The Xerox
DocuPrint C20/NC20 Color
Ink Jet Printer
User Guide
Version 1.0
Contents
i
Safety Notes ................................................................. i
Electrical Safety .......................................................................ii
Maintenance Safety................................................................ iv
Operational Safety ..................................................................v
Chapter 1 Getting to Know Your Printer .................................. 1-1
Introduction ........................................................................ 1-2
Printer Features ................................................................... 1-3
Print Speed ...................................................................... 1-3
Resolution ........................................................................ 1-3
Resident Fonts.................................................................. 1-4
Connectivity..................................................................... 1-5
Color Matching Systems................................................... 1-7
Printer Driver Software ..................................................... 1-8
Printer Components............................................................. 1-9
External Components ....................................................... 1-9
Interface Connectors ...................................................... 1-10
Front Cover .................................................................... 1-12
Print Cartridge Components ........................................... 1-13
DocuPrint C20/ NC20 User Guide
DocuPrint Documentation ................................................. 1-14
Printed Documentation .................................................. 1-14
Electronic Documentation............................................... 1-15
Using the CDs ................................................................ 1-16
Note, Caution and Warning Symbols.............................. 1-17
Chapter 2 Loading Print Media ............................................... 2-1
Introduction ........................................................................ 2-2
Selecting Paper.................................................................... 2-3
Paper Selection Guidelines ................................................ 2-3
DocuPrint C20/NC20 Paper Recommendations................. 2-4
Loading Paper ..................................................................... 2-5
Using the Standard Input Tray ......................................... 2-6
Using the Manual Feed Slot .............................................. 2-9
Using Tray 2 .................................................................. 2-12
Tray Linking ...................................................................... 2-15
Printing Multiple Jobs ........................................................ 2-16
Changing the Paper Source ............................................ 2-16
Using Letterhead ............................................................... 2-19
Chapter 3 Printing ................................................................... 3-1
DocuPrint C20/NC20 Printer Drivers.................................... 3-2
Driver Features................................................................. 3-3
Installing CentreWare DP and Printer Drivers .................... 3-3
Using the Control Panel....................................................... 3-4
Control Panel Features...................................................... 3-5
The Control Panel Display ................................................ 3-6
Using the Control Keys ..................................................... 3-8
DocuPrint C20/NC20 Menu Map ................................... 3-11
Printing Menu Settings................................................... 3-14
Changing Printer Settings............................................... 3-16
DocuPrint C20/ NC20 User Guide
Chapter 4 Maintaining the Printer ........................................... 4-1
Replacing the Print Cartridges.............................................. 4-2
To Position the Print Cartridge Carrier............................... 4-3
To Replace the Print Cartridges......................................... 4-4
To Install Print Cartridges ................................................. 4-6
To Align the Print Cartridges........................................... 4-11
Cleaning Your Printer......................................................... 4-15
Cleaning the Printheads ................................................. 4-15
Wiping the Printheads.................................................... 4-18
Cleaning the Cartridge Carrier........................................ 4-20
Storing Print Cartridges ..................................................... 4-22
Chapter 5 Troubleshooting ...................................................... 5-1
Printer Problems .................................................................. 5-2
Printer Operation Problems............................................... 5-2
Print Quality Problems...................................................... 5-7
Paper Jams........................................................................ 5-10
What Causes a Paper Jam?............................................. 5-10
Clearing Paper Jams ....................................................... 5-11
Possible Paper Jam Areas................................................ 5-12
To Clear a Jam in the Input Tray..................................... 5-14
To Clear a Jam in the Manual Feed Slot .......................... 5-15
To Clear a Jam in the Output Bin .................................... 5-16
To Clear a Jam in Tray 2 ................................................ 5-17
Common Error Messages ................................................... 5-18
To Cancel the Current Print Job ...................................... 5-24
To Reset the Printer and Cancel the Print Job .................. 5-25
Appendix A Printer Specifications ............................................... A-1
Appendix B Certifications ........................................................... B-1
Electronic Emission Notices .................................................. B-2
Without an External Ethernet Adapter Installed ................. B-2
DocuPrint C20/ NC20 User Guide
With an External Ethernet Adapter Installed ...................... B-5
Appendix C Printer Options ........................................................ C-1
Installing Printer Options ..................................................... C-3
Printer Memory ................................................................... C-4
Accessing the System Board from the Front ....................... C-5
Installing Printer Memory ................................................. C-6
Closing the System Board from the Front .......................... C-8
Flash Memory...................................................................... C-9
Accessing the System Board from the Rear ........................ C-9
Installing a Flash Memory SIMM .................................... C-11
Closing the System Board from the Rear.......................... C-13
External Ethernet Adapter .................................................. C-15
Installing the External Ethernet Adapter .......................... C-16
Tri-Port Interface Card ....................................................... C-17
Installing the Tri-Port Interface Card ............................... C-17
Infrared Adapter ............................................................... C-18
Installing the Infrared Adapter........................................C-18
Using the Infrared Adapter ............................................. C-19
Hard Disk.......................................................................... C-20
Installing the Hard Disk.................................................. C-20
Option Card Installation .................................................... C-21
Accessing the System Board from the Right .....................C-21
Installing an Option Card ............................................... C-22
Closing the System Board from the Right ........................ C-24
Input Tray 2 ...................................................................... C-25
Installing the Paper Tray ................................................ C-25
Attaching the Paper Support........................................... C-27
DocuPrint C20/ NC20 User Guide
Safety Notes
Th e Xerox DocuPrin t C20/NC20 prin ter an d th e
recom m en ded con sum able supplies h ave been design ed
an d tested to m eet strict safety requirem en ts. Atten tion to
th e followin g n otes will en sure th e con tin ued safe
operation of your prin ter.
Sa fety Notes
❖
i
Electrical Safety
Electrical Safety
•
•
Use th e power cord supplied with your DocuPrin t C20/
NC20 prin ter.
Do n ot use a groun d adapter plug to con n ect th e
prin ter to a power source receptacle th at lacks a groun d
con n ection term in al.
•
Plug th e power cable directly in to a properly groun ded
electrical outlet. Do n ot use an exten sion cord. If you
do n ot kn ow wh eth er an outlet is groun ded, ask an
electrician to ch eck th e outlet.
You may get a severe electrical shock if you do not
connect the grounding conductors correctly.
•
•
Do n ot place th e prin ter wh ere people m ay step on th e
power cable.
Do n ot place objects on th e power cable.
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DocuPrint C20/ NC20 User Guide
Electrical Safety
Do n ot override or disable electrical or m ech an ical
•
•
in terlocks.
Do n ot obstruct th e ven tilation open in gs. Th ese
open in gs are provided to preven t overh eatin g of th e
prin ter.
Do not push objects into slots and openings on the
printer. Making a contact with a voltage point or
shorting out a part could result in fire or electrical
shock.
•
If you n otice un usual n oises or odors, switch off th e
prin ter power im m ediately. Discon n ect th e power
cable from th e electrical outlet. Call an auth orized
Xerox service represen tative to correct th e problem .
•
If an y of th e followin g con dition s occurs, switch off
th e prin ter power im m ediately, discon n ect th e power
cable, an d call an auth orized Xerox service
represen tative.
— Th e power cable is dam aged or frayed.
— Liquid is spilled in to th e prin ter.
— Th e prin ter is exposed to water.
— An y part of th e prin ter is dam aged.
Th e power cord is attach ed to th e prin ter as a plug-in
device at th e back of th e prin ter. In th e even t it is
n ecessary to rem ove all electrical power from th e prin ter,
discon n ect th e power cord from th e power receptacle.
Safety Notes
❖
iii
Maintena nce Safety
Maintenance Safety
•
Do n ot attem pt an y m ain ten an ce procedure th at is n ot
specifically described in th e docum en tation supplied
with your prin ter.
•
•
•
Do n ot use aerosol clean ers. Th e use of supplies th at
are n ot approved m ay cause poor perform an ce an d
could create a dan gerous con dition .
Use th e supplies an d clean in g m aterials on ly as
directed in th is m an ual. Keep all of th ese m aterials out
of th e reach of ch ildren .
Do n ot rem ove th e covers or guards th at are fasten ed
with screws un less you are in stallin g option al
equipm en t. Th ere are n o parts th at you can m ain tain
or service beh in d th ese covers.
•
Follow th e m ain ten an ce procedures provided in
Chapter 4: Maintaining the Printer.
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DocuPrint C20/ NC20 User Guide
Operational Safety
Operational Safety
Your Xerox prin ter an d supplies were design ed an d tested
to m eet strict safety requirem en ts. Th ese in clude safety
agen cy exam in ation , approval, an d com plian ce with
establish ed en viron m en tal stan dards.
Your atten tion to th e followin g safety guidelin es will h elp
to en sure th e con tin ued safe operation of your prin ter.
•
Use th e m aterial an d supplies specifically design ed for
your prin ter. Th e use of un suitable m aterials m ay result
in poor perform an ce an d possibly a h azardous
situation .
•
•
Follow all warn in gs an d in struction s m arked on , or
supplied with , th e prin ter.
Place th e prin ter in a dust free area wh ere th e
tem perature ran ge is 50° F to 90° F (10° C to 32° C) an d
th e relative h um idity is 15% to 85%.
•
•
Ch oose a location for th e prin ter allowin g sufficien t
space aroun d th e prin ter for operation an d
m ain ten an ce. Th e m in im um recom m en ded room size
is 353 cubic ft. (10 cubic m eters) or approxim ately 8 ft.
x 8 ft. x 8 ft. (242 cm x 242 cm x 242 cm ).
Place th e prin ter in an area wh ere th ere is adequate
space for ven tilation an d servicin g. Th e recom m en ded
m in im al spacin g is 10 in . (25 cm ) beh in d th e prin ter,
10 in . (25 cm ) on eith er side of th e prin ter, an d 24 in .
(61 cm ) in fron t of th e prin ter.
Safety Notes
❖
v
Operational Safety
•
•
•
Do not place th e prin ter near a h eat source.
Do not place th e prin ter in direct sunligh t.
Do n ot place th e prin ter in lin e with th e cold air flow
from an air con dition in g system .
•
Place th e prin ter on a level, solid surface with adequate
stren gth for th e weigh t of th e m ach in e.
•
•
Exercise care in m ovin g or relocatin g th e prin ter.
Follow th e recom m en ded procedure wh en m ovin g th e
prin ter from on e location to an oth er.
•
•
Do n ot put con tain ers of coffee or oth er liquids on to
th e prin ter.
Do n ot block or cover th e slots an d open in gs on th e
prin ter. With out adequate ven tilation , th e prin ter m ay
overh eat.
Be careful when working in areas identified with a
warning symbol. These areas may be very hot and
could cause personal injury.
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DocuPrint C20/ NC20 User Guide
Operational Safety
Frequen t operation of th e on /off switch is n ot
•
•
•
recom m en ded.
Keep h an ds, h air, an d n eckties away from th e exit feed
rollers.
Do n ot rem ove a m edia tray wh ile prin tin g from a
sin gle tray con figuration .
•
•
•
Do n ot open th e Top Cover wh ile prin tin g.
Do n ot switch off th e prin ter power wh ile prin tin g.
Do n ot m ove th e prin ter wh ile prin tin g.
Sa fety Notes
❖
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viii
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DocuPrint C20/ NC20 User Guide
Getting to Know Your
Printer
1
retpahC
Chapter 1: Getting to Know Your Printer
❖
1-1
Introduction
Introduction
In th is ch apter, you will becom e fam iliar with th e features
of your prin ter an d learn wh ere to locate specific prin ter
com pon en ts.
Before you use your prin ter, m ake sure th at you perform
all of th e steps described in th e Quick Installation Guide
th at cam e with your prin ter. Also m ake sure th at you
con n ect th e n ecessary prin t cables.
Th e Xerox DocuPrin t C20/NC20 color in k jet prin ter
provides h igh quality prin tin g in both color an d black
an d wh ite on a variety of paper types. Recogn izin g th at
you m ay h ave special n eeds, Xerox offers several option al
equipm en t item s to better m eet your requirem en ts. Th ey
are explain ed in detail in Appendix C: Printer Options.
Xerox, or your Xerox auth orized reseller, m ay h ave
provided som e or all of th ese option s. First verify your
exact equipm en t option s before proceedin g furth er. If you
see features described in th is section th at are n ot available
with th e equipm en t you h ave, you can easily add th em
yourself. For m ore in form ation , refer to th e separate
Supplies/Options Guide provided with your prin ter.
1-2
❖
DocuPrint C20/ NC20 User Guide
Printer Features
Printer Features
Your DocuPrin t C20/NC20 h as m an y special features th at
allow you to ach ieve th e color prin tin g results you n eed
for your specific prin t requirem en ts. Features vary sligh tly
accordin g to th e option s you are usin g an d th e m em ory
in stalled in your prin ter. Th is section will h elp you
becom e fam iliar with your prin ter's features an d
capabilities.
Prin t speeds for prin tin g on stan dard (Letter/A4) m edia
are as follows:
Print Speed
Resolution
•
•
Up to 4 pages per m in ute for full-color prin ts
Up to 8 pages per m in ute for black an d wh ite prin ts.
Th e resolution of your prin ted im age is determ in ed by th e
n um ber of prin ted dots per in ch (dpi). Th e DocuPrin t
C20/NC20 provides th e followin g resolution s:
•
Color
— 600 DPI (Stan dard)
— 1200 Im age Quality
Black
•
— 600 DPI (Stan dard)
— 1200 Im age Quality.
Chapter 1: Getting to Know Your Printer
❖
1-3
Printer Features
Th e followin g fon ts are in cluded with your prin ter:
Resident Fonts
•
75 residen t -scalable fon ts:
— PostScript Level 2 em ulation : 39 com patible plus 36
addition al
— PCL em ulation : 45 LaserJet com patible plus 30
addition al in PCL 5.
•
•
2 PCL bitm ap fon ts
— Lin ePrin ter 16
— POSTNET Barcode
78 sym bol sets in PCL em ulation to support m ultiple
application s an d lan guages.
1-4
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DocuPrint C20/ NC20 User Guide
Printer Features
Th e DocuPrin t C20/NC20 com es stan dard with a h igh
speed Stan dard-Cen tron ics IEEE 1284 B com plian t
Bi-Direction al parallel port. You can custom ize your
prin ter con n ectivity accordin g to your n eeds.
Connectivity
Th e DocuPrin t C20/NC20 supports th e Win dows 95 an d
Win dows 98 Plug & Play stan dards.
Option al in terfaces in clude:
•
An Extern al Eth ern et Adapter th at lets you con n ect
your prin ter to a local area n etwork (LAN).
•
A Tri-Port in terface option card th at lets you con n ect
your prin ter to:
— A serial in terface (RS-232C or RS-422A)
— An in frared adapter
— A LocalTalk n etwork.
Only one option card can be installed in your printer at a time.
Chapter 1: Getting to Know Your Printer
❖
1-5
Printer Features
Th e followin g prin tin g protocols are en abled with th e
Extern al Eth ern et Adapter or Tri-Port In terface Option :
•
NetWare 2.x, 3.x, 3.1x an d 4.1x with com plete NDS
n ative support (IPX/SPX)
•
•
•
•
•
•
•
AppleTalk (Eth erTalk)
Sun OS, Solaris (TCP/IP)
WFWG (DLC/LLC)
Win dows NTAS (DLC/LLC)
Win dows 95 an d Win dows 98 (IPX/SPX)-Peer to Peer
IBM LAN Server (DLC/LLC)
LocalTalk.
