DELL XPS 210 User Manual

Dell™ XPS™ 210  
Owner’s Manual  
front panel door (open)  
optional floppy drive or  
Media Card Reader*  
diagnostic lights  
hard drive activity light  
headphone connector  
CD or DVD drive light  
USB 2.0 connectors (2)  
front panel  
door (push to  
open)  
microphone connector  
IEEE 1394 connector  
power button  
power light  
voltage selection switch  
power connector  
line-out connector  
line-in connector  
microphone/side-surround sound connector  
center/LFE connector  
rear surround sound  
connector  
S/PDIF connector  
modem connector  
network connector  
integrated video connector  
USB 2.0 connectors (6)  
IEEE 1394 connector  
PCI Express x16 card slot  
PCI Express x1 card slot  
*
Not present on certain computers.  
Model DCCY  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
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1
Setting Up and Using Your Computer  
13  
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15  
16  
Front View.  
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Back View.  
Back I/O Connectors .  
Setting Up a Printer  
Printer Cable  
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17  
17  
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Using a Media Card Reader (Optional)  
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18  
Connecting a TV (Optional)  
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20  
Changing the Display Settings  
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Setting Up a Home and Office Network .  
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20  
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21  
Connecting to a Network Adapter  
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Network Setup Wizard .  
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Connecting to the Internet .  
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22  
Setting Up Your Internet Connection .  
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25  
Adjusting the Picture .  
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27  
Helpful Tips .  
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Power Management .  
Standby Mode  
Hibernate Mode.  
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28  
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29  
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Power Options Properties  
Contents  
3
 
®
Intel Viiv™ Technology (Optional) .  
®
Using Intel Viiv™ Quick Resume Technology (Optional) .  
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30  
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Enabling the QRT feature in the Operating system .  
Hyper-Threading and Dual-Core Technology .  
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31  
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33  
Troubleshooting Tips.  
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Battery Problems.  
Drive Problems.  
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38  
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IEEE 1394 Device Problems  
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Lockups and Software Problems  
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39  
39  
39  
40  
40  
The computer does not start up  
The computer stops responding  
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A program crashes repeatedly .  
A program is designed for an earlier Windows operating system .  
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Network Problems .  
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43  
43  
44  
45  
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Power Problems .  
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Printer Problems .  
Scanner Problems .  
4
Contents  
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46  
47  
No sound from speakers .  
No sound from headphones  
Video and Monitor Problems  
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47  
48  
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The screen is difficult to read.  
3
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Diagnostic Lights.  
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When to Use the Dell Diagnostics  
52  
Drivers .  
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54  
54  
54  
55  
What Is a Driver? .  
Identifying Drivers  
Reinstalling Drivers .  
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4
Removing and Installing Parts.  
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61  
Before You Begin.  
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61  
61  
Recommended Tools .  
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64  
Inside View of Your Computer .  
Memory.  
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66  
66  
68  
68  
70  
DDR2 Memory Overview .  
Addressing Memory With 4-GB Configurations  
Installing Memory.  
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Removing Memory  
Contents  
5
Cards .  
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Drives.  
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75  
76  
Power Cable Connector  
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Connecting and Disconnecting Drive Cables.  
Hard Drive  
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76  
78  
Removing a Hard Drive .  
Installing a Hard Drive  
CD/DVD Drive.  
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81  
83  
Removing a CD/DVD Drive  
Installing a CD/DVD Drive.  
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85  
87  
Removing a Media Card Reader  
Installing a Media Card Reader.  
Floppy Drive (Optional).  
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89  
89  
91  
Removing a Floppy Drive .  
Installing a Floppy Drive  
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Modem .  
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93  
Replacing the Modem  
93  
Battery .  
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Replacing the Battery.  
94  
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.
101  
102  
106  
Overview  
Entering System Setup  
Boot Sequence .  
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Jumper Settings .  
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107  
108  
109  
Clearing Forgotten Passwords.  
Clearing CMOS Settings .  
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6
Contents  
Cleaning Your Computer .  
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110  
110  
Mouse.  
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CDs and DVDs.  
Dell Technical Support Policy (U.S. Only) .  
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110  
111  
111  
Definition of "Dell-Installed" Software and Peripherals  
Definition of "Third-Party" Software and Peripherals.  
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111  
FCC Class B .  
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111  
Contacting Dell.  
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112  
Index  
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133  
Contents  
7
8
Contents  
Finding Information  
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may  
not be available in certain countries.  
NOTE: This Owner’s Manual is available as a PDF at support.dell.com.  
NOTE: Additional information may ship with your computer.  
What Are You Looking For?  
Find It Here  
• A diagnostic program for my computer  
• Drivers for my computer  
NOTE: The Drivers and Utilities CD may be optional and may  
not ship with your computer.  
• My device documentation  
• Desktop System Software (DSS)  
Documentation and drivers are already installed on your  
computer. You can use the CD to reinstall drivers (see  
"Drivers" on page 54), run the Dell diagnostics (see "Dell  
Diagnostics" on page 52), or access your documentation.  
Readme files may be  
included on your CD to  
provide last-minute  
updates about technical  
changes to your computer  
or advanced technical  
reference material for  
technicians or experienced  
users.  
NOTE: Drivers and documentation updates can be found at  
support.dell.com.  
Warranty information  
Dell™ Product Information Guide  
Terms and Conditions (U.S. only)  
• Safety instructions  
• Regulatory information  
• Ergonomics information  
• End User License Agreement  
Finding Information  
9
     
What Are You Looking For?  
Find It Here  
• How to set up my computer  
Setup Diagram  
• Service Tag and Express Service Code  
Service Tag and Microsoft Windows Product Key  
®
®
• Microsoft Windows Product Key Label  
These labels are located on your computer.  
• Use the Service Tag to  
identify your computer  
when you use  
support.dell.com or  
contact support.  
• Enter the Express  
Service Code to direct your call when contacting support.  
10  
Finding Information  
   
