EPSON ACULASER C3900 User Manual

User’s Guide

NPD4278-02 EN

AcuLaser C3900 Series User’s Guide

4. You may assign its rights under this Agreement to an assignee of all of Licensee’s right and interest

to such Software and Documentation (“Assignee”) provided you transfer to Assignee all copies of

such Software and Documentation Assignee agrees to be bound by all of the terms and conditions

of this Agreement.

5. You agree not to modify, adapt or translate the Software and Documentation.

6. You agree that you will not attempt to alter, disassemble, decrypt, reverse engineer or decompile

the Software.

7. Title to and ownership of the Software and Documentation and any reproductions thereof shall

remain with Epson and its licensor.

8. Trademarks shall be used in accordance with accepted trademark practice, including

identification of the trademark owner’s name. Trademarks can only be used to identify printed

output produced by the Software. Such use of any trademark does not give you any rights of

ownership in that trademark.

9. You may not rent, lease, sublicense, lend or transfer versions or copies of the Software Licensee

does notuse, or Software contained on any unusedmedia, exceptas part of the permanenttransfer

of all Software and Documentation as described above.

10. IN NO EVENT WILL EPSON OR ITS LICENSOR BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL INDIRECT, PUNITIVE OR SPECIAL DAMAGES,

INCLUDING ANY LOST PROFITS OR LOST SAVING, EVEN IF EPSON HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY

THIRD PARTY. EPSON OR ITS LICENSOR DISCLAIMS ALL WARRANTIES WITH

REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT

LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION

OF INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, SO THE ABOVE

LIMITATIONS MAY NOT APPLY TO YOU.

11. Notice to Government End Users: The Software is a “commercial item,” as that term is defined at

48 C.F.R.2.101, consisting of “commercial computer software” and “commercial computer

software documentation,” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R.

12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government End Users acquire the

Software with only those rights set forth herein.

12. You agree that you will not export the Software in any form in violation of any applicable laws and

regulations regarding export control of any countries.

AcuLaser C3900 Series User’s Guide

About Adobe Color Profile

ADOBE SYSTEMS INCORPORATED

COLOR PROFILE LICENSE AGREEMENT

NOTICE TO USER: PLEASE READ THIS CONTRACT CAREFULLY. BY USING ALL OR ANY

PORTION OF THE SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS

SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF

YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT USE THE

SOFTWARE.

1. DEFINITIONS In this Agreement, “Adobe” means Adobe Systems Incorporated, a Delaware

corporation, located at 345 Park Avenue, San Jose, California 95110. “Software” means the

software and related items with which this Agreement is provided.

2. LICENSE Subject to the terms of this Agreement, Adobe hereby grants you the worldwide,

non-exclusive, nontransferable, royalty-free license to use, reproduce and publicly display the

Software. Adobe also grants you the rights to distribute the Software only (a) as embedded within

digital image files and (b) on a standalone basis. No other distribution of the Software is allowed;

including, without limitation, distribution of the Software when incorporated into or bundled

with any application software. All individual profiles must be referenced by their ICC Profile

description string. You may not modify the Software. Adobe is under no obligation to provide any

support under this Agreement, including upgrades or future versions of the Software or other

items. No title to the intellectual property in the Software is transferred to you under the terms of

this Agreement. You do not acquire any rights to the Software except as expressly set forth in this

Agreement.

3. DISTRIBUTION If you choose to distribute the Software, you do so with the understanding that

you agree to defend, indemnify and hold harmless Adobe against any losses, damages or costs

arising from any claims, lawsuits or other legal actions arising out of such distribution, including

without limitation, your failure to comply with this Section 3. If you distribute the Software on a

standalone basis, you will do so under the terms of this Agreement or your own license agreement

which (a) complies with the terms and conditions of this Agreement; (b) effectively disclaims all

warranties and conditions, express or implied, on behalf of Adobe; (c) effectively excludes all

liability for damages on behalf of Adobe; (d) states that any provisions that differ from this

Agreement are offered by you alone and not Adobe and (e) states that the Software is available

from you or Adobe and informs licensees how to obtain it in a reasonable manner on or through a

mediumcustomarilyusedforsoftware exchange. AnydistributedSoftwarewillincludetheAdobe

AcuLaser C3900 Series User’s Guide

4. DISCLAIMER OF WARRANTY Adobe licenses the Software to you on an “AS IS” basis. Adobe

makes no representation as to the adequacy of the Software for any particular purpose or to

produce any particular result. Adobe shall not be liable for loss or damage arising out of this

Agreement or from the distribution or use of the Software or any other materials. ADOBE AND

ITS SUPPLIERS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS

YOU MAY OBTAIN BY USING THE SOFTWARE, EXCEPT FOR ANY WARRANTY,

CONDITION, REPRESENTATION OR TERM TO THE EXTENT TO WHICH THE SAME

CANNOT OR MAY NOT BE EXCLUDED OR LIMITED BY LAW APPLICABLE TO YOU IN

YOUR JURISDICTION, ADOBE AND ITS SUPPLIERS MAKE NO WARRANTIES,

CONDITIONS, REPRESENTATIONS OR TERMS, EXPRESS OR IMPLIED, WHETHER BY

STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE AS TO ANY OTHER

MATTERS, INCLUDING BUT NOT LIMITED TO NON-INFRINGEMENT OF THIRD

PARTY RIGHTS, INTEGRATION, SATISFACTORY QUALITY OR FITNESS FOR ANY

PARTICULAR PURPOSE. YOU MAY HAVE ADDITIONAL RIGHTS WHICH VARY FROM

JURISDICTION TO JURISDICTION. The provisions of Sections 4, 5 and 6 shall survive the

termination of this Agreement, howsoever caused, but this shall not imply or create any continued

right to use the Software after termination of this Agreement.

5. LIMITATION OF LIABILITY IN NO EVENT WILL ADOBE OR ITS SUPPLIERS BE LIABLE

TO YOU FOR ANY DAMAGES, CLAIMS OR COSTS WHATSOEVER OR ANY

CONSEQUENTIAL, INDIRECT, INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR

LOST SAVINGS, EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS OR COSTS OR FOR ANY CLAIM BY

ANY THIRD PARTY. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO

THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION. ADOBE’S

AGGREGATE LIABILITY AND THAT OF ITS SUPPLIERS UNDER OR IN CONNECTION

WITH THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT PAID FOR THE

SOFTWARE. Nothing contained in this Agreement limits Adobe’s liability to you in the event of

death or personal injury resulting from Adobe’s negligence or for the tort of deceit (fraud). Adobe

is acting on behalf of its suppliers for the purpose of disclaiming, excluding and/or limiting

obligations, warrantiesand liability asprovidedinthisAgreement, butinnootherrespectsandfor

no other purpose.

6. TRADEMARKSAdobeandtheAdobelogoaretheregisteredtrademarksortrademarksofAdobe

in the United States and other countries. With the exception of referential use, you will not use

such trademarks or any other Adobe trademark or logo without separate prior written permission

granted by Adobe.

7. TERM This Agreement is effective until terminated. Adobe has the right to terminate this

Agreement immediately if you fail to comply with any term hereof. Upon any such termination,

you must return to Adobe all full and partial copies of the Software in your possession or control.

AcuLaser C3900 Series User’s Guide

8. GOVERNMENT REGULATIONS If any part of the Software is identified as an export controlled

item under the United States Export Administration Act or any other export law, restriction or

regulation (the “Export Laws”), you represent and warrant that you are not a citizen, or otherwise

located within, an embargoed nation (including without limitation Iran, Iraq, Syria, Sudan, Libya,

Cuba, North Korea, and Serbia) and that you are not otherwise prohibited under the Export Laws

from receiving the Software. All rights to use the Software are granted on condition that such

rights are forfeited if you fail to comply with the terms of this Agreement.

9. GOVERNING LAW This Agreement will be governed by and construed in accordance with the

substantive laws in force in the State of California as such laws are applied to agreements entered

into and to be performed entirely within California between California residents. This Agreement

will not be governed by the conflict of law rules of any jurisdiction or the United Nations

Convention on Contracts for the International Sale of Goods, the application of which is expressly

excluded. Alldisputesarisingoutof, underorrelatedtothisAgreementwillbebroughtexclusively

in the state Santa Clara County, California, USA.

10. GENERAL You may not assign your rights or obligations granted under this Agreement without

the prior written consent of Adobe. None of the provisions of this Agreement shall be deemed to

have been waived by any act or acquiescence on the part of Adobe, its agents, or employees, but

only by an instrument in writing signed by an authorized signatory of Adobe. When conflicting

language exists between this Agreement and any other agreement included in the Software, the

terms of such included agreement shall apply. If either you or Adobe employs attorneys to enforce

any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to

recover reasonable attorneys’ fees. You acknowledge that you have read this Agreement,

understand it, and that it is the complete and exclusive statement of your agreement with Adobe

which supersedes any prior agreement, oral or written, between Adobe and you with respect to the

licensing to you of the Software. No variation of the terms of this Agreement will be enforceable

against Adobe unless Adobe gives its express consent, in writing, signed by an authorized

signatory of Adobe.

ICC Profile for TOYO INK Standard Color on Coated paper (TOYO Offset

Coated 3.0)

This ICC Profile (TOYO Offset Coated 3.0) characterizes Japanese offset press on Coated paper and is

fully compatible with ICC profile format.

About “TOYO INK Standard Color on Coated paper”

AcuLaser C3900 Series User’s Guide

This is the standard for color reproduction of sheet-fed offset press on Coated paper made by TOYO

INK MFG.CO., LTD. (“TOYO INK”).

This standard is made from printing test with using TOYO INK’s sheet-fed offset printing inks and

TOYO INK’s own printing conditions.

“TOYO INK Standard Color on Coated paper” is compatible with “JAPAN COLOR”.

Agreement

1. The reproduction of images on a printed material or a monitor using this ICC Profile do not

always match the TOYO INK Standard Color on Coated paper.

2. In no event will TOYO INK, its directors, officers, employees or agents be liable to you for any

damages whether direct or indirect or, consequential or incidental (including damages for loss of

business profits, business interruption, loss of business information, and the like) arising out of

the use or inability to use this ICC Profile.

3. Any and all copyrights of this ICC Profile shall remain in TOYO INK; therefore you shall not

transfer, provide, rent, distribute, disclose, or grant any rights in this ICC Profile to any third party

without the prior written consent of TOYO INK.

4. TOYO INK shall not be responsible for answering any questions related to this ICC Profile.

5. All company names and product names used in this document are the trademarks or registered

trademarks of their respective holder.

6. This ICC Profile is made by X-Rite ProfileMaker and granted TOYO INK certain license to

distribute by X-Rite, Inc..

TOYO Offset Coated 3.0 © TOYO INK MFG. CO., LTD. 2010

DIC STANDARD COLOR PROFILE LICENSE AGREEMENT

IMPORTANT: PLEASE READ THIS STANDARD COLOR PROFILE LICENSE AGREEMENT

(“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE DIC STANDARD COLOR

PROFILE, INCLUDING THE DIC STANDARD SFC_AM2.0, DIC STANDARD SFM_AM2.0, DIC

STANDARD SFU_AM2.0, DIC STANDARD SFC_FM2.0, DIC WAKIMIZU SFC_AM2.0, DIC

WAKIMIZU SFC_FM2.0, DIC ABILIO SFC_AM1.0, DIC HY-BRYTE SFC_AM1.0, DIC

STANDARD WEBC_AM2.1, DIC STANDARD WEBC_FM2.1, DIC NEWSCOLOR_AM1.0, DIC

NEWSCOLOR_FM1.0, PROVIDED BY DIC HEREWITH, AND ANY CORRESPONDIMG

ONLINE OR ELECTRONC DOCUMENTATION AND ALL UPDATES OR UPGRADES OF THE

ABOVE THAT ARE PROVIDED TO YOU (COLLECTIVELY, THE “PROFILE”).

AcuLaser C3900 Series User’s Guide

THIS LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN

INDIVIDUAL OR, IF ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND DIC

CORPORATION, A JAPANESE COMPANY (“DIC”). THIS LICENSE AGREEMENT PROVIDES

A LICENSE TO USE THE PROFILE AND CONTAINS WARRANTY INFORMATION AND

LIABILITY DISCLAIMERS. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS,

YOU MAY NOT USE THE PROFILE.

1. License Grant

DIC grants you a gratis non-exclusive and non-transferable license to use the Profile and to allow

your employees and authorized agents, if any, to use the Profile, solely in connection with their

work for you, subject to all of the limitations and restrictions in this License Agreement.

2. Ownership

The foregoing license gives you limited license to use the Profile. You will own the rights in the

media containing the recorded Profile, but DIC retains all right, title and interest, including all

not specifically granted in this License Agreement, including all copyrights, are reserved by DIC.

3. Term

a. This License Agreement is effective until terminated.

b. You may terminate this License Agreement by notifying DIC in writing of your intention to

terminate this License Agreement and by destroying, all copies of the Profile in your possession or

control.

c. DICmayterminatethisLicenseAgreementwithout priornoticetoyouifyoufailtocomplywith

any of the terms and conditions of this License Agreement (either directly or through your

employees or agents), retroactive to the time of such failure to comply. In such event, you must

immediately stop using the Profile and destroy all copies of the Profile in your possession or

control.

d. All provisions in this License Agreement relating to warranty disclaimers (Section 5) and the

limitation of liability (Section 6) shall survive any termination of this License Agreement.

AcuLaser C3900 Series User’s Guide

4. License Method and Restrictions

a. You may install and use the Profile on a single desktop computer; provided, however, that,

notwithstanding anything contrary contained herein, you may not use the Profile on any network

system or share, install or use the Profile concurrently on different computers, or electronically

transfer the Profile from one computer to another or over a network.

b. You may not make or distribute copies, fix, alter, merge, modify, adapt, sublicense, transfer, sell,

rent, lease, gift or distribute all or a portion of the Profile, or modify the Profile or create derivative

works based upon the Profile.

c. You acknowledge that the Profile is not intended for any usage which may cause death or

physical injury or environmental damage and agree not to use the Profile for such usage.

d. You shall not use the Profile to develop any software or other technology having the same

primary function as the Profile, including but not limited to using the Profile in any development

or test procedure that seeks to develop like software or other technology, or to determine if such

software or other technology performs in a similar manner as the Profile.

e. DIC and other trademarks contained in the Profile are trademarks or registered trademarks of

DIC in Japan and/or other countries. You may not remove or alter any trademark, trade names,

product names, logo, copyright or other proprietary notices, legends, symbols or labels in the

Profile. This License Agreement does not authorize you to use DIC’s or its licensors’ names or any

of their respective trademarks.

5. WARRANTY DISCLAIMER

a. THE PROFILE IS PROVIDED TO YOU FREE OF CHARGE, AND ON AN “AS-IS” BASIS, IN

ACCORDANCE WITH THE TERMS AND COONDITIONS OF THIS LICENSE

AGREEMENT. DIC PROVIDES NO TECHNICAL SUPPORT, WARRANTIES OR REMEDIES

FOR THE PROFILE.

b. DIC DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS,

IMPLIED, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,

NON-INFRINGEMENT, TITLE AND QUIET ENJOYMENT. YOU SHALL ASSUME AND BE

FULLY LIABLE AND RESPONSIBLE FOR ALL RISKS IN CONNECTION WITH YOUR USE

OF THE PROFILE. DIC DOES NOT WARRANT THAT THE PROFILE IS FREE OF DEFECTS

OR FLAWS OR WILL OPERATE WITHOUT INTERRUPTION, AND IS NOT RESPONSIBLE

FORCORRECTING OR REPAIRING ANY DEFECTS OR FLAWS, FOR FEE OR GRATIS. NO

RIGHTS OR REMEDIES WILL BE CONFERRED ON YOU UNLESS EXPRESSLY GRANTED

HEREIN.

AcuLaser C3900 Series User’s Guide

6. LIMITATION OF LIABILITY

DIC SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT,

INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, COVER OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR THE INABILITY TO

USE EQUIPMENT OR ACCESS DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS

INTERRUPTION OR THE LIKE), ARISING OUT OF THE USE OF, OR INABILITY TO USE,

THE PROFILE AND BASED ON ANY THEORY OF LIABILITY INCLUDING BREACH OF

CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE, EVEN IF DIC OR ITS REPRESENTATIVES HAVE BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE FOREGOING LIMITATIONS ON LIABILITY SHALL APPLY TO ALL ASPECTS OF

THIS LICENSE AGREEMENT.

7. General

a. This License Agreement shall be governed and construed in accordance with the laws of Japan,

without giving effect to principles of conflict of laws. If any provision of this License Agreement

shall be held by a court of competent jurisdiction to be contrary to law, that provision will be

enforced to the maximum extent permissible, and the remaining provisions of this License

Agreement will remain in full force and effect. You hereby consent to the exclusive jurisdiction

and venue of Tokyo District Court to resolve any disputes arising under this License Agreement.

b. This License Agreement contains the complete agreement between the parties with respect to

the subject matter hereof, and supersedes all prior or contemporaneous agreements or

understandings, whetheroralorwritten. Youagreethatanyvaryingoradditionaltermscontained

in any written notification or document issued by you in relation to the Profile licensed hereunder

shall be of no effect.

c. ThefailureordelayofDICtoexerciseanyofitsrightsunderthisLicenseAgreementoruponany

breach of this License Agreement shall not be deemed a waiver of those rights or of the breach.

