HP DESIGNJET Z2100 User Manual

HP Designjet Z2100 Photo printer  
series  
Quick reference guide  
Table of contents  
1 Introduction  
Safety precautions ............................................................................................................................. 1  
The front panel ................................................................................................................................... 1  
Printer software .................................................................................................................................. 3  
2 Personalizing the printer  
Turn printer on and off ........................................................................................................................ 5  
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) .......................................... 6  
Access the Embedded Web Server ................................................................................................... 7  
3 Paper handling  
Choose which spindle to use ............................................................................................................. 9  
Load a roll onto the spindle ................................................................................................................ 9  
Load a roll into the printer ................................................................................................................ 11  
Easy loading procedure ............................................................................................ 12  
Paper menu procedure ............................................................................................. 14  
Unload a roll ..................................................................................................................................... 15  
Unload paper key procedure with paper on the roll .................................................. 16  
Paper menu procedure with paper on the roll .......................................................... 16  
Roll out of paper procedure ...................................................................................... 16  
Load a single sheet .......................................................................................................................... 16  
Easy loading procedure ............................................................................................ 17  
Paper menu procedure ............................................................................................. 18  
Unload a single sheet ....................................................................................................................... 20  
Unload paper key procedure .................................................................................... 20  
Paper menu procedure ............................................................................................. 20  
4 Printing  
Select print quality ............................................................................................................................ 23  
Select paper size .............................................................................................................................. 23  
Select margins options ..................................................................................................................... 24  
Print with shortcuts ........................................................................................................................... 25  
5 Color management  
Color calibration ............................................................................................................................... 27  
6 Maintaining the printer  
Clean the exterior of the printer ........................................................................................................ 29  
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Maintain the ink cartridges ............................................................................................................... 29  
Update the firmware ......................................................................................................................... 29  
7 Accessories  
How to order supplies and accessories ........................................................................................... 31  
Order ink supplies ..................................................................................................... 31  
Order paper .............................................................................................................. 32  
Non-recommended paper types ....................................................... 32  
Order accessories .................................................................................................... 32  
8 Troubleshooting paper issues  
The paper has jammed .................................................................................................................... 35  
9 Troubleshooting print-quality issues  
General advice ................................................................................................................................. 39  
Horizontal lines across the image (banding) .................................................................................... 39  
The whole image is blurry or grainy ................................................................................................. 41  
Colors are inaccurate ....................................................................................................................... 41  
Color accuracy using EPS or PDF images in page layout applications ................... 42  
The image is clipped ........................................................................................................................ 42  
10 Front-panel error messages  
11 HP Customer Care  
Contact HP Support ......................................................................................................................... 49  
Telephone numbers .................................................................................................. 50  
Index ........................................................................................................................................................................ 53  
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1 Introduction  
Safety precautions  
The following precautions ensure the proper use of the printer and prevent the printer from being damaged.  
Follow these precautions at all times.  
Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical  
outlet with multiple devices.  
Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire,  
and susceptibility to electromagnetic interference.  
Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for  
service, see Contact HP Support on page 49.  
Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power  
cord. A damaged power cord has risk of fire and electric shock. Replace a damaged power cord with  
an HP-approved power cord.  
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the  
printer. Doing so may cause fire, electric shock, or other serious hazards.  
Power OFF the printer and unplug the power cable from the power outlet in any of the following cases:  
When placing your hands inside the printer  
If there is smoke or an unusual smell coming from the printer  
If the printer is making an unusual noise not heard during normal operation  
A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts  
of the printer  
During an electrical (thunder/lightning) storm  
During a power failure.  
The front panel  
Your printer's front panel is located on the front of the printer, in the center. It has the following important  
functions:  
Assists you in troubleshooting issues  
Is used to perform certain procedures, such as cutting and unloading paper  
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Safety precautions  
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Displays helpful animations to guide you through procedures  
Displays up-to-date information about the status of the printer such as, the ink cartridges, the  
printheads, the paper, and the print jobs  
Displays warning and error messages, when appropriate, along with audio alerts to call attention to a  
warning or message  
Can be used to change the values of printer settings and thus change the operation of the printer.  
However, settings in the front panel are overridden by settings in the printer drivers, see Using your  
printer on DVD  
The front panel has the following components:  
1. Direct access keys:  
First key: View ink levels, see Using your printer on DVD  
Second key: View loaded paper, see Using your printer on DVD  
Third key: Unload paper, see Unload a roll on page 15 and Unload a single sheet  
on page 20  
Fourth key: Form feed and cut, see Using your printer on DVD  
2. Menu key - Press to return to the main menu of the front-panel display. If you are already on the main  
menu it will display the status screen.  
3. OK key - To confirm an action while in a procedure or interaction. To enter in a submenu in the menu.  
To select a value when given an option.  
4. Back key - To go to the previous step in a procedure or interaction. To go to the upper level, or leave  
the option in the menu, or when given an option.  
5. Down key - To go down in a menu or option, or to decrease a value, for example when configuring  
the front-panel display contrast or the IP address.  
6. Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-  
panel display contrast or the IP address.  
7. Cancel key - To abort a procedure or interaction.  
8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power  
key light is off the device is off. If the power key light is blinking green, the device is starting up. If the  
power key light is green on, the device is on. If the power key light is amber on, the device is in standby.  
If the power key light is blinking amber, the device needs attention.  
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Chapter 1 Introduction  
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9. LED light - Indicates the printer's status. If the LED light is solid green, the device is ready. If it is  
flashing green, the device is busy. If it is solid amber, there is a system error. If it is flashing amber,  
the printer needs attention.  
10. Front-panel display - Displays error, warnings, and information on using your printer.  
To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted.  
To select an item in the front-panel display, first highlight it and then press the OK key.  
