LaCie Little Disk • Design by Sam HecHt
User Manual
Table of Contents
page 1
Table of Contents
1. Introduction.................................................................................................................. 5
1.1. Minimum System Requirements ......................................................................................................... 6
1.2. Box Content .................................................................................................................................... 7
2. Getting Connected........................................................................................................ 8
2.1. Connect the USB Interface Cable ...................................................................................................... 9
2.2. Connect the FireWire Interface Cable .............................................................................................. 10
2.3. Connect the Optional Power Sharing Cable..................................................................................... 11
2.4. Launching LaCie Setup Assistant...................................................................................................... 12
2.5. Disconnecting Your LaCie Hard Drive.............................................................................................. 13
3. Optional Formatting and Partitioning......................................................................... 14
3.1. Formatting for Windows Users......................................................................................................... 15
3.1.1. Formatting from FAT32 to NTFS............................................................................................ 15
3.1.2. Formatting from HFS+ (Apple File System) to NTFS................................................................. 17
3.2. Formatting for Mac Users ............................................................................................................... 19
4. Interface and Data Transfer Information .................................................................... 20
4.1. Cables and Connectors.................................................................................................................. 20
4.1.1. USB 2.0 Cables and Connectors........................................................................................... 20
4.1.2. FireWire Cables and Connectors........................................................................................... 20
4.2. Data Transfers............................................................................................................................... 21
5. Troubleshooting ......................................................................................................... 22
5.1. Mac Troubleshooting ..................................................................................................................... 22
5.2. Windows Troubleshooting............................................................................................................... 23
6. Contacting Customer Support..................................................................................... 25
6.1. LaCie Technical Support Contacts................................................................................................... 26
7. Warranty Information................................................................................................. 27
LaCie Little Disk • Design by Sam HecHt
User Manual
Foreword
page 3
wise, there is an increased risk of elec-
trical shock, short-circuiting or fire.
Health and Safety
Precautions
✦ Use only the power supply shipped with
the device.
✦ Only qualified persons are authorized to
carry out maintenance on this device.
✦ Do not use the LaCie Mobile Hard Drive
near other electrical appliances such as
televisions or radios. Doing so may cause
interference which will adversely affect the
operation of the other products.
✦ Read this user manual carefully and fol-
low the correct procedure when setting up
the device.
✦ Do not open your LaCie Mobile Hard
Drive or attempt to disassemble or modify
it. Never insert any metallic object into
the drive to avoid any risk of electrical
shock, fire, short-circuiting or danger-
ous emissions. Your LaCie Mobile Hard
Drive contains no user-serviceable parts.
If it appears to be malfunctioning, have it
inspected by a qualified LaCie Technical
Support representative.
✦ Do not place the LaCie Mobile Hard
Drive near sources of magnetic interfer-
ence, such as computer displays, televi-
sions or speakers. Magnetic interference
can affect the operation and stability of
your LaCie Mobile Hard Drive.
✦ Do not place heavy objects on top of
the LaCie Mobile Hard Drive or use ex-
cessive force on it.
✦ Never expose your device to rain, or use it
near water, or in damp or wet conditions.
Never place objects containing liquids on
the LaCie Mobile Hard Drive, as they may
spill into its openings. Doing so increases
the risk of electrical shock, short-circuit-
ing, fire or personal injury.
✦ Never use excessive force on your LaCie
Mobile Hard Drive. If you detect a prob-
lem, see the Troubleshooting section in
this manual.
CAUTION: This LaCie Little Disk’s warranty
may be void as a result of the failure to re-
spect the precautions listed above.
✦ Make sure that the computer and La-
Cie Mobile Hard Drive are electrically
grounded. If the devices are not ground-
ed, there is an increased risk of electrical
shock. Power requirements 100-240 V~,
1.5 A, 60- 50 Hz, (Supply voltage fluctua-
IMPORTANT INFO: Any loss, corruption or
destruction of data while using a LaCie drive
is the sole responsibility of the user, and under
no circumstances will LaCie be held liable for
the recovery or restoration of this data. To help
prevent the loss of your data, LaCie highly rec-
ommends that you keep TWO copies of your
data; one copy on your external hard disk, for
instance, and a second copy either on your in-
ternal hard disk, another external hard disk or
some other form of removable storage media.
