Installation
InRow™ RC
ACRC100
ACRC103
American Power Conversion Legal Disclaimer
The information presented in this manual is not warranted by the American Power Conversion Corporation to be
authoritative, error free, or complete. This publication is not meant to be a substitute for a detailed operational and site
specific development plan. Therefore, American Power Conversion Corporation assumes no liability for damages,
violations of codes, improper installation, system failures, or any other problems that could arise based on the use of this
Publication.
The information contained in this Publication is provided as is and has been prepared solely for the purpose of evaluating
data center design and construction. This Publication has been compiled in good faith by American Power Conversion
Corporation. However, no representation is made or warranty given, either express or implied, as to the completeness or
accuracy of the information this Publication contains.
IN NO EVENT SHALL AMERICAN POWER CONVERSION CORPORATION, OR ANY PARENT,
AFFILIATE OR SUBSIDIARY COMPANY OF AMERICAN POWER CONVERSION CORPORATION OR
THEIR RESPECTIVE OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT,
INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA,
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expressly granted herein are reserved. No rights of any kind are licensed or assigned or shall otherwise pass to persons
accessing this information.
This Publication shall not be for resale in whole or in part.
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Manual updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
User interface connection panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Without CDU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Leveling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Floor brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
InRow RC Installation
i
Mechanical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Piping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chiller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Filling and Purging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
A-Link ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Network port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ii
InRow RC Installation
General Information
Overview
Save these instructions
This manual contains important instructions that must be followed during the installation of this
equipment.
Manual updates
Manuals link and enter the manual part number or SKU for your equipment in the search field. See the
back cover of this manual for the part number.
Cross-reference symbol used in this manual
See another section of this document or another document for more information on this
subject.
Safety
Read and adhere to the following important safety considerations when working with this cooling unit.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Turn off all power supplying this equipment before working on the equipment. All electrical
work must be performed by licensed electricians. Practice lockout/tagout procedures. Do
not wear jewelry when working with electrical equipment.
Failure to follow these instructions will result in death or serious injury.
WARNING
HAZARD FROM MOVING PARTS
Keep hands, clothing, and jewelry away from moving parts. Check the equipment for
foreign objects before closing the doors and starting the equipment.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
InRow RC Installation
1
WARNING
DAMAGE TO EQUIPMENT OR PERSONNEL
The equipment is heavy and can easily be tipped. For safety purposes, adequate
personnel must be present when moving this equipment.
Failure to follow these instructions can result in death, injury, or equipment
damage.
CAUTION
HAZARD TO EQUIPMENT OR PERSONNEL
™
All work must be performed by American Power Conversion (APC ) by Schneider
Electric authorized personnel.
Failure to follow these instructions can result in injury or equipment damage.
2
InRow RC Installation
Inspecting the Equipment
Inspect for missing components. All shipped loose components are identified by part number and
description on the bill of lading. Ensure each item is present before accepting delivery of the unit.
Filing a claim. If damage has occurred, or if shipped loose parts are missing, report it immediately to
the delivering carrier and note the problem on the receiving copy of the bill of lading. Failure to do so
will result in replacement parts and repairs being billed to the customer.
In case of shipping damage, do not operate the equipment. Keep all packaging for inspection by the
shipping company and contact APC by Schneider Electric.
Inventory
Installation kit
Item Description
Quantity
1-in NPT to 1-in BSPT adapters
2
3
1
4
4
3
2
1
2
3
4
5
6
7
Tie wraps
Termination resistor
M5 x 12 mm Phillips screws
M4 x 8 mm Phillips screws
Wire clip
Key
Door and side panel locks
The four side panels are locked at the factory, and the front and rear doors are not
locked. Two keys are in the plastic documentation envelope located inside the
equipment.
