8550, 8550N, 8550DN, 8550GN,
8550MFP Printer
Getting Started Guide
English
HP Color LaserJet 8550, 8550N,
8550DN, 8550GN, 8550MFP
Printer
Getting Started Guide
Copyright Information
Warranty
Trademark Credits
©2000 Hewlett-Packard
Company
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Contents
Printer Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Step 1: Preparing a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 2: Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Step 3: Installing the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Step 4: Connecting the Printer to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 5: Changing the Printer Control Panel Overlay and Language (Optional) . 16
Selecting the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Step 6: Installing the Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Step 7: Loading the Input Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Step 8: Configuring Input Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Tray 1 Auto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring Media Type and Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Step 9: Printing a Configuration Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Communicating with an optional HP JetDirect internal print server . . . . . . . 35
Step 10: Understanding the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Structure of the CD-ROMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accessing the Online User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Step 11: Windows Network Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring the Printer on the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Distributing the Printer Software to Network Clients. . . . . . . . . . . . . . . . . . . 43
Installing the Printer Software for Network Clients . . . . . . . . . . . . . . . . . . . . 44
Connecting Network Clients to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Step 12: IBM LAN Network Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Distributing the Printer Software to Network Clients. . . . . . . . . . . . . . . . . . . 48
Installing the Printer Software for Network Clients . . . . . . . . . . . . . . . . . . . . 48
Connecting Network Clients to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Step 13: Macintosh Network Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing the Macintosh Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting Network Clients to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring the Printer on the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Distributing the Printer Software to Network Clients. . . . . . . . . . . . . . . . . . . 53
Installing the Macintosh Printer Software for Network Clients . . . . . . . . . . . 53
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
EN
1
Printer Information
Configurations
This printer is available in five configurations, as described below:
HP Color LaserJet 8550
The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1,
a 500-sheet tray 3, a printer stand, and 32 MB RAM.
HP Color LaserJet 8550N
The HP Color LaserJet 8550N comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB
RAM, an HP JetDirect print server (10/100 Base-TX), and an internal
hard disk.
HP Color LaserJet 8550DN
The HP Color LaserJet 8550DN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2,000-sheet
input tray, a duplexer, 64 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, and five stabilizing legs.
HP Color LaserJet 8550GN
The HP Color LaserJet 8550GN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2,000-sheet
input tray, a duplexer, 128 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, five stabilizing legs, and a
higher performance processor.
2
EN
HP Color LaserJet 8550MFP
The HP Color LaserJet 8550MFP comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM,
an HP JetDirect print server (10/100 Base-TX), an internal hard disk,
a printer/copy module stand, and a copy module.
EN
Printer Information 3
Step 1: Preparing a Location for the Printer
Figure 1
69.8 in (177.3 cm)
11.4 in
(29.0 cm)
18.1 in
14.3 in
(46.0 cm)
(36.3 cm)
19.5 in (49.5 cm)
33 in (83.8 cm)
A
B
Top View (with optional multi-bin mailbox and tray 4)
Front View (with optional multi-bin mailbox and tray 4)
This printer requires the following:
z
z
z
Space around the printer, as shown above
Sturdy, level floor surface
A well-ventilated room without abrupt humidity or temperature
changes
z
z
z
An area with a recommended temperature range of 68° to 79° F
(20° to 26° C), or an allowed temperature range of 59° to 86° F
(15° to 30° C)
An area with a recommended humidity range of 20% to 50%
relative humidity (RH), or an allowed humidity range of 10% to
80% RH
Line voltage and frequency not varying more than 10% from the
value stated on the printer regulatory label (located on the back of
the printer)
4
EN
Step 2: Unpacking the Printer
CAUTION
Do not plug the printer into a power source until all shipping material
is removed. This may cause damage to the printer.
Figure 2
The following items are included with the printer:
A
B
C
D
Toner cartridges: black, cyan, magenta, and yellow
Power cord
Software on CD-ROM
Manuals: getting started guide (this guide) and quick reference
guide; the online user guide is on a CD-ROM
E
Printer—shown with standard printer stand; some printer models
include a 2,000-sheet input tray (tray 4) that replaces the printer
stand; a tray 2 is also included with some printer models
F
Imaging drum
G
H
Control panel overlay (if applicable)
Left (face-up) output bin
Note
If the printer model you ordered includes a 2,000-sheet input tray
(tray 4), a power pack (containing power connections for the printer
and tray 4), a preinstalled interface cable (connecting tray 4 to the
printer), and five stabilizing legs are also included.
EN
Step 2: Unpacking the Printer 5
To unpack the printer
1 Remove all external packing tape
from the printer.
2 Open the lower left door and push
down the green lever on the right side
of the fuser. Then, remove the orange
shipping notice from the fuser.
3 Open the front door.
6
EN
4 Remove the orange packing material
from the lower (green) lever.
5 Press the white button on the lower
(green) lever and swing the lever to
the right.
6 Remove the packing material from
inside the printer and then swing the
lower (green) lever back to the left,
making sure the lever clicks into
place.
7 Firmly grip the handle in the center of
tray 3, squeeze the release lever, and
pull the tray out until it stops. Then
remove the orange packing spacers
from inside the tray and close the
tray.
8 If the printer comes with a tray 2,
repeat step 7 to remove the orange
packing spacers from tray 2
If the printer came with a tray 4, continue
with step 9. If the printer came with a
stand, proceed to step 16.
EN
Step 2: Unpacking the Printer 7
Note
Follow steps 9-12 to attach the five
stabilizing legs to the bottom of tray 4. If
the five stabilizing legs (which are in
addition to the four locking wheels) are
already attached, proceed to step 13.
9 Locate the five stabilizing legs that
came with the printer.
10 Locate the five guides for the
stabilizing legs on the bottom of
tray 4—two guides at the front edge,
one on the right edge, and two on the
back edge.
