Owner’s Manual
Installation and Operation
Model(s):
Supreme-XTS
Grand-XTS
CAUTION
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
WARNING
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
• What to do if you smell gas
- Do not try to light any appliance
High temperatures may ignite clothing or other flammable
materials.
• Keep clothing, furniture, draperies and other flammable
materials away.
- Do not touch any electrical switch. Do not
use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
- If you cannot reach your gas supplier, call
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
In the Commonwealth of Massachusetts:
• installation must be performed by a licensed plumber
or gas fitter;
• a CO detector shall be installed in the room where the
appliance is installed.
This appliance may be installed as an OEM installation in
manufactured home (USA only) or mobile home and must be
installed in accordance with the manufacturer’s instructions and
the manufactured home construction and safety standard, Title
24 CFR, Part 3280 or Standard for Installation in Mobile Homes,
CAN/CSA Z240MH.
Installation and service of this appliance should be
performed by qualified personnel. Hearth & Home
Technologies suggests NFI certified or factory trained
professionals, or technicians supervised by an NFI
certified professional.
This appliance is only for use with the type(s) of gas indicated
on the rating plate.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
1
Table of Contents
1 Listing and Code Approvals
8 Gas Information
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
B. BTU Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
C. High Altitude Installations. . . . . . . . . . . . . . . . . . . . . . . . . . 4
D. Non-Combustible Materials Specification. . . . . . . . . . . . . . 4
E. Combustible Materials Specification . . . . . . . . . . . . . . . . . 4
F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
A. Fuel Conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
B. Gas Pressures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
C. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
9 Electrical Information
A. Wiring the Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
B. Junction Box Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Getting Started
10 Finishing
A. Design and Installation Considerations . . . . . . . . . . . . . . . 5
B. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . . 5
C. Inspect Appliance and Components. . . . . . . . . . . . . . . . . . 5
A. Mantel Projections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
11 Appliance Setup
3 Fireplace Size Requirements
A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . 20
B. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
D. Ember Placement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
E. Positioning the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
F. Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
G. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
A. Minimum Fireplace Opening . . . . . . . . . . . . . . . . . . . . . . . 6
B. Clearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4 Termination Locations
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . . 8
5 Vent Information and Diagrams
12 Operating Instructions
A. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Horizontal Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Measuring Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
A. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 28
B. Lighting Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
C. Check Pilot Flame Appearance . . . . . . . . . . . . . . . . . . . . 30
D. After Appliance is Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 31
6 Installation Preparation
A. Flue Damper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
B. Chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
C. Gas Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
D. Hearth or Hearth Extension . . . . . . . . . . . . . . . . . . . . . . . 10
E. Fireplace Conversion Notice . . . . . . . . . . . . . . . . . . . . . . 10
F. Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
13 Troubleshooting
A. Standing Pilot Ignition System . . . . . . . . . . . . . . . . . . . . . 32
14 Maintaining and Servicing Appliance
A. Maintenance Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
7 Installing Vent Pipe and Appliance
15 Reference Materials
A. Venting Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Î B. Connecting Vent Pipe. . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
C. Placing, Securing and Leveling the Appliance . . . . . . . . . 12
D. Installing Adaptor and Termination Cap . . . . . . . . . . . . . . 13
A. Appliance Dimension Diagram. . . . . . . . . . . . . . . . . . . . . 36
B. Vent Kits Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
D. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . 43
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Î = Contains updated information.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
3
Listing and Code Approvals
1
A. Appliance Certification
C. High Altitude Installations
U.L. Listed gas appliances are tested and approved with-
out requiring changes for elevations from 0 to 2000 feet
in the U.S.A. and Canada.
MODELS: Supreme-XTS, Grand-XTS
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Vented Gas Appliance Heaters
When installing this appliance at an elevation above
2000 feet, it may be necessary to decrease the input rat-
ing by changing the existing burner orifice to a smaller
size. Input rate should be reduced by 4% for each 1000
feet above a 2000 foot elevation in the U.S.A., or 10% for
elevations between 2000 and 4500 feet in Canada. If the
heating value of the gas has been reduced, these rules
do not apply. To identify the proper orifice size, check
with the local gas utility.
STANDARD: ANSI Z21.88-2000 • CSA2.33-M00 • UL307B
This product is listed to ANSI standards for “Vented Gas
Appliance Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
If installing this appliance at an elevation above 4500 feet
(in Canada), check with local authorities.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
WARNING
Do NOT use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
Note: To assure top performance, safety and efficiency,
inserts must be installed with an approved flue liner as per
CAN/CGAB-149 or National Fuel Gas CodeANSI Z223 and
these instructions.
D. Non-Combustible Materials Specification
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Note: This installation must conform with local codes. In the
absence of local codes you must comply with the National
Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and
the CAN/CGA B149 Installation Codes in Canada.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750º C, shall be considered
non-combustible materials.
B. BTU Specifications
E. Combustible Materials Specification
Materials made of or surfaced with wood, compressed
paper, plant fibers, plastics, or other material that can ig-
nite and burn, whether flame proofed or not, or whether
plastered or unplastered shall be considered combustible
materials.
Maximum Minimum Orifice
Models
Input
Input
Size
(U.S. or Canada)
BTU/h
BTU/h
(DMS)
US
(0-2000 FT.)
32,000
28,800
35,500
31,950
31,000
27,900
31,000
27,900
22,000
19,800
23,500
21,150
18,000
16,200
19,000
17,100
#35
#36
#32
#33
#52
#53
#51
#52
Supreme-XTS (NG)
CANADA
(2000-4500 FT.)
F. Electrical Codes
US
(0-2000 FT.)
NOTICE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code CSA
C22.1.
Grand-XTS (NG)
Supreme-XTS (LP)
Grand-XTS (LP)
CANADA
(2000-4500 FT.)
US
(0-2000 FT.)
CANADA
• A 110-120 VAC circuit for this product must be protected
with ground-fault circuit-interrupter protection, in compliance
with the applicable electrical codes, when it is installed in
locations such as in bathrooms or near sinks.
(2000-4500 FT.)
US
(0-2000 FT.)
CANADA
(2000-4500 FT.)
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
4
Getting Started
2
A. Design and Installation Considerations
C. Inspect Appliance and Components
Heat & Glo direct vent gas appliances are designed to
operate with all combustion air siphoned from outside of
the building and all exhaust gases expelled to the outside.
No additional outside air source is required.
WARNING
Inspect appliance and components for damage.
Damaged parts may impair safe operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components.
Report damaged parts to dealer.
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional, state and
national codes and regulations.
• Carefully remove the appliance and components from
the packaging.
• Consult insurance carrier, local building, fire officials or
authorities having jurisdiction about restrictions, installation
inspection, and permits.
• The vent system components, surrounds and fronts are
shipped in separate packages.
Heat & Glo gas inserts are designed for recessed installa-
tions into solid fuel masonry or factory built non-combustible
fireplaces that have been installed in accordance with the
National, Provincial, State and local building codes.
• The fiber logs may be packaged separately and must
be field installed.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
Prior to installing the gas insert:
• Read all of the instructions before starting the insta-
llation. Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
• Have the chimney and adjacent structure inspected
and cleaned by qualified professionals. Hearth & Home
Technologies recommends that NFI or CSIA certified
professionals, or technicians under the direction of certi-
fied professionals, conduct a minimum of a NFPA 211
Level 2 inspection of the chimney.
