HP EliteBook 8570w Mobile Workstation
Maintenance and Service Guide
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External Component Identification .................................................................................... 7
3 Illustrated parts catalog .................................................................................................. 20
4 Removal and replacement procedures ............................................................................ 40
Electrostatic discharge damage .................................................................. 42
v
6 Specifications ............................................................................................................... 136
7 Backup and recovery .................................................................................................... 142
8 Power cord set requirements ........................................................................................ 147
9 Recycling ...................................................................................................................... 149
Index ............................................................................................................................... 155
vii
viii
1 Product description
Category
Description
Product Name
Processors
HP EliteBook 8570w Mobile Workstation
Intel® Core™ processors
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor,
1600 MHz, 8 MB L3 Cache, 8 threads, 45W
i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor,
1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor
1600 MHz, 6MB L3 Cache, 8 threads, 45W
i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core processor, 1600
MHz, 4MB L3 Cache, 4 threads, 35W
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), dual-core processor, 1600
MHz, 3 MB L3 Cache, 4 threads, 35W
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), dual-core processor, 1600
MHz, 3 MB L3 Cache, 4 threads, 35W
Mobile Intel QM77 chipset
Chipset
Models feature the following graphics subsystem boards, supporting:
Graphics
Open GL
●
●
●
●
Display Port 1.2
Up to four total displays (NVIDIA)
Up to five total displays (AMD)
NVIDIA® Quadro® K2000M (NVIDIA N14P-Q3 2GB DDR3)
NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3)
AMD FirePro™ M4000 (Chelsea XT GL 1GB GDDR5)
Display panel:
Display
Supports privacy filter
Wedge design
●
●
39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA
(1600 x 900 resolution, 200nits, 60%CG)
39.6 cm (15.6 in) FHD AG LED WVA (1920 x 1080 resolution, 220nits,
60%CG)
1
Category
Description
Display assembly(DreamColor):
Supports privacy filter
●
●
Includes display panel cable, 3 WLAN antenna and cables, and 2
WWAN antenna and cables
Not available with HP Mobile Broadband
●
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color (1920 x 1080
resolution, 210nits, 109%CG)
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam
(1920 x 1080 resolution, 210nits, 109%CG)
In models that use quad-core processors, four SODIMM customer-
accessible/upgradeable memory module slots supporting up to 32 GB of
RAM
Memory
In models that use dual-core processors, two SODIMM customer-accessible/
upgradeable memory module slots supporting up to 16 GB of RAM
PC3-12800, 1600-MHz, DDR3
Supports dual-channel memory
Supports the following configurations:
2048 MB Total System Memory (2048 x 1)
4096 MB Total System Memory (4096 x 1)
4096 MB Total System Memory (2048 x 2)
8192 MB Total System Memory (8192 x 1)
8192 MB Total System Memory (4096 x 2)
●
●
●
●
●
●
8192 MB Total System Memory (2048 x 4) — only available with
quad-core processors
16384 MB Total System Memory (8192 x 2)
●
●
16384 MB Total System Memory (4096 x 4) — only available with
quad-core processors
32768 MB Total System Memory (8192 x 4) — only available with
quad-core processors
●
Customer-accessible
Supports RAID 0/1
Primary location hard drive
Supports the following 7.0 mm, 9.5-mm SATA hard drives (6.35 cm
(2.50 in) )
750 GB, 7200 rpm
●
●
●
●
500 GB, 7200 rpm
500 GB, 7200 rpm Self Encrypting Drive
320 GB, 7200 rpm
2
Chapter 1 Product description
Category
Description
Supports the following 6.35 cm (2.5 in) SATA III solid-state drives:
256 GB Self Encrypting Drive
●
●
●
●
180 GB
160 GB
128 GB
Fixed
Upgrade bay
Customer-accessible
Serial ATA
Supports 500 GB, 7200 rpm drive and 256 GB SSD Self Encrypting Drive
Supports the following 12.7 mm tray load optical drives:
DVD-ROM Drive
●
●
●
●
DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
Supports “No Drive” option
Integrated dual-array microphone
Microphone
Audio
HD Audio w/ SRS Premium Sound
Stereo speakers (2)
Integrated webcam (720p HD)
Webcam
Modem
56K V.92 MDC data/fax modem
Modem cable not included
Supports “No Modem” option
Intel 82579LM 10/100/1000 network interface card (NIC), with iAMT
Ethernet
Wireless
S3/S4/S5 wake on LAN
NIC power down technology
Ethernet cable not included
Integrated WLAN options by way of wireless module:
Intel Centrino® Advanced-N 6205, 802.11 a/b/g/n, 2 x 2
Intel Centrino Ultimate-N 6300 802.11 a/b/g/n, 3x3
Broadcom 43228 802.11 a/b/g/n, 2x2
●
●
●
Three WLAN antennas built into display assembly
Supports “no WLAN” option
3
Category
Description
Integrated WWAN options by way of wireless module:
HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS
(After Market Option available)
●
●
●
HP hs2350 HSPA+ Mobile Broadband Module supporting GPS (After
Market Option not available)
HP lt2522 EV-DO/LTE Mobile Broadband Module (available only for
the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S. only—
After Market Option not available (Not available with Dreamcolor)
HP lt2523 LTE HPSA+ Mobile Broadband Module (available only for
the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S. only—
After Market Option not available (Not available with Dreamcolor)
●
Three WWAN antennas built into display assembly
Subscriber identity module (SIM) security (customer-accessible in battery bay)
Supports “no WWAN” option
Integrated personal area network (PAN) options by way of
Bluetooth® module:
HP Integrated Module with Bluetooth 2.1 Wireless Technology
Supports “no WPAN” option
One ExpressCard/54 slot
External media card
Integrated Media Card Reader supports Secure Digital Card (SD), SD High
Capacity (SDHC), SD eXtended-Capacity (SDXC), MultiMediaCard (MMC),
and MMCplus (MMC+) formats
Audio-in (stereo microphone)
Ports
Audio-out (stereo headphone)
DisplayPort 1.2
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2) (1 charging port)
eSATA/USB 2.0 combo
VGA (Dsub 15-pin)
1394a
Headphone Output (stereo)
Docking connector
Multi-pin AC
HP Docking Station
Docking
4
Chapter 1 Product description
Category
Description
HP Advanced Docking Station
Full-size keyboard with separate numeric keypad and TouchPad scroll zone
Keyboard/pointing devices
Backlit full-size keyboard with separate numeric keypad and TouchPad scroll
zone (select models only)
Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3
TouchPad buttons, and scroll zone
Spill-resistant design, DuraKey coating
Chemically strengthened glass cover on TouchPad
Taps and gestures enabled by default: 2-finger scrolling, 2-finger zoom
(pinch)
Four launch buttons (Browser, wireless on/off, calculator, and mute volume)
AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector):
Power requirements
200W SLIM Smart AC Adapter
150W SLIM Smart AC Adapter
120W SLIM Smart AC Adapter
●
●
●
8-cell 2.8 Ah (83 Wh) Li-ion battery
8-cell 2.8 Ah (75 Wh) Li-ion battery (1000 cycle 3 yr. warranty)
Support for 9-cell (73 Wh) polymer HP ST09 Extended Life Battery (does not
support HP Fast Charge)
Support for 9-cell (100 Wh) cylindrical HP BB09 Ultra-Capacity Extended
Life Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Integrated fingerprint reader
Security
Full volume encryption
Integrated smart card reader
Security cable slot
Trusted Platform Module (TPM) V.1.2
Preboot authentication (password, smart card)
Preinstalled operating systems:
Windows 7 Professional 64
Operating system
Windows 7 Professional 32
Windows 7 Home Premium 64
FreeDOS
Microsoft® Office preinstalled with operating system:
5
Category
Description
Windows 7 Professional 32 with Microsoft® Office 2010 Starter
Windows 7 Professional 64 with Microsoft Office 2010 Starter
Web download:
SRDVD Red Hat Enterprise Linux (RHEL)
SRDVD SuSE Linux Enterprise (SLED)
Restore Media:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
DRDVD Windows 7
Windows XP Professional 64 (available to service only)
Web-only support:
Windows XP Professional 32
Windows XP Professional 64
Windows 7 Enterprise 32
Windows 7 Enterprise 64
Windows 7 Ultimate 32
Windows 7 Ultimate 64
Certified:
Microsoft WHQL
SuSE Linux Enterprise (SLED) SP2 64 bit
Red Hat Enterprise Linux (RHEL) 6.x 64 bit
End-user replaceable parts:
AC adapter
Serviceability
Battery (system)
Hard drive/SSD
Memory module
Optical drive
Mini-PCI components (WLAN, WWAN, SIM)
Keyboard
6
Chapter 1 Product description
2 External Component Identification
Top
TouchPad
Component
Description
Left pointing stick button
Center pointing stick button
Pointing stick
Functions like the left button on an external mouse.
Functions like the center button on an external mouse.
(1)
(2)
(3)
Moves the pointer and selects or activates items on the
screen.
Right pointing stick button
Right TouchPad button
Center TouchPad button
Left TouchPad button
TouchPad zone
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
Functions like the center button on an external mouse.
Functions like the left button on an external mouse.
(4)
(5)
(6)
(7)
(8)
Moves the pointer and selects or activates items on the
screen.
TouchPad on/off button
Turns the TouchPad on and off when it is double-tapped.
(9)
Top
7
Lights
Component
(1)
Description
TouchPad light
Amber: The TouchPad is off.
Off: The TouchPad is on.
●
●
Caps lock light
Power light
On: Caps lock is on.
(2)
(3)
On: The computer is on.
●
●
●
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
Num lk light
On: Num lk is on.
(4)
(5)
Wireless light
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
●
●
(6)
(7)
(8)
Web browser light
Calculator light
On: The computer is on.
●
●
Off: The computer is off or in Hibernation.
On: The calculator function is on.
●
●
Blinking: The calculator has been activated.
8
Chapter 2 External Component Identification
Buttons and fingerprint reader (select models only)
Component
(1)
Description
Power button
When the computer is off, press the button to turn on the
●
●
●
●
computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings:
●
Select Start > Control Panel > System and
Security > Power Options.
For more information, see the HP Notebook Reference
●
Guide.
Wireless button
Turns the wireless feature on or off but does not establish a
wireless connection.
(2)
(3)
Volume mute button
Mutes and restores speaker sound.
Top
9
Component
(4)
Description
Web browser button
Calculator button
When Windows is running, press the button to open the
default Web browser.
Activates the calculator function.
(5)
Fingerprint reader (select models only)
TouchPad on/off button
Allows a fingerprint logon to Windows, instead of a
password logon.
(6)
(7)
Turns the TouchPad on and off when it is double-tapped.
10
Chapter 2 External Component Identification
Keys
Component
(1)
Description
esc key
Displays system information when pressed in combination
with the fn key.
Function keys
Execute frequently used system functions when pressed in
combination with the fn key. .
(2)
(3)
NOTE: fn12 is for models with backlit keyboards.
fn key
Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key,
or other keys.
Windows logo key
Displays the Windows Start menu.
(4)
(5)
(6)
Windows applications key
Integrated numeric keypad
Displays a shortcut menu for items beneath the cursor.