11 Insert a stabilizing leg into one of the
guides and push the leg into the
guide until it stops.
12 Repeat step 11 above to attach the
other four stabilizing legs.
8
EN
13 Remove the packing tape from tray 4.
14 Firmly grip the handle in the center of
tray 4, squeeze the release lever, and
pull the tray out until it stops.
15 Remove the two orange packing clips
from inside tray 4 by squeezing the
sides of the clips and pulling them
out.
CAUTION
Leaving the orange clips in tray 4 can
damage the tray.
16 Close all doors and input trays.
By completing steps 1 through 16 above,
all tape and spacers should be removed
and unpacking of the printer should be
complete.
EN
Step 2: Unpacking the Printer 9
Step 3: Installing the Cables
To connect the power cord to a
printer with a stand
Note
Make sure that the printer is off (power
button out) before connecting the power
cord.
1 Roll the printer to its permanent
location, where all four wheels rest on
a level floor surface, and stabilize it by
pushing the locking tabs on the
printer stand's wheels to the locked
position.
WARNING!
An unstable printer can tip over and
cause injury; make sure that the printer
is secured properly.
2 Plug the female end of the power
cord into the connector on the back
left corner of the printer.
3 Plug the male end of the power cord
into a surge protector or other
grounded power source.
10
EN
To connect the interface cable
and power cords for a printer
with an optional tray 4
Note
Make sure that the printer is off (power
button out) before attaching the interface
cable and connecting the power cords.
1 Locate the interface cable (A), the
power pack (B), and the straight
power cord (C).
Note
The interface cable (A) might already be
attached to the printer and tray 4. If it is,
proceed to step 4 below; otherwise,
continue with step 2.
2 Attach the end of the interface cable
that is marked with one dot to the
printer above the parallel connector.
3 Attach the other end of the interface
cable (marked with two dots) to the
connector on tray 4 that is marked
with two dots.
4 Attach the power pack to the back of
the printer by inserting the clip into
the space between the printer and
tray 4.
EN
Step 3: Installing the Cables 11
5 Push the two cables extending from
the power pack into the space
between the printer and tray 4 along
the back of the printer.
6 Plug the shorter of the two cables into
the connector on the back left corner
of the printer.
7 Plug the longer of the two cables into
the connector on the back left corner
of tray 4.
8 Plug the female end of the power
cord into the male connector on the
bottom of the power pack.
12
EN
9 Roll the printer to its permanent
location, where all four wheels rest on
a level floor surface, and stabilize it by
pushing the locking tabs on the tray's
wheels to the locked position.
10 Rotate the feet of the five stabilizing
legs and the anti-tip foot (on the left
side of the tray) until they are snug
against the floor.
WARNING!
An unstable printer can tip over and
cause injury; make sure that the printer
is secured properly.
11 Plug the male end of the power cord
into a surge protector or other
grounded power source.
Note
If an optional output device was ordered,
see the installation guide included with
the output device for installation
instructions.
EN
Step 3: Installing the Cables 13
Step 4: Connecting the Printer to the Network
If you will connect the computer to the
printer with a parallel cable, see “To
connect a parallel cable” later in this
Step.
If the printer was shipped with an
optional HP JetDirect 10/100TX internal
print server for 10Base-T or 100Base-TX
networks, the RJ-45 (unshielded twisted
pair) card is installed.
To connect to a 10Base-T or 100Base-TX network
Plug the connector of the unshielded twisted-pair network cable into
the RJ-45 port. The other end of the cable should be attached to the
network.
Note
The RJ-45 cable is not included with the printer. It must be purchased
separately.
14
EN
To connect a parallel cable
To print through the parallel port, the
printer requires a 25-pin male/micro
36-pin male (“C-size”) parallel cable that
is IEEE-1284 compliant. The cable is not
included with the printer. It must be
purchased separately.
1 Squeeze the clips on the micro 36-pin
end of the parallel cable and plug it
into the printer's parallel port.
Release the clips.
2 Plug the other end of the parallel
cable into the computer. Tighten the
screws on the parallel cable to secure
the cable to the computer.
EN
Step 4: Connecting the Printer to the Network 15
Step 5: Changing the Printer Control Panel
Overlay and Language (Optional)
Replace the printer control panel overlay
with the one included for your language,
if applicable. Then configure the printer
control panel to show printer messages
in your language.
To replace the overlay
1 Insert a thumbnail or a thin, rigid
object under the edge of the overlay
on the printer control panel and pull
up on the overlay until it comes off.
2 Place the new overlay over the printer
control panel and snap it into place.
16
EN
Selecting the Display Language
Use the printer control panel to set the printer to display printer
messages and print configuration pages in a variety of supported
languages.
To select the printer control panel language
Figure 3
1
Hold down SELECT while turning the printer on (power button in).
SELECT LANGUAGE(in English) appears on the printer control
panel display for approximately one second. Once the printer has
restarted, LANGUAGE = ENGLISHwill appear on the display.
Note
Only -VALUE+, SELECT, and GO are active while the display language
is being configured. All other keys are ignored.
If you press GO without selecting a language, the printer will bring
itself online and all subsequent messages will be displayed in
English. However, since no display language was selected, the
LANGUAGE = ENGLISHmessage will reappear (after the power-on self
test) when the printer is next turned on. This message will be
displayed every time the printer is turned on until you select a
language through the configure language mode.
2
3
Press -VALUE+ until the language you want appears on the
display.
Press SELECT to save the selection.
An asterisk (*) appears to the right of the selection. The language
selected will be the default language until another selection is
made by restarting the printer in the configure language mode.
4
5
Press GO.
Turn the printer off (power button out).
