Deonet Backup Solutions 5270 User Manual

Better Edge Backup v5.2  
User’s Guide  
Version 5.2.7.0  
September 2008  
Better Edge Backup v5.2  
User Guide  
Table of Contents  
1
2
Overview................................................................................................................................. 5  
1.1  
1.2  
1.3  
1.4  
Benefits................................................................................................................................................................. 5  
Features ................................................................................................................................................................ 5  
Security................................................................................................................................................................. 6  
System Requirements............................................................................................................................................ 6  
Installing Better Edge Backup.................................................................................................. 7  
2.1  
2.2  
2.3  
2.4  
2.5  
Installing Better Edge Backup for Windows........................................................................................................... 7  
Installing Better Edge Backup for Mac OS X......................................................................................................... 8  
Installing Better Edge Backup for Linux................................................................................................................ 9  
Installing Better Edge Backup for Netware .......................................................................................................... 10  
Installing Better Edge Backup for Sun Solaris...................................................................................................... 11  
3
4
5
Uninstalling Better Edge Backup ........................................................................................... 13  
3.1  
3.2  
3.3  
3.4  
3.5  
Uninstalling Better Edge Backup for Windows.................................................................................................... 13  
Uninstalling Better Edge Backup for Mac OS X .................................................................................................. 13  
Uninstalling Better Edge Backup for Linux ......................................................................................................... 13  
Uninstalling Better Edge Backup for Netware...................................................................................................... 13  
Uninstalling Better Edge Backup for Solaris........................................................................................................ 14  
Using Better Edge Backup..................................................................................................... 15  
4.1  
4.2  
4.3  
4.4  
4.5  
System Tray Launcher (Windows Only)............................................................................................................... 15  
Logon Dialog....................................................................................................................................................... 15  
Language Selection ............................................................................................................................................. 16  
User Profile......................................................................................................................................................... 17  
Backup Logs ....................................................................................................................................................... 18  
Setting Up Backup Sets......................................................................................................... 20  
5.1  
5.2  
5.3  
5.4  
5.5  
5.6  
5.7  
5.8  
Backup Set Type ................................................................................................................................................. 20  
Backup Source .................................................................................................................................................... 21  
Mapped Network Drive....................................................................................................................................... 22  
Backup Schedule................................................................................................................................................. 24  
Backup Filter ...................................................................................................................................................... 24  
Pre/Post-Backup Command ................................................................................................................................. 26  
Temporary directory............................................................................................................................................ 28  
Transfer Block Size............................................................................................................................................. 28  
Follow Symbolic Link (Linux/Unix/Mac only)..................................................................................................... 28  
Microsoft’s Volume Shadow Copy Service (VSS)................................................................................................ 29  
Encryption........................................................................................................................................................... 29  
Retention Policy.................................................................................................................................................. 30  
Extra Backup (Off-line backup, Logout Reminder) .............................................................................................. 33  
In-File Delta........................................................................................................................................................ 33  
Local Copy.......................................................................................................................................................... 33  
Using One Backup Account for Multiple Computers............................................................................................ 36  
5.9  
5.10  
5.11  
5.12  
5.13  
5.14  
5.15  
5.16  
6
7
8
Backing Up Files ................................................................................................................... 38  
6.1  
6.2  
6.3  
How files are backed up ...................................................................................................................................... 38  
Backup files directly to the backup server............................................................................................................ 39  
Backup files to removable hard disk (seed loading) ............................................................................................. 42  
Restoring Files....................................................................................................................... 44  
7.1  
7.2  
7.3  
Restore backup files directly from backup server ................................................................................................. 44  
Restore backup files from removable hard disk.................................................................................................... 49  
IP addresses Restriction for Online Restore ......................................................................................................... 53  
In-File Delta Technology ....................................................................................................... 55  
8.1  
8.2  
8.3  
8.4  
8.5  
Overview ............................................................................................................................................................ 55  
Block Size........................................................................................................................................................... 57  
Minimum File Size.............................................................................................................................................. 57  
Uploading full file again...................................................................................................................................... 57  
Advanced In-file delta type.................................................................................................................................. 58  
9
Backup/Restore Oracle 8i/9i (Professional Version Only)....................................................... 59  
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Better Edge Backup v5.2  
User Guide  
9.1  
9.2  
9.3  
9.4  
Requirements...................................................................................................................................................... 59  
Overview ............................................................................................................................................................ 60  
How to backup an Oracle Database...................................................................................................................... 61  
How to restore an Oracle Database...................................................................................................................... 64  
10 Backup/Restore Microsoft SQL Server 7.0 / 2000 (Professional Version Only)...................... 66  
10.1  
10.2  
10.3  
10.4  
Requirements...................................................................................................................................................... 66  
Overview ............................................................................................................................................................ 66  
How to backup Microsoft SQL Server database(s) ............................................................................................... 67  
How to restore Microsoft SQL Server database(s)................................................................................................ 69  
11 Backup/Restore Lotus Domino / Notes (Professional Version Only) ...................................... 74  
11.1  
11.2  
11.3  
11.4  
Requirements...................................................................................................................................................... 74  
Overview ............................................................................................................................................................ 75  
How to backup Lotus Domino / Notes database(s) / file(s)................................................................................... 76  
How to restore Lotus Domino / Notes database(s) / file(s).................................................................................... 78  
12 Backup/Restore Microsoft Exchange Server (Professional Version Only)............................... 81  
12.1  
12.2  
12.3  
12.4  
Requirements...................................................................................................................................................... 81  
Overview ............................................................................................................................................................ 81  
How to backup Microsoft Exchange Server.......................................................................................................... 83  
How to restore Microsoft Exchange Server .......................................................................................................... 85  
13 Backup/Restore Windows System State................................................................................. 89  
13.1  
13.2  
13.3  
13.4  
Requirements...................................................................................................................................................... 89  
Overview ............................................................................................................................................................ 89  
How to backup Windows System State ................................................................................................................ 90  
How to restore Windows System State................................................................................................................. 93  
14 Backup/Restore Individual Brick Level Backup for Microsoft Exchange Server (Professional  
Version Only) ........................................................................................................................ 94  
14.1  
14.2  
14.3  
14.4  
14.5  
Requirements...................................................................................................................................................... 94  
Overview ............................................................................................................................................................ 94  
Granting Privileges.............................................................................................................................................. 94  
How to backup Individual Brick Level Backup .................................................................................................... 96  
How to restore Individual Brick Level Backup....................................................................................................100  
15 Backup/Restore MySQL Server............................................................................................103  
15.1  
15.2  
15.3  
15.4  
15.5  
Requirements.....................................................................................................................................................103  
Overview ...........................................................................................................................................................103  
How to backup MySQL server on Windows........................................................................................................104  
How to backup MySQL server on Linux (command line mode)...........................................................................107  
How to restore MySQL server ............................................................................................................................108  
16 Email Reporting....................................................................................................................109  
16.1  
16.2  
16.3  
16.4  
16.5  
New User Report................................................................................................................................................109  
Forgot Password Report......................................................................................................................................110  
Backup Job Report .............................................................................................................................................111  
Setting Change Report........................................................................................................................................113  
Inactive User Reminder......................................................................................................................................114  
17 Web Features........................................................................................................................115  
17.1  
17.2  
17.3  
17.4  
17.5  
17.6  
Install Better Edge Backup.................................................................................................................................115  
Update User Profile............................................................................................................................................115  
Request Forgotten Password...............................................................................................................................116  
Restore/Delete/Undelete Backup Files................................................................................................................116  
Review Backup Jobs...........................................................................................................................................117  
Review Storage Statistics ...................................................................................................................................119  
18 Further Information ..............................................................................................................121  
18.1  
18.2  
FAQs .................................................................................................................................................................121  
Contact Us .........................................................................................................................................................121  
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Page 4 of 121  
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Better Edge Backup v5.2  
User Guide  
1 Overview  
1.1  
Benefits  
Easy Backup of  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Microsoft Exchange Server 2000 / 2003  
Microsoft SQL Server 7.0 / 2000  
Lotus Domino/Notes 5.0 or above  
Oracle 8i or above  
MySQL 3.2.4 or above  
Windows System State  
Outlook and Outlook Express (i.e. *.pst, *.dbx and *.wab)  
Important personal settings, e.g. Desktop, Favorite, My Documents and History etc  
Other common files (e.g. *.doc, *.xls)  
Support backing up only changes within a file (using in-file delta technology)  
Support backing up of open files on Windows XP/2003 (Volume Shadow Copy)  
Support backing up of Windows NTFS access privileges, Linux access privileges and modes, Mac  
OS X metadata and resource forks  
Easy to use, deploy and maintain  
1.2  
Features  
(New in 5.2) Full support of Microsoft Exchange individual email, contacts, calendars, tasks etc.  
(New in 5.2) Choose whether to restore “file permissions” during restore.  
(New in 5.2) For “Local Copy” backup, ability to choose whether to perform a local copy backup only  
and skip the offsite backup.  
(New in 5.2) Lotus Notes/Domino agent for Linux.  
(New in 5.2) Auto Upgrade Agent to automatically upgrade the client software.  
User configurable incremental / differential in-file delta backup mode (i.e. backing up only changes  
within a file since the last incremental or full backup according to each user’s preference).  
Allow in-file delta backup mode to be overridden by each user individually according to backup time  
(e.g. enforcing full (or incremental or differential) backup of all files every Sunday or the 1st day of  
every month).  
Volume Shadow Copy backup (i.e. backing up files even when they are exclusively open, e.g.  
Outlook.pst).  
In-File Delta backup (i.e. backing up only changes within files).  
Off-line backup mode and logout backup reminder.  
Customizable backup schedule allows backups to be scheduled at any time.  
Compress and encrypt data automatically before sending them to the server (server stores only  
encrypted data).  
Increment backup strategy ensures that only new or updated files are sent to the backup server.  
Support both full backup (database backup) and incremental backup (transaction log backup) for  
Microsoft SQL Server 7.0/2000, Microsoft Exchange Server 2000/2003, Lotus Domino/Notes 5.0 and  
Oracle 8i or above.  
Can integrate with external “Open File Manager” to provide open file backup support to all open files.  
Access backup data anytime, anywhere by using a web browser.  
Comprehensive backup report lists all files backed up. Backup report delivered automatically via  
email.  
Backup data are CRC validated before they are stored on server.  
Fully user customizable data retention policy allows users to have access to deleted files using the  
least possible storage space on the backup server.  
Can select source backup files easily by using a backup filter, e.g. selecting all *.doc and *.xls in your  
computer in a single operation.  
Run any custom OS commands before/after a backup job.  
Run on Windows, Mac OS X, Linux, NetWare, Unix and all other platforms supporting a Java2  
Runtime Environment.  
Periodic backup files validation on backup server ensures backup files are 100% valid and fully  
restorable when needed.  
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Better Edge Backup v5.2  
User Guide  
1.3  
Security  
128-bit point-to-point SSL communication between server and client  
Support HTTP/HTTPS Proxy and Socks v4/v5 firewall  
Data are 128-bit encrypted when stored on the backup server  
Choice of different encryption algorithms, e.g. Twofish, Triple DES, Advanced Encryption Standard  
(AES)  
Choice of different encryption modes, e.g. Electronic Cook Book (ECB) and Cipher Block Chaining  
(CBC)  
An random initializing vector, salt and iteration count will be generated by the software automatically  
for each file when encrypting your data  
Each backup user can restrict online access to his files to his pre-defined list of IP addresses  
1.4  
System Requirements  
Operating System:  
1. Windows 95 / 98 / ME / NT / 2000 / XP / 2003  
2. Linux kernel 2.2 or above ** (e.g. RedHat Linux 6.x or above, though the use of Linux kernel  
2.6.9-34 or above is recommended)  
3. Solaris 2.x or above  
4. Mac OS X 10.2 or above  
5. NetWare 5.1 or above  
6. All other operating systems that supports Java2 Runtime Environment 1.3.1 or above  
Memory: 128MB (minimum), 256MB (recommended)  
Disk Space: 100MB  
Network Protocol: TCP/IP (http/https)  
** Standard C++ libraries for backwards compatibility compiler (compat-libstdc++-x.x-y.y.y.y.i386.rpm) must be  
installed if you are not using a Linux 2.2 kernel. These libraries are required to run all Java applications.  
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Better Edge Backup v5.2  
User Guide  
2 Installing Better Edge Backup  
Before you can start backing up data to the Offsite Backup Server, you need to install Better Edge Backup onto  
your computer.  
2.1 Installing Better Edge Backup for Windows  
1. Download the Online Backup Manager installer (obm-win.exe) from the website.  
2. Double click the icon to run the installer.  
3. Follow on screen instructions.  
4. After installation, Better Edge Backup will start automatically.  
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User Guide  
2.2 Installing Better Edge Backup for Mac OS X  
1. Download the Online Backup Manager installer (obm-mac.zip) from the website.  
2. Expand the zip file.  
3. Double click the pkg file icon to run the installer.  
4. Follow on screen instructions.  
5. After installation, the installer will need to restart your computer.  
6. After restarting your computer, click the newly added Better Edge Backup icon on your desktop. You can  
manually drag the icon to your dock bar if you wish.  
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2.3 Installing Better Edge Backup for Linux  
1. Download the Online Backup Manager tarball release (obm-linux.tar.gz) from the website.  
2. Set the OBM_HOME environment variable  
# export OBM_HOME=/usr/local/obm  
3. Expand the client software to $OBM_HOME  
# mkdir $OBM_HOME  
# tar –x –C $OBM_HOME -zvf obm-linux.tar.gz  
4. Install OBM  
# ./$OBM_HOME/bin/install.sh  
5. Start Auto Upgrade Agent  
# /etc/init.d/auaobm start  
6. Start backup scheduler  
# /etc/init.d/obm-scheduler start  
7. Set the DISPLAY environment variable  
# export DISPLAY=IP_ADDRESS_OF_XTERMINAL[:0.0]  
8. Run Better Edge Backup  
# sh $OBM_HOME/bin/BackupManager.sh &  
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2.4 Installing Better Edge Backup for Netware  
1. Download the Online Backup Manager zip release (obm-netware.zip) from the website.  
2. Expand the zip file to SYS:\OBM  
3. Install Better Edge Backup  
SYS:\> SYS:\OBM\aua\bin\install-aua.ncf  
4. Start Auto Upgrade Agent  
SYS:\> SYS:\OBM\aua\bin\startup.ncf  
5. Start backup scheduler  
SYS:\> SYS:\OBM\bin\Scheduler.ncf  
6. Run Better Edge Backup  
SYS:\> SYS:\OBM\bin\BackupManager.ncf  
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Better Edge Backup v5.2  
User Guide  
2.5 Installing Better Edge Backup for Sun Solaris  
1. Download the Online Backup Manager tarball release (obm-solaris.tar.gz) from the website.  
2. Set the OBM_HOME environment variable  
# export OBM_HOME=/usr/local/obm; export OBM_HOME  
3. Set the JAVA_HOME environment variable to the directory where J2SE Java Runtime Environment (JRE)  
1.4.x has been installed  
# export JAVA_HOME=/usr/java/j2re1.4.x; export JAVA_HOME  
4. Expand the client software to $OBM_HOME  
# mkdir $OBM_HOME  
# cd $OBM_HOME  
# gunzip -c obm-solaris.tar.gz | tar –xf -  
5. Install Better Edge Backup  
# ./bin/install.sh  
6. Start Auto Upgrade Agent  
# /etc/init.d/auaobm start  
7. Start backup scheduler  
# /etc/init.d/obm-scheduler start  
8. Set the DISPLAY environment variable  
# export DISPLAY=IP_ADDRESS_OF_XTERMINAL[:0.0]  
9. Run Better Edge Backup  
# sh $OBM_HOME/bin/BackupManager.sh &  
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User Guide  
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User Guide  
3 Uninstalling Better Edge Backup  
This section describes the steps required to uninstall Better Edge Backup from your computer.  
