HP Deskjet D2500 series
Windows Help
© 2007 Hewlett-Packard Development
Company, L.P.
product accessibility, visit HP's Web
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
Contents
Welcome....................................................................................................................................5
Special features........................................................................................................................7
Paper tray.................................................................................................................................12
Fold the paper tray.............................................................................................................14
1
2
Contents
10 Shop for ink supplies ............................................................................................................60
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................97
3
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................111
Index............................................................................................................................................115
4
1 Welcome
Welcome to the HP Deskjet D2500 Printer series Help. For details on how to use your
computer and the printer together, see the following table and select an appropriate topic.
You can also use the table of contents pane on the left to locate information.
If you are using the product with a Windows 2000 computer, some features may not be
NOTE: For information about installing the software, see the Setup Guide that came
with the printer.
Section
Description
Learn about some of the printer's special features.
Learn how to operate the printer and use and replace the print
cartridges.
Learn how to connect the printer to your computer.
Learn how to print photos, adjust the appearance of photos
before you print, install a print cartridge, store and handle photo
paper, and share photos with friends and family.
Learn how to print a variety of documents, including e-mail,
greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.
Learn how to use printing shortcuts, select a paper type, change
the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.
Learn how to make the HP Deskjet the default printer, set default
print settings, and download printer software updates.
Learn how to install and care for print cartridges, view how much
ink is left in a print cartridge, print a test page, and remove ink
stains.
Find a solution to a hardware or software problem.
Find out how to contact HP support.
Order supplies for the printer.
Learn about the paper capacity, requirements, and other
specifications for the printer.
Welcome
5
Chapter 1
(continued)
Section
Description
Find out how to recycle print cartridges.
6
Welcome
2 Special features
Congratulations! The HP Deskjet is equipped with several exciting features:
•
•
User friendly: Easy to install and operate.
Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the
•
•
Estimated ink levels: Know the approximate ink level of each print cartridge with the
mode.
Special features
7
1
USB port
Buttons and lights
Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job.
The printer lights give you visual cues about the status of the printer.
1
2
3
4
Buttons and lights
9
Chapter 3
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1
Power button and light
The Power light flashes when the printer is processing.
CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.
Cancel button
Use the Cancel button to cancel the current print job.
1
Cancel button
10
Get started
Resume button and light
The Resume light flashes when an action is required, such as loading paper or clearing
a paper jam. When the problem is solved, press the Resume button to continue printing.
1
Resume button and light
Print Cartridge Status lights
The Print Cartridge Status lights are located on the control panel.
1
Print Cartridge Status lights
Buttons and lights
11
Chapter 3
1
2
Tri-color print cartridge light
Black print cartridge light
1. The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge carriage.
•
•
The light is on and solid when the tri-color print cartridge is low on ink.
The light flashes when the tri-color print cartridge needs to be serviced.
2. The right status light represents the black print cartridge, which is installed in the right
side of the print cartridge carriage.
•
•
The light is on and solid when the black print cartridge is low on ink.
The light flashes when the black print cartridge needs to be serviced.
Paper tray
For information about the paper tray, select one of these topics.
•
•
•
Unfold the paper tray
To unfold the paper tray
1. Lower the paper tray.
12
Get started
2. Pull out the tray extension.
3. If you are printing in the Fast Draft mode, fold out the tray extension stop.
Use the paper tray
Print on different sizes of media by sliding the paper guide to the right or to the left. The
printer deposits printed pages on the top of the paper tray.
Paper tray
13
Print cartridges
Two print cartridges can be used with the printer.
1
2
Black print cartridge
Tri-color print cartridge
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
For information about using the print cartridges, see the following topics:
•
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
Selection number label: Look at the label on the print cartridge that you are replacing.
•
1
Selection number label
Print cartridges
15
Chapter 3
•
•
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
click the Print Cartridge Information button.
The printer can operate in ink-backup mode. For more information, see Ink-backup
mode.
For information about installing a replacement print cartridge, see Installation
Ink-backup mode
In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge carriage.
NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward
the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
For more information about ink-backup mode, see the following topics:
•
•
16
Get started
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Colors print but black is grayed and is not a true
black.
Tri-color print cartridge
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
Ink-backup mode
17
4 Connect the printer
•
USB
The printer connects to the computer with a universal serial bus (USB) cable.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that
came with the printer.
NOTE: A USB cable might not be packaged with your printer.
18
Connect the printer
5 Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Learn how to perform other photo printing tasks
•
•
•
Print an Exif Print-formatted photo if you have Exif Print-enabled software. For more
Prevent photo paper from curling for great photos everytime. For more information
Save more by using HP Everyday Photo Paper. For more information, see Save
Print borderless photos
Use borderless printing to print to the edges of certain paper types and to print on a range
of paper sizes.
NOTE: If you are using the product with a Windows 2000 computer, some features
Guidelines
•
Use an appropriate borderless paper size. For a complete list of supported media
sizes, see the printer software.
•
Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
•
Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
•
•
For maximum fade resistance, use HP Advanced Photo Paper.
Verify that the photo paper that you are using is flat. For information about preventing
•
Do not exceed the paper tray capacity: 30 sheets of photo paper.
Print photos
19
Chapter 5
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
•
Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
•
•
•
Paper Type: An appropriate photo paper type
Paper Size: An appropriate borderless photo paper size
Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies settings. For more information,
6. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print photos with a border
NOTE: If you are using the product with a Windows 2000 computer, some features
20
Print photos
Guidelines
•
•
•
For maximum fade resistance, use HP Advanced Photo Paper.
Verify that the plain paper that you are using is flat.
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
1
Small photos
2
Large photos
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
3. Click the Printing Shortcuts tab.
Print photos with a border
21
Chapter 5
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
•
Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
•
•
•
Paper Type: An appropriate photo paper type
Paper Size: An appropriate photo paper size
Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies settings. For more information,
6. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print photos on plain paper
Guidelines
•
•
•
For maximum fade resistance, use HP Advanced Photo Paper.
Verify that the plain paper that you are using is flat.
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
NOTE: Depending on the paper size, the paper might extend over the edge of
the tray.
4. Slide the paper guide firmly against the edge of the paper.
22
Print photos
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Plain Paper, and then select the
following options:
•
•
•
•
Print Quality: Normal, Best, or Fast Draft
Paper Type: An appropriate plain paper type
Paper Size: Letter or A4
Orientation: Portrait or Landscape
6. Select any other print settings that you want, and then click OK.
dialog box.