EN Step 5: Changing the Printer Control Panel Overlay and Language (Optional) 17
Step 6: Installing the Consumables
Figure 4
The following parts (consumables) are included with the printer:
A
Imaging Drum
Black Toner Cartridge
Color Toner Cartridges: yellow, magenta, and cyan
B
C
Figure 5
Install the consumables in the printer in this order:
A
B
C
Imaging Drum
Black Toner Cartridge
Color Toner Cartridges (behind the clear door are three slots, one
for each of the color toner cartridges)
18
EN
To install the imaging drum
CAUTION
To prevent damage to the printer, do not
move the printer after the imaging drum
or any of the toner cartridges have been
installed.
1 Leave the printer powered on and
open the front door of the printer (A).
Swing the upper (blue) lever to the
right (B). Press the white button on
the lower (green) lever and swing the
lever to the right (C).
2 Remove the imaging drum from its
packaging.
CAUTION
A gray cover (D) protects the drum's
cylinder. Do not remove this cover; it will
come off when you perform step 3,
below.
3 Line up the guides and push firmly to
slide the new drum into the printer.
The cylinder’s cover will slide off as
the drum enters the printer. Set the
cover aside.
4 Swing the upper (blue) lever to the
left. Then swing the lower (green)
lever back to the left, making sure it
clicks into place.
Note
If the lever does not return to its original
position, make sure that the imaging
drum is all the way in the printer.
EN
Step 6: Installing the Consumables 19
To install the black toner
cartridge
1 Remove the black toner cartridge
from its packaging.
2 Hold the cartridge with both hands
and gently rock it several times to
distribute the toner.
Note
Do not shake or rock the cartridge if the
orange ring has been removed.
CAUTION
Do not lift or remove the shutter (A) on
the cartridge.
3 Align the arrow on the top of the
cartridge with the arrow at the top of
the opening and slide the cartridge
into the printer.
20
EN
4 Place one hand on the cartridge and
use the other hand to pull the orange
ring and remove the seal. Set the
seal aside.
Note
If toner gets on fabric, wipe the toner off
with a dry cloth and then wash the
clothing in cold water. Warm water or the
heat of a dryer will set toner into fabric.
5 Swing the upper (blue) lever to the
left.
Note
If the lever does not return to the left,
make sure the cartridge is all the way in
the printer and the orange seal was
removed.
Note
Reset the toner levels when you replace
the toner cartridges. See the user guide
for more information on resetting the
toner levels.
EN
Step 6: Installing the Consumables 21
To install the color toner
cartridges
1 Turn the printer on (power button in).
2 Press the blue button below the clear
door to turn the color toner carousel
to the slot marked with a yellow
sticker.
Note
The carousel will not rotate unless the
clear door is closed, the imaging drum
and black toner cartridge are installed
completely (including removing the
orange seal from the black toner
cartridge and swinging the upper lever to
the left), and the upper right door is
closed.
If the clear door is opened while the
carousel is rotating, a printer error will
occur. Turn the printer off and then turn
the printer on to clear the error message
from the control panel display.
3 Open the clear door.
4 Swing the blue lever next to the toner
cartridge all the way to the right.
22
EN
5 Remove the toner cartridge that
matches the color of the sticker in the
carousel slot from its packaging.
CAUTION
Do not lift or remove the shutter (A) on
the cartridge.
Hold onto the ends of the toner
cartridge. Squeezing the shutter area
may cause damage to the cartridge.
6 Align the arrow on the top of the
cartridge with the arrow at the top of
the opening and slide the cartridge
into the printer.
Note
If the cartridge does not slide completely
into the printer, make sure that the color
of toner in the cartridge matches the
colored sticker on the slot.
7 Place one hand on the cartridge and
use the other hand to pull the orange
ring and remove the seal. Set the
seal aside.
8 Push the blue locking lever two clicks
to the left.
Note
If toner gets on fabric, wipe the toner off
with a dry cloth and then wash the
clothing in cold water. Warm water or the
heat of a dryer will set toner into fabric.
EN
Step 6: Installing the Consumables 23
9 Close the clear door.
Note
If the clear door does not close, make
sure that the blue lever is all the way to
the left and the orange seal was
removed.
10 Press the blue button to rotate the
carousel to the slot marked with a
magenta sticker and repeat steps 3
through 9.
11 Press the blue button to rotate the
carousel to the slot marked with a
cyan (blue) sticker and repeat steps 3
through 9.
12 Close the front door; the printer will
bring itself online within a few
minutes and READYwill appear on the
control panel display.
Note
Reset the toner levels when you replace
the toner cartridges. See the user guide
for more information on resetting the
toner levels.
24
EN
Step 7: Loading the Input Trays
Figure 6
The printer has the following input trays:
A
B
C
D
Tray 1 (multipurpose tray)
Tray 2 (some printer models only)
Tray 3
Tray 4 (some printer models only)
These input trays contain media guides that are preset at the factory
to a default media size, either letter or A4.
For more information about printing on different sizes and types of
media, see the online user guide or the quick reference guide.
EN
Step 7: Loading the Input Trays 25
Loading media into trays 2
(some printer models only)
and 3
Note
Before loading media into trays 2 and 3,
verify that the spacers were removed
from both trays when “Step 2: Unpacking
the Printer” was performed.
1 Firmly grip the handle in the center of
the tray, squeeze the release lever,
and pull the tray out until it stops.
Depending on your country, input trays
arrive adjusted for either A4- or letter-
sized media. To load A4- or letter-sized
media, proceed to step 8; otherwise,
continue with step 2.
2 Turn the media-guide lock to the
unlocked position.
3 Slide the front media guide to the size
that matches the media size you are
loading.
4 Turn the media-guide lock to the
locked position.
26
EN
5 Adjust the left media guide by
pushing it in (A) and lifting it up and
out (B).
Note
Lift here (C) to remove paper from the
tray.
6 Position the guide over the
appropriate media size marked in the
tray.