When num lk has been enabled, it can be used like an
external numeric keypad. To alternate between this numeric
function and the navigational function (indicated by the
directional arrows on the keys), press the num lk key.
num lk key
Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(7)
Top
11
Front
Component
(1)
Description
Wireless light
Power light
Turns the wireless feature on or off but does not
establish a wireless connection.
On: The computer is on.
●
●
●
(2)
(3)
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
AC adapter/Battery light
Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●
●
●
White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
Blinking amber: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
Off: The battery is fully charged.
●
Hard drive light
Blinking white: The hard drive is being accessed.
●
●
(4)
(5)
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: For information on HP 3D DriveGuard,
see the HP Notebook Reference Guide.
Display release latch
Opens the computer.
12
Chapter 2 External Component Identification
Component
(6)
Description
Media Card Reader
Supports the following digital card formats:
MultiMediaCard
●
●
●
●
●
MultiMediaCardplus (MMC+)
Secure Digital (SD) Card
Secure Digital HC (SDHC) Card
Secure Digital XC (SDXC) Card
Speakers (2)
Produce SRS Premium Sound (select models only).
(7)
NOTE: To use the SRS Premium Sound software,
select Start > All Programs > SRS Premium
Sound.
Front
13
Right
Component
(1)
Description
Audio-out (headphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television
audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Audio-in (microphone) jack
Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(2)
USB 3.0 ports (2)
Connect optional USB 3.0 compatible devices and provide
enhanced USB power performance.
(3)
(4)
External monitor port
Connects an external VGA monitor or projector.
Smart card reader
Supports optional smart cards.
(5)
(6)
Upgrade bay (optical drive shown)
The upgrade bay can hold a protective insert, a hard drive,
or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
Optical drive eject button (select models
only)
Releases the disc tray.
(7)
14
Chapter 2 External Component Identification
Left
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
RJ-45 (network) jack
Vents (2)
Connects a network cable.
(2)
(3)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
DisplayPort
Connects an optional digital display device, such as a high-
performance monitor or projector.
(4)
(5)
eSATA/USB 2.0 combo port
Connects an optional high-performance eSATA component,
such as an eSATA external hard drive, or connects an
optional USB device.
USB 2.0 port
Connects an optional USB device. For more information
about USB devices, see the HP Notebook Reference Guide.
(6)
(7)
USB charging port
Connects an optional USB 2.0 compatible device
1394 port
Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
(8)
(9)
HP ExpressCard slot
Supports optional ExpressCards.
Left
15
Display
Component
Description
Internal display switch
Turns off the display or initiates Sleep if the display is closed
while the power is on.
(1)
NOTE: The display switch is not visible from the outside of the
computer.
WLAN antennas (3)*
WWAN antennas (2)*
Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2)
(3)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
Internal microphones (2)
Record sound.
(4)
(5)
(6)
Webcam light (select models only)
Webcam (select models only)
On: The webcam is in use.
Records video and captures still photographs.
To use the webcam, select Start > All Programs >
Communication and Chat > HP Webcam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
17
Bottom
Component
Description
Battery bay
SIM slot
Holds the battery.
(1)
(2)
Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
Battery release latch
Releases the battery.
(3)
Accessory battery connector
Docking connector
Connects an optional accessory battery.
Connects an optional docking device.
Releases the service door from the computer.
(4)
(5)
(6)
Service door release latch
Vents (4)
Enable airflow to cool internal components.
(7)
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off
during routine operation.
18
Chapter 2 External Component Identification
Component
(8)
Description
Bluetooth compartment
Service door
Contains a Bluetooth device (select models only).
Provides access to the hard drive, the wireless LAN
(WLAN) module slot, the WWAN module slot, and
the memory module slots.
(9)
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact technical support through Help and Support.
Bottom
19
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item
(1)
Description
Function
Product name
The name affixed to the front of the computer.
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
(2)
Part number/Product number (p/n)
Warranty period
This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3)
(4)
This number describes the duration of the warranty
period for the computer.
20
Chapter 3 Illustrated parts catalog
Item
(1)
Description
Spare part
number
39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor
For use in computer models without webcams
653277-001
653278-001
For use in computer models with webcams
(2)
Keyboard with pointing stick (includes pointing stick and pointing stick cable)
For use in Belgium
652682-A41
652683-A41
Backlit keyboard, for use in Belgium
For use in Brazil
652682-201
For use in Bulgaria
652682-261
652683-261
Backlit keyboard, for use in Bulgaria
For use in the Czech Republic and Slovakia
652682-A81
652683-A81
Backlit keyboard, for use in the Czech Republic and Slovakia
For use in Denmark
652682-081
652683-081
Backlit keyboard, for use in Denmark
For use in France
652682-051
652683-051
Backlit keyboard, for use in France
For use in French Canada
652682-121
652683-121
Backlit keyboard, for use in French Canada
For use in Germany
652682-041
652683-041
Backlit keyboard, for use in Germany
For use in Greece
652682-DJ1
652683-DJ1
Backlit keyboard, for use in Greece
For use in Hungary
652682-211
652683-211
Backlit keyboard, for use in Hungary
For use in Iceland
652682-DD1
652683-DD1
Backlit keyboard, for use in Iceland
For use in Israel
652682-BB1
652683-BB1
Backlit keyboard, for use in Israel
For use in Italy
652682-061
652683-061
Backlit keyboard, for use in Italy
For use in Japan
652682-291
For use in Latin America
652682-161
652683-161
Backlit keyboard, for use in Latin America
22
Chapter 3 Illustrated parts catalog
Item
Description
Spare part
number
For international use
652682-B31
652683-B31
Backlit keyboard, for international use
For use in Norway
652682-091
652683-091
Backlit keyboard, for use in Norway
For use in Portugal
652682-131
652683-131
Backlit keyboard, for use in Portugal
For use in Russia
652682-251
652683-251
Backlit keyboard, for use in Russia
For use in Saudi Arabia
652682-171
652683-171
Backlit keyboard, for use in Saudi Arabia
For use in Slovenia
652682-BA1
652683-BA1
Backlit keyboard, for use in Slovenia
For use in South Korea
652682-AD1
652683-AD1
Backlit keyboard, for use in South Korea
For use in Spain
652682-071
652683-071
Backlit keyboard, for use in Spain
For use in Sweden and Finland
652682-B71
652683-B71
Backlit keyboard, for use in Sweden and Finland
For use in Switzerland
652682-BG1
652683-BG1
Backlit keyboard, for use in Switzerland
For use in Taiwan
652682-AB1
652683-AB1
Backlit keyboard, for use in Taiwan
For use in Thailand
652682-281
652683-281
Backlit keyboard, for use in Thailand
For use in Turkey
652682-141
652683-141
Backlit keyboard, for use in Turkey
For use in the United Kingdom
652682-031
652683-031
Backlit keyboard, for use in the United Kingdom
For use in the United States
652682-001
652683-001
Backlit keyboard, for use in the United States
690645-001
(3)
(4)
Top cover (includes TouchPad button and bracket)
Power connector (included in the cable kit, spare part number 690623-001. For
Computer major components
23
Item
(5)
Description
Spare part
number
RJ-45 (network) jack (included in the cable kit, spare part number 690623-001. For
(6)
(7)
(8)
TouchPad button board (included with top cover, spare part number 690645-001)
690636-001
Audio/USB 3.0 board
Fan and heat sink assembly
For use in computers with AMD FirePro M4000 graphics cards
use in computers with NVIDIA Quadro K2000M graphics cards
For use in computers with NVIDIA Quadro K1000M graphics cards
Modem module (56k v.92 MDC data/fax modem)
690628-001
690630-001
690629-001
628824-001
(9)
(10)
RJ-11 (modem) jack (included in the cable kit, spare part number 690623-001. For
(11)
Processor
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 681284-002
Cache, 8 threads, 45W
i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3 681283-002
Cache, 8 threads, 45W
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 bMHz, 6MB L3 680646-002
Cache, 8 threads, 45W
i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core processor, 1600 MHz, 4MB L3
Cache, 4 threads, 35W
681954-002
681953-002
681952-002
684793-001
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), dual-core processor,1600 MHz, 3 MB L3
Cache, 4 threads, 35W
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), dual-core processor, 1600 MHz, 3 MB L3
Cache, 4 threads, 35W
(12)
(13)
ExpressCard/USB 2.0 assembly board
Graphics card (includes replacement thermal material)
NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3)
NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3)
AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5)
Memory modules
690637-001
690638-001
690639-001
(14)
(15)
8 GB (DDR3 1600 MHz PC3-12800)
670034-001
641369-001
652972-001
4 GB (DDR3 1600 MHz PC3-12800)
2 GB (DDR3 1600 MHz PC3-12800)
System board (includes replacement thermal material)
24
Chapter 3 Illustrated parts catalog
Item
Description
Spare part
number
For use with dual-core processors in all countries except China and Russia
For use with quad-core processors in all countries except China and Russia
For use with dual-core processors in China and Russia only
For use with quad-core processors in China and Russia only
VGA port
690642-001
690643-001
696440-001
696441-001
690640-001
(16)
(17)
(18)
(19)
(20)
652650-001
652669-001
652666-001
RTC battery
Speakers
Logo nameplate
Battery
8-cell Li-ion 83-Wh battery
8-cell Li-ion 75-Wh battery
9-cell Li-ion 73-Wh extended life battery
9-cell Li-ion 100-Wh ultra-capacity extended life battery
Display latch
632427-001
632425-001
634089-001
634087-001
652647-001
(21)
(22)
655792-001
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The
Bluetooth module cable is included in the cable kit, spare part number 690623-001. For
698946-001
(23)
(24)
Base enclosure
WLAN module
Intel Centrino Advanced N 6205,802.11 a/b/g/n 2x2 WiFi Adapter
Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3x3 WiFi Adapter
Broadcom 43228 802.11 a/b/g/n Wi-Fi 2x2 Adapter
WWAN module
631954-001
572511-001
669832-001
(25)
HP hs2350 HSPA+ Mobile Broadband Module
HP un2430 EV-DO/HSPA Mobile Broadband Module
HP lt2522 LTE/EV-DO Mobile Broadband Module
HP lt2523 LTE/HSPA+ Mobile Broadband Module
Smart card reader (includes door and cable)
668969-001
634400-001
675791-001
675793-001
652672-001
(26)
(27)
Hard drive
750 GB, 7200 rpm
500 GB, 7200 rpm
633252-001
634925-001
Computer major components
25
Item
Description
Spare part
number
500 GB, 7200 rpm , Self Encrypting hard drive (SED)
320 GB, 7200 rpm, 7-mm
683801-001
634862-001
Solid-state drive
256 GB SATA III solid-state drive (SSD) SED
128 GB SATA III SSD
694683-001
653434-001
694684-001
694685-001
644694-001
180 GB SATA II SSD
160 GB SATA II SSD
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Upgrade bay device
(28)
DVD-ROM Drive
694687-001
694688-001
694689-001
694690-001
655547-001
652648-001
DVD±RW and CD-RW SuperMulti DL Combo Drive
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
Upgrade bay bezel (not illustrated)
Service door (with feet)
(29)
690623-001
26
Chapter 3 Illustrated parts catalog
Display components
Item Description
Spare part number
(1)
Display bezel
For use on computer models with a webcam
For use on computer models without a webcam
Display hinges (includes left and right hinges)
690621-001
690622-001
652646-001
(2)
(3)
39.6-cm (15.6 in) display panel
HD+ WVA display panel
FHD WVA display panel
Webcam module
690644-001
694681-001
699687-001
(4)
(5)
(6)
Display cover (included in raw panel support kit, spare part number 690632–001)
Cable routing tray (included with the plastics kit, spare part number 684794-001)
WLAN antennas and cables (not illustrated, included in the cable kit, spare part
number 690623-001. For information about cable kit contents, see Cable kit
WWAN antennas and cables (not illustrated, included in the cable kit, spare part
number 690623-001. For information about cable kit contents, see Cable kit
Display components
27
Plastics Kit
Item Description
Spare part number
652664-001
Plastics Kit:
Battery cover
(1)
(2)
(3)
(4)
(5)
(6)
(7)
SD Card blank
Optical drive weight saver
Display latch button
RJ-11 jack cover
ExpressCard blank
Inverter cover (2 are included—one for models with DreamColor and one for models
without DreamColor)
28
Chapter 3 Illustrated parts catalog
Mass storage devices
Item Description
Spare part number
(1)
Optical drive
DVD±RW and CD-RW SuperMulti DL Combo Drive
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
DVD-ROM Drive
653020-001
653022-001
653019-001
653021-001
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
Hard drive bracket (included in the Hard Drive Hardware Kit, spare part number
644694-001)
(2)
Hard drive
750 GB, 7200 rpm
633252-001
634925-001
683801-001
634862-001
644694-001
500 GB, 7200 rpm
500 GB, 7200 rpm , Self Encrypting hard drive (SED)
320 GB, 7200 rpm, 7-mm
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Solid-state drive (not shown)
256 GB SATA III solid-state drive (SSD) SED
128 GB SATA III SSD
694683-001
653434-001
694684-001
180 GB SATA II SSD
30
Chapter 3 Illustrated parts catalog
Item Description
160 GB SATA II SSD
Spare part number
694685-001
Upgrade bay bezel (not illustrated, included in plastics kit, spare part number
