158  
11.2 In the event that you wish to switch  
from a pay monthly service plan which  
includes Orange Care to a pay  
purchased to a pay monthly service  
plan which requires Orange Care to be  
purchased as an optional extra Orange  
automatically cease.  
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from their Orange phone or  
07973 100 158 from any other  
phone. Your claim will be handled  
fairly and promptly.  
from any other phone and Business  
13.5 Insofar as general Insurance products  
are concerned Orange is monitored  
by HSBC Insurance Brokers Limited  
who are members of the General  
Insurance Standards Council.  
Age Restricted Services  
Solutions customers should call 158  
from their Orange phone or  
any Services which are specified for use  
only by customers over a specific age.  
Bar  
07973 100 158 from any other phone.  
13.2 If your queries or complaints regarding  
this Insurance are not satisfied, you  
can in the second instance write to  
Product Insurance, Orange PCS,  
Senhouse Road, Darlington, DL1  
4YG.  
12.2 In certain circumstances, particularly  
where there is a dispute over your  
claim Orange may refer the matter to  
independent Chartered Loss Adjusters  
for investigation and review.  
a block placed by us on some or all of the  
Services you normally use (except for calls  
to emergency services). It may include us  
restricting the Service whereby you will  
automatically be re-directed into Orange  
when you attempt to make an outgoing call  
from your Device  
pay monthly terms  
and conditions  
1
definitions  
13 complaints  
13.3 If you are not satisfied with the way a  
complaint has been dealt with you  
should write to HSBC Insurance  
Brokers Limited, Quay West, Trafford  
Wharf Road, Manchester, M17 1PL.  
13.4 If you remain dissatisfied, HSBC  
Insurance Brokers as a member of the  
General Insurance Standards Council  
is also a member of a registered  
independent dispute resolution  
The following words and expressions shall  
have the following meanings:  
Accessories  
13.1 If you have any queries or complaints  
regarding this Insurance you should in  
the first instance address this to  
Orange. Call 150 from your Orange  
pay monthly phone or 07973 100 150  
from any other phone. Pay as you go  
customers should call 451 from their  
Orange phone or 07973 100 451 from  
any other phone. Small Business  
customers should call 345 from their  
Orange Phone or 07973 100 345  
Billing Date  
the day on which your billing statement will  
be issued after you have been connected.  
Charges  
Products approved by Orange which you  
use in conjunction with your Device. They  
include (without limitation) batteries,  
chargers, car kits, headsets and carry  
cases.  
all charges for Services, as published in our  
periodically updated Price Guide. These  
include any reasonable administration  
charges.  
Account  
our records of your payments and  
outstanding Charges, plus your  
personal details.  
scheme. They will advise you how you  
can contact this scheme.  
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Connection  
Deposit  
Network  
Registration  
the process of giving you access to a  
Service. "Disconnection" and "Re-  
connection" have corresponding meanings.  
Content  
refundable amount that Orange may ask  
you to pay before we Connect or Re-  
connect you to the Network or before  
providing any Service.  
the electronic communications system by  
which Orange makes Services available in  
the United Kingdom.  
our acceptance of your application for  
Services and our record of your data and  
any User data prior to Connection.  
"Register" has a corresponding meaning.  
Roaming  
Orange Additional Services  
information, communications, images and  
sounds, software or any other material  
contained on or available through the  
Services.  
Device  
optional Services (including but not limited  
to Roaming, International Calling, Premium  
Rate Services and Content provided by  
Orange) which may cost extra whether they  
are supplied in conjunction with Service  
Plans or outside Service Plans.  
Orange  
a mobile telephone, device or data card  
(excluding Accessories) which is approved  
by Orange for connection to its Network.  
Line One and Line Two  
An optional Service that allows you to use  
your Device on other operators' networks,  
usually in foreign countries.  
Contract  
Services  
these terms and conditions which are  
binding on both you and Orange for each  
Device you connect to the Orange  
Network.  
Line One is the primary means by which  
you have access to the Services. Line Two  
is a second line on the same Device with its  
own phone number.  
Network and other Services, including  
Orange Additional Services, provided or  
procured by us for you to use.  
Service Plan  
Orange Personal Communications Services  
Limited, or any organisation that may  
succeed it as the assignee of this Contract.  
Referred to in this Contract from time to  
time as “we” “us” or “our”.  
Customer Communication  
Minimum Term  
a number of products which shall include  
but not be limited to bundles of airtime,  
text, and/or Orange Additional Services  
and/or additional discounts offered by  
Orange for an agreed monthly or other  
periodic payment.  
information made available to you by  
Orange which provides information on  
Orange Services. It may be made available  
on your Device or provided electronically or  
distributed with new Devices or in mailings  
to some or all Orange Customers.  
the minimum period for the supply of  
Services as specified in your Service Plan  
commencing on the date of Registration;  
where no period is specified in the Service  
Plan a minimum period of 12 months from  
the date of Registration will apply.  
Price Guide  
a list of our current Charges which is  
updated from time to time and is available  
from us upon request.  
150  
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SIM  
Minimum Term and thereafter you  
fault-free service. Please note that:  
3.1.1 the quality and availability of  
Services may sometimes be  
affected by factors outside our  
control, such as local physical  
obstructions, atmospheric  
3.2.2 the speeds at which data is  
a card or other device which shall for the  
avoidance of doubt include a USIM which  
contains your personal telephone number  
and which is programmed to allow you to  
access the Network.  
have limited rights to terminate your  
Contract during the Minimum Term as  
described in Section 4.  
downloaded being affected.  
3.3 Any coverage maps are our best  
estimate but not a guarantee of  
service coverage, which may vary  
from place to place.  
what happens when the minimum  
term ends  
Suspension  
conditions, other causes of radio  
interference, features or  
the temporary disconnection of Services.  
“Suspend" has a corresponding meaning.  
User  
2.2 After the Minimum Term ends, we will  
continue to supply you with Services  
as normal until your Contract is  
terminated in any of the ways  
described in Section 4.  
Services may sometimes be  
affected by maintenance and  
upgrading  
functionality of your Device, the  
number of people trying to use  
the network at the same time,  
and faults in other  
you, or another person named by you,  
who is authorised to incur Charges to  
your Account.  
3.4 The Network and the Services may  
from time to time require upgrading,  
modification, maintenance or other  
works. These may result in some or all  
of the Services becoming temporarily  
unavailable. In such cases, we'll do  
everything we can to keep the period  
of non-availability to a minimum.  
However, some interruption may be  
inevitable.  
telecommunication networks to  
which the Network is connected  
3.1.2 the quality of our Services may  
not be at its best inside  
3
provision of Services  
2
your Contract and the Minimum  
Term  
what we aim to provide in the UK  
3.1 We will take all reasonable steps to  
make the Services available to you at  
all times. The Services are only  
buildings or below ground.  
your Contract runs for at least the  
Minimum Term  
3.2 When you move outside the Orange  
enhanced service area this may result in:  
3.2.1 the call being terminated if you  
are on a video call  
2.1 For each Device you own, your  
Contract starts on the date of  
available within the range of the base  
stations that make up our Network.  
We cannot guarantee a continuous  
Registration and will continue for the  
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suspension of Services  
3.5 We may suspend some or all of the  
Services you use, without giving you  
notice, if:  
3.5.3 a complaint has been made  
3.5.7 we are required by the  
emergency services or other  
government authorities to  
messages we may monitor or record  
communications. Where we have  
good reason to believe such  
against you. The complaint will  
be thoroughly investigated, and  
Services will remain suspended  
until we know the results of that  
investigation. Any complaint  
you make will similarly be  
suspend your Services.  
communication is unsolicited you  
agree we may but are not obliged to  
block such communication.  
3.5.1 we have good reason to believe  
that you haven't complied with  
one or more of the terms of  
your Contract  
3.6 You will remain liable for all monthly or  
other periodic Charges during any  
period of Suspension.  
thoroughly investigated  
roaming Services outside the UK  
3.9 Roaming relies on the  
3.5.2 you don't pay your bill within  
the time stipulated in Condition  
6.2; we reserve the right to  
place a Bar on some or all of  
the Services from your Device  
(with the exception of calls to  
the emergency services). This  
Bar will remain in force until  
you've paid everything you owe  
us. At our discretion, we may  
charge you for Reconnection  
and removal of the Bar  
3.5.4 we have good reason to believe  
that your mobile phone number  
is being used for fraudulent or  
improper purposes  
suspension of Orange Additional  
Services  
telecommunications systems of  
foreign networks, over which we have  
no control. We cannot therefore offer  
any guarantees about Roaming  
services.  
