Blackberry BLACKBERRY PEARL 9100 User Manual

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the

BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to

download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an

application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™

storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an

application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications,

personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over

the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to

add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your

computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry

Desktop Software.

Application Center

Quick Help

User Guide

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of

applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might

not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the

key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place

your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Save.

Your signature is added to your email after you send it.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

key > Set As Wallpaper.

Related topics

Assign an application to a Convenience key, 207

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

File format

Audio

•

FLAC

MP3

M4A

OGG

WMA

WAV

Quick Help

User Guide

Type

File format

Video

•

3GP

AVI

ASF

MP4

MOV

WMV

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/

smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

Transfer a file from your computer to your device using your device as a

USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated

with your media files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select

the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the

To open a new tab for a link on a web page, highlight the link. Press the

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

key > Tabs. Click the New Tab icon.

key > Open Link in New Tab.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Quick Help

User Guide

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the

key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the

BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry

Desktop Software.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Important keys

Front keys

Key

Name

Actions

Trackpad

•

Slide your finger to move around the screen.

Press (click) to select an item.

Press and hold to open a pop-up menu.

•

Open a menu.

Select a highlighted menu item.

Press and hold to switch applications quickly.

Escape

•

Return to the previous screen.

Close the menu.

Send

•

Make a call.

Answer a call.

End/Power

•

End a call.

Return to the Home screen.

Press and hold to turn on or turn off your BlackBerry® device.

Top keys

Key

Name

Actions

Play or pause a media file.

Play/Pause/Mute

•

Quick Help

User Guide

Key

Name

Actions

•

Mute a call.

Mute the volume.

Press and hold to lock or unlock the keyboard.

Play the previous media file.

Play the next media file.

Side keys

Key

Name

Actions

Volume

•

Change the volume.

Before you take a picture or record a video, press to zoom in or out.

Left Convenience key

Right Convenience key

•

Open the Voice Dialing application.

You can also customize this key.

•

Open the camera.

Autofocus

Take a picture.

You can also customize this key.

Keyboard

Key

Name

Shift

Actions

Capitalize letters.

Alt

Type the alternate character on a key.

Symbol

Open the symbol list.

Backspace/Delete

Delete the previous character or a selected item.

Enter

Select an item.

Speakerphone

Turn on or turn off the speakerphone during a call.

Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when

you are viewing a message, for example, to file, forward, or reply to the message.

•

To open a pop-up menu, click and hold an item on the screen.

To select a command, click the icon.

Quick Help

User Guide

•

To see additional commands, click the Full Menu icon.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the

alarm, viewing notifications, and turning on or off network

connections.

See all the apps and folders on the Home screen, or minimize On the navigation bar, click All.

your view and view the wallpaper

Switch to another app

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key

Use pop-up menus

Press a convenience key on the side of your device.

Note: You can customize which app a convenience key opens.

Pop-up menus provide common available actions, and appear

in the center of the screen. For example, you can use the pop-

up menu in a message to file, forward, or reply to the message.

To open a pop-up menu, press and hold the trackpad. To select

a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

views

slide your finger on the trackpad right or left.

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the

key > Mark as Favorite.

Change options for the Home screen such as the wallpaper

On the Home screen, press the

key > Options.

Change what happens when you type on the Home screen, 27

Applications

Get started with some of these great applications.

Messages

Quick Help

User Guide

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

Status indicators

Home screen

new notification

alarm set

unopened message count

calendar reminder count

missed call count

BlackBerry® Messenger

social feeds

sending or receiving data

roaming

Wi-Fi® turned on

Messages

unopened

opened

text message

sent message

Quick Help

User Guide

Home screen

attachment

high priority

draft

message is sending

message not sent

meeting invite

Phone

missed call

placed call

received call

voice mail message

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you

of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content

within apps, and at the top of the Home screen.

Openeachitemthathasthisindicator. Forexample, toremove

it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

•

Open all of your messages by clicking on them. If you

cannot find all of your unopened messages in your inbox,

look in your messages folders.

•

Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

Mark all messages that are prior to a date as opened.

Highlight a date field. Press the

key > Mark Prior

Opened.

Identify an indicator

•

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see

a complete list of applications on your device and their

icons, on the Home screen or in a folder, click the Options

icon. Click Device > Application Management.

For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators

guide.

Quick Help

User Guide

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as

examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as GPS, the camera and video camera, and

network connection options are dependent on your device

model. To find feature specifications for your device model,

visit www.blackberry.com/go/devices.

Wireless service plan

You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you

to use the phone application and to send and receive text

messages.

A wireless service plan with data is required for you to use the

browser service and instant messaging applications, and to

send and receive email messages and PIN messages.

For more information about your plan, contact your wireless

service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and

receive email messages, use third-party instant messaging

applications, and use some browser options.

If you are an individual user, when you set up your email

address or instant messaging account, you are associating it

with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your

email account by associating it with a BlackBerry® Enterprise

Server. Your administrator might set options that determine

the features and settings that are available on your device. To

view the IT policies that have been set by your administrator,

on the Home screen or in a folder, click the Options icon. Click

Security > Security Status Information > View IT Policy.

Quick Help

User Guide

Wireless service provider

Wireless network

Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service

provider's offerings. For more information, contact your

wireless service provider.

The wireless network that your device is connected to might

affect the availability of some features. Depending on your

wireless service provider and available roaming options,

different wireless networks are available. Some wireless

networks do not support features such as call blocking, call

forwarding, or cell broadcasting. For more information,

contact your wireless service provider.

Related topics

BlackBerry Device Software, 227

Find more information, 32

Check what wireless networks your device connects to, 230

Tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Some apps are located in folders on your Home screen. Click

a folder to see what apps are inside.

Look in a folder on your Home screen

Make all hidden apps visible on the Home screen

On the Home screen, press the

key > Show All. To unhide

theapp, highlightitandthenclickHidetoclearthecheckmark.

If Show All does not appear in the menu, there are no apps

hidden from view.

Search for an app

On the Home screen, start typing the application name.

Verify that the app is installed

On the Home screen or in a folder, click the Options icon. Click

Device > Application Management. If the app is listed, it is

installed on your BlackBerry® device.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Quick Help

User Guide

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the

alarm, viewing notifications, and turning on or off network

connections.

See all the apps and folders on the Home screen, or minimize On the navigation bar, click All.

your view and view the wallpaper

Switch to another app

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key

Use pop-up menus

Press a convenience key on the side of your device.

Note: You can customize which app a convenience key opens.

Pop-up menus provide common available actions, and appear

in the center of the screen. For example, you can use the pop-

up menu in a message to file, forward, or reply to the message.

To open a pop-up menu, press and hold the trackpad. To select

a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

views

slide your finger on the trackpad right or left.

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the

key > Mark as Favorite.

Change options for the Home screen such as the wallpaper

On the Home screen, press the

key > Options.

Assign an application to a Convenience key, 207

Change what happens when you type on the Home screen, 27

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you

of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content

within apps, and at the top of the Home screen.

Openeachitemthathasthisindicator. Forexample, toremove

it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

Quick Help

User Guide

•

Open all of your messages by clicking on them. If you

cannot find all of your unopened messages in your inbox,

look in your messages folders.

•

Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

Mark all messages that are prior to a date as opened.

Highlight a date field. Press the

key > Mark Prior

Opened.

Identify an indicator

•

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see

a complete list of applications on your device and their

icons, on the Home screen or in a folder, click the Options

icon. Click Device > Application Management.

For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators

guide.

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off

automatically.

On the Home screen or in a folder, click the Options icon. Click

Device > Auto On/Off.

You can set your device to turn off while you aren't using it for

an extended period, like when you sleep. Data you receive

when the device is turned off automatically updates when the

device turns on.

Set backlighting to remain on for a shorter period of time, and On the Home screen or in a folder, click the Options icon. Click

lower its brightness

Display > Screen Display.

Turn off network connections you aren't using

On the Home screen, click the connections area at the top of

the screen, or click the Manage Connections icon. Click a

network connection to clear the check box.

Close apps when you are finished with them.

In an app, press the

key > Close.

Quick Help

User Guide

When you switch from one app to another, some apps, such

as the Browser app or the Music app, run in the background,

which uses battery power.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone

On the Home screen, click the Sound and Alert Profiles icon.

Click Change Sounds and Alerts.

Delete the original text from a reply message

When you are replying to a message, press the

key >

Delete Original Text.

If your device has a camera flash, turn off the flash

On the Home screen, click the Camera icon. Click the flash icon

at the bottom of the screen until the flash off indicator

appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

metal contacts on the battery and the device.

Keeping the battery clean extends the life of your battery.

Set options for backlighting, 211

Turn on or turn off a network connection, 231

Change your ring tone, notifiers, or reminders, 10

Delete the original text from a reply message, 69

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device

processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email

messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have

Delete unneeded files

On the Home screen or in a folder, click the Options icon. Click

Device > Storage.

On the Home screen or in a folder, click the Files icon. Find and

highlight a file. Press the

key > Delete.

Delete browsing history and clear the cache

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Reduce the amount of time that your device stores email

messages and calendar entries

Press the

key > Options.

Stop storing sent messages on your device

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

Quick Help

User Guide

Receive only the first section of long email messages, and

choose whether to download more

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Store files on a media card instead of the device

Your BlackBerry device supports media card sizes up to 32 GB.

Only microSD media cards are supported.

Reduce the size of pictures you take

On the Home screen, click the Camera icon. Press the

key

> Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your

device is lost, stolen, or corrupted by an unforeseen issue.