What Are You Looking For?  
Find It Here  
• Solutions Troubleshooting hints and tips, articles  
from technicians, online courses, and frequently asked  
questions  
Dell Support Website — support.dell.com  
NOTE: Select your region or business segment to view the  
appropriate support site.  
• Community — Online discussion with other Dell  
customers  
• Upgrades — Upgrade information for components, such  
as the memory, hard drive, and operating system  
• Customer Care — Contact information, service call and  
order status, and warranty and repair information  
• Service and support — Service call status, support  
history, service contract, and online discussions with  
support  
• Reference — Computer documentation, details on my  
computer configuration, product specifications, and  
white papers  
• Downloads — Certified drivers, patches, and software  
updates  
• Desktop System Software (DSS)— If you reinstall the  
operating system for your computer, you should also  
reinstall the DSS utility. DSS automatically detects your  
computer and operating system and installs the updates  
appropriate for your configuration, providing critical  
updates for your operating system and support for Dell™  
To download Desktop System Software:  
1
Go to support.dell.com, select your region or business  
segment, then enter your Service Tag or product model.  
Select Drivers & Downloads, then click Go  
Select your operating system and language, and then  
search for the keyword Desktop System Software  
2
3
.
®
3.5-inch USB floppy drives, Intel processors, optical  
drives, and USB devices. DSS is necessary for correct  
operation of your Dell computer.  
.
NOTE: The support.dell.com user interface may vary  
depending on your selections.  
• How to use Windows XP  
Windows Help and Support Center  
• How to work with programs and files  
• How to personalize my desktop  
1
2
Click StartHelp and Support.  
Type a word or phrase that describes your problem and  
click the arrow icon.  
3
4
Click the topic that describes your problem.  
Follow the instructions on the screen.  
Finding Information  
11  
   
What Are You Looking For?  
Find It Here  
• How to reinstall my operating system  
Operating System CD  
NOTE: The Operating System CD may be optional and may  
not ship with your computer.  
The operating system is already installed on your computer.  
To reinstall your operating system see "Restoring Your  
Operating System" on page 56.  
After you reinstall your  
operating system, use the  
Drivers and Utilities CD  
(ResourceCD) to reinstall  
drivers for the devices that  
came with your computer.  
Your operating system  
product key label is located  
on your computer.  
NOTE: The color of your Operating System CD varies  
according to the operating system you ordered.  
• How to use Linux  
Dell Supported Linux Sites  
• E-mail discussions with users of Dell Precision™  
products and the Linux operating system  
• linux.dell.com  
• lists.us.dell.com/mailman/listinfo/linux-precision  
• Additional information regarding Linux and my Dell  
Precision computer  
12  
Finding Information  
 
Setting Up and Using Your Computer  
Front and Back View of the Computer  
Front View  
NOTE: The front panel door does not close when you are using the Flash Media, IEEE 1394, USB, or  
headphone connectors.  
12  
11  
10  
9
1
2
3
8
7
6
5
4
Setting Up and Using Your Computer  
13  
         
1
2
3
CD/DVD drive eject  
button  
Press this button to eject a CD/DVD from the drive.  
CD/DVD drive-activity  
light  
The drive activity light is on when the computer reads data from the CD or DVD  
drive.  
USB 2.0 connectors (2)  
Use the front USB connectors for devices that you connect occasionally, such as  
joysticks or cameras (see "System Setup" on page 101 for more information on booting  
to a USB device).  
It is recommended that you use the back USB connectors for devices that typically  
remain connected, such as printers and keyboards.  
4
5
IEEE 1394 connector  
Attach high-speed serial multimedia devices, such as digital video cameras.  
It is recommended that you use the back IEEE 1394 connector for devices that typically  
remain connected, such as external hard drives and other storage devices.  
power button  
Press this button to turn on the computer.  
NOTICE: To avoid losing data, do not use the power button to turn off the computer.  
Instead, perform an operating system shutdown.  
6
power light  
The power light illuminates and blinks or remains solid to indicate different states:  
• No light — The computer is turned off.  
• Steady green — The computer is in a normal operating state.  
• Blinking green — The computer is in a power-saving state.  
• Blinking or solid amber — See "Power Problems" on page 43.  
7
8
front-panel door release  
button  
Press this button to access the front-panel connectors.  
microphone connector  
Use the pink microphone connector to attach a personal computer microphone for  
voice or musical input into a sound or telephony program.  
On computers with a sound card, the microphone connector is on the card.  
9
headphone connector  
Use the green headphone connector to attach headphones and most kinds of speakers.  
10 hard-drive activity light  
The hard drive activity light is on when the computer reads data from or writes data to  
the hard drive. The light might also be on when a device such as a CD player is  
operating.  
11 diagnostic lights  
For more information on what each diagnostic light means, see "Diagnostic Lights" on  
page 49.  
12 front-panel door  
This panel covers the CD/DVD drive, the Media Card Reader, and the optional floppy  
drive.  
14  
Setting Up and Using Your Computer  
Back View  
1
2
3
4
1
voltage selection switch  
See the safety instructions in the Product  
Information Guide for more information.  
2
3
power connector  
Insert the power cable.  
back panel connectors  
Plug IEEE 1394, USB and other devices into the  
appropriate connector.  
4
card slots  
Access connectors for any installed PCI Express  
cards.  
Setting Up and Using Your Computer  
15  
 
Back I/O Connectors  
1
2
3
4
5
6
7
8
14  
13  
12  
11  
10 9  
1
2
link integrity light  
• Green — A good connection exists between a 10-Mbps network and the  
computer.  
• Orange — A good connection exists between a 100-Mbps network and the  
computer.  
• Off — The computer is not detecting a physical connection to the network.  
network adapter  
connector  
To attach your computer to a network or broadband device, connect one end of a  
network cable to either a network jack or your network or broadband device.  
Connect the other end of the network cable to the network adapter connector on  
the back panel of your computer. A click indicates that the network cable has been  
securely attached.  
NOTE: Do not plug a telephone cable into the network connector.  
On computers with a network connector card, use the connector on the card.  
It is recommended that you use Category 5 wiring and connectors for your  
network. If you must use Category 3 wiring, force the network speed to 10 Mbps to  
ensure reliable operation.  
3
network activity light  
Flashes a yellow light when the computer is transmitting or receiving network  
data. A high volume of network traffic may make this light appear to be in a steady  
"on" state.  
4
5
modem connector  
Use the modem connector to connect your computer to the Internet.  
rear surround sound  
connector  
Use the black surround sound connector to attach multichannel-capable speakers.  
6
7
line-in connector  
Use the blue line-in connector to attach a record/playback device such as a cassette  
player, CD player, or VCR.  
On computers with a sound card, use the connector on the card.  
line-out connector  
Use the green line-out connector to attach headphones and most speakers with  
integrated amplifiers.  
On computers with a sound card, use the connector on the card.  
16  
Setting Up and Using Your Computer  
 