3.7 We reserve the right to change,  
suspend or withdraw part or all of any  
Orange Additional Service on giving  
reasonable notice.  
3.5.5 we suspect on reasonable  
grounds that information has  
been supplied to us without the  
knowledge of the person  
3.10 If you use Services from a country  
outside the UK your use of the  
Services may be subject to different  
laws and regulations that apply in that  
other country. Orange is not liable for  
your failure to comply with those laws  
or regulations.  
monitoring the Services you use  
3.8 For the purposes of good  
named or that an application is  
unauthorised or contains false  
particulars  
management and security and to  
make sure we follow your instructions  
correctly and to improve our service to  
you through training of our staff, or to  
monitor instances of unsolicited  
3.5.6 you notify us that your Device  
has been lost or stolen  
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Storage and transmission of  
information on our Network  
3.11 We may establish limits concerning  
the use of the Services, for example  
the maximum size of an email  
message that may be sent or receive  
and the maximum capacity allocated  
to you for storage of Content on the  
Network which you access via the  
Services.  
access to the Services and Content  
that the Content is of satisfactory  
quality, fit for a particular purpose,  
suitable, reliable, accurate, complete,  
secure or is free from error.  
3.18 Accessing the Internet, which is not a  
secure environment, or using third  
party services may leave you  
3.14 Under no circumstances will Orange,  
or any of the other parties involved in  
the provision of Orange Content, be  
liable for any losses, damages, costs  
or expenses arising from or in any way  
connected with any errors, defects,  
interruptions, malfunctions or delays in  
Content or the provision of Content.  
Orange agrees to rectify any such  
problems in the Content which are  
notified to Orange as soon as Orange  
reasonably can. If you do notice a  
fault or error in the Content, please  
notify the fault to Orange.  
vulnerable to unwanted programs or  
material or viruses that may be  
access to the third party services  
and the Internet  
downloaded to your Device without  
your knowledge which may give  
unauthorised access to, or damage,  
your Device and the information  
stored on it. Orange is not liable or  
responsible in any way for such  
unauthorised access, damage to or  
loss of information on your Device.  
3.16 We have no control over the value or  
quality of goods, services or Content  
offered by third parties on or through  
the Services. As a result we cannot be  
responsible or liable in any way for,  
and do not endorse, any of these  
goods, services or Content.  
3.12 You agree that Orange has no  
responsibility for the deletion,  
corruption or failure to store any  
Content maintained or transmitted by  
the Network.  
3.17 The Services may be used by you to  
access websites and networks  
Age Restricted Services  
3.13 While Orange has no responsibility to  
monitor the use of the Services if you  
exceed the use limits we reserve the  
right to refuse to store or send  
Content on your behalf.  
3.15 Orange accepts no liability for the  
loss, late receipt or non-readability of  
any download, transmission or other  
communications. The Content, which  
is obtained from a large range of  
3.19 You are not permitted to access our  
Age Restricted Services (if any) if you  
are below the age specified to access  
the Services. If you are allowed to  
access the Age Restricted Services by  
virtue of the fact that you are the  
specified age or older you must not  
worldwide. Orange accepts no  
responsibility for the Content or services  
in respect of these and you agree to  
conform with the instructions issued by  
those websites and networks relating to  
your use of those services.  
sources, is supplied to you on an “as  
is” basis and Orange does not warrant  
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show or send Content from the Age  
Restricted Services to anyone below  
the specified age. If you let anyone  
under the specified age use your  
Device, you must ensure you  
deactivate access to the Age  
Restricted Services.  
terminating your Contract during  
terminating your Contract because  
Orange has changed its terms  
4.3 You may also terminate your Contract  
if we vary its terms, resulting in an  
excessive increase in the Charges or  
changes that alter your rights under  
this Contract to your detriment. In  
such cases you would need to give us  
at least 14 days’ written notice prior to  
your Billing Date (and within one  
month of us telling you about the  
changes). However this option does  
not apply if:  
4.3.2 the variations we have made  
have been imposed on us as a  
direct result of new legislation,  
statutory instrument,  
the Minimum Term  
4.2 You may terminate your Contract  
before the Minimum Term has expired  
if you pay us:  
government regulation or  
4.2.1 all Charges that are due, plus  
4.2.2 a lump sum equivalent to the  
total of all the monthly or other  
periodic Charges still remaining  
on your initial Minimum Term  
agreement (except in the  
licence; or  
4.3.4 the variation relates solely to an  
Orange Additional Service, in  
which case you may cancel that  
Orange Additional Service in  
accordance with Condition 15.1.  
4
your rights to terminate this  
Contract  
terminating your Contract after the  
Minimum Term  
circumstances set out in  
Conditions 4.3 and 15.1). You'll  
be entitled to a rebate of 5% of  
that total if you terminate your  
Contract up to and including  
the first day of the last month of  
the Minimum Term.  
terminating your contract because  
Orange is no longer able to provide  
access to the Network  
4.1 You may terminate your Contract to  
expire at anytime after the Minimum  
Term by giving us at least one  
4.3.1 we have increased the Charges  
by an amount equal to or less  
than the percentage increase in  
the All Items Index of Retail  
4.4 If, for reasons beyond our control,  
we are no longer able to provide  
Network Services, we will at our  
discretion either:  
month's notice. You are free to restore  
your Contract throughout this notice  
period, should you change your mind.  
Prices published by the Central  
Statistical Office in the Monthly  
Digest of Statistics in any 12-  
month period; or  
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4.4.1 make arrangements for you to  
be supplied with equivalent  
4.5.2 you fail to pay any of your bills  
4.5.5 in addition, we may terminate  
your Contract at any time after  
the Minimum Term has expired  
by giving you at least one  
4.6.2 you haven't complied with one  
or more of the terms of your  
from Orange on time  
4.5.3 we have good reason for  
believing that any information  
you have given us is false or  
misleading  
Services by another network at  
no extra cost to you, or  
Contract and do not correct the  
breach within 7 days of being  
asked by us in writing to do so.  
4.4.2 accept written notice from you  
that you wish to terminate your  
Contract. In such cases we will  
refund any pre-paid Charges  
that have not been used up.  
month's written notice.  
4.5.4 you become insolvent within  
the meaning of Section 123 of  
the Insolvency Act 1986, or  
bankrupt, or make any  
termination of your contract by  
Orange without written notice  
4.6 We reserve the right to terminate your  
contract immediately at any time in  
respect of any or all of the Devices  
owned by you, in whole or in part  
without notice to you if  
termination and Line Two  
4.7 Termination of your Contract for any  
reason connected with Line One will  
result in automatic termination of  
Line Two.  
termination of your Contract  
by Orange  
arrangement with creditors or  
go into liquidation or become  
subject to an administration  
order or a receiver is  
4.5 We may terminate your Contract  
immediately at any time in respect of  
any or all the Devices owned by you,  
in whole or in part, by giving you  
written notice if:  
5
effect of Termination of  
the Agreement  
4.6.1 we have good reason for  
believing that you have  
appointed over any of your  
assets or if we have good  
reason for believing that you  
are unable to pay the Charges  
breached Conditions 6.4.2,  
5.1 When this Agreement is terminated,  
your Device will be Disconnected and  
you will no longer be able to use the  
Services.  
6.4.3, 6.4.4, or 6.4.5, 6.4.8,  
4.5.1 you fail to pass any credit  
assessments which we may  
reasonably consider to be  
6.4.9, 6.4.10, or 6.4.11 or  
necessary from time to time  
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what to do after Termination of  
your Contract  
charge will be included on your first  
6.1.2 You must make your payment  
when you receive your invoice  
and by one of the payment  
methods stated on your invoice  
subject to clause 6.3. However  
we may also submit an interim  
bill or require an immediate  
payment if we think you have  
exceeded a reasonable limit on  
your Account.  
