U600
User Manual
To activate see page 16
Table of Contents
Manage Your Account............................................................................................................ 2
Set Up Your Device................................................................................................................ 2
Set Up Your Device................................................................................................................ 3
Installation and Setup for Broadband2Go (Windows).......................................................... 4
Using the Broadband2Go Connection Manager.................................................................19
The Status Bar...................................................................................................................20
The Options Menu.................................................................................................................28
Appendix 2: CARE AND MAINTENANCE.................................................................................35
Appendix 3: SAR INFORMATION.............................................................................................36
Appendix 5: U.S. Federal Communications Interference Statement..........................................38
TOC
i
Manage Your Account
Manage your Virgin Mobile account from your computer or any phone.
Online: www.virginmobileusa.com
● Access your account information.
● Check your data usage.
● View and pay your bill.
● Enroll in Virgin Mobile online billing and automatic payment.
● Shop for the latest Virgin Mobile phones and devices.
● View available Virgin Mobile service plans and options.
From Any Phone
● Virgin Mobile Customer Service (Broadband2Go): 1-877-877-8443.
Set Up Your Device
To use the U600 3G/4G USB Stick on your computer, you will need to install the Broadband2Go
connection manager included in the modem memory and configure the device. Please see the
next section for more information on software installation and device configuration.
3
Installation and Setup for Broadband2Go (Windows)
This section will guide you through the installation and setup process for the Broadband2Go
software on Windows 7, Vista and XP.
Note: If you have inserted the device properly, Windows will inform you that it has found new
hardware. Wait until Windows completes the “Found New Hardware” task. It is normal to
hear a short beep each time you insert or remove the device. It is an audible notification
that your computer recognizes the new hardware.
Important:
Make sure to complete the ejection process before removing the device. If you
remove the device improperly, the modem may be damaged.
1. Turn on your computer and close all applications.
2. Ensure that you have administration rights on your computer to install the device
drivers and software.
3. Close or disable any virus protection software to allow installation of the drivers and
software.
4. Insert the Broadband2Go device into an available USB port.
5. Follow the on-screen instructions to install the Connection Manager software and
device drivers:
6. Click Install/Run Broadband2Go if prompted by Windows.
7. At the User Account Control screen, select Allow on (Windows Vista) or Yes on
(Windows 7).
8. If the Broadband2Go installation wizard doesn’t launch automatically, try this:
•
•
Double-click on My Computer.
Broadband2Go should appear as a separate drive. (If it does not appear,
try re-inserting the device into a different USB port.)
•
•
•
Right-click the Broadband2Go icon and choose Open or Explore.
Double-click on start.exe.
The Windows Installer should launch and begin the installation process.
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9. The Broadband2Go Setup Wizard will begin. Click Next to continue.
5
10. You are now ready to select the location on your computer where the Broadband2Go
connection manager will be installed. It is recommended that you do not modify the
default destination. Click Next to continue.
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11. Confirm your software installation by clicking Next. During this step, the components
of the Broadband2Go connection manager are being installed onto your computer.
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12. Installation status will be indicated via the progress bar.
13. Installation is complete, select Close to leave the setup program.
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13. Device drivers will be installed on your PC. Please wait a few moments for this task
to complete.
14. Installation of the Broadband2Go connection manager is now complete. A shortcut
will automatically be created on your desktop.
Installation and Setup for Broadband2Go (Mac)
This section will guide you through the installation and setup process for the Broadband2Go
software on Mac OS 10.5, 10.6, 10.7.
1. Turn on your computer and close all applications.
2. Insert the Broadband2Go device into an available USB port.
3. You will be prompted by the Macintosh installer to begin the setup process.
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4. Double click the Broadband2Go setup package on Mac to begin installation.
5. The Mac setup process will initiate the installation, select Continue.
6. The Read Me window will show information about the software being installed,
please review and select Continue.
10
7. Please select the install destination and type of install, and then select Install.
8. You Mac computer will require a restart after installation is complete. You can select
Cancel or Continue Installation.
