HP StorageWorks 600 Modular Disk System
User Guide
Abstract
This guide describes identification, operations, setup, configuration and utilities, troubleshooting, regulatory notices, specifications, and technical
support. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 495105-007
August 2011
Edition: 7
Contents
Component identification............................................................................................................... 5
Front panel components................................................................................................................................5
Front panel LEDs and button..........................................................................................................................6
Rear panel components ................................................................................................................................7
Rear panel LEDs and buttons .........................................................................................................................8
Device bay ID numbers...............................................................................................................................10
SAS and SATA hard drive LEDs...................................................................................................................10
SAS and SATA hard drive LED combinations ................................................................................................11
Firmware update........................................................................................................................................12
Power up...................................................................................................................................................12
Power down ..............................................................................................................................................13
Space and airflow requirements ..................................................................................................................14
Temperature requirements...........................................................................................................................14
Power requirements....................................................................................................................................15
Electrical grounding requirements ................................................................................................................15
Rack warnings...........................................................................................................................................16
Third-party racks ........................................................................................................................................16
Site planning considerations........................................................................................................................16
Installing the enclosure................................................................................................................................16
Hard drive overview...................................................................................................................................18
SAS and SATA hard drive guidelines.................................................................................................18
Installing the hard drives...................................................................................................................19
Installing the I/O module ............................................................................................................................21
Cabling the MDS600.................................................................................................................................22
SAS cabling guidelines.....................................................................................................................22
Cabling guidelines for HP rack and tower servers................................................................................22
Supported cables .............................................................................................................................22
Power cords ....................................................................................................................................23
Configuration and utilities............................................................................................................ 24
Configuration tools.....................................................................................................................................24
Array Configuration Utility ................................................................................................................24
Option ROM Configuration for Arrays................................................................................................24
Smart Components for ROM Flash .....................................................................................................25
Management tools......................................................................................................................................25
HP Systems Insight Manager .............................................................................................................25
Management Agents ........................................................................................................................25
Diagnostic tools .........................................................................................................................................25
Integrated Management Log..............................................................................................................25
Array Diagnostic Utility.....................................................................................................................26
Remote support and analysis tools ...............................................................................................................26
HP Insight Remote Support software ...................................................................................................26
Keeping the system current..........................................................................................................................27
Contents
3
Change control and proactive notification ..........................................................................................27
Care Pack .......................................................................................................................................27
Troubleshooting.......................................................................................................................... 28
When the MDS600 does not power up........................................................................................................28
LED behavior.............................................................................................................................................28
7-segment display status codes and actions ........................................................................................29
Recognizing hard drive failure.....................................................................................................................30
Effects of a hard drive failure.............................................................................................................30
Compromised fault tolerance.............................................................................................................30
Recovering from compromised fault tolerance .....................................................................................31
Factors to consider before replacing hard drives ...........................................................................................31
Automatic data recovery (rebuild)................................................................................................................32
Time required for a rebuild................................................................................................................32
Failure of another drive during rebuild ...............................................................................................33
Regulatory compliance identification numbers...............................................................................................34
Federal Communications Commission notice.................................................................................................34
FCC rating label ..............................................................................................................................34
Class A equipment ...........................................................................................................................34
Class B equipment............................................................................................................................35
Declaration of conformity for products marked with the FCC logo, United States only........................................35
Modifications.............................................................................................................................................36
Cables......................................................................................................................................................36
Canadian notice (Avis Canadien)................................................................................................................36
European Union regulatory notice................................................................................................................36
Disposal of waste equipment by users in private households in the European Union..........................................37
Japanese notice .........................................................................................................................................38
BSMI notice...............................................................................................................................................38
Korean notice ............................................................................................................................................38
Chinese notice...........................................................................................................................................39
Vietnam compliance marking notice.............................................................................................................39
Ukraine notice ...........................................................................................................................................39
Power cord statement for Japan...................................................................................................................39
Electrostatic discharge................................................................................................................. 40
Preventing electrostatic discharge ................................................................................................................40
Grounding methods to prevent electrostatic discharge....................................................................................40
Specifications............................................................................................................................. 41
Environmental specifications........................................................................................................................41
Storage array specifications........................................................................................................................41
Before you contact HP ................................................................................................................................42
HP contact information................................................................................................................................42
Customer Self Repair ..................................................................................................................................42
Contents
4
Front panel LEDs and button
Item
Description
Status
Hard drive LEDs
Normal mode
Green = The drive is online, but is not
currently active.