6.3 Ordinarily we will accept payment of  
Charges by credit card, debit card,  
cheque, direct debit and electronic  
transfer, but we reserve the right to  
refuse any payment method if we  
have reasonable cause to believe  
such payment will be dishonoured.  
6.3.1 We reserve the right to charge  
an administration fee each  
invoice. Charges in respect of  
Services not supplied directly by us,  
eg Roaming, may be invoiced several  
months in arrears. VAT will be added  
to all invoices at the relevant rate  
where applicable. Payment is due  
when you receive your invoice.  
6.1.1 You will be responsible for  
paying all Charges on your  
5.2 Termination of your Contract is subject  
to you paying us any money you owe  
us and us paying you any money we  
owe you. After termination, it is your  
responsibility to cancel any direct  
debits, standing orders, credit card  
mandates or other authorisations you  
may have given for periodic payments  
to be made to us by third parties.  
month for payments not made  
by direct debit.  
Account, whether or not they  
have been accrued by you  
penalties for overdue payments  
6.2 If payment is not made within 14 days  
of its due date, we may charge  
interest on all sums outstanding at the  
rate of 2% above the base rate of  
National Westminster Bank. This  
interest will be charged on a per  
annum basis calculated daily.  
6.3.2 We may arrange for invoices to  
be issued by a third party on  
our behalf. Invoices issued by  
such third party shall be binding  
on you and payment of such  
invoices in full to the third party  
will be a valid discharge of your  
liability to pay such invoices  
6
your responsibilities  
personally. You will also be  
responsible for any  
when your payments are due  
extraordinary costs incurred in  
administering your Account,  
including collecting any  
6.1 Ordinarily we will invoice you monthly  
in advance for monthly charges which  
are non-refundable and monthly in  
arrears for call and message charges,  
but we reserve the right to amend the  
invoicing period and submit interim  
invoices to you. The Connection  
payments. If your Service has  
been Disconnected, either at  
your request or ours, you will  
remain responsible for paying  
any outstanding Charges.  
payment methods  
under this Agreement.  
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reference  
things that you agree to do  
6.4 Recognising that good management  
and security of the Services is  
important to all Orange customers,  
you agree that you will:  
6.4.3 not use the Services for any  
6.4.6 use only Devices and  
Accessories approved for use  
with the Network, and comply  
with all relevant legislation or  
regulation relating to their use  
6.4.7 comply with any reasonable  
instructions issued by us which  
concern your use of the  
6.4.9 not copy, modify, store,  
improper, immoral, fraudulent or  
unlawful purposes or for the  
sending of any communication  
or storing any data which is of  
an offensive, abusive, indecent,  
obscene or menacing nature  
6.4.4 not cause, nor knowingly allow  
others to cause, any nuisance,  
annoyance or inconvenience,  
whether to us or to any of our  
customers, by any means  
including the use of the  
forward, publish or distribute  
the Services or their Content  
without our express permission  
6.4.10 only use Content for your own  
personal use and not for any  
commercial purposes or  
6.4.1 provide whatever proofs of your  
identity and address we  
consider reasonably necessary  
from time to time. While  
distribute it commercially  
Services, and co-operate with  
us in our reasonable security  
and other checks (which may  
include us making phone calls  
to you)  
6.4.11 not to re-sell, re-supply or  
otherwise distribute the Services  
or Devices without the prior  
photocopy or fax copies are  
usually acceptable we do  
reserve the right to request the  
original document  
written agreement of Orange  
6.4.12 not to circumvent the Age  
Restricted Service mechanisms.  
6.4.2 keep confidential, and not  
disclose to any third party,  
your Account password or any  
personal identification code,  
number or name issued by us  
permitting access to the  
Network for persistently  
6.4.8 not send or upload anything  
that is copyright protected  
(unless you have permission) or  
which in any way breaches the  
intellectual property rights of  
any third party  
sending unsolicited  
communications without  
7
multiple users  
reasonable cause  
6.4.5 not act in a way, whether  
knowingly or otherwise, which  
will impair the operation of the  
Network or any part of it, or put  
it in jeopardy  
7.1 Where there are one or more Users  
other than you under your Contract,  
you remain responsible :  
Services  
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reference  
7.1.1 for ensuring the Services are  
used in accordance with this  
Contract; and  
Service Plan  
9.1.2 any individual applying as a  
member of a company is of full  
contractual capacity and is able  
both to pay for the Services he  
or she has requested and to  
meet his or her other  
reinstate the Services unless we have  
grounds to terminate. You  
8.3 You may not have a higher Service  
Plan on Line Two than you have on  
Line One.  
acknowledge that you will have no  
claim against us in respect of any delay  
or Disconnection caused as a result of  
the operation of this Condition.  
7.1.2 for all Charges incurred to your  
Account by those Users.  
9
information supplied by you  
8
Line Two - limitations on usage  
obligations under your Contract  
the details you give us must  
be correct  
10 credit assessments  
Suspension of Services  
9.1.3 You will also tell us if your  
details change.  
8.1 If we Suspend Services on Line One,  
Services on Line Two will automatically  
be Suspended also.  
9.1 By applying for Registration or for  
Orange Additional Services, you  
undertake to provide your correct  
name, address and other factual  
information. You also confirm that:  
9.1.1 the person stated to be  
authorised to sign for a  
your application is subject to  
credit status  
what happens if we suspect the  
details you give us aren't correct  
9.2 If we suspect, on reasonable grounds,  
that information has been supplied to  
us without the knowledge of the  
10.1 All applications for Registration and  
Orange Additional Services are  
subject to credit assessment before  
we can connect you to the Network.  
In considering your application we will  
search your record at the licensed  
credit reference agencies. They will  
add to your record details of our  
search and your application. We will  
use credit scoring or other automated  
decision making systems when  
electronic messages  
8.2 It is not possible to send electronic  
messages on Line Two. This shall  
include but not be limited to, text,  
video and multi media messages.  
company or firm is duly  
person named, or that an application is  
unauthorised or contains false  
authorised  
particulars, we may delay Connection  
or Suspend Services to your Device  
while we investigate further. Following  
our investigation, we will Connect or  
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reference  
reference  
assessing your application. If our  
assessment of you does not meet our  
normal requirements we reserve the  
right to decline to Connect you or to  
supply Orange Additional Services or  
to decide an appropriate credit limit  
on your Account. Alternatively, we  
may ask you to lodge a Deposit with  
us before we Connect you. If you  
believe our assessment of you is  
incorrect, we will review your eligibility.  
However, we cannot accept  
10.2 We will also check your details with a  
10.2.4 check your identity to prevent  
money laundering, unless you  
10.4 Please contact us if you would like  
details of these credit reference and  
fraud prevention agencies from whom  
we obtain and to whom we pass  
information about you. You have a  
legal right to this information.  
fraud prevention agency who will  
record details of any false or  
inaccurate information provided by  
you where we suspect fraud. We or  
other organisations may use and  
search these records to:  
furnish us with other  
satisfactory proof of identity.  