LaCie offers a complete line of CD and DVD
drives. If you would like more information on
backup, please refer to our website.
tions not exceeding
nal, transient over-voltages according to
over-voltage category II).
10% of the nomi-
General Use Precautions
✦ Do not expose the LaCie Mobile Hard
Drive to temperatures outside the range
of 5° C to 35° C (41° F to 95° F); or to op-
erational humidity beyond 5-80%, non-
condensing, or non-operating humidity
beyond 10-90%, non-condensing. Doing
so may damage the LaCie Mobile Hard
Drive or disfigure its casing. Avoid plac-
ing your LaCie Mobile Hard Drive near
a source of heat or exposing it to sun-
light (even through a window). Inversely,
placing your LaCie Mobile Hard Drive in
an environment that is too cold or humid
may damage the unit.
IMPORTANTINFO:1GB=1,000,000,000
bytes. 1TB = 1,000,000,000,000 bytes.
Once formatted, the actual available storage
capacity varies depending on operating envi-
ronment (typically 5-10% less).
✦ Always unplug the LaCie Mobile Hard
Drive from the electrical outlet if there is
a risk of lightning or if it will be unused
for an extended period of time. Other-
LaCie Little Disk • Design by Sam HecHt
User Manual
Foreword
page 4
Using this Manual
Some sections of this user manual contain information that applies
to some LaCie Little Disk models, but not all of them. Look for Man-
ual Notes like the one to below to determine if the section applies to
your LaCie Little Disk.
This symbol ✔ appears next to models to which the section
DOES apply.
This symbol ✘ appears next to models to which the section does
NOT apply.
Little Disk Pocket Hard Drive USB 2.0
Manual Notes are not used in sections which apply to all Little Disk
models.
MANUAL NOTE:
✔ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✘ Little Disk Portable Hard Drive USB/FireWire)
Little Disk Portable Hard Drive USB 2.0
Little Disk Portable Hard Drive USB/FireWire
LaCie Little Disk • Design by Sam HecHt
User Manual
Introduction
page 5
1. Introduction
Building on over a decade of design excellence, LaCie has created
a new line of drives that are timeless and crafted to blend functional-
ity with high-technology. These latest drives are performance-based
solutions that will power you through your specific applications.
Ideal for speed intensive applications, the LaCie Hard Drive handles
the curves of your demanding data needs. Secure and stable, the
LaCie Hard Drive is an ideal way to add space to your computer;
you can divide the drive into specific spaces (partitions) for different
parts of your data, or leave it alone and simply use it as one big
volume.
Quick Links
Click a topic:
LaCie Little Disk • Design by Sam HecHt
User Manual
Introduction
page 6
1.1. Minimum System Requirements
Your system must meet certain requirements in order for your LaCie
product to function properly. For a list of these requirements, please
refer to the product packaging or consult the datasheet (at www.
LaCie Little Disk • Design by Sam HecHt
User Manual
Introduction
page 7
1.2. Box Content
1.
LaCie Little Disk Pocket Hard Drive USB 2.0
or
LaCie Little Disk Portable Hard Drive USB 2.0
or
LaCie Little Disk Portable Hard Drive USB/FireWire
2.
Power sharing cable (Little Disk Portable Hard Drive USB/
FireWire only)*
3.
4.
5.
FireWire 800 (9-to-9 pin) cable **
FireWire 400 to 800 (6-to-9 pin) cable **
Quick Install Guide
IMPORTANT INFO: Please save your packaging. In the event that
the drive should need to be repaired or serviced, it must be returned
in its original packaging.