684794-001)
Mass storage devices
31
Miscellaneous parts
Description
Spare part number
AC adapters
200-W AC adapter
693708-001
693707-001
645156-001
150-W AC adapter
120-W AC adapter
Power cords:
For use in Argentina
490371-D01
490371-011
490371-202
490371-021
490371-081
490371-D61
490371-BB1
490371-291
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
490371-001
491683-001
491683-011
491683-021
491683-031
491683-081
491683-111
491683-201
491683-202
491683-291
For use in Australia
For use in Brazil
For use in Bulgaria
For use in Denmark
For use in India
For use in Israel
For use in Japan
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
For use in the United States
Power cord for use in North America (3-prong)
Power cord for use in Australia (3-prong)
Power cord for use in Europe, the Middle East, and Africa (3-prong)
Power cord for use in the United Kingdom and Singapore (3-prong)
Power cord for use in Denmark (3-prong)
Power cord for use in Switzerland (3-prong)
Power cord for use in Thailand (3-prong)
Power cord for use in Brazil (3-prong)(3-prong)
Power cord for use in Japan (3-prong)
32
Chapter 3 Illustrated parts catalog
Description
Spare part number
491683-AA1
491683-AB1
491683-D61
491683-171
491683-AD1
491683-AR1
491683-BB1
491683-D01
491683-D91
652663-001
Power cord for use in the People's Republic of China (3-prong)
Power cord for use in Taiwan (3-prong)
Power cord for use in India (3-prong)
Power cord for use in Saudi Arabia (3-prong)
Power cord for use in South Korea (3-prong)
Power cord for use in South Africa (3-prong)
Power cord for use in Israel (3-prong)
Power cord for use in Argentina (3-prong)
Power cord for use in Asia Pacific (3-prong)
Rubber Kit (includes rubber feet and rubber screw covers)
390632-001
434594-001
591699-001
592923-001
652661-001
Mouse
Optical travel mouse
Notebook combination lock
Case, professional slim top load
Screw Kit
Miscellaneous parts
33
Sequential part number listing
Spare part
number
Description
390632-001
434594-001
490371-001
490371-011
490371-021
490371-031
490371-081
490371-111
490371-201
490371-202
490371-291
Mouse
Optical travel mouse
Power cord for use in North America (3-pin)
Power cord for use in Australia (3-pin)
Power cord for use in Europe, the Middle East, and Africa (3-pin)
Power cord for use in the United Kingdom and Singapore (3-pin)
Power cord for use in Denmark (3-pin)
Power cord for use in Switzerland (3-pin)
Power cord for use in Thailand (3-pin)
Power cord for use in Brazil (3-pin)
Power cord for use in Japan (3-pin)
490371-AA1 Power cord for use in the People's Republic of China (3-pin)
490371-AB1 Power cord for use in Taiwan (3-pin)
490371-AD1 Power cord for use in South Korea (3-pin)
490371-AR1
490371-BB1
490371-D01
490371-D61
490371-D91
491683-001
491683-011
491683-021
491683-031
491683-081
491683-111
491683-171
491683-201
491683-202
491683-291
Power cord for use in South Africa (3-pin)
Power cord for use in Israel (3-pin)
Power cord for use in Argentina (3-pin)
Power cord for use in India (3-pin)
Power cord for use in AsiaPacific (3-pin)
Power cord for use in North America (3-prong)
Power cord for use in Australia (3-prong)
Power cord for use in Europe, the Middle East, and Africa (3-prong)
Power cord for use in the United Kingdom and Singapore (3-prong)
Power cord for use in Denmark (3-prong)
Power cord for use in Switzerland (3-prong)
Power cord for use in Saudi Arabia (3-prong)
Power cord for use in Thailand (3-prong)
Power cord for use in Brazil (3-prong)
Power cord for use in Japan (3-prong)
491683-AA1 Power cord for use in the People's Republic of China (3-prong)
34
Chapter 3 Illustrated parts catalog
Spare part
number
Description
491683-AB1
Power cord for use in Taiwan (3-prong)
491683-AD1 Power cord for use in South Korea (3-prong)
491683-AR1
491683-BB1
491683-D01
491683-D61
491683-D91
572511-001
591699-001
592923-001
626729-002
628824-001
631954-001
632425-001
632427-001
633252-001
634087-001
634089-001
634400-001
634862-001
634925-001
641369-001
644694-001
647600-001
652646-001
Power cord for use in South Africa (3-prong)
Power cord for use in Israel (3-prong)
Power cord for use in Argentina (3-prong)
Power cord for use in India (3-prong)
Power cord for use in Asia Pacific (3-prong)
Intel Centrino Ultimate-N 6300 802.11 3x3 a/g/n WiFi Adapter
Notebook combination lock
Case, professional slim top load
HP Keyed cable lock
56k v.92 MDC data/fax modem module
Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter
8-cell, 2.8-Ah (75-Wh) Li-ion battery
8-cell, 2.8-Ah (83-Wh) Li-ion battery
750 GB, 7200 rpm hard drive (includes hard drive bracket and screws)
9-cell, 3.0-Ah (100-Wh) Li-ion ultra-capacity extended life battery
9-cell, 2.8-Ah (73-Wh) Li-ion extended life battery
HP un2430 EV-DO/HSPA Mobile Broadband Module
320 GB, 7200 rpm hard drive (includes hard drive bracket and screws)
500 GB, 7200 rpm hard drive (includes hard drive bracket and screws)
4 GB PC3-12800, 1600 MHz, DDR3
Hard Drive Hardware Kit
Board, MIC B series
Display hinges (includes left and right hinges)
Display latch with hook
652647-001
652648-001
652650-001
652657-001
652661-001
652663-001
652666-001
Service door
RTC battery
Display hinge covers (for use on computer models without DreamColor displays)
Screw Kit
Rubber Kit (includes rubber feet and rubber screw covers)
Logo nameplate
Sequential part number listing
35
Spare part
number
Description
652669-001
652672-001
652684-001
652685-001
652687-001
652972-001
655547-001
655792-001
Speakers
Smart card reader (includes door and cable)
Pointing stick cover
PCH thermal material
Smart card bracket
2 GB PC3-12800, 1600 MHz, DDR3
Drive upgrade bay
HP Integrated Module with Bluetooth 2.1 Wireless Technology
668969–001 HP hs2350 HSPA+ Mobile Broadband Module
669832–001 Broadcom 43228 802.11a/b/g/n 2x2 Wi-Fi Adapter
670034–001 8 GB PC3-12800, 1600 MHz, DDR3
675791–001 HP lt2522 LTE/EV-DO Mobile Broadband Module
675793–001 HP lt2523 LTE/HSPA+ Mobile Broadband Module
680646–002 i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 MHz, 6MB L3 Cache, 8
threads, 45W
681283–002 i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3 Cache, 8
threads, 45W
681284–002 i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8
threads, 45W
681952–002 i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), dual-core processor, 1600 MHz, 3 MB L3 Cache, 4 threads,
35W
681953–002 i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), dual-core processor,1600 MHz, 3 MB L3 Cache, 4 threads,
35W
681954–002 i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core processor, 1600 MHz, 4MB L3 Cache, 4 threads,
35W
683801–001 500 GB, 7200 rpm , Self Encrypting hard drive (SED)
684793–001 ExpressCard/54 slot
684794-001
690621-001
690622-001
690623-001
690624-001
690626-001
690627-001
Plastics kit
Display bezel for use on computer models with a webcam
Display bezel for use on computer models without a webcam
Cable kit
LCD cable kit
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color
36
Chapter 3 Illustrated parts catalog
Spare part
number
Description
690628-001
690629-001
690630-001
690631-001
690632-001
690633-001
690634-001
690635-001
690636-001
690637-001
690638-001
690639-001
690640-001
690641-001
690642-001
Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards
Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards
Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards
Integrated fingerprint reader
Raw Panel Support Kit
Battery Latch Kit
Power button board
Function button board
Audio/USB 3.0 board
NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3) graphics card
NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3) graphics card
AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5) graphics card
VGA (Dsub 15-pin) port
I/O board
System board (includes replacement thermal material and VGA support bracket) for use with dual-core
processors in all countries except China and Russia
690643-001
System board (includes replacement thermal material and VGA support bracket) for use with quad-core
processors in all countries except China and Russia
690644-001
690645-001
690647-001
690647-031
39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA
Top cover (includes TouchPad button and bracket)
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in the United States
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in the United
Kingdom
690647-041
690647-051
690647-061
690647-081
690647-091
690647-161
690647-251
690647-281
690647-A41
690647-AB1
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Germany
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in France
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Italy
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Denmark
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Norway
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Latin America
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Russia
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Thailand
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Europe
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Taiwan
Sequential part number listing
37
Spare part
number
Description
690647-AD1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Korea
690647-B31
690647-B71
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use internationally
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Sweden and
Finland
690647-BG1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Switzerland
690647-D61
690647-DB1
690647-FL1
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in India
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Canada
Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in the Czech
Republic and Slovakia
690648-001
690648-031
690648-041
690648-051
690648-061
690648-071
690648-081
690648-091
690648-131
690648-141
690648-151
690648-161
690648-171
690648-201
690648-211
690648-251
690648-261
690648-271
690648-281
690648-291
690648-A41
690648-AB1
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in the United States
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in the United Kingdom
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Germany
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in France
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Italy
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Spain
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Denmark
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Norway
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Portugal
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Turkey
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Greece
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Latin America
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Saudi Arabia
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Brazil
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Hungary
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Russia
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Bulgaria
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Romania
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Thailand
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Japan
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Europe
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Taiwan
690648-AD1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Korea
690648-B31 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use internationally
38
Chapter 3 Illustrated parts catalog
Spare part
number
Description
690648-B71
690648-BA1
690648-BB1
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Sweden and Finland
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Slovenia
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in
690648-BG1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Switzerland
690648-D61
690648-DB1
690648-DD1
690648-FL1
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in India
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Canada
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Iceland
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in the Czech Republic and
Slovakia
690648-FP1
693707-001
693708-001
693709-001
694681-001
694682-001
694683-001
694684-001
694685-001
694686-001
694687-001
694688-001
694689-001
694690-001
696440-001
Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Africa
150W SLIM Smart AC Adapter
200W SLIM Smart AC Adapter
120W SLIM Smart AC Adapter
39.6 cm (15.6 in) FHD AG LED WVA
24 GB flash cache
6.35 cm (2.5 in) SATA III solid-state 256 GB Self Encrypting Drive
6.35 cm (2.5 in) SATA III solid-state 180 GB drive
6.35 cm (2.5 in) SATA III solid-state 160 GB drive
6.35 cm (2.5 in) SATA III solid-state 128 GB drive
12.7 mm tray load DVD-ROM Drive
12.7 mm tray load DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive
12.7 mm tray load Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
12.7 mm tray load Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
System board (includes replacement thermal material and VGA support bracket) for use with dual-core
processors in China and Russia only
696441-001
System board (includes replacement thermal material and VGA support bracket) for use with quad-core
processors in China and Russia only
698946-001
699687-001
Base Enclosure
Webcan module
Sequential part number listing
39
4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Phillips P0 and P1 screwdrivers
Torx 8 screwdriver
●
●
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
40
Chapter 4 Removal and replacement procedures
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least 2.5 cm (one inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements
41
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
15,000 V
5,000 V
800 V
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
42
Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
●
●
●
●
●
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
●
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
●
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements
43
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips must
be worn in contact with the skin.