1
(UID LED is solid)
Flashing irregularly green = The drive is
active and it is operating normally.
Flashing green (1 Hz) = Do not remove
the drive. Removing the drive may
terminate the current operation and
cause data loss. The drive is rebuilding,
or it is part of an array that is undergoing
expansion, logical drive extension, a
stripe size migration, or RAID migration.
Flashing amber/green = Drive is
configured and indicating a predictive
failure. The drive may also be
undergoing a rebuild, expansion,
extension, or migration.
Flashing amber (1 Hz) = A predictive
failure alert has been received for this
drive. Replace the drive as soon as
possible.
Amber = Drive failure, link failure, or
mismatched configuration.
Off = The drive is offline, a spare, or not
configured as part of an array.
Component identification
6
Item
Description
Status
Hard drive LEDs
Drive locate mode
Green = The drive has been selected by
a management application and it is
1
(UID LED is flashing) operating normally.
Flashing amber (1 Hz) = The drive is not
selected and is indicating a predictive
failure.
Flashing amber/green = The drive has
been selected by a management
application and is indicating a
predictive failure.
Amber = The drive might or might not be
selected and is indicating drive failure,
link failure, or mismatched
configuration.
Off = The drive is not selected.
UID button/LED
Blue = UID LED is enabled from the UID
button
2
Blue flashing = Item 1 is in locate mode
Off = UID LED is disabled
Internal Health LED
GSI LED
Green = System health is good
Off = System is off
3
4
Amber = Enclosure requires service
check: I/O, fan and power supply LEDs,
and AC power cables to power supplies.
Off = Enclosure is functioning normally.
Rear panel components
The figure shows a maximum configuration. Your enclosure might appear differently, for example,
containing power supply or I/O module blanks, depending on the configuration that was ordered.
Item
Description
Power supply 1
1
Component identification
7
Item
Description
Power On/UID 2 status panel
Fan module 1 (Drawer 2)
Primary I/O module (Drawer 2)
SAS port 1 connector
SAS port 2 connector
Power supply 3
2
3
4
5
6
7
UID 1 status panel
8
Fan module 1 (Drawer 1)
Primary I/O module (Drawer 1)
SAS port 1 connector
SAS port 2 connector
SAS port 1 connector
SAS port 2 connector
Secondary I/O module (Drawer 1)
Fan module 2 (Drawer 1)
Power supply 4
9
10
11
12
13
14
15
16
17
18
19
20
21
22
SAS port 1 connector
SAS port 2 connector
Secondary I/O module (Drawer 2)
Fan module 2 (Drawer 2)
Power supply 2
Rear panel LEDs and buttons
Item
Description
Power On/Standby button Green = On
and system power LED Amber = Standby (auxiliary power
Status
1
present)
Off = Off
Component identification
8
Item
Description
Status
Internal Health LED
Green = System health is good.
Off = System is off.
2
GSI LED*
Amber = Enclosure requires service
check: I/O, fan and power supply LEDs,
and AC power cables to power supplies.
Off = Enclosure is functioning normally.
3
4
UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID
button.
Blue flashing = System is in hard drive
locate mode or an enclosure firmware
update is in progress.
Off = UID LED is disabled.
Power supply LED
Green = Power on and power supply
functioning properly
5
Off = One or more of the following
conditions exists:
•
•
•
•
System powered off
AC power unavailable
Power supply failed
Power supply exceeded current limit
System fan LED
Green = Normal operation
Amber flashing = Fault
Off = Fan unseated from connector or
failed
6
I/O module LED
Green = System activity
Amber = Fault
Off = Enclosure is powered off.
7
8
7-segment display*
1 = SES overall warning
2 = Temperature sensor warning
3 = System fan warning
4 = Power supply warning
5 = Host GSI enabled
6 = I/O Pic upgrade needed
7 = Power supply Pic upgrade needed
8 = CPLD upgrade needed
9 = Standby heartbeat failure
10 = Remote I/O module heartbeat
failure
UID button/LED (Drawer 1) Blue = UID LED is enabled from the UID
button.
9
Blue flashing = System is in hard drive
locate mode or an enclosure firmware
update is in progress.
Off = UID LED is disabled.
* If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes
on the rear display.