Auto-protocol sen sin g switch es port to correct protocol
1-6
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DocuPrint C20/ NC20 User Guide
Printer Features
Th e followin g color m atch in g system s will be available for
th e DocuPrin t C20/NC20:
Color Matching
Systems
•
•
•
ICM Win dows 95, 98 an d NT 5.0
Apple ColorSyn c
PANTONE Color Profiles.
For more detailed information on printer specifications and
connectivity, consult the System Adm in istrator Guide on the
DocuPrint CD.
Chapter 1: Getting to Know Your Printer
❖
1-7
Printer Features
Th e prin ter driver is a piece of software th at is loaded on
your workstation . Use of th e proper prin ter driver for your
operatin g system an d prin ter m odel is essen tial for
obtain in g th e best in color prin tin g. It is im portan t for
two reason s:
Printer Driver
Software
1. Prin ter drivers provide access to features un ique to
your prin ter. Alth ough th ere are m an y prin t option s
an d features th at are a part of th e software
application s you use, your prin ter also con tain s m an y
distin ctive features of its own .
2. To prin t effectively, it is n ecessary for you to in stall
th e correct prin ter driver. You can use eith er th e
PostScript em ulation prin ter driver or th e PCL 5c
em ulation prin ter driver (with th e exception of th e
Dutch an d Russian product wh ich uses system
drivers). Th e PostScript prin ter driver allows access to
m ore of th e exclusive an d powerful Xerox prin tin g
features. For m ore in form ation about available drivers
an d operatin g system s supported by your DocuPrin t
C20/NC20, see th e System Administrator Guide on th e
DocuPrin t CD.
1-8
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DocuPrint C20/ NC20 User Guide
Printer Components
Printer Components
com pon en ts of your DocuPrin t C20/NC20.
External Components
Figure 1.1 Printer Components, Front View
6
4
Front View
1
1
2
3
4
5
6
Front Cover
Input Tray/Output Bin Unit
Control Panel
2
5
Manual Feed Slot
Front Cover Release
Optional Tray 2
3
Figure 1.2 Printer Components, Rear View
Rear View
5
1
2
Optional Tri-Port Interface
Standard Parallel Interface
Connection
3
4
5
System Board Access Cover
Power Cord Receptacle
Rear Cover
4
3
2
1
Chapter 1: Getting to Know Your Printer
❖
1-9
Printer Components
Your prin ter in terface con n ectors are located on th e back
prin ter com es equipped with a h igh speed
Interface Connectors
Stan dard-Cen tron ics IEEE 1284 B com plian t
Bi-Direction al parallel con n ector. Th e followin g option al
in terfaces are available:
•
A Tri-Port In terface Card to provide support for
— LocalTalk
— Serial RS-232C/RS422A
— High speed in frared local con n ection .
•
•
An in frared adapter for use with th e Tri-Port In terface
to receive in frared beam s from an IrDa-com patible
workstation .
An Extern al Eth ern et Adapter
— 10BaseT.
1-10
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DocuPrint C20/NC20 User Guide
Printer Components
Figure 1.3 Connection Interface Area
1
2
3
Standard Parallel Port
Optional Tri-Port Interface
Optional External Ethernet
Adapter not shown (see
Appendix C: Printer Options)
1
2
The Tri-Port Interface Card and the Hard Disk Option utilize
the same internal connection within the printer. Only one of
these can be installed at a time.
Chapter 1: Getting to Know Your Printer
❖
1-11
Printer Components
Th e DocuPrin t C20/NC20 h as a fron t cover, wh ich is
in struction s to open th e fron t cover to gain access to th e
prin t cartridges an d to in stall an d rem ove th e in put tray
an d output bin un it.
Front Cover
Locate th e fin ger grip on eith er th e righ t or left en d of th e
fron t cover.
1
Gen tly pull up on th e fin ger grip to lift th e fron t cover.
2
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DocuPrint C20/NC20 User Guide
Printer Components
cartridge com pon en ts. Th e prin t cartridges are th e
con sum ables (replen ish able substan ces used by th e
prin ter). See th e separate Supplies/Options Guide to order
th ese item s.
Print Cartridge
Components
Figure 1.4 Print cartridge components
1
2
3
4
Cartridge Carrier Track
Print Cartridge Carrier
Black or Photo Cartridge
Color Cartridge
4
3
2
1
Instructions on how to replace consumables and maintenance
items are packaged with each replacement item.
Chapter 1: Getting to Know Your Printer
❖
1-13
DocuPrint Documentation
DocuPrint Documentation
Your DocuPrin t C20/NC20 is packaged with
docum en tation in both prin ted form an d on CD-ROM.
Th ere are two CDs:
•
DocuPrin t CD, wh ich con tain s docum en tation an d
prin ter drivers.
•
Prin ter Man agem en t Softw are CD, wh ich con tain s
Xerox-provided clien t software an d th e
docum en tation for it. Th is CD is for use with th e
DocuPrin t NC20 or th e Extern al Eth ern et Adapter.
Th is section serves as a roadm ap for th e prin ted an d CD
docum en tation .
Your DocuPrin t C20/NC20 was packaged with th e
followin g pieces of prin ted docum en tation :
Printed
Documentation
•
Quick In stallation Guide, wh ich sh ows you h ow to
get your prin ter up an d run n in g.
•
User Guide (th is book), wh ich provides you with th e
basic in form ation n eeded to use your prin ter. (More
detailed user in form ation is con tained in th e System
Administrator Guide on your DocuPrin t CD.)
•
Quick Netw ork In stallation Gu ide, wh ich briefly
sh ows you h ow to con n ect your DocuPrin t NC20
prin ter to a n etwork in your specific en viron m en t.
(More detailed Network/En viron m en t in form ation is
con tain ed in th e Technical Information Guide on your
DocuPrin t CD.)
1-14
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DocuPrint C20/NC20 User Guide
DocuPrint Documenta tion
Your DocuPrin t C20/NC20 CD-ROM con tain s th e
followin g pieces of in form ation :
Electronic
Documentation
•
•
•
User Guide, wh ich is th e electron ic version of th is
book.
Quick Netw ork In stallation Gu ide, wh ich con tain s
in form ation on h ow to set up your prin ter.
System Adm in istrator Gu ide, wh ich con tain s a
con siderable am oun t of m ore detailed user
in form ation .
•
Tech n ical In form ation Guide, wh ich con tain s
gen eric in form ation about n etwork con n ectivity for
Xerox prin ters. (Th is is publish ed on ly in th e En glish
lan guage.)
DocuPrint C20/NC20 printer drivers are also contained on the
DocuPrint CD. The majority of driver documentation is
provided via the Help files included with the drivers.
Since both the DocuPrint CD and the Printer Management
Software CD contain so much important information, please
ensure that you save them and keep them in a safe place.
Chapter 1: Getting to Know Your Printer
❖
1-15
DocuPrint Documentation
Th e docum en tation on th e DocuPrin t CD is provided as
PDF files. Th ese can be viewed with th e Adobe Acrobat
Reader (provided on th e CD if you do n ot already h ave
on e in stalled).
Using the CDs
Th ese files con tain h ypertext lin ks th at en able you to
jum p from th e Table of Con ten ts or In dex directly to th e
page wh ere you are lookin g for in form ation , as well as
from page to page wh ere in form ation is cross-referen ced.
Sim ply m ove th e cursor over a h ypertext lin k an d it
ch an ges to a poin tin g fin ger. Th en click on th e lin k to
jum p to th e lin k’s destin ation .
Th e PDF files also en able you to prin t th e specific pages
you n eed, rath er th an prin tin g an en tire ch apter or
m an ual.
Both th e DocuPrin t CD an d th e Prin ter Man agem en t
Software CD are provided with in stallation booklets in
th eir respective jewel cases. You can also refer to th e
ReadMe files on th e CDs for m ore in form ation .
1-16
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DocuPrint C20/NC20 User Guide
DocuPrint Documenta tion
Th rough out th is User Guide an d th e oth er DocuPrin t
guides, several sym bols are used to em ph asize useful,
im portan t an d critical in form ation . Th ey are as follows:
Note, Caution and
Warning Symbols
This symbol indicates particularly useful or helpful
information about your printer.
This symbol indicates a caution against performing any
action that may damage your printer or degrade
performance.
This symbol indicates a warning against
performing any action that may lead to physical
injury.
Chapter 1: Getting to Know Your Printer
❖
1-17
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DocuPrint C20/ NC20 User Guide
Loading Print Media
2
r e tpahC
Chapter 2: Loading Print Media
❖
2-1
Introduction
Introduction
Th is ch apter will h elp you select paper for your DocuPrin t
C20/NC20 an d to properly position paper in th e differen t
in put trays. It will refer you to th e separate Supplies/
Options Guide to h elp you un derstan d th e differen t types
of paper you can use with th e DocuPrin t C20/NC20.
Your prin ter h as two stan dard paper sources, th e in put
tray an d th e m an ual feed slot. An option al secon d in put
tray is also available for your prin ter. See th e separate
Supplies/Options Guide for m ore in form ation .
Load th e paper you use for th e m ajority of your prin t jobs
in th e stan dard in put tray. Reserve th e m an ual feed slot
for th e occasion al en velope, tran sparen cy, label, or
odd-size sh eet of paper you feed th rough th e prin ter. Th e
option al Tray 2 provides added paper capacity an d th e
ability to h ave differen t types of paper loaded in your
prin ter.
2-2
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DocuPrint C20/ NC20 User Guide
Selecting Paper
Selecting Paper
Th e prin t quality an d feedin g reliability you get with your
prin ter can vary depen din g on th e paper source you use
an d th e type an d size of th e prin t m aterial. Usin g sizes
oth er th an th ose listed in th e separate Supplies/Options
Guide, or usin g paper n ot recom m en ded for your prin ter
can result in paper jam s an d prin t quality problem s.
Wh en ch oosin g paper for your prin ter, con sider th e
weigh t, fiber con ten t, an d color of th e paper. Ch eck with
th e m an ufacturer or ven dor to determ in e wh eth er th e
paper you’ve ch osen is acceptable for in kjet prin ters.
Paper Selection
Guidelines
To avoid paper jam s or poor prin t quality:
•
•
Always use n ew, un dam aged paper.
Do n ot use paper th at you h ave cut or trim m ed
yourself.
•
Do n ot m ix paper sizes, weigh ts, or types in th e sam e
paper source. Mixin g prin t m aterials results in paper
jam s.
Always print samples on the paper you are considering before
buying large quantities.
Chapter 2: Loading Print Media
❖
2-3
Selecting Paper
For th e best prin t quality use xerograph ic paper. See th e
separate Supplies/Options Guide for th e appropriate weigh ts
an d sizes to be used in your prin ter.
DocuPrint C20/ NC20
Paper
Recommendations
Th e followin g papers can be used with your prin ter:
•
•
•
•
•
Bon d papers
Dual purpose papers
Xerograph ic papers
Recycled papers
Coated papers.
Th e followin g papers are n ot recom m en ded for use with
your prin ter:
•
Som e ch em ically treated papers for m akin g copies
with out carbon paper, also kn own as carbon less papers
•
•
Multiple-sh eet form s or docum en ts
Preprin ted papers with ch em icals th at m ay
con tam in ate th e prin ter
•
•
•
Rough -edged or curled papers
Syn th etic papers
Th erm al papers.
2-4
❖
DocuPrint C20/ NC20 User Guide
Loading Paper
Loading Paper
Th e DocuPrin t C20/NC20 accepts a variety of differen t
papers an d sizes in its stan dard in put tray, m an ual feed
slot an d option al tray. For in form ation about th e differen t
papers an d sizes th at you can use with your prin ter, see
th e separate Supplies/Options Guide.
Th e followin g pages con tain in form ation on :
•
•
Do not attempt to load ANY tray during printing.
Do not overfill the tray.
Chapter 2: Loading Print Media
❖
2-5
Loa ding Paper
Th e stan dard in put tray can be used for several differen t
types of paper. See th e Supplies/Options Guide for sizes an d
capacity.
Using the
Standard Input Tray
To Load the Standard Input Tray
Lift th e output bin . If a differen t type of paper is in th e
tray, rem ove it.
1
Squeeze th e width guide lever an d slide it to th e far left
side of th e tray.
2
If loadin g en velopes, go to Step 6.
Slide th e len gth guide out toward you.
3
Flex th e sh eets back an d forth to loosen th em , th en fan
th em . Do n ot fold or crease th e paper. Straigh ten th e
4
edges on a level surface.
2-6
❖
DocuPrint C20/ NC20 User Guide
Loading Paper
Place th e prin t m aterial again st th e righ t side of th e in put
tray with th e recom m en ded prin t side face down an d th e
top edge goin g in first toward th e back of th e in put tray. If
you are usin g preprin ted letterh ead, see th e section “Using
5
Lift an d slide th e en velope len gth guide out toward you.
6
7
Place th e en velopes again st th e righ t side of th e in put tray
with th e prin t side face down an d th e stam p edge goin g in
first an d toward th e back of th e in put tray.
Do not feed stamped envelopes into the printer.
The stamp is shown for orientation purposes only.
Do not exceed the maximum stack height indicator
by the arrow on the right side of the input bin.
Chapter 2: Loading Print Media
❖
2-7
Loa ding Paper
Squeeze th e width guide lever an d slide it to th e righ t
un til it touch es th e edge of th e prin t m aterial.
8
The pa per size in dica tors, prin ted on the top
su rfa ce of the bin, a re pa per size a bbrevia tion s
used for pla cem en t of the length a nd width guides.
en velope len gth guide (sh own in Step 6) up un til it
touch es th e bottom edge of th e prin t m aterial.
If you are n ot usin g large-size paper, go to Step 10.
Fully exten d th e paper stop on th e output bin for
large-size paper. Be sure to ch an ge Paper Size on th e Paper
Men u. See Chapter 3: Printing for addition al in form ation .
If you use a paper size n ot listed, select th e n ext larger size
on th e Paper Size Men u.
9
Large-size paper may back up into the printer and
cause a paper jam if the paper stop is not fully
extended.
Lower th e output bin .
10
2-8
❖
DocuPrint C20/ NC20 User Guide
Loading Paper
Th e m an ual feed slot on your prin ter lets you feed sh eets
of prin t m aterial m an ually on e sh eet at a tim e. Th e
prin ter autom atically detects wh en prin t m aterial is
placed in th e m an ual feed slot, an d uses it as th e paper
source.
Using the Manual
Feed Slot
You can use th e m an ual feed slot to prin t on a differen t
type of prin t m aterial with out rem ovin g th e paper in th e
stan dard in put tray or option al tray. It can also be used to
prin t on h eavy weigh t prin t m aterials th at will n ot feed
th rough th e stan dard in put tray or th e option al tray.
Th e m an ual feed slot lets you feed en velopes m an ually
on e at a tim e with out rem ovin g th e prin t m aterial from
th e stan dard in put tray or th e option al tray. Th e prin ter
autom atically detects wh en an en velope is placed in th e
m an ual feed slot, an d uses it as th e paper source.
For in form ation on th e types of prin t m aterials th at you
can use with th e m an ual feed slot, see th e separate
Supplies/Options Guide.
For in form ation about prin tin g on letterh ead, see th e
For in form ation about prin tin g m ultiple jobs from th e
Chapter 2: Loading Print Media
❖
2-9
Loa ding Paper
To Load the Manual Feed Slot
If you are loadin g en velopes, go to Step 2. Place a sin gle
sh eet of prin t m aterial face up with th e side of th e prin t
1
m aterial align ed again st th e righ t side of th e m an ual feed.