11
9. The installation process begins and will display a progress bar on the setup process.
12
10. After installation is complete, please select Restart to complete the setup process.
11. After your Mac restarts, the Broadband2Go connection manager will open and
complete the driver install process.
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12. You will be prompted to validate the Network Preferences (Mac OS 10.5, 10.6).
14
13. The device drivers will be installed, select Apply.
Starting Broadband2Go
Broadband2Go is a connection manager application for the U600 3G/4G USB Modem which
allows you to manage and monitor your Internet connection. It has a user friendly interface and
is equipped with many useful features to enhance your Internet experience.
Features
•
•
•
Wireless Wide Area Network (WWAN), CDMA 1xRTT/EVDO, WiMax Specific.
Configures your PC to use your U600 USB Modem.
Creates a Data Connection for your U600 USB Modem.
15
•
Includes a copy utility which creates wireless copies of your dial-up
connections (if supported by your device).
•
•
Provides test functionality for WWAN device(s).
Logs connections used, duration of usage, and bytes sent and received.
Activate Your Device
If not already open, double click the Broadband2Go icon on your desktop or click on the
Windows Start menu and select VirginMobile > Broadband2Go from the list of programs. On
Mac, select Applications > Broadband2Go.
After double clicking the Broadband2Go icon the Virgin Mobile Splash page will appear.
16
Broadband2Go will then open the Broadband Networks window as shown below for activation.
Follow the instructions below to activate your Broadband2Go device if it has not already been
activated. Depending on your account or how and where you purchased your device, it may be
ready to use or you may need to activate it on your Virgin Mobile account. Before you begin,
please disable any pop-up blocker on your web browser. You will also want to make sure your
firewall is enabled to allow access to: www1.virginmobileusa.com
1. Select Activate on the Broadband2Go connection manager to activate your device.
2. You will be re-directed to the Virgin Mobile activation and account portal. Please
wait a few moments for this to occur.
3. After the Virgin Mobile portal opens, you will have 3 options to select for your new
device. Please choose the option that applies to you and select Next.
4. Follow the prompts to create your Broadband2Go account. This will include entering
your personal and payment information.
5. Make sure you write down your account information (MDN/MSID). This information
will be needed to program the modem in the next step.
6. To program the modem, open the Broadband2Go connection manager.
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7. From the main menu, select Options > Program Modem.
8. Enter your MDN/ Account # and MSID into the matching fields on the Program
Modem window and select OK.
Tip: Do not remove your device from your computer while the device is being activated.
Removing the device from the computer cancels the activation process.
9. Your Broadband2Go device will be programmed and reset for use.
● To confirm activation, navigate to any web page. If your device is still not activated or
you cannot access the internet, contact Virgin Mobile Customer Service at 1-877-877-
8443 for assistance.
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Using the Broadband2Go Connection Manager
The Broadband2Go connection manager main screen is shown below. The connection
manager is where you manage your 3G/4G connections. The Broadband Networks window
displays all of the available network (3G/4G) connections. At a glance, you can see signal
strength, your current connection state, and elapsed time of connection.
Connecting to the Internet
Once your device is properly configured, connecting to the Internet is as simple as clicking
Connect. Once connected, the Connect button will change to Disconnect. Simply click
Disconnect to end your current connection. To connect to any other network shown, select the
network then click Connect.
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The Status Bar
Information regarding your current network connection can be seen in the Status Bar at the
bottom of the Broadband2Go interface. Status information will be displayed at the bottom during
the connection process as well as connected/disconnected states.
When the device is not connected, the status text in the lower left corner will display
Disconnected for the currently selected network. The timer will display the current connected
time. Once connected, the status text will display Connected and the timer will initialize.
Using the Data Connection
By default, the Broadband2Go connection manager enables the software for data connections.
If your connection fails when you try to connect, please try to reconnect.
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Using Virgin Mobile Broadband2Go
There are several menus within the connection manager.
