HP DesignJet T100 and T500 Printer Series
User Guide
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Safety precautions ................................................................................................................................................................... 2
Using this guide ........................................................................................................................................................................ 2
Printer models .......................................................................................................................................................................... 3
Main features ............................................................................................................................................................................ 4
Front panel ................................................................................................................................................................................ 7
Mobile Printing .......................................................................................................................................................................... 9
Turn the printer on and off ...................................................................................................................................................... 9
2 Connecting the printer ........................................................................................................................................................................... 12
Connect the printer to your network .................................................................................................................................. 13
3 Setting up the printer ............................................................................................................................................................................. 16
Automatic firmware update ................................................................................................................................................. 17
Turn email notifications on and off ..................................................................................................................................... 17
Turn alerts on and off ............................................................................................................................................................ 17
Control access to the Embedded Web Server ................................................................................................................... 18
4 Personalizing the printer ....................................................................................................................................................................... 19
Change the language of the front-panel display .............................................................................................................. 20
Access the Embedded Web Server ..................................................................................................................................... 20
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Change the auto-off setting ................................................................................................................................................. 21
Change the front-panel display brightness ....................................................................................................................... 21
Configure network settings .................................................................................................................................................. 21
5 Paper handling ........................................................................................................................................................................................ 25
General paper-loading advice .............................................................................................................................................. 26
Load a roll into the printer .................................................................................................................................................... 28
Unload a single sheet ............................................................................................................................................................ 31
View information about the paper ...................................................................................................................................... 32
Turn the automatic cutter on and off .................................................................................................................................. 33
Form feed with or without cutting ...................................................................................................................................... 33
6 Printing ..................................................................................................................................................................................................... 35
Print with HP Click .................................................................................................................................................................. 36
7 Practical printing examples .................................................................................................................................................................. 44
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ........................................................... 45
Print and scale from Microsoft Office .................................................................................................................................. 57
8 Handling ink cartridges and printhead ................................................................................................................................................ 61
Check ink cartridge status .................................................................................................................................................... 62
9 Maintaining the printer .......................................................................................................................................................................... 65
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Clean the exterior of the printer .......................................................................................................................................... 66
Clean the printhead ............................................................................................................................................................... 67
Align the printhead ................................................................................................................................................................ 68
Replace the printhead ........................................................................................................................................................... 68
Clean the encoder strip ......................................................................................................................................................... 73
Recalibrate the paper advance ............................................................................................................................................ 73
Move or store the printer ...................................................................................................................................................... 74
10 Accessories ........................................................................................................................................................................................... 76
11 Troubleshooting paper issues ........................................................................................................................................................... 81
Paper cannot be loaded successfully ................................................................................................................................. 82
Printer printed on the wrong paper type ........................................................................................................................... 85
Paper mismatch ..................................................................................................................................................................... 85
Sheet stays in the printer when the print has been completed ..................................................................................... 89
Paper is cut when the print has been completed ............................................................................................................. 90
12 Troubleshooting print-quality issues ................................................................................................................................................ 91
General printing advice ......................................................................................................................................................... 92
Horizontal lines across the image (banding) ..................................................................................................................... 92
Lines appear stepped or jagged .......................................................................................................................................... 93
Lines are discontinuous ........................................................................................................................................................ 94
Lines are blurred .................................................................................................................................................................... 95
Line lengths are inaccurate .................................................................................................................................................. 95
Paper is not flat ...................................................................................................................................................................... 96
Print is scuffed or scratched ................................................................................................................................................. 97
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Ink marks on the paper ......................................................................................................................................................... 97
Black ink comes off when you touch the print .................................................................................................................. 98
Vertical lines of different colors ........................................................................................................................................... 99
Colors are fading .................................................................................................................................................................... 99
Image is incomplete (clipped at the bottom) .................................................................................................................. 100
Image is clipped ................................................................................................................................................................... 100
If you still have a problem .................................................................................................................................................. 101
13 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 102
Cannot insert an ink cartridge ........................................................................................................................................... 103
Ink cartridge status messages .......................................................................................................................................... 103
Cannot insert the printhead ............................................................................................................................................... 103
14 Troubleshooting data communication issues ............................................................................................................................... 104
Mobile Printing issues ......................................................................................................................................................... 109
Network configuration page .............................................................................................................................................. 109
15 Troubleshooting general printer issues ......................................................................................................................................... 111
Front panel is frozen ........................................................................................................................................................... 113
16 Front-panel error messages ............................................................................................................................................................ 114
17 HP Customer Care ............................................................................................................................................................................. 116
Introduction .......................................................................................................................................................................... 117
Customer Self Repair .......................................................................................................................................................... 118
18 Printer specifications ......................................................................................................................................................................... 120
Functional specifications .................................................................................................................................................... 121
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Mobile Printing specifications ............................................................................................................................................ 122
Physical specifications ........................................................................................................................................................ 123
Memory specifications ........................................................................................................................................................ 123
Power specifications ........................................................................................................................................................... 123
Ecological specifications ..................................................................................................................................................... 123
Environmental specifications ............................................................................................................................................. 123
Acoustic specifications ........................................................................................................................................................ 124
Glossary ..................................................................................................................................................................................................... 125
Index ........................................................................................................................................................................................................... 128
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Safety precautions
The following precautions ensure the proper use of the printer and prevent the printer from being damaged.
Follow these precautions at all times:
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Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with
multiple devices.
Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service,
Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause fire or electric shock. Replace a damaged power cord with an HP-approved
power cord.
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Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
Power off the printer and unplug the power cord from the power outlet in any of the following cases:
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When placing your hands inside the printer
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
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During an electrical storm (thunder and lightning)
During a power failure
Using this guide
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures; they include the following topics:
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Troubleshooting
These chapters help you solve problems that may occur while printing; they include the following topics:
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Accessories, support and specifications
on page 120, contain reference information, including customer care, the printer specifications, and part
numbers for paper types, ink supplies, and accessories.
Glossary
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name
Short name
T100
HP DesignJet T100 24-in Printer
HP DesignJet T125 24-in Printer
HP DesignJet T130 24-in Printer
HP DesignJet T525 24-in Printer
HP DesignJet T530 24-in Printer
HP DesignJet T525 36-in Printer
HP DesignJet T530 36-in Printer
T125
T130
T525-24
T530-24
T525-36
T530-36
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Printer models
3
NOTE: The images appearing in this User Guide may not look the same as the printer you have.
Main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or
914 mm (36 in) wide. Some major features of the printer are shown below:
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Print resolution of up to 2400 × 1200 dpi (T500) or 1200 × 1200 dpi (T100), using the Best print-quality
option, the Maximum Detail option and photo paper
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The printer can be controlled from its front panel or from a remote computer using the Embedded Web
Server, HP DesignJet Utility*, or HP Click Printing Software (see http://www.hp.com/go/designjetclick).
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Touch-sensitive front panel in color, with an intuitive graphical user interface
Supports USB, Ethernet, or Wi-Fi connection
Includes Mobile Printing and Web-connected features such as automatic firmware upgrades
Handles roll and cut-sheet paper, with a multi-sheet tray
Economode for printing economically
Ink and paper usage information available from the Embedded Web Server, see Access the Embedded Web
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Supplies information, troubleshooting, and firmware updates available from the HP Utility, see Access the
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Compatible with the HP Applications Center – Poster App:
*Windows only
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Communication ports
1. Hi-Speed USB device port, to connect a computer
2. Fast Ethernet port, to connect to a network
Front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the
printer. It gives you complete control of your printer: from the front panel, you can print, view information about
the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays
alerts (warning and error messages) when needed.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
To the right of the front panel is the power key, with which you can turn the printer on or off. The key is
illuminated when the printer is on. It flashes when the printer is in transition between on and off.
Left and right fixed icons
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shows the status of the wireless connection: if the blue light is shining, the wireless connection is
active.
Tap
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to return to the home screen.
Tap to view help about the current screen.
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Front panel
7
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Tap to go to the previous item.
Tap to go to the next item.
Tap
to go back to the previous screen.
Tap to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen:
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At the top left of the home screen is a message telling you which paper source is active.
Tap
to view connectivity status information and to perform network configuration. If a network cable
is displayed instead.
is connected,
NOTE: It is not possible to use wireless and wired network connections simultaneously.
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Tap
to view ink information.
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Tap
Tap
Tap
to change printer settings.
to load, unload, and change options for roll paper.
to change options for the multi-sheet tray, or to activate it.
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Tap
to load, unload, and change options for single sheets.
NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green circle:
.
If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To
change the time that elapses before sleep mode, tap
, then Printer preferences > Sleep. You can set a time
between 5 minutes and the maximum time allowed by the current energy savings regulations.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specific uses of the front panel can be found throughout this guide.
Printer software
The following software is provided with your printer:
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The PCL3GUI raster driver for Windows
HP DesignJet Preview
The Embedded Web Server allows you to:
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Manage the printer from a remote computer
View the status of the ink cartridges, the printhead, and the paper
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Access the HP Support Center, see HP Support Center on page 117
Perform alignments and troubleshooting
Change various printer settings
Manage e-mail notifications
The HP Utility (Windows only) allows you to:
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Manage the printer from a remote computer
View the status of the ink cartridges, the printhead, and the paper
Access the HP Support Center, see HP Support Center on page 117
Launch the Embedded Web Server
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when
you receive your printer there may already be later versions available on HP's website of some of the software
provided with it.
Mobile Printing
Your printer can be connected to the Internet and the Web, providing various benefits:
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Print on HP printers from almost anywhere
Print on HP printers from almost any device, including smartphones and tablet computers
To take advantage of these benefits, your printer must be connected to the Internet.
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple
steps.
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iOS-Apple printing is enabled through HP Smart App.
For Android printing, install the HP Print Service Plugin from Google Play (if you do not have it already pre-
installed in your mobile device).
Turn the printer on and off
If you wish to turn the printer on or off, the normal and recommended method is to use the power key on the
front panel.
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Mobile Printing
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However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord.
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds.
NOTE: When the printer has not been used for a certain period of time (the default time is determined by
Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel
display, or sending a new job to print, returns it to active mode, and it can resume printing immediately. To
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded
paper should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped.
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To print any internal print, tap
, then scroll down to Internal prints and tap it, then select the internal print
you want. These are some of the prints available:
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Demo prints that show some of the capabilities of the printer
User info prints
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Print printer-status report
Print print-quality report
Print network report
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Choose which connection method to use
The following methods can be used to connect your printer.
Connection type
Wireless
Speed
Cable length
N/A
Other factors
Moderate; varies according to conditions
(distance to router, interference, number of
wireless clients, network topology, etc.)
Sensitive to interference over longer
distances; requires extra equipment
(wireless access point or wireless router)
Fast Ethernet
Hi-Speed USB
Fast; varies according to network traffic
Long: 100 m (328 ft) Requires extra equipment (switches)
Very fast
Short: 3 m (10 ft)
A certified Hi-Speed USB cable is necessary
for reliable communication.
NOTE: The speed of any network connection depends on all components used in the network, which can
include network interface cards, routers, switches and cables. If any one of these components cannot operate at
high speed, you will have a low-speed connection. The speed of your network connection can also be affected by
the total amount of traffic from other devices on the network.
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a similar way to any computer in the
same network. The first time you connect it to a network, this process may take a few minutes.
Once the printer has a working network configuration, you can check its network address from the front panel:
tap
or
.
To connect to a wireless network, the easiest way is to go to the front panel and tap
Wireless setup wizard.
, then Connectivity >
When a network device automatically configures itself by receiving an IP address from the DHCP service, this IP
address may change from the last time the device is powered off to the next time it is powered on, which may
lead to the device being shown as "offline" when driver port settings are configured with the original IP address.
There are at least three possible ways to avoid this:
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Increase the lease time of your DHCP server device.
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Configure the printer and driver to refer to the hostname instead of the numeric IP address (see
See the Assembly Instructions for more details about Internet setup, and how to connect to and register with the
cloud to enable Web Services.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 35 for alternative ways of printing.
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Choose which connection method to use 13
Before you begin, check your equipment:
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The printer should be set up and on.
The Ethernet switch or router should be on and functioning correctly.
The printer and the computer should be connected to the network (see Connect the printer to your network
on page 13). The printer can be connected by Ethernet or Wi-Fi.
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
installation instructions on your screen.
3. You can then choose which specific software you want to install (by default, all of it). If your computer fails
to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to
find your printer. If you have a firewall in operation, you may have to disable it temporarily in order to find
the printer. You also have the options of searching for the printer by its hostname or IP address.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
Connect a computer to the printer by USB cable (Windows)
You can connect your printer directly to a computer without going through a network, by using the printer's built-
in Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some
disadvantages that you should bear in mind:
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The cable is of limited length.
It is more difficult to share the printer.
You cannot use Web Services.
You cannot use automatic firmware updates.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB
Printer software installation
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 35 for alternative ways of printing.
1. Do not connect the computer to the printer yet. You must first install the printer software on the computer,
as follows.
installation instructions on your screen.
3. In some cases, you may see a message warning you that the installer would need to communicate through
the firewall in order to search the network for printers. As you have no need to do this, you can check the
box Continue installation without searching the network.