3.1 Uninstalling Better Edge Backup for Windows  
1. Open [Start] -> [Control Panel] -> [Add/Remove Programs]  
2. Select [Better Edge Backup] from the list and press the [Remove] button  
3.2 Uninstalling Better Edge Backup for Mac OS X  
1. Remove all program files by running  
# cd $OBM_HOME/bin  
# sudo ./uninstall.sh  
2. Remove all backup setting by removing ~/.obm  
# rm –rf ~/.obm  
3. Restart your computer  
3.3 Uninstalling Better Edge Backup for Linux  
1. Change user to “root” or equivalent  
2. Remove all program files by running  
# cd $OBM_HOME/bin  
# ./uninstall.sh  
3. Remove all backup setting by removing ~/.obm  
# rm –rf ~/.obm  
3.4 Uninstalling Better Edge Backup for Netware  
1. Stop the running backup scheduler by running  
SYS:\> touch SYS:\OBM\ipc\Scheduler\stop  
2. Stop the running auto upgrade agent by running  
SYS:\> SYS:\OBM\aua\bin\shutdown.ncf  
3. Remove all program files by removing the directory SYS:\OBM  
4. Remove all backup settings by removing the directory SYS:\.OBM  
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3.5 Uninstalling Better Edge Backup for Solaris  
1. Change user to “root” or equivalent  
2. Set the OBM_HOME environment variable  
# export OBM_HOME=/usr/local/obm; export OBM_HOME  
3. Set the JAVA_HOME environment variable to the directory where J2SE Java Runtime Environment (JRE)  
1.4.x has been installed  
# export JAVA_HOME=/usr/java/j2re1.4.x; export JAVA_HOME  
4. Remove all program files by running  
# cd $OBM_HOME/bin  
# ./uninstall.sh  
5. Remove all backup setting by removing ~/.obm  
# rm –rf ~/.obm  
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Better Edge Backup v5.2  
User Guide  
4 Using Better Edge Backup  
This chapter will describe all the features available in Better Edge Backup and outline how you can use Better  
Edge Backup to meet various backup needs.  
4.1 System Tray Launcher (Windows Only)  
After you have successfully installed Better Edge Backup onto your computer, an Better Edge Backup icon will be  
added to the system tray area (next to your system clock) automatically.  
This icon is the entry point to Better Edge Backup. Right clicking the icon will show a menu that provides the  
following functions:  
Menu Item  
Open  
What it does  
Run Better Edge Backup.  
Backup  
Runs a specific backup set (or all backup sets) chosen from the sub-  
menu in silent background mode.  
Backup and Logoff  
Backup and Restart  
Runs a specific backup set (or all backup sets) chosen from the sub-  
menu in silent background mode and then logoff from Windows when  
finished.  
Runs a specific backup set (or all backup sets) chosen from the sub-  
menu in silent background mode and restart Windows when finished.  
Backup and Shutdown Runs a specific backup set (or all backup sets) chosen from the sub-  
menu in silent background mode and shutdown the computer when  
finished.  
Help  
Shows a help dialog  
Stop running backup  
Interrupts a running backup set (or all backup sets) chosen from the  
sub-menu.  
Exit  
Close this system tray launcher application.  
4.2 Logon Dialog  
Before you can use Better Edge Backup, you have to be authenticated by the Offsite Backup Server first. The  
logon dialog shown below will check if you have the right to access Better Edge Backup by submitting the  
username and password you provided to the backup server.  
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For secure communication, you can choose to communicate with Offsite Backup Server in SSL (Secure Socket  
Layer) by selecting the [https] option.  
The [Address] field shows the Offsite Backup Server to which Better Edge Backup will connect to authenticate your  
username and password. You can use either a resolvable host name (e.g. backup.your-domain.com) or an IP  
address (e.g. 192.168.1.1).  
If the Offsite Backup Server is not accepting connection from the standard ports (Port 80 and 443 for http and  
https respectively), you can append a semi-colon “:” and the custom port number to the host name of the  
[Address] field (e.g. www.backup-provider.com:8080) to connect to the server using the custom port number  
(port 8080 in this case).  
If you need to connect to the server through proxy, just enter your proxy setting in the [Proxy Setting] section.  
For [SOCKS] proxy, both v4 and v5 without user authentication are supported.  
4.3 Language Selection  
You can switch the language of the Better Edge Backup user interface by choosing the desired language available  
from the [Language] drop down list. The languages available includes English, Czech, Danish, Dutch, French,  
Spanish, Portuguese, Icelandic, Norwegian, Finnish, Italian, German, Swedish, Chinese (Traditional and Simplified),  
Japanese, Lithuanian and Slovenian.  
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Better Edge Backup v5.2  
User Guide  
4.4 User Profile  
After the backup server authenticates you successfully, the Better Edge Backup main window appears. You can  
then use Better Edge Backup to update your user profile.  
You can perform the following update to your user profile.  
To change your [Password], press the [Change] button next to the password field. A Change Password dialog will  
appear. Enter your original password and new password into the text field of this dialog and press [OK].  
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To change your [Display Name], press the [Change] button next to the display name field. A Change Display  
Name dialog will appear. Enter the new display name and press [OK].  
To change your [Time Zone], just select your time zone from the drop down list next to the time zone entry.  
To add a new contact email to this account, press the [Add] button in the [Contact] section. A [Add New Contact]  
dialog will appear. Enter a name and an email address in the text field provided and then press the [OK] button.  
To remove a contact email, select the email that is to be removed from the email list and press the [Remove]  
button. Press [OK] to confirm the removal.  
To update a contact email, select the email that is to be updated from the email list and press the [Properties]  
button. A [Update Contact Property] dialog will appear. After you have made the changes that you want, press the  
[OK] button.  
4.5 Backup Logs  
All backup activities are logged to backup activity log files. They are available for reviewing from Better Edge  
Backup.  
How to review backup activities?  
You can review all your backup Jobs by  
1. Select the [Log] tab available at the bottom of Better Edge Backup  
2. Select the Backup Job you want to review on the [Log Controller] panel  
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Better Edge Backup v5.2  
User Guide  
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Better Edge Backup v5.2  
User Guide  
5 Setting Up Backup Sets  
A backup set contains all backup settings of a backup operation. This section will describe all features available  
within a backup set and explain how you can use each of them to achieve various tasks.  
Each backup account can have multiple backup sets. Each backup set is an individual and independent entity. For  
example, if you want one directory to be backed up during the day and another directory to be backed up during  
the night, you can create two backup sets, each with a different backup schedule and backup source, to serve this  
need.  
To create a new backup set, simply click [Backup Set] -> [New] and choose a backup set type. For example, let’s  
create a “File Backup Set” for the rest of this chapter.  
5.1 Backup Set Type  
A backup set can be of one of the following types:  
Backup Type  
Description  
File  
Backup set type to backup common files/directories  
Backup set type to backup Microsoft SQL Server 7.0/2000  
Backup set type to backup Oracle 8i/9i database  
Backup set type to backup Lotus Domino/Notes  
Backup set type to backup Microsoft Exchange Server 2000 / 2003  
Backup set type to backup MySQL Server  
Microsoft SQL Server  
Oracle Database Server  
Lotus Domino/Notes  
Microsoft Exchange Server  
MySQL  
System State  
Backup set type to backup Microsoft Window’s System State  
Microsoft Exchange Mail  
(MAPI)  
Backup set type to backup individual emails, contacts, calendars,  
tasks etceteras from Microsoft Exchange Server 2000 / 2003  
Backup set type is defined at backup set creation and cannot be modified. If you want to change the backup set  
type, you have to create another backup set in the new backup set type.  
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Better Edge Backup v5.2  
User Guide  
5.2 Backup Source  
A “Backup Source” defines the files/directories that are to be included in a backup set. There are two types of  
backup source: Selected and Deselected. Selected backup source defines files/directories that are to be included  
in a backup set while deselected backup source defines files/directories that are to be excluded from a backup set.  
Online Backup Manager will generate appropriate backup source setting for you automatically when you make  
your backup source selection on Better Edge Backup.  
Please note that for Windows operating systems, if the “Hide protected operating files (Recommended)” setting is  
enabled for the file explorer, system folders/files will not be shown in the backup source. By selecting the parent  
folders however, all subfolders (including system folders/files) will be included in the backup set. Thus if you want  
to exclude system folders (e.g. recycle bin) from the backup, please select the desired folders/files directly rather  
than selecting the parent folder. Alternatively, you can enter the corresponding system path to the [Exclude List]  
of the backup set using the web interface.  
From the [Standard] node available at the top of the [Backup Source] tree, you can easily select the following  
common folders to be backed up:  
1.  
2.  
3.  
4.  
“My Documents” folder  
“Outlook” and “Outlook Express” mail store folder  
“Favorites” folder  
“Desktop” folder  
From the [Options] node available below the [Standard] node, you can easily select other common folders to be  
backed up as well. They include the “Application Data” folder, the “Start Menu” folder, the “Templates” folder, the  
“All Users’ Documents” folder, the “Temporary Internet Files” folder, the “Cookies” folder, the “Font” folder, the  
“History” folder, the “Applications Data” folder, the “Nethood” folder, the “Printhood” folder, the “Recent” folder  
and the “Send to” folder.  
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The checkbox next to the files/directories shown above can be in one of the following mode:  
Mode Description  
All files/directories (recursively) under this directory will be backed up  
All files/directories (recursively), except those explicitly excluded, under this directory will  
be backed up. If you add files/directories to this directory in the future, they will be  
backed up as well.  
Only the checked files/directories under this directory will be backed up. If you add  
files/directories to this directory in the future, they will NOT be backed up.  
Nothing under this directory will be backed up.  
5.3 Mapped Network Drive  
If you need to backup a mapped network drive on Windows (it will only work in Windows NT/2000/XP/2003), you  
must enter your Window’s domain, username and password into the [Network Resources Authentication for  
Windows] section as shown below. It is required because scheduled backups will always run under the context of  
Window’s “Local System” account (which does not have the privileges required to access network resources) by  
default. Better Edge Backup needs to collect your Windows username, password and domain name to authenticate  
itself to the windows domain controller to acquire the required access privileges to the network files to be backed  
up. If you don’t supply a username and password, Better Edge Backup will have problems accessing network  
resources in its scheduled backup Jobs.  
If you need to backup network mapped drive in scheduled backup, please do this:  
i.  
Select the backup set from the left panel and press the [Properties] button  
ii.  
Enter your Windows domain, username and password into the dialog shown below and press [OK]  
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iii.  
Press the [Save Setting] button on the toolbar  
The steps above apply only to computers running in a Windows domain. If you don’t have a windows domain with  
your network and you are using a workgroup or using a NetWare server, please use the “net use” command to  
authenticate the running backup process against the computer hosting the mapped drive. Otherwise, you will get  
“Access Denied” error from the backup report.  
For example, if you want to backup \\SERVER\SHARE that is located on a NetWare server (or another computer in  
a windows workgroup) and you are getting "Network drive is not accessible" error message, please try adding the  
following command as a [Pre-backup command]  
net use \\SERVER\SHARE [PASSWORD] /USER:[DOMAIN | MACHINE_NAME]\[USERNAME]  
E.g.  
Enter one of the following commands directly into the Pre-Backup Command:  
net use \\Netware\Data password /USER:peter  
net use \\WorkgroupComputer1\Data password /USER:WorkgroupComputer1\peter  
This will authenticate the current process with the NetWare server (or another computer in a windows workgroup)  
and backup will then run correctly.  
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5.4 Backup Schedule  
A “Backup Schedule” defines the frequency and the time that backups should run automatically.  
Backup schedule can be in one of the following types:  
Type  
Description  
Daily  
Backup Jobs will run everyday  
Weekly Backup Jobs will run on the specified day(s) of every week  
Monthly Backup Jobs will run on the specified day or on a day with a given criteria (e.g. first  
weekend, last weekday) of every month  
Custom Backup job will run once on any particular date  
For each schedule type above, backup will run at the scheduled time for a maximum of the duration specified (or  
until all data are backed up if [Stop on backup completion] option is chosen). If a backup job does not finish  
within the maximum duration specified, it will be interrupted.  
Please note that you can have more than one schedule within a backup set. For example, you can have a daily  
backup schedule that runs at 13:00 at noon and another daily backup schedule that runs at 00:00 at midnight.  
The combination of these schedules effectively creates a backup schedule that runs daily at 00:00 and 13:00  
everyday.  
5.5 Backup Filter  
A “Backup Filter” defines the file selection rules that allow user to easily include/exclude files into/from the backup  
set by applying user defined criteria(s) to the file names or directory names.  
There are some basic rules regarding backup filters:  
i.  
Filters are checked in creation order. Once inclusion/exclusion has been identified, the remaining  
filters won't be checked.  
ii.  
Inclusion/Exclusion made by filter always takes precedence over backup source selections  
iii.  
If all filters do not apply to a particular file, this file is then checked for inclusion/exclusion backup  
source selections  
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Key  
Description  
Name  
The name of a filter  
Top Directory  
The top directory to which this filter is applied. Filtering rules will be applied to  
all files and/or directories under this directory.  
Apply To  
Define whether to apply the filtering rule to files and/or directories  
Pattern Matching It defines the filtering rules of a filter. A filtering rule can be of one of the  
following types:  
[Starts With]  
[Contains]  
Include/Exclude all files/directories with name starting  
with a certain pattern.  
For example: You can use B* to match all files with  
name starting with a ‘B’ character  
Include/Exclude all files/directories with name  
containing a certain pattern.  
For example: You can use *B* to match all files with  
name containing with a ‘B’ character  
[Ends With]  
Include/Exclude all files/directories with name ending  
with a certain pattern.  
For example: You can use *.doc to match all files with  
name ending with ‘.doc’ (all Word documents)  
[Regular Expression] Include/Exclude all files/directories with name matching  
a regular expression.  
Filter Mode  
Example 1:  
Defines whether you want to include or exclude matched files into/from the  
backup set. Also, for those unmatched files, you can choose to exclude (if  
include filter type) or include (if exclude filter type) them into/from the backup  
set.  
If you want to backup only Word, Excel and PowerPoint documents in your document directory (e.g. C:\My  
Documents), you should setup your backup filter as follows.  
Top Directory  
Apply To  
Matching Type  
= C:\My Documents  
= File (true)  
= End With  
Matching Patterns = *.doc, *.xls, *.ppt  
Filter Mode = Include  
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Exclude all others = True  
Example 2:  
If you want to backup all files, excluding all *.exe, *.dll and *.tmp, in C:\Applications, you should setup your  
backup filter as follows.  