8
9
microphone  
Use the pink connector to attach a personal computer microphone for voice or  
musical input into a sound or telephony program.  
On computers with a sound card, the microphone connector is on the card.  
Use the grey surround sound connector to attach multichannel-capable speakers.  
side surround sound  
connector  
10 center/LFE connector  
LFE (Low Frequency Effects) Audio channel found in digital surround sound  
audio schemes that carries only low frequency information of 80 Hz and below.  
The LFE channel drives a subwoofer to provide extremely low bass extension.  
Systems not using subwoofers can shunt the LFE information to the main  
speakers in the surround sound set-up.  
11 S/PDIF connector  
12 VGA connector  
This connector is used to transmit digital audio without going through an analog  
audio conversion process.  
If your monitor has a VGA connector, plug it into the VGA connector on the  
computer.  
13 USB 2.0 connectors (6)  
Use the back USB connectors for devices that typically remain connected, such as  
printers and keyboards.  
It is recommended that you use the front USB connectors for devices that you  
connect occasionally, such as joysticks or cameras.  
14 IEEE 1394 connector  
Attach high-speed serial multimedia devices, such as digital video cameras.  
Setting Up a Printer  
NOTICE: Complete the operating system setup before you connect a printer to the computer.  
See the documentation that came with the printer for setup information, including how to:  
Obtain and install updated drivers.  
Connect the printer to the computer.  
Load paper and install the toner or ink cartridge.  
Contact the printer manufacturer for technical assistance.  
Printer Cable  
Your printer connects to your computer with a USB cable. Your printer may not come with a printer  
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you  
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the  
computer box.  
Setting Up and Using Your Computer  
17  
         
Connecting a USB Printer  
NOTE: You can connect USB devices while the computer is turned on.  
1
2
3
Complete the operating system setup, if you have not already done so.  
Install the printer driver if necessary. See the documentation that came with your printer.  
Attach the USB printer cable to the USB connectors on the computer and the printer. The USB  
connectors fit only one way.  
1
2
3
1
USB connector on computer  
2
USB printer cable  
3
USB connector on printer  
Using a Media Card Reader (Optional)  
Use the Media Card Reader to transfer data directly to your computer.  
The Media Card Reader supports the following memory types:  
xD-Picture Card  
SmartMedia (SMC)  
CompactFlash Type I and II (CF I/II)  
MicroDrive (mini SD and MS Pro Duo can be supported with an adapter)  
SecureDigital Card (SD)  
Mini SD Card  
18  
Setting Up and Using Your Computer  
         
MultiMediaCard (MMC)  
Reduced size MMC  
Memory Stick (MS/MS Pro/Duo Pro)  
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 87.  
1
2
3
4
1
3
xD-Picture Card and  
SmartMedia (SMC)  
2
4
CompactFlash Type I and II  
(CF I/II) and MicroDrive Card  
Memory Stick (MS/MS Pro)  
SecureDigital Card (SD)/  
MultiMediaCard (MMC)  
To use the Media Card Reader:  
1
Check the media or card to determine the proper orientation for insertion.  
NOTICE: If you encounter resistance, do not force the media or card. Check the card orientation and  
try again.  
2
Slide the media or card into the appropriate slot until it is completely seated in the connector.  
Setting Up and Using Your Computer  
19  
Connecting a TV (Optional)  
NOTE: To connect a TV to your computer, you must have a video card that has TV-out functionality and an S-video  
cable, which is available at most consumer electronics stores. An S-video cable is not included with your  
computer.  
1
2
3
Follow the procedures in "Before You Begin" on page 61.  
Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.  
Connect the other end of the S-video cable to the S-video input connector on your TV.  
Changing the Display Settings  
1
After you connect the TV, turn on the computer.  
®
®
The Microsoft Windows desktop displays on the monitor.  
2
Enable clone mode or extended desktop mode in the display settings.  
In clone mode, the monitor and TV display the same image.  
In extended desktop mode, you can drag objects from one screen to the other, effectively doubling  
the amount of viewable work space.  
For information on changing the display settings for your graphics card, see the user’s guide in the  
Help and Support Center (click the Start button, click Help and Support, click User and system  
guides, click Device guides, and then click the guide for your graphics card).  
Setting Up a Home and Office Network  
Connecting to a Network Adapter  
NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable  
into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.  
1
2
Connect the network cable to the network adapter connector on the back of your computer.  
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.  
Connect the other end of the network cable to a network device.  
20  
Setting Up and Using Your Computer  
             
1
2
3
2
1
3
network adapter connector  
on computer  
2
4
network adapter connector  
network device  
network cable  
Network Setup Wizard  
®
®
The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through  
the process of sharing files, printers, or an Internet connection between computers in a home or small office.  
1
Click the Start button, point to All Programs  
Network Setup Wizard  
Accessories  
Communications, and then click  
.
2
3
On the welcome screen, click Next  
.
Click Checklist for creating a network  
.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated  
firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems.  
4
5
Complete the checklist and required preparations.  
Return to the Network Setup Wizard and follow the instructions on the screen.  
Setting Up and Using Your Computer  
21  
   
Connecting to the Internet  
NOTE: ISPs and ISP offerings vary by country.  
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP),  
such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:  
Dial-up connections that provide Internet access through a telephone line. Dial-up connections are  
considerably slower than DSL and cable modem connections.  
DSL connections that provide high-speed Internet access through your existing telephone line. With a  
DSL connection, you can access the Internet and use your telephone on the same line simultaneously.  
Cable modem connections that provide high-speed Internet access through your local cable TV line.  
If you are using a dial-up connection, connect a telephone line to the modem connector on your  
computer and to the telephone wall jack before you set up your Internet connection. If you are using a  
DSL or cable modem connection, contact your ISP for setup instructions.  
Setting Up Your Internet Connection  
To set up an AOL or MSN connection:  
1
2
3
Save and close any open files, and exit any open programs.  
®
®
Double-click the MSN Explorer or AOL icon on the Microsoft Windows desktop.  
Follow the instructions on the screen to complete the setup.  
If you do not have an MSN Explorer or AOL icon on your desktop, or if you want to set up an Internet  
connection with a different ISP:  
1
2
Save and close any open files, and exit any open programs.  
Click the Start button and click Internet Explorer  
The New Connection Wizard appears.  
Click Connect to the Internet  
In the next window, click the appropriate option:  
.
3
4
.
If you do not have an ISP and want to select one, click Choose from a list of Internet service  
providers (ISPs)  
.
If you have already obtained setup information from your ISP, but you did not receive a setup CD,  
click Set up my connection manually  
.
If you have a CD, click Use the CD I got from an ISP.  
5
Click Next.  
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions  
on the screen to complete the setup.  
22  
Setting Up and Using Your Computer  
       
6
7
Click the appropriate option under How do you want to connect to the Internet?, and then click Next  
.
NOTE: If you do not know which type of connection to select, contact your ISP.  
Use the setup information provided by your ISP to complete the setup.  
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on  
page 35. If you cannot connect to the Internet, but have successfully connected in the past, the ISP  
might have a service outage. Contact your ISP to check the service status, or try connecting again later.  
Playing a CD or DVD  
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are  
not using the drive.  
NOTICE: Do not move the computer when you are playing CDs or DVDs.  
1
2
3
Press the eject button on the front of the drive.  
Place the disc, label side up in the center of the tray.  
Press the disc into the center of the tray until it clicks into place.  
4
Press the eject button or gently push in the tray.  
Setting Up and Using Your Computer  
23  
     