10.3 We may also disclose details of how  
you conduct your Account to such  
agencies. The information will be  
used by other credit grantors for  
making credit decisions about you  
and the other members of your  
household, for fraud prevention, debt  
recovery, money laundering  
10.2.1 help make decisions about  
credit and credit related  
11 deposits  
services, for you and members  
of your household  
deposits are held for 12 months  
11.1 We may request a Deposit from you:  
a) before Connection  
10.2.2 help make decisions on motor,  
household, credit, life and other  
insurance claims, for you and  
members of your household  
10.2.3 trace debtors, recover debt,  
prevent fraud, and to manage  
your Accounts or insurance  
policies  
responsibility for the accuracy of  
information provided from the  
prevention, tracing debtors and  
Account management. For these  
purposes we or they may make  
further searches. Although these  
searches will be added to your record  
they will not be shared by others.  
b) before making Orange Additional  
Services available to you, or  
c) before reinstating the Services after  
Suspension, or.  
databases of credit reference  
agencies. Nor can we accept any  
liability for the consequences of our  
declining to Connect you.  
d) if you fail to pass any credit  
assessments which we reasonably  
consider to be necessary from time  
to time  
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11.2 Deposits will be held for 12 months  
from the date of receipt and then  
refunded upon request. We do not  
pay interest on Deposits. If you owe  
us money, we may set off Deposits  
against the amount due to us. If  
there is a balance left over in such  
cases, we will remit this to you or  
credit your Account.  
circumstances, however, we may  
Roaming Services. However, after the  
Minimum Term we will lift this  
either of these options, please let us  
know in writing. Your mobile phone  
number and the approximate location  
of your Device will always be sent if  
calling the emergency services.  
charge for replacing it. We reserve the  
right to recall any SIM Card from you  
at any time to enhance or maintain the  
quality of the Services.  
restriction at your request, provided all  
your payments of Charges are up to  
date and you pay the current  
administration charge. The software  
in the SIM Card and the Device is  
either owned by or licensed to Orange  
which grants you a non-exclusive  
licence to use it for accessing the  
Services for the duration of your  
Contract and not otherwise.  
what to do if your SIM Card is lost,  
stolen or damaged  
14 Devices  
12.2 You must inform us immediately if the  
SIM Card supplied to you is lost,  
stolen or damaged. You will remain  
liable for all Charges incurred until you  
do so. We will send you a  
your Device is not a part of your  
Contract  
12 SIM Card  
14.1 Your Device and Accessories are  
acquired by you outside the terms of  
your Contract.  
it's your responsibility to keep your  
SIM Card safe  
replacement SIM Card as soon as  
reasonably practicable, but we reserve  
the right to charge you for doing so.  
13 directory and Caller id  
12.1 Any SIM Card we supply to you  
remains our property, but it is your  
responsibility to keep it safe. SIM  
Cards are easily damaged and should  
be handled with care. We will replace  
free of charge any SIM Card found to  
be defective through faulty design or  
workmanship. In any other  
15 changes to your Contract  
what to do if you want your number  
to remain private  
we reserve the right to make  
changes to your Contract  
your SIM Card and other networks  
12.3 The SIM Card supplied with your  
Device enables the Device to work on  
our Network only with the exception  
of Devices which can access  
13.1 We will enter your Orange number in  
Orange and third party directories,  
and our Network will allow the display  
of your Orange number on receiving  
Devices. If you prefer not to allow  
15.1 When you Register you are asked to  
choose a Service Plan and to indicate  
which Orange Additional Services you  
require. You may switch to a higher  
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Service Plan at any time. You may  
switch to a lower Service Plan as  
often as you like after 6 months  
following your Connection to the  
Network. In the event you do switch  
Service Plan and add to or cancel  
Orange Additional Services you must  
give us not less than 10 days’ notice  
before your Billing Date (subject to the  
terms of any promotional offers you  
have accepted). We do, however,  
reserve the right to vary the terms of  
this Contract from time to time and to  
make changes to your Service Plan.  
We acknowledge that if we do  
notice within one month of our  
offer of any Orange Additional Service,  
will apply to it, subject to any special  
promotional offer made by us and  
accepted by you.  
a)  
b)  
included in a mailing addressed  
to you  
notifying you of any change(s), you will  
be taken to have accepted the  
change(s).  
by voicemail, email text or other  
form of electronic message  
sent by us to your Device  
communicated directly by any  
means.  
15.2 In exceptional circumstances a  
government authority may require the  
reallocation or change of phone  
numbers in which case we may have  
to change your mobile phone number  
for the Services  
16 Customer Communication  
c)  
please read all the information  
we send you  
17 assignment of Contract and change  
of ownership of Device  
16.1 We update our Customer  
Communication from time to time.  
Information on various topics is mailed  
to Customers with their monthly billing  
statements and is available on request  
from us. You are asked to read your  
Customer Communications and to  
keep those which are mailed to you  
until they are superseded. We regard  
you as having been given any  
information if it is:  
new services  
your Contract is personal to you  
17.1 Your Contract is personal to you and  
you may not assign it. However, we  
may at our discretion (not to be  
15.3 We are continuously enhancing our  
existing Services as well as adding  
new services, particularly Orange  
Additional Services. Charges for, and  
any special terms and conditions  
attached to, Orange Additional  
Services will be notified in Customer  
Communication. The terms of your  
Contract, including Charges current  
on the date when you take up the  
increase the Charges, withdraw  
Orange Additional Services or  
unreasonably withheld) allow you to:  
a) nominate a User other than yourself  
while you remain primarily liable to  
us under your Contract  
introduce new mandatory Charges -  
or if your contractual rights are  
affected to your detriment - you may  
terminate your Contract in accordance  
with Condition 4.3. If you do not give  
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b) terminate your Contract on short  
notice if you have transferred title to  
your Device to a new customer  
who has Connected the Device to  
our Network.  
a) not the fault of the other party  
b) direct physical damage to or loss  
of property resulting from our  
breach of contract or negligence  
while providing Services.  
19 general  
b) indirect and/or not reasonably  
foreseeable  
changes to your Contract  
c) loss of business, profits, savings,  
revenue, use or goodwill, or for any  
loss or corruption of data whether  
caused to the other party through  
any breach of your Contract or any  
matters arising under it. Neither  
party excludes liability for negligent  
acts or omissions causing death or  
personal injury to any person.  
19.1 Subject to Condition 15, your  
Contract may be varied or amended  
only by the express mutual agreement  
of both parties. A party seeking to rely  
on such variation or amendment must  
produce evidence of the other party's  
agreement to it.  
17.2 We may assign our rights to your  
Contract only if such assignment is on  
terms which are at least as  
factors beyond our control  
18.3 We will not be liable to you if we are  
unable to perform an obligation or  
provide the Services to you because  
of any factor outside our control,  
including but not limited to Acts of  
God, industrial action, default or  
failure of a third party, war, terrorist  
act, governmental action, or by any  
act or decision made by a court of  
competent jurisdiction.  
advantageous to you as those set out  
in your Contract.  
18 liability  
disclosure of information to  
third parties  
circumstances in which neither of  
us accepts liability  
maximum liability of Orange  
18.2 Subject to Condition 18.1, we limit our  
legal liability up to a maximum of three  
thousand pounds per claim or a series  
of related claims for any loss or  
damage which is:  
19.2 You agree to the disclosure to any  
telecommunications company, debt  
collection agency, credit reference  
agency, credit or fraud monitoring  
scheme, security agency or credit  
provider of:  
18.1 Except as provided in this Condition  
18, neither party shall be liable to the  
other, whether in contract or tort nor  
otherwise, for any loss or damage  
which is:  
your maximum liability  
18.4 Subject to Condition 18.1, your liability  
is limited to payment of all outstanding  
Charges due in accordance with the  
provisions of your Contract.  
a) direct financial loss  
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a) any information relating to your  
Contract, including your personal  
financial information and details of  
how you have performed in meeting  
your obligations under your  
Contract  
disclose your information to our  
information from our business  
partners, but remember that this will  
preclude you from receiving any of our  
special offers or promotions or those  
of our business partners.  
to consent to the processing of their  
personal data, and to the transfer of  
their information abroad and to  
receive on their behalf any data  
protection notices.  
service providers and agents to help  
us with these purposes. We will keep  
your information for a reasonable  
period after your contract with us has  
finished in case you decide to use  
our Services again and we may  
contact you about our Services  
during this time.  
19.5 By registering your Device on the  
Network you consent to our  
19.8 For details of the Orange Group of  
Companies please visit our website.  
b) any disclosure as may be within our  
Data Protection Act registration  
c) any disclosure required as a result  
of an order of any court of  
transferring your information to  
countries which do not provide the  
same level of data protection as the  
UK if necessary for providing you  
services you require. If we do make  
such a transfer, we will put a  
delivering communications to you  
19.9 All notices to be served in  
19.4 You consent to us sharing your  
information with other companies in  
the Orange Group and companies  
outside the Orange Group who are  
our business partners. They or we  
may contact you by mail, telephone,  
electronic messaging services, fax or  
email to let you know about any  
goods, services or promotions which  
may be of interest to you. Please call  
customer services if you do not wish  
to receive such information from us, or  
if you do not wish to receive  
competent jurisdiction or by  
statutory authority.  
accordance with your Contract must  
be served by post or facsimile. We  
can in addition serve notice to you by  
voicemail, email text or other form of  
electronic message. They will be  
deemed served 48 hours after they  
are sent, or on earlier proof of  
Your information  
contract in place to ensure your  
information is protected.  
