6.1 headSet contRolS and indicatoRS............................................................................16
6.2 the taRGet Phone concePt.................................................................................................16
6.3 how to Make a call...................................................................................................................17
6.4 how to anSweR a call............................................................................................................18
6.5 hanGinG uP.........................................................................................................................................19
6.8 laSt nuMbeR Redial ....................................................................................................................20
6.10 liSteninG to MuSic.......................................................................................................................21
7.1 how to weaR the headSet ...................................................................................................22
7.3 RePlacinG the eaRbud..............................................................................................................23
7.5 headSet contRolS and SiGnalS.....................................................................................24
7.6 batteRy indicatoRS and RechaRGe..............................................................................29
7.7 PoweR Save Mode .........................................................................................................................29
7.8 StayinG within RanGe................................................................................................................29
7.9 MicRoPhone noiSe blackout™ ........................................................................................29
7.10 naRRowband vS. wideband audio...............................................................................29
7.11 hiGh caPacity JabRa Go inStallationS....................................................................30
Jabra GO 6430 User manUal
3
bluetooth adaPteR....................................................................................................................31
8.3 coMMunicatinG with a Pc...................................................................................................31
adaPteR and headSet ..............................................................................................................32
Multifunction button...........................................................................................................34
11.1 euRoPe.....................................................................................................................................................37
11.2 uSa and canada............................................................................................................................37
11.3 aSia/Pacific .........................................................................................................................................37
12.1 headSet..................................................................................................................................................38
12.2 headSet heaRinG PRotection...........................................................................................38
12.3 headSet batteRy ............................................................................................................................39
12.4 MateRialS and alleRGieS.......................................................................................................39
12.5 JabRa link 350 bluetooth adaPteR..............................................................................39
12.6 tRavel chaRGeR...............................................................................................................................40
12.7 PRoduct diSPoSal .......................................................................................................................40
12.8 ceRtificationS and Safety aPPRovalS.....................................................................40
13. GlOssary .............................................................................................. 41
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4
1. intRoduction
Thank you for selecting a Jabra GO™ 6430 headset solution. We are sure that you will enjoy its wide range
of features and find it comfortable to wear and easy to use.
the Jabra GO headset features extremely compact and light-weight construction, touch-panel volume control,
fast recharge, wideband audio and dual noise blackout™ microphones. the headset is compatible with nearly all
types of bluetooth mobile phones and provides additional support for advanced bluetooth features such as call
waiting and voice-activated dialing.
the Jabra GO 6430 package also includes the Jabra lInK™ 350 Usb bluetooth adapter and travel Charger. the
Jabra lInK 350 Usb bluetooth adapter plugs into to your computer and connects to your headset via bluetooth,
enabling you to use your headset together with softphones running on your pC. the travel Charger includes
compartments for both the headset and Jabra lInK 350 Usb bluetooth adapter, making it easy to take the
solution with you.
Jabra GO Headset features:
-
-
-
-
-
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dual noise blackout™ microphone
range up to 100m
lightweight (under 18g)
fast recharge
direct bluetooth link from the headset to a mobile phone
supports both the standard headset bluetooth profile and the more advanced hands-free profile to provide
features such as redial and voice-activated dialing
-
-
-
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Includes the ear-hook wearing style (headband and neckband are available as accessories)
Wideband audio for extra audio quality (when also supported by the connected phone)
touch-panel volume and mute control
Intuitive headset control via adaptive multifunction button for answer/end call, call-waiting control and other
functions
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status led
voice and audio feedback
advanced hearing protection with safetone™ noise-exposure protection
Jabra LINK™ 350 USB Bluetooth Adapter features:
-
-
-
-
-
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-
enables you to connect the headset to any pC using bluetooth
Connects to your pC via Usb
softphone support and control
Wideband audio for extra audio quality
headset configuration from the pC
range up to 100m
status leds
Jabra GO™ Travel Charger features:
-
-
-
holds the headset and Jabra lInK 350 Usb bluetooth adapter for easy transportation
provides a data interface which can be used for upgrading the headset firmware
Can recharge the headset from a mains power socket or a pC’s Usb port. When used with the car charger,
the travel charger can also charge the headset from a car cigarette-lighter socket
Jabra GO 6430 User manUal
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2. iMPoRtant waRninGS and Safety infoRMation
2.1 Read the Safety Guide
WARNING!: your headset includes a Warning & Declaration guide. do not attempt to assemble or use
your headset before you have thoroughly read and understood the safety guide. If you did not receive
the booklet, please contact your Jabra representative before continuing.
2.2 PRotectinG youR heaRinG with Safetone™
WARNING!: because a headset is held firmly against your ear, sudden, loud sounds pose a potential
hearing risk. furthermore, the more you use your headset each day, the lower the maximum volume
must be to protect against eventual hearing loss. Jabra GO headsets provide effective measures that
protect you against both of these types of dangers (see below).
SafeTone™ consists of two components — PeakStop™ and Intellitone™:
-
PeakStop™ Acoustic-Shock Protection
your Jabra GO headset automatically suppresses sudden loud sounds, thereby protecting your ears from
acoustic shock. this system is called peakstop™, which is only available from Jabra.
Intellitone™ Noise-Exposure Protection
-
Jabra GO headsets offer a choice of four protection levels (all of which also include the standard peakstop™
protection described above). these features protect your hearing by preventing acoustic shocks and limiting
the maximum noise exposure from the headset during your workday. this system is called Intellitone™,
which is only available from Jabra.
the table below summarizes the protection levels available.
Protection level
level 0
Criteria for selecting
basic protection against sound spikes [118 db(a)]; auto volume disabled
less than 4 hours on telephone/day
level 1*
level 2*
4-8 hours on telephone/day
level 3*
more than 8 hours on telephone/day
level 4 (tt4)
recommended australian protection level (telstra)
Table 1: Levels of IntelliTone™ hearing protection
to set the Intellitone™ level, use the Jabra Control Center application on your pC. see the Jabra pC suite online
help for details (see also Chapter 5 Installing and Running the Jabra PC Suite for more information about the pC
software).
Important: Check your local laws or regulations to find out whether a specific protection level is
mandated in your area.
* Compliant with directive 2003/10/eC of the european parliament and Council of 6 february 2003.
Jabra GO 6430 User manUal
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2.3 caRe and Maintenance
protect your headset and accessories just as you would any other type of sensitive electronic equipment. If your
Jabra devices require cleaning, then consider the following advice:
-
-
-
-
the headset, headband, neckband and ear hook can be wiped clean with a dry cloth if needed.
the cords can be dry-dusted as required.
the leatherette ear cushion(s) can be cleaned. When cleaning, remove them and wipe with a damp cloth.
the earbud can be replaced if it becomes dirty or uncomfortable. two extra, differently shaped earbuds are
included with your headset. Otherwise, you can order replacement earbuds from Gn at any time.
avoid getting moisture or liquids into any button ports, receptors or other openings.
avoid exposing the product to rain.
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2.4 otheR SPecificationS
for complete technical specifications, see Chapter 12: Technical Specifications.
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3. PRoduct oveRview
3.1 PackaGe contentS
1 Jabra GO Headset
2 Jabra LINK 350 USB Bluetooth Adapter
3 Travel Charger
4 Mains power adapter
5 Ear hook
6 Alternative, differently-shaped earbuds
7 USB cable
8 Installation CD with Jabra PC Suite Software and other tools
9 Warning & Declaration guide and quick-start guide
10Startup poster
4
2
1
LINK350
3
10
7
9
5
6
8
Figure 1: Components included with Jabra GO 6430
Jabra GO 6430 User manUal
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3.2 headSet diaGRaM
1
2
3
4
5
6
7
Multifunction button (answer/end call, among other functions)
Touch panel for volume (by sliding finger) and mute control (by double-tapping)
Dual Noise Blackout™ microphone
Activity and status indicator (multicolor LED)
Earbud (with speaker)
Mount for ear-hook wearing-style attachment
Recharge and data interface
1
4
2
5
3
6
7
Figure 2: Jabra GO headset as seen from the outer and inner sides, respectively
3.3 tRavel chaRGeR and JabRa link 350 uSb bluetooth adaPteR
diaGRaMS
1
2
3
4
5
6
Headset cradle
Power and data port
Jabra LINK 350 USB Bluetooth Adapter cradle
USB plug
LED activity indicators
Multifunction button
1
2
4
LINK350
5
6
3
Figure 3: Jabra GO 6430 Travel Charger (left) and Jabra LINK 350 USB Bluetooth Adapter (right)
Jabra GO 6430 User manUal
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3.4 oPtional acceSSoRieS
the following accessories for Jabra GO 6430 are available separately and are occasionally mentioned in the other
chapters of this manual. you may have ordered one or more of these together with your headset.