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came  
with your computer.  
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.  
A CD player includes the following basic buttons:  
Play.  
Move backward within the current track.  
Pause.  
Move forward within the current track.  
Stop.  
Go to the previous track.  
Eject.  
Go to the next track.  
A DVD player includes the following basic buttons:  
Stop.  
Play.  
Fast forward.  
Pause.  
Fast reverse.  
Go to the next title or chapter.  
Go to the previous title or chapter.  
For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).  
24  
Setting Up and Using Your Computer  
Adjusting the Volume  
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.  
1
2
Click the Start button, point to All Programs  
Volume Control  
Accessories  
Entertainment, and then click  
.
In the Volume Control window, click the bar in the Volume Control column and slide it up or down to  
increase or decrease the volume.  
For more information on volume control options, click Help in the Volume Control window.  
Adjusting the Picture  
If an error message notifies you that the current resolution and color depth are using too much memory  
and preventing DVD playback, adjust the display properties.  
1
2
3
4
Click the Start button, then click Control Panel  
Under Pick a category, click Appearance and Themes  
Under Pick a task..., click Change the screen resolution  
.
.
.
In the Display Properties window, click and drag the bar in Screen resolution to change the setting to  
800 by 600 pixels  
.
5
6
Click the drop-down menu under Color quality, and then click Medium (16 bit)  
.
Click OK  
.
Copying CDs and DVDs  
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.  
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo)  
drive.  
NOTE: The types of CD or DVD drives offered by Dell may vary by country.  
The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus  
- Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from  
audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus,  
and then click the question mark icon in the upper-right corner of the window.  
How to Copy a CD or DVD  
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you  
experience recording problems, check for available software patches on the Sonic support website at  
www.sonic.com.  
The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and  
DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.  
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.  
Setting Up and Using Your Computer  
25  
           
1
2
3
Click the Start button, point to All Programs  
Under the Copy tab, click Disc Copy  
To copy the CD or DVD:  
Roxio  
Creator Projects, and then click RecordNow Copy  
.
.
If you have one CD/DVD drive, ensure that the settings are correct and click the Disc Copy button.  
The computer reads your source CD or DVD and copies the data to a temporary folder on your  
computer hard drive.  
When prompted, insert a blank CD or DVD into the drive and click OK  
.
If you have two CD/DVD drives, select the drive into which you have inserted your source CD or  
DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD  
to the blank CD or DVD.  
Once you have finished copying the source CD or DVD, the CD or DVD that you have created  
automatically ejects.  
Using Blank CDs and DVDs  
CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while  
DVD-writable drives can write to both CD and DVD recording media.  
Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of  
a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more  
information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.  
Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R  
disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage  
of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information  
on the disc later.  
CD-Writable Drives  
Media Type  
CD-R  
Read  
Yes  
Write  
Yes  
Rewritable  
No  
CD-RW  
Yes  
Yes  
Yes  
26  
Setting Up and Using Your Computer  
 
DVD-Writable Drives  
Media Type  
CD-R  
Read  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Write  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Rewritable  
No  
CD-RW  
Yes  
DVD+R  
DVD-R  
No  
No  
DVD+RW  
DVD-RW  
DVD+R DL  
Yes  
Yes  
No  
Helpful Tips  
®
®
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start  
Roxio Creator Plus and open a Creator project.  
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in  
many home or car stereos.  
You cannot create audio DVDs with Roxio Creator Plus.  
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.  
Commercially available DVD players used in home theater systems may not support all available DVD  
formats. For a list of formats supported by your DVD player, see the documentation provided with your  
DVD player or contact the manufacturer.  
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB  
file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.  
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If  
you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank  
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.  
See the Sonic website at www.sonic.com for additional information.  
Setting Up and Using Your Computer  
27  
   
Power Management  
®
®
The Microsoft Windows XP power management features can reduce the amount of electricity your  
computer uses when it is on and you are not using it. You can reduce power to just the monitor or the  
hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.  
When the computer exits from a power conservation mode, the Windows desktop is restored to the state  
it was in before it entered the mode.  
NOTE: If your computer has a card in the PCI Express x16 slot and you add a peripheral that does not support S3  
suspend, your computer will not be able to enter stand-by  
NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home  
Edition. When a Windows XP Professional computer is connected to a network, different options related to security  
and networking appear in certain windows.  
Standby Mode  
Standby mode conserves power by turning off the display and the hard drive after a designated period of  
time, known as a time-out. When the computer exits from standby mode, it computer returns to the  
operating state it was in prior to entering standby mode.  
NOTICE: If your computer loses power while in standby mode, it may lose data.  
To set standby mode to automatically activate after a defined period of inactivity:  
1
2
3
Click Start, then click Control Panel.  
Under Pick a category, click Performance and Maintenance  
.
Under or pick a Control Panel icon, click Power Options  
.
To immediately activate standby mode without a period of inactivity, click Start, click Turn Off  
Computer, and then click Stand by.  
To exit from standby mode, press a key on the keyboard or move the mouse.  
Hibernate Mode  
Hibernate mode conserves power by copying system data to a reserved area on the hard drive, and then  
completely turning off the computer. When the computer exits from hibernate mode, the desktop is  
restored to the state it was in prior to entering hibernate mode.  
To activate hibernate mode:  
1
2
3
4
Click Start, then click Control Panel.  
Under Pick a category, click Performance and Maintenance  
.
Under or pick a Control Panel icon, click Power Options  
.
Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.  
To exit from hibernate mode, press the power button. The computer may take a short time to exit from  
hibernate mode. Because the keyboard and mouse do not function in hibernate mode, pressing a key on  
the keyboard or moving the mouse does not bring the computer out of hibernation.  
28  
Setting Up and Using Your Computer  
             