If usin g preprin ted letterh ead, see th e section “Using
Place a sin gle en velope face up with th e lon g side align ed
again st th e righ t side of th e m an ual feed. Put th e en velope
2
stam p side up with th e stam p corn er facin g down .
Slide th e prin t m aterial as far as it will go in to th e m an ual
feed slot. If you do n ot in sert th e prin t m aterial far
3
en ough in to th e m an ual feed slot, it m ay skew or n ot feed
at all.
Feed print material one at a time. If you try to load
more than one piece of print material, the printer
may attempt to feed all of the print material
through the paper path, causing a paper jam or
damaging the printer.
If you are n ot usin g large-size paper, go to Step 5 on
2-10
❖
DocuPrint C20/NC20 User Guide
Loading Paper
Fully exten d th e paper stop on th e output bin for
large-size paper. Be sure to ch an ge Paper Size on th e Paper
Men u. If you use a paper size n ot listed, select th e n ext
larger size. See Chapter 3: Printing for addition al
in form ation .
4
5
Make sure you fully extend the paper stop on the
output bin. Otherwise, large-size paper may back
up into the printer and cause a paper jam.
Sen d your job to prin t.
If you ha ve a problem with the in k sm ea rin g,
rem ove ea ch tra n spa rency or sheet of glossy pa per
from the outpu t bin before the n ext on e is prin ted.
Chapter 2: Loading Print Media
❖
2-11
Loa ding Paper
Th e option al Tray 2 can be used for several differen t types
of paper. See th e Supplies/Options Guide for sizes an d
capacity.
Using Tray 2
To Load Tray 2:
Squeeze th e tab located on th e width guide lever an d slide
th e width guide lever to th e far left side of th e tray.
1
Flex th e sh eets back an d forth to loosen th em , th en fan
th em . Do n ot fold or crease th e paper. Straigh ten th e
edges on a level surface.
2
Place th e prin t m aterial again st th e righ t side of th e in put
tray with th e recom m en ded prin t side facin g you an d th e
3
top edge in first. (In sert letterh ead paper with th e top of
Do not overfill Tray 2 because the print material
may not feed correctly through the printer or you
may get a paper jam.
2-12
❖
DocuPrint C20/NC20 User Guide
Loading Paper
Place th e en velopes with th e prin t side facin g you an d th e
lon g side align ed again st th e righ t side of Tray 2. Th e
stam p side faces up with th e stam p corn er facin g down .
4
Do not overfill Tray 2 because the print material
may not feed correctly through the printer or you
may get a paper jam. Do not feed a stamped
envelope into the printer. The stamp is shown for
orientation purposes only.
Slide th e prin t m aterial as far as it will go in to Tray 2. If
you do n ot in sert th e prin t m aterial far en ough in to
Tray 2, it m ay skew or n ot feed at all.
5
6
Use the pa per len gth indica tors prin ted on the top
right-ha nd side of the tra y to determ in e tha t the
print m a teria l is fully in serted in to Tra y 2.
Squeeze th e tab on th e width guide lever an d slide th e
width guide lever to th e righ t un til it touch es th e edge of
th e prin t m aterial.
If you are n ot usin g large-size paper, go to Step 8 on
Chapter 2: Loading Print Media
❖
2-13
Loa ding Paper
Fully exten d th e paper stop on th e output bin for
large-size paper. Be sure to ch an ge Paper Size on th e Paper
Men u. See Chapter 3: Printing for addition al in form ation .
If you use a paper size n ot listed, select th e n ext larger size
on th e Paper Size Men u.
7
8
Make sure you fully extend the paper stop on the
output bin. Otherwise, large-size paper may back
up into the printer and cause a paper jam.
Sen d your job to prin t.
If you ha ve a problem with the in k sm ea rin g,
rem ove ea ch tra n spa rency or sheet of glossy pa per
from the outpu t bin before the n ext on e is prin ted.
2-14
❖
DocuPrint C20/NC20 User Guide
Tra y Linking
Tray Linking
Tray lin kin g is a prin ter feature used wh en th e option al
Tray 2 is in stalled. Tray lin kin g en ables th e autom atic
lin kin g feature for th e paper sources, allowin g you to
prin t from on e paper source sh ould th e oth er on e becom e
em pty.
For exam ple, if you h ave letter-size prin t m aterial loaded
in both th e stan dard in put tray an d Tray 2, an d th e
stan dard in put tray becom es em pty, th e prin ter selects
prin t m aterial from Tray 2.
If you load the same size print material in each paper source,
make sure the print material is all the same type. If you use
different print material in the paper sources, each source with a
different print material must have the Paper Type set to a
unique value to disable the automatic linking feature.
For example, if you did not make sure all paper sources have
the same type when they are linked, you could send a report to
print and if you have letterhead paper loaded into one paper
source, you could print the report on letterhead paper.
Chapter 2: Loading Print Media
❖
2-15
Printing Multiple Jobs
Printing Multiple Jobs
You can use th e m an ual feed slot to prin t m ultiple jobs
usin g sh eets of prin t m aterial or en velopes. To do so, you
m ust ch an ge th e Paper Source settin g th rough th e Con trol
Pan el. If you kn ow h ow to use th e Con trol Pan el, follow
th e procedure below. If you are n ot fam iliar with its use,
see Chapter 3: Printing for m ore in form ation .
Make sure th e followin g status m essage appears on th e
display:
Changing the
Paper Source
1
Ready
Press
or
to en ter th e m en us.
2
3
Con tin ue to press an d release
followin g on th e display:
un til you see th e
Ready
Paper Menu
Press OK. Th e followin g appears on th e display:
4
Paper Menu
Paper Source
2-16
❖
DocuPrint C20/NC20 User Guide
Printing Multiple Jobs
Press OK. Th e followin g appears on th e display:
5
6
Paper Source
Tray1*
Press
un til th e settin g you wan t appears on th e secon d
lin e, eith er:
Paper Source
Manual Paper
...if you are prin tin g on a sh eet of prin t m aterial, or:
Paper Source
Manual Env
...if you are prin tin g on an en velope.
Press OK to select th e settin g you wan t.
7
8
Press
to return to Ready, an d th e followin g appears on
th e display:
Ready
Sen d your job to prin t.
9
Chapter 2: Loading Print Media
❖
2-17
Printing Multiple Jobs
On e of th e followin g displays appears an d rem ain s th ere
un til you load th e requested m aterial in th e m an ual feed
slot:
10
Load Manual
Plain Paper
...if you are prin tin g on a sh eet of prin t m aterial, or:
Load Manual
Plain Envelopes
...if you are prin tin g on an en velope.
in form ation on h ow to load prin t m aterial in th e m an ual
feed slot.
Press
.
11
Rem em ber to cha n ge the Pa per Source settin g ba ck
to Tra y 1 when you finish u sing the m a nu a l feed
slot.
2-18
❖
DocuPrint C20/NC20 User Guide
Using Letterhead
Using Letterhead
Preprin ted letterh ead m ust be acceptable for use with
your prin ter. Ch eck with th e m an ufacturer or ven dor to
determ in e wh eth er th e letterh ead you’ve ch osen is
acceptable for in kjet prin ters.
Page orien tation is im portan t wh en prin tin g on
letterh ead in th e paper sources.
Table 2.1 Letterhead Orientation
Place Print
Side...
Place Leading
Edge...
Paper Source
Standard Input Tray Down
In First
In First
In First
Manual Feed Slot
Optional Tray 2
Up
Up
Chapter 2: Loading Print Media
❖
2-19
2-20
❖
DocuPrint C20/ NC20 User Guide
Printing
3
r e tpahC
Chapter 3: Printing
❖
3-1
DocuPrint C20/ NC20 Printer Drivers
DocuPrint C20/ NC20
Printer Drivers
Th e DocuPrin t C20/NC20 supports PostScript em ulation ,
PCL 5c em ulation or both in th e en viron m en ts listed in
Table 3.1. To take full advan tage of all th e prin ter's
features, in stall th e appropriate DocuPrin t C20/NC20
prin ter driver.
Table 3.1 DocuPrint C20/ NC20 printer drivers
Environment
Printer Driver
Windows
Windows 3.1x/ Windows 95/
Windows 98
Windows for Workgroups 3.11
Windows NT 3.51
Windows NT 4.0
IBM OS/2
Macintosh
OS/2 Ver. 2.1 or later (PS only)
OS/2 Warp (PS only)
System 6.x (PS only)
System 7.x (PS only)
System 8.x (PS only)
1
UNIX
Sun OS 4.1, Solaris 2.4, 2.5,
2.51, 2.6
IBM AIX, HP-UX, SGI
1
Requires an External Ethernet Adapter. These printer drivers are provided
on the Printer Management Software CD.
3-2
❖
DocuPrint C20/ NC20 User Guide
DocuPrint C20/ NC20 Printer Drivers
Th e DocuPrin t C20/NC20 drivers will support th e
followin g stan dard features:
Driver Features
•
•
•
•
•
•
•
•
•
•
In put tray selection
Paper size, orien tation an d m edia
Num ber of copies
Multipage prin tin g an d orderin g
Collatin g
Media type
User defin ed form s
Overlays
Color an d graph ic selection s
Fon t substitution an d down loadin g.
(See th e DocuPrin t C20/NC20 Prin t Driver Help for
addition al in form ation on th ese features.)
Th e DocuPrin t CD an d th e Prin ter Man agem en t CD th at
com e with your prin ter con tain booklets in side th e cover
of th e jewel cases. Th ese booklets provide in struction s on
h ow to load both your DocuPrin t C20/NC20 drivers an d
your Cen treWare DP software (if you are usin g th e
Extern al Eth ern et Adapter).
Installing
CentreWare DP and
Printer Drivers
Chapter 3: Printing
❖
3-3
Using the Control Panel
Using the Control Panel
You can use th e Con trol Pan el on your prin ter to ch an ge
prin ter settin gs wh en you can n ot ch an ge th em from your
software application or prin ter driver. Settin gs you ch an ge
from th e application or driver apply on ly to th e job you
are preparin g to sen d to th e prin ter. Ch an gin g a prin ter
settin g from th e Con trol Pan el m akes th at settin g th e
default. Addition ally, ch an ges m ade to prin ter settin gs
from a software application override ch an ges m ade from
th e Con trol Pan el.
3-4
❖
DocuPrint C20/ NC20 User Guide
Using the Control Panel
Control Panel
Features
serves two purposes:
1. It displays in form ation about th e status of th e prin ter
(or th e job in process).
2. It provides th e m ean s for ch an gin g prin ter settin gs to
con trol h ow th e DocuPrin t C20/NC20 operates.
Figure 3.1 DocuPrint C20/ NC20 Control Panel
1
2-line by 16-character
display
1
2
3
Indicator light
Control keys (6)
3
2
Chapter 3: Printing
❖
3-5
Using the Control Panel
Th e Con trol Pan el's display perform s two fun ction s.
The Control Panel
Display
•
It in form s you of prin ter status con dition s, such as
wh en in k cartridges becom e low, wh en th e paper tray
is em pty, wh en a job is in process, an d so on . For
exam ple, wh en you turn on th e prin ter, th e followin g
m essage appears on th e display:
Ready
Th is m essage appears wh en ever th e prin ter is on lin e
an d ready to accept prin t jobs. Th e display will also
sh ow:
Busy PCL
wh en processin g data, an d:
Busy PCL
Supplies
in wh ich th e secon d lin e tells you th at on e of th e prin t
cartridges is low.
3-6
❖
DocuPrint C20/ NC20 User Guide
Using the Control Panel
•
It presen ts a h ierarch y of m en u option s an d settin gs to
con figure an d con trol th e prin ter.
For exam ple, wh en you press
or
, you will see
th e followin g two-lin e m essage on th e display:
Menus
Item Menu
(such as Supplies Menu or Job Menu)
h ierarch y.
Chapter 3: Printing
❖
3-7
Using the Control Panel
You can use th e con trol keys to open a m en u, scroll
th rough a list of values, ch an ge prin ter settin gs, an d
fun ction s of each of th e con trol keys.
Using the
Control Keys
Control keys act upon the information seen on the second line
of the Control Panel display.
Table 3.2 Control Key Functions
Control Key
Function
Pressing
:
• Returns the printer to the Ready state if the
printer is offline (the Readymessage does
not appear on the display).
• Exits printer menus displayed on the Control
Panel.
• Clears Control Panel error messages.
If you’ve changed printer settings from the
Control Panel menus, press
before you
send a job to print. The printer must display
Readyfor jobs to print.
3-8
❖
DocuPrint C20/ NC20 User Guide
Using the Control Panel
Table 3.2 Control Key Functions (continued)
Control Key
Function
or
Pressing
or
:
• At the Readymessage, takes the printer
offline (out of the Ready state) and enters the
menus.
• At the Busymessage, takes the printer to
the Job Menu.
When the printer is offline:
Press
or
to go to the next item in the menus,
Press
to go to the previous item in the
menus.
For menu items that have numerical values,
such as Copies, press and hold to scroll
forward, or to scroll backward. Release the
button when the number you want displays.
Table 3.2 Page 2 of 3
Chapter 3: Printing
❖
3-9
Using the Control Panel
Table 3.2 Control Key Functions (continued)
Control Key
OK
Function
Pressing OK:
• Selects the menu item shown on the second
line of the display. Depending on the type of
menu, this action:
• Opens the menu and displays the first item in
the menu.
• Opens the menu item and displays the
default setting.
• Saves the displayed menu item as the new
default setting. The printer displays the
Savedmessage and then returns to the
menu item.
Pressing
level.
returns you to the previous menu
Pressing
temporarily stops all activity and
takes the printer offline (at the Ready, Busy,
or Waitingmessages). The Control Panel
status message changes to Not Ready.
Pressing
again returns the printer to the
Ready state.
Table 3.2 Page 3 of 3
3-10
❖
DocuPrint C20/NC20 User Guide
Using the Control Panel
th e DocuPrin t C20/NC20. Details of all th e DocuPrin t
C20/NC20 m en us an d variable settin gs are con tain ed in
Ch apter 5 of th e System Administrator Guide on th e
DocuPrin t CD.
DocuPrint C20/ NC20
Menu Map
Som e m en us will appear on your prin ter on ly if a specific
option is in stalled in th e prin ter. Oth er m en u item s or
values m ay on ly be effective for a particular prin ter
lan guage (e.g., PostScript or PCL). You can select th ose
item s or values at an y tim e, but th ey on ly affect prin ter
fun ction s wh en you use th at specified prin ter lan guage.
An asterisk (*) n ext to a value in dicates th e default settin g.
Wh en you select a n ew settin g from th e Con trol Pan el,
th e asterisk m oves n ext to th e selected settin g to iden tify
it as th e curren t default settin g. Th ese settin gs are active
un til n ew on es are stored or th e factory defaults are
restored.
Changes made from a software application or driver override
the user default settings made from the printer Control Panel.
h ow to get a listin g of curren t m en u settin gs.
on h ow to ch an ge prin ter settin gs.
