USER GUIDE
DCX3200 High-Definition
Digital STB
IMPORTANT SAFETY INSTRUCTIONS
•
•
•
•
•
•
•
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the
manufacturers instructions.
•
•
Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or
the third prong is provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete
outlet.
•
Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
•
•
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long
periods of time.
•
Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as the power-supply
cord or plug is damaged, liquid has been spilled or objects have fallen into
the apparatus, the apparatus has been exposed to rain or moisture, does
not operate normally, or has been dropped.
i
IMPORTANT SAFETY CONSIDERATIONS
•
The plug is the main disconnect device. It shall remain readily accessible
and operable.
•
The apparatus shall not be exposed to dripping or splashing and no objects
filled with liquids, such as vases, shall be placed on the apparatus.
During Transportation to the Subscriber Home
•
Transport the cable terminal in its shipping box or an equally padded
container.
•
Do not expose the terminal to rain or moisture.
During Installation
•
Do not place the terminal in an enclosed area where the cooling vents are
blocked or impede the flow of air through the ventilation openings.
•
Install the terminal so that its position does not interfere with its proper
ventilation. For example, do not place the terminal on a bed, sofa, rug, or
similar surface that could block the ventilation openings.
•
Install the terminal away from heat sources such as radiators, heat registers
and stoves. Installation of the terminal near consumer electronics devices,
such as stereo receiver/amplifiers and televisions, is permitted as long as
the air surrounding the terminal does not exceed 40º C (104º F).
•
•
•
Place the terminal on a flat surface not prone to vibration or impact.
Do not install the terminal in an area where condensation occurs.
To prevent the temporary loss of guide data and cause a temporarily non-
responding terminal, do not plug the AC power cord into a switched power
outlet.
ii
FCC COMPLIANCE
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for
compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC DECLARATION OF CONFORMITY
Motorola Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA
19044, 1-215-323-1000, declares that the DCX 3200 set-top complies with 47
CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
iii
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola
product, do not dispose of the product with
residential or commercial waste.
Recycling your Motorola
Equipment
Please do not dispose of this product with
your residential or commercial waste. Some
countries or regions, such as the European
Union, have set up systems to collect and
recycle electrical and electronic waste items.
Contact your local authorities for information
about practices established for your region. If
collection systems are not available, call
Motorola Customer Service for assistance.
SOFTWARE LICENSE
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”)
CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED
DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL
CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED
TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR
USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF
EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE
WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND
MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY
SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT
USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE
(COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS,
DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE
PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE
CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any
“on-line” or electronic documentation. Software provided by third parties may be
subject to separate end-user license agreements from the manufacturers of
such Software. The Software is never sold. Motorola licenses the Software to
the original customer and to any subsequent licensee for personal use only on
the terms of this License. Motorola and its third party licensors retain the
ownership of the Software.
iv
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials)
permanently to another person, but only if the person agrees to accept all of the
terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same
person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the
Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the
Software, in whole or in part, to any other person, except as permitted under the
TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile,
disassemble or reverse engineer the Software, including but not limited to,
modifying the Software to make it operate on non-compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup
message contained in the Software programs or documentation. (5) Export the
Software or the Product components in violation of any United States export
laws.
The Product is not designed or intended for use in on-line control of aircraft, air
traffic, aircraft navigation or aircraft communications; or in design, construction,
operation or maintenance of any nuclear facility. MOTOROLA AND ITS THIRD
PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF
FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU
SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work
rights, patents, trademarks and all other intellectual property rights subsisting in
the foregoing, and all adaptations to and modifications of the foregoing shall at
all times remain with Motorola and its third party licensors. Motorola retains all
rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its third party licensors and is
protected by United States copyright laws and international treaty provisions.
Except as otherwise expressly provided in this License, the copying,
reproduction, distribution or preparation of derivative works of the Software, any
portion of the Product or the documentation is strictly prohibited by such laws
and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s
rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by
the laws of the Commonwealth of Pennsylvania, without reference to conflict of
laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail
to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a
bundled application, or otherwise, with the Software or that is downloaded to, or
otherwise installed on, the Product.
v
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The
use, duplication or disclosure by the Government is subject to restrictions as set
forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc.,
Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044.
© 2008 Motorola, Inc. All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work
(such as translation, transformation, or adaptation) without written permission
from Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent and
Trademark Office. CableCARDTM, M-CardTM , and DOCSIS® are trademarks or
registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI
Logo and High0Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC. Dolby and the double-D symbol are
registered trademarks of Dolby Laboratories. Macrovison is a
registered trademark of Macrovision Corporation. All other product or service
names are the property of their respective owners. All rights reserved.
© Copyright 2008 Multimedia over Coax Alliance. All Rights Reserved. MoCA
and the MoCA logo is a trademark of Multimedia over Coax Alliance. The
standard body promoting networking of digital video and entertainment through
existing coaxial cable in the home.
Motorola reserves the right to revise this publication and to make changes in
content from time to time without obligation on the part of Motorola to provide
notification of such revision or change. Motorola provides this guide without
warranty of any kind, implied or expressed, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.