Move, rename, or delete a file, 121

Delete browsing information, 161

Set how long your device stores messages, 77

Change how long your device stores calendar entries, 176

Stop storing messages sent from your computer on your device, 78

Stop storing messages sent from your device on your computer, 78

Receive only the first section of long email messages, 76

Change the size of pictures that you take, 134

The application memory on my device is low, 255

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as

avoiding leaving your device unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your

device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Set a password

On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files

Back up your device data

On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Use the backup tool in the BlackBerry® Desktop Software to

backupyourdevicedata. TodownloadtheBlackBerryDesktop

Software, from your computer, visit www.blackberry.com/

desktop and select the appropriate option for your computer.

Quick Help

User Guide

Related topics

Set a device password, 263

Turn on encryption, 142

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone. Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup

file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software

that you can download over the network

Depending on your device model, this feature might not be

supported. OntheHomescreenorinafolder, clicktheOptions

icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

visit: www.blackberry.com/software. Click on BlackBerry

Device Software and follow the links to update your software.

Set your BlackBerry Desktop Software to check for updates

automatically

For instructions, see the Help in BlackBerry Desktop Software.

Visit www.blackberry.com/desktopsoftware.

Update your BlackBerry Desktop Software

Related topics

BlackBerry Device Software, 227

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and

set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking

accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Quick Help

User Guide

Your Home screen

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

key > Set As Wallpaper.

Related topics

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

2. Press the Menu key.

3. Perform one of the following actions:

• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger

to the new location. Click the trackpad.

• To move the application icon into an application folder, click Move to folder. Click an application folder.

• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•

To add a folder, press the

key > Add Folder. Type a name for the folder. To change the folder icon style, click the

folder icon. Click a folder icon style. Click Add.

To change a folder, highlight a folder. Press the

Click Save.

key > Edit Folder. Change the folder name or folder icon style.

To delete a folder, highlight a folder. Press the

key > Delete.

Quick Help

User Guide

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the

key > All.

To hide an application icon, highlight the icon. Press the

key > Hide.

key > Show All.

To show all hidden application icons, press the

To stop hiding an application icon, highlight the icon. Press the

the Hide field.

key > Hide. A check mark should not appear beside

Related topics

My contact pictures keep changing, 186

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the

To add a shortcut to your Favorites view, press the

key > Add to Home Screen.

key > Mark as Favorite.

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Grid Layout field.

Press the

key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

On the Home screen, press the

key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing

field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the

key > Save.

Add a message that appears when your device is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the

key > Save.

Quick Help

User Guide

Get apps, music, ring tones, pictures, and videos

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the

BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to

download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an

application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™

storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an

application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications,

personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over

the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to

add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your

computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry

Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of

applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might

not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Quick Help

User Guide

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated

with your media files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select

the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Transfer your media files from your computer to your device using BlackBerry Desktop

Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®

Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate option for your computer.

1. Connect your device to your computer.

2. On your device, in the dialog box that appears, select any of the file transfer options.

3. On your computer, open the BlackBerry Desktop Software.

4. Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Calls and sound profiles

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the

key > Save.

Quick Help

User Guide

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or

groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone

or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone

or alert, you can select the All Alerts Off profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the

key > Delete.

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the

key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the

key that you assigned to the contact.

Quick Help

User Guide

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

key > Edit.

key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

Press the

key > Crop & Save.

key > Save.

Related topics

Typing and trackpad

Set the cursor speed

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Keyboard.

3. Change the Key Rate field.

Press the

key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity

level.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Trackpad Sensitivity.

3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.

Press the

key > Save.

Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, do one of the following:

• To set your device to suggest word predictions as you type, change the Style field to Predictive.

• To set your device to type the first letter on a key when you press a key once and type the second letter on the key

when you press the key twice, change the Style field to Multitap.

Press the

key > Save.

Quick Help

User Guide

Find more information

•

Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home

screen or in an application menu.

•

www.discoverblackberry.com: Find software, applications, and accessories for your device.

Your wireless service provider web site: Find information about your wireless network or wireless service plan.

www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC

(HG nr.88/2003).

Shortcuts

User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

Tones.

key. Press the

key > Phone Ring

Check your voice mail

Press and hold 1.

Send an incoming call to voice mail

Press and hold the Volume Down key on the right side of your BlackBerry®

device.

Set up speed dial for a contact

On the Home screen or in the Phone application, press and hold the key that

you would like to assign speed dial to.

Add an extension to a phone number

Type a letter in a phone number field

Press the X key. Type the extension number.

Press and hold the Alt key. Use the multi-tap input method to type the letter.

Press and hold 0.

Insert a plus sign (+) when typing a phone

number

Turn on or turn off the speakerphone during Press the period (.) key.

a call

Stop or start listening to a call with a wireless Press the period (.) key.

headset

Change the active phone number

From the Home screen, press the

key. Click your phone number at the

top of the screen. Click a phone number.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

Check your voice mail

From the Home screen, press the

Tones.

key. Press the

key > Phone Ring

Press and hold 1 .

Shortcuts

User Guide

Send an incoming call to voice mail

Set up speed dial for a contact

Press and hold the Volume Down key on the right side of your BlackBerry® device.

On the Home screen or in the Phone application, press and hold the key that you

would like to assign speed dial to.

Insert a plus sign (+) when typing a phone Press and hold 0 .

number

Change the active phone number

From the Home screen, press the

key. Click your phone number at the top

of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Forward a message

Press the exclamation point (!) key.

Press the period (.) key.

Move to the last cursor position after you close and reopen a Press 5

received email or PIN message

In your message inbox

Open a message

Press the key.

Compose a message from a message inbox

View received messages and received call logs

View call logs

Press the comma (,) key.

Press the Alt key and 3.

Press the Alt key and the period (.) key.

Press the Alt key and 7.

View voice mail messages

View text messages

Press the Alt key and the question mark (?) key.

View all your messages

Press the

key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Press 1

Move to the top of a message inbox

Move to the bottom of a message inbox

Move up a message

Press 7

Press 2

Shortcuts

User Guide

Move down a message

Press 8

Press 6

Press 4

Move to the next message

Move to the previous message

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In your message inbox

Reply to a message

Press 7

Press 1

Press 9

Reply to all in an email or a PIN message

Forward a message

Move around your message inbox

Move to the top of a message inbox

Move to the bottom of a message inbox

Move to the next date

Press 2

Press 8

Press 6

Press 4

Press 5

Move to the previous date

Move to the next unopened item

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in an attachment

Press Q

In a spreadsheet

Move to a specific cell

View the content of a cell

Switch worksheets

Press ?

Press the Space key

Press the period (.) key. Highlight a worksheet. Press the Enter

key.

In a presentation

Shortcuts

User Guide

Switch presentation views

Press @

Move to the next slide when viewing a presentation in slide

view

Press 6

Move to the previous slide when viewing a presentation in

slide view

Press 4

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Common typing shortcuts

Type a symbol

Press the Symbol key. To view more symbols, press the Symbol key again.

Click a symbol in the list that appears.

Switch typing input languages while you type

Capitalize a letter

Press and hold the Symbol key.

Press the Shift key. Press a letter key.

Type a number in a number field

Turn on NUM lock

Press a number key. You do not need to press and hold the number key.

Press the Shift key until the NUM lock indicator appears. To turn off NUM

lock, press the Shift key again.

Work with text

Highlight a line of text

Press and hold the Shift key and on the trackpad slide your finger up or

down.

Highlight text character by character

Press and hold the Shift key and on the trackpad slide your finger left or

right.

Cancel a text selection

Press the Escape key.

Shortcuts for SureType technology

Type a punctuation mark or a common symbol

Type a number

Press 1. Click the symbol in the list that appears.

Press and hold a number key.

Type a period and a space

Press the Space key twice. The next letter is capitalized automatically.

Shortcuts

User Guide

Type a long word quickly

Shortcuts for multi-tap

Type part of the word. In the list that appears when you type, highlight an

item with the same initial letters as the word that you want to type. Slide

your finger on the trackpad to the right. In the second list that appears,

highlight the word that you want to type. Press the Enter key.

Type a number

Type a period

Keep pressing the letter key quickly until the number appears.

Press the 1 key once. To type other common symbols or punctuation

marks, keep pressing 1 quickly until the symbol appears.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Common typing shortcuts

Insert a period

Press the Space key twice. The next letter is capitalized.

Press and hold the letter key until the capitalized letter appears.

Press and hold the Alt key and press the character key.

Capitalize a letter

Type the alternate character on a key

Type an accented or special character

Press and hold the letter key and slide your finger on the trackpad left or

right. Click a selected character. For example, to type ü, press and hold 3

and slide your finger on the trackpad to the left until ü is highlighted. Click

the trackpad.

Type a number in a number field

Type a number in a text field

Type a letter in a number field

Turn on NUM lock

Press a number key. You do not need to press the Alt key.

Press and hold the Alt key and press the number key.

Press and hold the Alt key and use the multi-tap input method.

Press the Shift key and the Alt key. To turn off NUM lock, press the Alt

key.

To type a long word quickly

Type part of the word. In the list that appears when you type, highlight an

item with the same initial letters as the word that you want to type. Slide

your finger on the trackpad to the right.

Insert symbols

Insert an at sign (@) or a period (.) in an email

address field

Press the Space key.

Shortcuts

User Guide

Type a symbol

Press the Symbol key. To view more symbols, press the Symbol key again.

Type the letter that appears below the symbol.