* The USB power sharing cable is included only with the LaCie Little
Disk Portable Hard Drive USB/FireWire. If you wish to use the cable
with the Little Disk Portable Hard Drive USB 2.0, it can be purchased
from the LaCie website.
** FireWire cables not included with Little Disk Pocket Hard Drive or
Little Disk Portable Hard Drive USB 2.0.
little disk
D E S I G N BY S A M H E C H T
Hi-Speed USB 2.0
little disk
D E S I G N B Y S A M H E C H T
FireWire & USB 2.0
Quick Install Guide
Black version
Quick Install Guide
Black version
White version
Package Content
:
LaCie Little Disk
White version
Power connection
USB 2.0 cable
FireWire 800 ports
Power connection
USB 2.0 cable
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 8
2. Getting Connected
Follow these steps to quickly get your LaCie hard drive powered on
and connected to your computer.
Step 1
✔ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB/FireWire
✘ Little Disk Pocket Hard Drive USB 2.0
✘ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB/FireWire
Step 2
✘ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0*
✔ Little Disk Portable Hard Drive USB/FireWire
Step 3
Step 4
• Note that the Little Disk Portable Hard Drive USB 2.0 does not
include the power sharing cable, but it can be purchased from the
LaCie website.
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 9
2.1. Connect the USB Interface Cable
MANUAL NOTE:
✔ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB/FireWire)
1. Remove the cap.
Little Disk Portable Hard Drive
cord is about 2 inches long; do not attempt to pull it out farther.
3. Insert the USB 2.0 connector into an available USB 2.0 port on
4. After a few seconds, the hard drive will mount on your computer
and appear on the desktop (Mac users) or in My Computer
(Windows users).
IMPORTANT INFO: If your Little Disk Portable Hard Drive does
not power on within a few seconds of connecting the USB interface
cable, proceed to section 2.3. Connect the Optional Power Sharing
Little Disk Pocket Hard Drive
Fig. 01
Fig. 02
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 10
2.2. Connect the FireWire Interface
Cable
MANUAL NOTE:
✘ Little Disk Pocket Hard Drive USB 2.0
✘ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB/FireWire)
1. Remove the cap.
Either:
2. Attach the rectangular end of the FireWire 400 to 800 (6-to-9
pin) cable to the hard drive and the other end to a FireWire 400
port on your computer;
Fig. 03
Or:
2. Attach one end of the FireWire 800 (9-to-9 pin) cable to the
hard drive and the other end to a FireWire 800 port on your
Then:
3. After a few seconds, the hard drive will mount on your computer
and appear on the desktop (Mac users) or in My Computer
(Windows users).
TECHNICAL NOTE: For help with understanding the different types
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 11
2.3. Connect the Optional Power
Sharing Cable
MANUAL NOTE:
✘ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0*
✔ Little Disk Portable Hard Drive USB/FireWire)
In the event that the USB bus on your computer does not provide
enough power to operate your drive, you may use the included USB
power sharing cable to supply additional power to the drive from
your computer.
1. Attach the small end of the power sharing cable to the back of
Fig. 04
2. Attach the USB end of the USB power sharing cable to an avail-
able USB port on your computer.
IMPORTANT INFO: If the USB power sharing cable does not work
with your specific computer configuration, LaCie offers an optional
power supply, sold separately. Please contact your LaCie reseller or
LaCie Customer Service for more information.
* Note that the Little Disk Portable Hard Drive USB 2.0 does not
include the power sharing cable, but it can be purchased from the
LaCie website.
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 12
2.4. Launching LaCie Setup Assistant
Before using your drive, LaCie Setup Assistant software must be
launched to format your drive. It will:
✦
✦
Optimize your drive according to your needs
Copy the manual and utilities onto your LaCie hard disk
IMPORTANT INFO: LaCie recommends that you copy the user
manual and utilities onto your computer’s internal hard drive or
other medium when setup is complete.
To launch LaCie Setup Assistant:
Windows users: double click on the LaCie drive icon in “My Com-
puter”.