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.
TIP: You can remove red-eye coloring in the photo when using the Off or Basic
mode by selecting the Remove red eye check box.
To change the HP Real Life Technologies setting
2. Click the Features tab.
3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Exif Print
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such as
exposure time, type of flash, and color saturation, and stores it in the image file. The
HP Real Life Technologies photo fix
23
Chapter 5
printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
•
•
A digital camera that supports Exif Print
Exif Print-enabled photo software, such as HP Photosmart Software
To print Exif Print-enhanced photos
1. Open the photo in an Exif Print-enabled software program that allows editing, such
as HP Photosmart Software.
3. Click the Features tab.
4. In the Paper Type drop-down list, click More, and then select the appropriate photo
paper type.
5. In the Print Quality drop-down list, click Normal or Best.
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
Storage
•
Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper
on a flat surface in a cool place.
•
When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo paper
to the plastic bag.
•
Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
•
Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
•
If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money and ink when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
24
Print photos
HP Everyday Photo Paper is designed to create quality photos with less ink.
NOTE: For higher-quality photos, use HP Advanced Photo Paper and set the print
resolution to Best or Maximum dpi. For more information on enabling the maximum
Save money and ink when printing photos
25
6 Print other documents
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with printing tips.
Printer software: Learn about the printer software.
Print e-mail
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
26
Print other documents
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical
Printing, and then specify the following print settings:
•
•
Paper Type: Plain paper
Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print documents
Guidelines
•
•
•
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
NOTE: Depending on the paper size, the paper might extend over the edge of
the tray.
4. Slide the paper guide firmly against the edge of the paper.
Print documents
27
Chapter 6
Print
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
•
•
Paper Type: Plain paper
Paper Size: An appropriate paper size
4. Select the following print settings:
•
•
Print Quality if you want a print quality other than Normal
Print On Both Sides if you want to print on both sides of the paper
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print letters
Guidelines
•
•
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
NOTE: If you are using letterhead paper, the letterhead should face down and
point toward the printer.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
2. Click the Printing Shortcuts tab.
28
Print other documents
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
•
•
Paper Type: Plain paper
Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print envelopes
Guidelines
•
Avoid using envelopes that have the following features:
•
•
•
•
Clasps or windows
Thick, irregular, or curled edges
Shiny or embossed coatings
Wrinkles, tears, or other damage
•
•
•
You can print a single envelope or multiple envelopes.
Align the envelope edges before inserting the envelopes in the paper tray.
Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the envelopes in the right side of the tray. The side to be printed on should face
down. The flap should be on the left side.
3. Push the envelopes into the printer until they stop.
4. Slide the paper guide firmly against the edge of the envelopes.
Print
2. Click the Features tab, and then select the following print settings:
•
•
Paper Type: Plain paper
Size: An appropriate envelope size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print envelopes
29
Chapter 6
Print postcards
Guidelines
Do not exceed the paper tray capacity: 20 postcards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
Print
2. Click the Features tab, and then specify the following print settings:
•
Paper Type: Click More, click Specialty Papers, and then select an appropriate
card type.
•
•
Print Quality: Normal or Best
Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print index cards and other small media
Guidelines
Do not exceed the paper tray capacity: 30 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
30
Print other documents
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
Print
2. Click the Features tab, and then specify the following print settings:
•
•
Paper Type: Plain paper
Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print labels
Guidelines
•
•
•
Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.
Use only full sheets of labels.
Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.
•
Do not exceed the paper tray capacity: 20 sheets of labels (use only Letter or A4-size
sheets).
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the label sheets to separate them, and then align the edges.
3. Place the label sheets in the right side of the tray. The label side should face down.
4. Push the sheets into the printer until they stop.
5. Slide the paper guide firmly against the edge of the sheets.
Print labels
31
Chapter 6
Print
NOTE: If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
•
•
Paper Type: Plain paper
Paper Size: An appropriate paper size
4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print transparencies
Guidelines
•
•
For great results, use HP Premium Inkjet Transparency Film.
Do not exceed the paper tray capacity: 30 transparencies.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the transparencies in the right side of the tray. The side to be printed should
face down and the adhesive strip should face up and toward the printer.
3. Carefully push the transparencies into the printer until they stop, so that the adhesive
strips do not catch on one another.
4. Slide the paper guide firmly against the edge of the transparencies.
Print
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
•
•
Paper Type: Click More, and then select an appropriate transparency film.
Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
32
Print other documents
Use the What's This? help to learn about the features that appear in the Printer
Print brochures
Guidelines
•
Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.
•
Do not exceed the paper tray capacity: 30 sheets of brochure paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
2. Click the Features tab.
3. Specify the following print settings:
•
•
•
•
•
Print Quality: Best
Paper Type: Click More, and then select an appropriate HP inkjet paper.
Orientation: Portrait or Landscape
Size: An appropriate paper size
Two-sided printing: Manual
4. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer
Print brochures
33
Chapter 6
Print greeting cards
Greeting cards
•
•
•
Unfold prefolded cards, and then place them in the paper tray.
For great results, use HP Greeting Card Paper.
Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the greeting cards to separate them, and then align the edges.
3. Place the greeting cards in the right side of the tray. The side to be printed on should
face down.
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
Print
NOTE: If your software program includes a greeting card printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
2. Click the Features tab, and then specify the following print settings:
•
•
•
Print Quality: Normal
Paper Type: Click More, and then select an appropriate card type.
Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print booklets
Booklet printing automatically arranges and resizes the pages of a document so that when
the document is folded into a booklet, the page order is correct.
34
Print other documents
For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:
Guidelines
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, select one of the following binding options:
•
•
Left Edge Booklet
Right Edge Booklet
5. Select any other print settings that you want, and then click OK.
Print booklets
35
Chapter 6
6. When prompted, reload the printed pages in the paper tray as shown below.
7. Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer
Print posters
Guidelines
•
For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.
•
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
36
Print other documents
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
2. Click the Features tab, and then specify the following print settings:
•
•
•
Paper Type: Plain paper
Orientation: Portrait or Landscape
Size: An appropriate paper size
3. Click the Advanced tab, and then click Printer Features.
4. In the Poster Printing drop-down list, select the number of sheets for the poster.
5. Click the Select Tiles button.
6. Check that the number of tiles that are selected matches the number of sheets for
the poster, and then click OK.
7. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Print iron-on transfers
Guidelines
• When printing a mirror image, the text and the pictures are horizontally reversed from
what is displayed on the computer screen.
•
Do not exceed the paper tray capacity: 10 iron-on transfers.
Print iron-on transfers
37
Chapter 6
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on
should face down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
NOTE: If your software program includes an iron-on transfer printing feature, follow
the instructions that are provided with the software program. Otherwise, follow the
instructions below.
2. Click the Features tab, and then specify the following print settings:
•
•
Print Quality: Normal or Best
Paper Type: Click More, click Specialty Papers, and then click Other specialty
paper.
•
Size: An appropriate paper size
3. Click the Advanced tab.
4. Click Printer Features, and then set Mirror Image to On.
NOTE: Some iron-on transfer software programs do not require you to print a
mirror image.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
38
Print other documents
7 Printing tips
Learn how to use printing shortcuts, select a paper type, change the print resolution, set
the page order, print multiple pages on a single sheet, preview a document, and use two-
sided printing. Click any of the following links:
Check your printer
•
•
Save time
•
•
Save money
•
•
•
•
Enhance the quality of prints
•
•
•
•
•
•
Print a test page
You can print a test page to verify that the printer can print from the computer correctly.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
Printing tips
39
Chapter 7
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them.
This section contains the following topics:
•
•
•
Use printing shortcuts
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
•
•
•
•
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
4. Change the print settings to those you want in the new printing shortcut.
5. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
To delete a printing shortcut
2. Click the Printing Shortcuts tab.
40
Printing tips
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
4. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Set the page order
The page order determines the order in which your multipage documents print.
To set the page order
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
4. Select one of the following Page Order options:
•
Front to back: Prints the first page of the document last. This setting saves time
because you do not have to reorder the printed pages. It is the appropriate setting
for most print jobs.
•
Back to front: Prints the last page of the document last.
5. Select any other print settings that you want, and then click OK.
Fast/Economical printing
Use Fast/Economical printing to produce draft-quality printouts quickly.
To use Fast/Economical printing
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Fast/Economical Printing.
4. Specify the print settings that you want, and then click OK.
Set the page order
41
Chapter 7
Print multiple pages on a single sheet of paper
You can print up to 16 pages on a single sheet of paper.
1 2
4
3
To print multiple pages on a single sheet of paper
2. Click the Features tab.
3. In the Pages Per Sheet drop-down list, select the number of pages that you want to
appear on each sheet of paper.
4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.
5. Select any other print settings that you want, and then click OK.
Print in grayscale
To print in grayscale
2. Click the Color tab.
3. Click Print In Grayscale.
42
Printing tips
4. In the Print In Grayscale drop-down list, select from the following options:
•
High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
•
Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
5. Select any other print settings that you want, and then click OK.
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, click Manually.
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages with the
printed side facing up.
7. Click Continue to print the even-numbered pages.
General Everyday printing
Use General Everyday printing to print documents quickly. For more information, see:
•
•
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.
Two-sided printing
43
Chapter 7
To preview a printed document
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
•
•
Click OK to print the document.
Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Set a custom paper size
Use the Custom Paper Size dialog box to print on a special paper size.
NOTE: This feature is not available for all paper types.
To define a custom paper size
2. Click the Features tab.
3. In the Size drop-down list, select Custom.
The Custom Paper Size dialog box is displayed.
4. In the Name box, type a name for the custom paper size.
5. In the Width and Length boxes, type the dimensions of the custom paper size.
The minimum and maximum dimensions are displayed beneath Width and Length.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom Paper Size dialog box.
9. To use the custom paper size, select its name in the Size drop-down list.
Select a paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
To select a specific paper type
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that you
want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
44
Printing tips
Change the print speed or quality
The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
Print quality settings
•
•
•
Fast Draft produces draft-quality output at the fastest printing speed, while using the
least amount of ink.
Normal provides the best balance between print quality and speed and is appropriate
for most documents.
Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
dpi.
To select a print quality and speed
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
5. Click the Resolution button to view the print resolution dpi.
Maximum dpi
Use maximum dpi mode to print high-resolution, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-resolution images
such as digital photographs. When you select the maximum dpi setting, the printer
software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.
Printing in maximum dpi is supported on the HP Advanced Photo Paper only.
HP Advanced Photo Paper
Change the print speed or quality
45
Chapter 7
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
2. Click the Advanced tab.
3. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.
NOTE: To disable maximum dpi mode, select Disabled from the drop-down list.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
6. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP Deskjet printer will print, click
Resolution.
7. Select any other print settings that you want, and then click OK.
Resize a document
Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.
For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.
To resize a document for a different paper size
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.
Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.
To print a two-sided document with a book binding
46
Printing tips
To print a two-sided document with a tablet binding
2. Click the Features tab.
3. In the Two-sided printing drop-down list, click Manual.
4. Select the following check boxes:
•
•
Flip Pages Up
Preserve Layout
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages, with the
printed side facing up according to the document orientation, portrait or landscape.
Figure 7-1 Portrait
Figure 7-2 Landscape
7. Click Continue to print the even-numbered pages.
Print a Web page
You can print a Web page from your Web browser on the HP Deskjet.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
Print a Web page
47
Chapter 7
To print a Web page
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your Web browser, click Print.
TIP: For best results, select HP Smart Web Printing on the File menu. A check
mark appears when it is selected.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Presentation printing
Use Presentation printing to print high-quality documents, including letters, brochures,
and transparencies. For more information, see:
•
•
•
48
Printing tips
8 Printer software
•
•
•
•
•
Make the HP Deskjet the default printer
You can set the HP Deskjet as the default printer to use from any software program. This
means that the HP Deskjet is automatically selected in the printer drop-down list when
you click Print from the File menu in a software program.
Windows Vista users
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers.
3. Right-click the HP Deskjet icon, and then click Set as default printer.
Windows XP users
1. On the Windows taskbar, click Start, and then click Printers and Faxes.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Windows 2000 users
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Set default print settings
The HP Deskjet uses default print settings for all documents unless you specify other
settings.
Printer software
49
Chapter 8
To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.
To change the default print settings
1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows
taskbar.
1
HP Digital Imaging Monitor icon
The HP Solution Center is displayed.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
3. Make changes to the print settings, and then click OK.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
50
Printer software
NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is displayed.
3. Click Next.
HP Update searches the HP Web site for printer software updates.
•
If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the
HP Update window.