AcuLaser C3900 Series User’s Guide

Contents

Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Adobe Color Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

ICC Profile for TOYO INK Standard Color on Coated paper (TOYO Offset Coated 3.0). . . . . . . . . . . . 6

DIC STANDARD COLOR PROFILE LICENSE AGREEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1 Introduction

Getting Acquainted with Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Space Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Software Disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

PostScript Drivers/PCL Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

PPD Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 2 Using the Printer Driver

Selecting Driver Options/Defaults (for Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Uninstalling the Printer Driver (for Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the PostScript and PCL Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Common Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Advanced Tab (PostScript Printer Driver Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

My Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Basic Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Layout Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Cover Page Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Watermark/Overlay Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Quality Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Other Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Limitations on printer driver functions installed with Point and Print. . . . . . . . . . . . . . . . . . . . . . . 27

Contents 11

AcuLaser C3900 Series User’s Guide

Chapter 3 Printer Control Panel and Configuration Menu

About the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Control Panel Indicators and Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Message Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Help Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuration Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

PROOF/PRINT MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Entering the Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

PRINT MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

PAPER MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

QUALITY MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

MEMORY DIRECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

INTERFACE MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

SYS DEFAULT MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

MAINTENANCE MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 4 Memory Direct

Memory Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printing From a Connected USB Memory Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Chapter 5 Media Handling

Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Printable Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Tray 1 (Manual Feed Tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

500-Sheet Paper Cassette Unit (Tray 3). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Duplexing (Epson AcuLaser C3900DN only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Output Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Contents 12

AcuLaser C3900 Series User’s Guide

Chapter 6 Replacing Consumables and Maintenance Parts

About Toner Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Replacing a Toner Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Replacing a Photoconductor Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Replacing the Waste Toner Bottle (0595). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Replacing the Backup Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Replacing the Fuser Unit (3041/3042). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 7 Maintaining the Printer

Maintaining the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Media Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Cleaning the Laser Lens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Chapter 8 Troubleshooting

Printing a Configuration Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Preventing Media Misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Clearing Media Misfeeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Media Misfeed Messages and Clearing Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Solving Problems with Media Misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Solving Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Solving Problems with Printing Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Status, Error, and Service Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Standard Status Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Error Messages (Warning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Error Messages (Operator Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Service Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Chapter 9 Installing Accessories

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Antistatic Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Dual In-Line Memory Module (DIMM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing a DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents 13

AcuLaser C3900 Series User’s Guide

Hard Disk Drive (C12C824511). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Installing the Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

500-Sheet Paper Cassette Unit (C12C802651). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Installing a 500-Sheet Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Appendix A Appendix

Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Index

Contents 14

AcuLaser C3900 Series User’s Guide

Chapter 1

Introduction

Getting Acquainted with Your Printer

Space Requirements

To ensure easy operation, consumable replacement and maintenance, adhere to the recommended

space requirements detailed below.

Front View

873 mm

200 mm

444 mm

229 mm

Side View

1062 mm

342 mm

531 mm

189 mm

Introduction 15

AcuLaser C3900 Series User’s Guide

Printer Parts

Front View

1. Control panel

2. Output tray

3. Paper stopper

4. Tray 1 (Manual feed tray)

5. Tray 2

6. Eject cover

7. Fuser unit

8. Right side cover

9. Transfer roller

10. Transfer belt unit

11. Photoconductor unit(s)

12. Front cover

13. Waste toner bottle

14. Toner cartridge(s)

Introduction 16

AcuLaser C3900 Series User’s Guide

Rear View

1. USB memory port

2. Power switch

3. Power connection

4. USB port

5. 10Base-T/100Base-TX/1000Base-T Ethernet Interface port

6. Ventilation grilles

Software Disc

PostScript Drivers/PCL Drivers

Operating System

Use/Benefit

Windows 7/Vista/Server 2008/XP/Server 2003/

2000

These drivers give you access to all of the printer features,

including finishing and advanced layout. See also “Using the

PostScript and PCL Printer Driver” on page 21.

Windows 7/Vista/Server 2008/XP/Server 2003 for

64bit

Note:

A specific PPD file has been prepared for applications (such as PageMaker and Corel Draw) that require

that a PPD file be specified when printing.

When specifying a PPD file while printing on Windows 7, Vista, Server 2008, XP, Server 2003 and 2000,

use the specific PPD file provided on the Software Disc.

Introduction 17

AcuLaser C3900 Series User’s Guide

PPD Files

Operating System

Use/Benefit

Macintosh OS X (10.3.9/10.4/10.5/10.6)

Macintosh OS X Server (10.3.9/10.4/10.5/10.6)

These files are required in order to use the printer driver for

each operating system.

For details of the Linux printer drivers, refer to the

Reference Guide.

RedHat Enterprise Linux 5 Desktop

SUSE Linux Enterprise Desktop 10

Documentation

Use/Benefit

Setup Guide

This manual provides details on the initial operations that must be

performed in order to use this printer, such as setting up the printer

and installing the drivers.

User’s Guide (this manual)

Reference Guide

Thismanualprovidesdetailsongeneraldailyoperations,suchasusing

the drivers and control panel and replacing consumables.

This manual provides details on installing the Linux drivers and on

specifying settings for the network, and the printer management

utility.

System Requirements

❏ Personal computer

❏ Pentium 2: 400 MHz (Pentium 3: 500 MHz or higher is recommended)

❏ PowerPC G3 or later (G4 or later is recommended)

❏ Macintosh equipped with an Intel processor

❏ Operating System

❏ Microsoft Windows

Windows 7

Home Basic/Home Premium/Professional/Ultimate Edition

Windows Vista

Home Basic/Home Premium/Ultimate/Business/Enterprise Edition

Home Basic/Home Premium/Ultimate/Business/Enterprise x64 Edition

Introduction 18

AcuLaser C3900 Series User’s Guide

Windows XP

Home/Professional (Service Pack 2 or later) Edition

Professional x64 Edition

(Service Pack 4 or later)

Standard/Enterprise Edition

Windows 2000

Windows Server 2008 R2

Windows Server 2008

Standard/Enterprise Edition

Standard/Enterprise x64 Edition

Windows Server 2003 R2

Windows Server 2003

Standard/Enterprise Edition

Standard/Enterprise x64 Edition

Standard/Enterprise Edition

Standard/Enterprise x64 Edition

❏ Mac OS X (10.3.9 or later; We recommend installing the newest patch), Mac OS X Server

(10.3.9 or later)

❏ RedHat Enterprise Linux 5 Desktop, SUSE Linux Enterprise Desktop 10

❏ Free hard disk space

❏ Approximately 20 MB of free hard disk space for printer driver

❏ Approximately 128 MB of free hard disk space for image processing

❏ RAM

Capacity recommended for the operating system

❏ CD/DVD-ROM drive

❏ I/O interface

❏ 10Base-T/100Base-TX/1000Base-T Ethernet interface port

❏ USB 2.0 High-Speed compliant port

Note:

For details of the Linux printer driver, refer to the Reference Guide.

Introduction 19

AcuLaser C3900 Series User’s Guide

Chapter 2

Using the Printer Driver

Selecting Driver Options/Defaults (for Windows)

Before you start working with your printer, you are advised to verify/change the default driver

settings. Also, in case you have options installed, you should “declare” the options in the driver.

1. Choose the driver’s properties.

2. If you have installed options, proceed with the next step. Otherwise, skip to step 9.

3. Select the Configure tab.

4. Check that the installed options are correctly listed. If not, proceed with the next step. Otherwise,

continue with step 8.

5. Click the Refresh to automatically configure installed options.

Note:

The Refresh is available only if bi-directional communication is available with the printer; otherwise

it is grayed out.

If Windows Vista or Server 2008 is being used, Refresh can also be clicked when the machine is

connected via USB.

6. From the Device Options list, select an option, one at a time, and then select Enable or Disable

from the Settings menu.

Note:

❏ For models with a embedded duplex unit (Epson AcuLaser C3900DN), select EPSONAL-C3900

for Model in the Device Options list.

❏ If Printer Memory is selected, select 256MB or 768MB according to the installed memory. The

factory default setting is 256MB.

❏ This printer does not support CompactFlash cards.

7. Click Apply.

Using the Printer Driver 20

AcuLaser C3900 Series User’s Guide

Note:

Depending on the version of the operating system, Apply may not appear. If this is the case, continue

with the next step.

8. Select the General tab.

9. Click Printing Preferences.

Printing Preferences dialog box appears.

10. Select the default settings for your printer, such as the default media format you use, in the

appropriate tabs.

11. Click Apply.

12. Click OK to exit from the Printing Preferences dialog box.

13. Click OK to exit from the Properties dialog box.

Uninstalling the Printer Driver (for Windows)

1. Close all applications.

2. Choose the uninstall program.

3. When the Uninstall dialog box appears, select the printer to be deleted, and then click Uninstall

button.

4. Click Uninstall.

5. Click OK, and restart your computer.

6. The printer driver will be uninstalled from your computer.

Using the PostScript and PCL Printer Driver

Common Buttons

The buttons described below appear on each tab.

Using the Printer Driver 21

AcuLaser C3900 Series User’s Guide

Click to exit the Properties dialog box, saving any changes made.

Cancel

Click to exit the Properties dialog box without saving any changes made.

Apply

Click to save all changes without exiting the Properties dialog box.

Help

Click to view the help.

Favorite Setting

This allows the current settings to be saved. To save the current settings, specify the desired settings,

and then click Add. Specify the settings described below, and then click OK.

❏ Name: Type in the name of the settings to be saved.

❏ Icon: Select an icon from the icon list to easily identify the settings.

The selected icon appears in the drop-down list.

❏ Sharing: Specify whether or not the settings to be saved can be usedby other users logged onto the

computer.

❏ Comment: Add a simple comment to the settings to be saved.

Afterward, the saved settings can be selected from the drop-down list. To change the registered

setting, click Edit.

In addition, predefined settings can be selected.

The predefined settings are those for “2-up”, “Photo” and “Grayscale”.

Select Defaults from the drop-down list to reset the functions in all tabs to their default values.

❏ Printer View

Click the button to display an image of the printer in the figure area. When this button is clicked, it

changes to the Paper View button (when a tab other than the Quality tab is selected) or the Quality

View button (when the Quality tab is selected).

Using the Printer Driver 22

AcuLaser C3900 Series User’s Guide

Note:

This button does not appear on the Advanced tab.

❏ Paper View

Click the button to display a sample of the page layout in the figure area. When this button is clicked, it

changes to the Printer View button.

Note:

This button does not appear on the Quality tab.

❏ Quality View

Click the button to display a sample of the settings selected in the Quality tab. When this button is

clicked, it changes to the Printer View button.

Note:

This button appears only when the Quality tab is selected.

❏ Printer Information

Click this button to start up Web-Based EpsonNet Config.

Note:

This button is available only if a network connection has been established.

❏ Default

Click the button to reset the settings to their defaults.

Note:

❏ This button does not appear on the Advanced tab.

❏ When this button is clicked, the settings in the displayed dialog box are reset to their defaults. The

settings on other tabs are not changed.

Advanced Tab (PostScript Printer Driver Only)

The Advanced tab allows you to

❏ Select whether to enable or disable the settings for advanced printing functions (such as booklet

printing)

Using the Printer Driver 23

AcuLaser C3900 Series User’s Guide

❏ Specify the PostScript output method

❏ Specify whether or not the error messages of a print job are printed

❏ Print a mirror image

❏ Specify whether or not the application can directly output PostScript data

My Tab

My Tab allows you to

❏ Display the most frequently used functions (from each tab) whose settings are often changed

❏ Add or remove displayed functions by clicking Edit My Tab. In addition, functions can be added

to My Tab by right-clicking them on their original tabs.

Basic Tab

The Basic tab allows you to

❏ Specify the orientation of the media

❏ Specify the size of the original document

❏ Select the output media size

❏ Zoom (expand/reduce) documents

❏ Specify the paper source

❏ Specify the type of media

❏ Specify the number of copies

❏ Turn on/off job collation

❏ Save a print job on the printer and print it later (Job Retention)

❏ Save a confidential job on the printer and protect it with a password

❏ Print a single copy for proofing

❏ Specify user authentication and account track settings

Using the Printer Driver 24

AcuLaser C3900 Series User’s Guide

❏ Print on the back side of paper that has already been printed on

Note:

❏ Use paper that has been printed on with this printer.

In addition, the page printed with this setting is not guaranteed.

❏ Do not use the following types of paper.

- Paper that has been printed on with an inkjet printer

- Paper that has been printed on with a monochrome/color laser printer/copier

- Paper that has been printed on with any other printer or fax machine

Layout Tab

The Layout tab allows you to

❏ Print several pages of a document on the same page (N-up printing)

❏ Print a single copy for enlargement and print several pages (PCL printer driver only)

❏ Specify booklet printing (Epson AcuLaser C3900DN only)

❏ Rotate the print image 180 degrees

❏ Specify duplex (double-sided) printing (Epson AcuLaser C3900DN only)

❏ Specify whether or not blank pages are printed (PCL printer driver only)

❏ Adjust the binding margin

❏ Adjust the printing position (PCL printer driver only)

❏ Specify the position on the paper where the document is to be printed

Cover Page Tab

The Cover Page tab allows you to

❏ Print front and back cover pages and separator pages

❏ Specify the tray that contains the paper for the front and back cover pages and separator pages

Using the Printer Driver 25

AcuLaser C3900 Series User’s Guide

Watermark/Overlay Tab

Note:

Besuretouseoverlayswithprintjobswithamediasizeandorientationthatmatchestheoverlayform. In

addition, if settings have been specified for “N-up” or “Booklet” in the printer driver, the overlay form

cannot be adjusted to match the specified settings.

The settings in the “Watermark” function of the Watermark/Overlay tab allows you to

❏ Select the watermark to be used

❏ Create, edit or delete watermarks

❏ Adjust the watermark position

❏ Print a frame around watermarks

❏ Print transparent (shaded) watermarks

❏ Print the watermark on only the first page

❏ Print the watermark repeatedly throughout the all pages

The settings in the “Overlay” function of the Watermark/Overlay tab allows you to

❏ Select the form to use

❏ Add or delete overlay files

❏ Create a form (PCL printer driver only)

❏ Specify that the document and form are printed overlapping (PCL printer driver only)

❏ Display the form information (PCL printer driver only)

❏ Print the form on All Pages, First Page, Even Pages and Odd Pages

❏ Place the form in back of the document or in front on the printed document (PCL printer driver

only)

Quality Tab

The Quality tab allows you to

❏ Specify whether to print in color or black and white

Using the Printer Driver 26

AcuLaser C3900 Series User’s Guide

❏ Control the darkness of an image (Brightness)

❏ Specify the printer color settings (Quick Color)

❏ Perform color separation

❏ Select whether or not economy printing is used

❏ Set the edge strength to Low, Middle or High

❏ Specify the amount of details in graphic patterns (PCL printer driver only)

❏ Specify the format of fonts that are to be downloaded (PCL and Postscript printer driver only)

❏ Print using the printer’s fonts (PCL and Postscript printer driver only)

❏ Control the tones of an image (Contrast) (PCL printer driver only)

❏ Specify the image compression method (PCL printer driver only)

❏ Select whether or not Auto Trapping function is used (Postscript printer driver only)

❏ Specify the Black Over Print function (Postscript printer driver only)

Other Tab

The Other tab allows you to

❏ Select that Microsoft Excel sheets are not to be divided when printing

❏ Select that the white background of Microsoft PowerPoint data does not hide overlay files (PCL

printer driver only)

❏ Send a notification by e-mail when printing is finished

❏ Shows the version information for the printer driver

❏ Prevent loss when printing fine lines (PCL printer driver only)

Limitations on printer driver functions installed with Point and Print

IfPointandPrintisperformedwiththefollowingserverandclientcombinations, therearelimitations

on some printer driver functions.

Using the Printer Driver 27

AcuLaser C3900 Series User’s Guide

❏ Server and client combinations

Server: Windows Server 2003/XP/2000/Server 2008/Vista

Client: Windows Server 2003/XP/2000/Server 2008/Vista

❏ Functions with limitations applied

Booklet, Skip Blank Pages, Front Cover Page, Back Cover Page, Separator Page, Create Overlay,

Print in Overlay, Watermark

*JOBNAME, USERNAME, and HOSTNAME output of PJL

Using the Printer Driver 28

AcuLaser C3900 Series User’s Guide

Chapter 3

Printer Control Panel and Configuration Menu

About the Control Panel

MESSAGE

WINDOW

Control Panel Indicators and Keys

No.

Key

Function

❏

Press to cancel the setting that is currently displayed

Cancels one or all print jobs that are currently being printed or processed:

1. Press the Cancel key.

2. Press the or keys to select either CURRENT JOBor ALL JOBS.

3. Press the Menu/Select key.

❏

Enters the menu system

Moves down in the menu structure

Applies the selected setting

appears in the message window

❏

Moves up and down through menus, options, or choices

appears in the message window

Printer Control Panel and Configuration Menu 29

AcuLaser C3900 Series User’s Guide

No.

Key

Function

❏

Moves left and right through menus, options, or choices

appears in the message window

Message Window

No.

Details

The printer status is indicated by the color of the indicator and lighting/flashing of the message window.

❏ READY: Indicator lit up in blue and window lit up

❏ PROCESSINGor PRINTING: Indicator flashing and window lit up

❏ ENERGY SAVER: Indicator lit up in blue and window goes off

❏

ERROR: Indicator lit up in red and window lit up

The current status of the printer is displayed.

❏

If the operator or service representative must be called, the symbol

displayed.

and the error status are

❏

If a warning occurs, the symbol

appears.

When a USB memory device is plugged into the USB memory port, the symbol

side of the message window.

appears on the right

❏

While a print job is being received, the symbol

appears on the right side of the message window.

While a memory direct print job is being received, the symbol

appears.

❏

Error messages are displayed.

While a print job is being received, the user name and the print progress are displayed.

Key information is displayed.

The approximate amount of toner remaining is displayed.

Printer Control Panel and Configuration Menu 30

AcuLaser C3900 Series User’s Guide

Help Screens

The help screensappear whenthe key is pressed after an error occurred, such as a media misfeed, so

that the error can be corrected.

Configuration Menu Overview

PROOF/PRINT MENU

Note:

This menu appears only if an optional hard disk drive is installed.

With this menu, print jobs that were set to be saved on the hard disk by using Job Retention on the

Basic tab of the printer driver can be printed or deleted.

Note:

If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order for

the contents of PROOF/PRINT MENUto be displayed. For details on LOCK PANEL, refer to “SYS

DEFAULT MENU” on page 46.

Printing a Stored Job

1. Press the Menu/Select key.

2. Select PROOF/PRINT MENU, and then press the Menu/Select key.

3. Select the desired user name, and then press the Menu/Select key.

4. Select the desired job name, and then press the Menu/Select key.

5. Select PRINT, and then press the Menu/Select key.

6. Press the and keys to specify the number of copies to be printed.

7. Press the Menu/Select key.

Printing begins.