When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3, it means that  
you should select Item1, then select Item2, then select Item3.  
Information about specific uses of the front panel can be found throughout this guide.  
Printer software  
The following software is provided with your printer:  
The PCL3 raster driver, your main printer driver  
The HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer  
Care (Windows) or HP Printer Utility (Mac OS) on page 6, allows you to:  
Manage the printer including color with the HP Color Center  
View the status of the ink cartridges, the printheads, and the paper  
View job accounting information, see Using your printer on DVD  
Update the printer's firmware, see Update the firmware on page 29  
Change various printer settings (in the Settings tab)  
The Embedded Web Server, runs in the printer and enables you to use a Web browser on any  
computer to preform the HP-GL/2 Upgrade and to check ink levels and printer status, see Access the  
Embedded Web Server on page 7.  
The RTL and HP-GL/2 driver for Windows, needed if you have the HP-GL/2 Upgrade  
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Printer software  
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Chapter 1 Introduction  
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2 Personalizing the printer  
Turn printer on and off  
Tip The printer is Energy Star compliant and can be left powered on without wasting energy.  
Leaving it on improves response time and overall system reliability. When the printer has not  
been used for a certain period of time (30 minutes by default), it saves power by going into sleep  
mode. However, any interaction with the printer's front-panel display returns it to active mode,  
and it can resume printing immediately. To change the sleep mode time, see Using your printer  
on DVD.  
NOTE In sleep mode, the printer wakes up from time to time to do maintenance service to the  
printheads. This avoids the need of doing long preparation after long idle periods.  
The printer has three levels of power consumption.  
Plugged in: the power cord is plugged into the back of the printer  
Switched on: the switch at the back of the printer is in the on position  
Powered on: the Power key on the front panel shows a green light  
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use  
the Power key on the front panel.  
However, if you plan to store the printer indefinitely or the Power key does not seem to work, you are  
recommended to power it off using the Power key, and then also switch off the power switch at the rear.  
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Turn printer on and off  
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To turn it back on, use the power switch at the rear.  
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the  
printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has  
been off for six weeks or more, preparing the printheads could take up to 45 minutes.  
Tip It is strongly recommended to leave the printer powered on or in sleep mode to avoid  
wasting ink and time.  
Access HP Easy Printer Care (Windows) or HP Printer Utility  
(Mac OS)  
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) enables you to manage your printer from  
a computer with a USB connection and TCP/IP.  
Under Windows, start HP Easy Printer Care from your desktop shortcut or from Start > All  
Programs > Hewlett-Packard > HP Easy Printer Care > Start HP Easy Printer Care. This launches  
HP Easy Printer Care showing the printers installed.  
Under Mac OS, launch the Mac Printer Utility by selecting STARTUP_DISK > Library > Printers >  
hp > Utilities > HP Printer Utility. This launches the HP Printer Selector where you need to add your  
printer by clicking More Printers.  
Select your printer and click Launch Utility. This launches the HP Printer Utility.  
If you have followed these instructions but failed to get through to HP Easy Printer Care (Windows) or HP  
Printer Utility (Mac OS), see Using your printer on DVD.  
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Chapter 2 Personalizing the printer  
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Access the Embedded Web Server  
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser  
running on any computer.  
NOTE To use the Embedded Web Server, you must have a TCP/IP connection to your printer.  
The following browsers are known to be compatible with the Embedded Web Server:  
Internet Explorer 5.5 or later, for Windows  
Internet Explorer 5.1 or later, for Mac OS X  
Netscape Navigator 6.01 or later  
Mozilla 1.5 or later  
Mozilla Firefox 1.0 or later  
Safari  
To access the Embedded Web Server on any computer, open your Web browser and give the address of  
your printer. You can find out the address of your printer (starting with http:) from the front-panel display,  
by looking at the status screen.  
If you have followed these instructions but failed to get through to the Embedded Web Server, see Using  
your printer on DVD.  
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Access the Embedded Web Server  
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Chapter 2 Personalizing the printer  
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3 Paper handling  
Choose which spindle to use  
Ensure you use the correct spindle. The illustrations in the Load a roll onto the spindle on page 9  
procedure and the Load a roll into the printer on page 11 procedure show the black spindle. You must  
use the gray spindle if you are loading the following categories and types of rolled papers wider than 36 in  
(91.5 cm).  
Paper category  
Paper type  
Bond and Coated Paper  
Bond and Coated Paper  
Bond and Coated Paper  
Technical Paper  
Plain Paper  
Bright White Bond Paper  
Coated Paper  
Natural Tracing Paper  
Translucent Bond  
Vellum  
Technical Paper  
Technical Paper  
Tip If you are a regular user of different paper types, you can change rolls more quickly if you  
preload rolls of different paper types on different spindles. Extra spindles are available for  
purchase, see Accessories on page 31.  
Load a roll onto the spindle  
WARNING! Ensure the sheet tray is closed.  
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Choose which spindle to use  
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1. Remove the right-hand end of the spindle from the printer, then the other end.  
WARNING! Do not insert your fingers into the spindle supports during the removal  
process.  
2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount  
a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop (1)  
from the end of the spindle.  
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer  
have been installed.  
4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table.  
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Chapter 3 Paper handling  
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Tip You may need two people to handle a large roll.  
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove  
the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing  
the correct orientation.  
NOTE From the back of the printer, the blue stopper is insert into the right-side holder.  
Ensure both ends of the roll are as close to the spindle stops as possible.  
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.  
7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers.  
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of  
different paper types on different spindles. Extra spindles are available for purchase, see Accessories  
on page 31.  
Load a roll into the printer  
There are two ways to load a roll. The easy loading procedure is recommended.  
CAUTION To start these procedures you must have a roll loaded on the spindle. See Load a  
roll onto the spindle on page 9.  