7 Press the guide into the rear slot (D),
and then lower it down (E) into the
front slot (F). Make sure the guide is
not skewed.
8 Load media into the tray up to the
media-fill mark. For example, up to
500 sheets of 20 lb. (75 g/m2) bond
paper will fit in the tray. For
information on loading and orienting
media, see the online user guide or
the quick reference guide.
Note
Do not fill input trays above the media-fill
mark. Too much media in the input trays
can cause media jams.
EN
Step 7: Loading the Input Trays 27
9 Make sure that the media-size tab on
the front of the tray is set to the
correct media size.
10 Slide the tray back into the printer.
11 Attach the left output bin (A) to the left
side of the printer if you did not install
an optional multi-bin mailbox.
Set the media type for trays 2 and 3 in
the printer control panel. For
instructions, see “Step 8: Configuring
Input Trays.”
Note
Always configure the media type in the
printer control panel to prevent users
from printing on the wrong media type.
28
EN
Loading media in the optional
tray 4
Note
Before loading media into tray 4, verify
that the spacers were removed from the
tray when “Step 2: Unpacking the
Printer” was performed.
1 Firmly grip the handle in the center of
the input tray, squeeze the release
lever, and pull the tray out until it
stops.
Depending on your country, tray 4
arrives adjusted for either A4- or letter-
sized media. To load A4- or letter-sized
media, proceed to step 5; otherwise,
continue with step 2.
2 Adjust the front guide by pulling up on
the pin (A), placing the guide into the
slots on the top and bottom of the tray
that correspond to the media size you
are loading (B), and pushing in the
pin.
3 Repeat step 2 to adjust the back
guide.
4 Repeat step 2 to adjust the left media
guide.
Note
To load 11-by-17 inch media, rotate the
left media guide 90°, move it to the back
of the tray, and place it into the slots on
the top and bottom of the tray that
correspond to 11-by-17.
EN
Step 7: Loading the Input Trays 29
5 Load media into the tray up to the
media-fill mark. For example, up to
2,000 sheets of 20 lb. (75 g/m2) bond
paper will fit in the tray. For
information on loading and orienting
media, see the online user guide or
the quick reference guide.
Note
Do not place anything in tray 4 to the left
of the media guides (C) or the printer will
not lift media out of the tray. Also, do not
fill media above the media-fill mark on
the left media guide. Too much media in
the tray can cause media jams.
6 Press down on all four corners of the
media stack to ensure the media
rests flat in the tray.
7 Close tray 4.
Set the media type for tray 4 in the
printer control panel. For instructions,
see “Step 8: Configuring Input Trays.”
Note
Always configure the media type in the
printer control panel to prevent users
from printing on the wrong media type.
30
EN
Step 8: Configuring Input Trays
When input trays are configured correctly, the printer will print based
on media type and size and will automatically use the correct input
tray.
For example, tray 2 could contain letterhead; tray 3, plain legal-sized
paper; and tray 4, plain letter-sized paper. If the trays are configured
correctly, when you set up a print job you can choose the media type
and size in the printer driver, and the printer will automatically print
from the correct input tray.
Tray 1 Auto
From the control panel, you can also set the media size and type for
tray 1 to AUTO. The printer tries to match the media size and/or type
specified for the current print job in the print driver to the settings in
the control panel and prints from tray 1 if it can. For example, if you
set the media size and type for tray 1 to AUTO in the control panel,
load letter-size transparencies into tray 1, and send a job to the
printer specifying plain Letter in the print driver, the printer prints from
tray 1 even if other trays are configured for plain Letter. You can use
the AUTO setting to override the printer's tray selection process,
forcing the printer to print from tray 1 regardless of the media size
and/or type specified in the print driver or loaded in tray 1.
Note
Although tray 1 does not fully sense the media size, the printer will not
print on media that it senses is the wrong width.
EN
Step 8: Configuring Input Trays 31
Configuring Media Type and Size
Configuring the media type is beneficial for several reasons:
z
z
z
Configuring the media type prevents printing on the wrong (and
possibly more expensive) media.
If a user changes the type of media in an input tray, other users
can still print on the correct media.
The printer will automatically adjust its print speed to
accommodate special media (such as card stock, labels, and
transparencies). These adjustments will give the highest quality
output, saving time and resources.
Note
If the media type is not set correctly, then the printer might not print on
the correct media or at the correct speed for the media type, which
can result in poor print quality.
To configure media type and size
Follow the steps below to configure the media type.
1
Press MENU until PAPER HANDLING MENUappears on the printer
control panel display.
2
3
Press ITEM until TRAY [Number] TYPE =appears on the display.
Press -VALUE+ until the correct media type appears on the
display.
4
Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.
To configure the media size in tray 1, repeat steps 1-4 (“size” will
replace references to “type”).
Note
Tray 2, tray 3, and the optional tray 4 automatically sense the media
size.
5
Repeat steps 2 through 4 to configure media type in another tray.
- Or -
Press GO to bring the printer online.
32
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Step 9: Printing a Configuration Page
Use the printer control panel to print a configuration page and verify
that the printer was installed correctly. Configuration pages include
the following information:
z
General information about the printer (such as serial number and
number of pages printed since most recent maintenance)
z
z
z
Installed languages
Print job errors
Memory available and installed dual inline memory modules
(DIMMs)
z
z
z
z
z
z
z
z
Control panel and printer hard disk security
Installed optional equipment (such as a tray 4 or duplexer)
Tray configuration
Network configuration
Duplex registration
Toner status
Paper status
Color settings
To print a configuration page
1
Press MENU until INFORMATION MENUappears on the printer
control panel display.
2
3
Press ITEM until PRINT CONFIG PAGEappears on the display.
Press SELECT to print the configuration page. The printer will
automatically bring itself online.