4. If you see a list of networked printers, click Help me find my printer (including network and USB connected
printers).
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5. Click USB Cable.
NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the
box marked I want to connect my printer after completing the setup wizard.
6. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure that the
printer is turned on.
7. Follow the instructions on your screen to install the printer drivers and other HP software.
8. If during the process you have not been prompted to connect the printer, connect the printer now, and let
the wizard install the device automatically.
Printer sharing considerations
Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive
information from the printer—which affects status reports, administration and troubleshooting.
TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the
Connect a computer to the printer by network (Mac OS X)
In this case, HP Click is the recommended way to connect with your printer.
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Connect a computer to the printer by network (Mac OS X) 15
Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon as a
new printer is assembled and ready for use.
Automatic firmware update
The printer can automatically check for a firmware update periodically (see Firmware update on page 74).
Turn email notifications on and off
In order to receive email notifications from the printer, you must have configured the email server. To configure
the email server using the Embedded Web Server, click Settings > Email server, and fill in the following fields:
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SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all email
messages from the printer. If the mail server requires authentication, email notifications will not work.
Printer email address: Each email message sent by the printer must include a return address, which does
not need to be a real, functional email address, but it should be unique, so that recipients of the message
can identify the printer that sent it.
You can turn specific email notifications on or off by clicking Notifications from the Tools tab of the Embedded
Web Server.
Turn alerts on and off
Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of
your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by
the printer driver and by the Embedded Web Server.
You can change the alert settings in various ways to display all, some, or none of the available alerts.
To access alert settings under Windows
Click Alert Settings in the Tools menu of the HP DesignJet Utility.
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Click Alert Settings in any alert page displayed by the HP DesignJet Utility.
Right-click the system tray icon of the HP DesignJet Utility, and click Alert Settings.
In the Alert Settings window, you can use the Alerting slider to turn off alerts completely.
Alternatively, you can choose when, if ever, to display critical or non-critical alerts.
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Introduction 17
Control access to the Embedded Web Server
To prevent users from modifying important device settings, you can set a password in the Embedded Web
Server, so that users without the password can see only the Information tabs. Once set, the password is required
to view or change any parameters in the other tabs.
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color or paper-saving options. To do this, click the Start or Search button on your computer’s screen
(depending on your version of Windows), then click Devices and Settings or Devices and printers. Then right-click
your printer's icon and click Printing preferences. Any settings you change in the Printing Preferences window
will be saved as default values for the current user.
To set the default values for all the users of your system, right-click the printer’s icon again, click Printer
Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the Printing Defaults
window will be saved for all users.
Mobile Printing
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Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
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If you can understand the current front-panel display language, tap
Select language.
, then Printer preferences >
If you cannot understand the current front-panel display language, start with the printer powered off. Press
the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then
. If you cannot see those icons on the front panel, tap where they should appear (see Front panel
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
Access the Embedded Web Server
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser
running on any computer.
To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can access the
Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a TCP/IP connection
(wired or wireless).
The following browsers are known to be compatible with the Embedded Web Server:
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Microsoft Internet Explorer 11 and later for Windows 7 and later
Apple Safari 8 and later for OS X 10.10 and later
Mozilla Firefox (latest version)
Google Chrome (latest version)
To access the Embedded Web Server on any computer, open your Web browser and type the IP address of your
printer.
You can see your printer's IP address on the front panel by tapping
or
.
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot
Change the language of the Embedded Web Server
The default language in which the Embedded Web Server first appears is the language you have selected for
your browser. If this language is not supported by the Embedded Web Server, the Embedded Web Server will
appear in English; however, you can change it to any supported language.
The languages supported by the Embedded Web Server are English, Portuguese, Spanish, French, Italian,
German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top
right of the window to select language.
Access the HP Utility (Windows only)
The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.
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Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP >
HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet
printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specific to that
printer.
Change the language of the HP Utility
The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only),
French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese.
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Under Windows, the language will be adjusted to your regional language settings as defined in the
Windows Control Panel.
Change the sleep mode setting
If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep mode to
save power. To change the time the printer waits before it goes into sleep mode, go to the front panel and tap
, then Printer preferences > Sleep. Select the wait time you want and then tap OK; you can set the time
from 5 to 60 minutes. The default time is 20 minutes or less, depending on the current energy savings
regulations.
Change the auto-off setting
You can use the printer's auto-off feature to turn the printer off automatically. For example, setting it to 2 hours
would turn the printer off after 2 hours of inactivity. In this way, you can save more energy. However, the auto-
off feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing
network users.
If you are using a USB connection, you can set the printer to turn itself off completely after 2 to 12 hours of
inactivity. At the front panel, tap
, then Printer preferences > Auto-off.
Change the front-panel display brightness
To change the brightness of the front-panel display, tap
, then Printer preferences > Display brightness,
and select a value you want. Tap OK to set the value. The default brightness is set to 50.
Configure network settings
You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front
panel:
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From the Embedded Web Server: Click the Setup tab, then Networking.
From the HP Utility: You can access the Embedded Web Server through the HP Utility.
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From the front panel: Tap
, then Connectivity.
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Change the language of the HP Utility 21
The following options are available:
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Enable/Disable wireless turns the wireless connection on or off.
Wireless setup wizard provides an easy way to connect to a wireless network.
Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or
pin) encryption.
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Network summary displays information about the wired or wireless network
Print wireless network test runs diagnostic tests of wireless connectivity
Print network configuration
Advanced setup
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Select I/O timeout sets the time that the printer will wait for the driver to send a job to the printer
once the connection has been opened. Values range from half a minute to half an hour.
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Link speed sets the speed at which data are transmitted over the network. The default is Automatic.
IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS
address.
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Hostname allows you to change the hostname.
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Restore network defaults
Configure firewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall provides simple
control of IP addresses that are allowed access.
NOTE: In addition to firewall protection at the network layer, the printer also supports open secure sockets
layer (SSL) standards at the transport layer for secure client-server applications, such as client-server
authentication or HTTPS Web browsing.
For firewall operation on the printer, you must configure a firewall policy to apply to specified IP traffic. Firewall
policy pages are accessed through the Embedded Web Server and displayed by your Web browser. After a policy
is configured, it is not activated until you click Apply in the Embedded Web Server.
Creating and using firewall rules
Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and
services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those
addresses and services.
Create a firewall rule
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Rules.
3. Click New, and then follow the onscreen instructions.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
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Change the priority of firewall rules
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Rules Priority.
3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the
lowest priority.
4. Click Apply.
Change firewall options
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Options.
3. Change whatever options you wish, then click Apply.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
Reset firewall settings
To reset the firewall settings to the factory defaults, restore the printer’s network settings.
Limitations to rules, templates, and services
When creating firewall rules, note the following limitations to rules, templates, and services.
Item
Limit
Maximum number of rules
10 (one default rule)
Maximum number of Address Templates
Maximum number of user-defined address templates
Maximum number of services you can add to a user-defined service template
12
5
40
NOTE: The predefined All Services template is not subject to this limitation and includes all services
supported by the print server.
Maximum number of services you can add to the policy
40
NOTE: For a given rule, only one address template and one service template can be added.
Maximum number of service templates in the policy
10
5
Maximum number of user-defined custom service templates
Reset network settings
To reset the administrator password and network settings, go to the front panel and tap
> Restore network defaults.
, then Connectivity
NOTE: Print the network configuration page and check that the network settings have been reset.
NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings.
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Configure network settings 23
General paper-loading advice
You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single
sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to
another is manual: it is not done automatically.
CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer
from moving.
CAUTION: All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in landscape
orientation.
TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
CAUTION: Keep the bin closed throughout the loading process.
Load a roll onto the spindle
1. Remove the spindle from the printer.
WARNING! Do not insert your fingers into the spindle supports during the removal process.
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2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a
new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the
end of the spindle.
3. If the roll is long, rest the spindle horizontally on a table and load the roll on the table.
4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the
roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the
correct orientation.
NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.
Ensure both ends of the roll are as close to the spindle stops as possible.
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Load a roll onto the spindle 27
5. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
6. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and
the stops at both ends.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of
different paper types on different spindles. Extra spindles are available for purchase, see Accessories
Load a roll into the printer
To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 26.
1. From the front panel, tap
, then Load roll.
This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to load a
roll.
2. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed
from the front of the printer.
3. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the
paper slightly and cut a straight edge.
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4. Insert the edge of the paper into the printer.
WARNING! Do not push your fingers inside the printer's paper path.
5. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer
detects the paper, it beeps, and feeds in the paper automatically.
6. The front panel prompts you to select the paper category and type.
If you do not see your paper type in the front panel, tap More paper types. If you still cannot find your paper
7. The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow the
instructions on the front-panel display.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded
Unload a roll
If there is paper on the roll, you can unload it from the front panel: tap
, then Unload roll. Afterwards, the
multi-sheet tray will become the default active paper source.
If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually.
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Unload a roll 29
After unloading, the multi-sheet tray is the default active paper source.
Load a single sheet
NOTE: Roll paper and single sheets use the same input slot in the printer.
NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray.
1. At the front panel, tap
, then Load single sheet.
2. If a roll is already loaded, you have to wait while it is automatically unloaded.
3. Select your paper category and type. If you do not see your paper type in the front panel, tap More paper
types. If you still cannot find your paper type in the whole list, see Paper type is not in the driver
4. When prompted by the front panel, insert the sheet into the right-hand side of the input slot.
WARNING! Do not push your fingers inside the printer's paper path.
5. Align the sheet with the blue line.
6. Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is
especially important with thicker papers.
7. The printer checks the alignment and measures the sheet.
NOTE: Depending on the width of the sheet, it feeds out the front of the printer.
8. If the sheet is not correctly aligned, you may be asked to reload it.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be
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Unload a single sheet
To unload a sheet, go to the front panel and tap
, then Unload single sheet.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin.
After unloading, the multi-sheet tray is the default active paper source.
Use the multi-sheet tray
1. If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.
Alternatively, at the front panel, tap , then Use multi-sheet tray. If a roll or single sheet is already
loaded, you have to wait while it is automatically unloaded.
2. Adjust the input tray extensions depending on the length of the paper: the first extension for A4 and the
second extension for A3 paper.
3. Adjust the output tray extensions depending on the length of the paper.
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Unload a single sheet 31
4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of
the same size.
5. Adjust the tray to fit the width of the paper.
View information about the paper
To view the loaded paper information, tap the icon of the active paper source.
The following information is displayed on the front panel:
●
●
●
Paper type you have selected
Roll or sheet status
Width of the paper in millimeters (estimated)
If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.
Maintain paper
To maintain paper quality, follow the recommendations below:
●
●
●
●
Store rolls covered by another piece of paper or cloth
Store cut sheets covered and clean or brush them before loading them in the printer
Clean input and output platens
Always keep the top cover of your printer closed
NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page 97.
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Change the drying time
You may wish to change the drying time setting to suit special printing conditions such as multiple prints where
time is of higher importance or when you need to be sure ink is dry before handling.
Tap
, then Printer preferences > Print retrieval > Select drying time. You can select:
●
●
●
Extended, to set a longer than recommended time to ensure ink is completely dry
Optimized, to set the default and recommended time for your selected paper (this is the default setting)
None, to disable the drying time and remove your print as soon as it finishes printing
CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the
print.
NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to
the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then
performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the
paper until after the printhead maintenance has completed.
Turn the automatic cutter on and off
To turn the printer's paper cutter on or off, go to the front panel and tap
, then Printer preferences > Print
retrieval > Enable cutter and change the cutter option.
The default setting is On.
NOTE: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on
loading and unloading rolls.
TIP: To cut roll paper while the automatic cutter is disabled, see Form feed with or without cutting
Form feed with or without cutting
If you go to the front panel and tap
, then Form feed and cut, the printer advances the paper and makes a
straight cut across the front edge. There are at least two possible reasons why you might want to do this:
●
●
To trim the leading edge of the paper if it is damaged or not straight.
To feed and cut the paper when the automatic cutter has been disabled.
NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so
you may notice a delay.
CAUTION: Remove the cut piece from the output platen. If strips or short prints are left on the output platen,
the printer could jam. Check also that there are no pieces of paper in the cutter guide.
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Change the drying time 33
NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page 97.
To advance the paper without cutting it, go to the front panel and tap , then Form feed.
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Mobile Printing
You can print to your printer from many mobile devices using direct printing by connection to the same network.
Print from mobile devices
Print from Android
For Android printing, install and enable the HP Print Service App from Google Play (https://play.google.com/
store/apps/details?id=com.hp.android.printservice&hl=en), if it is not already installed in your device. You must
have Android KitKat 4.4 or later.
1. Open the document or photo you want to print, and tap the menu icon, then Print.
2. Choose your printer from the list.
3. Check the print settings, then tap Print.
Print from Apple iOS or Android with HP Smart App
You can download HP Smart App from the Apple Store (https://itunes.apple.com/us/app/hp-all-in-one-printer-
1. Open HP Smart App and browse for the document or photo you want to print.
2. Go to Edit to adjust the output if necessary.
3. Tap Print.
Chromebook with HP Print for Chrome
Printing from Chromebook devices is as easy as installing the HP Print for Chrome extension from the Chrome
1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print.