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Load a roll into the printer  
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Easy loading procedure  
1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end  
completely into the roll holder.  
2. Check that you are using the correct spindle for your type of paper, see Choose which spindle to  
use on page 9.  
3. Rest the blue end of the spindle on the right side roll holder. If you are loading the gray spindle, ensure  
the rounded side of the spindle top is resting on the roll holder.  
4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place.  
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Chapter 3 Paper handling  
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5. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull  
paper slightly beyond the cutting grove and use a cutter to cut a straight edge.  
CAUTION Cut the paper as straight as possible, as uneven paper does not load correctly.  
6. Insert the edge of the paper into the feeder.  
WARNING! Do not to push your fingers inside the printer's paper path, the results may be  
painful.  
7. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feed it  
automatically into the printer.  
8. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet.  
Select Roll with the Up and Down keys and press OK.  
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Load a roll into the printer  
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9. Select your paper category and type.  
10. The printer checks the alignment and measures the width.  
11. Look at the front panel; you may find some instructions there.  
12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print.  
If the role is not aligned, follow the instructions on the front-panel display.  
13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight.  
NOTE If you have an unexpected issue at any stage of the paper loading process, see Using  
your printer on DVD.  
Tip When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid  
this, catch your prints as they are cut from the roll and do not stack prints in the basket or turn off  
the automatic cutter, see Using your printer on DVD, and use the Form feed and cut key to release  
your print.  
Paper menu procedure  
As an alternative you can use the paper menu to start the paper loading process.  
1. Follow steps one through four of the Easy loading procedure on page 12.  
2.  
Press the Menu key to return to the main menu, select the Paper menu icon  
.
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Chapter 3 Paper handling  
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3. Select Paper load.  
4. Select Load roll.  
5. Select your paper category and type.  
6. Continue with step five of the easy loading process, skipping steps seven and eight.  
Tip When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid  
this, catch your prints as they are cut from the roll and do not stack prints in the basket or turn off  
the automatic cutter, see Using your printer on DVD, and use the Form feed and cut key to release  
your print.  
Unload a roll  
Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the  
appropriate procedure as described below.  
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Unload a roll  
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Unload paper key procedure with paper on the roll  
If there is paper on the roll, use the following procedure.  
1. Press the Unload paper key on the front panel.  
2. When prompted by the front-panel display, lift the blue lever on the left.  
3. When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until  
removed from the printer.  
4. When prompted by the front-panel display, lower the blue lever.  
Paper menu procedure with paper on the roll  
If there is paper on the roll, you can also start the process from the paper menu in the front panel's main  
menu.  
1.  
Press the Menu key to return to the main menu, select the Paper menu icon  
.
2. Select Unload paper.  
3. Continue from step two of the Unload paper key process.  
Roll out of paper procedure  
If the end of the paper is no longer attached to the roll use the following procedure.  
1. If you have already started the unload process, press the Cancel key on the front panel to cancel that  
procedure.  
2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it.  
3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer  
is recommended.  
4. Lower the blue lever.  
5. If the front panel displays a warning message, press the OK key to clear it.  
Load a single sheet  
There are two ways to load a sheet. The easy loading procedure is recommended.  
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Chapter 3 Paper handling  
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CAUTION Any loaded roll or sheet must be unloaded before loading a sheet, see Unload a  
roll on page 15, and Unload a single sheet on page 20.  
WARNING! For sheets thicker than 0.5mm, you must have space behind the printer equal to  
the length of the sheet.  
Easy loading procedure  
1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the right extension. If  
the sheet is also wide extend the left extension.  
Tip If the tray is difficult to open, try opening from behind the printer.  
NOTE The extensions are seven cm and snap in place.  
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper  
will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three  
seconds. A countdown begins on the front-panel display.  
WARNING! Take care not to push your fingers inside the printer's paper path, the results  
may be painful.  
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Load a single sheet  
17  
3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially  
important with thicker papers.  
4. The front-panel display asks if you are loading a roll or a sheet. Select Sheet with the Up and Down  
keys.  
5. Enter your paper category and type.  
6. The printer checks the alignment and measures the sheet.  
NOTE Depending on the length of the sheet, it feeds out the front of the printer.  
7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer  
ready to print. If the paper is not straight, follow the instructions on the front-panel display.  
NOTE When correctly loaded, the sheet is in the back of the printer.  
NOTE If you have an unexpected problem at any stage of the paper loading process, see Using  
your printer on DVD.  
Paper menu procedure  
As an alternative you can use the paper menu to start the paper loading process  
1. Perform step one of the easy loading procedure.  
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Chapter 3 Paper handling  
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2.  
Press the Menu key to return to the main menu and select the Paper menu icon  
.
3. Select Paper load.  
4. Select Load sheet.  
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Load a single sheet  
19  
5. Select your paper category and type.  
6. Continue with step two of the easy loading procedure, skipping steps four and five.  
Unload a single sheet  
To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. To  
unload a sheet without printing, use the Unload paper key or the paper menu procedure.  
Unload paper key procedure  
1. Press the Unload paper key on the front panel.  
2. The sheet unloads out the front of the printer, either catch it manually or allow it to fall in the basket.  
Paper menu procedure  
You can also unload a sheet from the paper menu.  
1.  
Press the Menu key to return to the main menu and select the Paper menu icon  
.
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Chapter 3 Paper handling  
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2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow  
it to fall in the basket.  
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Unload a single sheet  
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Chapter 3 Paper handling  
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4 Printing  
Select print quality  
The printer has various print-quality options because best-quality printing requires some loss of speed,  
while fast printing implies some reduction in print quality.  
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and  
speed, or perhaps some compromise between the two.  