Chapter 3: Printing
❖
3-11
Using the Control Panel
Figure 3.2 DocuPrint C20/ NC20 Menu Map
Supplies okay
SUPPLIES MENU
COLOR MENU
Color Cartridge
Black Cartridge
Photo Cartridge
Vivid
RGB
CMYK
Black & White
Display
Color Correction
Print Quality
Normal
Presentation
1200 Image Q
Quick Print
Paper Source
PAPER SIZE
PAPER MENU
PAPER TYPE
Copies
Blank Pages
Collation
CUSTOM TYPES
Substitute Size
Separator Sheets
Separator Source
Multipage Print
Multipage Order
Multipage View
Multipage Border
FINISHING MENU
Printer Menus
Change Cartridge
Align Cartridges
Clean Heads
Print Fonts
3
Print Directory
Print Demo
Color Samples
Factory Defaults
Format Flash
Format Disk
TESTS MENU
JOB MENU
Cancel Job
Print Buffer
Reset Printer
1
Printer Language
Resource Save
Download Target
Print Timeout
Wait Timeout
Auto Continue
Jam Recovery
Print Area
Display Language
Ink Alert
Job Buffer Size
Job Accounting
Job Acct Limit
2
1
Job Acct Stat
Hex Trace
2
SETUP MENU
Font Source
Font Name
Pitch
Symbol Set
2
2
Orientation
Lines per Page
A4 Width
PCL EMUL MENU
TRAY RENUMBER
Auto CR after LF
Auto LF after CR
2
Print PS Error
Font Priority
POSTSCRIPT MENU
1
Image Smoothing
1
2
( If hard disk is installed )
( If installed )
( If flash or hard disk is installed )
3
3-12
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DocuPrint C20/NC20 User Guide
Using the Control Panel
Figure 3.2 DocuPrint C20/ NC20 Menu Map (continued)
Each Menu contains
the following items as
the value list :
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Parallel Buffer
Job Buffering
Advanced Status
Protocol
PARALLEL MENU
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Serial Buffer
RS-232/RS-422
Serial Protocol
Robust XON
Baud
4
2
Honor Init
Parallel Mode 1
Parallel Mode 2
SERIAL MENU
Data Bits
Parity
Honor DSR
Infrared Port
4
PCL SmartSwitch
PS SmartSwitch
NPA Mode
INFRARED MENU
Infrared Buffer
Window Size
Transmit Delay
Max Baud Rate
LocalTalk Port
PCL SmartSwitch
PS SmartSwitch
NPA Mode
LocalTalk Buffer
NPA Hosts
4
LOCALTALK MENU
LocalTalk Name
LocalTalk Addr
LocalTalk Zone
If hard disk is installed
2
If Tri-Port option is installed
4
Figure 3.2 Page 2 of 2
Chapter 3: Printing
❖
3-13
Using the Control Panel
You can prin t th e curren t settin gs for th e m en us an d get a
list of in stalled option s. Th is list can be used to verify th at
th e prin ter option s are properly in stalled an d th e prin ter
settin gs are set to wh at you wan t.
Printing Menu
Settings
in form ation on h ow to use th e Con trol Pan el keys.
Before printing the menu settings page, make sure the Paper
Type setting for the source is Plain Paper.
To print a menu settings page:
Make sure th e followin g status m essage appears on th e
display:
1
Ready
Press
or
to en ter th e m en us.
2
3
Con tin ue to press an d release
followin g appear on th e display:
un til you see th e
Tests Menu
3-14
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DocuPrint C20/NC20 User Guide
Using the Control Panel
Press OK.
4
5
Th e followin g appears on th e display:
Tests Menu
Print Menus
Press OK to select Print Menus.
Th e followin g m essage appears an d rem ain s on th e
Con trol Pan el display un til th e page prin ts.
Printing
Menu Settings
Th en , th e prin ter return s to Ready an d th e followin g
appears on th e display:
Ready
If an error m essage appears, see Ch apter 5 in th e System
Administrator Guide.
6
7
8
Verify th at th e in stalled option s are listed on th e m en u
settin gs page un der “In stalled Features.”
If an in stalled option does n ot appear on th e page,
con tact your System Adm in istrator.
Chapter 3: Printing
❖
3-15
Using the Control Panel
You can ch an ge prin ter settin gs an d custom ize your
prin ter to m eet your specific n eeds by settin g differen t
values. Th ese values can be:
Changing Printer
Settings
•
•
•
A ph rase or word th at describes a settin g
A n um erical value th at you can in crease or decrease
An On or Off settin g.
Th e default settin gs rem ain in effect un til you save n ew
on es or restore th e factory defaults.
To select a new value as the default setting:
Make sure th e followin g status m essage appears on th e
display:
1
Ready
Press
or
to en ter th e m en us.
un til you see th e m en u
2
3
Con tin ue to press an d release
you n eed on th e secon d lin e of th e display.
Press OK. Th e m en u open s an d th e first m en u item in th e
m en u appears on th e secon d lin e of th e display:
4
Menu
Item Menu
(e.g., Supplies Menu or Job Menu)
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DocuPrint C20/NC20 User Guide
Using the Control Panel
Press
th e display.
or
un til th e m en u item you n eed appears on
5
6
Press OK.
An asterisk (*) appears beside th e curren t settin g for th at
m en u item . Som e m en u item s h ave subm en us. For
exam ple, if you select PAPER MENU, an d th en select th e
PAPER TYPEm en u item , you m ust select an oth er item
(e.g., Tray 1 Type) before th e available values display.
Press
or
un til th e value you n eed appears on th e
7
8
secon d lin e of th e display.
Press OK.
An asterisk (*) appears beside th e value to in dicate th at it
is n ow th e curren t settin g. Th e display sh ows th e n ew
settin g for on e secon d an d th en clears. Th en th e followin g
m essage appears on th e display:
Saved
Th en th e previous list of m en u item s appears.
Press
to go back to previous m en us or m en u item s an d
9
you can set addition al defaults.
Press
to return to Readyif th is is th e last prin ter
10
settin g you wan t to ch an ge.
Cha nges m a de from a softwa re a pplica tion or
driver override the u ser defa ult settings m a de from
the Con trol Pa nel.
Chapter 3: Printing
❖
3-17
3-18
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DocuPrint C20/ NC20 User Guide
Maintaining the Printer
4
r e tpahC
Chapter 4: Maintaining the Printer
❖
4-1
Replacing the Print Cartridges
Replacing the Print Cartridges
Periodically, you will n eed to replace prin t cartridges in
order to m ain tain optim um prin t capabilities. It is best to
in stall n ew prin t cartridges wh en th e prin ter first displays
Table 4.1 Print cartridge messages
Message
Description
88 Color Print Cartridge Low The color print cartridge ink is
low.
88 Black Print Cartridge Low The black print cartridge ink is
low.
88 Photo Print Cartridge Low The photo print cartridge ink is
low.
Th is section steps you th rough th e process of replacin g
used prin t cartridges.
Replacing print cartridges requires that the print
cartridge carrier be moved inside the printer. DO NOT
PULL THE PRINT CARTRIDGE CARRIER BY HAND, AS
THIS MAY DAMAGE THE PRINTER. Instead, follow the
replace a cartridge.
4-2
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DocuPrint C20/ NC20 User Guide
Replacing the Print Cartridges
Make sure th e followin g status m essage appears on th e
display:
To Position the Print
Cartridge Carrier
1
Ready
Press
or
to en ter th e m en us.
2
3
Con tin ue to press an d release
followin g on th e display:
un til you see th e
Tests Menu
Press OK.
4
5
Press
un til th e followin g appears on th e display:
Tests Menu
Change Cartridge
Press OK.
6
Th e prin t cartridge carrier m oves to th e far left side of th e
prin ter an d th e followin g appears on th e display:
Change
Print Cartridge
You are n ow ready to rem ove th e used cartridges an d
in stall th e n ew cartridges. See th e n ext section , “To Replace
Chapter 4: Maintaining the Printer
❖
4-3
Replacing the Print Cartridges
Make sure th e prin t cartridge carrier is position ed on th e
to position it.
To Replace the
Print Cartridges
1
2
Lift th e prin ter fron t cover.
Always load two print cartridges in the print
cartridge carrier. Printing without both print
cartridges installed may damage the printer.
Pull forward on th e used prin t cartridge un til it releases
from th e prin t cartridge carrier.
3
4
Pull up on th e prin t cartridge to rem ove it.
4-4
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DocuPrint C20/ NC20 User Guide
Replacing the Print Cartridges
an d 4 for th e secon d cartridge. Wh en you fin ish , th e prin t
cartridge carrier is em pty an d ready for n ew prin t
cartridges.
5
6
Dispose of an y com pletely used prin t cartridges. Store an y
prin t cartridges th at you m ay wan t to use in th e future.
Store partially used prin t cartridges in th e prin t cartridge
7
Chapter 4: Maintaining the Printer
❖
4-5
Replacing the Print Cartridges
Table 4.2 lists th e prin t cartridges to in stall in your prin ter an d
th eir appropriate slots.
To Install Print
Cartridges
Table 4.2 Print cartridges and slots
Cartridge Type
Black
Cartridge Carrier Slot
Left
Color
Right
Left
Photo
Rem ove th e sticker an d th e tran sparen t tape coverin g th e
copper con tact area on th e cartridge.
1
Do not touch the copper contact area.
In sert th e prin t cartridge in to th e em pty carrier.
2
3
Push back on th e prin t cartridge un til it sn aps securely
in to place.
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DocuPrint C20/ NC20 User Guide
Replacing the Print Cartridges
Repeat Steps 1 th rough 3 for th e secon d prin t cartridge if
it n eeds to be ch an ged. Wh en you fin ish , th e prin t
cartridge carrier sh ould h ave both cartridges in stalled as
sh own .
4
Close th e prin ter fron t cover.
5
6
Press OK.
Th e display reads:
LEFT CART TYPE
Not Changed
Do on e of th e followin g:
7
•
•
•
If you did n ot ch an ge th e prin t cartridge in th e left side
of th e prin t cartridge carrier, press OK to ch oose Not
Changed.
If a black cartridge is in stalled, press
Cartridgeappears on th e secon d lin e of th e display.
Press OK to ch oose Black Cartridge.
un til Black
If a ph oto cartridge is in stalled, press
un til Photo
Cartridgeappears on th e secon d lin e of th e display.
Press OK to ch oose Photo Cartridge.
Chapter 4: Maintaining the Printer
❖
4-7
Replacing the Print Cartridges
8
9
Th e display reads:
LEFT CART TYPE
New Standard
Do on e of th e followin g:
•
If you in stalled a n ew stan dard yield prin t cartridge,
press OK to ch oose New Standard.
•
If you in stalled a previously used stan dard yield prin t
cartridge, press
un til Old Standardappears on
th e secon d lin e of th e display. Press OK to ch oose Old
Standard.
•
•
If you in stalled a n ew h igh yield prin t cartridge, press
un til New Hi Capacityappears on th e secon d
lin e of th e display. Press OK to ch oose New Hi
Capacity.
If you in stalled a previously used h igh yield prin t
cartridge, press
un til Old Hi Capacityappears
on th e secon d lin e of th e display. Press OK to ch oose
Old Hi Capacity.
4-8
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DocuPrint C20/ NC20 User Guide
Replacing the Print Cartridges
Th e display reads:
10
RIGHT CART TYPE
Not Changed
Do on e of th e followin g:
•
•
If you did n ot ch an ge th e prin t cartridge in th e righ t
side of th e prin t cartridge carrier, press OK to ch oose
Not Changed.
If a color cartridge is in stalled, press
un til Color
Cartridge appears on th e secon d lin e of th e display.
Press OK to ch oose Color Cartridge.
11
Chapter 4: Maintaining the Printer
❖
4-9
Replacing the Print Cartridges
Th e display reads:
12
RIGHT CART TYPE
New Standard
Do on e of th e followin g:
•
If you in stalled a n ew stan dard yield prin t cartridge,
press OK to ch oose New Standard.
•
If you in stalled a previously used stan dard yield prin t
cartridge, press
un til Old Standardappears on
th e secon d lin e of th e display. Press OK to ch oose Old
Standard.
•
•
If you in stalled a n ew h igh yield prin t cartridge, press
un til New Hi Capacity appears on th e secon d
lin e of th e display. Press OK to ch oose New Hi
Capacity.
If you in stalled a previously used h igh yield prin t
cartridge, press
un til Old Hi Capacityappears
on th e secon d lin e of th e display. Press OK to ch oose
Old Hi Capacity.
13
with out in stallin g an y cartridges
return s th e prin ter to th e ready state with out ch an gin g
th e align m en t settin gs.
If you in sta ll a pa rtia lly u sed print ca rtridge, the
low in k levels a nd in k percen ta ges will n ot be
a ccu ra te.
4-10
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DocuPrint C20/NC20 User Guide
Replacing the Print Cartridges
Wh en you fin ish replacin g th e prin t cartridges, th e
m essage Printing Alignment Pageappears on th e
Con trol Pan el display an d th e prin ter autom atically prin ts
a test page of align m en t pattern s. If you n eed to prin t an
To Align the
Print Cartridges
pattern . Each pattern h as a letter above it (A, B, C, an d D).
Th ese letters represen t th e Horizon tal Align m en t, Vertical
Align m en t, Bidirection al Black Align m en t, an d
Bidirection al Color Align m en t, respectively. Th e n um ber
or appearan ce of your align m en t pattern s will vary from
th ose sh own .
Chapter 4: Maintaining the Printer
❖
4-11
Replacing the Print Cartridges
Figure 4.1 Print cartridge alignment pattern.
The actual test pattern will print more steps then shown above.
4-12
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DocuPrint C20/NC20 User Guide
Replacing the Print Cartridges
On ce th e prin t cartridge align m en t test page h as prin ted,
th e Con trol Pan el display looks like th e followin g:
Test A Alignment
=5*
Th e curren t align m en t value appears on th e secon d lin e.
To Change the Alignment Value
From th e Test A align m en t group on th e test page, locate
th e n um ber un der th e align m en t pattern th at comes closest
1
to form in g a perfectly straigh t lin e.
For exam ple, in sam ple group A on page 4-12, n um ber 5
com es closest to form in g a straigh t lin e.
At th e Con trol Pan el, press an d release
display th e correct align m en t value based on th e prin ted
test page.
or
to
2
Press OK to ch oose th e correct align m en t value. Th e n ext
Test Align m en t screen appears on th e display.
3
4
for Tests B, C, an d D. On ce you press OK for th e correct
value for Test D Align m en t, th e prin ter return s to th e
ready state.
Chapter 4: Maintaining the Printer
❖
4-13
Replacing the Print Cartridges
To Print an Alignment Test Page
At th e Con trol Pan el, press
Con tin ue to press an d release
Tests Menu
or
to en ter th e m en us.
un til you see:
1
2
or
Press OK.
3
4
Press
un til th e followin g appears on th e display:
Tests Menu
Align Cartridges
Press OK.
5
6
Th e display reads:
Printing
Alignment Page
an d th e cartridge align m en t test page prin ts.
To retain th e curren t align m en ts, press OK for each
align m en t.
4-14
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DocuPrint C20/NC20 User Guide
Cleaning Your Printer
Cleaning Your Printer
You sh ould perform routin e m ain ten an ce on your prin ter
at regular in tervals to m ain tain top perform an ce, an d to
avoid prin t quality an d paper feed problem s. Th is section
steps you th rough th e process of clean in g th e prin t
cartridge prin th eads.
You can run th e prin th ead test to clean th e prin th eads. A
test lin e prin ts so you can see if th e clean in g process was
successful. Use th e prin th ead test:
Cleaning the
Printheads
•
•
Wh en you suspect th e prin th eads are clogged, or
Wh en ch aracters are n ot prin tin g com pletely.
To Run the Printhead Test
Make sure paper is loaded in th e stan dard in put tray an d
th e followin g appears on th e display:
1
Ready
If an error m essage appears, see Ch apter 5 in th e System
Administrator Guide.
Press
or
to en ter th e m en us.
