Psc Falcon 315 User Manual

Supported Equipment Manual

for the Falcon® 315 Portable Data Terminal manufactured by PSC

Table of Contents

Chapter 1 • Introduction............................................................................................. 1-1

Description………………… ..........................................................................................1-1

Picture………………………...........................................................................................1-1

Setup Requirements…….............................................................................................1-2

Accessories……………….............................................................................................1-2

Bios…………………………............................................................................................1-2

Release Notes…………….............................................................................................1-3

Chapter 2 • Terminal Setup........................................................................................ 2-1

Downloading from the WEB........................................................................................2-1

Running Setup from a Download File ........................................................................2-1

Installation………………… ...........................................................................................2-2

Running the Manager……. ..........................................................................................2-4

Quick Start…………………...........................................................................................2-5

Configuring the Manager....................................................................................2-5

Downloading Files To Terminal........................................................................2-11

Booting the Terminal ........................................................................................2-12

Starting a Telnet Session .................................................................................2-13

Standard Setup…………….........................................................................................2-14

Setup Using Twin Client Manager....................................................................2-14

Terminal Setup Using Twin Client Menus ........................................................2-20

Authorizing PowerNet.......................................................................................2-22

Software Management……........................................................................................2-27

Airloader Auto-Configuration............................................................................2-27

Mobile Device Manager (MDM) Features.........................................................2-33

Manual Download of Configuration Files..........................................................2-43

Chapter 3 • Keypad Configuration............................................................................ 3-1

Keypad Figures…………… ..........................................................................................3-1

Keypad Table……………… ..........................................................................................3-5

Chapter 4 • Error Message Resolution Guide.......................................................... 4-1

Supported Equipment Manual

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May, 2006

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Supported Equipment Manual

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May, 2006

Chapter 1 • Introduction

Description

The Falcon® 315 portable data terminal runs DOS 6.22 on a 32 bit, 386-based platform.

This unit includes an 8 x 21 backlit graphics display, an RS-232 serial port, 2MB of

RAM, 2MB of flash memory, and a choice of standard-range or long-range integrated

laser scanners. Its keypad offers 41 large alphanumeric keys, 10 function keys, Direct

Western-European character support, and 2 programmable side triggers.

The Falcon® 315 is powered by 3 AA alkaline batteries (supplied), a rechargeable NiCd

battery pack, a rechargeable NiMH battery pack, a Falcon® dock, and a Falcon® battery

charger. This terminal has an operating temperature of 14° to 122° F / -10° to 50° C, a

storage temperature of -4° to 158° F / -20° to 70° C, and a humidity rating of 5 to 95%

(noncondensing). Additionally, it withstands multiple 4.0' / 1.2m drops to concrete.

Wireless options include a choice of 2.4 GHz spread spectrum radios, long range

mobility, high throughput network capacity, advanced power management, seamless

roaming, access points, antennas and cables, and network and terminal emulation

software. More information about the features of the Falcon® 315 terminal can be found

at www.pscnet.com .

Picture

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Supported Equipment Manual • May, 2006

Introduction

Setup Requirements

Installation of PowerNet Twin Client requires, at a minimum, the following:

•

A Pentium-class processor

32 MB of RAM

10 MB of free hard disk space available

Microsoft Windows 95, 98, ME, XP, or NT/2000 operating system

Accessories

•

Single-Slot Dock, p/n: 00-980-005

4-Slot Dock, p/n: 00-981-015

Softcase with Laser, p/n: 00-910-00

Holster, p/n: 00-908-00

Belt for Holster, p/n: 00-906-00

Vehicle Mount Cradle, p/n: 00-528-00

Bios

Version of BIOS

The most recent version of BIOS on a Falcon® 315 terminal is from 09/13/00.

Finding the Version of BIOS

The version of BIOS will appear on a terminal screen when the terminal is rebooted.

For rebooting instructions, see Booting the Terminal in the Quick Start section.

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Release Notes

1) A Timer value of 999 will cause the back light timer to be "Always On".

2) The following describes the methods used to enable the EBCDIC~ASCII option for

both the Thick and Thin client.

Thick Client

In order to enable the EBCDIC~ASCII option for the Thick client, you will need to edit

the beginning of the rfiles.txt file:

#-------------------------- General -------------------------

[*;*;*;*]

u_msgs.txt

by adding the one or two lines below as required for the translation,

#-------------------------- General -------------------------

[*;*;*;*]

u_msgs.txt

a2ehex.tb

e2ahex.tb

and save it.

Note: If the file(s) do not exist, the reload on the terminal will fail. You can specify one

or the other, or both, but the file(s) must exist.

Then place one or both of these files in the C:\PowerNet\TwinClient\terminal directory.

a2ehex.tb to translate from ASCII to EBCDIC

e2ahex.tb to translate from EBCDIC to ASCII

Then reload the programs and configuration file into the terminal.

To translate from an ASCII "A" to an EBCDIC "b", this is the syntax:

#translate from an ASCII "A" to an EBCDIC "b"

41 82

To translate from an EBCDIC "A" to an ASCII "b", this is the syntax:

#translate from an EBCDIC "A" to an ASCII "b"

C1 62

Thin Client

If you are using the Thin Client in Server mode, you will need to add the two files to the

/home/crf directory.

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Introduction

Patch version A

09-07-05

This change will cause the DOS emulators to use a random source port between 2000 and

2100 on each outbound host connection.

Prior to this, they used the same source port number and this would cause problems with

some IBM hosts and Firewalls. This would lead to long timeout periods (5-30 minutes)

on IBM hosts and lockouts under Firewalls that looked at this as a possible denial of

service attack.

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Chapter 2 • Terminal Setup

Downloading from the WEB

The PowerNet Twin Client software package can be downloaded from the Connect web

site at http://www.connectrf.com. Click on Partner Services and then click on Software

Downloads. Select the file named PowerNet Twin Client for PSC.

Running Setup from a Download File

The downloaded file is a compressed archive. After extraction using a utility such as

WinZip or PKWARE, folders are created on the hard disk as shown in the following

figure.

Click on the Disk1 folder to view the files as shown in the following figure.

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Supported Equipment Manual • May, 2006

Terminal Setup

Click on the Setup application and proceed to the following section entitled Installation

for further instructions.

Installation

The InstallShield wizard runs and presents the following screen.

Click on Next to begin the installation process.

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Installation

To change the default Destination Location, click on Browse and select a location. Then

click on Next.

The default folder is PowerNet. This default may be changed either by selecting an

existing program group or by typing in a new name at the prompt. Then click on Next.

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Terminal Setup

When the installation is complete, reboot the system to initialize the Twin Client

software.

a. To reboot the system immediately, click on Finish.

b. To reboot later, click on the option to restart the computer later, and then click on

Finish.

Running the Manager

The PowerNet Twin Client Manager is the utility that manages the terminal software and

configurations.

Select Start, Programs, PowerNet, and Twin Client Manager. The PowerNet Twin

Client Manager screen appears as shown in the following figure. This is the

administrator's main screen, and all functions are accessed from its menu bar, toolbar, and

tabs.