WARNING
Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be voided
by, the following actions:
• Replace component parts of the chimney and fireplace
as specified by the professionals.
• Ensure all joints are properly engaged and the chimney
is properly secured.
• Installation and use of any damaged appliance or vent
system component.
When planning an appliance installation, it’s necessary to
determine the following information before installing:
• Modification of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Minimum fireplace size. See Section 3.A.
• Gas supply piping.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
• Electrical wiring.
• Finishing details.
• Existing mantel, mantel legs and wall projection loca-
tions. See Section 3.C.
Any such action may cause a fire hazard.
• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.
WARNING
B. Tools and Supplies Needed
Keep appliance dry.
Before beginning the installation be sure that the following
tools and building supplies are available.
• Mold or rust may cause odors.
• Water may damage controls.
Pliers
Hammer
Voltmeter
Gloves
Hi temp caulking material
Flat blade screwdriver
Framing square
Variable speed drill
1/4 Hex drive
Manometer
Tape measure
Safety glasses
Phillips screwdriver
Non-corrosive leak check solution
1/2 - 3/4 inch length, #6 or #8 Self-drilling screws
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
5
Fireplace Size Requirements
3
• The metal floor of the solid fuel firebox may be removed to
facilitate the installation of the insert. The appliance may
not be placed directly on the base of the outer wrap, a 1/4
inch airspace must be provided between the insert and
the floor of the outer wrap. Use the levelling legs to raise
the insert a minimum of 1/4 inch. The original fireplace
may never be returned to solid fuel in this condition.
The sidewalls and top structure of the firebox may not
be altered with the exception of removable baffles and
dampers.
A. Minimum Fireplace Opening
Minimum fireplace opening requirements are shown in
Figure 5.1.
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be locat-
ed out of traffic and away from furniture and draperies.
• The firebrick (refractory), glass doors, screen rails, screen
mesh and log grates can be removed from a factory
built firebox in order to gain minimum gas insert opening
requirements.
• Cutting of any sheet metal parts of the fireplace in which
the gas fireplace insert is to be installed is prohibited,
except the floor as tested for and as noted above.
• Any smoke shelves, shields and baffles may be removed
from the factory built firebox if attached with mechanical
fasteners.
B
TOP VIEW
C
A
Minimum Appliance Size
Grand-XTS
Location
Supreme-XTS
Millimeters
Inches
Millimeters
845
Inches
29-1/4
20-1/4
13-5/8
20-1/4
A
Front Width
33-1/4
24-1/4
13-5/8
22-3/4
743
515
346
515
B
C
*
Rear Width
Depth
616
346
Height
578
* NOTE: If exhaust collar on insert and fireplace damper do not line up, add 4 inches (102 mm) to minimum fireplace
height for bends in vent pipe.
Figure 3.1 Fireplace Opening
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
6
B. Clearances
WARNING
Fire Risk.
Odor Risk.
• Clearance to combustible material under the
insert is 1/4 inch (0.6 cm).
• Use leveling legs to raise insert minimum
1/4 inch above combustible material or outer
wrap of factory built firebox.
WARNING
Fire Risk.
• Locate and install appliance to all clearance
specifications in manual.
INLET AIR
VENT PIPE
12 in. MAX.
MANTEL
EXHAUST
VENT PIPE
12 in. MIN.
MEASUREMENTS FROM
TOP EDGE OF UNIT
Figure 3.2 Clearances to Mantels or other Combustibles
above Appliance
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
7
Termination Locations
4
A. Vent Termination Minimum Clearances
Figure 4.1 specifies minimum vent heights for various
pitched roofs.
HORIZONTAL
OVERHANG
2 FT.
20 INCHES MIN.
VERTICAL
MIN.
WALL
LOWEST
DISCHARGE
OPENING
GAS DIRECT VENT
TERMINATION CAP
X
12
ROOF PITCH
IS X/ 12
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
Roof Pitch
H (Min.) Ft.
Flat to 6/12...........................................................1.0*
Over 6/12 to 7/12.................................................1.25*
Over 7/12 to 8/12.................................................1.5*
Over 8/12 to 9/12.................................................2.0*
Over 9/12 to 10/12...............................................2.5*
Over 10/12 to 11/12.............................................3.25
Over 11/12 to 12/12.............................................4.0
Over 12/12 to 14/12.............................................5.0
Over 14/12 to 16/12.............................................6.0
Over 16/12 to 18/12.............................................7.0
Over 18/12 to 20/12.............................................7.5
Over 20/12 to 21/12.............................................8.0
* 3 foot minimum in snow regions
Figure 4.1 Minimum height from roof to lowest discharge
opening
WARNING
Fire Risk.
Asphyxiation Risk.
• Terminations MUST meet minimum clearances.
• Exhaust gases are hot.
• Nearby vents may draw fumes into house.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
8
Vent Information and Diagrams
5
A. Vent Table Key
WARNING
The abbreviations listed in this vent table key are used in
the vent diagrams.
Fire Hazard.
Explosion Risk.
Symbol
VMIN
Description
Asphyxiation Risk.
Minimum Vertical Run Length 14 ft.
Maximum Vertical Run Length 50 ft.
Do NOT connect this gas appliance to a
chimney flue serving a separate solid fuel or
gas burning appliance.
VMIN
• May impair safe operation of this appliance
or other appliances connected to the flue.
B. Horizontal Venting
Horizontal venting is NOT allowed.
• Vent this appliance directly outside.
• Use separate vent system for this appliance.
C. Measuring Standards
Vertical measurements listed in the vent diagram (Figure
5.1) were made using the following standard:
CAUTION
• Vertical terminations are measured to top of chimney.
ALL vent specifications MUST be followed.
• This product is tested and listed to these specifications.
• Appliance performance will suffer if specifications are not
followed.
TERMINATION CAP
ADAPTOR
EXHAUST VENT PIPE
INSULATION SEAL
INLET VENT AIR PIPE
Figure 5.1
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
9
Installation Preparation
6
Prepare the existing solid fuel masonry or factory built
non-combustible firebox for installation.
E. Fireplace Conversion Notice
Permanently attach the label with the following warning
to the inside lower back of the fireplace firebox into which
the insert is being installed. Silicone may be required to
properly secure the label.
A. Flue Damper
Fully lock the solid fuel fireplace’s flue damper in the open
position, OR completely remove it.
B. Chimney
WARNING
• Ensure chimney is constructed of non-combustible
materials.
Fire Risk.
This fireplace has been converted for use with
a gas fireplace insert only and cannot be used
for burning wood or solid fuels unless all original
parts have been replaced, and the fireplace re-
approved by the authority having jurisdiction.
• Ensure chimney is clean and in good working order.
• Ensure that all chimney cleanouts fit properly to prevent
air leakage into chimney.
C. Gas Line
Prior to installing the gas insert:
• Have the chimney and adjacent structure inspected
and cleaned by qualified professionals. Hearth & Home
Technologies recommends that NFI or CSIA certified
professionals, or technicians under the direction of certi-
fied professionals, conduct a minimum of a NFPA 211
Level 2 inspection of the chimney.