1
2
3
4
5
Headband
Neckband
Car charge adapter
Replacement ear hooks/Replacement earbuds
Travel kit (with Jabra GO travel charger, car charger,
Jabra lInK 350 Usb bluetooth adapter, mains power adapter and Usb cable)
6
Extra Jabra LINK 350 USB Bluetooth Adapter
1
2
3
5
4
LINK3
50
LINK350
6
Figure 4: Jabra GO accessories (available separately)
Jabra GO 6400 series accessories
Order number
1
2
3
4
5
6
14121-22
14121-23
14207-05
14121-21
headband
neckband
Car charge adapter
2 x replacement ear hooks/3 x replacement earbuds
100-65090000-49 travel kit (with Jabra GO travel charger, car charger, bluetooth adapter, mains power adapter and Usb cable)
100-63400000-59 extra Jabra lInK 350 bluetooth adapter variant supports microsoft OC
Jabra GO 6430 User manUal
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4. SySteM SetuP and connectionS
this chapter explains how to assemble your Jabra GO solution and connect it to your other office equipment.
4.1 chaRGinG the headSet
to charge the headset, insert it into the travel Charger and connect the mini-Usb port on the travel Charger to
a power source as illustrated below. the headset led will change from red to yellow while charging, then to green
when fully charged. If the headset is functioning while charging, the led can change to other colours and blink
to indicate other events/changes in state. see the section“headset visual Indicators (led)”for more.
Tip: the charge time from either pC or car cigarette-lighter socket is much longer than the charge time
from mains power.
Figure 5: Charging the headset
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4.2 aSSeMblinG the headSet
the headset can be worn in any of several wearing styles, including headband, ear hook and neckband. the ear
hook wearing-style attachment is included; the headband and neckband are available separately.
Figure 6: Assembling and wearing the Jabra GO headset in various styles
Choose a style and assemble the headset so that it will fit to your preferred ear. see Section 7.2: Assembling or
Changing the Wearing Style for detailed instructions.
Important: regardless of which wearing style you choose, always be sure to adjust the headset so that
the microphone is positioned as close to your mouth as possible. this will maximize the noise-cancelling
effect of its microphone and make sure that your voice comes through loud and clear.
Tip: If you use the ear hook, then slide the attachment up or down until the headset fits most
comfortably to your ear.
1 mm
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4.3 PaiRinG the headSet with youR Mobile Phone
to use bluetooth, you must set up the wireless communication between the Jabra GO headset and your mobile
phone by pairing them. pair the headset manually at any time using the procedure below.
1. If your headset is currently turned on, turn it off by pressing and holding on its multifunction button for about
4 seconds — until its led gives four quick flashes and then turns off.
2. put your (powered-off) headset in pairing mode by pressing and holding on its multifunction button for about
4 seconds — until its led lights a constant blue.
4 sec.
3. make sure that bluetooth is active on your mobile phone and put your phone into bluetooth pairing mode.
the exact procedure for doing this varies by mobile phone manufacturer and model — see your mobile
phone manual for details.
4. your phone now looks to see if any nearby bluetooth devices are advertising themselves for pairing. Use your
phone’s controls to identify and select the Jabra GO 6400 device. your phone may also ask for the headset’s
pass code. the pass code for all Jabra devices is 0000 (four zeros).
JABRA GO
5. your phone attempts to connect to the headset and then shows you the result of the attempt. If the attempt
fails, please try again. If you are still having trouble, please check your mobile phone documentation and/or
contact technical support for Jabra and/or your mobile phone.
Note: all communications between your Jabra GO headset and mobile phone are encrypted, so others
will not be able to intercept and understand your conversation. establishing this encryption is an important
part of the pairing process.
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4.4 JabRa link 350 uSb bluetooth adaPteR SetuP and connection
to connect the Jabra lInK 350 Usb bluetooth adapter and set it up for use with your computer and headset:
1. plug the Usb bluetooth adapter into the free Usb port on your pC.
the Usb bluetooth adapter installs automatically when you plug it in.
Note: even though the basic installation is automatic, you need to have installed the Jabra pC suite software
before the adapter can be used with any softphones (each type needs a specific driver). the Jabra pC suite
software is also required for downloading new firmware to the adapter.
2. after a few seconds, an led on the Usb bluetooth adapter will indicate the current status of the unit. do one
of the following, depending on the status indicated by the led:
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-
-
Constant green light:
the headset and Usb bluetooth adapter are already paired and connected and the pC’s softphone is the
current target. Go to step 3.
Constant yellow light:
the headset and Usb bluetooth adapter are already paired and connected and the pC’s softphone is not
the current target. Go to step 3.
Slow-flashing green light:
the headset and Usb bluetooth adapter are paired but not (yet) connected. make sure your headset is
switched on and close by and then tap the button on the adapter. When the light changes to constant
green or yellow (see above), your headset is connected.
-
Constant blue light:
the headset and Usb bluetooth adapter are not yet paired. the adapter is in pairing mode. this means
that you need to pair the headset to the Usb bluetooth adapter before you connect them. see the
section 9.3: Pairing the Jabra LINK 350 USB Bluetooth Adapter and Headset for instructions.
3. you are now ready to use your headset with your computer. If you have not already done so, then install the
Jabra pC suite software as described in Chapter 5: Installing and Running the Jabra PC Suite; see also the pC
suite online help.
Figure 7: Jabra GO headset paired with both a mobile phone and the Jabra LINK 350 USB Bluetooth Adapter
Jabra GO 6430 User manUal
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5. InstallIng and RunnIng the JabRa PC suIte
5.1 JabRa PC suIte FeatuRes
The Jabra PC suite is a collection of programs that support and expand your headset’s features. It enables you to:
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Control several types of softphone programs from your headset
Configure the headset from your PC
Update the firmware for your headset
save and recall headset configuration to/from your PC
Upgrade your Jabra solution by entering license keys for locked features
5.2 InstallIng the JabRa PC suIte
Installation instructions and a setup program for Jabra PC suite are included on the CD rOm that came with your
Jabra GO headset. Please see the documentation included on the CD or in the download package for instructions
and system requirements.
before first-time use, we recommend that you go to the Jabra website (www.jabra.com/pcsuite) to look for any
updates — you can download the latest version of the package from the Jabra web site at any time.
5.3 JabRa PC suIte doCumentatIon
all programs of the Jabra PC suite include complete online help. Where appropriate, this manual refers to settings
and features provided by the Jabra PC suite, but please see the online help for complete details about all
software features.
5.4 enablIng add-on FeatuRes
some advanced Jabra GO features are available at extra cost. To enable these, you must enter a license key using
Jabra Control Center. You might have received one or more license keys together with your headset, or you might
choose to purchase them at any time later using the Jabra e-commerce web site. new add-on features may also
become available through future software or firmware updates. Please see the Jabra PC suite online help for
complete details about how to purchase and enter new license keys.
5.5 FIRmwaRe uPdates
Firmware is software that runs inside many types of electronic devices, including your Jabra GO headset.
Occasionally, Jabra may release updates that can improve performance and/or add new functionality to your
headset.
Obtaining Firmware Updates
Visit the Jabra web site to find out if firmware updates are available for any of your Jabra GO products. You will be
able to download the updates from there as they become available.
Applying Firmware Updates
To apply a firmware update make sure your Jabra GO headset is not connected to any mobile phone or Jabra lInK
350 Usb bT adapter. Place your Jabra GO headset into its travel charger and connect the charger to your computer
using a Usb cable. Double tap the mFb button (Two quick taps with less than half a second between them) and
make sure the leD turns purple. Then run the firmware-update application of the Jabra PC suite. see the Jabra PC
suite online help for complete details.
5.6 CentRal admInIstRatIon and mass dePloyment
If you are an IT manager of an organization that is rolling out a large number of Jabra GO solutions, then you
might wish to use the Jabra Control Center, which is part of the Jabra PC suite.
For advanced Jabra products with many configuration parameters, the Jabra Control Center lets you save a device’s
complete configuration to a file on disk and load it into the same, or a similar device at a later point in time. This
feature enables you to make a snapshot or backup of your device’s current configuration. a configuration file can
be used to restore your device’s configuration at a later time if you wish to revert to a previous snapshot, or if you
need to clone your settings to a new device.
For mass deployment, you can save a copy of configuration settings from one Jabra GO device on PC and quickly
apply this configuration to new Jabra GO devices when you connect them to the administrator PC.
