ATTENDANT MONITOR
Operations Manual
NEC America, Inc.
NDA-30135
Revision 1
October, 2000
Stock Number 241662
Attendant Monitor Operations Manual
CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 3 - Administrator Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 4 - Attendant Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What is Attendant Monitor?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
AttendantMonitor Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
OAI Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
OAI-Conf Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
User-Defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Database Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Master Database File - filename ’attmon’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Application Database File - filename ’Attmon’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring the Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Master Database File - filename ’tenant_m’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Application Database File - filename ’tenants’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring the Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Initialize Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3 - ADMINISTRATOR TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attendant Monitor Database Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tenant Number Database Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 4 - ATTENDANT TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Login and Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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Attendant Monitor Operations Manual
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Attendant Monitor Operations Manual
INTRODUCTION
Chapter 1 INTRODUCTION
This manual provides the information needed to configure and operate the
Attendant Monitor software application.
How To Use This Manual
This manual describes the various screens, windows and functions for the
installation, configuration and operation of Attendant Monitor. Examples of
displayed screens and step-by-step procedures are shown in the following chapters.
The procedural steps to perform a given task are given in sequence and marked as
shown below:
Step 1: From the Main Menu, select...
Manual
Chapter 1 - Introduction
Organization
This chapter details how to use this manual, the actual manual organization, and an
overview of the Attendant Monitor application.
Chapter 2 - Installation and Configuration
Chapter 2 describes how to install and configure the application, along with the key
usage conventions, main menu screen, and an overview of the main menu
functions.
Chapter 3 - Administrator Tasks
This chapter describes the various functions and tasks available to maintain the
Attendant Monitor databases.
Chapter 4 - Attendant Tasks
Chapter 4 describes the basic attendant functions and tasks.
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INTRODUCTION
Attendant Monitor Operations Manual
What is Attendant Monitor?
Overview
Attendant Monitor is an application that will accumulate attendant statistics when
attendant consoles are used in a stand alone environment. Attendant Monitor serves
as the event collector for the Attendant Console Statistics application, detecting
events generated by the attendants and the PBX, and sending messages to the
Attendant Console Statistics Logger component. The Logger parses the messages
and saves the statistic data in an Informix Database. The data is then used to
generate attendant statistic reports.
Note: Attendant Monitor is not required if Attendant Console Statistics is used with the
Hospitality Center System (HCS) or the Medical Center System (MCS), since
these applications serve as event collectors.
The following diagram illustrates how Attendant Monitor interfaces with the
Attendant Console Statistics application.
Console Statistics Components
Event Collector
Automated
Report
Generator
Reports
Attendant
Monitor
Logger
Administrator
Informix
Database
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INSTALLATION & CONFIGURATION
Chapter 2 INSTALLATION & CONFIGURATION
This chapter provides a step-by-step description of the installation, initial
configuration, and Main Menu functions for Attendant Monitor. Before proceeding
with the configuration, ensure that the SCO UNIX operating system and the
Applications Manager (APM) platform software are installed on the system.
The Applications Manager Operations Manual provides detailed instructions for
using the APM menus and for completing the data entry screens illustrated in this
manual. NEAX2400 IMS system manuals provide the procedures for making the
data assignments at the NEAX MAT.
Installation Procedure
This section describes the procedures to install the Attendant Monitor application
software. Follow the procedure below to install the software.
Note: Some keyboards use a marked Return key for the carriage return function. Other
keyboards mark this function key as Enter. The installation procedure will iden-
tify this function as Return (Enter). When the procedure indicates, use the appro-
priate marked key on your particular keyboard.
To begin the Attendant Monitor
software installation, type apmadm at
login: apmadm
password:
the UNIX login prompt and press
Enter.
(If your “apmadm” account requires a
password, enter the “apmadm”
password at the subsequent password
prompt.)
Continue with the installation on the following pages...
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Attendant Monitor Operations Manual
NEC America
APM Administration
Wed - Oct 31, 1996
APM Administration Main Menu.