Motorola may make improvements or changes in the product(s) described in this
manual at any time
vi
CONTENTS
1 Introduction....................................................................................................................................... 1
Front Panel................................................................................................................................... 2
Rear Panel ................................................................................................................................... 3
2 Operation ........................................................................................................................................... 5
Turning Power On and Off ........................................................................................................ 5
Changing Channels .................................................................................................................... 5
Adjusting the Volume................................................................................................................. 5
Interactive Program Guide ....................................................................................................... 5
M-Card™...................................................................................................................................... 5
3 Connecting Your DCX set-top......................................................................................................... 7
Video Connection Options ........................................................................................................ 7
Connecting HDTV — Single Connection for Video/Audio .................................................. 9
Cable In ............................................................................................................................... 9
HDMI.................................................................................................................................... 9
IEEE-1394 ............................................................................................................................ 9
Connecting HDTV — Separate Video/Audio Connections............................................... 11
Cable In ............................................................................................................................. 11
DVI...................................................................................................................................... 11
Component Video (YPbPr) ............................................................................................. 11
Audio.................................................................................................................................. 12
Connecting an A/V Receiver — Audio................................................................................. 15
Connecting Your DCX Set-top to an A/V Receiver — Audio............................................ 16
Connecting an SDTV................................................................................................................ 17
Connecting Your DCX Set-top to an SDTV........................................................................... 18
Connecting an SDTV and VCR/DVD Recorder .................................................................... 19
4 Recording Your Connections........................................................................................................ 23
Data Devices............................................................................................................................. 24
Data Features............................................................................................................................ 24
vii
3 CONNECTING YOUR DCX SET-TOP
5 On-Screen Graphics ...................................................................................................................... 25
6 Configuring the audio, video, and closed caption settings..................................................... 27
7 Troubleshooting.............................................................................................................................. 41
viii
1 INTRODUCTION
Congratulations on receiving a Motorola DCX3200 High-Definition All-
Digital Cable Set-top box, one of the most advanced interactive digital
cable set-tops available today. Motorola has merged the extraordinary
features of digital cable — the seemingly endless programming options,
interactive program guides, Video on Demand (VOD), commercial-free,
CD quality music, and the incredible picture quality and sound of High-
Definition TV (HDTV).
This set-top includes an “Entertainment Package” that enables a direct
digital connection to consumer audio and video devices through IEEE-
1394 and HDMI™ interfaces. Dolby® Digital Plus is supported by the
HDMI interface and provides 7.1 channels and beyond of enhanced-
quality audio.
This User Guide introduces you to the basic features, outlines important
safeguards, and provides several options for integrating this component
into your current entertainment system. Please take a few moments to
read through this User Guide; the configuration diagrams, on-screen
menu description and troubleshooting section will help you make the
most of your home entertainment experience.
To determine which features of digital cable are provided in your
service area, please check with your local cable operator. They will be
happy to provide instructions for these optional services.
Features
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Integrated MoCA™ networking (only available on DCX3200-M
model)
HDMI, Component, IEEE-1394, S-Video, Composite, RF
remod, Digital Audio (S/PDIF), Audio L/R, Ethernet, USB
1080p 24/30 video decode & output support
1
1 INTRODUCTION
Front Panel
1
2
Power —LED displays whether the set-top is on or off
(standby)
Data — Triple function LED
•
•
Flashes twice per second to indicate unit is booting
Flashes once per second to indicate unit is
provisioning
•
Illuminates to indicate one or more set-top boxes and
or DVR devices are detected on the home network
3
4
Rec — Unit is in record mode on a home network device
(only available on DCX3200-M model) with MoCA option
USB connector
2
1 INTRODUCTION
Rear Panel
1
2
3
M-Card — Inserted M-Card
Audio Out — L/R audio (SDTV)
®
Digital Audio (Coaxial S/PDIF) — Provides Dolby Digital or
PCM output
®
4
Digital Audio (Optical S/PDIF) — Provides Dolby Digital or
PCM output
5
6
Ethernet* — Network connection
Cable In — Connects to cable signal from your service
provider
7
External IR Input – Connects to a remote control IR receiver
cable
8
Serial — Data test connector (service personnel only)
IEEE-1394 — Audio and video device connection
9
10
RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or
VCR
11
12
13
14
15
16
Video outputs / YPbPr — Component video output (HDTV)
Video Out — Composite Video (SDTV)
S-Video — Connects to S-Video (SDTV) input of TV or VCR
HDMI — High-Definition TV (HDTV) connector
USB* 2.0 — High-Speed peripheral device connection
Power connector
* Availability of certain features is dependent upon application support.
3
2 OPERATION
Turning Power On and Off
Press POWER on the remote control to turn the DCX set-top on or off
(standby). Be sure the remote control is in cable mode by pressing
CABLE before pressing POWER.
Changing Channels
You can change channels in three ways:
•
•
•
Press CHANNEL + or – on the remote control to step through
the channel selection.
Enter the number of the channel you wish to view using the
number keys on the remote control.
Select the channel in the Interactive Program Guide.
Adjusting the Volume
Press VOLUME + or – on the remote control to adjust the volume.
When you adjust the volume, the volume scale is displayed on the
screen. Press MUTE on the remote control to toggle the sound on and
off.
For best audio quality when using the analog L/R audio outputs, use the
remote control to set the DCX set-top to approximately three quarters
of the maximum volume level and then adjust the audio levels on
external devices such as your TV or A/V receiver.
Interactive Program Guide
The Interactive Program Guide displays information about TV programs
and enables you to access features such as Parental Control or
Pay-Per-View. Interactive program guides can vary with each cable
service provider. Refer to the Interactive Program Guide’s instruction
manual for detailed instructions.
M-Card™
The M-Card is required to view cable television programs and
interactive on-demand programs. The M-Card should not be removed.
5
3 CONNECTING YOUR DCX SET-TOP
Instructions and diagrams are included for the following connections:
•
•
•
•
•
High-Definition TV (HDTV)
A/V receiver — Audio
Standard-Definition TV (SDTV)
Standard-Definition TV (SDTV) and VCR\DVD Recorder
A/V receiver, Standard-Definition TV (SDTV), and VCR\DVD
Recorder
Before you move or change components on your entertainment
system, review the following:
•
For basic cable connections, use 75-ohm coaxial cables
equipped with F-type connectors
•
Disconnect power from your equipment before connecting or
changing cable connections
CAUTION!
Do not place anything on top of your DCX set-top, especially
other home entertainment components. Be sure to provide
adequate ventilation to prevent overheating.
Video Connection Options
The DCX set-top offers several different video connection options.
Component video, HDMI, and IEEE-1394 allow you to view both High-
Definition and Standard-Definition TV programming. Composite video,
S-Video, and RF coaxial connections allow you to view only Standard-
Definition TV programming.
To determine whether your TV features component video, HDMI, IEEE-
1394, S-Video, or composite video, check the manual supplied with
your TV.
Use the guidelines below to determine the best video connection for
your home entertainment system.
Note: Only (1) video connection to the TV is required. HD video can only
be viewed with HDMI, IEEE-1394, or component video connections.