•
If the computer does not have the most recent version of the printer software
installed, a list of options to download later versions of the software is displayed
in the HP Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart Software
Installing the printer software update you download from the HP Web site does not update
the HP Photosmart Software you might have installed on the computer. For information
about updating the HP Photosmart Software, see the HP Photosmart Help.
What's This? help
51
9 Maintenance
•
•
•
•
•
•
•
•
•
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge carriage.
•
•
•
•
Choose the right print cartridges
HP recommends that you use original HP print cartridges. Original HP cartridges are
designed and tested with HP printers to help you easily produce great results, time after
time. Wherever you purchase printing supplies, check to see which of the following
options are available for your printer.
NOTE: Standard and value choices use the same cartridge selection numbers. For
Choose original HP cartridges for how you print
•
Standard for everyday printing: You occasionally print directions, documents, and
even a photo now and then, but you still expect high quality and reliable printing. Our
standard cartridges give you the right value at the right price for your everyday printing
needs. Look for the blue package.
•
•
Value for frequent printing: You print a lot—from e-mails and school reports to
family photos and holiday greetings. Buy more, save more with HP's value offerings.
Look for the green package.
Specialty for performance printing: Enhance your specialty communications with
metallic ink---accent text, graphics, cards, announcements, reports, and even photos
with a reflective finish. Make your projects truly shine, using metallic ink. Look for the
red package.
52
Maintenance
Choose cartridge combinations for best results
•
•
Text, graphics, and color photos: Combine tri-color and black print cartridges.
Metallic accents: Combine tri-color and metallic print cartridges.
NOTE: Metallic print cartridges are available in select countries/regions.
Always install the tri-color print cartridge in the left side of the print cartridge carriage.
Install the black print cartridge in the right side of the print cartridge carriage.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
•
Selection number label: Look at the label on the print cartridge that you are replacing.
1
Selection number label
•
•
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Information dialog box: For a list of print cartridge selection
the Print Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see
Installation instructions
To install a print cartridge
1. Press the Power button to turn on the printer.
2. Open the printer cover.
The print cartridge carriage moves to the right side of the printer.
3. Push down on the print cartridge.
Install print cartridges
53
Chapter 9
4. Slide the print cartridge out of the carriage.
1
2
3
4
Press the Power button
Open the printer cover
Push down on the print cartridge
Slide the print cartridge out of the carriage
5. Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
54
Maintenance
1
2
Ink nozzles
Copper contacts
6. Slide the print cartridge firmly into the carriage at a slight upward angle until you feel
resistance.
7. Push the cartridge into the carriage.
You hear a snap when the print cartridge is correctly positioned.
8. Close the printer cover.
For information about recycling empty print cartridges, see HP inkjet supplies recycling
WARNING! Keep both new and used print cartridges out of the reach of children.
Align print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align print cartridges
1. Load Letter or A4 unused plain white paper in the paper tray.
Align print cartridges
55
Chapter 9
3. Click Align the Print Cartridges.
4. Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see View estimated ink
If the print cartridges are not low on ink, clean the print cartridges automatically.
To clean the print cartridges
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.
If your documents are still faded after cleaning, manually clean the print cartridge
CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
To check the ink levels
2. Click the Estimated Ink Levels tab.
NOTE: If the print cartridges were used before being installed in the printer, or have
been refilled, the estimated ink levels on the Estimated Ink level tab may be
inaccurate or unavailable.
The Estimated Ink Levels tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
56
Maintenance
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1. Turn off the HP Deskjet, and then disconnect the power cord.
2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION: Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge carriage slides. Noise is normal
when the carriage moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Skin
Remedy
Wash the area with an abrasive soap.
Wash the fabric in cold water and use chlorine bleach.
Wash the fabric in cold water and use sudsy ammonia.
White fabric
Color fabric
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
CAUTION: Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
•
Distilled water (tap water can contain contaminants that can damage the print
cartridge)
•
Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean. For more information,
Maintain the printer body
57
Chapter 9
To prepare to clean
1. Open the HP Deskjet cover.
2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is
idle and quiet.
3. Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1
2
Ink nozzles (do not touch)
Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
58
Maintenance
•
•
•
When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.
Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
•
•
•
To open the printer Toolbox
2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
Printer Toolbox
59
10 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply .
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
60
Shop for ink supplies
11 Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
•
•
•
•
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
•
•
•
•
•
•
•
•
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in Resolving print cartridge error
Troubleshooting
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Chapter 11
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in Print
Print cartridge is in the wrong slot
Solution: Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black print cartridge in the right print cartridge carriage compartment.
Cause: If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution: Follow the prompts on the computer screen to continue or replace the
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
Cause: A genuine HP print cartridge was previously used in another printer.
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Troubleshooting
Original HP ink depleted
Solution: Follow the prompts on the computer screen to continue or replace the
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Cause: The original HP ink in the indicated print cartridges has been depleted.
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. If you have installed a refilled
or remanufactured print cartridge, or a cartridge that has been used in another printer,
the ink level indicator may be inaccurate or unavailable.
Cause: At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Printing in ink-backup mode
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Error messages
63
Chapter 11
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Cause: When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
"Paper Mismatch" or "Paper Size" message
When printing #10 envelopes from the Envelope Tool in Microsoft Word, a Paper
Mismatch or Paper Size error displays, and the Resume and Cartridge lights also blink.
Try the following solutions:
•
•
Solution 1: Press the Resume button
Solution: After the error message opens, press the Resume button. The envelope
will then print correctly.
If this did not solve the issue, try the next solution.
Solution 2: Set the paper size in Microsoft Word
Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10
envelope on the Features tab of the Printer Preferences dialog box.
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Troubleshooting
NOTE: Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.
To set the paper size in Microsoft Word
1. In Microsoft Word, click File, and then click Print.
2. Make sure that the appropriate printer is selected, and then click Properties.
3. Click the Features tab.
4. In the Size drop-down list, select Envelope #10.
5. Click OK on the Printer Properties dialog box.
6. Click Cancel on the Print dialog box.
7. Print the envelope using the Envelopes and Labels feature in Microsoft Word. The
envelope should print without any errors.
NOTE: When you are finished printing envelopes, set the paper size back to
the default print settings.
Out of paper
There was an error writing to USB port
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
Two-way communication cannot be established or Printer not responding
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
•
•
Installation problems
65
Chapter 11
Installation program stops
Cause: If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
•
•
•
The USB cable is old or defective.
