LG CORDZERO R975 User Manual

OWNER'S MANUAL  
R9  
• Charge the battery fully before first use.  
• Read the Safety Instructions before using the product.  
• After reading this manual, keep it in an easily accessible location.  
MFL69826107  
Copyright © 2020 LG Electronics Inc. All Rights Reserved  
3
TABLE OF CONTENTS  
4
IMPORTANT SAFETY  
INSTRUCTIONS  
4
4
7
READ ALL INSTRUCTIONS BEFORE USE  
WARNING STATEMENTS  
CAUTION STATEMENTS  
8
BEFORE USING THE ROBOT  
CLEANER  
8
Parts and Specifications  
11 Charging  
14 OPERATION  
14 Using the Robot Cleaner  
15 Control Panel  
16 Choosing a Cleaning Mode  
18 Choosing an Auxiliary Function  
19 SMART FUNCTIONS  
19 Using LG ThinQ Application  
23 Using Smart Diagnosis  
25 MAINTENANCE  
25 Regular Cleaning  
30 TROUBLESHOOTING  
30 Before Calling for Service  
32 LIMITED WARRANTY  
32 USA  
Rev.03_070320  
4
IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USE  
Safety Messages  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read  
and follow all safety messages.  
This is the safety alert symbol.  
The symbol alerts you to potential hazards that can kill or injure you and others. All safety  
messages will follow the safety alert symbol and either the word WARNING or CAUTION.  
These words mean:  
WARNING  
You may be killed or seriously injured if you do not follow instructions.  
CAUTION  
You may be injured or cause damage to the product if you do not follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,  
and tell you what may happen if the instructions are not followed.  
WARNING STATEMENTS  
WARNING  
To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when  
using this product, follow basic precautions, including the following:  
Technical Safety  
This appliance is not intended for use by persons (including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or  
instruction concerning use of the appliance by a person responsible for their safety. Children should be  
supervised to ensure that they do not play with the appliance.  
If the power supply cord is damaged, it must be replaced by an LG Electronics Customer Information  
Center or dealer in order to avoid a potential hazard.  
Do not allow children to play with or hang on the appliance.  
Do not allow children to sit on the appliance.  
Do not allow the appliance to be used as a toy. Close attention is necessary when used by or near  
children.  
Do not use the appliance outdoors or on wet surfaces.  
Place the cords from other appliances out of the area to be cleaned.  
Do not operate the appliance in a room where an infant or child is sleeping.  
5
Do not operate the appliance in a room that has lit candles on furniture that the appliance may  
accidentally hit or bump into.  
Do not operate the appliance in an area where there are lit candles or fragile objects on the floor to be  
cleaned.  
For your safety, do not remove the battery from the appliance. If you need to replace the battery of  
the appliance, take it to an authorized LG Electronics Customer Information Center or dealer for  
assistance.  
Use only as described in this manual. Use only manufacturer’s recommended attachments.  
Do not use the appliance with damaged power cord or plug. The cord must be replaced. If the  
appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,  
return it to an LG Electronics Customer Information Center.  
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair,  
and anything that may reduce airflow.  
Keep clothing and hair, fingers, or other parts of the body away from openings and moving parts.  
Do not use the appliance without the dust bin and filters in place.  
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp  
edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.  
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.  
Do not handle the power cord, plug, or appliance controls with wet hands.  
Battery  
Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in  
electric shock, fire and/or serious injury.  
Prevent unintentional starting. Ensure the switch is in the off position before connecting to the battery  
pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or  
energizing an appliance that has the switch on invites accidents.  
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries  
may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.  
Follow all charging instructions and do not charge the battery pack or appliance outside of the  
temperature range specified in the instructions. Charging improperly or at temperatures outside of the  
specified range may damage the battery and increase the risk of fire.  
Never use the battery, adapter, or charging station from other appliances with this appliance. Use only  
the battery and the charging station provided by LG Electronics.  
Never use the battery, adapter, or charging station from this appliance with other appliances.  
Under abusive conditions, liquid may be ejected from the battery. If this happens, avoid contact. If  
contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help.  
Liquid ejected from the battery may cause irritation or burns.  
Do not disassemble, remove or short-circuit the battery.  
Do not apply heat or shock to the battery.  
Have the battery replaced when it is no longer able to hold a charge.  
When disposing of this appliance, follow regulations for disposal of rechargeable lithium-ion batteries.  
Follow all local ordinances and regulations when handling or disposing of the battery.  
Have servicing performed by a qualified repair person using only identical replacement parts. This will  
ensure that the safety of the product is maintained.  
Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated  
in the instructions for use and care.  
6
In case rechargeable battery is included in this product, the entire device should be recycled in  
compliance with rechargeable battery recycling standards because of the internal battery. To dispose of  
Battery Specifications  
Model Name  
EAC63419402  
Type  
Rechargeable Lithium-ion Battery  
DC 21.6 V / 4000 mAh (Min. 3800 mAh)  
Standard charge at 77±9 °F (25±3 °C)  
Rated Capacity  
Charging Temperature  
Installation  
Make sure the power cord of the home station is not crushed under a heavy object or damaged by  
contact with sharp objects. If the power cord is broken, do not plug it in. Take it to an authorized LG  
Electronics Customer Information Center or dealer for assistance.  
Do not use a power strip, an extension power cable or adapter with this appliance.  
Do not install the appliance where it may be exposed to water, rainfall or moisture.  
Do not install the appliance or the home station in a high temperature environment.  
Do not place the home station and the appliance near a heating device.  
Operation  
Do not touch the power cord and plug with wet hands.  
Always grip the power plug firmly, not the cord, and pull straight out from the socket to unplug the power  
cord.  
Do not to touch the prongs with your fingers, when pulling out the power plug.  
Do not force the power plug to bend.  
Do not use the power plug when it has been damaged or loosened.  
Do not allow children or pets to play with or sit on the appliance at any time.  
Do not use the appliance while an object is hanging from it.  
Do not leave children or pets near the appliance unsupervised.  
Do not operate the robot cleaner in narrow spaces such as closets or on elevated surfaces such as  
stairs or tables.  
Do not insert hands, feet, or any body part, below the brush or wheels of the appliance while in use.  