Menu Bar

The menu bar provides access to the functions used to configure the terminals and

manage their software.

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Quick Start

Toolbar

Found under the menu bar, the toolbar provides shortcuts to major features. The toolbar

can be turned on or off by changing the Toolbar parameter found on the View menu. The

shortcuts available from the toolbar are as follows.

Create a new terminal configuration.

Open an existing terminal configuration.

Save the current terminal configuration.

Download the configuration to the terminal.

Download software to the terminal.

Configure terminals automatically over the wireless network.

View the PowerNet Twin Client Manager version.

The PowerNet Twin Client Manager is now successfully installed and ready for use.

Quick Start provides detailed instructions for quickly configuring the terminal and

starting a Telnet session.

Quick Start

Quick Start describes how to prepare the Twin Client Manager and the PSC terminal for

a Telnet session with the host. Following an initial setup procedure, the terminal software

and configuration are managed automatically over the wireless network.

Configuring the Manager

The first step is to configure the Twin Client Manager to meet site-specific requirements,

and then prepare it for the automatic management of the terminal software and IP

addresses. This simple procedure will require only a few minutes to complete.

Setting the Emulation

Click on Start, Programs, PowerNet, and Twin Client Manager. Select the Settings

menu, as shown below.

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Terminal Setup

Click on Emulation, select the desired emulation, and click on OK.

Setting the Servers

The Servers are the Telnet host systems the terminals will access.

To set these addresses from the Settings menu, click on Servers and then click on Add.

Enter the name of each server, its IP address and IP port (normally 23 for Telnet servers),

and emulation type. Then click on OK.

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Quick Start

Repeat this step for each Telnet server the terminals are required to access. If an error is

made in the name, IP address, IP port number, or terminal emulation type, click on the

line that is in error and then click on the Edit button to make the corrections. Use the

Load button if you want to load an .svr file. Use the Save As button if you want to save

your file as an .svr file.

Setting Terminal Operations

In the Twin Client menu under Settings, choose Terminal Operation.

Run AirLoader on terminal can be selected, and the AirLoader server IP address can be

entered.

Click on OK when finished.

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Terminal Setup

Setting Terminal Model

Under Settings, choose the Options menu as shown.

Select terminal model, desired radio type, and COM port.

Saving the Configuration

Click on File and Save As. Enter a name for this configuration.

For the purposes of this example, the name is vt100.

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Quick Start

Setting Airloader Auto-Configuration

The configuration download and IP address assignment for each terminal will take place

automatically by setting the Airloader Auto-Configuration options.

Click on the Airloader option in the Tools menu.

Note: If the Airloader Auto-Configuration window does not display the options, click on

the Advanced<< button.

If multiple network adapters are installed on the PC, ensure that the desired network

adapter is selected. The adapter selection can be changed by clicking on the Change

button.

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Terminal Setup

This powerful software management tool is described in detail in Airloader Auto-

Configuration. For now, it is sufficient simply to use it for assignment of the initial

terminal configuration and IP address, both of which can be easily changed later. Ensure

that all of the check boxes are checked as shown above.

To assign terminal IP addresses automatically over the wireless network, check all of the

boxes as shown above. Then click on the Addresses button and enter the desired range

in the From and To boxes as shown in the following figure.

After setting the address range, click on OK to return to the Airloader Auto-Configuration

screen.

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Quick Start

Click on the + sign in front of Terminal/Group Manager to access the default terminal

group. Next, click on the New Group icon and use the Browse button to select the

configuration file saved earlier.

Check the Active box, and the system is now configured to automatically download IP

addresses, software, and configuration files to the terminals. Click on the box in the

upper right corner to return to the main menu.

Note: The software does not need to be authorized now. It can be authorized later, after a

Telnet session has been established. The procedure is described in Authorizing

PowerNet.

Downloading Files To Terminal

Twin Client program and configuration files are installed on the terminal with the

following procedure. Boot the terminal according to the instructions in the next section.

At the DOS prompt, type “LD” but do not Enter at this time.

Under the Terminal menu, click on the Send Program Files to Terminal menu option.

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Terminal Setup

At the prompt, choose Yes or No to download configurations. Choosing Yes is needed to

run in Telnet mode.

The following screen will appear.

Now, choose Enter on the terminal, while choosing OK at the prompt above.

The files will transfer at this time. Watch the terminal to see that the correct files are

loading. Boot the terminal according to the following section. The Twin Client Manager

will then automatically manage the terminal software and configuration.

Booting the Terminal

At any time it is necessary to update the terminal software and/or configuration, the

terminal must be booted. To cold boot the terminal, turn the unit Off, then press

<Alt>+<FN2>+<Power>. Release all three keys simultaneously.

A warm boot is performed by pressing <Ctrl>+<Alt>+<Del>.

A successful wireless connection is indicated by the display of the Twin Client main

menu shown below.

Twin Client

Keypress to Continue

The date of 2006 is updated on the terminal at the time of a new release.

The terminal is now ready to establish a Telnet session with the host system.

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Quick Start

Starting a Telnet Session

At the Twin Client main menu on the terminal, press any key to establish the connection.

Until the terminal has been authorized, the following screen is displayed.

RECOVERABLE ERROR

Terminal not

Authorized for

Twin Client

Keypress to Continue

It is not necessary to authorize the terminal at this time, so press any key to continue. The

terminal will establish a connection with the host system and start emulation. If the

terminal fails to connect to the host, refer to the following tables.

Failure Cause

Corrective Action

Incorrect Host IP address Correct the Host List address on the terminal. Refer to

Terminal Setup Using Twin Client Menus.

Incorrect netmask value

Access the Edit Functions menu. Correct the netmask

value. Refer to Terminal Setup Using Twin Client Menus.

Error Indication

NOT Associated

Possible Cause

Invalid NETID

Corrective Action

Run current radio setup program and

set NETID to match the access point.

See Terminal Setup Using Twin Client

Menus.

No AirLoad

AirLoad Manager not

Ensure that the PC with Twin Client

Manager Found.

active, or not installed Manager is on the same segment and

on the LAN segment.

that the PC is operating. If the PC is

not on the same segment, enter the

address of the PC in response to the

terminal prompt.

Manager not Active Previously identified

AirLoad Manager is no

Same as above

longer found.

Unable to open

connection

IP stack on terminal

failed to load.

Reload Program Files and reboot.

Timeout waiting for Transient

Reboot terminal. If problem persists,

check the RFSYNC.log in the

PowerNetTN directory.

data

communications

failure

Download aborted

Socket closed during

download

Ensure that PC is operating. Reboot

terminal and retry.

Manager inactive

PC not operating

Restart the Airload PC server.

After a Telnet session has been successfully established, the terminal will remain in

session for a maximum of 30 minutes at a time until it has been authorized. Once

authorized, there is no software restriction on the session time. The instructions for

authorizing the terminal are presented in Authorizing PowerNet.

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Terminal Setup

Standard Setup

The default terminal setup is sufficient for most installations. However, to meet site-

specific requirements, it may be necessary to customize terminal operation. The standard

setup options simplify this process and can be modified by the following methods:

•

Using the Twin Client Manager.