19.3 Orange or its Group companies will  
use your information which you  
provide to us together with other  
information for administration,  
19.6 You have a right to ask for a copy of  
your information (for which we charge  
a small fee) and to correct any  
delivery. All invoices and notices  
served by post will be sent to the  
address given by you on Registration  
unless you notify us of a change to  
this address. Any waiver, concession  
marketing, credit scoring, customer  
services, tracking your Device and  
web use preferences, and profiling  
your purchasing preferences. We will  
inaccuracies.  
19.7 When you give us information about  
another person you confirm that they  
have appointed you to act for them,  
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or extra time we may allow you is  
limited to the specific circumstances  
in which it is given and does not  
affect our rights in any other way.  
19.12 If any of the terms in this contract are  
pay as you go terms  
and conditions  
distributed with new Phones or in mailings  
to Customers, whether or not supplied  
automatically to all Customers.  
pay as you go Voucher  
not valid or legally enforceable the  
other terms will not be affected. We  
may replace any term that is not legally  
effective with a similar term that is.  
The following words and expressions shall  
have the following meanings:  
a voucher representing the cash value of  
airtime allowing access to the Services  
which must be paid for in advance which  
expression includes airtime purchased  
direct from Orange by credit or debit card.  
Network  
disputes between you and us  
19.10You may request that disputes  
between you and us are referred to  
arbitration under our Code of Practice  
for Consumer Affairs. We will supply a  
copy of our Code of Practice for  
Accessories  
Orange company details  
19.13 Our Company Registration Number is  
2178917 and our Registered Office is  
at St James Court, Great Park Road,  
Almondsbury Park, Bradley Stoke,  
Bristol, BS32 4QJ.  
goods designed for use with but not part of  
Phones and approved by Orange, including  
(without limitation) batteries, chargers, car  
kits, headsets and carry cases.  
Charges  
the public telecommunications system by  
which Orange makes Services available in  
the United Kingdom.  
Consumer Affairs to you on request.  
the charges for pay as you go as published  
in our periodically updated list of charges  
(defined herein as ‘Price Guide’)  
Connection  
miscellaneous  
governing law  
Orange  
19.11 If either party delays or does not take  
action to enforce their rights under  
the contract this does not prevent  
either party from taking action later.  
19.14 Your Contract is to be interpreted in  
accordance with the Laws of  
England and Wales.  
Orange Personal Communications Services  
Limited, and any successor in business or  
assignee.  
the process we carry out to enable your  
phone to access the Services.  
'Disconnection' and ‘Re-connection' have a Phone  
corresponding meaning.  
mobile telephone (excluding Accessories  
Literature  
but including charging unit and SIM which  
remains the property of Orange) approved  
by Orange for connection to its Network.  
printed matter providing information on  
Services published by Orange and  
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Price Guide  
User  
works required for security reasons),  
or may be affected by unforeseen  
events which may result in the partial  
or complete non availability of the  
Services. We will use all reasonable  
efforts to provide back-up Services  
and to keep all such periods of non  
availability to a minimum but some  
interruption may be inevitable. You  
Register in the knowledge of this and  
accept our obligation to carry out  
works from time to time in the  
2.4 We may Suspend the Services in  
publication listing our current Charges,  
updated from time to time.  
Registration  
you or another person notified by you to us  
as authorised to use your Phone.  
whole or part at any time without  
notice if you do not comply with any  
of these terms and conditions or if any  
money owed by you to us, whether in  
relation to Services or not, remains  
unpaid.  
our acceptance of your application to  
register individual pay as you go Voucher,  
Register has a corresponding meaning.  
Roaming  
2
provision of services  
2.1 We will use reasonable efforts to make  
the Services available to you at all  
times. The Services are available only  
within the range of base stations  
2.5 We shall investigate all complaints  
made whether by or against you and  
reserve the right to Suspend the  
Services if a complaint has been  
made against you pending the results  
of investigation of the complaint.  
a service which allows you to use your  
Phone on other operator’s networks,  
usually in foreign countries.  
Services  
which form the Network. Quality and  
availability of the Services may be  
affected by factors outside our control  
such as local physical obstructions,  
atmospheric conditions and other  
causes of radio interference or faults  
in other telecommunication networks  
to which the Network is connected.  
2.2 The Network and the Services may  
from time to time require upgrading,  
modification, maintenance and other  
works (including but not limited to  
Network and other services, provided by us  
and made available for your use.  
SIM  
interests of all our customers.  
2.3 We may from time to time tape  
conversations between you and our  
customer services for training  
3
pay as you go Vouchers  
card or other device, bearing a unique  
telephone number programmed to allow a  
Phone to access Network Services.  
Suspension  
purposes only. For the purposes of  
good management and security, we  
may need to monitor the contents of  
any text message you send from  
time to time.  
3.1 Free airtime given to the customer on  
initial registration of their new pay as  
you go phone (if any) shall be valid for  
the periods set out in the Price Guide  
and/or Customer Literature current as  
at the date of Registration.  
the temporary discontinuance of Services.  
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3.2 In the event that the cash value of  
airtime forming part of free airtime  
given to a Customer in accordance  
with 3.1 above is not used within the  
relevant validity period stated in  
Condition 3.1 such unused airtime will  
be forfeited.  
For the avoidance of doubt calls shall  
4.1.1 you fail to comply with clause  
2.4, 2.5, 5 and 6 of these terms  
and conditions provided that  
where such failure is capable of  
remedy you have not taken  
such remedial steps as we shall  
have required within 7 days of  
our giving you notice of such  
failure; or  
abusive, indecent, obscene or  
menacing nature;  
include but not be limited to voice  
calls, data calls and text messaging.  
On disconnection your mobile  
5.1.2 not cause, nor knowingly allow  
others to cause, any nuisance  
annoyance or inconvenience  
whether to us or to any of our  
customers which shall include  
the use of the Network for the  
persistent sending of  
telephone number will be reassigned.  
On reconnection you will be assigned  
a new mobile telephone number.  
Any remaining credit on your pay as  
you go Voucher will be reinstated if  
you reconnect. You can reconnect  
your phone without having credit on  
your pay as you go Voucher.  
3.3 Notwithstanding that you use all of a  
pay as you go Voucher or that the free  
airtime given to a Customer in  
4.1.2 for whatever reason we are  
unable to provide the Services.  
unsolicited communications  
without reasonable cause;  
5.1.3 not act in a way, whether  
knowingly or otherwise, such  
that the operation of the  
accordance with 3.1 above expires  
your Phone will continue to be  
capable of receiving incoming calls for  
the periods set out in the Price Guide  
and/or Customer Literature current as  
at the date of expiry.  
3.5 No cash credits will be given for  
unused pay as you go Vouchers.  
Credit or Debit card payments are  
subject to our policy on acceptance in  
force from time to time.  
5
your responsibilities  
5.1 Recognising that good management  
and security of the Services is  
important to all Orange customers you  
agree that you will:  
Network or any part of the  
Network will be jeopardised or  
impaired;  
3.4 We will disconnect your phone if  
during the previous six months you  
have not Registered a new pay as you  
go Voucher or you have not made  
chargeable calls from your phone or  
received incoming calls on your phone.  
4
our rights to terminate your service  
5.1.1 not use the Services for any  
improper, immoral, fraudulent or  
unlawful purposes or for the  
sending of any communication  
which is of an offensive,  
5.1.4 only use a Phone and  
Accessories approved for use  
with the Network and comply  
with all relevant legislation or  
regulation relating to its use;  
4.1 We may Disconnect your phone and  
refuse to Re-connect it at any time in  
whole or in part immediately by notice  
in writing to you if:  
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reference  
reference  
5.1.5 comply with any reasonable  
instructions issued by us  
which concern your use of the  
Services and co-operate with  
us in our reasonable security  
and other checks (which may  
include us making phone calls  
to you).  
Customers and the Network, we may  
for replacing or renewing a SIM card  
in any other circumstances. We  
reserve the right to recall any SIM  
Card from you at any time to enhance  
or maintain the quality of the Services.  