Because hibernate mode requires a special file on your hard drive with enough disk space to store the  
contents of the computer memory, Dell creates an appropriately sized hibernate mode file before  
shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates  
the hibernate file automatically.  
Power Options Properties  
Options Properties window. To access the Power Options Properties window:  
1
2
3
4
Click Start, then click Control Panel.  
Under Pick a category, click Performance and Maintenance  
.
Under or pick a Control Panel icon, click Power Options  
.
Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.  
Power Schemes Tab  
Each standard power setting is called a scheme. If you want to select one of the standard Windows  
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The  
settings for each scheme appear in the fields below the scheme name. Each scheme has different settings  
for starting standby mode, hibernate mode, turning off the monitor, and turning off the hard drive.  
The Power schemes drop-down menu displays the following schemes:  
Always On (default) — If you want to use your computer with no power conservation.  
Home/Office Desk — If you want your home or office computer to run with little power conservation.  
Portable/Laptop — If your computer is a portable computer that you use for traveling.  
Presentation — If you want your computer to run without interruption (using no power conservation).  
Minimal Power Management — If you want your computer to run with minimal power conservation.  
Max Battery — If your computer is a portable computer and you run your computer from batteries for  
extended periods of time.  
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off  
monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out  
from the displayed list. Changing the time-out for a scheme field permanently changes the default  
settings for that scheme, unless you click Save As and enter a new name for the changed scheme.  
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be  
locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the  
monitor to time-out before the hard drive.  
Setting Up and Using Your Computer  
29  
       
Advanced Tab  
The Advanced tab allows you to:  
Place the power options icon  
in the Windows taskbar for quick access.  
Set the computer to prompt you for your Windows password before the computer exits from standby  
mode or hibernate mode.  
Program the power button to activate standby mode, activate hibernate mode, or turn off the  
computer.  
To program these functions, click an option from the corresponding drop-down menu and click OK.  
Hibernate Tab  
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you  
defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.  
For more information on power management options:  
1
2
3
Click the Start button, then click Help and Support  
In the Help and Support window, click Performance and maintenance  
In the Performance and maintenance window, click Conserving power on your computer  
.
.
.
Intel® Viiv™ Technology (Optional)  
Intel Viiv technology is a technology aimed at the digital home enthusiast that includes:  
®
A BIOS that supports Intel Quick Resume Technology  
Device drivers  
This technology allows the user’s system to quickly return to an active state after non-use.  
®
®
Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP Media  
Center Edition 2005 and dual core processors.  
Using Intel® Viiv™ Quick Resume Technology (Optional)  
When running in the Intel Viiv Quick Resume Technology (QRT) mode, your power button is used as a  
quick on/off feature. Pressing the power button once causes the display to go blank and the audio to  
mute. In this mode, the computer is still operating as indicated by the power button indicator and  
diagnostic lights 1, 2, and 4 being lit. Also, you may notice that the hard drive indicator may blink when  
the hard drive is being accessed by an external device.  
To resume normal computer operation, briefly press the power button, press any key on the keyboard,  
®
®
move the mouse, or press a button on the optional Microsoft Windows XP Media Center Edition 2005  
remote control.  
30  
Setting Up and Using Your Computer  
             
Enabling the QRT Feature in System Setup  
The QRT drivers must be installed before this feature becomes active. These drivers are installed when  
this option is ordered. Also, Quick Resume is enabled in system setup when this feature is ordered.  
1
2
Enter system setup (see page 102).  
Press the arrow keys to highlight the Power Management menu option, then press <Enter> to access  
the menu.  
3
4
Press the up- and down-arrow keys to highlight the Quick Resume option, then press <Enter> to  
access the menu.  
Press the left- and right-arrow keys to highlight the On option, and then press <Enter> to enable the  
Quick Resume feature.  
Enabling the QRT feature in the Operating system  
1
2
3
4
5
6
7
8
Click the Start button, then click Control Panel  
.
Under Pick a category, click Performance and Maintenance  
.
Under or pick a Control Panel icon, click Power Options  
.
Click the Away tab.  
Ensure that the check boxes for Enable away mode and Options are checked.  
Click the Advanced tab.  
From the When I press the power button on my computer drop-down menu, select Do Nothing  
.
From the When I press the sleep button on my computer drop-down menu, select Do Nothing  
.
Hyper-Threading and Dual-Core Technology  
®
Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing  
one physical processor to function as two logical processors, capable of performing certain tasks  
simultaneously. Dual-Core is an Intel technology in which two physical computational units exist inside  
a single CPU package, thereby increasing computing efficiency and multi-tasking ability. If dual-core  
®
technology is supported, two processors are visible. It is recommended that you use the Microsoft  
®
Windows XP Service Pack 1 (SP1), or later, operating system because Windows XP is optimized to take  
advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading and  
dual-core technology, some programs have not been optimized for them and may require an update from  
the software manufacturer. Contact the software manufacturer for updates and information about using  
Hyper-Threading or dual-core technology with your software.  
Setting Up and Using Your Computer  
31  
       
To determine if your computer is using Hyper-Threading technology:  
1
2
3
.
Click Hardware, then click Device Manager  
.
In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is  
enabled, the processor is listed twice.  
You can enable or disable Hyper-Threading through system setup. For more information on accessing  
system setup, see "Entering System Setup" on page 102.  
32  
Setting Up and Using Your Computer  
Solving Problems  
Troubleshooting Tips  
Follow these tips when you troubleshoot your computer:  
If you added or removed a part before the problem started, review the installation procedures and  
ensure that the part is correctly installed.  
If a peripheral device does not work, ensure that the device is properly connected.  
If an error message appears on the screen, write down the exact message. This message may help  
technical support personnel diagnose and fix the problem(s).  
If an error message occurs in a program, see the program’s documentation.  
Battery Problems  
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery  
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according  
to the manufacturer's instructions.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in  
the Product Information Guide.  
REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on  
the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing  
the Battery" on page 94). If the battery still does not work properly, contact Dell (see "Contacting Dell"  
on page 112).  
Solving Problems  
33  
           
Drive Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button, then  
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your  
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from  
recognizing the drive.  
TEST THE DRIVE —  
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.  
• Insert a bootable floppy disk and restart the computer.  
NOTE: This system supports an optional USB floppy drive.  
CLEAN THE DRIVE OR DISK See "Cleaning Your Computer" on page 109.  
CHECK THE CABLE CONNECTIONS  
RUN THE HARDWARE TROUBLESHOOTER See "Resolving Software and Hardware Incompatibilities"  
on page 56.  
RUN THE DELL DIAGNOSTICS See "Dell Diagnostics" on page 52.  
CD and DVD drive problems  
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in  
the drive or the CD or DVD.  
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.  
ADJUST THE WINDOWS VOLUME CONTROL —  
• Click the speaker icon in the lower-right corner of your screen.  
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.  
• Ensure that the sound is not muted by clicking any boxes that are checked.  
CHECK THE SPEAKERS AND SUBWOOFER See "Sound and Speaker Problems" on page 46.  
34  
Solving Problems  
       