InRow RC Installation
3
Component Identification
Exterior
1
2
3
4
5
6
7
Removable rear door
Side panel latch
8
9
:
;
<
=
Door lock (front and rear doors)
Top network wiring access
Top supply (inlet)
Removable side panel
Caster
Top condensate drain
Top return (outlet)
Adjustable leveling foot
Display interface
Removable front door
Top power cord access
4
InRow RC Installation
Interior
1
Air filter
;
<
=
>
?
@
A
Bottom supply connection (optional)
Drain valve (cap is installed at factory)
User interface connection box
Power supply unit (PSU)
Bottom condensate drain pan
Condensate floats
2
3
4
5
6
7
Top supply connection (optional)
Top return connection (optional)
2-way supply valve (1-inch)
Flow meter
3-way valve
2-way or 3-way valve with flow control
actuator
Coil
8
9
:
2-way valve (3/4-inch) bypass shut-off
Bottom return connection (optional)
Condensate pump
B
C
Top condensate drain pan
Fan
InRow RC Installation
5
User interface connection panel
A-Link ports
Reset button
Control RS-485 port
1
2
5
6
Form C alarm contacts and shutdown
input
Ethernet port
Configuration port
Leak detector port
3
4
7
8
Building management system (BMS) RS-485
port
6
InRow RC Installation
Room Preparation
During the design of the data center, consider ease of entry for the equipment, floor loading factors, and
accessibility to piping and wiring.
Seal the room with a vapor barrier to minimize moisture infiltration. (Polyethylene film is recommended
for ceiling and wall applications.) Apply rubber- or plastic-based paints to concrete walls and floors.
Insulate the room to minimize the influence of exterior heat loads. Use the minimum required amount of
fresh air for make up to comply with local and national codes and regulations. Fresh air imposes extreme
load variation on the cooling equipment from summer to winter and causes increased operating costs.
The equipment is designed as a sensible cooling air conditioning unit for in-row use in data centers. The
equipment does not have humidification or dehumidification control. Room humidity must be within
acceptable operating conditions before starting equipment. If operated in spaces where the humidity
is in the unacceptable operating conditions section of the Operating Guidelines chart (see the InRow RC
Operation and Maintenance manual) the equipment condenses excess water vapor from the air. This will
exceed the pumping capacity of the condensate pump, causing the equipment to send an alarm and shut
down to avoid overflowing the condensate pan. The condensate pump runs until the fluid level in the pan
is reduced, and the alarm is automatically reset. The equipment self-regulates in this manner until normal
operating conditions are present.
Note: The InRow RC is not intended to be used in an occupied office environment, due to
potentially high noise levels during peak loads. Install the InRow RC in a computer room
where people are normally present only for maintenance.
Incoming power supply requirements
See the electrical rating label on the equipment to determine the maximum possible current draw of the
equipment. Provide either a single outlet circuit or a Power Distribution Unit (PDU) with sufficient
capacity to handle all loads. Do not plug two InRow RC units into the same branch circuit or PDU.
The equipment must be grounded. Electrical service must conform to national and local electrical codes
and regulations.
InRow RC Installation
7
Piping Diagrams
With cooling distribution unit (CDU)
To customer-
supplied chiller
Top piping
InRow
RC
CDU
Supports up to 12
units
Bottom piping
InRow
RC
CDU
Supports up to 12
units
To customer-
supplied chiller
Flex hose or copper tubing
Copper tubing
Y-strainer with 20 mesh screen (field
installed)
Shutoff valve (field-installed)
Note: Install isolation valves and particulate strainers with 20 mesh stainless steel screen
(opening size = 865 micron) in the supply line between the chiller and the CDU. If the system
is to be set up as an isolated loop - a chiller and pipe layout, dedicated only to supplying RC
units and no other equipment - the strainer may be placed in the piping circuit before the pump.
Thoroughly flush the system to remove all debris and process chemicals.
Note: Top or bottom entry can be chosen individually for each type of connection, i.e. power,
condensate drain, humidifier water supply, chilled water supply and chilled water return. Top
piping configurations will have the same valves and strainers as bottom piping configurations.