Top Directory  
Apply To  
Matching Type  
= C:\Applications  
= File (true)  
= End With  
Matching Patterns = *.exe,*.dll, *.tmp  
Filter Mode = Exclude  
Include all others = True  
Example 3:  
If you have made your selection of files (all under C:\) from the backup source setting but you want exclude all  
images (e.g. *.jpg and *.gif) from your selection, you should setup your backup filter as follows.  
Top Directory  
Apply To  
Matching Type  
= C:\  
= File (true)  
= End With  
Matching Patterns = *.jpg, *.gif  
Filter Mode = Exclude  
Include all others = false  
Please note that the [Include all others] setting is not enabled because you don’t want to include all other files  
(NOT *.jpg, *.gif) under C:\ into the backup set.  
Example 4: (advanced)  
If you want to include everything, except the “log” directory, under C:\Applications into a backup set, you should  
setup your backup filter as follows.  
Top Directory  
Apply To  
Matching Type  
= C:\Applications  
= Directory (true)  
= Regular Expression  
Matching Patterns = ^log$  
Filter Mode = Exclude  
Include all others = True  
Example 5: (advanced)  
If you want to include all directories named “log” from the backup set files with file name starting with “B” and  
ending with “*.doc” under C:\My Documents into the backup set, you can use a regular expression of  
“^B.*\.doc$” to do your selection. The filter backup can then be setup as follows.  
Top Directory  
Apply To  
Matching Type  
= C:\My Documents  
= File (true)  
= Regular Expression  
Matching Patterns = ^B.*\.doc$  
Filter Mode = Include  
Exclude all others = True  
5.6 Pre/Post-Backup Command  
The “Command Line Tool” feature has two major components, the [Pre-Backup] command and the [Post-Backup]  
command. You can use the [Pre-Backup] or [Post-Backup] commands to run any native OS (operating system)  
commands before or after running a backup job.  
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Both [Pre-Backup] and [Post-Backup] commands comprise of the following parameters:  
Key  
Description  
Name  
Name of this Command  
The command to be run  
Command  
(e.g. C:\My Documents\Application.exe or C:\My Documents\BatchJob.bat)  
Working Directory  
The directory at which this command will run  
The backup set type affects the time at which [Pre-Backup] and [Post-Backup] commands run. The following table  
outlines when [Pre-Backup] and [Post-Backup] commands will run in different types of backup set.  
Backup Set Type  
When Pre-Backup Commands run? When Post-Commands run?  
File  
Before uploading backup files  
After uploading all backup files  
Non-File Backup Sets Before spooling backup files to  
After spooling backup files to  
temporary directory (i.e. before  
the first backup file is uploaded)  
(e.g. Microsoft SQL  
Server)  
temporary directory  
Note: You should never backup an application while it is running as this can result in inconsistent and unusable  
files getting backed up. Please use the “Volume Shadow Copy” feature if you’re running Windows XP/2003 or  
make use of the Pre-Backup Command feature to shutdown your application before running a backup job and use  
the Post-Backup Command feature to restart your application after the backup job has completed.  
For Example  
You want to stop Microsoft Outlook using the Pre-Backup Command and restart it after backup using the Post-  
Backup Command, create the two following text files and assigned the files to Pre-Backup and Post-Backup  
Command.  
1. Create a text file named “OutlookClose.vbs” using notepad with the following two lines:  
Set objOLK = createObject("Outlook.Application")  
objOLK.quit  
2. Create a text file named “OutlookStart.bat” using notepad with the following line:  
"C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE"  
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5.7 Temporary directory  
If you are running a file backup job with in-file delta enabled or a database type backup job, Better Edge Backup  
will generate temporary files and the directory that will be used to store all these files are defined by [Setting] ->  
[Temporary directory for storing backup files]. Please set this to a non-system disk partition that has enough free  
space to avoid problems.  
You can set the [Temporary directory for storing backup files] to a mapped network drive. If you choose to do this,  
please use a UNC path (e.g. \\SERVER\SHARE) and don’t forget to configure the [Backup Set] -> [Network  
Resources Authentication for Windows] setting.  
To conserve the use of disk space, you can set the [Remove temporary files after backup] option to delete the  
temporary files automatically after a backup job has finished.  
5.8 Transfer Block Size  
Transfer block size defines the block size Better Edge Backup will use to transfer your backup blocks. Generally,  
backup jobs using a larger block size will have better performance, because of the smaller number of connections  
involved.  
However, some firewalls or proxy servers may block out-going network traffic (HTTP/HTTPS POST method) with  
large block size for security reasons. If you are in a network with this type of restriction, please lower the transfer  
size value and try again.  
To change the transfer block size of any backup set, please select the [Setting] node on the left panel to invoke  
the [Setting] panel on the right. You can then make changes to the [Transfer Block Size]. After you have made  
your changes, just press the [Save Setting] button on the toolbar.  
5.9 Follow Symbolic Link (Linux/Unix/Mac only)  
Under Unix/Linux/Mac, users can create a symbolic link to link a file/directory from another directory. This setting  
defines whether you want Better Edge Backup to traverse any symbolic links encountered on your backup path.  
To change the follow symbolic link of any backup set, please select the [Setting] node on the left panel to invoke  
the [Setting] panel on the right. You can then make changes to the [Follow Symbolic Link]. After you have made  
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your changes, just press the [Save Setting] button on the toolbar.  
5.10 Microsoft’s Volume Shadow Copy Service (VSS)  
Microsoft Volume Shadow Copy Service (VSS) allows you to backup files that are exclusively opened. Without VSS,  
you will get the error message “The process cannot access the file because another process has locked a portion of  
the file” if you are trying to backup a file that is exclusively opened (e.g. Outlook PST file).  
Please note that VSS is only available on Windows XP / 2003 and you must have administrative privileges to start  
the VSS service on a computer. Also VSS will only work if at least one of your partitions is formatted using NTFS.  
If you are running Windows 2003, please install the Windows 2003 VSS hot fix available in  
http://support.microsoft.com/default.aspx?scid=kb;en-us;887827 before running VSS.  
If you are running into problems with VSS running on Windows XP / 2003, Microsoft's recommendation is to try  
re-registering the Volume Shadow Copy Service again. Simply run the script [Better Edge Backup  
Home]\bin\RegisterVSS.bat to do so.  
For more information, please take a look at the following page for a technical introduction to Volume Shadow Copy  
Services (VSS):  
http://technet2.microsoft.com/windowsserver/en/library/2b0d2457-b7d8-42c3-b6c9-59c145b7765f1033.mspx  
5.11 Encryption  
Before your files are sent to the Offsite Backup Server, all your files are compressed and encrypted using your  
choice of encryption algorithm, mode and key. The following table explains all encryption parameters available  
within a backup set.  
Note:  
Encryption settings are set at backup set creation time and cannot be modified. You need to create a new backup  
set if you want to change your encryption settings for a backup set.  
Parameter  
Description  
Encryption Algorithm It defines the encrypting algorithm used to encrypt your backup files. There are  
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three encryption algorithms available:  
[AES]  
Advanced Encryption Standard algorithm  
[DESede] Triple DES algorithm  
[Twofish] Twofish algorithm  
We recommend the use of AES as it has been chosen as the encryption standard for  
commercial use. Please refer to references on Cryptography for more information  
about encryption algorithms.  
Encryption Mode  
It defines the encrypting mode used to encrypt your backup files. There are two  
encryption modes available:  
[ECB]  
[CBC]  
Electronic Cook Book Mode  
Cipher Block Chaining Mode  
We recommend the use of CBC mode as it offers better security. Please refer to  
references on Cryptography for more information about encryption modes.  
Encrypting Key  
The key used to encrypt all files within a backup set. Please write it down on  
paper and keep it in a safe place. If the key is lost, you will not be able to  
recover your files from the encrypted backup files.  
5.12 Retention Policy  
During backup, if Better Edge Backup finds that you have deleted a file (or updated a file) on your computer, it  
will put the corresponding deleted (or updated) file already backed up on the backup server into a retention area.  
The retention policy setting defines how long files inside the retention area will be kept on the backup server  
before they are deleted automatically from the server.  
Retention policy will only affect “retained” file (i.e. files that have already been deleted or updated on your  
computer and thus are moved to the retention area of the backup server). For those files that have not been  
updated on your computer, the backup of these files is kept in the data area on the backup server and won’t be  
affected by the setting of retention policy. These backup files of unchanged files will stay on the backup server  
forever until the original files are removed (or updated) from your computer.  
Standard Retention Policy  
The [Standard] retention policy allows you to delete retained files automatically after a user defined number of  
days or after a user defined number of backup Jobs. To change the retention policy setting of any backup set,  
please select the [Retention Policy] node on the left panel. You can then make changes to your retention policy  
under the [Retention Policy] section. After you have made your changes, just press the [Save Setting] button on  
the toolbar.  
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Advanced Retention Policy  
The [Advanced] retention policy allows you to configure a more flexible retention policy. It allows you to keep a  
set of snapshots of all backup files based on the time of the backup Jobs. For example, you can configure the  
advanced retention policy to keep the following sets of backup files to mimic the retention policy of the old days  
when you were still doing tape rotations:  
All files available within the last 7 days  
All files available on the last 4 Saturdays within the last 28 days  
All files available on the 1st day of each month within the last 3 months  
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All files available on the 1st day of each quarter within the last 12 months  
All files available on the 1st day of each year within the last 7 years  
To do so, you need to setup your advanced retention policy as follows:  
Type = Daily; Number of copy to keep = 7  
Type = Weekly; Frequency = Saturday; Number of copy to keep = 4  
Type = Monthly; Frequency = Day 1; Number of copy to keep = 3  
Type = Quarterly; Frequency = Day 1 of Jan, Apr, Jul, Oct; Number of copy to keep = 4  
Type = Yearly; Frequency = Date 01-01; Number of copy to keep = 7  
Assuming today is 17-Jan-2006, if [Remove retention files for overlap policy] is NOT enabled, a total of 22  
snapshots (provided you have run backups daily for more than 7 years) will be kept on the server accordingly, i.e.:  
Daily  
Weekly  
Monthly  
Quarterly  
Yearly  
16-Jan-2006  
15-Jan-2006  
14-Jan-2006  
13-Jan-2006  
12-Jan-2006  
11-Jan-2006  
10-Jan-2006  
14-Jan-2006  
07-Jan-2006  
31-Dec-2005  
24-Dec-2005  
01-Jan-2006  
01-Dec-2005  
01-Nov-2005  
01-Jan-2006  
01-Oct-2005  
01-Jul-2005  
01-Apr-2005  
01-Jan-2006  
01-Jan-2005  
01-Jan-2004  
01-Jan-2003  
01-Jan-2002  
01-Jan-2001  
01-Jan-2000  
If [Remove retention files for overlap policy] is enabled, only the following snapshots are kept:  
Daily  
Weekly  
Monthly  
Quarterly  
Yearly  
16-Jan-2006  
15-Jan-2006  
14-Jan-2006  
13-Jan-2006  
12-Jan-2006  
11-Jan-2006  
10-Jan-2006  
14-Jan-2006  
07-Jan-2006  
31-Dec-2005  
24-Dec-2005  
01-Jan-2006  
01-Dec-2005  
01-Nov-2005  
01-Jan-2006  
01-Oct-2005  
01-Jul-2005  
01-Apr-2005  
01-Jan-2006  
01-Jan-2005  
01-Jan-2004  
01-Jan-2003  
01-Jan-2002  
01-Jan-2001  
01-Jan-2000  
The weekly policy overrides the daily policy so the snapshots of 10-Jan-2006, 11-Jan-2006, 12-Jan-2006, 13-Jan-  
2006 and 14-Jan-2006 are removed. The monthly policy overrides the weekly policy so the snapshots of 24-Dec-  
2005 and 31-Dec-2005 are removed. The same applies to the monthly, quarterly and yearly policy giving a total  
of 11 snapshots.  
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5.13 Extra Backup (Off-line backup, Logout Reminder)  
Off-line backup is basically designed for notebook users who are off-line most of the time and cannot rely on the  
backup schedule to backup regularly. The "Backup Interval" allows notebook users to specify the interval that they  
would like their data to backup. When the machine is online and this interval has elapsed, backup will run  
automatically. If “Backup Alert” is enabled, a popup message box will ask the user to confirm starting the backup.  
The "Email Notification" setting is the number of days since the last backup that triggers the backup server to  
send email notification to the client to remind him to run an off-line backup.  
When the “Logout Reminder” setting is enabled, a popup message box will ask the user to start a backup before  
logging out / shutting down Windows.  
5.14 In-File Delta  
Please refer to the in-file delta section for more information on this topic.  
5.15 Local Copy  
If you want to save an extra copy of backup data on your local hard disk (in addition to a copy of backup data  
stored on the backup server) to minimize file-restoring time and/or to provide an extra safety precaution, you can  
do the following:  
i.  
Open Better Edge Backup from the System Tray (see previous sections for details)  
Setup your backup set (see previous sections for details)  
ii.  
iii.  
Select [Local Copy] under your backup set from the left panel  
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iv.  
v.  
Check the [Copy to Local Hard Disk] checkbox  
Enter a directory to where you want an extra copy of your backup files to be stored in the [Copy to]  
field provided (preferably a directory under another hard disk)  
vi. (Optional) Select the [Yes] radio button if you want to store your backup files in compressed form to  
conserve free space usage  
vii. An extra copy of backup will be saved in the [Copy to] directory when you run your backup job  
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If you want to make local copy to a directory located on a NetWare server (or another computer is a windows  
workgroup) and you are getting "Network drive is not accessible" error message, please try adding the following  
command as a [Pre-backup command]  
net use \\SERVER\SHARE [PASSWORD] /USER:[DOMAIN | MACHINE_NAME]\[USERNAME]  
E.g.  
C:\> net use \\Netware\Data password /USER:peter  
C:\> net use \\WorkgroupComputer1\Data password /USER:WorkgroupComputer1\peter  
This will authenticate the current process with the NetWare server (or another computer is a windows workgroup).  
Backup will then be allowed to run correctly.  
How to restore “Local Copy” files  
“Local Copy” files are stored in the [Copy to] directory (under [Local Copy] setting). To restore backup files,  
please do the followings:  
i.  
Choose [Tools] -> [Unzip Local Copy]  
ii.  
Select the required [Backup Set] from the drop down list  
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iii.  
Fill in the [Source Directory] (directory where “Local Copy” files are stored) and [Destination  
Directory] (directory to where you want “Local Copy” files to be restored)  
iv. Click [Start]  
5.16 Using One Backup Account for Multiple Computers  
Better Edge Backup allows you to backup multiple computers using a single backup account. To backup multiple  
computers, you need to create a different backup set to backup each individual computer and to configure the  
[Run scheduled backup on this computer] checkbox.  
For version 5.2  
Since the computer that created the backup set will have its computer name associated with the backup set. The  
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backup scheduler running on each computer will only run backup sets with the same computer name as itself.  
Thus, you just need to make sure that all your computer names using a single backup account are unique.  
For version 5.1 or Earlier  
You must configure Better Edge Backup on each computer that it only runs scheduled backup for the intended  
backup sets only. If this is not setup properly, scheduled backup job of the same backup set from different  
computers will both be started. This will result in lots of checksum errors and files being deleted on the backup  
server.  
To allow multiple computers to be backed up under a single backup account, you are required to do the following  
for each computer that has installed Better Edge Backup under the same backup account:  
i.  