Component identification
9
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
On
Off
The drive is online, but it is not currently active.
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
Flashing regularly
(1 Hz)
The drive is part of an array that is undergoing capacity expansion
or a stripe size migration, but a predictive failure alert has been
received for this drive. To minimize the risk of data loss, do not
replace the drive until the expansion or migration is complete.
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
array expansion, logical drive extension, a stripe size migration,
or RAID migration.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly
Off
The drive is active and it is operating normally.
Flashing irregularly
Off
Steadily amber
A critical fault condition has been identified for this drive and the
controller has placed it offline. Replace the drive as soon as
possible.
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Component identification 11
Operations
Important Safety Information
Before installing this product, read the Important Safety Information document provided.
Firmware update
Before configuring and using the MDS600, be sure that the MDS600 and all other devices in the SAS fabric
are running the latest compatible versions of firmware.
If the MDS600 is directly cabled to an HP Smart Array controller or HP StorageWorks Extreme Data Storage
solution, see Smart Components for ROM Flash (on page 25) to update the MDS600 firmware offline. Attach
the MDS600 I/O module or modules to the Smart Array controller, and then use the Smart Component to
update the MDS600 firmware. If necessary, repeat this step to attach and update remaining MDS600 I/O
modules to ensure all I/O modules have been updated to the latest compatible MDS600 firmware.
If the MDS600 is directly cabled to an HP 3Gb SAS Blade Switch, go to the HP website
Virtual SAS Manager maintenance tab to update the MDS600 firmware offline. Before beginning, do the
following:
•
•
Power off all server blades for the firmware flash operation to be presented in the maintenance tab.
Be sure the Virtual SAS Manager switch software in all c-Class interconnect bays is running version
2.2.4.0 or later. If you are using a version earlier than 2.2.4.0, go to the HP website
The active Virtual SAS Manager interface flashes both of the attached MDS600 primary and secondary I/O
modules using the partnered 3G SAS switches in the c-Class interconnect bay row. The passive Virtual SAS
Manager interface is not used.
The new MDS600 firmware activates after the MDS600 is reset from the Virtual SAS Manager or power
cycled.
Detailed instructions on how to update the Virtual SAS Manager and MDS600 firmware are located in the
Virtual SAS Manager user guide.
Power up
Observe the following guidelines before powering up the MDS600:
•
•
Always install all components of the MDS600.
Install hard drives in the MDS600 so the connected host controllers can identify and configure them at
power up.
•
Always power up the MDS600 first, and then the server.
Operations 12
To power up the MDS600:
1.
2.
3.
Complete server hardware installation and cabling. See the server blade documentation.
Connect the SAS cables and power cords to the MDS600.
Press and hold the Power On/Standby button.
Wait and observe the system power LED and system fans. When the MDS600 powers up, the system
power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a
low speed.
4.
Power up the servers. See the server blade documentation.
Power down
Be sure that the partner servers are the first units to be powered down and the last to be powered back up.
Taking this precaution ensures that the system and the OS are shut down in an orderly manner.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the MDS600.
To power down the MDS600:
1.
2.
Power down the partner servers. See the server documentation.
Press and hold the Power On/Standby button for approximately 4 seconds. This action powers down
both hard drive drawers.
Operations 13
Setup
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
•
•
Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30.0 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48.0 in) from the back of the rack to the back of another rack
or row of racks.
The HP MDS600 draws in cool air through the front door, and then expels warm air through the rear door.
Therefore, the front and rear rack doors must be ventilated adequately to enable ambient room air to enter
the cabinet, and the rear door must be ventilated adequately to enable the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When a vertical space in the rack is not populated by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The HP Rack 10000 series rack provides proper server cooling from flow-through perforations in the front
and rear doors that provide a 64-percent open area for ventilation.
CAUTION: HP has not tested or validated the MDS600 with any third-party rack. If a third-party
rack is used, observe the following additional requirements to ensure adequate airflow and to
prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow at
least 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64-percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the MDS600 in a
well-ventilated, climate-controlled environment.
The maximum TMRA for most MDS600 products is 35°C (95°F). The temperature in the cold isle where the
rack is located must not exceed 35°C (95°F). The MDS600 reports an over temperature condition and
Setup 14
performs an emergency shutdown of the hard drive bays within a drawer if the temperature exceeds this limit
for greater than 3 minutes. To recover the system, AC power cycle the MDS600.