2. Choose your printer. Select it from the list of printers that appears.
3. Check that the correct printer and print settings are selected. Tap Print and collect your printed documents.
Print with HP Click
HP Click is an easy-to-use tool designed for people who want a reliable way of printing; ideal for a broad range of
graphics and technical applications, including posters, roll-up banners, info-graphic presentations, maps, and
CAD documents.
Printing from a computer using a printer driver (Windows only)
This is the traditional way of printing from a computer. The correct printer driver must be installed on the
computer (see Connecting the printer on page 12), and the computer must be connected to the printer by
network or USB cable.
When the printer driver has been installed and the computer is connected to the printer, you can print from a
software application by using the application's own Print command and selecting the correct printer.
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Advanced print settings
The rest of this chapter explains the various print settings that you can use. These methods offer a relatively
large number of settings in order to satisfy all requirements.
TIP: In general you are recommended to use the default settings unless you know that they do not meet your
requirements.
TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name
of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows
printer driver.
Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed, while
fast printing implies some reduction in print quality.
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed.
With some paper types, you can choose a compromise position between the two.
Alternatively, you can select from the custom options: Best, Normal and Fast. If you select Fast, you can also
select Economode, which uses a lower rendering resolution and consumes less ink. It therefore increases
printing speed even further, but reduces print quality. Economode can be selected only from the custom options
(not from the slider).
There are supplementary custom options that may have an effect on print quality: Maximum detail. See High-
You can select print-quality options in the following ways:
●
In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. If you are using Standard Options, you will see a simple slider with which
you can select speed or quality. If you select Custom Options or Advanced (depending on the driver
version), you will see the more specific options described above.
Windows driver V3
Windows driver V4
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Printing from a computer using a printer driver (Windows only) 37
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front
panel.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received
(even if they have not started to print yet).
Select paper size
The paper size can be specified in the following ways.
NOTE: The paper size specified here should be the paper size in which the document was created. It is possible
●
In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then
select your paper size from the Document Size list.
NOTE: If you are printing with the V4 driver and from Adobe Acrobat, the page size and orientation are
determined by the application.
NOTE: If your application offers no Page Setup dialog, use the Print dialog.
NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel.
Custom paper sizes
If you want to choose a paper size that is not included in the list of standard paper sizes, there are various
different ways to specify it.
Use the Windows printer driver (version 3)
1. Click the Paper/Quality tab.
2. Click Custom.
3. Enter the name and dimensions of your new paper size.
4. Click OK. The new paper size is automatically selected.
Use the Windows printer driver (version 4)
1. Click the Paper tab.
2. Click Document size.
3. Enter the dimensions of your new paper size into the two fields in the custom area.
4. Click the arrow button.
A custom paper size created with the printer driver has the following characteristics:
●
●
The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off.
The paper size is local to the printer queue. It will not be seen from other printer queues in the same
computer.
●
In Domain server networks, the paper size is local to the computer. It will not be seen from other computers
sharing the printer queue.
●
●
In Workgroup networks, the paper size will be shared among all the computers sharing the printer queue.
If the printer queue is deleted, the paper size is deleted with it.
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Use Windows forms
1. From the Start menu, or from the Control Panel, click Printers then from the File menu, select Server
Properties.
Windows 7: From the Start menu, or from the Control Panel, click Devices and Printers, then Select Printer.
2. In the Forms tab, check the Create a new form box.
3. Enter the name and dimensions of your new paper size. Leave the margins as 0.00.
4. Click the Save Form button.
5. Go to the printer driver, and select the Paper/Quality or Paper tab (depending on the driver version).
6. Select More… from the drop-down list of paper sizes.
7. Select your new paper size from the group of Custom sizes.
A custom paper size created with Windows forms has the following characteristics:
●
●
The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off.
Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory
is the minimum required.
●
The paper size is local to the computer. It will be seen in all the printer queues that have been created on
the computer and that support paper of that size.
●
●
If a printer queue is shared, this paper size will appear in all the client computers.
If a printer queue is shared from another computer, this paper size will not appear on the driver´s
document size list. A Windows form in a shared queue needs to be created in the server.
●
If the printer queue is deleted, the paper size is not deleted.
Select margins options
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper.
However, you can change this behavior in the following ways:
●
In the Windows V3 driver dialog: Select the Paper/Quality tab and then click the Margins/Cutter setting
button. In the Layout and Margins window, you can see the options described below.
●
In the Windows V4 driver dialog: Select the Layout tab and then check the Layout Mode area, where you
can see the options described below.
If you want to change the default cutter options, select the Output tab, and click the Roll options.
You will then see at least some of the following options.
●
Standard or Use application settings (depending on the driver architecture). Your image will be printed on a
page of the size you have selected, with the default margin between the edges of the image and the edges
of the paper. The image should be small enough to fit between the margins.
●
Oversize. You should load paper that is larger than the size you selected in the application or driver. If you
cut off the margins after printing, you will be left with a page of the size you selected, with no margins
remaining between your image and the edges of the paper. This is useful when you want your image to
cover the whole area of the paper.
●
Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with the
default margin between the edges of the image and the edges of the paper. In this case, if the image is the
same size as the page, the printer assumes that the extreme edges of the image are either white or
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Printing from a computer using a printer driver (Windows only) 39
unimportant, and do not need to be printed. This may be useful when your image already contains a
border.
Print on loaded paper
To print a job on whichever paper is loaded in the printer, select Use printer settings in the Paper Type option of
your printer driver.
●
In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then
select Use Printer Settings in the Paper Type drop-down list.
NOTE: Use printer settings is the default Paper Type selection.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally
larger). This may be useful:
●
●
If your software does not support large formats
If your file is too large for the printer's memory—in this case, you can reduce the paper size in your
software and then scale it up again using the front-panel option
You can rescale an image in the following ways:
●
In the Windows driver dialog: Go to the Layout/Output or Paper tab (depending on the driver version) and
look at the Resizing Options section.
●
The Print document on option adjusts the image size to the paper size you have selected. For
example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged
to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4
size.
●
●
The Fit to option adjusts the image size to the paper size you have selected. For example, if you have
selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If
the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
The % of actual size option enlarges the printable area of the original paper size (the page minus the
margins) by the percentage indicated, then adds the margins to create the output paper size.
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet, otherwise
the image will be clipped.
Preview a print
Previewing a print on the screen allows you to check the layout of the print before printing, which may help you
to avoid wasting paper and ink on a bad print.
●
To preview a print under Windows, you have the following options:
–
Use the HP Print Preview application:
Check the Show preview before printing box, which you can find in the right bottom corner of the
driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be launched.
Check that the preview of the job is what you wanted. If so, click Print, otherwise click Cancel; you can
readjust the driver settings before trying again.
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NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is
installed in your computer.
–
Use your application's print preview option.
●
To preview a print under macOS, you have the following options:
–
–
Use your application's print preview option.
There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS. A
print preview is always shown at the upper left of the Print dialog box for most applications.
–
Choose the HP Print Preview option from the PDF menu at the bottom of the Print dialog box. The
print preview is displayed by a separate HP Print Preview application.
Print a draft
You can specify fast draft-quality printing in the following ways:
●
In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed').
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for
documents containing only text and line drawings:
●
In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. Select Custom Options or Advanced (depending on the driver version),
then set the quality level to Fast and check the Economode box.
High-quality printing
You can specify high-quality printing in the following ways:
●
In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality').
If you have a high-resolution image
If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print
Quality Options box under Windows), print sharpness may be improved by selecting the Maximum Detail option.
This option is available only if you are printing on glossy paper and you have selected Best print quality.
NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the
amount of ink used.
Use paper economically
You may be able to save some roll paper by using the following options:
In the Windows driver dialog:
●
With a version 3 driver: Click the Paper/Quality tab, then the Margins/Cutter settings button and check the
Remove blank areas box.
●
With a version 4 driver: Click the Output tab, then the Roll option and check the Remove blank areas box.
You can also select the Layout/Output or Layout tab (depending on the driver version) and then select one of the
Rotation options.
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Printing from a computer using a printer driver (Windows only) 41
Use ink economically
Here are some recommendations for making economical use of ink:
●
●
●
●
If you check the print preview on your computer before printing, you can sometimes avoid wasting paper
For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For
further economy, select custom print quality options, then select Fast and Economode.
Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small amount of
ink.
Leave the printer permanently turned on so that it can maintain the printhead in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done,
the printer may need to use much more ink later to restore the health of the printhead.
●
Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some
ink, and its frequency is related to the number of passes made by the printhead.
Color management
Your printer has been engineered with advanced hardware and software features to ensure predictable and
dependable color results:
●
●
State-of-the-art HP printheads and HP inks
Dedicated color resources for most available paper types
Color management options
The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you
print an image, you see very similar colors as when you view the same image on your monitor. Color
management is highly dependent on the paper type loaded at the printer, so take care to select the correct
preset for the paper type you are using.
The color management options for your printer can be selected from the Color menu in the Windows driver
dialog. In some applications you can make the choice in the application itself. Consult the HP Support Center for
guidance on how to use the color management options of your particular application.
●
Application-Managed Colors: In this case your application program must convert the colors of your image
to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC
profile of your printer and paper type.
●
Printer-Managed Colors: In this case your application program sends your image to the printer without any
color conversion, and the printer converts the colors to sRGB. This source profile emulates the
characteristics of the average computer monitor. This standard space is endorsed by many hardware and
software manufacturers and has become the default color space for many scanners, cameras, printers,
and software applications.
The color management in the printer is done using a set of stored color tables. ICC profiles are not used.
This method can produce very good results with supported HP paper types.
Printing in grayscale or black-and-white
You can convert all colors in your image to shades of gray in the following ways:
●
●
In your application program: Many applications provide this option.
In the Windows driver dialog: Click the Color tab and look at the Color Options section. Click Print in
Grayscale. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case
colored inks are used to compose the gray shades. You can also select Print in pure black and white if you
42 Chapter 6 Printing
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want only black and white output with no gray shades. In this case, only black ink will be used for printing.
The Print in pure black and white option is not supported when printing on glossy paper.
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Printing from a computer using a printer driver (Windows only) 43
Print a draft for revision with the correct scale
This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat.
Using Adobe Acrobat
1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check
the page size.
2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size.
NOTE: The page size will not be automatically selected according to the drawing size.
3. Click the Properties button and then select the Paper/Quality tab.
4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom
paper size, click the Custom button.
5. Select the Layout/Output or Layout tab (depending on the driver version), then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct.
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Print a draft for revision with the correct scale 45
Print a PDF multipage job from Adobe Acrobat Reader or Adobe
Acrobat Pro
Using a raster driver
1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the
latest version).
2. Click File > Print.
3. Select the printer and driver.
4. Check the Choose paper source by PDF page size box.
5. Adjust other properties in the driver properties window, as required.
6. Click the Print button.
The pages will be printed on the standard page size closest to the page size in the original document.
Print a document with the correct colors
This section demonstrates how to print a document from Adobe Acrobat and Adobe Photoshop, with the
emphasis on color management.
Using Adobe Acrobat Reader
Acrobat Reader is the most basic application for PDF files; several color management tools common in more
sophisticated applications are not explicitly present, and work by default with presets that cannot be changed.
For example, there is no way to select a working color space; a default color space, most likely sRGB, is applied.
This color space is used for screen display, for example. Also, as an alternative color profile when no other is
specified by a file, as will be explained later.
The printing process is very simple.
1. Click File > Print.
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2. Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver settings can
be adjusted by clicking the Properties button.
3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and
set the Color option in the Color tab. If you have a V4 driver, check the box Printer Managed Colors, and
select the most convenient source profile. Click OK.
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Print a document with the correct colors 47
4. If you have a V3 driver, click the Advanced button in the Print dialog box to set color management options.
Check the box Let printer determine colors.
NOTE: If you are using the PDF driver, you can skip this step.
5. If the document contains several color profiles and you are not sure what the result will be, you can flatten
the document first and print it as seen on the screen. To do this, check the box Print As Image in the
Advanced Print Setup dialog box. In this case, the rasterization is performed by Acrobat Reader before
calling the driver; whereas, if you do not check this box, the rasterization is performed by the driver. So
checking the box may have a visible effect on the look of the printed document.
Using Adobe Acrobat Pro
Acrobat Pro is a professional application that allows full color management. This section briefly describes the
options to select a working color space, convert images to a desired color space, and print.
1. PDF files may not contain a color profile. In the absence of a color profile, Acrobat uses a working color
space by default. To choose a working color space, first click Edit > Preferences.
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2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not.
The working color space will affect only those without a color profile. If you want to attach a specific color
profile to the document, you must convert the contents of the document as follows. First, select Convert
Colors from View > Tools > Print Production or by clicking the icon in the status bar.