Mac users: double click on the “LaCie Setup Assistant” icon which
will appear on your desktop.
IMPORTANT INFO: If you do not launch LaCie Setup Assistant
or if you quit LaCie Setup Assistant after formatting has begun, your
drive will not be ready to use and will require manual formatting.
The user manual and utilities will not be available on your drive and
will have to be downloaded from the LaCie website: www.lacie.com
TECHNICAL NOTE: The LaCie Setup Assistant does not prevent you
from using your computer’s native disk utility program to format or
partition your LaCie drive. Simply follow the Setup Assistant through
completion, then use your computer’s native disk utility (Disk Manage-
ment for Windows or Disk Utility for Mac) to reformat your drive. See
LaCie Little Disk • Design by Sam HecHt
User Manual
Getting Connected
page 13
2.5. Disconnecting Your LaCie Hard
Drive
USB external devices feature “plug & play” connectivity, which
means that your drive can be connected and disconnected while the
computer is running. To prevent failures, however, it is important to
follow these steps when disconnecting your LaCie hard drive.
Windows Users
Mac Users
1. From the System Tray (located in the lower right-hand
side of your screen), click the Eject icon (a small green
arrow over a hardware image).
1. Drag the hard disk icon to the trash.
2. When the icon disappears from the desktop, the drive can
be disconnected.
2. A message will appear, listing the devices the Eject icon
controls (it should say, “Safely remove...”). Click on the
LaCie Little Disk in this prompt.
3. This message will appear: “Safe to Remove Hardware” (or
similar). It is now safe to disconnect the device.
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 14
3. Optional Formatting and Partitioning
The first time you use your LaCie Little Disk, LaCie Setup As-
TECHNICAL INFORMATION: The LaCie hard drive is preformat-
ted in FAT-32 (MS-DOS) format, optimized for use with Mac and
Windows OS. See File System Formats, below for explanations of the
other possible file formats.
sistant formats your drive according to your needs. If your
needs change, you can reformat your LaCie Little Disk to op-
timize it for use with Windows or Mac, or for cross-platform
use. For example, if you used LaCie Setup Assistant to format
your drive to work with your Mac (HFS+), but now you want to
share your hard disk with Windows users, you can reformat it to
FAT 32 (MS-DOS) for this purpose.
IMPORTANT INFO: Reformatting will erase everything from the
hard drive. If you have information that you want to protect or con-
tinue to use, back up this information before reformatting.
You may need to format your LaCie Little Disk if LaCie Setup As-
sistant was interrupted or stopped. If the hard disk does not appear
in My Computer (Windows) or on the desktop (Mac), it may not be
formatted properly.
File System Formats
There are three different file system format categories:
NTFS, FAT 32 (MS-DOS), and Mac OS Extended (HFS+).
Use the information below to determine which format is
best for you.
What is Formatting?
When a disk is formatted, the following things occur: the operating
system erases all of the bookkeeping information on the disk, tests the
disk to make sure that all of the sectors are reliable, marks bad sectors
(i.e., those that are scratched) and creates internal address tables that it
later uses to locate information. Your LaCie Hard Drive is preformatted
in FAT-32 (MSDOS) format. To reformat your drive, follow the instruc-
tions in this section.
Use NTFS if…
...you will be using the drive only with Windows XP, Win-
dows Vista, or Windows 7 (performance will generally be
greater when compared to FAT 32). This file system is com-
patible in read only mode with Mac OS X 10.3 and higher.
What is Partitioning?
You can also divide the hard disk into sections, called partitions. A
partition is a section of the hard disk’s storage capacity that is cre-
ated to contain files and data. For instance, you could create three
partitions on your drive: one partition for your office documents,
one as a backup and one for your multimedia files. Or, if you will
be sharing the drive with another person in your household or of-
fice, you can create a partition for each person who uses the drive.
Partitioning is optional.