Problems writing to a CD/DVD-RW drive  
CLOSE OTHER PROGRAMS The CD/DVD-RW drive must receive a steady stream of data during the  
writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to  
the CD/DVD-RW.  
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC See "Power  
Management" on page 28 or search for the keyword standby in Windows Help and Support Center for  
information on power management modes.  
Hard drive problems  
RUN CHECK DISK —  
1
2
3
4
5
6
7
Click Start, then click My Computer  
Right-click Local Disk C:  
Click Properties  
Click the Tools tab.  
Under Error-checking, click Check Now  
Click Scan for and attempt recovery of bad sectors  
Click Start  
.
.
.
.
.
.
E-Mail, Modem, and Internet Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to  
a digital telephone network.  
®
CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your  
e-mail attachments:  
1
2
In Outlook Express, click Tools, click Options, and then click Security  
.
Click Do not allow attachments to remove the checkmark, as needed.  
Solving Problems  
35  
         
CHECK THE TELEPHONE LINE CONNECTION —  
CHECK THE TELEPHONE JACK —  
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —  
USE A DIFFERENT TELEPHONE LINE —  
Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or  
a connector-shaped icon next to it).  
• Ensure that you hear or feel a click when you insert the telephone line connector into the modem.  
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.  
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge  
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the  
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.  
RUN THE MODEM HELPER DIAGNOSTICS Click the Start button, point to All Programs, and then  
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.  
Modem Helper is not available on certain computers.  
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —  
1
2
3
4
5
6
Click Start, then click Control Panel  
.
Click Printers and Other Hardware  
.
Click Phone and Modem Options  
.
Click the Modems tab.  
Click the COM port for your modem.  
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is  
communicating with Windows.  
If all commands receive a response, the modem is operating properly.  
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an  
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a  
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact  
your Internet service provider.  
36  
Solving Problems  
Error Messages  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
If the error message is not listed, see the documentation for the operating system or the program that  
was running when the message appeared.  
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | Do not  
use these characters in filenames.  
A REQUIRED .DLL FILE WAS NOT FOUND The program that you are trying to open is missing an  
essential file. To remove and then reinstall the program:  
1
2
3
4
Click the Start button, click Control Panel, and then click Add or Remove Programs  
Select the program you want to remove.  
.
Click the Change or Remove Program icon.  
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY The drive cannot read the disk.  
Insert a disk into the drive and try again.  
INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD.  
NON-SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer.  
NOTE: This system supports an optional USB floppy drive.  
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN Close all  
windows and open the program that you want to use. In some cases, you may have to restart your  
computer to restore computer resources. If so, run the program that you want to use first.  
OPERATING SYSTEM NOT FOUND Contact Dell (see "Contacting Dell" on page 112).  
Solving Problems  
37  
   
Media Card Reader Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NO DRIVE LETTER IS ASSIGNED —  
When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a  
drive letter as the next logical drive after all other physical drives in the system. If the next logical drive  
after the physical drives is mapped to a network drive, Windows XP does not automatically assign a  
drive letter to the Media Card Reader.  
To manually assign a drive for the Media Card Reader:  
1
2
3
4
5
6
Right-click My Computer, then select Manage.  
Select the Disk Management option.  
Right-click the corresponding drive letter in the right pane that needs to be changed.  
Select Drive Letter and Paths.  
From the drop-down list, select the new drive letter assignment for the Media Card Reader.  
Click OK to confirm your selection.  
NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four  
Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the  
Media Card Reader when no media is inserted, you are prompted to insert media.  
IEEE 1394 Device Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND  
INTO THE CONNECTOR ON THE COMPUTER  
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —  
1
2
Click the Start button, then click Control Panel  
Click Printers and Other Hardware  
If your IEEE 1394 device is listed, Windows recognizes the device.  
.
.
IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell (see "Contacting Dell" on  
page 112).  
IF YOU HAVE PROBLEMS WITH A NON-DELL IEEE 1394 DEVICE Contact the manufacturer of the  
IEEE 1394 device.  
38  
Solving Problems  
       
Keyboard Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CHECK THE KEYBOARD CABLE —  
• Ensure that the keyboard cable is firmly connected to the computer.  
• Reconnect the keyboard cable as shown on the setup diagram for your computer.  
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.  
Straighten any bent pins.  
• Remove any keyboard extension cables and connect the keyboard directly to the computer.  
TEST THE KEYBOARD Connect a properly working keyboard to the computer, then try using the  
keyboard.  
RUN THE HARDWARE TROUBLESHOOTER See "Resolving Software and Hardware Incompatibilities"  
on page 56.  
Lockups and Software Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
The computer does not start up  
CHECK THE DIAGNOSTIC LIGHTS See "Diagnostic Lights" on page 49.  
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL  
OUTLET  
The computer stops responding  
NOTICE: You may lose data if you are unable to perform an operating system shutdown.  
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or  
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer  
turns off, and then restart your computer.  
Solving Problems  
39  
             
A program stops responding  
END THE PROGRAM —  
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.  
Click the Applications tab.  
Click to select the program that is no longer responding.  
Click End Task  
.
A program crashes repeatedly  
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.  
CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then reinstall the program.  
A program is designed for an earlier Windows operating system  
RUN THE PROGRAM COMPATIBILITY WIZARD —  
The Program Compatibility Wizard configures a program so that it runs in an environment similar to  
non-Windows XP operating system environments.  
1
2
3
Click the Start, point to All Programs  
In the welcome screen, click Next  
Follow the instructions on the screen.  
Accessories, and then click Program Compatibility Wizard.  
.
A solid blue screen appears  
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or  
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer  
turns off, and then restart your computer.  
40  
Solving Problems  
               
Other software problems  
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR  
TROUBLESHOOTING INFORMATION —  
• Ensure that the program is compatible with the operating system installed on your computer.  
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See  
the software documentation for information.  
• Ensure that the program is installed and configured properly.  
Verify that the device drivers do not conflict with the program.  
• If necessary, uninstall and then reinstall the program.  
BACK UP YOUR FILES IMMEDIATELY  
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS  
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE  
START MENU  
Memory Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —  
• Save and close any open files and exit any open programs you are not using to see if that resolves the  
problem.  
• See the software documentation for minimum memory requirements. If necessary, install additional  
memory (see "Installing Memory" on page 68).  
• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully  
communicating with the memory.  
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).  
Solving Problems  
41  
       