For more information about printing configuration pages, see the
online user guide.
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Step 9: Printing a Configuration Page 33
To verify communication with a parallel cable
To verify that the printer and computer are set up correctly to
communicate with each other, print a directory list.
1
Turn the computer and printer on and wait for the printer to bring
itself online (the printer is online when the Ready light on the
printer control panel is lit).
2
At the MS-DOS® prompt, type DIR>LPT1 and press ENTER.
Note
If you are using a UNIX® environment, use the equivalent commands.
3
4
If the Data light on the printer control panel display stays on,
press GO. Otherwise, go to step 4, below.
If the printer prints the directory list, the printer setup is complete
and the printer is ready for the software to be set up to work with
the new printer.
- Or -
If a message appears on the printer control panel, see the online
user guide for more information about the message.
- Or -
If the printer neither prints the directory list nor displays an error
message on the printer control panel, check that all power cables
are plugged in and that all cables connecting the printer and
computer are securely fastened.
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Communicating with an optional HP JetDirect
internal print server
If the printer contains an optional HP JetDirect internal print server,
and you cannot communicate with the printer over the network, verify
the operation of the print server. Check the JetDirect configuration
page, which was printed when the steps under “To print a
configuration page” were performed. If the message “I/O CARD
READY” does not appear on the JetDirect configuration page, see the
troubleshooting section of the HP JetDirect Print Server Software
Installation Guide.
HP JetDirect 10/100TX print server
If the printer contains an optional HP JetDirect 10/100TX print server,
check to see that the print server was able to link to the network:
z
Check the link-speed indicators (10 or 100) on the print server. If
both are off, the print server failed to link to the network.
z
Check the JetDirect configuration page, which was printed when
the steps under “To print a configuration page” were performed.
The message “LOSS OF CARRIER ERROR” indicates that the print
server failed to link to the network.
If the print server failed to link, verify that all cables are correctly
connected. If all cables are correctly connected and the print server
still fails to link, turn the printer off and then on. After READYappears
on the control panel, verify that the print server has connected. If the
printer server did not connect, follow the steps below to reconfigure
the print server:
1
2
Remove the HP JetDirect 10/100TX print server.
Use jumpers P1, P2, and P3 to manually configure the print
server for either 10 or 100 Mbps (megabits per second) link
speed, and Full- or Half-duplex operation according to the table
below:
EN
Step 9: Printing a Configuration Page 35
Print Server Operation Jumper P1
Jumper P2
Jumper P3
Autonegotiation
Enabled
AUTO
—
—
100 Half-duplex
100 Full-duplex
10 Half-duplex
10 Full-duplex
(not AUTO)
(not AUTO)
(not AUTO)
(not AUTO)
100
H
100
(not H)
H
(not 100)
(not 100)
(not H)
3
4
Reinstall the print server.
Verify that the configuration of the connecting network device
(such as a 10/100TX network switch) matches. For example, to
set the print server for 100TX Full-duplex operation, the port on
the network switch must also be set for 100TX Full-duplex
operation.
5
Turn the printer off and back on and check the print server
operation. If the print server fails to link, contact a local authorized
HP dealer or service representative.
36
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Step 10: Understanding the Software
CD-ROMs are included with this printer. The CD-ROMs are divided
by language. Under each language, the files are divided by operating
system. All of the software and components (including the online user
guide) that are available for the specific language and operating
system are included under each operating system.
Structure of the CD-ROMs
Directories on the CDs:
Directory
Subdirectory 1 Subdirectory 2
Subdirectory 3
\<language>
(for example,
\ENGLISH,
\DANSK,
\<operating
system>
(for example,
\WIN3x,
\DISK1...DISKn, Files
(depending on directory
path)
Files
\DEUTSCH,
and so forth)
\WIN9x,
\WINNT,
Autocad,
Pantone, OS2,
ICM, and so
forth)
Note
Depending on the operating system in use, some of the directories
might not be visible. For example, if you are using Microsoft
Windows 9x, you will not be able to access the Macintosh directory.
EN
Step 10: Understanding the Software 37
Installing the Software
For printers with the optional HP JetDirect internal print server, you
might have to set certain network parameters depending upon the
network configuration. For most networks, you can configure these
parameters from the HP Web JetAdmin software which is available on
set network parameters in the printer control panel, see the online
user guide.
For information about sharing the printer through the parallel port
connection, see the computers documentation.
z
z
z
For Microsoft Windows network installation instructions, see
Step 11: Windows Network Installation.
For IBM LAN server network installation instructions, see
Step 12: IBM LAN Server Network Installation.
For Macintosh network installation instructions, see Step 13:
Macintosh Network Installation.
A variety of the following operating systems are also supported by this
printer, but the software must be obtained from the HP Web site:
z
z
z
HP-UX
SunOS
Solaris
To order the software, call your operating system software vendor or
contact HP through CompuServe, the World Wide Web, HP
Distribution, or HP FIRST. See the online user guide for addresses,
phone numbers, and URLs of these services.
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Accessing the Online User Guide
The online user guide is automatically installed with the Typical install.
If you want to install only the online user guide, use the Custom option
from the installer. (See Step 11: Windows Network Installation.)
The online user guide and the software needed to read the guide—
AdobeTM Acrobat Reader—can be installed on your computers hard
disk or can be read from the CD-ROM drive.
The reader software allows you to scroll through the online user
guide, by pressing PAGE UP and PAGE DOWN or by using a mouse to
click the scroll bar.
Additionally, it offers fast access to subjects in which you are
interested through its table of contents and its index. Table of
Contents and Index should always be displayed on the left-hand side
of the screen. The table of contents or index will be displayed
automatically when you click them. When the table of contents or the
index is displayed on the screen, simply click the subjects to display
the information.
There are additional navigation tools and viewing options under the
View and Tools menus to help you explore the online user guide.