Printer Control Panel and Configuration Menu 31

AcuLaser C3900 Series User’s Guide

Deleting a Stored Job

1. Follow the step 1 to 3 of “Printing a Stored Job” on page 31.

2. Select DELETE, and then press the Menu/Select key.

3. Select YESor NO, and then press the Menu/Select key.

Entering the Password

If the print job selected in the PROOF/PRINT MENUis a secured job, a screen for entering the password

appears. Follow the procedure described below to type in the four-digit password specified from the

printer driver.

1. Press the to increase or the to decrease the first digit of the password.

2. Press the

key to move the cursor to the next digit.

3. Press the to increase or the to decrease the second digit of the password.

4. Continue these steps until all four digits of the password are specified.

5. Press the Menu/Select key.

The PRINT/DELETEselection screen appears.

Note:

If an incorrect password is entered, INVALID ENTRYappears and the screen for entering the password

appears again.

PRINT MENU

With this menu, printer information, such as the configuration page, can be printed.

Note:

If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order for

the contents of PRINT MENUto be displayed. For details on LOCK PANEL, refer to “SYS DEFAULT

MENU” on page 46.

Printer Control Panel and Configuration Menu 32

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

CONFIGURATION PG

STATISTICS PAGE

PRINT/CANCEL

Prints the statistics page such as the number of pages printed.

FONT LIST

POSTSCRIPT

PCL

PRINT/CANCEL

MENU MAP

PRINT/CANCEL

DIRECTORY LIST^*1

PRINT/CANCEL

Prints the directory list of the hard disk.

^*1This item appears only if an optional hard disk drive is installed.

PAPER MENU

With this menu, the paper used for printing can be managed.

Note:

If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order for

the contents of PAPER MENUto be displayed. For details on LOCK PANEL, refer to “SYS DEFAULT

MENU” on page 46.

Printer Control Panel and Configuration Menu 33

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

TRAY1/TRAY2/TRAY3^*1

PAPER

SOURCE

DEFAULT TRAY

TRAY 1

Select the setting for the default tray.

PAPER SIZE

ANY, LETTER, LEGAL, EXECUTIVE, A4, A5, A6, B5(JIS), B6(JIS), GOVT

LETTER, STATEMENT, FOLIO, SP FOLIO, UK QUARTO, FOOLSCAP,

GOVTLEGAL, 16K, PHOTO4×6^*2, KAI 16, KAI32, ENV C6, ENV DL, ENV

MONARCH, ENV CHOU#3, ENV CHOU#4, B5(ISO), ENV #10, JPOST,

JPOST-D, 8 1/8x13 1/4, 8 1/2x13 1/2, CUSTOM

Select the setting for the size of paper loaded into Tray 1.

CUSTOM

SIZE^*3

Specify the paper size when custom-sized paper is loaded into

Tray 1.

The setting units can be switched between millimeters and inches

with the SYS DEFAULT MENU/PAPER/UNIT OF MEASUREsetting.

The setting range for WIDTHis 92to 216mm.

The default setting is 210mm.

The setting range for LENGTHis 148to 356mm.

The default setting is 297mm.

PAPER TYPE

PAPER SIZE

ANY/PLAIN PAPER/RECYCLED/THICK 1/THICK 2/LABEL/

ENVELOPE/POSTCARD/LETTERHEAD/GLOSSY 1/GLOSSY 2/SGL

SIDE ONLY/SPECIAL PAPER

Select the setting for the type of paper loaded into Tray 1.

TRAY 2

ANY/LETTER/EXECUTIVE/A4/A5/A6/B5(JIS)/B6(JIS)/GOVT LETTER/

STATEMENT/UK QUARTO/16K/PHOTO 4×6^*2/KAI 16/KAI 32/

CUSTOM

Select the setting for the size of paper loaded into Tray 2.

CUSTOM

SIZE^*3

Specify the paper size when custom-sized paper is loaded into

Tray 2.

The setting units can be switched between millimeters and inches

with the SYS DEFAULT MENU/PAPER/UNIT OF MEASUREsetting.

The setting range for WIDTHis 92to 216mm.

The default setting is 210mm.

The setting range for LENGTHis 148to 356mm.

The default setting is 297mm.

Printer Control Panel and Configuration Menu 34

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

PAPER TYPE

ANY/PLAIN PAPER/RECYCLED/THICK 1/THICK 2/LABEL/

POSTCARD/LETTERHEAD/GLOSSY 1/GLOSSY 2/SGL SIDE ONLY/

SPECIAL PAPER

Select the setting for the type of paper loaded into Tray 2.

TRAY 3^*1

PAPER SIZE

PAPER TYPE

The size of paper (LETTER, LEGAL, GOVT LEGAL, EXECUTIVE, A4 or

B5(JIS)) loaded in Tray 3 is indicated.

This item only shows the current setting. This setting cannot be

changed.

Select the setting for the type of paper loaded into Tray 3.

TRAY CHAINING

ON/OFF

If ONis selected and the specified tray runs out of paper during

printing, a tray loaded with paper of the same size is automatically

selected so printing can continue.

If OFFis selected and the specified tray runs out of paper, printing

stops.

TRAY

ON/OFF

MAPPING

MODE

Select whether or not the TRAY MAPPING function is used.

PHYSICAL TRAY1/PHYSICAL TRAY2/PHYSICAL TRAY3^*1

LOGICAL

TRAY0-9

Select the tray that is used for printing when a print job is received

from another manufacturer’s printer driver.

The default setting for LOGICAL TRAY1is PHYSICAL TRAY1. The

default setting for all other trays is PHYSICAL TRAY2.

DUPLEX^*4

OFF/LONG EDGE/SHORT EDGE

If LONG EDGEis selected, the pages will be printed on both sides of

the paper for long-edge binding.

If SHORT EDGEis selected, the pages will be printed on both sides of

the paper for short-edge binding.

The setting specified in the printer driver will override this menu

setting.

COPIES

1-9999

Specify the number of copies to be printed.

The setting specified in the printer driver will override this menu

setting.

Printer Control Panel and Configuration Menu 35

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

COLLATE^*5

ON/OFF

If ONis selected, all pages of the document are printed before the

next copy is printed.

If OFFis selected, all copies of the document are not printed

separately.

The setting specified in the printer driver will override this menu

setting.

^*1These items appear only if the optional 500-sheet paper cassette unit is installed.

^*2Depending on the setting selected for SYS DEFAULT MENU/PAPER/UNIT OF MEASURE, PHOTO 4×6may change to PHOTO

10×15.

^*3These items appear only if PAPER SIZEis set to CUSTOM.

^*4This item appears only Epson AcuLaser C3900DN.

^*5This item appears only if an optional hard disk drive is installed.

QUALITY MENU

With this menu, settings for the print quality can be specified.

Note:

If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order for

the contents of QUALITY MENUto be displayed. For details on LOCK PANEL, refer to “SYS DEFAULT

MENU” on page 46.

Items

Settings (default in bold)/Description

COLOR/GRAYSCALE

COLOR MODE

If COLORis selected, the pages are printed in full color.

If GRAYSCALEis selected, the pages are printed in black and

white.

Note:

The color mode setting specified from the printer driver has

priority over the setting specified for this menu.

BRIGHTNESS

-15%/-10%/-5%/0%/+5%/+10%/+15%

The brightness of the printed image can be adjusted.

Printer Control Panel and Configuration Menu 36

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

HALFTONE

IMAGE PRINTING/TEXT PRINTING/

GRAPHICS PRINTING

LINE ART/DETAIL/SMOOTH (for image)

LINE ART/DETAIL/SMOOTH (for text/graphic)

Select how halftones in image/text/graphic are reproduced.

If LINE ARTis selected, halftones are reproduced with high

precision.

If DETAILis selected, halftones are reproduced with detail.

If SMOOTHis selected, halftones are reproduced with

smoothness.

EDGE

ENHANCEM

ENT^*1

IMAGE PRINTING/TEXT PRINTING/

GRAPHICS PRINTING

ON/OFF (for image)

ON/OFF (for text/graphic)

Select whether image/text/graphic edges are emphasized.

If ONis selected, the edges are emphasized.

If OFFis selected, the edges are not emphasized.

OFF^*1/LOW/MIDDLE/HIGH

EDGE STRENGTH

ECONOMY PRINT

Select the desired amount that edges are emphasized.

ON^*1/OFF

Select whether to print graphics with a reduced density by

reducing the amount of toner that is used.

Printer Control Panel and Configuration Menu 37

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

PCL

SETTING

CONTRAST

-15%/-10%/-5%/0%/+5%/+10%/+15%

The contrast of the image can be adjusted.

DEVICE COLOR/sRGB

IMAGE

PRINTING/

TEXT

PRINTING/

GRAPHICS

PRINTING

RGB SOURCE

RGB INTENT

Specify the color space for RGB image/text/graphics data.

If DEVICE COLORis selected, no color space is specified.

VIVID/PHOTOGRAPHIC (for image)

VIVID/PHOTOGRAPHIC (for text/graphic)

Specify the characteristic applied when converting RGB

image/text/graphics data to CMYK data.

If VIVIDis selected, a vivid output is produced.

If PHOTOGRAPHICis selected, a brighter output is produced.

RGB GRAY

COMPOSITE BLACK/BLACK AND GRAY/BLACK ONLY (for

image)

COMPOSITE BLACK/BLACK AND GRAY/BLACK ONLY (for

text/graphic)

Specify how black and grays are reproduced in RGB image/

text/graphics data.

If COMPOSITE BLACKis selected, black is reproduced using

the CMYK colors.

If BLACK AND GRAYis selected, black and gray are

reproduced using black only.

If BLACK ONLYis selected, black is reproduced using only

black.

Printer Control Panel and Configuration Menu 38

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

PS SETTING

IMAGE

RGB SOURCE

DEVICE COLOR/sRGB/Apple RGB/Adobe RGB (1998)/

PRINTING/

ColorMatch RGB/Blue Adjust RGB

TEXT

Specify the color space for RGB image/text/graphics data.

PRINTING/

GRAPHICS

PRINTING

If DEVICE COLORis selected, no color space is specified.

RGB source profiles downloaded with the Web-Based

EpsonNet Config are available as RGB SOURCE.

RGB INTENT

VIVID/PHOTOGRAPHIC/RELATIVE COLOR/ABSOLUTE

COLOR (for image)

VIVID/PHOTOGRAPHIC/RELATIVE COLOR/ABSOLUTE

COLOR (for text/graphic)

Specify the characteristic applied when converting RGB

image/text/graphics data to CMYK data.

If VIVIDis selected, a vivid output is produced.

If PHOTOGRAPHICis selected, a brighter output is produced.

IfRELATIVE COLORis selected, relative color is appliedtothe

RGB source profile.

If ABSOLUTE COLORis selected, absolute color is applied to

the RGB source profile.

RGB GRAY

COMPOSITE BLACK/BLACK AND GRAY/BLACK ONLY (for

image)

COMPOSITE BLACK/BLACK AND GRAY/BLACK ONLY (for

text/graphic)

Specify how black and grays are reproduced in RGB image/

text/graphics data.

If COMPOSITE BLACKis selected, black is reproduced using

the CMYK colors.

If BLACK AND GRAYis selected, black and gray are

reproduced using black only.

If BLACK ONLYis selected, black is reproduced using only

black.

Printer Control Panel and Configuration Menu 39

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

DESTINATION PROF

AUTO

Specify the destination profile.

If AUTOis selected, a destination profile that the printer

automatically adapts is selected based on a combination of

the specified color matching, halftones and other profiles.

Destination profiles downloaded with the Web-Based

EpsonNet Config are available as DESTINATION PROF.

SIMULATI

SIMULATION PROF

NONE/SWOP/Euroscale/Commercial Press/Japan Color/

TOYO/DIC

Specify the simulation profile.

If NONEis selected, nosimulation profile is specified.

Simulation profiles downloaded with the Web-Based

EpsonNet Config are available as SIMULATION PROF.

SIMULATION INTENT

CMYK GRAY

RELATIVE COLOR/ABSOLUTE COLOR

Specify the characteristic of the simulation profile.

COMPOSITE BLACK/BLACK AND GRAY/BLACK ONLY

Specify how black and grays are reproduced using the four

CMYK colors.

If COMPOSITE BLACKis selected, black is reproduced using

the CMYK colors.

If BLACK AND GRAYis selected, black and gray are

reproduced using black only.

If BLACK ONLYis selected, black is reproduced using only

black.

Printer Control Panel and Configuration Menu 40

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

CALIBRATI

TONE CALIBRATION

AIDC PROCESS

ON/OFF

If ONis selected, image adjustments are applied.

If OFFis selected, image adjustments are not applied.

EXECUTE/CANCEL

If EXECUTEis selected, image adjustments are performed

immediately.

If CANCELis selected, image adjustments are not performed.

Note:

The AIDC PROCESS function consumes toner.

CMYK

DENSITY

CYAN/

HIGHLIGH

MIDDLE/

SHADOW

-3/-2/-1/0/+1/+2/+3

MAGENTA

/YELLOW/

BLACK

The density of the highlight/middle/shadow color in images

can be adjusted.

COLOR SEPARATION

ON/OFF

If ONis selected, color separation are performed. The

contents of a color page is separated into the color pages for

yellow, magenta, cyan and black, and each is printed with

black gradations as individual pages. The printing order is

yellow, magenta, cyan, then black.

^*1If EDGE STRENGTHis set to OFF, or ECONOMY PRINTis set to ON, the edges cannot be emphasized.

MEMORY DIRECT

With this menu, settings for “memory direct” function can be specified.

For details on memory direct, refer to “Memory Direct” on page 56.

Note:

❏ This menu appears when an optional hard disk drive is installed, and INTERFACE MENU/MEMORY

DIRECTis set to ENABLE.

❏ This menu does not appear if public user access has not been permitted through authentication

settings. For details on the authentication settings, refer to the Reference Guide.

❏ If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order

for the contents of MEMORY DIRECTto be displayed. For details on LOCK PANEL, refer to “SYS

DEFAULT MENU” on page 46.

Printer Control Panel and Configuration Menu 41

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

LIST OF FILES^*1

Select the file that you wish to output, and then press the

Menu/Select key.

If the file to be printed is in a folder, select the folder, and then

press the Menu/Select key.

Note:

A maximum of 99 folders and files can be displayed. Empty

folders are not displayed.

LETTER/A4^*2

LETTER, LEGAL, EXECUTIVE, A4, A5, A6, B5(JIS), B6(JIS), GOVT

LETTER, STATEMENT, FOLIO, SP FOLIO, UK QUARTO,

FOOLSCAP, GOVT LEGAL, 16K, PHOTO 4×6^*3, KAI 16, KAI 32,

ENV C6, ENV DL, ENV MONARCH, ENV CHOU#3, ENV CHOU#4,

B5(ISO), ENV #10, JPOST, JPOST-D, 8 1/8x13 1/4, 8 1/2x13 1/2,

CUSTOM

Change the size of the paper.

DUPLEX^*4

OFF/LONG EDGE/SHORT EDGE

Select whether to perform duplex printing.

If OFFis selected, duplex printing is not performed.

IfLONG EDGEisselected, thepagewillbeprintedonbothsides

of the paper for long edge binding.

If SHORT EDGEis selected, the page will be printed on both

sides of the paper for short edge binding.

COPIES

1-9999

Specify the number of copies to be printed.

ON/OFF

COLLATE^*5

Select whether to collate the copies.

PDF,XPS,JPEG,TIFF/PDF,XPS

Select the type of files to be displayed.

TYPE OF FILES

^*1This item appears when a USB memory device is plugged into the USB memory port.

^*2This item does not appear if the selected file is PDF and XPS file.

^*3Depending on the setting selected for SYS DEFAULT MENU/PAPER/UNIT OF MEASURE, PHOTO 4×6may change to PHOTO

10×15.

^*4This item appears only Epson AcuLaser C3900DN.

^*5This item appears only if the optional hard disk drive is installed.

Printer Control Panel and Configuration Menu 42

AcuLaser C3900 Series User’s Guide

INTERFACE MENU

With this menu, interface settings can be specified.

Note:

❏ Restart the printer after changing settings in the ETHERNETmenu.

❏ If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order

for the contents of INTERFACE MENUto be displayed. For details on LOCK PANEL, refer to “SYS

DEFAULT MENU” on page 46.

Items

Settings (default in bold)/Description

JOB TIMEOUT

5 seconds-15 seconds-300 seconds

Specify the timeout interval for a print job being

received.

ETHERNET

TCP/IP

ENABLE

YES/NO

IP ADDRESS^*1

000.000.000.000

Set the IP address for this printer on the network.

If the IP address is manually specified, DHCP, BOOTP

and ARP/PINGare automatically set to OFF.

SUBNET MASK^*1

000.000.000.000

Specify the subnet mask for the network.

000.000.000.000

DEFAULT GATEWAY^*1

Specify the IP address of the router if one is on the

network.

DHCP^*1

ON/OFF

Select whether or not the IP address is automatically

acquired.

BOOTP^*1

ON/OFF

Select whether or not the IP address is automatically

acquired.

Printer Control Panel and Configuration Menu 43

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

ARP/PING^*1

ON/OFF

Select whether or not the IP address is automatically

acquired.

HTTP^*1

FTP^*1

ENABLE

YES/NO

TELNET^*1

ENABLE/DISABLE

Select whether to enable or disable Telnet

transmissions.

BONJOUR^*

ENABLE

YES/NO

DYNAMIC

DNS^*1

YES/NO

IPP^*1*2

ENABLE

YES/NO

RAW

PORT^*1

YES/NO

BIDIRECTIONA

L^*3

ON/OFF

If ONis selected, Raw port transmissionsare enabled.

If OFFis selected, Raw port transmissions are

disabled.

SLP^*1

ENABLE

YES/NO

SMTP^*1

SNMP^*1

WSD

PRINT^*1

IPSEC^*1

ENABLE

YES/NO

Printer Control Panel and Configuration Menu 44

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

IP ADDRESS

FILTER^*1

ACCESS

PERMISSION

ENABLE/DISABLE

Select whether to enable or disable access granting.

ACCESS

REFUSE

ENABLE/DISABLE

Select whether to enable or disable access blocking.

IPv6^*1

ENABLE

YES/NO

AUTO

SETTING^*4

YES/NO

If YESis selected, auto configuration of IPv6 is

enabled.

LINK LOCAL^*4

Displays the Link-Local address.

Displays the global address.