Note: If the factory built fireplace has no gas access hole
provided, an access hole of 1 inch (25 mm) diameter or
less may be drilled through the lower sides or bottom of the
firebox in a proper workmanship - like manner. This access
hole must be plugged with non-combustible insulation after
the gas supply line has been installed.
• Replace component parts of the chimney and fireplace
• Install gas line into firebox cavity.
as specified by the professionals.
• Ensure all joints are properly engaged and the chimney
is properly secured.
• Check local codes and gas line sizing requirements
following NFPA54. See Section 8.
D. Hearth or Hearth Extension
F. Remote Control
The receiver for the remotes must be installed BETWEEN
the base pan of the insert and the firebox of the wood-
burning fireplace (see photo below).
WARNING
Fire Risk.
A hearth or hearth extension (if present) must
comply with either of the following:
EXISTING SIDE
REFRACTORY
REMOTE
•
•
•
The solid fuel burning fireplace manufacturer’s
specification.
RECEIVER
UNIT
Local building codes required by authority
having jurisdiction.
NFPA 211
EXISTING BOTTOM OF
FIREPLACE
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
10
Installing Vent Pipe and Appliance
7
A. Venting Components
B. Connecting Vent Pipe
Reference instructions in the termination kit.
CAUTION
• Install the 3-inch flexible vent pipe(s) down through the
chimney.
Sharp Edges
• Use three screws to secure the exhaust flexible vent
pipe to the exhaust starting collar on top of appliance
with three screws (see Figure 7.1).
• Wear protective gloves and safety
glasses during installation.
The vertical vent termination system installed on this model
includes:
• Use 3 screws to attach either a 4 foot or 30 foot section
of inlet air vent to the inlet collar on the collar slide plate
(see Figure 7.1).
• One length of 3-inch flexible vent pipe for combustion
air (included with vent kit). Pipe will be either a 4-foot
or 30-foot section depending on which kit is being used
in the application.
NOTE: The collar slide plate may be removed from appliance
to aid installation.
• Flexible vent pipe for exhaust air (included with vent kit).
• One pipe-to-cap adaptor (included with vent kit).
• One vertical termination cap (included with vent kit).
• Seal opening between flex vent and chimney just above
insert. Unfaced fiberglass insulation may be used for this
purpose.
Î
TERMINATION
CAP
INLET AIR STARTING COLLAR
LOCKING TAB
EXHAUST
AIR
VENT PIPE
STARTING COLLAR BRACKET
EXHAUST STARTING COLLAR
INLET AIR
VENT PIPE
INLET AIR STARTING COLLAR
STARTING COLLAR BRACKET
EXHAUST STARTING COLLAR
Figure 7.1
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
11
CUT AND BEND
FLASHING AS NEEDED
TO FIT CHIMNEY
WARNING
Fire Risk.
Only an approved Hearth & Home Technologies
surround may be used to cover integral grills on
solid fuel burning fireplaces.
• No other components such as shrouds, sheet-
metal plates, etc., may be used to seal off vents.
SEALANT
ADHESIVE
WARNING
Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this
appliance may result in property damage or personal injury.
WARNING
Figure 7.2
Explosion Risk.
• Trim chimney top plate to minimize excess overhang or
Combustion Fume Risk.
bend over flue tile (see Figure 7.2).
• Connect vent sections per installation instructions.
• Place 3/8 inch bead of 300º F silicone on flue tile top.
• Connect exhaust vent pipe ONLY to exhaust starting collar
and termination cap center collar.
• Connect inlet air vent ONLY to inlet air collar on appliance
and either the termination cap inlet air collar OR terminate
within chimney.
C. Placing, Securing and Leveling the
Appliance
• Do NOT allow vent to sag below connection point to
appliance.
• Install insert (without surround attached) into existing
fireplace while pulling collar slide plate forward.
• Install gas line into hole provided on insert side.
• If applicable install remote control wires into insert side
(see Section 6, F.).
• Secure collar slide plate to appliance by placing locking
handle into position with locking tabs (see Figure 7.1)
and secure with #8 screw.
• Level the appliance from side to side and front to back. If
necessary, use the leveling legs included with the manual
bag to set each corner of the base.
• Position any excess flexible vent pipe back up into
chimney without sagging. Twist and push flex vent
together to shorten.
• Non-combustible, unfaced fiberglass insulation may be
installed between the back of the decorative surround
and the face of the existing fireplace surround to which
the insert is being installed. This insulation is not required,
but can assist in the prevention of infiltration of cold air
and odors from the chimney.
• Attach surround. Follow instructions accompanying
surround.
• Push insert so that surround becomes tight against face
of fireplace.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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D. Installing Adaptor and Termination Cap
For installation of termination cap see minimum vent
heights for various pitched roofs (see Figure 7.2) .
CAUTION
Sharp Edges
• Wear protective gloves and safety
glasses during installation.
To install adaptor see Figure 7.3.
HORIZONTAL
OVERHANG
Damper Flashing Kit (Optional)
For use with LINK-DV4-30B Liner Kit.
2 FT.
20 INCHES MIN.
VERTICAL
MIN.
WALL
Note: Damper may have to be removed to use this kit.
• Run flex liners through 3” holes in damper flashing.
LOWEST
DISCHARGE
OPENING
GAS DIRECT VENT
TERMINATION CAP
• Attach damper flashing to firebox roof with self tapping
screws included in kit.
X
12
CLASS A PIPE
ROOF PITCH
IS X/ 12
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
Roof Pitch
H (Min.) Ft.
Roof Pitch
H (Min.) Ft.
Over 11/12 to 12/12.......4.0
Over 12/12 to 14/12.......5.0
Over 14/12 to 16/12.......6.0
Over 16/12 to 18/12.......7.0
Over 18/12 to 20/12.......7.5
Over 20/12 to 21/12.......8.0
Flat to 6/12....................1.0*
Over 6/12 to 7/12........1.25*
Over 7/12 to 8/12..........1.5*
Over 8/12 to 9/12..........2.0*
Over 9/12 to 10/12........2.5*
Over 10/12 to 11/12.....3.25
* 3 foot minimum in snow regions
Figure 7.2 Minimum Height from Roof to Lowest Discharge
Opening
Figure 7.3
To help eliminate cold air drafts, it may be necessary to place non-
Note: The LINK-DV4-30B
combustible insulation around the flues as they go though the damper.
system REQUIRES this insulation.
Masonry
LINK-DV30B
Installation
LINK-DV4-30B
Installation
Factory Built
Wood Burning
OPTIONAL LINK-ZC-ADPB
FOR USE WITH CLASS A
WOODBURNING PIPE
TERMINATION
CAP
EXHAUST
AIR
VENT PIPE
ÍORÎ
WARNING:
DO NOT BLOCK
THIS PIPE END!
Note: Untwist
the pipe while
extending it, to
achieve full 30’
length.
Remove 18 inch x 18 inch flashing on cap by removing
3 screws. Connect both the LINK-ZC-ADPB to Class
A Pipe and the termination cap to the LINK-ZC-ADPB
with the self tapping screws provided.