Alternatively, you can select from the custom options: Best, Normal, and Fast. There are also two  
supplementary custom options that may have an effect on print quality: Maximum detail and More  
passes. See Using your printer on DVD.  
NOTE In the Windows driver dialog, the rendering resolution for your job is displayed in the  
Custom Print Quality Options dialog box.  
You can select print-quality options in the following ways:  
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If  
you select Standard Options, you will see a simple slider with which you can select some compromise  
between speed and quality. If you select Custom Options, you will see the more specific options  
described above.  
In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper. If you select  
Standard quality options, you will see a simple slider with which you can select some compromise  
between speed and quality. If you select Custom quality options, you will see the more specific options  
described above.  
Using the front panel: select the Setup menu icon  
, then Printing preferences > Print  
quality. This option is available only with the HP-GL/2 Upgrade.  
NOTE If the print quality is set in the Print dialog, it overrides the print-quality setting in  
the front panel.  
NOTE You cannot change the print quality of pages that the printer is already receiving or has  
already received (even if they have not started to print yet).  
Select paper size  
The paper size can be specified in the following ways.  
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Select print quality  
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NOTE The paper size specified here should be the paper size in which the document was  
created. It is possible to rescale the document to a different size for printing. See Using your  
printer on DVD.  
In the Windows driver dialog: select the Paper/Quality tab, then Document Size.  
In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper  
Size.  
Using the front panel: select the Setup menu icon  
, then Printing preferences > Paper > Select  
paper size. This option is available only with the HP-GL/2 Upgrade.  
NOTE If the paper size is set in the Print or Page Setup dialog, it overrides the paper size  
setting in the front panel.  
To choose a non-standard paper size not shown in the list of paper sizes:  
Under Windows, there are two different ways:  
In the driver dialog, select Custom from the paper size list in the Paper/Quality tab, then specify  
the paper dimensions, then click Save to save your new paper size. To see your new custom  
size in the list of custom sizes, you need to exit the printer properties, then reenter them and use  
the More button.  
From the Start menu, select Printers and Faxes, then from the File menu select Server  
Properties. In the Forms tab, check the Create a new form box, specify the name and  
dimensions of the new form, then click Save Form.  
Under Mac OS X 10.4, select Paper Size > Manage Custom Sizes in the Page Setup dialog.  
Under Mac OS X 10.2 or 10.3, select Settings > Custom Paper Size from the Page Setup dialog.  
Select margins options  
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper  
(17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways.  
In the Windows driver dialog: select the Paper/Quality tab and then the Layout button.  
In the Mac OS Print dialog: select the Paper Type/Quality panel and then Layout.  
You will then see at least some of the following options.  
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NOTE Under Mac OS, the available margins options depend on the paper size selected in  
the Page Setup dialog. For instance, for borderless printing you must select a paper size name  
that includes the words “no margins”.  
Standard. Your image will be printed on a page of the size you have selected, with a narrow margin  
between the edges of the image and the edges of the paper. The image should be small enough to  
fit between the margins.  
Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you  
cut off the margins, you will be left with a page of the size you selected, with no margins remaining  
between your image and the edges of the paper.  
Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with  
a narrow margin between the edges of the image and the edges of the paper. In this case, if the image  
is the same size as the page, the printer assumes that the extreme edges of the image are either  
white or unimportant, and do not need to be printed. This may be useful when your image already  
contains a border.  
Borderless. Your image will be printed on a page of the size you have selected, with no margins. The  
image is slightly enlarged to ensure that no margin is left between the edges of the image and the  
edges of the paper. If you select Automatically by Printer, this enlargement is done automatically.  
If you select Manually in Application, you must select a custom page size slightly larger than the  
page on which you intend to print. See also Using your printer on DVD.  
Print with shortcuts  
The printer driver provides many options that can be set to different values when printing a particular job.  
A printing shortcut stores the values of all these options that are appropriate for a particular kind of job, so  
that you can set them all with a single click. Some settings (such as paper size, paper source, and  
orientation) may be overridden by the values provided by your application.  
To use a shortcut, select the Printing Shortcuts tab in the Windows driver dialog.  
NOTE Shortcuts are available only under Windows.  
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Print with shortcuts  
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You can see a list of available shortcuts; select the one that matches the kind of job you want to print.  
The driver options are now adjusted to suit your job. You can either print immediately, or examine the  
settings to check that you agree with them. If you like, you can select a shortcut and then change some of  
its settings manually.  
Tip Check at least the settings that you can see in the Printing Shortcuts tab: the document  
size, orientation, etc.  
The Factory Defaults shortcut contains the printer's default settings. When you click on it, it sets all options  
to their default values.  
Printing shortcuts can be customized to your particular needs. To create your own shortcut:  
1. Select the shortcut that comes closest to satisfying your requirements.  
2. Change any value in the Printing Shortcuts tab and/or other tabs.  
3. Save the new printing shortcut.  
If you decide later that you no longer want a shortcut, you can delete it.  
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Chapter 4 Printing  
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5 Color management  
Color calibration  
Color calibration enables your printer to produce consistent colors with the particular printheads, inks, and  
paper type that you are using, and under your particular environmental conditions. After color calibration,  
you can expect to get identical prints from two different printers situated in different countries.  
The printer usually reminds you with an alert whenever you need to perform color calibration, unless you  
have disabled the alerts. Calibration should be done in any of the following circumstances:  
Whenever a printhead is replaced  
Whenever a new paper type is introduced that has not yet been calibrated with the current set of  
printheads  
Whenever a certain amount of printing has been done since the last calibration  
Whenever the environmental conditions (temperature and humidity) change significantly  
You should calibrate a paper type before creating its color profile; however, you can later recalibrate without  
needing to recreate the color profile.  
You can start color calibration in the following ways:  
From the printer alert that recommends calibration.  