7
3 CONNECTING YOUR DCX SET-TOP
•
HDMI or IEEE-1394 — HDTV and SDTV
HDMI and IEEE-1394 offer higher quality HD video than
component video.
If your TV has an HDMI input, this is for both audio and video.
Connect a Standard HDMI cable to the TV and to the HDMI
connector on your DCX set-top.
HDMI and IEEE-1394 outputs provide video and audio, so no
separate audio connections are required if you plan to use your
TV’s speakers as the primary audio source.
On-screen graphics will not be displayed when you are using
the IEEE-1394 connection on the rear panel of the DCX set-
If your TV has a DVI input, connect a DVI-to-HDMI adapter or
cable to the HDMI out connector on the DCX set-top and the
DVI-HDTV connector on your TV.
Note: DVI does not provide audio. A separate audio connection
must be made.
•
•
Component video (YPbPr) — HDTV and SDTV
The YPbPr connectors on your DCX set-top provide HDTV and
SDTV component video.
Note: Component video does not provide audio. A separate
audio connection must be made.
S-Video — SDTV
If a component video input is not available on your TV, use the
S-Video connection.
Note: S-Video does not provide audio. A separate audio
connection must be made.
8
3 CONNECTING YOUR DCX SET-TOP
•
Composite Video (also referred to as Video) — SDTV
If an S-Video input is not available on your TV, use the
composite video (video) connection.
Note: Composite video does not provide audio. A separate
audio connection must be made.
•
RF Output — SDTV
If no other input is available on your TV, the RF Output of the
DCX3200 can be connected to the Antenna or Cable Input on
your TV. The RF Output carries both video and audio. Set your
TV to channel 3 or 4.
Connecting HDTV — Single Connection for Video/Audio
Cable In
Connect an RF coaxial cable to the cable wall outlet and the cable in
connector on the DCX set-top.
HDMI
If your TV has an HDMI input, this is for both audio and video if you are
using the TV speakers. Connect a Standard HDMI cable to the TV and
to the HDMI connector on your DCX set-top.
IEEE-1394
If your HDTV has an IEEE-1394 connector, you can use the IEEE-1394
for both your video and audio connection. Connect an IEEE-1394 cable
to the IEEE-1394 connector on your HDTV and DCX set-top.
Note: On-screen graphics will not be displayed when you are using the
IEEE-1394 connection on the rear panel of the DCX set-top. Refer to
Section 5 for more information.
If you have an audio/video receiver and are not using your TV’s
9
3 CONNECTING YOUR DCX SET-TOP
Connecting Your DCX Set-top to an HDTV — Single Connection
for Video/Audio
Choose
one
HDMI
IEEE 1394
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
VIDEO OUT
POWER
+12 VDC
RF OUT
VIDEO
S-VIDEO
CABLE IN
Cable in
Alternate
Alternate
HDTV
A/V Receiver
AUDIO
VIDEO
VIDEO S-VIDEO
COMPONENT VIDEO
DIGITAL AUDIO
COAX IN
5.1 CH INPUT
CENTER
L
R
L
DVD
OPTICAL IN
R
CABLE/TV
IN
OUT
FRONT
SURROUND SUB-
WOOFER
Y
VIDEO
2
TV/MONITOR
OUTPUT
HDMI
CABLE/
ANTENNA IN
IEEE 1394
HDMI
Pb
Pr
IN
IN
VCR
VIDEO S-VIDEO
OUT
OUT
Alternate
Note: Only (1) HDTV video/audio connection needs to be made to an
HDTV.
Note: On screen graphics will not be displayed when using IEEE-1394
Note: Solid lines indicate optimum connections.
Note: Optional HDMI connection to A/V Receiver shown but not
required.
10
3 CONNECTING YOUR DCX SET-TOP
Connecting HDTV — Separate Video/Audio Connections
Cable In
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN
connector on the DCX set-top.
DVI
If your TV has a DVI input, use the DVI connection for your video,
connect a HDMI-to-DVI adapter or cable to the HDMI out connector on
the DCX set-top and the DVI-HDTV connector on your TV.
Note: A DVI connection supports only the video connection between
the DCX set-top and the HDTV.
To connect your audio connections with your TV speakers, go to Audio
on the next page.
To connect your audio connections for an A/V receiver, go to Connecting
Component Video (YPbPr)
Connect the component video cables to the Y, Pb, and Pr connectors
on your HDTV and DCX set-top.
Note: This connection only supports the video connection between the
DCX set-top and the HDTV.
Note: Be sure to match up each signal to the same connection on the
TV, otherwise the colors will not appear correctly on your TV.
To connect your audio connections with your TV speakers, go to Audio
on the next page.
To connect your audio connections for an A/V receiver, go to Connecting
11
3 CONNECTING YOUR DCX SET-TOP
Audio
If your TV does not have digital audio inputs, connect the stereo audio
cable to the AUDIO L/R connectors on the DCX3200 set-top and the
AUDIO L/R connectors on the HDTV.
If your TV supports digital audio inputs, use the digital audio OPTICAL
S/PDIF or COAXIAL S/PDIF outputs instead of the AUDIO L/R outputs.
S/PDIF offers better audio quality, including support for Dolby® Digital
audio.
For information on configuring your DCX set-top settings, go to
12
3 CONNECTING YOUR DCX SET-TOP
Connecting Your DCX Set-top to an HDTV — Separate
Video/Audio
Choose
one
L/R audio
HDMI
Component
video
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
POWER
+12 VDC
RF OUT
VIDEO OUT
VIDEO
S-VIDEO
CABLE IN
Cable in
Alternate
HDTV
Component
Video Input
Component
Audio Input
Y
AUDIO LEFT
CABLE/
DVI-D
Pb
Pr
AUDIO RIGHT
ANTENNA IN
HDMI-to-DVI
adapter
Note: Only (1) video connection and (1) audio connection needs to be
made to an HDTV.
Note: Solid lines indicate optimum connections.
Note: HDMI-to-DVI adapter is not included with the set-top.