INLET AIR
VENT PIPE
Figure 7.4
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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Gas Information
8
A. Fuel Conversions
C. Gas Connection
Before making gas connections ensure that appliance be-
ing installed is compatible with the available gas type.
Note: Have the gas supply line installed in accordance
with local building codes, if any. If not, follow ANSI
223.1. Installation should be done by a qualified installer
approved and/or licensed as required by the locality. (In
the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter).
Any natural or propane gas conversions necessary to
meet the appliance and locality needs must be made by
a qualified technician using Hearth & Home Technologies
specified and approved parts.
B. Gas Pressures
NOTE: A listed (and Commonwealth of Massachusetts ap-
proved) 1/2 inch (13 mm) T-handle manual shut-off valve and
flexible gas connector are connected to the 1/2 inch (13 mm)
control valve inlet.
Proper input pressures are required for optimum appli-
ance performance. Gas line sizing requirements need to
be made following NFPA54.
•
If substituting for these components, please consult
local codes for compliance.
WARNING
Fire Risk.
Refer to Reference Section 15 for location of gas line
access in appliance.
Explosion Hazard.
High pressure will damage valve.
• Disconnect gas supply piping BEFORE
pressure testing gas line at test pressures
above 1/2 psig.
NOTE: Gas line may be run from either side of the appliance
provided the hole in the outer wrap does NOT exceed 2-1/2
inches in diameter and does not penetrate the firebox.
• Close the manual shutoff valve BEFORE
pressure testing gas line at test pressures
equal to or less than 1/2 psig.
WARNING
Gas Leak Risk
• Support control when attaching pipe to
prevent bending gas line.
WARNING
Verify inlet pressures.
• High pressure may cause overfire condition.
• Low pressure may cause explosion.
NOTE: The gap between supply piping and gas access
hole may be caulked with high temperature caulk or stuffed
with non-combustible, unfaced insulation to prevent cold air
infiltration.
• Verify minimum pressures when other
household gas appliances are operating.
Install regulator upstream of valve if line
pressure is greater than 1/2 psig.
• Ensure that gas line does not come in contact with outer
wrap of appliance. Follow local codes.
Pressure requirements for appliance are shown in the
table below. Minimum pressures must be met when other
household gas appliances are operating.
• Incoming gas line should be piped into the valve
compartment and connected to the 1/2 inch connection
on the manual shutoff valve.
• Check all fittings and connections of appliance which
may have loosened during shipping.
Pressure
Natural Gas
Propane
5.0 inches
w.c.
11.0 inches
w.c.
Minimum inlet pressure
14.0 inches
w.c.
14.0 inches
w.c.
Maximum inlet gas pressure
Manifold pressure
3.5 inches
w.c.
10.0 inches
w.c.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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HIGH ALTITUDE INSTALLATIONS
WARNING
U.L. Listed gas appliances are tested and approved without
requiring changes for elevations from 0 to 2000 feet in the
U.S.A. and Canada.
Fire or Explosion Hazard
• Gas buildup during line purge may ignite.
• Purge should be performed by qualified technician.
• Ensure adequate ventilation.
When installing this appliance at an elevation above 2000 feet,
it may be necessary to decrease the input rating by changing
the existing burner orifice to a smaller size. Input rate should
be reduced by 4% for each 1000 feet above a 2000 foot
elevation in the U.S.A., or 10% for elevations between 2000
and 4500 feet in Canada. If the heating value of the gas has
been reduced, these rules do not apply. To identify the proper
orifice size, check with the local gas utility.
• Ensure there are no ignition sources such as
sparks or open flames.
• A small amount of air will be in the gas supply lines.
When first lighting appliance it will take a short time for
air to purge from lines. When purging is complete the
appliance will light and operate normally.
If installing this appliance at an elevation above 4500 feet (in
Canada), check with local authorities.
WARNING
CHECK FOR GAS LEAKS
Explosion Risk
Fire Risk
Asphyxiation Risk
• Check all fittings and connections.
• Do not use open flame.
• After the gas line installation is complete, all
connections must be tightened and checked
for leaks with a commercially-available,
non-corrosive leak check solution. Be sure
to rinse off all leak check solution following
testing.
Fittings and connections may have loosened
during shipping and handling.
WARNING
Fire hazard.
Do NOT change the valve settings.
• This valve has been preset at the factory.
• Changing valve settings may result in fire
hazard or bodily injury.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
15
Electrical Information
9
Appliance Requirements
A. Wiring the Appliance
• This appliance DOES NOT require 110-120 VAC to
operate.
Note: Electrical wiring must be installed by a licensed
electrician.
• It is recommended that a 110 VAC junction box be
connected for use with fan or remote control. (See Figure
9.2 for junction box wiring).
Note: This appliance must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C221.1.
WARNING
Wire 110V to electrical junction box.
Do NOT wire 110V to valve.
• A 110-120 VAC circuit for this product must be protected
with ground-fault circuit-interrupter protection, in compliance
with the applicable electrical codes, when it is installed in
locations such as in bathrooms or near sinks.
Do NOT wire 110V to wall switch.
• Incorrect wiring will damage millivolt valves.
• Incorrect wiring will override IPI safety lockout
and may cause explosion.
CAUTION
ON/OFF Switch
• Prevent accidental appliance operation when not attended.
• An ON/OFF switch is included with appliance and should
attached to surround/facing. The location of the ON/OFF
switch varies depending on model. It may be installed
on the valve cover plate or included with the decorative
surround. (See Installation instructions for remote
control).
• Unplug or remove batteries from remote control if absent or
if appliance will not be used for an extended period of time.
• Property damage possible from elevated temperatures.
• If desired an additional wall switch or thermostat may
be added to system as shown in Figure 9.1). Follow
directions included with the optional wall switch.
STANDING
PILOT
REMOTE SWITCH
PIGTAIL
ON
OFF
ON/OFF
SWITCH
VALVE
WHT
RED
OPTIONAL WALL SWITCH,
THERMOSTAT OR REMOTE
Figure 9.1 Standing Pilot Ignition Wiring Diagram
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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B. Junction Box Installation
JUNCTION BOX ACCESS
SIDEWALL
JUNCTION
BOX
SCREW
PROVIDED
Figure 9.2 Junction box installation
Optional Accessories
Connecting the electrical junction box is required if using
a blower or remote.
• Plug the cord into a convenient outlet.
• An electrician may install an outlet box inside the fire-
place. Place the outlet in the lower, back corner of the
fireplace.
• Must use cord supplied.
• Avoid sharp corners.
CAUTION
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation.
Verify proper operation after servicing.
WARNING
Shock hazard.
• Replace damaged wire with type 105º C rated
wire.
• Wire must have high temperature insulation.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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VARIABLE SPEED CONTROL
JUNCTION BOX
BLK
BLK
BLOWER RECEPTACLE
BLK
BLK
BLK
BLK
BLK
WHT
GROUND
WHT
BLK
BLOWER
TEMPERATURE
SENSOR SWITCH
GRN
BLK
WHT
110-120 VAC
FAN
JUNCTION
BOX
NOTE: IF ANY OF THE ORIGINAL
WIRE AS SUPPLIED WITH THE
APPLIANCE MUST BE REPLACED,
IT MUST BE REPLACED WITH TYPE
1050 C RATED WIRE.
TEMPERATURE
SENSOR SWITCH
SPEED CONTROL
(RHEOSTAT)
BEND
UP TABS
GROUND WIRE
(ATTACH TO ANY
METAL SURFACE)
Figure 9.4 Fan/Rheostat Wire Diagram
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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Finishing
10
A. Mantel Projections
Figure 10.1 shows the minimum vertical and corresponding
maximum horizontal dimensions of appliance mantels or
other combustible projections above the top front edge of
the appliance, not the surround.