From the HP Color Center: select Calibrate Your Printer.  
From the front panel: select the Image Quality Maintenance menu icon  
, then Calibrate color.  
The calibration process is fully automatic and can be performed unattended after you have loaded paper  
of the type you wish to calibrate—which should be A4, Letter, or any larger size.  
NOTE Color calibration cannot be performed successfully on plain paper, nor on any kind of  
transparent material. Do not attempt it.  
ENWW  
Color calibration  
27  
   
The process takes about 8–10 minutes and consists of the following steps.  
1. A calibration test chart is printed, which contains patches of each ink used in your printer.  
2. The test chart is allowed to dry for a period of time that depends on the paper type. The ink should be  
dry when scanned, because wet ink may be a slightly different color from dry ink.  
3. The test chart is scanned and measured using the HP Embedded Spectrophotometer.  
4. From the measurements made by the spectrophotometer, the printer calculates the necessary  
correction factors to apply for consistent color printing on that paper type. It also calculates the  
maximum amount of each ink that can be applied to the paper.  
28  
Chapter 5 Color management  
ENWW  
6 Maintaining the printer  
Clean the exterior of the printer  
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal  
operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid  
soap.  
WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged  
before you clean it. Do not let water get inside the printer.  
CAUTION Do not use abrasive cleaners on the printer.  
Maintain the ink cartridges  
During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain  
the best print quality, replace a cartridge when it reaches its expiration date. The printer's front panel notifies  
you when any cartridge reaches its expiration date.  
You can also check a cartridge's expiration date at any time: see Using your printer on DVD.  
See also Using your printer on DVD.  
Update the firmware  
The printer's various functions are controlled by software that resides in the printer, otherwise known as  
firmware.  
From time to time firmware updates will be available from Hewlett-Packard. These updates increase the  
printer's functionality and enhance its features.  
Firmware updates can be downloaded from the Internet and installed in your printer in the following ways;  
you can choose whichever you find most convenient.  
Using HP Easy Printer Care under Windows, select your printer, the Support tab, and then Firmware  
Update.  
Using HP Printer Utility under Mac OS, select Support and then Firmware Update.  
Using your printer's Embedded Web Server, select the Setup tab and then Firmware update.  
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Clean the exterior of the printer  
29  
     
In each case, follow the instructions on your screen to download the firmware file and store it on your hard  
disk. Then select the downloaded file and click Update.  
The firmware includes a set of the most commonly used paper profiles. Extra paper profiles can be  
downloaded separately; see Using your printer on DVD.  
30  
Chapter 6 Maintaining the printer  
ENWW  
7 Accessories  
How to order supplies and accessories  
There are two alternative ways to order supplies or accessories for your printer:  
Contact HP Support (see Contact HP Support on page 49).  
The rest of this chapter lists the available supplies and accessories, and their part numbers.  
Order ink supplies  
The following ink supplies can be ordered for your printer.  
Table 7-1 Ink cartridges  
Cartridge  
Part number  
HP 70 Matte Black 130 ml Ink Cartridge  
HP 70 Photo Black 130 ml Ink Cartridge  
HP 70 Light Gray 130 ml Ink Cartridge  
C9448A  
C9449A  
C9451A  
C9452A  
C9453A  
C9454A  
C9455A  
C9390A  
CB339A  
CB340A  
CB342A  
CB343A  
CB344A  
CB345A  
HP 70 Cyan 130 ml Ink Cartridge  
HP 70 Magenta 130 ml Ink Cartridge  
HP 70 Yellow 130 ml Ink Cartridge  
HP 70 Light Magenta 130 ml Ink Cartridge  
HP 70 Light Cyan 130 ml Ink Cartridge  
HP 70 Matte Black 130 ml Ink Cartridge Twin Pack  
HP 70 Photo Black 130 ml Ink Cartridge Twin Pack  
HP 70 Light Gray 130 ml Ink Cartridge Twin Pack  
HP 70 Cyan 130 ml Ink Cartridge Twin Pack  
HP 70 Magenta 130 ml Ink Cartridge Twin Pack  
HP 70 Yellow 130 ml Ink Cartridge Twin Pack  
ENWW  
How to order supplies and accessories  
31  
 
Table 7-1 Ink cartridges (continued)  
Cartridge  
Part number  
CB346A  
HP 70 Light Magenta 130 ml Ink Cartridge Twin Pack  
HP 70 Light Cyan 130 ml Ink Cartridge Twin Pack  
CB351A  
Table 7-2 Printheads  
Printhead  
Part number  
HP 70 Matte Black & Cyan Printhead  
HP 70 Light Magenta & Light Cyan Printhead  
HP 70 Magenta & Yellow Printhead  
C9404A  
C9405A  
C9406A  
C9407A  
HP 70 Photo Black & Light Gray Printhead  
Order paper  
The following paper categories are currently available for use with your printer.  
HP Bond and Coated Paper  
HP Photographic Paper  
HP Proofing Paper  
HP Backlit Material  
HP Self-Adhesive Material and Laminate  
HP Banner and Sign Material  
HP Fine Art Printing Material  
Specific paper types are likely to change over the course of time. For full details and the latest information,  
Non-recommended paper types  
In many cases, paper types that are not supported by HP may nevertheless be usable with your printer.  
However, the following paper types are unlikely to give satisfactory results:  
Photo paper that swells  
Brochure paper  
Order accessories  
The following accessories can be ordered for your printer.  