●
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
44
Chapter 4 Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
IMPORTANT: There are as many as 95 screws and screw locks, in 15 different sizes, that must be
removed, replaced, or loosened when servicing the computer. Make special note of each screw and
screw lock size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item
(1)
Description
Function
Product name
The name affixed to the front of the computer.
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
(2)
Part number/Product number (p/n)
Warranty period
This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3)
(4)
This number describes the duration of the warranty
period for the computer.
Component replacement procedures
45
Battery
Description
Spare part number
632427-001
8-cell, 83-Wh Li-ion battery
8-cell, 75-Wh Li-ion battery
632425-001
9-cell, 73-Wh Li-ion extended life battery
9-cell, 100-Wh Li-ion ultra-capacity extended life battery
634089-001
634087-001
Before disassembling the computer, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the battery:
Turn the computer upside down on a flat surface, with the battery bay toward you.
1.
2.
3.
Slide the battery release latch (1) to release the battery.
Rotate the battery (2) forward, and then remove it from the computer (3) from the computer.
Install the battery by inserting it into the battery bay until you hear a click.
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Chapter 4 Removal and replacement procedures
Display panel (non-DreamColor)
Description
Spare part number
690644-001
HD+ WVA display panel
FHD WVA display panel
694681-001
NOTE: The display panel can be removed separately from the display assembly only on non-Dream
Color Models. .
Before removing the display panel, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the display panel:
Remove the display bezel:
Position the computer upright on a flat surface with the display panel open.
b. Remove the two rubber pads (1) that cover the display panel screws.
1.
a.
Component replacement procedures
47
c. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure.
d. Flex the top (1) of the bezel from the inside edge until it disengages from the display back
cover.
e. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from
the display back cover.
f. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display
back cover.
g. Remove the display bezel from the display back cover (4).
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Chapter 4 Removal and replacement procedures
2.
Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2).
Disengage the display panel from the base enclosure by closing the display enclosure to 45
degrees while holding the sides of the display panel.
3.
Component replacement procedures
49
4.
Remove the two pieces of tape (1) and (2) that secure cables to the back of the display panel.
Carefully disconnect the cable from the connector.
5.
6.
Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on
either side).
Remove the display panel (2).
Reverse this procedure to install the display panel.
Chapter 4 Removal and replacement procedures
50
SIM
NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the
computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.
Before removing the SIM, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
Remove the SIM:
1.
2.
Inside the battery bay, press in on the SIM (1). (The module is partially ejected from the SIM slot.)
Remove the SIM (2) from the SIM slot.
Reverse this procedure to install the SIM.
Component replacement procedures
51
Service door
Description
Spare part number
Service door
652648-001
Before removing the service door, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the service door:
Position the computer upside down, with the back of the computer toward you.
1.
2.
Slide the service door release latch to the left (1), revealing the service door securing screw (if
present). Remove this screw (2).
NOTE: There is a threaded receptacle on the inside of the service door for stowing this screw.
3.
4.
While sliding the service door release latch fully to the left (3), slide the service door away from
you (4).
Remove the service door (5).
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Chapter 4 Removal and replacement procedures
Memory Modules (under service door)
NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has
four memory slots. In this case, the primary memory is located under the keyboard and expansion
memory is located under the service door.
A computer having a system board with spare part number 690642-001 or 696440-001 has two
memory module slots. In this case, the primary memory is located under the service door.
To access memory modules under the keyboard, see Memory Modules (under keyboard)
Description
Spare part number
670034-001
8 GB (DDR3 1600MHz PC3-12800)
4 GB (DDR3 1600MHz PC3-12800)
2 GB (DDR3 1600MHz PC3-12800)
641369-001
652972-001
Before removing a memory module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the memory module:
Position the computer upside down, with the front toward you.
1.
2.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures
53
3.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a memory module.
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Chapter 4 Removal and replacement procedures
RTC battery
Description
Spare part number
RTC battery
652650-001
Before removing the RTC battery, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the RTC battery:
Position the computer upside down, with the front toward you.
1.
2.
Disconnect the RTC battery cable (1) from the system board.
3.
Gently pull the battery (2) from the double-sided tape that secures it to the system board and
remove it from the computer.
Reverse this procedure to install the RTC battery.
Component replacement procedures
55
WLAN module
CAUTION: The WLAN module and the WWAN module are not interchangeable.
Description
Spare part number
669832-001
Broadcom 43228 802.11 a/b/g/n 2x2 Wi-Fi Adapter
Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3x3 WiFi Adapter
Intel Centrino Advanced N 6205, a/b/g/n 2x2 WiFi Adapter
572511-001
631954-001
Before removing the WLAN module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the WLAN module:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Position the computer upside down, with the front toward you.
1.
56
Chapter 4 Removal and replacement procedures
2.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN module “Main”
terminal. The WLAN antenna cable marked with [2] is connected to the WLAN module “Aux”
terminal. If the computer is equipped with an 802.11 a/b/g/n WLAN module, the WLAN
antenna cable marked with [3] is connected to the middle terminal on the WLAN module.
3.
Remove the two Phillips screws (2) that secure the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
Component replacement procedures
57
4.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
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Chapter 4 Removal and replacement procedures
WWAN module
CAUTION: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
668969-001
HP hs2350 HSPA+ Mobile Broadband Module
HP un2430 EV-DO/HSPA Mobile Broadband Module
HP lt2522 LTE/EV-DO Mobile Broadband Module
HP lt2523 LTE/HSPA+ Mobile Broadband Module
634400-001
675791-001
675793-001
Before removing the WWAN module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the WWAN module:
Position the computer right-side up with front toward you.
1.
2.
Disconnect the WWAN antenna cables (1) and (2) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.
The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
3.
Remove the two Phillips screws (3) that secure the WWAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
Component replacement procedures
59
4.
Remove the WWAN module (4) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion.
Reverse this procedure to install the WWAN module.
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Chapter 4 Removal and replacement procedures
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
module cable is included in the cable kit, spare part number 690624-001. For information about cable
Description
Spare part number
Bluetooth module
655792-001
Before removing the Bluetooth module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the Bluetooth module:
Position the computer upside down, with the front toward you.
Remove the tape from the top of the Bluetooth module (1).
Remove the tape from the Bluetooth cable (2).
1.
2.
3.
4.
5.
Disconnect the Bluetooth cable (3) from the system board.
Disconnect the Bluetooth module cable (4) from the Bluetooth module.
Component replacement procedures
61
Remove the Bluetooth module.
6.
Reverse this procedure to install the Bluetooth module.
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Chapter 4 Removal and replacement procedures
Hard drive
Description
Spare part number
633252-001
634925-001
683801-001
634862-001
694683-001
653434-001
694684-001
694685-001
644694-001
750 GB, 7200 rpm hard drive
500 GB, 7200 rpm hard drive
500 GB, 7200 rpm , Self Encrypting hard drive (SED)
320 GB, 7200 rpm hard drive, 7-mm
256 GB SATA III solid-state drive (SSD) SED
128 GB SATA III SSD
180 GB SATA II SSD
160 GB SATA II SSD
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Before disassembling the computer, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the hard drive:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Position the computer upside down, with the front toward you.
1.
2.
Remove the tape from the top of the smart card reader door (1).
Component replacement procedures
63
3.
Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer.
4.
5.
6.
Open the smart card reader door until it rests on its hinges (1).
Remove three Phillips spring-loaded screws (2) that secure the hard drive to the computer.
Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4)
from the hard drive bay.
If it is necessary to replace the hard drive bracket, remove the four Phillips hard drive bracket
7.
screws (1) from the sides of the hard drive.
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Chapter 4 Removal and replacement procedures
Smart card reader
Description
Spare part number
Smart card reader (includes door and cable)
652672-001
Before removing the smart card reader, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
6.
Remove the smart card reader:
1.
2.
If you need to replace the smart card reader door, close the door (1).
Open the zero insertion force (ZIF) connector for the smart card reader cable (2) and then
disconnect the cable from the system board (3).
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Chapter 4 Removal and replacement procedures
3.
Reopen the door, tilt the door towards you (1), and then lift the smart card reader door straight up
from the computer (2).
4.
5.
If it is necessary to replace the smart card reader, remove the two Phillips screws (1) that secure
the smart card reader to the smart card reader door.
Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide
out of the door guide (3).
Reverse this procedure to reassemble and install the smart card reader.
Component replacement procedures
67
Upgrade bay device
Optical drive
NOTE: Computer models may be equipped with an optical drive or an upgrade bay hard drive.
All optical drive spare part kits include an optical drive bezel.
To remove the optical drive, see below.
To remove the upgrade bay hard drive, see following section.
Description
Spare part number
694687-001
DVD-ROM Drive
DVD±RW and CD-RW SuperMulti DL Combo Drive
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
694688-001
694689-001
694690-001
Before removing the optical drive, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
Remove the optical drive:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Position the computer upside down with the front side toward you.
1.
2.
3.
Remove the Phillips locking screw (1) that secures the optical drive to the computer.
Insert a small tool (2) into the drive release opening and press the optical drive tab to the left.
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Chapter 4 Removal and replacement procedures
4.
Remove the optical drive (3) from the computer.
If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward
you.
5.
6.
7.
Remove the three Phillips screws (1) that secure the optical drive bracket to the optical drive.
Remove the optical drive bracket (2).