GLOBAL

ADDRESS^*4

GATEWAY

ADDRESS^*4

Displays the gateway address.

NETWARE

ENABLE

YES/NO

APPLETA

YES/NO

SPEED/DUPLEX

AUTO/10BASE FULL/10BASE HALF/100BASE FULL/

100BASE HALF/1000BASE FULL

Specify the transmission speed for the network and

the transmission method for bi-directional

transmission.

IEEE802.1

ENABLE

YES/NO

MEMORY DIRECT^*5

ENABLE/DISABLE

Select whether to enable or disable memory direct

printing.

^*1These items appear when INTERFACE MENU/ETHERNET/TCP/IP/ENABLEis set to YES.

^*2If HTTP/ENABLEis set to NO, IPPcannot be set.

^*3This item appears when INTERFACE MENU/ETHERNET/TCP/IP/RAW PORT/ENABLEis set to YES.

^*4These items appear when INTERFACE MENU/ETHERNET/TCP/IP/IPv6/ENABLEis set to YES.

^*5This item appears only if an optional hard disk drive is installed.

Printer Control Panel and Configuration Menu 45

AcuLaser C3900 Series User’s Guide

SYS DEFAULT MENU

With this menu, settings can be specified to adjust the operation of the printer, such as the display

language of the message window and the time until the machine enters Energy Saver mode.

Note:

If SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, the password must be entered in order for

the contents of SYS DEFAULT MENUto be displayed. For details on LOCK PANEL, refer to “SYS

DEFAULT MENU” on page 46.

Items

Settings (default in bold)/Description

LANGUAGE

ENGLISH/FRANÇAIS/DEUTSCH/ESPAÑOL/

ITALIANO/PORTUGUÊS/

NEDERLANDS/

/POLSKI/

Select the language of the menus and messages that

appear in the message window.

EMULATI

DEF. EMULATION

POSTSCRIPT

AUTO/POSTSCRIPT/PCL

Specify the printer emulation language.

If AUTOis selected, the printer automatically selects

the printer emulation language from the data stream.

WAIT TIMEOUT

0-300

Specify the time until an error is determined to be a

PostScript error.

If 0is selected, no timeout is performed.

PS ERROR PAGE

PS PROTOCOL

ON/OFF

Select whether or not an error page is printed when a

Postscript error occurs.

AUTO/NORMAL/BINARY

Specify the protocol for data transmissions with a

PostScript data stream.

If AUTOis selected, the printer automatically selects an

applicable protocol from the data stream.

AUTO TRAPPING

ON/OFF

Select whether or not neighboring colors are printed

superimposedinordertopreventwhitespacearound

images.

Printer Control Panel and Configuration Menu 46

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

BLACK OVERPRINT

TEXT/GRAPHIC, TEXT/OFF

Specify whether black objects are printed

(superimposed) on a neighboring color in order to

prevent white space around black characters or

figures.

If TEXT/GRAPHICis selected, superimposed printing

is applied to text and graphics.

If TEXTis selected, superimposed printing is applied

to text.

PCL

CR/LF MAPPING

LINES PER PAGE

CR=CR LF=LF/CR=CRLF LF=LF/CR=CR LF=LFCR/

CR=CRLF LF=LFCR

Select the definitions of the CR/LF codes in the PCL

language.

5-60-128

Specify the number of lines per page in the PCL

language.

FONT

0-102

SOURCE

NUMBER

Specify the default font in the PCL language.

The font numbers that appear correspond to the PCL

font list. For details on printing the font list, refer to

“PRINT MENU” on page 32.

PITCH SIZE

0.44-10.00-99.99(4.00-12.00-999.75)

(POINT SIZE)

Specify the font size in the PCL language.

If the selected FONT NUMBERis for a bitmap font,

PITCH SIZEappears. If the selected FONT NUMBERis

for an outline font, POINT SIZEappears.

SYMBOL SET

Specify the symbol set used with the PCL language.

The default setting is PC8.

XPS^*1

DIGITAL SIGNATURE

XPS ERROR PAGE

ENABLE/DISABLE

Select whether to enable or disable XPS digital

signatures.

ON/OFF

Select whether or not an error report is printed after

an XPS error has occurred.

Printer Control Panel and Configuration Menu 47

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

PAPER

DEFAULT

PAPER

PAPER SIZE

LETTER, LEGAL, EXECUTIVE, A4, A5, A6, B5(JIS), B6(JIS),

GOVT LETTER, STATEMENT, FOLIO, SP FOLIO, UK

QUARTO, FOOLSCAP, GOVT LEGAL, 16K, PHOTO

4×6^*2, KAI 16, KAI 32, ENV C6, ENV DL, ENV MONARCH,

ENV CHOU#3, ENV CHOU#4, B5(ISO), ENV #10, JPOST,

JPOST-D, 8 1/8x13 1/4, 8 1/2x13 1/2, CUSTOM

Select the size of media that is normally used.

CUSTOM SIZE

Specify the media size when PAPER SIZEis set to

CUSTOM.

The setting units can be switched between

millimeters and inches with the SYS DEFAULT MENU/

PAPER/UNIT OF MEASUREsetting.

The setting range for WIDTHis 92to 216mm.

The default setting is 210mm.

The setting range for LENGTHis 148to 356mm.

The default setting is 297mm.

PAPER TYPE

PLAIN PAPER/RECYCLED/THICK 1/THICK 2/LABEL/

ENVELOPE/POSTCARD/LETTERHEAD/GLOSSY 1/

GLOSSY 2/SGL SIDE ONLY/SPECIAL PAPER

Select the type of media that is normally used.

UNIT OF MEASURE

INCHES/MILLIMETERS

The units for specifying the size of custom media can

be switched between inches and millimeters.

GRAYSCALE PAGE

AUTO/GRAYSCALE PRINT/COLOR PRINT

Specify the operation to be performed for

black-and-white pages in a job specified for color

printing.

IfAUTOisselected, theprinterdetermineswhetherthe

data is color or black-and-white before printing it.

If GRAYSCALE PRINTis selected, black-and-white

printing is automatically performed depending on

eachpage.Itmaydecreasetheprintingspeedinsome

cases, but it reduces the consumption of the color

toner cartridges and photoconductor unit.

If COLOR PRINTis selected, color printing is

performed, even for a black-and-white page.

Printer Control Panel and Configuration Menu 48

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

STARTUP

OPTIONS

DO STARTUP PAGE

ON/OFF

Select whether or not a startup page is printed when

the printer is turned on.

AUTO CONTINUE

ON/OFF

Select whether or not printing continues if the size or

type of media in the selected tray is different from the

size or type of media for the print job.

If AUTO CONTINUEis set to ON, printing automatically

continues after about 10 seconds under the following

conditions. At this time, printing will be performed

even if the media size is different.

No media: PAPER EMPTY/TRAY EMPTY(“Error

Messages (Operator Call)” on page 142)

Different media size/type: PAPER ERROR/TRAY X

PAPER ERR(“Error Messages (Operator Call)” on page

142)

HOLD JOB TIMEOUT

ENERGY SAVER TIME

DISABLE/1 hour/4 hours/1 day/1 week

Specify thelength of timeuntil print jobs saved on the

hard disk are deleted. If DISABLEis selected, print jobs

are not deleted at a specific time.

5 minutes/6 minutes/7 minutes/8 minutes/9

minutes/10 minutes/11 minutes/12 minutes/13

minutes/14 minutes/15 minutes/30 minutes/1 hour/

3 hours

Specify the length of time until the machine enters

Energy Saver mode.

MENU TIMEOUT

LCD CONTRAST

OFF/1 minute/2 minutes

Specify the length of time until the status screen is

displayed when no operation is performed while a

menu or help screen is displayed in the message

window. If OFFis selected, no timeout occurs.

-3/-2/-1/0/+1/+2/+3

Adjust the contrast of the message window.

The darkest level setting is -3and the brightest level

setting is +3.

Printer Control Panel and Configuration Menu 49

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

SECURITY

CHANGE PASSWORD

LOCK PANEL

Specify the password for locking the control panel.

If the password is set to 0000(default), the control

panel is not locked. In order to lock the control panel,

be sure to specify a password other than 0000.

OFF/MINIMUM/ON

Specify how the control panel is locked.

If OFFis selected, the control panel is not locked.

If MINIMUMis selected, the INTERFACE MENUand SYS

DEFAULT MENUare protected with a password.

If ONis selected, all menus are protected with a

password.

In order to lock the control panel, be sure to specify a

password other than 0000.

CLOCK

HDD

DATE (DD.MM.YY)

TIME

Specify the date for the printer’s internal clock.

Specify the time for the printer’s internal clock.

-12:00-00:00-+13:00

TIME ZONE

USER AREA ONLY

Initialize the user area of the hard disk. When this

menu is selected, the printer is automatically

restarted.

FORMAT^*

ALL

Initialize the hard disk. When this menu is selected,

the printer is automatically restarted.

RESTORE

DEFAULT

RESTORE NETWORK

Resetthenetworksettings totheirdefaults. Whenthis

menu is selected, the printer is automatically

restarted.

RESTORE PRINTER

RESTORE ALL

Reset the printer settings to their defaults. When this

menu is selected, the printer is automatically

restarted.

Reset all settings to their defaults. When this menu is

selected, the printer is automatically restarted.

Printer Control Panel and Configuration Menu 50

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

ENABLE

WARNING

PAPER

EMPTY

TRAY1

TRAY2

ON/OFF

Select whether or not a warning appears when Tray 1

runs out of media.

ON/OFF

Select whether or not a warning appears when Tray 2

runs out of media.

TRAY3^*4

ON/OFF

Select whether or not a warning appears when Tray 3

runs out of media.

TONER LOW

P/U LOW

ON/OFF

Select whether or not a warning appears when the

toner is about to run out.

ON/OFF

Select whether or not a warning appears when the

photoconductor unit is about to reach the end of its

life.

^*1This item appears only if an optional hard disk drive is installed.

^*2Depending on the setting selected for SYS DEFAULT MENU/PAPER/UNIT OF MEASURE, PHOTO 4×6may change to PHOTO

10×15.

^*3These items appear only if an optional hard disk drive is installed.

^*4This item appears only if the optional 500-sheet paper cassette unit is installed.

MAINTENANCE MENU

With this menu, maintenance on this printer can be performed.

In order to use this menu, the administrator password must be entered.

Printer Control Panel and Configuration Menu 51

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

PRINT MENU

EVENT LOG

PRINT/CANCEL

Prints the event log.

PRINT/CANCEL

HALFTONE

CYAN 64/MAGENTA 64/YEL-

LOW 64/BLACK 64

Prints the halftone pattern using a 25% density for

each CMYK color.

HALFTONE

128

CYAN128/MAGENTA128/YEL-

LOW 128/BLACK 128

PRINT/CANCEL

Prints the halftone pattern using a 50% density for

each CMYK color.

HALFTONE

256

CYAN256/MAGENTA256/YEL-

LOW 256/BLACK 256

PRINT/CANCEL

Printsthehalftonepatternusinga100%densityfor

each CMYK color.

GRADATION

PRINT/CANCEL

Prints the gradation pattern.

-15-15

ALIGNMENT

TOP

ADJUSTMEN

PLAIN PAPER/THICK/THICK 2/

ENVELOPE

Adjusts the top margin of plain paper/thick paper/

thick 2 paper/envelopes for simplex (single-sided)

printing.

LEFT

ADJUSTMEN

LEFT ADJ TRAY1/LEFT ADJ

TRAY2/LEFT ADJ TRAY3

-15-15

Adjusts the left margin of media fed from Tray

1/2/3 for simplex (single-sided) printing.

LEFT ADJ

DUPLEX^*1

LEFT ADJ TRAY1/LEFT ADJ

TRAY2/LEFT ADJ TRAY3

-15-15

Adjusts the left margin of media fed from Tray

1/2/3 for duplex (double-sided) printing.

Printer Control Panel and Configuration Menu 52

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

TRANSFER

POWER

SIMPLEX

PASS

PLAIN

PAPER/

-8-7

Adjusts the 2nd image transfer output (ATVC) for

simplex(single-sided)printing ofplainpaper/thick

1 paper/thick 2 paper/ postcards/envelopes/

labels/glossy 1 media/glossy 2 media.

THICK 1/

THICK 2/

POSTCARD/

ENVELOPE/

LABEL/

GLOSSY 1/

GLOSSY 2

MANUAL

DUPLEX

PLAIN

PAPER/

-8-7

Adjusts the 2nd image transfer output (ATVC) for

duplex (double-sided) printing of plain paper/

thick 1 paper/thick 2 paper/ postcards/envelopes/

labels/glossy 1 media/glossy 2 media.

THICK 1/

THICK 2/

POSTCARD/

ENVELOPE/

LABEL/

GLOSSY 1/

GLOSSY 2

IMG ADJ

THICK

CYAN/MAGENTA/YELLOW/

BLACK

-5-0-5

Finely adjusts the density of cyan/magenta/

yellow/black for images printed on thick paper.

IMG ADJ BLACK

-2-0-2

Finely adjusts the density of printed images for

grayscale printing.

Printer Control Panel and Configuration Menu 53

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

FINE LINE ADJ

AIDC MODE

-3-0-2

Adjust how fine lines are reproduced by changing

the applied voltage (VC) to the electrostatic roller.

MODE 1/ MODE 2

Select the AIDC operation mode.

MODE 1: Standard mode

MODE 2: Low mode

THICK MODE

QUALITY MODE/SPEED MODE

In order to prevent toner from clogging within the

developer unit as a result of it being driven at

half-speed, select the timing for driving the

developer unit at full speed for a fixed length of

time when thick paper is being fed.

QUALITY MODE: While printing on thick paper,

printing is periodically paused, and the developer

unit is driven at full speed for a fixed length of time.

Since printing is paused, the quality is not affected;

however, a standby time of approximately 70

seconds occurs every 400 seconds or so of

half-speed operation.

SPEED MODE: While printing on thick paper, only

the drive of the developer unit periodically

switches to full speed for a fixed length of time.

Since printing continues during full-speed drive,

the print quality is slightly affected, however the

standby time is short.

MAIN SCAN

ADJUST

MAIN SCAN PAGE

PRINT/CANCEL

Print the test pattern for fine adjustment of the

color ratios in the main scanning direction.

SCAN

ADJUST

VALUE

YELLOW/MAGENTA/CYAN

FUSER UNIT

42 - 0 - -42

Finely adjust the ratio of yellow/magenta/cyan in

the main scanning direction.

SUPPLIES

REPLACE

YES/NO

Resets the fuser unit counter.

Printer Control Panel and Configuration Menu 54

AcuLaser C3900 Series User’s Guide

Items

Settings (default in bold)/Description

QUICK

SETTING^*2

UPDATE SETTING

EXECUTE/CANCEL

Update printer settings according to the printer

setting definition file stored in the USB memory

device.

If EXECUTEis selected, the printer settings are

updated.

If CANCELis selected, the settings are not updated.

BACKUP SETTING

EXECUTE/CANCEL

Store, as a definition file, the current printer setting

information in the USB memory device.

If EXECUTEis selected, the printer settings are

saved on a USB memory device.

If CANCELis selected, the settings are not saved.

BACKUP TYPE

ALL/NETWORK/PRINTER

Select the settings to be saved on a USB memory

device.

If ALLis selected, the printer settings and network

settings are saved on the USB memory device.

If NETWORKis selected, the network settings are

saved on the USB memory device.

If PRINTERis selected, the printer settings are

saved on the USB memory device.

^*1This item appears only Epson AcuLaser C3900DN.

^*2This item appears when a USB memory device is plugged into the USB memory port.

Printer Control Panel and Configuration Menu 55

AcuLaser C3900 Series User’s Guide

Chapter 4

Memory Direct

PDF, XPS, JPEG and TIFF files saved on USB memory devices can be printed by plugging the USB

memory device into the printer.

Note:

❏ Memory direct can be used only if the optional hard disk drive is installed.

❏ Encrypted USB memory devices are not supported.

❏ For details on specifying settings with the control panel, refer to “MEMORY DIRECT” on page 41.

Printing From a Connected USB Memory Device

1. Plug the USB memory device into the USB memory port.

The USB icon appears in the upper-right corner of the message window, and the MEMORY DIRECT

menu appears.

Note:

Even if SYS DEFAULT MENU/SECURITY/LOCK PANELis set to ON, a password is not required for the

menu that appears when the USB memory device is inserted.

2. Select LIST OF FILES, and then press the Menu/Select key.

Note:

When all files (PDF, XPS, JPEG and TIFF) are displayed, select TYPE OF FILES, and then press the

Menu/Select key.

Memory Direct 56

AcuLaser C3900 Series User’s Guide

3. From the file list, select the file that you wish to print, and then press the Menu/Select key.

If the file to be printed is in a folder, select the folder, and then press the Menu/Select key.

Note:

❏ A maximum of 99 folders and files can be displayed.

❏ Up to 8 folder levels can be displayed.

4. Select PRINT, and then press the Menu/Select key.

When printing is finished, the status screen appears again.

Note:

❏ Settings can be specified for the paper size, duplex printing (C3900DN only), number of copies

and collating.

❏ Do not unplug the USB memory device from the USB memory port during memory direct

printing.

