Kingston Technology Computer Drive DT4000 User Manual
help.pdf  
Help for DT4000-M Users  
Introduction  
System Requirements  
Recommendations  
Initialization  
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Pentium III Processor or equivalent (or faster)  
15MB free disk space  
DT4000-M Login  
Password Criteria  
Device Lockout  
Forgot Password  
Change Password  
Reset Option  
USB 2.0  
Windows XP SP2/SP3, Vista SP1/SP2, & 7  
Two available drive letters after the last physical disk drive  
SafeConsole for Kingston 4.1x Management Server*  
About DT4000-M  
Drive Letter Conflict  
Introduction  
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This document covers the DataTraveler® 4000 – Managed device (referred to simply as DT4000-M  
from this point forward) based on the default factory settings with no customizations.  
The instructions and procedural steps in this help document were created based on the default ‘out-of-  
box’ settings configured in the SafeConsole Management Server.  
Policies implemented in SafeConsole are “pushed” out to the DT4000-M device during initialization and  
reflect in the menu options available (or unavailable) in the client interface of the DT4000-M. To ensure  
the desired user experience and proper deployment of the device, please consult your helpdesk and/or  
SafeConsole administrator prior to use.  
Recommendations  
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To ensure there is ample power provided to the DT4000-M device, use only in USB ports connected  
directly to your notebook or desktop, as seen in Figure 1.1. Avoid connecting the DT4000-M to any  
peripheral device(s) that may feature a USB port, such as a keyboard or USB hub, as in Figure 1.2.  
Figure 1.1 – Recommended Usage  
Figure 1.2 – Not Recommended  
*Note: The DT4000-M must register with a SafeConsole server in order to initialize and/or use after a device reset  
Document No. 48000141-001.A01  
DataTraveler® 4000 – Managed  
Page 1 of 6  
 
Once a connection to the server is confirmed, you will be  
asked to create a password that will be used to unlock the  
secure data partition each time you log into the DT4000-M.  
1. Once you’ve decided on a password, enter it into  
the ‘Select password’ field, and re-enter it in the  
‘Confirm password’ field, as seen in Figure 1.6.  
The password you create must meet the following  
criteria before the initialization process will allow  
you to continue:  
• Passwords must contain at least eight  
characters (default setting) or more (up to 64  
characters)  
• Passwords must contain all three of the  
following criteria options*:  
UPPER CASE (A-Z), lower case (a-z), &  
numeric (0-9) characters  
Figure 1.6 – Create Password  
You may also enter a password hint, but it is not mandatory. However, the hint field can be useful in  
providing you a clue as to what the password is, should you ever forget your DT4000-M password.  
(Note: The password hint CANNOT match or contain the exact password string.)  
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2. Click the checkbox to acknowledge your reading  
and understanding of the warranty.  
3. Click on the arrow button (  
) to continue.  
4. When prompted, enter your DT4000-M password  
into the textbox (seen in Figure 1.7) and click on  
the arrow button to continue. (Note: The arrow  
button will enable as soon as you enter the first  
password character into the textbox.)  
Figure 1.7 – Enter Password  
(IMPORTANT NOTE: You MUST complete step 4 by  
entering your DT4000-M password (created in step 1) in  
order to complete the initialization process successfully.)  
This completes the initialization process and unlocks the secure data partition.  
*Note: Password requirements, including the default criteria, can be modified in SafeConsole.  
Document No. 48000141-001.A01  
DataTraveler® 4000 – Managed  
Page 3 of 6  
 