Use HFS+ if…
...you will be using the drive on Macs only; performance
will generally be greater when compared to FAT 32. This
file system is NOT compatible with Windows OS.
Use FAT 32 (MS-DOS) if…
...you will be using your drive with both Windows and Mac
OS. Maximum single file size is 4GB.
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 15
3.1. Formatting for Windows Users
✦
If your disk is formatted as a FAT32 volume, proceed to sec-
✦
If your disk is formatted as an HFS+ volume (or unrecognized
in Windows) , click here or proceed to section 3.1.2. Format-
3.1.1. Formatting from FAT32 to NTFS
Follow these steps if you used LaCie Setup Assistant to create an
exchange volume on your LaCie Little Disk for data sharing between
Windows and Mac computers or if you reformatted your LaCie Little
Disk as a FAT32 volume on a Mac.
Fig. 05
CAUTION: Following these steps will erase everything from the
hard disk. If you have information that you want to protect or con-
tinue to use, back up this information before performing these steps.
Computer Management window opens.
2. Select Disk Management under Storage (you may have to
expand the Storage list to see the Disk Management option).
your computer appears in the pane on the right.
3. Find the disk corresponding to your LaCie Little Disk. Right-click
in the disk allocation bar of the FAT32 volume and select For-
TECHNICAL NOTE: If you did not create an exchange volume us-
ing LaCie Setup Assistant, there may be only one volume associated
with the disk.
Fig. 06
Continued on next page…
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 16
4. In the Format window:
a. Enter a name for the disk as you’d like it to appear on your
computer in the Volume label field.
b. Select “Perform a quick format”.
c. Leave the other options at their default values and click OK.
5. Click OK in the format warning dialog. During the formatting
process, the status of the disk changes to “Formatting” in the
Computer Management window. When Formatting is complete,
Fig. 07
Fig. 08
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 17
3.1.2. Formatting from HFS+ (Apple File
System) to NTFS
Follow the steps in this section if you used LaCie Setup Assistant to
format your drive for use with a Mac or if you reformatted your LaCie
Little Disk as an HFS+ volume on a Mac.
CAUTION: Following these steps will erase everything from the
hard disk. If you have information that you want to protect or con-
tinue to use, back up this information before performing these steps.
Computer Management window opens.
2. Select Disk Management under Storage (you may have to
expand the Storage list to see the Disk Management option).
your computer appears in the pane on the right.
Fig. 09
3. Find the disk corresponding to your LaCie Little Disk. Right-click
on the “Unallocated” volume in the disk allocation bar and se-
10). The New Partition Wizard opens.
Continued on next page…
Fig. 10
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 18
4. On the Welcome to the New Partition Wizard screen, click Next.
5. Select Primary Partition and click Next.
6. If you would like to create more than one partition on the disk,
enter the size of the first partition in the “Partition size in MB”
field. Otherwise, leave the default values and click Next.
7. Choose a drive letter to assign to the drive. Click Next.
8. Select “Format this partition with the following settings” and En-
ter a name for the volume as you’d like it to appear on your
12.
9. Review your settings and click Finish to begin the formatting
process.
10. During the formatting process, the status of the disk changes to
“Formatting” (a) in the Computer Management window. When
Formatting is complete, the status changes to “Healthy” (b). See
Fig. 11
Fig. 12
Fig. 13
LaCie Little Disk • Design by Sam HecHt
User Manual
Formatting & Partitioning
page 19
3.2. Formatting for Mac Users
CAUTION: Following these steps will erase everything from the
hard disk. If you have information that you want to protect or con-
tinue to use, back up this information before performing these steps.
1. Select Utilities from the Go menu in Finder.
2. Open Disk Utility.
3. In the disk list on the left side of the Disk Utility window, find
the disk corresponding to your LaCie Little Disk. For each disk
there is a listing for the drive controller and one for each volume
on the disk. Select the listing for the controller (ex. “153.4 GB
Fig. 14
4. Select the Partition tab.
5. From the Volume Scheme menu, choose the number of parti-
tions you want to divide the drive into (16 maximum). You can
adjust the size of each partition using the slide bar between the
partitions in the Volume Scheme area.