INLET AIR
VENT PIPE
12 in. MAX.
MANTEL
EXHAUST
VENT PIPE
12 in. MIN.
MEASUREMENTS FROM
TOP EDGE OF UNIT
Figure 10.1 Clearances to Mantels or other Combustibles
above Appliance
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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Appliance Setup
11
Placing the Ember Material
A. Remove Shipping Materials
Ember material is shipped with this gas appliance. To place
the ember material:
Remove shipping materials from inside or underneath the
firebox.
• Embers CANNOT be placed directly over ports.
B. Clean the Appliance
• When placing Glowing Embers® onto the burner care
should be taken so that the ports are not covered. Place
the dime-size ember pieces near port holes in burner
top, sides and front (see Figure 11.1). Failure to follow
this procedure will likely cause lighting and sooting
problems.
Clean/vacuum any sawdust that may have accumulated
inside the firebox or underneath in the control cavity.
C. Accessories
Install approved accessories per instructions included
with accessories. See Service Parts List for appropriate
accessories. Refer to Section 16.
WARNING
Shock or fire risk.
Use ONLY optional accessories approved for
this appliance.
EMBER MATERIAL
• Using non-listed accessories voids warranty.
• Using non-listed accessories may result in a
safety hazard.
• Only Hearth & Home Technologies approved
accessories may be used safely.
Figure 11.1 Placement of Embers
• Place Mystic Ember over burner surface and around
base of burner. Do not cover any burner port holes. Use
this material to give the appliance a realistic ash bed.
D. Ember Placement
• Save the remaining ember materials for use during
appliance servicing. The embers provided should be
enough for 3 to 5 applications.
WARNING
Explosion Risk.
• Follow ember placement instructions in manual.
• Do NOT place embers directly over burner ports.
• Replace ember material annually.
Improperly placed embers interferes with proper burner
operation.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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E. Positioning the Logs
Log Set Assembly: LOGS-SXT
If the gas logs have been factory installed they should not
need to be positioned. If the logs have been packaged
separately, refer to the following instructions.
CAUTION: Logs are fragile! Carefully remove
the logs from the packaging.
1
4
3
6
2
5
PILOT
BASEPAN
BURNER
GRATE
TABS
1
1
LOG #1 (SRV349-701): Place log #1 in the back of the insert. Locate the legs of the log outside the 3/8" tabs to either
side of the burner. Pull the log forward until the log is stopped by the back edge of the burner.
349-935 1/02
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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2
2
LOG #2 (SRV349-702): Position log #2 by locating its slot over the tab on the front left of the burner. The slot of the left side
of log #2 fits over the bar grate. Push the left side back so it rests against the step.
3
3
LOG #3 (SRV327-703): Position log #3 by locating its slot over the tab on the right front of the burner. The slot on the right
side of log #3 fits over the bar grate.
4
4
LOG #4 (SRV349-704): Place the bottom left corner of log #4 behind log #2 and rest its top right corner on log #1. The bottom
left corner of the log rests in the square cut out of the base pan.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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5
5
LOG #5 (SRV327-705): Rest log #5 in the cutouts on both log #1 and log #3 as shown. The front edge of log #1 should be
at the top of the hole when looking through the hole in log #5.
6
6
LOG #6 (SRV349-706): Position the "Y" end of log #6 into the cutout on log #4 and its opposite end into the groove on log #2.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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If the gas logs have been factory installed they should not
need to be positioned. If the logs have been packaged
separately, refer to the following instructions.
Log Set Assembly: LOGS-GXT
CAUTION: Logs are fragile! Carefully remove
the logs from the packaging.
PILOT
BRACKET
BURNER
1
BASEPAN
4
7
6
5
TAB
TAB
2
3
GRATE
Carefully remove the logs from the packaging. CAUTION: Logs are fragile!
1
1
LOG #1 (SRV339-701): Place log #1 in the back on the insert. Locate the left end of the log over the center of the pilot and
the back side of the left end flush with the back of the pilot bracket. Pull the right end of the log forward until it touches the
tab in the base pan.
2
2
LOG #2 (SRV339-702): Position log #2 by locating its slot over the tab on the front left of the burner. The slot in the left
side of log #2 fits over the bar grate.
339-935 2/02
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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3
3
LOG #3 (SRV327-703): Position log #3 by locating its slot over the tab on the right front of the burner. The slot in the right
end of log #3 fits onto the bar grate.
4
4
LOG #4 (SRV339-704): Nest log #4 in the smooth cut-out areas on the left side of log #1 and place the left end on the base
pan. Pull the left end forward until it touches the tab on the left side of the base pan.
5
5
LOG #5 (SRV438-724): Rest log #5 in the cutouts on both log #4 and log #2 as shown. The “Y” end of the log sits of log #4.
The other end crosses log #2 and touches the center grate bar.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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6
6
LOG #6 (SRV327-705): Rest log #6 in the smooth area just to the left of the knothole in log #1 and on log #3. The front edge
of log #1 should be at the top of the hole when looking through the hole in log #6.
7
7
LOG #7 (SRV571-707): Rest log #7 in the smooth area just to the right of the knothole in log #1. The other end of log #7
rests on log #3 and slightly touches log #6.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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F. Glass Assembly
WARNING
Handle glass doors with care.
GLASS ASSEMBLY
• Inspect the gasket to ensure it is undamaged.
• Inspect the glass for cracks, chips or scratches.
• Do NOT strike, slam or scratch glass.
• Do NOT operate appliance with glass door removed,
cracked, broken or scratched.
• Replace glass door assembly as a complete appliance.
BOTTOM LATCH
Removing Glass Assembly
The glass assembly fastens to the fireplace in four places.
Two or four of the fastening mechanisms will be spring-
loaded glass latches, depending on the model. An ex-
ample of the glass latch is shown in Figure 11.5.
Figure 11.5 Glass Assembly
G. Air Shutter Setting
Optimal flame appearance is dependent on the air shutter
setting. Adjustments should be made by a qualified
technician.
Supreme-XTS
To release glass assembly, pull the two bottom spring-
loaded latches forward and allow them to retract away from
the glass assembly. Remove glass assembly by carefully
pulling the bottom side of the glass assembly out first.
Carefully slide the glass assembly outward and downward
until the top tabs are disengaged from the slots.
Model
NG
LP
Grand-XTS
Supreme-XTS
1/2 in.
3/8 in.
Full Open (3/4 in.)
Full Open (3/4 in.)
Grand-XTS
To release glass assembly, pull the two bottom spring-
loaded latches forward and allow them to retract away from
the glass assembly. Slide the glass assembly outward and
downward until the top latches disengage.