Do not operate the appliance on a floor that has more than a 10 degree incline.  
The appliance is only intended for domestic use such as household cleaning. Do not use it for  
commercial, experimental or industrial purposes.  
Do not use in commercial applications such as workshops or garages or around indoor swimming pools,  
etc.  
Maintenance  
Turn off the main power switch before cleaning or servicing the robot cleaner.  
If any abnormal sound, odor, or smoke is generated by the appliance, remove it from the home station  
and turn off the main switch on the rear side of the appliance.  
Do not spray or use water, inflammable materials such as gasoline or thinners, or surfactants such as  
detergent or bath soap near the appliance.  
7
CAUTION STATEMENTS  
CAUTION  
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product  
or property when using this product, follow basic safety precautions, including the following:  
Installation  
Remove any cables or string from the floor before starting.  
Make sure the appliance is not put on a table or desk when the power is on.  
Operation  
Do not use the appliance around a banister, staircase or any area where it could fall.  
Close the top cover on the main unit before starting cleaning.  
Do not use the appliance when the dust bin is completely full.  
Use protective covers on chair legs, table legs or other narrow pieces of furniture to reduce the  
possibility of scratches or damage from collisions.  
Do not put water, detergent, or other liquids into or onto the appliance.  
Ensure that liquids do not seep into the appliance. If liquid gets inside of the appliance, turn off the  
power supply and take the appliance to an authorized LG Electronics Customer Information Center or  
dealer for assistance.  
Remove thin mats or carpets that may be damaged.  
Maintenance  
Frequently empty the dust bin to maintain the cleaning performance.  
Do not let the appliance and charging terminals of the home station come into contact with metal  
objects.  
Do not use or store the appliance at temperatures below 41 °F (5°C) or above 100 °F (38°C).  
Do not allow the appliance to sweep up liquids, blades, thumb tacks, sawdust, sharp objects or hot or  
cold ashes.  
Do not drop the appliance or subject it to strong impacts.  
To save energy, turn off the main power switch when the appliance is not in use for long periods.  
Close doors to rooms that do not require cleaning. The robot cleaner may cross over low thresholds and  
enter into rooms that you do not want cleaned.  
SAVE THESE INSTRUCTIONS  
BEFORE USING THE ROBOT CLEANER  
8
BEFORE USING THE ROBOT CLEANER  
Parts and Specifications  
Front View  
LED  
3D DUAL Eye  
Control Panel  
a
b
c
d
Nozzle  
Bottom View  
Brush  
Cliff Detection Sensors  
Top Cover Release Button  
Exhaust Port  
a
d
e
f
Charging Terminals  
b
Brush Release Button  
c
BEFORE USING THE ROBOT CLEANER  
9
Rear View  
Top Cover  
Cyclonic Mesh Filter  
Dust Bin Release Button  
Dust Bin  
a
f
g
h
i
j
Dust Suction Port  
b
Dust Sensors  
c
HEPA Filter  
Pre-Filter  
d
Main Power Switch  
Pre-Filter Case  
e
NOTE  
The filters will eventually need to be replaced. To purchase replacement filters, call an LG Electronics  
Home Station  
Charging Terminals  
Cord Keeper  
a
b
BEFORE USING THE ROBOT CLEANER  
10  
Accessories  
Remote Control  
Batteries for Remote Control (AAA)  
Pre-Filter  
a
c
d
Remote Control Station  
b
Specifications  
Robot Cleaner  
Model  
R975**  
Maximum Physical Dimensions  
(Width × Depth × Height)  
10.5 × 13 × 5.6 inches  
(286 × 330 × 143 mm)  
Weight  
Approximately 9.2 lb (4.17 kg)  
Power Consumption  
45 W (Zigzag or Edge mode)  
90 W (Zigzag or Edge mode with Turbo function)  
200 W (Spiral Spot mode)  
310 W (Spiral Spot mode with Turbo function)  
Charging Time  
Approximately 4 hours  
Cleaning Time  
(Based on general wood floor)  
(Smart Turbo off)  
Up to 90 minutes (Zigzag or Edge mode)  
Up to 60 minutes (Zigzag or Edge mode with Turbo  
function)  
Rating  
DC 21.6 V  
Home Station  
Model  
Input  
R96C  
120 V~ 60 Hz 70 W  
DC 25.6 V 2.4 A  
Output  
This product is a Class I laser device of which conformity assessment is conducted in accordance with  
the IEC 60825-1.  
Battery run time is the result of using a fully charged battery according to the LG Electronics test  
standard. Results may be different depending on actual use environment and period of use.  
BEFORE USING THE ROBOT CLEANER  
11  
Inserting Batteries into the Remote  
Control  
Charging  
Before Charging the Battery  
Release the tab at the back of the remote  
control to open the battery cover.  
1
Charging takes place even if the main power  
switch of the robot cleaner is turned off.  
The charging time depends on the status of the  
battery.  
Insert two AAA batteries into the remote  
control.  
2
It takes approximately 4 hours to fully charge  
the battery after it is completely discharged.  
Make sure the + and - ends of the batteries  
are aligned properly.  
Clean the charging terminals using a soft cloth.  
If the charging terminals are dirty or covered  
or obstructed with foreign material, the robot  
cleaner may not be charged normally.  
Charging may not take place if the ambient  
temperature is below 41°F (5°C). Charge the  
robot cleaner indoors.  
If it is necessary to store the robot cleaner for  
a long period of time, fully charge the battery  
every 6 months.  
Storing the robot cleaner for a long period of  
time without periodically charging the battery  
may cause a battery malfunction.  
Insert the bottom of the battery cover into the  
remote control and close the cover.  
3
If cleaning is not started from the home station  
or you lift and move the robot cleaner, it may  
take a longer time to find the home station.  
Installing the Home Station  
Battery Level Indicator  
Remove the protective film attached to the  
home station, the robot cleaner, and the  
nozzle.  
1
The battery level is indicated on the control  
panel, as follows.  
The remaining battery level is displayed in  
If the protective film is not removed, the robot  
cleaner may have difficulty finding the home  
station or it may affect performance.  
3 stages (  
) according to the  
r s t  
amount of power remaining.  