Software, such as an antivirus program, is running.
Another device, such as a scanner, is connected to the computer.
Solution:
To resolve the problem
1. Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2. Disconnect and reconnect the USB cable.
3. Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4. If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5. Click Cancel, and then restart the computer.
6. Turn the printer off, and then disconnect the USB cable and power cord.
7. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
8. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE: Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9. Restart the antivirus program.
"Unknown Device" message displays
Cause: During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE: This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
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Troubleshooting
To resolve the problem
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Reconnect the USB cable to the printer.
6. If the “Unknown Device” message is still displayed, replace the USB cable.
Printer name does not appear
Solution: If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
2. Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE: If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4. Restart the antivirus program.
Installation problems
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Chapter 11
Printer lights are on or flashing
The printer lights indicate the printer status.
1
2
3
To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE: There may be more than one reason why the printer lights are flashing, so
you may see several solutions.
•
•
•
•
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Troubleshooting
Power light is flashing
1
Power light
If the Power light is flashing, the printer is preparing to print. The light stops flashing when
the printer has received all data.
Resume light is flashing
1
Resume light
If the Resume light is flashing, check the following conditions:
•
•
•
The printer might be out of paper.
Place paper in the input tray, and then press the Resume button.
There might be a paper jam.
The printer might be stalled.
For more information about correcting the problem, see Print cartridge carriage is
Printer lights are on or flashing
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Chapter 11
Both Power and Resume lights are flashing
The printer might need to be restarted.
1. Press the Power button to turn off the printer, and then press the Power button to
restart the printer.
Proceed to step 2 if the lights continue to flash.
2. Press the Power button to turn off the printer.
3. Disconnect the printer power cord from the electrical outlet.
4. Reconnect the printer power cord to the electrical outlet.
5. Press the Power button to turn on the printer.
Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1. The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge carriage.
2. The right status light represents the black print cartridge which is installed in the right
side of the print cartridge carriage.
If one or both Print Cartridge Status lights are on and not flashing
•
Check to see if a print cartridge is low on ink. For more information, see View
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
•
If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge
Status light remains on, turn off, and then turn on the printer.
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Troubleshooting
If one or both Print Cartridge Status lights are on and flashing
•
The light on the left blinks when the tri-color print cartridge (on the left) is the problem,
the light on the right blinks when the black cartridge (on the right) is the problem. For
resolving the error with the problem cartridge, see Resolving print cartridge error
•
•
If both lights are flashing, verify that the correct print cartridges are installed. For more
If you were printing a borderless document when the light started flashing, see
Otherwise, follow these steps:
1. Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2. Follow one of these steps:
•
If the Power light is flashing: Open the printer cover, reinsert the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
•
If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
After cleaning the print cartridge, reinsert it into the printer.
Printer does not print
If the printer does not print, check the following topics for more information:
•
•
•
Verify the following
Verify the following conditions if the printer is not printing:
•
•
•
•
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are the correct print cartridges for the printer and are properly
installed.
•
•
•
The paper or other media is correctly loaded in the paper tray.
The printer cover is closed.
The rear access door is attached.
Unable to print
Try the following solutions:
•
•
Printer does not print
71
Chapter 11
•
•
•
•
•
•
•
Solution 1: Make sure the printer is turned on
Solution: Look at the Power light located on the front of the printer. If it is not lit, the
printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Print a test page
Solution: Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.
Cause: The product was not set up properly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Chapter 11
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 5: Verify the printer driver configuration
Solution: Check to make sure the product is set as the default printer and that it is
using the correct printer driver.
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
•
•
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1. Depending upon your operating system, do one of the following:
•
•
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
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Troubleshooting
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue, try the next solution.
Solution 6: Check if the printer is paused or offline
Solution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
•
•
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Printer does not print
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Chapter 11
Solution 7: Clear the print queue manually
Solution: Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
•
•
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Solution 8: Restart the print spooler
Solution: Restart the print spooler.
To stop and restart the print spooler
1. Depending upon your operating system, do one of the following:
•
Windows XP and Windows Vista: On the Windows taskbar, click Start, and
then click Control Panel.
•
Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 9: Verify whether the software application is causing the problem
Solution: Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause: The software application was failing or could not interface with the print
driver correctly.
If the printer still does not print
1. Select the topic below that best describes the problem:
•
•
•
2. If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
If the printer prints slowly, there could be several reasons. For more information, check
the following topics:
•
•
•
•
•
•
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
Document prints slowly
77
Chapter 11
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see Download printer software
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1. Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the Readme file that came with the printer.
2. Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
If the printer slows down or cannot print, there could be a problem with the print cartridge.
For more information, check the following topics:
•
•
Resolving print cartridge error messages
After you install a print cartridge, one or both of the print cartridge status lights begin to
blink. The printer will not print. One of the following messages may appear on your
computer screen:
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
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Troubleshooting
NOTE: In the procedures below, the "problem" cartridge is identified by the blinking
light. The light on the left blinks when the tri-color print cartridge (on the left) is the
problem and the light on the right blinks when the black cartridge (on the right) is the
problem. If both lights blink, either both cartridges are the problem, or the printer
cannot determine the problem cartridge.
To determine which cartridge is having the problem
1. Make sure the printer is on.
2. Open the printer cover. Wait until the print cartridge carriage moves to the right side
of the printer and is idle and quiet.
3. Remove the tri-color print cartridge from the slot on the left. Press down on the
cartridge, and then slide it out of the print cartridge carriage.
4. Close the printer cover.
5. Check to see if the error has been resolved.
•
If the error has been resolved, then there is a problem with the tri-color print
cartridge.
•
If the error has not been resolved, continue to the next step.
6. Open the cover and reinsert the tri-color print cartridge by sliding it forward into the
slot on the left. Then push the print cartridge forward until it snaps into place.
7. Repeat the steps to remove the other print cartridge from the slot on the right.
Print cartridge problems
79
Chapter 11
8. Check to see if the error has been resolved.
•
If the error has been resolved, then there is a problem with the black print
cartridge.
•
If the error has not been resolved, then there is a problem with both print
cartridges.
9. When you have identified the problem cartridge, continue with the following solutions.
Work through the following sections in order. When the print cartridge status light stops
blinking, you have solved the problem.
•
•
•
Solution 1: Remove and reinstall the print cartridges
Solution: The print cartridge may not have full electrical contact with the printer.
Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges
1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, and then wait until the print cartridge carriage is idle and
silent.