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the MDS600 or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of IT equipment by licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of
Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the
product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the MDS600 from power fluctuations and temporary interruptions with a
regulating UPS. This device protects the hardware from damage caused by power surges and
voltage spikes and keeps the MDS600 in operation during a power failure.
When installing more than one MDS600, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•
•
Balance the MDS600 power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•
•
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for each power supply in the MDS600.
Electrical grounding requirements
The MDS600 must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as
well as any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple MDS600 connected to the same power
source, HP recommends the use of a power distribution unit (PDU) that is either permanently wired to the
building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA
locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using
common power outlet strips for the MDS600 is not recommended.
Setup 15
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Third-party racks
HP has not tested or validated the MDS600 with any third-party racks. Before installing the MDS600 in a
third-party rack, be sure to properly scope the limitations of the rack.
Site planning considerations
Customer facility managers and system administrators must discuss site planning, preparation, and system
installation before system delivery. A common understanding of environmental requirements and how the
systems will be delivered, configured, installed, and maintained helps to create a suitable data center and
aids the successful installation of the servers and related equipment.
It is important to plan the facility as a whole, not design based on calculations of individual system or rack
level requirements. Too many interdependencies in a modern data center make such simple calculations
unreliable. Designs and plans must be made for the data center as a whole, including all of its equipment,
with the realization that making one change in the data center environment can affect many other physical,
mechanical, and environmental aspects of the facility.
Take into account the requirements of third-party equipment and support equipment in the room. Dense
computing locations might have high power and cooling demands that could affect power and
environmental constraints. Be aware of rack positioning and airflow patterns. Ensure that the raised floor
space, cooling equipment, power supply equipment and generators, and other support equipment meet the
demands of all the servers and other mission-critical equipment.
Installing the enclosure
WARNING: The storage array with no drives installed weighs 72.58 kg (160.00 lb). With all
drives and components installed, the storage array can weigh up to 145.15 kg (320 lb). Before
configuring your rack solution, be sure to check the manufacturer weight limits and specifications.
Failure to do so can result in physical injury or damage to the equipment and the facility.
Setup 16
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
CAUTION: HP has not tested or validated the MDS600 with any third-party racks. Before
installing the MDS600 in a third-party rack, be sure to properly scope the limitations of the rack.
Before proceeding with the installation, consider the following:
• You must fully understand the static and dynamic load carrying capacity of the rack and be
sure that it can accommodate the weight of the MDS600.
• You must install a 1U tray beneath the MDS600 to ensure proper support.
• Be sure sufficient clearance exists for cabling, installation and removal of the enclosure,
actuation of the rack doors, and full articulation of the drive drawers.
IMPORTANT: Some racks other than the HP Rack 10000 Series rack do not allow full access to
hard drive bays 29–35 in hard drive drawer 2.
The rack rails are marked for easy identification. The left rack rail is marked "L" and the right rack rail is
marked "R."
To install the rack rails:
1.
2.
Begin with the left rack rail. Align the end of the rail with the rear rack column.
Slide the rack rail closed until the end of the rail is locked in place, wrapping behind the rear rack
column.
3.
Slide the front end of the rail to the rack front column. When fully seated, the rack rail will lock into
place.
4.
Repeat the procedure for the right rack rail.
Setup 17
WARNING: The HP MDS600 Disk System is very heavy. To reduce the risk of personal injury or
damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Remove all installed HP MDS600 Disk System components from their HP MDS600 Disk
Systems before installing or moving the HP MDS600 Disk Systems.
• Use caution and get help to lift and stabilize HP MDS600 Disk Systems during installation or
removal, especially when the HP MDS600 Disk System is not fastened to the rack.
WARNING: Always use at least two people to lift an enclosure into the rack. If the enclosure is
being loaded into the rack above chest level, a third person must assist with aligning the enclosure
with the rails while the other two people support the weight of the enclosure.
5.
Install the HP MDS600 Disk System.
6.
Tighten the thumbscrews to secure the HP MDS600 Disk System to the rack.
The installation is complete.
Hard drive overview
The MDS600 supports up to 35 SAS or SATA hard drives per storage drawer. Always populate hard drive
bays from the rear to the front starting with the highest device bay ID number ("Device bay ID numbers" on
page 10). All unpopulated drive bays require drive blanks to properly distribute air flow and cool the
installed drives.