APM Platform Release Rel2.3 (May 22, 1996)
Type ’i’ in the “Enter Option: [ ]” field
to select “Installation of Applications/
Packages” and press Enter.
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Note: The APM Platform release and date
may vary from this example.
Installation of Applications/Packages
PBX Simulator
Removal of Packages
Start-up APM System
Logout
UNIX
Enter Option: [i]
APM Status: ACTIVE
NEC America
APM Administration
Wed - Oct 31, 1996
Attendant Monitor is an application.
When prompted for the package to be
installed, type ’applications’ and press
Enter.
Installation of Applications/Packages
Available Packages are:
applications asl mtl tcpip
Enter Package to be installed: applications
uapname
uucp
x25
NEC America
APM Administration
Wed - Oct 31, 1996
You are asked to select the installation
media. Type ’F’ for “Floppy Disk
Device” and press Enter.
Installation of Applications/Packages
Available Packages are:
Note: The standard Floppy Disk Device
will be a 3.5 inch type.
applications
asl
mtl
tcpip
uapname
uucp
x25
Enter Package to be installed: applications
Release Media Devices are:
(F)loppy Disk Device
(C)artridge Tape Device
Enter Release Media Device: F
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Attendant Monitor Operations Manual
INSTALLATION & CONFIGURATION
Next, you are requested to insert the
Attendant Monitor installation diskette
in the Floppy Disk Device.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter <Return> to continue:
Insert the diskette and press Enter to
continue.
Note: The Attendant Monitor
installation diskette will be a 3.5 inch type.
The screen displays the files as they are
loaded from the media. Some files may
scroll off the screen, until all the files
from the diskette have been processed.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter <Return> to continue:
Copying ........
tar: blocksize = 20
x oai/app/attMonitor/install/etc/updstats.Z, 112163 bytes, 220 tape blocks
x oai/app/attMonitor/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks
x oai/app/attMonitor/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks
x oai/app/attMonitor/install/bluebars1.Z, 562 bytes, 2 tape blocks
x oai/app/attMonitor/install/bluebars2.Z, 343 bytes, 1 tape blocks
You are asked if all of the application
release media (diskettes) have been
processed. Type ’n’ for any additional
diskettes for Attendant Monitor. When
all diskettes have been loaded, type ’y’
(yes) and press Enter.
.
x oai/app/attMonitor/install/stats_ins.Z, 5263 bytes, 11 tape blocks
.
x oai/app/attMonitor/install/createAccounts.Z, 947 bytes, 2 tape blocks
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks
x oai/chksum_app, 5259 bytes, 11 tape blocks
Note: The number of bytes, tape blocks,
Has all release media been loaded [y or n] ? y
and/or files may vary from this example.
APM installation begins, processing all
of the Attendant Monitor installation
files and checking them for correctness.
The screen indicates the status of this
installation.
OAI Platform is at revision 6 for machine i386 (May 22 1996 Rel3.1.4)
attMonitor
Revision: 6machine type: i386
Version: Ver3.0.0
Processing, please wait...
Validating installed files
..............
Validation Completed
Note: Some revisions and dates may vary
from this example.
Looking for installation scripts
Installing the Release Files
Processing files
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Attendant Monitor Operations Manual
NEC America
Attendant Monitor
Wed - Oct 31,1996
Select the installation option for
Attendant Monitor. For a new
installation, type ’I’ and press Enter.
The installation of files will now begin.
Installation Options
[I]nstall
[U]pgrade
If performing an upgrade, type U and
press Enter. If you wish to Cancel the
installation at this time, type ’C’ and
press Enter.
[C]ancel Installation
Enter Option
NEC America
Attendant Monitor
Wed - Oct 31,1996
Screen messages show the installation
and backup directories being installed.
Creating installation directories
Creating backup directories
NEC America
Attendant Monitor
Wed - Oct 31,1996
Status messages show the installation of
various files.
Installing APM database files...
Installing config files...
Installing executable files...
Updating APM Configuration files...