Memory Direct 57

AcuLaser C3900 Series User’s Guide

Chapter 5

Media Handling

Print Media

Specifications

Tray^*1

Duplex^*2

(double-sided)

Media

Media Size

Inch

Millimeter

Letter

8.5 x 11.0

8.5 x 14.0

5.5 x 8.5

215.9 x 279.4

215.9 x 355.6

139.7 x 215.9

184.2 x 266.7

210.0 x 297.0

148.0 x 210.0

105.0 x 148.0

182.0 x 257.0

128.0 x 182.0

210.0 x 330.0

215.9 x 322.3

203.2 x 330.2

203.2 x 254.0

203.2 x 266.7

215.9 x 330.2

101.6 x 152.4

195.0 x 270.0

185.0 x 260.0

1/2/3

1/3

1/2

1/2/3

1/2

1/2/3

1/2

Yes

Legal

Statement

Executive

7.25 x 10.5

8.2 x 11.7

5.9 x 8.3

Yes

4.1 x 5.8

B5 (JIS)

7.2 x 10.1

5.0 x 7.2

Yes

Folio

8.25 x 13.0

8.5 x 12.69

8.0 x 13.0

8.0 x 10.0

8.0 x 10.5

8.5 x 13.0

4.0 x 6.0

Yes

SP Folio

Foolscap

UK Quarto

1/2

1/3

1/2

Government Letter

Government Legal

Photo Size 4" x 6"/10 x 15

16 K

7.7 x 10.6

7.3 x 10.2

Yes

Kai 16

Media Handling 58

AcuLaser C3900 Series User’s Guide

Tray^*1

Duplex^*2

(double-sided)

Media

Media Size

Inch

Millimeter

Kai 32

5.1 x 7.3

130.0 x 185.0

215.9 x 342.9

206.4 x 336.6

100.0 x 148.0

148.0 x 200.0

176.0 x 250.0

104.8 x 241.3

220.0 x 110.0

162.0 x 114.0

190.5 x 98.4

120.0 x 235.0

90.0 x 205.0

1/2

Yes

8 1/2 x 13 1/2

8 1/8 x 13 1/4

Japanese Postcard

Japanese Postcard-D

B5 (ISO)

8.5 x 13.5

8.125 x 13.25

3.9 x 5.8

5.8 x 7.9

6.9 x 9.8

Envelope #10

Envelope DL

4.125 x 9.5

8.7 x 4.3

Envelope C6

6.4 x 4.5

Envelope Monarch

Envelope Chou #3

Envelope Chou #4

Custom Size

7.5 x 3.875

4.7 x 9.2

3.5 x 8.1

1^*3

Yes^*4

3.6-8.5 x 5.8-14.0

92.0-216.0 x

148.0-356.0

Yes^*5

Custom Size

3.6-8.5 x 5.8-11.7

92.0-216.0 x

148.0-297.0

^*1Tray 1= Manual feed tray

Tray 3 = 500-sheet paper cassette unit (optional)

^*2Epson AcuLaser C3900DN only

^*3Although the maximum supported width is 216.0 mm (8.5”), the Envelope DL size (width: 220 mm (8.7”)) can be fed.

^*4The minimum possible size for duplex (double-sided) printing is 182.0 x 254.0mm (7.2” x 10.0”).

The maximum possible size for duplex (double-sided) printing is 216.0 x 356.0mm (8.5” x 14.0”).

^*5The minimum possible size for duplex (double-sided) printing is 182.0 x 254.0mm (7.2” x 10.0”).

The maximum possible size for duplex (double-sided) printing is 216.0 x 297.0mm (8.5” x 11.69”).

Note:

For custom sizes, use the printer driver to specify the settings within the ranges shown in the table on

previous page.

Media Handling 59

AcuLaser C3900 Series User’s Guide

Media Types

Keep media on a flat, level surface in its original wrapper until it is time to load it.

Note:

Beforeprintingalargenumberofcopiesonspecialpaper(otherthanplainpaper),performatrialprintto

check the quality of the print result.

Plain Paper (Recycled Paper)

Up to 100 sheets, depending on the paper weight.

Up to 250 sheets, depending on the paper weight.

Up to 500 sheets, depending on the paper weight.

Face down

Capacity

Tray 1

Tray 2

Tray 3

Orientation

Tray 1

Face up

Tray 2/3

Plain Paper (Recycled)

Driver Media

Type

60–90 g/m2

Weight

See “Print Media” on page 58 for supported sizes.

Duplexing

Use plain paper that is

Suitable for plain paper laser printers, such as standard or recycled office paper.

DO NOT use media that is

❏ Coated with a processed surface (such as carbon paper, and colored paper that has been treated)

❏ Unapproved iron-on transfer media (such as heat-pressure paper, and heat-press transfer paper)

❏ Cold-water-transfer paper

❏ Pressure sensitive

❏ Designed specifically for inkjet printers (such as superfine paper, glossy paper, glossy film, and

postcards)

❏ Paper that has already been printed on

❏ Paper that has been printed on with an inkjet printer

Media Handling 60

AcuLaser C3900 Series User’s Guide

❏ Paper that has been printed on with a monochrome/color laser printer/copier

❏ Paper that has been printed on with a heat-transfer printer

❏ Paper that has been printed on with any other printer or fax machine

❏ Dusty

❏ Wet (or damp)

Note:

Keep media between 35% and 85% relative humidity. Toner does not adhere well to moist or wet

paper.

❏ Layered

❏ Adhesive

❏ Folded, creased, curled, embossed, warped, or wrinkled

❏ Perforated, three-hole punched, or torn

❏ Too slick, too coarse, or too textured

❏ Different in texture (roughness) on the front and back

❏ Too thin or too thick

❏ Stuck together with static electricity

❏ Composed of foil or gilt; too luminous

❏ Heat sensitive or cannot withstand the fusing temperature (205˚C [401˚F])

❏ Irregularly shaped (not rectangular or not cut at right angles)

❏ Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons

❏ Acidic

❏ Any other media that is not approved

Thick Stock

Paper thicker than 90 g/m2 is referred to as thick stock. You can print continuously with thick stock.

However, this could affect the media feed, depending on the media quality and printing environment.

If problems occur, stop the continuous printing and print one sheet at a time.

Media Handling 61

AcuLaser C3900 Series User’s Guide

Up to 20 sheets, depending on their thickness.

Capacity

Tray 1/2

Tray 3

Tray 1

Tray 2

Not supported

Face down

Face up

Orientation

Thick 1 (91–150 g/m2)

Thick 2 (151–210 g/m2)

Driver Media

Type

91–210 g/m2

Weight

See “Specifications” on page 58 for supported sizes

Duplexing

Envelope

Print on the front (address) side only. Some parts of the envelope consist of three layers of paper—the

front, back, and flap. Anything printed in these layered regions may be lost or faded.

You can print continuously with envelope. However, this could affect the media feed, depending on

the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Up to 10 sheets, depending on their thickness

Not supported

Capacity

Tray 1

Tray 2/3

Face down

Envelope

Orientation

Driver Media

Type

Not supported

Duplexing

Use envelopes that are

❏ Common office envelopes approved for laser printing with diagonal joints, sharp folds and edges,

and ordinary gummed flaps

Note:

Because the envelopes pass through heated rollers, the gummed area on the flaps may seal. Using

envelopes with emulsion-based glue avoids this problem.

❏ Approved for laser printing

❏ Dry

Media Handling 62

AcuLaser C3900 Series User’s Guide

DO NOT use envelopes that have

❏ Sticky flaps

❏ Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for sealing

❏ Transparent windows

❏ Too rough of a surface

❏ Material that will melt, vaporize, offset, discolor, or emit dangerous fumes

❏ Been presealed

Label

A sheet of labels consists of a face sheet (the printing surface), adhesive, and a carrier sheet:

❏ The face sheet must follow the plain paper specification.

❏ The face sheet surface must cover the entire carrier sheet, and no adhesive should come through

on the surface.

You can print continuously with label sheets. However, this could affect the media feed, depending on

the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Check your application documentation for more information on printing labels.

Up to 20 sheets, depending on their thickness

Capacity

Tray 1/2

Tray 3

Tray 1

Tray 2

Label

Not supported

Face down

Face up

Orientation

Driver Media

Type

Not supported

Duplexing

Use label sheets that are

❏ Recommended for laser printers

DO NOT use label sheets that

Media Handling 63

AcuLaser C3900 Series User’s Guide

❏ Have labels that easily peel off or have parts of the label already removed

❏ Have backing sheets that have peeled away or have exposed adhesive

Note:

Labels may stick to the fuser, causing them to peel off and media misfeeds to occur.

❏ Are precut or perforated

Do not use

OK to use

Shiny backed paper

Full-page labels (uncut)

Letterhead

You can print continuously with letterhead. However, this could affect the media feed, depending on

the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Try printing your data on a sheet of plain paper first to check placement.

Up to 20 sheets, depending on their size and thickness

Capacity

Tray 1/2

Tray 3

Not supported

Face down

Face up

Orientation

Tray 1

Tray 2

Letterhead

Driver Media

Type

Not supported

Duplexing

Media Handling 64

AcuLaser C3900 Series User’s Guide

Postcard

You can print continuously with postcards. However, this could affect the media feed, depending on

the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Try printing your data on a sheet of plain paper first to check placement.

Up to 20 sheets, depending on their thickness

Capacity

Tray 1/2

Tray 3

Not supported

Face down

Face up

Orientation

Tray 1

Tray 2

Postcard

Driver Media

Type

Not supported

Duplexing

Use postcards that are

❏ Approved for laser printers

DO NOT use postcards that are

❏ Coated

❏ Designed for inkjet printers

❏ Precut or perforated

❏ Preprinted or multicolored

❏ Folded or wrinkled

Media Handling 65

AcuLaser C3900 Series User’s Guide

Note:

If the postcard is warped, press on the warped area before putting it in the tray.

Glossy Media

You can print continuously with glossy media. However, this could affect the media feed, depending

on the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Check your application documentation for more information on printing glossy media.

Up to 20 sheets, depending on their thickness.

Capacity

Tray 1/2

Tray 3

Tray 1

Tray 2

Not supported

Face down

Face up

Orientation

Glossy1 (100–128 g/m2)

Driver Media

Type

Glossy2 (129–158 g/m2)

100–158 g/m2

Weight

Not supported

Duplexing

Single Side Only

Print on the single side only.

You can print continuously with single side only paper. However, this could affect the media feed,

depending on the media quality and printing environment. If problems occur, stop the continuous

printing and print one sheet at a time.

Select this setting when paper that should not be used with double sided copying (for example, when

on side has already been printed on) is loaded as plain paper with a weight of 60–90 g/m2.

Media Handling 66

AcuLaser C3900 Series User’s Guide

Up to 100 sheets, depending on the paper weight.

Capacity

Tray 1

Tray 2

Tray 3

Tray 1

Tray 2/3

Up to 250 sheets, depending on the paper weight.

Up to 500 sheets, depending on the paper weight.

Face down

Face up

Orientation

Single Side Only (60–90 g/m2)

Driver Media

Type

60–90 g/m2

Weight

Not supported

Duplexing

Use single side only paper that is

❏ Suitable for plain paper laser printers, such as standard or recycled office paper

❏ Plain paper that has been printed on with same printer

DO NOT use single side only paper that is

❏ Not approved for use as plain paper

Special Paper

You can print continuously with special paper. However, this could affect the media feed, depending

on the media quality and printing environment. If problems occur, stop the continuous printing and

print one sheet at a time.

Select this setting when special paper, for example, high-quality paper, is loaded as plain paper with a

weight of 60–90 g/m2.

Up to 100 sheets, depending on the paper weight.

Up to 250 sheets, depending on the paper weight.

Up to 500 sheets, depending on the paper weight.

Face down

Capacity

Tray 1

Tray 2

Tray 3

Orientation

Tray 1

Face up

Tray 2/3

Special Paper (60–90 g/m2)

Driver Media

Type

Media Handling 67

AcuLaser C3900 Series User’s Guide

60–90 g/m2

Weight

See “Print Media” on page 58 for supported sizes.

Duplexing

Use special paper that is

❏ Approved for laser printers

DO NOT use special paper that is

❏ Not approved for use as plain paper

Printable Area

The printable area on all media sizes is up to 4.2 mm from the edges of the media.

a=4.2 mm

* Printable Area

Each media size has a specific printable area (the maximum area on which the printer can print clearly

and without distortion).

This area is subject to both hardware limits (the physical media size and the margins required by the

printer) and software constraints (the amount of memory available for the full-page frame buffer).

The printable area for all media sizes is the page size minus 4.2 mm from all edges of the media.

Note:

When printing in color on legal-size media, the following limitations apply.

❏ The printable area is 347.2 mm from the leading edge of the paper. (However, there is a

non-printable area up to 4.2 mm from the leading edge.)

Media Handling 68

AcuLaser C3900 Series User’s Guide

❏ The bottom margin is 14.2 mm.

Envelopes

Envelopes can only be printed on their front sides (side where the recipient’s address is written). In

addition, printing on the front side in the area overlapping the back flap cannot be guaranteed. The

location of this area differs depending on the envelope type.

a=4.2 mm

Front side

(can be printed)

Back side

(cannot be printed)

1. Non-printable area

2. Non-guaranteed printable area

3. Guaranteed printable area

Note:

The envelope print orientation is determined by your application.

Page Margins

Margins are set through your application. Some applications allow you to set custom page sizes and

margins while others have only standard page sizes and margins from which to choose. If you choose a

standard format, you may lose part of your image (due to printable area constraints). If you can

custom-size your page in your application, use those sizes given for the printable area for optimum

results.

Media Handling 69

AcuLaser C3900 Series User’s Guide

Loading Media

Note:

❏ Do not mix media of different types and sizes, as this will cause media misfeeds or machine trouble.

❏ Paper edges are sharp and may cause injuries.

When refilling media, first remove any media remaining in the tray. Stack it with the new media, even

the edges, then reload it.

Tray 1 (Manual Feed Tray)

For details on the types and sizes of media that can be printed from Tray 1, refer to “Print Media” on

page 58.

1. Open Tray 1.

2. Slide the media guides to provide more space between them.

Media Handling 70

AcuLaser C3900 Series User’s Guide

3. Press down on the center of the paper-lifting plate until the left and right locking tabs (white) lock

into place.

4. Load the paper face down in the tray.

Note:

❏ Donotloadsomuchpaperthatthetopofthestackishigherthanthemaximumlimitguide.Upto

100 sheets (80 g/m2 [22 lb]) of plain paper can be loaded into the tray at one time.

Media Handling 71

AcuLaser C3900 Series User’s Guide

❏ For the maximum paper capacity for each paper source, see “Media Types” on page 60.

❏ Before loading envelopes, press them down to make sure that all air is removed, and make sure

that the folds of the flaps are firmly pressed; otherwise the envelopes may become wrinkled or a

media misfeed may occur.

❏ For envelopes with the flap along the long edge (Envelope C6, Envelope Monarch, and Envelope

DL), load the envelopes with the flap side up.

5. Slide the media guides against the edges of the paper.

6. Select PAPER MENU/PAPER SOURCE/TRAY 1/PAPER SIZEand PAPER TYPEin the configuration

menu, and then select the setting for the size and type of paper that are loaded. See also “PAPER

MENU” on page 33.

Media Handling 72

AcuLaser C3900 Series User’s Guide

Tray 2

1. Pull out Tray 2.

2. Press down the media pressure plate to lock it into place.

3. Slide the media guides to provide more space between them.

Media Handling 73

AcuLaser C3900 Series User’s Guide

4. Load the paper face up in the tray.

Note:

❏ Donotloadabovethedmark. Upto250sheets(80g/m2[22lb])ofplainpapercanbeloadedinto

the tray at one time.

❏ For the maximum paper capacity for each paper source, see “Media Types” on page 60.

5. Slide the media guides against the edges of the paper.

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6. Close Tray 2.

7. Select PAPER MENU/PAPER SOURCE/TRAY 2/PAPER SIZEand PAPER TYPEin the configuration

menu, and then select the setting for the size and type of paper that are loaded. See also “PAPER

MENU” on page 33.

500-Sheet Paper Cassette Unit (Tray 3)

1. Pull out Tray 3.

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2. Press down the media pressure plate to lock it into place.

3. Slide the media guides to provide more space between them.

4. Load the paper face up in the tray.

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Note:

Donotloadabovethe dmark. Up to500sheets(80 g/m2[22lb])of plainpaper can be loaded into the

tray at one time.

5. Slide the media guides against the edges of the paper.

6. Close Tray 3.

7. Select PAPER MENU/PAPER SOURCE/TRAY 3/PAPER TYPEin the configuration menu, and then

select the setting for the type of paper that is loaded. See also “PAPER MENU” on page 33.

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Duplexing (Epson AcuLaser C3900DN only)

Select paper with high opacity for duplex (double-sided) printing. Opacity refers to how effectively

paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high

translucency), then the printed data from one side of the page will show through to the other side.

Check your application for margin information. For best results, print a small quantity to make sure

the opacity is acceptable.

Note:

Only plain paper, special paper and thick stock, 60–210 g/m2can be autoduplexed. See “Print Media” on

page 58.

Duplexing envelopes, letterhead, labels, postcards, glossy media or single side only papers is not

supported.

Check your application to determine how to set your margins for duplex (double-sided) printing.

The following Binding Position settings are available.

If “Short Edge” is selected, the pages will be laid out to flip at the top.

If “Long Edge” is selected, the pages will be laid out to flip at the side.

In addition, if “N-up” has been set to “Booklet”, autoduplex printing is performed.

The following Order settings are available when “Booklet” is selected.

If “Left Binding” is selected, the pages can be folded as a left-bound booklet.

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If “Right Binding” is selected, the pages can be folded as a right-bound booklet.

1. Load plain paper into the tray.

2. From the printer driver, specify duplex (double-sided) printing (Layout tab in Windows).

3. Click OK.

Note:

With autoduplexing, the back side is printed first, and then the front side is printed.

Output Tray

All printed media is output to the face-down output tray on top of the printer. This tray has a capacity

of approximately 200 sheets (A4/Letter) of 80 g/m2 paper.

Note:

❏ If the media is stacked too high in the output tray, your printer may experience media misfeeds,

excessive media curl, or static buildup.

❏ If the paper curls and falls out of the output tray when printing thick paper, extend the paper stopper

at the end of the tray extension before printing.

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Media Storage

❏ Keep media on a flat, level surface in its original wrapper until it is time to load it.

Media that has been stored for a long time out of its packaging may dry up too much and cause

misfeeding.

❏ If media has been removed from its wrapper, place it in its original packaging and store in a cool,

dark place on a level surface.

❏ Avoid moisture, excessive humidity, direct sunlight, excessive heat (above 35˚C [95˚F]), and dust.

❏ Avoid leaning media against other objects or placing it in an upright position.

Before using stored media, do a trial print to check print quality.

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Chapter 6

Replacing Consumables and Maintenance Parts

Note:

❏ Failure to follow instructions as outlined in this manual could result in voiding your warranty.

❏ If an error message (REPLACE TONER, FUSER UNITEND OF LIFE, etc.) appears, print out the

configuration page, and then check the status of the other consumables. For details on the error

messages, refer to “Error Messages (Warning)” on page 141. For details on printing the

configuration page, refer to “Printing a Configuration Page” on page 115.

