M I T E L
5000
Enterprise® Messaging and Basic Voice Mail
Administrator Guide
®
Enterprise Messaging and Basic Voice Mail Administrator
Quick Reference Guide
This guide provides information for frequently used voice mail administration features. For more information about
these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide.
Voice Mail Administrator Features
Performing Subscriber Mailbox
Maintenance
You can use the voice mail administrator mailbox to
program the following voice mail features.
1. Access the administrator mailbox as described to
the left.
Accessing the Voice Mail Administrator
Mailbox
2. Press 2 or say “Mailbox Maintenance.”
3. Enter or say the mailbox, extension ID, or group
list number, and then follow the prompts.
1. Dial the voice mail access number.
2. Press * or say “Login” to identify yourself as a
subscriber.
Importing Fax Documents
3. Enter or say the administrator mailbox number.
1. Use a fax machine to obtain dial tone, and then
access the voice mail administrator mailbox as
described to the left.
4. Enter the password, and then press #.
5. Press 9 or say “Nine” to access the administrator
2. Press 4 or say “Import Fax.”
menu.
3. Enter the fax document number, and then do one
of the following:
Recording Broadcast Messages
•
•
If the document number does not currently
exist, press # or say “Yes” if the number is
correct, or press 3 or say “Re-enter” and re-
enter the number.
1. Access the administrator mailbox as described
above.
2. Press 1 or say “Broadcast Message” to select
broadcast message.
If the document currently exists, press # or
say “Yes” to replace the document, or press
3 or say “Re-enter” to enter another
number.
3. Record the message, and then press # to stop
recording.
4. Press # or say “Accept” to accept the message.
4. When prompted, press Start on the fax machine.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Administrator Account Voice Mail Flowchart
At any menu level, press or say “Cancel” to cancel or return to the previous menu or press # or say
*
“Accept” to accept. Also, ASR commands are indicated in the quotation marks.
ADMINISTRATOR MAILBOX MENU
ACCESSING THE SYSTEM
1
2
3
ADMINISTRATOR’S MAILBOX
“Broadcast Message”
“Mailbox Maintenance”
Recording “Options”
SENDING A MESSAGE
During your message:
• Do one of the following:
– Press the MSG button to respond to
a message from voice mail.
2
3
#
Pause
4
6
“Import Fax”
– Call the voice mail extension
Erase and Re-record
“Continue”
number, say “Login” or press
say or enter your mailbox
number.
, and
System Prompt “Replacement”
CREATE CUSTOM RECORDING
If existing recording plays:
“Standard” *
After your message:
• Enter your password (press
).
#
1
2
3
#
“Replay”
9
• Say “Nine” or press
to access
1
2
3
“Append”
“Erase”
administrator features.
“Copy” *
“Speech Recognition” *
Then select:
“Accept”
Hang up to cancel
Enter Mailbox Number
or Extension ID
1
2
3
Enter Group Number
“Replay”
“Append”
ASSIGN CUSTOM RECORDINGS
“Select” Recording
PERSONAL OPTIONS
“Erase” and Re-Record
“Accept”
2
1
Record “Greeting”
“Primary” Greeting
“Alternate” Greeting
“System” Greeting
#
Enter Ext. Number
Enter Mode:
1
2
3
If no recording exists,
see “Making a Recording”
1
2
“Day” Mode
“Night” Mode
MAKING A RECORDING
During your recording:
(See Recording Options)
Enter Recording Number
If recording number exists:
2
Record Directory “Name”
2
3
#
Pause
Verify number
#
(See Recording Options)
Erase and Re-record
3
4
Change “Password”
Change “Envelope” Settings *
“Voice Mail”
Re-enter number
“Continue”
After finishing, EITHER, Hang up
1
2
3
#
OR, For options
IMPORT FAX DOCUMENT
“E-Mail”
If document number exists:
Replace
RECORDING OPTIONS
“Replay”
“Facsimile”
#
1
2
3
Then select:
3
“Re-enter” Number
“Append”
1
2
3
4
5
“Time, Date”
“Source”
“Erase” and Re-record
“Cancel”
If document number does not exist:
Verify Number
#
3
“Length/Subj./Pages”
“All Options”
“None”
“Re-enter” Number
“Accept”
#
RECORD CUSTOM PROMPTS
“Standard” *
REMOTE MESSAGING *
5
9
“Remote” Messaging *
“Primary” Cascade
“Alternate” Cascade
“More” Options
Fax “Number”
1
Program Cascade “Level”
1
2
Enter cascade level number, then:
1
2
“Speech Recognition” *
Then select:
1
2
3
“Change”
Enter “Personal” #
Enter “Pager” #
1
“Replay”
3
1
2
3
4
5
“Custom”
2
3
Enter “Time” of Day
Set “Days” of Week
Mon-Fri “Weekdays”
9
“System”
Message “Order”
“Swap”
“Cancel”
1
#
“Options”
“E-Mail Rdr. Count”
2
3
All “Days”
“Transfer” Method *
Individual “Day” 1-7
Select Message “Category”
MESSAGE ORDER
TRANSFER METHOD *
4
1
2
“New” Messages
1
2
“All Messages”
1
2
3
“Unannounced”
“Screened”
“Saved” Messages
“Priority” Messages
Then set search order:
1
2
“First In”
“Last In”
“Announce” Only
“Cancel”
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Part Number
580.8009
Mitel 5000
®
Enterprise Messaging and
Basic Voice Mail Administrator Guide
Issue 3.1, December 2008
Notice
This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides
information necessary to properly administer Enterprise® Messaging and Basic Voice Mail.
The contents of this document reflect current company standards and are subject to revision or change without
notice. Some features or applications mentioned may require a future release and are not available in this
release. Future product features are subject to availability and cost. Some features may require additional
hardware and/or specific software.
The contents of this guide may include technical or other inaccuracies. Mitel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this guide will be
documented in addenda to the guide or succeeding issues of the guide.
For sales, service, or technical support, contact you local authorized Mitel provider.
Enter provider information above.
If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers –
Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.
If you have any questions or comments regarding this guide or other technical documentation, contact the
Technical Publications Department (USA) at:
Mitel® is a registered trademark of Mitel Networks Corporation.
Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 2005–2008 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any
copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.
Contents
Contents
Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page v
Contents
System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Page vi
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Overview
Overview
Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Multicultural English References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 1
Overview
Introduction
Introduction
This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides
instructions to use your administrator mailbox to perform voice mail administration. For quick
access to frequently used feature instructions, you can use the removable Quick Reference
Guide included with this guide.
You must have access to an administrator mailbox, a voice mailbox designated to access and
program features described in this guide. The system administrator assigns the administrator
voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator
Types” below.
Administrator Types
The following administrator types are referenced in this guide:
•
Endpoint administrator: Uses the administrator endpoint to perform various
administrative functions such as changing system modes, managing alarms, and
programming basic endpoint administration. For endpoint administration, refer to the Mitel
5000 Endpoint Administrator Guide, part number 580.8001.
•
Voice Mail administrator (the audience for this guide): Uses the administrator voice
mailbox to perform end-user level voice mail administration. For NuPoint Messenger, go to
documentation. Refer to the Web Console Help and the Technical Documentation Online
Help.
•
•
System administrator: Uses the Mitel 5000 DB Programming application to configure all
phone system and voice mail features for your organization. Your system administrator
may be onsite, or you may rely on your local provider (the company that installed your
phone system and now services it) for system administration. All sales, service, and
technical support are handled at the local level by your authorized Mitel provider. If you do
not know the contact information for your local provider, use the “Strategic Partners &
locate a nearby office.
Network administrator: Maintains the network and performs network-related tasks.
Page 2
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Overview
Additional References
Additional References
Refer to the following references for additional information.
Feature References
The administrator mailbox functions as both a standard system endpoint and an administrator
mailbox. However, because this guide describes features that are programmed from the
administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature
descriptions and end-user instructions.
Previous Software and Hardware Versions
This guide provides instructions for Mitel 5000 Network Communications Solutions v3.1
software. You may find that some features referenced in this guide do not apply to your system.
For more information, refer to the hardware or software manuals for your product or software
version. Contact your local authorized Mitel provider (the company that installed your phone
system and now services it) for more information. If you do not have the contact information for
your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the
System Networks and Nodes
Two or more Mitel 5000 systems can be connected to form a network, providing a seamless
interface between the systems. For example, a Mitel 5000 system in Phoenix, Arizona can be
connected to another Mitel 5000 system in Tampa, Florida. System users can place calls across
the network to other extensions as if they were in the same building. However, each system can
have its own time settings, call configurations, System Speed-Dial contacts, and so on.
In this guide, all references to a network mean two or more connected systems. Each system in
a network is called a node.
Multicultural English References
This guide is intended for audiences in the United States (U.S.) and in the Mitel European
market, which includes the United Kingdom (U.K.). Because of this dual support, dual
references are made to industry features, standards, and jargon, as appropriate throughout the
document. For the purposes of this administrator guide, British English terms are assumed to
apply to other English-speaking European cultures, as well.
For example, the U.S. telecom industry refers to an audio communication line between a public
switching system and a private switching system as a “central office (CO) trunk.” In the U.K.,
this same type of line is called a “local exchange trunk.”
This guide does not make a distinction between American English and British English spellings
of common words. Only American English spellings appear in this manual. For example, the
word “analog” is not spelled as “analogue.”
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 3
Voice Mail Administration
Voice Mail Administration
Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Administrator Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Assigning Audiotex Recordings to System Extension Numbers . . . . . . . . . . . . . . . . . . . . 17
Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 5
Voice Mail Administration
Introduction
Introduction
Voice mail is an integrated component of the Mitel® 5000 phone system. This guide provides
administrator feature instructions that are provided in the Enterprise® Messaging (EM) and
Basic Voice Mail (BVM) voice mail systems.
Because various voice mail products work with the Mitel 5000 system, this guide does not
include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user
guide for your system for feature descriptions and instructions:
•
Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide,
part number 835.3205
•
NuPoint Messenger Messaging User Guide
Voice Mail Systems
The Mitel 5000 supports the following voice mail systems:
•
Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail
and voice messaging for system users. BVM does not support Fax-On-Demand, buffered
SMDR, or Unified Messaging. If part of a network, mailboxes on a Mitel 5000 node
equipped only with BVM cannot forward messages to, or receive messages forwarded
from, mailboxes on other nodes.