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4. Select the elements you want to convert by specifying matching criteria (object type and/or color type) and
then the conversion attributes. If you want to change the embedded color profile, you can select Any Object
and Any Colorspace in the Matching Criteria section. In the Conversion Attributes section you can choose,
for example, to embed an Adobe RGB (1998) profile by selecting it as the Conversion Profile, checking the
Embed box, clicking the OK button, and saving the file to keep the changes. The saved file will have an
embedded Adobe RGB color profile.
5. To print the document, choose a printer from the Print dialog box, click the Properties button, and set the
color options in the Color tab.
IMPORTANT: Select Print in color and Printer managed colors.
If you have the V4 driver, you can also select a default color profile, which will be used for any elements
that lack a color profile. HP suggests:
●
●
RGB
CMYK: Choose Coated FOGRA39 or US Web Coated (SWOP) v2.
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6. If you have the V3 driver, click the Advanced button in the Print dialog box, set Color Handling to Printer
Color Management, and click OK.
NOTE: If you are using the PDF driver, you can skip this step.
7. In the Print dialog box, click the Print button to print the document.
Using Adobe Photoshop
1. In Photoshop, click File > Print, then select your printer.
2. In the Color Management section, set the Color Handling option to Printer Manages Colors.
3. In the driver’s Color tab, ensure that the color management option is Printer managed colors. This is the
correct option because you have already selected Printer Manages Colors in Photoshop.
Print a project
This section demonstrates how to print a project from AutoCAD.
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Using Autodesk AutoCAD
1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
2. Click the Plot icon at the top of the window.
3. The Plot window opens.
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4. You can see further options by clicking the circular button in the lower right corner of the window.
NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD
viewport objects that are sent for printing.
5. Select your printer and click the Properties button.
6. Select the Device and Document Settings tab, and click the Custom Properties button.
7. In the Paper/Quality or Paper tab (depending on the driver version), select the paper type that you intend to
use.
NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected
roll.
8. Select the print quality (your own choice between speed and quality of printing).
9. If you intend to print on roll paper, you must decide where the printer should cut the paper.
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●
●
With the Windows V3 driver: Select the Paper/Quality tab, then click the Margins/Cutter Settings
button, then Clip content by margins.
With the Windows V4 driver: Select the Layout tab, then in the Layout Mode area click With margins >
Clip content by margins.
10. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting
paper.
11. Click the OK button and save your configuration changes to a PC3 file.
12. When you have clicked the OK button in the Plot window, the printer will construct a print preview.
Print a presentation
This section demonstrates how to print a presentation from AutoCAD and from Photoshop.
Using Autodesk AutoCAD
1. Open the AutoCAD file and select a layout.
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2. Click the Plot icon at the top of the window.
3. Ensure that the correct printer is selected, then click the Properties button.
4. Select the Device and Document Settings tab, and click the Custom Properties button.
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5. In the Paper/Quality tab, select the paper type that you intend to use.
NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected
roll.
6. Select the print quality (your own choice between speed and quality of printing).
7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
●
With the Windows V3 driver: Select the Paper/Quality tab, then click the Margins/Cutter Settings
button, then Clip content by margins.
●
With the Windows V4 driver: Select the Layout tab, then in the Layout Mode area click With margins >
Clip content by margins.
8. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting
paper.
9. Click the OK button and save your configuration changes to a PC3 file.
10. When you have clicked the OK button in the Plot window, the printer will construct a print preview.
Using Adobe Photoshop
1. In Photoshop, click File > Print and then select your printer.
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2. Click Print settings, then select the Paper/quality tab.
3. Choose from the available paper sizes.
If you do not find the paper size that you intend to use, click the Custom button. Enter the width, the length
and the name of your custom paper size. Click the Save and OK buttons.
4. Select Show preview before printing. You may also wish to change the default paper source, paper type
and print quality.
5. In the Color tab, the default color management option is Printer managed colors, and this is the correct
option because you have already selected Printer Manages Colors in Photoshop.
Print and scale from Microsoft Office
This section demonstrates how to print and scale from Microsoft Office.
Using Microsoft PowerPoint
1. Click File > Print, and select the name of your printer.
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2. Click Printer properties > Layout/Output > Resizing options to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type.
4. Depending on your driver version:
●
With the Windows V3 driver: Select the Paper/Quality tab, then click the Margins/Cutter Settings
button, then Clip content by margins.
●
With the Windows V4 driver: Select the Layout tab, then in the Layout Mode area click With margins >
Clip content by margins.
Using Microsoft Project
1. Click File > Print.
2. Select your printer's name.
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3. In the Settings section, you can choose the pages to print, the orientation, and the paper size.
4. Click Page Setup to choose the Paper Size you want.
5. Select Options to go to the printer driver.
The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and
Paper Type: Use Printer Settings.
6. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can
scale the document in Project.
Using Microsoft Excel
1. Click File > Print. Select your printer's name, then click the back arrow to leave the File menu.
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2. Select the Page Layout tab, then Size, and choose the paper size you want.
3. Click File > Print > Printer properties to go to the printer driver. In the Paper/Quality tab, select Paper
source, Paper Type and Print Quality.
4. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can
scale the document in Excel.
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About the ink cartridges
Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To
CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the
Glossary on page 125). Avoid touching pins, leads and circuitry.
Storage of anonymous usage information
Each ink cartridge contains a memory chip that assists in the operation of the printer. In addition, this memory
chip stores a limited set of anonymous information about the usage of the printer, which can include the
following: the date when the cartridge was first installed, the date when the cartridge was last used, the number
of pages printed using the cartridge, the page coverage, the frequency of printing, the printing modes used, any
printing errors that may have occurred, and the product model. This information helps HP to design future
products to meet our customers' printing needs.
The data collected by the memory chip does not include information that could be used to identify a customer or
user of the cartridge or printer.
HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling program
(HP Planet Partners: http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The sampled memory
chips are read and studied in order to improve future HP products.
HP partners who assist in recycling ink cartridges may also have access to the data. Any third party possessing
the cartridge may be able to access the anonymous information on the memory chip. If you prefer to not allow
access to this information, you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can turn off the memory chip's ability to
collect printer usage information. To do so, access the Embedded Web Server, and click Settings > Anonymous
Usage Information Storage. This does not prevent the cartridge from working normally in other respects.
However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage
information.
Check ink cartridge status
To view the ink levels of your ink cartridges, tap
on the front panel.
For more information, tap More.
You can also get this information from the HP Utility (Windows only):
In the HP DesignJet Utility, go to the Supplies tab to see each cartridge's status.
For an explanation of the ink cartridge status messages, see Ink cartridge status messages on page 103.
●
Replace an ink cartridge
There are two occasions when you need to replace an ink cartridge:
●
●
The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can
use up the remaining ink in the first cartridge at a more convenient time).
The ink cartridge is empty or faulty, and you must replace it to continue printing.
CAUTION: Do not try to remove an ink cartridge while printing.
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CAUTION: Remove an ink cartridge only if you are ready to insert another one.
NOTE: When a cartridge runs out of ink, the current job is cancelled.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
3. Open the ink cartridge cover on the left-hand side of the printer.
4. Wait until the carriage stops moving.
5. Press the ink cartridge to unlock it.
6. Remove the ink cartridge.
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7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same
colored letter as the cartridge you are installing.
8. Close the ink cartridge cover.
About the printhead
The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the
paper.
CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device (see the
Glossary on page 125). Avoid touching pins, leads, and circuitry.
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Check printer status
You can check the current status of the printer in various ways:
●
●
●
If you start the HP Utility (Windows only) and select your printer, you see a page of information describing
the status of the printer and its paper and ink supplies.
If you access the Embedded Web Server, you see information about the general status of the printer. The
Supplies page in the Main tab describes the status of the paper and ink supplies.
From the front panel, you can get information about the loaded paper and the ink levels.
Take care of the printer
The printer is not designed for any purpose other than printing, and you are not recommended to use it as a
table, for two reasons:
●
●
The surface can easily be damaged.
Anything that falls into the printer can cause more serious damage.
Clean the exterior of the printer
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal
operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap.
WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean
it. Do not let water get inside the printer.
CAUTION: Do not use abrasive cleaners on the printer.
Print Quality Diagnostic Report
The Print Quality Diagnostic Report consists of two test patterns designed to highlight printhead reliability
problems. It helps you to check the performance of the printhead that is currently installed in your printer, and
whether it suffers from clogging or alignment problems.
To print the Print Quality Diagnostic Report:
1. Use the same paper type that you were using when you detected a problem. The test patterns are easiest
to evaluate on plain white paper.
2. Check that the selected paper type is the same as the paper type loaded into the printer. See View
3. At the printer's front panel, tap
, then Image Quality Maintenance > Print diagnostic image.
NOTE: The report can also be requested from the Embedded Web Server.
It takes about two minutes to print the Print Quality Diagnostic Report.
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Corrective actions
1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead
2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the
printhead (see Clean the printhead on page 67). Follow the front-panel prompts and perform all three
levels of cleaning if necessary.
3. If the problem remains, clean the printhead again.
4. If the problem remains, replace the ink cartridge (see Replace an ink cartridge on page 62) corresponding
to the streaked, faded, or missing color block in Test Pattern 2.
5. If the problem remains, replace the printhead (see Replace the printhead on page 68). If the printhead is
Clean the printhead
If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an
increasing amount of ink. After each stage, review the quality of the printed page. You should initiate the next
phase of cleaning only if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.
NOTE: Cleaning uses ink, so clean the printhead only when necessary.
NOTE: Failing to turn off the printer correctly can cause print-quality problems.
Clean the printhead from the front panel
1. Make sure there is paper in the input tray or a roll loaded.
2. Go to the front panel and tap
, then Image Quality Maintenance > Clean printhead.
Clean the printhead from the Embedded Web Server
1. Make sure there is paper in the input tray or a roll loaded.
2. In the Tools tab of the Embedded Web Server, click Print Quality Toolbox > Clean Printhead, and follow the
instructions on the screen.
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Clean the printhead from the HP Utility (Windows only)
1. Make sure there is paper in the input tray or a roll loaded.
2. In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the screen.
Align the printhead
Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges in
graphical elements. Your printer has an automatic printhead alignment process which runs whenever a
printhead has been accessed or replaced.
You may need to align the printhead after a paper jam or if you are experiencing print-quality problems.
1. Load the paper you wish to use, see Paper handling on page 25. You can use a roll or a cut sheet; plain
white paper is recommended.
CAUTION: Do not use transparent or semi-transparent paper to align the printhead.
2. Ensure that the window is closed, as a strong light source near the printer during printhead realignment
can affect alignment.
3. From the front panel, tap
, then Image Quality Maintenance > Align printhead.
NOTE: Printhead alignment can also be started from the Embedded Web Server (Tools > Print Quality
Toolbox > Align Printhead), or from the HP Utility (Windows: Support > Printhead Alignment; Mac OS X:
Information and Print Quality > Align).
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.
5. The process takes about five minutes. Wait until the front-panel display shows the process complete
before using the printer.
If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead
and try again.
Replace the printhead
TIP: When the printhead has been replaced, the printer will automatically perform a printhead alignment on
the loaded paper. If you would like to perform the printhead alignment on a different paper (perhaps from the
multi-sheet tray), you could change the paper before starting this procedure. Plain white paper is recommended.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
3. From the front panel, tap
, then Image quality maintenance > Replace printhead.
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4. Open the ink cartridge cover.
5. Wait until the carriage stops moving.
6. Press each ink cartridge to unlock it.
7. Remove each ink cartridge.
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8. Close the ink cartridge cover.
9. Tap Next on the front panel.
10. Open the top cover.
11. Raise the carriage lever.
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12. Remove the printhead, keeping it vertical to avoid getting ink on the connections.
13. Insert the new printhead.
14. Lower the carriage lever.
15. Close the top cover.
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16. Tap Next on the front panel.
17. Open the ink cartridge cover.
18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same
colored letter as the cartridge you are installing.
IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for
successful printhead replacement.
19. Close the ink cartridge cover.
20. Tap Done on the front panel. The front panel recommends a printhead alignment.
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Clean the encoder strip
1. Make sure that the printer is not printing and that the carriage is located in the service station on the right-
hand side of the printer.
2. Using tap water and a small cloth that will not leave fibers in the printer, dampen the cloth and remove any
excess water, so that the cloth is damp but not wet.
3. Open the printer window.
4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink
residue appears on the cloth. Be very careful not to scratch the encoder strip with your fingernails or any
other object. Make sure that you are holding the cloth correctly.
NOTE: Do not move the carriage away from the service station.
5. Close the printer window.
6. From the front panel, tap
, then Image quality maintenance > Replace printhead. The carriage moves
to the left and stops in the correct position to remove the printhead.
7. Turn off the printer by pressing the power key and then unplugging the power code.
8. Open the printer window and move the carriage further to the left, allowing you to access the service
station.
9. Clean the part of the encoder strip inside the service station as described above.
10. Close the printer window.
11. Turn the printer back on.
If you would like further guidance on this procedure, see the Service Manual.
Recalibrate the paper advance
Accurate paper advance is important to image quality because it is part of controlling the proper placement of
dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark
bands appear in the print and image grain may increase.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you select
the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing. However, if
you are not satisfied with the default calibration of your paper, you may need to recalibrate the rate at which the
paper advances. See Troubleshooting print-quality issues on page 91 to determine whether paper advance
calibration will solve your issue.