32  
Chapter 7 Accessories  
ENWW  
     
Name  
Product number  
HP Designjet Z2100 24in Stand (Asia only)  
HP-GL/2 Upgrade  
Q6663A  
Q6692A  
Q6643D  
Q6644D  
Q6695A  
J7961G  
EFI Designjet Edition 5.1 for HP XL International  
EFI Designjet Edition 5.1 for HP XL Japan  
HP Advanced Profiling Solution  
HP Jetdirect 635n IPv6/IPsec Print Server  
ENWW  
How to order supplies and accessories  
33  
34  
Chapter 7 Accessories  
ENWW  
8 Troubleshooting paper issues  
The paper has jammed  
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.  
1. Power off the printer at the front panel and also switch it off at the rear.  
2. Open the window.  
3. Try to move the printhead carriage out of the way.  
ENWW  
The paper has jammed  
35  
 
4. Lift the blue lever as far up as it will go.  
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.  
6. Carefully remove all small pieces of paper.  
7. Lower the blue lever.  
36  
Chapter 8 Troubleshooting paper issues  
ENWW  
8. Close transparent window.  
9. Switch on the printer.  
10. Reload the roll, or load a new sheet. See Load a roll into the printer on page 11 or Paper menu  
procedure on page 18.  
NOTE If you find that there is still some paper causing an obstruction within the printer, restart  
the procedure and carefully remove all pieces of paper.  
ENWW  
The paper has jammed  
37  
38  
Chapter 8 Troubleshooting paper issues  
ENWW  
9 Troubleshooting print-quality issues  
General advice  
When you have any print-quality problem:  
To achieve the best performance from your printer, use only genuine manufacturer's supplies and  
accessories, whose reliability and performance have been thoroughly tested to give trouble-free  
performance and best-quality prints. For details of recommended papers, see Order paper  
on page 32.  
Make sure that the paper type selected in the front panel is the same as the paper type loaded into  
the printer. To check this, use the View loaded paper key on the front panel. At the same time, check  
that the paper type has been calibrated. Also make sure that the paper type selected in your software  
is the same as the paper type loaded into the printer.  
CAUTION If you have the wrong paper type selected, you could experience poor print  
quality and incorrect colors, and perhaps even damage to the printheads.  
Check that you are using the most appropriate print-quality settings for your purposes (see Printing  
on page 23). You are likely to see lower print quality if you have moved the print-quality slider to the  
'Speed' end of the scale, or set the custom quality level to Fast.  
Check that your environmental conditions (temperature, humidity) are in the recommended range.  
See Using your printer on DVD.  
Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain  
the ink cartridges on page 29.  
Horizontal lines across the image (banding)  
If your printed image suffers from added horizontal lines as shown (the color may vary):  
ENWW  
General advice  
39  
   
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel  
and in your software. To check on the front panel, use the View loaded paper key.  
2. Check that you are using appropriate print-quality settings for your purposes (see Printing  
on page 23). In some cases, you can overcome a print-quality problem merely by selecting a higher  
print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to  
Quality; if you have already set it to Quality, try selecting Custom Options and then More  
Passes. If you change the print-quality settings, you may wish to reprint your job at this point in case  
the problem has been solved.  
3. Print the Image Diagnostics Print. See Using your printer on DVD.  
4. If the printheads are working correctly, go to the front panel and press the View loaded paper key to  
see the paper advance calibration status. If the status is PENDING, you should perform paper advance  
calibration: see Using your printer on DVD.  
If the problem persists despite all the above actions, contact your customer service representative for further  
support.  
40  
Chapter 9 Troubleshooting print-quality issues  
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The whole image is blurry or grainy  
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel  
and in your software. To check on the front panel, use the View loaded paper key.  
2. Check that you are printing on the correct side of the paper.  
3. Check that you are using appropriate print-quality settings (see Printing on page 23). In some cases,  
you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance,  
if you have set the Print Quality slider to Speed, try setting it to Quality; if you have already set it to  
Quality, try selecting Custom Options and then More Passes. If you change the print-quality  
settings, you may wish to reprint your job at this point in case the problem has been solved.  
4.  
Go to the front panel and select the Ink menu icon  
, then Printhead information to see the  
printhead alignment status. If the status is PENDING, you should align the printheads. See Using your  
printer on DVD. After alignment, you may wish to reprint your job in case the problem has been solved.  
5. Go to the front panel and press the View loaded paper key to see the paper advance calibration status.  
If the status is PENDING, you should perform paper advance calibration: see Using your printer on  
DVD.  
If the problem persists despite all the above actions, contact your customer service representative for further  
support.  
Colors are inaccurate  
ENWW  
The whole image is blurry or grainy  
41  
     
If the colors of your print do not match your expectations, try the following:  
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel  
and in your software. To check on the front panel, use the View loaded paper key. At the same time,  
check the color calibration status. If the status is RECOMMENDED or OBSOLETE, you should  
perform color calibration: see Color calibration on page 27. If you have made any changes, you may  
wish to reprint your job in case the problem has been solved.  
2. Check that you are printing on the correct side of the paper.  
3. Check that you are using appropriate print-quality settings (see Printing on page 23). If you have  
selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-  
quality settings, you may wish to reprint your job at this point in case the problem has been solved.  
4. If you are using Application Color Management, check that the color profile you are using corresponds  
to the selected paper type and print-quality settings. If you have doubts about which color settings to  
use, see Color management on page 27. If you need to create a color profile, see Using your  
printer on DVD.  
5. If the problem consists of color differences between your print and your monitor, please follow the  
instructions in the “How to calibrate your monitor” section of the HP Color Center. At this point, you  
may wish to reprint your job in case the problem has been solved.  
6. Print the Image Diagnostics Print. See Using your printer on DVD.  
If the problem persists despite all the above actions, contact your customer service representative for further  
support.  
Color accuracy using EPS or PDF images in page layout applications  
Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of  
EPS, PDF, or grayscale files.  
If you have to use such files, try to ensure that the EPS, PDF, or grayscale images are already in the same  
color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final  
goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you  
create it.  