•
•
Enterprise Messaging: EM is an external voice mail system that provides several
advanced voice processing features such as Unified Messaging, Automatic Speech
Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.
NuPoint Messenger: NuPoint Messenger is an external voice mail system that provides
voice and fax messaging capabilities, paging support, and personal mailboxes. NuPoint
also provides unified messaging capabilities so subscribers can listen to their voice mail
messages through their e-mail client and their voice mails through the Telephone User
Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site
and the Technical Documentation Online Help.
If applicable, you can also contact your system administrator or local provider for more
information about your voice mail system.
Page 6
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Administrator Features
Administrator Features
The system administrator (the person who programmed your system) assigns voice mail
administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox
features, plus the ability to do the following:
•
•
•
•
•
Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on
Automatic Speech Recognition (ASR)
You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail
1
options. ASR commands are included in the feature instructions. When using ASR, follow
these guidelines for best results:
• Use the handset for voice commands. External microphones pick up background noise,
which may cause misinterpreted voice commands.
• Do not say “Pound” to activate features when using ASR. The silence that follows your
voice command functions as the # button.
• Use the dialpad buttons to select menu options when recording messages. Because ASR
is automatically disabled, recorded messages include any attempted voice commands.
• ASR is also disabled when entering voice mail passwords—this is to prevent the password
from being heard by others.
If the system fails to understand an ASR command three times in a row, the
NOTE system informs you that it is switching to DTMF mode, meaning you must use
the dialpad buttons to select or enter menu options.
1. This feature may or may not be enabled for your system.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 7
Voice Mail Administration
Voice Mail and Message Notification/Retrieval Applications
Voice Mail and Message Notification/Retrieval Applications
Two features combine to provide the voice mail system: the Voice Mail application and the
Message Notification/Retrieval (MNR) application.
•
Voice Mail: Handles all calls that
are directed to Voice Mail placed by
subscribers and nonsubscribers.
Callers hear the main company
greeting, followed by a menu of
available options. Endpoints can
forward or transfer calls directly to
their mailbox using the application
extension number. The Voice Mail
application can also be the
Call to Voice Mail application
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller does not
select an option.
Caller selects option.
message center for subscribers’
endpoints.
Caller uses the
Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox.
Call is sent to
the Voice Mail
designated
directory and
selects the
name of party
wanted.
dial-0 operator.
Call is sent to selected mailbox.
•
Message Notification/Retrieval:
When endpoint users respond to
message indications, they call the
MNR application and are
Message is left in mailbox
Voice mail leaves a message waiting
indication at the endpoint designated for the
mailbox.
prompted for their password.
Endpoint user responds to message
indication by pressing the Message button or
entering a feature code.
Intercom call is placed to MNR
application.
Endpoint user is prompted for
the password.
System users and external callers access voice mail by:
•
•
•
Dialing the phone number or extension number assigned to the Voice Mail application.
Being transferred to Voice Mail by Automated Attendant.
Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call
Forwarding or System Forwarding features).
•
Responding to Message Waiting indications.
Page 8
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Administrator Account Voice Mail Flowchart
Administrator Account Voice Mail Flowchart
At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press #
or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.
ADMINISTRATOR MAILBOX MENU
ACCESSING THE SYSTEM
1
2
3
ADMINISTRATOR’S MAILBOX
“Broadcast Message”
“Mailbox Maintenance”
Recording “Options”
SENDING A MESSAGE
During your message:
• Do one of the following:
– Press the MSG button to respond to
a message from voice mail.
2
3
#
Pause
4
6
“Import Fax”
– Call the voice mail extension
Erase and Re-record
“Continue”
number, say “Login” or press
say or enter your mailbox
number.
, and
System Prompt “Replacement”
CREATE CUSTOM RECORDING
If existing recording plays:
“Standard” *
After your message:
• Enter your password (press
).
#
1
2
3
#
“Replay”
9
• Say “Nine” or press
to access
1
2
3
“Append”
“Erase”
administrator features.
“Copy” *
“Speech Recognition” *
Then select:
“Accept”
Hang up to cancel
Enter Mailbox Number
or Extension ID
1
2
3
“Replay”
Enter Group Number
“Append”
ASSIGN CUSTOM RECORDINGS
“Select” Recording
PERSONAL OPTIONS
“Erase” and Re-Record
“Accept”
2
1
Record “Greeting”
“Primary” Greeting
“Alternate” Greeting
“System” Greeting
#
Enter Ext. Number
Enter Mode:
1
2
3
If no recording exists,
see “Making a Recording”
1
2
“Day” Mode
“Night” Mode
MAKING A RECORDING
During your recording:
(See Recording Options)
Enter Recording Number
If recording number exists:
2
Record Directory “Name”
2
3
#
Pause
Verify number
#
(See Recording Options)
Erase and Re-record
3
4
Change “Password”
Change “Envelope” Settings *
“Voice Mail”
Re-enter number
“Continue”
After finishing, EITHER, Hang up
1
2
3
#
OR, For options
IMPORT FAX DOCUMENT
“E-Mail”
If document number exists:
Replace
RECORDING OPTIONS
“Replay”
“Facsimile”
#
1
2
3
Then select:
3
“Re-enter” Number
“Append”
1
2
3
4
5
“Time, Date”
“Source”
“Erase” and Re-record
“Cancel”
If document number does not exist:
Verify Number
#
3
“Length/Subj./Pages”
“All Options”
“None”
“Re-enter” Number
“Accept”
#
RECORD CUSTOM PROMPTS
“Standard” *
REMOTE MESSAGING *
5
9
“Remote” Messaging *
“Primary” Cascade
“Alternate” Cascade
“More” Options
Fax “Number”
1
Program Cascade “Level”
1
2
Enter cascade level number, then:
1
2
“Speech Recognition” *
Then select:
1
2
3
“Change”
Enter “Personal” #
Enter “Pager” #
1
“Replay”
3
1
2
3
4
5
“Custom”
2
3
Enter “Time” of Day
Set “Days” of Week
Mon-Fri “Weekdays”
9
“System”
Message “Order”
“Swap”
“Cancel”
1
#
“Options”
“E-Mail Rdr. Count”
2
3
All “Days”
“Transfer” Method *
Individual “Day” 1-7
Select Message “Category”
MESSAGE ORDER
TRANSFER METHOD *
4
1
2
“New” Messages
1
2
“All Messages”
1
2
3
“Unannounced”
“Screened”
“Saved” Messages
“Priority” Messages
Then set search order:
1
2
“First In”
“Last In”
“Announce” Only
“Cancel”
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 9
Voice Mail Administration
Administrator Mailbox
Administrator Mailbox
A system administrator’s mailbox is defined in order to record custom Audiotex recordings for
voice processor applications created in Applications Programming, broadcast messages to all
subscribers, and perform Mailbox and Group List maintenance.
The administrator mailbox must be activated in Database (DB) Programming before it can be
initialized. If applicable, contact your system administrator for assistance.
To provide system security, all mailboxes and extension IDs should have a
password. To make passwords difficult to guess, they should not match the
NOTE mailbox number or consist of one digit repeated several times. This is especially
important for the administrator mailbox, which allows programming access to other
mailboxes.
Initializing the Administrator Mailbox
You must initialize the administrator mailbox before you can use it.
To initialize the administrator mailbox:
1. Dial the voice mail access number.
2. Press or say “Login” to identify yourself as a subscriber.
*
3. Say or enter the administrator’s mailbox number.
4. Enter your default password (your mailbox number), and then press #.
5. Do one of the following:
•
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. The system plays back your password.
•
If you do not want to use a password, press #.
6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re-
enter your password. The system prompts you to record your directory name.
7. After the tone, record your first and last names.
8. When prompted, do one of the following:
•
•
•
•
Press # or say “Accept” again to accept the name.
Press 1 or say “Replay” to replay the name you just recorded.
Press 2 or say “Append” or press 2 to add to your name.
Press 3 or say “Re-record” to erase and re-record your name.
Accessing the Administrator Mailbox
You can access the administrator mailbox from any extension or external phone.
To access the administrator mailbox:
1. Dial the voice mail access number.
2. Press or say “Login” to identify yourself as a subscriber.
*
3. Enter or say the administrator mailbox number.
4. Enter the password, and then press #.
5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt
you to enter or say “9.”)
Page 10
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Subscriber Account Maintenance
Subscriber Account Maintenance
You can perform mailbox maintenance for other system subscribers. For feature descriptions
and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber
features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
For NuPoint Messenger, go to the Mitel Online Web site
and subscriber features.
Making Feature Changes for Other Subscribers
You can use the administrator account to log on to other subscribers’ accounts and make
feature changes (if the features are enabled for the subscriber). For example, you can assign a
While you can use the administrator account to make changes to other
NOTE subscribers’ features, the changes are not permanent. Subscribers can still access
their own accounts and override your changes.
In addition to changing the password, you can also make changes the following changes:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Initializing a mailbox
Recording personal greetings
Recording a directory name
Changing a message envelope
Programming remote messaging
Changing the call screening transfer method
Programming a fax destination
Changing the message search order
Disabling and enabling ASR (if ASR is enabled on the system)
Accessing voice mail messages
Recording and sending voice messages
Canceling unheard voice messages
Recovering deleted messages
Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)
Setting up an e-mail password (if E-Mail Reader is enabled on the system)
Accessing Other Subscriber Accounts
To make changes, you must first log on to the account.
To log on to another subscriber’s account:
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
option.
3. Enter or say the subscriber’s mailbox extension or extension ID.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 11
Voice Mail Administration
Changing Subscriber Mailbox Passwords
Changing Subscriber Mailbox Passwords
Passwords prevent unauthorized mailbox access. Subscribers create their own passwords
when they initialize their mailboxes, but you may find that you need to change a password to
access a subscriber’s mailbox.
Using the administrator account, you do not need to know the password of a
particular mailbox to perform maintenance.
To provide system security, all mailboxes and extension IDs should have a
IMPORTANT
password. To make the passwords difficult to guess, they should not match
the mailbox number or consist of one digit repeated several times. This is
especially important for the voice mail administrator's mailbox, which allows
programming access to other mailboxes.
To change another subscriber’s password:
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
menu.
3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.
4. Press 3 or say “Password.”
5. Do one of the following:
•
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. Voice mail plays back the password.