3. Press down lightly on the end of the problem cartridge to release it.
4. Slide the cartridge out and inspect it:
CAUTION: Do not touch the copper electrical contacts or the ink nozzles.
1
2
Ink nozzles (do not touch)
Copper contacts
•
•
Check the electrical contacts for debris.
Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
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Troubleshooting
5. Read the selection number on the print cartridge label and make sure it is
compatible with your printer. Compatible print cartridges are listed in the reference
guide that came with your printer.
1
Selection number
6. If the print cartridge has the wrong selection number, install a new print cartridge.
7. Close the printer cover.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: If the print cartridge selection number is correct and the previous solution
did not resolve the problem, try cleaning the print cartridge. For more information, see
If the print cartridge status light continues to flash after cleaning the print cartridge,
If this did not solve the issue, try the next solution.
Solution 3: Print in ink-backup mode
Solution: If you do not have a replacement print cartridge, you can still print in ink
backup mode. Remove the problem cartridge and print with the remaining cartridge.
Print cartridge carriage is stalled
The print cartridge cradle (carriage) may get stuck on either side or in the middle of the
printer. This is called a carriage stall. When this happens, the error message Print
Cartridge Cradle is Stuck may appear.
Print cartridge problems
81
Chapter 11
Try the following solutions:
•
•
•
•
•
Solution 1: Turn the power off and on
Solution: Turn the power off and then back on.
CAUTION: Check for any loose or broken parts in the printer. If you find loose
To turn off the printer
1. Turn off the printer by pressing and releasing the Power button. If it will not turn
off, proceed to the next solution.
2. After the printer turns off, press the Power button to turn the printer back on.
NOTE: The printer may go through a warm-up period of up to two minutes.
Lights may flash, and the carriage may move. Wait until this warm-up period
is complete before continuing to the next step.
3. If the Power light is on and does not blink, print a self-test page. For more
If this did not solve the issue, try the next solution.
Solution 2: Clear any paper jams
jam.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 3: Move the printer carriage
Solution: If the printer carriage is still stuck, try moving it as described in the
following procedure.
To move the printer carriage
1. Press the Power button to turn off the printer, and then disconnect the power cord
from the printer.
2. Open the printer cover and try to move the print carriage from side to side by hand.
1
Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move, then proceed to the next step.
3. Verify that the print cartridges are locked into the printer carriage and have not
come loose. Also, verify that there are no obstructions under or around the printer
carriage to prevent it from moving.
4. Verify that the printer carriage can move freely across the width of the printer by
gently pushing the carriage to the left, and then to the right. Clear any obstructions.
5. Close the printer cover and reconnect the power cord.
6. Press the Power button to turn on the printer.
7. Try the print job again to see if this procedure resolved the issue.
If this did not solve the issue, try the next solution.
Print cartridge problems
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Chapter 11
Solution 4: Verify the power source
Solution: Verify that the printer is properly connected to a suitable power source.
To verify the power source
1. Verify that the computer and the printer have the correct power plugs depending
on your country/region.
2. Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a power outlet.
3. Try the print job again to see if this procedure resolved the issue.
NOTE: If the printer prints when plugged directly into a power outlet, the
power strip or surge suppressor may not be allowing sufficient voltage to reach
the printer.
If this did not solve the issue, try the next solution.
Solution 5: Remove and reinstall the print cartridges
Solution: Improper placement or installation of the print cartridges can cause the
printer carriage to stall. Remove and reinstall the print cartridges. For more
Paper problems
To clear a paper jam or resolve other paper problems, check the following topics:
•
•
•
•
Paper jam
To clear a paper jam
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
3. Turn off the printer.
4. Disconnect the printer power cord from the electrical outlet.
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Troubleshooting
7. If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8. Reload paper in the paper tray.
9. Reconnect the printer power cord to the electrical outlet.
10. Turn on the printer.
11. Reprint the document.
specifications for paper weight specifications.
Printer does not feed paper
Solution: Try one or more of the following solutions:
•
•
Reduce the number of sheets in the paper tray.
Remove the paper from the paper tray, and then reload it.
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Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution: Check the paper loaded in the paper tray and the print settings.
To check the paper in the paper tray
1. While the product is on, remove the power cord from the back of the product.
2. Wait 30 seconds, and then plug the power cord into the back of the product.
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Troubleshooting
3. If the product is not already on, turn it on by pressing the Power button.
4. Remove the stack of paper from the paper tray and verify that all the paper in the
paper tray is the same size and type.
5. Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
6. Tap the stack of paper on a flat surface to align the edges.
7. Verify that the stack of paper contains between 10 and 25 sheets of paper.
8. Insert the stack of paper into the paper tray with the short edge towards the printer
and the print side down. Slide the stack of paper towards the printer until it stops.
9. Slide the paper-width inward until it stops at the edge of the paper.
NOTE: Do not overload in the paper tray. Make sure the stack of paper fits
within the paper tray and is no higher than the top of the paper-width guide.
10. Make sure the print settings, paper size and type, match the paper loaded in the
paper tray.
See the following tasks for information about checking and changing these
settings.
11. Try to print again.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure you have selected the correct printer.
4. Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
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in the Size list to see if a defined paper size already exists for the type of paper
you are using.
Paper type
Suggested paper size settings
Copier, multi-purpose, or Letter or A4
plain papers
Envelopes
Appropriate listed envelope size
Greeting-card papers
Index cards
Letter or A4
Appropriate listed card size (if listed sizes are not
appropriate, you can specify a custom paper size)
Inkjet papers
Letter or A4
Letter or A
Letter or A4
Letter or A4
Iron-on T-shirt transfers
Labels
Letterhead
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or
appropriate listed size
Transparency films
Custom-size papers
Letter or A4
Custom paper size
To select a specific paper type
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that
you want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Cause: There was a problem with the paper loaded in the paper tray, or the print
settings did not match.
If this did not solve the issue, try the next solution.
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution: Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
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Troubleshooting
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
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Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
•
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
If your photos do not print correctly, check the paper tray or printer properties.