SAS and SATA hard drive guidelines
When adding hard drives to the hard drive drawer, observe the following general guidelines:
•
•
•
Verify that the drives are fully seated before closing the drawer.
The drawer is fully closed when the fans slow down to their normal speed.
The drawer should be closed with the handle in the released position.
Setup 18
•
•
•
Hard drives are sensitive to excess vibration. Use care when opening and closing the drawer.
A RAID 1 mirror requires an even number of hard drives.
Drives that will be configured within an array should be the same capacity to provide the greatest
storage space efficiency.
NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.
Installing the hard drives
1.
Be sure all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer does not
open if I/O bays are empty.
2.
Be sure the I/O modules or I/O blanks are fully seated and their handles are in the locked position. The
hard drive drawer does not open if I/O modules or I/O blanks are not fully seated with their handles
in the locked position.
WARNING: TIP HAZARD! To reduce the risk of personal injury or damage to the equipment, do
not extend the hard drive drawers beyond the supporting surface when the unit is not installed in
a rack.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only
one hard drive drawer is extended at a time.
WARNING: To reduce the risk of personal injury or damage to the equipment, you must
adequately support the chassis during installation and removal. It is not secured to the rack frame
or mounted on rails.
3.
Extend the hard drive drawer.
WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive
drawers.
Setup 19
CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 for
an extended period of time with the drawer open.
CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600
unless all bays are populated with either a component or a blank.
4.
Remove the hard drive blank.
5.
Prepare the hard drive.
Setup 20
6.
Install the hard drive.
WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive
drawers.
7.
When all drives have been installed, close the hard drive drawer.
Installing the I/O module
1.
2.
3.
4.
Be sure the hard drive drawer is closed all the way.
Release the I/O blank handle.
Push the I/O blank handle down until it ejects the I/O blank.
Remove the I/O blank.
5.
Install the I/O module into the enclosure.
Setup 21
6.
Push the I/O handle up. Be sure the I/O module is fully seated and the I/O module handle is in the
locked position.
CAUTION: For best cooling practices, do not operate the enclosure for extended periods with
more than one component or blank removed. When removing an active component, replace it
with a blank.
To install the second I/O module, repeat the procedure.
Cabling the MDS600
After installing the MDS600 in a rack, connect the I/O cables and power cords to the rear panel ("Rear
SAS cabling guidelines
Observe the following guidelines:
•
•
Only use supported 2.00 m (6.56 ft) external mini-SAS cables.
Always be sure that the servers attached to the MDS600 are powered down before connecting SAS
cables.
Cabling guidelines for HP rack and tower servers
When directly attaching the MDS600 to HP rack or tower servers, installing a secondary I/O module in the
hard drive drawer is not a valid configuration. See the QuickSpecs on the HP website
Supported cables
No SAS cables ship with the MDS600. The only supported cable length that can be used is the 2.00 m (6.56
ft) mini-SAS cable.
Setup 22
For a complete list of supported cables, see the QuickSpecs on the HP website
Power cords
The power cord should be approved for use in your country. The power cord must be rated for the product
and for the voltage and current marked on the electrical ratings label of the product. The voltage and current
rating for the cord should be greater than the voltage and current rating marked on the product. In addition,
the diameter of the wire must be a minimum of 1.00 mm2 or 18 AWG, your maximum length may be up to
3.66 m (12 ft).
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the storage system.
To connect AC power cords:
1.
2.
Connect the power cords to the power supplies.
Connect the power cords to the AC power source.
Setup 23
Configuration and utilities
Configuration tools
Array Configuration Utility
NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers
running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux
servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
Configuration and utilities 24
Smart Components for ROM Flash
To update the firmware on the server, controller, hard drives, or enclosure use Smart Components. These
components are available on the Firmware Maintenance CD. A more recent version of a particular
Components for controller and hard drive firmware updates are also available from the support and drivers
1.
Find the most recent version of the component that you require. Components for controller firmware
updates are available in offline and online formats.
2.
Follow the instructions for installing the component on the server. These instructions are given with the
CD and are provided on the same Web page as the component.
Follow the additional instructions that describe how to use the component to flash the ROM. These instructions
are provided with each component.
Management tools
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities that
consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the
Management Agents
Management Agents provide the information to enable fault, performance, and configuration management.