The battery level indicator flashes when the  
robot cleaner needs to be charged.  
Position the home station on a hard, level floor  
to prevent sliding during docking.  
2
The battery level indicator flashes while  
recharging is in progress, showing the battery  
level.  
Locate the home station where there are no  
obstacles within 5 ft (1.5 m) of either side and  
within 6.5 ft (2 m) of the front.  
If recharging is complete, the battery level  
indicator turns on.  
1.5 m  
1.5 m  
2 m  
BEFORE USING THE ROBOT CLEANER  
Insert the power plug into an outlet.  
12  
NOTE  
3
If power is not supplied to the home station, the  
robot cleaner will not charge.  
When the home station is turned on, the LED  
will light up.  
Do not place the home station in a confined  
space, as this will make it difficult for the robot  
cleaner to return to the home station.  
Always keep the home station plugged in when  
in use. If the home station is not plugged in, the  
robot cleaner will not return to the home station  
to charge automatically.  
To secure the location of the home station,  
attach an easily removable thin double-sided  
adhesive tape to the rubber pads on the left and  
right at the bottom of the home station.  
Wrap the unwanted length of power cable  
around the cord keeper to prevent the robot  
cleaner wheels from rolling over the cable.  
Turning on the Power Supply  
4
Turn the main power switch ON a at the back of  
the robot cleaner to turn on the power supply.  
To power off the robot cleaner, turn the main  
power switch OFF b.  
Place the home station against the wall so that  
it does not move.  
5
NOTE  
If the robot cleaner does not turn on or nothing  
is displayed on the control panel, charge the  
robot cleaner manually by placing it on the  
home station.  
The Power button on the remote control  
operates only when the main power switch is  
turned on.  
WARNING  
Wrap the power cable around the cord  
keeper to prevent the robot cleaner wheels  
from rolling over the cable. Failure to do so  
could damage the robot cleaner or the power  
cord, resulting in an electric shock or injury.  
BEFORE USING THE ROBOT CLEANER  
13  
To resume cleaning while the robot cleaner is  
charging, press the Start/Stop button on the  
control panel or the remote control.  
Turning on the Standby Power Supply  
Press and hold the Start/Stop button a for 3  
seconds or press the Power button b on the  
remote control.  
Manual Charging  
To turn off the standby power supply, press the  
Start/Stop button a or press the Power button  
b on the remote control again.  
Moving the Robot Cleaner  
Charge the battery manually if using the robot  
cleaner for the first time after purchasing or if the  
battery is completely discharged.  
Insert the power plug of the home station into  
a power outlet.  
1
Turn on the main power switch.  
2
Charging occurs even if the main power  
switch is off.  
NOTE  
Turning off the standby power supply  
disconnects the robot cleaner from the LG  
ThinQ application.  
Place the robot cleaner onto the charging  
terminals a by aligning it to the front side of  
3
In the following situations, the robot cleaner  
automatically turns off the standby power supply  
after 10 minutes:  
the home station.  
When charging begins, the battery charging  
indicator b turns on.  
When the robot cleaner is unable to come out  
of a complicated space such as the space  
below the dining table while cleaning.  
When the wheels of the robot cleaner spin  
with no traction or the robot cleaner is caught  
on an obstacle and is unable to escape it.  
When the robot cleaner is standing by in a  
place other than the home station.  
Automatic Charging  
Using the Home Button  
The robot cleaner automatically returns to the  
home station at the end of a cleaning cycle or  
when its battery is running low.  
To return the robot cleaner to the home station,  
press the Home button on the robot cleaner or on  
the remote control. The robot cleaner moves to the  
home station to start charging.  
NOTE  
If the robot cleaner does not move to the home  
station to charge, it can be manually placed onto  
the home station.  
If the robot cleaner returns to the home station  
to recharge during a cleaning cycle, the cleaning  
mode icon flashes. After recharging, the robot  
cleaner continues the cleaning cycle.  
If the cleaning mode has been changed while  
charging, the robot cleaner will not resume  
cleaning.  
If the robot cleaner is connected to the LG  
ThinQ application and finishes charging  
between 9 PM and 6 AM, it will not resume  
cleaning. This cannot be changed.  
OPERATION  
14  
Preparing Cleaning Area  
OPERATION  
Check the following items before use:  
Remove cables or long strings from the floor.  
Using the Robot Cleaner  
Roll up or remove thin mats or thick area rugs.  
Thin mats can get stuck in the nozzle, and the  
robot cleaner will stop operating. The robot  
cleaner may be unable to climb onto area rugs  
with pile thicker than 0.79” (20 mm).  
Before Starting  
The run time may decrease depending on  
conditions of use or selected auxiliary functions.  
Collisions can occur during cleaning when the  
sensor cannot detect the obstacle.  
Remove fragile objects and obstacles from the  
floor.  
Examples of obstacles that may be difficult to  
detect include thin chair or table legs, glossy  
or shiny furniture, and mirrors or glass.  
Remove foreign materials such as long  
strings, metal objects, liquids, pet waste or  
glass from the floor.  
You may hear a tapping sound from the brushes  
when the robot cleaner is cleaning laminate  
floors or uneven floors.  
Remove or protect furniture with narrow legs.  
The robot cleaner may not detect narrow  
objects and could bump into or push them.  
If manually placing the robot cleaner away from  
the home station to start cleaning, choose an  
area that is flat and free of obstacles.  
Close the doors of any room that you do not  
want the robot cleaner to enter.  
If the robot cleaner starts cleaning from the  
home station, the robot cleaner can find the  
home station faster when cleaning is completed.  
Move shoes or other clutter at least 2 inches  
(5 cm) away from thresholds. The robot  
cleaner’s cliff sensor may become confused  
and cause it to cross over a threshold it  
cannot climb back over.  
If the dust bin cover is open or the dust bin is  
missing, the robot cleaner will stop cleaning and  
announce a problem.  
Close any balcony doors as the robot  
cleaner’s wheels may get stuck while  
cleaning.  
If water gets inside the robot cleaner, do not  
attempt to shake the water out of the robot  
cleaner. Turn off the main power switch and  
place the robot cleaner in a well-ventilated area  
out of direct sunlight for at least 48 hours until  
completely dry.  