Work with text

Highlight a line of text

Press and hold the Shift key and slide your finger on the trackpad up or

down.

Highlight text character by character

Press and hold the Shift key and slide your finger on the trackpad left or

right.

Cancel a text selection

Press the Escape key.

Cut highlighted text when typing

Copy highlighted text when typing

Paste highlighted text when typing

Press the Shift key and the Backspace/Delete key.

Press the Alt key and click the trackpad.

Press the Shift key and click the trackpad.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the

key on the top of your BlackBerry® device.

key.

Resume playing an audio or video file

Play the next song

key on the top of your device.

Play the previous song

Turn on the audio boost feature if you are using a headset

When you are playing an audio or video file, press the Volume

Up key on the side of your device until you reach the highest

volume setting, and then press the Volume Up key again four

times quickly.

Pictures

Zoom in

Zoom out

Pan up

Press 3

Press the period (.) key.

Press 2

Pan down

Pan right

Press 8

Press 6

Shortcuts

User Guide

Pan left

Rotate

Press 4

Press the comma (,) key.

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video

Take a picture

Press the Volume Up key.

Press the Volume Down key on the right side of your device.

Press the Right Convenience key on the side of your device.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio file or video file

Press the

key on the top of your BlackBerry® device.

key.

Resume playing an audio file or video file

Turn on the audio boost feature if you are using a headset

When you are playing an audio file or a video file, press the

Volume Up key on the right side of your device until you reach

the highest volume setting, and then press the Volume Up key

again four times quickly.

Pictures

Zoom in

Zoom out

Pan up

Press 3

Press 9

Press 2

Press 8

Press 6

Press 4

Pan down

Pan right

Pan left

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video

Take a picture

Press the Volume Up key.

Press the Volume Down key.

Press the Right Convenience key on the side of your device.

Shortcuts

User Guide

Browser shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Stop loading a web page

Press the Space key.

Press the key.

Close the browser

Press and hold the

key.

On a web page

Refresh a web page

Press 1

Press 4

Press 3

Press 9

Press 5

Press 6

Press 7

Quickly switch between tabs

Zoom in to a web page

Zoom out from a web page

Open the start page

Add a bookmark

Find text on a web page

Move around a web page

Move to the top of a web page

Move down in the screen

Press 2

Press the Space key.

Press 8

Move to the bottom of a web page

Browser shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Insert a slash mark (/) in the web address field

Stop loading a web page

Press the Space key.

Press the Shift key and the Space key.

Press the

key.

Shortcuts

User Guide

Close the browser

Press and hold the

key.

On a web page

Refresh a web page

Press the exclamation point (!) key.

Press the @ key.

Quickly switch between tabs

Zoom in to a web page

Zoom out from a web page

Go to the start page

Press the comma (,) key.

Press the period (.) key.

Press 5

Add a bookmark

Press the question mark (?) key.

Move around a web page

Move up a screen

Press 3

Move down a screen

Press 9

Move to the top of a web page

Move to the bottom of a web page

Press 1 or 2.

Press 7 or 8.

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the

key > Options. Click Calendar Display and Actions. Clear the Enable Quick

Entry check box.

Schedule an appointment in Week view, Month view, or

Agenda view

Press the period (.) key.

Move to the next week, month, or day in Agenda view

Move to the previous week, month, or day in Agenda view

Move up an hour in Week view

Press the Space key.

Press 3

Press 2

Move down an hour in Week view

Press 8

Move to the current date

Press the exclamation point (!) key.

Shortcuts

User Guide

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the

key > Options. Click Calendar Display and Actions. Clear the Enable Quick

Entry check box.

Schedule an appointment

Press 3

Move to the next week, month, or day in Agenda view

Move to the current date

Press the Space key.

Press 5

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device

Search for a contact in a list of contacts

Start typing on the Home screen.

Type part or all of a contact name, or type initials separated

by a space.

Search for text in a file or an attachment

Search for text in a presentation

Press Q

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device

Search for a contact in a list of contacts

Start typing on the Home screen.

Type part or all of a contact name, or type initials separated

by a space.

Search for text in a file or an attachment

Search for text in a presentation

Press 7

Shortcuts

User Guide

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press the comma (,) key.

Press the period (.) key.

Press 6

Zoom out from a map

Move to the next direction on a route

Move to the previous direction on a route

Press 4

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press 3

Press 9

Press 6

Press 4

Zoom out from a map

Move to the next direction on a route

Move to the previous direction on a route

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

Related topics

Change the language, 209

Phone

User Guide

Phone

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the Home screen, press the

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,

from the Home screen, press the key. If your wireless service plan supports text messaging, the first phone

number in the list is the phone number that you use to send and receive text messages.

key.

Related topics

About multiple phone numbers, 57

My phone number appears as Unknown in the Phone application, 61

Make a call

1. Do one of the following:

•

If your BlackBerry® device is unlocked, press the

key.

•

If your device is locked and you do not want to unlock it, press the

key > Place Call.

2. Type a phone number or contact name.

Press the

key.

To end the call, press the

key.

Available voice commands, 64

Turn on dialing from the Lock screen, 58

Answer a call

Press the

key.

To end a call, press the

key.

Bluetooth technology, 242

Phone

User Guide

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the

key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the

key > Swap or Flash.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Mute a call

During a call, press the

key on the top of your device.

key again.

To turn off mute, press the

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

During a call, press the

key > Hold.

To resume a call, press the

key > Resume.

Phone

User Guide

Turn on the speakerphone

CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For

more information, see the Safety and Product Information booklet for your device.

During a call, on the screen, click Speaker. During a call, press the key on the keyboard.

To turn off the speakerphone, on the screen, click Handset. To turn off the speakerphone, press the key again.

Related topics

Turn on the speakerphone

During a call, press the

key > Activate Speakerphone.

Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more

information, see the Safety and Product Information booklet for your device.

To turn off the speakerphone, press the

key > Activate Handset.

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial an extension

1. When typing a phone number, press the Menu key.

2. Click Add Pause.

3. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a

conventional phone keypad.

•

To type a number, press a number key.

To type the first letter on a key, press and hold the Alt key. Press the letter key once.

To type the second letter on a key, press and hold the Alt key. Press the letter key twice.

Switch applications during a call

During a call, press the

key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the

key.

Phone

User Guide

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.

Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of

audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can

call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.

Depending on your device model and the wireless network that your device is connected to, your device is also designed to

allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you

initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency

calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency

numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference

issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback

Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service

provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback

Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to

find your approximate location.

Make an emergency call

Do one of the following:

•

If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the

number. Press the key.

If your device is locked, press the

key. Type the emergency

•

key > Emergency. Press the

key.

Phone

User Guide

•

If you keyboard is locked, press the

number. Press the key.

key on the top of your device. Press the

key. Type the emergency

Volume

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128

I cannot check my voice mail, 62

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the

key > Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

During a call, press the

key > Enhance Call Audio.

2. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

From the Home screen, press the

key.

Press the key > Options > Enhanced Audio.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the

key > Save.

Phone

User Guide

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might

differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check

your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

From the Home screen, press the

Press the key > Call Voice Mail.

key.

Related topics

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different

voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password

there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1. From the Home screen, press the Send key.

Press the

3. Type a voice mail access number and a password.

key > Options > Voice Mail.

Press the

Related topics

key > Save.

I cannot check my voice mail, 62

Change how many times your device rings before the call goes to voice

mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless

service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,

contact your wireless service provider.

1. Call your wireless service provider's voice mail system.

2. Listen to your options and follow the audible prompts.

Phone

User Guide

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the

key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the

key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the Home screen, press the

key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the

key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial

key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the

key.

Press the key > Options > Call Waiting.

3. Select the Enabled check box.

Press the

key > Save.

To turn off call waiting, clear the Enabled check box.

Phone

User Guide

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your

SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the

key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls

field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If

Not Reachable fields to a call forwarding number.

Press the

key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

Press the

key > Options > Call Forwarding.

key.

• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the

key > Edit. Change

the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block

all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

Phone

User Guide

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up

your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and

wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM

card for this service and provide you with a call blocking password.

From the Home screen, press the

key.

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

Press the

key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the

key > Disable.

Change the call blocking password

From the Home screen, press the

key.

Press the

key > Options > Call Barring.

key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency

access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed

dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card

PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM

card for this service and provide you with a SIM card PIN2 code.

Phone

User Guide

From the Home screen, press the

key.

Press the

key > Options > FDN Phone List.

key > Enable FDN Mode.

4. Type your PIN2 code.

5. Press the key on the keyboard.

To turn off fixed dialing, press the

key > Disable FDN Mode.

Related topics

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card

PIN2 code.

1. From the Home screen, press the Send key.

Press the

key > Options > FDN Phone List.

•

To add a contact, press the

To change a contact, press the

key > New. Type your PIN2 code. Press the

key. Type a name and phone number.

key > Edit. Change the contact information.

To delete a contact, highlight a contact. Press the

key > Save.

key > Delete.

Press the

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have

to dial a country code and area code each time that you make a call, unless the country code or area code are different from

the default codes that you set. Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that

you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that

organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out

the main phone number for the organization.

Related topics

Set the default country code and area code

From the Home screen, press the

key.

Press the key > Options > Smart Dialing.

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

Phone

User Guide

Press the

key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but do not

include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

From the Home screen, press the

key.

Press the key > Options > Smart Dialing.

3. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the

key > Save.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has

provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or

computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with

a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call

bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by

calling other contacts and joining the calls together.

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

During a call, press the

key > Add Participant.