Recalibrating the paper advance procedure
1. From the front panel, tap
, then Image Quality Maintenance > Paper advance calibration > Calibrate
ready paper. The printer automatically recalibrates the paper advance and prints a paper advance
calibration image.
2. Wait until the front panel displays the status screen and re-print your print.
NOTE: The recalibration procedure takes approximately three minutes. Do not worry about the paper
advance calibration image. The front-panel display shows any errors in the process.
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If you are satisfied with your print continue using this calibration for your paper type. If you see
improvement in your print, continue with step three. If you are dissatisfied with the recalibration, return to
Return to default calibration
Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To
return to the default paper advance calibration value, you must reset the calibration.
1. From the front panel, tap
paper calibration.
, then Image Quality Maintenance > Paper advance calibration > Reset ready
2. Wait until the front panel displays the operation has completed successfully.
Move or store the printer
If you need to move or store the printer, prepare it correctly to avoid possible damage to it. To prepare the
printer, follow the instructions below.
1. Do not remove the ink cartridges or printhead.
2. Make sure that no paper is loaded.
3. Turn off the power using the Power key on the front panel.
4. Unplug the printer's power cord.
5. Disconnect any cables connecting the printer to a network or a computer.
CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the
printhead. Preparing the printhead normally takes just over a minute. However, if the printer has been off for a
six weeks or more, preparing the printhead could take up to 45 minutes.
CAUTION: If the printer remains off for a long period of time, the printhead may become unusable. In this case,
you need to replace the printhead with a new one.
TIP: Because preparing and purging the printhead uses both time and ink, you are strongly recommended to
leave the printer always on or in sleep mode, whenever possible, to maintain the health of the printhead. In both
cases, the printer wakes up from time to time to maintain the printhead. Thus you can avoid going through
lengthy preparation processes before using your printer.
Firmware update
There are various ways of downloading and installing firmware updates, as described below; you can choose
whichever you find most convenient.
NOTE: A firmware update package can be large; you may want to consider whether there are any implications
for your network or Internet connection.
You can configure the printer to download firmware updates automatically whenever they become available: see
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The following options are available if you choose manual firmware updates:
●
Using the front panel, tap
, then Product update. Tap Check for update now to check whether new
firmware is available. If new firmware is available, you are given the opportunity to download and install it.
Using the Embedded Web Server, click Tools > Firmware Update.
●
●
Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update.
The firmware includes a set of the most commonly used paper presets.
Software update
For manual updates of printer drivers and other software for your printer, go to the following urls:
●
●
●
●
●
Printer maintenance kits
Three maintenance kits are available for your printer, containing components that may need to be replaced after
long use. When one of them is needed, a message is displayed on the front panel and by the HP Utility.
When you see the message, you should contact HP Support (see Contact HP Support on page 118) and request
the maintenance kit. The kits are installed by service engineers only.
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How to order supplies and accessories
There are two alternative ways to order supplies or accessories for your printer:
●
●
The rest of this chapter lists the available supplies and accessories, and their part numbers.
Order ink supplies
The following ink supplies can be ordered for your printer.
Table 10-1 Ink cartridges
Cartridge
Part number
CZ129A
CZ130A
CZ131A
CZ132A
CZ133A
CZ134A
CZ135A
CZ136A
P2V31A
P2V32A
HP 711 38 ml Black DesignJet Ink Cartridge
HP 711 29 ml Cyan DesignJet Ink Cartridge
HP 711 29 ml Magenta DesignJet Ink Cartridge
HP 711 29 ml Yellow DesignJet Ink Cartridge
HP 711 80 ml Black DesignJet Ink Cartridge
HP 711 3-pack 29-ml Cyan DesignJet Ink Cartridge
HP 711 3-pack 29-ml Magenta DesignJet Ink Cartridge
HP 711 3-pack 29-ml Yellow DesignJet Ink Cartridge
HP 711 80ml Black DesignJet Ink Crtg 2-Pack
HP 711 28ml CMY DesignJet Ink Crtg 3-Pack
Table 10-2 Printhead
Printhead
Part number
C1Q10A
HP 711 DesignJet Printhead Replacement Kit
Order paper
The following paper types are currently provided for use with your printer.
NOTE: This list is likely to change over the course of time. For the latest information, see
NOTE: Paper types that HP does not support may nevertheless be compatible with your printer.
Key to availability
●
(A) indicates papers available in Asia (excluding Japan)
(C) indicates papers available in China
●
●
●
(E) indicates papers available in Europe, the Middle East and Africa
(J) indicates papers available in Japan
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How to order supplies and accessories 77
●
●
(L) indicates papers available in Latin America
(N) indicates papers available in North America
If the part number is not followed by parentheses, the paper is available in all regions.
Table 10-3 Roll paper
Paper type
g/m²
Length
Width
Part numbers
HP Bond and Coated Paper
HP Recycled Bond Paper
80
45.7 m (150 ft)
420 mm (16.54 in) (A2)
610 mm (24 in)
CG892A (E)
CG889A (EN)
CG890A (EN)
Q8003A (AJ)
Q1396A
914 mm (36 in)
HP Universal Bond Paper
80
90
45.7 m (150 ft)
45.7 m (150 ft)
594 mm (23.39 in) (A1)
610 mm (24 in)
914 mm (36 in)
Q1397A
HP Bright White Inkjet Paper
420 mm (16.54 in) (A2)
594 mm (23.39 in) (A1)
610 mm (24 in)
Q1446A (EJ)
Q1445A (EJ)
C1860A (LN),
C6035A (AEJ)
841 mm (33.11 in) (A0)
914 mm (36 in)
Q1444A (EJ)
C1861A (LN),
C6036A (AEJ)
HP Universal Coated Paper
HP Coated Paper
95
90
45.7 m (150 ft)
45.7 m (150 ft)
610 mm (24 in)
Q1404A (AEJN)
Q1405A (AEJN)
Q1443A (J)
Q7897A (EJN)
Q1442A (EJ)
C6019B
914 mm (36 in)
420 mm (16.54 in) (A2)
457 mm (18 in)
594 mm (23.39 in) (A1)
610 mm (24 in)
841 mm (33.11 in) (A0)
914 mm (36 in)
Q1441A (EJ)
C6020B
HP Universal Heavyweight Coated
Paper
120
131
92
30.5 m (100 ft)
30.5 m (100 ft)
45.7 m (150 ft)
45.7 m (150 ft)
610 mm (24 in)
Q1412A (AEJN)
Q1413A
914 mm (36 in)
HP Heavyweight Coated Paper
610 mm (24 in)
C6029C (AEJN)
C6030C
914 mm (36 in)
HP Yellow Colored Paper
HP Technical Paper
914 mm (36 in)
Q1760A (EN)
HP Natural Tracing Paper
90
594 mm (23.39 in) (A1)
610 mm (24 in)
Q1439A (J)
C3869A
914 mm (36 in)
C3868A
HP Translucent Bond Paper
67
45.7 m (150 ft)
610 mm (24 in)
C3860A (AJN)
C3859A (LN)
914 mm (36 in)
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Table 10-3 Roll paper (continued)
Paper type
g/m²
75
Length
Width
Part numbers
C3862A (N)
HP Vellum Paper
45.7 m (150 ft)
610 mm (24 in)
914 mm (36 in)
C3861A (LN)
HP Film (Technical and Graphic)
HP Clear Film
174
160
22.9 m (75 ft)
38.1 m (125 ft)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
C3876A (AEJN)
C3875A
HP Matte Film
51642A (AEJN)
51642B
HP Photographic Paper
HP Premium Gloss Photo Paper
240
240
190
190
200
200
15.2 m (50 ft)
22.9 m (75 ft)
15.2 m (50 ft)
22.9 m (75 ft)
30.5 m (100 ft)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
CZ984A
Q8806A
HP Premium Satin Photo Paper
HP Universal Gloss Photo Paper
HP Universal Satin Photo Paper
CZ987A
Q8808A
Q1426A (AEJN)
Q1427A (AEJN)
Q1420A (AEJN)
Q1421A (AEJN)
Q6574A
30.5 m (100 ft)
30.5 m (100 ft)
30.5 m (100 ft)
HP Universal Instant-dry Gloss Photo
Paper
Q6575A
HP Universal Instant-dry Satin Photo
Paper
Q6579A
Q6580A
TIP: The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for more than
two weeks, you should laminate them to achieve longer life.
HP Self-Adhesive Material
HP Everyday Adhesive Matte
Polypropylene
180
120
22.9 m (75 ft)
30.5 m (100 ft)
610 mm (24 in)
914 mm (36 in)
CG843A
CG824A
HP Banner and Sign Material
HP Everyday Matte Polypropylene
610 mm (24 in)
914 mm (36 in)
CH022A
CH023A
Table 10-4 Sheet paper
Paper type
g/m²
90
Length
Width
Part numbers
HP Bond and Coated Paper
HP Coated Paper
610 mm (24 in)
914 mm (36 in)
457 mm (18 in)
610 mm (24 in)
Q1961A (AEJN)
Q1962A (AEN)
HP Photographic Paper
HP Premium Gloss Photo Paper
240
483 mm (19 in)
330 mm (13 in)
CZ985A
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How to order supplies and accessories 79
Table 10-4 Sheet paper (continued)
Paper type
g/m²
240
Length
Width
Part numbers
CZ986A
610 mm (24 in)
483 mm (19 in)
610 mm (24 in)
457 mm (18 in)
330 mm (13 in)
457 mm (18 in)
HP Premium Satin Photo Paper
CZ988A
CZ989A
Order accessories
The following accessories can be ordered for your printer.
Name
Product number
HP DesignJet T100/T500 24-in Printer Stand
HP DesignJet 24-in Spindle
HP DesignJet 36-in Spindle
6TX91A
B3Q36A
B3Q37A
Introduction to the accessories
Stand
The stand is provided with the T500 Printer Series. It is not provided with the T100 Printer Series, but may be
purchased as an accessory.
Spindle
With extra spindles, you can change rapidly from one paper type to another.
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Paper cannot be loaded successfully
●
●
●
Ensure that no paper is already loaded.
Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.
Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-
panel display. The printer automatically attempts to straighten the paper.
●
The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
●
Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.
●
Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial
20 mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
●
●
●
●
●
●
●
Check that the roll ends are tight against the spindle ends.
Check that the spindle is correctly inserted.
Check that the output tray is closed. The roll will not load when it is open.
Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
Check that all roll end plugs have been removed.
Check that the paper is wound tightly on the roll.
Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, follow the instructions on the front panel.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from
the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
●
Check that the sheet is more than 329 mm (12.95 in) wide (A3+). If it is that width or less, load it from the
multi-sheet tray.
●
●
●
Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
Ensure that the sheet is aligned with the reference line on the roll cover.
Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel
display.
●
Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel; the printer ejects the
sheet from the front of the printer.
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Unsuccessful load from the multi-sheet tray
●
Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends
on the paper thickness: around 50 sheets of plain, standard paper.
●
●
●
Check that the sheets are correctly loaded into the tray.
Check that the sheets are correctly adjusted and centered in the tray.
Check that you have extended the input and output trays correctly: the first extension for A4, the second
for A3 paper.
If the paper is hanging over the back of the input tray as shown, it may fail to load.
NOTE: Try to avoid leaving sheets of paper loaded in the printer for a significant length of time, because they
will deform.
Paper loading error messages
Here is a list of front-panel messages related to paper loading, with the suggested corrective action.
Front-panel message
Suggested action
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Tap
OK to unload the roll automatically, then restart the process.
Paper not detected
During the paper load process the printer did not detect any paper. Ensure the paper is
inserted fully and is not transparent.
Paper too far from lateral edge
Reload the cut sheet, aligning the right edge against the black stop on the spindle.
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Paper cannot be loaded successfully 83
Front-panel message
Suggested action
Paper load failed. Paper width is smaller than Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.
the minimum size supported by the selected
paper source.
Sheet too big
During the load process the printer has detected that the sheet of paper is either too wide
or too long to be loaded correctly. Tap
to stop the load process. See Functional
Sheet too small
During the load process the printer detected that the sheet of paper is too narrow or too
short to be loaded in the printer. Tap
to stop the load process. See Functional
Paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the presets already in the driver,
however, you must identify whether your paper is transparent or translucent, photo or bond, coated or technical.
NOTE: For glossy paper, it is important to select a glossy paper type, as the printer adjusts its use of ink for
glossy paper.
Transparent or translucent film
If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film.
If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte film.
Photo paper
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type
Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type Photo Semi-gloss/Satin
Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin
Photo Paper, depending on the finish.
Bond and coated or technical paper
Your paper type selection for generic paper depends on the paper’s ink absorption capacity:
●
●
For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural Tracing Paper >
65 g/m2, depending on the weight of the paper.
For thin papers (< 90 g/m2) or uncoated papers (for example plain paper or bright white paper), select
paper type Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.
●
●
For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper.
For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight
Coated Paper.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select
paper type Photo Paper > Photo Gloss Paper.