Logon to one of the computers that has Better Edge Backup installed under the same backup  
account.  
ii.  
Open Better Edge Backup and select a backup set that is not intended to run on this computer  
from the left panel.  
iii. Make sure that the [Run scheduled backup on this computer] checkbox on the right panel is not  
checked.  
iv. Repeat the previous step for the rest of the backup sets that are not intended to run on this  
computer.  
v. Repeat steps ii to iv for each computer that has Better Edge Backup installed under the same  
backup account.  
IMPORTANT If you create a new backup set or want to backup another computer using the same backup account  
at a later date (this implies that you need to create an additional backup set under this backup account for the  
new computer), please make sure to repeat the procedure above (i.e. uncheck the [Run scheduled backup on this  
computer] checkbox for the added backup set) for each computer.  
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6 Backing Up Files  
This chapter describes how files are backed up by Better Edge Backup to the backup server  
6.1 How files are backed up  
The diagram below describes how Better Edge Backup backs up your files.  
Run backup at scheduled time automatically  
Once you set your backup scheduled, a backup job will be started automatically to perform backup operation for  
you at your absence. You can have backup running at your scheduled time as often as you want (e.g. twice a day  
or hourly during office hour) without requiring doing any extra work.  
Incremental Backup  
Unchanged files are already backed up to server and need not to be backed up again. Better Edge Backup will  
pick the new or updated files from your backup set files and upload only these files to the server. It significantly  
reduces the time required to perform the backup operation since most users update less than 5% of their total  
data each day.  
Compress and encrypt data automatically  
Data are compressed and encrypted before they are uploaded to the server. Not only does it reduce the storage  
space to keep you backup files, it also ensures the privacy of your data.  
File Retention Policy  
The built-in file retention policy allows you to access multiple versions of the same file or even deleted files from  
your backup set. Backup files are put into a retention area before they are removed from the server. If you want  
to get back a deleted file (or you want to get back the previous versions of an updated files) within the retention  
period, these files will always be available in the retention area. This feature is particularly useful when you have  
accidentally deleted a file or incorrectly updated a file within the file retention period (file retention period is user  
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customizable).  
6.2 Backup files directly to the backup server  
You can backup your data to an Offsite Backup Server by following instructions below.  
vi. Open Better Edge Backup  
vii. Right click Better Edge Backup icon available in the system tray and choose [Open]  
a.  
b.  
Create a backup set  
From the Menu, Choose [Backup Set] -> [New] -> [File Backup Set]  
c.  
Enter a name for your backup set  
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d.  
Select the files/directories you want to backup  
e.  
Set the backup schedule (Note: You can have more than one schedule in a backup set)  
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f.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
(Hint: For the sake of simplicity, just select the [Default] radio button (your encrypting key is  
set to be the same as your backup account password)  
viii. Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
() on the toolbar  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server.  
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Note:  
1. You can have more than one backup set in a backup account.  
2. Please write the encrypting key down on paper and keep it in a safe place. If you lose your encrypting key, you  
will not be able to restore your backup files.  
6.3 Backup files to removable hard disk (seed loading)  
If you have a lot of data (e.g. 300GB) to backup to the backup server, it would take a considerable amount of  
time to perform the first full backup through the Internet. If you run into this problem, you can use the Seed  
Loading Utility to backup your backup set to local hard disk (instead of directly to the backup server) and then  
transport the backup data, using removable hard disk, to the offsite backup server. The administrator can then  
load all your backup files from your removable hard disk into your backup account. This could then save you days  
(even weeks) of performing your first full backup. Since subsequent backup will be incremental backup (only new  
or updated files will be uploaded to the server) you should have no problems uploading your backup data  
afterwards.  
To perform seeding loading, please do the following:  
i.  
Open Better Edge Backup from the System Tray (see previous sections for details)  
Setup your backup set (see previous sections for details)  
ii.  
iii.  
Select the backup set you want to run on the left panel and press the [Start Backup] button (  
)  
on the toolbar  
iv. Select [Local Hard Disk (Seed Load Utility)] to start backing up your files to local hard disk and  
press the [OK] button  
v.  
Enter a directory where you want all backup files to be stored in the [Destination Directory] field  
and press the [Start] button.  
Please make sure you have enough free space in the directory specified. If you are going to  
transport a removable hard disk to the offsite backup server, please enter a directory under your  
removable hard disk here.  
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vi. You should get the message “Backup Completed Successfully” as shown below after all backup  
files are spooled to the directory you specified.  
vii. Transport the data specified in the [Destination Directory] field to the offsite backup server  
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7 Restoring Files  
This chapter describes different ways files can be restored from to the backup server  
It is very important to write down your encrypting key on paper and keep it in a safe  
place because there will be no way to restore your backup files if you lose your  
encrypting key.  
7.1 Restore backup files directly from backup server  
You can use either Better Edge Backup or the web restorer to restore backup files from the backup server.  
Using Better Edge Backup  
You can restore your data from the backup server by following instructions below.  
i.  
Open Better Edge Backup from the System Tray (see previous sections for details)  
ii. Select the [Restore] tab at the bottom part of Better Edge Backup  
iii.  
Select the backup set from which you would like files to be restored from the left panel  
iv. Select the snapshot of your backup files that you would like to restore from the backup server by  
using [Show files after Job] drop down list  
v.  
Select the files that you would like to restore and press the [Restore Files] button on the toolbar  
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vi. Use the [Browse] button to select the directory to where you want files to be restored (or simply  
select [Original location] to restore files to their original path)  
vii. Files will be restored automatically as shown below (a file won’t be downloaded from the backup  
server again if an identical file exists on local path already)  
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Using the web interface  
You can restore your data from an Offsite Backup Server by following instructions below.  
i.  
Logon to the Offsite Backup Server web interface  
From the top menu, click [File Explorer]  
ii.  
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iii.  
Click the [Backup Set] link that contains the files that you want to restore  
iv. Select the snapshot of your backup files that you would like to restore from the backup server by  
using [Show files after Job] drop down list  
v.  
If you want to see all the different versions of all files (shown as gray below), just choose the  
[Show all files] radio button on the [File Explorer] page.  
Files, which are shown in gray below (e.g. AIX_logo.JPG) are being stored in the retention area on  
the backup server but you can still restore these files from the backup server.  
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vi. Select the files that you would like to restore and press the [Restore] button on the toolbar  
vii. A dialog shown below would appear  
a.  
b.  
Press the [Restore] button  
Enter the directory to which backup files should be restored to in the [Restore files to]  
textbox  
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c.  
Enter the encrypting key which will be used to decrypt your backup files upon restoring your  
backup files  
d.  
Press the [Start] button  
7.2 Restore backup files from removable hard disk  
If you want to restore lots of backup files from the backup server and you find it too slow to restore all your  
backup files from the backup server through the internet. You can ask your backup services provider to send you  
all your backup files in removable hard disk (or CD/DVD). However, all backup files stored on backup server are in  
encrypted format. You need to decrypt them back to their original format before you can use them. To decrypt  
your backup files from removable media, please do the followings:  
i. Open Better Edge Backup from the System Tray  
ii. Select the [Tools] -> [Decrypt Files Wizard] from the menu  
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iii.  
Use the [Browse] button to locate the “files” directory (provided by your backup provider in  
removable hard disk or DVD) which contains the backup files that you want to decrypt  
iv. If you have more than one backup set under the “files” directory, select the [Backup Set] which  
contains the backup files that you want to decrypt  
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v.  
Select the snapshot of your backup files that you would like to restore from the removable media  
by using [Show files after Job] drop down list  
vi. If you want to see all the different versions of all files (shown as gray below), just choose the  
[Show all files] radio button on the [Decrypt Files Wizard] dialog.  
Files, which are shown in gray below (e.g. AIX_logo.JPG) are being stored in the retention area on  
the removable media (but you can still restore these files).  
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vii. Enter the directory to which you want the backup files to be restored to in the [Decrypt files to]  
section and enter the [Decrypting Key] (the same as the encrypting key of this backup set)  
viii. Press the [Start] button  
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7.3 IP addresses Restriction for Online Restore  
Online file restore operation can be restricted by IP addresses. You can ask your backup service provider to  
restrict online file restoration for your backup sets by IP addresses to only allow people from authorized IP  
addresses to restore files from the backup server. To check if online file restore of any backup set is restricted this  
way, please take a look at the web interface of OBS, [Online Backup Services Management Console] -> [Backup  
Set] -> [Online Restore IP restriction] (shown below).  
Users are not allowed to update the [Online Restore IP restriction] directly. Please ask your backup services  
provider to do the changes for you.  
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8 In-File Delta Technology  
The chapter describes what in-file delta technology is and how in-file delta can be used to backup large database  
files (e.g. a 10GB Outlook.pst file) without uploading the whole database file everyday.  
8.1 Overview  
In-file delta technology is an advanced data block matching algorithm which has the intelligence to pick up  
changes (delta) of file content between two files. Using this algorithm, daily backing up of large files (e.g. a 10GB  
Outlook.pst file) over low-speed internet connection is made possible because it requires only the changes of  
information (should be marginal) since the last backup to be sent over a low-speed internet connection to  
complete the backup of a large file (here we assume that the full backup of the file has been saved on the backup  
server already).  
This is what will happen in the backup of a 10GB Outlook.pst file when it is backed up by Better Edge Backup with  
in-file delta technology.  
i.  
The whole files (10GB), along with its checksum file, are backed up to the backup server. This can  
be done directly through the internet or indirectly using the seed loading utility on a removable  
hard disk.  
ii.  
When backup runs again later (normally the next day), Better Edge Backup will download a  
checksum listing of all data blocks of the full backup file (or last incremental backup file) from the  
backup server and use it to pick up all changes that have been made to the current Outlook.pst  
file.  
iii.  
Changes detected are then saved in a delta file which is uploaded to the backup server. A new  
checksum file is generated and is also uploaded. (This delta file is assumed to be small because  
the content of PST files doesn’t change a lot during daily usage)  
iv. Subsequent backups of this 10GB Outlook.pst file will go through step ii and step iii again. As  
explained, only a small delta file and checksum file will be uploaded to the backup server.  
v.  
With in-file delta technology, daily backing up of large file over low-speed internet connection is  
now possible  
Incremental in-file delta type  
Incremental Delta will facilitate ease of backup. The delta is generated by comparing with the latest uploaded full  
or delta file. The delta file generated is the smallest possible and uses the least bandwidth during backup. For  
restoration, the full file and all delta files up to the required point-in-time is required to restore the file to a  
specific point-in-time.  
Example: If you are adding around 100MB changes to a 10G Outlook.pst everyday.  
After the first full backup job, Better Edge Backup will continue to generate and upload delta files instead of  
uploading the full file until either one of the following two rules are true:  
a) Number of deltas generated since the last full backup is greater than the [Number of Delta] setting.  
b) The delta ratio (the ratio of the delta file size against the full file size) is greater than the [Delta Ratio]  
setting  
Using incremental delta, the delta generated by comparing the current file with the latest uploaded full or delta  
file is around 100MB.  
Since the delta file size is around 100MB daily, the delta ratio (around 1%) will not trigger a full file upload.  
Instead Better Edge Backup will continue to generate and upload delta files until day 102 (assuming the full file  
was uploaded on day 1) when the number of deltas generated exceeds the [Number of Delta] setting and triggers  
the upload of the full Outlook.pst file. You can disable the [Number of Delta] and [Delta Ratio] if you don’t want to  
upload the full file.  
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All delta files are generated with respect to changes made since the last incremental or full backup. This means  
that the last full backup file and ALL incremental delta backup files are required to restore the latest snapshot of a  
backup file.  
Differential in-file delta type  
Differential Delta will facilitate ease of restore. The delta is generated by comparing with the latest uploaded full  
file. The delta file generated grows daily and uses more bandwidth during backup. For restoration, the full file and  
a single delta file is required to restore the file to a specific point-in-time.  
Example: If you are adding around 100MB changes to a 10G Outlook.pst everyday.  
After the first full backup job, Better Edge Backup will continue to generate and upload delta files instead of  
uploading the full file until either one of the following two rules are true:  
c) Number of deltas generated since the last full backup is greater than the [Number of Delta] setting.  
d) The delta ratio (the ratio of the delta file size against the full file size) is greater than the [Delta Ratio]  
setting  
Using differential delta, the delta generated by comparing the current file with the latest uploaded full file is  
around 100MB for the 1st delta, 200MB for the 2nd delta, 300MB for the 3rd delta and so on.  
Since the delta file grows by 100MB daily, the delta ratio for day 52 (delta file size is approximately 51x100=  
5.1GB, assuming the full file was uploaded on day 1) being over 50% exceeds the [Delta Ratio] setting and  
triggers the upload of the full Outlook.pst file. You can disable the [Number of Delta] and [Delta Ratio] if you don’t  
want to upload the full file.  
All delta files are generated with respect to changes made since the last full backup file (i.e. differential backup).  
This means that only last full backup file and the last delta file are required to restore the latest snapshot of a  
backup file. This means that other intermediate delta files are only required if you want to restore other snapshots  
of a backup file.  
Differential in-file delta backup has the benefits that a corrupted delta file would only make one particular version  
of a backup file non-recoverable and all other backups created by other delta files of the same file would still be  
intact.  
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8.2 Block Size  
The block size defines the size of data block being used to detect the changes between the last full or delta  
backup file and the file sitting on the local computer right now. In general, the smaller the block size, the more  
likely a matched data block can be found between the last backup file and the file on local computer. It, therefore,  
produces a smaller delta file but it would require more processing power to detect these changes. On the other  
hand, in-file delta backup running with larger block size will run faster but this will generally produce a larger delta  
file.  
In most case, the default setting [Auto] will choose the optimal block size for each file (depending on the size of  
the file) for you.  
8.3 Minimum File Size  
The [Minimum File Size] setting defines the smallest file size a file must have before the use and application of in-  
file delta backup technology.  
If the size of a file that is being backed up is smaller than the [Minimum File Size] setting, in-file delta backup  
technology won’t be applied to this file and the whole file, instead of just the delta file, will be uploaded to the  
backup server. It is not necessary to perform in-file delta backup on small files because backing up the whole file  
doesn’t take too long anyway. Backing up the whole file instead reduces the time required to restore a backup file.  
8.4 Uploading full file again  
No. of Delta  
The [No. of delta] setting defines the maximum number of delta files from the same full backup file to be  
generated and backed up to the backup server before a full backup (the whole file) of this file is uploaded to the  
backup server instead.  
For example, if you have created 100 delta files from the full backup file already and the [No. of delta] setting is  
set to 100, the next backup will upload a full backup file (the whole file) instead of just the delta file. However, if  
the [No. of delta] rule is disabled, it will keep generating delta files and uploading these delta files to the backup  
server until the other delta rule forces a full backup (i.e. delta ratio exceeded). This setting is here to make sure  
that there will always be a full backup file after a certain number of delta files have been generated.  
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Delta Ratio  
The [Delta Ratio] setting is defined to be the size of a delta file divided by the size of its full backup file (i.e. the  
percentage of changes detected between the last full backup file and the current file).  
If the delta ratio calculated from the size of the generated delta file and the size of the full backup file is greater  
than the [Delta Ratio] setting, the whole file, instead of just the delta file, will be backed up to the backup server.  