Reverse this procedure to install an optical drive.
Upgrade bay hard drive
Description
Spare part number
Upgrade bay bezel
655547-001
Before removing the upgrade bay hard drive, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Component replacement procedures
69
4.
5.
Remove the upgrade bay hard drive:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Position the computer upside down with the front side toward you.
Remove the four Phillips screws securing the hard drive.
1.
2.
3.
4.
Remove the Phillips locking screw (1) that secures the upgrade bay bezel to the computer.
Insert a small tool (2) into the drive release opening and press the upgrade bay bezel tab to the
left.
5.
Remove the upgrade bay bezel (3) from the computer.
If it is necessary to remove the hard drive, position the upgrade bay bezel with the front toward
you.
6.
7.
Loosen the two captive screws (1) that secure the hard drive to the bezel.
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Chapter 4 Removal and replacement procedures
8.
Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3).
Reverse this procedure to install a hard drive in the upgrade bay.
Component replacement procedures
71
Keyboard
Before removing the keyboard, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
6.
Remove the keyboard:
Turn the computer upside down, with the front toward you.
1.
2.
Loosen the three Phillips captive spring-loaded screws that secure the keyboard to the computer.
Open the computer and turn it on its side.
3.
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Chapter 4 Removal and replacement procedures
Insert a small, blunt tool into the release hole, and press on the keyboard until it disengages from
the base enclosure.
4.
NOTE: The center of the keyboard is the release point. If the keyboard does not easily
disengage, press on the keyboard through the opening in the upgrade bay area.
Turn the opened computer right-side up, with the front toward you.
5.
6.
Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upside
down on top of the TouchPad.
NOTE: If you are accessing the memory modules below the keyboard, it is not necessary to
remove the cables or keyboard.
7.
8.
Release the ZIF connector for the pointing stick cable (1) and then disconnect the cable from the
system board (2).
Release the ZIF connector for the keyboard cable (3), and then disconnect the cable from the
system board (4).
Component replacement procedures
73
9.
If so equipped, release the ZIF connector for the keyboard backlight cable (5) and then
disconnect the cable from the system board (6).
Remove the keyboard.
10.
Reverse this procedure to install the keyboard.
Memory Modules (under keyboard)
NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has
four memory slots. In this case, the primary memory is located under the keyboard and expansion
memory is located under the service door.
A computer having a system board with spare part number 690642-001 or 696440-001 has two
memory module slots. In this case, the primary memory is located under the service door.
To access memory modules under the service door, see Memory Modules (under service door)
Description
Spare part number
670034-001
8 GB (DDR3 1600MHz PC3-12800)
4 GB (DDR3 1600MHz PC3-12800)
2 GB (DDR3 1600MHz PC3-12800)
641369-001
652972-001
Before removing a memory module, follow these steps:
Chapter 4 Removal and replacement procedures
74
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install memory module.
Component replacement procedures
75
Top cover
The top covers include TouchPad button and bracket.
Description
Spare part number
For use on computer models with a fingerprint reader
652652-001
Before removing the top cover, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
Remove the top cover:
Turn the computer right-side up.
1.
2.
Release the following ZIF connectors (1) and disconnect the corresponding cables (2) from the
system board:
Power button ZIF connector
TouchPad ZIF cable
●
●
●
●
●
TouchPad buttons ZIF cable
Fingerprint reader ZIF cable
Application buttons ZIF cable
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Chapter 4 Removal and replacement procedures
Remove the following screws that secure the top cover to the base enclosure:
3.
●
●
●
Three Phillips screws from the Upgrade bay (1).
Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay (2).
Five Torx 8 screws from the front edge and middle of the computer (3).
Component replacement procedures
77
4.
Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle.
Reverse this procedure to install the top cover.
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Chapter 4 Removal and replacement procedures
Power button board
Description
Spare part number
Power button board
690634-001
Before removing the power button board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the power button board:
Position the top cover upside down, with the front toward you.
1.
2.
Remove the two pieces of tape from the top of the power button board (1).
Release the ZIF connector (2) for the power button board cable and then disconnect the cable (3).
3.
Component replacement procedures
79
4.
Remove the two Torx 8 screws (4) that secure the power button board to the top cover and then
remove the power button board (5).
Reverse this procedure to install the power button board.
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Chapter 4 Removal and replacement procedures
Function button board
Description
Spare part number
Function button board (includes cable)
690635-001
Before removing the function button board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the function button board:
Position the top cover upside down, with the front toward you.
Remove the tape (1) from the top of the function button board.
Remove the two Torx 8 screws (2) that secure the function button board to the top cover.
Lift the function button board (3) from the top cover.
1.
2.
3.
4.
Component replacement procedures
81
5.
Disconnect the function button board cable (4) from the function button board.
Reverse this procedure to install the function button board.
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Chapter 4 Removal and replacement procedures
Fingerprint reader board
Description
Spare part number
Fingerprint reader board (includes bracket)
690631-001
Before removing the fingerprint reader board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the fingerprint reader board:
Position the top cover upside down, with the front toward you.
1.
2.
Remove the Phillips screw (1) that secures the fingerprint reader board to the top cover.
Remove the fingerprint reader board bracket (2) from the fingerprint reader board.
3.
Component replacement procedures
83
4.
Lift the fingerprint reader board (3) from the top cover.
Reverse this procedure to install the fingerprint reader board.
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Chapter 4 Removal and replacement procedures
TouchPad button board
Description
Spare part number
TouchPad button board (included with top cover, spare part number 652652-001)
Before removing the TouchPad button board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the TouchPad button board:
Position the top cover upside down, with the front toward you.
1.
2.
Release the ZIF connector (1) for the TouchPad button board cable and then disconnect the cable
(2).
3.
Remove the four Torx 8 screws (3) that secure the TouchPad button board to the top cover.
Component replacement procedures
85
4.
Lift the TouchPad button board (4) from the top cover.
Reverse this procedure to install the TouchPad button board.
86
Chapter 4 Removal and replacement procedures
VGA port board
Description
Spare part number
VGA port board
690641-001
Before removing the VGA port board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the VGA port board:
Position the computer right-side up with the front toward you.
1.
2.
Remove the Phillips screw (1) that secures the VGA port board to the base enclosure.
Remove the two Torx 8 screws (2) that secure the VGA port board to the base enclosure.
3.
Component replacement procedures
87
Lift and remove the VGA port board from the base enclosure.
4.
Reverse this procedure to install the VGA port board.
88
Chapter 4 Removal and replacement procedures
Fan and heat sink assembly
Description
Spare part number
690628-001
Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards
Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards
Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards
690630-001
690629-001
Before removing the fan and heat sink assembly, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the fan and heat sink assembly:
Position the computer right-side up, with the front toward you.
1.
2.
Disconnect the fan cable (1) from the system board.
3.
Loosen the eight captive screws (2) that secure the video card heat sink to the base enclosure
following the sequence embossed in the heat sinks.
Component replacement procedures
89
4.
Lift the fan and heat sink assembly from the base enclosure (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1),
(3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed.
Replacement thermal material is included with all heat sink and system board spare part kits.
Reverse this procedure to install the fan and heat sink assembly.
NOTE: To properly ventilate the computer, allow at least a 7.6 cm (3 in) clearance on the left side of
the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are affected
by high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Graphics card
NOTE: All graphics card spare part kits include replacement thermal material.
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Chapter 4 Removal and replacement procedures
Description
Spare part number
690637-001
NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3)
NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3)
AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5)
690638-001
690639-001
Before removing the graphics card, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
Remove the graphics card:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the two Torx 8 screws (1) that secure the graphics card to the computer. (The edge of the
board opposite the graphics card slot rises away from the computer.)
Component replacement procedures
91
3.
Remove the graphics card (2) by sliding it away from the slot at an angle.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1),
(3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed.
Replacement thermal material is included with all heat sink and system board spare part kits.
Reverse this procedure to install the graphics card.
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Chapter 4 Removal and replacement procedures
Processor
NOTE: All processor spare part kits include replacement thermal material.
Description
Spare part number
Intel Core processors
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3
Cache, 8 threads, 45W
681284-002
681283-002
i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3
Cache, 8 threads, 45W
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 MHz, 6MB L3 Cache, 680646-002
8 threads, 45W
i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core processor, 1600 MHz, 4MB L3 Cache, 4 681954-002
threads, 35W
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), dual-core processor,1600 MHz, 3 MB L3 Cache, 4 681953-002
threads, 35W
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), dual-core processor, 1600 MHz, 3 MB L3 Cache,
4 threads, 35W
681952-002
Before removing the processor, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
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93
Remove the processor:
Position the computer right-side up, with the front toward you.
1.
2.
Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn
counterclockwise until you hear a click.
3.
Lift the processor (2) straight up and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on
the processor slot when you install the processor.
Reverse this procedure to install the processor.
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Chapter 4 Removal and replacement procedures
Audio/USB 3.0 board
Description
Spare part number
Audio/USB 3.0 board (select models only)
690636-001
Before removing the audio/USB 3.0 board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the audio/USB 3.0 board:
Turn the computer right-side up, with the front toward you.
1.
2.
Remove the three Torx 8 screws (1) that secure the audio/USB 3.0 board to the system board.
Disconnect the audio/USB 3.0 board (2) from the system board by lifting it out at an angle.
3.
Component replacement procedures
95
Reverse this procedure to install the audio/USB 3.0 board.
96
Chapter 4 Removal and replacement procedures
Modem module
NOTE: The modem module spare part kit does not include a modem module cable. The modem
module cable is included in the cable kit, spare part number 690623-001. For information about cable
Description
Spare part number
56k v.92 MDC data/fax modem module
628824-001
Before removing the modem module, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
Remove the modem module:
Turn the computer right-side up, with the front toward you.
1.
2.
Disconnect the modem module cable (1) from the system board.
3.
Remove the two Phillips barrel screws (2) that secure the modem module to the system board.
Component replacement procedures
97
4.
Disconnect the modem module (3) from the system board by lifting it straight up.
Reverse this procedure to install the modem module.
98
Chapter 4 Removal and replacement procedures
Speakers
Description
Spare part number
Speaker kit
652669-001
Before removing the speakers, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
Remove the speakers:
Position the computer right-side up, with the front toward you.
Remove the display latch:
1.
2.
a.
b.
c.
Remove the spring (1) from the display latch lock.
Remove the three Phillips screws (2) from the display latch lock.
Push down the button (3) in the front right corner of the display latch lock.
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99
Slide the display latch lock to the left and remove by pulling straight up from the base
d.
enclosure (4).
Remove the display latch spring buttons:
3.
a.
In the lower right corner of the base enclosure, remove the two Torx 8 screws (1) that secure
the display latch spring button to the base enclosure.
b.
Lift the right display latch spring button (2) straight up from the base enclosure.
4.
5.
Remove the tape (1) from the top of the speakers.
Disconnect the speaker cable (2) from the system board.
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Chapter 4 Removal and replacement procedures
6.
7.
Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure.
Remove the speakers (4) from the base enclosure.
Reverse this procedure to install the speakers.
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101
ExpressCard/USB 2.0 assembly
Description
Spare part number
ExpressCard/USB 2.0 assembly
652680-001
Before removing the ExpressCard/USB 2.0 assembly, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
Remove the ExpressCard/USB 2.0 assembly:
Position the computer right-side up, with the front toward you.