Using the Twin Client terminal menu system.

Standard Setup describes how to use the Twin Client Manager and the terminal menu

systems to set up the terminal. Also described are the methods for authorizing the

terminal software.

Setup Using Twin Client Manager

The Twin Client Manager provides a Standard Settings tab for the automatic setup of

terminals. Choose Standard from under the View menu. The options within this tab vary

according to the emulation selected, each of which is described below.

VT Settings

Select the VT emulation setup by clicking on the Settings menu and then the Emulation

menu, as shown below.

Then click on the vt100 or vt220 selection, as shown below.

Click on OK after the selection is made, and return to the main Twin Client Manager

menu. The standard settings tab will now reflect the settings for VT emulation.

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Standard Setup

Quadrant Mode

The scrolling list option defines the rules by which the terminal display is positioned in

the larger host display. As defined by Twin Client, quadrants are fixed position

“windows” in the host display, and the terminal display is located on whatever quadrant

contains the current cursor position.

Off disables quadrant processing and Twin Client simply centers the current host

input field in the terminal display.

On enables quadrant processing. However, input fields that cross quadrant

boundaries result in a shift to the left in order to locate as much of the current input

field on the terminal display.

Soft always positions on a quadrant boundary regardless of input field boundaries.

Viewing keys are enabled.

Hard is the same as Soft except the viewing keys are disabled.

Lock locks the terminal display origin (upper left corner) to fixed row and column

(x,y) coordinates in the host display. The coordinates are zero-based.

Font

These check boxes enable (checked) or disable (unchecked) the display of characters in

double high and double wide font.

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the

terminal. The default value is on (checked).

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Terminal Setup

Printer Type

This scrolling list selects the attached printer type. The default value is none, indicating

that no printer is attached.

5250 Settings

Select the 5250 emulation setup by clicking on the Settings menu and then the

Emulation menu, as shown below.

Then click on the 5250 selection, as shown below.

Click on OK after the selection is made, and return to the main Twin Client Manager

menu. The standard settings tab will now reflect the settings for 5250 emulation.

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Standard Setup

Quadrant Mode

The scrolling list option defines the rules by which the terminal display is positioned in

the larger host display. As defined by Twin Client, quadrants are fixed position

“windows” in the host display, and the terminal display is located on whatever quadrant

contains the current cursor position.

Off disables quadrant processing and Twin Client simply centers the current host

input field in the terminal display.

On enables quadrant processing. However, input fields that cross quadrant

boundaries result in a shift to the left in order to locate as much of the current input

field on the terminal display.

Soft always positions on a quadrant boundary regardless of input field boundaries.

Viewing keys are enabled.

Hard is the same as Soft except the viewing keys are disabled.

Lock locks the terminal display origin (upper left corner) to fixed row and column

(x,y) coordinates in the host display. The coordinates are zero-based.

Font

These check boxes enable (checked) or disable (unchecked) the display of characters in

double high and double wide font.

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Terminal Setup

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the

terminal. The default value is on (checked).

Printer Type

This scrolling list selects the attached printer type. The default value is none, indicating

that no printer is attached.

3270 Settings

Select the 3270 emulation setup by clicking on the Settings menu and then the

Emulation menu, as shown below.

Then click on the 3270 selection, as shown below.

Click on OK after the selection is made, and return to the main Twin Client Manager

menu. The standard settings tab will now reflect the settings for 3270 emulation.

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Standard Setup

Quadrant Mode

The scrolling list option defines the rules by which the terminal display is positioned in

the larger host display. As defined by Twin Client, quadrants are fixed position

“windows” in the host display, and the terminal display is located on whatever quadrant

contains the current cursor position.

Off disables quadrant processing and Twin Client simply centers the current host

input field in the terminal display.

On enables quadrant processing. However, input fields that cross quadrant

boundaries result in a shift to the left in order to locate as much of the current input

field on the terminal display.

Soft always positions on a quadrant boundary regardless of input field boundaries.

Viewing keys are enabled.

Hard is the same as Soft except the viewing keys are disabled.

Lock locks the terminal display origin (upper left corner) to fixed row and column

(x,y) coordinates in the host display. The coordinates are zero-based.

Font

These check boxes enable (checked) or disable (unchecked) the display of characters in

double high and double wide font.

Key Click

This check box enables (checked) or disables (unchecked) audible key clicks from the

terminal. The default value is on (checked).

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Terminal Setup

Printer Type

This scrolling list selects the attached printer type. The default value is none, indicating

that no printer is attached.

Terminal Setup Using Twin Client Menus

For compatibility with other PowerNet products, the PowerNet Twin Client for PSC also

supports the standard Twin Client configuration menu system on the terminal. This menu

system is accessed by pressing uppercase C at the Twin Client main menu below.

Twin Client

Keypress to Continue

The following menu appears.

Edit Network

Edit Mobile Unit IP

Edit Server/Host IPs

Edit License Key

Run Site Survey

Switch Client Modes

Run Client Emulator

Exit to OS

Use the Up-Arrow and Down-Arrow keys to navigate the menu, and press Enter to select

the highlighted option. Each menu option is described below.

Edit Mobile Unit IP

The IP list contains the terminal IP address, the Subnet Mask and the Router IP address.

Enter the appropriate address. Select F3 to save and/or F7 to Quit, as shown below.

IP 206.232.71.38

SN 255.255.255.0

RT 206.232.71.1

<F3> Save <F7> Quit

Edit Server/Host IPs

If the host IP address(es) were not pre-configured as described in the Setting the Servers

section of Configuring the Manager, or if you wish to change those settings using the

terminal menus, select this option and enter up to four Host IP addresses as required.

Host 0

IP 206.183.67.155

Port 23__

<F3> Save <F7> Quit

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Standard Setup

Press F3 to save the configurations.

Edit License Key

The client software can be authorized automatically, as described in the next section,

Authorizing PowerNet. This menu option permits authorization of each terminal

manually. Select this option to obtain the terminal's Identification Code, which is used to

obtain the Authorization code from the Connect web site, as described in the next section.

The 12-digits displayed at the terminal screen top is the terminal’s Identification Code.

00A0F826E614

Authorization

______________

not authorized

<F3> Save <F7> Quit

Type the Authorization code into the field as it appears on the web site. Uppercase letters

are significant, and punctuation characters, such as the hyphen (-), are required. Press F3

to save the Authorization code.

Run Site Survey

This option (a feature of Spectrum 1) is applicable to Release 5.0 and may be obsolete for

your terminal.

Switch Client Modes

The PowerNet Twin Client normally operates in Telnet mode, which provides direct

connection to Telnet hosts. It can also operate in Server mode, through a PowerNet

OpenAir server. Select this menu option to switch between Server and Telnet modes of

operation. Note that the host socket address for the PowerNet OpenAir servers is 1800,

which must also be changed in the Edit Server/Host IPs menu described above.

Run Client Emulator

After all desired changes have been made, select this option to return to the Twin Client

main menu. Then press any key to establish the Telnet session and begin emulation.

Refer to Starting a Telnet Session for further instructions.