8
InRow RC Installation
Without CDU
Top piping
To customer-
supplied chiller
InRow
RC
InRow
RC
Bottom piping
InRow
RC
InRow
RC
To customer-
supplied chiller
Flex hose or copper
Copper tubing
Circuit setter
Y-strainer with 20 mesh screen (field
installed)
Shutoff valve (field-installed)
Note: Install isolation valves and particulate strainers with 20 mesh stainless steel screen
(opening size = 865 micron) in the supply line between the chiller and the CDU. If the system
is to be set up as an isolated loop - a chiller and pipe layout, dedicated only to supplying RC
units and no other equipment - the strainer may be placed in the piping circuit before the pump.
Thoroughly flush the system to remove all debris and process chemicals.
Note: Top or bottom entry can be chosen individually for each type of connection, i.e. power,
condensate drain, humidifier water supply, chilled water supply and chilled water return. Top
piping configurations will have the same valves and strainers as bottom piping configurations.
InRow RC Installation
9
Internal piping diagram
In
Out
From
Coils
Out
Full
Bypass
Full
Open
In
Out
Entering water union (top piping)
Leaving water union (top piping)
Entering water union (bottom piping)
Bottom condensate pan
Bottom coil
1
2
3
4
5
6
7
8
9
:
;
<
=
>
3-way actuator control valve—3/4 in
Bypass shutoff ball valve—3/4 in
Condensate drain
Top condensate pan
Top coil
Leaving water union (bottom piping)
Condensate pump
Flow meter
Inlet shutoff valve—1 in
10
InRow RC Installation
Piping and electrical access locations
0
152 (5.98)
80 (3.15)
117 (4.6)
114 (4.59)
190.55 (7.50)
229 (9.02)
507.50 (19.98)
Bottom
Top
Supply
132 (5.19)
373 (14.68)
Return
Interior pipe
dimensions
Supply
588 (23.14)
Return
403 (15.86)
Dimensions are shown in mm (in).
Power connections
Power connections
1
2
3
4
7
8
9
:
1-in NPT female (return)
1-in NPT female (supply)
Low voltage input wiring (customer)
1-in NPT female (supply)
Low voltage input wiring
(customer-supplied)
Condensate line—0.25 in ID/0.38 in OD
Cable trough location
1-in NPT female (return)
5
6
;
Condensate line—0.25 in ID/0.38 in OD
InRow RC Installation
11
Installation
Removing Doors and Panels
WARNING
MOVING PARTS HAZARD
• Do not open doors and panels if the equipment is operating
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
CAUTION
UNPROTECTED PARTS
Be careful when placing doors when removed from the equipment. Spring latches are
easily damaged.
Failure to follow these instructions can result in equipment damage.
Door removal
Side panel removal
InRow RC Installation
13
Positioning the Equipment
Service access
An area of 1143 mm (45 in) of
clear floor space in front and
914.4 mm (36 in) in back of the
equipment is required for service.
All required maintenance can be
performed from the front or back of
the equipment.
Dimensions are shown in mm (in).
Leveling
The leveling feet provide a stable base if the floor is
uneven, but cannot compensate for a badly sloped
surface.
Once the equipment is in its intended location, use a
screwdriver to turn each leveling foot until it makes
contact with the floor. Adjust each foot until the
equipment is level and plumb.
You can remove the casters and leveling feet to allow the
equipment to rest directly on the floor.
14
InRow RC Installation
Stabilizing the Equipment
Floor brackets
To prevent the equipment from moving from its final location (if it is not joined with an enclosure), use
the included bolt-down kit (AR7701). Follow the installation instructions included with the kit.
Joining to enclosures
™
NetShelter SX enclosure. Two
joining brackets are installed on the front
and rear of the equipment. Depending on
how the holes on the joining brackets are
used, you have the option of either 24-in
or 600-mm spacing.