The ability to clone the configuration of one device to other similar devices is useful for mass deployment of
many devices in an organization. This means that an administrator only needs to manually go through the setup
of a single device and save its configuration to a file. This master configuration file can then be loaded into all
devices that are deployed in the organization.
access to a device from Jabra Control Center can be password protected, ensuring that only authorized users can
change settings.
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6. daily uSe — callinG, anSweRinG and hanGinG uP
6.1 headSet contRolS and indicatoRS
The Multifunction Button
the table below summarizes the various gestures recognized by the multifunction button. the terms listed in the
table are often used in this manual when describing how to use the headset. see also Section 7.5: Headset Controls
and Signals for complete details of all headset commands.
Gesture name
tap
How to make it
tap and release instantly (not longer than 0.8 seconds).
two quick taps (less than half a second between them).
press and hold the button for 1 - 3 seconds.
press and hold the button for 3 - 5 seconds.
double tap
press
long press
Table 2: Gestures for using the headset multifunction button; the terms here are used throughout this manual
Headset Visual and Audio Indicators
the headset provides status messages using both lights and audio signals. for example, the led lights various
colors to indicate battery level, incoming calls, on/off operations, etc. audio signals tell you when you have
pressed a button, selected a new target phone or changed the volume; in-ear ring tones are also provided.
see Section 7.5: Headset Controls and Signals for complete details.
6.2 the taRGet Phone concePt
the target phone is the phone to which the audio link for your (outgoing) call is activated when you tap the
multifunction button (mfb) on the headset. you can select a different target phone by pressing the headset mfb.
the effect of activating the audio link to an idle target phone varies depending on the gesture you use on
the headset mfb, on your set-up and on the features supported by your phone — for mobile phones you can
activate voice-activated dialing or redial, for softphones you can open the audio link and (for some softphones)
redial.
If you initiate an outgoing call from a mobile- or softphone, the audio link opens automatically when the phone
goes off-hook. this phone-initiated outgoing call does not affect your choice of target phone.
for incoming calls on phones with ring detection — as is the case with mobile phones and most softphones —
activating the headset mfb accepts the call. When the incoming call ends, the target phone returns to the selected
target phone before the incoming call.
for phones where ring detection is not possible, you have to change the target phone manually before you can
accept the call. In this case, when the call ends the target phone is the phone for which you accepted the call.
for maximum convenience, set the target phone to the phone which you are most likely to use for outgoing calls.
Jabra GO 6430 User manUal
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6.3 how to Make a call
Standard Mobile Phone Dialing
to place a call through your mobile phone, dial the number as usual and then press the call button on the
mobile. On most phones, the audio link from the mobile phone to your headset opens automatically.
Figure 8: To make a call on your mobile phone, simply dial as usual while wearing the headset
Note: some mobile phones may work differently and/or require you to configure them to work as described
above. please see your mobile phone documentation for complete details about how to use it with
a bluetooth headset.
Voice-Activated Mobile Phone Dialing
this feature requires that your mobile phone supports the hands-free Bluetooth profile. see your mobile phone’s
documentation for details about how to set up voice-activated dialing and whether this feature is supported over
bluetooth.
Figure 9: To use voice-activated dialing, tap the multifunction button and speak the appropriate voice tag
to use voice-activated dialing with a mobile phone that supports it:
1. If necessary, set the mobile phone as the current target for your headset (see also Section 6.2: The Target Phone
Concept).
2. tap the headset’s multifunction button. you will then hear the voice-dialing prompt generated by your mobile
phone. speak the trigger for the number you want and allow the phone to dial.
Tip: your voice tags may work better if you record them using the headset rather than your phone’s
built-in microphone. this will make sure that the sound the phone“hears”coming from the headset when
dialing will be the closest possible match to the recorded voice tag.
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Calling through a Softphone
Figure 10: To make a call on your softphone, simply dial as usual while wearing the headset
to place a call through your softphone, dial the number or choose a contact using your softphone program. the
audio connection to your headset will activate automatically as soon as your recipient’s phone begins ringing.
Note: If you are using an unsupported softphone, then you may need to use Jabra Control Center to
activate the audio link from your pC to your headset before dialing. see the pC suite online help for
details. see also Chapter 5: Installing and Running the Jabra PC Suite.
6.4 how to anSweR a call
to answer a call from any connected phone:
1. you will hear a ringtone from the ringing phone and/or headset. the ringtone played in the headset normally
also indicates which phone is ringing (see also Section 7.5: Headset Controls and Signals). the headset will
usually automatically switch the target phone to the one that is ringing.
2. Tap the multifunction button on the headset. you can also answer a call using the native controls of your
mobile phone or softphone. If you are using an unsupported softphone, then you must always use the
softphone’s native interface to answer a call.
Figure 11: Answering a call
Note: the above procedure assumes that you are using a softphone supported by Jabra pC suite. If you
are using an unsupported softphone, then you may need to use Jabra Control Center to activate the
audio link from your pC to your headset before answering. see the pC suite online help for details.
Jabra GO 6430 User manUal
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6.5 hanGinG uP
to terminate a call when no calls are on hold, Tap the headset multifunction button. you can also terminate a call
using the native controls of your mobile phone or softphone. If you are using an unsupported softphone,
then you must always use the softphone’s native interface to hang up.
Figure 12: Hanging up
6.6 contRollinG the SPeakeR voluMe and MicRoPhone
the headset features a touch panel that is similar to the touch pad included with many laptop computers.
Use it to adjust the volume you hear in your headset and to mute/unmute the microphone.
-
-
-
slide your finger up the touch panel (away from your mouth) to increase the volume.
slide your finger down the touch panel to decrease the volume.
double-tap on the touch panel to mute or unmute the microphone.
2 x
Figure 13: Using the volume strip and mute control
Note: a tone will sound to indicate each new volume setting; a double tone indicates that you have
reached maximum or minimum volume. you will also hear a soft tone in the headset to remind you when
microphone muting is active; this signal will repeat occasionally until you reactivate the microphone.
If you hang up while the microphone is muted, it will automatically be re-enabled the next time you place
or answer a call.
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6.7 SwitchinG between youR Phone and headSet
It is possible to enable or disable the headset without interrupting your current call. the procedure is intuitive but
slightly different depending on which type of phone you are using, as outlined below.
-
-
For mobile phones, the procedure for switching to and from the headset varies by phone model. please see
your mobile phone documentation for details.
For softphones, your headset is likely to be your only option, but if other audio devices are connected to your
pC, you may be able to switch to them by changing the audio preferences for Windows and/or your softphone
program.
6.8 laSt nuMbeR Redial
Jabra GO is able to send a redial command to the current target phone. this feature requires that the target
phone supports the redial command; check your phones’documentation for details.
to use last-number redial with a phone that supports it:
1. If necessary, set the appropriate phone as the current target for your headset (see also Section 6.2: The Target
Phone Concept).
2. Double-tap the headset’s multifunction button. Jabra GO sends the redial command to the selected target
phone and opens the audio link.
6.9 ManaGinG call colliSionS and call waitinG
Call collision and call waiting both refer to situations in which you are already on the phone when another call
comes in.
-
Call Collision
Occurs when you are talking on one phone and a call comes in on a different phone that is also connected to
your headset. the headset informs you that the collision occurred by playing the ringtone associated with the
incoming phone, but it is not able to place calls on hold. you must therefore choose to answer the new call
(thus terminating your current call) or to ignore the new call.
-
Call waiting
enables you to place a current call on hold to answer another call coming in (or on hold) on the same phone.
this feature is available only for selected softphones and mobile phones. for mobile phones this feature
depends on your network operator and subscription type.
Managing Call Collision
When call collision occurs, the headset plays the ringtone associated with the incoming phone. do one of the
following:
-
-
to end the current call and answer the new call, tap the headset’s multifunction button.
to reject the incoming call and remain on the current call, double-tap the headset’s multifunction button.
Managing Call Waiting
Call waiting is a feature provided by your phone company or softphone program, which means that it is largely
external from the headset. however, you are able to manage call waiting using your headset multifunction
button for the following types of phones:
-
-
mobile phones with call-waiting features and full support for the hands-free bluetooth profile.
softphones with call-waiting features that are also specifically supported by a Jabra driver.
If you are using an unsupported soft- or mobile phone, then you must use your phone’s native interface to
manage its call-waiting features.
When call waiting is triggered by a new incoming call, the following occur:
-
-
the standard call-waiting tone will sound in your headset.
Call-waiting control is enabled for the headset multifunction button.
do the following to manage the call waiting features from your headset:
-
to hold the current call and switch to an incoming or held call, press the headset’s multifunction for about
2 seconds.
-
-
to end the current call and switch to an incoming or held call, tap the multifunction button.
to reject the incoming call and remain on the current call, double-tap the multifunction button.