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —  
• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully  
communicating with the memory.  
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 68).  
• Ensure that the memory you are using is supported by your computer. For more information about the  
type of memory supported by your computer, see "Memory" on page 66.  
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).  
Mouse Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CLEAN THE MOUSE See "Mouse" on page 110.  
CHECK THE MOUSE CABLE —  
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.  
Straighten any bent pins.  
• Remove any mouse extension cables, and connect the mouse directly to the computer.  
Verify that the mouse cable is connected as shown on the setup diagram for your computer.  
RESTART THE COMPUTER —  
1
2
Simultaneously press <Ctrl><Esc> to display the Start menu.  
Press <u> press the up- and down-arrow keys to highlight Shut down or Turn Off, and then press  
<Enter>.  
,
3
4
After the computer turns off, reconnect the mouse cable as shown on the setup diagram.  
Turn on the computer.  
TEST THE MOUSE Connect a properly working mouse to the computer, then try using the mouse.  
CHECK THE MOUSE SETTINGS —  
1
2
3
Click Start, click Control Panel, and then click Printers and Other Hardware  
Click Mouse  
Adjust the settings, as needed.  
.
.
REINSTALL THE MOUSE DRIVER See "Reinstalling Drivers" on page 55.  
42  
Solving Problems  
   
RUN THE HARDWARE TROUBLESHOOTER See "Resolving Software and Hardware Incompatibilities"  
on page 56.  
Network Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into the  
network connector on the back of the computer and the network jack.  
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off (see  
"Controls and Lights" on page 100), no network communication exists. Replace the network cable.  
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN  
CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up  
your network to verify that your network settings are correct and that the network is functioning.  
RUN THE HARDWARE TROUBLESHOOTER See "Resolving Software and Hardware Incompatibilities"  
on page 56.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See "Diagnostic Lights"  
on page 49.  
IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode. Press a key on the  
keyboard, move the mouse, or press the power button to resume normal operation.  
Solving Problems  
43  
         
IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power.  
Reseat the power cable in the power connector on the back of the computer and the electrical outlet.  
• Bypass power strips, power extension cables, and other power protection devices to verify that the  
computer turns on properly.  
• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.  
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.  
• Ensure that the main power cable and front panel cable are securely connected to the system board (see  
"System Board Components" on page 65).  
IF THE POWER LIGHT IS STEADY AMBER A device may be malfunctioning or incorrectly installed.  
• Ensure that the processor cable is securely connected to the system board (see "System Board  
Components" on page 65).  
• Remove and then reinstall all memory modules (see "Memory" on page 66).  
• Remove and then reinstall any expansion cards, including graphics cards (see "Cards" on page 70).  
IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power, but an  
internal power problem may exist.  
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).  
• Ensure that all components and cables are properly installed and securely connected to the system  
board (see "System Board Components" on page 65).  
ELIMINATE INTERFERENCE Some possible causes of interference are:  
• Power, keyboard, and mouse extension cables  
Too many devices connected to the same power strip.  
• Multiple power strips connected to the same electrical outlet  
Printer Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.  
CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and  
troubleshooting information.  
ENSURE THAT THE PRINTER IS TURNED ON  
44  
Solving Problems  
   
CHECK THE PRINTER CABLE CONNECTIONS —  
• See the printer documentation for cable connection information.  
• Ensure that the printer cables are securely connected to the printer and the computer (see "Printer  
Cable" on page 17).  
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —  
1
2
Click Start, click Control Panel, and then click Printers and Other Hardware  
Click View installed printers or fax printers  
If the printer is listed, right-click the printer icon.  
Click Properties, then click the Ports tab. For a USB printer, ensure that Print to the following port(s):  
is set to USB  
.
.
3
.
REINSTALL THE PRINTER DRIVER See the printer documentation for information on reinstalling the  
printer driver.  
Scanner Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.  
CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and  
troubleshooting information.  
UNLOCK THE SCANNER Ensure that your scanner is unlocked (if the scanner has a locking tab or  
button).  
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN  
CHECK THE CABLE CONNECTIONS —  
• See the scanner documentation for information on cable connections.  
• Ensure that the scanner cables are securely connected to the scanner and the computer.  
Solving Problems  
45  
   
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —  
1
2
Click Start, click Control Panel, and then click Printers and Other Hardware  
Click Scanners and Cameras  
If your scanner is listed, Windows recognizes the scanner.  
.
.
REINSTALL THE SCANNER DRIVER See the scanner documentation for information on reinstalling  
the scanner driver.  
Sound and Speaker Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
No sound from speakers  
NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always  
check to ensure that the volume on the media player(s) has not been turned down or off.  
CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on  
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers  
are connected to the card.  
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram  
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to  
eliminate distortion.  
ADJUST THE WINDOWS VOLUME CONTROL Click or double-click the speaker icon in the lower-right  
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.  
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is  
automatically disabled when headphones are connected to the computer’s front-panel headphone  
connector.  
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans, fluorescent lights, or halogen lamps to  
check for interference.  
46  
Solving Problems  
         
RUN THE SPEAKER DIAGNOSTICS See your speaker documentation for more information.  
REINSTALL THE SOUND DRIVER See "Reinstalling Drivers" on page 55.  
RUN THE HARDWARE TROUBLESHOOTER See "Resolving Software and Hardware Incompatibilities"  
on page 56.  
No sound from headphones  
CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted  
into the headphone connector (see "Front and Back View of the Computer" on page 13).  
ADJUST THE WINDOWS VOLUME CONTROL Click or double-click the speaker icon in the lower-right  
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.  
Video and Monitor Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTE: See the monitor documentation for troubleshooting procedures.  
The screen is blank  
CHECK THE MONITOR CABLE CONNECTION —  
• Ensure that the monitor cable is connected as shown on the setup diagram for your computer.  
• Remove any video extension cables and connect the monitor directly to the computer.  
• Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.  
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing  
pins).  
CHECK THE MONITOR POWER LIGHT —  
• If the power light is lit or blinking, the monitor has power.  
• If the power light is off, firmly press the button to ensure that the monitor is turned on.  
• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal  
operation.  
Solving Problems  
47  
         
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
CHECK THE DIAGNOSTIC LIGHTS See "Diagnostic Lights" on page 49.  
The screen is difficult to read  
CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the  
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.  
MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer,  
ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.  
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen  
lamps, and other electrical devices can cause the screen image to appear shaky. Turn off nearby devices  
to check for interference.  
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE  
ADJUST THE WINDOWS DISPLAY SETTINGS —  
1
2
3
Click Start, click Control Panel, and then click Appearance and Themes  
Click Display, then click the Settings tab.  
.
Adjust Screen resolution and Color quality settings, as needed.  
48  
Solving Problems  
   