13
3 CONNECTING YOUR DCX SET-TOP
Connecting an A/V Receiver — Audio
There are several options available for audio connections to your A/V
receiver:
•
•
•
Digital audio (OPTICAL S/PDIF)
Digital audio (COAXIAL S/PDIF)
Stereo audio (AUDIO L/R)
If your A/V receiver supports it, the optical (S/PDIF) or coaxial (S/PDIF)
digital audio outputs may be used in place of the stereo audio outputs
(AUDIO L/R). These outputs offer a higher level of audio quality,
including support for Dolby Digital audio.
•
•
•
Digital audio optical (S/PDIF) — Connect the optical cable to
the digital audio optical connector on the DCX set-top and the
optical connector on the A/V receiver.
Digital audio coaxial (S/PDIF) — Connect the digital audio
cable to the digital audio coaxial connector on the DCX set-top
and the DIGITAL INPUT COAX connector on the A/V receiver.
Stereo audio — Connect the stereo audio cable to the AUDIO
L/R connectors on the DCX set-top and the AUDIO L/R
connectors on the A/V receiver.
For information on configuring your DCX set-top settings, see
15
3 CONNECTING YOUR DCX SET-TOP
Connecting an SDTV
1. Connect the stereo audio cable to the AUDIO L/R connectors
on the DCX set-top and the AUDIO L/R connectors on the
Standard-Definition TV (SDTV).
2. Connect an S-Video cable to the S-Video out connector on the
DCX set-top and the input S-Video on the TV.
Note: If the TV does not support S-Video connections, composite video
connections may be used in place of S-Video connection.
Note: If the TV does not support S-Video or composite video
connections, use the RF out connector on the DCX set-top. The RF
connection carries video and audio.
These video connection methods do not support HD video. If you have
17
3 CONNECTING YOUR DCX SET-TOP
Connecting Your DCX Set-top to an SDTV
Choose
one
Choose
one
Video
(composite)
RF audio/video
(coax)
L/R audio
S-Video
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
VIDEO OUT
POWER
+12 VDC
RF OUT
VIDEO
S-VIDEO
CABLE IN
Cable in
Alternate
Alternate
Standard-DefinitionTV
INPUT
AUDIO LEFT
AUDIO RIGHT
VIDEO
CABLE/
ANTENNA IN
S-VIDEO
Note: S-Video and Composite video require separate audio connections.
Note: Only (1) video connection and (1) audio connection is required.
Note: Solid lines indicate optimum connections.
18
3 CONNECTING YOUR DCX SET-TOP
Connecting an SDTV and VCR/DVD Recorder
1. Connect a stereo audio cable to the AUDIO L/R connectors on
the DCX3200 set-top and the INPUT AUDIO L/R connectors on
the VCR/DVD recorder.
2. Connect a composite video cable to the VIDEO OUT connector
on the DCX3200 set-top and the INPUT VIDEO connector on
the VCR/DVD recorder.
3. Connect a stereo audio cable to the OUTPUT AUDIO L/R
connectors on the VCR/DVD recorder and the INPUT AUDIO
LEFT and RIGHT connectors on the Standard-Definition TV
(SDTV).
4. Connect a composite video cable to the output video
connector on the VCR/DVD recorder and the input video
connector on the Standard-Definition TV (SDTV).
Note: You can also connect using the S-Video connectors if supported
by your VCR/DVD recorder and SDTV.
These video connection methods do not support HD video. If you have
19
3 CONNECTING YOUR DCX SET-TOP
Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder
1. Connect a stereo audio cable to the AUDIO OUT L/R
connectors on the DCX set-top and the INPUT L/R connectors
on the A/V receiver.
2. Connect an S-Video cable to the S-Video out connector on the
DCX set-top and the S-Video connector on the A/V receiver.
Note: If your A/V Receiver does not support S-Video connections,
Composite video connections may be used in place of the S-Video
connection.
3. Connect a stereo audio cable to the VCR/DVD recorder AUDIO
OUT L/R connectors on the A/V receiver and the INPUT
AUDIO L/R connectors on the VCR/DVD recorder.
4. Connect a stereo audio cable to the AUDIO OUT L/R
connectors on the VCR/DVD recorder and the VCR AUDIO IN
L/R connectors on the A/V receiver.
5. Connect a composite video cable to the INPUT VIDEO
connector on the VCR/DVD recorder and the composite video
VCR OUT connector on the A/V receiver.
6. Connect a composite video cable to the composite VIDEO
OUT connector on the VCR/DVD recorder and the video VCR
IN connector on the A/V receiver.
7. Connect a S-Video cable to the S-Video connector in on the
Standard-Definition TV (SDTV) and the TV/monitor S-Video out
connector on the A/V receiver.
Note: If your TV or A/V receiver does not support S-Video connections.
Composite video connections may be used in place of S-Video
connection.
Note: The digital optical audio (OPTICAL S/PDIF) or digital coaxial audio
(COAXIAL S/PDIF) outputs may be used in place of the stereo audio
outputs (AUDIO L/R). These outputs offer a higher level of audio quality,
including support for Dolby Digital audio.
These video connection methods do not support HD video. If you have
21
3 CONNECTING YOUR DCX SET-TOP
Connecting Your DCX Set-top to an A/V Receiver, SDTV, and
VCR/DVD Recorder
Choose
one
Video
(composite)
L/R audio
S-Video
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
POWER
+12 VDC
RF OUT
VIDEO OUT
VIDEO
S-VIDEO
CABLE IN
Cable in
Alternate
VCR/DVD Recorder
Standard-DefinitionTV
INPUT
AUDIO LEFT
INPUT
AUDIO
OUTPUT
AUDIO
CABLE/
ANTENNA IN
VIDEO
VIDEO
AUDIO RIGHT
VIDEO
CABLE/
To TV
ANTENNA IN
L
R
L
R
S-VIDEO
A/V Receiver
AUDIO
VIDEO
VIDEO S-VIDEO
COMPONENT VIDEO
DIGITAL AUDIO
COAX IN
5.1 CH INPUT
CENTER
L
R
L
DVD
OPTICAL IN
R
CABLE/TV
IN
OUT
FRONT
SURROUND SUB-
WOOFER
Y
VIDEO
2
TV/MONITOR
OUTPUT
HDMI
Pb
Pr
IN
IN
VCR
VIDEO S-VIDEO
OUT
OUT
Alternate
Note: Solid lines indicate optimum connections.