•
If you do not want to use a password, press #. Voice mail announces that you have
chosen not to have a password.
6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter”
to erase and re-enter the password.
Page 12
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
System Recordings
System Recordings
The following sections describe administrator recording options.
Recording a Broadcast Message
You can make a single recorded message and send it to all Standard and Receive-Only
mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your
system administrator for more information about Standard and Receive-Only mailboxes and
Extension IDs.
To record and send a broadcast message:
2. Press 1 or say “Broadcast Message” to select broadcast message.
3. Record the message.
If you exceed the maximum allotted time for message length, you are prompted to re-
record the message or send it.
If voice mail is full, you are prompted that the system cannot accept your message.
Hang up and try again later.
4. When you have completed the message, press # for the following options:
•
•
•
•
Press 1 or say “Replay” to replay the message.
Press 2 or say “Append” to add to the message.
Press 3 or say “Erase” to erase and re-record the message.
Press # or say “Accept” to accept the message. You must use the Accept option for
the message to be sent. If you hang up, the message is canceled.
Recording a Group List Name
A Group List is a group of mailboxes programmed in DB Programming by the system
administrator. Subscribers can use Group Lists to send messages to several mailboxes
simultaneously. You can record names for system Group Lists. Group List names are used for
verification purposes only.
Before recording the Group List name, you must know the Group List number. If applicable,
contact your system administrator for the Group List number.
To record a group list name:
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
option.
3. Say or enter the Group List number. If applicable, the current name is played.
4. After the tone, record the name for the selected list, and then press #. You have the
following options:
•
•
•
Press # or say “Accept” to accept the name.
Press 1 or say “Replay” to replay the name you just recorded.
Press 3 or say “Erase” to erase and re-record the name.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 13
Voice Mail Administration
Recording Custom System Voice Mail Prompts
Recording Custom System Voice Mail Prompts
Voice mail prompts are prerecorded options and instructions. Prompts can be used either for
applications and mailboxes that use ASR or applications and mailboxes that do not use ASR.
consistency, when you record the non-ASR version of a prompt, you should also record the
ASR version, if one exists.
prompts. If a prompt cannot be replaced, you are notified by the system.
If the Multilingual feature is enabled, you can change either the primary or secondary language
prompts. To change primary language prompts, the endpoint must be in the primary language
mode—likewise for secondary language prompts.
If you change the text of the prompts, keep the content similar to the default text.
NOTE Otherwise, the prompts will not make sense to the listeners when played by voice
mail.
To record custom system prompts (or restore system prompts):
2. Press 6 or say “Replacement” to select the System Prompt Replacement menu.
If the number is not valid, you hear an error message and must choose another prompt
number.
If the prompt is available in standard format only, go to the next step.
If the prompt is available in ASR and non-ASR formats, select one of the following:
•
•
Press 1 or say “Standard” to record a standard (non-ASR) prompt.
Press 2 or say “Speech Recognition” to record an ASR prompt.
4. The current prompt is played. You have the following options:
•
•
Press 1 or say “Replay” to replay the prompt.
Press 3 or say “Replace” to replace the system prompt with a custom prompt.
Record the prompt, and then press #.
•
•
Press 9 or say “System” to reinstate the system prompt.
Press or say “Cancel” to leave the prompt unchanged.
*
If the voice processing system PC disk is full, a prompt notifies you that it cannot accept
the recording. Hang up and try again later.
the other format.
5. When finished recording, you have the following options:
•
•
•
•
Press 1 or say “Replay” to replay the recording.
Press 2 or say “Append” to add to the message.
Press 3 or say “Erase” and re-record the message.
Press # or say “Accept” to accept.
session.
Page 14
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Creating Audiotex Recordings
Creating Audiotex Recordings
Audiotex is a feature that allows callers to select prerecorded menu options. You can create up
to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant
greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also
assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips”
below for tips when creating recordings. You can also use the audiotex recording planning sheet
For consistency, when you record the non-ASR version of a prompt, you should also record the
ASR version, if one exists. By default, recording 001 is the default system voice mail main
greeting, and recording 002 is the Automated Attendant main greeting. You can change the
default system recordings, but if the voice processing system database is defaulted, the system
recordings are restored.
Recordings for fax documents should include all dialing instructions. The recording should state
whether documents can be selected by number and list all options. If fax delivery times are set
to specific days or times, the recording should also include this information.
Audiotex Recording Tips
The following are tips for designing an effective Call Routing Announcement application:
•
•
•
•
•
Design with the caller in mind, not just the information you want to include.
Keep menus as simple as possible, with four or fewer options per menu.
Number options sequentially and do not skip numbers. List “transfer to operator” last.
Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.
State the option before the digit. For example, say, “For account information, press 1,”
instead of “Press 1 for account information.”
•
•
•
•
Draw a map of your arrangement to avoid “dead ends” or endless loops.
Take advantage of Caller ID and DNIS to route calls to suitable menus.
Keep recordings short (under 60 seconds) and do not use jargon.
Give the most frequently requested information in the first ten seconds, without requiring
the caller to press a digit.
•
Make sure the recordings are clear and the voice is consistent from prompt to prompt.
Avoid heavy regional accents.
•
•
Do not repeat the main greeting on any other level.
Make seasonal changes when necessary, but keep menu options the same (callers get
used to them).
•
•
Include an option for overriding the primary language. For example, say, “For English,
press 1. Para Español, empuje 2.”
Test your application any time you make a change. Listen to your prompts periodically.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 15
Voice Mail Administration
Creating Custom Audiotex Recordings
Creating Custom Audiotex Recordings
To create a custom audiotex recording:
2. Press 3 or say “Options” for recording options.
3. Press 1 or say “Custom” to make a recording.
4. When prompted, say or type the recording number (001–500).
5. If no recording exists, go to the next step.
If a standard (non-ASR) recording already exists, it is played. You then have the
following options:
•
•
•
Press 1 or say “Standard” to record a standard (non-ASR) greeting.
Press 2 or say “Copy” to copy the standard (non-ASR) greeting.
Press 3 or say “Speech Recognition” to record an ASR greeting.
6. When prompted, record the greeting or message, and then press #. While you are
recording, you can:
•
•
Press 2 to pause while recording. (Press # or say “Continue” to continue.)
Press 3 to erase and re-record your message.
If you exceed the maximum allotted time for recording length, you are notified and
allowed to re-record or save the recording.
If the voice processing system computer disk is full, a prompt notifies you that it cannot
accept the recording. Hang up and try again later.
7. When finished recording, select one of the following options:
•
•
•
•
Press 1 or say “Replay” to replay the message.
Press 2 or say “Append” to add to the message.
Press 3 or say “Erase” to erase and re-record the message.
Press # or say “Accept” or to accept.
8. To create an ASR recording, choose one of the following options:
•
•
Press 1 or say “Copy” to copy the standard (non-ASR) greeting.
Press 3 or say “Speech Recognition” to record an ASR greeting.
9. When finished, select one of the following options:
•
•
•
•
Press 1 or say “Replay” to replay the message.
Press 2 or say “Append to add to the message.
Press 3 or say “Erase to erase and re-record the message.
Press # or say “Accept” to accept the recording.
Page 16
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Assigning Audiotex Recordings to System Extension Numbers
Assigning Audiotex Recordings to System Extension Numbers
You can assign audiotex recordings to system extension numbers. For example, if users dial
extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000
to change the recordings that users hear when they connect to the voice mail system.
If you assign a recording to an application with a list of several recordings, you can only change
the first entry in the list. You must use DB Programming to change a list of recordings. Contact
your system administrator for more information.
To assign custom audiotex recordings to specific application extension numbers:
2. Press 3 or say “Options” for recording options.
3. Press 2 or say “Select” to select a recording.
4. When prompted, say or enter the extension number of the application to be
programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign
the voice mail greeting.)
5. Do one of the following to select the mode for the recording:
•
•
Press 1 or say “Day” for day mode.
Press 2 or say “Night” for night mode.
6. Enter or say the recording number (001–500). If a recording already exists, it is played.
You have the following options:
•
•
Press # or say “Yes” to accept the recording.
*
If no recording exists, the system informs you but assigns the recording number to the
application.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 17
Voice Mail Administration
Fax Import Feature
Fax Import Feature
If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox
to import fax documents. Imported documents can then be requested by callers who use a Call
Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.
valid time window is for fax requests, and when they should expect the fax to be
NOTE
delivered if their request falls outside of the valid time window.
To import a fax document:
1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.
3. Press 4 or say “import fax” to select the Import Fax option. (If the system does not have
a fax license, this option is not accepted.) The system may prompt you with one of the
•
•
All system fax ports are busy: Hang up and try again later.
The system already contains the maximum number of fax documents
allowed: Until one or more fax documents are deleted from the system, there is no
room for additional documents.
•
•
The system does not have enough disk space to import any more
documents: Until one or more fax documents are deleted from the system, there is
no room for additional documents.
The system currently is at or above the Maximum Fax Library Size: Until one
or more fax documents are deleted from the system, there is no room for additional
documents. By default, the Maximum Fax Library Size field is set to 0 in DB
Programming. Contact your system administrator for more information.
4. When prompted, say or enter the fax document number. One of the following occurs
when you enter the number:
•
•
•
If the document number does not already exist, the system asks you to verify the
number. Press # or say “Yes” if the number is correct, or press 3 or say “Re-Enter”
to re-renter the number.
If the document number already exists, the system asks if you want to replace it.
Press # or say “Yes” to replace the document and go to the next step, or press 3 or
say “Re-enter” to re-enter the number.
If you did not enter a valid number, you are prompted to enter a new number.
5. When prompted, press the Start button on the fax machine. One of the following may
occur:
•
If the system cannot communicate with your fax machine, check that it is working
•
If the system runs out of disk space while importing the document or if the
document will cause the system to exceed the Maximum Fax Library Size, you
cannot import this document until one or more fax documents have been deleted
6. When the fax transmission is complete, the system tells you that the document was
received. Press # or say “Continue” to continue importing documents or hang up to exit.
Page 18
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail Administration
Alarms
Alarms
Alarms are generated on endpoints as the result of continuous self-diagnostics run within the
system and are a basic indicator that there is a problem or potential problem with the system.
The severity and type of alarm determines the corrective action necessary to resolve the
problem.