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After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from
thinnest to thickest are:
●
●
●
Plain Paper
Coated Paper
Heavyweight Coated Paper
Printer printed on the wrong paper type
If the printer prints your job before you were able to load your desired paper, you may have Use printer settings
selected for the Paper Type in the printer driver. When Use printer settings is selected the printer will print
immediately on whichever paper is loaded. Load your desired paper, see Paper handling on page 25, and select
your paper type specifically in the driver.
●
In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then
select your paper type from the Paper Type list.
NOTE: Use printer settings is the driver default.
Paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits for you
to decide what to do. There are several ways in which the loaded paper may be considered unsuitable:
●
●
●
The paper type is not as specified for the job.
The paper source (roll, multi-sheet tray, or manual feed) is not as specified for the job.
The paper size is smaller than specified for the job.
If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.
If the printer stops for a paper mismatch, you can decide among the following alternatives:
●
●
●
Load the correct paper and resume printing.
Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough.
Cancel the job.
Roll has jammed
When a paper jam occurs, you normally see a message about it in the front-panel display.
1. Open the top cover.
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Printer printed on the wrong paper type 85
2. Try to move the printhead carriage out of the way.
3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
CAUTION: Do not move the paper sideways, as it could damage the printer.
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4. Close the top cover.
5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure
and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has
Multi-sheet tray has jammed
If the paper in the multi-sheet tray has jammed, proceed as follows:
1. Remove as much paper as you can from the multi-sheet tray.
2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.
3. Unlock the tray, using the rotary switch behind it.
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Multi-sheet tray has jammed 87
4. Pull out the tray.
5. Remove all paper from the tray.
6. Remove all paper from the printer.
7. Replace the tray.
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8. Lock the tray.
A strip stays on the output tray and generates jams
If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form
feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing,
reach into the tray and remove the strip.
Printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If
possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the bin
●
●
●
●
Ensure the bin is correctly installed.
Ensure the bin is open.
Ensure the bin is not full.
Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
Sheet stays in the printer when the print has been completed
The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 33. If the
paper is only partially ejected after the drying time, gently pull the sheet out of the printer. If the automatic
cutter is disabled, use the Form feed and cut option in the front panel, see Form feed with or without cutting
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Paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying time
Cutter does not cut well
By default, the printer is set to cut the paper automatically after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles,
and check that there are no pieces of paper in the cutter groove.
Roll is loose on the spindle
The roll may need to be replaced or reloaded.
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General printing advice
When you have any print-quality problem:
●
To achieve the best performance from your printer, use only genuine manufacturer's supplies and
accessories, whose reliability and performance have been thoroughly tested to give trouble-free
●
Make sure that the paper type selected in the front panel is the same as the paper type loaded into the
printer (see View information about the paper on page 32). Also make sure that the paper type selected in
your software is the same as the paper type loaded into the printer.
CAUTION: If you have the wrong paper type selected, you could experience poor print quality and
incorrect colors, and perhaps even damage to the printhead.
●
●
Check that you are using the most appropriate print-quality settings for your purposes (see Printing
on page 35). You are likely to see lower print quality if you have moved the print-quality slider to the
'Speed' end of the scale, or set the custom quality level to Fast.
Check that your environmental conditions (temperature, humidity) are in the recommended range. See
Horizontal lines across the image (banding)
If your printed image suffers from added horizontal lines as shown (the color may vary):
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in
2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 35). In
some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For
instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
4. If the printhead is working correctly, perform paper advance calibration: see Recalibrate the paper advance
If the problem persists despite all the above actions, contact your customer service representative for further
support.
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Lines are too thick, too thin or missing
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in
2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 35).
Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if
available).
3. If lines are too thin or missing, print the Print Quality Diagnostic Report. See Print Quality Diagnostic Report
4. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on page 73.
If the problem persists despite all the above actions, contact your customer service representative for further
support.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
1. The problem may be inherent in the image. Try to improve the image with the application you are using to
edit it.
3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if
available).
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Lines are too thick, too thin or missing 93
Lines print double or in the wrong colors
This problem can have various visible symptoms:
●
Colored lines are printed double, in different colors.
●
The borders of colored blocks are wrongly colored.
To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended
Lines are discontinuous
If your lines are broken in the following way:
2. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print
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Lines are blurred
Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:
1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing.
2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View
3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper.
4. Select a lower print quality (such as Speed); the printer will then use less ink.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to
use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper.
6. If you are using glossy paper, try changing to a different type of glossy paper.
7. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print
Line lengths are inaccurate
If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes,
you can try to improve line length accuracy in the following ways:
1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional
Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner
or thicker than HP Matte Film will reduce line length accuracy.
2. Set the Print Quality slider to Quality.
3. Maintain the room at a steady temperature between 10 and 30°C (50 and 86°F).
4. Load the roll of film and let it rest for five minutes before printing.
5. If you are still not satisfied, try recalibrating the paper advance. See Recalibrate the paper advance
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Lines are blurred 95
Whole image is blurry or grainy
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see Printing on page 35). In some cases, you
can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you
have set the Print Quality slider to Speed, try setting it to Quality.
4. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print
5. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on page 73.
If the problem persists despite all the above actions, contact your customer service representative for further
support.
Paper is not flat
If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see
defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes
saturated with ink.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in
2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.
3. Select a lower print quality (such as Speed); the printer will then use less ink.
4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to
use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper.
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Print is scuffed or scratched
The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is
particularly noticeable on coated paper.
Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing,
depending on the amount of ink used and the environmental conditions at the time of printing.
To reduce the risk of scuffs and scratches:
●
●
●
Handle prints carefully.
Avoid stacking prints on top of each other.
Catch your prints as they are cut from the roll and do not let them fall into the bin. Alternatively, leave a
sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin.
●
Increase the drying time. At the front panel, tap
drying time > Extended.
, then Printer Preferences > Print Retrieval > Select
Ink marks on the paper
This problem can occur for several different reasons.
Horizontal smears on the front of coated paper
If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printhead
moves over the paper, the printhead may come into contact with the paper and smear the printed image. This
problem is normally seen only on cut sheets of paper (not on roll paper).
Whenever you notice this problem, cancel the printing job immediately. Tap and also cancel the job from your
computer application. Soaked paper can damage the printhead.
If you notice poor print quality after this has happened, clean the printhead. See Clean the printhead on page 67.
Try the following suggestions to avoid this problem:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect
performance.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.
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Print is scuffed or scratched 97
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to
use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper.
6. Try to increase the margins by relocating the image to the center of the page using your software
application.
Ink marks on the back of the paper
Clean the platen with a soft cloth. Clean each rib separately.
Black ink comes off when you touch the print
This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte
black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select Photo
Glossy Paper as the paper type (in the Photo Paper category).
Edges of objects are stepped or not sharp
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-
quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality
Edges of objects are darker than expected
If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the
driver dialog, select the custom print-quality options, and try setting the quality level to Speed. See Printing
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Vertical lines of different colors
If your print has vertical bands of different colors along it:
1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated
2. Try using higher print-quality settings (see Printing on page 35). For instance, if you have set the Print
Quality slider to Speed, try setting it to Quality.
White spots on the print
You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To
avoid this problem:
1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles.
2. Always keep the cover of your printer closed.
3. Protect your paper rolls and sheets by storing them in bags or boxes.
Colors are inaccurate
If the colors of your print do not match your expectations, try the following:
1. Check that the paper type you have loaded corresponds to the paper type selected.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings. For the most accurate colors, select Normal or
Best quality.
Colors are fading
If you print on instant-dry photo paper, your prints will fade rapidly. If you plan to display the prints for more than
two weeks, you should laminate them to achieve longer life.
Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the life of prints
(depending on the type of lamination) with all paper types. For more information, consult your laminate provider.
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Vertical lines of different colors 99
Image is incomplete (clipped at the bottom)
●
Did you tap before all the data were received by the printer? If so, you have ended the data transmission
and will have to print the page again.
●
The I/O timeout setting may be too short. This setting determines how long the printer waits for the
computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O
timeout setting to a longer period and then send the print again. Tap
setup > Select I/O timeout.
, then Connectivity > Advanced
●
●
●
There may be a communications problem between your computer and the printer. Check your USB or
network cable, or your Wi-Fi connection.
Check to make sure that your software settings are correct for your current page size (for example, long-
axis prints).
If you are using network software, make sure it has not timed out.
Image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the
printable area as understood by your software.
●
●
Check the actual printable area for the paper size you have loaded.
printable area = paper size – margins
Check what your software understands to be the printable area (which it may call "printing area" or
"imageable area"). For example, some software applications assume standard printable areas that are
larger than those used in this printer.
●
●
●
If you have defined a custom page size with very narrow margins, the printer may impose its own minimal
margins, clipping your image slightly. You may want to consider using a larger paper size.
If your image contains its own margins, you may be able to print it successfully by using the Clip Contents
If you are trying to print a very long image on a roll, check that your software is capable of printing an
image of that size.
●
●
You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough.
If necessary, reduce the size of the image or document in your software application, so it fits between the
margins.
Some objects are missing from the printed image
Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific
workflows there may be issues that can lead to some objects missing from the output. Here are some
suggestions to help you to avoid this problem:
●
●
●
●
●
Select a smaller page size and scale to the desired final page size in the driver or in the front panel.
Save the file in another format, such as TIFF or EPS, and open it with another application.
Use a RIP to print the file.
Reduce the resolution of bitmap images in your application software.
Select a lower print quality in order to reduce the resolution of the printed image.
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NOTE: If you're using Adobe applications, ensure that you have installed the latest version. We recommend to
use at least DC versions.
These options are suggested for troubleshooting purposes and may adversely affect the final output quality or
the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the
problem.
If you still have a problem
If you still experience print-quality problems after applying the advice in this chapter, here are some further
things that you can do:
●
●
Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the
problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded
●
●
Check that you have the right settings in your software application.
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If you still have a problem 101
Cannot insert an ink cartridge
1. Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge is the same color as the label on the slot.
3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side
up and readable.
CAUTION: Never clean inside the ink cartridge slots.
Ink cartridge status messages
These are the possible ink cartridge status messages:
●
●
OK: The cartridge is working normally, with no known problems.
Missing or Damaged: There is no cartridge present, or it is not correctly connected to the printer (shown
with an X on the status screen).
●
●
●
●
●
Low: The ink level is low.
Out of ink: The cartridge is empty.
Not genuine HP: The cartridge is not a genuine HP cartridge.
Wrong slot: The cartridge has been inserted into the wrong slot.
Incompatible: The cartridge is incompatible with this printer.
Cannot insert the printhead
1. Check that you have the correct type of printhead (model number).
2. Check that you have removed the orange protective cap from the printhead.
3. Check that the printhead is correctly oriented.
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Cannot insert an ink cartridge 103
Communication failures between computer and printer
Some symptoms are:
●
●
●
●
The front-panel display does not show the Printing message when you have sent an image to the printer.
Your computer displays an error message when you are trying to print.
Your computer or printer hangs (stays idle), while communication is taking place.
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
To solve a communication problem:
●
●
●
●
Ensure that the printer works correctly when printing from other applications.
Remember that very large prints may take some time to receive, process and print.
If the printer is connected to a network, check the printer connectivity status: the printer should have an IP
address and it should match the IP address specified in the printing computer. If the addresses do not
match, then configure it correctly; if the issue persists, check your network configuration or try connecting
to the printer by USB cable.
●
●
Try another interface cable.
If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also try using a
different USB port on the computer.
●
If the printer is connected to a wireless network, you can request a diagnostic report from the front panel:
tap
, then Settings > Print Wireless Network Test. Alternatively, try moving the printer closer to the
wireless router, or try connecting the printer by wired network or USB cable.
When a network device automatically configures itself by receiving an IP address from the DHCP service, this IP
address may change from the last time the device is powered off to the next time it is powered on, which may
lead to the device being shown as "offline" when driver port settings are configured with the original IP address.
There are at least three possible ways to avoid this:
●
●
●
Increase the lease time of your DHCP server device.
Set a fixed IP address for your printer that will not be changed by DHCP.
Configure the printer and driver to refer to the hostname instead of the numeric IP address.
To set a fixed IP address for the printer:
1. Go to the front panel and tap
or
.
2. At the bottom of the screen, tap Settings > Advanced setup > IP settings > OK > Manual, and enter the IP
address, the subnet mask, and the gateway (those settings should be provided by your network
administrator).
To use the hostname instead of the numeric IP address:
1. Go to the front panel and tap
or
.
2. Take a note of the IP address and the hostname (HPXXXXXX format).
3. If your computer is running Windows, go to Control Panel > Printers, right-click the printer and click
Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname.
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Communication failures between computer and printer 105
Wired network issues
If you are unable to install the HP software provided with the printer, check that:
●
●
●
All cable connections to the computer and the printer are secure.
The network is operational and the network hub is turned on.
All applications, including virus protection programs, spyware protection programs, and firewalls, are
closed or disabled for computers running Windows.
●
The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration page, and enter the IP
Though it is not recommended that you assign a static IP address to the printer, you might resolve some
installation problems (such as a conflict with a personal firewall) by doing so. See Communication failures
Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created in the printer driver
match the printer's IP address.