DT4000-M Login  
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You must supply your DT4000-M password each time you wish to log into the device. During the login  
process, if an incorrect password is entered, you will be given another opportunity to enter the correct  
password; however, there is a built-in security feature that tracks the number of failed login attempts. If  
this number reaches the pre-configured value of 10 failed attempts, the DT4000-M will lock and require  
a device reset of the secure data partition prior to next use. This means that all data stored on the  
DT4000-M will be lost. See Device Lockout on page 4.  
Device Lockout  
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The DT4000-M includes a security feature that prevents unauthorized access to the data partition once  
a maximum number of consecutive failed login attempts (MaxNoA for short) has been made; the  
default “out-of-box” configuration has a pre-configured value of 10 (no. of attempts.)  
The ‘lock-out’ counter tracks each failed login and gets reset one of two ways: 1) A successful login  
prior to reaching MaxNoA or 2) reaching MaxNoA and resetting the device.  
If an incorrect password is entered, an error message will appear  
just below the text box, indicating an invalid password. See  
Figure 1.8.  
With each failed login attempt, you will see a different error  
message indicating the number of attempts left before reaching  
MaxNoA (which is set to 10 by default.)  
After the 10th failed login attempt, the DT4000-M will permanently  
lock the data partition and require a device reset prior to next use.  
This means that all data stored on the DT4000-M will be lost  
Figure 1.8 – Login Failure  
and you will need to create a new password.  
This security measure limits someone who does not have your  
password from attempting countless login attempts and gaining  
access to your protected data.  
If you are the owner of the DT4000-M and have forgotten your  
password, the same security measures will be enforced, including  
a device reset.  
(Note: If ‘Remote Password Reset’ is enabled on the SafeConsole  
Management Server, the SafeConsole administrator will be able to  
reset your password without resetting the device, thus saving the  
data stored on the protected partition.*)  
Figure 1.9 – MaxNoA Reached  
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*Even with ‘Remote Password Reset’ enabled, the maximum number of incorrect login  
attempts, including response codes, is 10. If not using the ‘Forgot Password’ option, the  
response code window will automatically invoke after the 7th failed login attempt.  
Document No. 48000141-001.A01  
DataTraveler® 4000 – Managed  
Page 4 of 6  
 
Forgot Password  
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The ‘Remote Password Reset’ is a feature in SafeConsole that allows DT4000-M users to  
change/create passwords without resetting the device, thus saving all data stored on the DT4000-M.  
The ‘Forgot Password’ menu option is available on the DT4000-M ONLY when ‘Remote Password  
Reset’ is enabled on the SafeConsole Management Server (consult your helpdesk or administrator for  
details.)  
(Note: Remote Password Reset needs to be enabled on the SafeConsole Management Server  
PRIOR to initializing the DT4000-M device. By default, this feature is disabled. In either case,  
the pre-configured value for maximum number of password attempts {MaxNoA} is 10.)  
Change Password  
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This feature allows you to change your current DT4000-M password. You MUST know the existing  
password to utilize this function, as it will lock the device and prompt you for the existing DT4000-M  
password prior to invoking the ‘Change Password’ routine.  
Reset Option  
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This feature resets the DT4000-M back to its original “out-of-box” state. Resetting the device will erase  
all of the data stored in the protected area and require users to generate a new password.  
(Note: The DT4000-M must register with SafeConsole each time the device is reset. Do NOT use this  
function if you are on a stand-alone workstation or in a remote location that does not have access to the  
SafeConsole server. Consult your administrator before resetting DT4000-M.  
About DT4000-M  
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This option provides basic information regarding the DT4000-M, including copyright, build number and  
serial number of the device. The ‘About’ section is also customizable (by your Administrator) in  
SafeConsole under the ‘Device User Information’ tab of Administrator Tools (up to 127 characters.)  
Figure 1.11 – About DT4000-M (Custom)  
Figure 1.10 – About DT4000-M (Default)  
Document No. 48000141-001.A01  
DataTraveler® 4000 – Managed  
Page 5 of 6  
 
Drive Letter Conflict  
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The DT4000-M requires two available drive letters AFTER the last physical disk that appears before the  
‘gap’ in drive letter assignments. This does NOT pertain to network shares because they are specific to  
user-profiles and not the system hardware profile itself, thus appearing available to the OS.  
What this means is, Windows may assign the DT4000-M a drive letter that’s already in use by a  
network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this  
happens, please consult your administrator or helpdesk department on changing drive letter  
assignments in Windows Disk Management (administrator privileges required.)  
Figure 1.12 – Drive Letter Assignment  
If there are no network shares on your system and the DT4000-M still won’t load, it is possible that a  
card reader, removable disk, or other previously-installed device is holding on to a drive-letter  
assignment and still causing a conflict.  
Please note that native Drive Letter Management has improved significantly in Windows XP SP3, Vista,  
and 7, so you may not come across this issue, but if you are unable to resolve the conflict, please  
contact Kingston’s Technical Support Department for further assistance.  
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Document No. 48000141-001.A01  
DataTraveler® 4000 – Managed  
Page 6 of 6  
 

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