Remove the SD and CFast slot protective inserts (1).
1.
2.
3.
Remove the three Torx 8 screws (2) that secure the assembly to the system board.
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Chapter 4 Removal and replacement procedures
4.
Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle
(4).
Reverse this procedure to install the ExpressCard/USB 2.0 assembly.
Component replacement procedures
103
Northbridge chip heat sink
Description
Spare part number
Northbridge chip heat sink
NOTE: The Northbridge chip heat sink is included with the base enclosure assembly, spare part
number 698946-001.
Before removing the Northbridge chip heat sink, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
Remove the Northbridge chip heat sink:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the two Phillips screws (1) that secure the Northbridge chip heat sink to the system board.
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Chapter 4 Removal and replacement procedures
3.
Remove the Northbridge chip heat sink from the system board (2).
Reverse this procedure to install the Northbridge chip heat sink.
Component replacement procedures
105
System board
NOTE: All system board spare part kits include replacement thermal material and VGA support
bracket.
NOTE: Models that support quad-core processors have four memory slots. Models that support dual-
core processors have two memory slots.
Description
Spare part number
690642-001
For use with dual-core processors
For use with quad-core processors
690643-001
For use with dual-core processors in China and Russia
For use with quad-core processors in China and Russia
696440-001
696441-001
Before removing the system board, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
●
106
Chapter 4 Removal and replacement procedures
●
●
●
●
●
Remove the system board:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the tape (1) that secures the cabling to the system board.
3.
Remove the screws (2) that secure the plastic bracket to the system board, and then remove the
bracket (3).
Component replacement procedures
107
4.
Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcam
cable (4).
5.
6.
7.
8.
Remove the Phillips screw (1) that secures the smart card reader to the system board.
Remove the three Torx 8 screws (2) that secure the system board to the base enclosure.
Remove the two Torx 8 screws (3) that secure the system board to the optical drive connector.
Remove the system board (4) from the base enclosure.
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Chapter 4 Removal and replacement procedures
Reverse this procedure to install the system board.
RJ-45 connector cable
NOTE: The RJ-45 connector cable is included in the cable kit, spare part number 690623-001.
Before removing the RJ-45 connector cable, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
Remove the RJ-45 connector cable:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the tape (1) from the top of the RJ-45 connector cable.
3.
Remove the RJ-45 connector cable from the clips and routing channel (2) built into the base
enclosure.
Component replacement procedures
109
4.
Remove the RJ-45 connector cable from the base enclosure (3).
Reverse this procedure to install the RJ-45 connector cable.
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Chapter 4 Removal and replacement procedures
Power connector cable
NOTE: The power connector cable is included in the cable kit, spare part number 690623-001.
Before removing the power connector cable, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
Remove the power connector cable:
Position the computer right-side up, with the front toward you.
1.
2.
3.
Remove the tape (1) from the top of the power connector cable.
Lift the power connector cable (2) up from the routing in the rear of the base enclosure.
Component replacement procedures
111
4.
Remove the power connector cable from the enclosure (3).
Reverse this procedure to install the power connector cable.
112
Chapter 4 Removal and replacement procedures
RJ-11 connector cable
NOTE: The RJ-11 connector cable is included in the cable kit, spare part number 690623-001.
Before removing the RJ-11 connector cable, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
Remove the RJ-11 connector cable:
Position the computer right-side up, with the front toward you.
1.
Component replacement procedures
113
Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure.
2.
Remove the RJ-11 connector cable from the base enclosure.
3.
Reverse this procedure to install the RJ-11 connector cable.
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Chapter 4 Removal and replacement procedures
Service door latch
NOTE: The service door latch is included with the battery latch kit , spare part number 690633-001.
Before removing the service door latch, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
Remove the service door latch:
Position the computer right-side up with the front toward you.
1.
2.
Remove the three Phillips screws (1) that secure the service door latch to the base enclosure.
Component replacement procedures
115
3.
Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remains
intact with the service door latch.
Reverse this procedure to install the service door latch.
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Chapter 4 Removal and replacement procedures
Battery latch
NOTE: The battery latch is included with the battery latch kit , spare part number 690633-001.
Before removing the battery latch, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
5.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
Remove the battery latch:
Position the computer right-side up with the front toward you.
1.
CAUTION: Ensure that the spring (1) remains intact while removing the battery latch.
2.
Remove the two Phillips screws (2) that secure the battery latch to the base enclosure.
Component replacement procedures
117
3.
Remove the battery latch from the base enclosure (3).
Reverse this procedure to install the battery latch.
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Chapter 4 Removal and replacement procedures
Display assembly
Description
Spare part number
39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor:
For use in computer models without webcams
For use in computer models with webcams
690627-001
690626-001
NOTE: It is not necessary to remove the display panel in order to remove the display assembly.
However, for access to the webcam module, WLAN module, or WWAN module, you must remove the
display panel. For display panel removal instructions, see Display panel (non-DreamColor) on page 47
Before removing the display assembly, follow these steps:
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
5.
6.
7.
Remove the following components:
8.
a.
b.
c.
d.
Remove the display assembly:
Position the computer right side up, with the display closed and the rear toward you.
1.
Component replacement procedures
119
2.
Remove the four Torx 8 screws (1) that secure the logo nameplate to the base enclosure (2).
Remove the two-each Torx 8 screws on the back of each hinge.
3.
Position the computer upside down, with the front toward you.
4.
120
Chapter 4 Removal and replacement procedures
5.
Remove the WLAN and WWAN antenna cables (1) from the routing tabs (2) in the base
enclosure.
6.
Thread the WLAN and WWAN antenna cables (1) through the hole and then back up
underneath the system board, unhook the antenna cables from the retaining tabs (2).
7.
8.
Remove the four Torx 8 screws (1) from the brackets.
Lift the display cable connector (2) straight up from the system board and carefully release the
display cable from the cable routing slots in the base enclosure.
Component replacement procedures
121
Lift the display assembly straight up from the base enclosure and remove it.
9.
NOTE: For a hinge-up display assembly replacement, reverse these procedures to reinstall the
display assembly.
Remove the display bezel:
10.
a.
Remove the two rubber pads (1) that cover the display panel screws.
122
Chapter 4 Removal and replacement procedures
b.
Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure.
c.
Flex the top (1) of the bezel from the inside edge until it disengages from the display back
cover.
d.
e.
Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from
the display back cover.
Flex the bottom (3) of the bezel from the inside edge until it disengages from the display
back cover.
Component replacement procedures
123
f.
Remove the display bezel from the display back cover (4).
g.
11.
If it is necessary to remove the cable routing tray, remove the three Phillips screws (1) that secure
the cable routing tray to the display enclosure, then pull the cable routing tray towards you (2).
The cable routing tray is available in the Plastics kit, spare part number 684794-001.
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Chapter 4 Removal and replacement procedures
Remove the six Torx 8 screws that secure the display panel to the display enclosure.
12.
If it is necessary to replace the display hinges, Remove the eight Phillips screws (1) that secure the
display panel to the display hinges (four on either side). The left and right display hinges are
available using spare part number 652646-001.
13.
a.
Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four
on either side).
b.
Remove the display hinges (2).
Component replacement procedures
125
If it is necessary to replace the webcam module from the display enclosure, lift the webcam
14.
module straight up (1), then pull the connector for the webcam cable and disconnect the cable
(2).
If it is necessary to replace the webcam cable, release the tape securing the cable to the display
15.
cover (1), and then remove the cable (2).
126
Chapter 4 Removal and replacement procedures
If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers
(1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure
the cables to the display back cover.
16.
17.
If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1)
from the adhesive on the back cover, and then release the cables from the clips (2) that secure the
cables to the display back cover.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures
127
5 Computer Setup
Starting Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system
is not working or will not load.
NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your
computer.
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
Press f10 to enter BIOS Setup.
2.
Using Computer Setup
Navigating and selecting in Computer Setup
The information and settings in Computer Setup are accessed from the File, Security, Diagnostics, and
System Configuration menus.
To navigate and select in Computer Setup, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
To select a menu or a menu item, use the tab key and the keyboard arrow keys, and then
press enter, or use a pointing device to click the item.
●
●
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
Press f10 to enter BIOS Setup.
2.
3.
Select the File, Security, Diagnostics, or System Configuration menu.
128
Chapter 5 Computer Setup
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore changes and exit, and then press
enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save changes and exit, and then press
enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
Press f10 to enter BIOS Setup.
2.
3.
Use a pointing device or the arrow keys to select File > Restore defaults.
Follow the on-screen instructions.
4.
5.
To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save changes and exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Using Computer Setup
129
Computer Setup menus
The menu tables in this section provide an overview of Computer Setup options.
NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your
computer.
File menu
Select
To do this
System Information
View identification information for the computer and the
●
batteries in the system.
View specification information for the processor, cache
and memory size, system ROM, video revision, and
keyboard controller version.
●
Set System Date and Time
System Diagnostics
Set or change the date and time on the computer.
Displays the following information:
System Information
●
Identification information for the computer and the
◦
batteries in the system.
Specification information for the processor, cache
and memory size, system ROM, video revision, and
keyboard controller version.
◦
Start-up Test—Verifies the system components needed for
starting the computer.
●
●
●
●
●
●
Run-In Test—Runs a comprehensive check on system
memory.
Hard Disk Test—Runs a comprehensive self-test on any
hard drive in the system.
Memory Test—Runs a comprehensive test on any
memory installed in the computer.
Battery Test—Runs a comprehensive test on any batteries
installed in the computer.
Error Log—Displays a log file if any errors have
occurred.
Restore defaults
Replace the configuration settings in Computer Setup with the
original factory settings. (Hard drive mode, password settings,
and security settings are not changed when you restore the
factory settings.)
Reset BIOS security to factory default
Restore the BIOS security settings to the factory default.
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Chapter 5 Computer Setup
Select
To do this
Ignore changes and exit
Cancel any changes entered during the current session. Then,
exit and restart the computer.
Save changes and exit
Save any changes entered during the current session. Then,
exit and restart the computer. Your changes go into effect
when the computer restarts.
Security menu
NOTE: Some of the menu items listed in this section may not be supported by your computer.
Select
To do this
Administrator Tools
Setup BIOS Administrator Password
Set up a BIOS administrator password.
User Management (requires a BIOS administrator password)
Create New BIOS User Account
Select from a list of BIOS users.
●
●
Select from a list of ProtectTools users.
Password Policy (requires a BIOS administrator password)
HP SpareKey
Revise password policy criteria.
Enable/disable HP SpareKey (enabled by default).
Enable/disable HP SpareKey enrollment (enabled by default).
Always Prompt for HP SpareKey Enrollment
Fingerprint Reset on Reboot (if present)
Reset/clear the fingerprint reader ownership (select models
only; disabled by default).
User Tools
Change Password
HP SpareKey Enrollment
Enter, change, or delete a BIOS administrator password.
Enroll or reset HP SpareKey, which is a set of security
questions and answers used if you forget your password.
Anti Theft
AT-p
Enable/disable Anti-Theft Protection.
DriveLock Passwords
Enable/disable DriveLock on any computer hard drive
(enabled by default).
●
Change a DriveLock user password or master password.
●
NOTE: DriveLock settings are accessible only when you
enter Computer Setup by turning on (not restarting) the
computer.
Automatic DriveLock
Enable/disable Automatic DriveLock support.