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INSTALLATION & CONFIGURATION
NEC America
Attendant Monitor
Wed - Oct 31,1996
Status messages show the installation
and configuration of the first Attendant
Monitor main component.
Configuring StatLogger
autocfg running...
At the prompt, press Enter to continue
autocfg: AttenantMonitor
application configured.
the installation.
autocfg terminated normally.
Press Return to continue installation
NEC America
Attendant Monitor
Wed - Oct 31,1996
Status messages show the progress of
the Attendant Monitor installation.
When all files have been set-up by the
installer, the Attendant Monitor
installation is complete.
Setting up info files...
Old files saved in /tmp/attMonitor0, the system deletes these after 7 days.
Apm should now be Terminated and then Re-Initialized and the appropriate
Attendant Monitor APM Database files should be modified.
Press Enter to exit this screen and
return to the APM Main Menu.
Installation Complete.
Press Return
Proceed to the next page to configure the APM and various components...
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Attendant Monitor Operations Manual
Application Configuration
Since Attendant Monitor is internally supported by the APM, its component must
be configured in the APM environment. This section provides the information that
must be entered into the APM configuration file.
Attendant Monitor is set-up in the APM system using the Add function of the
Application Configuration option on the APM System Administration menu.
A Note on Selecting Commands
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
APM System
Configuration
Follow the steps to configure the APM system for Attendant Monitor.
-
-
-
Enter the APM option from the APM Platform Management menu.
Enter the System Administrator password at the APM password screen.
Select the Application Configuration option from the System
Administration menu.
AttendantMonitor
Attendant Monitor has one component that must be configured through the APM.
Component
AttendantMonitor – Detects events generated by attendants and the PBX, then
sends messages to the Attendant Console Statistics Logger
component.
Define the AttendantMonitor component Characteristics in the APM
environment exactly as shown in the table:
Characteristic
OAI Application
Value
Description
Y
Whether (Yes or No) the component
communicates with the NEAX2400 using OAI
processes.
CRT Application
N
N
Whether (Yes or No) the component runs on
the same screen as the APM, rendering the
APM temporarily inaccessible.
Communication Queue
Communication Queue whether (Yes or No)
the component needs an IPC queue to
communicate with other processes.
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INSTALLATION & CONFIGURATION
Primary
Configuration
Parameters
From the APM Configuration Entry screen, configure the AttendantMonitor
component as follows. All parameters marked with asterisks (*) should be entered
exactly as shown. The rest of the entries in the table below are just examples.
Parameter
Entry Value
Description
Application Name
AttendantMonitor
The name to be displayed in the APM menus.
This name is displayed as it is entered
here — i.e., capital letters, lowercase, etc.
Executable Filename*
Group*
/oai/app/attMonitor/
bin/attMonitor
The path name of the executable file.
The group that the component belongs to.
Make no entry.
Response Mode*
I(gnore)
N(o)
The action that the APM is to take with the
component should a member of the group
terminate.
Initialization Batch
Termination Mode*
Whether (Yes or No) the component is to be
initialized automatically when the OAI system
is initialized.
M(essage)
How the APM is to notify the component to
terminate.
Standard Output
/dev/null
0
Where any output is sent.
Number of Restarts
How many times the APM may restart the
component after it terminates in error.
OAI Facilities
Following the instructions in the APM Operations Manual, name the following
NEAX2400 facilities for the AttendantMonitor component using the Facilities
command on the APM Configuration Entry screen:
-
-
-
SCF
Switch Control
SMFR Status Request (R)
SMFN Status Notification (N)
Continue to the next page for OAI-Conf settings...
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Attendant Monitor Operations Manual
OAI-Conf Settings
Use the OAI-Conf command on the APM Configuration Entry screen to make the
necessary parameter entries. For parameters shown with an asterisk (*) in the table
below, make entries exactly as shown. The other parameters are shown with
sample entries that may be changed to meet site requirements. Use the instructions
provided for this option in the APM Operations Manual:
Parameter
Entry Value
Description
Database Name #1*
/oai/db/cur/tenants The path name of the tenant number
database.