1. Remove the front and two rear
doors from the equipment. See
“Door removal” on page 13.
2. Locate the four joining brackets
on the equipment. Rotate each
bracket 90° toward the adjoining
enclosure so that the bracket is
parallel to the floor.
3. Install the brackets using the
Phillips screws provided with the
equipment.
NetShelter VX enclosure. The equipment may be joined to a NetShelter VX enclosure (24-in spacing
only) by using an accessory kit (AR7602), sold separately.
InRow RC Installation
15
Mechanical Connections
Piping
Note: Ensure coolant water quality complies with guidelines set forth in IB0125GB001.
Water. Install shutoff
valves for routine
service and
Hot Aisle Containment
emergency isolation
of the equipment.
When a CDU is not
used, you must install
circuit setters to
CDU
Top piping examples shown
regulate the chilled
water flow for each
InRow RC air
PDU
UPS
NetShelter NetShelter NetShelter
conditioner. See
Layout and piping
considerations.
Fluid pipes are not
allowed directly
above electrical
NetShelter RC NetShelter NetShelter RC NetShelter
equipment. All
piping must be
installed above the
aisles as shown. If
any piping makes a
turn, or must be
InRow
routed over electrical
equipment, there
must be a drip tray
under the pipe that
will protect the
PDU
UPS
NetShelter
NetShelter NetShelter
NetShelter
RC
RC
CDU
equipment from
condensation and
leaks. All piping
must be kept separate
from any electrical
runs or wiring.
NetShelter NetShelter RC NetShelter NetShelter RC NetShelter NetShelter
Insulation. Insulate
water lines to protect
personnel and to minimize condensation.
Note: Using either tape or glue, completely seal the insulation boots covering the unused
supply and return connections.
16
InRow RC Installation
Connect piping
strainer installation locations.
1. Route all piping
to the InRow RC in compliance with all local and national codes.
1
Note: Circuit setters are required to regulate the flow of chilled water to each piece of
equipment. When a CDU is used in conjunction with the equipment, circuit setters are
not required, as the CDU provides the flow-regulating function.
Note: The figure shows a top piping installation with a PEX fitting. Bottom piping
installations or rigid piping fittings are handled similarly.
2. Disassemble the union on the entering or exiting water line:
a. Remove the nut
from the body
.
6
3
b. Remove the disc
and gasket . Save the gasket.
5
4
c. The disc
prevents water flow through the union.
4
Discard the disc
.
4
3. Repeat step 2 for the union on the other water line.
4. Assemble the union on the entering or exiting water line:
a. Use thread sealant and thread sealing tape in accordance
with local and national codes.
b. Slide the nut
onto the fitting
.
2
3
c. Seat the gasket
into the body
.
6
5
d. Tighten the body onto the nut , using a properly-
6
3
sized open end wrench.
5. Repeat steps 1 through 4 for the union on the other water line.
InRow RC Installation
17
Condensate pump. The pump is factory-wired and piped
internally to the lower condensate pan. The pump is capable of
moving liquid a maximum of 15.2 m (50 ft), including a
maximum lift of 4.9 m (16 ft). For example, if your lift is 3 m
(10 ft), you have 12.2 m (40 ft) of usable run. The pump also
uses an on-board condensate high level float switch, which is
wired into the InRow RC alarm input for local and remote
alarm capabilities.
CAUTION
CONDENSATE DAMAGE
• Do not exceed the lift or the run length of the drain system.
• To prevent equipment damage from condensate, do not leave the condensate drain line
coiled inside the equipment. Route the condensate drain line out the top or bottom of the
equipment before operation.
Failure to follow these instructions can result in equipment damage.
Condensate pump drain connection.
Note: Sufficient PVC drain line is
supplied to route the drain to the
Condensate drain line
outside of the equipment. To route
the drain line to a remote drain,
obtain additional hardware.