Note: the above gestures may not work with all softphones and mobile phones. see also your phone’s
documentation for more information about call waiting. you can always use your phone’s native interface
to control call waiting if remote control is not working for you.
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6.10 liSteninG to MuSic
to listen to music from your pC, use the Jabra Control Center and/or its icon in the Windows notification area
to activate the audio link from the pC to the Jabra GO headset. provided no other phone lines are active, your
headset will then begin to play all of the sounds generated by your pC, including music from your media player.
alternatively, you can use the Jabra pC suite to set the audio link to open automatically when sound is detected
on the Usb interface. see also the Jabra pC suite online help for details.
to listen to music from a mobile phone, use the controls provided by your phone as described in its user manual.
note also the following:
-
music sounds best when you use wideband audio when possible. see Section 7.10: Narrowband vs. Wideband
Audio.
-
If you are using a supported media player and softphone on your pC, then the Jabra softphone driver will
automatically pause the music when a call comes in. you must manually restart the music, however.
6.11 uSinG MS office coMMunicatoR with youR headSet
microsoft Office Communicator communicates directly with attached Usb devices and does not require a
dedicated driver to work with Jabra products. for the same reason, you do not need to install or run Jabra pC
suite in order to send commands from your headset to the softphone. however, you will still use Jabra pC suite
whenever you want to configure your Jabra device using the Jabra Control Center.
the GO 6430 is optimized for microsoft Office Communicator, it should automatically be recognized and configured
for Office Communicator as soon as you plug it into your computer. Other Jabra products can also be used with
Office Communicator, but you may need to configure Office Communicator to use the headset, which is easy to do
(see your Office Communicator documentation for details).
after connecting your headset to your computer, run the Jabra Control Center and check to see if it shows
a setting for choosing between Office Communicator and Jabra softphone drivers as the default target for the
button on your headset. If you use Office Communicator as your primary softphone, then make sure this is set
to “Office Communicator”. the settings provided by Jabra Control Center vary depending on which headset is
connected to your computer.
you are able to control the following features of microsoft Office Communicator using your standard Jabra
headset controls:
-
-
-
-
Incoming call notification
accept incoming call
end call
mute microphone
the headset controls for invoking each of the above features of your softphone work in exactly the same way as
they do for your mobile phone.
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7. the JabRa Go headSet
this chapter provides in-depth details about the Jabra GO headset. see also Chapter 3: Product Overview for
detailed diagrams.
7.1 how to weaR the headSet
you can wear your Jabra GO headset in a variety of styles, each of which can be worn on either the left or right
ear., as illustrated below.
Figure 14: Wearing the Jabra GO headset in various styles
Important: regardless of which wearing style you choose, always be sure to adjust the headset so that
the microphone is positioned as close to your mouth as possible. this will maximize the noise-cancelling
effect of its microphone and make sure that your voice comes through loud and clear.
Tip: If you use the ear hook, then slide the attachment up or down until the headset fits most comfortably
to your ear.
7.2 aSSeMblinG oR chanGinG the weaRinG Style
Jabra GO uses a modular system that enables you to adapt your headset to a variety of wearing styles. you can
change your wearing style at any time.
Attaching the Ear Hook for either Ear
to attach the ear hook or change the ear on which you wear it:
1. remove the current wearing-style attachment, if any.
2. the ear hook attachment fits into a hole that passes all the way through the hinge-like mount on the inner
side of the headset. push the pin of the ear hook down into the top or bottom side of this hole, depending on
which ear you wish to wear it on.
3. slide the attachment up or down in its fitting until the headset fits most comfortably to your ear.
1 mm
Figure 15: Attaching the ear hook
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Attaching a Head- or Neckband
to attach a head- or neckband:
1. remove the current wearing-style attachment, if any.
2. align the earbud and fitting of the headset with the matching holes on the head- or neckband and press until
it clicks into place.
3. put on the headset and rotate the microphone until it is as close as possible to your mouth.
Figure 16: Attaching the Jabra GO headset to a head- or neckband
Removing a Wearing-Style Attachment
to remove a wearing-style attachment, perform the opposite procedure to that described above for attaching it.
7.3 RePlacinG the eaRbud
after extensive use, the earbud of the Jabra GO headset may become worn, dirty and/or uncomfortable. the
headset includes two extra, differently-shaped earbuds. Otherwise, you can order additional replacements from
Gn at any time.
to remove the earbud, hold the headset with the earbud facing you and twist the earbud gently anti-clockwise
until it comes free. then align the replacement earbud onto the same fitting and gently press it down until it
clicks into place (do not rotate).
7.4 uSinG the headSet with otheR bluetooth deviceS
Pairing the Headset with a Mobile Phone
the Jabra GO headset is based on bluetooth and can therefore be used with any mobile phone that also supports
bluetooth. you must set up the wireless communication between the two devices by pairing them. see Section
4.3: Pairing the Headset with your Mobile Phone for complete instructions.
Pairing the Headset with a Jabra LINK 350 USB Bluetooth Adapter
to pair the headset to a Jabra lInK 350 Usb bluetooth adapter connected to your computer, place both units
in pairing mode while they are close to each other. they will find each other automatically and then pair and
connect to each other as needed. see Section 9.3: Pairing the Jabra LINK 350 USB Bluetooth Adapter and Headset for
complete details.
Managing Your Bluetooth Connections and Pairing Table
Once you have paired it with your mobile phone and Jabra lInK 350 Usb bluetooth adapter, the headset
manages its bluetooth connections automatically. however, you may sometimes need to manage your bluetooth
connections and pairing table more carefully. see Section 7.12: Managing Bluetooth Connections and the Pairing
Table for complete details.
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7.5 headSet contRolS and SiGnalS
all Jabra GO headsets feature a collection of controls and indicators that enable you to manage and monitor your
calls. these are:
1. Multifunction button
this button is located near the back of the headset. through a combination of taps, double-taps, short presses
and long presses, you will be able to execute all of the most-needed functions, including answering a call,
hanging up, switching between held calls, and more.
2. Touch panel
this touch-sensitive panel is similar to the touch pad included with many laptop computers. It enables you to
adjust the speaker volume and mute/unmute the microphone.
3. Audio signal tones
the headset generates several types of soft signal tones to let you know when you have an incoming call,
muted call, call on hold, low battery, or other type of event. It also responds each time you use the
multifunction button.
4. Headset visual indicator
a multicolor led lets others see when you are on the phone and also gives feedback for certain types of
events, such as low battery, incoming call, etc.
3
2
1
4
Figure 17: Jabra GO headset controls and indicators
The Multifunction Button
the table below summarizes the various gestures recognized by the multifunction button. the terms listed in the
table are often used in this manual when describing how to use the headset.
Gesture name
tap
How to make it
tap and release instantly (not longer than 0.8 seconds).
two quick taps (less than half a second between them).
press and hold the button for 1 - 3 seconds.
press and hold the button for 3 - 5 seconds.
double tap
press
long press
Table 3: Gestures for using the headset multifunction button; the terms here are used throughout this manual
Jabra GO 6430 User manUal
24
the precise effect of each type of gesture depends on what you are currently doing (e.g., if you are already on
a call, which phone is the current target, etc.). the table below summarizes all of the control possibilities
presented by the multifunction button.
Double-
Tap
Press
(hold 1-3 sec)
Long Press
(hold 3-5 sec)
Function
Tap
answer incoming call
Connect to the current target phone
(e.g., go to dial tone; voice-activated dialing)
enable voice-activated dialing (when target
is a cell phone that supports this)
end current call (and activate held or
incoming call, if any)
Call the last number dialed on current
target phone (supported softphones and
mobile phones only)
reject incoming call (when already on a call)
switch target phone (when no call is active)
power-on headset
(when power is off)
reject incoming call (when no call is active)
hold current call and switch to held or
incoming call (supported softphones and
mobile phones only)
power-off headset
(when power is on)
activate bluetooth pairing mode
(when power is off)
Table 4: All multifunction button commands
The Touch Panel
the headset features a touch panel that is similar to the touch pad included with many laptop computers. Use it
to adjust the volume you hear in your headset and to mute/unmute the microphone.
-
-
-
slide your finger up the touch panel (away from your mouth) to increase the volume.
slide your finger down the touch panel to decrease the volume.
double-tap on the touch panel to mute or unmute the microphone.
see also Section 6.6: Controlling the Speaker Volume and Microphone.
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25
Headset Signal Tones
the headset uses a variety of soft tones to alert you to events such as an incoming call, multifunction button
presses, volume changes, and more. these enable you to keep track of what is going on while you are wearing
the headset.