The Session Menu
The Session Menu allows you to connect to networks, disconnect from networks, enable
Airplane Mode and exit the application.
Selecting Enable Airplane Mode will disable the radios on your device (see graphic below).
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Mobile Info (Device): Displays all 3G device information.
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Mobile Info (Network): Displays all 3G network information.
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WiMAX Info (Network): Displays all 4G network information.
4G Scan Now: Scans the 4G network.
Switch to 4G: Switches the network to 4G if on 3G.
Switch to 3G: Switches the network to 3G if on 4G.
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The Options Menu
The Options menu provides several tabs where you can customize your preferences.
Preferences
Language
Program Modem
Preferences
From this menu, you can set your General options, connection Options and search for
Updates.
General
● By selecting Run Connection Manager at Startup, Broadband2Go will start
automatically when your computer starts (Mac/Win).
● Selecting Show Splash Window will display the splash screen when Broadband2Go
starts.
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● Selecting Minimize Application into Tray will send the connection manager to the
Windows task bar. To restore the application, click on the Broadband2Go tray icon, and
select Open.
Option
● Selecting Auto Connect will allow Broadband2Go to connect to the first available
network (3G or 4G).
● 4G Preferred: Connects to a 4G network first, if one is available.
● 3G Preferred: Connects to a 3G network first, if one is available.
● 4G Only: Connects only to a 4G network.
● 3G Only: Connects only to a 4G network.
● If you are not in or don’t have 4G coverage, you can save power by selecting 3G Only.
Updates
This feature allows the Broadband2Go connection manager to check for software updates.
Updates can be set occur Automatically or Manually.
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● Selecting Manually allows you to check for software updates by clicking Update Now.
● Automatically allows the software to check for updates on a Daily, Weekly, or Monthly
basis, as long as the application is running, and you are connected to the Internet.
Language
You can choose between English and Spanish for your device.
Selecting Spanish will change your Broadband2Go connection manager language.
Program Modem
Clicking Program Modem opens a dialogue box which enables you to program your device.
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The Program Modem window allows you to program the phone number (MDN) and MSID into
the USB Modem. You will obtain this information from the Virgin Mobile website when you sign
up for or transfer service.
The Help Menu
The Help menu provides additional information on the Broadband2Go connection manager and
the ability to quickly check for software updates.
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Contents
Contents: provides you with an embedded copy of this User Guide.
Check for Updates
Check for Updates: allows you to check for the latest connection manager version available.
Check for Firmware Updates: allows you to check for the latest device firmware version
available.
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Appendix 1: LED Operation
Your device has LED lights that indicate the following details.
4G LED Color (Left)
LED Colors
3G LED Color (Right)
LED Status
Blue
Blue
Red
Green
3G Mode
4G Disabled Shutdown Mode
3G Enabled
3G in service and Stand by
Ready to Connect
OFF
ON
Power ON Boot and Reset
3G out of service or is still acquiring
service
ON
OFF
OFF
Flash every 1sec
3G CDMA No service
OFF
OFF
Flash every 1sec
3G Data Connected Active
Flash every 0.2sec
3G Data Connected Dormant
4G Mode
OFF
Flash every 3sec
4G Enabled
3G Disabled Low Power Mode
4G in service and no activity
Ready to connect 4G
OFF
ON
OFF
4G out of service or is still acquiring
service
OFF
OFF
4G Error condition
Flash
OFF
Firmware Web browser interface update
Flash by Data
Speed
4G Data Connected Active
4G Data Connected
OFF
OFF
OFF
OFF
No Data activity, Idle Mode
4G Data Shout Down Mode
For Power Saving
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Appendix 2: CARE AND MAINTENANCE
Your device should always be treated with care. The suggestions below will help you protect
your warranty coverage.
(a) Keep the device dry. Precipitation, humidity and all types of liquids or moisture can contain
minerals that will corrode electronic circuits.
(b) Do not use or store the device in dusty, dirty areas. Its moving parts and electronic
components can be damaged.