6. In the Volume Information section, enter a name for each
volume (partition) and choose the volume format (Mac OS Ex-
tended, Mac OS Standard, UNIX File System, or MS-DOS).
TECHNICAL NOTE: To share a volume with Windows users, select
MS-DOS (FAT32) format.
IMPORTANT INFO: Apple recommends that unless you have a
specific reason to use the UNIX File System (UFS), you should use
the Mac OS Extended format because it provides a more familiar
experience to Macintosh users.
7. Click Partition. Click Partition again to close the alert message
Fig. 15
and continue.
8. Mac Disk Utility will format and partition the disk according to
your settings, and your drive will be ready to use.
LaCie LittleDisk • Design by Sam HecHt
User Manual
Interface and Data Transfer Information
page 20
4. Interface and Data Transfer Information
4.1. Cables and Connectors
4.1.1. USB 2.0 Cables and Connectors
USB is a serial input/output technology for connecting peripheral
Fig. 16 – USB Cable Ends
devices to a computer or to each other. Hi-Speed USB 2.0 is the
latest implementation of this standard, and it provides the necessary
bandwidth and data transfer rates to support high speed devices
such as hard drives, CD/DVD drives and digital cameras.
Included USB Cable
Your LaCie drive is shipped with a Hi-Speed USB 2.0 cable, to en-
sure maximum data transfer performance when connected to a Hi-
Speed USB 2.0 port. The cable will also work when connected to
a USB 1.1 port, but drive performance will be limited to USB 1.1
transfer rates.
Fig. 17 – FireWire 800 (9-9 pin) cable
4.1.2. FireWire Cables and Connectors
Fig. 18 – FireWire 400 to 800 (6-pin to 9-pin)
adapter cable
FireWire 400, also known as IEEE 1394, is a high-speed serial in-
put/output technology for connecting peripheral devices to a com-
puter or to each other, and FireWire 800 is the implementation of
the new IEEE 1394b standard.
FireWire 800 offers increased bandwidth and extended cabling dis-
tance between devices. FireWire 800 is ideal for bandwidth-inten-
sive applications, such as audio, video and graphics.
Included FireWire Cables
Your LaCie hard disk is shipped with a FireWire 800 (9-9 pin) cable
puter’s FireWire 400 cable. Note that in this case, file transfers will
be limited to FireWire 400 speeds.
LaCie LittleDisk • Design by Sam HecHt
User Manual
Interface and Data Transfer Information
page 21
4.2. Data Transfers
A data transfer is the flow of data that accomplishes a task, usu-
ally related to moving data from storage to computer RAM or be-
tween storage devices. During data transfers, it’s best to wait before
launching other applications on the same USB 2.0 port. Anomalies
may arise with computers that have USB 2.0 controllers that do not
conform to OHCI (Open Host Controller Interface) standards. In
any other configurations, we cannot ensure 100% correct operation.
CAUTION: Do not connect USB cables so that they form a ring of
devices. There is no need for terminators on USB or devices, so the
unused USB connectors should be left empty.
TECHNICAL INFORMATION: Controller – A controller is a com-
ponent or an electronic card (referred to in this case as a “controller
card”) that enables a computer to communicate with or manage cer-
tain peripherals. An external controller is an expansion card which fills
one of the free slots (i.e. PCI or PCMCIA) inside your PC and which
enables a peripheral (ex. CD-R/RW drive, scanner or printer) to be
connected to the computer. If your computer is not equipped with a
USB controller card, you can purchase an external controller through
LaCie. Contact your LaCie reseller or LaCie Technical Support (sec-
If you experience hanging problems, proceed as follows:
1. Make sure that the USB 2.0 cable is connected tightly and se-
curely on both ends of the cable, from the drive to the computer.