The agents allow easy manageability of the server through HP SIM software, and third-party SNMP
management platforms. Management Agents are installed with every SmartStart assisted installation or can
be installed through the HP PSP. The Systems Management homepage provides status and direct access to
in-depth subsystem information by accessing data reported through the Management Agents. For additional
information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website
Diagnostic tools
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
Configuration and utilities 25
•
•
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 2 or later user interface
From within HP Insight Diagnostics
For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers
and disk drives. This report provides vital information to assist in identifying faults or conditions that may
require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP website
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
Configuration and utilities 26
Keeping the system current
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
Configuration and utilities 27
Troubleshooting
When the MDS600 does not power up
If the MDS600 does not power up:
1.
2.
Ensure that the MDS600 is connected to a working AC source.
Ensure that the power source is working properly:
o
o
Be sure that the Power On/Standby button was pressed firmly and held for approximately 3
seconds.
3.
Ensure that the power supplies are working properly.
Remove all AC power cords from enclosure power supplies and reinsert them.
Restart the system.
4.
5.
6.
Check the MDS600 for the following normal power-up sequence to be sure that the system meets the
minimal hardware requirements and is powered up during normal operations:
a. The rear panel power LED turns from standby (amber) to on (solid green).
b. The system fans spin up to a high speed, and then spin down to a normal operating speed.
LED behavior
Issue
Possible reasons
Possible solutions
•
•
•
•
Be sure that the power cord is connected to the
power supply.
Be sure that the power supply is undamaged
and is fully seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
Power supply LED
is off
•
The power cords are not
connected or AC power is not
available.
The power supply might not be
inserted properly, it might have a
damaged connector, or it might
have failed.
•
•
•
•
Be sure that the fan is undamaged and is fully
seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
Fan LED is off
•
The fan might not be inserted
properly, it might have a
damaged connector, or it might
have failed.
Troubleshooting 28
Issue
Possible reasons
Possible solutions
•
•
•
Be sure that the I/O module is undamaged and
is fully seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
I/O LED is amber
•
The I/O module might not be
inserted properly, it might have a
damaged connector, or it might
have failed.
•
•
•
Press the Power On/Standby button and hold
for approximately 3 seconds.
Be sure that the power supply is undamaged
and is fully seated.
Be sure that all pins on the connectors and
components are straight.
Be sure that all components are fully seated.
Flash the controller firmware.
System power LED
is off
•
•
The Power On/Standby button
was not pressed firmly or held
long enough.
The power supply might not be
inserted properly, it might have a
damaged connector, or it might
have failed.
The system might have
experienced a short.
The controller firmware might be
corrupted.
•
•
•
•
•
•
Contact an authorized service provider for
assistance.
The system power block might
need to be replaced.
7-segment display status codes and actions
When the GSI LED is amber, activate the associated drawer UID button to view any GSI error codes on the
rear display. The two UID buttons are used to select which drawer is displayed. The display cycles a drawer
pointer, "|-" points left and "-|" points right, followed by one or more GSI error codes.
Status code
Action
General internal component warning. No specific action. General troubleshooting
required. May be seen with status codes 2, 3, and 4.
1 = SES overall warning
Check for thermal issues within the MDS600 drawer, for example, extremely hot
drives, air blockages, or high ambient lab temperature.
2 = Temperature sensor
warning
Replace any fan with an amber LED. If none of the fans have an amber LED, replace
one fan, wait 30 seconds, and observe the GSI LED. AC power cycle the MDS600. If
the GSI LED remains illuminated, replace another fan. If the GSI LED remains
illuminated, replace the MDS600 drawer.
3 = System Fan
Warning
Verify that if a power supply does not have a green LED illuminated, that it is correctly
cabled to a power source. This warning can also be caused by a failed power supply
from either side of the MDS600. If cabling was not the root cause, troubleshoot by
replacing each power supply in turn.
4 = Power Supply
Warning
This means host sent a command to turn the MDS600 GSI LED on. Not expected in the
field.
5 = Host GSI Enabled
Reflash both MDS600 I/O modules. I/O module firmware upgrade needed.*
Reflash both MDS600 I/O modules. Power Block firmware upgrade needed.*
Replace the MDS600 drawer.