Sample
(click to play)
State or event
Tone description
power on
a 3-note melody ending on a high note
a 3-note melody ending on a medium-low note
a quick medium tone
power off
button tap
button double-tap
button press
two button-tap tones
the button-tap tone followed by a longer tone
a short, high tone that indicates the new volume
two short, high notes
turn volume up
maximum volume reached
turn volume down
minimum volume reached
a short, low tone that indicates the new volume
two short, low notes
a quick medium tone, rest and quick low tone;
repeats occasionally
mic mute
Incoming softphone call
a very fast, medium-pitch melody
Incoming mobile phone call
a very fast, low-pitch melody
a slow, medium melody; or a human voice
announcing “softphone”in english
target changed to softphone
a slow, deep melody; or a human voice announc-
ing “mobile phone”in english
target changed to mobile phone
Call ended
a quick melody ending on a low note
battery low
two very quick, low tones; repeats occasionally
two slow medium-pitch notes, a long rest, and
then two more; repeats occasionally
Calls on hold via call waiting
pairing succeeded
three slow tones ending on a medium-high note
error (such as pairing failed)
three quick tones followed by a lower long tone
Table 5: Headset signal tones and their meanings
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Choosing Voice or Tones for Target indicators
The headset is capable of playing either a tone or a human voice when you change the target phone, thus telling
you what the new target is. The human voice is always in english, regardless of your other language settings.
by default, the human voice will be played. However, if you do not like hearing the english voice, you can switch
to using the tones.
To change this setting, use the Jabra Control Center program of the Jabra PC suite running on your PC. see the
online help for complete details.
Headset Visual Indicators (LED)
The headset includes a multicolor leD, which indicates the state of the headset as outlined in the table below.
During charging, the headset shows the charging progress in combination with the table’s various visual
indicators as follows:
- less that 10% battery capacity: state leD indication (see table below) is shown interspersed with a constant
red light
- between 10% and 100% battery capacity: state leD indication is shown interspersed with a constant yellow light
- Fully charged: state leD indication is shown interspersed with a constant green light
Headset state
LED when battery level is good
LED when battery level is low
blue 200ms
Off 4800ms
Idle (powered on, but not
connectable, pairing, ringing,
call active or audio link)
repeats for 60 seconds
same as for good battery level
Green 300ms
Off 300ms
red 100ms
Off 500ms
Green 300ms
Off 300ms
red 100ms
Off 500ms
Connectable
Green 300ms
Off 1500ms
red 100ms
Off 1700ms
repeats indefinitely
repeats for 60 seconds
blue 100ms
red 100ms
Off 300ms
Off 300ms
blue 100ms
red 100ms
Call active or audio link open
Off 2000ms
Off 2000ms
repeats indefinitely
repeats indefinitely
blue 100ms
red 100ms
Off 300ms
Off 300ms
blue 100ms
red 100ms
ringing
Off 1000ms
Off 1000ms
repeats indefinitely
repeats indefinitely
Green 100ms
Off 100ms
Power being turned on
repeats to a total of 3 times
same as for good battery level
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Headset state
LED when battery level is good
LED when battery level is low
red 100ms
Off 100ms
power being turned off
repeats to a total of 3 times
same as for good battery level
Constant blue
Constant red
pairing
blue 200ms
red 100ms
Off 400ms
Off 300ms
pairing succeeded
repeats to a total of 5 times
repeats to a total of 5 times
Constant yellow
Constant red
Charging
Constant green
fully charged in cradle
n/a
Table 6: Headset visual signals and their meanings
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7.6 batteRy indicatoRS and RechaRGe
Battery indicators
the headset indicates the current headset battery level as follows:
-
-
the headset led indicates, among other things, its battery and charging status; see the table above for details.
While the battery is low, you will hear an audio signal (two quick, low tones) every minute or so in the headset.
Recharging the Headset
to recharge your headset battery, place the headset into its travel Charger and connect the charger to power.
see also Section 4.1: Charging the Headset.
7.7 PoweR Save Mode
you can choose to put the headset into power save mode. the means that the headset saves power at the
expense of a slightly reduced range.
you can enable / disable power save mode from the Jabra Control Center (it is disabled by default).
If the sound is distorted with power save mode enabled, disable it, then turn the headset off and then back on again.
power save mode uses the bluetooth enhanced data rate (edr) feature.
7.8 StayinG within RanGe
the Jabra GO headset supports the following maximum ranges:
-
When talking through the Jabra lInK 350 Usb bluetooth adapter:
up to 100m
-
When talking over bluetooth Class 2 (most) mobile phones:
up to 25m
In practice, you will probably find the range to be somewhat shorter due to physical obstructions and
electromagnetic interference. also, if your headset is in power save mode, the range is slightly reduced.
the sound in your headset will slowly deteriorate as you move farther from its bluetooth partner; move back into
range to restore sound quality. all sound will stop if you move all the way out of range.
If you are talking through the Jabra lInK 350 Usb bluetooth adapter, then your call will be kept open for up to
120 seconds after you go out of range and then disconnected. If you are talking trough a mobile phone, then
your call will probably be disconnected the moment you walk out of range.
after moving out of range, the headset will try to reconnect to the lost device periodically – the headset will try to
reconnect every 15 secs up to five times and then every 895 secs up to 20 times. after this, it gives up to save power.
you can manually force a reconnection attempt at any time by manually tapping on the multifunction button
while the lost device is the target.
Usually, when you turn off a connected bluetooth device while the headset is turned on, the headset will react in
the same way as if you had simply walked out of range, as described above.
Tip: for optimal performance with a bluetooth Class 2 mobile phone, wear the headset and your mobile
phone on the same side of your body or within line of sight. In general, you will get better performance
when there are no obstructions between your headset and your mobile phone.
7.9 MicRoPhone noiSe blackout™
the Jabra GO headset features an advanced, two-microphone noise blackout™ system that will help ensure that
your voice will be clear and easy to understand — even when you are sitting in a crowded office or other noisy
environment. It works by using a pair of directional microphones: one facing towards your mouth and one facing
away. these two signals are combined inside the headset, which subtracts the room-noise signal from the voice
signal, leaving only your voice behind when it is sent to your phone.
this system works best when the headset’s microphone is placed as close as possible to your mouth.
7.10 naRRowband vS. wideband audio
the Jabra GO headset supports both wideband and narrowband audio, but uses narrowband by default. you
should consider using wideband if you listen to music from your pC and/or if your softphone also supports it.
note, however, that wideband audio may slightly reduce the range of your headset.
you are able to configure narrowband/wideband operation for each pC and softphone using the Jabra pC suite.
see the Jabra pC suite online help for details.
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7.11 hiGh caPacity JabRa Go inStallationS
bluetooth technology uses low-power radio technology for wireless transmission. all radio technologies are
subject to interference from other products using radio technologies commonly used in offices.
therefore, under certain conditions, you might experience some performance degradation if you install many
Jabra GO headsets in one location or if there is interference from other radio technologies. for bluetooth, those
performance degradations are typically the result of interference from other bluetooth products including Jabra
GO products and from Wifi networks. performance issues manifest themselves as audible clicks and pops but will
very seldom prevent headset operation.
the following rules of thumb will help you plan a high capacity installation to minimize interference and to ensure
an optimal audio performance (a high quality audio based on a signal-to-noise consideration).
•
If you install fewer than 25 Jabra Bluetooth headsets in one area, you are advised to separate headset bases so
that they are at least 1 – 2m apart.
•
If you install more than 25 Jabra GO headsets in one area, then you should observe the following conservative
planning assumptions (valid for bluetooth class 1 operation):
#
#
#
for 26 – 81 bluetooth headsets in one area, ensure on average 4m2 – 16m2 per headset (2m – 4m base-to-
base separation).
for 82 – 169 bluetooth headsets in one area, ensure on average 16m2 – 25m2 per headset (4m – 5m base-
to-base separation).
above 169 bluetooth headsets in one area, ensure minimum 25m2 per headset (minimum 5m base-to-base
separation).
•
•
The planning assumptions are conservative in the sense that they assume users are on call 100% of the
time. In many cases, 50% is a better assumption, even for some contact centers, while typical office planning
assumes 10-15% call time. this reduced on-call time has an impact on the planning assumptions. If the users
are on call less than 50% of time, use the following rules of thumb:
26 – 81 headsets:
82 or more headsets:
#
#
2m2 – 8m2 area, 1.4m – 2.8m separation
12m2 area, 3.5m separation
Use of the headset’s power save mode is recommended for a high capacity installation.
the area referred to above depends on the building layout. It could be an open space office, or a set of collocated
offices separated by lightweight walls. Offices far apart, say >100m apart, or shielded by heavy concrete walls
should not be considered as one area. the above planning figures are valid if most users are near their bases
(<3m distance). If most users are >5m away from their bases, you should roughly double the recommended area.