The robot cleaner can cross over thresholds that  
are up to 0.79 inches (20 mm) high depending  
on the shape and material of the threshold.  
If the robot cleaner senses a moving object in its  
path, such as a person or pet, it will request that  
it move.  
OPERATION  
15  
Status Display  
Control Panel  
The status display shows the selected cleaning  
mode, auxiliary functions, and status of the robot  
cleaner.  
Touch Buttons  
Press the touch button icons to start the robot  
cleaner or quickly choose a cleaning mode.  
Cleaning Modes  
a
Start/Stop Button  
a
d: Spiral Spot Mode  
b: Edge Mode  
Press the Start/Stop button to start or stop  
the robot cleaner.  
c: Zigzag Mode  
Press and hold the Start/Stop button for 3  
seconds to turn the robot cleaner on or off.  
Auxiliary Functions  
b
f: Smart Turbo Function  
Mode Button  
b
i: Repeat Function  
Press the Mode button to set a cleaning  
mode.  
Status Indicators  
c
a: HomeView  
f: Wi-Fi Connection  
r: Battery Level  
q: Mute  
Options include Spiral Spot mode, Zigzag  
mode, and Edge mode  
Turbo Button / Wi-Fi Button  
c
Press the Turbo button to activate or  
deactivate the Turbo mode.  
z: Schedule  
Press and hold the Turbo button for 3  
seconds to connect the robot cleaner to the  
LG ThinQ application.  
q: Error Indicator  
NOTE  
Home Button  
The Wi-Fi connection indicator lights up when  
the robot cleaner is connected to the LG ThinQ  
application or a wireless network.  
d
Press the Home button to return the robot  
cleaner to the home station to charge.  
The Wi-Fi connection indicator blinks while  
connecting the robot cleaner in the LG ThinQ  
application.  
Use the LG ThinQ application to schedule a  
cleaning time.  
OPERATION  
16  
Remote Control  
Choosing a Cleaning Mode  
Getting Started  
Select a cleaning mode on the control panel or on  
the remote control.  
Insert the power plug of the home station into  
a power outlet.  
1
Press the Mode g button to select the desired  
mode as follows.  
2
b: Edge mode  
c: Zigzag mode  
d: Spiral Spot mode  
Power Button  
a
Mode Button  
b
Press the Start/Stop button v to start  
cleaning.  
3
Start/Stop Button  
c
Repeat Button  
d
NOTE  
Language Button  
e
The selected mode displays on the control  
panel.  
a Lock Button  
f
To change the cleaning mode during operation,  
press the Start/Stop button to stop the robot  
cleaner and then select another cleaning mode.  
Smart Diagnosis Button  
g
Mute Button  
h
Smart Turbo Button  
i
Once selected, the new cleaning mode is  
retained even after the power supply is turned  
off. (For the Edge and the Zigzag modes only.)  
Directional Buttons  
j
Turbo Button  
k
The robot cleaner utilizes AI (Artificial  
Intelligence) technology in the Edge and Zigzag  
modes.  
Home Button  
l
NOTE  
The 3D DUAL Eye is included with the 3D  
camera sensor and 3D obstacle detection  
sensor. The robot cleaner learns where to go  
and identifies objects it needs to avoid.  
The a Lock button will lock the 3D camera  
sensor.  
The Power button will only operate when the  
main power switch is turned on.  
The robot cleaner detects obstacles using the  
3D DUAL Eye and remembers the locations of  
objects in the area being cleaned.  
The Language button will only operate when  
the robot cleaner is charging on the home  
station.  
The obstacle detection sensor of the 3D  
DUAL Eye may not operate normally if there  
is a human shape or something similar within  
the environment.  
When the Smart Turbo function is selected,  
the robot cleaner automatically detects dust,  
carpets or corners and adjusts the suction  
power when cleaning.  
OPERATION  
17  
The Spiral Spot mode cannot be activated while  
the robot cleaner is charging.  
Edge Mode  
Manual Mode  
You can move the robot cleaner manually by  
pressing the directional buttons on the remote  
control.  
Press the Directional buttons on the remote  
control to operate the robot cleaner.  
The robot cleaner moves in zigzag movements  
around the whole house and cleans thoroughly  
including the edges up to the wall.  
Forward/Backward Buttons (m n): Move  
the robot cleaner forward or backward.  
When a wall is detected, the robot cleaner  
reduces its speed and temporarily increases the  
suction power.  
Left/Right Rotation Buttons (o p): Turn the  
robot cleaner counter-clockwise or clockwise.  
Zigzag Mode  
CAUTION  
The robot cleaner repeats a zigzag operation to  
clean the whole house without coming into contact  
with the walls.  
Do not operate the robot cleaner in narrow  
spaces such as closets or on elevated  
surfaces such as stairs or tables.  
This mode is suitable for quick cleaning of a  
large area that is free from obstacles.  
Be careful when pressing the directional  
buttons on the remote control to prevent  
collisions or falls.  
Spiral Spot Mode  
NOTE  
When the robot cleaner encounters an obstacle  
while moving forward, it will stop automatically  
and move backward slightly.  
When the robot cleaner encounters an obstacle  
while rotating, it will rotate in the opposite  
direction.  
The robot cleaner cleans a 5 ft x 5 ft (1.5 m x 1.5  
m) area with stronger suction power.  
Use this mode to spot clean areas with heavy  
soil.  
After cleaning is finished, the robot cleaner will  
stop at the location where it started cleaning.  
OPERATION  
18  
NOTE  
Choosing an Auxiliary  
Function  
The Turbo function uses more battery power.  
The robot cleaner will be louder when running  
the Turbo function.  
Repeat Function  
The robot cleaner repeats the selected cleaning  
mode.  
Smart Turbo Function  
The robot cleaner automatically detects carpets,  
corners or dusty places and increases the suction  
power.  
To activate the Repeat function, press the  
Repeat button on the remote control.  
After cleaning is finished, the robot cleaner  
changes its direction and cleans the same area  
again.  
To activate the Smart Turbo function, press the  
Smart Turbo button on the remote control.  
To cancel the Repeat function, press the Repeat  
button again.  
NOTE  
The Smart Turbo function uses more battery  
power.  