About Toner Cartridges

Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Handle the toner cartridges

carefully to avoid spilling toner inside the printer or on yourself.

Note:

❏ When replacing the toner cartridges, install only new cartridges. If a used toner cartridge is installed,

the amount of remaining toner may not appear correctly.

❏ Do not open the toner cartridge unnecessarily. If toner is spilled, avoid inhaling it or allowing it to

come in contact with your skin.

❏ If toner gets on your hands or clothes, immediately wash them with soap and water.

❏ If toner was inhaled, move to an area with fresh air, and gargle thoroughly with a large quantity of

water. If conditions such as coughing appear, seek professional medical attention.

❏ If toner gets in your eyes, immediately flush them with water for at least 15 minutes. If any irritation

persists, seek professional medical attention.

❏ If toner gets in your mouth, thoroughly rinse it, and then drink 1 to 2 cups of water. If necessary, seek

professional medical attention.

❏ Store toner cartridges out of the reach of children.

Note:

The use of non-genuine toner cartridges may result in unstable performance. In addition, any damage

caused by the use of non-genuine toner cartridges is not covered by the warranty, even if it occurs during

the warranty period. (Although damage is not certain to result from using non-genuine toner cartridges,

we strongly recommend that you use genuine toner cartridges.)

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Type

Parts Number

0590

Toner Cartridge (Yellow)

Toner Cartridge (Magenta)

Toner Cartridge (Cyan)

Toner Cartridge (Black)

Double Toner Cartridge (Black)

0591

0592

0593

0594

Note:

For optimum print quality and performance, use only the corresponded TYPE genuine Epson toner

cartridges.

Keep toner cartridges:

❏ In their packaging until you’re ready to install them.

❏ In a cool, dry location away from sunlight (due to heat).

The maximum storage temperature is 35˚C (95˚F) and the maximum storage humidity is 85%

(noncondensing). If the toner cartridge is moved from a cold place to a warm, humid place,

condensation may occur, degrading print quality. Allow the toner to adapt to the environment for

about one hour before use.

❏ Level during handling and storage.

Do not turn cartridges upside down; the toner inside the cartridges may become caked or

unequally distributed.

❏ Away from salty air and corrosive gases such as aerosols.

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Replacing a Toner Cartridge

Note:

Be careful not to spill toner while replacing a toner cartridge. If toner spills, immediately wipe it off with a

soft, dry cloth.

If TONER LOWon the SYS DEFAULT MENU/ENABLE WARNINGis set to ON, the message TONER LOW X

(where “X”. represents the color of the toner) appears when toner cartridge becomes near empty.

Follow the steps below to replace the toner cartridge.

Note:

IfTONER LOWontheSYS DEFAULT MENU/ENABLE WARNINGissetto OFF, youareadvisedtoreplacethe

indicated toner cartridge when the message REPLACE TONER Xappear.

1. Open the printer’s front cover.

2. Pull the front lever of the color toner cartridge indicated to the left.

The replacement procedure for the toner cartridge is the same for all colors (yellow: Y, magenta:

M, cyan: C, and black: K). The following instructions show the procedure to replace the toner

cartridge (Y).

Y M C K

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3. Grab the handle of the toner cartridge to be replaced, and then pull out the cartridge.

The following instructions show the procedure to replace the toner cartridge(Y).

Note:

Dispose of the used toner cartridge according to your local regulations. Do not burn the toner

cartridge.

For details, refer to “About Toner Cartridges” on page 81.

4. Check the color of the new toner cartridge to be installed.

5. Remove the toner cartridge from the bag.

6. Shake the cartridge to distribute the toner.

3 Z

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7. Peel off the protective film from the right side of the toner cartridge.

8. Make sure that the toner cartridge is the same color as the printer compartment, and then insert

the toner cartridge into the printer.

Note:

Fully insert the toner cartridge.

9. Pull the lever to the right to lock it in place.

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Note:

❏ The front lever should be securely returned to its original position; otherwise, the front cover of

the printer cannot be closed.

❏ If it is difficult to operate the lever, push it in.

10. Make sure that the toner cartridge is securely installed, and then peel off the protective film.

11. Close the front cover.

Note:

When closing the front cover, press the area of the cover with small projections.

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Replacing a Photoconductor Unit

Type

Parts Number

1201

Photoconductor Unit (Yellow)

Photoconductor Unit (Magenta)

Photoconductor Unit (Cyan)

Photoconductor Unit (Black)

1202

1203

1204

Note:

Do not touch the OPC drum surface. This could lower image quality.

If P/U LOWon the SYS DEFAULT MENU/ENABLE WARNINGis set to ON, the message P/U LOW X(where

“X”. represents the color of the toner) appears when a photoconductor unit becomes near empty.

Follow the steps below to replace the photoconductor unit.

Note:

You are advised to replace the indicated photoconductor unit when the message P/U LIFE Xappears.

1. Check the message window to see which color photoconductor unit needs replacing.

2. Open the printer’s front cover.

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3. Pull the front lever of the color toner cartridge indicated to the left.

The replacement procedure for the photoconductor unit is the same for all colors (yellow: Y,

magenta: M, cyan: C, and black: K). The following instructions show the procedure to replace the

toner cartridge (K).

Y M C K

4. Grab the handle of the toner cartridge to be removed, and then pull out the cartridge.

Note:

Do not tilt removed toner cartridge, otherwise toner may spill.

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5. Pull up the waste toner bottle to unlock it.

6. Grab the left and right handles of the waste toner bottle, and then slowly pull out the bottle.

Note:

Do not tilt removed waste toner box, otherwise waste toner may spill.

7. While pressing down the area marked “Push” on the photoconductor unit to be replaced, slide the

unit completely out of the printer.

The following instructions show the procedure to replace the photoconductor unit (Black).

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Note:

Dispose of the used photoconductor unit according to your local regulations.

Do not burn the photoconductor unit.

8. Check the color of the new photoconductor unit to be installed.

Note:

In order to prevent toner from spilling, leave the photoconductor unit in the bag until step 7 is being

performed.

9. Remove the photoconductor unit from the bag.

10. Hold the photoconductor unit with both hands, and then shake it twice as shown in the

illustration.

Note:

Do not grab the bottom of the bag; otherwise, the photoconductor unit may be damaged, resulting in

decreased print quality.

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11. Remove the protective cover from the photoconductor unit.

Remove all packing tape from the photoconductor unit.

12. Remove the paper from the photoconductor unit.

Remove the protective cover from the photoconductor unit.

13. Make sure that the new photoconductor unit to be installed is the same color as the printer

compartment, and then insert the photoconductor unit into the printer so it locks.

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14. Press in on the waste toner bottle until it locks into place.

15. Make sure that the toner cartridge is the same color as the printer compartment, and then insert

the toner cartridge into the printer.

Note:

Fully insert the toner cartridge.

16. Pull the lever to the right to lock it in place.

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Note:

❏ The front lever should be securely returned to its original position; otherwise, the front cover of

the printer cannot be closed.

❏ If it is difficult to operate the lever, push it in.

17. Close the front cover.

Note:

When closing the front cover, press the area of the cover with small projections.

Replacing the Waste Toner Bottle (0595)

When the waste toner bottle becomes full, the message WASTE TONER FULL/REPLACE BOTTLE

appearsinthemessagewindow. The printerstopsandwillnotstartagainuntilthewaste tonerbottleis

replaced.

1. Open the printer’s front cover.

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2. Pull up the waste toner bottle to unlock it.

3. Grab the left and right handles of the waste toner bottle, and then slowly pull out the bottle.

Note:

Do not tilt removed waste toner box, otherwise waste toner may spill.

4. Remove the new waste toner bottle from its packaging. Insert the used waste toner bottle into the

plastic bag included in the box, and then box it up.

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Note:

Dispose of the used waste toner bottle according to your local regulations. Do not burn the waste

toner bottle.

5. Press in on the waste toner bottle until it locks into place.

6. Close the front cover.

Note:

❏ When closing the front cover, press the area of the cover with small projections.

❏ If the waste toner bottle is not fully inserted, the front cover cannot be closed.

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Replacing the Backup Battery

When the backup battery is at its end of life, the printer’s date and time cannot be retained. Follow the

procedure described below to replace the backup battery.

Note:

Only use the coin-shaped 3V lithium battery CR2032. It’s very important to protect the printer controller

board and any associated circuit boards from electrostatic damage. Before performing this procedure,

review the antistatic caution on“Antistatic Protection” on page 146. In addition, always handle circuit

boards by the edges only.

1. Turn off the printer and disconnect the power cord and interface cables.

2. Using a screwdriver, remove two screws.

3. Slide the panel slightly to the down and lift it off the printer.

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4. Remove the backup battery.

5. Insert a new backup battery.

Note:

❏ When inserting the new backup battery, be sure that the + side faces front.

❏ Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to

your local regulations.

Do not burn the backup battery.

6. Reinstall the panel and tighten two screws.

7. Reconnect all interface cables.

8. Reconnect the power cord, and turn on the printer.

9. Use DATEon the SYS DEFAULT MENU/CLOCKmenu to set the date, and use TIMEon the SYS

DEFAULT MENU/CLOCKmenu to set the time.

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Replacing the Fuser Unit (3041/3042)

When the time to replace the fuser unit is reached, the message FUSER UNIT/END OF LIFEappears.

Printing can continue even after this message appears; however, since the print quality is reduced, the

fuser unit should be replaced immediately.

1. Turn off the printer.

Note:

There are extremely hot parts within the machine. Before replacing the fuser unit, wait about

40 minutes after turning off the machine, and then check that the fusing section has reached room

temperature, otherwise, you may get burnt.

2. Pull the lever, and then open the right side cover.

Note:

Before opening the right side cover, fold up Tray 1.

3. Open the eject cover.

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4. Open the fuser unit cover.

5. Pull down the 2 levers.

6. Remove the fuser unit.

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7. Prepare a new fuser unit.

Note:

Be careful not to touch the surface of the fuser roller.

8. Pull down the 2 levers of a new fuser unit.

9. Insert the fuser unit until it locks into place.

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10. Lift up the two levers.

11. Close the fuser unit cover.

12. Close the eject cover.

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13. Close the right side cover.

14. Reset the counter in the MAINTENANCE MENU/SUPPLIES/REPLACE/FUSER UNITmenu.

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Chapter 7

Maintaining the Printer

Caution:

Read all caution and warning labels carefully, making sure to follow any instructions contained in

them. These labels are located on the inside of the printer’s covers and the interior of the printer

body.

Handle the printer with care to preserve its life. Abuse handling may cause damage and void your

warranty. If dust and paper scraps remain on the inside or outside of the printer, printer performance

and print quality will suffer, so the printer should be cleaned periodically. Keep the following

guidelines in mind.

Warning:

Turn off the printer, unplug thepower cord, and disconnect all interface cables before cleaning. Do

not spill water or detergent into the printer; otherwise the printer will be damaged and an electric

shock may occur.

Caution:

The fuser unit is hot. When the right side cover is opened, the fuser unit temperature drops

gradually (40 minutes wait time).

❏ Be careful when cleaning the inside of the printer or removing media misfeeds, as the fuser unit

and other internal parts may be very hot.

❏ Do not place anything on top of the printer.

❏ Use a soft cloth to clean the printer.

❏ Never spray cleaning solutions directly on the printer’s surface; the spray could penetrate through

the air vents of the printer and damage the internal circuits.

❏ Avoid using abrasive or corrosive solutions or solutions that contain solvents (such as alcohol and

benzene) to clean the printer.

❏ Always test any cleaning solution (such as mild detergent) on a small inconspicuous area of your

printer to check the solution’s performance.

❏ Never use sharp or rough implements, such as wire or plastic cleaning pads.

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❏ Always close the printer’s covers gently. Never subject the printer to vibration.

❏ Do not cover the printer immediately after using it. Turn it off and wait until it cools down.

❏ Do not leave the printer’s covers open for any length of time, especially in well-lit places; light may

damage the photoconductor units.

❏ Do not open the printer during printing.

❏ Do not tap media stacks on the printer.

❏ Do not lubricate or disassemble the printer.

❏ Do not tilt the printer.

❏ Do not touch the electrical contacts, gears, or laser devices. Doing so may damage the printer and

cause the print quality to deteriorate.

❏ Keep media in the output tray at a minimum level. If the media is stocked too high, your printer

may experience media misfeeds and excessive media curl.

❏ Make sure two people are available to lift the printer when moving it.

Keep the printer level to avoid toner spillage.

❏ When lifting the printer, fold up Tray 1, and then lift the printer as shown in the illustration at the

right.

If the optional 500-sheet paper cassette unit is installed, move it and the printer separately. Do not

grasp the grip of Tray 3, or the right side cover; otherwise, the 500-sheet paper cassette unit may be

damaged.

❏ If you get toner on your skin, wash it off with cool water and a mild soap.

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Caution:

If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.

❏ Make sure any parts removed during cleaning are replaced before you plug in the printer.

Cleaning the Printer

Caution:

Be sure to turn off the printer and unplug the power cord before cleaning.

Exterior

❏

Control Panel

❏

Ventilation Grill

❏

Printer Exterior

Media Rollers

The accumulation of paper dust and other debris on the media rollers can cause media-feeding

problems.

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Cleaning the Media Feed Rollers (Manual Feed Tray)

1. Open Tray 1.

2. Press down on the center of the paper-lifting plate until the left and right locking tabs (white) lock

into place.

3. Clean the media feed rollers by wiping them with a soft, dry cloth.

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4. Close the tray.

Cleaning the Media Feed Rollers (Tray 2/3)

1. Pull out the tray.

2. Clean the media feed rollers by wiping them with a soft, dry cloth.

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3. Close the tray.

Cleaning the Media Transfer Rollers for Tray 3

1. Open the right side cover of Tray 3.

Note:

Before opening the right side cover of Tray 3, fold up Tray 1.

2. Clean the media transfer rollers by wiping them with a soft, dry cloth.

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3. Close the right side cover of Tray 3.

Cleaning the Laser Lens

This printer is constructed with four laser lenses. Clean all lenses as described below. The laser lens

cleaning tool should be attached to the inside of the tray 2.

1. Pull out the tray 2.

2. Remove the cover.

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Note:

Since the cover will be used later, do not return it to its original position.

3. Remove the cleaning tool from the tray 2.

4. Close the tray 2.

5. Open the printer’s front cover.

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6. Remove the waste toner bottle and the toner cartridge and photoconductor unit for the color of

laser lens to be cleaned.

Note:

❏ For details on removing the toner cartridge, photoconductor unit or waste toner bottle, refer to

“Replacing a Toner Cartridge” on page 83 or “Replacing a Photoconductor Unit” on page 87.

❏ Do not tilt removed toner cartridge, otherwise toner may spill.

❏ Do not tilt removed waste toner box, otherwise waste toner may spill.

7. Attach the cover removed in step 2 to the photoconductor unit.

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8. Insert the laser lens cleaning tool into the photoconductor unit opening, pull it out, and then

repeat this back and forth movement 2 or 3 times.

9. Install the removed toner cartridge, photoconductor unit and waste toner bottle.

Note:

For details on installing the toner cartridge, photoconductor unit or waste toner bottle, refer to

“Replacing a Toner Cartridge” on page 83 or “Replacing a Photoconductor Unit” on page 87.

10. Close the front cover.

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Note:

When closing the front cover, press the area of the cover with small projections.

11. Pull out the tray 2.

12. Return the laser lens cleaning tool to its holder on the inside of the tray 2.

13. Close the cover.

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14. Close the tray 2.

15. Clean between each of the laser lenses in the same way.

Note:

The laser lens cleaning tool is included with the printer.

Safely store the laser lens cleaning tool so that it will not be lost.

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Chapter 8

Troubleshooting

Printing a Configuration Page

1. Press the Menu/Select key.

2. Select PRINT MENU, and then press the Menu/Select key.

3. Select CONFIGURATION PG, and then press the Menu/Select key.

4. Select PRINT, and then press the Menu/Select key.

Preventing Media Misfeeds

Make sure that...

Media matches the printer specifications.

Media is flat, especially on the leading edge.

The printer is on a hard, flat, level surface.

You store media in a dry location away from moisture and humidity.

You always adjust the media guides in the tray after inserting the media (a guide that is not properly adjusted can cause

poor print quality, media misfeeds, and printer damage).

You load the media printing-side up in the tray (many manufacturers place an arrow on the end of the wrapper to indicate

the printing side).

Avoid...

Media that is folded, wrinkled, or excessively curled.

Double feeding (remove the media and fan the sheets—they may be sticking together).

Loading more than one type/size/weight of media in a tray at the same time.

Overfilling the trays.

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Avoid...

Allowing the output tray to overfill (the output tray has a 200-sheet capacity—misfeeding may occur if you allow more than

200 sheets of media to accumulate at one time).

Clearing Media Misfeeds

Toavoiddamage, alwaysremovemisfedmediagently, withouttearingit. Anypieceofmedialeftinthe

printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload

media that has misfed.

Note:

The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner

may stick to your hands, so be careful not to touch the printed face when removing the misfed media.

Make sure not to spill any toner inside the printer.

Caution:

❏ Unfused toner can dirty your hands, clothes, or anything else it gets on.

If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some

toner remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on

your skin, wash it off with cool water and a mild soap.

❏ If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.

If, after clearing the media misfeed, the misfeed message in the control panel window persists, open

and close the printer’s covers. This should clear the misfeed message.

Media Misfeed Messages and Clearing Procedures

Media Misfeed Message

Page Reference

PAPER JAM

TRAY2

“Clearing a Media Misfeed in Tray 2” on page 117

PAPER JAM

TRAY3

“Clearing a Media Misfeed in Tray 3” on page 120

PAPER JAM

DUPLEX1

“Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN

only)” on page 123

PAPER JAM

DUPLEX2

“Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN

only)” on page 123

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Media Misfeed Message

Page Reference

PAPER JAM

“Clearing a Media Misfeed from the Fuser Unit” on page 124

FUSER/EXIT

PAPER JAM

TRAY1

“Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer

Roller” on page 128

PAPER JAM

“Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer

Roller” on page 128

SECOND TRANS

PAPER JAM

“Clearing a Media Misfeed in Tray 3” on page 120, “Clearing a Media

VERTICAL TRANS

Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller” on page

128

Note:

If the message PAPER JAM/VERTICAL TRANSappears, check for media misfeeds in the transfer roller

section of the right side covers for Tray 3.