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Terminal Setup

Authorizing PowerNet

Each PowerNet Twin Client will run for 30 minutes at a time without authorization.

Uninterrupted operation for a production environment is the result of authorizing the

software.

The Twin Client Manager can automatically authorize the terminal over the wireless

network if the following requirements are met:

•

A PC running Twin Client Manager is connected to the wire LAN segment with at

least one access point within range of the terminal.

•

The System ID of the PC on which Twin Client Manager is installed has been used to

obtain a site license Authorization code from the Connect web site.

To obtain the Twin Client Manager’s System ID, click on Authorization under Tools.

The Authorization window is displayed as shown below.

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Standard Setup

Go to http://www.connectrf.com . Click on Partner Services. Click on the Generate

Authorization icon at the top of the page. Follow the directions on the web site.

Authorized Terminals

The number of terminals authorized, the number of terminals in use, and the number of

terminals remaining is provided in the Authorized Terminals box on the lower left side of

the screen.

Click on the Details button to number the options in the screen below in the order of your

priority.

Note: The terminal may or may not be able to utilize the Formatter feature depending on

its Authorization codes.

Click on an option and move it using the Up and Down buttons.

Click on OK when finished.

The Manual Authorization button is an alternate method of obtaining an Authorization

code for a terminal. This method does not utilize Airloader, as does the other method.

Click on this button, manually enter your MAC address in the screen that appears, and

click on OK. This enables you to generate individual Authorization codes.

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Terminal Setup

Adding Licenses

The Add Licenses feature is used when adding additional licenses to an already site

licensed Twin Client Manager. (i.e. Twin Client Manager is licensed for 10, and the

customer purchases another 10 licenses to make a total of 20.)

From Twin Client Manager, choose Authorization from under the Tools menu. Click on

the Add Licenses button.

A pop-up box appears with the Machine ID and a space for the additional license’s

Authorization code. Enter the additional license’s Authorization code and click on OK.

Use the Machine ID in the pop-up box instead of the original Machine ID to get your

Authorization code.

If adding users, click on the Add Licenses button before generating the Authorization

code to get the most current Machine ID.

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Standard Setup

Transferring Licenses

The Transfer Licenses feature is used when moving a site license from one PC to

another. After Twin Client Manager is installed on a new PC, you will need the

System/Machine ID for it.

From Twin Client Manager, select Authorization from under the Tools menu.

Click on the Transfer Authorization button on the old PC. You will be asked for the

new System ID. Enter this new System ID. It will generate an Authorization code for

the new PC's Twin Client Manager.

Note: This feature only works if there are licenses remaining on the old PC.

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Terminal Setup

Listing

Click on the Listing button to view Authorization codes used along with corresponding

serial numbers. The Authorization codes used along with their corresponding serial

numbers will appear.

Click on OK when finished.

Click on the Close button when finished.

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Software Management

In addition to providing functions for the download of files to the terminal, the Twin

Client Manager also provides for the management of terminal software and

configurations automatically over the wireless network.

Software Management describes the automated capability in detail. Additional manual

operations involving serial download options are described at the end of it.

Airloader Auto-Configuration

The Airloader Auto-Configuration form is accessed from the Twin Client Manager Tools

menu. Select Airloader.

Note: If no options are displayed, click the Advanced<< button.

Enabling Automatic Downloads

Click to put a check in the box that allows terminals to be automatically configured via

RF to enable automatic downloading. In the event that another PC on the network is

already configured and active, the following warning message is displayed.

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Terminal Setup

Synchronizing Configuration Files

Click to put a check in the Synchronize Configuration Files box to enable automatic

synchronization of configuration files on the terminal. When the terminal is booted, its

configuration files will be compared with the most recent on the PC. The terminal is

updated automatically if it does not have the latest revision.

Synchronizing Program Files

Click to put a check in the Synchronize Program Files box to enable automatic

synchronization of program files on the terminal. When the terminal is booted, its

program files will be compared with the most recent on the PC. The terminal is updated

automatically if it does not have the latest revision.

Automatic IP Address Assignment

New terminals will be assigned IP addresses automatically if the following box is

checked.

Note: Do not check this option if a DHCP server is configured to manage address

assignments.

To set the addresses, click on the Addresses button to access the Segment Address

Assignments dialog box, as shown in the following figure.

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Software Management

Enter the desired range in the From and To boxes as shown above, and then click on

Add.

Creating New Groups

New groups, with different configurations, can be created by clicking on

Terminal/Group Manager, and then clicking the right mouse button as shown.

After the new group has been created, the group settings option becomes available for

change, as shown below.

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Terminal Setup

After the Configuration File and all of the other parameters have been set, the group is

made active by clicking on the Active check box.

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Software Management

Clicking on the Thin Mode button will cause all terminals in this group that are

currently running in thick mode to be switched to thin mode the next time Airloader

is run on the terminal.

Click on the Schedule button to view a dialog box for scheduling an automatic Airloader

update.

Select the desired time and click on OK. Click on Update Now and the Airloader “push”

capability controls terminals from this end.

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Terminal Setup

Setting the Segment

Checking the Segment button restricts a terminal group to a range of IP addresses. The

IP Address can be any valid address on the segment, as it is used only to identify the

segment. The setting of the Net Mask can be used to restrict the range. This feature is

useful for segregating terminal groups by location.

Setting Force Reload

Clicking on the Force Reload button forces all terminals within a group to be

automatically updated. The following warning message appears.

Click on the Yes button to force the reload.

Setting the Default Terminal Group

New terminals that have not yet been assigned to any group are initially assigned to the

default group in effect when they are booted.

Any group can be made the default group by clicking on the group, and then clicking on

the right mouse button. Then click on the Make Default option.

Reassigning Terminals

After a terminal has been configured and assigned to the default group, it can be

reassigned to a new group by clicking on the terminal icon as shown below.

2-32

Supported Equipment Manual • May, 2006

Software Management

Then, holding the mouse button down, drag the terminal icon to the desired group as

shown next.

Release the mouse button, which reassigns the terminal.

The next time the terminal is rebooted, it will be reconfigured as defined in the group

specification.

Mobile Device Manager (MDM) Features

Under Tools in Twin Client Manager are the Screen Watcher, Terminal Messenger, and

RF Monitor features.

Note: The terminal may or may not be able to utilize the Screen Watcher or Terminal

Messenger features depending on its Authorization codes.

Select Screen Watcher, enter the terminal’s IP address, and click on OK.

2-33

Supported Equipment Manual • May, 2006

Terminal Setup

A screen will appear with a display resembling the terminal screen.

Clicking on the Font button on the upper left brings up a screen in which you can modify

the font settings, as shown below.

Select Terminal Messenger from the Tools menu.

You may enter an Address Range in the From and To boxes on this screen. Click on Add

when finished.

Enter a message to send in the space provided, select the terminal to receive this message

by clicking on it in the Select Terminal(s) column, and click on the Send button to send

the message of your choice to the terminal of your choice.

See the example of the Terminal Messenger screen below.