To allow you to monitor multiple nodes, the system provides both system alarms, which includes
of voice processing alarms.
Voice Processing Alarms
On the Mitel 5000 platform, the following voice processing alarms are generated:
•
Minor Voice Processing alarms (020–039): These alarms indicate a voice processing
problem that usually require calling service personnel.
Even when a voice processing alarm has been registered, the system may
still function correctly.
NOTE
•
Major Voice Processing alarms (200–224): These alarms indicate a voice processing
problem that require calling service personnel.
The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected endpoints. When a minor equipment failure
occurs, a minor alarm is generated and appears on the primary attendant’s display and, if
enabled, at your administrator endpoint. When a Voice Mail alarm is in effect, the telephone
system may be functioning properly, but the voice processing system may be inoperative.
Responding to Alarms
A major alarm requires you to contact service personnel, while a minor alarm may or may not
require you to contact service personnel in addition to clearing the alarm.
To respond to a major alarm:
Contact service personnel for the major voice processing alarms #200-224. An
equipment failure has occurred.
To respond to a minor alarm:
1. When a minor alarm indication appears, write down the alarm information.
(or NETWORK) ALARM CLEARED appears.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 19
Voice Mail Administration
Clearing Alarms
Clearing Alarms
You can clear a network-wide alarm on the local node only or on every node in the network. To
clear an alarm, you can use either the administrator feature codes or menu buttons.
To use the feature codes to clear alarms:
Dial one of the following feature codes to clear the alarm:
•
Clear Network Alarm (9851): This feature code clears network-wide alarms on
every node in the network, but it does not affect system alarms. The Clear Network
Alarm feature code may be entered on any node in the network, but the Send
Network Alarms flag must be set for you to clear alarms on other nodes in the
network.
•
Clear System Alarm (9850): This feature code clears all local and network-wide
system alarm displays on your node.
After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears,
and the highest priority alarm is cleared. If applicable, enter the feature code again to
clear the next alarm in the queue (only one alarm is cleared at a time).
To use menu buttons to clear alarms:
Do one of the following:
•
Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS
CLEARED appears, and the display returns to the idle menu.
•
Press the CLEAR ALARM menu button to clear the currently displayed alarm.
SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the
next highest priority, if applicable. If there are no more alarms, the display returns
to the idle menu.
Table 1. Minor Voice Processing Alarms
Alarm Text
Description and Action Required
SYS ALARM #20
CHECK PRINTER
The printer is not functioning properly.
Check that the cable and the power cord are connected, and that it has paper and
toner.
SYS ALARM #21
V-MAIL 80% FULL
The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice
Mail cannot accept any messages until disk space is made available.
Contact service personnel.
SYS ALARM #22
V-MAIL 100% FULL
100 percent of the external voice mail disk space is in use. Voice mail cannot accept
any messages until disk space is made available.
Contact service personnel.
SYS ALARM #23
SMDR 80% FULL
The SMDR disk space on the external voice processing system is 80 percent full. If it
reaches 100 percent before the SMDR information is cleared, no further SMDR
recording will be possible.
Contact service personnel.
SYS ALARM #24
SMDR 100% FULL
100 percent of the SMDR disk space on the external voice processing system is in
use. No further SMDR recording is possible.
Contact service personnel.
SYS ALARM #32
INSUF BAND
The IP Network does not have enough bandwidth to support the IP call that is
currently connected to the extension. If this alarm is generated frequently, it could
indicate a network problem that requires the attention of your network administrator.
Page 20
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Reference
System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Custom Audiotex Recordings Programming Planning Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 21
Reference
Troubleshooting Tips
Troubleshooting Tips
The following sections include information to help you troubleshoot problems:
•
•
System Administrator and Provider Information
Because this guide covers voice mail administration features only, you may find that you need
additional assistance from your system administrator for issues such as creating new user
accounts or changing system settings.
Your system administrator may be onsite, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel
provider. If you do not know the contact information for your local provider, use the “Strategic
Administrator Troubleshooting Tips
Table 2. Administrator Troubleshooting Tips
Problem
Possible Solution
I do not know the administrator mailbox
number or password.
You must contact your system administrator for
the mailbox number and password. For more
information, contact your system administrator or
local authorized provider. See “System
One of our employees has left the
company, and I need to change the
mailbox password so I can delete
messages, change settings, and so on.
I cannot set up a new voice mail
subscriber mailbox.
Your system administrator must create the new
account. For more information, contact your
system administrator or local authorized provider.
Information” above.
I need to change the voice mail system
time.
Your system administrator must change the voice
mail system time. For more information, contact
your system administrator or local authorized
provider. See “System Administrator and Provider
Information” above.
I need new voice mail system greetings
for day and night mode, vacations, and
so on.
You can record new audiotex recordings for each
greeting that you want to use. See “Creating
I have recorded new audiotex
recordings, but I do not know how to
assign them to our voice mail
application.
Page 22
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Custom Audiotex Recordings Programming Planning Sheet
Table 2. Administrator Troubleshooting Tips (Continued)
Problem
Possible Solution
I have several voice messages in my
inbox. Is there a way to delete all of the
messages at once?
You must delete voice messages one at a time.
Can I set the number of rings before
calls go to voice mail?
Your system administrator must program this
feature. For more information, contact your
system administrator or local authorized provider.
Custom Audiotex Recordings Programming Planning Sheet
.
Table 3. Audiotex Recordings
Recording #
Example
Text
Where Used (Ext. #)
Thank you for calling XYZ Company. All of our representatives
are busy right now. Please hold.
Ext.2011 (Hunt Group
Overflow Station)
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 23
Reference
Default ASR and Non-ASR Voice Prompts
Default ASR and Non-ASR Voice Prompts
enabled systems. Prompts designated by an asterisk ( ) cannot be re-recorded.
*
Table 4. Voice Prompts: Non-ASR and ASR
Prompt
ID
Content (Non-ASR)
Content (ASR)
001
002
003
To leave a message, please enter a mailbox num- To leave a message, please say or enter a mail-
ber.
box number.
For the directory, press pound (or hash in Euro-
pean systems).
For the directory, say “Directory” or press pound
(or hash).
To reach an operator, press zero.
To reach an operator, say “Operator” or press
zero.
004
005
006
007
I’m sorry...
N/A
N/A
N/A
...is not available.
The number entered is not valid.
Using the keys on your telephone, please spell
the name of the person, then press pound (or
Please say the name of the person you are trying
to reach. Otherwise, using the keys on your tele-
hash). For the letter Q, press seven. For the letter phone, please spell the last name of the person,
Z, press nine. To advance to the next character, then press pound (or hash). For the letter Q,
please wait for two seconds or press another key. press seven. For the letter Z, press nine. To
To exit the directory, press star.
advance to the next character, please wait for two
seconds or press another key. To exit the direc-
tory, press star.
008
009
010
To exit the directory, press star.
Mailbox number...
To exit the directory, say “Cancel” or press star.
N/A
If this is correct, press pound (or hash).
If this is correct, say “Yes” or press pound (or
hash).
011
012
For the previous name in the directory, press one. For the previous name, say “Previous” or press
one.
To hear additional information, press two.
To hear additional information, say “More” or
press two.
013
014
015
016
017
018
019
To hear the next directory name, press three.
To spell a new name, press four.
Extension number...
To hear the next name, say “Next” or press three
To spell a new name, say “New” or press four.
N/A
Not used
Not used
N/A
...is not a valid choice.
Please try again.
N/A
After the tone, please record your message.
When finished, you may hang up to deliver the
message or press pound (or hash) for more
options.
N/A
020
Message delivered.
N/A
Page 24
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
021
022
To replay, press one.
To replay, say “Replay” or press one.
To erase and re-record, press three.
To erase and re-record, say “Erase” or press
three.
023
To append this recording, press two.
To append this recording, say “Append” or press
two.
024
025
To accept, press pound (or hash).
To accept, say “Accept” or press pound (or hash).
Please record after the tone. To end, press pound N/A
(or hash).
026
027
028
029
Recording erased.
N/A
N/A
N/A
Recording stopped.
Please begin speaking after the tone.
Message play stopped. To continue, press pound
(or hash).
Message play stopped. To continue, say
“Resume” or press pound (or hash).
030
Enter the destination mailbox or group list num-
ber.
Say or enter the destination mailbox or group list
number.
031
032
Logon canceled.
N/A
Enter your password. Then press pound (or
hash).
Say or enter your password.
033
There have been three invalid attempts to log on
to your mailbox.
N/A
034
035
036
Invalid password.
N/A
N/A
N/A
Thank you for calling. Good-bye.
To access mailbox features, you must change
your system-assigned password.
037
038
039
You have not finished setting up your mailbox.
Subscriber access denied.
N/A
N/A
N/A
Because this is the first time you are entering
your mailbox, you must record your name for the
company directory.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 25
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
040
Since you are entering your mailbox for the first
time, you should be aware of a few standard fea-
tures. To cancel an option you have accessed
and return to the previous menu, press star. To
accept your recording or dialing sequence, or to
advance to your next message, press pound (or
hash). For help, you may press zero at any time
you are at a menu and the system will replay the
current menu and or give you additional informa-
tion. Certain mailbox features such as remote
messaging are available only if authorized by
your System Administrator. Your mailbox is now
fully set up.
Since you are entering your mailbox for the first
time, you should be aware of a few standard fea-
tures. To cancel an option you have accessed
and return to the previous menu, say “Cancel” or
press star. To accept your recording or dialing
sequence, or to advance to your next message,
say “Accept” or press pound (or hash). For help,
say “Help” or press zero to replay the current
menu and/or give you additional information. Cer-
tain mailbox features such as remote messaging
are available only if authorized by your System
Administrator. Your mailbox is now fully set up.
041
042
Your password may be up to 12 digits.
N/A
Enter your new password, then press pound (or
hash). If you don’t want a password, press pound
(or hash) now.
Say or enter your new password. If you don’t
want a password, say “Skip” or press pound (or
hash).
043
044
045
Your new password is…
N/A
N/A
The number entered is too long.
To accept this entry, press pound (or hash).
To accept this entry, say “Accept” or press pound
(or hash).
046
To erase and re-enter, press three.
To erase and re-enter, say “Re-enter” or press
three.
047
048
049
Password erased.
Password saved.
N/A
N/A
N/A
Your mailbox is full and cannot receive any new
messages. Please delete old messages.