Clearing a Media Misfeed in Tray 2

1. Pull the lever, and then open the right side cover.

Note:

Before opening the right side cover, fold up Tray 1.

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2. Carefully pull out the misfed media.

Caution:

The area around the fuser unit is extremely hot.

Touching anything other than the indicated levers may result in burns. If you get burned,

immediately cool the skin under cold water, and then seek professional medical attention.

Note:

Decreased print quality may result if the surface of the image transfer belt or the transfer roller is

touched.

Be careful not to touch the surface of the image transfer belt or transfer roller.

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3. Close the right side cover.

4. Pull out Tray 2, and then remove all media from the tray.

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5. Fan the media you removed and then align it well.

6. Load the media face up in Tray 2.

Note:

❏ Make sure that the media is flat.

❏ Do not load paper above the d mark.

7. Close Tray 2.

Clearing a Media Misfeed in Tray 3

1. Open the right side cover of Tray 3.

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Note:

Before opening the right side cover of Tray 3, fold up Tray 1.

2. Carefully pull out the misfed media.

3. Close the right side cover of Tray 3.

4. Pull out Tray 3, and then remove all paper from the tray.

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5. Fan the paper you removed and then align it well.

6. Load the paper face up in Tray 3.

Note:

❏ Make sure that the paper is flat.

❏ Do not load paper above the d mark.

❏ Slide the media guides against the edges of the paper.

7. Close Tray 3.

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Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN only)

1. Pull the lever, and then open the right side cover.

Note:

Before opening the right side cover, fold up Tray 1.

2. Carefully pull out the misfed media.

3. Close the right side cover.

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Clearing a Media Misfeed from the Fuser Unit

1. Pull the lever, and then open the right side cover.

Note:

Before opening the right side cover, fold up Tray 1.

2. Open the eject cover.

3. Lift up the 2 levers.

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4. Open the fuser unit cover.

5. Carefully pull out the misfed media.

Note:

If the misfed media cannot be removed by pulling it down, pull it from the top of the fuser unit.

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Caution:

The area around the fuser unit is extremely hot.

Touching anything other than the indicated levers may result in burns. If you get burned,

immediately cool the skin under cold water, and then seek professional medical attention.

Note:

Decreased print quality may result if the surface of the image transfer belt or the transfer roller is

touched.

Be careful not to touch the surface of the image transfer belt or transfer roller.

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6. Close the fuser unit cover.

7. Push down the 2 levers.

8. Close the eject cover.

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9. Close the right side cover.

Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller

1. Pull the lever, and then open the right side cover.

Note:

Before opening the right side cover, fold up Tray 1.

2. Carefully pull out the misfed media.

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Caution:

The area around the fuser unit is extremely hot.

Touching anything other than the indicated levers may result in burns. If you get burned,

immediately cool the skin under cold water, and then seek professional medical attention.

Note:

Decreased print quality may result if the surface of the image transfer belt or the transfer roller is

touched.

Be careful not to touch the surface of the image transfer belt or transfer roller.

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3. Close the right side cover.

Solving Problems with Media Misfeeds

Note:

Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated

misfeeds may also happen if you’re using unsupported print media.

Symptom

Cause

Solution

Several sheets go

through the

The front edges of the media are

not even.

Remove the media and even up the front edges, then reload

it.

printer together.

The media is moist from

humidity.

Remove the moist media and replace it with new, dry media.

Media misfeed

message stays on.

Right side cover needs to be

opened and closed again to

reset the printer.

Open and close the right side cover of the printer again.

Some media remains misfed in

the printer.

Recheck the media path and make sure that you have

removed all of the misfed media.

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Symptom

Cause

Solution

Duplex misfeeds.

Unsupportedmedia(wrongsize,

thickness, type, etc.) is being

used.

Use Epson-approved media. See “Print Media” on page 58.

Only plain paper, special paper and thick stock, 60–210 g/m2

(16–55.9 lb) can be autoduplexed. See “Print Media” on page

58.

Make sure that you have not mixed media types in Tray 1 or

Do not duplex (double-sided) envelopes, labels, letterhead,

postcards, glossy or single side only paper.

Media is still being misfed.

Recheck the media path inside the duplex option and make

sure that you have removed all of the misfed media.

Media is

misfeeding.

The media is not correctly

positioned in the tray.

Remove the misfed media and reposition the media

properly in the tray.

The number of sheets in the tray

exceeds the maximum allowed.

Remove the excess media and reload the correct number of

sheets in the tray.

The media guides are not

correctly adjusted to the media

size.

Adjust the media guides in the tray to match the size of the

media.

Warped or wrinkled media is

loaded in the tray.

Remove the media, smooth it out, and reload it. If it still

misfeeds, do not use that media.

The media is moist from

humidity.

Remove the moist media and replace it with new, dry media.

Envelopes are loaded in Tray 2, 3. Envelope must be loaded in Tray 1 only.

Labels, letterhead, postcards,

thick stock, or glossy are loaded

in Tray 3.

Labels, letterhead, postcards, thick stock, or glossy must be

loaded in Tray 1 or 2.

Custom-sized media is loaded in

Tray 3.

Custom-sized media can be loaded in Tray 1 or 2.

See “Print Media” on page 58.

The recommended label sheet is

facing the wrong way in Tray 1 or

Load the label sheets according to the manufacturer’s

instructions.

Envelopes are facing the wrong

way in Tray 1.

Load the envelopes in Tray 1 so the flaps are facing up.

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Symptom

Cause

Solution

Media is

misfeeding.

Unsupportedmedia(wrongsize,

thickness, type, etc.) is being

used.

Use Epson-approved media.

See “Print Media” on page 58.

The media roller is dirty.

Clean the media supply roller.

For more details, refer to “Media Rollers” on page 105.

Solving Other Problems

Symptom

Cause

Solution

Printer power is

not on.

The power cord is not correctly

plugged into the outlet.

Turn off the printer, confirm that the power cord is correctly

plugged into the outlet, and then turn on the printer.

Something is wrong with the

outlet connected to the printer.

Plug another electrical appliance into the outlet and see

whether it operates properly.

Thepowerswitchisnotcorrectly

turned on (I position).

Turn the power switch off (O position), then turn it back to

the on (I position).

The printer is connected to an

outlet with a voltage or

Useapowersource withthespecificationslisted in appendix

A, “Technical Specifications.”

frequency that does not match

the printer specifications.

Data was sent to

the printer, but it

doesn’t print.

An error message is displayed in

the message window.

Handle according to the message displayed.

A job may be cancelled if user

authentication or account track

settings are specified.

Click the User Authentication/Account Track button in the

printer driver, and then type in the necessary information

before printing.

The control panel

displays TONER

LOWmuch sooner

than expected.

One of the cartridges may be

defective.

Remove the toner cartridges and check them for damage. If

one is damaged, replace it.

You printed with heavy toner

coverage.

See the specifications in Appendix A.

You can’t print the

configuration

page.

The tray is empty.

Check that at least Tray 1 is loaded with media, in place, and

secure.

There is a media

misfeed.

Clear the media misfeed.

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Symptom

Cause

Solution

Printing from a

USB memory

device is not

possible.

The file format (file extension) is

not one that can be printed.

Only files with the format (extension) for JPEG, TIFF, XPS or

PDF can be printed.

MEMORY DIRECTfor the printer is Change the setting for INTERFACE MENU/MEMORY DIRECTto

set to DISABLE.

ENABLE.

A public user is not specified for

user authentication.

Contact the printer administrator.

Encrypted USB memory devices

are used.

Encrypted USB memory devices are not supported.

Printing takes too

much time.

The printer is set to a slow

printing mode (for example

thick stock).

It takes more time to print on special media. When using

regular paper, make sure that the media type is set properly

in the driver.

The job is very complex.

Wait. No action needed.

Add more memory.

The printer memory is

insufficient.

A toner cartridge for a different

region or an unapproved

genuine toner cartridge is

installed (NONGENUINE TONER X

is displayed in the message

window).

Install a correct Epson toner cartridge approved for your

specific printer.

Blank pages come

out during

printing.

One or more of the toner

cartridges are defective or

empty.

Check the toner cartridges. The image will not print if one or

more cartridges are empty.

The wrong media is being used.

Check that the media type set in the driver matches the

media loaded in the printer.

Not all pages print.

The printer has the wrong kind

of cable, or the printer is not

configured for the correct cable

and port.

Check your cable.

The Cancel key was pressed.

Make sure no one pressed the Cancel key while your job was

printing.

The tray is empty.

Check that the trays are loaded with media, in place, and

secure.

A document is printed with an

overlay file which has been

created by an unsuitable driver.

Print the overlay file using a suitable driver.

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Symptom

Cause

Solution

Printer resets or

turns off

The power cord is not correctly

plugged into the outlet.

Turn off the printer, confirm that the power cord is correctly

plugged into the outlet, and then turn on the printer.

frequently.

A system error occurred.

Contact Technical Support with the error information.

The message PORT

AUTH ACTIVE

remains displayed

in the message

window.

IEEE 802.1X authentication

failed.

Change the setting for INTERFACE MENU/ETHERNET/

IEEE802.1X/ENABLEto NO, and then check all settings

concerning IEEE 802.1X.

You are

Mediaorsettingsarenotcorrect. Make sure that you are using correct media.

experiencing

duplex (double-

sided) problems.

(Epson AcuLaser

C3900DN only)

❏

See “Print Media” on page 58.

Do not duplex (double-sided) envelopes, labels,

letterhead, postcards, glossy or single side only paper.

❏

MakesurethatyouhavenotmixedmediatypesinTray1

or 2.

Make sure that your document has more than one page.

Make sure that “EPSON AL-C3900” is selected in the “Model”

box under “Device Options” of the Windows printer driver

(Properties/Configure tab).

In the Windows printer driver (Layout/Print Type), choose

“Double-Sided.”

For N-up on duplexed pages, choose Collate only in the

Windows driver’s Basic tab. Do not set collation in the

application.

With N-up on

multiple copies,

the output is

incorrect.

Both the driver and the

application have been set for

collation.

For N-up on multiple copies, choose Collate only in the

Windows driver’s Basic tab. Do not set collation in the

application.

You hear unusual

noises.

There is a foreign object stuck

inside the printer.

Turn off the printer and remove the object. If you cannot

remove it, contact Technical Support.

The web-based

utility cannot be

accessed.

The Web-Based EpsonNet

Config Administrator’s

password is incorrect.

The Web-Based EpsonNet Config Administrator password

has a 0-character minimum and a 16-character maximum.

For details of the Web-Based EpsonNet Config administrator

password, refer to the Reference Guide.

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Symptom

Cause

Solution

Media is wrinkled.

The media is moist from

humidity or having water spilled

on it.

Remove the moist media and replace it with new, dry media.

The transfer roller or fuser unit is

defective.

Check them for damage. If necessary, contact Technical

Support with the error information.

Unsupported media (wrong

size, thickness, type, etc.) is

being used.

Use Epson-approved media. See “Print Media” on page 58.

The date and time

is not correctly

maintained on the

printer.

The backup battery has reached

the end of its life.

Replace the backup battery. For details, see “Replacing the

Backup Battery” on page 96.

The pages that

were fed out were

not uniformly

loaded.

There are large curls in the

paper.

Remove the paper from the paper tray, turn it over, and then

load it again.

There are gaps between the

media guides of the paper tray

and the sides of the paper.

Slide the media guides of the paper tray against the sides of

the paper so that there are no gaps.

The hard disk was

automatically

formatted.

The hard disk was full.

When the control panel displays HDD NEAR FULL, delete

print jobs and resources(fonts, forms, etc.) which were saved

on the hard disk using Web-Based EpsonNet Config.

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Solving Problems with Printing Quality

Symptom

Cause

Solution

Nothing is printed, One or more of the

Remove the photoconductor units and check it for damage.

If it is damaged, replace it.

or there are blank

spots on the

photoconductor units may be

defective.

printed page.

The media is moist from

humidity.

Adjust the humidity for media storage. Remove the moist

media and replace it with new, dry media.

The media set in the printer

driver mismatches the media

loaded in the printer.

Load the correct media in the printer.

The power source does not

Use a power source with the proper specifications.

match the printer specifications.

Several sheets are being fed at

the same time.

Remove the media from the tray and check it for static

electricity. Fan plain paper or other media, and replace it in

the tray.

Media is not set properly in the

tray(s).

Remove the media, tap it to straighten it out, return it to the

tray, and realign the media guides.

Entire sheet is

printed in black or

color.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check it for damage.

If it is damaged, replace it.

Image is too light;

there is low image

density.

Laser lens is dirty.

Clean the laser lens.

The media is moist from

humidity.

Remove the moist media and replace it with new, dry media.

There is not much toner left in

the cartridge.

Replace the toner cartridge.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

The media type is set incorrectly. When printing envelopes, labels, letterhead, postcards,

thick stock, glossy, single side only paper or special paper,

specify the appropriate media type in the printer driver.

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Symptom

Cause

Solution

Image is too dark.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

Image is blurred;

background is

lightly stained;

there is insufficient

gloss of the

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

printed image.

The print or color

density is uneven.

One or more of the toner

cartridges may be defective or

low.

Remove the toner cartridges and check them for damage. If

one is damaged, replace it.

The printer is not level.

Place the printer on a flat, hard, level surface.

Irregular print or

mottled image

appears.

The media is moist from

humidity.

Adjust the humidity in the media storage area.

Remove the moist media and replace it with new, dry media.

Unsupportedmedia(wrongsize,

thickness, type, etc.) is being

used.

Use Epson-approved media. See “Print Media” on page 58.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check it for damage.

If it is damaged, replace it.

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Symptom

Cause

Solution

There is

The media is moist from

humidity.

Remove the moist media and replace it with new, dry media.

insufficient fusing

or the image

comes off when

rubbed.

Unsupportedmedia(wrongsize,

thickness, type, etc.) is being

used.

Use Epson-approved media. See “Print Media” on page 58.

Media type is set incorrectly.

When printing envelopes, labels, letterhead, postcards,

thick stock, glossy, single side only paper or special paper,

specify the appropriate media type in the printer driver.

There are toner

smudges or

residual images.

One or more of the

photoconductor units may be

defective or installed incorrectly.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

There are toner

smudges on the

back side of the

page (whether or

not it has been

duplexed).

The media path is dirty with

toner.

Print several blank sheets and the excess toner should

disappear.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check it for damage.

If it is damaged, replace it.

Abnormal areas

(white, black, or

color) appear in a

regular pattern.

The laser lens is dirty.

Clean the laser lens.

A photoconductor unit may be

defective.

Remove the photoconductor unit with the color causing the

abnormal image. Replace it with a new photoconductor

unit.

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Symptom

Cause

Solution

Image defects.

The laser lens is dirty.

Atonercartridgemaybeleaking.

Clean the laser lens.

Remove the toner cartridges and check them for damage. If

one is damaged, replace it.

A photoconductor unit may be

defective.

Remove the photoconductor unit with the color causing the

abnormal image.

Replace it with a new photoconductor unit.

Lateral lines or

bands appear on

image.

The printer is not level.

Place the printer on a flat, hard, level surface.

The media path is dirty with

toner.

Print several sheets and the excess toner should disappear.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

Colors look

drastically wrong.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and verify that the toner

is distributed evenly on each cartridge roller, and reinstall

the photoconductor units.

One or more of the toner

Check the control panel for an TONER LOW Xor REPLACE

cartridges may be low or empty. TONER Xmessage. If necessary, replace the specified toner

cartridge.

Colors are not

registering

properly; colors

are mixed or have

page-to-page

variation.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

The media is moist from

humidity.

Remove the moist media and replace it with new, dry media.

The color has a

poor reproduction

or has poor color

density.

One or more of the

photoconductor units may be

defective.

Remove the photoconductor units and check them for

damage. If one is damaged, replace it.

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Status, Error, and Service Messages

Status, error, and service messages are displayed in the control panel message window. They provide

information about your printer and help you locate many problems. When the condition associated

with a displayed message has changed, the message is cleared from the window.

Standard Status Messages

This message...

means...

do this...

CALIBRATING

After replacing a toner cartridge or a

photoconductor unit, or after rebooting

your printer after environmental changes,

your printer automatically pauses to do an

Auto-Image Density Control (AIDC) cycle.

This process is provided to make reliable

printer operation with optimum output

quality possible.

No action needed.

CANCELLING JOB

COPYING

The job is being cancelled.

No action needed.

The printer is printing with the collating

function.

ENERGY SAVER

The printer is in Energy Saver mode to

reduce power consumption during periods

of inactivity. When a print job is received,

the printer returns to normal power.

No action needed.

FIRMWARE UPDATE

INITIALIZING

PRINTING

The firmware is being updated.

The printer is being initialized.

The printer is printing.

No action needed.

PROCESSING

READY

The printer is processing data.

The printer is on and ready to receive data.

The printer is being restarted.

The printer is warming up.

REBOOTING

WARMING UP

OFFLINE

The printer is offline.

To print on a network,

change the TELNETsetting

so it is online.

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Error Messages (Warning)

This message...

means...

do this...

AUTH TIMEOUT

The user is automatically logged

off due to IEEE802.1X port

authentication.

Reauthorize the IEEE802.1X port, and

then log on.

DEVICE

An incompatible device is

connected.

Do not connect an incompatible

device.

NOT SUPPORTED

FUSER UNIT

END OF LIFE

The fuser unit has reached the

end of its life.

Replace the fuser unit and reset the

counter in the MAINTENANCE MENU/

SUPPLIES/REPLACE/FUSER UNIT

menu.

Note:

Printing can continue, however, the

printing result are not guaranteed.

HDD

The hard disk is full.

Delete print jobs saved on the hard

disk.

NEAR FULL

HUBS

A USB hub is connected.

Do not connect a USB hub.

NOT SUPPORTED

INCORRECT

HDD

Since the hard disk drive was

formatted with a different

machine, the hard disk drive

could not be used.

Replace the hard disk drive with one

compatible with this machine, or

select HDD FORMATfrom SYS

DEFAULT MENUand format the hard

disk.

INCORRECT

P/U X

The Xphotoconductor unit is an

unapproved type.