2. Type a phone number or highlight a contact.

Press the

key.

During the new call, press the

key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related topics

Place a call on hold, 45

Phone

User Guide

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call

meeting in the calendar.

During a conference call, press the

key > Split Call.

2. Click a contact.

To return to the conference call, press the

key > Join.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call

meeting in the calendar.

During a conference call, press the

key > Drop Call.

2. Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call

meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your

wireless service provider, this feature might not be supported.

During a conference call, press the

key > Transfer or Flash

Call logs

About call logs

Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed

call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated

duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

Phone

User Guide

The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your

call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a

missed call indicator might also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your

BlackBerry® device for 30 days.

Send a call log

From the Home screen, press the

key.

2. Highlight a call log.

Press the

key > View > History.

key > Forward.

Delete call logs

From the Home screen, press the

key.

2. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or

down. Release the Shift key.

Press the

key > Delete.

Add, change, or delete call log notes

From the Home screen, press the

key.

2. Highlight a call log.

Press the

key > View > History.

4. Click a call log.

Press the

key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

•

To delete notes, click Edit Notes. Press the

key > Clear Field.

Press the key > Save.

View call logs in the Messages application

From the Home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Phone

User Guide

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you

use as your active phone number. You have multiple phone numbers associated with your device if one of the following

situations applies:

•

Your device uses a SIM card and your SIM card supports more than one phone number.

Your wireless service provider has set up your device to support more than one phone number.

Your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry® MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you

receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any

calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and

receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy

signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all

phone numbers. If you are already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of

the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Switch the active phone number

From the Home screen, press the

key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Fixed dialing and smart dialing, 52

Phone

User Guide

Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Allow Outgoing Calls While Locked check box.

Press the

key > Save.

Sort phone numbers or contacts on the Phone screen

From the Home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the

key > Save.

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My

Identity field to Network Determined.

Press the

key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or

passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the

key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

Press the

key > Save.

Phone

User Guide

Change how you answer or end calls with the holster

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer

Calls field to Out of Holster.

• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls

field to Never.

• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.

Press the

key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your

wireless service provider.

From the Home screen, press the

key.

Press the

key > Status > Last Call or Total Calls > Clear Timer.

key > Save.

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,

you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text

that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY

device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your

BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

From the Home screen, press the

key.

Press the key > Options > TTY.

3. Change the TTY Mode field to Yes.

Press the

key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

To turn off TTY support, change the TTY Mode field to No.

Phone

User Guide

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

Tones.

key. Press the

key > Phone Ring

Check your voice mail

Press and hold 1.

Send an incoming call to voice mail

Press and hold the Volume Down key on the right side of your BlackBerry®

device.

Set up speed dial for a contact

On the Home screen or in the Phone application, press and hold the key that

you would like to assign speed dial to.

Add an extension to a phone number

Type a letter in a phone number field

Press the X key. Type the extension number.

Press and hold the Alt key. Use the multi-tap input method to type the letter.

Press and hold 0.

Insert a plus sign (+) when typing a phone

number

Turn on or turn off the speakerphone during Press the period (.) key.

a call

Stop or start listening to a call with a wireless Press the period (.) key.

headset

Change the active phone number

From the Home screen, press the

key. Click your phone number at the

top of the screen. Click a phone number.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

Tones.

key. Press the

key > Phone Ring

Check your voice mail

Press and hold 1 .

Send an incoming call to voice mail

Set up speed dial for a contact

Press and hold the Volume Down key on the right side of your BlackBerry® device.

On the Home screen or in the Phone application, press and hold the key that you

would like to assign speed dial to.

Phone

User Guide

Insert a plus sign (+) when typing a phone Press and hold 0 .

number

Change the active phone number

From the Home screen, press the

key. Click your phone number at the top

of the screen. Click a phone number.

Troubleshooting: Phone

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your

fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone

number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number.

Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, verify that the phone number that you want to

make calls from and receive calls to is set as your active phone number.

Related topics

Call waiting, call forwarding, and call blocking, 50

Switch the active phone number, 57

My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone

number appears in the Phone application.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the

key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

Phone

User Guide

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your

voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the

voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your

wireless service provider or administrator.

Related topics

Switch the active phone number, 57

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

device.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related topics

Bluetooth technology, 242

Change the language for voice commands, 65

I cannot change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device

rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and

wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears

beside the option field.

Phone

User Guide

For more information about the features that are available on your device, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Related topics

Feature availability, 19

Voice commands

User Guide

Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Available voice commands

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit

or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth

technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact

has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone

number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial

extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active

phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

Voice commands

User Guide

"Cancel"

Say this voice command to close the voice dialing application.

Related topics

Set options for dialing extensions, 54

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you

use to make a voice command.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing & Input > Language and Text Input.

3. Change the Voice Dialing Language field.

Press the

key > Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of

possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the

phone number automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the

key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts

might read out instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the

Audio Prompts field to Detailed Prompts.

Press the

key > Save.

Voice commands

User Guide

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

Troubleshooting: Voice dialing

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

device.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related topics

Bluetooth technology, 242

Change the language for voice commands, 65

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

Related topics

Improve voice recognition, 66

Messages

User Guide

Messages

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•

Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for

example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

device with your work email account using the BlackBerry® Enterprise Server.

•

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email

address for your device, and do not see this option, contact your administrator or wireless service provider.

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

Press the

key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

Press the

key > Send.

Personal distribution lists, 184

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key.

Messages

User Guide

•

To change the message, click Edit. Change the message. Press the

key > Send.

key > Change Address. Click a new contact.

To change the recipients, click Edit. Highlight a contact. Press the

Press the

key > Send.

• To resend the message without changing it, click Resend.

Related topics

Reply to or forward an email or PIN message

In a message, press the

key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related topics

I cannot attach a file to a text message, 117

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the

key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

•

To ignore the suggested spelling, press the

key.

To ignore all instances of the suggested spelling, press the

To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

To stop checking spelling, press the

key > Cancel Spell Check.

Save a draft of a message

When you are composing a message, press the

key > Save Draft.

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

When you are composing an email, press the

key > Attach > File.

• To attach a file that is saved on your BlackBerry device or media card, find and click the file.

•

To attach a file that is saved on your organization's network, press the

key > Go To. Find and click the file. If

necessary, type the credentials that you use to connect to your organization's network.

Messages

User Guide

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

When you are composing a message, press the

2. Find and highlight a contact.

key > Attach > Contact.

Press the

Related topics

key > Continue.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the

key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place

your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Save.

Your signature is added to your email after you send it.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

Press the

key > Save.

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might

add a disclaimer to your email after you send it.

When you are composing an email, press the

key > Remove Disclaimer.

To add the disclaimer again, press the key > Add Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

Messages

User Guide

Set the importance level for a message

You can set the importance level for an email, a PIN message, or a text message.

When you are composing a message, press the

2. Change the Importance field.

key > Options.

Press the

key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the

key > Add Bcc.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the

key > Delete.

Viewing and replying to email

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work

email account and one or more personal email accounts. If you associate your device with more than one email account,

multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about

associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link

under Email Setup.

Depending on your theme, a separate icon might appear for text messages.

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the

key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the

key > Find Next.

View email in plain text format

1. On the Home screen, click the Messages icon.

Messages

User Guide

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

Press the

key > Send.

View an address instead of a display name

In a message, press the

key > Show Address.

To view the display name again, press the

key > Show Name.

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

•

To mark a message as opened or unopened, highlight the message. Press the

key > Mark Opened or Mark

Unopened.

•

To mark all messages that are prior to a specific date as opened, highlight a date field. Press the

key > Mark Prior

Opened.

Save a message

Saved messages aren't deleted even if the application storage is full or if your BlackBerry® device is set to delete messages

automatically after a certain period of time.

On the Home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the

To save a text message, open a conversation and highlight a text message. Press the

key > Save.

key > Save Message.

•

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the key > Delete Messages.

To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete.

•

key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer

during email reconciliation.

About flags

You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You

can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return

to the email.

Messages

User Guide

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,

changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,

changes that you make to flags in the email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email on your device.

Add, change, or remove a flag

When you are composing or viewing an email, press the

key.

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the

To change a flag, click Flag Properties. Change the flag properties. Press the

key > Save.

• To remove a flag, click Clear Flag.

Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and

are not sent to the recipient.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the

key > Save.

Group email by subject

1. On the Home screen, click the Messages icon.

Press the

3. Change the Display Style field to Group by Subject.

key > Options > Message Display and Actions.

Press the

key > Save.

To stop grouping email by subject, change the Display Style field to Single Messages.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

Messages

User Guide

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your

administrator.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Sent Messages check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a

separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already

appear by default.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more

email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

Press the

key > Save.

Filing email

About synchronization of email folders:

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your

BlackBerry® device.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this

feature, changes that you make to email folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email

application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®

Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.

File an email:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

Messages

User Guide

Press the

4. Highlight a folder.

key > File.

Press the

Related topics

key > File.

Reconcile email over the wireless network, 13

I cannot file email, 115

Add, move, rename, or delete an email folder :

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. Highlight a folder.

key > View Folder.

Press the

key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

Forward messages from a specific email folder to your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

key > Options > Email Preferences.

Press the

5. Select the check box beside an email folder.

key > Folder Redirection.

Press the

key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email

application on your computer, appears on your BlackBerry device.

Hide filed email from the message inbox:

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Filed Messages check box.

key > Options > Message Display and Actions.

Press the

key > Save.