2
3
Con tin ue to press an d release
followin g appears on th e display:
or
un til th e
Tests Menu
Chapter 4: Maintaining the Printer
❖
4-15
Cleaning Your Printer
Press OK.
4
5
Press
un til th e followin g appears on th e display:
Tests Menu
Clean Heads
Press OK. Th e followin g appears on th e display:
6
Tests Menu
Cleaning Heads
Th e clean in g prin th eads test page prin ts.Wh en all th e
prin th eads are fun ction in g correctly, th e test page appears
as follows:
The printer return s to the rea dy sta te a fter the test
pa ge prints.
4-16
❖
DocuPrint C20/NC20 User Guide
Cleaning Your Printer
Exam in e th e test page an d look for breaks in th e diagon al
lin es. A broken lin e in dicates clogged prin th eads.
7
8
If you fin d broken diagon al lin es on th e test page, repeat
Steps 2 th rough 6 an d perform th e clean in g prin th eads
test two m ore tim es.
If th e prin t quality is n ot satisfactory, con tin ue with
9
10
11
12
Rem ove an d rein stall th e prin t cartridges. See th e section
prin th eads test again .
If th e clean in g prin th eads test page still con tain s broken
Chapter 4: Maintaining the Printer
❖
4-17
Cleaning Your Printer
Wipe th e prin th eads only if you h ave run th e clean in g
prin th eads test to clean th e prin th eads an d th e prin t
quality is n ot satisfactory. Wipin g th e prin th eads rem oves
dried in k from th e prin th eads.
Wiping the
Printheads
Move th e prin t cartridge carrier in to th e in stallation
1
2
Use a clean , dam p cloth to wipe gen tly th e en tire copper
con tact area an d th e prin th eads as sh own . To dissolve
3
dried in k, h old th e dam p cloth again st th e prin th eads for
about th ree secon ds. Gen tly blot an d wipe dry.
When clea n ing the color print ca rtridge, wipe the
printhea ds in on e direction so the colors do n ot
m ix
Allow th e copper con tact area to dry.
4
4-18
❖
DocuPrint C20/NC20 User Guide
Cleaning Your Printer
5
6
Close th e prin ter fron t cover.
7
8
Press OK to m ove th e prin t cartridge carrier back in to th e
prin t position with out resettin g th e in k level coun ter. To
prin t an align m en t test page an d reset th e in k level
Repeat th e clean in g prin th eads test. See th e section “To
9
If th e clean in g prin th eads test page still con tain s broken
10
Chapter 4: Maintaining the Printer
❖
4-19
Cleaning Your Printer
Clean th e prin t cartridge carrier con tacts only if you h ave
run th e clean in g prin th ead test to clean th e prin th eads
an d th e prin t quality is n ot satisfactory. Wipin g th e
cartridge carrier rem oves dried in k from th e cartridge
carrier con tacts.
Cleaning the
Cartridge Carrier
Move th e prin t cartridge carrier in to th e in stallation
1
2
Use a clean , dry cloth to clean th e cartridge carrier
con tacts in side th e prin ter cartridge carrier.
3
Repeat Step 3 for th e oth er prin t cartridge.
4
5
Close th e prin ter fron t cover.
6
4-20
❖
DocuPrint C20/NC20 User Guide
Cleaning Your Printer
Press OK to m ove th e prin t cartridge carrier back in to th e
prin t position with out resettin g th e in k level coun ter. To
prin t an align m en t test page an d reset th e in k level
7
Repeat th e clean in g prin th eads test. See th e section “To
8
9
If th e prin t quality is n ot im proved after th is clean in g
process, replace th e prin t cartridges you are curren tly
usin g with n ew on es. For m ore in form ation , see th e
prin t quality still does n ot im prove, your prin ter m ay
require service.
Chapter 4: Maintaining the Printer
❖
4-21
Storing Print Cartridges
Storing Print Cartridges
Always store n ew prin t cartridges in th e origin al
packagin g un til you are ready to in stall th em . Store
partially used prin t cartridges in th e prin t cartridge
storage un it supplied with your prin ter. Th e prin t
cartridge storage un it keeps your prin t cartridges fresh
un til you are ready to use th em again . See th e separate
Supplies/Options Guide for in form ation about orderin g
prin t cartridge storage un its.
Do not store th e prin t cartridge in :
•
•
Tem peratures greater th an 43° C (110° F)
An en viron m en t with extrem e ch an ges in h um idity or
tem perature
•
•
•
•
•
Direct sun ligh t
Dusty places
A car for a lon g tim e
An en viron m en t wh ere corrosive gasses are presen t
An en viron m en t with salty air.
4-22
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DocuPrint C20/NC20 User Guide
Troubleshooting
5
r e tpahC
Chapter 5: Troubleshooting
❖
5-1
Printer Problems
Som etim es prin ter problem s are very sim ple to solve.
Wh en you h ave a problem , first m ake sure th at:
•
•
•
Th e power cord is plugged in to th e prin ter an d a
properly groun ded electrical outlet.
Th e electrical outlet is n ot turn ed off by an y switch or
breaker.
Oth er electrical equipm en t plugged in to th e outlet is
workin g.
•
•
All option s are in stalled properly.
You un plug th e prin ter, wait for about ten secon ds, an d
th en plug th e prin ter back in . Th is often fixes th e
problem .
In th is section , you will fin d in form ation to h elp you
solve m ost of th e com m on operation problem s th at can
occur with your prin ter.
prin ter will n ot prin t or wh en th e prin ted output is n ot
wh at you expect.
Printer Operation
Problems
5-2
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DocuPrint C20/ NC20 User Guide
Table 5.1 Printer operation problems
Problem
Action
Job did not print or
incorrect characters
printed.
• Make sure the Readystatus message appears on the Control Panel display
before you send a job to print. Press
to return the printer to the Ready
status message.
• Make sure there is print material loaded in the printer. Press
to return the
printer to the Readystatus message.
• Verify that the printer is using the correct printer language.
• Verify that the correct printer driver is being used.
• Check the cable connection. Make sure you are using the correct cable. Use
IEEE 1284-compliant parallel cable.
• If you use RS-232 Serial, verify that a null modem cable is used.
• If the printer is connected through a switch box, try a direct connection.
• Verify that the correct paper size is selected through the Control Panel, in the
printer driver, or in the software application setting.
• Make sure PCL SmartSwitch and PS SmartSwitch are set to On.
• If a print spooler is used, verify that the spooler is not stalled.
• If you print across a network or on a Macintosh if the problem persists,
contact your System Administrator or Network Administrator.
• Check the printer interface from the Setup Menu.
Determine which host interface you are using. Print a menus settings page to
verify that the current interface settings are correct. See Chapter 3: Printing
for more information.
If you are using a serial interface:
- Make sure Honor DSR is set to Off.
Table 5-1 Page 1 of 4
5-3
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DocuPrint C20/ NC20 User Guide
Table 5.1 Printer operation problems (continued)
Problem
Action
Print material misfeeds
or multiple feeds occur.
• Make sure the paper you are using meets the specifications for your printer.
See the separate Supplies/Options Guide for more information.
• Flex paper or other print material before loading it in the input tray or the
optional Tray 2.
• Make sure the print material is loaded correctly.
• Make sure the paper width and length guides on the input tray are adjusted
correctly.
• Do not overfill the paper sources.
• Do not force paper down into the manual feed slot when you load it;
otherwise, the paper may skew or buckle.
• Remove any curled paper from the input tray or optional Tray 2.
• If there is a recommended print side for the paper, load the paper as
described in Chapter 2: Loading Print Media.
• Load less paper in the paper sources.
• Turn the paper over or around and try printing again to see if feeding
improves.
• Do not mix paper types.
• Do not mix reams of paper.
• Remove the top and bottom sheets of a ream before loading the print
material.
• Load a paper source only when it is empty.
Table 5-1 Page 2 of 4
5-4
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DocuPrint C20/ NC20 User Guide
Printer Problems
Table 5.1 Printer operation problems (continued)
Problem
Action
You get unexpected
page breaks.
Check the Print Timeout setting in the Setup Menu. Increase the setting. See
Print Timeout in Chapter 1 of the System Administrator Guide for more
information.
Job prints from the
wrong paper source or
on the wrong paper.
Check the PAPER TYPE setting in the Paper Menu on the printer Control Panel
and in the printer driver. See PAPER TYPE in Chapter 1 of the System
Administrator Guide for more information.
Static builds up on
transparencies or
transparencies jam.
Use high quality transparencies specifically recommended for inkjet printers.
Menu settings changed
from the Control Panel
have no effect.
Settings in the software application or the printer driver are overriding the
settings on the Control Panel.
• Change the menu settings from the printer driver, the printer utilities, or the
software application instead of the Control Panel.
• Disable the settings in the printer driver, the printer utilities, or the software
application.
Job does not print in
color.
• The printer driver or software application may be set to print in black and
white mode. Change the Color Correction setting in the Color Menu. See
Color Correction in Chapter 1 of the System Administrator Guide for more
information.
• Check to make sure a color or photo print cartridge is installed.
Table 5-1 Page 3 of 4
Chapter 5: Troubleshooting
❖
5-5
Printer Problems
Table 5.1 Printer operation problems (continued)
Problem
Action
Job does not print in the Adjust the colors through the software application, the printer driver, or
correct colors.
CentreWare DP. Change the Color Correction setting in the Color Menu. See
Color Correction in Chapter 1 of the System Administrator Guide for more
information.
Job prints in a different
color and setting than
the color-setting set in
the printer driver.
Software settings override printer driver overrides the Control Panel setting.
Adjust the color in the software settings by changing the Color Correction
setting in the Color Menu. See Color Correction in Chapter 1 of the System
Administrator Guide for more information.
Printer prints, but no
characters appear.
• Make sure the tape is removed from the printhead. See
Chapter 4: Maintaining the Printer for more information.
• Check the print cartridges to be sure they are correctly installed. See
Chapter 4: Maintaining the Printer for more information.
• Check to see if the print cartridge ink is low or empty. See
Chapter 4: Maintaining the Printer for more information.
• Made sure print material is loaded in the printer.
Table 5-1 Page 4 of 4
5-6
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DocuPrint C20/ NC20 User Guide
Printer Problems
Con sult Table 5.2 for corrective action s wh en th e prin ter
does n ot produce th e output prin t quality you expect.
Print Quality
Problems
Table 5.2 Print quality problems
Problem
Action
Print is too light.
• If you are printing on an uneven print surface, change the PAPER TYPE
setting in the Paper Menu. See PAPER TYPE in Chapter 1 of the System
Administrator Guide for more information.
• Verify that the correct print material is being used.
• Make sure the Print Quality setting in the Color Menu is set to Presentation,
or 1200 Image Quality. See Print Quality in Chapter 1 of the System
Administrator Guide for more information.
Entire page is white.
• Make sure the tape is removed from the printhead. See
Chapter 4: Maintaining the Printer for more information.
• Check the print cartridges to be sure they are correctly installed. See
Chapter 4: Maintaining the Printer for more information.
• Check to see if the print cartridge ink is low or empty.
Characters have jagged
or uneven edges.
• Change the Print Quality setting in the Color Menu to Presentation, or 1200
Image Quality. See Print Quality in Chapter 1 of the System Administrator
Guide for more information.
• If you are using downloaded fonts, verify that the fonts are supported by the
printer, the host computer, and the software application.
• Make sure the print cartridges are properly aligned. See “To Align the
Print Cartridges” (page 4-11).
Table 5-2 Page 1 of 3
Chapter 5: Troubleshooting
❖
5-7
Printer Problems
Table 5.2 Print quality problems (continued)
Problem
Action
The job prints, but the
left and top margins are
incorrect.
• Make sure the PAPER SIZE setting is set correctly in the Paper Menu. See
PAPER SIZE in Chapter 1 of the System Administrator Guide for more
information.
• Make sure the margins are set correctly in the software application you are
using.
Print is smeared on the
page.
• This problem is more prevalent when using the photo cartridge. Try using
coated paper or a different type of print material.
• Alter the amount of ink used through the Quick Print value in the Print
Quality menu item in the Color Menu. See Print Quality in Chapter 1 of the
System Administrator Guide for more information.
• Make sure you remove each transparency or sheet of glossy paper as it exits
the printer.
Printed colors are
• Computer screen colors vary based upon screen resolution and display types.
They are not an accurate representation of printed colors.
different from the colors
that appear on the
computer screen.
• Print a Color Sample test page to use as a reference to select colors. See
Color Samples in Chapter 1 of the System Administrator Guide for more
information.
Black text is not sharp.
Make sure a black print cartridge is installed and not a photo print cartridge.
Table 5-2 Page 2 of 3
5-8
❖
DocuPrint C20/ NC20 User Guide
Printer Problems
Table 5.2 Print quality problems (continued)
Problem
Action
Characters print with
white lines.
• A print cartridge may be out of ink or low on ink. If one of the Ink=Low
messages appear, install a new print cartridge. See Chapter 4: Maintaining the
Printer for more information.
• Remove and reinstall one of the print cartridges. See Chapter 4: Maintaining
the Printer for more information.
• If you are printing on transparencies or glossy paper, try changing the fill
pattern in your application software.
Solid black areas on
transparencies or glossy
paper contain white
streaks.
• Try using a different fill pattern in your application software.
• Try cleaning the printheads. Chapter 4: Maintaining the Printer for more
information.
Table 5-2 Page 3 of 3
Chapter 5: Troubleshooting
❖
5-9
Pa per Jams
Paper Jams
Your DocuPrin t C20/NC20 prin ter h as been design ed to
provide reliable, trouble-free operation . However, you
m ay experien ce an occasion al paper jam .
Wh en th e prin ter detects a m isfeed or a paper jam , th e
prin tin g process is h alted an d a Con trol Pan el m essage is
displayed.
After th e paper jam h as been cleared, th e prin ter will
resum e operation to com plete th e prin t job. Th e pages in
th e prin t en gin e will be reprin ted wh en th e jam is cleared
an d prin tin g resum es.
Paper jam s occur m ost often wh en :
What Causes a
Paper Jam?
•
Th e paper stock does n ot m eet specification . See
Chapter 2: Loading Print Media for m ore in form ation .
•
•
•
Th e paper stock is in poor con dition .
Th e prin ter n eeds clean in g.
Prin ter parts are worn an d n eed to be replaced.
5-10
❖
DocuPrint C20/NC20 User Guide
Paper Ja ms
If a paper jam occurs, th e 200 Paper Jam m essage
appears on th e Con trol Pan el. Th is m essage an d oth er
com m on error m essages an d corrective action s are listed
Clearing Paper Jams
Th e 200 Paper Jam m essage appears wh en paper or an y
oth er prin t m aterial is jam m ed in :
•
•
•
An y of th e paper sources
Th e output bin
Th e area un der th e prin t cartridge carrier.
Th e rem ain der of th is section describes h ow to clear jam s
from your prin ter.
Chapter 5: Troubleshooting
❖
5-11
Pa per Jams
prin ter. Th e path varies depen din g on th e paper source.
Th e jam areas are in dicated by th e Xs in th e figure.
Possible Paper
Jam Areas
Figure 5.1 Paper Jam Areas
Printer Components and
Jam Areas
1
1
2
3
4
5
6
7
8
Manual Feed Slot
200 Paper Jam Area
200 Paper Jam Area
Output Bin
2
8
3
4
Input Tray
7
200 Paper Jam Area
200 Paper Jam Area
Optional Tray 2
5
6
5-12
❖
DocuPrint C20/NC20 User Guide
Paper Ja ms
Wh en a paper jam s occurs, determ in e wh ere in th e
prin ter th e jam h as occurred. On ce you h ave determ in ed
th at, proceed to on e of th e followin g section s an d follow
th e described steps for clearin g th e jam :
•
If th e jam is in or aroun d th e in put tray, see th e section
•
If th e jam is in or aroun d th e m an ual feed slot, see th e
•
•
If th e jam is in or aroun d th e output tray, see th e
If th e jam is in or aroun d Tray 2, see th e section “To
To clear the paper jam message on the Control Panel, you must
clear all paper from the paper path.