To access the online user guide from the hard disk
z
Microsoft Windows 9x, Windows NT, and Windows 2000 users
click Start, point to Programs, then HP LaserJet, and click the
online user guide icon.
z
z
Microsoft Windows 3.1 x users locate the HP LaserJet group and
double-click the online user guide icon.
Macintosh users locate the HP LaserJet group and double-click
the online user guide icon.
EN
Step 10: Understanding the Software 39
To access the online user guide from the CD-ROM
1
Insert the CD-ROM that corresponds to your language into the
CD-ROM drive.
2
If you already have Adobe Acrobat Reader installed on your
computer’s hard drive, open Acrobat Reader and then open the
online user guide from your CD-ROM drive.
-Or-
If you do not already have Adobe Acrobat Reader, use your
operating systems file management utility to locate the online
user guide and then double-click the online user guide. Then
locate Adobe Acrobat Reader and double-click Adobe Acrobat
Reader.
Additional Information
Information that was not available when this guide was printed can be
found in the readme file, which is copied onto the hard disk during
installation.
40
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Step 11: Windows Network Installation
In Microsoft Windows 9x, Windows NT® 4.0, and Windows 2000, the
installation software detects both the version of Windows that is in
use and the language that is selected in the operating system. The
installation software then installs printer drivers and printing software
that are appropriate for the system.
For Novell NetWare networks, install the software on the workstation.
For Windows NT and Windows 2000 networks with a client server,
install the software on the server. For Windows 9x peer-to-peer
networks, install the software on all workstations that need access to
the printer.
The installation software does not support shared Windows 3.1
environments.
To install the Windows printer software for system
administrators
1
Depending on the environment, log onto the workstation or log
onto the server with Supervisor or Administrator privileges.
2
Quit all applications, virus checkers, and TSR (terminate stay
resident) programs. These programs can be turned back on after
the installation.
3
4
Insert the CD-ROM into the CD-ROM drive. The installer should
automatically run; go to step 8. If the installer does not
automatically run, continue to step 4.
In Windows 3.1, choose Run from the File menu.
- Or -
In Windows 9x, NT 4.0, or Windows 2000, click Start, then click
Run.
5
6
Type D:\Setup.exe on the command line. (This assumes that
the CD-ROM drive is the D drive.)
Click OK.
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Step 11: Windows Network Installation 41
7
8
To install printer software for the language and version of
Windows on the computer, click Continue.
To install printing software in another language, click Exit and use
the Structure of the CD-ROMs section in Step 10: Understanding
the Software to find the path for the language you want to install.
For example, to install printing software for Windows 9x in
Spanish, the path is D:\Espanol\Win 95\Disk1\Setup.exe.
Choose an installation type that fits your needs.
Installation Type
Components Installed
Typical Installation
Custom Installation
PCL and PostScript drivers, and the online user guide
Allows you to choose components
Note
To make the PCL driver the default driver, see the read8550.wri file on
the CD ROM.
9
If you do not already have a port set up, choose LPT1 when
prompted to choose a port for the printer. You can assign the
correct port when you configure the printer on the network.
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Configuring the Printer on the Network
Before you can use the printer, configure it on the network. HP
recommends that you use a printer management utility such as the
HP Web JetAdmin software, PCONSOLE, or NWADMIN. Configuring
the printer on the network involves steps such as setting up a print
queue or port.
To configure the printer, see the information for this network contained
in the HP JetDirect Print Server Software Installation Guide.
The printer can also be configured in the printer control panel. To
configure the printer in the printer control panel, see the online user
guide.
Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the clients’ workstation. Rather than distributing the
compact disc to each client, disk images of the installation software
can be placed in a public directory or onto diskettes. The Windows
installer has a mode that creates custom disk images. This option
allows administrators to create a unique installer image in a directory
of their choice. For example, you can create a version of the installer
containing only the PCL driver and the online user guide on a network
drive that is accessible to other users.
When you run the installer, it automatically detects the operating
system and default language running on the workstation. The custom
disk image created uses these default language and operating
system selections. To create a custom disk image for a specific
language or operating system, run the Windows installer on a
workstation that uses that operating system or language, or use a
different tool to create the disk images. Use a file management tool
such as Windows File Manager or XCOPY to copy disk images. Use
the Structure of the CD-ROMs section in Step 10: Understanding the
Software to determine the location of the disk images on the
CD-ROM. For example, to copy disk images for Windows 9x in
Spanish, the path on the CD-ROM is d:\Espanol\Win95.
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Step 11: Windows Network Installation 43
Creating Disk Images with the Windows Installer
1
Insert the CD-ROM into the CD-ROM drive.
2
In the Windows 3.1x Program Manager, select Run from the File
menu.
- Or -
In Windows 9x, NT 4.0, or Windows 2000, click Start then select
Run.
3
Type D:\<language>\<OS>\Disk1\Setup.exe on the
command line. (This assumes that the CD-ROM drive is the D
drive.)
4
5
6
Click OK.
Click Continue.
When you are prompted to choose the method of installation,
click Disk Images.
7
8
Click Browse to assign a path to the drive and directory to which
you want to copy.
Click Continue and follow the instructions on the screen.
Installing the Printer Software for Network
Clients
Before network clients can print to the printer, the printers software
must be installed on their workstations. The installation procedures
are similar to the installation procedures for system administrators.
Install the software by running Setup.exe from the root directory of the
CD-ROM or from a disk image copied with Disk Images.
z
To install network client software, choose Typical Installation,
which includes PCL and PostScript drives and the online user
guide for Windows 3.1, Windows 9x, Windows NT, and Windows
2000.