•
•
Check the paper tray
1. Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
For more information, see:
•
•
Check the printer properties
Tab
Setting
Size: An appropriate paper size
Features
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
90
Troubleshooting
(continued)
Tab
Setting
NOTE: For more information on enabling the maximum dpi
Problems with borderless documents
If you are having problems with printing borderless documents and photos, observe the
guidelines and check the solutions in the following topics:
•
•
•
•
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
•
•
•
•
Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
Problems with borderless documents
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Chapter 11
If the problem is not caused by the source image, follow these steps:
1. Remove all paper from the paper tray.
2. Load the photo paper correctly in the paper tray.
3. Verify that the paper guide fits firmly against the edge of the paper.
4. Follow loading instructions for the paper type.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
Photo has an unwanted border
92
Troubleshooting
If the printout has an unwanted border, try the following solutions:
•
•
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
•
•
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Verify that the software application you are using supports borderless printing.
Print quality is poor
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
•
•
Colors look slightly different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen, but print out differently.
You expected to see one color in the printout, and a completely different color
appeared.
For example, magenta was replaced with cyan in your printout.
Colors run into each other, or look like they have been smeared on the page. The
edges might have a feathering appearance instead of being sharp and defined.
•
•
•
•
•
•
Solution 1: HP recommends using genuine HP print cartridges
Solution: Check to see if your print cartridges are genuine HP print cartridges.
Print quality is poor
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Chapter 11
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Cause: Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
•
Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
•
If the paper is too close to the print cartridge during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not
wrinkled.
For more information, see:
•
•
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using all print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•
•
Cause: A print cartridge was missing, and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•
Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
•
Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean the print cartridges
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Cause: The print cartridges need to be cleaned.
Print quality is poor
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Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
Solution 1: HP recommends using genuine HP print cartridges
Solution: Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Cause: Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
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Troubleshooting
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridges
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Cause: The print cartridges need to be cleaned.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.
•
•
•
Solution 1: Check the paper type
Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Solution 2: Check the print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
•
Cause: The print quality setting was set to low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Cause: The photo image had light blue, gray, or brown hues that print near the
bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has a lines, streaks, or marks on it that run side-
to-side across the width of the page.
•
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure the paper is loaded correctly.
For more information, see:
•
•
Cause: The paper was not feeding properly or was not loaded correctly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Check the print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
•
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution: Allow half an hour for the print cartridge to recover.
Cause: A print cartridge was jarred or handled roughly during installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
Cause: The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Clean the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
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Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
Solution 1: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were incorrect.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Clean the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
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Troubleshooting
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's support Web
site to see if there is additional troubleshooting help. For more information, go to:
•
•
Solution 1: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
Cause: The paper type or print quality settings were incorrect.
If this did not solve the issue, try the next solution.
Solution 2: Check the resolution of the image
Solution: Check the resolution of the image. If you are printing a photo or graphic,
and the resolution is too low, it will be blurry or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
Printouts have vertical streaks
Refer to this section if your printout has lines, streaks, or marks on it that run up-and-
down or lengthwise down the page.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.
Print quality is poor
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Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure the paper is loaded correctly.
For more information, see:
•
•
Cause: The paper was not feeding properly or was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the rear door
Solution: Make sure the rear door is securely installed.
Cause: The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
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Troubleshooting
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the paper tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Solution:
Do one of the following:
•
If the product is out of paper or there are only a few sheets remaining, load more
paper in the input tray.
•
If there is paper in the input tray:
•
Remove the stack of paper from the input tray and verify that all the paper in
the input tray is the same size and type.
•
Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite
direction of the curl or replace the paper.
•
•
•
Tap the stack of paper on a flat surface to align the edges.
Verify that the stack of paper contains between 10 and 25 sheets of paper.
Reload the paper into the input tray.
Follow the prompts on the display to continue.
Cause: There was not enough paper in the input tray.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
Print quality is poor
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Chapter 11
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
Cause: The font was a custom size.
Document is misprinted
If your document does not print correctly, check the following topics to see how the issues
might be resolved:
•
•
•
•
•
Text and images are misaligned
Solution: If the text and images on your printouts are misaligned, then align the
print cartridges.
Document is printed off-center or at an angle
Solution:
1. Verify that the paper is correctly placed in the input tray.
2. Verify that the paper guide fits firmly against the edge of the paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Tab
Setting
Portrait or Landscape: Verify the appropriate
orientation.
Size: Verify the appropriate paper size.
Features
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
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Troubleshooting
If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
Envelope is printed at an angle
Solution:
1. Slide the flap inside the envelope before loading it in the printer.
2. Confirm that the paper guide fits firmly against the edge of the envelope.
3. Reprint the envelope.
Document does not reflect the new print settings
Solution: The printer settings might differ from the software program print settings.
Select the appropriate print settings within the software program.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
If you continue to have problems
105
A HP support
•
•
•
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Deskjet.
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
•
•
•
Fast access to qualified online support specialists
Software and driver updates for your HP Deskjet
Valuable HP Deskjet and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3. For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
•
•
•
106
HP support
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
•
•
•
•
Device model number (located on the label on the front of the device)
Device serial number (located on the back or bottom of the device)
Messages that appear when the situation occurs
Answers to these questions:
•
•
•
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
the support phone number for your country/region to learn more about support options.
HP support by phone
107
B Technical information
•
•
•
•
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (without the tray extended): 140.8 mm high x 437.5 mm wide x 209.1 mm deep
(5.54 inches high x 17.22 inches wide x 8.23 inches deep)
Printer weight (without print cartridges): 2.8 kg (6.16 lbs)
Memory
8 MB integrated memory
Minimum system requirements
Software and system requirements are located in the Readme file.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Print cartridge yield
Notice to Windows 2000 users
This product provides limited functionality for Windows 2000, including but not limited to the following:
•
•
The HP Photosmart Software is not available.
The onscreen Help is not installed, but it is available as a Web download at www.hp.com/
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
108
Technical information
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
This section contains the following topics:
•
•
•
•
•
•
•
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
Environmental product stewardship program
109
Appendix B
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
110
Technical information
Disposal of waste equipment by users in private households in the European Union
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Изхвърляне на оборудване за отпадъци от потребители в частни домакинства в Европейския съюз
Този символ върху продукта или опаковката му показва, че‡продуктът не трябва да се изхвърля заедно с домакинските отпадъци. Вие имате отговорността да изхвърлите
оборудването за отпадъци, като го предадете на определен пункт за рециклиране на електрическо или механично оборудване за отпадъци. Отделното събиране и рециклиране
на оборудването за отпадъци при изхвърлянето му помага за запазването на природни ресурси и гарантира рециклиране, извършено така, че‡да не застрашава човешкото
здраве и околната среда. За повече информация къде можете да оставите оборудването за отпадъци за рециклиране се свържете със съответния офис в града ви, фирмата за
събиране на отпадъци или с‡магазина, от който сте закупили продукта
Înlăturarea echipamentelor uzate de către utilizatorii casnici din Uniunea Europeană
Acest simbol de pe produs sau de pe ambalajul produsului indică faptul că acest produs nu trebuie aruncat alături de celelalte deşeuri casnice. În loc să procedaţi astfel, aveţi
responsabilitatea să vă debarasaţi de echipamentul uzat predându-l la un centru de colectare desemnat pentru reciclarea deşeurilor electrice şi a‡echipamentelor electronice.