Chapter 5: Troubleshooting
❖
5-13
Pa per Jams
To Clear a Jam in
the Input Tray
Lift th e output bin an d locate th e jam m ed paper in side
th e in put tray.
1
2
Pull th e paper up an d toward you to rem ove it.
If you ca n n ot get a firm gra sp on the ja m m ed
pa per, it m a y be ea sier to rem ove it from the
Lower th e output bin .
3
5-14
❖
DocuPrint C20/NC20 User Guide
Paper Ja ms
To Clear a Jam in the
Manual Feed Slot
Locate th e jam m ed paper in th e m an ual feed slot.
1
2
Pull th e paper straigh t up an d rem ove it.
If you ca n n ot get a firm gra sp on the ja m m ed
pa per, it m a y be ea sier to rem ove it from the
outpu t bin . See the section “To Clea r a Ja m in the
Ou tpu t Bin ” for m ore inform a tion.
Chapter 5: Troubleshooting
❖
5-15
Pa per Jams
To Clear a Jam in the
Output Bin
Use th e fin ger grip on eith er side of th e fron t cover to lift
th e cover an d locate th e jam m ed paper in th e output bin .
1
2
3
Pull th e paper up an d toward you to rem ove it.
Close th e prin ter fron t cover.
5-16
❖
DocuPrint C20/NC20 User Guide
Paper Ja ms
To Clear a Jam
in Tray 2
Locate th e jam m ed paper in Tray 2.
1
2
Pull th e paper up an d toward you to rem ove it.
If you ca n n ot get a firm gra sp on the ja m m ed
pa per, it m a y be ea sier to rem ove it from the
Chapter 5: Troubleshooting
❖
5-17
Common Error Messages
Common Error Messages
Ch apter 5 of th e System Administrator Guide con tain s th e
en tire set of m essages wh ich can appear on th e Con trol
Pan el display. Man y of th ese m essages are diagn ostic
m essages wh ich appear wh en th ere is a prin ter problem .
If you h ave a problem with your prin ter, an d you can n ot
solve th e problem usin g th e action s suggested in
Table 5.3, see Ch apter 5 of th e System Administrator Guide
located on your DocuPrin t CD.
Table 5.3 Common error messages
Message
Cause/ Action
The color print cartridge is missing or not properly installed in the print
cartridge carrier.
30 Color Print
Cart Missing
The black print cartridge is missing or not properly installed in the print
cartridge carrier.
30 Black Print
Cart Missing
The photo print cartridge is missing or not properly installed in the print
cartridge carrier.
30 Photo Print
Cart Missing
• Open the printer front cover and install the missing print cartridge in the
appropriate slot. Check the print cartridge to make sure that it is properly
installed in the print cartridge carrier. See Chapter 4: Maintaining the Printer
for more information.
• If print cartridges are properly installed in the printer, press
to clear the
message and attempt to print the job. However, this may result in poor print
quality if the job is formatted for a different print cartridge.
Table 5-3 Page 1 of 6
5-18
❖
DocuPrint C20/NC20 User Guide
Common Error Messages
Table 5.3 Common error messages (continued)
Message
Cause/ Action
37 Insufficient
Collation Memory
The printer memory used to store pages is too full to collate the rest of the print
job.
• Press
to clear the message, print the portion of the job already in
memory, and begin collating the rest of the job.
The printer is processing the job, but the memory used to store pages is full.
38 Memory Full
• Press
to clear the message, print the portion of the job already in
memory, and begin collating the rest of the job.
• After resetting the printer, reduce the complexity of the print job and send it
to print again. To simplify the print job:
- Reduce the amount of text or graphics on a page.
- Reduce the print resolution.
- Delete unnecessary downloaded fonts or macros.
• Install additional printer memory to avoid future memory full errors.
Table 5-3 Page 2 of 6
Chapter 5: Troubleshooting
❖
5-19
Common Error Messages
Table 5.3 Common error messages (continued)
Message
Cause/ Action
The color ink supply is low.
The black ink supply is low.
The photo ink supply is low.
88 Color Print
Cartridge Low
88 Black Print
Cartridge Low
• Press
to clear the message, print the portion of the job already in
88 Photo Print
Cartridge Low
memory, and begin collating the rest of the job.
200 Paper Jam
The printer detects a paper jam. Open the front cover and remove the jammed
print material.
• Press
to clear the message and continue printing. The printer prints a
new copy of the page that jammed if Jam Recovery is set to On or Auto;
however, the Auto setting does not guarantee the page will print.
These service messages indicate printer failures that may require service.
900-979 Service
messages
• When a service message occurs, the printer immediately stops printing.
Unplug the printer, wait for about 10 seconds, and then plug the printer
back in.
• If the service message recurs, call for service and report the message number
and description of the problem.
Table 5-3 Page 3 of 6
5-20
❖
DocuPrint C20/NC20 User Guide
Common Error Messages
Table 5.3 Common error messages (continued)
Message
Cause/ Action
The printer requests a different print material than what is loaded in the tray or
set in the Paper Size or Paper Type menus.
Change tray
type size
Line 1 displays the paper source tray, which is one of the following items:
• Tray 1
• Tray 2
Tray 2 only displays if the optional Tray 2 is installed.
Line 2 displays one of the following items:
• A user-defined name, for custom type 1 through 3. The name is truncated to
16 characters.
• type size: The requested type is a type other than a custom type. The
type name is truncated to 16 characters. The requested size of paper or
envelope displays. The size name is truncated to 16 characters.
When this message displays you can:
• Load the requested size and type in the source. The printer automatically
clears the message and continues printing the job.
• Press OK to clear the message, print the portion of the job already in
memory, and begin collating the rest of the job.
Table 5-3 Page 4 of 6
Chapter 5: Troubleshooting
❖
5-21
Common Error Messages
Table 5.3 Common error messages (continued)
Message
Cause/ Action
The printer is trying to feed print material from a source it detects is empty.
Line 1 displays the paper source tray, which is one of the following items:
• Tray 1
Load tray
type size
• Tray 2
Tray 2 only displays if the optional Tray 2 is installed.
Line 2 displays one of the following items:
• A user-defined name, for custom type 1 through 3. The name is truncated to
16 characters.
• type size: The requested type is a type other than a custom type. The
type name is truncated to 16 characters. The requested size of paper or
envelope displays. The size name is truncated to 16 characters.
When this message displays you can:
• Load the requested size and type in the source. The printer automatically
clears the message and continues printing the job.
• Press OK to clear the message and continue printing on the print material
installed in the paper source.
Table 5-3 Page 5 of 6
5-22
❖
DocuPrint C20/NC20 User Guide
Common Error Messages
Table 5.3 Common error messages (continued)
Message
Cause/ Action
The printer requests print material to be manually fed from the manual feed
slot.
Load Manual
Custom Type Name
size
Line 2 displays one of the following items:
type size
Custom Type Name: A user-defined name, for custom type 1 through 3. The
name is truncated to 16 characters.
size: If the requested type matches the type currently in the tray and the
custom type name has not been defined by you, only the paper or envelope
size displays. The name is truncated to 16 characters.
type size: The requested type is a type other than a custom type. The type
name is truncated to 16 characters. The requested size of paper or envelope
displays. The size name is truncated to 16 characters.
When this message displays you can:
• Load the requested size or type of print material in the manual feed slot. The
printer automatically clears the message and continues printing the job.
• Press
feed slot.
if the correct size and type print material is loaded in the manual
• Press OK to clear the message and print on the print material installed in the
standard input tray or the optional Tray 2.
Table 5-3 Page 6 of 6
Chapter 5: Troubleshooting
❖
5-23
Common Error Messages
Press
or
to en ter th e m en us.
To Cancel the
Current Print Job
1
2
Con tin ue to press an d release
followin g on th e display:
un til you see th e
Job Menu
Press OK.
3
4
Press an d release
display:
un til you see th e followin g on th e
Job Menu
Cancel Job
Press OK.
5
5-24
❖
DocuPrint C20/NC20 User Guide
Common Error Messages
to en ter th e m en us.
Press
or
To Reset the Printer
and Cancel the
Print Job
1
2
Con tin ue to press an d release
followin g on th e display:
un til you see th e
Job Menu
Press OK.
3
4
Press an d release
display:
un til you see th e followin g on th e
Job Menu
Reset Printer
Press OK.
5
Resetting the printer deletes a ll cu rrent da ta from
the prin t bu ffer. See Reset Prin ter on the Job Menu
in Cha pter 1 of the System Adm in istrator Gu id e
for m ore in form a tion .
Chapter 5: Troubleshooting
❖
5-25
5-26
❖
DocuPrint C20/ NC20 User Guide
Printer Specifications
A
x idneppA
Appendix A: Printer Specifications
❖
A-1
Printer Specifications
Table A.1 DocuPrint C20/ NC20 Features
Feature
Description
Print addressibility
300 dots per inch (dpi) standard, 600 dpi standard, 1200 Image Quality (requires
added memory to print most full pages)
Maximum print
speed/pages per
minute (ppm)
8 ppm in black
4 ppm in color
Fonts
75 resident scalable fonts:
- Postscript Level 2 emulation: 39 compatible plus 36 additional
- PCL emulation: 45 LaserJet compatible plus 30 additional in PCL 5.
2 PCL bitmap fonts:
- LinePrinter 16
- POSTNET Barcode.
78 symbol sets in PCL emulation to support multiple applications and languages.
Paper input
Standard input tray with the following print material capacities:
• 150 sheets of letter-size paper
• 50 transparencies
• 50 sheets of tables
• 15 sheets of card stock
• 10 envelopes.
A-2
❖
DocuPrint C20/ NC20 User Guide
Printer Specifications
Table A.1 DocuPrint C20/ NC20 Features
Feature
Description
Paper output
Standard exit bin with the following stack capacities:
• 50 sheets of paper
• 1 transparency
• 10 sheets of tables
• 15 envelopes/cards.
Paper sizes
A3, A4, A5, Banner A4, Banner Letter, Executive, JIS-B5, Legal, Letter, Tabloid,
Universal, 11x17
Printer memory
Interface
8MB
Parallel (standard Centronics protocol that complies with bidirectional IEEE 1284B)
1
Internal solutions
ports
Printer software
CentreWare DP Printer Services that let you manage the printer from your
computer. Supported in the following environments: Windows 95, Windows 98,
Windows NT 3.51, Windows NT 4.0, OS/2 Warp, Macintosh, UNIX.
Duty cycle
Up to 5,000 pages per month
Table A.1 Page 2 of 2
Appendix A: Printer Specifications
❖
A-3
A-4
❖
DocuPrint C20/ NC20 User Guide
Certifications
B
x idneppA
Appendix B: Certifica tions
❖
B-1
Electronic Emission Notices
Electronic Emission Notices
Federal Communications Commission (FCC)
Compliance Information Statement
Without an External
Ethernet Adapter
Installed
Th e DocuPrin t C20 h as been tested an d foun d to com ply
with th e lim its for a Class B digital device, pursuan t to
Part 15 of th e FCC Rules. Operation is subject to th e
followin g two con dition s: (1) th is device m ay n ot cause
h arm ful in terferen ce, an d (2) th is device m ust accept an y
in terferen ce received, in cludin g in terferen ce th at m ay
cause un desired operation .
Th e FCC Class B lim its are design ed to provide reason able
protection again st h arm ful in terferen ce in a residen tial
in stallation . Th is equipm en t gen erates, uses, an d can
radiate radio frequen cy en ergy an d, if n ot in stalled an d
used in accordan ce with th e in struction s, m ay cause
h arm ful in terferen ce to radio com m un ication s. However,
th ere is n o guaran tee th at in terferen ce will n ot occur in a
particular in stallation .
B-2
❖
DocuPrint C20/ NC20 User Guide
Electronic Emission Notices
If th is equipm en t does cause h arm ful in terferen ce to radio
or television reception , wh ich can be determ in ed by
turn in g th e equipm en t off an d on , th e user is en couraged
to try to correct th e in terferen ce by on e or m ore of th e
followin g m easures:
•
•
Reorien t or relocate th e receivin g an ten n a.
In crease th e separation between th e equipm en t an d
receiver.
•
•
Con n ect th e equipm en t in to an outlet on a circuit
differen t from th at to wh ich th e receiver is con n ected.
Con sult your poin t of purch ase or service
represen tative for addition al suggestion s.
Th e m an ufacturer is n ot respon sible for an y radio or
television in terferen ce caused by usin g oth er th an
recom m en ded cables or by un auth orized ch an ges or
m odification s to th is equipm en t. Un auth orized ch an ges
or m odification s could void th e user's auth ority to operate
th is equipm en t.
To assure com plian ce with FCC regulation s on
electrom agn etic in terferen ce for a Class B com putin g
device, use a properly sh ielded an d groun ded cable. Use of
a substitute cable n ot properly sh ielded an d groun ded
m ay result in a violation of FCC regulation s.
Appendix B: Certifica tions
❖
B-3
Electronic Emission Notices
Industry Canada Compliance Statement
Th is Class B digital apparatus m eets all requirem en ts of
th e Can adian In terferen ce-Causin g Equipm en t
Regulation s.
European Community (EC) Directives
Conformity
Th is product is in con form ity with th e protection
requirem en ts of EC Coun cil directives 89/336/EEC an d
73/23/EEC on th e approxim ation an d h arm on ization of
th e laws of th e Mem ber States relatin g to electrom agn etic
com patibility an d safety of electrical equipm en t design ed
for use with in certain voltage lim its.
A declaration of con form ity with th e requirem en ts of th e
Directive h as been sign ed by th e m an ufacturer.
Th is product satisfies th e Class B lim its of EN 55022 an d
safety requirem en ts of EN 60950.
Th e m an ufacturer is n ot respon sible for an y radio or
television in terferen ce caused by usin g oth er th an
recom m en ded cables or by un auth orized ch an ges or
m odification s to th is equipm en t. Un auth orized ch an ges
or m odification s could void th e user's auth ority to operate
th is equipm en t.
To assure com plian ce with FCC regulation s on
electrom agn etic in terferen ce for a Class B com putin g
device, use a properly sh ielded an d groun ded cable. Use of
a substitute cable n ot properly sh ielded an d groun ded
m ay result in a violation of EMC directives (89/336/EEC.
B-4
❖
DocuPrint C20/ NC20 User Guide
Electronic Emission Notices
Federal Communications Commission (FCC)
Compliance Information Statement
With an External
Ethernet Adapter
Installed
Th e DocuPrin t NC20 h as been tested an d foun d to
com ply with th e lim its for a Class A digital device,
pursuan t to Part 15 of th e FCC Rules. Operation is subject
to th e followin g two con dition s: (1) th is device m ay n ot
cause h arm ful in terferen ce, an d (2) th is device m ust
accept an y in terferen ce received, in cludin g in terferen ce
th at m ay cause un desired operation .