It is done this way because the difference between backing up the whole file and the delta file is not significant  
and it is better to upload the whole file instead to reduce the time required to restore the file.  
The default setting of [Delta Ratio] is 50%. This means that if a file changes by more than 50%, the whole file,  
instead of just the delta file, will be backed up and uploaded to the backup server.  
8.5 Advanced In-file delta type  
The [In-file delta] -> [Advanced] setting allows users to override default in-file delta type when on a certain  
number of days (e.g. all Sundays or the 1st day of each month). This is useful if you want all in-file delta backups  
to be incremental but you want to do a differential in-file delta backup on Saturdays as well as the full file backups  
on the 1st day of every month. If you want to do this, simply configure [In-file delta] -> [Advanced] -> [Advanced  
In-file Delta Type Setting] to what is shown below.  
With this setting, all backup Jobs on Saturdays will be differential in-file delta backups, backups for the 1st day of  
each month will run a full backup. This ensures that all backup files will be backed up in full at a regular interval.  
One benefit of this is that restore time will run faster because of less delta merging. Another benefit is that the  
risk of a corrupted incremental delta file resulting in data loss is much lower because a full backup is always  
available periodically.  
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9 Backup/Restore Oracle 8i/9i (Professional Version Only)  
This chapter will describe in details how Better Edge Backup backup your Oracle 8i/9i and how you can restore an  
Oracle 8i/9i database using the backup files.  
9.1 Requirements  
i.  
Better Edge Backup must be installed onto the computer that can connect to your Oracle 8i/9i  
server using TCP/IP protocol.  
ii.  
Data from Oracle 8i/9i database will be backed up to a temporary directory before they are sent to  
Offsite Backup Server. Please make sure you have sufficient space on your computer to store these  
data when you run the backup job.  
iii. Database must be in archived log mode  
To switch to archived log mode and enable automatic log archiving, please do the following:  
a.  
Set the parameters below in the PFILE to enable automatic archiving  
log_archive_dest = [directory where archived logs will be stored]  
log_archive_format = ARCH%S.LOG  
log_archive_start = TRUE  
b.  
Switch to archived log mode  
SVRMGRL> connect internal;  
SVRMGRL> startup mount;  
SVRMGRL> alter database archivelog;  
SVRMGRL> alter database open;  
c.  
Enable Oracle JVM for Oracle 8i/9i, please do the following:  
1. Please make sure shared pool size is larger than 50MB and java pool size is larger than  
20MB in the PFILE. For example:  
java_pool_size = 20971520  
shared_pool_size = 52428800  
2. Run the scripts below  
For Oracle 8i  
SVRMGRL> connect internal  
SVRMGRL> @?/javavm/install/initjvm.sql;  
SVRMGRL> @?/rdbms/admin/catalog.sql;  
SVRMGRL> @?/rdbms/admin/catproc.sql;  
SVRMGRL> @?/javavm/install/initdbj.sql;  
For Oracle 9i  
SQL> connect sys/change_on_install as sysdba  
SQL> @?/javavm/install/initjvm.sql;  
SQL> @?/xdk/admin/initxml.sql;  
SQL> @?/xdk/admin/xmlja.sql;  
SQL> @?/rdbms/admin/catjava.sql;  
For Oracle 10g  
Oracle JVM is enabled by default. No additional steps required.  
iv. JAVASYSPRIV role is granted to system account  
You can grant this role to system account by executing:  
SQL> grant JAVASYSPRIV to system;  
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9.2 Overview  
Better Edge Backup will backup your Oracle database by taking the following steps.  
i.  
Connect to the Oracle database using SQL*NET over TCP/IP  
Run all Pre-Commands of this backup set  
ii.  
iii.  
If the backup type to run is [Database Backup type],  
a.  
b.  
c.  
all data files in each of the tablespace(s) selected are copied to the temporary directory  
specified by this backup set  
if there are temporary files in the database, the script to re-create the temporary files are  
generated to a file located in the temporary directory specified by this backup set  
all non-default initialization parameters will be spooled to an initializing file located in the  
temporary directory specified by this backup set  
d.  
e.  
all control files will be copied to the temporary directory specified by this backup set  
all archived log files will be copied to the temporary directory specified by this backup set  
iv. If the backup type to run is [Archived Log Backup type],  
a. all archived log files will be copied to the temporary directory specified by this backup set  
Run all Post-Commands of this backup set  
v.  
vi. Upload all files copied to the temporary directory to the Offsite Backup Server  
vii. Remove temporary files from the temporary directory if [Setting] -> [Temporary Directory for  
storing backup files] is enabled  
Note:  
If your Oracle database is running on Windows, please install Better Edge Backup onto the company running the  
Oracle database if Better Edge Backup is to backup this Oracle database. This would shorten the time required to  
backup the Oracle database.  
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9.3 How to backup an Oracle Database  
Please follow the instructions below to backup your Oracle database to the Offsite Backup Server.  
i.  
Install Better Edge Backup onto your computer  
ii.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
iii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [Oracle Database Backup Set]  
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b.  
Enter a name for your backup set  
c.  
Enter the system password, the Oracle Database Server Host Name, TNS Port and SID  
Select the tablespace(s) you want to backup  
d.  
e.  
f.  
Enter a temporary location to store the database file(s) before they are sent to an Offsite  
Backup Server  
Set the backup schedule for database backup and archived log backup  
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Note: You can have more than one schedule in a backup set, i.e. you can perform intra-day transaction log  
backup by adding more than one daily transaction log backup schedule to your backup set.  
g.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.  
iv. Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select the backup type (e.g. Database Backup, Archived Log Backup) you would like to  
perform  
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c.  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server.  
9.4 How to restore an Oracle Database  
Please follow the instructions below to restore your Oracle 8i/9i databases from an Offsite Backup Server.  
i.  
Download the backup files from the Offsite Backup Server  
Please refer to the [Quick Start - Backup File] section for information on how to download backup  
files from Offsite Backup Server.  
ii.  
Put all data files back to their original locations  
iii.  
Control files, data files and archived logs are stored on Offsite Backup Server along with their full  
path information. You just need to put all these files back to their original locations when  
performing a database restore.  
iv. Put the PFILE back to its default location  
Oracle 8i: $ORACLE_HOME/dbs/init<SID>.ora  
Oracle 9i: $ORACLE_HOME/admin/<SID>/pfile/init.ora  
v.  
Restore Database  
(if Oracle 8i) Use Server Manager to restore you database by doing the following:  
a.  
b.  
c.  
d.  
e.  
Run Oracle Server Manager (svrmgrl)  
Connect to the target database  
Startup mount  
Reapply all transactions from the archived log files  
Open database  
Oracle 8i Example:  
$ svrmgrl  
SVRMGRL> connect internal  
SVRMGR> startup mount;  
ORACLE instance started.  
Total System Global Area  
Fixed Size  
95874448 bytes  
64912 bytes  
Variable Size  
Database Buffers  
Redo Buffers  
52744192 bytes  
40960000 bytes  
2105344 bytes  
Database mounted.  
SVRMGRL> recover database using backup controlfile  
ORA-00279: change 419671 generated at 06/14/03 02:51:49 needed for thread 1  
ORA-00289: suggestion : /data/ora815/vin/archive/ARCH0000000225.LOG  
ORA-00280: change 419671 for thread 1 is in sequence #225  
ORA-00278: log file '/data/ora815/vin/archive/ARCH0000000224.LOG' no longer needed for this  
recovery  
Specify log: {<RET>=suggested | filename | AUTO | CANCEL}  
AUTO  
Log applied.  
. . . . . . . . . . .  
ORA-00279: change 547222 generated at 06/18/03 19:58:26 needed for thread 1  
ORA-00289: suggestion : /data/ora815/vin/archive/ARCH0000000384.LOG  
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ORA-00280: change 547222 for thread 1 is in sequence #384  
ORA-00278: log file '/data/ora815/vin/archive/ARCH0000000383.LOG' no longer needed for this  
recovery  
ORA-00308: cannot open archived log '/data/ora815/vin/archive/ARCH0000000384.LOG'  
ORA-27037: unable to obtain file status  
Linux Error: 2: No such file or directory  
Additional information: 3  
SVRMGR> recover database using backup controlfile until cancel  
ORA-00279: change 547222 generated at 06/18/03 19:58:26 needed for thread 1  
ORA-00289: suggestion : /data/ora815/vin/archive/ARCH0000000384.LOG  
ORA-00280: change 547222 for thread 1 is in sequence #384  
Specify log: {<RET>=suggested | filename | AUTO | CANCEL}  
CANCEL  
Media recovery cancelled.  
SVRMGR> alter database open resetlogs;  
Statement processed.  
(if Oracle 9i) Use Recovery Manager to restore you database by doing the following:  
a.  
b.  
c.  
d.  
e.  
Run Oracle Server Manager (rman)  
Connect to the target database  
Startup mount  
Reapply all transactions from the archived log files to the last sequence  
Open database  
Oracle 9i Example:  
C:\>rman nocatalog  
Recovery Manager: Release 9.2.0.1.0 - Production  
Copyright (c) 1995, 2002, Oracle Corporation. All rights reserved.  
RMAN> connect target  
connected to target database (not started)  
RMAN> startup mount  
connected to target database (not started)  
Oracle instance started  
database mounted  
Total System Global Area  
269556596 bytes  
Fixed Size  
453492 bytes  
243269632 bytes  
25165824 bytes  
667648 bytes  
Variable Size  
Database Buffers  
Redo Buffers  
RMAN> recover database until sequence=63 thread=1;  
Starting recover at 24-JUN-03  
allocated channel: ORA_DISK_1  
channel ORA_DISK_1: sid=11 devtype=DISK  
starting media recovery  
archive log thread 1 sequence 56 is already on disk as file  
C:\ORACLE\ORADATA\VIN\ARCHIVE\1_56.DBF  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_56.DBF thread=1 sequence=56  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_57.DBF thread=1 sequence=57  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_58.DBF thread=1 sequence=58  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_59.DBF thread=1 sequence=59  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_60.DBF thread=1 sequence=60  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_61.DBF thread=1 sequence=61  
archive log filename=C:\ORACLE\ORADATA\VIN\ARCHIVE\1_62.DBF thread=1 sequence=62  
media recovery complete  
Finished recover at 24-JUN-03  
RMAN> alter database open resetlogs;  
database opened  
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10 Backup/Restore Microsoft SQL Server 7.0 / 2000  
(Professional Version Only)  
This chapter will describe in details how to use Better Edge Backup to backup your Microsoft SQL Server 7.0 /  
2000 server and how you can restore your Microsoft SQL Server 7.0 / 2000 server from the backup files.  
10.1 Requirements  
i.  
Better Edge Backup must be installed onto the computer running Microsoft SQL Server.  
ii.  
Data from Microsoft SQL Server will be backed up to a temporary directory before they are sent to  
Offsite Backup Server. Please make sure you have sufficient space on your computer to store  
these data when you run the backup job.  
10.2 Overview  
Better Edge Backup will backup your Microsoft SQL Server database(s) by taking the following steps:  
i.  
Before running any backup activities, Better Edge Backup will run all Pre-Commands of the backup  
set.  
ii.  
For each database that is to be backed up, Better Edge Backup will issue a database / transaction  
log backup command to Microsoft SQL Server to backup each database to a Microsoft SQL Server  
database backup file (*.bak file) and save it in the temporary directory you specified.  
iii.  
After all *.bak files have been spooled to the temporary directories, Better Edge Backup will run  
all Post-Commands of the backup set.  
iv. Upload all files copied to the temporary directory to the Offsite Backup Server.  
v.  
Remove temporary files from the temporary directory if [Setting] -> [Temporary Directory for  
storing backup files] is enabled  
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10.3 How to backup Microsoft SQL Server database(s)  
Please follow the instructions below to backup your Microsoft SQL Server databases using Better Edge Backup.  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [MS SQL Server Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Enter the Microsoft SQL Server administrator username and password  
d.  
Select the database(s) you want to backup  
e.  
f.  
Enter a temporary location to store the backup files before they are sent to an Offsite Backup  
Server  
Set the backup schedule for full database backup and transaction log backup  
(Note: You can have more than one schedule in a backup set, i.e. you can perform intra-day  
transaction log backup by adding more than one daily transaction log backup schedule to  
your backup set)  
g.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
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iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select the backup type (e.g. Complete, Differential, Transaction Log) you would like to  
perform  
c.  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server.  
10.4 How to restore Microsoft SQL Server database(s)  
Please follow the instructions below to restore your Microsoft SQL Server databases from an Offsite Backup Server.  
i.  
Download the backup files (.bak) from the Offsite Backup Server  
Please refer to the [Quick Start - Backup File] section for information on how to download backup  
files from Offsite Backup Server.  
ii.  
iii.  
Open Microsoft SQL Enterprise Manager  
You can open Microsoft SQL Enterprise Manager from [Start Menu] -> [Program] -> [Microsoft  
SQL Server] -> [Enterprise Manager]  
(Optional) Restore “master” database  
You need to restore “master” database if you:  
a.  
are rebuilding all your databases from scratch  
b.  
c.  
d.  
e.  
have changing any server-wide or database configuration options  
have added logins or other login security-related operations.  
have created or removed logical backup devices.  
have configured the server for distributed queries and remote procedure calls, such as  
adding linked servers or remote logins.  
You do not need to restore your master database if you just want to restore a user database. For  
more information on Microsoft SQL Server “master” database, please visit  
http://www.microsoft.com/sql/.  
To restore “master” database, please do the following:  
a.  
Start Microsoft SQL Server in “Single User Mode”  
1. Right click your Microsoft SQL Server and select [Properties]  
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2. Press the [Startup Parameters] button  
3. Add a “-m” parameter to the [Startup Parameters]  
4. Restart Microsoft SQL Server  
From [Enterprise Manager], right click your Microsoft SQL Server and select [Stop] and  
then [Start].  
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b.  
Restore “master” database  
1. From [Enterprise Manager] -> [Tools] -> [Restore Database]  
2. Select [master] in the [Restore as database] drop down list  
3. Select the [From device] radio button.  
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4. Press the [Select Devices] button.  
5. From the [Choose Restore Devices], press the [Add] button.  
6. From the [Choose Restore Destination] panel, press the […] button to choose your master  
backup (*.bak) from your backup files  
7. Press the [OK] button, to start restoring the “master” database.  
Restart Microsoft SQL Server in “Normal Mode”  
c.  
1. Remove “-m” parameter from the [Startup Parameters] as in previous step  
2. Restart your Microsoft SQL Server as in previous step  
iv. (Optional) Restore “model”, “msdb” and “distribution” database  
You need to restore “model” database if you have changed the database template of your SQL  
Server.  
You need to restore “msdb” database if you have changed the scheduling information or you want  
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to restore the backup and restore history of your databases.  
You need to restore “distribution” database if you are running the replication components of SQL  
Server.  
You do not need to restore these databases if you just want to restore a user database. For more  
information on Microsoft SQL Server “model”, “msdb” and “distribution” database, please visit  
http://www.microsoft.com/sql/.  
You need to restore each of these databases one by one. To restore any of these databases,  
please do the following:  
a.  
b.  
c.  
d.  
e.  
f.  
From [Enterprise Manager] -> [Tools] -> [Restore Database]  
Select the database to be restored in the [Restore as database] drop down list  
Select the [From device] radio button.  