2-34

Supported Equipment Manual • May, 2006

Software Management

To remove a terminal from the list of terminals receiving your message, click on the

terminal number in the Select Terminal(s) column, and click on the Remove button.

Click on the appropriate button, Remove All, Select All, or Unselect All, to remove all

terminals, select all terminals, or unselect all terminals from the Select Terminal(s) list.

Note: Use the Ctrl and Shift keys to select multiple terminals.

Click on the Close button when finished.

2-35

Supported Equipment Manual • May, 2006

Terminal Setup

Select RF Monitor from the Tools menu.

RF Monitor is an "Over The Air" diagnostic tool. It is used to collect diagnostic trace

information from RF terminals running PowerNet Twin Client software.

It runs on a Windows PC and will send a command to the RF terminal to start tracing.

The terminal, when it receives this command, will start sending the trace information

over the RF link to the PC that issued the command. This will be written to a file on this

PC that can be sent to us for analysis.

Click on File to Select Terminal or to Exit.

Choosing Select Terminal allows you to view a log of the terminal’s activity. Enter the

Terminal IP Address and Terminal IP Port, and click on OK.

2-36

Supported Equipment Manual • May, 2006

Software Management

Click on Edit. Select Find and/or Find Next to search for pieces of information in your

log, or select Clear to clear the search.

Click on Actions to select Start Monitor or Stop Monitor.

Click on Tools to choose Set Debug Levels or Settings.

The options in Set Debug Levels are shown below.

2-37

Supported Equipment Manual • May, 2006

Terminal Setup

The maximum log file size can be set under Settings.

Click on View to show or hide the Toolbar and the Status Bar.

This is the Toolbar. It is found near the top of the screen.

This is the Status Bar. It is found at the bottom of the screen.

Click on About RF Monitor under Help to view version number information. Click on

About Twin Client Manager under Help in the main menu to view the following screen.

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Supported Equipment Manual • May, 2006

Software Management

RF Monitor is a very small program and does not even require installation. Just place it in

a directory on your PC and create a shortcut to run it. It will run on all versions of

Windows except V3.1 and Windows 95.

1. Move RF Monitor to a Windows PC with Network access to the RF terminal.

2. Run RF Monitor. (Create a shortcut or do a Start/Run.)

3. From the pull down menu, select File/Select Terminal.

4. Key in the RF terminal IP address and leave the port at 1802.

5. From the pull down menu, select Tools/Set Debug Levels. Set all levels to 9 except

Datastream and SNA.

2-39

Supported Equipment Manual • May, 2006

Terminal Setup

6. With the RF terminal sitting at the Press Any Key prompt, select Actions/Start

Monitor.

7. Press a key on the RF terminal to open a session, and you should see trace data in the

RF Monitor window. When done, end the trace and the file will be named

tnxxx.yyy.log (where xxx.yyy is the last 2 octets of the RF terminal’s IP address) in

the directory in which RF Monitor was running.

2-40

Supported Equipment Manual • May, 2006

Software Management

Common Problems with RF Monitor

•

The trace won’t start.

RF Monitor uses UDP to send commands to the RF device. On busy networks, UDP

packets are not always delivered. The terminal can miss the command to start the

trace. Below are some things that can be useful.

a. Ping the RF terminal from the PC used before starting RF Monitor. (This seems

to "open" a path to the terminal.)

b. Start the Monitor with the terminal at the Press Any Key prompt. (While the

terminal is at this prompt, it is not doing much and has a better chance of hearing

the start trace command.)

•

I don't understand what this trace means.

The trace that this tool collects is engineering-level information. It allows an end user

to collect information that can be analyzed by Connect engineering.

It will generally be requested by Connect support to help diagnose a reported

problem.

To be able to read and understand these completely, you need to have an

understanding of:

2-41

Supported Equipment Manual • May, 2006

Terminal Setup

a. Emulation protocols (IBM 5250, IBM 3270, DEC VT200, etc.)

b. PowerNet Twin Client products

c. RF network concepts

d. Wired network concepts

e. Telnet sessions

f. TCP/IP

They are text files that can be read with any editor or viewer and can be useful to end

users and integrators, even if they may not have all the requirements above.

•

I have an intermittent problem and it could happen on any one of my 100

terminals. RF Monitor only does one terminal at a time. What can I do?

RF Monitor is not the right diagnostic tool for this type of problem. PowerNet

products have another diagnostic tool that can be used called the "Diagnostic Server".

This tool can be set up to run trace diagnostics on up to 300 terminals at the same

time. This tool will be provided as needed for systems under PowerNet support

agreement OR by T&M when they are not covered.

It also includes the service of a PowerNet support engineer.

Server Transfer is another feature. From the Tools menu, select Server Transfer.

The FTP Settings screen appears.

To send object editor and configuration files from Windows to your Linux box, enter

your server address, and click on OK.

2-42

Supported Equipment Manual • May, 2006

Software Management

Manual Download of Configuration Files

The automated configuration management provided by the Twin Client Manager

eliminates the need for manual terminal configuration. However, this function can be

accomplished manually by clicking on Terminals and Send Configuration Files to

Terminal. On the terminal, type “LD” at the DOS prompt, but do not Enter at this time.

Note: This procedure assumes that the PowerNet Twin Client was previously installed.

The following screen appears.

Choose Enter on the terminal while choosing OK at the prompt above. Boot the terminal.

The terminal is now ready to begin a Telnet session with the new configuration files.

Under Terminal, you may select Receive File from Terminal.

Enter the path and file name to receive from the terminal in the Upload File dialog box.

The default file is “rf.log”. Click on OK.

2-43

Supported Equipment Manual • May, 2006

Terminal Setup

This page is intentionally blank.

2-44

Supported Equipment Manual • May, 2006

Chapter 3 • Keypad Configuration

Keypad Figures

(The keypad figures for the Falcon® 315 terminal begin on the following page.)

3-1

Supported Equipment Manual • May, 2006

Keypad Configuration

VT100

Fn1 Fn2

Alpha

keytop

Ctl Alt+Alpha Alt

pg▲

pg▼

home

end

attn

ESC

▲

▼

◄

►

vw▲

vw▼

vw◄

vw►

Alpha

F17

F18

F19

Bksp

Space

FN1

F14

F15

F16

F11

Dark

F12

F13

Light

F10

Tab

Enter

FN2

bktab

(

‘

| ~

{

[

clear

)

“

;

}

]

swap

ins

CTL

ALT

CAPS

INTL

DEL

3-2

Supported Equipment Manual • May, 2006

Keypad Configuration

Fn1 Alt+Fn1

Alpha

Fn2

3270

keytop

Ctl Alt+Alpha Alt

attn

pg▲ top pg▼

home

end

ESC

▲

▼

◄

►

vw▲

vw▼

vw◄

vw►

F23

F21

F22

F24

Alpha

nllend F17

F18

F15

F12

F19

Bksp

Space

FN1

F14

F16

pa1

pa2

pa3

newl

F11

Dark

F13

Light

F10

numovr

sreq

reset

Tab

Enter

FN2

bktab

eof

(

‘

| ~

{

[

}

stat

refresh

dup

)

“

;