Th e FCC Class A lim its are design ed to provide reason able
protection again st h arm ful in terferen ce wh en th e
equipm en t is operated in a com m ercial en viron m en t. Th is
equipm en t gen erates, uses, an d can radiate radio
frequen cy en ergy an d, if n ot in stalled an d used in
accordan ce with th e in struction m an ual, m ay cause
h arm ful in terferen ce to radio com m un ication s. Operation
of th is equipm en t in a residen tial area is likely to cause
h arm ful in terferen ce, in wh ich case th e user will be
required to correct th e in terferen ce at h is own expen se.
Th e m an ufacturer is n ot respon sible for an y radio or
television in terferen ce caused by usin g oth er th an
recom m en ded cables or by un auth orized ch an ges or
m odification s to th is equipm en t. Un auth orized ch an ges
or m odification s could void th e user's auth ority to operate
th is equipm en t.
To assure com plian ce with FCC regulation s on
electrom agn etic in terferen ce for a Class A com putin g
device, use a properly sh ielded an d groun ded cable. Use of
a substitute cable n ot properly sh ielded an d groun ded
m ay result in a violation of FCC regulation s.
Appendix B: Certifica tions
❖
B-5
Electronic Emission Notices
Industry Canada Compliance Statement
Th is Class A digital apparatus m eets all requirem en ts of
th e Can adian In terferen ce-Causin g Equipm en t
Regulation s.
European Community (EC) Directives
Conformity
Th is product is in con form ity with th e protection
requirem en ts of EC Coun cil directives 89/336/EEC an d
73/23/EEC on th e approxim ation an d h arm on ization of
th e laws of th e Mem ber States relatin g to electrom agn etic
com patibility an d safety of electrical equipm en t design ed
for use with in certain voltage lim its.
A declaration of con form ity with th e requirem en ts of th e
Directive h as been sign ed by th e m an ufacturer.
Th is product satisfies th e Class A lim its of EN 55022 an d
safety requirem en ts of EN 60950.
When an External Ethernet Adapter is installed, this is a
Class A product. In a domestic environment, this
product may cause radio interference, in which case the
user may be required to take adequate measures.
To assure com plian ce with FCC regulation s on
electrom agn etic in terferen ce for a Class B com putin g
device, use a properly sh ielded an d groun ded cable. Use of
a substitute cable n ot properly sh ielded an d groun ded
m ay result in a violation of EMC directives (89/336/EEC).
B-6
❖
DocuPrint C20/ NC20 User Guide
Electronic Emission Notices
The United Kingdom Telecommunications Act
1984
Th is apparatus is approved un der th e approval n um ber
NS/G/1234/J/100003 for th e in direct con n ection s to th e
public telecom m un ication s system s in th e Un ited
Kin gdom .
German Acoustics Statement
Th e followin g m easurem en ts were m ade in accordan ce
with ISO 7779 an d reported in con form an ce with ISO
9296.
Table B.1 1-Meter Average Sound Pressure, dBA
Quick Print Quality
(300 dots per inch [dpi]
Normal Quality (600 dpi)
Printing
Idling
52 dBA
50 dBA
The printer is silent while idling.
Appendix B: Certifica tions
❖
B-7
Electronic Emission Notices
Energy Star
Th e EPA ENERGY STAR Com puters program is a
partn ersh ip effort with com puter m an ufacturers to
prom ote th e in troduction of en ergy-efficien t products
an d to reduce air pollution caused by power gen eration .
Com pan ies participatin g in th is program in troduce
person al com puters, prin ters, m on itors, or fax m ach in es
th at power down wh en th ey are n ot bein g used. Th is
feature will cut th e en ergy used by up to 50 percen t.
Th e DocuPrin t C20/NC20 product m eets th e En ergy Star
guidelin es for en ergy efficien cy.
B-8
❖
DocuPrint C20/ NC20 User Guide
Printer Options
C
x idneppA
Appendix C: Printer Options
❖
C-1
Printer Options
C-2
❖
DocuPrint C20/ NC20 User Guide
Installing Printer Options
Installing Printer Options
You can custom ize your prin ter by ch an gin g m em ory
capacity an d in stallin g differen t con n ectivity option s.
Th is ch apter provides in struction s for in stallin g each
option . To in stall each option , you m ust first access th e
prin ter system board. Access is from th ree location s
depen din g upon th e option you are in stallin g:
•
Un der th e in put tray an d output bin un it on th e fron t
of th e prin ter
•
•
Th e back of th e prin ter, an d
Th e righ t side of th e prin ter (wh en facin g th e fron t of
th e prin ter).
Table C.1 lists prin ter option s, wh ere to access th em , an d
wh ere to fin d in stallation in struction s.
Table C.1 Installing Options
Option
Location of System Board Access Go to...
Printer memory
Flash memory
Tri-Port interface card
Hard Disk
Under the input tray
On the back of the printer
On the right side of the printer
On the right side of the printer
You need a small Phillips screwdriver to complete the
installation of some options.
Appendix C: Printer Options
❖
C-3
Printer Memory
Printer Memory
You can add addition al m em ory to in crease th e prin ter’s
Dyn am ic Ran dom Access Mem ory (DRAM). Addition al
prin ter m em ory allows th e DocuPrin t C20/NC20 to prin t
m ore com plex jobs an d operate m ore efficien tly.
Your prin ter was sh ipped with 8MB of stan dard prin ter
m em ory. You can in stall on e addition al prin ter m em ory
SIMM (Sin gle In lin e Mem ory Module) in your prin ter.
Prin ter m em ory upgrade option s available are 8, 16, 32, or
64MB.
Data in the printer’s memory is lost when the printer is
unplugged so make sure you have completed printing all our
jobs before you Power Off your printer to install options.
C-4
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DocuPrint C20/ NC20 User Guide
Printer Memory
To in stall or rem ove m em ory, you m ust access th e prin ter
system board wh ich is un der th e in put tray. Follow th ese
steps:
Accessing the System
Board from the Front
Un plug th e prin ter power cord.
1
2
3
Discon n ect all cables from th e back of th e prin ter.
Rem ove th e in put tray an d output bin un it.
A Grasp un dern eath th e un it, an d pull up h ard to a 45°
an gle un til it releases from th e prin ter.
B Hold th e un it at th is an gle an d pull it away from th e
prin ter.
Rem ove th e system board access cover.
4
A Locate th e tab on th e access cover an d push it toward
th e prin ter.
B Grasp th e tab an d lift th e access cover un til it touch es
th e m etal bar.
C Pull th e access cover straigh t out from th e prin ter.
Con tin ue with th e section “Installing Printer Memory” on
th e n ext page.
5
Appendix C: Printer Options
❖
C-5
Printer Memory
Before can you in stall prin ter m em ory SIMM, m ake sure
you h ave accessed th e prin ter system board in th e fron t of
th e prin ter. If you n eed to do th is, see “Accessing the Printer
System Board from the Front” on th e previous page.
Installing Printer
Memory
A memory SIMM is easily damaged by static electricity.
Touch something metal to discharge any static
electricity before you touch it.
To in stall a prin ter m em ory option :
Locate th e m em ory con n ector on th e prin ter system
board.
1
Un pack th e m em ory SIMM. Avoid touch in g th e
con n ection poin ts alon g th e edge.
2
Save th e packagin g in case you h ave to return th e
SIMM.
C-6
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DocuPrint C20/ NC20 User Guide
Printer Memory
Hold th e m em ory SIMM with th e con n ection poin ts
poin tin g toward th e con n ector an d position th e n otch as
sh own .
3
4
In sert th e m em ory SIMM all th e way in to th e con n ector
at a 45° an gle, an d rotate it down un til it sn aps in to place.
You ca n hea r the m em ory option click into pla ce.
Verify th at both m etal clips on th e con n ector are fasten ed,
an d th at th e two pin s on each en d of th e con n ector are
push ed th rough th e h oles on th e m em ory option .
5
6
Con tin ue with th e section “Closing the System Board from
the Front” on th e n ext page.
Appendix C: Printer Options
❖
C-7
Printer Memory
Com plete th e followin g steps after you h ave in stalled th e
prin ter m em ory
Closing the System
Board from the Front
Rein stall th e system board access cover.
1
A Wh ile h oldin g th e cover at th e an gle sh own , align th e
tabs on th e back of th e access cover with th e slots
located at th e rear of th e access open in g.
B Push down th e top of th e access cover un til it sn aps
in to place.
Reattach th e in put tray an d output bin .
2
If you n eed help, see the Quick In sta lla tion Guide.
Recon n ect all cables on th e back of th e prin ter.
3
Recon n ect th e power cord to th e prin ter an d a properly
groun ded electrical outlet.
4
Make sure th e Readym essage appears on th e Con trol
Pan el display. If an error m essage appears, see Ch apter 5
5
in th e System Adm in istrator Guide.
To verify tha t the m em ory ca rd option is in sta lled
properly, see Cha pter 3, Prin tin g Men u Settin gs.
C-8
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DocuPrint C20/ NC20 User Guide
Flash Memory
Flash Memory
Flash m em ory can be used to store down loaded fon ts,
m acros, sym bol sets, logos, an d form s.
You can in stall on e flash m em ory SIMM in your prin ter.
Flash m em ory SIMMs are available in 1, 2, an d 4MB.
Data stored in flash memory is retained when the printer is
powered off.
To in stall a flash m em ory SIMM, you n eed to access th e
prin ter system board on th e back of th e prin ter. Follow
th ese steps to access th e board:
Accessing the System
Board from the Rear
Turn th e prin ter so its back is facin g you.
1
2
3
4
Un plug th e prin ter power cord.
Discon n ect all cables from th e back of th e prin ter.
Do on e of th e followin g:
•
Rem ove th e option al Tray 2, if on e is in stalled. If you
n eed h elp, see th e docum en tation th at cam e with it.
•
Rem ove th e prin ter rear cover. Press down on th e two
tabs located at th e top of th e rear cover, an d pull th e
cover away from th e prin ter.
Appendix C: Printer Options
❖
C-9
Flash Memory
Locate th e system board access cover.
5
Pull th e tab on th e access cover un til th e cover rotates
toward you.
6
7
Con tin ue with th e section “Installing a Flash Memory
SIMM” on th e n ext page.
C-10
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DocuPrint C20/ NC20 User Guide
Flash Memory
Before you in stall a flash m em ory option , follow th e steps
in “Accessing the System Board from the Rear” in th e
previous section .
Installing a Flash
Memory SIMM
A memory SIMM is easily damaged by static electricity.
Touch something metal to discharge any static
electricity before you touch it.
To in stall a flash m em ory option :
Locate an d rem ove th e code SIMM card from th e prin ter
system board.
1
You rein sta ll the code SIMM ca rd a fter the fla sh
m em ory option is insta lled.
Locate th e flash m em ory con n ector on th e prin ter system
board. It is th e con n ector beh in d th e code SIMM
2
con n ector.
Un pack th e n ew flash m em ory SIMM. Avoid touch in g th e
con n ection poin ts alon g th e edge. (Save th e packagin g.)
3
Appendix C: Printer Options
❖
C-11
Flash Memory
Hold th e SIMM with th e con n ection poin ts poin tin g
toward th e con n ector an d position th e n otch as sh own .
4
In sert th e SIMM all th e way in to th e con n ector at a 45°
an gle, an d rotate it up un til it sn aps in to place.
5
6
You ca n hea r the m em ory SIMM click into pla ce.
Make sure both m etal clips on th e con n ector are fasten ed,
an d th e two pin s on each en d of th e con n ector are push ed
th rough th e h oles on th e SIMM.
Replace th e code SIMM card in th e con n ector.
7
8
Th e code SIMM card in stalls exactly like th e flash m em ory
option . See th e section “Installing a Flash Memory SIMM”
on th e previous page.
Con tin ue with th e section “Closing the System Board from
the Rear” on th e n ext page.
C-12
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DocuPrint C20/ NC20 User Guide
Flash Memory
Com plete th e followin g steps to close th e Prin ter System
Board after you h ave in stalled th e flash m em ory SIMM:
Closing the System
Board from the Rear
Push on th e access cover un til it sn aps in to place.
1
Do on e of th e followin g:
2
•
Reattach th e prin ter rear cover.
-
In sert th e two tabs on th e bottom of th e cover in to
th e slots on th e back of th e prin ter, as sh own .
-
Push th e cover forward un til it sn aps firm ly in to
place.
•
Rein stall th e option al Tray 2 (if on e was attach ed). If
Appendix C: Printer Options
❖
C-13
Flash Memory
Recon n ect all cables to th e back of th e prin ter.
3
4
Recon n ect th e power cord to th e prin ter an d a properly
groun ded electrical outlet.
Make sure th e Readym essage appears on th e Con trol
Pan el display.
5
If an error m essage appears, see Ch apter 5 in th e System
Administrator Guide.
To verify tha t the fla sh m em ory option is in sta lled
properly, see Cha pter 3, Prin tin g Men u Settin gs.
C-14
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DocuPrint C20/ NC20 User Guide
External Ethernet Adapter
External Ethernet Adapter
An Extern al Eth ern et Adapter is available for your prin ter.
With th is adapter, you can con n ect your prin ter to an
Eth ern et n etwork so th at it can be sh ared. Th e Extern al
Eth ern et adapter supports th e followin g:
•
•
•
•
•
•
Novell NetWare
Microsoft Win dows NT
AppleTalk
OS/2
UNIX
Sh ared Win dows en viron m en ts.
Appendix C: Printer Options
❖
C-15
External Ethernet Adapter
To in stall th e Extern al Eth ern et Adapter:
Installing the External
Ethernet Adapter
Con n ect th e adapter to th e parallel port on th e rear of
1
your prin ter.
Con n ect your Eth ern et cable in to th e adapter.
2
Con n ect th e adapter power supply cable in to th e adapter.
3
Con n ect th e power supply to a proper outlet.
4
To assist you in configuring the External Ethernet Adapter,
Xerox supplies Printer Management Software with your
adapter. Consult the instruction booklet on the Printer
Management Software CD for the appropriate procedure to
follow for your environment.
C-16
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DocuPrint C20/ NC20 User Guide
Tri-Port Interface Card
Tri-Port Interface Card
Th e Tri-Port In terface Card lets you con n ect your prin ter
to:
•
•
•
A LocalTalk n etwork
A serial in terface (Serial RS-232C or Serial RS-422A)
An in frared adapter.
A serial in terface adapter con verts th e prin ter parallel port
in to a serial port. For m ore in form ation about serial
in terface, see Serial Menu in Chapter 1 of th e System
Administrator Guide.
An in frared adapter receives an in frared beam th at allows
you to prin t rem otely from an IrDA-com patible com puter.
For m ore in form ation , see th e section “Using the Infrared
Adapter.”
To in stall th e Tri-Port In terface Card, see th e section
Installing the Tri-Port
Interface Card
Appendix C: Printer Options
❖
C-17
Infrared Adapter
Infrared Adapter
To in stall th e In frared Adapter:
Installing the
Infrared Adapter
Un plug th e prin ter power cord.
1
2
Locate th e in frared port on th e back of your prin ter. Th e
in frared port is attach ed to th e Tri-Port in terface option
card in stalled in your prin ter.
Plug th e adapter cable in to th e in frared port. Pull th e
cover away from th e prin ter.
3
Recon n ect th e power cord to th e prin ter an d a properly
4
groun ded electrical outlet. If an y ligh t on th e in frared
adapter com es on wh en th e prin ter is plugged in , th e
adapter is con n ected to th e port correctly.
C-18
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DocuPrint C20/ NC20 User Guide
Infrared Adapter
To use th e In frared Adapter:
Using the
Infrared Adapter
Aim th e com puter in frared port at th e in frared port on th e
fron t of th e In frared Adapter. See th e docum en tation th at
cam e with your com puter for in form ation about your
com puter in frared port.