In all cases, you should check whether a Wifi network (in particular 802.1 b, g, n type of network) is used. If Wifi
is heavily used, you may need to reduce the number of headsets to ensure satisfactory Wifi performance. Using
more than 20 bluetooth headsets with 100% call time in an area where Wifi is heavily used needs a proof-of-
concept installation.
practical customer cases indicate that bluetooth headsets scale very well in high capacity deployments.
7.12 ManaGinG bluetooth connectionS and the PaiRinG table
Making and changing Connections
the headset is able to maintain up to two connections (typically to a mobile phone and Jabra lInK 350 Usb
bluetooth adapter). If you want to connect to a third device that is already paired with the headset, then turn off
the headset and the unit you wish to disconnect, then turn on the new unit to which you wish to connect and
turn the headset back on again.
another way to change the connection is to manually pair or re-pair the headset with any device not currently
connected (it does not matter if they are already in one another’s pairing tables). see also Section 7.4: Using the
Headset with Other Bluetooth Devices.
Clearing the Bluetooth Pairing Table
When you pair two bluetooth devices, each device adds the other to its own internal pairing table, thereby
enabling the two devices to connect to one another and use encrypted communication. the Jabra GO headset is
able to hold up to 8 devices in its pairing table. If you add a ninth device, the headset will automatically remove
an item from the table to make room for the new one. In this case, an item is selected for removal based on the
time at which it was last used — the item whose last use was the longest time ago is removed.
you can also clear the entire pairing table manually. to do so, use the Jabra pC suite. see Chapter 5: Installing and
Running the Jabra PC Suite for more information.
after clearing its pairing table you must re-pair the headset to each relevant device: see Section 7.4: Using the
Headset with Other Bluetooth Devices for details.
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8. uSinG the tRavel chaRGeR
the Jabra lInK 350 Usb bluetooth adapter and travel Charger are included with the Jabra GO 6430 package; they
are available as accessories for all other Jabra GO solutions. this chapter explains how to use the travel Charger.
see also Chapter 3: Product Overview for detailed diagrams.
8.1 StoRinG the headSet and JabRa link 350 uSb bluetooth adaPteR
the travel Charger includes compartments for storing the headset on one side and the Jabra lInK 350 Usb
bluetooth adapter on the other. these make it easy to bring a full Jabra GO solution with you and also prepare
the headset to be charged.
3
Figure 18: The Jabra GO headset and Jabra LINK 350 USB Bluetooth Adapter fitting into the Travel Charger
8.2 chaRGinG the headSet with the tRavel chaRGeR
to charge the headset, insert the headset into the travel Charger and connect the mini-Usb port on the travel
Charger to a power source. see Section 4.1: Charging the Headset for details.
8.3 coMMunicatinG with a Pc
you can use the programs of the Jabra pC suite to make headset settings and to update the headset firmware
while the headset is docked in its travel Charger and connected to the pC via a Usb cable. the headset battery
will also be charged while it is connected in this way, but more slowly than if you connected the charger to a wall
outlet. (though you can also update the headset’s configuration wirelessly via the Jabra lInK 350 Usb bluetooth
adapter, you can only update the firmware when it is physically connected via the Usb cable and travel Charger.)
see also Chapter 5: Installing and Running the Jabra PC Suite for more information about configuring your headset
from your pC and updating its firmware.
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9. the JabRa link 350 uSb bluetooth adaPteR
the Jabra lInK 350 Usb bluetooth adapter and travel Charger are included with the Jabra GO 6430 package; they
are available as accessories for all other Jabra GO solutions. this chapter explains how to use the Jabra lInK 350
Usb bluetooth adapter. this chapter explains how to use the travel Charger. see also Chapter 3: Product Overview
for detailed diagrams.
9.1 JabRa link 350 uSb bluetooth adaPteR diaGRaM
1. Activity indicators (LEDs)
2. USB plug
3. Multifunction button
2
1
3
LINK350
Figure 19: Jabra LINK 350 USB Bluetooth Adapter
9.2 PuRPoSe of the JabRa link 350 uSb bluetooth adaPteR
the Jabra lInK 350 Usb bluetooth adapter connects to your computer and communicates with your headset via
bluetooth. It provides the following features:
-
-
-
-
basic bluetooth connection
softphone control
Wideband audio
headset configuration
though it is also possible to pair your Jabra GO headset with any standard bluetooth device — including
bluetooth pC cards — this type of pairing provides only the basic connection (the first point listed above) and
you may also experience compatibility issues. softphone-control, wideband audio and headset-configuration
features require the Jabra lInK 350 Usb bluetooth adapter.
9.3 PaiRinG the JabRa link 350 uSb bluetooth adaPteR and headSet
the headset and Jabra lInK 350 Usb bluetooth adapter are already paired from the factory. the procedure given
below is only necessary if pairing is lost.
to pair your Jabra GO headset and Usb bluetooth adapter:
1. attach the Usb bluetooth adapter to your pC and turn on the pC (see also the section 4.4: Jabra LINK 350 USB
Bluetooth Adapter Setup and Connections).
2. put the Usb bluetooth adapter in pairing mode by pressing and holding its multifunction button for about
2 seconds — until its blue pairing led turns on and stays lit.
3. If your headset is currently turned on, turn it off by pressing and holding on its multifunction button for about
4 seconds — until its led gives three quick red flashes and then turns off.
4. put your (powered-off) headset in pairing mode by pressing and holding on its multifunction button for about
4 seconds — until its led lights a constant blue.
5. place the headset close to the Usb bluetooth adapter and wait for a few seconds. When pairing is successful,
you will see the following indicators:
-
-
On the adapter: the led flashes blue quickly 5 times and turns off.
On the headset: the led flashes blue 5 times and then turns off.
Jabra GO 6430 User manUal
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6. your headset and Usb bluetooth adapter are now paired and connected.
Figure 20: Jabra GO headset paired with both a mobile phone and the Jabra LINK 350 USB Bluetooth Adapter
9.4 JabRa link 350 uSb bluetooth adaPteR viSual indicatoRS
the Jabra lInK 350 Usb bluetooth adapter includes a pair of closely spaced leds, which light in various colors
and patterns to indicate the status of the adapter and its connections. these are summarized in the table below.
Adapter Status
LED Signal
Connected and ready for use, softphone is current target
Constant green
Connected and ready for use, softphone is not current target
Constant yellow
paired but not connected
pairing mode
pairing succeeded
Online
slow-flashing green
Constant blue
Quintuple (5x) blue flash (displays once)
moderate blue flash
triple blue flash
ringing
muted
Constant red
Table 7: Visual signals of the Jabra LINK 350 USB Bluetooth Adapter and their meanings
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9.5 the JabRa link 350 uSb bluetooth adaPteR Multifunction button
the Jabra lInK 350 Usb bluetooth adapter includes a single button, which you can use for many purposes
depending on which state the adapter is in (e.g., waiting, active, call-on-hold) and the type of gesture you use on
the button (i.e., tap or press). Its functions and use are similar to the multifunction button on the headset.
the button recognizes the following types of gestures:
-
-
Tap: a short, instantly released tap (not longer than 0.8 seconds).
Press: press and hold the button for 1 - 3 seconds.
the table below summarizes all of the control possibilities presented by the multifunction button.
Press
(hold 1-3 sec)
Function
Tap
enter pairing mode (when not in pairing mode)
Cancel pairing (when already in pairing mode)
Connect to a headset that is already in the adapter’s pairing list
disconnect a connected headset
Table 8: Commands that can be issues to the Jabra LINK 350 USB Bluetooth Adapter using its multifunction button
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10. faQS and tRoubleShootinG
Q
a
WHY WON’T MY HEADSET PAIR WITH MY MOBILE PHONE?
please check the following:
- make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the
multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode
(press and hold for 4 seconds). In pairing mode, its led should be a constant blue color. If it’s red, that means
the headset needs charging.
- make sure that bluetooth® is active on your mobile phone and put it into bluetooth® pairing mode. the exact
procedure for doing this varies according to brand and model. see your user manual for details.
- remember that the headset identifies itself as“Jabra GO 6400”— you need to find and select this on your
phone. you might also be prompted to enter the pass code“0000”(four zeros) to accept pairing.
If you are still having trouble, see the section called“pairing the headset with your mobile phone”in the user
manual for more information.
Q
a
WHY WON’T MY HEADSET PAIR WITH THE USB BLUETOOTH® ADAPTER?
please check the following:
- make sure that the headset is charged and in pairing mode – see above.