1. Print the printer’s network configuration page.
2. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
3. Right-click the printer icon, click Properties, and then click the Ports tab.
4. Select the TCP/IP port for the printer, and then click Configure Port.
5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the
network configuration page. If the IP addresses are different, change the IP address in the dialog box to
match the address on the network configuration page.
6. Click OK twice to save the settings and close the dialog boxes.
Wireless network issues
1. Make sure the wireless (802.11) light at the top left of the front panel is turned on
.
If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, tap
, then Settings > Wireless > On.
2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable
turns off the printer's wireless capabilities.
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3. Restart components of the wireless network.
Turn off the router and the printer, and then turn them back on in this order: router first and then the
printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning
off the power and then turning it back on can solve a network communication issue.
4. Run the Wireless Network Test.
For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, tap
, then Settings > Print Wireless Network Test. If a problem is detected, the printed test report includes
recommendations that could help to solve the problem.
Advanced wireless network troubleshooting
If you have tried the above suggestions and are still unable to connect to your printer to the wireless network,
try the following:
1. Make sure that your computer's wireless networking has been turned on. For more information, see the
documentation that came with your computer.
2. If you are not using a unique network name (SSID), then it is possible that your computer could be
connected to a nearby network that is not yours. The following steps can help you to determine whether
your computer is connected to your network.
Windows
a. Click Start, click Control Panel, point to Network Connections, then click View Network Status and
Tasks.
– or –
Click Start, then Settings, click Control Panel, double-click Network Connections, click the View menu,
then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer should
change to Not Connected.
c.
Reconnect the power cord to the wireless router. The connection status should change to Connected.
Mac OS X
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can
▲
determine if the AirPort is turned on and which wireless network your computer is connected to.
TIP: For more detailed information about your AirPort connection, click System Preferences in the
Dock, then click Network. If the wireless connection is working correctly, a green dot appears next to
AirPort in the list of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up your
network or the router manufacturer as there may be a hardware issue with your router or computer.
3. Print the printer's Wireless Configuration page (see Network configuration page on page 109). After the
page has been printed, check the Network Status and URL. The Network Status is Ready if the printer is
actively connected to a network, or Offline if it is not (in the latter case, run the Wireless Network Test). The
URL is the network address assigned to the printer by your router; you need it to connect to the printer's
Embedded Web Server.
4. If you have established that the computer and the printer both have active connections to a network, you
can check whether they are on the same network by trying to access the printer's Embedded Web Server
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Wireless network issues 107
5. If you cannot access the Embedded Web Server and are sure that both the computer and printer have
active connections to the same network, the firewall security software could be blocking communication.
Temporarily turn off any firewall security software running on your computer, and try to access the
Embedded Web Server again. If you can access it, try using the printer for printing.
If you are able to access the Embedded Web Server and use your printer with the firewall turned off, you
need to reconfigure your firewall settings to allow the computer and printer to communicate with each
other over the network.
If you are able to access the Embedded Web Server, but are still unable to use the printer even with the
firewall turned off, try enabling the firewall software to recognize the printer.
6. If you have the HP software installed, you can check the printer’s status from your computer to check
whether the printer is paused or offline, preventing you from using it.
Windows
a. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
b. If the printers on your computer are not being displayed in Details view, click the View menu, then
click Details.
c.
Do one of the following, depending on the printer status:
●
●
If the printer is Offline, right-click the printer, and click Use Printer Online.
If the printer is Paused, right-click the printer, and click Resume Printing.
d. Try using the printer over the network.
Mac OS X
b. Check the printer status.
7. If you install the HP software a second time, the installer may create a second version of the printer driver
in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing or connecting to
the printer, make sure the correct version of the Windows printer driver is set as the default.
a. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
b. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences.
c.
On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is
connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark.
d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and click
Set as Default Printer.
8. Try restarting the HP Network Device Support service (Windows only).
a. Delete any print jobs currently in the print queue.
b. On the desktop, right-click My Computer or Computer, then click Manage.
c.
Double-click Services and Applications, then click Services.
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d. Scroll down the list of services, right-click HP Network Devices Support, then click Restart.
e. After the service restarts, try using the printer over the network again.
If you are able to use the printer over the network, your network setup was successful.
If you still cannot use the printer over the network, or if you have periodic problems in doing so, your firewall
may be interfering, or there may be a problem with your network configuration or router. Contact the person
who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called “hardware
addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have
the hardware address of a device attempting to access the network, the WAP denies the device access to the
network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of
accepted MAC addresses.
1. Print the network configuration page. For more information, see Network configuration page on page 109.
2. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC
addresses.
Mobile Printing issues
For any issues, visit HP Connected: http://www.hp.com/go/designjetmobility (availability varies by product,
country, and region).
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network settings
for the printer. You can use the network configuration page to help troubleshoot network connectivity problems.
If you need to call HP, it is often useful to print this page before calling.
To print the network configuration page from the front panel: tap
, then Internal Prints > User Information
Prints > Network Configuration Page.
1. General Information: Shows information about the current status and active connection type of the
network, and other information, such as the URL of the Embedded Web Server.
2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet
mask, default gateway, and hardware address of the printer.
3. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP
address, subnet mask, default gateway, and server.
4. Miscellaneous: Shows information about more advanced network settings.
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Mobile Printing issues 109
●
●
Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP
port on the printer is the default port for printing. It is accessed by HP software (for example, the
HP Standard Port).
LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer
spooling services that may be installed on various TCP/IP systems.
NOTE: The LPD functionality can be used with any host implementation of LPD that complies with
the RFC 1179 document. The process for configuring printer spoolers, however, might differ. See your
system documentation for information about configuring these systems.
●
●
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on
small networks for IP address and name resolution (through UDP port 5353), where a conventional
DNS server is not used.
SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a
framework to allow networking applications to discover the existence, location, and configuration of
networked services in enterprise networks. This protocol simplifies discovery and use of network
resources such as printers, Web servers, fax machines, video cameras, file systems, backup devices
(tape drives), databases, directories, mail servers, and calendars.
●
Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery (WS
Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the
printer. Disable unused print services to prevent access through those services.
●
●
SNMP: SNMP (Simple Network Management Protocol) is used by network management applications
for device management. The printer supports SNMPv1 protocol on IP networks.
WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the printer
automatically obtains its IP address from that server and registers its name with any RFC 1001 and
1002-compliant dynamic name services as long as a WINS server IP address has been specified.
5. Connected PC(s): Lists the computers connected to this printer, as well as the last time these computers
accessed the printer.
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Printer does not start
If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check
whether the Power LED turns orange while the key is held down.
●
If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged
in. If the problem persists, call HP Support (see HP Customer Care on page 116) and explain that you have
a problem with the power supply.
●
If you see the orange light, wait for the printer to make a beeping sound.
●
●
Three beeps or no beeps means that the front panel is broken; call HP Support and explain.
One long beep means an electronic problem; call HP Support and explain.
Printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file
you have sent from your computer may not start printing when expected:
●
You may have an electrical power problem. If there is no activity at all from the printer, and the front panel
does not respond, check that the power cord is connected correctly and that there is power available at the
socket.
●
You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or
severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In this
case, turn off the printer using the Power key on the front panel and unplug the power cord, wait until the
electromagnetic environment has returned to normal, then turn it on again. If you still experience
problems, contact your customer service representative.
●
●
You may not have installed in your computer the correct driver for your printer, see the Assembly
instructions.
If you are printing on a sheet, you must specify Printer Autoselect or Single-Sheet or Multi-Sheet Tray as
the paper source in your printer driver.
Printer seems slow
Here are some possible explanations:
●
●
Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer.
Did you specify the correct paper type when loading the paper? Some paper types require more time for
printing; for example, photo and coated papers require more drying time between passes. To find out the
●
●
If your printer is connected by network, check that all components used in the network (network interface
cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from
other devices on the network?
If your printer is connected by USB, make sure that the USB host controller and the USB hubs used (if any)
are USB 2.0; and check that the USB cables are USB 2.0 certified.
●
●
●
If your printer is using a wireless network connection, try using a wired network or USB connection.
Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.
If you have been continuously printing for a prolonged time (around 30 minutes), the carriage movement
might have become slower due to a built-in protection system that prevents damage to internal
components. If this is the case, let the printer cool off and the carriage speed will return to normal.
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Front panel is frozen
If the front panel displays a fixed image and you are unable to use it, call HP Support (see HP Customer Care
Cannot access the Embedded Web Server
NOTE: If you connect directly to your printer with a USB cable, you cannot access the Embedded Web Server.
If you are using a proxy server, try bypassing the server and accessing the Web server directly:
●
In Internet Explorer for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check
the Bypass proxy server for local addresses box. Alternatively, for more precise control, click the Advanced
button and add the printer's IP address to the list of exceptions, for which the proxy server is not used.
●
In Safari for Mac OS X, go to Safari > Preferences > Advanced and click the Proxies: Change Settings button.
Add the printer's IP address or its domain name to the list of exceptions, for which the proxy server is not
used.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Alerts
Your printer can communicate two types of alerts:
●
Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the printer
driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is
able to print.
●
Warnings: Alert you when the printer needs attention either for an adjustment, such as a calibration or for a
possible unprintable situation, such as a preventive maintenance or low ink.
There are four different alerts communicators within your printer's system:
●
Front-panel display: The front panel shows only the most relevant alert at a time. In the case of a warning,
it disappears after a timeout. There are permanent alerts, such as "ink cartridge low on ink", that reappear
when the printer becomes idle and there is not another more severe alert.
●
●
●
Embedded Web Server: The upper-right corner of the Embedded Web Server window shows the printer
status. If there is an alert in the printer, the status shows the alert text.
Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a
problem in the final output. If the printer is not ready to print, it displays a warning.
HP Utility: If the HP Utility is installed, alerts can be automatically displayed under Windows: a new panel
opens on your screen with a list of alerts for each printer. This display of alerts can be activated on
Windows by the Alerts Settings in the HP DesignJet Utility. You can also see the list of active alerts in the
Overview tab of the HP DesignJet Utility.
By default, error alerts (critical alerts) are always displayed and warning alerts (non-critical alerts) as
displayed only when you are printing. If alerts are enabled and there is a problem that prevents a job from
completing, you see a pop-up window, which explains the reason for the problem. Follow the instructions
to achieve your required result.
NOTE: There are environments that do not support bidirectional communication. In those cases, alerts do
not reach the job owner.
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Front panel is frozen 113
16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the
advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if
the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support
Table 16-1 Text messages
Message
Recommendation
[Color] cartridge has expired
Ensure that you have a new cartridge of the same color ready.
Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is low on ink
[Color] cartridge is very low on ink
Depleted cartridges must be replaced to resume printing
Replace the cartridges as needed. See Replace an ink cartridge
Ink system failure
Maintenance 1 advised
Maintenance 2 advised
Maintenance 3 advised
One or more cartridges appear to be missing or damaged
Insert cartridges of the correct color as needed. See Replace an ink
Paper jam
Paper width is smaller than the minimum size supported by the
selected paper source. Load cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required.
Paper too far from lateral load line. Please try again.
Please manually unload roll paper and try again.
Remove the paper manually and load paper of the correct size.
Remove and reload the paper.
Rewind the roll manually.
Single sheet is loaded with too much skew. Press Eject to unload
paper.
Remove and reload the paper.
The current job has been cancelled because the roll is out of paper.
Load the roll and send the job again.
Load a new roll.
You are printing a multipage job. Load another sheet to continue
printing or cancel the job.
Load another single sheet.
Load paper into the multi-sheet tray.
Load a new roll.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray and
press OK to continue printing or cancel the job.
End of roll has been reached. It is not possible to load the roll.
114 Chapter 16 Front-panel error messages
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Table 16-1 Text messages (continued)
Message
Recommendation
Missing or failed printhead.
Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
NOTE: The error message does not permit returning to the home
screen to start the printhead replacement. Instead, press Show
more.
Refilled or depleted cartridge detected
Check the cartridge.
Used cartridges might not have enough ink to complete startup.
Open ink door to replace the cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See Replace
Wrong file format.
The file format is incorrect or not supported. The printer cannot
process the job, which will be discarded.
Out of memory.
The printer cannot complete the job. Resend the job, selecting Send
job as bitmap in the driver: go to the Advanced tab, then Document
options > Printer features.
Table 16-2 Numerical error codes
Error code
01.1:10
02:10
Recommendation
Restart the printer.
There may be a paper or carriage jam. Check and clear the paper path if necessary.
03.0:10
The battery of the real-time clock has expired; contact HP Support. See Contact HP Support
08:10, 11:10, 17:10
21:10
Restart the printer.
There may be a paper or carriage jam. Check and clear the paper path if necessary.
Restart the printer.
21.1:10
41:10, 41.1:10, 42:10, 42.1:10,
45:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
51.1:10, 55:10
79:04
Restart the printer.
85.1:10, 85.2:10
87:10
Restart the printer.
There may be a paper or carriage jam. Check and clear the paper path if necessary. Also clean the
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115
Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing
comprehensive, proven support expertise and new technologies to give you unique end-to-end support.
Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services,
phone and Web support, software updates and self-maintenance services. To find out more about HP Customer
Care, please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support
TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy more efficient
support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with
DesignJet updates, including product fixes and enhancements.
HP Professional Services
HP Support Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP DesignJet printers and solutions.
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:
●
●
●
●
●
●
●
●
●
Multimedia tutorials
Step-by-step how-to guides
Downloads: the latest printer firmware, drivers, software, etc.
Technical support: online troubleshooting, customer care contacts and more
Workflows and detailed advice for completing various printing tasks from particular software applications
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Latest product information: printers, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at the following urls:
●
●
●
●
●
By customizing your registration for the products you have purchased and your type of business, and by setting
your communication preferences, you decide the information you need.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.
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Introduction 117
They include remote support. On-site service is also provided if necessary, with two alternative response-time
options:
●
●
Next business day
Same business day, within four hours (may not be available in all countries)
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
●
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
●
●
Available for most HP products currently under warranty or contract.
Available in most countries.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
●
●
●
Review the troubleshooting suggestions in this guide.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call one of the HP offices, please have the following information available to help us answer your
questions more quickly:
●
The product you are using (the product number and the serial number, found on the label at the back
of the product)
●
●
●
If there is an error code on the front panel, note it down; see Front-panel error messages on page 114
The computer you are using
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
●
●
The cable you are using (by part number) and where you purchased it
The type of interface used on your product (USB, network, or Wi-Fi)
118 Chapter 17 HP Customer Care
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●
●
The software name and version you are currently using
If possible, print out the following reports; you may be asked to fax them to the support center
Telephone number
Your HP Support telephone number is available on the Web: visit http://welcome.hp.com/country/us/en/
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Contact HP Support 119
Functional specifications
Table 18-1 HP 72 ink supplies
Printhead
One printhead
Ink cartridges
Cartridges containing 29 ml of ink: yellow, magenta, and cyan
Cartridges containing 38 ml of ink: black
Cartridges containing 80 ml of ink: black
Table 18-2 Paper sizes
Minimum
Maximum
Roll width
279 mm (11 in)
610 mm (24 in) or 914 mm (36 in)
46 m (150 feet)
Roll length
Roll diameter
100 mm (3.9 in)
610 mm (24 in) roll weight
914 mm (36 in) roll weight
Sheet width
4.1 kg (9 lb)
6.2 kg (14 lb)
210 mm (8.27 in)
279 mm (11 in)
610 mm (24 in) or 914 mm (36 in)
1676 mm (66 in)
Sheet length
Paper thickness
Paper weight
0.3 mm (0.01 in)
60 g/m²
280 g/m² (220 g/m² in multi-sheet tray)
Table 18-3 Printing resolutions (T100)
Print quality
Maximum detail
Rendering resolution (ppi)
600 × 600
Printing resolution (dpi)
Best (glossy paper*)
On
Off
Off
Off
Off
Off
1200 × 1200
1200 × 1200
1200 × 1200
1200 × 1200
1200 × 1200
1200 × 1200
600 × 600
600 × 600
600 × 600
300 × 300
300 × 300
Best (other papers)
Normal
Fast
Econofast
Table 18-4 Printing resolutions (T500)
Print quality
Maximum detail
Rendering resolution (ppi)
1200 × 1200
600 × 600
Printing resolution (dpi)
2400 × 1200
Best (glossy paper*)
On
Off
Off
Off
1200 × 1200
Best (other papers)
Normal
600 × 600
1200 × 1200
600 × 600
1200 × 1200
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Functional specifications 121
Table 18-4 Printing resolutions (T500) (continued)
Print quality
Fast
Maximum detail
Rendering resolution (ppi)
600 × 600
Printing resolution (dpi)
1200 × 1200
Off
Off
Econofast
600 × 600
1200 × 1200
Table 18-5 Margins
Top, bottom, right, and left margins
5 mm (0.2 in)
Table 18-6 Mechanical accuracy
±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material
in Best or Normal mode with HP Heavyweight Coated Paper roll feed.
Table 18-7 Graphic languages supported
HP DesignJet
Languages
T100 Printer Series
T500 Printer Series
HP PCL3GUI
HP PCL3GUI, HP-GL/2 and HP RTL (Windows)
Mobile Printing specifications
Table 18-8 Mobile direct printing
Software
Android with HP Print Service Plugin
Mobile devices supported
Operating systems supported
Connectivity requirements
File formats supported
Smartphones and tablets
Android from 4.4
Printer and mobile device must use the same network
PDF
Table 18-9 HP Smart App
Software
HP Smart App
Mobile devices supported
Operating systems supported
Connectivity requirements
File formats supported
Smartphones, tablets
iOS from 7.0, Android from 4.4
Printer and mobile device must use the same network
PDF, JPEG, webpages, email attachments, Microsoft Office documents
122 Chapter 18 Printer specifications
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Physical specifications
Table 18-10 Printer physical specifications
HP DesignJet T100 Printer Series
25.5 kg (56.2 lb)
HP DesignJet T500 24-in
35 kg (77.2 lb)
HP DesignJet T500 36-in
39 kg (86.0 lb)
Weight
Width
Depth
987.2 mm (38.87 in)
987.2 mm (38.87 in)
1287 mm (50.67 in)
Minimum: 527 mm (20.7 in)
Maximum: 896 mm (35.3 in)
Minimum: 275 mm (10.8 in)
Maximum: 502 mm (19.8 in)
Minimum: 527 mm (20.7 in)
Maximum: 896 mm (35.3 in)
Minimum: 936 mm (36.9 in) with stand
Minimum: 527 mm (20.7 in)
Maximum: 896 mm (35.3 in)
Minimum: 936 mm (36.9 in) with stand
Height
Maximum: 1155 mm (45.47 in) with
stand and multi-sheet tray extended
Maximum: 1155 mm (45.47 in) with
stand and multi-sheet tray extended
Memory specifications
Table 18-11 Memory specifications
HP DesignJet
T100
Memory
256 MB
1 GB
T500
Power specifications
Table 18-12 Printer power specifications
Source
100–240 V ac ±10%, auto-ranging
Frequency
50/60 Hz
1200 mA
35 W
Maximum current
Average consumption
Ecological specifications
This product complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC. To determine the
Environmental specifications
Table 18-13 Printer environmental specifications
Operating temperature
5 to 40°C (41 to 104°F)
Recommended operating temperature
Storage temperature
15 to 35°C (59 to 95°F), depending on paper type
–25 to 55°C (–13 to 131°F)
Recommended operating humidity
Storage humidity
20 to 80% RH, depending on paper type
0 to 95% RH
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Physical specifications 123
Acoustic specifications
Declared noise emission levels for the HP DesignJet T100/T500 printer series. Sound Pressure Levels at
bystander positions and Sound Power Levels measured per ISO 7779.
Table 18-14 Printer acoustic specifications
Idle sound power
< 3.4 B (A)
6.2 B (A)
Operating sound power
Idle sound pressure
Operating sound pressure
< 16 dB (A)
45 dB (A)
124 Chapter 18 Printer specifications
ENWW
Glossary
Bonjour
Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network
technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area
network. It was originally known as Rendezvous.
Color accuracy
The ability to print colors that match the original image as closely as possible, bearing in mind that all devices have a limited
color gamut and may not be physically capable of matching certain colors precisely.
Color consistency
The ability to print the same colors from a particular print job from print to print and from printer to printer.
Color model
A system of representing colors by numbers, such as RGB or CMYK.
Color space
A color model in which each color is represented by a specific set of numbers. Many different color spaces can use the same
color model: for instance, monitors generally use the RGB color model, but they have different color spaces, because a
particular set of RGB numbers results in different colors on different monitors.
Cutter
A printer component that slides back and forth across the platen to cut the paper.
ESD
ElectroStatic Discharge. Static electricity is common in daily life. It is the spark when touching the car door, or the cling of
clothing. Although controlled static electricity has some useful applications, uncontrolled electrostatic discharges are one of
the main hazards to electronic products. Therefore, to prevent damage some precautions are needed when setting up the
printer, or handling ESD sensitive devices. This type of damage may reduce the life expectancy of the device. One way to
minimize uncontrolled ESDs, and therefore reduce this type of damage is by touching any exposed grounded part of the
printer (mainly metal parts) before handling ESD sensitive devices (such as the printhead or ink cartridges). Additionally, to
reduce the generation of electrostatic charge in your body try to avoid working in a carpeted area, and keep your body
movements to a minimum when handling ESD sensitive devices. Also, avoid working in low humidity environments.
Ethernet
A popular computer networking technology for local area networks.
Fast Ethernet
An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet interfaces are capable of
negotiating slower speeds when required for compatibility with older Ethernet devices.
Firmware
Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated).
Gamut
The range of colors and density values reproducible on an output device, such as a printer or monitor.
Hi-Speed USB
A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with
original USB. Most personal computers today use Hi-Speed USB.
ENWW
Glossary 125
HP-GL/2
HP Graphics Language 2: a language defined by HP to describe vector graphics.
HP RTL
HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics.
I/O
Input/Output: this term describes the passing of data between one device and another.
ICC
The International Color Consortium, a group of companies that have agreed on a common standard for color profiles.
Ink cartridge
A removable printer component that stores ink of a particular color and provides it to the printhead.
IP address
May mean an IPv4 address (most likely) or an IPv6 address.
IPSec
A sophisticated mechanism for providing network security by authenticating and encrypting IP packets sent between nodes
on a network. Each network node (computer or device) has an IPSec configuration. Applications are usually unaware
whether IPSec is being used or not.
IPv4 address
A unique identifier that identifies a particular node on an IPv4 network. An IPv4 address consists of four integers separated
by full stops. Most networks in the world use IPv4 addresses.
IPv6 address
A unique identifier that identifies a particular node on an IPv6 network. An IPv6 address consists of up to 8 groups of
hexadecimal digits separated by colons. Each groups contains up to 4 hexadecimal digits. Only a few new networks in the
world use IPv6 addresses.
LED
Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated.
MAC address
Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-level
identifier than the IP address. Thus, a device may have both a MAC address and an IP address.
Network
A network is a set of connections that pass data between computers and devices. Every device is able to communicate with
every other device in the same network. This allows data to be moved between computers and devices, and allows devices
such as printers to be shared between many computers.
Nozzle
One of many tiny holes in a printhead through which ink is deposited onto the paper.
Paper
A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped,
dried and pressed.
Platen
The flat surface within the printer over which the paper passes while it is being printed on.
Printer driver
Software that converts a print job in a generalized format into data suitable for a particular printer.
Printhead
A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it
on the paper, through a cluster of nozzles.
Spindle
A rod that supports a roll of paper while it is being used for printing.
126 Glossary
ENWW
TCP/IP
Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based.
USB
Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB
(sometimes called USB 2.0).
USB device port
A square USB socket found on USB devices, though which a computer can control the device. For a computer to print to your
printer using a USB connection, the computer must be connected to the printer's USB device port.
USB host port
A rectangular USB socket such as those on found on computers. A printer can control USB devices that are connected to
such a port. Your printer has two USB host ports, which it uses to control accessories and USB flash drives.
WiFi
This term is used for any wireless local area network products that are based on the Institute of Electrical and Electronics
Engineers' (IEEE) 802.11 standards.
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Glossary 127
Index
A
connect the printer
general 13
cutter
sleep 21
accessories
order 80
alerts
on/off 33
D
errors 113
warnings 113
drying time
auto-off 21
change 33
automatic firmware update,
configure 17
front view T500
E
economize
G
Embedded Web Server
access 20
language 20
encoder strip
B
graininess 96
grayscale 42
bin
H
C
clean 73
color
error messages
HP Utility
F
access 20
language 21
features of printer
fading 99
I
inaccurate 99
front panel
image problems
ink
communication ports
components of printer
computer communication
printer/computer communications
issues 105
brightness 21
language 20
front panel option
auto-off 21
128 Index
ENWW
ink cartridge
O
order
print-quality problems
banding 92
about 62
order 77
accessories 80
paper 77
replace 62
specification 121
status 62
printhead 77
general 92
P
paper
graininess 96
advance 33
static 105
L
language 20
maintenance 32
scratching 97
scuffing 97
vertical lines of different colors
load paper
sheet 30
mismatch 85
size 38
printer models
printer software
printer's main components
printer's main features
printhead
about 64
align 68
M
margins 39
order 77
specification 122
replace 68
specification 121
printhead cleaner
specification 121
printing 35
introduction
setup 18
ports
troubleshooting 109
power
Q
on/off
models, printer
print from
R
rear view T100
rear view T500
N
network troubleshooting, wireless
roll paper
print quality
load 28
unload 29
select 37
ENWW
Index 129
S
using this guide
W
safety precautions
web services
security 18
setup 18
sheet paper
load 30
unload 31
software
specifications
acoustic 124
ecological 123
environmental 123
functional 121
margins 122
memory 123
mobile 122
physical 123
power 123
spindle 80
stand 80
statistics
support services
T
U
unload paper
roll 29
sheet 31
usage information stored in
cartridge 62
130 Index
ENWW
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