View filed messages:

1. On the Home screen, click the Messages icon.

Press the

key > View Folder.

Messages

User Guide

3. Click a folder.

Email options

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

Press the

key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry® device. You can create email

filters, synchronize your contacts, change your signature or display name, and more.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Account Management.

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under

Email Setup.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the

options might not appear.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the

Send Read Receipts field.

Press the

key > Save.

Messages

User Guide

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email

messages.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically check box.

Press the

key > Save.

To view pictures in an HTML email message, press the

key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email

messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you

before downloading external pictures.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download check box.

Press the

key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Auto More check box.

key > Options > Message Display and Actions.

Press the

key > Save.

To download more of an email, press the

key > More or More All.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

key > Options > Message Display and Actions.

Press the

key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

Messages

User Guide

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your

BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Show Recent Contacts When Composing Email check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Delete check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Mark Prior Opened check box.

key > Options > Message Display and Actions.

Press the

key > Save.

View call logs in the Messages application

From the Home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Storing and forwarding email

Set how long your device stores messages:

1. On the Home screen, click the Messages icon.

Press the

3. Change the Days To Keep Messages field.

key > Options > Message Display and Actions.

Press the

Related topics

key > Save.

Some messages no longer appear on my device, 115

Messages

User Guide

Stop storing messages sent from your computer on your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

key > Options > Email Preferences.

Press the

5. Clear the check box beside the Sent Items folder.

key > Folder Redirection.

Press the

key > Save.

Stop storing messages sent from your device on your computer:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder check box.

Press the

key > Save.

Stop forwarding email to your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld check box.

Press the

key > Save.

To forward email to your BlackBerry device again, select the Send Email to Handheld check box.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email

application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple

email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher

in the list.

Messages

User Guide

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry device (such as

Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Filters.

key > New.

4. Type a name for the email filter.

5. Set the email filter options.

Press the

key > Save.

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

Press the

key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

Press the

key > Save.

Options for email filters

Option

Description

From

Specify one or more contacts or email addresses that the email

filtershouldsearchforintheFromfieldofyouremail. Separate

multiple contacts or email addresses with a semicolon (;). To

specify that the email filter should search for all contacts or

email addresses that contain specific text, type the text and

use an asterisk (*) as a wildcard character to represent the rest

of the contact or email address.

Sent to

Specify one or more contacts or email addresses that the email

filter should search for in the Sent To field of your email.

Separate multiple contacts or email addresses with a

semicolon (;). To specify that the email filter should search for

Messages

User Guide

Option

Description

all contacts or email addresses that contain specific text, type

the text and use an asterisk (*) as a wildcard character to

represent the rest of the contact or email address.

Subject

Specify the text that the email filter should search for in the

Subject field of your email.

Message

Specify the text that the email filter should search for in the

body of your email.

Sent directly to me

Cc to me

Set whether the email filter applies to email that includes your

email address in the To field.

Set whether the email filter applies to email that includes your

email address in the CC field.

Bcc to me

Set whether the email filter applies to email that includes your

email address in the BCC field.

Importance

Set the importance level of email that the email filter applies

to.

Sensitivity

Action

Set the sensitivity level of email that the email filter applies to.

Set whether email that the email filter applies to is forwarded

to your BlackBerry® device. If email is forwarded, specify

whether it is forwarded with high importance or with the email

header only.

Turn on an email filter

1. On the Home screen, click the Messages icon.

Press the

3. Select the check box beside an email filter.

key > Options > Email Filters.

Press the

key > Save.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Filters.

3. Highlight an email filter.

Press the

key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the

key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

Messages

User Guide

Synchronizing email

About synchronization

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless

network.

The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email

application on their computer over the wireless network. When a subscriber files or deletes email messages on their

smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to

email message in the email application on their computer should be reflected on the smartphone.

In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email

cannot be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned

off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their

organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your

device is lost, stolen, or corrupted by an unforeseen issue.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the

key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the

BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry

Desktop Software.

Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

Messages

User Guide

Press the

key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related topics

Delete messages, 71

Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

key > Options > Email Reconciliation.

Press the

key > Purge Deleted Items.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in

the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or

the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your

device is lost, stolen, or corrupted by an unforeseen issue.

Some characters in calendar entries do not appear correctly after synchronization, 177

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

Press the

key > Save.

Messages

User Guide

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact

who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN

messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN

message.

Find your PIN

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.

• In a message, type mypin followed by a space.

Composing and sending PIN messages

Compose and send a PIN message

1. On the Home screen, click the Messages icon.

Press the

key > Compose Other > Compose PIN.

3. In the To field, do one of the following:

• Type a PIN. Press the key on the keyboard.

• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the

keyboard.

4. Type a message.

Press the

key > Send.

Related topics

Personal distribution lists, 184

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key.

•

To change the message, click Edit. Change the message. Press the

key > Send.

Messages

User Guide

•

To change the recipients, click Edit. Highlight a contact. Press the

Press the key > Send.

• To resend the message without changing it, click Resend.

key > Change Address. Click a new contact.

Related topics

Reply to or forward an email or PIN message

In a message, press the

key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related topics

I cannot attach a file to a text message, 117

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the

key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

•

To ignore the suggested spelling, press the

key.

To ignore all instances of the suggested spelling, press the

To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

To stop checking spelling, press the

key > Cancel Spell Check.

Save a draft of a message

When you are composing a message, press the

key > Save Draft.

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

When you are composing a message, press the

2. Find and highlight a contact.

key > Attach > Contact.

Press the

Related topics

key > Continue.

Set an importance level for received PIN messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

Messages

User Guide

3. Select the Display PIN Messages in Red check box.

Press the

key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the

key > Add Bcc.

Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.

When you are typing text, type pin: and the PIN.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the

key > Delete.

Viewing and replying to PIN messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the

key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the

key > Find Next.

View an address instead of a display name

In a message, press the

key > Show Address.

To view the display name again, press the

key > Show Name.

View filed messages

1. On the Home screen, click the Messages icon.

Press the

3. Click a folder.

key > View Folder.

Messages

User Guide

Save a message

Saved messages aren't deleted even if the application storage is full or if your BlackBerry® device is set to delete messages

automatically after a certain period of time.

On the Home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the

To save a text message, open a conversation and highlight a text message. Press the

key > Save.

key > Save Message.

•

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the key > Delete Messages.

To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete.

•

key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer

during email reconciliation.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the

key > Save.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Sent Messages check box.

key > Options > Message Display and Actions.

Press the

key > Save.

PIN message options

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

Messages

User Guide

3. Change the Days To Keep Messages field.

Press the

key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

key > Options > Message Display and Actions.

Press the

key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the

key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Delete check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Mark Prior Opened check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.

Depending on your wireless service provider, this feature might not be supported.

Messages

User Guide

Depending on the typing input language that you use to type your text messages, your messages might display to your

recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text

messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the

first phone number that appears in the My Number field in the Phone application.

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

Press the

key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the

key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with

non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® device is connected to a CDMA network, you can type an email address.

4. Type a message.

5. Press the key on the keyboard.

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Personal distribution lists, 184

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key.

•

To change the message, click Edit. Change the message. Press the

To change the recipients, click Edit. Highlight a contact. Press the

key > Send.

key > Change Address. Click a new contact.

Press the

key > Send.

• To resend the message without changing it, click Resend.

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Some messages no longer appear on my device, 115

Messages

User Guide

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally

sending a message if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

key > Options > Text Messaging.

Press the

key > Save.

Forward a text message

You cannot forward text messages that contain content that is copyright protected.

In a message, press the

key > Forward or Forward As.

Attach a file to a text message

When you are composing a text message, press the

key > Attach.

2. Click one of the following menu items:

• Picture

• Video

• Location

• Audio

• Voice Note

• Contact

• Appointment

3. Click a media file.

Set the importance level for text messages that you send

Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the MMS section, in the Message Filtering section, change the Importance field.

key > Options > Text Messaging.

Press the

key > Save.

Request delivery notification or read notification for a text message

1. On the Home screen, click the Text Messages icon.

Press the

key > Options > Text Messaging.

3. In the MMS section, do one of the following:

Messages

User Guide

• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.

• To receive notification when the recipient opens the message, select the Confirm Read check box.

Press the key > Save.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the

key > Delete.

Viewing and replying to text messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the

key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the

key > Find Next.

View filed messages

1. On the Home screen, click the Messages icon.

Press the

3. Click a folder.

key > View Folder.

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the key > Delete Messages.

To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete.

•

key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer

during email reconciliation.

Delete the history from a text message

Do one of the following:

•

To delete an individual message from the history, highlight the message. Press the

key > Delete Message.

Messages

User Guide

• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the

key > Clear Conversation.

• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press

the

key > Delete.

Save a media file from a text message

1. In a text message, open an attachment.

Press the

key.

3. Click Save <media type>.

4. Click Save.

Save a vCard contact attachment from a message

If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your

contact list.

1. In a message, highlight a vCard contact attachment.

Press the

key > View Attachment.

key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

Add an appointment to your calendar from a text message

1. In a text message, highlight an iCalendar attachment.

Press the

key > View Appointment.

key > Add To Calendar.

Change how your text messages look

1. On the Home screen, click the Text Messages icon.

Press the

3. In the General Text Messaging Options section, change the Conversation Style field.

key > Options > Text Messaging.

Press the

key > Save.

Show names in the history of text messages

1. On the Home screen, click the Text Messages icon.

Press the

key > Options > Text Messaging.