- make sure that the adapter is in pairing mode. With the adapter attached to the pC, press and hold the multi-
function button down for 2 seconds to put it in pairing mode. If in pairing mode, its led is a constant blue color.
If you are still having trouble, see the section called“pairing the adapter and headset”in the user manual for
more information.
Q
a
WHY DOESN’T MY COMPUTER DETECT THE USB BLUETOOTH® ADAPTER?
try connecting your Usb bluetooth® adapter to another Usb port on the pC. also, please note that it must be
a direct connection - i.e. with no Usb hub in between.
Q
a
WHY DOESN’T MY HEADSET WORK WITH MY SOFTPHONE / MOBILE PHONE?
please check the following:
- make sure the headset is charged. the led is a constant green when fully charged.
- make sure you are within range of the Usb bluetooth® adapter or mobile phone. see the question on range,
below.
- the adapter/mobile phone and the headset may no longer be paired. see the questions on pairing these
devices, above.
Q
a
I CANNOT HEAR ANYTHING IN MY HEADSET WHEN USING MY MOBILE PHONE.
try the following:
- make sure the two devices have been paired and are in range.
- Increase the speaker volume on the headset by sliding your finger along the touch-sensitive panel on the
side of the headset.
Q
a
MY HEADBAND / EARHOOK / NECKBAND IS BROKEN. HOW DO I GET ANOTHER ONE?
simply contact your local Jabra supplier and place an order. you can find the part numbers in the section called
“Optional accessories”in the user manual.
Q
a
I HEAR A LOW NOISE IN THE HEADSET WHEN THERE IS SILENCE AT THE OTHER END?
your headset is probably using one of the highest volume settings. decrease the speaker volume on the
headset by sliding your finger down the touch-sensitive panel on the side of the headset.
Q
a
I CAN’T HEAR SOUND OR LISTEN TO MUSIC FROM MY PC IN MY HEADSET.
please check the following:
- make sure that the Usb bluetooth® adapter is selected as the current audio device both in the Windows
sound control panel and in the application you are using.
- make sure the audio link to the pC is open (e.g. by right-clicking on the Jabra device service icon in the
Windows notification area on your pC).
- make sure softphone is enabled in Jabra pC suite.
Jabra GO 6430 User manUal
35
Q
a
DOES WI-FI INTERFERE WITH JABRA GO 6430 IF YOU HAVE THEM IN THE SAME PLACE?
no, the Jabra GOtm 6430 uses adaptive frequency hopping, thereby avoiding channels that are blocked by
Wi-fi. to ensure good sound quality, only the free channels are used.
Q
a
IS IT POSSIBLE TO LISTEN IN ON CALLS WITH THE JABRA GO 6430?
the risk of unauthorized access to communication via a bluetooth® headset is very limited. Jabra GO 6430
uses 128 bit encryption.
Q
a
WHAT IS THE RANGE ON THE JABRA GO 6430?
the Jabra GO headset supports the following maximum ranges:
- When talking through the Jabra lInK 350 bluetooth® adapter (softphone); up to 100m*
- When talking on (most) mobile phones;up to 25m**
In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic
interference. also, if your headset is in power save mode, the range is slightly reduced. the sound in your
headset will slowly deteriorate as you move farther from the softphone or mobile phone. move back into
range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound.
Q
a
WHAT IS THE TALK TIME OF A JABRA GO 6400 HEADSET?
Up to 6 hours. talk time depends on the device with which the headset is connected.
*
range varies according to the environment in which the headset is used.
** range depends on the device with which the headset is connected.
Jabra GO 6430 User manUal
36
11. GettinG aSSiStance
If you are having problems with your headset solution that are not addressed by the information in this manual,
then please feel free to contact Jabra technical support at any the locations listed below.
11.1 euRoPe
Web (for the latest support info and online User manuals):
Phone:
E-mail:
techsupport@gn.com
belgique/belgium + 49 (0)8031 2651 72
Czech republic
danmark
deutschland
españa
france
Italia
luxembourg
nederland
norge
Österreich
poland
800 522 722
+ 45 45 75 99 99
support.cz@gn.com
support.dk@gn.com
techsupport@gn.com
info@gnnetcom.es
techsupport@gnnetcom.fr
tecnico@gn.com
techsupport@gn.com
techsupport@gn.com
support.no@gn.com
techsupport@gn.com
+ 49 (0)8031 2651 72
+ 34 916 398 064
+ 33 (0) 130 589 075
+ 39 02 5832 8253
+ 49 (0)8031 2651 72
+ 49 (0)8031 2651 72
+ 47 32 22 74 70
+ 49 (0)8031 2651 72
+ 48 12 254 40 15
0 801 800 550
support.pl@jabra.com
russia
sorlov@gn.com
darkhipov@gn.com
suomi
sverige
+ 358 9 396 811
+ 46 (0)8 693 09 00
support.fi@gn.com
info@jabra.se
United Kingdom + 44 (0)1784 220 172
info_uk@jabra.com
11.2 uSa and canada
Web (for the latest support info and online User manuals):
E-mail Technical support: techsupp@jabra.com
E-mail Information: info@jabra.com
Phone (toll-free in USA and Canada):
Canada
Usa
1-800-489-4199
1-800-826-4656
11.3 aSia/Pacific
Web (for the latest support info and online User manuals):
E-mail Information: support.apac@jabra.com
Phone:
australia
1-800-083-140 (Gn Customer service)
1-800-636-086 (local distributor)
China
+ 86-21-5836 5067
hong Kong
Indonesia
Japan
800-968-265 (toll free)
001-803-852-7664
+ 81-3-3242-8572
malaysia
new Zealand
singapore
taiwan
1800-812-160 (tollfree)
0800-447-982 (toll free)
800-860-0019 (toll free)
0080-186-3013 (toll free)
000-800-852-1185(tollfree)
+ 63-2-2424806
India
philippine
Jabra GO 6430 User manUal
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12. technical SPecificationS
12.1 headSet
Wearing styles:
ear hook, headband, neckband (either included or available as accessories, depending on model)
Dimensions:
18mm x 76mm x 22.5mm
Weight:
<18 g
Operating environment:
-10˚C to +60˚C (when charging: 0˚C to +45˚C); 65% humidity ( 20%)
Call control:
multifunction button supporting answer call, end call, voice-activated dialing, reject call, redial, swap held calls;
docking operations can also answer and end calls
Volume control and microphone mute:
Controlled via touch-panel on headset
Visual indicator:
multi-color led indicates call status, battery level, pairing status and other events
Audio indicators:
tones to indicate incoming calls, low battery, volume level, microphone muting and other events; target phone
can be indicated by english voice tag or target-specific melody
Bluetooth version:
bt 2.1
Bluetooth range:
Up to 100m when paired with a bluetooth Class 1 device; up to 25m when paired with a bluetooth Class 2 device
Bluetooth profiles:
headset (hsp 1.1), hands-free (hfp 1.5), device identification (dIp 1.3)
Bluetooth pairing table:
Up to 8 trusted devices
Simultaneous Bluetooth connections:
Up to 2
Microphone:
dual noise blackout™ microphones
Sound quality:
dsp noise reduction; echo cancellation; tone control; narrowband and wideband audio (selectable per phone
type)
Firmware update:
downloadable from pC
Recharge:
While docked in the travel Charger and connected to a wall socket, pC (via Usb) or car socket
PC-based configuration:
all settings can be stored and loaded from a pC for backup and mass deployment
12.2 headSet heaRinG PRotection
the headset can be configured to provide any of several levels of protection, depending on how long you use
the headset each day. a specific setting may be required in some jurisdictions. see also the section 2.2: Protecting
your Hearing with SafeTone™.
all four Intellitone™ levels above zero meet and exceed de facto global protection levels, and are compliant with
nIOsh standards and eU health and safety codes of 85 db(a). these are also compliant with directive 2003/10/eC
of the european parliament and Council of 6 february 2003.
the tt4 protection level is compliant with pertinent australian recommendation.
Jabra GO 6430 User manUal
38
12.3 headSet batteRy
Battery type:
lithium Ion
Battery capacity:
125 mah, nominal
Battery talk time:
Up to 6 h at -10˚C to +60˚C
Battery lifetime:
minimum 500 charge cycles (over 3 years when used for 8 hours a day)
Battery standby time:
at least 100h at -10˚C to +60˚C
Battery charge time:
-
-
Charging from mains power adapter; from 0 to 80% of full capacity in 25mins
Charging from car charger; from 0 to 80% of full capacity in 25mins provided the charger has Usb fast charge
termination
-
Charging from a pC’s Usb port; from 0 to 80% of full capacity in 60 mins. In this case, the charge current is
limited to 100ma
Shelf life:
holds a charge for at least 6 months in the off state before recharge is required
Replacement:
battery cannot be replaced
12.4 MateRialS and alleRGieS
the headband attachment is made of stainless steel and does not have a nickel-coated surface. nickel release
from the headband is 0.02 μg/cm2/week, which is well below the 0.50 μg/cm2/week limit established by eU
directive 94/27/ef. the stainless steel alloy was tested for nickel release in accordance with the european
standard en 1811:1998.