Database Name #2*
/oai/db/cur/Attmon The path name of the Attendant Monitor
database.
Timeout Value #1
Timeout Value #2
Tenant Number
0
Unused
0
Unused
1
Default Tenant Number
Source Link Name
OAI1TCP
Port on the source side of the
communication link. Entry should match a
link name in the APM system
configuration file.
Destination Link Name PBX1TCP
Port on the destination side of the
communication link. Entry should match a
link name in the APM system
configuration file.
Association Recovery
30
Number of seconds Attendant Monitor
waits before trying to reestablish an
association with the NEAX that has been
released.
User-Defined
Parameters
No user defined parameters are used in Attendant Monitor. Therefore, all user
defined parameters are blank.
Continue to the next page for Database Support...
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INSTALLATION & CONFIGURATION
Database Support
Attendant Monitor requires two APM databases: the Attendant Monitor database
and the Tenant Number Database. These databases are created with default values
during initial software installation, but specific records must be added before
Attendant Monitor is enabled.
Attendant Monitor
Database
The Attendant Monitor database (attmon) consists of a Master Database file
component and an Application Database file component.
Master Database File - filename ’attmon’.
The attmon master database structure and example entries are shown in the table
below.
Type
Size
Min.
Value
Max.
Value
Example
Entry
Field Name
Monitored Number
A
A
A
A
6
8
5000
Smith
5000
n
Attendant Name
TTY
25
1
Supervisor Flag
n
Field Definitions
-
-
-
The Monitor Number field specifies the monitor number the attendant will
dial to log on and log off the system.
The Attendant Name field specifies the attendant name that will be used in
attendant reports.
The TTY field specifies the unique TTY device used by the attendant. Since
stand alone attendants do not use an actual TTY device, the monitored
number value may be entered again in this field to ensure that the TTY value
is unique.
-
The Supervisor Flag fields specifies if the attendant is a supervisor. It may
be set to ‘Y’ or ‘y’ to indicate the attendant is a supervisor, or to ‘N’ or ‘n’
to indicate the attendant is not a supervisor.
Application Database File - filename ’Attmon’.
The Attmon application database structure is shown in the table below:
Field Description
Monitored Number
Data Type
ASCII
Attendant Name
TTY
ASCII
ASCII
Supervisor Flag
ASCII
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Attendant Monitor
Configuring the Attendant Monitor Database
Database (cont)
The database is initially blank. It must be configured before the Attendant Monitor
application can operate. The database values are set using the APM Applications
Manager Main Menu-- Selecting the Application Configuration option. The
general sequence is the following:
1. Build a Master Database File
Enter data into the master database fields to add the necessary Monitored
Number, Attendant Name, TTY, and Supervisor Flag values for Attendant
Monitor.
2. Process the Application Database
Use the Process Application Databases option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Databases option on the APM Database
Administration menu to enable Attendant Monitor to copy its database.
Note: Refer to the APM Operations Manual for more detailed instructions on adding a
database.
AMNO: PBX assignment of Monitored Number
Each monitored number that is specified in the Attendant Monitor database must
be created on the PBX using the AMNO command.
Note: Refer to the NEAX2400 IMS system manuals for detailed procedures for making
the data assignments at the NEAX MAT.
Continue to the Tenant Number database on the next page...
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INSTALLATION & CONFIGURATION
Tenant Number
Database
The Tenant Database is an APM database used by the Attendant Monitor
application and other OAI applications. It provides a mechanism for retrieving the
tenant number of an extension.
The Tenant Number database consists of a Master Database file component and an
Application Database file component:
Master Database File - filename ’tenant_m’.
The tenant_m master database structure and example entries are shown in the table
below:
Type
Size
Min.
Value
Max.