44
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Note
Do not install the PCL or PostScript drivers on workstations that
connect to Windows NT and Windows 2000 servers when you install
other network client software. Clear the PCL and PostScript Driver
check boxes in the Components list during the Custom Install. The
drivers will be installed from the server when you connect to a
network printer (later in this section).
z
For a custom installation on a Windows 3.1 or 9x workstation, use
the custom installation option in the installer.
For more information, see the chapters on peer-to-peer networks in
the HP JetDirect Print Server Software Installation Guide.
Connecting Network Clients to the Printer
After installing the software on a workstation, you must connect the
workstation to the printer.
z
z
Workstations in Windows 9x can be connected to the print server
or directly to the printer.
Workstations in Windows NT, Windows 2000, and Windows 3.1
can be connected to the print server.
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Step 11: Windows Network Installation 45
To connect workstations to the print server
Connect the printer drivers to the printer on the proper port.
z
z
z
In Windows 3.1, double-click Printers in the Control Panel, then
select Connect to connect the printer driver to the network. If the
network port is not visible in the Ports list, then click Network and
complete the Connect to Network dialog box.
In Windows 9x, select the printer in the Printers folder. Then from
the File menu, select Properties. Select the correct port on the
Details tab. If the port is not present, click Add Port and browse
for the correct path to the printer.
When you connect to a network printer from a Windows NT or
Windows 2000 workstation, the printer driver will be automatically
installed if you use a Windows NT or Windows 2000 server. If the
operating system is unable to install the driver from the server,
you can install the driver from the CD-ROM. If you are prompted
for the driver, browse for HPB8550S.INF (PostScript) or
HPB8550C.INF (PCL 5c) in the \<language>\WINNT\<OS>\Disk1
subdirectory, where <language> is your currently selected
language and <OS> is your current operating system.
Note
To connect to a network printer from a Windows NT or Windows 2000
workstation, you must have administrator privileges on that
workstation.
In Windows NT and Windows 2000, there are three options for
connecting to a network printer:
z
Open Network Neighborhood and locate the printer on the
network. Drag and drop the printers icon from Network
Neighborhood to the Printers folder.
z
z
Open Network Neighborhood and double-click the printer icon.
Follow the instructions on the screen for connecting to a printer.
Use the Add Printer Wizard in the Printers folder to connect to a
network printer.
46
EN
To connect Windows 9x, Windows NT 4.0, and
Windows 2000 workstations directly to the printer
1
2
3
4
5
6
7
8
Click Start.
Click Settings.
Click Printers.
Right-click the icon for this printer to open a shortcut menu.
Click Properties on the shortcut menu.
Click the Details tab.
Click Add Port.
Select Other and highlight HP JetDirect Port by clicking it. This
opens the Add HP JetDirect Port Wizard.
9
Follow the instructions in Add HP JetDirect Port Wizard for
TCP/IP printer or IPX/SPX printer.
For more information, see the HP JetDirect Print Server Software
Installation Guide.
EN
Step 11: Windows Network Installation 47
Step 12: IBM LAN Network Installation
Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the clients workstation. Rather than distributing the
CD-ROM to each client, disk images of the installation software can
be placed in a public directory or onto diskettes.
Use a file management tool to copy disk images. Use the Structure of
the CD-ROMs section in Step 10: Understanding the Software to
determine the location of the disk images on the CD-ROM.
Installing the Printer Software for Network
Clients
Use the following information to install the OS/2 PCL driver or OS/2
PostScript driver on OS/2 systems (versions 2.0 with Service Pak or
later of the OS/2 operating system).
To install a driver if a printer was NOT selected during
the OS/2 installation
1
Double-click the Templates Folder in the OS/2 system folder.
2
Using the right mouse button, drag the Printer template to the
desktop. The Create a Printer window opens.
3
4
5
In the Name field, type a name for the printer.
Click the port to which the printer is connected.
Click Install new printer driver. A window appears with a list of
the printer drivers that are shipped with OS/2.
6
7
Click Other printer driver.
Insert the CD-ROM into the CD-ROM drive.
48
EN
8
9
In the Directory field, type:
D:\english\OS2\<driver\
(This assumes that the CD-ROM drive is the D drive and that you
are installing the English driver.)
For <driver>, type: PCL or PS.
Click Refresh. Printer drivers appear in the window.
10 Select the HP Color LaserJet 8550 driver.
11 Click Install.
To install a driver if the printer was selected during
the OS/2 installation
1
2
3
4
5
6
7
8
Right-click the printer icon on the desktop.
Select Settings or Properties.
Click the Printer Driver tab.
Right-click one of the printer driver objects.
Click Install.
Select Other OS/2 printer driver.
Insert the CD-ROM into the CD-ROM drive.
In the Directory field, type:
D:\english\OS2\<driver\
(This assumes that the CD-ROM drive is the D drive and that you
are installing the English driver.)
For <driver>, type: PCL or PS.
9
Click Refresh. Wait until the window fills with printer drivers.
10 Select HP Color LaserJet 8550.
11 Click Install.
Connecting Network Clients to the Printer
After installing the end-user software on a client workstation, you
must connect the printer drivers to the printer on the proper port.
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Step 12: IBM LAN Network Installation 49
Step 13: Macintosh Network Installation
Installing the Macintosh Printer Software
The Macintosh printer driver for this printer supports system version
7.0 or later.
For an EtherTalk or LocalTalk network, install the software on each
workstation. The installation procedures are the same for an
administrator and a client workstation. The Mac OS portion on the
compact disc contains an installer program for each language.
Find the language that is appropriate for the operating system and
then use the installer program for that language.
To install printer software for system 7.5 or later
1
Restart the computer while holding down the space bar. This
opens the Extensions Manager.
2
From the Extensions Manager, disable all extensions except the
ones needed to run the CD-ROM drive.
3
4
5
Close the Extensions Manager.
Insert the CD-ROM into the CD-ROM drive.