The image is clipped  
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the  
printable area as understood by your software. You can often identify this kind of problem before printing  
by previewing your print (see Using your printer on DVD).  
Check the actual printable area for the paper size you have loaded.  
printable area = paper size – margins  
Check what your software understands to be the printable area (which it may call "printing area" or  
"imageable area"). For example, some software applications assume standard printable areas that  
are larger than those used in this printer.  
If you have defined a custom page size with very narrow margins, the printer may impose its own  
minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or  
borderless printing (see Select margins options on page 24).  
42  
Chapter 9 Troubleshooting print-quality issues  
ENWW  
 
If your image contains its own margins, you may be able to print it successfully by using the Clip  
Contents by Margins option (see Select margins options on page 24).  
If you are trying to print a very long image on a roll, check that your software is capable of printing an  
image of that size.  
You may have asked to rotate the page from portrait to landscape on a paper size that is not wide  
enough.  
If necessary, reduce the size of the image or document in your software application, so it fits between  
the margins.  
There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop,  
Adobe Illustrator, and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot  
handle an image of more than 32,768 pixels. If you try to print an image larger than this from these  
applications, the bottom of the image will be clipped. In this case, the only way to print the whole image is  
to reduce the resolution so that the whole image requires fewer than 32,768 pixels. The Windows driver  
dialog includes an option called 16-bit App. Compatibility, which can be used to reduce the resolution of  
such images automatically. You can find this option in the Advanced tab, under Document Options >  
Printer Features.  
ENWW  
The image is clipped  
43  
44  
Chapter 9 Troubleshooting print-quality issues  
ENWW  
10 Front-panel error messages  
Occasionally you may see one of the following messages appear on the front-panel display. If so, please  
follow the advice in the Recommendation column.  
If you see an error message that does not appear here, and you feel in doubt about the correct response,  
contact HP Support. See Contact HP Support on page 49.  
Table 10-1 Text messages  
Message  
Recommendation  
[Color] cartridge has expired  
[Color] cartridge is missing  
Replace the cartridge. See Using your printer on DVD.  
Insert a cartridge of the correct color. See Using your printer on  
DVD.  
[Color] cartridge is out of ink  
Replace the cartridge. See Using your printer on DVD.  
[Color] printhead #[n] error: not present  
[Color] printhead #[n] error: please remove  
Insert the correct printhead. See Using your printer on DVD.  
Remove the incorrect printhead and insert a new printhead of  
the correct type (color and number). See Using your printer on  
DVD.  
[Color] printhead #[n] error: replace  
[Color] printhead #[n] error: reseat  
Remove the non-functional printhead and insert a new  
printhead. See Using your printer on DVD.  
Remove and reinsert the same printhead, or try cleaning the  
electrical connections. If necessary, insert a new printhead.  
See Using your printer on DVD.  
[Color] printhead #[n] out of warranty  
The printhead's warranty has expired, because of the length of  
time it has been in operation or because of the volume of ink  
used.  
[Color] printhead #[n] warranty warning  
IO error  
The printhead's warranty may be invalidated by the use of the  
wrong kind of ink.  
Restart the printer. If the problem persists, contact HP Support.  
See Contact HP Support on page 49.  
IO warning  
Try again; if the problem persists, contact HP Support. See  
Contact HP Support on page 49.  
Paper advance calibration pending  
Paper too small to print paper advance calibration  
Perform paper advance calibration. See Using your printer on  
DVD.  
Unload paper and load larger paper.  
ENWW  
45  
 
Table 10-1 Text messages (continued)  
Message  
Recommendation  
Paper too small to scan paper advance calibration  
PDL Error: Ink system not ready  
PDL Error: Job clipped  
Unload paper and load larger paper.  
Clean the printheads. See Using your printer on DVD.  
The image istoo large for the paperor for the printer. Load larger  
paper if possible, or reduce the image size.  
PDL Error: memory full  
Restart the printer and try resending the job; if necessary,  
reduce the complexity of the job.  
PDL Error: out of paper  
PDL Error: parsing error  
Load more paper.  
The print job is unintelligible to the printer. Try to recreate and  
resend it. Check your cable connections.  
PDL Error: print mode error  
The paper type or print quality specified for the job are incorrect.  
Change the loaded paper type or the print settings.  
PDL Error: printing error  
Try sending the job again.  
PDL Error: virtual memory full  
Restart the printer and try resending the job; if necessary,  
reduce the complexity of the job.  
Printhead alignment error: paper too small  
Replace [color] cartridge  
Unload paper and load larger paper.  
Replace the cartridge. See Using your printer on DVD.  
Reseat [color] cartridge  
Remove and reinsert the same cartridge. See Using your  
printer on DVD.  
Update: failed. Invalid file  
Make sure that you have selected the correct firmware update  
file. Then try again to perform the update.  
Table 10-2 Numerical error codes  
Error code  
Recommendation  
01.0  
01.1  
01.2  
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support  
on page 49.  
21  
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support  
on page 49.  
21.1  
22.0  
22.1  
22.2  
22.3  
24  
46  
Chapter 10 Front-panel error messages  
ENWW  
Table 10-2 Numerical error codes (continued)  
Error code  
Recommendation  
62  
63  
64  
65  
67  
Update your printer's firmware. See Update the firmware on page 29.  
74.1  
79  
Try the firmware update again. Do not try to use your computer while the update is in progress.  
If the problem persists, contact HP Support. See Contact HP Support on page 49.  
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support  
on page 49.  
94  
Restart color calibration. See Color calibration on page 27.  
94.1  
ENWW  
47  
48  
Chapter 10 Front-panel error messages  
ENWW  
11 HP Customer Care  
Contact HP Support  
HP Support is available to you by telephone. What to do before you call:  
Review the troubleshooting suggestions in this guide.  