Replacing Glass Assembly
Supreme-XTS
Tilt glass assembly toward fireplace and slide glass
assembly up to engage top two tabs with the corresponding
slots. Fasten the two bottom latches.
Grand-XTS
Tilt glass assembly toward fireplace and slide glass as-
sembly upward to engage top latches. Verify top latches are
fully engaged and then fasten the two bottom latches.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
27
Operating Instructions
12
A. Before Lighting Appliance
WARNING
This appliance has a Standing Pilot Ignition.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Before operating this appliance have a qualified
technician:
• Remove all shipping materials from inside and/or
underneath the firebox.
Hot glass will cause burns.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• Review proper placement of logs, rockwool, lava rock,
and vermiculite.
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Check the wiring.
• Alert children and adults to hazards of high temperatures.
• Check the air shutter adjustment.
High temperatures may ignite clothing or other
flammable materials.
• Keep clothing, furniture, draperies and other flammable
materials away.
• Purge gas line (with glass assembly removed). See
Section 8.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. Do
NOT operate the appliance with the barrier removed.
• Ensure that the flow of combustion and ventilation air is
not obstructed (front grilles and vent caps).
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
WARNING
Fire Risk.
Explosion Risk.
WARNING
Gas may build up while lighting pilot.
• Remove glass assembly before lighting pilot.
• Replace glass assembly after lighting pilot.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer to
the owner’s information manual provided with this appliance.
For assistance or additional information consult a qualified
installer, service agency or the gas supplier.
WARNING
Do NOT use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
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B. Lighting Appliance
Standing Pilot Ignition
LIGHTING
INSTRUCTIONS
FOR YOUR SAFETY
READ BEFORE LIGHTING
1. Turn off all electric power to the appliance.
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing property
damage, personal injury or loss of life.
2. Push in gas control knob
slightly and turn clockwise
to “OFF”.
A. This appliance has a pilot which
•
If you cannot reach your gas sup-
plier, call the fire department.
NOTE: Knob cannot be turned from “PILOT” to “OFF”
unless knob is pushed in slightly. Do not force.
must be lighted by hand. When
lighting the pilot, follow these
instructions exactly.
C. Use only your hand to push in or
turn the gas control knob. Never
use tools. If the knob will not push
in or turn by hand, don’t try to
repair it, call a qualified service
technician. Force or attempted
repair may result in a fire or explo-
sion.
3.
Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If you
smell gas, STOP! Follow “B” in the Safety Informa-
tion located on the left side of this label. If you don’t
smell gas, go to next step.
B. BEFORE LIGHTING, smell all
around the appliance area for gas.
Be sure to smell next to the floor
because some gas is heavier than
air and will settle on the floor.
4. Find the pilot. The pilot is inside
combustion chamber next to the
main burner.
WHAT TO DO IF YOU SMELL GAS
D. Do not use this appliance if any
part has been under water. Im-
mediately call a qualified service
technician to inspect the appliance
and to replace any part of the
control system and any gas control
which has been under water.
•
•
Do not try to light any appliance.
Do not touch any electric switch;
do not use any phone in your
building.
5. Turn knob on gas control counter clockwise
to “PILOT”.
•
Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
6. Push in control knob all the way and hold in. Im-
mediately depress red or black piezo button. It may
require several depressions of the red or black
piezo button until PILOT lights. If PILOT light does
not light after 10 seconds, return to step 3. Continue to
hold the control knob in for about one minute after the
pilot is lit. Release knob and it will pop back out. Pilot
should remain lit. If it goes out, repeat steps 3 through 6.
WARNING: CAUTION:
DO NOT CONNECT 110 VAC TO
THE CONTROL VALVE.
Hot while in operation. Do not touch.
•
•
If knob does not pop up when released, stop and im-
mediately call your service technician or gas supplier.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
If the pilot will not stay lit after several tries, turn
the gas control knob to “OFF” and call your service
technician or gas supplier.
Do not operate the appliance with
panel(s) removed, cracked or broken.
Replacement of the panel(s) should be
done by a licensed or qualified service
person.
7. Turn gas control knob counterclockwise to
“ON”.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
8. To light Burner, flip the on/off switch to the “ON”
position, and close access grille.
NOT FOR USE
WITH SOLID FUEL
9. Turn on all electric power to the appliance.
If not installed, operated, and main-
tained in accordance with the man-
ufacturer’s instructions, this product
could expose you to substances in fuel
or fuel combustion which are known to
the State of California to cause can-
cer, birth defects, or other reproduc-
tive harm.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
TO TURN OFF
GAS TO APPLIANCE
1. Turn off all electric power to the appliance if
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
service is to be performed.
2. Open control access panel.
For assistance or additional informa-
tion, consult a qualified installer, ser-
vice agency or the gas supplier.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
3. Move switch to “OFF” position.
4. Push in gas control knob slightly and turn clock-
wise
to OFF”. Do not force.
For additional information on operating your
Hearth & Home Technologies fireplace, please refer to www.fireplaces.com.
5.
Close control access panel.
464-903G
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
29
C. Check Pilot Flame Appearance
D. After Appliance is Lit
Pilot flame must contact the thermocouple and thermopile
for reliable appliance operation.
WARNING
•
Pilot flame should be as shown in Figure 12.1.
Glass door must be in place when
appliance is operating.
Risk of:
• Combustion Fumes
• Fire
Do NOT operate appliance with glass
door removed.
• Open viewing glass for servicing only.
• Glass door MUST be in place and sealed before operating
appliance.
• Only use glass door certified for use with appliance.
• Glass replacement should be done by qualified technician.
Initial Break-in Procedure
When you light the appliance, you may notice that it pro-
duces heat which does have an associated odor or smell.
If you feel this odor is excessive it may require the initial
three to four hour continuous burn on high followed by a
second burn up to 12 hours to fully drive off any odor from
paint and lubricants used in the manufacturing process.
Condensation of the glass is normal.
Figure 12.1 Proper Pilot Flame
• If adjustment is needed remove cap screw from gas valve
using 1/8 inch standard screwdriver (see Figure 12.2).
Note: The appliance should be run three to four hours
on the initial start-up. Turn it off and let it cool completely.
Remove and clean the glass. Replace the glass and run
the appliance for an additional 12 hours. This will help to
cure the products used in the paint and logs.
• Turn adjustment screw clockwise to increase pilot flame
size. Make small adjustments.
During this break-in period it is recommended that some
windows in the house be opened for air circulation. This will
help avoid setting off smoke detectors, and help eliminate any
odors associated with the appliance’s initial burning.
PILOT
ADJUSTMENT
Figure 12.2 Adjustments
• Do NOT turn adjustment screw counter-clockwise too far
as it will come out of the valve allowing gas to escape.
• Replace cap screw and seal to prevent gas leaks.
• Check for gas leaks after tightening.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
30
CAUTION
WARNING
Smoke and odors released during initial operation.
Fire Risk.
•
•
•
Open windows for air circulation.
Leave room during initial operation.
Smoke may set off smoke detectors.
High Temperatures.
Keep combustible household items away from
appliance.
Smoke and odors may be irritating to sensitive
individuals.
Do NOT obstruct combustion and ventilation air.
• Do NOT place combustible items on top of or
in front of appliance.