NOTE  
In the Repeat function, the robot cleaner repeats  
the cleaning for at least 5 minutes, unless the  
cleaning is completed within 5 minutes.  
The robot cleaner will be louder when running  
the Smart Turbo function.  
Even if the Repeat function is not selected, the  
robot cleaner repeats the cleaning if the area was  
cleaned within 30 minutes.  
Turbo Function  
This function increases the suction power of the  
robot cleaner. Use this function for cleaning areas  
where strong suction power is necessary.  
To activate the Turbo function, press the Turbo  
button on the remote control or the control  
panel.  
SMART FUNCTIONS  
19  
NOTE  
SMART FUNCTIONS  
To verify the WLAN connection, check that Wi-Fi  
icon f on the control panel is lit.  
Using LG ThinQ Application  
The appliance supports 2.4 GHz WLAN  
networks only. To check your network frequency,  
contact your Internet service provider or refer to  
your wireless router manual.  
Before Using LG ThinQ  
Check the distance between the appliance and  
the wireless router (WLAN network).  
1
LG ThinQ is not responsible for any network  
connection problems or any faults, malfunctions,  
or errors caused by network connection.  
If the distance between the appliance and the  
wireless router is too far, the signal strength  
becomes weak. It may take a long time to  
register or installation may fail.  
If the appliance is having trouble connecting  
to the WLAN network, it may be too far from  
the router. Purchase a WLAN repeater (range  
extender) to improve the WLAN signal strength.  
Turn off the Mobile Data or Cellular Data on  
your smartphone.  
2
The WLAN connection may not connect or may  
be interrupted because of the home network  
environment.  
For iPhones, turn data off by going to  
Settings Cellular Cellular Data.  
The network connection may not work properly  
depending on the Internet service provider.  
The surrounding wireless environment can  
make the wireless network service run slowly.  
If the appliance cannot be registered due to  
problems with the wireless signal transmission,  
turn off the main power switch and wait about a  
minute before trying again.  
If the firewall on your wireless router is enabled,  
disable the firewall or add an exception to it.  
The wireless network name (SSID) should be a  
combination of English letters and numbers. (Do  
not use special characters.)  
Connect your smartphone to the wireless  
router.  
3
The description of the application in this manual  
may vary from the current version of the  
application.  
The LG ThinQ application is subject to change  
for appliance improvement purposes without  
notice to users.  
SMART FUNCTIONS  
20  
Smart Diagnosis  
Installing the LG ThinQ Application  
The robot cleaner can self-diagnose with the  
Smart Diagnosis function.  
Search for the LG ThinQ application from the  
Google Play Store or Apple App Store on a  
smartphone. Follow instructions to download and  
install the application.  
Refer to the Smart Diagnosis Function section  
for details.  
Depending on your smartphone model, the  
LG ThinQ application may have a limited  
NOTE  
feature set or may not work properly. Check the  
required software versions before downloading.  
The HomeGuard and HomeView functions are  
provided for personal use only.  
If using the HomeGuard or HomeView service  
for other purposes or outside the home,  
please use the personal information collection  
agreement. LG Electronics is not responsible for  
issues arising from negligent use.  
Using the Smart Functions  
The LG ThinQ application includes the following  
Smart Functions:  
The included functions vary by model.  
HomeGuard, HomeView, My Zone, Schedule  
Follow LG ThinQ application guide for details  
Cleaning, Cleaning Diary, Smart Diagnosis, etc.  
on using the SMART FUNCTIONS.  
LG ThinQ Privacy Policy:  
HomeGuard  
The robot cleaner uses motion sensor technology  
to automatically detect movement at the selected  
location, capture images and send them directly to  
your smartphone.  
HomeView  
When you set the position of the HomeGuard  
function or use the HomeView function, you can  
hear a voice alarm peroidically on the robot  
cleaner that the image is being transmitted.  
The HomeView function displays real-time video  
of your home and remotely controls the robot  
cleaner.  
When the HomeGuard is set and motion is  
detected, the front LED will blink and take 5  
pictures with a shutter sound.  
My Zone  
With the My Zone feature and the LG ThinQ  
application, a designated area of the home can be  
selected for specific cleaning attention.  
Pictures taken by the R9 are saved in the LG  
ThinQ Server and only the registered user can  
view the pictures.  
Specified Area Cleaning: Allows you to select  
part of the mapped area to clean or to clean  
selected areas in a certain order.  
If you lock the HomeView function by pressing  
the a Lock button on the remote control, the  
HomeGuard and HomeView functions will not be  
available in the LG ThinQ Application.  
Do Not Clean Area: Exclude certain areas  
such as mudrooms or pet zones if you need the  
vacuum to avoid these areas.  
Using the HomeGuard Function  
Schedule Cleaning  
Run the LG ThinQ application.  
1
Use Schedule Cleaning to set a regular cleaning  
time for the robot cleaner to begin cleaning.  
Create a login account for the application.  
2
Cleaning Diary  
Connect the robot cleaner in the application to  
control it.  
The Cleaning Diary records the date, cleaning  
mode, and start and completion times of each  
cleaning session and displays the cleaning history.  
3
Use the playback function to view an active  
cleaning map of the cleaning session.  
Select a HomeGuard function in the menu.  
4
SMART FUNCTIONS  
21  
Set the location from which the HomeGuard  
function will monitor and tap Save in the  
application.  
5
Using the My Zone Function  
Tap Draw a New Map to create a map of the  
cleaning area and designate cleaning zones.  
1
The HomeGuard location must be within the  
area stretching 5 ft (1.5 m) to either side of  
the home station and 10 ft (3 m) in front of  
the home station.  
The robot cleaner creates the map while it is  
cleaning.  
After drawing a new map, the area separator  
icon is displayed at the center of each area  
when you tap Use Map.  
To redraw the map, tap Draw a New Map  
again.  
3 m  
Tap the icon of the desired area to set the  
cleaning order.  
2
3
The icon in the selected area changes to a  
number to indicate the cleaning order.  
1.5 m  
1.5 m  
Tap Start Cleaning to begin cleaning.  
Tap Start to activate the HomeGuard function.  
6
7
NOTE  
The 3D DUAL Eye detects obstacles and  
divides areas.  