Note: Consult your A/V receiver manual for additional wiring options or
constraints when including a VCR/DVD recorder in your configuration.
22
4 RECORDING YOUR CONNECTIONS
Use this diagram to record connections between your home
entertainment components. You can use this diagram to reconnect your
system if you move the equipment or add new equipment.
Disconnect the power from the DCX set-top before connecting or
changing cable connections. Do not place another component or object
on top of the DCX set-top.
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
POWER
+12 VDC
RF OUT
VIDEO OUT
VIDEO
S-VIDEO
CABLE IN
VCR
HDTV / Standard-DefinitionTV
CABLE/
ANTENNA IN
L/MONO
OPTICAL
SPDIF
DVI-HDTV
HDMI
INPUT
AUDIO
OUTPUT
AUDIO
R
CABLE/
ANTENNA IN
VIDEO
VIDEO
L
R
Y
Pb
Pr
AUDIO IN
VIDEO IN
S-VIDEO IN
SPDIF
To TV
L
R
L
R
AUDIO OUT VIDEO OUT S-VIDEO OUT
IEEE 1394
Audio receiver
DVD
L
R
CD IN
AUDIO OUT
VIDEO OUT
VIDEO S-VIDEO
SPEAKER
CONNECTORS
AUX IN
COAX
OPTICAL
L
R
IN
DIGITAL
ANALOG
TAPE
1
OUT
A/V receiver
AUDIO
VIDEO
VIDEO S-VIDEO
COMPONENT VIDEO
DIGITAL AUDIO
5.1 CH INPUT
L
R
CENTER
COAX IN
L
DVD
OPTICAL IN
R
CABLE/TV
IN
OUT
FRONT SURROUND SUB-
WOOFER
Y
VIDEO
2
TV/MONITOR
OUTPUT
HDMI
IN
Pb
Pr
IN
VCR
VIDEO S-VIDEO
OUT
OUT
23
4 RECORDING YOUR CONNECTIONS
Data Devices
DCX3200
AUDIO
OUT
DIGITAL
AUDIO
Y
L
5
4
M-card TM DEVICE ONLY
Pb
R
IEEE
1394
EXT IR
IN
SERIAL
Pr
POWER
+12 VDC
RF OUT
VIDEO OUT
VIDEO
S-VIDEO
CABLE IN
Audio/video
devices
USB
devices
Note: Do not attempt to connect data devices without contacting your
service provider. Advanced data features require the proper application
and network infrastructure to operate.
Data Features
In addition to high-quality audio and video, the DCX set-top has the
capability to deliver high-speed data services such as Internet access,
e-mail, IP telephony, e-commerce, and home banking.
Note: Your DCX set-top may be equipped with the interface
connections illustrated, but their functionality depends on the services
offered by your service provider.
24
5 ON-SCREEN GRAPHICS
Your DCX set-top can generate graphics that overlay the video
programming or fill the entire television screen. Common examples
include on-screen menus (such as the User Setting menu), closed
captions, and interactive program guides. The DCX set-top overlays
these graphics whenever you open a menu, enable closed captions, or
scroll through a program grid.
•
On-screen graphics are not available on all video output
combinations.
•
On-screen graphics will not be displayed when you are using
the IEEE-1394 connection on the rear panel of the DCX set-
top.
25
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION
SETTINGS
The following describes how to configure the audio (for HDMI
connections), SD and HD video settings, and closed caption settings for
the DCX3200.
Before you adjust the output settings:
•
Connect the DCX3200 to the TV and other home
entertainment devices
•
•
•
Plug the DCX3200 into an AC power outlet
Initialize the DCX3200 and authorize it for services
Turn the TV on
When using an HDMI connection between the DCX3200 and the
television, be sure to have the cable connected and the TV powered on
before adjusting the video settings. Motorola recommends using HDMI
cables less than 20 meters long.
To configure the DCX3200 settings on the User Settings menu screen:
1. Power off the DCX set-top and then immediately press the
menu key on the remote control. If your TV is on, the
on-screen User Settings menu lists the DCX3200 settings that
can be adjusted:
Note: The User Settings menu indicates whenever an HDMI connection
is in place between the DCX3200 and another device.
27
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
When the HDMI connection is not being used the User Settings Menu
will update to reflect this:
An example of the User Settings menu when the HDMI output is not
connected.
2. Use your remote control to navigate the on-screen display:
•
Press the ▲ and ▼ keys to highlight the setting you wish
to change.
•
•
Press the ► key to select an option for that setting.
To exit the setting and move to another setting, use the
▲ and ▼ keys.
•
To exit the menu and save your settings, press the
POWER or MENU key.
If the User Settings menu does not display on the HDTV Screen, the TV
may not support the default video output settings. Connect the set-top
to a Standard-Definition connection in order to view the menu as
described in “There is no video on the TV screen” in the
Troubleshooting section.
28
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
The User Settings option follow:
Setting
Description
TV Type
The TV Type allows you to specify the style of
television connected to the DCX3200. Options
include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN.
By default, the 16:9 option is selected. The options
are used as follows:
•
16:9 designates that a widescreen
television is connected to the DCX3200.
•
4:3 LETTERBOX designates that a
standard-screen television is connected to
the DCX3200 and that widescreen
programs should be scaled to fit the
screen with black bars above and below
the picture.
•
4:3 PAN SCAN designates that a standard
screen television is connected to the
DCX3200 and that widescreen programs
should be cropped so that the picture fills
the entire screen.
29
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
HDMI /
YPbPr
Output
The HDMI/YPbPr Output setting allows you to
specify the video output format of the DCX3200 for
all programs (when the 4:3 Override setting is set
Off or Stretch) or for all widescreen programs (when
the 4:3 Override is set to 480i or 480p). Options
include 1080i, 720p, 480p, 480i, and Native. By
default, the 1080i option is selected.