Computer Setup menus
131
Select
To do this
TPM Embedded Security
Enable/disable support for Trusted Platform Module (TPM)
Embedded Security, which protects the computer from
unauthorized access to owner functions available in
Embedded Security for ProtectTools. For more information,
refer to the ProtectTools software Help.
NOTE: You must have a setup password to change this
setting.
Disk Sanitizer
Run Disk Sanitizer to destroy all existing data on the primary
hard drive or the drive in the upgrade bay.
CAUTION: If you run Disk Sanitizer, the data on the
selected drive is destroyed permanently.
System IDs
Enter a user-defined computer asset tracking number and
ownership tag.
System Configuration menu
NOTE: Some of the listed System Configuration options may not be supported by your computer.
Select
To do this
Language
Boot Options
Change the Computer Setup language.
Set a Startup Menu delay (in seconds).
●
●
●
●
Set the Multiboot Express Boot Popup delay (in seconds).
Enable/disable Custom Logo (disabled by default).
Enable/disable Display Diagnostic URL (enabled by
default).
Enable/disable CD-ROM boot (disabled by default).
Enable/disable SD Card boot (enabled by default).
Enable/disable floppy boot (enabled by default).
●
●
●
●
Enable/disable PXE Internal NIC boot (enabled by
default).
Enable/Disable Unified Extensible Firmware Interface
(UEFI) Boot Mode (disabled by default).
●
●
Set the Legacy Boot Order.
132
Chapter 5 Computer Setup
Select
To do this
Device Configurations
Enable/disable USB legacy support (enabled by default).
When enabled, USB legacy support allows the following:
●
Use of a USB keyboard in Computer Setup even
when a Windows operating system is not running.
◦
Startup from bootable USB devices, including a
hard drive, diskette drive, or optical drive
connected by a USB port to the computer.
◦
Select a parallel port mode: ECP (Enhanced Capabilities
Port), standard, bidirectional, or EPP (Enhanced Parallel
Port).
●
Enable/disable fan always on while connected to an AC
outlet (enabled by default).
●
●
Enable/disable Data Execution Prevention (select models
only). When enabled, the processor can disable some
virus code execution, which helps to improve computer
security (disabled by default).
SATA (Serial Advanced Technology Attachment) device
mode. The following options are available:
●
AHCI (Advanced Host Controller Interface)
IDE (Integrated Drive Electronics)
◦
◦
◦
RAID (Redundant Array of Independent Disks) (select
models only)
NOTE: Availability of these options varies by computer
model.
Enable/disable secondary battery fast charge (enabled
by default).
●
Enable/disable HP QuickLook (enabled by default).
●
●
Enable/disable Preboot Authentication on HP QuickLook
Boot (enabled by default).
Enable/disable HP QuickWeb (enabled by default).
●
●
Enable/disable HP QuickWeb: Write Protect (disabled
by default).
Enable/disable Virtualization Technology (select models
only; disabled by default).
●
●
Enable/disable TXT (Intel Trusted Execution Technology)
(select models only; disabled by default).
Multi Core CPU (enabled by default).
●
●
●
●
Intel HT Technology (enabled by default).
Enable/disable Wake on USB (enabled by default).
Enable/disable Num lock state at boot (disabled by
default).
Computer Setup menus
133
Select
To do this
Built-In Device Options
Enable/disable the wireless button state (enabled by
default).
●
●
●
●
●
●
Enable/disable embedded WLAN device radio (select
models only; enabled by default).
Enable/disable the embedded Bluetooth device radio
(enabled by default).
Enable/disable the Network Interface Controller (NIC)
(enabled by default).
Enable/disable LAN/WLAN switching (disabled by
default).
Set the wake on LAN state. Options include the
following:
Disabled
◦
◦
◦
Boot to Network
Follow Boot Order
Enable/disable the Ambient Light Sensor.
●
●
Enable/disable the Notebook Upgrade Bay device
(enabled by default).
Enable/disable the fingerprint device (enabled by
default).
●
●
●
Enable/disable the integrated camera (enabled by
default).
Enable/disable the Power Monitor Circuit (enabled by
default).
Enable/disable the audio device (enabled by default).
Enable/disable a modem device (enabled by default).
Enable/disable the microphone (enabled by default).
●
●
●
●
Enable/disable the internal speakers (enabled by
default).
134
Chapter 5 Computer Setup
Select
To do this
Port Options
NOTE: All port options are enabled by default.
Enable/disable the serial port.
Enable/disable the parallel port.
Enable/disable the flash media reader.
Enable/disable the USB port.
●
●
●
●
CAUTION: Disabling the USB port also disables
MultiBay devices and ExpressCard devices on the
advanced port replicator.
Enable/disable the 1394 port.
Enable/disable the ExpressCard slot.
Enable/disable the smart card slot.
Enable/disable the eSATA port.
●
●
●
●
AMT Options
Enable/disable Firmware Verbosity.
●
●
●
●
●
Enable/disable AMT Setup Prompt (Ctrl+P).
Enable/disable USB Key Provisioning Support.
Enable/disable Unconfigure AMT on next boot.
Select Terminal Emulation Mode.
ANSI
◦
◦
VT100
Enable/disable Firmware Progress Event Support.
Enable/disable Initiate Intel CIRA.
●
●
Set Security Level
Change, view, or hide security levels for all BIOS menu items.
Restore the default security settings.
Restore Security Defaults
Computer Setup menus
135
6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Length
25.1 cm
37.4 cm
3.4 cm
3.1 kg
9.86 in
14.72 in
1.34 in
6.94 lbs
Width
Height (at front)
Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV
Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive,
WLAN module, 8-cell battery)
Input power
Operating voltage
19.5V DC @ 6.15A - 120 W Slim Adapter
19.5V DC @ 7.7A - 150 W Slim Adapter
19.5V DC @ 10.3A - 200 W Slim Adapter
Operating current
Temperature
4.74 A
Operating
5°C to 35°C
41°F to 95°F
Relative humidity
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
-15 m to 3,048 m
-15 m to 12,192 m
50 ft to 10,000 ft
-50 ft to 40,000 ft
Operating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Nonoperating
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep
rate
136
Chapter 6 Specifications
Metric
U.S.
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep
rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this
range of temperatures.
39.6-cm (15.6-in) HD+ display specifications
Metric
U.S.
Dimensions
Height
19.4 cm
34.4 cm
39.6 cm
Anti-glare
7.59 in
13.54 in
15.6 in
Width
Diagonal
Surface treatment
300:1 (typical)
60 Hz
Contrast ratio
Refresh rate
Brightness
200 nits (typical)
Pixel resolution
Pitch
0.252 mm
1366 x 768
RGB stripe
LED
Format
Configuration
Backlight
100 ppi
PPI
30/30/20/10 (Left/Right/Down/Up) (minimum) or
45/45/35/25 (Left/Right/Down/Up) (typical)
Viewing angle
39.6-cm (15.6-in) FHD display specifications
Metric
U.S.
Dimensions
Height
19.4 cm
34.4 cm
39.6 cm
7.59 in
13.54 in
15.6 in
Width
Diagonal
39.6-cm (15.6-in) HD+ display specifications
137
Metric
U.S.
Anti-glare
Surface treatment
Contrast ratio
Refresh rate
300:1 (typical)
60 Hz
220 nits (typical)
Brightness
Pixel resolution
Pitch
0.179 × 0.179 mm
1920 × 1080
RGB stripe
Format
Configuration
Backlight
White LED
142 ppi
PPI
60/60/50/50 (Left/Right/Down/Up) (minimum) or
70/70/60/60 (Left/Right/Down/Up) (typical)
Viewing angle
Hard drive specifications
750 GB*
500-GB*
320-GB*
Dimensions
Height
9.5 mm
70 mm
115 g
9.5 mm
70 mm
115 g
9.5 mm
70 mm
115 g
Width
Weight
ATA-8, SATA 2.6, 3.0
Gb/s, NCQ
ATA-8, SATA 2.6, 3.0
Gb/s, NCQ
ATA-8, SATA 2.6, 3.0
Gb/s, NCQ
Interface type
300 MB/sec
ATA security
300 MB/sec
ATA security
300 MB/sec
ATA security
Transfer rate
Security
Seek times (typical read, including setting)
Single track
Average
1.5 ms
1.5 ms
1.5 ms
11 ms
11 ms
11 ms
Maximum
24 ms
24 ms
24 ms
1,465,149,168
976,773,168
625,142,448
Logical blocks
7200 rpm
7200 rpm
7200 rpm
Disc rotational speed
32° to 140° F (0° to 60° C)
Operating temperature
138
Chapter 6 Specifications
750 GB*
500-GB*
320-GB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Solid state drive specifications
256 GB*
128 GB*
Dimensions
Height
7.0 mm
Width
70 mm
Weight
73 g
SATA 3 (6 Gb/s)
Interface type
ATA security
Security
Performance
Maximum sequential read
Maximum sequential write
Logical blocks
Up to 460 MB/s
Up to 260 MB/s
500,118,192
415 MB/s
175 MB/s
250,069,680
32° to 158°F (0° to 70°C)
Operating temperature
*1 GB = 1 billion bytes when referring to solid state drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
DVD±RW and CD-RW SuperMulti DL Combo Drive
specifications
Supported Media
Read:
Write:
CD-DA, CD-TEXT, CD-ROM, CD-ROM XA,
CD-R, CD-RW, DVD+R, DVD+RW,
MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, DVD-R, DVD-RW, DVD-RAM, DVD
Video CD), Multisession CD (Photo-CD, CD-
EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),
DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
+R DL, DVD-R DL
Access time
CD
DVD
Random
<140ms
< 160 ms
Solid state drive specifications
139
Gen 1 SATA
Interface
24X CD-ROM
●
●
●
●
●
●
●
●
●
●
●
Max data transfer rate
8X DVD
24X CD-R
24X CD-RW
8X DVD+R
8X DVD+RW
8X DVD-R
6X DVD-RW
6X - DVD+R Dual Layer
6X - DVD-R Dual Layer
5X DVD-RAM
UDMA Mode 5
8.5 GB
Transfer mode
Max Media Capacity (read/
write)
Tray Loading
Transport
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo
Drive
Supported Media
Read:
Write:
CD-DA, , CD-TEXT, CD-ROM, CD-ROM
XA, MIXED MODE CD, CD-I, CD-I
Bridge (Photo-CD, Video CD),
CD-R, CD-RW, DVD+R, DVD+R DL, DVD
+RW, DVD-R, DVD-R DL, DVD-RW, DVD-
RAM
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R,
DVD+RW. DVD-RAM, BD-ROM, BD-R,
BD-RE
Access time
Random
CD-ROM
<190 ms
DVD_ROM
BD-ROM
< 180ms
<230 ms
Gen 1 SATA
Interface
140
Chapter 6 Specifications
Supported Media
Read:
Write:
24X CD-ROM
●
●
●
●
●
●
●
●
●
●
●
Max data transfer rate
8X DVD
24X CD-R
24X CD-RW
8X DVD+R
8X DVD+RW
8X DVD-R
6X DVD-RW
6X - DVD+R Dual Layer
6X - DVD-R Dual Layer
5X DVD-RAM
UDMA Mode 5
50.0 GB
Transfer mode
Max Media Capacity (read)
Max Media Capacity (/write)
Transport
8.5 GB
Tray Loading
DVD-ROM Drive specifications
CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-
CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-
R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM
Supported Media
Access time
Random
CD
DVD
< 140 ms
Gen 1 SATA
< 160 ms
Interface
24X CD-ROM
8X DVD
●
●
Max data transfer rate
UDMA Mode 5
8.5 GB
Transfer mode
Max Media Capacity (read)
Transport
Tray Loading
DVD-ROM Drive specifications
141
7 Backup and recovery
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only) with
the installed optical drive (select models only) or an optional external optical drive, or create system
restore points. In case of system failure, you can use the backup files to restore the contents of
your computer.