6 = I/O PIC upgrade
needed
7 = Power supply PIC
upgrade needed
8 = CPLD upgrade
needed
Troubleshooting 29
Status code
Action
Replace the I/O module that has an amber LED. If no I/O module has an amber LED,
replace one I/O module then wait 30 seconds. If the GSI LED is still amber, replace the
other I/O module. AC power cycle the MDS600. If replacing the I/O modules does
not resolve the issue, replace the drawer.
9 = Standby heartbeat
failure
Replace the I/O module that has an amber LED. If no I/O module has an amber LED,
replace one I/O module then wait 30 seconds. If the GSI LED is still amber, replace the
other I/O module. AC power cycle the MDS600. If replacing the I/O modules does
not resolve the issue, replace the drawer.
10 = Remote I/O
module heartbeat
failure
* I/O module Firmware and Power Block Firmware are delivered through the MDS600_FW download process.
Recognizing hard drive failure
In an HP MDS600, a steadily glowing Fault LED indicates that the drive has failed.
Other indications of failed hard drives:
•
•
ACU represents failed drives with a distinctive icon.
HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, refer
to the documentation on the Management CD.)
•
•
ADU lists all failed drives.
CPQONLIN identifies failed drives in a NetWare environment.
For additional information about diagnosing hard drive problems, see the HP ProLiant Servers
Troubleshooting Guide.
CAUTION: Sometimes, a drive that has previously failed may seem to be operational after the
system is power-cycled or (for a hot-pluggable drive) after the drive has been removed and
reinserted. However, continued use of such marginal drives may eventually result in data loss.
Replace the marginal drive as soon as possible.
Effects of a hard drive failure
When a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in an
array may be using a different fault-tolerance method, so each logical drive can be affected differently.
•
RAID 0 configurations cannot tolerate drive failure. If any physical drive in the array fails, all
non-fault-tolerant (RAID 0) logical drives in the same array will also fail.
•
RAID 1+0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored to
one another (with no spares assigned).
•
•
RAID 5 configurations can tolerate one drive failure (with no spares assigned).
RAID 6 with ADG configurations can tolerate simultaneous failure of two drives (with no spares
assigned).
Compromised fault tolerance
Troubleshooting 30
CAUTION: When fault tolerance is compromised, data loss can occur. However, it may be
possible to recover the data. For more information, see "Recovering from compromised fault
If more drives fail than the fault-tolerance method can manage, fault tolerance is compromised, and the
logical drive fails. If this failure occurs, the operating system rejects all requests and indicates unrecoverable
errors.
For example, fault tolerance might occur when a drive in an array fails while another drive in the array is
being rebuilt.
Compromised fault tolerance can also be caused by problems unrelated to drives. In such cases, replacing
the physical drives is not required.
Recovering from compromised fault tolerance
If fault tolerance is compromised, inserting replacement drives does not improve the condition of the logical
volume. Perform the following procedure to recover data:
1.
2.
3.
Check for loose, dirty, broken, or bent cabling and connectors on all devices.
In some cases, a marginal drive is operational long enough to allow backup of important files.
Make copies of important data, if possible.
4.
5.
Factors to consider before replacing hard drives
You can replace hard drives without powering down the system. However, before replacing a degraded
drive:
•
Open HP SIM and inspect the Error Counter window for each physical drive in the same array to
confirm that no other drives have any errors. (For details, refer to the HP SIM documentation on the
Management CD.)
•
•
Be sure that the array has a current, valid backup.
Use replacement drives that have a capacity at least as great as that of the smallest drive in the array.
The controller immediately fails drives that have insufficient capacity.
To minimize the likelihood of fatal system errors when removing failed drives, take the following precautions:
•
Do not remove a degraded drive if any other drive in the array is offline (the online LED is off). In this
situation, removing any other drive in the array causes data loss.
Exceptions:
o
When RAID 1+0 is used, drives are mirrored in pairs. Several drives can be in a failed condition
simultaneously (and they can all be replaced simultaneously) without data loss, if no two failed
drives belong to the same mirrored pair.
o
o
When RAID 6 with ADG is used, two drives can fail simultaneously (and be replaced
simultaneously) without data loss.
If the offline drive is a spare, the degraded drive can be replaced.
Troubleshooting 31
•
Do not remove a second drive from an array until the first failed or missing drive has been replaced and
the rebuild process is complete. (The rebuild is complete when the online LED on the front of the drive
stops blinking.)