]

redraw

devcncl

help

swap

ins

CTL

ALT

CAPS

INTL

DEL

clear

3-3

Supported Equipment Manual • May, 2006

Keypad Configuration

5250

Fn1 Fn2

Alpha

keytop

Ctl Alt+Alpha

Alt

attn

top

bot

home

pg▲

pg▼

end

ESC

▲

▼

◄

►

vw▲

vw▼

vw◄

vw►

F23 F24

F21

F22

Alpha

roll▲

nllend F17

F18

F15

F19

F16

F13

Bksp

Space

FN1

F14

newl

roll▼

Light

F11

Dark

F12

F10

numovr

sreq

fld- reset

Tab

Enter

FN2

fld ex

bktab

(

‘

| ~

{

[

}

stat

dup

refresh

fld+

)

“

;

]

devcncl

redraw

help

swap

ins

CTL

ALT

CAPS

INTL

DEL

clear

3-4

Supported Equipment Manual • May, 2006

Keypad Configuration

Keypad Table

Key

VTERM

3270

5250

<Caps>Alpha><=>

<Alpha>

<Caps>Alpha><=>

<Alpha>

<Caps>Alpha><=>

<Alpha>

Alpha

Fn1

Fn2

Tab

Esc

Space

Caps Lock

Ctl

<Fn1>

<Fn2>

<Tab>

<Esc>

<Space>

<Caps>

<Ctl>

<Fn1>

<Fn2>

<Tab>

<Esc>

<Space>

<Caps>

<Ctl>

<Fn1>

<Fn2>

<Tab>

<Esc>

<Space>

<Caps>

<Ctl>

3-5

Supported Equipment Manual • May, 2006

Keypad Configuration

<Alt>

<Intl>

<Alt>

<Intl>

<Alt>

<Intl>

Alt

Intl

<Bksp>

<Enter>

<Del>

<Bksp>

<Enter>

<Del>

<Bksp>

<Enter>

<Del>

Bksp

Enter

Del

<1>

<2>

<3>

<4>

<5>

<6>

<7>

<8>

<9>

<0>

exclamation

at sign

<#>

<#>

<#>

pound

<$>

dollar

<%>

percent

<*>

<*>

<*>

carat

ampersand

asterisk

---

<▲>

<◄>

<▼>

<►>

<=>

<\>

<,>

<▲>

<▲>

(

)

left parenthesis

right parenthesis

F10

F11

F12

F13

F14

F15

F16

F17

F18

F19

F20

F21

F22

F23

F24

▲

◄

▼

►

<◄>

<▼>

<►>

<◄>

<▼>

<►>

<=>

<\>

<,>

<=>

<\>

<,>

forward slash

accent

[

]

;

‘

hyphen

equal sign

left bracket

right bracket

backward slash

semicolon

apostrophe

comma

period

<.>

tilde

3-6

Supported Equipment Manual • May, 2006

Keypad Configuration

{

}

underscore

addition sign

left brace

<+>

<+>

<:>

<+>

right brace

broken vertical bar

colon

<:>

<?>

“

quotation mark

less-than sign

greater-than sign

question mark

<?>

---

Insert

Home

End

Page Up

Page Down

Numovr

Roll up

Roll down

View up

View down

View left

View right

Light

---

Dark

Swap

PA1

<Fn><1>

---

<Fn><2>

---

PA2

---

<Fn><3>

---

PA3

---

---

---

---

Attention

Bottom

Clear

Redraw

Field exit

Help

EOF

Field -

---

New line

Field +

Reset

---

Sys req

Top

Dup

Refresh

Null end

Back tab

Devcncl

Stat

---

---

3-7

Supported Equipment Manual • May, 2006

Keypad Configuration

This page is intentionally blank.

3-8

Supported Equipment Manual • May, 2006

Chapter 4 • Error Message Resolution Guide

Twin Client Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

ENTRY TOO LONG;

Trying to key beyond the field size. Ensure that you are entering input into the

correct field.

---

ALPHABETIC ONLY;

MINUS NOT VALID;

DECIMAL NOT VALID;

ALPHANUMERIC ONLY;

NUMERIC ONLY;

Trying to key a character that is not Ensure that you are entering input into the

---

alphabetic.

correct field.

Trying to key a Minus sign.

Ensure that you are entering input into the

correct field.

Trying to key a Decimal (period).

Ensure that you are entering input into the

correct field.

Trying to key characters other than Ensure that you are entering input into the

Alphabetic and numeric. correct field.

Trying to key characters other than Ensure that you are entering input into the

numeric.

correct field.

ENTRY TOO SHORT;

Trying to exit the field before it is

filled.

Ensure that you are entering input into the

correct field.

4-1

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

INVALID KEY;

The key pressed is not valid.

Ensure that you are entering input into the

correct field.

---

MUST CLEAR FIELD;

SCAN NOT ALLOWED;

KEY NOT ALLOWED;

ENTRY TOO SHORT;

RECOVERABLE ERROR;

Trying to enter data in a field that Ensure that you are entering input into the

must be cleared first. correct field.

Trying to scan into a key only field. Ensure that you are entering input into the

correct field.

Trying to key into a scan only field. Ensure that you are entering input into the

correct field.

Trying to exit the field before it is

filled.

Ensure that you are entering input into the

correct field.

Encountered an error from which Verify that your configuration settings for

you can continue.

the hardware being used, usually a printer

and cable issue.

UNRECOVERABLE ERROR;

Encountered an error from which Verify that your Network settings are

T1113, T1114, T1161,

T1171, T1187 and

T1194

you can NOT continue.

correct and you are in the correct mode

using the correct Port.

FUNCTION: \n\nFILE: \nLINE: \nCODE; Encountered an error from which Notify Connect over the WEB incident

you can NOT continue. reporting system.

---

Press any key\nFor More Details...;

Press any key;

Press Enter for more information. Advisory message.

Press a key to continue.

Advisory message.

4-2

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Connection ERROR.\nREBOOT

MOBILE UNIT;

Could not Connect.

Verify that your Network settings are

correct and you are in the correct mode

using the correct Port.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Disconnect ERROR.\nREBOOT

MOBILE UNIT;

Could not Disconnect.

Verify that your Network settings are

correct and you are in the correct mode

using the correct Port.

T1113, T1114, T1161,

T1171, T1187 and

T1194

RF Send ERROR.\nREBOOT MOBILE Could not Send.

UNIT;

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

RF Receive ERROR.\nREBOOT

MOBILE UNIT;

Could not Receive.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

RF Check ERROR.\nREBOOT

MOBILE UNIT;

Could not run the RF Survey.

Have been trying to contact the

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

RF Timeout ERROR.\nREBOOT

MOBILE UNIT;

Most likely a range, access point, radio,

T1113, T1114, T1161,

T1171, T1187 and

T1194

host for the radio timeout period (2 host or network issue. Troubleshoot the

minutes default). customer’s environment.

REBOOT MOBILE UNIT;

Retry (Y/N)?;

Reboot the Mobile Unit do to loss Most likely a range, access point, radio,

T1113, T1114, T1161,

T1171, T1187 and

T1194

of connection.

host or network issue. Troubleshoot the

customer’s environment.