7.2 You must inform us immediately in the  
event that a SIM Card is damaged.  
We will send you a replacement SIM  
Card as soon as reasonably  
and provided you pay the current  
delay Connection or Disconnect  
Services to your Phone while we  
investigate further. If our suspicions  
prove groundless we will Connect or  
Re-connect Services immediately. You  
acknowledge that you will have no  
claim against us in respect of any  
delay or Disconnection caused as a  
result of the operation of this  
administration charge.  
8
directory and caller ID  
8.1 Unless you inform us otherwise when  
you Register your first pay as you go  
Voucher, we may make appropriate  
directory entries and our Network may  
allow the display of your telephone  
number on receiving handsets.  
6
supplied by you  
practicable but we reserve the right to  
charge you for doing so.  
Condition 6.2.  
6.1 By applying for Registration you  
represent to us that the name,  
7.3 The software in the SIM and the  
Phone is either owned by or licensed  
to Orange which grants you a non-  
exclusive licence to use it for  
7
SIM Card  
9
phones  
address and other factual information  
which you provide to us are correct.  
6.2 You acknowledge that if we suspect  
on reasonable grounds that  
7.1 Any SIM Card we supply to you  
remains our property but it is your  
responsibility to keep it safe. SIM  
Cards are easily damaged and should  
be handled with care. We will replace  
any SIM Card found to be defective  
by reason of faulty workmanship or  
design free of charge but may charge  
9.1 Your Phone and Accessories are  
acquired by you outside of the  
accessing the Services and not  
otherwise.  
operation of these terms and  
information has been supplied to us  
without the knowledge of the person  
named or that an application is  
7.4 The SIM Card supplied with your  
Phone enables the Phone to work on  
our Network only. We will lift this  
restriction at your request, subject to  
our current policy relating to the same  
conditions and, as between you and  
Orange, are your property.  
9.2 Any insurance or warranty relating to  
your Phone must be purchased by  
you separately of these terms and  
unauthorised or contains false  
particulars, for the protection of our  
184  
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reference  
reference  
conditions. Any insurance or warranty  
arranged by us of which you may  
previously have had the benefit will no  
longer be valid.  
the loss or theft of your Phone or if  
notified of any information if it is either  
included in a mailing addressed to you  
or in a text message sent by us to  
your Phone. You are asked to ensure  
that when contacting Orange  
12 assignment and change of  
you do so make a request on the  
expiry of the 30-day period if you  
do not during that period request the  
re-instatement of the pay as you  
go Voucher.  
ownership of phone  
12.1 For your security, we will not  
knowingly Re-connect a Phone  
owned by you to our Network at the  
request of someone other than you  
unless it is at least six months since  
you last Registered a pay as you go  
Voucher or the person requesting Re-  
connection is able to correctly identify  
your account password.  
9.3 You must inform us immediately in the  
event that the SIM Card or your  
Phone is lost or stolen. In order to  
take advantage of the provisions of  
Condition 9.4 you may inform us if at  
any time your Phone requires repair.  
9.4 Upon receipt of notification under  
Condition 9.3 we may at your  
customer services with queries you  
rely on current Customer Literature.  
11.2 Orange cannot accept responsibility  
for offers related to the provision of its  
Services made elsewhere than in its  
own advertisements or publications or  
for any promises, representations,  
waivers, indulgences or other  
10 changes  
10.1 We reserve the right to vary these  
terms and conditions and the Charges  
from time to time.  
request Suspend Services for a  
maximum period of 30 days whilst  
you make arrangements to obtain an  
alternative phone.  
12.2 We may assign our rights and  
obligations under these terms and  
conditions only if such assignment is  
on terms which are at least as  
11 customer literature  
purported variations of these terms  
and conditions unless confirmed in  
writing by an authorised employee of  
Orange. If you are in any doubt as to  
whether any statement or  
11.1 We update our Customer Literature  
from time to time. You are asked to  
read your Customer Literature and to  
keep it until it is superseded. We  
9.5 In the event that you fail to make a  
request as permitted by Condition  
9.4 then any current pay as you go  
Voucher will lapse when you report  
advantageous as those set out herein.  
representation is properly authorised  
you should contact Orange customer  
services immediately.  
regard you as having been properly  
186  
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reference  
reference  
13 liability  
13.2 Subject to Condition 13.1, we limit  
13.4 Subject to Condition 13.1, your liability  
is limited to payment of all outstanding  
Charges due in accordance with the  
provisions of your Contract.  
14.2.1any information relating to your  
Contract, including your  
our legal liability up to a maximum of  
three thousand pounds per claim or  
a series of related claims for any loss  
or damage which is:  
13.1 Except as provided in this Condition  
13, neither party shall be liable to the  
other, whether in contract or tort or  
otherwise, for any loss or damage  
which is:  
personal financial information  
and details of how you have  
performed in meeting your  
13.2.1 direct financial loss.  
14 general  
obligations under your  
13.2.2 direct physical damage to or  
loss of property resulting from  
our breach of contract or  
Contract;  
13.1.1 not the fault of the other party;  
13.1.2 indirect and/or not reasonably  
foreseeable.  
14.1 Subject to Condition 10 these terms  
and conditions may only be varied or  
amended only by the express mutual  
agreement of both parties and the  
party seeking to rely on such variation  
or amendment must produce  
evidence of the other party’s  
14.2.2any disclosure as may be within  
our Data Protection Act  
negligence while providing  
registration.  
13.1.3 loss of business, profits,  
savings, revenue, use or  
Services.  
14.2.3any disclosure required as a  
result of an order of any court  
of competent jurisdiction or by  
statutory authority.  
13.3 We will not be liable to you if we are  
unable to perform an obligation or  
provide the Services to you because  
of any factor outside our control,  
including but not limited to Acts of  
God, industrial action, default or failure  
of a third party, war, governmental  
action, or by any act or decision made  
by a court of competent jurisdiction.  
goodwill whether caused to the  
other party through any breach  
of your Contract or any matters  
arising under it. Neither party  
excludes liability for negligent  
acts or omissions causing death  
or personal injury to any person.  
agreement to it.  
14.3 All notices under these terms and  
conditions will be sent to the address  
given by you on Registration unless  
you notify us of a change to this  
address. Any notice from us to you  
will be deemed served 48 hours after  
posting or an earlier proof of delivery.  
14.2 You agree to the disclosure to any  
telecommunications company, debt  
collection agency, credit reference  
agency, credit or fraud monitoring  
scheme, security agency or credit  
provider of:  
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reference  
reference  
14.4 All notices to be served in accordance  
with these terms and conditions must  
be served by text message, electronic  
mail or by post or facsimile.  
14.7 Our Company Registration Number is  
downloadable games  
terms and conditions  
1.4 You can only download the Game in  
the United Kingdom, the Game may  
be downloaded in some foreign  
countries, however this is dependent  
on this service being supported by the  
foreign network.  
2178917 and our Registered Office is  
at St James Court, Great Park Road,  
Almondsbury Park, Bradley Stoke,  
Bristol, BS32 4QJ.  
1
eligibility  
14.5 Any waiver, concession or extra time  
we may allow you is limited to the  
specific circumstances in which it was  
given. It does not affect our rights  
under these terms and conditions in  
any other way.  
14.8 The operation of these terms and  
conditions shall be interpreted in  
accordance with the Laws of England  
and Wales.  
1.1 Each downloadable mobile phone  
game from Orange Games (“the  
Game”) is open to any UK resident  
age 16 years or over who has phone  
of a type which is both listed on the  
orange.co.uk/games website and  
registered on the Orange network in  
the United Kingdom (“the Phone”).  
1.2 Only one player can be registered for  
the Game per phone.  
2
cost  
2.1 The cost of downloading each Game  
in its basic form is currently charged  
at £1.50. For certain games,  
14.6 You may request that certain disputes  
between you and us are referred to  
arbitration under our Code of Practice  
for Consumer Affairs, except for all  
disputes concerning the operation of  
Condition 10 of these terms and  
conditions which shall always be  
referred to arbitration. We will supply a  
copy of the Code to you on request.  
additional levels or stages may be  
available for download and these will  
be charged at 50p per level or stage,  
any downloading of the Game  
outside the UK will be subject to  
additional charges.  