050 - 051 Not used
Not used
N/A
052
Your mailbox is almost full. Please delete any
messages you no longer need so new messages
may arrive.
053
054
055
056
057
058
059
060
You have...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
You have one new message.
...new messages.
...of which is priority.
You have no new messages.
You have one saved message.
...saved messages.
Remote messaging is currently enabled.
Page 26
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
061
To listen to new messages, press one.
To listen to new messages, say “New” or press
one.
062
063
To record a message, press two.
To record a message, say “Record” or press two.
To listen to saved messages, press three.
To listen to saved messages, say “Saved” or
press three.
064
065
066
067
068
069
070
071
For personal options, press four.
To setup remote messaging, press five.
For your primary setup, press one.
For your alternate setup, press two.
For personal options, say “Personal” or press
four.
To setup remote messaging, say “Remote” or
press five.
For your primary setup, say “Primary” or press
one.
For your alternate setup, say “Alternate” or press
two.
If this is the correct destination, press pound (or
hash).
If this is the correct destination, say “Yes” or
press pound (or hash).
To send this message now, press pound (or
hash).
To send this message now, say “Send” or press
pound (or hash).
For special delivery options, press nine.
For special delivery options, say “Options” or
press nine.
To return to the previous menu, press star.
To return to the previous menu, say “Cancel” or
press star.
072
073
Message canceled.
N/A
To mark this message private, press one.
To mark this message private, say “Private” or
press one.
074
075
To mark this message for certified delivery, press
two.
To mark this message for certified delivery, say
“Certified” or press two.
To mark this message priority, press three.
To mark this message priority, say “Priority” or
press three.
076
077
078
079
Message marked private.
Message marked certified.
Message marked priority.
N/A
N/A
N/A
To send this message to additional mailboxes,
press pound (or hash).
To send this message to additional mailboxes,
say “Yes” or press pound (or hash).
080
To rewind your message or recording, press one.
To rewind your message or recording, say
“Backup” or press one.
081
082
To pause at any time, press two.
To pause at any time, say “Pause” or press two.
To fast forward your message or recording, press
three.
To fast forward your message or recording say
“Forward” or press three.
083
To lower the volume, press four.
To lower the volume, say “Lower” or press four.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 27
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
084
085
086
To raise the volume, press six.
To raise the volume, say “Higher” or press six.
To save this message, say “Save” or press seven.
To save this message, press seven.
To delete this message, press nine.
To delete this message, say “Delete Message” or
press nine.
087
088
089
090
091
092
093
To skip to the end of your message or recording,
press pound (or hash).
To skip to the end of your message or recording,
say “Skip” or press pound (or hash).
To return to the main menu, press star.
To return to the main menu, say “Cancel” or press
star.
To reply to this message, press two.
To reply to this message, say “Reply” or press
two.
To forward a copy of this message to another
destination, press three.
To forward a copy of this message to another
destination, say “Forward” or press three.
To replay the previous message, press four.
To replay the message envelope, press five.
To listen to your next message, press six.
To replay the previous message, say “Previous”
or press four.
To replay the message envelope, say “Envelope”
or press five.
To listen to your next message, say “Next” or
press six.
094
095
096
097
098
099
100
101
102
103
104*
105
106
107
There are no previous messages.
Message saved.
Message deleted.
There are no further messages.
Message received...
...at...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
...from...
...totaling...
...minutes...
...minute...
...seconds...
...second...
Message received from an outside caller.
To record an introduction with a copy of this mes-
sage, press one.
To record an introduction with a copy of this mes-
sage, say “Record” or press one.
108
109
To change your personal greeting, press one.
To change your personal greeting, say “Greeting”
or press one.
To change your name in the directory, press two.
To change your name in the directory, say
“Name” or press two.
Page 28
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
110
111
112
113
114
115
116
To change your password, press three.
To change your message envelope, press four.
To replay the message, press one.
To change your password, say “Password” or
press three.
To change your message envelope, say “Enve-
lope” or press four.
To replay the message, say “Replay” or press
one.
To select your primary greeting, press one.
To select your alternate greeting, press two.
To select the system greeting, press three.
To select your primary greeting, say “Primary” or
press one.
To select your alternate greeting, say “Alternate”
or press two.
To select the system greeting, say “System” or
press three.
After the tone, please record your greeting, then
press pound (or hash).
N/A
117
118
Greeting saved.
N/A
N/A
After the tone, please record your name, then
press pound (or hash).
119
120
Name saved.
N/A
N/A
Your message envelope is currently set to
return...
121
122
123
124*
125
126
...all information.
N/A
N/A
N/A
N/A
N/A
...time and date...
...message source...
...and...
...message length...
To turn on all envelope options, press four.
To turn on all envelope options, say “All Options”
or press four.
127
128
129
130
131
132
133
134*
135*
For message source, press two.
For message length, press three.
This option is now off.
For message source, say “Source” or press two.
For message length, say “Length” or press three.
N/A
This option is now on.
N/A
For time and date, press one.
Your message envelope will play all options.
...is turned on to call you at...
AM
For time and date, say “Time, Date” or press one.
N/A
N/A
N/A
N/A
PM
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 29
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
136
137
...Extension ID number...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
...Every day.
138
...Monday through Friday.
139*
140*
141*
142*
143*
144*
145*
146
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
To turn this number on or off, press one.
To turn this number on or off, say “Change” or
press one.
147
To change the phone number, press two.
To change the phone number, say “Number” or
press two.
148
149
To change times of day, press two.
To change times of day, say “Time” or press two.
To change days of the week, press three.
To change days of the week, say “Days” or press
three.
150
151
For pager notification, press one.
For pager notification, say “Pager” or press one.
For personal phone notification, press two.
For personal phone notification, say “Personal” or
press two.
152
For notification of all new messages, press one.
For priority-only, press two.
For notification of all new messages, say “All
Messages” or press one.
153
154
For priority-only, say “Priority” or press two.
Please enter the destination telephone number
and wait for further instructions.
Please say or enter the destination telephone
number and wait for further instructions.
155
156
157
158
The new number is...
N/A
Please enter the start time.
Please enter the stop time.
Please say or enter the start time.
Please say or enter the stop time.
N/A
I’m sorry. You must program a telephone number
first.
159
160
161
Invalid time.
N/A
For AM, press one.
For AM, say “AM” or press one.
N/A
Please select the days of the week on which you
wish to be notified.
162
Not used
Not used
Page 30
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
163
Please enter your mailbox number.
Today
Please say or enter your mailbox number.
164
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
165
Yesterday
January
February
March
166*
167*
168*
169*
170*
171*
172*
173*
174*
175*
176*
177*
178*
179*
180*
181*
182*
183*
184*
185*
186*
187*
188*
189*
190*
191*
192*
193*
194*
April
May
June
July
August
September
October
November
December
First
Second
Third
Fourth
Fifth
Sixth
Seventh
Eighth
Ninth
Tenth
Eleventh
Twelfth
Thirteenth
Fourteenth
Fifteenth
Sixteenth
Seventeenth
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 31
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
195*
196*
197*
198*
199*
200*
201*
202*
203*
204*
205*
206*
207*
208*
209
Eighteenth
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Nineteenth
Twentieth
Twenty-first
Twenty-second
Twenty-third
Twenty-fourth
Twenty-fifth
Twenty-sixth
Twenty-seventh
Twenty-eighth
Twenty-ninth
Thirtieth
Thirty-first
...the Voice Mail system.
The system is set to notify you between...
...is turned off.
210
211
212
...is turned on to call your pager at...
...with all new messages.
...with all priority messages.
...starting at...
213
214
215
216
...ending at...
217
For mailbox and group list maintenance, press
two.
For mailbox and group list maintenance, say
“Mailbox Maintenance” or press two.
218
219
220
To send a message to all subscribers, press one.
To make a custom recording, press one.
To select a custom recording, press two.
To send a message to all subscribers, say
“Broadcast Message” or press one.
To make a custom recording, say “Custom” or
press one.
To select a custom recording, say “Select” or
press two.
221
222
223
Not used
Not used
N/A
Please enter the recording number.
After the tone, please record. Then press pound
(or hash).
N/A
Page 32
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
224
225
Recording saved.
N/A
To continue recording, press pound (or hash).
To continue recording, say “Continue” or press
pound (or hash).
226
227
228
229
230
Not used
Not used
You have no saved messages.
To spell the first name, press five.
To spell the last name, press five.
N/A
To search by first name, say “First” or press five.
To search by last name, say “Last” or press five.
Using the keys on your telephone, please spell
the first name of the person. Then press pound
(or hash). For the letter Q, press seven. For the
letter Z, press nine.
Please say the first name of the person you are
trying to reach. Otherwise, using the keys on your
telephone, please spell the first name of the per-
son, then press pound (or hash). For the letter Q,
press seven. For the letter Z, press nine.
231
232
233
234
235
236
237
238
No message left.
N/A
...last...
N/A
...an outside caller at...
N/A
Message was sent from...
This matches the mailbox of...
...an unknown caller.
N/A
N/A
N/A
To turn off the envelope, press five.
To accept the changes, press pound (or hash).
To turn off the envelope, say “None” or press five.
To accept the changes, say “Accept” or press
pound (or hash).
239
240
The envelope is turned off.
N/A
Please enter the application extension number.
Please say or enter the application extension
number.
241
242
To select a day recording, press one.
To select a night recording, press two.
To select a day recording, say “Day” or press one.
To select a night recording, say “Night” or press
two.
243
If this is the correct recording, press pound (or
hash).
If this is the correct recording, say “Yes” or press
pound (or hash).
244
245
246
Warning, no recording has been made.
Invalid application entered.
N/A
N/A
...is not a valid recording number.
N/A
247 - 252 Not used
Not used
253
This is a return receipt verifying the message sent N/A
has been heard.
254
I’m sorry. Private messages cannot be forwarded. N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 33
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
255
256
This is the message center calling for...
N/A
If you are the correct person, press pound (or
hash).
If you are the correct person, say “Yes” or press
pound (or hash).