Select one of the auxiliary functions on the  
smartphone.  
Go to the Selected Area Cleaning screen and  
tap on the Settings button at the upper right to  
edit the area separator icon, set Do Not Clean  
Area, and Draw a New Map.  
Scheduled Guard: You can schedule  
HomeGuard to begin at a set time every day.  
Check Photos: You can view and save the  
photos that the robot cleaner takes. It will  
take 5 consecutive photos upon detecting  
movement. Pictures taken can only be  
viewed for 30 days.  
Once set, Do Not Clean Areas will remain in  
effect until deleted, and the robot cleaner will  
restrict its movements in those areas.  
Push Alert: Select whether you want to  
receive push alerts for HomeGuard in the  
Settings menu.  
Wireless LAN Module Specifications  
Model  
LCW-006  
NOTE  
If the home station is relocated, the Home  
Guard position needs to be set again.  
Frequency Range  
2412 MHz - 2462 MHz  
Adjust the ambient lighting to higher than 20 lux  
to detect movement.  
Output Power (Max)  
< 30 dBm  
The camera sensor for HomeGuard may be  
tripped frequently by indoor pets or sudden  
changes in lighting.  
The robot cleaner must be charging in order to  
schedule or activate the HomeGuard function.  
SMART FUNCTIONS  
22  
FCC Notice  
FCC RF Radiation Exposure  
Statement  
This equipment has been tested and found to  
comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection  
against harmful interference in a residential  
installation. This equipment generates, uses,  
and can radiate radio frequency energy and, if  
not installed and used in accordance with the  
instructions, may cause harmful interference  
to radio communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or television  
reception, which can be determined by turning the  
equipment off and on, the user is encouraged to  
try to correct the interference by one or more of  
the following measures:  
This equipment complies with FCC radiation  
exposure limits set forth for an uncontrolled  
environment. This transmitter must not be  
colocated or operating in conjunction with any  
other antenna or transmitter.  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body. Users must  
follow the specific operating instructions for  
satisfying RF exposure compliance.  
Open Source Software Notice  
Information  
To obtain the source code under GPL, LGPL, MPL,  
and other open source licenses, that is contained  
com.  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment  
and the receiver.  
In addition to the source code, all referred license  
terms, warranty disclaimers and copyright notices  
are available for download.  
Connect the equipment into an outlet on a  
circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV  
technician for help.  
LG Electronics will also provide open source code  
to you on CD-ROM for a charge covering the cost  
of performing such distribution (such as the cost of  
media, shipping, and handling) upon email request  
to [email protected]. This offer is valid for a  
period of three years after our last shipment of this  
product. This offer is valid to anyone in receipt of  
this information.  
This device complies with part 15 of the FCC  
Rules. Operation is subject to the following two  
conditions:  
(1) This device may not cause harmful interference  
and  
(2) This device must accept any interference  
received, including interference that may cause  
undesired operation.  
Any changes or modifications in construction of  
this device which are not expressly approved by  
the party responsible for compliance could void the  
user’s authority to operate the equipment.  
Supplier’s Declaration of Conformity  
47 CFR §2.1077 Compliance Information  
Trade Name: LG  
Responsible Party: LG Electronics USA, Inc.  
Address: 111 Sylvan Ave North Building  
Englewood Cliffs, NJ 07632  
SMART FUNCTIONS  
23  
The robot cleaner announces the result  
through a voice message.  
4
Using Smart Diagnosis  
To repeat the voice message, press the  
Home button.  
Using the Robot Cleaner to  
Diagnose Issues  
You can diagnose the current status of the robot  
cleaner automatically using the Smart Diagnosis  
function.  
If you experience problems with the robot  
cleaner, run the Smart Diagnosis function and  
use the results to help solve them.  
Turn on the main power switch a of the robot  
cleaner and dock the robot cleaner in the  
home station.  
1
The Smart Diagnosis function is only  
available while the robot cleaner is charging.  
Press the Start/Stop button to terminate the  
diagnosing process.  
5
After the Smart Diagnosis voice message,  
the robot cleaner will begin recharging after  
1 minute.  
If an error is detected with any of the  
obstacle detection sensors during Smart  
Diagnosis, a voice message will announce,  
and the robot cleaner will not return to the  
home station.  
Remove items within 3 1/4 ft (1 m) of the home  
station that are in the way of the robot cleaner.  
2
If there is a problem while Smart Diagnosis  
is running, the robot cleaner will provide the  
diagnosis result from the home station and  
the Smart Diagnosis will end.  
During the Smart Diagnosis, the robot  
cleaner moves around within an area  
approximately 20 inches (50 cm) in diameter.  
Press the Diagnosis button b on the remote  
control and the process starts with a voice  
message.  
3
The robot cleaner returns back to the home  
station when the Smart Diagnosis has  
finished.  
SMART FUNCTIONS  
24  
NOTE  
Be careful not to touch the robot cleaner or  
disturb its operation before Smart Diagnosis  
is complete. If it is accidentally interrupted, turn  
the main power switch OFF then ON again to  
resume the diagnosis.  
Smart Diagnosis will not be activated in  
the following cases. In each case, check the  
problem and try again.  
Robot cleaner is detached from the home  
station.  
Battery level is insufficient.  
Dust bin filter is not attached.  
Run Smart Diagnosis in an area which is not  
too bright or too dark.  
Run Smart Diagnosis on flat, hard flooring.  
Running it on carpeting may give incorrect  
results.  
If there is a problem with the sensor or the motor  
or the problem cannot be solved through Smart  
Diagnosis, contact an authorized LG Electronics  
Customer Information Center.  
Extremely shiny surfaces may cause the  
sensors to react and result in an operational  
error.  
MAINTENANCE  
25  
Press the dust bin release (PUSH) button b  
to open the dust bin cover and empty the dust  
bin.  
2
MAINTENANCE  
Regular Cleaning  
Before Cleaning the Robot Cleaner  
Turn off the main power switch before cleaning  
the robot cleaner.  
In order to maintain the optimum suction power  
of the robot cleaner, the dust bin, filters, and  
brush should be cleaned at least once a month.  