1.3 By downloading the Game the player  
agrees to be bound by these Terms  
and Conditions  
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reference  
reference  
2.2 The charges for submitting your high  
score are based on messages sent  
from the player’s phone, which are  
currently charged at 10p per message  
whilst in the UK. This charge will apply  
even if you have SMS remaining in a  
monthly or other bundle. Any  
changes. You will only be charged for  
4
conditions attaching to Prizes  
interruptions, malfunctions or delays in  
the provision of the Game. We agree  
to rectify any such problems in the  
Game which are notified to us as soon  
as we reasonably can. If you do notice  
a fault or error in the Game, please  
notify Orange customer services.  
5.2 Orange accepts no liability for the  
temporary non-availability of its  
network, loss, late receipt or non-  
readability of any transmission or other  
communications.  
complete downloads. If your  
download should not be completed  
you will not be charged.  
Prizes are not transferable. All prize  
descriptions not illustrative and not  
definitive. Further details available on  
written request submitted to Orange with a  
stamped self-addressed envelope.  
3
the prizes  
submission of high score whilst  
Certain Games may have prizes for those  
with highest scores, or who win  
Orange reserves the right to offer an  
alternative prize of equal or greater value at  
any time. The prizes may themselves be  
subject to other terms and conditions,  
depending upon their nature. No cash  
alternative is available in whole or part.  
outside the UK will be subject to  
additional charges at the foreign  
network rates. Similar charges may  
apply in respect of certain actions  
such as unlocking an individual  
tournaments. Details of any such prizes will  
be displayed at www.orange.co.uk/games  
Orange’s decisions regarding prize winners  
shall be final and no correspondence will  
be entered into by Orange. Details of  
winners will be made available by Orange  
on written request. You must not enter into  
any unlawful, inaccurate, vulgar or  
5.3 Orange reserves the right to amend  
these Terms and Conditions from  
time to time. Any alteration or  
character or feature.  
2.3 Orange reserves the right to change  
these costs, and will publish any  
changes onwww.orange.co.uk/games  
Any continued use of the Game after  
such publication means that you will  
be deemed to have accepted such  
5
general  
addition to these Terms shall take  
effect immediately once posted on  
www.orange.co.uk/games. Any  
continued use of the Game after  
such publication means that you  
will be deemed to have accepted  
such changes.  
5.1 Under no circumstances will Orange or  
any of the other parties involved in the  
provision of the Game, be liable for  
any losses, damages, costs or  
inappropriate detail at the point of  
registration for the prizes.  
expenses arising from or in any way  
connected with any errors, defects,  
192  
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reference  
5.4 We reserve the right to cease  
provision of the Game at any time.  
5.5 Only one Game may be stored on  
your phone at any time, in addition to  
the Game already stored on your  
phone at the time it is registered to  
the Orange network.  
code of the Game, and will not attempt  
by the above companies.  
OVP  
2.2 Services will provide generally the  
to circumvent such security measures.  
same functionality of the Competitor's  
product but specifications may differ.  
Competitor's own branded e-  
Orange Value Promise  
Service Plan  
All trademarks and trade names are the  
properties of their respective owners. All  
rights are reserved by the respective owners.  
The scale of charges for using a  
mobile phone  
commerce and Additional Services are  
not offered with OVP.  
Additional Services  
2.3 For a list of current OVP tariffs please  
visit www.orange.co.uk/cgi-  
5.6 The downloading of the Game is  
subject to availability and may be  
affected by the volume of users from  
time to time or by network  
Orange Value Promise  
Terms and Conditions  
Optional services which cost extra  
whether they are supplied in conjunction  
with competitor tariffs or outside  
competitor tariffs  
bin/ovp/costs.pl  
2.4 Once our Competitors close an OVP  
equivalent tariff for new connections,  
we may at our choice withdraw the  
OVP Plan for new connections and  
close the Service Plan to customers  
switching Service Plan.  
1
Definitions  
congestion. Orange’s Standard  
Network Terms and Condition  
Competitor tariff  
2
Scope  
continue to apply in parallel with these  
Terms and Conditions.  
A popular published, currently available,  
monthly paid contract digital tariff  
available in the UK from O2 (UK) Limited  
(formerly British Telecommunications  
Mobile Communications Ltd), Vodafone  
Retail Ltd & T-Mobile (formerly One 2  
One). For the avoidance of doubt this  
excludes O2 (Online) Limited tariffs and  
other tariffs which are only offered online  
2.1 OVP applies to Competitors' tariffs for  
voice, answerphone, standard WAP  
and standard person to person text  
messaging on other UK digital  
5.7 You must only use the Game for your  
own personal use, and not for any  
commercial purpose.  
2.5 We reserve the right to discontinue  
a currently available or a 'closed'  
OVP Plan and move existing  
5.8 You agree only to access, download  
and use the Game in accordance with  
Orange’s security measures relating to  
its network and billing, and the source  
networks. It includes standard data  
calls at 9.6 kb per second. OVP  
excludes High Speed Data at 28.8 kb  
per second and GPRS calls.  
customers to the nearest equivalent  
currently available Service Plan.  
We will write to the account holder  
to notify such changes.  
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reference  
reference  
2.6 OVP Plans are not available on  
Orange Line Two.  
3
Charges  
3.5 Subject to point 3.4 above, you may  
switch between Orange Value Promise  
Service Plans, Orange Talk Plans or  
other Orange Service Plans  
4
Charges for Mobile to Mobile calls  
2.7 OVP does not apply to pay as you go,  
pay up front or shared tariffs.  
2.8 OVP does not offer discounted rates  
or schemes for calls between  
nominated or frequently called  
numbers.  
3.1 We will make reasonable endeavours  
to ensure that OVP Plan charges are  
the equivalent of the Competitor tariff  
published charges.  
4.1 OVP Plan charges, for calls entirely on  
the Orange Network, will be the  
3.6 You may switch between OVP Plans  
or to an Orange Talk Plan by giving us  
at least 5 days notice before your  
Monthly Billing Date.  
equivalent of the Competitor's tariff  
charges for calls made entirely on their  
network, subject to point 2.8 above.  
These are known as 'On Net calls'.  
4.2 OVP Plan charges, for calls made to  
phones on the Competitor's network,  
will be the equivalent of the  
3.2 In the event that a Competitor makes  
any changes to a Competitor tariff,  
subject to the provisions of these  
terms and conditions we will make  
reasonable endeavours to implement  
any published changes to existing  
OVP Plans as soon as is reasonably  
practical.  
2.9 OVP does not apply to Competitor's  
promotional tariffs but we reserve the  
right to offer a competitor's  
3.7 OVP Plans will replicate the charging  
structure & minimum call charges of  
the Competitor's tariff including, but  
not limited to, service charges for  
itemised billing, non-direct debit  
payment, access charges for short  
message service, charges for calls to  
Customer Service and charges for  
calls made to freephone numbers  
(including, but not limited to, those  
prefixed 050 & 080).  
promotional tariff and may, from time  
to time, offer our own promotional  
variants of OVP Plans.  
Competitor tariff charges for calls  
made from their Network to phones  
on the Orange Network, subject to  
point 2.8 above. These are known as  
'Mobile to Mobile Off Net calls'. For  
example, if 'Y tariff', on 'network X',  
charges 25p per minute to call  
2.10 We reserve the right not to offer any  
Competitor tariff containing elements  
of services or functions that the  
Orange Network does not currently  
offer or to omit those elements of  
services or functions.  
3.3 If you are connecting to Orange on an  
OVP Plan you will be charged the  
equivalent of the Competitor's  
standard connection charge.  
3.4 We reserve the right to apply  
Competitor's charges for changing  
OVP Service Plan.  
another mobile phone on its network  
and charges 50p per minute to call a  
mobile phone on any other network,  
the OVP equivalent Plan will charge  
3.8 International direct dialled and  
Roaming calls will be charged at  
standard Orange rates.  
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25p per minute to call another Orange  
phone and 50p per minute to call a  
mobile phone on 'network X' or any  
other mobile network.  
to offer rollover as a promotion on  
7
Promotional Offers  
7.5 Where we have chosen to replicate a  
promotional offer we will use  
certain OVP plans where rollover is  
not offered by the competition.  