1
Draw an im agin ary lin e between th e two in frared ports.
Aim th e in frared port on your com puter with in 15 degrees
of th e eith er side of th is lin e as sh own .
2
3
Sen d a job to prin t. If th e job does n ot prin t correctly, see
Ch apter 5 in th e System Administrator Guide.
Appendix C: Printer Options
❖
C-19
Ha rd Disk
Hard Disk
Like th e flash m em ory, th e Hard Disk is useful for storin g
in form ation such as down loaded fon ts, m acros, an d
sym bol sets.
You can also use th e Hard Disk to store in com in g prin t
jobs in a buffer un til th ey prin t. Sin ce h ard disk m em ory
provides perm an en t storage, job bufferin g to th e Hard
Disk preven ts th e loss of prin t job data if th e prin ter loses
power. It m ay also free your application faster for oth er
work. Job bufferin g is on ly available for jobs tran sm itted
across th e stan dard parallel in terface.
To in stall th e Hard Disk, see th e section “Option Card
Installation” on th e n ext page.
Installing the
Hard Disk
The Tri-Port Card and the Hard Disk Option utilize the same
internal connection within the printer, only one of these can be
installed at a time.
C-20
❖
DocuPrint C20/ NC20 User Guide
Option Card Installa tion
Option Card Installation
Follow th e steps in th is section to in stall eith er of th e
followin g option s:
•
•
Tri-Port In terface Card
Hard Disk.
An option card is easily damaged by static electricity.
Touch something metal to discharge any static
electricity before you touch it.
Com plete th e followin g steps before you in stall th e
option card:
Accessing the System
Board from the Right
Un plug th e prin ter power cord.
1
2
3
Discon n ect all cables from th e back of th e prin ter.
Push on th e th um b in den tion , located on th e righ t side of
th e system board access cover, an d slide th e cover to th e
righ t un til it releases.
Pull th e cover away from th e prin ter.
4
Con tin ue with th e section “Installing an Option Card” on
th e n ext page.
5
Appendix C: Printer Options
❖
C-21
Option Card Installation
Com plete th e followin g steps to in stall eith er th e Tri-Port
In terface card or th e Hard Disk option :
Installing an
Option Card
Rem ove th e two screws from th e m etal plate coverin g th e
open in g for th e cable con n ector. Save th e screws.
1
Grasp th e tab on th e en d of th e m etal plate an d pull th e
plate straigh t out. Discard th e m etal plate.
2
Un pack th e option card. See th e packin g m aterials.
3
To com plete the followin g in sta lla tion
in struction s, you shou ld be a t eye level with the
printer option ca rd slot.
Locate th e option card con n ector on th e prin ter system
board. It is located in side th e prin ter. You can access it
4
th rough th e option card slot.
Locate th e card guide in side th e option card slot on th e
left side of th e slot.
5
C-22
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DocuPrint C20/ NC20 User Guide
Option Card Installa tion
Align th e left side of th e option card with th e track in side
th e card guide.
6
7
Ma ke su re the con n ectors on the right side of the
option ca rd clea r the ca ble conn ector open in g.
Push th e card straigh t in to th e prin ter.
Th e option card autom atically sh ifts toward th e righ t as
you push it in , align in g th e righ t side of th e option card
with th e cable con n ector open in g.
Th e con n ector on th e option card fits firm ly in to th e
option card con n ector.
The ca ble con n ectors on the side of the Tri-Port
in terfa ce option ca rd m u st fit through the ca ble
conn ector openin g on the ba ck of the prin ter.
In sert th e two screws saved wh en you rem oved th e m etal
plate (or th e extra screws sh ipped with th e card) in to th e
h oles on eith er side of th e cable con n ector open in g on th e
back of th e prin ter.
8
Gen tly tigh ten th e screws to secure th e card to th e system
board.
9
Con tin ue with “Closing the System Board from the Right” on
th e n ext page.
10
Appendix C: Printer Options
❖
C-23
Option Card Installation
Com plete th e followin g steps after you in stall an option
card:
Closing the System
Board from the Right
In sert th e four tabs on th e top of th e system board access
cover in to th e slots on th e prin ter as illustrated.
1
Slide th e system board access cover to th e left un til it
sn aps in to place.
2
Recon n ect all cables to th e back of th e prin ter.
3
Recon n ect th e power cord to th e prin ter an d a properly
groun ded electrical outlet.
4
Verify th at th e Ready m essage appears on th e Con trol
Pan el display.
5
If an error m essage appears, see Ch apter 5 in th e System
Administrator Guide.
To verify tha t the option ca rd is insta lled properly,
see Cha pter 3, Prin tin g Men u Settin gs.
C-24
❖
DocuPrint C20/ NC20 User Guide
Input Tray 2
Input Tray 2
Tray 2 is sh ipped in two pieces, th e paper tray an d th e
paper support. Th e followin g section s give com plete
in struction s for attach in g th e paper tray an d th e paper
support.
Installing the
Paper Tray
Make sure you h ave all th e item s sh own . If an y item s are
1
m issin g or dam aged, con tact your Xerox represen tative or
auth orized Xerox dealer. Slide th e system board access
cover to th e left un til it sn aps in to place.
Un plug th e prin ter power cord.
2
Rem ove th e rear cover.
3
A Press down on th e two tabs located at th e top of th e
rear cover an d pull th e cover away from th e prin ter.
B Store th e rear cover for future use.
Locate th e slots on both sides on th e back of th e prin ter.
4
Appendix C: Printer Options
❖
C-25
Input Tray 2
In sert th e pegs located on th e bottom of each side of th e
paper tray in to th e slots on th e back of th e prin ter.
5
The pa per tra y fits stra ight in to the ba ck of the
printer.
Push th e paper tray straigh t in un til it clicks in to place.
6
7
Con tin ue with “Attaching the Paper Support” on th e n ext
page.
C-26
❖
DocuPrint C20/ NC20 User Guide
Input Tray 2
Attaching the
Paper Support
Locate th e slot on th e back of th e paper tray.
1
2
Align th e tab on th e back of th e paper support with th e
slot on th e paper tray.
Push straigh t down on th e paper support un til it stops.
Recon n ect all cables to th e back of th e prin ter.
3
4
5
Recon n ect th e power cord to th e prin ter an d a properly
groun ded electrical outlet.
Make sure th e Ready status m essage appears on th e
Con trol Pan el display.
6
If an error m essage appears, see Ch apter 5 in th e System
Administrator Guide.
To verify tha t Tra y 2 is in sta lled properly, see
Cha pter 3, Prin tin g Men u Settin gs.
Appendix C: Printer Options
❖
C-27
C-28
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DocuPrint C20/ NC20 User Guide
Index
XI
Color m atch in g system s • 1-7
Apple Colorsyn c • 1-7
ICM • 1-7
A
Align m en t test page
Prin tin g • 4-14
PANTONE Color
Profiles • 1-7
AppleTalk • 1-6
Con n ectivity • 1-5
Extern al Eth ern et
Adapter • 1-5
Auto-protocol sen sin g • 1-6
B
Tri-Port In terface • 1-5
Win dows 95 • 1-5
Win dows 98 • 1-5
Bitm ap fon ts • 1-4
Button s
See Control Panel, Control
keys
Con trol Pan el • 3-4 ➝ 3-17
Con trol
keys • 3-8 ➝ 3-10
Display • 3-6 ➝ 3-7
Features
C
Can cel prin t
Con trol keys • 3-5
Display • 3-5
job • 5-24 ➝ 5-25
Cartridge carrier
In dicator ligh ts • 3-5
Location • 1-9
Usin g • 3-4 ➝ 3-17
Clean in g • 4-20 ➝ 4-21
Cartridge carrier track
Covers • 1-12
Open in g Fron t
Cover • 1-12
Location • 1-13
Cen treWare DP • 3-3
Clean in g
Rear Cover • 1-9
System Board access
cover • 1-9
See Printer cleaning
DocuPrint C20/ NC20 User Guide
E
E
K
Electron ic docum en tation • 1-15
Prin ter drivers • 1-15
Keys
See Control Panel, Control keys
Prin ter m an agem en t software • 1-15
L
Error m essages • 5-18 ➝ 5-23
Letterh ead
Extern al Eth ern et Adapter • 1-5, 1-6
In stallin g • C-15 ➝ C-16
10BaseT • 1-10
Orien tation • 2-19
Lin kin g trays • 2-15
Loadin g paper
F
See Paper, Loading
Flash m em ory
LocalTalk • 1-6, 1-10
In stallin g • C-9 ➝ C-14
LocalTalk n etwork • 1-5
Fon ts • 1-4
Fron t Cover
M
Location • 1-9
Man ual Feed Slot
Open in g • 1-12, 2-6, 2-10, 2-12
Release • 1-9
Location • 1-9
Man ual feed slot
H
Loadin g paper in to • 2-9 ➝ 2-11
Hard Disk
Mem ory
In stallin g • C-20, C-21 ➝ C-24
In stallin g • C-4 ➝ C-8
Men u settin gs
I
Prin tin g • 3-14 ➝ 3-15
IBM LAN Server • 1-6
Men us • 3-11 ➝ 3-13
In frared Adapter • 1-5
In stallin g • C-18 ➝ C-19
IrDa-com patible workstation • 1-10
Usin g • C-19
Multiple jobs
Prin tin g • 2-16 ➝ 2-18
N
In put trays
NetWare • 1-6
See Standard input tray or Tray 2
In stallation
O
Option s • C-3 ➝ C-27
Option al in terfaces • 1-5
Extern al Eth ern et Adapter • 1-5
Tri-Port In terface • 1-5
Extern al Eth ern et Adapter • C-15 ➝ C-16
Flash m em ory • C-9 ➝ C-14
Hard Disk • C-20, C-21 ➝ C-24
In frared Adapter • C-18 ➝ C-19
Mem ory • C-4 ➝ C-8
Option s
Verifyin g in stallation • 3-14
Tray 2 • C-25 ➝ C-27
Output Bin
Tri-Port In terface • C-17, C-21 ➝ C-24
Location • 1-9
In terface con n ectors • 1-10
Extern al Eth ern et Adapter • 1-10
In frared Adapter • 1-10
Tri-Port • 1-10
DocuPrint C20/ NC20 User Guide
P
Prin t job
Can cellin g • 5-24 ➝ 5-25
P
Paper
Prin ter clean in g • 4-15 ➝ 4-21
Cartridge carrier • 4-20 ➝ 4-21
Prin th eads • 4-15 ➝ 4-19
Loadin g • 2-5 ➝ 2-14
In to m an ual feed slot • 2-10 ➝ 2-11
In to stan dard in put tray • 2-6 ➝ 2-8
In to Tray 2 • 2-12 ➝ 2-14
Prin ter com pon en ts • 1-9 ➝ 1-13
Black or Ph oto cartridge • 1-13
Cartridge carrier track • 1-13
Color cartridge • 1-13
Recom m en dation s • 2-4
Selectin g • 2-3 ➝ 2-4
Paper jam s • 5-10 ➝ 5-17
Causes • 5-10
Con trol Pan el • 1-9
Extern al com pon en ts • 1-9
Fron t Cover • 1-9
In put Tray • 1-9
Man ual Feed Slot • 1-9
Option al Tray 2 • 1-9
Clearin g • 5-11 ➝ 5-17
From in put tray • 5-14
From m an ual feed slot • 5-15
From output bin • 5-16
From Tray 2 • 5-17
Output Bin • 1-9
Jam areas • 5-12 ➝ 5-13
Parallel in terface con n ection • 1-9
Power cord receptacle • 1-9
Rear Cover • 1-9
Paper Source settin g • 2-16
Parallel in terface con n ection
System Board access cover • 1-9
Tri-Port In terface • 1-9
Location • 1-9
Parallel port
Prin ter drivers • 1-8, 3-2 ➝ 3-3
Features • 3-3
Location • 1-11
PCL em ulation • 1-4
PCL 5c • 1-8
For IBM OS/2 • 3-2
For Macin tosh • 3-2
For UNIX • 3-2
For Win dows • 3-2
In stallin g • 3-3
PCL 5c em ulation • 3-2
PostScript driver • 1-8
PostScript em ulation • 3-2
Software • 1-8
PCL 5c • 1-8
Power cord receptacle
PostScript • 1-8
Location • 1-9
Prin ter features • 1-3 ➝ 1-8
Color m atch in g system s • 1-7
Con n ectivity • 1-5
Prin t cartridge carrier
Location • 1-13
Prin t speed • 1-3
Prin ter driver software • 1-8
Residen t fon ts • 1-4
Resolution • 1-3
Position in g • 4-3
Prin t cartridges • 1-13, 4-2 ➝ 4-14, 4-22
Align in g • 4-11 ➝ 4-14
Align m en t test page
Prin ter option s
In stallin g
Prin tin g • 4-14
Black or Ph oto cartridge • 1-13
Cartridge carrier track • 1-13
Color cartridge • 1-13
Con trol Pan el m essages • 4-2
Prin t cartridge carrier • 1-13
Replacin g • 4-2 ➝ 4-14
In stallin g n ew cartridge • 4-6 ➝ 4-10
Rem ovin g used cartridge • 4-4 ➝ 4-5
Storin g • 4-22
See Installation, Options
Prin ter problem s • 5-2 ➝ 5-9
Also see Paper jams
Error m essages • 5-18 ➝ 5-23
Troublesh ootin g
Operation al problem s • 5-2 ➝ 5-6
Prin t quality problem s • 5-7 ➝ 5-9
Prin ter reset • 5-25
DocuPrint C20/ NC20 User Guide
R
Prin ter settin gs
T
Ch an gin g • 3-16 ➝ 3-17
Prin th eads
Clean in g • 4-15 ➝ 4-19
Protocols • 1-6
AppleTalk • 1-6
Tray lin kin g • 2-15
Tray 1
See Standard input tray
Tray 2
In stallin g • C-25 ➝ C-27
Loadin g paper in to • 2-12 ➝ 2-14
Location • 1-9
Auto-protocol sen sin g • 1-6
IBM LAN Server • 1-6
LocalTalk • 1-6
Tray lin kin g • 2-15
NetWare • 1-6
Solaris • 1-6
Sun OS • 1-6
WFWG • 1-6
Win dows NTAS • 1-6
Win dows 95 • 1-6
Tri-Port In terface • 1-5, 1-6
In frared Adapter • 1-5
In stallin g • C-17, C-21 ➝ C-24
LocalTalk n etwork • 1-5
Location • 1-11
Serial in terface • 1-5
R
Troublesh ootin g • 5-2 ➝ 5-23
Rear Cover
Location • 1-9
Also see Printer problems
W
Resettin g prin ter • 5-25
WFWG • 1-6
Residen t Fon ts
PostScript Level 2 • 1-4
Win dows NTAS • 1-6
Win dows 95 • 1-6
Win dows 98 • 1-6
Residen t fon ts • 1-4
Bitm ap fon ts • 1-4
Lin ePrin ter 16 • 1-4
PCL em ulation • 1-4
PCL em ulation sym bol sets • 1-4
POSTNET Barcode • 1-4
Scalable fon ts • 1-4
Numerics
10BaseT • 1-10
RS-232C • 1-10
RS422A • 1-10
S
Serial in terface • 1-5
Serial RS232 Con n ector
Location • 1-11
Solaris • 1-6
Stan dard in put tray
Loadin g paper in to • 2-6 ➝ 2-8
Location • 1-9
Sun OS • 1-6
System Board access cover
Location • 1-9
DocuPrint C20/ NC20 User Guide
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