3. In the General Text Messaging Options section, select the Show Names check box.

Messages

User Guide

4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the

history of your text messages, and not in messages that you send.

Press the

key > Save.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the

key > Save.

Options for text messages

Stop receiving text messages when roaming

1. On the Home screen, click the Text Messages icon.

Press the

3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.

key > Options > Text Messaging.

Press the

key > Save.

Block text messages

1. On the Home screen, click the Text Messages icon.

Press the

key > Options > Text Messaging.

3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject

Advertisements check box.

Press the

key > Save.

Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in

the Messages application.

1. On the Home screen, click the Messages icon.

Press the

3. Change the Leave Messages On SIM Card field to Yes.

key > Options > Text Messaging.

Press the

key > Save.

To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to

No, your text messages are deleted from your SIM card.

Messages

User Guide

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the

3. Change the Days To Keep Messages field.

key > Options > Message Display and Actions.

Press the

Related topics

key > Save.

Turn off AutoText for text messages

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, select the Disable AutoText check box.

key > Options.

Press the

key > Save.

Set how long your service center attempts to send text messages

If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the

number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, change the Retries field.

key > Options > Text Messaging.

Press the

key > Save.

Set a wireless network type for sending text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. On the Home screen, click the Text Messages icon.

Press the

key > Options > Text Messaging.

3. In the SMS Text section, do one of the following:

• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or

Packet Switched.

• To use either network type to send text messages, which might be beneficial when roaming, change the Network To

Send Over field to Circuit Switched Preferred or Packet Switched Preferred.

Press the

key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

key > Options > Message Display and Actions.

Press the

key > Save.

Messages

User Guide

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the

key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Delete check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Mark Prior Opened check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all

BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a

specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell

broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular

weather forecasts while another might send traffic reports.

Turn on cell broadcasting

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM

card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not

be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. Select the Cell Broadcasting Service check box.

• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.

Messages

User Guide

•

If no cell broadcast channels appear on the screen, highlight the Empty field. Press the

key > Add Channel. Type

the channel ID and a nickname. Click OK.

4. Select the check box beside a language.

Press the

key > Save.

To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that

your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your

location.

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I cannot turn on cell broadcasting, 117

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,

based on your location.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

Press the

key.

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

Press the

key > Set Nickname.

5. Type a name for the cell broadcast channel.

6. Click OK.

Press the

key > Save.

Security options for messages

Block incoming messages

If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from

contacts within your organization, from contacts outside of your organization, or both. For more information, contact your

administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

Messages

User Guide

3. Select the check box beside one or more message types.

Press the

key > Save.

Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data

usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to

data usage by turning off email message forwarding or by using email message filters.

Allow messages from contacts in your contact list or allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.

Press the

key > Save.

Add a contact to your allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. In the General section, if the Enable check box is not selected, select it.

4. In the Block Incoming Messages section, select one or more message types.

5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.

6. Click Add.

Press the

key.

8. Click one of the following menu items:

• Add Email Address

• Add Phone Number

• Add PIN

9. In the Enter new exception dialog box, type the contact information.

10. Press the key on the keyboard.

11.

Press the

key > Save.

Reset a blocked message counter

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Highlight a message type.

Press the

key > Reset Count or Reset All Counts.

Messages

User Guide

Attachments

About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email

account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview

files from your organization's network and save the files to your device or attach them directly to email messages without

downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also

rename, move, and delete files on your organization's network from your device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,

that are designed for use on BlackBerry devices.

Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

In a message, meeting invitation, or calendar entry, press the

key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, select an option.

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I cannot turn on cell broadcasting, 117

Save a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a web page, do one of the following:

•

If there is only one attachment in a message or calendar entry, press the

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

If you are downloading a file from a web page, press the key.

key.

2. Click Download Attachment or Download File.

3. Highlight the folder that you want to save the file or attachment in.

Press the

key > Select Here.

Messages

key >

User Guide

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

Cancel Download.

Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Send.

4. Click a message type.

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

Press the

key > Get Link or Retrieve.

To return to the file, press the

key.

Set font options for a file or an attachment

In a file or an attachment, press the

2. Change the font fields.

key > Options.

Press the

key > Save.

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Properties.

Messages

User Guide

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to

an email message, recipients of your email message can view your contact information or add it to the contact list on their

BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the

end of the message with the name of the attached contact.

Save a vCard contact attachment from a message

If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your

contact list.

1. In a message, highlight a vCard contact attachment.

Press the

key > View Attachment.

key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages

to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are

designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message

using your private key, recipients use your public key to verify that the message is from you and that the message has not been

changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key

to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device

uses the email address in your contact list to locate a PGP® key or certificate for the contact.

Messages

User Guide

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

Press the

key > Options.

3. Select the Use Password-Based Encryption check box.

4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

5. If you are signing the message, in the Signing Options section, select a certificate.

Press the

7. Type your message.

key > Save.

Press the

key > Send.

9. Type a pass phrase to encrypt the message.

10. Confirm the pass phrase.

11. Click OK.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email and PIN messages.

When composing a message, press the

2. Highlight a certificate.

key > Attach > Certificate.

Press the

key > Continue.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you

can download the certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

Press the

key > Fetch Sender’s Certificate.

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

Press the

key > Import Sender’s certificate.

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Messages

User Guide

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

Attachment indicators in S/MIME-protected messages

Indicator

Description

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

Press the

key > Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

Press the

key > Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

Press the

key > Encryption Details.

S/MIME-protected message status

Digital signature indicators for S/MIME-protected messages

Indicator

Description

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

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Messages

User Guide

Indicator

Description

Your device trusts the certificate chain.

The sender’s email address does not match the email address

of the certificate subject, or the sender’s certificate is revoked,

is not trusted, cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or

your device requires more data to verify the trust status of the

certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

The message is strongly encrypted.

The message is weakly encrypted.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your

encryption certificate in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. In the Signing Options section or the Encryption Options section, change the Certificate field.

Press the

key > Save.

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and

retrieve encrypted attachment information field to Automatically.

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Messages

User Guide

• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and

retrieve encrypted attachment information field to Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow

encrypted attachment viewing and retrieve encrypted attachment information field to Never.

Press the

key > OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact

that you have not sent a message to or received a message from previously. If you have sent a message to or received a

message from the contact previously, your device tries to use the signing and encryption option that was used for the last

message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME or PGP.

3. Change the Default Encoding field.

Press the

key > Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of

security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the

message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject

line of the message and the full description for the classification in the body of the message. You can also view the abbreviation

and full description for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your

administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received a message from

the contact previously, your device tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Encoding field.

Press the

key > Save.

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Messages

User Guide

Change the size of S/MIME indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all

recipients are known to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the check box beside one or more encryption algorithms.

Press the

key > Save.

Request delivery notification for signed S/MIME-protected messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the Request S/MIME Receipts check box.

Press the

key > Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message truncation mode field to Send Anyway or More All and Send.

Press the

key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended

for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Clear the Warn about problems with my certificates check box.

Press the

key > Save.

To turn on the prompt again, select the Warn about problems with my certificates check box.

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Messages

User Guide

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

• If you use message classifications, verify that the message classification supports the signing or encryption options that

you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set

options to prevent you from opening attachments in encrypted messages, or you might have received the message from an

email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your

BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to

messages using IBM Lotus Notes native encryption.

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file

using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For

more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the

BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted

to type your IBM Lotus Notes ID password.

Prerequisites: IBM Lotus Notes native encryption

•

Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM®

Lotus® Domino®.

Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0

or later.

You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web

Access), or using the BlackBerry® Desktop Software.

105

Messages

User Guide

Encrypt a message using IBM Lotus Notes native encryption

1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2. If you are prompted, type your IBM® Lotus Notes® ID password.

PGP protected messages

PGP protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages

to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are

designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message

using your private key, recipients use your public key to verify that the message is from you and that the message has not been

changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key

to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device

uses the email address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a PGP protected message with a pass phrase

By default, your BlackBerry® device uses your PGP® key to encrypt messages.

1. When composing a message, change the Encoding field to one that uses encryption.

Press the

3. Change the Use Conventional Encryption field to Yes.

key > Options.

Press the

key > Save.

Using a secure method, let the recipient know what the pass phrase is.

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Messages

User Guide

Attach a PGP key to a message

You can attach a PGP® key to email messages and PIN messages.

When composing a message, press the

2. Highlight a PGP key.

key > Attach > PGP Keys.

Press the

key > Continue.

Download the PGP key used to sign or encrypt a message

If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can

download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your

device might download the sender’s PGP key from the PGP Universal Server automatically.

1. In a message, highlight the encryption status indicator or a digital signature indicator.

Press the

key > Fetch Sender’s PGP key.

Add a PGP key from a message

If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.

1. In a message, highlight a digital signature indicator.

Press the

key > Import PGP Key.

Add a PGP key from an attachment

If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.

1. In a message, click the PGP key attachment.

2. Click Retrieve PGP Attachment.

3. Click the PGP key.

4. Click Import PGP Key.

Attachment indicators in PGP protected messages

Indicator

Description

The message includes a PGP® key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

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Messages

User Guide

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

Press the

key > Import Server.

View the PGP key used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

Press the

key > Display Sender's PGP Key or Display Encryption PGP Key.

PGP protected message status

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

The message is strongly encrypted.

The message is weakly encrypted.

Digital signature indicators for PGP protected messages

Indicator

Description

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

Your device trusts the sender’s PGP® key.

The sender’s email address does not match the email address

in the key, or the sender’s PGP key is revoked, is not trusted,

cannot be verified, or is not on your device.