Press the [Select Devices] button  
Press the […] button to choose your backup files (*.bak) for the database to be restored  
Press the [OK] button  
v.  
Restore user database(s)  
For each of the database you would like to restore,  
a.  
b.  
c.  
From [Enterprise Manager] -> [Tools] -> [Restore Database]  
Select the database to be restored in the [Restore as database] drop down list  
Select the [Database] radio button.  
d.  
e.  
From the [Show backups of database] drop down list, select the database to be restored  
From the [First backup to restore] drop down list, select the snapshot of the database you  
would like to restore to.  
You can restore your database to the snapshot of your database at any point of the time  
between the time you did your full backup and the time you did your last subsequent backup.  
f.  
Change the [Restore From] entry  
If you backup files (*.bak) are not in the default directory, you need to update the full path  
to your backup files by pressing the [Properties] button.  
g.  
Press the [OK] button  
vi. All database(s) restored successfully  
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11 Backup/Restore Lotus Domino / Notes (Professional Version  
Only)  
This chapter will describe in details how to use Better Edge Backup to backup your Lotus Domino server / Notes  
client 5 / 6 / 6.5 and how you can restore your Lotus Domino server / Notes client 5 / 6 / 6.5 from the backup  
files.  
11.1 Requirements  
i.  
Better Edge Backup must be installed onto the computer running Lotus Domino server / Notes  
client.  
ii.  
The computer running Lotus Domino server / Notes client must be on Windows platform.  
iii.  
Data from Lotus Domino server / Notes client will be backed up to a temporary directory before  
they are sent to Offsite Backup Server. Please make sure you have sufficient space on your  
computer to store these data when you run the backup job.  
iv. Lotus Domino server must runs with archive transaction logging enabled  
To set up transaction logging in archive style, please do the following:  
a.  
Ensure that all databases to be logged reside in the Domino data directory, either at the root  
or in subdirectories.  
b.  
a.  
b.  
c.  
d.  
From the Domino Administrator, click the Configuration tab.  
In the "Use Directory on" field, choose the server's Domino Directory.  
Click Server Configuration, and then click Current Server Document.  
Click the Transactional Logging tab.  
Complete these fields, and then save the document.  
Field  
Enter  
Transactional Logging Choose Enabled. The default is Disabled.  
Log path  
Path name location of the transaction log.  
The default path name is \LOGDIR in the Domino  
data directory, although it is strongly recommended  
to store the log on a separate, mirrored device, such  
as a RAID (Redundant Array of Independent Disks)  
level 0 or 1 device with a dedicated controller.  
The separate device should have at least 1GB of disk  
space for the transaction log. If you are using the  
device solely for storing the transaction log, set the  
"Use all available space on log device" field to Yes.  
Maximum log space  
The maximum size, in MB, for the transaction log.  
Default is 192MB. Maximum is 4096MB (4GB).  
Domino formats at least 3 and up to 64 log files,  
depending on the maximum log space you allocate.  
Use all available space Choose one:  
on log device  
Yes to use all available space on the device for  
the transaction log. This is recommended if you  
use a separate device dedicated to storing the  
log. If you choose Yes, you don’t need to enter a  
value in the "Maximum log space" field.  
No to use the default or specified value in the  
"Maximum log space" field.  
Automatic fixup of  
Choose one:  
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corrupt databases  
Enabled (default). If a database is corrupt and  
Domino cannot use the transaction log to  
recover it, Domino runs the Fixup task, assigns  
a new DBIID, and notifies the administrator that  
a new database backup is required.  
Disabled. Domino does not run the Fixup task  
automatically and notifies the administrator to  
run the Fixup task with the -J parameter on  
corrupt logged databases.  
Runtime / Restart  
performance  
This field controls how often Domino records a  
recovery checkpoint in the transaction log, which  
affects server performance.  
To record a recovery checkpoint, Domino evaluates  
each active logged database to determine how many  
transactions would be necessary to recover each  
database after a system failure. When Domino  
completes this evaluation, it:  
Creates a recovery checkpoint record in the  
transaction log, listing each open database and  
the starting point transaction needed for  
recovery  
Forces database changes to be saved to disk if  
they have not been saved already  
Choose one:  
Standard (default and recommended).  
Checkpoints occur regularly.  
Favor runtime. Domino records fewer  
checkpoints, which requires fewer system  
resources and improves server run time  
performance.  
Favor restart recovery time. Domino records  
more checkpoints, which improves restart  
recovery time because fewer transactions are  
required for recovery.  
Logging style  
Choose Archive. The default is Circular.  
Notes:  
You can only run transaction log backup if you have transaction logging enabled and you are  
using archive mode. This command does not apply if you have transaction logging enabled not  
in archive mode or if transaction logging is not enabled at all. If you try to issue it, you will  
receive an error message.  
11.2 Overview  
Better Edge Backup will backup your Lotus Domino server / Notes client by taking the following steps:  
i.  
Run all Pre-Commands of this backup set  
ii.  
If the backup type to run is [Database Backup type],  
a.  
all file(s) / database(s) selected are copied to the temporary directory specified by this  
backup set  
b.  
c.  
the notes.ini file, if selected, will be copied to the temporary directory  
only filled log extents will be copied to the temporary directory, and the Domino server is  
notified of their availability for reuse (for Domino server only)  
iii.  
(for Domino server only) If the backup type to run is [Transaction Log Backup type],  
a.  
only filled log extents will be copied to the temporary directory, and the Domino server is  
notified of their availability for reuse  
iv. Run all Post-Commands of this backup set  
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v.  
Upload all files copied to the temporary directory to the Offsite Backup Server  
vi. Remove temporary files from the temporary directory if [Setting] -> [Temporary Directory for  
storing backup files] is enabled  
11.3 How to backup Lotus Domino / Notes database(s) / file(s)  
Please follow the instructions below to backup your Lotus Domino server / Notes client databases / files using  
Better Edge Backup.  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [Lotus Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Select the Backup Set Type (Lotus Domino Server Backup / Lotus Notes Client Backup)  
Select the database(s) / file(s) you want to backup  
d.  
e.  
f.  
Enter a temporary location to store the backup files before they are sent to an Offsite Backup  
Server  
Set the backup schedule for Database Backup  
g.  
h.  
Set the backup schedule for Transaction Log Backup (for Domino server only)  
(Note: You can have more than one schedule in a backup set, i.e. you can perform intra-day  
transaction log backup by adding more than one daily transaction log backup schedule to  
your backup set)  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
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(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select the backup type (e.g. Database, Transaction Log) you would like to perform (for  
Domino server only)  
c.  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server.  
11.4 How to restore Lotus Domino / Notes database(s) / file(s)  
Please follow the instructions below to restore Lotus Domino server / Notes client database(s) / file(s) from an  
Offsite Backup Server.  
i.  
Install Lotus Domino server / Notes client back to its original folder (if required)  
Install Better Edge Backup  
ii.  
Please refer to the [Installation] section for information on how to install Better Edge Backup onto  
your computer.  
iii.  
Copy LotusMediaRecovery.exe from the bin directory (default to C:\Program Files\Better Edge  
Backup\bin) to Lotus Domino installation directory (default to C:\Lotus\Domino)  
iv. Shutdown Lotus Domino Server  
v. If you want to perform a full domino restore (restore all databases and files):  
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a.  
b.  
Download the backup files to be restored from the Offsite Backup Server and save them back  
to its original location. It includes notes.ini, all backup files from the lotus domino data  
directory and all archived transaction logs  
Run LotusMediaRecovery.exe from the Lotus Domino installation directory (e.g.  
C:\Lotus\Domino\LotusMediaRecovery.exe) and press ‘Y’ to continue.  
For example: C:\Lotus\Domino\> LotusMediaRecovery.exe  
This will run media recovery for all databases (*.nsf and mail.box) found under the Lotus  
data directory (e.g. C:\Lotus\Domino\Data). You should see something similar to the screen  
below.  
Media Recovery Example:  
C:\Lotus\Domino>LotusMediaRecovery  
Media Recovery Utility for Lotus Domino 5.0 or above  
Please make sure that you have done the following:  
1. Reinstall Lotus Domino on this computer in the same directory  
2. Restore Notes.ini to the Lotus Domino installation directory  
(e.g. C:\Lotus\Domino)  
3. Restore Domino Data directory back to the directory defined  
in Notes.ini (e.g. C:\Lotus\Domino\Data)  
4. Restore all archived transaction logs to the directory defined  
in Notes.ini (e.g. C:\Lotus\Domino\Data\logdir)  
Continue ? (Y) or (N) y  
Running media recovery ...  
Please wait, creating new transaction logs in directory: C:\logdir\  
02/12/2003 14:39:19  
Recovery Manager: Restart Recovery complete. (0/0  
databases needed full/partial recovery)  
Media Recovery Replay (122 MB): 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%  
02/12/2003 14:39:22  
Recovery Manager: Media Recovery complete for  
C:\Lotus\Domino\Data\admin4.nsf, last update applied .  
Backup file C:\Lotus\Domino\Data\admin4.nsf recovered.  
…………  
Media Recovery Replay (122 MB): 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%  
02/12/2003 14:40:57  
Recovery Manager: Media Recovery complete for  
C:\Lotus\Domino\Data\statrep.nsf, last update applied .  
Backup file C:\Lotus\Domino\Data\statrep.nsf recovered.  
C:\Lotus\Domino>  
c.  
All content of all database(s) are now rolled forward to the last committed transaction found  
in the last archived transaction log.  
d.  
Restart Lotus Domino server  
vi. If you just want to restore a single database:  
a.  
b.  
c.  
Download the database file to be restored from the Offsite Backup Server and save them  
back to its original location.  
(optional) If you need to perform media recovery on this database, please download all  
archived transaction logs and save them back to its original location  
Run LotusMediaRecovery.exe from the Lotus Domino installation directory with an argument  
of the full path of database to be restored.  
For example, if you want to restore C:\Lotus\Domino\data\admin4.nsf, please run:  
C:\Lotus\Domino\> LotusMediaRecovery.exe C:\Lotus\Domino\data\admin4.nsf  
You should see something similar to the screen below.  
Media Recovery Example:  
C:\Lotus\Domino>LotusMediaRecovery C:\Lotus\Domino\data\admin4.nsf  
Media Recovery Utility for Lotus Domino 5.0 or above  
Running media recovery ...  
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Restart Analysis (0 MB): 100%  
02/12/2003 14:42:15  
Recovery Manager: Restart Recovery complete. (0/0  
databases needed full/partial recovery)  
Media Recovery Replay (122 MB): 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%  
02/12/2003 14:42:17 Recovery Manager: Media Recovery complete for  
C:\Lotus\Domino\data\admin4.nsf, last update applied 01/12/2003 00:02:42.  
Backup file C:\Lotus\Domino\data\admin4.nsf recovered.  
C:\Lotus\Domino>  
d.  
All content of the database are now rolled forward to the last committed transaction found in  
the last archived transaction log.  
vii. Restart Lotus Domino Server  
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12 Backup/Restore Microsoft Exchange Server (Professional  
Version Only)  
This chapter will describe in details how to use Better Edge Backup to backup your Microsoft Exchange Server  
2000 / 2003 and how you can restore your Microsoft Exchange Server 2000 / 2003 from the backup files.  
12.1 Requirements  
viii. Microsoft Exchange Server 2000 with Services Pack 3 and post-SP3 update rollup installed. Please  
refer to http://www.microsoft.com/exchange/ for more information.  
or  
Microsoft Exchange Server 2003.  
ix. Better Edge Backup must be installed onto the computer running Microsoft Exchange Server 2000  
/ 2003.  
x.  
Data from Microsoft Exchange Server will be backed up to a temporary directory before they are  
sent to Offsite Backup Server. Please make sure you have sufficient space on your computer to  
store these data when you run the backup job.  
12.2 Overview  
A Microsoft Exchange Server 2000/2003 stores its data in Windows Active Directory as well as in its databases. To  
fully backup a Microsoft Exchange Server 2000/2003, you need to backup the following components:  
i.  
Windows System State  
The Windows System State contains the information about your Windows system, including  
Windows Active Directory. A Microsoft Exchange Server 2000 / 2003 stores some of its  
configuration, e.g. email accounts and mailbox properties, inside Windows Active Directory. It is  
important that Windows Active Directory is backup properly when backing up a Microsoft Exchange  
Server.  
Active Directory is stored inside a Windows Server running as Windows domain controller. If your  
Exchange Server is a domain controller, you can simply backup the Windows System State of your  
Exchange Server. If your Exchange Server is running as a member server, you will need to install  
another copy of Better Edge Backup onto the domain controller to backup the Windows System  
State of inside the domain controller.  
For more information on Active Directory, please refer to  
http://www.microsoft.com/windows2000/technologies/directory/ad/default.asp  
ii.  
Microsoft Information Store  
Exchange Server stores all emails and documents inside its databases, which are grouped together  
as storage groups inside Microsoft Information Store. It is important that Microsoft Information  
Store is fully backup when backing your Exchange Server.  
iii.  
Microsoft Site Replication Service  
Microsoft Site Replication Service is installed automatically when exchange server site replication  
feature is enabled. Microsoft Site Replication stores its runtime and configuration information  
inside its own database. If you are running your Exchange Server with Site Replication Service  
enabled, please make sure that you backup the site replication database as well.  
iv. Microsoft Key Management Service (Exchange 2000 only)  
Similarly, if you have setup your Exchange Server with Key Management Services enabled, please  
make sure that you backup the key management database as well.  
Better Edge Backup will backup your Microsoft Exchange Server by taking the following steps:  
v.  
Run all Pre-Commands of this backup set  
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vi. If the backup type to run is [Database Backup type],  
a.  
b.  
Windows System State will be backed up to a temporary directory specified in its backup set  
All exchange database(s) selected are backed up to a temporary directory specified in its  
backup set  
vii. If the backup type to run is [Transaction Log Backup type],  
a.  
New transaction log extents generated since last backup will be copied to the temporary  
directory  
viii. Remove transaction log extents backed up from the Exchange Server  
ix. Run all Post-Commands of this backup set  
x.  
Upload all backup files from the temporary directory to an Offsite Backup Server  
xi. Remove temporary files from the temporary directory if [Setting] -> [Temporary Directory for  
storing backup files] is enabled  
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12.3 How to backup Microsoft Exchange Server  
Please follow the instructions below to backup your Microsoft Exchange Server 2000 / 2003 using Better Edge  
Backup:  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [MS Exchange Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Select the database(s) to be backup  
If this Exchange Server is also a domain controller of this Active Directory, select the [System  
State] checkbox as well. Otherwise, please install Better Edge Backup to the domain  
controller of this Active Directory and select the [System State] checkbox on that computer  
d.  
e.  
Enter a temporary directory for storing the backup files before they are sent to an Offsite  
Backup Server  
Set the backup schedule for Database Backup  
f.  
Set the backup schedule for Transaction Log Backup  
(Note: You can have more than one schedule in a backup set, i.e. you can perform intra-day  
transaction log backup by adding more than one daily transaction log backup schedule to  
your backup set)  
g.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
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(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select the backup type (e.g. Database, Log Files) you would like to perform  
c.  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server and  
press the [OK] button  
d.  
You should get something similar to the screen shot below.  