The options are used as follows:
•
1080i — The DCX3200 will present
programs in the High-Definition 1080i
format (1920 x 1080 pixels with interlaced
scanning at 30 frames per second).
•
720p — The DCX3200 will present
programs in the High-Definition 720p
format (1280 x 720 pixels with
progressive scanning at 60 frames per
second).
•
•
•
480p — The DCX3200 will present
programs in the Enhanced-Definition 480p
format (720 x 480 pixels with progressive
scanning at 60 frames per second).
480i — The DCX3200 will present
programs in the Standard-Definition 480i
format (720 x 480 pixels with interlaced
scanning at 30 frames per second).
Native — The DCX3200 will present
programs in the format that most closely
matches their native format according to
the compatible formats selected from the
“My TV Supports The Following Formats”
list (see below). 1080p 24/30 will be
presented natively.
Note 1: Some televisions may only support certain
video formats. Please consult the television’s user
manual for more information on video format
compatibility.
Note 2: The DCX3200 can detect when the HDMI
connection is in use. If you are not using the HDMI
connection on the DCX3200, the “HDMI/YPbPr
Output” setting will display as ”YPbPr Output” in
the User Settings Menu.
30
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
4:3
Override
The 4:3 Override setting allows you to specify the
video output format of the DCX3200 when it is
tuned to a Standard-Definition program or playing
back a Standard- Definition program from the DVR.
Options include 480i, 480p, Stretch, and Off. By
default, the 480i option is selected.
The options are used as follows:
•
•
•
480i — The DCX3200 will present
Standard-Definition programs in the
Standard-Definition 480i format (720 x 480
pixels).
480p — The DCX3200 will present
Standard-Definition programs in the
Enhanced-Definition 480p format (720 x
480 pixels).
Stretch — The DCX3200 will automatically
stretch all Standard-Definition programs to
a widescreen aspect ratio and present the
video in the format designated by the
HDMI/YPbPr Output setting. Note that the
Stretch option is only available when the
TV Type setting is 16:9.
•
Off — The DCX3200 will create a
widescreen version of a Standard-
Definition program by adding black bars to
the left and the right of the picture and
present the video in the format
designated by the HDMI/YPbPr Output
setting.
Note 1: Some televisions may only support certain
video formats. Please consult your television’s user
manual for more information on format
compatibility.
Note 2: If the HDMI/YPbPr Output setting is set to
either 480i or Native, the 4:3 Override feature is
disabled and is no longer selectable in the menu.
The 4:3 Override feature is available when the
HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
31
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
My TV
Supports
The
Following
Formats
The My TV Supports The Following Formats
checklist allows you to configure the Native mode
operation of the DCX3200. The checklist becomes
accessible only when the HDMI/YPbPr Output
setting is set to Native. The DCX3200 is capable of
delivering all of the video formats listed in this
checklist depending upon the type of video
connection (HDMI or YPbPr) being used. By default,
the 1080i and 480i formats are checked in this
checklist.
The options are used as follows:
•
1080p30 – The DCX3200 will present
programs broadcast in the High Definition
1080p30 format (1920 x 1080 pixels with
progressive scanning at 30 frames per
second) using the HDMI connection only.
The DCX3200 cannot convert any other
broadcast format to the 1080p30 format.
•
1080p24 – The DCX3200 will present
programs broadcast in the High Definition
1080p24 format (1920 x 1080 pixels with
progressive scanning at 24 frames per
second) using the HDMI connection only.
The DCX3200 cannot convert any other
broadcast format to the 1080p24 format.
•
•
•
1080i – The DCX3200 will present
programs broadcast in the High Definition
1080i format using both the HDMI and
YPbPr connections. The DCX3200 can
also convert any other broadcast format to
the 1080i format.
720p – The DCX3200 will present
programs broadcast in the High Definition
720p format using both the HDMI and
YPbPr connections. The DCX3200 can
also convert any other broadcast format to
the 720p format.
480p – The DCX3200 will present
programs broadcast in the Enhanced
Definition 480p format using both the
HDMI and YPbPr connections. The
DCX3200 can also convert any other
broadcast format to the 480p format.
32
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
480i – The DCX3200 will present
•
programs broadcast in the Standard
Definition 480i format using both the
HDMI and YPbPr connections. The
DCX3200 can also convert any other
broadcast format to the 480i format.
Note 1: The DCX3200 cannot provide 1080p30 or
1080p24 video using the YPbPr output. When using
the DCX3200 in Native mode, these two formats are
disabled and inaccessible if there is no HDMI
connection in place.
Note 2: When connecting the DCX3200 to an HDMI
(or DVI) TV, the TV provides the DCX3200 with its
list of supported video formats. The DCX3200 will
automatically place a check next to the formats in
the checklist that it can verify are supported by the
TV. The checklist may be modified manually after
the DCX3200 performs the automatic configuration.
Note 3: While this checklist provides the ability to
customize the Native mode experience when using
the DCX3200, it can also result in a loss of video if
the checklist is modified without a clear
understanding of the video formats supported by
the TV. These settings should only be modified by a
professional installer or someone with a good
working knowledge of the video formats supported
by the TV.
Note 4: When using the DCX3200 in Native mode,
at least one of the following formats (1080i, 720p,
480p, 480i) MUST be checked even if one or both of
the 1080p formats has been checked. The DCX3200
cannot be configured to provide video only in the
1080p30 and/or 1080p24 formats. The DCX3200
also does not support the 1080p60 video format.
Note 5: The DCX3200 will provide 480i format video
on the YPbPr output whenever 1080p30 or 1080p24
format video is being provided on the HDMI output.
Additional
HDMI
Settings
The Additional HDMI Settings option is available
whenever an HDMI connection is in place.
Selecting this option will present a new menu
screen with settings specific to the HDMI
connection. These settings are discussed in more
detail on the following pages.
33
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
Closed
Caption
The Closed Caption setting turns closed captions off
or on. When this option is set to Disabled, the
DCX3200 does not render (draws) closed captions
on any video output. When this option is set to
Enabled, the DCX3200 renders (draws) closed
captions on all video outputs. By default, the
Disabled option is selected.