18
InRow RC Installation
Condensate pump drain installation. The condensate drain line is
coiled inside the equipment, allowing you to route the condensate
drain line for either top or bottom use. See the table “Piping and
electrical access locations” on page 11 for more information. Use the
provided grommets to properly secure and protect the condensate
drain line.
Top routing
Note: Comply with all local codes when installing the
condensate drain line to the proper drain system.
Bottom routing
Chiller
There are three types of chillers to which the equipment can be connected:
• APC size-matched chiller/thermal storage system
• Building chilled water system
• Existing dedicated chiller
See the chiller documentation: (installation, operation, and maintenance manuals) for
proper installation procedures.
CDU
See the CDU Installation manual for proper installation procedures.
Accessories and spare parts
Accessories are available for the equipment, including flexible pipe adapters, data troughs, data
partitions, and height adapters for use with other APC equipment. For more information, contact APC as
directed on the back cover of this manual.
Many serviceable components are available as spare parts. For more information, contact APC as
directed on the back cover of this manual.
InRow RC Installation
19
Filling and Purging
When the equipment is properly piped, begin the filling process (top piping configuration shown).
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Turn off all power supplying this equipment before working on the equipment.
Failure to follow these instructions will result in death or serious injury.
1. Open the 2-way supply valve and the 2-way bypass shutoff valve.
2. Using a 2.5-mm hex key, turn the flow control actuator to the fully open position.
Fully open
Flow control
actuator
2-way supply
Fully closed
valve
Full open
Full bypass
Fully open
2-way bypass
shutoff valve
Fully closed
20
InRow RC Installation
3. Slightly open the top coil vent.
4. At the water supply, open the
appropriate valves to begin letting
water slowly enter the equipment.
5. At the equipment, close the top coil
vent when water begins slowly
flowing out of the vent.
Top coil
vent
6. At the water supply:
a. Open all valves (no greater
than 76 l/m [20 gpm]),
allowing the water supply to
reach the highest possible flow
to the equipment for 45 seconds.
b. Close the valves to a 3.8–11.4 l/m (1–3 GPM) flow for 60 seconds.
c. Open the valves to maximum flow for another 45 seconds.
d. Balance the system to provide the designed flow rate to all equipment.
InRow RC Installation
21
Electrical Connections
The following electrical connections are required in the field:
• Feeds A and B
• A-Link
• Network Management Card
• Temperature sensor
• Communication (building management system)
See the electrical schematic (located on the lid of the electrical box) for all electrical
connections.
Make all electrical connections in accordance with national and local codes.
See the InRow RC nameplate for voltage and current requirements.
A power disconnect is required to isolate each InRow RC for maintenance and service.
All low-voltage connections, including data and control connections, must be made with properly
insulated wires. The low-voltage connections must have 300-V minimum insulation.
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
• Turn off all power supplying this equipment before working on the equipment.
• Use a voltmeter to ensure that power is turned off before making any electrical
connections.
Failure to follow these instructions will result in death or serious injury.
Note: Single phase service is required. Electrical service must conform to national and local
electrical codes. The InRow RC is grounded through the power cord.
22
InRow RC Installation
Power connections
Power cords may be routed through the top of the equipment (standard) or through the bottom (optional).
Top wiring configuration
(standard).
1. Route power cords
through the
equipment to the top
power cord access,
as shown.
2. Push the power cords
through the hole at
the top power cord
entrance.
3. Secure the plate to
the underside of the
equipment top with
four Phillips screws
(provided).
4. Secure the power
cords at appropriate
locations inside the
equipment using the
provided tie wraps.
Bottom wiring configuration (optional).
1. Remove the blank plate from the bottom power cord entrance. Save the plate and the four Torx
screws.