The key status is not current, or your device requires more

data to verify the trust status of the key.

The sender’s PGP key is expired.

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Messages

User Guide

PGP protected message options

Change your signing and encryption key

Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in

messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Default Key field.

Press the

key > Save.

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Do one of the following:

• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and

retrieve encrypted attachment information field to Automatically.

• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and

retrieve encrypted attachment information field to Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow

encrypted attachment viewing and retrieve encrypted attachment information field to Never.

Press the

key > OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact

that you have not sent a message to or received a message from previously. If you have sent a message to or received a

message from the contact previously, your device tries to use the signing and encryption option that was used for the last

message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME or PGP.

3. Change the Default Encoding field.

Press the

key > Save.

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User Guide

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of

security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the

message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject

line of the message and the full description for the classification in the body of the message. You can also view the abbreviation

and full description for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your

administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received a message from

the contact previously, your device tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Encoding field.

Press the

key > Save.

Change the size of PGP indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all

recipients are known to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Select the check box beside one or more encryption algorithms.

Press the

key > Save.

Turn off the prompt that appears before a PGP protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Message truncation mode field to Send Anyway or More All And Send.

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Press the

key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Clear the Warn about problems with my PGP keys check box.

Press the

key > Save.

To turn on the prompt again, select the Warn about problems with my PGP keys check box.

Troubleshooting: PGP protected messages

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

• If you use message classifications, verify that the message classification supports the signing or encryption options that

you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set

options to prevent you from opening attachments in encrypted messages, or you might have received the message from an

email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Forward a message

Press the exclamation point (!) key.

Press the period (.) key.

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Messages

User Guide

Move to the last cursor position after you close and reopen a Press 5

received email or PIN message

In your message inbox

Open a message

Press the key.

Compose a message from a message inbox

View received messages and received call logs

View call logs

Press the comma (,) key.

Press the Alt key and 3.

Press the Alt key and the period (.) key.

Press the Alt key and 7.

View voice mail messages

View text messages

Press the Alt key and the question mark (?) key.

View all your messages

Press the

key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Press 1

Move to the top of a message inbox

Move to the bottom of a message inbox

Move up a message

Press 7

Press 2

Move down a message

Press 8

Move to the next message

Move to the previous message

Press 6

Press 4

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In your message inbox

Reply to a message

Press 7

Press 1

Press 9

Reply to all in an email or a PIN message

Forward a message

Move around your message inbox

Move to the top of a message inbox

Press 2

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Messages

User Guide

Move to the bottom of a message inbox

Move to the next date

Press 8

Press 6

Press 4

Press 5

Move to the previous date

Move to the next unopened item

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in an attachment

Press Q

In a spreadsheet

Move to a specific cell

View the content of a cell

Switch worksheets

Press ?

Press the Space key

Press the period (.) key. Highlight a worksheet. Press the Enter

key.

In a presentation

Switch presentation views

Press @

Move to the next slide when viewing a presentation in slide

view

Press 6

Move to the previous slide when viewing a presentation in

slide view

Press 4

Troubleshooting: Messages

I cannot send messages

Try the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network.

If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

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User Guide

•

If you created an email address or added an existing email address to your device using the email setup screen in the Setup

application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If

you have not received an activation message (the message might take a short period of time to arrive), in the Setup

application, open the email setup screen to send a service book to your device.

If you have not received a registration message from the wireless network, register your device. On the Home screen or in

a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the

key > Register Now.

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Wireless coverage indicators, 230

Change or delete a contact, 180

Generate an encryption key, 268

Turn on or turn off data service or set roaming options, 231

Resend a message, 67

I am not receiving messages

Try the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you

should receive messages when you return to a wireless coverage area.

•

Reset your device. Connect to the network and try again.

If you created an email address or added an existing email address to your device using the email setup screen in the Setup

application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If

you have not received an activation message (the message might take a short period of time to arrive), in the Setup

application, open the email setup screen to send a service book to your device.

•

If you have not received a registration message from the wireless network, register your device.On the Home screen or in a

folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the

key > Register Now.

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that

you want to receive email from.

•

Verify that your device is not blocking messages. For more information, contact your administrator.

Wireless coverage indicators, 230

Turn on or turn off data service or set roaming options, 231

Options for email filters, 79

Change, prioritize, or delete an email filter, 80

Forward messages from a specific email folder to your device, 74

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Messages

User Guide

I am not receiving email from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of

the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry

Desktop Software.

I cannot file email

Try the following actions:

•

Verify that wireless email reconciliation is turned on.

If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the

BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I cannot send text messages

Depending on your wireless service plan, this feature might not be supported.

Try the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your

device should send the messages when you return to a wireless coverage area.

Verify that fixed dialing is turned off.

I am not receiving text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

Some messages no longer appear on my device

If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and

text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,

email that you delete in the email application on your computer is also deleted from your device.

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User Guide

A message, attachment, or Google Mail conversation is cut short or doesn't

appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

•

HTML email messages do not appear correctly

Try the following actions:

•

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

Try downloading external pictures. Press the

Try viewing your message in plain text. Press the

key > Get Images.

•

key > Get Plain Text.

Related topics

View email in plain text format, 70

Some email folders appear dimmed

If you cannot forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

•

Wait for a few seconds. The email folders might become available after a short period of time.

Turn off wireless email reconciliation, and then turn it on again.

Email filters are not working correctly

Try the following actions:

•

Verify that your email filters are turned on.

Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.

Related topics

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Messages

User Guide

Email filters, 78

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for

cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to a text message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide

show.

Try the following actions:

•

Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).

Verify that the file is not copyright protected.

If templates are available for your BlackBerry® device, use a blank template to compose your text message.

I cannot use a shortcut to view one type of message in a message inbox

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message

inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and

wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears

beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Related topics

Feature availability, 19

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User Guide

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1. To download the content, click the skipped content bar.

2. Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

The number of new or unopened messages is different than I expect

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the

email application on your computer other than your inbox, your device files the message.

Related topics

View filed messages, 74

Hide messages from the Messages application, 73

Hide filed email from the message inbox, 74

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Files

User Guide

Files

File basics

About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email

account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview

files from your organization's network and save the files to your device or attach them directly to email messages without

downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also

rename, move, and delete files on your organization's network from your device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,

that are designed for use on BlackBerry devices.

Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

In a message, meeting invitation, or calendar entry, press the

key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, select an option.

Related topics

I cannot turn on cell broadcasting, 117

Save a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a web page, do one of the following:

•

If there is only one attachment in a message or calendar entry, press the

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

If you are downloading a file from a web page, press the key.

key.

2. Click Download Attachment or Download File.

3. Highlight the folder that you want to save the file or attachment in.

Press the

key > Select Here.

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Files

User Guide

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

key >

Cancel Download.

Search for a file that is saved on your device

1. On the Home screen, click the Media icon.

Press the

key > Explore.

3. Navigate to the file.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related topics

About files and attachments, 97

Search for a file that is saved on your organization's network, 120

Search for a file that is saved on your organization's network

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen or in a folder, click the Files icon.

2. In the Go To field, type the path for the file.

3. If necessary, type the credentials that you use to connect to your organization's network.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related topics

About files and attachments, 97

Search for a file that is saved on your device, 120

Save a file from your organization's network to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.

1. On the Home screen or in a folder, click the Files icon.

2. Find and highlight a file.

Press the

key > Copy.

4. Navigate to a location.

5. Click a folder.

Press the

key > Paste.

Send a file as an attachment, 98

120

Files

User Guide

Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Send.

4. Click a message type.

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

Press the

key > Get Link or Retrieve.

To return to the file, press the

key.

Set font options for a file or an attachment

In a file or an attachment, press the

2. Change the font fields.

key > Options.

Press the

key > Save.

Managing files and attachments

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Properties.

Move, rename, or delete a file

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key.

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• To move a file, click Cut. Navigate to a location. Click Paste.

• To rename a file, click Rename. Type a name for the file. Click Save.

• To delete a file, click Delete.

Open a password-protected .pdf file

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

In a .pdf file, when the "Password protected document" message appears, press the

Press the key > Password.

key.

3. Type the password.

4. Press the key on the keyboard.

Press the

key > Retrieve > Yes.

View tracked changes in a document

In a document, press the

key > Show Changes.

To hide tracked changes, press the

key > Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

In a document, press the

key > Table of Contents.

To move to a specific heading, click a heading. Click Jump.

Move around a spreadsheet

In a spreadsheet, press the

key.

• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.

• To switch worksheets, click Next Sheet or Prev Sheet.

• To view a list of worksheets, click Table of Contents.

• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.

View the content of a cell

In a spreadsheet, click a spreadsheet cell.

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User Guide

Change the size of a column

In a spreadsheet, do one of the following:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of

the spreadsheet. Click a size.

•

To change the column size for all spreadsheets, press the

the key > Save.

key > Options. Change the Column Width field. Press

Set display options for a spreadsheet

In a spreadsheet, press the

key > Options.

• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.

• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.

Press the

key > Save.

Move around pages in a multipage .tif file

In a multipage .tif file, press the

key.

• To view a list of pages in a multipage .tif file, click Table of Contents.

• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.

• To switch pages in a multipage .tif file, click Next Page or Prev Page.

Switch presentation views

In a presentation, press the

key.

• To view text only, click View Text.

• To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

In a presentation, press the

key > Next Slide or Prev Slide.

Rotate or zoom in to or out from a slide

When viewing a presentation in slide view, press the

key.