Try again.

Try to send or receive again, or perhaps

ensure that the printer is cabled to the

Mobile Unit and is on.

---

4-3

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

TIMEOUT\n\nSending Data;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

TIMEOUT\n\nReceiving Data;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Host Received Data\nAwaiting App

Reply!;

Mobile Unit has sent and received Most likely a host or network issue.

an acknowledgement from the IP Troubleshoot the customer’s environment. T1171, T1187 and

T1113, T1114, T1161,

stack and is waiting for the

application to return data.

Probable causes are Database record

locking, application program failure, Host

failure or network failure.

T1194

* WAITING TO SEND *;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

TCP Error Reading\nMAC

Address.\nREBOOT MOBILE UNIT;

Could not obtain the Mac Address Possible hardware, driver or stack problem

---

from the Mobile Unit.

Contact the Mobile Unit manufacturer.

Invalid TIP Command;

Bad internal protocol.

Notify Connect over the WEB incident

reporting system.

Session Ended\nBy User or Host;

User, Host, application or network If the user did not end the session, most

T1113, T1114, T1161,

has ended the session.

likely host or network issues. Troubleshoot T1171, T1187 and

the customer’s environment.

T1194

Server Packet Error;

Bad Protocol detected.

Usually a result of bad cabling, power or

faulty transceiver. Also, will receive this if

the Mobile Unit is in the wrong mode for

server operation.

---

4-4

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Error receiving host\nlist from Server; Bad Protocol detected.

Usually a result of bad cabling, power or

faulty transceiver. Also, will receive this if

the Mobile Unit is in the wrong mode for

server operation.

---

Unexpected Server\ndata received;

Bad Protocol detected.

Usually a result of bad cabling, power or

faulty transceiver. Also, will receive this if

the Mobile Unit is in the wrong mode for

server operation.

---

Error starting\nhost application;

Select Host or App;

Connected to the server but can

not connect to the distant end.

Configure the server handler to access the

host application.

---

Need to choose your

Host/application destination.

User selection required.

Advisory message.

Connecting...;

Attempting to connect to the

Host/application.

TCP Error\nReading IP

Address\nREBOOT MOBILE UNIT;

Mobile Unit missing Network IP

information.

Configure the Mobile Unit with the correct

network IP information.

Printer start error;

Could not initialize the printer.

Not enough power to print.

Cable or power issue with the printer.

---

Battery too low\nto print;

Replace the battery with a fully recharged

battery.

Paper Feed Error\nFix Then Hit Enter; Paper in the printer is not ready.

Replace the paper or rethread the paper in

the printer.

Printer Error\nPrint Ended;

Can not print.

Check cable, battery, communication

settings and paper in the printer.

4-5

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

User Count Exceeded.\n Session

Ended;

Possible authorization issue.

Verify that you have the correct number of

licenses for the number of Mobile Units

you are using.

---

Primary Unavailable\nTrying Alternate; First Host IP address not available Verify the host address.

---

trying the remaining addresses in

the Host list.

APMAC.DAT Error\nSession Ended;

Access point Media Access Control Most likely a range, access point, radio,

T1113, T1114, T1161,

T1171, T1187 and

T1194

error.

host or network issue. Troubleshoot the

customer’s environment.

MUIP.DAT Error\nSession Ended;

Missing Subnet IP\nSession Ended;

Mobile Unit IP Error.

Most likely a Mobile Unit network setting

issue. Troubleshoot the customer’s

environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Mobile Unit IP Netmask Error.

Most likely a Mobile Unit network setting

issue. Troubleshoot the customer’s

environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Error Opening File;

File is missing.

Verify that the configuration files are on the

Mobile Unit. Or perhaps there is a

hardware failure.

---

Telnet API\nnot found;

Program files are missing.

Reload program files.

Battery Low Warning\n\nReplace

Battery Soon;

Not enough power to operate the Replace the battery with a fully recharged

Mobile Unit.

battery.

No Host List.\nPress any key\nTo Edit Have not configured your target

Host IP's;

Configure the target host IP addresses.

hosts.

Unable to Allocate\nFont Memory;

Mobile Unit does not have enough Reduce the fonts in use or expand the

memory to load the fonts. memory in the Mobile Unit.

4-6

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Font Loading Error;

Could not load the font.

Can not print.

Ensure that the font is available to load.

---

Printer Not Ready\nPress R to

Retry\nC to Cancel Print;

Check cable, battery, communication

settings and paper in the printer.

Mobile Unit in\nDemonstration

Mode\nfor TwinClient;

Running in demo mode.

Purchase a license from Connect.

---

Connected to Host;

Successful connection to the target Advisory message.

Host.

Telnet Mode not\nsupported on\nthis

Mobile Unit;

This Mobile Unit must be used with Order a Connect Server.

a Connect Server.

Telnet Setup files\nnot found.

Reload\nfiles then switch;

Customer specific configuration

files are missing.

Load the configuration files into the Mobile

Unit from Twin Client Manager.

---

Switched Client to\nTelnet Direct Mode; Mobile Unit running in Telnet mode Advisory message.

direct to the target Host.

---

Switched Client to\nServer Based

Mode;

Mobile Unit running through a

Connect server in Server mode

usually at port 1800.

Advisory message.

Port 23 is only\nallowed in Telnet

Mode;

Can not set the port to 23 in Server Advisory message.

mode. Port 23 is the standard

Telnet port.

---

Not Enough Memory\nTo Run;

Press any key;

Mobile Unit does not have the

capacity to run the program do to

memory restrictions.

Expand the Mobile Unit memory.

Press a key to continue.

Advisory message.

4-7

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

TwinClient Telnet;

TwinClient Server;

TwinClient TN3270;

TwinClient TN5250;

TwinClient TNVT;

Prompt.

Advisory message.

---

Prompt.

Edit Menu Options;

Edit Mobile Unit IP;

Edit Server/Host IPs;

Edit Radio Option;

Prompt.

Menu Title.

Menu Option.

4-8

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Edit License Key;

Run Site Survey;

Switch Client Modes;

Run TwinClient;

Exit to OS;

Menu Option.

Can not print.

Advisory message.

---

Printer may not be\nplugged in

or\nturned on!;

Check cable, battery, communication

settings and paper in the printer.

OUT OF RANGE OF BASE;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

CONNECT SERIAL CABLE;

REMOVE SERIAL CABLE;

PLACE IN CRADLE;

Serial cable not connected to the Check cable, battery and communication

---

Mobile Unit.

settings for the Mobile Unit.

Remove serial cable from to the

Mobile Unit.

Check cable, battery and communication

settings for the Mobile Unit.

Place the Mobile Unit in the cradle. Advisory message.

4-9

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

REMOVE FROM CRADLE;

Remove Mobile Unit from the

cradle.

Advisory message.

---

ACQUIRING CRADLE BUS;

Printer Out\nOf Range;

Attempting to access the cradle

through the serial port you have

configured.

Advisory message.

---

Printer out of the coverage area.