7.1 Subject to clause 2.9 we reserve the  
right to replicate or to offer our own  
promotional variants of selected  
promotional offers made available by  
Competitors in whole or in part.  
7.2 These promotional offers will only be  
available for new connections and will  
not be applied where an account has  
been upgraded or migrated.  
reasonable endeavours to do so as  
soon as is reasonably practicable.  
5.2 The Orange Network Performance  
Promise applies to OVP Plans, subject  
to its terms and conditions.  
5
Other Benefits  
8
Final Points  
5.1 OVP offers rollover on minutes and  
text messages on all OVP Plans with  
an inclusive bundle where the  
6
Insurance Products & Orange Care  
8.1 We reserve the right to move each  
phone on an OVP Plan to a separate  
account and to bill you separately for  
each such phone.  
6.1 Competitors' insurance products are  
not offered under OVP.  
competitor tariff offers rollover on  
minutes or text messages. Rollover on  
minutes or text messages is not  
available on Service Plans with an  
inclusive value bundle. Unused  
6.2 Orange Care is not included in any  
OVP Plan, but you may purchase it  
separately. If you do not purchase  
Orange Care then you will only get the  
benefit of the manufacturer's warranty  
on a new phone.  
7.3 Such promotional offers will not be  
available in conjunction with other  
promotions which we are offering at  
the time, unless expressly stated  
otherwise in the terms and conditions  
of the offer.  
8.2 Service is subject to the Orange  
Terms & Conditions for the supply of  
Network Services, a copy of which  
can be found at the back of your  
Orange phone user guide.  
inclusive minutes and/or text  
messages from one month may be  
rolled over for use in the next. If the  
rolled over minutes and/or text  
8.3 We reserve the right to vary these  
terms & conditions at any time.  
Please call Orange Customer Services  
to confirm.  
7.4 We reserve the right to vary the  
promotional offers that we offer  
and to limit the OVP tariffs to which  
they apply.  
messages are not used in that month  
they will be lost. We reserve the right  
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14  
Declaration of conformity  
You can view the Declaration of Conformity  
(DoC) to Directive 1999/5/EC (the R&TTE  
Directive) at www.motorola.com/rtte  
To find your Declaration of Conformity,  
enter the ‘product approval number’ in the  
Search bar on the web page.  
european union conformance statement  
Hereby, Motorola declares that this product  
is compatible with:  
The essential requirements and other  
relevant provisions of Directive  
1999/5/EC  
contact Orange  
IMEI: 350034/40/394721/9  
0168  
All other relevant EU Directives  
Type: MC2-41H14  
The Type’ number above is an example of  
a typical ‘product approval number’ which  
can be found on the sticker in your phone.  
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contact Orange  
further information  
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.  
Alternatively, visit the Orange website at www.orange.co.uk for more details. The three-digit numbers  
can be called from any phone by adding the prefix 07973 100.  
If you would like to receive a free booklet  
containing useful information on any  
Orange product or service call Orange  
Customer services on 07973 973 150 or,  
if you are a pay as you go customer, 451  
from your Orange phone. The following  
booklets are available:  
www.orange.co.uk  
www.orange.co.uk/business  
Visit the Orange website to find out more  
about Orange products and services, buy  
accessories from the Orange shop and if  
you are a pay as you go customer register  
with Orange online.  
pay monthly customers  
pay as you go customers  
Customer Services  
Billing Enquiries  
150†  
150†  
To top up your Talk Time  
450†  
Customer Services (Enquiries) 450*†  
International Calling Helpline 150†  
Information Line  
Talk Time balance  
Orange Multimedia  
Lost or Stolen  
452  
Orange Multimedia  
Registration  
177* or 277*  
453  
980  
177* or 277*  
07973 100 450†  
0800 079 0006  
Services and Charges  
Orange Care  
150  
Orange Care  
Lost or Stolen  
07973 100 250†  
Registration  
Orange Value Promise  
Terms and Conditions  
Orange Business Solutions  
customers  
all Orange customers  
How to use Answer Phone  
and manage your calls  
Operator Services  
100†  
How to get fun, news  
Orange Accessories Line  
Directory Enquiries  
0500 178 178  
118 000*  
businesses with 1-49 employees  
businesses with 50+ employees  
345  
158  
and information on your phone  
International Directory  
Enquiries  
How to send messages, photos and more  
118 880*  
How to use your phone abroad  
Emergency Services  
999 or 112  
and call internationally  
Some calls are free from your Orange phone unless  
you have an Orange Value Promise Service Plan.  
Chargeable services available with your Orange phone.  
Charged at BT ‘F’ rate if you call from a BT fixed line phone.  
*
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15  
index  
204  
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index  
index  
a
length  
make a  
mute  
60  
18  
36  
60  
35  
42  
Fun and games  
104  
Multi media messaging  
Mute  
73  
36  
Alarm clock  
100  
Answer Phone  
see Orange Answer Phone  
Answer a call  
Appointments  
Automatic redial  
Alert tones  
g
Games  
timings  
waiting  
104  
79  
n
Notepad  
19  
100  
34  
GPRS  
42  
58  
Caller id  
Care  
see Orange Care  
i
o
94  
Information menu  
see Orange Plus  
International services  
pay monthly customers  
pay as you go customers  
network selection  
Orange Answer Fax  
Orange Answer Phone  
Answer Phone Call Return  
Answer Phone PIN  
checking from any other phone  
messages  
Abroad  
108  
Codes  
120  
37  
Conference calling  
Copy contacts  
52  
54  
b
48  
108  
120  
112  
Busy a call  
Barring calls  
Bluetooth™  
Bookmarks  
34  
58  
90  
80  
54  
d
52  
Download applications  
105  
personal greeting  
shortcuts  
53  
Dialling  
l
53  
fixed  
57  
55  
Line 2  
38  
Orange Care  
116  
88  
c
divert a call  
Orange Email  
Calculator  
Calendar  
Calls  
101  
100  
m
Memory mate  
Orange Text Alerts services  
Orange Plus  
f
48  
17  
64  
37  
82  
81  
81  
76  
Fax and data  
see Orange Answer Fax  
Fixed dialling  
Menu  
Orange 177  
answering  
barring  
19  
58  
Message alert  
Missed calls  
Orange 277  
57  
Orange World  
206  
207  
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 208  
index  
index  
p
s
Text messages  
send  
Personalise  
Phone keys  
Phonebook  
74  
13  
Safety  
122  
120  
21  
21  
Security codes  
Settings  
write  
attach an animation or sound  
Themes  
63  
add number  
44  
44  
46  
46  
45  
clock  
100  
79  
95  
store a name and number  
wap  
Time and date  
Tones  
100  
94  
edit  
SIM Card backup  
SIM Card PIN  
SMS  
48  
deleting  
search  
118  
Travel abroad  
see International services  
Photos  
see text messages  
Store a name and number  
Sounds  
take a photo  
view a photo  
24  
72  
68  
63  
44  
94  
36  
35  
31  
v
Vibrating alert  
Video clips  
Voice dial  
94  
27  
40  
Photo messaging  
Predictive text  
Speed dial  
Swap between calls  
Symbols on your display  
Voice Media  
see Orange 177  
r
Received messages  
64  
34  
94  
t
Redialling  
Taking a second call  
35  
21  
w
Ring tone  
Text entry  
Wallpaper  
94  
79  
Text Alerts  
Wap  
see Orange Text Alerts services  
Wap games  
104  
6803557C02  
208  
209  
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 210  
For further information about Orange  
products and services please visit our  
website at the address below.  
The information contained in this user guide is  
correct at the time of going to press, but Orange  
reserves the right to make subsequent changes  
to it and services may be modified,  
supplemented or withdrawn. October 2004.  
© Orange Personal Communications Services  
Limited 2004. Orange and wirefree™ and any  
other Orange product or service names referred  
to in this user guide are trade marks of Orange  
Personal Communications Services Limited.  
Orange Personal Communications  
Services Limited.  
PO Box 10  
Patchway  
Bristol  
BS32 4BQ  
www.orange.co.uk  
6803557C47 PCN –D0518 ISSUE 1 Z : h 15  
®
Produced by Clear the explanation agency  

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