• To rotate a slide, click Rotate.

• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.

123

Files

User Guide

•

To zoom back to the original slide size, press the

key > Fit to Screen.

Save a slide

When viewing a presentation in slide view, press the

key > Save Slide.

2. Type a name for the file.

3. Click Save.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in an attachment

Press Q

In a spreadsheet

Move to a specific cell

View the content of a cell

Switch worksheets

Press ?

Press the Space key

Press the period (.) key. Highlight a worksheet. Press the Enter

key.

In a presentation

Switch presentation views

Press @

Move to the next slide when viewing a presentation in slide

view

Press 6

Move to the previous slide when viewing a presentation in

slide view

Press 4

Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1. To download the content, click the skipped content bar.

2. Click More.

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Files

User Guide

A message, attachment, or Google Mail conversation is cut short or doesn't

appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

•

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

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Media

Music

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls don't appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Shuffle or repeat songs

1. On the Home screen, click the Media icon > Music icon.

2. Do one of the following:

• To shuffle and play all of your songs, click Shuffle Songs.

• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press

the

key > Shuffle.

•

To repeat the song, playlist, album, or artist that is currently playing, press the

key > Repeat > Current Song,

Playlist, Album, or Artist.

To stop shuffling songs, press the

key > Shuffle. To stop repeating songs, press the

key > Repeat > Off.

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Playlists

Create a standard or an automatic playlist

You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create

an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are

automatically added to the playlist.

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists > New Playlist.

• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.

• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add

criteria for artists, albums, or genres.

Press the

key > Save.

Add the song that is playing to a playlist

When playing a song, press the

2. Click a playlist.

key > Add To Playlist.

Change the order of songs in a playlist

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists.

3. Click a standard playlist.

4. Highlight a song.

Press the

6. Click the new location.

key > Move.

Press the

Related topics

key > Save.

Shuffle or repeat songs, 126

Delete a song from a playlist

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists.

3. Click a standard playlist.

4. Highlight a song.

Press the

key > Remove > OK.

key > Save.

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Rename or delete a playlist

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists.

3. Highlight a playlist.

Press the

key.

• To rename the playlist, click Rename. Type a name for the playlist. Click OK.

• To delete the playlist, click Delete.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Select the Audio Boost check box.

4. Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,

you must be using stereo headphones with your device.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Change the Headset Music EQ field.

Press the

key > Save.

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Rename, move, copy, or delete an audio file or a video file

You can rename only media files that you added.

1. On the Home screen, click the Media icon.

Press the

3. Find and highlight an audio file or a video file.

key > Explore.

Press the

• To rename the file, click Rename. Type a name for the file. Click Save.

• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file

to. Press the key > Paste.

• To delete the file, click Delete.

key.

View properties for a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Highlight a media file.

Press the

key > Properties.

Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry® device.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Change the Close Media Player When Inactive field.

Podcasts

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls don't appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

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• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Select the Audio Boost check box.

4. Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,

you must be using stereo headphones with your device.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Change the Headset Music EQ field.

Press the

key > Save.

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User Guide

Videos

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls don't appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Keep backlighting on when you play a video

By default, the backlighting is designed to turn off after a period of time to conserve battery power.

1. On the Home screen, click the Media icon.

Press the

3. Clear the Turn Off Auto Backlighting check box.

key > Media Options.

Press the

key > Save.

Display closed captions in videos

You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.

1. On the Home screen, click the Media icon.

Press the

key > Options.

3. Select the Display Closed Captions check box.

4. If necessary, change the Appearance field, Position field, and Font Scale field.

Press the

key > Save.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

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User Guide

•

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128

View properties for a media file, 129

Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,

you must be using stereo headphones with your device.

1. On the Home screen, click the Media icon.

Press the

3. Change the Headset Music EQ field.

key > Media Options.

Press the

key > Save.

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Select the Audio Boost check box.

4. Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry® device.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Change the Close Media Player When Inactive field.

Video camera

Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video

camera features might not be available.

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User Guide

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1. On the Home screen, click the Media icon > Video Camera icon.

2. To start recording, click the record icon.

3. To pause recording, click the pause icon.

Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when

video recording is paused.

Related topics

Take a picture, 134

Turn on video lighting

In low lighting conditions, the video light can improve the quality of videos that you record.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Change the Video Light field to On.

key > Options.

Press the

key > Save.

Change the video size and format

The larger the video, the more storage space the video requires.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Change the Video Format field.

key > Options.

Press the

Related topics

key > Save.

Change the location for storing videos that you take

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Change the Folder field.

key > Options.

Press the

key > Save.

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User Guide

Camera

Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video

camera features might not be available.

Take a picture

1. On the Home screen, click the Camera icon.

2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.

3. Press the Right Convenience key.

The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at

the bottom of the screen.

Related topics

Record a video, 133

Change the flash setting for pictures that you take

1. On the Home screen, click the Camera icon.

2. To switch between flash settings, click the flash icon at the bottom of the screen.

When you close the camera, the flash setting is saved.

Change the camera scene mode

You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene

modes are available on the camera.

1. On the Home screen, click the Camera icon.

2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.

3. Select a scene mode.

When you close the camera, the scene mode is saved.

Change the size of pictures that you take

The larger the picture is, the more storage space the picture requires.

1. On the Home screen, click the Camera icon.

Press the

3. Change the Image Size field.

key > Options.

Press the

key > Save.

Related topics

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User Guide

View properties for a media file, 129

Geotag pictures that you take

The geotag option in the camera records the geographical information of the location in which you take a picture.

1. On the Home screen, click the Camera icon.

2. Click the geotag icon at the bottom of the screen.

The geotag information can be viewed in the properties of the picture file.

Change the autofocus setting

1. On the Home screen, click the Camera icon.

Press the

key > Auto Focus.

• For still subjects, click Single Shot.

• For moving subjects, click Continuous.

• To turn off autofocus, click Off.

Turn off digital zoom for the camera

1. On the Home screen, click the Camera icon.

Press the

3. Clear the Digital Zoom check box.

key > Options.

Press the

key > Save.

Change the review duration of the pictures that you take

You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another

picture immediately.

1. On the Home screen, click the Camera icon.

Press the

key > Options.

• To change the review duration, change the Picture Review field to a time.

•

To set the picture to remain on the screen after you take it until you press the

key, change the Picture Review

field to Hold.

• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.

Press the key > Save.

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Change when the camera warns you about the number of pictures

remaining

A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the

number of remaining pictures in the Storage section of the Options screen.

1. On the Home screen, click the Camera icon.

Press the

3. Change the Warn when pictures remaining drops to field.

key > Options.

Press the

key > Save.

Change the location for storing pictures that you take

1. On the Home screen, click the Camera icon.

Press the

3. Change the Store Pictures field.

key > Options.

Press the

key > Save.

Pictures

Zoom, pan, or rotate a picture

In a picture, do one of the following:

• To zoom in to the picture, click the trackpad.

•

To zoom out from the picture, press the

key.

• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.

•

To rotate the picture, press the

key > Rotate.

Save a picture from a text message or a web page

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment in a text message or highlight a picture on a web page.

Press the

key > Save Image > Save.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

key > Set As Wallpaper.

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User Guide

Related topics

View pictures as a slide show

A slide show displays all the pictures in a category or folder in sequence.

1. On the Home screen, click the Media icon > Pictures icon.

2. Click a category.

3. Highlight a picture.

Press the

key > View Slide Show.

To close the slide show, press the

key.

Change the number of seconds between slides in a slide show

1. On the Home screen, click the Media icon.

Press the

3. Change the Slide Show Interval field.

key > Media Options.

Press the

key > Save.

View pictures in list view or thumbnail view

1. On the Home screen, click the Media icon > Pictures icon.

2. Click a category.

Press the

key > View List or View Thumbnail.

Create a picture folder

1. On the Home screen, click the Media icon > Pictures icon.

Press the

key > New Folder.

3. If necessary, change the location that the folder is created in.

4. Type a name for the folder.

5. Click OK.

Import pictures to the Pictures application

Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to

have access to your pictures, while maintaining your existing folder structures and file locations.

1. On the Home screen, click the Media icon > Pictures icon.

Press the

Camera Pictures folder appear.

3. Select the check boxes beside the folders that you want to import.

key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or

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User Guide

4. Click Import Pictures.

To delete the folders from the Pictures application, highlight the folder. Press the

key > Remove From Library. The folders

that you imported remain in their original location, but are deleted from the Pictures application.

To permanently delete the folders from both the Pictures application and from the device memory or media card, including

any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the

key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.

Find a picture that you took with the camera

Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed

your pictures in other folders, they will no longer appear in the Camera Pictures folder.

1. On the Home screen, click the Media icon > Pictures icon.

2. Click the Camera Pictures folder.

Voice notes

Record a voice note

1. On the Home screen, click the Media icon > Voice Notes Recorder icon.

2. Click the record icon.

3. Do any of the following:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

Note: When you stop recording a voice note, the voice note is automatically saved.

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls don't appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.

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• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Select the Audio Boost check box.

4. Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

Improve sound quality for media files

Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,

you must be using stereo headphones with your device.

1. On the Home screen, click the Media icon.

Press the

3. Change the Headset Music EQ field.

key > Media Options.

Press the

key > Save.

Ring tones

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

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2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls don't appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

To mute the volume, press the

key on the top of your device. To turn off mute, press the

key again. If

you press the

key during a call, your device mutes the call so that you can hear others on the call, but they

cannot hear you.

Related topics

Amplify the volume using the audio boost feature, 128