Most likely a range, access point or radio T1113, T1114, T1161,

issue. Troubleshoot the customer’s

environment.

T1171, T1187 and

T1194

Connection Refused\nBy Host;

Connection Timed Out;

You connected to the target host

but the host disconnected you.

Verify that the configuration file has the

correct Mobile Unit type and New

environment variable set. Fallback to the

Connect Default to verify the connection.

---

You connected to the host but did Modify the Host parameters for login.

not logon in the appropriate time so

the host disconnected you.

Connection Failed\nHost Not

Responding;

Could not connect to the Host.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Connection Failed\nHost Unreachable; Could not connect to the Host.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Mobile Unit Out\nOf Range,

Unable\nTo Transmit;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Mobile Unit Out\nOf Range,

Unable\nTo Receive;

Mobile Unit out of the coverage

area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

---

4-10

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Printer Not\nResponding;

Can not print.

Check cable, battery, communication

settings and paper in the printer.

---

Printer Out\nOf Range;

Printer out of the coverage area.

Most likely a range, access point or radio T1113, T1114, T1161,

issue. Troubleshoot the customer’s

environment.

T1171, T1187 and

T1194

Print Complete;

Reprint (Y/N)?;

WARNING;

Prompt.

Advisory message.

---

Yes or No prompt for a reprint.

Prompt.

Turning power off\nduring a

session\nwill cause the\nprogram to

restart;

This Mobile Unit will disconnect the Mobile Unit manufacturer limitation.

session if powered off.

Advisory message.

Are you sure (y/n)?;

Yes or No prompt for a

confirmation.

Advisory message.

You Sure? (YyNn);

Yes or No prompt for a

confirmation.

Advisory message.

---

Domain Name Server\nNot Set;

DOMAIN NAME SERVER not

configured.

Configure the Mobile Unit with the correct

network IP information.

Domain Name Server\nQuery Memory Memory error on the Mobile Unit

Error;

Expand the Mobile Unit memory or return

the Mobile Unit for repair.

4-11

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Domain Name Server\nQuery Sending Mobile Unit out of the coverage

Error; area.

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Domain Name Server\nQuery Receive Mobile Unit out of the coverage

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

Error;

area.

Domain Name Server\nUnavailable;

Could not connect to the DOMAIN Most likely a range, access point, radio,

T1113, T1114, T1161,

T1171, T1187 and

T1194

NAME SERVER.

host or network issue. Troubleshoot the

customer’s environment.

Error loading\nparameter file;

Could not open\ntelnet interface;

Could not set\mtelnet options;

Could not load the parameter file. Reload the correct configuration files.

---

Could not Telnet.

Reload the program files.

Could not use the Telnet

configuration.

Reload the correct configuration files.

Setup file\nsetting mismatch\nReload Emulation program selected is not Remove the emulation and configuration

Setup;

compatible with the configuration files. Run clear Telnet on the Mobile Unit

file on the Mobile Unit.

then reload the Mobile Unit with the proper

emulation and configuration files.

Display formatting\ntoo large

for\ncurrent screen;

Mobile Unit does not have enough Expand the Mobile Unit memory or order a

---

memory to run your configured

reformatted screens.

server from Connect.

Mobile Unit\ninitialization error;

Mobile Unit problem.

Return the Mobile Unit to the manufacturer

for repair.

4-12

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Host/App/Network\nclosed the session; Customer’s environment

Most likely a range, access point, radio,

host or network issue. Troubleshoot the

customer’s environment.

T1113, T1114, T1161,

T1171, T1187 and

T1194

disconnected the Mobile Unit

session.

Disconnecting...;

Scan Barcode;

Enter Setup\nPassword;

Enter Profile \nPassword;

Host IP;

Prompt.

Advisory message.

---

Bar code scanning test.

Prompt.

Advisory message.

Prompt.

Advisory message.

Host IP address prompt.

Host name prompt.

Host IP port required.

Enter target host IP address.

Enter target host Name.

Host Name;

Port;

Enter 23 for Telnet or 1800 for a Connect T1113, T1114, T1161,

server. Could also be a different number T1171, T1187 and

depending on the customer’s environment. T1194

Mobile Unit Type;

Prompt.

Advisory message.

---

WARNING: This will \nend any\ncurrent Prompt.

session;

4-13

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Continue (Y/N)?;

HOST ENTRY;

VT(100/220) Setup;

Mobile Unit Info;

Emulation Setup;

ANSI Setup;

Prompt.

Advisory message.

---

Miscellaneous Setup;

Mobile Unit Type;

Control Codes;

Local Echo;

4-14

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

<BK SP> Sends;

New Line Mode;

Insert Mode;

Prompt.

Advisory message.

---

Autowrap Mode;

Cursor;

EMULATION SETUP;

Mobile Unit Type;

Local Echo;

Map Underline;

Break Key;

4-15

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

ANSI Setup;

Prompt.

Advisory message.

---

Control Codes;

Backspace Key;

MISCELLANEOUS SETUP;

Test Options;

TEST OPTIONS;

Printer Test;

Scan Code Test;

4-16

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

User Name;

User Password;

ON;

Prompt.

Advisory message.

---

OFF;

Map;

Don't Map;

Enable Break;

Disable Break;

7 bit;

8 bit;

4-17

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Send Delete;

Prompt.

Advisory message.

---

Send Backspace;

Mobile Unit Setup;

Scanner Options;

Program Options;

Special Options;

Beeper Options;

Exit to DOS;

Backlight Time;

Enter Key Action;

4-18

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Reset Options;

Font Size;

Prompt.

Advisory message.

---

Portable Printer;

Reprint Option;

Data IDs;

Internal/External;

Modify Beeps;

Message Beeps;

Scan Identifier;

AID Scan Setup;

4-19

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Long Scans;

Scan Send;

Yes;

Prompt.

Advisory message.

---

No;

Normal;

Double Wide;

Double High;

Double High and Wide;

Errors Only;

Automatic;

4-20

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

All Messages;

Reject;

Prompt.

Advisory message.

---

Truncate;

Split;

Do Not Send;

Always Send;

Last Field Only;

Internal;

External;

none;

4-21

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

monarch;

pddumb;

comtec;

Reason

Prompt.

Solution

Reference Tech Note

Advisory message.

---

rascal;

codewriter;

comtec(S);

User Name;

Password;

Frequency:

Duration:

Hz;

ms;

4-22

Supported Equipment Manual

•

May, 2006

Error Message Resolution Guide

Message

Reason

Solution

Reference Tech Note

Delay:

ms;

Prompt.

Advisory message.

---

Select Scanner;

Setup Scanner;

Scan Test;

Scan Operation;

Laser;

Contact/Pulse;

Contact/No Pulse;

Auto/Pulse;

Auto/No Pulse;

4-23

Supported Equipment Manual • May, 2006

Error Message Resolution Guide

Message

Reason

Prompt.

Solution

Reference Tech Note

Wand Simulation;

VT100;

Advisory message.

---

VT220;

SETUP;

Mobile Unit IP/Radio;

Host List;

NULL;

4-24

Supported Equipment Manual

•

May, 2006

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