Exceptions:
o
In RAID 1+0 configurations, any drives that are not mirrored to other removed or failed drives can
be simultaneously replaced offline without data loss.
o
In RAID 6 with ADG configurations, any two drives in the array can be replaced simultaneously.
Automatic data recovery (rebuild)
When you replace a hard drive in an array, the controller uses the fault-tolerance information on the
remaining drives in the array to reconstruct the missing data (the data that was originally on the replaced
drive) and write it to the replacement drive. This process is called automatic data recovery, or rebuild. If fault
tolerance is compromised, this data cannot be reconstructed and is likely to be permanently lost.
If another drive in the array fails while fault tolerance is unavailable during rebuild, a fatal system error may
occur, and all data on the array is then lost. In exceptional cases, however, failure of another drive need not
lead to a fatal system error. These exceptions include:
•
•
•
Failure after activation of a spare drive
Failure of a drive that is not mirrored to any other failed drives (in a RAID 1+0 configuration)
Failure of a second drive in a RAID 6 with ADG configuration
Time required for a rebuild
The time required for a rebuild varies considerably, depending on several factors:
•
The priority that the rebuild is given over normal I/O operations (you can change the priority setting by
using ACU)
•
•
•
•
•
•
The amount of I/O activity during the rebuild operation
The rotational speed of the hard drives
The availability of drive cache
The brand, model, and age of the drives
The amount of unused capacity on the drives
The number of drives in the array (for RAID 5 and RAID 6 with ADG)
Allow approximately 1 minute per gigabyte for the rebuild process to be completed.
System performance is affected during the rebuild, and the system is unprotected against further drive failure
until the rebuild has finished. Therefore, replace drives during periods of low activity when possible.
CAUTION: If the Online LED of the replacement drive stops blinking and the amber Fault LED
glows, or if other drive LEDs in the array go out, the replacement drive has failed and is producing
unrecoverable disk errors. Remove and replace the failed replacement drive.
When automatic data recovery has finished, the Online LED of the replacement drive stops flashing and
begins to glow steadily.
Troubleshooting 32
Failure of another drive during rebuild
If a non-correctable read error occurs on another physical drive in the array during the rebuild process, the
Online LED of the replacement drive stops blinking and the rebuild abnormally terminates.
If this situation occurs, reboot the server. The system may temporarily become operational long enough to
allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from
backup.
Troubleshooting 33
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
Regulatory compliance notices 34
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
Regulatory compliance notices 35
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
The compliance is indicated by one of the following conformity markings placed on the product:
Regulatory compliance notices 36
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Regulatory compliance notices 37
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 40
Specifications
Environmental specifications
Specification
Value
Temperature range*
10°C to 35°C (50°F to 95°F)
Maximum rate of change is 10º C/hr (50º F/hr)
Operating
-30°C to 60°C (-22°F to 140°F)
Maximum rate of change is 20º C/hr (68º F/hr)
Storage
Relative humidity**
10% to 90% relative humidity (Rh), 28º C (82.4º F) maximum
wet bulb temperature, non-condensing
Operating
5% to 95% relative humidity (Rh), 38.7º C (101.66º F)
maximum wet bulb temperature, non-condensing
Storage
Altitude ‡
3048 m (10,000 ft)
Operating
This value may be limited by the type and number of options
installed.
9144 m (30, 000 ft)
Non-operating
* Temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m
(10,000 ft) is applicable. No direct sunlight allowed. The upper limit may be limited by the type and number of options
installed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
‡ Maximum allowable altitude change rate is 457 m/min (1500 ft/min).
Storage array specifications
Specification
Value
22.10 cm (8.70 in)
89.12 cm (35.08 in)
44.70 cm (17.60 in)
145.15 kg (320.00 lb)
72.58 kg (160.00 lb)
Height
Depth
Width
Weight (maximum)
Weight (no drives installed)
Specifications 41
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information
•
In other locations, see the Contact HP worldwide (in English) webpage
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Technical support 42
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Technical support 43
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
Technical support 44
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ACU
Array Configuration Utility
ADG
Advanced Data Guarding (also known as RAID 6)
ADU
Array Diagnostics Utility
CPQONLIN
NetWare Online Array Configuration Utility
GSI
global service indicator
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
ORCA
Option ROM Configuration for Arrays
PSP
ProLiant Support Pack
SIM
Systems Insight Manager
UID
unit identification
Acronyms and abbreviations 50
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