Value
Example
Entry
Field Name
0
99999
1
First Extension
Last Extension
Tenant Number
ASCII
ASCII
10
10
3
Numeric
1
255
Field Definitions
-
The Tenant Number field contains the Tenant Number that is used by one
or more extensions. Tenant Numbers are associated with extensions using
the following methods:
-
A Tenant Number may be associated with a set of extensions defined by the
First and Last Extension fields. The First Extension field contains the
smallest extension number in the set, and the Last Extension field contains
the largest extension number in the set.
-
-
A Tenant Number may be associated with a single extension by setting the
First and Last Extension fields to the same extension value.
A Tenant Number may be associated with a single extension that contains a
non-numeric character such as ’*’ or ’#’. The First Extension field contains
the extension value, and the Last Extension field is left blank.
Application Database File - filename ’tenants’.
The tenants application database structure is shown in the table below:
Field Description
First Extension
Data Type
ASCII
Last Extension
Tenant Number
ASCII
Short Integer
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Tenant Number
Database (cont)
Configuring the Tenant Number Database
This database must be configured before the Attendant Monitor application can
operate. The database values are set using the APM Applications Manager Main
Menu-- Selecting the Application Configuration option. The general sequence is
the following:
1. Build a Master Database File
Enter data into the master database fields to add the necessary phone line
numbers.
2. Process the Application Database
Use the Process Application Databases option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Databases option on the APM Database
Administration menu to enable Attendant Monitor to copy its database.
Note: Refer to the APM Operations Manual for more detailed instructions on adding a
database.
Initialize
Component
The Attendant Monitor component must be initialized from the APM. Follow the
steps below to initialize the AttendantMonitor component:
-
-
On the APM System Operations Menu, select the Non-CRT Application
Control option.
Use the Initialize command to start up the “AttendantMonitor” component.
This completes the Atendant Monitor application installation and
configuration...
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ADMINISTRATOR TASKS
Chapter 3 ADMINISTRATOR TASKS
A change of attendant personnel or changes to monitored numbers will require the
databases used by Attendant Monitor to be modified. Specific database records
must be modified to reflect these changes. The following must be changed:
•
Attendant Monitor Database to reflect changes to attendant names, num-
bers, or other values.
•
•
AMNO command to make changes on the PBX.
Tenant Number Database for any changes to numbers.
Perform the following procedures to make changes to the Attendant Monitor
databases:
Note: Refer to the procedural instructions in the APM Operations Manual. If you en-
counter messages during this process, refer to the “Process” and “Error Messag-
es” chapters of the APM Operations Manual.
Attendant Monitor Database Records
Perform the following steps to add, modify, or delete records:
1. Build a Master Database File
Enter data into the master database fields to change the Monitored Number,
Attendant Name, TTY, or Supervisor Flag values.
2. Process the Application Database
Use the Process Application Databases option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Databases option on the APM Database
Administration menu to enable Attendant Monitor to copy its database.
AMNO: PBX assignment of Monitored Number
Any monitored number that is added, changed, or deleted in the Attendant Monitor
database must be so modified on the PBX using the AMNO command.
Note: Refer to the NEAX2400 IMS system manuals for detailed procedures for making
the data assignments at the NEAX MAT.
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Attendant Monitor Operations Manual
Tenant Number Database Records
Any changes to monitored numbers will also require a change to the Tenants
database. Perform the following steps to add, modify, or delete records:
1. Build a Master Database File
Enter data into the master database fields to change the necessary extension
numbers.
2. Process and Tenant the Application Database
Use the Process Application Databases option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Databases option on the APM Database
Administration menu to enable Attendant Monitor to copy its database.
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ATTENDANT TASKS
Chapter 4 ATTENDANT TASKS
The only attendant tasks associated with Attendant Monitor is the login and logout
of an attendant. Follow the steps below:
Login and Logout
Step 1: At an attendant console, press one of the loop keys to seize a loop.
Step 2: Dial your monitored number assigned by the Administrator.
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If not logged in, you will now be logged in at the console.
If logged in at another console, you will be logged out at the other con-
sole and logged in at this console
After the login or logout, the loop is automatically released.
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ATTENDANT TASKS
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