257*
258*
259*
260*
261*
262*
263*
264*
265*
266*
267*
268*
269*
270*
271*
272*
273*
274*
275*
276*
277*
278*
279*
280*
281*
282*
283*
284*
285
...One
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
...Two
...Three
...Four
...Five
...Six
...Seven
...Eight
...Nine
...Ten
...Eleven
...Twelve
...Thirteen
...Fourteen
...Fifteen
...Sixteen
...Seventeen
...Eighteen
...Nineteen
...Twenty
...Thirty
...Forty
...Fifty
...Sixty
...Seventy
...Eighty
...Ninety
...Hundred
This mailbox is currently full and cannot receive
new messages.
Page 34
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
286*
287
288
289
290
Oh
N/A
...of which are priority.
Priority message received...
Otherwise, press star.
N/A
N/A
Otherwise, say “No” or press star.
When you are finished entering mailbox numbers, N/A
press pound (or hash).
291
292
293
294
295
296
297
298
299
300
Otherwise, press pound (or hash).
For PM, press two.
Otherwise, say “Send” or press pound (or hash).
For PM, say “PM” or press two.
For Sunday, press one.
For Sunday, say “Sunday” or press one.
For Monday, say “Monday” or press two.
For Tuesday, say “Tuesday” or press three.
For Wednesday, say “Wednesday” or press four.
For Thursday, say “Thursday” or press five.
For Friday, say “Friday” or press six.
For Monday, press two.
For Tuesday, press three.
For Wednesday, press four.
For Thursday, press five.
For Friday, press six.
For Saturday, press seven.
For Monday through Friday service, press one.
For Saturday, say “Saturday” or press seven.
For Monday through Friday service, say “Week-
days” or press one.
301
For all the days of the week, press two.
For all the days of the week, say “Days” or press
two.
302*
303
304
305
Thousand
N/A
N/A
N/A
N/A
The hard disk is...
...percent full.
I’m sorry. The system is full and cannot record
any messages.
306*
307
308
309
310
311
Zero
N/A
N/A
N/A
N/A
N/A
N/A
pound (or hash)
star
Group list number...
Please speak louder.
You have recorded for the maximum time permit-
ted.
312
313
314
Not used
Not used
N/A
Resuming playback.
You have one priority message.
N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 35
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
315
Use two digits for the hour and two digits for the
minutes.
N/A
316 - 317 Not used
Not used
N/A
318
319
You have chosen not to have a password.
I’m sorry. This mailbox is currently in use and
cannot be accessed. Please try again later.
N/A
320
321
Not used
Not used
N/A
If you are calling from a rotary-type telephone,
please stay on the line and your call will be
answered.
322
You can not reply to a system sent message.
N/A
323 - 324 Not used
Not used
N/A
325
326
Please select the days of the week.
To select individual week days, press three.
To select individual week days, say “Day” or
press three.
327
328
329
330
Service is set for Monday through Friday.
Service is set for each day of the week.
Recording canceled.
N/A
N/A
N/A
N/A
The system was busy and could not deliver mes-
sage notification at the specified time.
331
The system was unable to deliver message notifi- N/A
cation due to a programming error.
332
333
334
335
336
Extension ID...
N/A
N/A
N/A
N/A
...the operator.
...the operator...
Remote Messaging will call...
To change a cascade level, press one.
To change a cascade level, say “Level” or press
one.
337
338
To select a message notification category, press
four.
To select a message notification category, say
“Category” or press four.
Please enter the cascade level you wish to pro-
gram.
Please enter the cascade level you wish to pro-
gram. Say or enter one through nine using the
keys on your telephone.
339
340
...with a pager number of...
N/A
To change the pager dial string, press three.
To change the pager dial string, say “Pager” or
press three.
Page 36
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
341
342
To call an internal extension, press one.
To call an outside number, press two.
Not used
To call an internal extension, say “Internal” or
press one.
To call an outside number, say “Outside” or press
two.
343
344
Not used
Please enter the digits for your digital pager and
wait for further instructions.
Please say or enter the digits for your digital
pager and wait for further instructions.
345
346
347
348
349
350
351
352
353
354
355
356
The new pager number is...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Mailbox Number
New Message Count
Pause
You must program a telephone number first.
You have chosen not to have a pager number.
Cascade Level...
You did not enter a valid document number.
This document is currently unavailable.
... is not a valid document number.
You have already selected that document.
To cancel this message, press star.
To cancel this message, say “Cancel” or press
star.
357
358
You have selected the maximum number of docu- N/A
ments allowed.
To send your fax, press pound (or hash).
To send your fax, say “Send” or press pound (or
hash).
359
360
361
You have selected one document.
N/A
You haven’t selected any documents yet.
N/A
You may select one more document during this
call.
N/A
362
363
364
365
You may select up to...
N/A
N/A
N/A
N/A
... more documents during this call.
Selections canceled.
The number that will appear on your fax cover
sheet is...
366
You have chosen not to have your extension
appear on your cover sheet.
N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 37
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
367
368
369
If you would like to have your fax delivered in the
future, press pound (or hash).
If you would like to have your fax delivered in the
future, say “Delay” or press pound (or hash).
To re-enter the number, press three.
To re-enter the number, say “Re-enter” or press
three.
If you wish to have your extension appear on
your cover sheet, enter the extension followed by
pound (or hash).
If you wish to have your extension appear on
your cover sheet, say or enter the extension then
say or press pound (or hash).
370
If you are calling from your fax machine, press
one.
If you are calling from your fax machine, say
“Yes” or press one.
371
372
373
374
375
376
Press the start button on your fax machine now.
All of our fax lines are currently busy.
Please try again later.
N/A
N/A
N/A
N/A
N/A
N/A
Your fax will be delivered to...
Your fax will be delivered shortly.
I am unable to communicate with your fax
machine. Please make sure it is operating prop-
erly and try again.
377
(For U.S. systems) Please enter the 10 digit tele-
phone number of your fax machine, including
area code.
(For European systems) Please enter the tele-
phone number of your fax machine, including
your national dialing code if required.
(For U.S. systems) Please say or enter the 10
digit fax number, including area code.
(For European systems) Please say or enter the
telephone number of your fax machine, including
your national dialing code if required.
378
The number you enter may be up to twenty digits
in length.
N/A
379
380
381
Your fax is scheduled to be delivered at...
Please enter a document number.
N/A
Please say or enter the document number.
When you have finished importing documents,
press star.
When you are done importing documents, say
“Finished” or press star.
382
383
384
385
Document number...
N/A
N/A
N/A
...is currently in use.
...already exists.
To replace this document, press pound (or hash).
To replace this document, say “Replace” or press
pound (or hash).
386
387
Document received.
N/A
Press pound (or hash) to continue.
Say “Continue” or press pound (or hash) to con-
tinue.
388
To import a fax document, press four.
To import a fax document, say “Import Fax” or
press four.
Page 38
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
389
(For U.S. systems) If this is an international call,
enter 011 followed by the country code and fax
number. Then press pound.
(For U.S. systems) If this is an international call,
say or enter 011 followed by the country code and
fax number. Then say or press pound/.
(For European systems) If this is an international
call, enter 00 code followed by your country code
and your fax number. Then press hash.
(For European systems) If this is an international
call, say or enter 00 code followed by your coun-
try code and your fax number. Then press hash.
390
391
I’m sorry. I’m not allowed to dial that number.
N/A
N/A
To receive your documents, please hang up and
call from your fax machine.
392
393
The system does not have enough disk space to
import your document.
N/A
N/A
The system is unable to import your document
because it will exceed the Maximum Fax Library
Size.
394
For recording options, press three.
For recording options, say “Options” or press
three.
395
396
397
398
399
400
There are...
N/A
N/A
N/A
N/A
N/A
N/A
... calls ahead of you.
Your call should be answered within...
You have selected...
...documents.
Hello, you have reached the Mitel voice process-
ing system.
401
402
403
404
405
406
407
408
409
Hello, you’ve reached the Mitel automated call
handling system.
N/A
To change your message search order, press two. To change your message search order, say
“Order” or press two.
Your current message search order is first in first
out.
N/A
Your current message search order is last in, first
out.
N/A
To search for messages first in first out, press
one.
To search for messages first in first out, say “First
In” or press one.
To search for messages last in first out, press
two.
To search for messages last in first out, say “Last
In” or press two.
To change the search order for new messages,
press one.
To change the search order for new messages,
say “New” or press one.
To change the search order for saved messages,
press two.
To change the search order for saved messages,
say “Saved” or press two.
You have received a new message
N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 39
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
410
411
412
413
You have received a new voice mail
You have received a new e-mail
You have received a new fax
You have received…
N/A
N/A
N/A
N/A
414 - 499 Not used
Not used
500
501
502
503
If you know your party’s extension number, enter
it now.
If you know your party’s extension, please say or
enter it now.
To leave a message, press one.
To leave a message, say “Leave Message” or
press one.
To try another extension, press two.
To try another extension, say “Extension” or press
two.
Please hold while your call is being transferred
to...
N/A
504
505
506
507
Not used
Not used
To return to the menu, press two.
Your fax is scheduled to be delivered on...
To return to the menu, say “Menu” or press two.
N/A
N/A
The system already contains the maximum num-
ber of fax documents allowed.
508
509
The system does not have enough disk space to
import any more documents.
N/A
The system is currently at or above the Maximum N/A
Fax Library Size.
510
511
Levels one through nine are currently disabled.
N/A
N/A
Your call will be answered in the order it was
received.
512
513
There is one call ahead of you.
N/A
To change your transfer method, press five.
To change your transfer method, say “Transfer” or
press five.
514
515
516
517
Your current transfer method is unannounced.
Your current transfer method is screened.
Your current transfer method is announce only.
To select unannounced transfers, press one.
N/A
N/A
N/A
To select unannounced transfers, say “Unan-
nounced” or press one.
518
519
For screened transfers, press two.
For announce only, press three.
For screened transfers, say “Screened” or press
two.
For announce only, say “Announce” or press
three.
Page 40
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
520
521
Who should I say is calling?
N/A
To replay the announcement, press one.
To replay the announcement, say “Replay” or
press one.
522
523
524
To send this call to Voice Mail, press two.
To send this call to voice mail, say “Voice Mail” or
press two.
To forward this call to another extension, press
three.
To forward this call to another extension, say
“Forward” or press three.
To accept this call, press pound (or hash).
To accept this call, say “Accept” or press pound
(or hash).
525
526
527
528
529
To refuse this call, press star.
You have a call from...
To refuse this call, say “Refuse” or press star.
N/A
N/A
N/A
N/A
To change the time and date, press five.
The current time is...