• Keep furniture, draperies away from
appliance.
WARNING
Fire Hazard.
Keep combustible materials, gasoline and
other flammable vapors and liquids clear of
appliance.
CAUTION
• Prevent accidental appliance operation when not
attended.
• Do NOT store flammable materials in the
appliance’s vicinity.
• Unplug or remove batteries from remote control if absent
or if appliance will not be used for an extended period of
time.
• Do NOT use gasoline, lantern fuel, kerosene,
charcoal lighter fluid or similar liquids in this
appliance.
• Property damage possible from elevated temperatures.
• Combustible materials may ignite.
E. Frequently Asked Questions
ISSUE
SOLUTIONS
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
Condensation on the glass
This is a result of normal operation and the flames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
Blue flames
When first operated, this appliance may release an odor for the first several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing
and might set off home smoke detectors.
Odor from appliance
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Metallic noise
Is it normal to see the pilot flame burn In a standing pilot system the pilot will always stay on.
continually?
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
31
Troubleshooting
13
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.
A. Standing Pilot Ignition System
Symptom
Possible Causes
Corrective Action
1. After repeated triggering a. Defective ignitor.
of the red or black piezo
Check the spark at the electrode and pilot. If no spark and electrode
wire is properly connected, replace the ignitor.
ignitor button, the spark
ignitor will not light the pilot.
b. Defective pilot or misaligned
electrode (spark at electrode).
Using match, light the pilot. If the pilot lights, turn off the pilot and
trigger the red piezo ignitor button again. If the pilot lights, an im-
proper gas/air mixture caused the bad lighting and a longer purge
period is recommended. If the pilot will not light, ensure the gap
at the electrode and pilot is one-eighth (1/8) inch to have a strong
spark. If the gap is OK, replace the pilot.
c. No gas or low gas pressure.
Check the remote shut-off valves from the fireplace. Usually, there
is a valve near the gas main. There can be more than one (1) valve
between the fireplace and the main.
d. No LP in tank.
Check the LP (propane) tank. You may be out of fuel.
2. The pilot will not stay lit
after carefully following the
lighting instructions.
a. Defective thermocouple.
Check that the pilot flame impinges on the thermocouple. Clean
and/or adjust the pilot for maximum flame impingement.
Ensure that the thermocouple connection at the gas valve is fully
inserted and tight (hand tighten plus 1/4 turn).
Disconnect the thermocouple from the valve, place one millivolt
meter lead wire on the tip of the thermcouple and the other meter
lead wire on the thermocouple copper lead. Start the pilot and hold
the valve knob in. If the millivolt reading is less than 15mV, replace
the thermocouple.
b. Defective valve.
If the thermocouple is producing more than 15 millivolts, replace
faulty valve.
3. The pilot is burning,
a. ON/OFF switch or wires
defective.
Check the ON/OFF switch and wires for proper connections. Place
the jumper wires across the terminals at the switch. If the burner
comes on, replace the defective switch. If the switch is OK, place the
jumper wires across the switch wires at the gas valve. If the burner
comes on, the wires are faulty or connections are bad.
there is no burner flame,
the valve knob is in the ON
position, and the ON/OFF
switch is in the ON position.
b. Thermopile may not be gener- If the pilot flame is not close enough physically to the thermopile,
ating sufficient millivoltage.
adjust the pilot flame.
Be sure the wire connections from the thermopile at the gas valve
terminals are tight and that the thermopile is fully inserted into the
pilot bracket.
Check the thermopile with a millivolt meter. Take the reading at
TH-TP&TP terminals of the gas valve. The meter should read 325
millivolts minimum, while holding the valve knob depressed in the
pilot position, with the pilot lit, and the ON/OFF switch in the OFF
position. Replace the faulty thermopile if the reading is below the
specified minimum.
With the pilot in the ON position, disconnect the thermopile leads
from the valve. Take a reading at the thermopile leads. The read-
ing should be 325 millivolts minimum. Replace the thermopile if the
reading is below the minimum.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
32
Troubleshooting (continued)
Symptom
Possible Cause
Corrective Action
3. Continued
c. Defective valve.
Turn the valve knob to the ON position. Place the
ON/OFF switch in the ON position. Check the millivolt
meter a the thermopile terminals. The millivolt meter
should read greater than 125mV. If the reading is ac-
ceptable, and if the burner does not come on, replace
the gas valve.
d. Plugged burner orifice.
Check the burner orifice for stoppage. Remove stop-
page.
e. Wall switch or wires are defective.
Follow the corrective action in Symptom and Pos-
sible Cause 1.a above. Check the switch and wiring.
Replace where defective.
4. Frequent pilot outage a. Pilot flame may be too high or too low, or blow-
Clean thermocouple and adjust the pilot flame for
problem.
ing out (high pressure), causing pilot safety to drop maximum flame impingement. Follow lighting instruc-
out.
tions carefully.
5. The pilot and main
burner extinguish while
in operation.
a. No LP in tank.
Check the LP (propane) tank. Refill the fuel tank.
b. Inner vent pipe leaking exhaust gases back into Check venting system for damage. Replace/repair
the system.
improperly assembled pipe sections.
c. Glass too loose and air tight packet leaks in
corners after usage.
Replace glass panel assembly.
d. Bad thermopile or thermocouple.
e. Improper vent cap installation.
Replace if necessary.
Check for proper installation and freedom from debris
or blockage.
6. Glass soots.
a. Flame impingement.
Adjust the log set so that the flame does not exces-
sively impinge on it.
b. Improper air shutter setting.
c. Debris around air shutter.
Adjust the air shutter located on the control panel.
Inspect the opening at the base of the burner. NO MA-
TERIAL SHOULD BE PLACED IN THIS OPENING.
7. Flame burns blue
and lifts off burner.
a. Insufficient oxygen being supplied.
Ensure that the vent cap is installed properly and free
of debris. Ensure that the vent system joints are tight
and have no leaks.
Ensure that no debris has been placed at the base of,
or in the area of the air holes in the center of the base
pan beneath the burner.
Ensure that the glass is tightened properly on the unit,
particularly on top corners.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
33
Maintaining and Servicing Appliance
14
A. Maintenance Tasks
Although the frequency of appliance servicing and maintenance will depend on use and the type of installation, a qualified
service technician should perform an appliance checkup at the beginning of each heating season.
CAUTION
WARNING
Handle glass assembly with care.
Risk of injury or property damage.
Before servicing:
NOTE: Clean glass after initial 3-4 hours operation.
Longer operation without cleaning glass may
cause a permanent white film on glass.
• Turn off gas.
• Turn off electricity to appliance.
• Disable remote control, if one is present.
• Ensure appliance is completely cooled.
After servicing:
When cleaning glass door:
• Avoid striking, scratching or slamming glass.
• Do NOT use abrasive cleaners.
• Use a hard water deposit glass cleaner on white film.
• Do NOT clean glass when hot.
• Replace any screen or barrier that was removed.
• Reseal and reinstall any venting removed for servicing.
• Turn off appliance after 3-4 hours of operation and
ALLOW TO COOL.
• Remove and clean glass assembly.
• Replace glass assembly and operate appliance for
additional 12 hours.