12.4 How to restore Microsoft Exchange Server  
Please follow the instructions below to restore Microsoft Exchange Server 2000 / 2003 from an Offsite Backup  
Server.  
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i.  
Prepare the system for your Exchange Server (if required)  
Install the original version of Windows and Exchange Server (with the same level of service pack  
installed as in the original system) back to your computer  
ii.  
Restore Windows Active Directory (if required)  
If you have re-installed Windows, please download the Windows System State backup file, named  
[SystemState.bkf], from Offsite Backup Server and then use [NTBackup.exe] to restore your  
Windows System State to its backup time from the backup file by following the instructions below:  
a.  
b.  
c.  
Run [NTBackup.exe] from [Start] -> [Run]  
Press the [Restore Wizard] button and then press the [Next] button  
Press the [Import] button and use the [Browse] button to select the backup file  
[SystemState.bkf] downloaded  
d.  
e.  
Select the checkbox next to the description that matches your backup file  
Press the [Next] button and then the [Finish] button  
iii.  
Install Better Edge Backup (if required)  
Please refer to the [Installation] section for information on how to install Better Edge Backup onto  
your computer.  
iv. Startup the [Microsoft Information Store] services from Windows Services  
v. Restore exchange database(s) from backup:  
a.  
Download the database backup files to be restored from the Offsite Backup Server (or find  
the cached copy available in the temporary directory defined in your backup set) and save  
them to your hard disk (please make sure the directory structure is the same as it appears  
on the browser)  
b.  
c.  
If the database to be restored exists on your computer already, please dismount it from the  
services using [Start] -> [Program] -> [Microsoft Exchange] -> [System Manager]  
Use [ExchangeRestore.exe] from the [bin] directory under the installation directory of Better  
Edge Backup (e.g. C:\Program Files\Better Edge Backup\bin\ExchangeRestore.exe) to  
restore the exchange database(s).  
Simply run [ExchangeRestore.exe] to print the usage  
ExchangeRestore.exe Usage:  
C:\Program Files\Better Edge Backup\bin> ExchangeRestore.exe  
Microsoft Exchange Server 2000/2003 Backup Recovery Utility  
Usage:  
ExchangeRestore DIR=path SERVER=server TEMP=tempDir [SERVICE=service [STORAGE=st  
orage [DATABASE=database]]]  
DIR  
SERVER  
Directory containing all backup files  
Name of Exchange Server to be restored  
TEMP  
Temporary directory to be used during restore  
Please specific a path with plenty of free space  
Name of Exchange Service to be restored. It must be either  
"Microsoft Information Store", "Microsoft Key Management Service"  
or "Microsoft Site Replication Service"  
SERVICE  
STORAGE  
Name of storage group to be restored  
DATABASE Name of database to be restored  
Examples:  
1. To restore an exchange server:  
ExchangeRestore DIR="C:\Backup" SERVER="ExchangeServer" TEMP="C:\Temp"  
2. To restore the information store:  
ExchangeRestore DIR="C:\Backup" SERVER="ExchangeServer" TEMP="C:\Temp"  
SERVICE="Microsoft Information Store"  
3. To restore an exchange storage group:  
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ExchangeRestore DIR="C:\Backup" SERVER="ExchangeServer" TEMP="C:\Temp"  
SERVICE="Microsoft Information Store" STORAGE="StorageGroup1"  
4. To restore an exchange database:  
ExchangeRestore DIR="C:\Backup" SERVER="ExchangeServer" TEMP="C:\Temp"  
SERVICE="Microsoft Information Store" STORAGE="StorageGroup1"  
DATABASE="Database1"  
where  
"C:\Backup"  
"ExchangeServer"  
"C:\Temp"  
"StorageGroup1"  
"Database1"  
is the directory containing all backup files  
is the server name of an exchange server  
is the temporary directory to be used  
is the name of a storage group  
is the name of a database  
d.  
(Example 1) To restore all databases from backup available in [F:\Backup] to an exchange  
server named [WIN2000SVR] using the temporary directory [F:\Temp], you can use this  
command:  
E:\Program Files\Better Edge Backup\bin> ExchangeRestore DIR="F:\Backup"  
TEMP="F:\Temp" SERVER="WIN2000SVR"  
Exchange Server Recovery Example:  
E:\Program Files\Better Edge Backup\bin> ExchangeRestore DIR="F:\Backup"  
TEMP="F:\Temp" SERVER="WIN2000SVR"  
Microsoft Exchange Server 2000/2003 Backup Recovery Utility  
[Start] Exchange Server - 'WIN2000SVR'  
[Start] Service - 'Microsoft Information Store'  
[Start] Storage Group - 'First Storage Group'  
[Start] Database - 'Mailbox Store (WIN2000SVR)'  
Restoring file 'E:\Program Files\Exchsrvr\mdbdata\priv1.edb' ...  
Restoring file 'E:\Program Files\Exchsrvr\mdbdata\priv1.stm' ...  
[End] Database - 'Mailbox Store (WIN2000SVR)'  
[Start] Database - 'Public Folder Store (WIN2000SVR)'  
Restoring file 'E:\Program Files\Exchsrvr\mdbdata\pub1.edb' ...  
Restoring file 'E:\Program Files\Exchsrvr\mdbdata\pub1.stm' ...  
[End] Database - 'Public Folder Store (WIN2000SVR)'  
[Start] Restoring transaction log - 'First Storage Group'  
Restoring Log File 'F:\Temp\restore.tmp\First Storage Group\E00000B3.log' ...  
Restoring Log File 'F:\Temp\restore.tmp\First Storage Group\E00000B4.log' ...  
[End] Restoring transaction log - 'First Storage Group'  
[Start] Applying transaction log ...  
[End] Applying transaction log  
[End] Storage Group - 'First Storage Group'  
……………  
[Start] Storage Group - 'SG2'  
[Start] Database - 'acct'  
Restoring file 'E:\Program Files\Exchsrvr\SG2\acct.edb' ...  
Restoring file 'E:\Program Files\Exchsrvr\SG2\acct.stm' ...  
[End] Database - 'acct'  
[Start] Restoring transaction log - 'SG2'  
Restoring Log File 'F:\Temp\restore.tmp\SG2\E0100072.log' ...  
Restoring Log File 'F:\Temp\restore.tmp\SG2\E0100073.log' ...  
[End] Restoring transaction log - 'SG2'  
[Start] Applying transaction log ...  
[End] Applying transaction log  
[End] Storage Group - 'SG2'  
[End] Exchange Server - 'WIN2000SVR'  
E:\Program Files\Better Edge Backup\bin>  
e.  
(Example 2) To restore the database named [mail] in storage group [SG5] from backup  
available in [F:\Backup] to an exchange server named [WIN2000SVR] using the temporary  
directory [F:\Temp], you can use this command:  
E:\Program Files\Better Edge Backup\bin> ExchangeRestore DIR="F:\Backup"  
TEMP="F:\Temp" SERVER="WIN2000SVR" SERVICE="Microsoft Information Store"  
STORAGE="SG5" DATABASE="mail1"  
Exchange Server Recovery Example:  
E:\Program Files\Better Edge Backup\bin> ExchangeRestore DIR="F:\Backup"  
TEMP="F:\Temp" SERVER="WIN2000SVR" SERVICE="Microsoft Information Store"  
STORAGE="SG5" DATABASE="mail"  
Microsoft Exchange Server 2000/2003 Backup Recovery Utility  
[Start] Storage Group - 'SG5'  
[Start] Database - 'mail'  
Restoring file 'E:\Program Files\Exchsrvr\SG5\mail.edb' ...  
Restoring file 'E:\Program Files\Exchsrvr\SG5\mail.stm' ...  
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[End] Database - 'mail'  
[Start] Restoring transaction log - 'SG5'  
Restoring Log File 'F:\Temp\restore.tmp\SG5\E0300012.log' ...  
Restoring Log File 'F:\Temp\restore.tmp\SG5\E0300013.log' ...  
[End] Restoring transaction log - 'SG5'  
[Start] Applying transaction log ...  
[End] Applying transaction log  
[End] Storage Group - 'SG5'  
E:\Program Files\Better Edge Backup\bin>  
f.  
Repeat the same procedure for each database to be restored to the Exchange Server.  
g.  
You can use [Start] -> [Program] -> [Administrative Tools] -> [Event Viewer] to check if  
there are any errors generated from the exchange databases restoring activities.  
vi. Completed  
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13 Backup/Restore Windows System State  
This chapter will describe in details how to use Better Edge Backup to backup Windows System State and how you  
can restore your Windows System State from backup.  
13.1 Requirements  
i.  
Microsoft Windows XP Professional / 2003  
ii.  
Better Edge Backup must be installed onto the computer containing the system state you want to  
backup  
iii.  
Windows system state will be backed up to a temporary file before it is sent to OBS. Please make  
sure you have sufficient space on your computer to store the temporary file when you run the  
backup job.  
13.2 Overview  
Better Edge Backup will backup your Microsoft Exchange Server by taking the following steps:  
i.  
Run all Pre-Commands of this backup set  
ii.  
iii.  
Windows System State will be backed up to a temporary directory specified in its backup set  
Run all Post-Commands of this backup set  
iv. Upload the Windows System State backup files from the temporary directory to an Offsite Backup  
Server  
v.  
Remove the Windows System State temporary backup files from the temporary directory if  
[Setting] -> [Temporary Directory for storing backup files] is enabled  
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13.3 How to backup Windows System State  
Please follow the instructions below to backup Windows System State using Better Edge Backup:  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [System State Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Use the [Change] button to configure the [Temporary directory for storing backup files]  
setting and check the [Remove temporary files after backup] if you want temporary files to  
be removed automatically after backup  
d.  
e.  
Enter a temporary directory for storing the backup files before they are sent to an Offsite  
Backup Server  
Set the backup schedule for this backup set  
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f.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server and  
press the [OK] button  
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c.  
You should get something similar to the screen shot below.  
13.4 How to restore Windows System State  
Please follow the instructions below to restore Windows System State from an Offsite Backup Server.  
i.  
Install Better Edge Backup (if required)  
Please refer to the [Installation] section for information on how to install Better Edge Backup onto  
your computer.  
ii.  
Restore the Windows System State Backup File (i.e. SystemState.bkf) from the backup server  
iii.  
Use [NTBackup.exe] to restore your Windows System State to its backup time from the backup file  
by following the instructions below:  
a. Run [NTBackup.exe] from [Start] -> [Run]  
b. Press the [Restore Wizard] button and then press the [Next] button  
c. Press the [Import] button and use the [Browse] button to select the backup file  
[SystemState.bkf] downloaded  
d. Select the checkbox next to the description that matches your backup file  
e. Press the [Next] button and then the [Finish] button  
iv. Completed  
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14 Backup/Restore Individual Brick Level Backup for Microsoft  
Exchange Server (Professional Version Only)  
14.1 Requirements  
i.  
Microsoft Exchange Server 2000 with Services Pack 3 and post-SP3 update rollup installed. Please  
refer to http://www.microsoft.com/exchange/ for more information.  
or  
Microsoft Exchange Server 2003.  
ii.  
Better Edge Backup must be installed onto the computer running Microsoft Exchange Server 2000  
/ 2003.  
14.2 Overview  
Brick Level Backup for Microsoft Exchange Server is not designed to fully protect an Exchange server, but to  
facilitate easy backup and fast restore of individual emails, contacts, calendars, tasks etc. The brick level restore  
cannot fully recover the Information Store after a disaster. If used, a brick level backup must be utilized in  
conjunction with full Information Store Backup, in order to fully protect the exchange server.  
14.3 Granting Privileges  
Brick Level Backup requires “Full Mailbox Access” permission for the user running Better Edge Backup. Normally,  
Better Edge Backup can acquire the permission on it’s own but if you encounter ‘Access Denied’ errors you need to  
manually grant access privileges to the user running Better Edge Backup using one of the following instructions  
below:  
For one specific mailbox  
Use the following procedure to grant access to an Exchange 2000 or an Exchange 2003 mailbox:  
1
2
3
4
5
Start Active Directory Users and Computers.  
On the View menu, ensure that the Advanced Features check box is selected.  
Right-click the user whose mailbox you want to give permissions to and choose Properties.  
On the Exchange Advanced tab, click Mailbox Rights.  
Notice that the Domain Admins and Enterprise Admins have both been given Deny access to Full Mailbox  
access.  
6
7
8
9
Click Add, click the user or group who you want to have access to this mailbox, and then click OK.  
Be sure that the user or group is selected in the Name box.  
In the Permissions list, click Allow next to Full Mailbox Access, and then click OK.  
Click Ok all the way out.  
10 Restart the Microsoft Exchange Information Store.  
For mailboxes located within a specific mailbox store  
Use the following procedure to grant access to an Exchange 2000 or an Exchange 2003 mailbox found on a  
specific mailbox store:  
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1
2
Start Exchange System Manager.  
Drill down to your server object within the appropriate Administrative Group. Expand the server object  
and find the required mailbox store within the appropriate Storage Group. Right-click it and choose  
Properties.  
3
4
5
6
7
8
In the Properties window go to the Security tab.  
Click Add, click the user or group who you want to have access to the mailboxes, and then click OK.  
Be sure that the user or group is selected in the Name box.  
In the Permissions list, click Allow next to Full Control, and then click OK.  
Click 'Apply' and 'OK'  
Restart the Microsoft Exchange Information Store.  
For mailboxes located within a specific server  
1
2
Start Exchange System Manager.  
Drill down to your server object within the appropriate Administrative Group. Right-click it and choose  
Properties.  
3
4
5
6
7
8
In the Properties window go to the Security tab.  
Click Add, click the user or group who you want to have access to the mailboxes, and then click OK.  
Be sure that the user or group is selected in the Name box.  
In the Permissions list, click Allow next to Full Control, and then click OK.  
Click Ok all the way out.  
Restart the Microsoft Exchange Information Store.  
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14.4 How to backup Individual Brick Level Backup  
Please follow the instructions below to backup all individual items within your Microsoft Exchange Server 2000 /  
2003 using Better Edge Backup:  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [MS Exchange Mail Level Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Select the email account(s) to backup  
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You can drill down to select individual items.  
Set the backup schedule  
d.  
e.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
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(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select [Offsite Backup Server] to start backing up your files to an Offsite Backup Server and  
press the [OK] button  
c.  
You should get something similar to the screen shot below.  
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14.5 How to restore Individual Brick Level Backup  
Please follow the instructions below to restore individual emails, contacts, calendars, tasks etc. from an Offsite  
Backup Server back into your exchange server. Please note that individual brick level can only be restored using  
the Better Edge Backup client.  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
Choose the [Restore] tab and select the items you want to restore  
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iii.  
Press the [Restore Files] button  
iv. Press [Start]  
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v.  
Restore complete. Please logon to exchange to get the restored items.  
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15 Backup/Restore MySQL Server  
This chapter will describe in details how to use Better Edge Backup to backup your MySQL server and how you can  
restore your MySQL server from the database backup files.  
15.1 Requirements  
i.  
Better Edge Backup must be installed onto the computer running MySQL server.  
ii.  
Data from MySQL server will be backed up to a temporary directory before they are sent to Offsite  
Backup Server. Please make sure you have sufficient space on your computer to store these data  
when you run the backup job.  
iii.  
There must be a MySQL account can be used to connect from localhost.  