To accept the current time, press pound (or
hash).
530
To enter a new time, use two digits for the hour
and two digits for the minutes.
N/A
531
532
The current date is...
N/A
N/A
To accept the current date, press pound (or
hash).
533
To enter a new date, use two digits for the month, N/A
two digits for the day, and two digits for the year.
534
535
Invalid date.
N/A
Please enter the extension number.
Please say or enter the extension number.
Not used
536 - 537 Not used
538
539
540
For system prompt replacement or reinstatement, For system prompt replacement or reinstatement,
press six.
say “Replacement” or press six.
Please enter the number of the system prompt.
Please say or enter the number of the system
prompt.
The system prompt has been replaced by the fol-
lowing custom prompt...
N/A
541
542
The original system prompt is...
N/A
To replace this system prompt with a custom
prompt, press three.
To replace this system prompt with a custom
prompt, say “Custom” or press three.
543
544
...is not a valid system prompt number.
N/A
To delete the custom prompt and reinstate the
system prompt, press nine.
To delete the custom prompt and reinstate the
system prompt, say “System” or press nine.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 41
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
545
To replace this custom prompt with a new custom To replace this custom prompt with a new custom
prompt, press three.
prompt, say “New Prompt” or press three.
546
547
548
549
You have no deleted messages.
You have one deleted message.
...deleted messages.
N/A
N/A
N/A
To recover deleted messages, press two.
To recover deleted messages, say “Recover” or
press two.
550
To recover this message, press seven.
To recover this message, say “Recover” or press
seven.
551
552
Message recovered.
N/A
To purge this message, press nine.
To purge this message, say “Purge” or press
nine.
553
554
Message purged.
N/A
To listen to deleted messages, press one.
To listen to deleted messages, say “Listen” or
press one.
555
556
To recover all messages, press two.
To purge all messages, press three.
To recover all messages, say “Recover” or press
two.
To purge all messages, say “Purge” or press
three.
557
558
559
560
561
562
563
...messages recovered.
...messages purged.
N/A
N/A
...message recovered.
N/A
...message purged.
N/A
For message options, press five.
For more options, press nine.
For message options, say “Options” or press five.
For more options, say “More” or press nine.
To change the fax destination number, press one. To change the fax destination number, say “Num-
ber” or press one.
564
Please enter the extension number of your fax
destination, followed by the pound (or hash) key.
Please say or enter the extension number of your
fax. Then say or press pound (or hash).
565
566
567
568
569
570
Your fax destination is...
N/A
N/A
N/A
N/A
N/A
You have chosen not to have a fax destination.
Invalid extension.
Fax destination saved.
Fax destination erased.
To cancel unheard sent voice mail messages,
press one.
To cancel unheard sent voice mail messages, say
“Unheard” or press one.
Page 42
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
571
572
573
574
575
All sent messages have been heard.
Enter the destination mailbox.
N/A
Say or enter the destination mailbox.
This mailbox has one unheard message.
...unheard messages.
N/A
N/A
To append to the message, press two.
To append the message, say “Append” or press
two.
576
577
578
To leave a Voice Mail message, press one.
To make a return call, press two.
To leave a Voice Mail message, say “Voice Mail”
or press one.
To make a return call, say “Call Back” or press
two.
Please hold while your call is being transferred to
an outside number.
N/A
579
580
581
582
Enter the number of the remote mailbox.
... followed by pound (or hash).
…has just listened to the original message.
This mailbox has...
Say or enter the number of the remote mailbox.
N/A
N/A
N/A
583 - 586 Not used
Not used
587
To hear the recipients, press three.
To hear the recipients, say “Hear” or press three.
588 - 591 Not used
Not used
N/A
592
593
I’m sorry. I’m not allowed to dial that number.
Message received from an outside number with
no caller ID information.
N/A
594
I’m sorry. I do not have valid Caller ID informa-
tion.
N/A
595
596
…the network…
N/A
N/A
Your call is being handled by the Mitel voice pro-
cessing system.
597
598
599
600
601
602
603
604
You have no new e-mails.
... new e-mails
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
you have one new e-mail.
...saved e-mails.
You have one saved e-mail.
You have no new faxes.
... new faxes.
You have one new fax.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 43
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
605
606
607
608
...saved faxes.
N/A
N/A
N/A
You have one saved fax.
The system has not been properly configured.
To listen to voice mails, press one.
To listen to voice mails, say “Voice Mail” or press
one.
609
610
To listen to e-mails, press three.
To listen to faxes, press six.
To listen to e-mails, say “E-mail” or press three.
To listen to Fax messages, say “Facsimile” or
press six.
611
612
613
614
You have no new messages.
with the subject...
N/A
N/A
N/A
I’m sorry, you cannot delete this e-mail.
To reply to all recipients, press one.
To reply to all recipients, say “Everyone” or press
one.
615
616
617
618
To reply to just the sender, press two.
To reply to just the sender, say “Sender” or press
two.
I’m sorry, this message was received from an
unknown source.
N/A
Please enter the digits for the fax destination and
wait for further instructions.
N/A
The system could not access your e-mail account N/A
with the known password.
619
620
621
622
623
624
...totalling
N/A
...pages
N/A
I’m sorry, you cannot delete this fax.
For voice mails, press one.
For e-mails, press two.
For faxes, press three.
N/A
For voice mails, say “Voice Mail” or press one.
For e-mails, say “E-mail” or press two.
For faxes, say “Facsimile” or press three.
625 - 629 Not used
Not used
N/A
630
631
632
voice mail
e-mail
Fax
N/A
N/A
633 - 644 Not used
Not used
N/A
645
646
647
...flagged...
...saved....
N/A
...answered...
N/A
Page 44
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
648
649
650
651
652
653
654
655
656
657
658
659
660
661
...recent...
N/A
...deleted...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
…one page…
...voice mails...
...e-mails...
...faxes...
This message is marked...
...flagged...
...saved...
...answered...
...recent...
...deleted...
...with attachment...
For your voice mail envelope, press one.
For your voice mail envelope, say “Voice Mail” or
press one.
662
663
For your e-mail envelope, press two.
For your fax envelope, press three.
For your e-mail envelope, say “E-mail” or press
two.
For your fax envelope, say “Facsimile” or press
three.
664
665
For message filters, press six.
For message filters, say “Filters” or press six.
For the message subject, press three.
For the message subject, say “Subject” or press
three.
666
667
668
...message subject...
N/A
N/A
...message filters...
For the number of pages, press three.
For the number of pages, say “Pages” or press
three.
669
670
671
672
673
674
675
676
You cannot turn all fax envelope options off.
...number of pages...
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
You have no new voice mails.
Fax scheduled for delivery.
...new voice mails.
You have one priority voice mail.
You have one new voice mail
...saved voice mails…
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 45
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
677
678
You have one saved voice mail.
To listen to messages, press one.
N/A
To listen to messages, say “Messages” or press
one.
679
680
681
The system is momentarily unable to process
your request.
The system is momentarily unable to process
your request.
To wait for resources to become available, press
one.
To wait for resources to become available, say
“Wait” or press one.
To cancel the request and return to a previous
menu, press star.
To cancel the request and return to a previous
menu, say “Cancel” or press star.
682
683
684
685
686
687
Not used
Not used
N/A
You have one unheard voice mail.
You have one heard voice mail.
… unheard voice mail…
… heard voice mail…
N/A
N/A
N/A
You have no unheard voice mails.
N/A
688 - 692 Not used
Not used
N/A
693
You have one priority e-mail
694 - 699 Not used
Not used
700
N/A
Please spell the first few letters of where you
would like to search in the directory.
701
702
703
704
705*
706
707
708
709
710
711
...hours...
N/A
...hour...
N/A
<10 second pause>
<five second pause>
<one second pause>
Fax canceled
N/A
N/A
N/A
N/A
phone number…
Not used
N/A
Not used
Your results match more than…
…entries.
Your results match more than…
…entries.
If you would like to browse these results, press
one. To filter your search, press two.
If you would like to browse these results, please
say “Yes” or press one. To filter your search, say
“No” or press two.
Page 46
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
712
713
If the result is the first name, press one. Other-
wise, please tell me the first name by pressing
the keys on your telephone.
If that name is the first name, say “Yes” or press
one. Otherwise, please tell me the first name by
saying, spelling, or pressing the keys on your
telephone.
If the result is the last name, press one. Other-
If that name is the last name, say “Yes” or press
wise, please tell me the last name by pressing the one. Otherwise, please tell me the last name by
keys on your telephone.
saying, spelling, or pressing the keys on your
telephone.
715 - 716 Not used
Not used
N/A
717
718
719
720
721
722
…one saved voice mail
…one saved e-mail
…one saved fax
N/A
N/A
…one saved message
… unheard voice mails
… heard voice mails
N/A
N/A
N/A
723 - 726 Not used
Not used
N/A
727
…one heard voice mail
728 - 730 Not used
Not used
N/A
731
732
I’m sorry, I didn’t understand your response.
The system prompt you have selected has two
formats.
N/A
733
734
735
736
To select the standard format, press one.
To select the standard format, say “Standard” or
press one.
To select the speech-recognition format, press
two.
To select the speech-recognition format, say
“Speech Recognition” or press two.
To replace the standard format, press one.
To replace the standard format, say “Standard” or
press one.
To replace the speech-recognition format, press
one.
To replace the speech-recognition format, say
“Speech Recognition” or press one.
737 - 738 Not used
Not used
N/A
739
Speech recognition has been disabled for this
call.
740
741
742
Not used
... messages…
...seen...
Not used
N/A
N/A
743 - 744 Not used
745 You have no saved voice mails.
Not used
N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 47
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762*
763*
764*
765*
766*
Not used
Not used
N/A
You have no saved e-mails.
Not used
Not used
N/A
You have no saved faxes.
Not used
Not used
N/A
voice mail received...
E-mail received...
Fax received...
Priority voice mail received...
Priority e-mail received...
Not used
N/A
N/A
N/A
N/A
Not used
N/A
and seen
and recent
N/A
and answered
and deleted
N/A
N/A
Not used
Not used
N/A
...Million...
...Billion...
N/A
...Trillion...
N/A
...Minus...
N/A
(For U.S. systems) ...Dollar...
(For European systems)…Pound…
N/A
767*
768*
769*
(For U.S. systems) ...Dollars...