WARNING
Annual inspection by qualified technician recommended.
Refer to maintenance instructions.
Check:
• Condition of doors, surrounds and fronts.
• Condition of glass, glass assembly and glass seal.
• Obstructions of combustion and ventilation air.
• Condition of logs.
WARNING
• Condition of firebox.
Inspect external vent cap regularly.
• Ensure no debris blocks cap.
• Burner ignition and operation.
• Burner air shutter adjustment
• Gas connections and fittings.
• Obstructions of termination cap.
• Combustible materials blocking cap may ignite.
• Restricted air flow affects burner operation.
Clean:
• Glass
• Air passageways, grilles,
control compartment
• Burner, burner ports
Risk of:
• Fire
• Delayed ignition or explosion
• Exposure to combustion fumes
• Odors
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
34
Inspect
Maintenance Tasks
Doors, Surrounds
and Fronts
1. Assess condition of screen and replace as necessary. Recommend addition of screen if one is not present.
2. Inspect for scratches, dents or other damage and repair as necessary.
3. Verify no obstructions to airflow through the louvers.
4. Verify maintenance of proper clearance to combustible household objects.
1. Inspect gasket seal and its condition.
Gasket Seal, Glass
Assembly and Glass
2. Inspect glass panels for scratches and nicks that can lead to breakage when exposed to heat.
3. Confirm there is no damage to glass or glass frame. Replace as necessary.
4. Verify that latches engage properly, clip studs are not stripped, and glass attachment components are
intact and operating properly. Replace as necessary.
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be removed.
Valve Compartment
and Firebox Top
1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw
tips that have penetrated the sheet metal are sharp and should be avoided.
2. Remove any foreign objects.
3. Verify unobstructed air circulation.
Logs
1. Inspect for broken, damaged, or missing logs. Replace as necessary.
2. Verify correct log placement and no flame impingement causing sooting. Correct as necessary.
1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.
2. Replace appliance if firebox has been perforated.
Firebox
Burner Ignition and
Operation
1. Verify burner is properly secured and aligned with pilot or igniter.
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.
3. Replace ember materials with new dime-size and shape pieces. Do not block ports or obstruct lighting paths.
4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.
5. Inspect for lifting or other flame problems.
6. Verify air shutter is clear of dust and debris.
7. Inspect orifice for soot, dirt or corrosion.
8. Verify manifold and inlet pressures. Adjust regulator as required.
9. Inspect pilot flame strength. Clean or replace orifice as necessary.
10. Inspect thermocouple/thermopile for soot, corrosion and deterioration. Clean with emery cloth or replace
as required.
11. Verify millivolt output. Replace as necessary.
Venting
1. Inspect venting for blockage or obstruction such as bird nests, leaves, etc.
2. Confirm that termination cap remains clear and unobstructed by plants, etc.
3. Verify that termination cap clearance to subsequent construction (building additions, decks, fences or
sheds) has been maintained.
4. Inspect for corrosion or separation.
5. Verify weather stripping, sealing and flashing remains intact.
6. Inspect draft shield to verify it is not bent, damaged or missing.
1. Verify operation of remote.
Remote controls
2. Replace batteries in remote transmitters and battery-powered receivers.
3. Verify batteries have been removed from battery back-up IPI systems to prevent premature battery failure
or leaking.
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
35
Reference Materials
15
A. Appliance Dimension Diagram
Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 3.
A
B
C
L
M
N
K
O
J
D
E
I
F
G
H
ELECTRICAL
ACCESS
GAS INLET
T
P
Q
U
R
S
MODEL DIMENSIONS
Grand-XTS
MODEL DIMENSIONS
Supreme-XTS
Grand-XTS
Supreme-XTS
LOCATION
LOCATION
Inches
Millimeters
Inches
Millimeters
Inches
Millimeters
Inches
Millimeters
A
B
C
D
E
F
G
H
I
33-1/32
24-1/4
12-1/8
36-7/8
32
839
616
308
937
813
375
686
578
602
215
29-1/32
20-5/32
10-3/32
32-5/16
27-25/32
12-7/16
22-23/32
20-1/4
737
512
256
821
706
316
577
514
537
215
K
L
2-5/16
4-7/16
58
112
131
55
2-5/16
4-7/16
58
112
131
55
M
N
O
P
Q
R
S
T
5-5/32
5-5/32
2-5/32
2-5/32
13-23/32
2-17/32
5-9/32
348
64
13-23/32
2-17/32
5-9/32
348
64
14-3/4
27
135
227
373
66
135
227
373
66
22-3/4
23-11/16
8-7/16 REF
8-29/32
14-11/16
2-19/32
8-29/32
14-11/16
2-19/32
21-5/32
8-7/16 REF
J
U
6-1/16
154
6-1/16
154
Figure 15.1 Appliance Dimensions
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
36
B. Vent Kits Components
Direct Vent Flex Liner Kits (see Figure 15.2)
LINK-DV-30B or (LINK-DV-30): Masonry 3 inch flex liner
kit. Expands to 30 feet. Includes: two liners, termination
cap, flashing, and link adapter.
LINK-DV4-30B or (LINK-DV4-30): Masonry 3 inch flex liner
kit. Expands to 30 feet and 4 feet respectively. Includes:
two liners, termination cap, flashing, and link adapter.
FLASH-DAMP
LINK-DV30B
Installation
LINK-DV4-30B
Installation
TERMINATION
CAP
EXHAUST
AIR
LINK-ZC-ADP
VENT PIPE
WARNING:
DO NOT BLOCK
THIS PIPE END!
INLET AIR
VENT PIPE
SVRLINK-ADP
OPTIONAL LINK-ZC-ADPB
FOR USE WITH CLASS A
WOODBURNING PIPE
FLEX3-30
Figure 15.2 Direct Vent Flex Liner Kits
Direct Vent Flex Liner Accessory Kits (see Figure 15.3)
FLEX3-30/2
Flash-Damp: Zero clearance damper flashing kit for use
with LINK-DV-30B or LINK-DV4-30B liner kits.
LINK-ZC-ADP: Zero clearance chimney adapter
SVRLINK-ADP: Adapter kit (colinear to coaxial 3 inches
included in above kits).
FLEX3-30: One 3 inch flexible liner expands to 30 feet.
FLEX3-30/2: Two 3 inch flexible liners expands to 30 feet
each.
FLEX3-CNCT
FLEX-CNCT: Connector kit - 3 inch liner to 3 inch liner,
one connector per kit.
Figure 15.3 Direct Vent Flex Liner Accessory Kits
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
37
D. Limited Lifetime Warranty
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
43
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
44
E. Contact Information
Heat & Glo, a brand of Hearth & Home Technologies Inc.
7571 215th Street West, Lakeville, MN 55044
Please contact your Heat & Glo dealer with any questions or concerns.
For the location of your nearest Heat & Glo dealer,
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
CAUTION
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471,
5328356, 5341794, 5347983, 5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112, 5996575, 6006743, 6019099, 6048195,
6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940, 6748942, 6769426,
6774802, 6796302, 6840261, 6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039, 6919884, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia)
780250, 780403, 1418504 or other U.S. and foreign patents pending.
Printed in U.S.A. - Copyright 2009
Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09
45
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