If you are using a USB 2.0 cable other than the one supplied
with your LaCie drive, check that it is certified.
2. Disconnect your computer’s USB 2.0 cable. Wait 30 seconds.
Reconnect.
LaCie Little Disk • Design by Sam HecHt
User Manual
Troubleshooting
page 22
5. Troubleshooting
Manual Updates
If your LaCie hard drive is not working correctly, please refer to the
following checklist to determine the source of the problem. If you
have gone through all of the points on the checklist and your drive
still does not work properly, please check the FAQs that are regu-
may provide an answer to your specific question. You can also visit
the downloads page, where the most recent software updates will
be available.
LaCie strives to give you the most up-to-date, comprehensive user
manuals available on the market. It is our goal to provide you with
a friendly, easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your user manual does not reflect the configuration of the product
you purchased, please check our website for the most current ver-
sion of the user manual.
If you need further assistance, please contact your LaCie reseller or
LaCie Customer Support (see section 6. Contacting Customer Sup-
port for details).
5.1. Mac Troubleshooting
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Does an icon for the drive appear
on the desktop?
There should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps on page 2.1. Connect the USB Interface
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated
in their respective ports. Try disconnecting the cables, waiting 10 sec-
onds, and then reconnecting them. If the drive is still not recognized,
restart your computer and try again.
Is the drive receiving sufficient
power?
If the LED on the front of the drive is not on, the drive may not be
receiving enough power from the USB bus on your computer. Try
connecting the USB power sharing cable as described in section 2.3.
included only with the LaCie Portable Hard Drive USB/FireWire, but
it can be purchased from the LaCie website for use with the LaCie
Portable Hard Drive USB 2.0.
Are your computer’s USB buses
working properly?
Open Apple System Profiler, expand the Hardware list and click on
USB. If your device is not listed, recheck the cables and try the other
troubleshooting tips listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
continued on the next page>>
LaCie Little Disk • Design by Sam HecHt
User Manual
Troubleshooting
page 23
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see sec-
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 3. Optional
Formatting and Partitioning for more information.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” mes-
sage while copying to a FAT 32
volume?
When copying files or folders from Mac OS 10.x to a FAT 32 volume,
file names with certain characters cannot be copied. These characters
include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Did you get an error message
telling you that the drive has been
disconnected when coming out of
sleep mode?
Ignore this message. The drive will remount to the desktop. LaCie
drives conserve power by spinning down when you set your computer
to sleep mode, and when the computer is “revived” from sleep, it does
not give the drive enough time to spin up from its sleep mode.
The drive is working
slowly.
Are there other USB devices con-
nected to the same port or hub?
Disconnect any other USB devices and see if the drive’s performance
increases.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Are you operating in Mac OS
10.x?
Apple has only recently begun incorporating native Hi-Speed USB 2.0
ports in their computers. To achieve Hi-Speed USB 2.0 transfer rates,
you will need to add a Hi-Speed USB 2.0 PCI or PC card to your
computer.
5.2. Windows Troubleshooting
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see sec-
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 3. Optional
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter assigned
to the LaCie drive. If the drive does not appear, follow the rest of the
Troubleshooting tips to isolate the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
continued on the next page>>
LaCie Little Disk • Design by Sam HecHt
User Manual
Troubleshooting
page 24
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Is the drive receiving sufficient
power?
If the LED on the front of the drive is not on, the drive may not be
receiving enough power from the USB bus on your computer. Try
connecting the USB power sharing cable as described in section 2.3.
included only with the LaCie Portable Hard Drive USB/FireWire, but
it can be purchased from the LaCie website for use with the LaCie
Portable Hard Drive USB 2.0.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps on section 2.1. Connect the USB Interface
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated
in their respective ports. Try disconnecting the cables, waiting 10 sec-
onds, and then reconnecting them. If the drive is still not recognized,
restart your computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
The drive is working
slowly.
Are there other USB devices con-
nected to the same port or hub?