If the dust bin is completely full of dust or the  
filters are clogged, the suction power may be  
reduced.  
If the brush contains foreign substances, the  
brush may not spin or a noise may occur during  
operation.  
Remove any foreign substances on the rubber  
at the bottom of the dust bin.  
3
The filters will eventually need to be replaced.  
To purchase replacement filters, call an LG  
Electronics Customer Information Center or visit  
CAUTION  
Be sure to install the filter on the dust bin. If  
the filter is not installed, the dust will get into  
the motor inside the robot cleaner and will  
cause damage to the suction motor.  
Use a dry cloth to rotate the end of the  
cyclonic mesh filter c to the unlocked position  
l and remove the filter.  
4
Cleaning the Dust Bin  
Press the top cover release (PUSH) button  
a to open the top cover, and pull the dust bin  
1
upward.  
MAINTENANCE  
26  
Clean the cyclonic mesh filter thoroughly with  
a vacuum cleaner or rinse it under running  
water.  
Clean the pre-filter using a vacuum cleaner or  
rinse it under running water.  
5
8
To avoid odor, allow the pre-filter to dry  
completely in a well-ventilated area out of  
direct sunlight.  
To avoid odor, allow the cyclonic mesh filter  
to dry completely in a well-ventilated area out  
of direct sunlight for at least 24 hours before  
reassembling.  
Wipe the dust bin with a soft cloth or rinse it  
under running water.  
9
Rotate the pre-filter case d to the unlocked  
position to separate it from the dust bin.  
Dry it completely before using.  
6
After cleaning the dust bin, assemble the  
pre-filter case g by rotating it to the locked  
position. Then assemble the cyclonic mesh  
filter h by rotating it to the locked position k.  
10  
Press and lift the hook e up to remove the  
pre-filter f.  
7
Be sure to close the dust bin cover.  
MAINTENANCE  
27  
Cleaning the HEPA Filter  
Cleaning the Brush  
Separate the dust bin from the robot cleaner  
body and pull out the HEPA filter case a.  
Place a soft cloth on the floor and place the  
robot cleaner upside down on top of the cloth.  
1
1
Push the brush release button a to separate  
the brush case b from the nozzle.  
2
Separate the HEPA filter b from the HEPA  
filter case.  
2
Press the brush hook c and pull the brush up  
d to separate it from the brush case.  
3
4
Clean the HEPA filter using a vacuum cleaner  
or rinse it under running water.  
3
To avoid odor, allow the HEPA filter to dry  
completely in a well-ventilated area out of  
direct sunlight for at least 24 hours before  
reassembling.  
Remove foreign substances such as hair and  
thread from the brush and brush ends.  
After the HEPA filter has dried, insert it back  
into the filter case and dust bin, and close the  
cover.  
4
MAINTENANCE  
28  
Insert the brush into the brush case, starting  
with the right side.  
Dust may build up at the brush inlet at the  
bottom of the brush. Periodically remove the  
buildup using another vacuum cleaner or a soft  
brush.  
5
If the suction power has become weaker,  
check the suction port for clogs or foreign  
materials. Use a toothpick to remove the foreign  
substance.  
Reassemble the brush case on the nozzle.  
6
NOTE  
If the bristles have become bent, wrap the  
brush in a wet towel and wait until they have  
straightened out. Allow the the brush to dry  
completely before reassembling.  
To avoid corroding the bearings, do not  
immerse the brush assembly in water while  
cleaning.  
MAINTENANCE  
29  
Clean the dust sensors on the robot cleaner  
using a soft cloth.  
Cleaning the Sensors and the  
Charging Terminals  
4
Place a soft cloth on the floor and place the  
robot cleaner on top of the cloth.  
1
Clean the 3D DUAL Eye of the robot cleaner  
using a soft cloth.  
2
Be careful not to scratch the sensors.  
Unplug the power cord of the home station  
and clean the charging terminals of the home  
station.  
5
Turn the robot cleaner over and clean the  
3
cliff detection sensors a and the charging  
terminals b using a cotton swab or a soft  
cloth.  
WARNING  
Pull out the power plug before cleaning  
the charging terminals of the home station.  
Failure to do so may cause an electric shock  
or injury.  
CAUTION  
If the sensors or the charging terminals are  
damaged, discontinue use and contact an LG  
Electronics Customer Information Center.  
Do not wipe the product with a volatile  
solvent or an organic solvent (thinner,  
solvent, acetone, etc.) Doing so will cause  
product damage.  
NOTE  
It is very important that the cliff sensors are  
cleaned regularly to allow the robot cleaner to  
detect surface level differences and prevent it  
from falling over edges.  
TROUBLESHOOTING  
30  
TROUBLESHOOTING  
Before Calling for Service  
Troubleshooting Guide  
Save time and money by checking the following before calling for service.  
Symptom  
Cause and Solution  
Power cannot be  
turned on.  
Main power switch of the robot cleaner is turned off.  
Turn on the main power switch at the back of the robot cleaner.  
Battery is discharged completely.  
If needed, manually move the robot cleaner to the home station to charge.  
Power is turned off  
automatically.  
Robot cleaner was stopped for more than 10 minutes without being  
charged.  
If the robot cleaner has been on standby for more than 10 minutes without  
being charged, the power will be turned off automatically. Place the robot  
cleaner in the home station..  
Robot cleaner was trapped by an obstacle for more than 10 minutes.  
Remove obstacles from the area to be cleaned before starting cleaning.  
Charging cannot be  
carried out.  
There is an obstacle near the home station.  
Remove the obstacle near the home station.  
Battery charging indicator on the home station is turned off.  
Make sure the home station is plugged into an outlet.  
Charging terminals are stained with foreign substances.  
Wipe the robot cleaner and the charging terminals of the home station with  
a soft cloth.  
Robot cleaner was charged in a cool place.  
The battery may not charge properly at temperatures below 41°F (5°C).  
Use the robot cleaner after charging the battery at proper temperatures.  
Suction power  
becomes weak.  
There is foreign material blocking the suction port.  
Remove any foreign material in the suction port.  
Dust bin is completely filled.  
Empty the dust bin.  
HEPA filter or the pre-filter is blocked.  
Clean the HEPA filter or the pre-filter.  