Additional
Closed
Caption
Settings
The Additional Closed Caption Settings option is
available whenever the Closed Caption setting is set
to Enabled. Selecting this option will present a new
menu screen with settings specific to closed
captions. These settings are discussed in more
detail on the following pages.
Restore All
Defaults
To reset all User Settings to their default values,
move the cursor to this option and press the ► key.
An example of the User Settings menu when configured for Native
mode operation.
To configure the DCX3200 settings on the Additional HDMI Settings
menu screen:
1. With an HDMI connection in place, power off the DCX3200
and then immediately press the MENU key on the remote
control.
34
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
2. This will display the main User Settings menu.
3. Move the cursor next to the “Additional HDMI Settings”
option and press the ► key.
An example of the Additional HDMI Settings menu.
The Additional HDMI Settings menu options are:
Setting
Description
HDMI/DVI
Mode
The HDMI/DVI mode settings allows you to optimize
the HDMI output to work with both DVI-equipped
televisions and HDMI equipped televisions. By
default, this option is set to HDMI. The options are
used as follows:
•
HDMI designates that an HDMI television
is connected to the DCX3200.
•
DVI designates that a DVI television is
connected to the DCX3200 (via an HDMI-
to-DVI adapter).
35
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
Color Space The Color Space setting allows you to adjust the
color space used by the DCX3200 to generate the
video signals on the HDMI output. By default, this
option is set to YCC 4:4:4. The options are used as
follows:
•
YCC 4:4:4 designates that the DCX3200
will generate video signals within the YCC
color space.
•
RGB designates that the DCX3200 will
generate video signals within the RGB
color space.
Note 1: Adjusting these settings could result in a
loss of video. Only a professional installer or
someone with a good working knowledge of the
color spaces supported by the TV should change
this setting.
36
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
Audio
Output
The Audio Output setting allows you to specify the
digital audio format delivered over the HDMI
connection by the DCX3200. Options include Auto,
L-PCM, and Pass Through. By default, the Auto
option is selected. The options are used as follows:
•
Auto designates that the DCX3200 will
provide the digital audio format specified
by the connected device (TV or home
theater receiver) when that device was
first connected to the DCX3200.
•
L-PCM designates that the DCX3200 will
provide all audio in the Linear Pulse Code
Modulation digital audio format. The L-
PCM format is widely supported by most
HDMI televisions and home theater
receivers.
•
Pass Through designates that the
DCX3200 will provide the same digital
audio format on the HDMI output as is
provided with the program being viewed
at that time. For example, if the program
has a Dolby Digital soundtrack, the
DCX3200 will pass the Dolby Digital audio
to the HDMI output. This option is most
useful when connecting the DCX3200 to a
home theater receiver that has HDMI
switching capability.
Note 1: Adjusting these settings could result in a
loss of audio. Only a professional installer or
someone with a good working knowledge of the
digital audio formats supported by the TV and/or
home theater receiver should change this setting.
Return To
Main Page
Selecting this option will return you to the main User
Settings menu screen.
Restore
Automatic
Settings
Selecting this option will restore all of the settings
on this screen (HDMI/DVI Mode, Color Space, and
Audio Output) to their default value. Use this option
if audio and/or video has been lost after adjusting
these settings from their default values.
37
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
To configure the DCX3200 settings on the Additional Closed Caption
Settings menu screen:
1. Power off the DCX3200 and then immediately press the
MENU key on the remote control. This will display the main
User Settings menu.
2. Move the cursor next to the “Closed Caption” option and
adjust this setting to “Enabled.”
3. The option to enter the Additional Closed Caption Settings
menu is now available.
An example of the Additional Closed Caption Settings menu.
The Additional Closed Caption Settings menu options are:
Setting
Description
Service
Selection
Sets the service used by the DCX3200 to render
(draw) the closed captions:
•
Analog: CC1, CC2, CC3, CC4, T1, T2, T3,
or T4. The default is CC1.
•
Digital: PRIMARY LANGUAGE,
SECONDARY LANGUAGE, 3, 4, 5, or 6.
The default is PRIMARY LANGUAGE.
Font Size
Sets the font size for closed captions. Defaults to
AUTO. Options are AUTO, STANDARD, LARGE, or
SMALL.
38
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
Setting
Description
Font Style
Sets the font style for closed captions. Defaults to
AUTO. Options are AUTO, MONO SERIF,
PROPORTION SERIF, MONO NO SERIF,
PROPORTION NO SERIF, CASUAL, CURSIVE, or
SMALL.
Font Color
Sets the font color. Defaults to AUTO. Options are
AUTO, WHITE, BLACK, RED, GREEN, BLUE,
YELLOW, MAGENTA, or CYAN.
Font
Opacity
Sets the opacity. Defaults to AUTO. Options are
AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or
FLASHING.
Font Edge
Type
Sets the edge appearance — AUTO, NONE,
RAISED, DEPRESSED, UNIFORM, LEFT
SHADOWED, or RIGHT SHADOWED. The default is
AUTO.
Font Edge
Color
Sets the edge color — AUTO, WHITE, BLACK, RED,
GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The
default is AUTO.
Background Sets the background color for closed captions.
Color
Defaults to AUTO. Options are AUTO, WHITE,
BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA,
or CYAN.
Background Sets the background opacity for closed captions.
Opacity
Defaults to AUTO. Options are AUTO,
TRANSPARENT, TRANSLUCENT, SOLID, or
FLASHING.
Settings
Sets the default settings for closed captions (AUTO)
or the settings you have configured (USER).
Defaults to AUTO. Options are AUTO or USER.
Return To
Main Page
Selecting this option will return you to the main User
Settings menu screen.
Restore
Closed
Caption
Defaults
To reset all of the Additional Closed Caption settings
to their default values, select this option and press
the ► key.
39
7 TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
Possible Solution
The DCX set-
top will not
power on
The DCX set-top may have received a software
update and may not power on while the new
software is being installed. Try again in a few
minutes.
•
•
Verify that the AC power cord of the
external power supply is connected to
the DCX set-top and an AC outlet.
Unplug the DCX set-top from the AC
outlet, plug it back in, and then press
the POWER button on the remote
control.