Disconnect any other USB devices and see if the drive’s performance
increases.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Is the drive connected to a USB 1.1
port on your computer, or to a USB
1.1 hub?
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
at the slower USB 1.1 transfer rates.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, uninstall
the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See section 1.1. Minimum System Requirements
LaCie Little Disk • Design by Sam HecHt
User Manual
Contacting Customer Support
page 25
6. Contacting Customer Support
Before You Contact Technical Support
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and securely attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
sure that you are in front of your computer and that you have the
following information on hand:
Information
Where to Find Information
LaCie hard drive serial number
Macintosh/PC model
Operating system version
Processor speed
Located on a sticker at the back of drive or on the original packaging
Mac users: Click on the Apple icon in the menu bar and select About This
Mac.
Windows users: Right click My Computer and select Properties > General.
Computer memory
Mac users: Click on the Apple icon in the finder bar and select About This
Mac. Select More Info... The Apple System Profiler will launch and will list your
internal and external peripherals.
The brands and models of other internal and external pe-
ripherals installed on your computer
Windows users: Right click My Computer and select Properties > Hard-
ware.
LaCie Little Disk • Design by Sam HecHt
User Manual
Contacting Customer Support
page 26
6.1. LaCie Technical Support Contacts
LaCie Asia
LaCie Australia
LaCie Belgium
LaCie Brazil
http://www.lacie.com/be/contact/ (Dutch)
http://www.lacie.com/befr/contact/ (French)
LaCie Canada
LaCie Denmark
http://www.lacie.com/ca/contact/ (English)
http://www.lacie.com/cafr/contact/ (French)
LaCie Finland
LaCie France
LaCie Germany
LaCie Ireland
LaCie Italy
Japan - Elecom CO., LTD
LaCie Korea
LaCie Latin America
LaCie Netherlands
LaCie Norway
LaCie Portugal
LaCie Singapore
LaCie Southeast Asia
LaCie Spain
LaCie Sweden
LaCie Switzerland
http://www.lacie.com/ch/contact (German)
http://www.lacie.com/chit/contact/ (Italian)
LaCie UK
LaCie USA
http://www.lacie.com/us/contact/ (English)
http://www.lacie.com/uses/contact (Spanish)
LaCie Grand Export
LaCie Little Disk • Design by Sam HecHt
User Manual
Warranty Information
page 27
7. Warranty Information
LaCie warrants your drive against any defect in material and work-
manship, under normal use, for the period designated on your war-
ranty certificate. In the event this product is found to be defective
within the warranty period, LaCie will, at its option, repair or replace
the defective drive. This warranty is void if:
✦
The drive was operated/stored in abnormal use or mainte-
nance conditions;
✦
The drive is repaired, modified or altered, unless such repair,
modification or alteration is expressly authorized in writing by
LaCie;
✦
The drive was subjected to abuse, neglect, lightning strike,
electrical fault, improper packaging or accident;
✦
✦
✦
The drive was installed improperly;
The serial number of the drive is defaced or missing;
The broken part is a replacement part such as a pickup tray,
etc.
✦
The tamper seal on the drive casing is broken.
LaCie and its suppliers accept no liability for any loss of data during
the use of this device, or for any of the problems caused as a result.
LaCie will not, under any circumstances, be liable for direct, special
or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of
replacement goods, or expense or inconvenience caused by service
interruptions.
Any loss, corruption or destruction of data while using a LaCie drive
is the sole responsibility of the user, and under no circumstances
will LaCie be held liable for the recovery or restoration of this data.
Under no circumstances will any person be entitled to any sum
greater than the purchase price paid for the drive.
To obtain warranty service, call LaCie Technical Support. You will
be asked to provide your LaCie product’s serial number, and you
may be asked to furnish proof of purchase to confirm that the drive
is still under warranty.
All drives returned to LaCie must be securely packaged in their origi-
nal box and shipped with postage prepaid.
IMPORTANT INFO: Register online for free technical support:
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