Windows Backup and Restore provides the following options:
Creating a system repair disc (select models only) by using the installed optical drive (select
models only) or an optional external optical drive
●
Backing up your information
●
●
●
●
●
●
●
Creating a system image (select models only)
Scheduling automatic backups (select models only)
Creating system restore points
Recovering individual files
Restoring the computer to a previous state
Recovering information using recovery tools
NOTE: For detailed instructions, perform a search for these topics in Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for
later use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
142
Chapter 7 Backup and recovery
Creating recovery media with HP Recovery
Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP Recovery
Disc Creator. This recovery media allows you to reinstall your original operating system as well as
select drivers and applications if the hard drive becomes corrupted.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:
Windows DVD—Installs the operating system without additional drivers or applications.
●
●
Driver DVD—Installs specific drivers and applications only, in the same way that the HP Software
Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows DVD can be created only once. Thereafter, the option to create that media will
not be available.
1.
2.
3.
4.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
Select Driver DVD or Windows DVD.
From the drop-down menu, select the drive for burning the recovery media.
Click the Burn button to start the burning process.
Backing up your information
Recovery after a system failure is as good as your most recent backup. Immediately after setting up the
computer, you should create system repair discs (select models only) using the installed optical drive
(select models only) or an optional external optical drive and back up your system. As you add new
software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. The system repair discs (select models only) are used to start up (boot) the
computer and repair the operating system in case of system instability or failure. Your initial and
subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
●
●
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the
type of optical drive you are using.
●
Creating recovery media with HP Recovery Disc Creator
143
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so
using them for backup reduces the number of recovery discs required.
When backing up to discs, number each disc before inserting it into the external drive.
●
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of
the computer.
1.
2.
Select Start > All Programs > Maintenance > Backup and Restore.
Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create a system repair disc (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
●
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs
you previously created (select models only), you must purchase a Windows 7 operating system DVD to
reboot the computer and repair the operating system. For additional information, see the Using a
Windows 7 operating system DVD (purchased separately) section.
Using the Windows recovery tools
To recover information you previously backed up:
1.
2.
Select Start > All Programs > Maintenance > Backup and Restore.
Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the hard
drive. All files you have created and any software installed on the computer are permanently removed.
When reformatting is complete, the recovery process restores the operating system, as well as the
drivers, software, and utilities from the backup used for recovery.
If possible, back up all personal files.
1.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
144
Chapter 7 Backup and recovery
If the Windows partition is listed, restart the computer, and then press f8 before the Windows
operating system loads.
3.
4.
5.
Select Startup Repair.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
Using f11 recovery tools
CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard
drive. All files you have created and any software installed on the computer are permanently removed.
The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at
the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
If possible, back up all personal files.
1.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer,
click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
You must recover your operating system and programs using the Windows 7 operating system
DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the
HP Recovery partition are not listed. For additional information, see the Using a Windows 7
operating system DVD (purchased separately) section.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
3.
Press f11 while the “Press <F11>” for recovery” message is displayed on the screen.
Follow the on-screen instructions.
4.
5.
Performing a system recovery
145
Using a Windows 7 operating system DVD (purchased separately)
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information,
see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
If possible, back up all personal files.
1.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive
before the Windows operating system loads.
When prompted, press any keyboard key.
Follow the on-screen instructions.
Click Next.
3.
4.
5.
6.
7.
Select Repair your computer.
Follow the on-screen instructions.
After the repair is completed:
Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
1.
2.
146
Chapter 7 Backup and recovery
8 Power cord set requirements
The wide range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries and regions
The requirements listed below are applicable to all countries and regions:
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Australia
Austria
Accredited agency
EANSW
OVE
Applicable note number
1
1
1
2
1
1
1
1
1
3
1
1
Belgium
CEBC
Canada
CSA
Denmark
Finland
DEMKO
FIMKO
UTE
France
Germany
Italy
VDE
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
Requirements for all countries and regions
147
Country/region
The People's Republic of China
South Korea
Accredited agency
Applicable note number
CCC
EK
5
4
1
1
4
1
2
Sweden
SEMKO
SEV
BSMI
BSI
Switzerland
Taiwan
The United Kingdom
The United States
UL
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
1.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
2.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
4.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
148
Chapter 8 Power cord set requirements
9 Recycling
Battery
When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for computer battery disposal.
Display
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
CAUTION: The procedures in this chapter can result in damage to display components. The only
components intended for recycling purposes are the LCD panel and the backlight. When you remove
these components, handle them carefully.
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display
assembly that might require special handling at end-of-life. Disposal of mercury may be regulated
because of environmental considerations. For disposal or recycling information, contact your local
This section provides disassembly instructions for the display assembly. The display assembly must be
disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details,
such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one
computer model to another.
Battery
149
Perform the following steps to disassemble the display assembly:
1.
Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
2.
3.
Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of
the display bezel until the bezel disengages from the display assembly.
Remove the display bezel (3).
150
Chapter 9 Recycling
4.
Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5.
6.
Remove all screws (1) that secure the display panel assembly to the display enclosure.
Remove the display panel assembly (2) from the display enclosure.
Turn the display panel assembly upside down.
7.
8.
Remove all screws that secure the display panel frame to the display panel.
9.
Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display
panel frame.
Display
151
10.
Remove the display panel frame (2) from the display panel.
11.
12.
Remove the screws (1) that secure the backlight cover to the display panel.
Lift the top edge of the backlight cover (2) and swing it outward.
Remove the backlight cover.
13.
14.
Turn the display panel right-side up.
152
Chapter 9 Recycling
15.
Remove the backlight cables (1) from the clip (2) in the display panel.
Turn the display panel upside down.
16.
17.
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
Remove the backlight frame from the display panel.
Display
153
Remove the backlight from the backlight frame.
18.
19.
20.
21.
22.
Disconnect the display panel cable (1) from the LCD panel.
Remove the screws (2) that secure the LCD panel to the display rear panel.
Release the LCD panel (3) from the display rear panel.
Release the tape (4) that secures the LCD panel to the display rear panel.
Remove the LCD panel.
23.
Recycle the LCD panel and backlight.
24.
154
Chapter 9 Recycling
Index
Blu-ray Disc R/RE DVD±RW
SuperMulti DL Drive
power 9
Symbols/Numerics
removal 68
A
Blu-ray Disc ROM DVD±RW
SuperMulti DL Combo Drive
removal 68
AC adapter, spare part number
C
cable kit
contents 29
components
accessory battery connector,
identifying 18
Firmware Progress Event
Support 135
spare part
694689-001number 26
specifications 140
Bluetooth compartment,
identifying 19
Unconfigure AMT on next
boot 135
USB Key Provisioning Support
bottom 18
display 17
front 12
rear 16
top 7
Bluetooth module
removal 61
built-in device
audio-in (microphone) jack,
identifying 14
audio-out (headphone) jack,
identifying 14
Audio/USB 3.0 board
audio/USB 3.0 board
removal 95
Computer Setup
microphone 134
modem 134
Network Interface Controller
(LAN) 134
System Configuration menu
connectors, service
considerations 41
buttons
B
base enclosure, spare part
number 25
D
display assembly
removal 119
display bezel
removal 47
battery
removal 46
calculator 10
155
Index
display components, spare part
number 27
display hinge covers, spare part
number 35
display hinges, spare part
display latch kit, spare part
number 35
F
J
jacks
fingerprint reader board
removal 83
function button board
removal 81
network 15
K
keyboard
removal 72
keypad
keys
display panel
removal 47
G
docking support, product
description 4
graphics card
removal 90
grounding equipment and
methods 44
esc 11
fn 11
function 11
drives
DVD-ROM Drive
H
hard drive
precautions 41
removal 63
L
language, changing in Computer
Setup 132
lights
precautions 41
removal 68
specifications 141
hard drive hardware kit, spare part
number 35
battery 12
calculator 8
TouchPad 8
webcam 17
wireless 8
DVD±RW and CD-RW SuperMulti
DL Combo Drive
precautions 41
removal 68
E
logo nameplate
I
ExpressCard/USB 2.0 assembly
removal 102
external media cards, product
description 4
integrated numeric keypad,
identifying 11
M
integrated webcam light,
identifying 17
internal microphones, identifying
mass storage devices, spare part
number 30
Media Card Reader, identifying
memory module
identifying 19
156
Index
under keyboard
ports 4
processors 1
security 5
serviceability 6
webcam 3
wireless 3
;identifying 53, 74
;removal 53, 74
microphone (audio-in) jack
microphone (audio-in) jack,
identifying 14
modem module
ports
removal 97
1394 15
DisplayPort 15
R
removal/replacement
preliminaries 40
procedures 45
USB 15
restoring
N
power button board
removal 79
power connector cable
illustrated 29
Northbridge chip heat sink
removal 104
RJ-11 (modem) jack
RJ-11 (modem) jack, identifying
RJ-11 connector cable
removal 113
RJ-11 jack cover
illustrated 28
RJ-45 (network) jack, identifying
RJ-45 connector cable
removal 109
RTC battery
O
operating system, product
description 5
removal 111
power cord
power requirements, product
description 5
optical drive
precautions 41
removal 68
optical drive eject button,
identifying 14
optical drive weight saver
illustrated 28
removal 55
processor
removal 93
product description
audio 3
P
S
passwords 131
PCH thermal material
Plastics Kit
SATA (Serial Advanced Technology
AHCI (Advanced Host Controller
Interface) 133
chipset 1
Ethernet 3
graphics 1
keyboard 5
microphone 3
IDE (Integrated Drive
Electronics) 133
Secondary Battery Fast Charge
contents 28
pointing device, product
description 5
pointing stick cover
157
Index
always prompt for HP SpareKey
enrollment 131
specifications
Blu-ray Disc ROM DVD±RW
SuperMulti DL Combo Drive
computer 136
display 137
DVD±RW and CD-RW
SuperMulti DL Combo Drive
DriveLock 131
set up BIOS administrator
password 131
V
VGA port board
removal 87
system board
W
webcam 17
removal 52
service door latch
removal 106
webcam module, spare part
number 27
Windows applications key,
identifying 11
Windows logo key, identifying
wireless antennas
disconnecting 57, 59
WLAN module
removal 115
serviceability, product description
setup utility
T
top cover
removal 76
TouchPad
System Configuration menu
buttons 7
TouchPad button board
removal 85
TouchPad zone
removal 56
WWAN module
slots
SIM 18
smart card bracket, spare part
number 36
smart card reader
removal 59
identifying 7
TXT (Intel Trusted Execution
Technology) 133
removal 66
solid-state drive, spare part
speakers
U
Unified Extensible Firmware
upgrade bay bezel, spare part
number 69
removal 99
upgrade bay hard drive, removal
158
Index
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