Colectarea şi reciclarea separată a‡echipamentului uzat atunci când doriţi să îl aruncaţi ajută la conservarea resurselor naturale şi asigură reciclarea echipamentului într-o manieră care
protejează sănătatea umană şi mediul. Pentru informaţii suplimentare despre locul în care se poate preda echipamentul uzat pentru reciclare, luaţi legătura cu primăria locală, cu
serviciul de salubritate sau cu vânzătorul de la care aţi achiziţionat produsul.
Environmental product stewardship program
111
Appendix B
Regulatory notices
•
•
•
•
•
•
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Notice to users in Korea
112
Technical information
Index
installation
program stops 66
installing print cartridges 52
iron-on transfer printing 37
A
E
accessibility 2
e-mail printing 26
envelope printing 29
environment
after the support period 107
aligning print cartridges 55
Environmental product
stewardship program 108
Environmental information
material safety data
sheets 109
paper use 109
plastics 109
recycling program 109
error messages
L
B
label printing 31
letter printing 28
lights
borderless printing 91
bound two-sided printing 46
brochure printing 33
buttons
all lights are flashing 70
Power light 10
Power light is flashing 69
Print Cartridge Status
light 11
Cancel button 10
Resume button 11
out of paper 86
print cartridge errors 61
estimated ink level 56
Exif Print 23
Print Cartridge Status light is
flashing 70
Resume light 11
Resume light is flashing 69
low ink 56
C
calling HP support 107
cleaning
F
print cartridges
automatically 56
print cartridges manually 57
printer body 57
color
fast/economical printing 41
fax
M
poor quality printouts 96
fax problems
maintenance
print cartridges 58
poor print quality 96
printer body 57
maximum dpi 45
custom paper size 44
G
general everyday printing 43
grayscale printing 42
greeting card printing 34
D
O
default print settings 49
default printer 49
digital photos 23
Order supplies 60
other document printing 26
out of paper 86
document is misprinted
document is printed off-
center or at an angle 104
document printing 27
document prints slowly
complex documents are
printing 78
H
Hewlett-Packard Company
notices 2
P
HP Photosmart Software
downloading 51
paper
feed fails 103
out of 86
I
ink-backup mode 78
Maximum dpi selected 78
multiple programs are
open 77
printer software is
paper jam 84
Paper or other media
ordering 60
index card printing 30
ink
low 63
streaks on the back of
paper 102
paper tray
folding paper tray 14
unfolding paper tray 12
paper type, selecting 44
ink, removing ink from skin and
clothing 57
ink-backup mode 16
system requirements 78
dpi, maximum 45
duplexing 43, 46
115
phone support period
period for support 107
photo fix options 23
photo has unwanted border
for small photo paper 92
photo paper, storing and
handling 24
print settings
changing 50
default settings 49
printer does not feed paper 85
printer features 8
printer is not printing 71
printer is stalled 81
printer maintenance 52
printer name does not
appear 67
print preview 43
print quality 45
print resolution 45
print settings 50
print speed 45
resizing documents 46
selecting a paper type 44
setting the page order 41
software 49
photo printing
borderless photos 19
photos on plain paper 22
photos with a border 20
saving money 24
photo printing problems
verifying print settings 90
photos
transparencies 32
two-sided printing 43
with one print cartridge 16
Printing Shortcuts tab 39
printing tips 39
printer prints on multiple sheets
at once 90
printer properties 50
printer software
downloading updates 51
printer specifications 108
printer Toolbox 59
printer troubleshooting 61
printing
placing a call 107
poor fax printout quality 96
poor printout quality 93
postcard printing 30
poster printing 36
power light is flashing 68
presentation printing 48
print
R
Real Life Technologies 23
recycle
ink cartridges 109
removing ink from skin and
clothing 57
4800 x 1200 optimized
booklets 34
borderless photos 19
bound two-sided printing 46
brochures 33
custom paper size 44
digital photos 23
documents 27
resizing documents 46
S
distorted printout 97
faded 100
settings 50
smeared ink 93
Supplies
ordering 60
vertical streaks 101
Web pages 47
Print Cartridge Status lights 11
print cartridges
e-mails 26
envelopes 29
Exif Print 23
fast/economical 41
general everyday
printing 43
grayscale 42
greeting cards 34
high quality 45
index cards and small
media 30
iron-on transfers 37
labels 31
T
test page, printing 39
text
aligning 55
jagged 103
not filled in 96
smooth fonts 103
Toolbox 59
transparency printing 32
troubleshoot
fax problems 96
print quality 93
troubleshooting
all lights are flashing 70
borderless printing
guidelines 91
cleaning automatically 56
cleaning manually 57
installing 52
low on ink 63
maintaining 58
ordering information 56
previously used 62
print with one print
cartridge 16
letters 28
selection numbers 53
Print or ink cartridges
ordering 60
print preview 43
print quality
maximum dpi 45
multiple pages on single
sheet 42
other documents 26
photos 19
photos on plain paper 22
photos with a border 20
postcards 30
borderless printing
problems 91
document does not reflect
new print settings 105
document prints slowly 77
envelope prints at
angle 105
smeared ink 93
print resolution 45
presentation printing 48
116
Index
image prints at angle 91
installation program
stops 66
misprinted document 104
multiple pages print at
once 90
paper jam 84
parts of the document are
missing or in wrong
place 104
photo printing problems 90
poor print quality 93
Power light is flashing 69
Print Cartridge Status light is
flashing 70
printer does not feed
printer is not printing 71
printer is stalled 81
printer name does not
appear 67
Resume light is flashing 69
text and images are
misaligned 104
two-sided printing 43
U
Unknown Device message 66
updates
downloading for software 51
HP Photosmart Software 51
USB
connecting the printer 18
W
Web pages, print 47
What's This help 51
117
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