Add two new MySQL accounts for Backup Manager  
mysql> GRANT ALL PRIVILEGES ON *.* TO 'root'@'localhost'  
-> IDENTIFIED BY 'some_pass';  
mysql> GRANT ALL PRIVILEGES ON *.* TO 'root'@'localhost.localdomain'  
-> IDENTIFIED BY 'some_pass';  
mysql> FLUSH PRIVILEGES;  
They are superuser accounts with full privileges to do anything with a password of some_pass.  
15.2 Overview  
Better Edge Backup will backup your MySQL server by taking the following steps:  
i.  
Run all Pre-Commands of this backup set  
ii.  
All database(s) (either local or external) selected are backed up to a temporary directory specified  
in its backup set  
iii.  
Run all Post-Commands of this backup set  
iv. Upload all backup files from the temporary directory to an Offsite Backup Server  
v.  
Remove temporary files from the temporary directory if [Setting] -> [Temporary Directory for  
storing backup files] is enabled  
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15.3 How to backup MySQL server on Windows  
Please follow the instructions below to backup your MySQL server using Better Edge Backup:  
i.  
Open Better Edge Backup  
Right click Better Edge Backup icon available in the system tray and choose [Open]  
ii.  
From the Menu, Choose [Backup Set] -> [New] -> [MySQL Backup Set]  
Create a backup set  
a.  
From the Menu, Choose [Backup Set] -> [New] -> [MySQL Backup Set]  
b.  
Enter a name for your backup set  
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c.  
Enter the root password, the MySQL server TCP/IP port number and the path to MySQL  
backup utility (mysqldump)  
d.  
Select the database(s) to be backup  
e.  
f.  
Enter a temporary directory for storing the backup files before they are sent to an Offsite  
Backup Server, e.g. C:\Backup\MySQL  
Set the backup schedule for Database Backup  
g.  
Set the encryption algorithm, encryption mode and encrypting key for this backup set  
(Hint: For maximum security, please select AES (Advanced Encryption Standard) Algorithm,  
CBC (Cipher Block Chaining) mode and use an encrypting key with more than 8 characters.)  
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iii.  
Run Backup  
a.  
b.  
Select the backup set you want to run on the left panel and press the [Start Backup] button  
()  
Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server and  
press the [OK] button  
c.  
You should get something similar to the screen shot below.  
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Better Edge Backup v5.2  
User Guide  
15.4 How to backup MySQL server on Linux (command line mode)  
If you want to setup Better Edge Backup to backup MySQL server running on Linux using command line mode,  
please do the followings:  
i.  
Create a backup account on OBS  
ii.  
Logon to the web interface of OBS using the backup account created in the previous step (doesn’t  
matter if it is not from the Linux server running the MySQL server to be backed up)  
iii.  
Create a new backup set by pressing the [Backup Set] -> [Add] button  
iv. Select the [Backup Set] -> [Type] -> [MySQL Database Server] radio button and press the  
[Update] button (which can be found at the bottom of the page)  
v.  
Setup all [Backup Set] -> [Database Backup Setting]  
Settings  
Descriptions  
MySQL Username (e.g  
root)  
A MySQL user account that has backup access to the  
databases to be backed up (e.g. root). Please refer to  
the [Requirements] section for details  
MySQL Password  
Host  
Password of the MySQL user account being used  
IP address / Hostname of the MySQL Server  
MySQL Connection TCP/IP TCP/IP port used to access the MySQL Server (default:  
Port  
3306)  
Path to MySQL backup  
utility (mysqldump)  
Full path to where mysqldump can be found (e.g.  
/usr/bin/mysqldump)  
Temporary Spooling  
Directory  
A temporary directory to be used to store all MySQL  
database dump files before they are uploaded to the  
backup server  
Enable Delete Temp. File Whether to delete the temporary MySQL database  
dump files after they are uploaded to the backup server  
vi. Setup the [Backup Set] -> [Backup Source] setting  
Add an “MySQL” entry to the [Backup Source] if you want to backup all databases under this  
MySQL Server  
Add two entries, “MySQL/database1” and “MySQL/database2”, to the [Backup Source] if you  
want to backup both “database1” and “database2” under this MySQL Server  
(Please use “\” instead of “/” if the MySQL server to be backed up is running on Windows  
instead of Linux)  
vii. Setup the [Backup Set] -> [Backup Schedule] by pressing the [Add] link next the the “Backup  
Schedule” sub-title  
viii. Install Better Edge Backup onto the Linux server running MySQL server (Please refer to the [2.1  
Installation of Better Edge Backup] section for details. The command line mode installation  
instructions are available on the web interface)  
ix. Completed  
If you have started up the Better Edge Backup backup scheduler in the previous step, selected  
databases will be backed up automatically at scheduled time  
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User Guide  
15.5 How to restore MySQL server  
Please follow the instructions below to restore MySQL server from an Offsite Backup Server.  
i.  
Download the database backup files to be restored from the Offsite Backup Server  
Please refer to the [5.3 Restoring file] section for information on how to download backup files  
from Offsite Backup Server.  
ii.  
Restore the database named [db_name] from the database backup file [db_name.sql]:  
a.  
b.  
Connect to the MySQL server  
(Windows) C:\> mysql  
(Linux) [root@server ~]# mysql  
Create the database to be restored  
mysql> CREATE DATABASE IF NOT EXISTS db_name  
c.Restore the database backup file back into the MySQL server  
mysql> use db_name ;  
mysql> source db_name.sql ;  
If db_name.sql is not located in the current directory, please specify the full path to the  
db_name.sql file in the command above.  
iii.  
Repeat the same procedure for each database to be restored to the MySQL Server.  
iv. Completed  
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Better Edge Backup v5.2  
User Guide  
16 Email Reporting  
Offsite Backup Server makes use of the email system to keep you informed with the status of your backup  
activities. Please make sure your contact information within the backup system is correct to receive the reports  
described in this chapter.  
16.1 New User Report  
When a new backup account is added to the backup server, a new user report will be delivered to the contact  
email(s) of the new account. The New User Report contains the following information:  
Sample Report  
Key  
Description  
Login Name  
Password  
Alias  
Login name  
Password  
Alias  
Language  
Contact  
Backup Quota  
Preferred Language for your backup report  
Email Address that will be used to contact you  
Backup quota  
Backup Server Backup server  
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User Guide  
16.2 Forgot Password Report  
If you have forgotten your password, you can use the [Forgot Password] feature available on the web interface to  
have your password delivered to you through email. (Please refer to “Retrieve Forgotten Password” section in the  
next chapter for more information on how to retrieve your forgot password report.) The Forgot Password Report  
contains the following information:  
Sample Report  
Key  
Description  
Login Name Login name  
Password  
Alias  
Password  
Alias  
Language  
Contact  
Preferred Language for your backup report  
Email Address that will be used to contact you  
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User Guide  
16.3 Backup Job Report  
For each backup job you have run, a backup job report will be sent to you by email. This report contains a  
summary for the backup job that was run and a full listing of all files being backed up by the backup job. The  
backup summary report contains the following information:  
Sample Backup Summary Report  
Key  
Description  
Backup Time  
Backup Status  
The time when the backup job ran  
The overall status of the backup job. Normally, you should see “Backup  
finished successfully” in this field. If you happen to get something else,  
please consult the attached full report for more information.  
Total number and size of backup files added to your backup set  
Total number and size of backup files updated in your backup set  
Total number and size of backup files deleted from your backup set  
Total number and size of backup files relocated in your backup set  
New Files  
Updated Files  
Deleted Files  
Moved Files  
Login Name  
Alias  
Login name  
Alias  
Language  
Contact  
Preferred Language for your backup report  
Email Address that will be used to contact you  
Backup Source  
All files/directories that will be backed up  
Backup Data Size  
Retention Area Size  
The total backup data stored in the data area  
The total backup data stored in the retention area. Old copies of updated  
or deleted backup files are retained in the retention area for the number of  
days as specified by the retention policy of the backup set before they are  
removed from the system.  
Backup Quota  
Backup Quota  
Remaining Quota  
Remaining Quota  
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The full backup report, which contains a full listing of all files backed up by the backup job, is attached to the  
backup job report email as a zip file. You need to unzip it before you can read the full report.  
Sample Report  
Key  
Description  
Backup Set  
Backup Job  
Backup Status  
The name of the backup set  
The name of the backup job (which is the start time of the backup job)  
The overall status of the backup job. Normally, you should see “Backup  
finished successfully” in this field. If you happen to get something else,  
please consult the attached full report for more information.  
The time when the backup job ran  
Backup Time  
Backup Log  
New Files  
Updated Files  
Deleted Files  
Moved Files  
All messages logged when running this backup job  
Total number and size of backup files added to your backup set  
Total number and size of backup files updated in your backup set  
Total number and size of backup files deleted from your backup set  
Total number and size of backup files relocated in your backup set  
New File List  
Full list of all backup files added to your backup set  
Full list of all backup files updated in your backup set  
Full list of all backup files deleted from your backup set  
Full list of all backup files relocated in your backup set  
Updated File List  
Deleted File List  
Moved File List  
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User Guide  
16.4 Setting Change Report  
After you have updated your user profile or backup setting, a setting change report will be sent to you. This report  
allows you to track record of the changes that have been made to your backup account.  
Sample Report  
Key  
Description  
Login Name  
Alias  
Login name  
Alias  
Language  
Contact  
Backup Quota  
Preferred Language for your backup reports  
Email Address that will be used to contact you  
Backup Quota  
Backup Source(s)  
Backup Schedule(s)  
Filter(s)  
Retention Policy  
Transfer Size  
All backup sources of the backup set  
All backup schedules of the backup set  
All backup filters of the backup set  
The retention policy of the backup set  
The transfer block size of the backup set  
All Pre-Command(s) of the backup set  
All Post-Command(s) of the backup set  
Pre-Command(s)  
Post-Command(s)  
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User Guide  
16.5 Inactive User Reminder  
You will receive an inactive user reminder in email if your account has been left inactive for the period of 7 days  
(or the period specified by the system administrator). This is to remain you that you have not been running  
backup for more 7 days. If you are a free trial user, your account will be removed from the system automatically if  
the system can track no records of your backup activities in the next 30 days after receiving this report.  
Sample Report  
Key  
Description  
Login Name  
Alias  
Login name  
Alias  
Language  
Contact  
Backup Quota  
Preferred Language for your backup reports  
Email Address that will be used to contact you  
Backup Quota  
Last Login Time  
Last Backup Time  
The last time you logon to the backup system  
The last time you ran a backup job  
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User Guide  
17 Web Features  
Other than the features of Better Edge Backup described in the previous chapter, the web interface of Offsite  
Backup Server provides you access to some additional features that are not available in Better Edge Backup. This  
chapter describes each of these features in details.  
17.1 Install Better Edge Backup  
Before you can use Better Edge Backup, you have to download the Better Edge Backup installer from the web  
interface of Offsite Backup Server and install Better Edge Backup onto your computer. Please refer to the  
installation section (Chapter 2) for information on how to install Better Edge Backup onto your computer.  
17.2 Update User Profile  
You can update your user profile by using the [Profile] panel available on the web interface. To change your  
profile, just make any changes to your profit on the panel shown below and press the [Update] button.  
Key  
Description  
Quota  
Backup Quota  
Data Area  
Retention Area  
Total Upload  
Total Restore  
Total number and size backup files stored in the data area  
Total number and size of backup files stored in the retention area  
Total number and size of backup files uploaded to the backup server  
Total number and size of backup files restored from the backup server  
Login Name  
Display Name  
Language  
Time Zone  
Contact  
Login name  
Alias of your backup account  
Preferred Language for your backup report  
Your Time zone  
Email Address that will be used to contact you  
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User Guide  
17.3 Request Forgotten Password  
If you have forgotten your password, you can retrieve it by simply entering your login name or your registered  
email address on the [Password Request] form and press the [Request] button. Your password will be sent to your  
registered email address automatically.  
17.4 Restore/Delete/Undelete Backup Files  
Using the [File Explorer], you can browse through the backup data (both current and previous versions) on OBS.  
You can select any current backup files to Restore or Delete. You can also select any deleted backup files (in gray)  
to Undelete.  
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User Guide  
17.5 Review Backup Jobs  
In addition to reviewing your backup activities from the email report and from Better Edge Backup, you can also  
review any of your backup Jobs by using the [Report] panel available on the web interface. To review a backup  
job, just select the required backup job from the [Backup Set] and [Backup Job] drop down list.  
Key  
Description  
Job Status  
The overall status of the backup job. Normally, you should see “Backup  
finished successfully” in this field. If you happen to get something else, please  
click the [Detailed Report] images on the page.  
The time when the backup job ran  
Backup Time  
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User Guide  
New Files  
Total number and size of backup files added to your backup set  
Updated Files  
Deleted Files  
Moved Files  
Total number and size of backup files updated in your backup set  
Total number and size of backup files deleted from your backup set  
Total number and size of backup files relocated in your backup set  
Backup Data Size The total backup data stored in the data area  
Retention Area  
Size  
The total backup data stored in the retention area. Old copies of updated or  
deleted backup files are retained in the retention area for the number of days  
as specified by the retention policy of the backup set before they are removed  
from the system.  
Total Upload  
Backup Quota  
Total number and size of backup files uploaded to the backup server  
Backup Quota  
Remaining Quota Remaining Quota  
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User Guide  
You can open the [Full Backup Report] to review all information logged by a backup job by clicking the [Detailed  
Report] image on the [Report] panel.  
Full Backup Report  
Parameter  
Backup Set  
Backup Job  
Backup Status  
Backup Time  
Description  
The name of the backup set  
The name of the backup job (which is the start time of the backup job)  
The overall status of the backup job.  
The time when the backup job ran  
Backup Log  
New Files  
Updated Files  
Deleted Files  
Moved Files  
All messages logged when running this backup job  
Total number and size of backup files added to your backup set  
Total number and size of backup files updated in your backup set  
Total number and size of backup files deleted from your backup set  
Total number and size of backup files relocated in your backup set  
New File List  
Full list of all backup files added to your backup set  
Full list of all backup files updated in your backup set  
Full list of all backup files deleted from your backup set  
Full list of all backup files relocated in your backup set  
Updated File List  
Deleted File List  
Moved File List  
17.6 Review Storage Statistics  
You can review the amount of data you have stored on the backup server and uploaded to the backup server on  
each day by opening the [Statistics] panel available on the web interface. To review your storage statistics for a  
different month, just select the month you are after by selecting from the [Month] drop down list.  
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User Guide  
Key  
Description  
Date  
The date the following statistics are collected  
Data Area  
Total number and size of backup files stored in the data area on a particular  
date  
Retention Area Total number and size of backup files stored in the retention area on a particular  
date  
Uploaded Size  
Total number and size of backup files uploaded to the backup server on a  
particular date  
Total Storage  
Total number and size of backup files stored under your backup account on a  
particular date  
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User Guide  
18 Further Information  
18.1 FAQs  
Please see if your question has already been answered in our FAQs available on our website.  
18.2 Contact Us  
You can backup your data to an Offsite Backup Server by following instructions below.  
i.  
Open Better Edge Backup from the system tray  
Choose [View] -> [About] from the top menu  
ii.  
iii.  
Contact your backup service provider using the information shown in the [About] dialog box.  
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