(For European systems)…Pounds…
N/A
N/A
N/A
(For U.S. systems) ...Cent...
(For European systems)…Pence…
(For U.S. systems) ...Cents...
(For European systems)…Pence…
770
771*
772*
773
<Pause>
O’clock
N/A
N/A
N/A
...Point...
I was unable to connect to your voice mail server. N/A
774
I was unable to connect to your e-mail server.
I was unable to connect to your fax server.
N/A
N/A
775
Page 48
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
776
777
If you have changed your password, press one.
If you have changed your password, say “Pass-
word” or press one.
To continue without these messages, press
pound.
To continue without these messages, say “Con-
tinue” or press pound.
778*
779*
780*
781*
782*
783*
784*
785*
786*
787*
788*
789*
790*
791*
792*
793*
794*
795*
796*
797*
798*
799*
800*
801*
802*
803*
804*
805*
806*
dash
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
ampersand
at
left parenthesis
right parenthesis
underscore
space
Tilde
a
b
c
apostrophe
lower A
lower B
lower C
d
e
F
exclamation point
lower D
lower E
lower F
g
h
I
star
lower G
lower H
lower I
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 49
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
807*
808*
809*
810*
811*
812*
813*
814*
815*
816*
818*
819*
820*
821*
822*
823*
824*
825*
826*
827*
828*
829*
830*
831*
832*
833*
834*
835*
836*
837*
838*
839*
j
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
k
l
pound (or hash)
lower J
lower K
lower L
m
n
o
lower M
lower N
lower O
p
q
r
s
lower P
lower Q
lower R
lower S
T
u
v
question mark
lower T
lower U
lower V
w
x
Y
z
Page 50
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
840*
841*
842*
843*
844*
845*
846*
847*
848*
849*
850
lower W
N/A
lower X
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
lower Y
lower Z
colon
period
comma
forward slash
backward slash
plus sign
Please hold while I check your e-mail.
...one unreadable message
...unreadable messages
You have no unreadable messages
To manage unreadable messages, press six
unreadable message...
851
852
853
854
855
856
If you are finished, please press pound (or hash).
Otherwise, press the next key to continue spell-
ing.
857
858
859
860
861
Your quota grace limit has been reached.
Please hold while I check your messages.
The message could not be played.
Not used
N/A
N/A
N/A
Not used
N/A
I’m sorry there are no network mailboxes avail-
able for Node...
862
863
I’m sorry. This message cannot be forwarded.
N/A
I could not connect to any of your remote servers. N/A
You will be redirected to the local voice mail view.
864 - 875 Not used
Not used
876
877
878
To record a standard greeting, press one.
To record a standard greeting, say “Standard” or
press one.
To copy the standard greeting to the speech-rec-
ognition greeting, press two.
To copy the standard greeting to the speech-rec-
ognition greeting, say “Copy” or press two.
To record a speech-recognition greeting, press
three.
To record a speech-recognition greeting say
“Speech Recognition” or press three.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 51
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
879
If you would like to copy this recording to the
speech-recognition greeting, press one.
If you would like to use this recording as the
speech-recognition greeting, say “Copy” or press
one.
880
To record a new speech-recognition greeting,
press three.
To record a new speech-recognition greeting, say
“New” or press three.
881
882
ñ (pronunciation: en-yay)
N/A
N/A
I'm sorry. This system prompt is not available for
replacement.
883
884
The following message could not be delivered
to...
N/A
To disable Speech Recognition mailbox com-
mands for this call, press eight.
To disable Speech Recognition mailbox com-
mands for this call, say 'Disable' or press eight.
885
886
Speech Recognition disabled.
N/A
N/A
I could not create a secure connection to your
remote server. You will be redirected to the local
voice mail view.
887
888
Please contact your system administrator.
N/A
N/A
E-Mail Reader was unable to retrieve your faxes
from your e-mail server due to a login failure.
889
890
E-Mail Reader was unable to retrieve your e-
mails from your e-mail server due to a login fail-
ure.
N/A
Please enter your e-mail account password. This
is case sensitive. Using the keypad, you can
Please spell or enter your e-mail account pass-
word. This is case sensitive. You can speak sym-
scroll through symbols, numbers, and letters, both bols, numbers, and letters. For upper case letters,
lower and upper case.
say “Upper” followed by the letter.
891
Using the keys on your telephone, please spell
the last name of the person. Then press pound
(or hash). For the letter Q, press seven. For the
letter Z, press nine.
Please say the last name of the person you are
trying to reach. Otherwise, using the keys on your
telephone, please spell the last name of the per-
son, then press pound (or hash). For the letter Q,
press seven. For the letter Z, press nine.
892
893
894
895
896
You have no voice mails
You have no e-mails
You have no faxes
N/A
N/A
N/A
N/A
...Network extension...
To enable Speech Recognition mailbox com-
mands for this call, press eight.
To enable Speech Recognition mailbox com-
mands for this call, say “Enable” or press eight.
897
898
There was an error accessing your messages;
you will be returned to the main menu
N/A
...Network Mailbox...
N/A
Page 52
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
899
N/A
I think you said “delete.” If this is correct, please
press one; if this is not correct, please press two.
900
901
902
903
Speech Recognition enabled.
N/A
No days selected.
No days selected.
On
Off
On
Off
904 - 906 Not used
Not used
907
908
Message dated…
E-Mail Reader was unable to retrieve your faxes
Message dated…
E-Mail Reader was unable to retrieve your faxes
and e-mails from your e-mail server due to a login and e-mails from your e-mail server due to a login
failure.
failure.
909
910
911
To copy this message to additional mailboxes,
press four.
To copy this message to additional mailboxes,
say “Copy” or press four.
To spell a new name, press four.
To spell a new name, say “new name,” or press
four.
Using the keys on your telephone, please spell
the first name of the person. Then press pound
(or hash). For the letter Q, press seven. For the
letter Z, press nine.
Please say the full name of the person you are
trying to reach. Otherwise, using the keys on your
telephone, please spell the first name of the per-
son, then press pound (or hash). For the letter Q,
press seven. For the letter Z, press nine.
912
Using the keys on your telephone, please spell
the last name of the person. Then press pound
(or hash). For the letter Q, press seven. For the
letter Z, press nine.
Please say the full name of the person you are
trying to reach? Otherwise, using the keys on
your telephone, please spell the last name of the
person, then press pound (or hash). For the letter
Q, press seven. For the letter Z, press nine.
913
914
When you are finished entering mailbox numbers, When you are finished entering mailbox numbers,
press star to exit.
say “Finished” or press star to exit.
Enter the destination mailbox or Group list num-
ber. For the Directory, press pound (or hash).
When you are finished entering the destination,
press star to exit
Say or enter the destination mailbox or group list
number. For the directory, say “Directory” or press
pound (or hash). When you are finished entering
the destination press star to exit.
915
916
917
918
919
... or if you are finished listening to the message,
Hang up.
N/A
Subscriber access is not programmed yet. Please N/A
contact the system administrator.
I am sorry, I could not complete your call at this
time. Please try again later.
N/A
Message access is not configured. Please con-
tact your system administrator.
N/A
To change your main menu e-mail reader count,
press four.
To change your main menu e-mail reader count,
say e-mail reader count or press four.
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Page 53
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
920
921
Main Menu E-Mail Reader Count is currently
enabled.
N/A
N/A
Main Menu E-Mail Reader Count is currently dis-
abled.
922
923
924
To enable, press one.
To disable, press one.
To enable, say “enable” or press one.
To disable, say “disable” or press one.
N/A
Main Menu E-Mail Reader Count has been auto-
matically disabled, please go to the personal
options menu to re-enable this feature.
926
927
928
For help with password special keys, press two.
For help with password special keys, say “Help”
or press two.
To repeat the following instructions press zero at
any time.
To repeat the following instructions say “Repeat”
or press zero at any time.
Enter the destination mailbox or Group list num-
ber. When you are finished entering the destina-
tion, press star to exit.
Say or enter the destination mailbox or group list
number. When you are finished entering the des-
tination, press star to exit.
929
930
931
932
933
934
935
936
937
“equal to sign”
“greater than sign”
“less than sign”
“semi colon sign”
“percent sign”
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
“dollar sign”
“pipe sign”
“pound (or hash) sign”
I am sorry, you must enter a password for security N/A
reasons. Please, enter your new password, then
press pound (or hash).
938
939
To listen to all additional messages, please press
eight.
Say “All Messages” or press eight to listen to all
additional messages.
The locations of special characters are... For
space, at, hyphen, underscore, equals sign,
comma, greater than, and right parenthesis, use
key “zero.” For exclamation point, pipe, apostro-
phe, colon, semi-colon, forward slash, and back-
slash, use key “one.” For period, tilde, dollar,
asterisk, ampersand, percentage, plus, less than
and left parenthesis, use key “star.” For pound (or
hash), use key “pound (or hash).”
N/A
Page 54
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Reference
Default ASR and Non-ASR Voice Prompts
Table 4. Voice Prompts: Non-ASR and ASR (Continued)
Prompt
Content (Non-ASR)
ID
Content (ASR)
940
This call routing application does not have an
associated digit translation node. Please assign a
digit translation node using the System Manager
interface before attempting to assign an Audiotex
greeting using the System Administrator interface.
N/A
941
942
E-Mail Reader encountered an error while trying
to connect to your e-mail server. Please contact
your system administrator for further assistance.
N/A
N/A
E-mail Reader was unable to connect to your e-
mail server. The server may be down or there
may be a configuration issue with your E-Mail
Reader Profile. Please contact your system
administrator for further assistance.
943
944
E-Mail Reader cannot connect to your e-mail
server due to an encryption mismatch. Please
contact your system administrator for further
assistance.
N/A
N/A
I am sorry, your password must be at least four
digits long. Please, enter your new password,
then press pound.
945-946 Not used.
Not used.
947
948
To save this message, press nine.
To save this message, say “Save” or press nine.
To delete this message, press seven.
To delete this message, say “Delete” or press
seven.
949
950
951
952
953
To swap your key settings for save and delete,
press three.
To swap your key settings for save and delete,
say “Swap” or press three.
Your current key settings are seven for save and
nine for delete.
N/A
Your current key settings are nine for save and
seven for delete.
N/A
To swap the key settings, press 1.
To swap the key settings say “Swap” or press
one.
Your settings have been changed.
N/A
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
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