If the DCX set-top is connected to a
switched outlet on another unit, verify
that that unit is powered on. Unplug the
power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press
the POWER button on the remote
control. It is recommended to use an
unswitched outlet, if possible.
•
The batteries in the remote control may
be depleted.
The remote
control does
not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the
remote control and the DCX set-top. Aim the
remote control directly at the DCX set-top front
panel, not the TV or VCR.
The angle between the remote control and the
DCX set-top may be too large. Stand in front of
the DCX set-top and not too far to either side.
•
Press and release operation keys one at
a time, firmly and deliberately.
•
Check the batteries in the remote
control. Install new batteries if needed.
41
7 TROUBLESHOOTING
Problem
Possible Solution
There is no
audio when
viewing cable
channels
Verify that the mute button on the remote control
has not been pressed. Press mute on the remote
control to restore sound.
•
If the DCX set-top audio output is
connected to the TV, verify that the
mute button on the TV has not been
pressed.
•
If the DCX set-top audio output is
connected to a home theater receiver,
verify that the receiver is set to the
appropriate input source and the mute
button on the receiver has not been
pressed.
•
•
Verify that you have the correct cables
for the audio connections.
Verify that the audio cables are firmly
connected between the DCX set-top
and the audio playback device (TV,
receiver, DVD player, etc.).
There is no
Not all programs feature full Dolby Digital [5.1] or
audio from the Dolby Digital Plus [7.1] full surround sound. In
center and/or
surround
some cases, the programs may only contain left
and right stereo audio.
speakers of a
home theater
receiver
connected to
the DCX set-
top
•
•
•
Verify that the S/PDIF (coaxial or
optical) audio cable is firmly connected
to the DCX set-top and the home
theater receiver.
Verify that the home theater receiver is
set to a surround sound audio mode
(Dolby Pro Logic ®, Dolby Pro Logic II®,
Dolby Pro Logic IIx®).
Verify that the receiver is properly
configured to work with all connected
speakers.
42
7 TROUBLESHOOTING
Problem
Possible Solution
There is no
video on the
TV screen
Verify that the TV is powered on and set to the
appropriate input source for the DCX set-top.
Verify that the DCX set-top is powered on and
tuned to an authorized cable channel.
Verify that all video cables between the DCX set-
top and the TV are firmly connected.
Verify that the coaxial cable feed is firmly
connected to the DCX set-top and the wall jack.
•
If the DCX set-top video output is
connected to a home theater unit,
verify that the home theater unit is
powered on and set to the appropriate
input source.
•
If the DCX set-top video output is
connected to a TV through an HDMI
connection, power off the TV and then
power off the DCX set-top. Wait one
second and then power on the devices.
Not all HDTVs can display every output format
(1080p, 1080i, 720p, 480p, or 480i) available on
the DCX set-top. To select a different format:
1. Ensure that your DCX set-top is plugged
into a power outlet and is turned off.
2. Connect the DCX set-top to your
television using a Standard-Definition
connector.
3. Turn on the DCX set-top with your
remote control.
4. Press Menu button on the remote
control.
5. Press the ▲ and ▼ keys to display the
HDMI/YPbPr OUTPUT setting.
6. Press the ► key to cycle through the
available output formats until the HDTV
connection you would like to use is
selected..
43
7 TROUBLESHOOTING
Problem
Possible Solution
No graphics or If you use the IEEE-1394 connection, on-screen
program
graphics, including closed captions and program
guides, are not displayed by the DCX set-top. On-
screen graphics and captions may still be overlaid
by your TV, if enabled. Alternatively, use HDMI or
component video instead.
guides appear
on the TV
screen
No closed
captions
display
Verify on the User Settings menu that closed
captions are enabled on the DCX set-top.
Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on
the current program.
There are
black bars to
the right and
left of the
picture
Wide screen TVs display 4:3 programs in this
format unless set to Stretch. Turn on the 4:3
OVERRIDE feature in the User Settings menu.
This enables most wide screen TVs to stretch the
video to fill the screen (see your TV manual for
information about stretching 4:3 video).
•
If the DCX3200 is connected to a wide
screen TV, verify that the TV TYPE is
set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box
format with black bars to the left and right of the
picture. These programs are broadcast in 16:9 HD
formats even though the video is not 16:9.
There are
black bars
above and
below the
picture
All 4:3 HDTVs display HD programs in letterbox
format (black bars above and below the picture)
because of the shape of the display screen.
•
•
Turn on the 4:3 OVERRIDE feature in
the User Settings menu. This enables
most standard screen TVs to display a
full screen picture when the DCX3200
is tuned to a 4:3 program.
Set the TV TYPE to 4:3 Pan-Scan. This
enables the DCX3200 to remove the
black bars above and below the picture
when possible.
Some SD programs are broadcast in the letterbox
format with black bars above and below the
picture. Some widescreen TVs offer a zoom
feature that may be able to remove the black bars
(see your TV manual for information about
zooming 4:3 video).
44
7 TROUBLESHOOTING
Problem
Possible Solution
There are
This may occur on a 4:3 TV if the 4:3 OVERRIDE
setting is OFF. To set 4:3 SD programming to fill
the screen, depending on the capabilities of the
TV, set 4:3 OVERRIDE to 480i or 480p.
black bars on
all four sides
of the picture
This may occur on a 16:9 TV if the active video for
an SD broadcast is in letterbox format. To
confirm, wait for a commercial or look for a
graphic, such as a network logo. If the
commercial fills the screen from top to bottom, or
the graphic appears below the active video, the
program is being letterboxed by the broadcaster.
You can minimize this by activating the zoom
feature on the TV.
A broadcaster may include black bars on either
side of a wide screen broadcast. This is called a
“hybrid” aspect ratio and results in a black border
surrounding the video on a 4:3 TV. Because this is
part of the broadcast, the DCX3200 cannot
correct the video. You may be able to minimize
the border using the zoom feature on the TV.
Colors do not
appear
correctly
Be sure to match up each signal to the same
YPbPr connection on the TV, otherwise the colors
will not appear correctly on your TV.
45
Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044 U.S.A.
547052-001-b
10/08
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