2. Route the power cords through the equipment to the bottom power cord access, as shown.
3. Feed the power cords through the hole at the bo
InRow RC Installation
23
User interface connection pinout
Shutdown input
contacts and alarm
output contacts
CONTROL
MODBUS
A-Link port
24 Vdc (bias)
1
9
Pin 1=High; Pin 2=Low;
Pins 3, 6=Perf Power; Pins 4, 5=Ground
Reset button
Network port
12 Vdc (bias)
Return (bias)
2
3
:
;
Pins 1-8 = Standard RJ-45
Shield/ground
NO (normally open contact)
COM (common contact)
4
5
6
7
<
=
>
?
A-=True
B+=True
Shutdown -
NC (normally closed contact)
RS-232 console port (see the
InRow RC Service Manual)
Shutdown +
Leak detector (AP9325)
8
@
24
InRow RC Installation
A-Link ports
Note: All input and output connections should be wired as Class 2 circuits.
Depending on the equipment configuration, additional control connections may be required for the
A-Link remote communications through APC Network Management Card support or other equipment-
monitoring software. A special RJ-45 terminator is provided and must be installed if both A-Link ports
are not otherwise used, as shown.
Active flow controllers (AFC). If AFC units are installed in the row, they are connected to the A-Link
bus as shown.
See the AFC Installation manual for more information.
First InRow RC
Second InRow RC
Last InRow RC
AFC
AFC
RJ-45 terminator (provided)
A-Link cable
1
2
InRow RC Installation
25
Form C alarm contacts and shutdown input
Remote switch using
internal power (24 Vdc
shown)
Field-supplied voltage
(12/24 Vdc or Vac)
A relay internal to the user interface is typically controlled by a user-defined alarm (malfunctioning fans,
for example). Before an alarm is detected, the voltage on the COM terminal is routed to the NC terminal.
When the alarm is activated, the relay is energized, causing the voltage on the COM terminal to be
routed to the NO terminal. The NO and NC terminals may be connected to remote indicator lights, a
warning buzzer, or another device to alert an operator to the presence of an alarm condition.
A remote disconnect switch may be connected to the shutdown inputs.
Leak detector port
Rope water detector (AP9325). Up to four optional rope water
detectors can be installed in series. The rope water detector
connects to the RJ-45 leak detector port located at the top of the
interface box.
See the “Rope Water Detector” installation sheet
(supplied with the kit) for installation and setup information.
28
InRow RC Installation
Temperature sensor
The remote temperature sensor monitors the room temperature,
monitoring the environment surrounding the cooling equipment to
ensure that the conditioned air is cooling the area.
Note: The remote temperature
sensor comes coiled inside the
equipment as shown, and must
be mounted as follows, or the
Remote temperature
sensor
equipment will not operate
properly.
Install the temperature sensor.
1. Route the rack temperature sensor through the hole in
either the top or bottom of the unit.
2. Route the sensor through either the top or the bottom
of the adjacent server rack.
3. Secure the temperature sensor cable to the front door
of the adjacent server rack at multiple locations using
Temperature
sensor
the provided wire clips as shown. See “Installation
Wire clip
The sensors must be installed where lack of sufficient
cooling air is most likely. The optimum position of the
rack temperature sensors will vary from installation to
installation, but should be located in the airflow to
allow accurate readings.
Servers most likely to have insufficient air or inadequately cooled air due to the recirculation of
hot air from the hot aisle include:
a. Servers positioned at the top of a rack.
b. Servers positioned at any height in the last rack at an open end of a row.
c. Servers positioned behind flow-impairing obstacles such as building elements.
d. Servers positioned in a bank of high-density racks.
e. Servers positioned next to racks with Air Removal Units (ARU).
f. Servers positioned very far from the equipment.
g. Servers positioned very close to the equipment.
InRow RC Installation
29
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
Global support searching APC Knowledge Base and using e-support.
• Contact the APC Customer Support Center by telephone or e-mail.
For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.
© 2012 APC by Schneider Electric. APC, the APC logo, and InRow are owned by Schneider Electric
Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other
trademarks are property of their respective owners.
990-2402D-001
11/2012
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