Install a Epson photoconductor unit

of the appropriate type. See

“Replacing a Photoconductor Unit”

on page 87.

NONGENUINE

TONER X

The installed toner cartridge is

not a genuine Epson product.

Installing a genuine toner cartridge is

recommended.

P/U END

The Xphotoconductor unit has

reached the end of its life.

Replace the photoconductor unit.

P/U LIFE

The Xphotoconductor unit has

reached the end of its life.

Replace the photoconductor unit.

Printing continues until the message

“P/U END” appears.

P/U LOW

The Xphotoconductor unit is

nearly empty.

Prepare the specified color

photoconductor unit.

(Appears when SYS DEFAULT

MENU/ENABLE WARNING/P/U

LOWis set to ON.)

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This message...

means...

do this...

PAPER EMPTY

TRAY X

Tray X(Tray 1, 2 or 3) is empty.

(Appears when SYS DEFAULT

MENU/ENABLE WARNING/PAPER

EMPTY/TRAY Xis set to ON.)

Load media into the specified tray.

Tray X(Tray 2 or 3) is not correctly

installed.

Correctly install the specified tray.

(Appears when SYS DEFAULT

MENU/ENABLE WARNING/PAPER

EMPTY/TRAY Xis set to ON.)

PORT AUTH

ACTIVE

IEEE802.1X port is processing.

Please wait until authentication

processing is completed.

REPLACE TONER

The indicated toner cartridge has Replace the indicated toner

become empty.

cartridge.

TONER LOW

The indicated toner cartridge is

nearly empty.

Prepare the indicated toner

cartridge.

(Appears when SYS DEFAULT

MENU/ENABLE WARNING/TONER

LOWis set to ON.)

TRANS. BELT

END OF LIFE

The transferbeltunithasreached Contact your vendor or authorized

the end of its life.

service provider.

TRANS. ROLLER

END OF LIFE

The transfer roller has reached

the end of its life.

Contact your vendor or authorized

service provider.

UNABLE TO

The hard disk is full. Print jobs

over 10,000 pages cannot be

collated.

Print one copy of the file at a time.

COLLATE JOB

WASTE TONER

NEAR FULL

The waste toner bottle is nearly

full.

Prepare a new waste toner bottle.

Error Messages (Operator Call)

This message...

means...

do this...

CONFIGURATION ERR

The printer configuration was

changed when the printer power

was on.

Reboot the printer

COVER OPEN

The printer’s front cover is open.

Close the front cover.

FRONT COVER

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This message...

means...

do this...

COVER OPEN

SIDE COVER

The printer’s right side cover is

open.

Close the right side cover.

COVER OPEN

The right side cover of Tray 3 is

open.

Close the right side cover of the tray.

TRAY3 COVER

HOLD JOB ERROR

UNABLE TO

The specified print job saved on

the hard disk is sent while the

hard disk is not installed.

Print jobs can be saved only if a hard

disk is installed. If desired, install a

hard disk.

STORE JOB

HOLD JOB ERROR

“OPTIONAL”

When printing a stored job, the

printer configuration was

changed since the job was

stored.

Change the printer configuration to

that when the job was stored.

PRESS CANCEL

MANUAL EMPTY

“SIZE”

Tray 1 was specified with the

printer driver as Manual Feed for

printing, but Tray 1 is empty.

Load the correct media into Tray 1.

“MEDIA”

MANUAL FEED

“SIZE”

The Paper Source in the printer

driver is set to Tray 1 (Manual

Feed), but there is already media

in the tray when printing begins.

Press the

and reload the media in Tray 1.

key to print, or remove

“MEDIA”

MEMORY FULL

PRESS CANCEL

The printer has received more

data than can be processed with

its internal memory.

Press the Cancel key to cancel the

print job.

Decrease the amount of data to be

printed, and then try printing again.

If that doesn’t solve the problem,

install an optional memory module.

NONGENUINE

TONER X

The installed toner cartridge is

not a genuine Epson product.

Installing a genuine toner cartridge is

recommended.

P/U END

REPLACE

The Xphotoconductor unit has

completelyreachedthe endofits

life.

Replace the photoconductor unit.

P/U MISSING

CHECK X

The Xphotoconductor unit is not

installed, or an unapproved

Install a correct Epson

photoconductor unit.

photoconductor unit is installed.

PAPER EMPTY

“SIZE”

The specified tray is empty.

(Appears when PAPER MENU/

PAPER SOURCE/TRAY CHAINING

is set.)

Load the correct media into the

specified tray.

“MEDIA”

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This message...

means...

do this...

PAPER ERROR

“SIZE”

The media size/type set in the

printerdriverisdifferentfromthe

size/type of media loaded

(Appears when PAPER MENU/

PAPER SOURCE/TRAY CHAINING

is set.)

Load the correct media size and type.

“MEDIA”

PAPER JAM

DUPLEX1

Media has misfed in the duplex.

Press the

key to display the help

screen. Follow the instructions in the

help screen to remove the misfed

media.

PAPER JAM

DUPLEX2

Media has misfed in the duplex.

PAPER JAM

Media has misfed in the transfer

roller area. This type of misfeed

means that the media did not

make it to the media exit area.

SECOND TRANS

PAPER JAM

TRAY1

Media has misfed in Tray 1.

PAPER JAM

TRAY X

Media has misfed while being

pulled from the specified

tray (Tray 2 or 3).

PAPER JAM

Media has misfed in the vertical

transfer area.

VERTICAL TRANS

PAPER JAM

Media has misfed leaving the

fuser area.

Press the

key to display the help

FUSER/EXIT

screen. Follow the instructions in the

help screen to remove misfed media.

The enclosed toner cartridges

and photoconductor units are

not installed.

Be sure to install the enclosed toner

cartridges and photoconductor

units.

REPLACE TONER

The Xtoner cartridge is

completely empty.

Replace the toner cartridge.

TONER MISSING

CHECK X

The Xtoner cartridge is not

installed, or an unapproved

toner cartridge is installed.

Install a correct Epson toner

cartridge.

TRAYX EMPTY

“SIZE”

The X(Tray 1, 2 or 3) was specified

with the printer driver for

printing, but Tray Xis empty. This

message appears when the

PAPER MENU/PAPER SOURCE/

TRAY CHAININGmenu is set to

OFF.

Load the correct media into the

specified tray.

“MEDIA”

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AcuLaser C3900 Series User’s Guide

This message...

means...

do this...

TRAYXPAPER ERR

“SIZE”

The media size/type set in the

printerdriverisdifferentfromthe

size/type of media loaded. This

message appears when the

PAPER MENU/PAPER SOURCE/

TRAY CHAININGmenu is set to

OFF.

Load the correct media size and type.

“MEDIA”

TRAYX SIZE ERR

ADD

The media size set in the printer

driver is different from the size of

media loaded.

Load the correct media size into the

specified tray.

“SIZE”

WASTE TONER FULL

REPLACE BOTTLE

The waste toner

bottle is full.

Install a new waste toner bottle.

Service Messages

These messages indicate a more serious error that can only be corrected by a customer service

engineer. If one of these messages appears, turn the printer off, then turn it on again. If the problem

persists, contact your local vendor or authorized service provider.

This service message...

means...

do this...

SERVICE CALL XXXX

“Error”

An error has been detected with the

item indicated “XXXX” in the service

message.

Reboot the printer. This often clears

the service message, and printer

operation can resume.

Information about errors appears at

the bottom of the message window.

If the problem persists, contact

Technical Support.

Troubleshooting 145

AcuLaser C3900 Series User’s Guide

Chapter 9

Installing Accessories

Introduction

Note:

Use of accessories not manufactured or supported by Epson will void your warranty.

512 MB DIMM

Dual In-Line Memory Module

(DIMM)

500-sheet tray included

SATA Hard Disk

500-Sheet Paper Cassette Unit

(Tray 3)

Hard Disk Drive

Note:

❏ Installing accessories always requires that the printer and accessories are turned off and unplugged

during installation.

❏ This printer does not support CompactFlash card.

Antistatic Protection

Note:

It’s very important to protect the printer controller board from electrostatic damage while performing

any task involving the controller board.

Turn off all power switches first. If an antistatic wrist strap is provided in your printer option kit, attach

one end of it to your wrist and the other end to the bare metal chassis on the back of your printer. Never

attach the wrist strap to any piece of equipment with an electrical current present. Plastic, rubber, wood,

painted metal surfaces, and telephones are not acceptable grounding points.

If you don’t have an antistatic wrist strap, discharge your body’s static electric charge by touching a

grounded surface before you handle any printer boards or components. Also avoid walking around after

grounding yourself.

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AcuLaser C3900 Series User’s Guide

Dual In-Line Memory Module (DIMM)

Note:

You may need additional memory (DIMM) for complex graphics and for duplex (double-sided)

printing.

This machine detects only half of the amount of the installed memory.

Dual in-line memory module (or DIMM) is compact circuit board with surface-mount memory

chips.

There is 256 MB of onboard memory and one available memory expansion slot. The memory can be

expanded to a maximum of 768 MB (256 MB + 512 MB).

Installing a DIMM

Note:

It’s very important to protect the printer controller board and any associated circuit boards from

electrostatic damage. Before performing this procedure, review the antistatic caution on “Antistatic

Protection” on page 146. In addition, always handle circuit boards by the edges only.

1. Turn off the printer and disconnect the power cord and interface cables.

2. Using a screwdriver, remove two screws.

Installing Accessories 147

AcuLaser C3900 Series User’s Guide

3. Slide the panel slightly to the down and lift it off the printer.

4. InserttheDIMMatanangle(about45˚)intotheconnector, makingsurethatthenotchontheunit

aligns with the tab on connector, and then press down carefully until it clicks into place.

Note:

❏ Be sure to handle the DIMM by the edges only.

❏ You will hear a click when the DIMM is properly placed.

5. Reinstall the panel and tighten two screws.

6. Reconnect all interface cables.

7. Reconnect the power cord, and turn on the printer.

8. Declare the additional Printer Memory in the Windows printer driver (Properties/Configure

tab).

9. Printaconfigurationpage(PRINT MENU/CONFIGURATION PG)andverifythatthetotalamountof

the RAM installed in your printer is listed.

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AcuLaser C3900 Series User’s Guide

Hard Disk Drive (C12C824511)

If you install a Hard Disk Drive, the followings can be performed:

❏ Collate printing

❏ Job printing/saving

❏ Fonts/forms download

❏ User Authentication/Account Track

❏ Direct printing

Installing the Hard Disk Drive

Note:

It’s very important to protect the printer controller board and any associated circuit boards from

electrostatic damage. Before performing this procedure, review the antistatic caution on “Antistatic

Protection” on page 146. In addition, always handle circuit boards by the edges only.

1. Turn off the printer and disconnect the power cord and interface cables.

2. Using a screwdriver, remove two screws.

Installing Accessories 149

AcuLaser C3900 Series User’s Guide

3. Slide the panel slightly to the down and lift it off the printer.

4. Attach the two cables to the hard disk drive.

5. Plug the two cables on the hard disk drive into the connector.

Installing Accessories 150

AcuLaser C3900 Series User’s Guide

6. Insert the four mounting pins on the hard disk drive into the holes to mount the hard disk drive.

7. Reinstall the panel and tighten two screws.

8. Reconnect all interface cables.

9. Reconnect the power cord, and turn on the printer.

10. Declare the Hard Disk in the Windows printer driver (Properties/Configure tab).

500-Sheet Paper Cassette Unit (C12C802651)

You can install up to one optional 500-sheet paper cassette unit (Tray 3).

Installing a 500-Sheet Paper Cassette Unit

Note:

Since consumables are installed in the printer, be sure to keep the printer level when moving it in order to

prevent accidental spills.

1. Turn off the printer and disconnect the power cord and interface cables.

2. Prepare the 500-sheet paper cassette unit.

Note:

Be sure to place the 500-sheet paper cassette unit on a level surface.

Installing Accessories 151

AcuLaser C3900 Series User’s Guide

3. Open the right side cover of the 500-sheet paper cassette unit.

Note:

The right side cover of the 500-sheet paper cassette unit must be opened before the feeder can be

installed onto the printer.

4. With another person’s help, place the printer on top of the 500-sheet paper cassette unit, making

sure that the positioning pins on the 500-sheet paper cassette unit correctly fit into the holes on the

bottom of the printer.

Warning:

This printer weighs approximately 27 kg (60 lb) when it is fully loaded with consumables. The

printer must be lifted by two people.

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AcuLaser C3900 Series User’s Guide

5. Close the right side cover of the 500-sheet paper cassette unit.

6. Reconnect all interface cables.

7. Reconnect the power cord, and turn on the printer.

8. Declare Paper Source Unit 3 in the Windows printer driver (Properties/Configure tab).

Installing Accessories 153

AcuLaser C3900 Series User’s Guide

Appendix A

Appendix

Technical Specifications

Printer

Type

Desktop Tandem Full Color A4 laser beam printer

Print system

Exposure system

Developing system

Resolution

Electro photographic Printing System

4 laser diode and 1 polygon mirror

Mono-component SMT

600 dpi × 600 dpi × 3 bits

Media sizes

Tray 1

Paper width: 92 to 216 mm

Paper length: 148 to 356 mm

Tray 2

Paper width: 92 to 216 mm

Paper length: 148 to 297 mm

Tray 3

B5 (JIS) - Legal

Paper/Media

❏

Plain paper (60 to 90 g/m2)

Recycled (60 to 90 g/m2)

Envelopes

Letterhead

Label

Thick 1 (91 to 150 g/m2)

Thick 2 (151 to 210 g/m2)

Postcard

Glossy 1 (100-128 g/m2)

Glossy 2 (129-158 g/m2)

Single side only (60 to 90 g/m2)

Special paper (60 to 90 g/m2)

Appendix 154

AcuLaser C3900 Series User’s Guide

Input capacity

Tray1

Tray2

Plain/Recycled/Single side only/Special paper: 100 sheets

Envelope: 10 envelopes

Label/Postcard/Thick 1/Thick 2/Glossy 1/Glossy 2/Letterhead:

20 sheets

Plain/Recycled/Single side only/Special paper: 250 sheets

Label/Postcard/Thick 1/Thick 2/Glossy 1/Glossy 2/Letterhead:

20 sheets

Tray3

Plain/Recycled/Single side only/Special paper: 500 sheets

Output capacity

Output tray

200 sheets (Plain paper:80 g/m2)

Operating temperature

10 to 30˚C (50 to 86˚F)

Note:

Fluctuations of no more than 10˚C (18˚F) within an hour.

Operating humidity

15 to 85%

Note:

Fluctuations of no more than 10% within an hour.

Power supply

AC 120 V, 60 Hz

AC 220 to 240 V, 50 to 60 Hz

Power consumption

AC 120 V: 1100 W or less

AC 220 to 240 V: 1200 W or less

Energy Saver Mode: 15 W or less

Amperage

AC 120 V: 8.8 A or less

AC 220 to 240 V: 4.6 A or less

Acoustic Noise

External dimensions

Printing: 54 dB or less

Standby: 39 dB or less

Height: 330 mm (13.0")

Width: 444 mm (17.5")

Depth: 531 mm (20.9")

Note:

Excluding some protruding parts and the manual feed tray.

Appendix 155

AcuLaser C3900 Series User’s Guide

Weight

Epson AcuLaser C3900N:

approximately 22 kg (49 lb) (without consumables)

approximately 27 kg (60 lb) (with consumables)

Epson AcuLaser C3900DN:

approximately 23 kg (51 lb) (without consumables)

approximately 27 kg (60 lb) (with consumables)

Interface

USB 2.0 (High Speed) compliant, 10Base-T/100Base-TX/1000Base-T Ethernet, Host

USB (USB Device Printing)

Standard memory

256 MB

Appendix 156

AcuLaser C3900 Series User’s Guide

Index

500-sheet paper cassette unit...........................................151

Labels.....................................................................................63

Letterhead.............................................................................64

Loading media.....................................................................70

Accessories.........................................................................146

500-sheet paper cassette unit........................................151

DIMMs............................................................................147

Hard disk drive...............................................................149

Antistatic protection.........................................................146

Maintenance.......................................................................103

Maintenance parts

Fuser unit..........................................................................98

Media

Clearing misfeeds...........................................................116

Loading..............................................................................70

Preventing misfeeds.......................................................115

Printable area....................................................................68

Media misfeed

Duplex option................................................................123

Fuser unit........................................................................124

Transfer roller................................................................128

Tray 1...............................................................................128

Tray 2...............................................................................117

Tray 3...............................................................................120

Media storage.......................................................................80

Media type

Envelopes..........................................................................62

Glossy media.....................................................................66

Labels.................................................................................63

Letterhead.........................................................................64

Plain paper........................................................................60

Postcards...........................................................................65

Single side only.................................................................66

Special paper.....................................................................67

Thick stock........................................................................61

Memory Direct....................................................................56

Message window..................................................................30

Messages.............................................................................140

Misfeed problems..............................................................130

Clearing...........................................................................116

Preventing.......................................................................115

Configuration menu...........................................................31

Consumables

Backup battery..................................................................96

Photoconductor unit.......................................................87

Toner cartridge.................................................................81

Waste toner bottle............................................................93

Control panel.......................................................................29

Dual in-line memory module..........................................147

Duplexing.............................................................................78

Electrostatic discharge......................................................146

Envelopes..............................................................................62

Error messages...................................................................141

Glossy Media........................................................................66

Hard disk drive..................................................................149

Index 157

AcuLaser C3900 Series User’s Guide

Output tray...........................................................................79

Plain paper............................................................................60

Postcards...............................................................................65

Preventing media misfeeds..............................................115

Print quality.......................................................................136

Printable area.......................................................................68

Printer

Parts...................................................................................16

Printer driver (Postscript, PCL)........................................21

Advanced tab....................................................................23

Basic tab.............................................................................24

Cover page tab..................................................................25

Layout tab.........................................................................25

My Tab..............................................................................24

Other tab...........................................................................27

Quality tab.........................................................................26

Uninstalling......................................................................21

Watermark/Overlay tab..................................................26

Printer driver (PPD)

Uninstalling......................................................................21

Service messages................................................................145

Single side only....................................................................66

Special paper........................................................................67

Thick stock...........................................................................61

Troubleshooting................................................................115

Index 158

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