(c) Do not store the device in hot areas. High temperatures can shorten the life of electronic
devices, damage batteries, and warp or melt certain plastics.
(d) Do not store the device in cold areas. When the device returns to its normal temperature,
moisture can form inside the device and damage electronic circuit boards.
(e) Do not attempt to disassemble the device.
(f) Do not drop, knock, or shake the device. Rough handling can break the internal circuit
boards and mechanics.
(g) Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
(h) Do not paint the device. Paint can clog the moving parts and prevent proper operation.
(i) Only use an approved replacement antenna. Unauthorized antennas, modifications, or
attachments could damage the device and may violate regulations governing radio devices.
All of the above suggestions apply equally to your device or any enhancement. If the device is
not working properly, take it to the nearest authorized service facility for service.
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Appendix 3: SAR INFORMATION
THIS MODEL PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES.
Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to
exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal
Communications Commission of the U.S. Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent scientific organizations
through periodic and thorough evaluation of scientific studies. The standards include a
substantial safety margin designed to assure the safety of all persons, regardless of age and
health. The exposure standard for wireless mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. *
Tests for SAR are conducted with the phone transmitting at its highest certified power level in all
tested frequency bands. Although the SAR is determined at the highest certified power level, the
actual SAR level of the phone while operating can be well below the maximum value. This is
because the phone is designed to operate at multiple power levels so as to use only the power
required to reach the network. In general, the closer you are to a wireless base station antenna,
the lower the power output. Before a phone model is available for sale to the public, it must be
tested and certified to the FCC that it does not exceed the limit established by the government
adopted requirement for safe exposure. The tests are performed in positions and locations (e.g.,
at the ear and worn on the body) as required by the FCC for each model. The highest SAR
value for this model modem when tested for use near the body, as described in this user guide,
is 1.18 W/Kg. While there may be differences between the SAR levels of various phones and at
various positions, they all meet the government requirement for safe exposure. The FCC has
granted an Equipment Authorization for this model phone with all reported SAR levels evaluated
as in compliance with the FCC RF exposure guidelines. SAR information on this model phone is
on file with the FCC and can be found under the Display Grant section of
Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry
• In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6
watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account for any variations in
measurements.
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Appendix 4: SAFETY INFORMATION
SAFETY INFORMATION FOR FIXED WIRELESS TERMINALS POTENTIALLY EXPLOSIVE
ATMOSPHERES
Turn your phone OFF when in any area with a potentially explosive atmosphere and obey
all signs and instructions. Sparks in such areas could cauls e an explosion or fire resulting in
bodily injury or even death. INTERFERENCE TO MEDICAL DIVICES Certain electronic
equipment may be shielded against RF signal from you wire-less phone. (Pacemakers, Hearing
Aids, and so on) Turn your phone OFF in health c are facilities when any regulations posted in
these areas instruct you to do so. RF signals may affect improperly installed or inadequately
shielded electronic system in motor vehicles. EXPOSURE TO RF ENERGY Use only the
supplied or an approved replacement antenna. Do not touch the antenna unnecessarily when
the phone is in use. Do not move the antenna close to, or couching any exposed part of the
body when making a call. NEAR BODY OPERATION this device was tested for typical near
body operations with the back of the phone kept 0.5 cm from the body. To maintain compliance
with FCC RF exposure requirements, it must have a minimum distance including the antenna of
0.5 cm from the body during normal operation
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Appendix 5: U.S. Federal Communications
Interference Statement
U.S.FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE
STATEMENT
INFORMATION TO THE USER NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are
designed to provide reasonable protection against harmful Interference in a residential
installation This equipment generates, uses, and can radiate radio frequency energy and, if Not
installed and used in accordance with the instructions, may cause harmful Interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
Installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna. Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet of a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for assistance.
Changes or modification not expressly approved by the party responsible for Compliance could
void the user’s authority to operate the equipment. Connecting of peripherals requires the use of
grounded shielded signal cables.
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