The product is noisy  
when it’s running.  
Dust bin is not attached to the robot cleaner correctly.  
Attach the dust bin correctly.  
HEPA filter or pre-filter is not attached to the dust bin correctly.  
Attach the HEPA filter or the pre-filter correctly.  
TROUBLESHOOTING  
31  
Symptom  
Cause and Solution  
The product is noisier Brush is clogged with foreign substances.  
than usual.  
Remove foreign substances from the brush.  
Brush case is not installed properly.  
Install the brush case properly.  
The robot cleaner is cleaning against the grain of the flooring.  
The robot cleaner may be noisier than usual if it is cleaning against the  
grain of the floor.  
The robot cleaner will  
not run.  
Main power switch of the robot cleaner is turned off.  
Turn on the main power switch at the back of the robot cleaner.  
Battery is discharged completely.  
If needed, manually move the robot cleaner to the home station to charge.  
The brush will not  
spin.  
Brush is not installed correctly.  
Separate and install the brush again.  
Brush is clogged with foreign substances.  
Remove foreign substances from the brush.  
The robot cleaner runs Sensor is blocked with foreign substances.  
abnormally.  
Wipe the sensor with a soft cloth.  
Wheel is blocked with foreign substances.  
Remove foreign substances from the wheels.  
The robot cleaner  
cannot be operated  
using the remote  
control.  
Batteries of the remote control are dead.  
Replace the batteries in the remote control.  
Robot cleaner is far away from the remote control.  
Stand within 10 ft (3 m) of the robot cleaner to use the remote.  
Robot cleaner is turned off.  
Turn on the robot cleaner.  
The robot cleaner is  
Battery charging indicator of the home station is not turned on.  
placed on the charging Make sure the home station is plugged into an outlet.  
station, but the battery  
is not charging.  
If the battery charging indicator light is on, turn the main power switch off  
and on to reset the robot cleaner.  
Charging terminals are dirty.  
Remove any foreign substances from the charging terminals and wipe the  
charging terminals with a soft cloth.  
LIMITED WARRANTY  
32  
LIMITED WARRANTY  
USA  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION  
THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING  
ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION,  
CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED  
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.  
Should your LG Vaccum Cleaner (“Product”) fail due to a defect in materials or workmanship under normal  
and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the  
Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only  
when purchased and used within the United States including U.S. Territories.  
WARRANTY PERIOD  
Vaccum Cleaner  
Inverter Motor (Suction Motor)  
One (1) year from the date of the original retail  
purchase.  
Ten (10) years from the date of the original retail  
purchase.  
Part Only. Customer will be responsible for any  
labor or in-home service to replace defective  
parts.  
Parts & Labor: LG will at its discretion provide  
repair or replacement of defective parts.  
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY  
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS  
LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO  
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY  
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,  
WITHOUT LIMITATION, LOST GOOD WILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,  
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT,  
LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR  
OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID  
BY YOU FOR THE PRODUCT.  
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations  
on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This  
limited warranty gives you specific legal rights and you may also have other rights that vary from state to  
state.  
THIS LIMITED WARRANTY DOES NOT COVER:  
Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized  
repairs.  
Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service.  
Damage resulting from operating the product in a corrosive atmosphere or contrary to the product  
owner’s manual.  
Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,  
acts of God, or any other causes beyond the control of LG.  
Damage or failure caused by unauthorized modification or alteration, or if used for other than the  
intended purpose.  
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.  
Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other  
damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.  
LIMITED WARRANTY  
33  
Damage or missing items to any display, open box, or discounted Product.  
Products with original serial numbers that have been removed, altered, or cannot be readily determined.  
Increases in utility costs and additional utility expenses.  
When Product is used for other than normal and proper household use (e.g. commercial or industrial  
use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s  
owner’s manual.  
Costs associated with removal and reinstallation of your Product for repairs.  
Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper  
repair includes use of parts not authorized by LG. Improper installation or maintenance includes  
installation or maintenance contrary to the Product owner’s manual.  
Expendable items that can wear out, including, but not limited to, filters and belts.  
A service technician to instruct the user in correct product assembly, operation or maintenance.  
A service technician to clean or maintain this product.  
Damage to or failure of your product caused by the use of detergents, cleaners, chemicals or utensils  
other than those recommended in all instructions supplied with this product.  
Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.  
Any noises associated with normal operation.  
The cost of repair or replacement under these excluded circumstances shall be borne by the  
consumer.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION:  
lg.com  
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC  
PROCEDURE FOR RESOLVING DISPUTES:  
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS  
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING  
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION  
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR  
PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall  
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG  
Electronics U.S.A., Inc. Attn: Legal Department- Arbitration 111 Sylvan Ave, Englewood Cliffs 07632. You  
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice  
must provide your name, address, and telephone number; identify the product that is the subject of the  
claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve  
the dispute within 30 days, either party may proceed to file a claim for arbitration.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between  
us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute  
between you and LG shall not be combined or consolidated with a dispute involving any other person’s  
or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you  
and LG shall not under any circumstances proceed as part of a class or representative action. Instead  
LIMITED WARRANTY  
34  
of arbitration, either party may bring an individual action in small claims court, but that small claims court  
action may not be brought on a class or representative basis.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)  
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in  
effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set  
written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in  
the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc.  
Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict  
between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.  
This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the  
arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except  
that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the  
dispute are for the court to decide. The arbitrator is bound by the terms of this provision.  
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any  
disputes between us except to the extent that such law is preempted by or inconsistent with applicable  
federal law.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than  
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except  
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the  
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering  
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the  
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator  
can award them to the same extent that a court would. If the arbitrator finds either the substance of your  
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured  
by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration  
fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies  
previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as  
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if  
LG prevails in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,  
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held  
at a location within the federal judicial district in which you reside unless we both agree to another location  
or we agree to a telephonic arbitration.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later  
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i)  
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-833-660-  
0245. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the  
date on which the product was purchased; (c) the product model name or model number; and (d) the serial  
us/support/repair-service/schedule-repaircontinued and clicking on “Find My Model & Serial Number”).  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do  
not opt out, then you accept all terms and conditions of the arbitration provision described above.  

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