Other wearing-style attachments are made of plastic and contain no known allergens.
the leatherette ear cushions do not contain vinyl.
the products contain no natural rubber, nickel or chrome that can come into contact with users’skin.
12.5 JabRa link 350 bluetooth adaPteR
Dimensions:
18.5mm x 53mm x 7.7mm
Operating environment:
-10˚C to +60˚C; 65% humidity ( 20%)
PC Connection:
standard Usb
Bluetooth version:
bt 2.1, Class 1
Bluetooth range:
Up to 100m when paired with a bluetooth Class 1device; up to 25m when paired with a Class 2 device
Bluetooth profiles:
headset (hsp 1.1), hands-free (hfp 1.5), device identification (dIp 1.3)
Bluetooth pairing table:
Up to 8 trusted devices
Simultaneous Bluetooth connections:
Up to 2
Bluetooth audio bandwidth:
narrowband or wideband
Firmware update:
downloadable from pC
Multifunction button:
bluetooth pairing, bluetooth connections and some call management
Visual indicators:
multicolor leds indicate pairing status, connection status, on-call status and other details
Jabra GO 6430 User manUal
39
PC-based configuration:
all settings can be stored and loaded from a pC for backup and mass deployment
Softphone support:
full call handling for skype, Cisco Ip Communicator, microsoft Office Communicator; others see headset as a
standard sound card; support for additional softphones may be added via driver updates for the pC
12.6 tRavel chaRGeR
Dimensions:
34mm x 83.5mm x 26.5mm
Storage compartments:
holds both Jabra GO headset and Jabra lInK 350 Usb bluetooth adapter
Capacity:
5v / 500 ma
Power and data port:
mini Usb
Connectivity:
-
-
-
mains power socket, using supplied mains power adapter
pC Usb port, using supplied mini Usb-to-Usb cable
Car cigarette-lighter socket, using car charge adapter (optional accessory)
12.7 PRoduct diSPoSal
please dispose of the headset according to local regulations and recycle when possible. do not dispose as household
waste. do not dispose of the headset in a fire as the battery may explode. batteries may also explode if damaged.
12.8 ceRtificationS and Safety aPPRovalS
CE
this product is Ce marked according to the provisions of the r & tte directive (99/5/eC). hereby, Gn declares
that this product is in compliance with the essential requirements and other relevant provisions of directive
Within the eU, this device is intended for use in austria, belgium, Cyprus, Czech republic, denmark, estonia, finland,
france, Germany, Greece, hungary, Ireland, Italy, latvia, lithuania, luxembourg, malta, poland, portugal, slovakia,
slovenia, spain, sweden, the netherlands, United Kingdom, and within efta in Iceland, norway and switzerland.
FCC
this device complies with part 15 of the fCC rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Users are not permitted to make changes or modify the device in any way. Changes or modifications not
expressly approved by Jabra will void the user’s authority to operate the equipment.
this equipment has been tested and found to comply with the limits for a Class b digital device, pursuant to part
15 of the fCC rules. these limits are designed to provide reasonable protection against harmful interference
in a residential installation. this equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
however, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-
-
-
-
reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/tv technician for help.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause interference and (2) this
device must accept any interference, including interference that may cause undesired operation of the device.
the term“IC:”before the certification/registration number only signifies that registration was performed based
on a declaration of Conformity indicating that Industry Canada technical specifications were met. It does not
imply that Industry Canada approved the equipment.
Patents and design registration pending international
Jabra GO 6430 User manUal
40
13. GloSSaRy
Bluetooth
an open wireless protocol for exchanging data over short distances from fixed and mobile devices, such as
mobile phones and headsets. It is primarily designed for low power consumption, with a short range (power-
class-dependent: 1 meter, 10 meters, 100 meters) based on low-cost transceiver microchips in each device.
bluetooth makes it possible for these devices to communicate with each other when they are in range. because
the devices use a radio (broadcast) communications system, they do not have to be in line of sight of each other.
DECT
(digital enhanced Cordless telecommunications). deCt is an etsI standard for digital portable phones (cordless
home telephones), commonly used for domestic or corporate purposes. deCt can also be used for wireless
broadband data transfers.
Dongle
a small piece of hardware that connects to a computer, typically portable like a Usb pen. although earlier use
of dongles was to authenticate a piece of software, the word dongle is now widely used to refer to a broadband
wireless adapter. In connection with Jabra® products, dongle is another term for Usb bluetooth adapter
(see below).
Dual microphones
dual microphones increase the amount of captured sound data, enabling the device to more intelligently filter
the background noise. dsp technology then uses the microphones to determine the direction of the sound or
noise based on the sound delay between the two microphones, making it possible to filter out unwanted noise.
the dsp also uses the dual microphone system to significantly reduce stationary noise. to eliminate the“tinny”
effect, sound emanating from the mouth is enhanced and transmitted while all other sound is classified as noise
and is filtered out.
DSP
digital signal processing.
Firmware
the software that is embedded in a hardware device, for example any Jabra headset or base.
Hookswitch
the control mechanism that answers and hangs up a call on a telephone. When you place the handset in the
telephone cradle, it depresses the switch hook’s button and hangs up (puts the phone“on hook”).
Jabra® PC Suite
a collection of pC programs that enable you to configure your Jabra device, update its firmware and control
supported softphones using the buttons on your headset. the Jabra pC suite also includes drivers for various
softphones on the market.
Narrowband audio
narrowband refers to a situation in radio communications where the bandwidth of the message does not
significantly exceed the channel’s coherence bandwidth. It is a common misconception that narrowband refers
to a channel which occupies only a“small”amount of space on the radio spectrum. narrowband can also be
used with the audio spectrum to describe sounds which occupy a narrow range of frequencies. In telephony,
narrowband is usually considered to cover frequencies 300–3400 hz.
Noise Blackout™
developed by Gn netcom engineers, noise blackout™ applies a directional principle to noise cancellation,
reducing only surrounding noise and not distorting the user’s voice. the technology uses dual microphones
to capture sound, intelligently filtering background noise only. Other noise cancellation headsets cancel noise
by cutting away audio frequency and reducing sound quality. Used together with advanced dsp technology
and peakstop™ (audio shock protection) that monitors incoming audio volume, sound is balanced to filter out
background noise, leaving both sides of the call with a natural sounding voice quality.
Pairing
Creates a unique and encrypted link between two bluetooth devices and enables them to communicate with
each other. bluetooth devices will not communicate if they have not been paired.
Softphone
a piece of software for making telephone calls over the Internet using a general purpose computer, rather than
using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes
appearing as an image of a phone, with a display panel and buttons with which the user can interact.
a softphone is usually used with a headset connected to the sound card of the pC, or with a Usb phone.
Jabra GO 6430 User manUal
41
Softphone driver
establishes a control link between a softphone and your Jabra headset, so you can answer and end, mute and
un-mute, and hold and resume calls using the buttons on your headset. the actual call control functions available
from your headset depend on the capabilities of the softphone and the Jabra headset model.
USB Bluetooth adapter
sometimes also called a dongle (see above). a pC must have a bluetooth adapter in order to communicate with
other bluetooth devices. While some desktop computers and most recent laptops come with a built-in bluetooth
adapter, others require an external one. bluetooth allows multiple devices to communicate with a computer over
a single adapter.
Wideband audio
sometimes also called hd audio, this is an audio technology used in telephony. It extends the frequency range
of sound travelling over telephone lines, resulting in higher quality voice transmission. the range of the human
voice extends from 80 hertz to 14,000 hertz. traditional, or narrowband telephone calls, limit audio frequencies to
the range of 300 to 3400 hertz. Wideband audio eliminates the majority of bandwidth limitations and transmits
in the range of 30 hertz to 7000 hertz or higher.
dispose of the product according to local
standards and regulations.
Jabra GO 6430 User manUal
42
© 2009 GN Netcom A/S. All rights reserved. Jabra® is a registered
trademark of GN Netcom A/S. All other trademarks included herein
are the property of their respective owners. The Bluetooth® word
mark and logos are owned by the Bluetooth SIG, Inc. and any use
of such marks by GN Netcom A/S is under license. (Design and
specifications subject to change without notice).
MADe IN ChINA
Type: GO6400hS/eND001W
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