Double-click HP Color LaserJet 8550 Printer Installer for your
language and then follow the instructions on the screen.
6
7
8
After you complete the installation, restart the computer while
holding down the space bar.
Open the Extensions Manager and re-enable the extensions you
disabled in step 2 above.
In Chooser, select HP Color LaserJet 8550. (For instructions,
see Connecting Network Clients to the Printer later in this
section.)
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Connecting Network Clients to the Printer
If you are not using a print spooler or a print queue, follow the
directions below to connect the printer drivers to the printer
automatically. If you are using a print spooler or if the automatic setup
is unsuccessful, follow the directions below to configure the printer
driver manually.
To connect to the printer automatically
1
From the Apple menu, select Chooser.
2
From the list of icons along the left side of Chooser, click HP
LaserJet.
3
4
In the AppleTalk Zones box, click the zone where the printer is
located (if applicable).
From the list of printer names along the right side of Chooser,
select the name of the printer (even if it is the only one that
appears).
Note
You might have to print a configuration page to determine the printers
AppleTalk name.
5
6
Click Setup. A status dialog box appears while the printer driver
attempts to communicate with the printer.
If the setup is successful, you will be returned to Chooser and an
icon appears next to the selected printer. Close Chooser.
- Or -
If setup was not successful, go to the procedure below.
To configure the printer driver manually
1
From the Apple menu, select Chooser.
2
From the list of icons along the left side of Chooser, click HP
LaserJet.
3
In the AppleTalk Zones box, click the zone where the printer is
located (if applicable).
EN
Step 13: Macintosh Network Installation 51
4
From the list of printer names along the right side of Chooser,
select the name of the printer (even if it is the only one that
appears).
5
6
7
8
9
Click Setup.
Click Select PPD.
From the list of PPD files, click HP Color LaserJet 8550 Printer.
Click Select.
Click Configure.
10 Enter the appropriate selections for the printers installed options
and click OK.
11 Click OK to complete the setup. An icon appears next to the
name of the printer.
12 Close Chooser.
Configuring the Printer on the Network
Configure the printer in one of two ways:
z
z
Print directly to the printer through EtherTalk.
Print through the network by printing to a print queue. Set up the
print queue using the network software.
The HP LaserJet Utility allows printer settings such as printer name
and preferred zone to be configured from the Macintosh system. HP
recommends that only system administrators use the printer
configuration capabilities of this utility.
If the printer is to be serviced by a print spooler, set up the printers
name and zone before configuring the spooler to capture the printer.
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Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the clients workstation. Rather than distributing the
CD-ROM to each client, disk images of the installation software can
be placed in a public directory or onto diskettes.
Use a file management tool to copy disk images. Use the Structure of
the CD-ROMs section in Step 10: Understanding the Software to
determine the location of the disk images on the compact disc.
Installing the Macintosh Printer Software for
Network Clients
The installation procedures are the same for an administrator or a
client workstation. Follow the instructions detailed in Installing the
Macintosh Printer Software at the beginning of this section.
EN
Step 13: Macintosh Network Installation 53
Troubleshooting Checklist
If the printer does not appear to be functioning correctly, check the
following items:
Problem or Error Message
Solution
The printer control panel display is
blank.
Make sure the printer’s power switch is on.
The printer might be in Power Save mode. Press Go.
This printer may require 220 volts of power and is only being
supplied with 110 volts.
Make sure all power cables are securely attached and
plugged into a grounded power source.
The printer control panel displays
OFFLINE
Press Go.
Printer control panel displays
EIO 1 INITIALIZING.
Either no cable, a bad cable, or only a LocalTalk cable is
attached to the HP JetDirect internal print server.
For LocalTalk connections, the message should disappear
after approximately 5 minutes, during which normal printing is
possible. Check the cable connection.
The HP JetDirect internal print server might be improperly
installed. Reinstall the print server.
There might be a network problem. See the HP JetDirect Print
Server Software Installation Guide. Also, see Step 4:
Connecting the Printer to the Network about how to add
50-Ohm terminators, if necessary.
Cannot print from the computer using a The cable might be installed incorrectly, too long, or faulty.
parallel cable.
Remove the cable and reconnect it, making sure it is securely
connected. Try another parallel cable that is 30 feet or less,
IEEE-1284 compliant, with a “C” size connection. Replace the
cable with an HP parallel cable (part number C2946A) or
equivalent.
The wrong port might be selected or rerouted. Check the
MODE statement in the AUTOEXEC.BAT file. In Windows 3.1,
look in the Control Panel to see which port is selected. In
Windows 9x, Windows NT, or Windows 2000, check the
Parallel Port Capture.
There might be a bad port on the computer or printer. Try
using a different port or, if possible, a different computer or
printer to isolate the problem.
54
EN
Cannot print using a sharing device.
Try to isolate the cause of the problem. Test the printer using a
cable connected directly from the computer to the printer.
Contact the sharing device vendor for troubleshooting steps.
Random garbage characters are
printing.
The interface cable might be bad or loose. Check the cable
and connection. Try another parallel cable that is 30 feet or
less, IEEE-1284 compliant, with a “C” size connection.
Replace the cable with an HP Parallel cable (part number
C2946A) or equivalent.
Printer control panel displays
CLEAR PAPER JAM.
Media might be jammed in one of several locations. Clear all
jams according to instructions in the quick reference guide.
Printer control panel displays an
unfamiliar message.
Turn the printer off, then back on. If the message does not
clear, see the online user guide for more information.
For more printer control panel messages and troubleshooting
solutions, see the online user guide.
EN
Troubleshooting Checklist 55
56
EN
EN
Troubleshooting Checklist 57
58
EN
Copyright© 2000
Hewlett-Packard Company
Printed in USA 04/00
Manual Part No.
C7096-90923
*C7096-90923*
*C7096-90923*
C7096-90923
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
|