Review the relevant driver documentation.  
If you have installed third-party software drivers and RIPs, see their documentation.  
If you call one of the Hewlett-Packard offices, please have the following information available to help  
us answer your questions more quickly:  
The printer you are using (the product number and the serial number, found on the label at the  
back of the printer)  
If there is an error code on the front panel, note it down; see Front-panel error messages  
on page 45  
The printer's Service ID: at the front panel, select the Information menu icon  
, then View  
printer information  
The computer you are using  
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,  
modems, or special software drivers)  
The cable you are using (by part number) and where you purchased it  
The type of interface used on your printer (USB or network)  
The software name and version you are currently using  
If possible, print out the following reports; you may be asked to fax them to the support center  
helping you: Configuration, Usage Report, and “all pages above” from Service Information  
(see Using your printer on DVD)  
ENWW  
Contact HP Support  
49  
   
Telephone numbers  
An up-to-date list of HP Support telephone numbers is available on the Web: please visit  
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of the  
numbers below.  
Algeria: 213 17 63 80  
Argentina: 0 800 777 HP INVENT, local 5411 4778 8380  
Australia: 13 10 47  
Austria: 0810 00 10 00  
Bahrain: 800 171  
Belgium: (0) 78 600 600  
Bolivia: 0 800 1110, local 54 11 4708 1600  
Brazil: 0800 157 751, local 55 11 3747 7799  
Canada: 1 800 HP INVENT  
Caribbean: 1 800 711 2884  
Central America: 1 800 711 2884  
Chile: 800 HP INVENT, 123 800 360 999  
China: 800 810 59 59, 10 6564 59 59  
Colombia: 01 8000 51 HP INVENT, local 571 606 9191  
Czech Republic: 420 261 307 310  
Denmark: 70 11 77 00  
Ecuador: 999 119, 1 800 225 528  
Egypt: 202 532 5222  
Finland: 0203 53232  
France: 08 26 10 49 49  
Germany: 0180 52 58 143  
Greece: 210 6073603, 801 11 22 55 47  
Guadaloupe: 0800 99 00 11, 877 219 8791  
Guatemala: 1 800 999 5105, 1 800 711 2884  
Hong Kong: 852 3002 8555  
Hungary: 06 1 382 1111  
India: 1 600 112 267  
Indonesia: 350 3408  
50  
Chapter 11 HP Customer Care  
ENWW  
 
Ireland: 1 890 946500  
Israel: 09 830 4848  
Italy: 02 3859 1212  
Jamaica: 0 800 711 2884  
Japan: software 0120 014121, hardware 0120 742594  
Korea: 82 1588 3003  
Luxembourg: 27 303 303  
Malaysia: 1 800 80 5405  
Martinique: 0 800 99 00, 877 219 8671  
Mexico: 01 800 472 6684, local 5258 9922  
Middle East: 4 366 2020  
Morocco: 2240 4747  
Netherlands: 0900 1170 000  
New Zealand: 09 365 9805  
Norway: 800 62 800  
Paraguay: 00 811 800, 800 711 2884  
Panama: 001 800 711 2884  
Peru: 0 800 10111  
Philippines: 632 888 6100  
Poland: 22 566 6000  
Portugal: 213 164 164  
Puerto Rico: 1 800 652 6672  
RSA: 27 11 258 9301, local 086 000 1030  
Romania: 40 21 315 4442  
Russia: 095 797 3520, 812 3467 997  
Saudi Arabia: 6272 5300  
Slovakia: 2 50222444  
South Africa: 0800 001 030  
Spain: 902 010 333  
Sweden: 077 130 30 00  
Switzerland: 0848 80 20 20  
ENWW  
Contact HP Support  
51  
Taiwan: 886 2 872 28000  
Thailand: 0 2353 9000  
Tunisia: 71 89 12 22  
Turkey: 216 444 71 71  
UAE: 800 4520, 04 366 2020  
Ukraine: 44 4903520  
United Kingdom: 0870 842 2339  
United States: 1 800 HP INVENT  
Uruguay: 54 11 4708 1600  
Venezuela: 0 800 HP INVENT, local 58 212 278 8000  
Vietnam: 84 8 823 45 30  
West Africa (French): 351 213 17 63 80  
52  
Chapter 11 HP Customer Care  
ENWW  
Index  
A
I
printhead  
order 32  
accessories  
order 32  
image problems  
clipped image 42  
ink cartridge  
maintenance 29  
order 31  
R
C
roll paper  
calibration  
choose spindle  
color 27  
load into the printer 11  
clean the printer 29  
clipped image 42  
color calibration 27  
colors inaccurate 41  
core adaptors 10  
L
load onto the spindle  
unload 15  
load a sheet 16  
load roll into printer 11  
load roll onto spindle  
S
safety precautions  
M
sheet paper  
load 16  
E
margins 24  
Embedded Web Server  
unload 20  
shortcuts 25  
access  
O
order  
error messages, front panel 45  
software  
support services  
HP Support 49  
accessories 32  
ink cartridges 31  
paper 32  
printheads 32  
F
switch the printer on/off  
firmware update 29  
front panel  
front panel option  
calibrate color 27  
T
telephone numbers 50  
P
load roll 14  
load sheet 18  
print quality 23  
printhead information 41  
select paper size 24  
unload paper 16, 20  
view printer information 49  
page size 23  
paper jam 35  
paper size 23  
paper types 32  
print quality  
select 23  
print with shortcuts 25  
print-quality problems  
banding 39  
U
unload a sheet 20  
unload roll from printer 15  
G
graininess 41  
general 39  
graininess 41  
horizontal lines 39  
H
printer software  
Printer Utility  
HP Support 49  
access  
ENWW  
Index  
53  
54  
Index  
ENWW  

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