Troubleshooting Tools  
Diagnostic Lights  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in  
the Product Information Guide.  
To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front  
panel (see "Front View" on page 13). When the computer starts normally, the lights flash before  
turning off. If the computer malfunctions, the sequence of the lights identify the problem.  
NOTE: After the computer completes POST, all four lights turn off before booting to the operating system.  
Light Pattern  
Problem Description  
Suggested Resolution  
The computer is in a normal off  
condition or a possible pre-BIOS failure  
has occurred.  
electrical outlet (see "Power Problems"  
on page 43).  
• If the problem persists, contact Dell  
A possible processor failure has occurred. Contact Dell (see "Contacting Dell" on  
page 112).  
Memory modules are detected, but a  
memory failure has occurred.  
• If two or more memory modules are  
installed, remove the modules (see  
"Removing Memory" on page 70), then  
reinstall one module (see "Installing  
Memory" on page 68) and restart the  
computer. If the computer starts  
normally, continue to install additional  
memory modules (one at a time) until  
you have identified a faulty module or  
reinstalled all modules without error.  
• If available, install properly working  
memory of the same type into your  
computer (see "Installing Memory" on  
page 68).  
• If the problem persists, contact Dell  
(see "Contacting Dell" on page 112).  
Troubleshooting Tools  
49  
       
Light Pattern  
Problem Description  
Suggested Resolution  
A possible graphics card failure has  
occurred.  
• Reseat any installed graphics cards (see  
"Cards" on page 70).  
• If available, install a working graphics  
card into your computer.  
• If the problem persists or the computer  
has integrated graphics, contact Dell  
(see "Contacting Dell" on page 112).  
A possible floppy drive or hard drive  
failure has occurred.  
Reseat all power and data cables.  
A possible USB failure has occurred.  
Reinstall all USB devices and check all  
cable connections.  
No memory modules are detected.  
• If two or more memory modules are  
installed, remove the modules (see  
"Removing Memory" on page 70), then  
reinstall one module (see "Installing  
Memory" on page 68) and restart the  
computer. If the computer starts  
normally, continue to install additional  
memory modules (one at a time) until  
you have identified a faulty module or  
reinstalled all modules without error.  
• If available, install properly working  
memory of the same type into your  
page 68).  
• If the problem persists, contact Dell  
(see "Contacting Dell" on page 112).  
Memory modules are detected, but a  
memory configuration or compatibility  
error has occurred.  
• Ensure that no special requirements  
for memory module/connector  
placement exist (see "Memory" on  
page 66).  
• Ensure that the memory you are using  
is supported by your computer (see  
"Memory" on page 66).  
• If the problem persists, contact Dell  
(see "Contacting Dell" on page 112).  
50  
Troubleshooting Tools  
Light Pattern  
Problem Description  
Suggested Resolution  
A possible expansion card failure has  
occurred.  
1
Determine if a conflict exists by  
removing an expansion card (not a  
graphics card) and restarting the  
computer (see "Cards" on page 70).  
2
3
If the problem persists, reinstall the  
card that you removed, then remove a  
different card and restart the computer.  
Repeat this process for each expansion  
card installed. If the computer starts  
normally, troubleshoot the last card  
removed from the computer for  
resource conflicts (see "Resolving  
Software and Hardware  
Incompatibilities" on page 56).  
4
If the problem persists, contact Dell  
(see "Contacting Dell" on page 112).  
The system is operating in the quick  
resume mode. For additional information  
see "Using Intel® Viiv™ Quick Resume  
Technology (Optional)" on page 30.  
• Press the power button.  
• Move the mouse.  
• Press any key on the optional MCE  
remote control.  
Another failure has occurred.  
• Ensure that all hard drive and  
CD/DVD drive cables are properly  
connected to the system board (see  
"System Board Components" on  
page 65).  
• If there is an error message on your  
screen identifying a problem with a  
device (such as the floppy drive or hard  
drive), check the device to make sure it  
is functioning properly.  
• If the operating system is attempting  
to boot from a device (such as the  
floppy drive or hard drive), check  
system setup (see "System Setup" on  
page 101) to make sure the boot  
sequence is correct for the devices  
installed on your computer.  
• If the problem persists, contact Dell  
(see "Contacting Dell" on page 112).  
Troubleshooting Tools  
51  
Dell Diagnostics  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
When to Use the Dell Diagnostics  
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33  
and run the Dell Diagnostics before you contact Dell for technical assistance.  
NOTE: The Dell Diagnostics only operate on Dell computers.  
Starting the Dell Diagnostics  
1
2
Turn on (or restart) your computer.  
When the DELL logo appears, press <F12> immediately.  
NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible  
keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
®
®
Microsoft Windows desktop, then shut down your computer and try again.  
3
4
At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the  
keyboard to highlight Boot to Utility Partition, and then press <Enter>.  
NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the  
computer boots according to the boot sequence specified in system setup.  
At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to  
select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).  
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the  
instructions on the screen.  
5
6
After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.  
Close the Main Menu window to exit the Dell Diagnostics and restart the computer.  
52  
Troubleshooting Tools  
       
Dell Diagnostics Main Menu  
The following tests can be run from the Dell Diagnostics Main Menu:  
Option  
Function  
Express Test  
Performs a quick test of system devices. The test typically takes 10 to 20 minutes  
and requires no interaction on your part. Run Express Test first to increase the  
possibility of tracing the problem quickly.  
Extended Test  
Custom Test  
Symptom Tree  
Performs a thorough check of system devices. The test typically takes an hour or  
more and peridocially requires your input to answer specific questions.  
Tests a specific device in the system and can be used to customize the tests you  
want to run.  
Lists a number of common symptoms and allows you to select a test based on  
the symptom of the problem you are having.  
For any problem encountered during a test, a message appears with an error code and a description of the  
problem. Write down the error code and problem description exactly as it appears and follow the  
instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on  
page 112).  
NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support,  
have your Service Tag ready.  
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree  
option:  
Tab  
Function  
Results  
Errors  
Displays the results of the test and any error conditions encountered.  
Displays error conditions encountered, error codes, and the problem description.  
Describes the test and any requirements for running the test.  
Displays the hardware configuration for the selected device.  
Help  
Configuration  
(Custom Test  
only)  
The Dell Diagnostics obtains configuration information for all devices from  
system setup, memory, and various internal tests, and it displays the information  
in the device list in the left pane of the screen.  
NOTE: The device list may not display the names of all the components installed on  
your computer or all devices attached to your computer.  
Parameters  
Allows you to customize the test, if applicable, by changing the test settings.  
(Custom Test  
only)  
Troubleshooting Tools  
53  
 
Drivers  
What Is a Driver?  
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a  
driver program.  
A driver acts like a translator between the device and any other programs that use the device. Each device  
has its own set of specialized commands that only the driver for that device recognizes.  
Required drivers are already installed on your computer—no further installation or configuration is  
needed.  
®
®
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You  
may need to install drivers if you:  
Upgrade your operating system.  
Reinstall your operating system.  
Connect or install a new device.  
Identifying Drivers  
If you experience a problem with any device, identify whether the driver is the source of your problem  
and, if necessary, update the driver.  
Windows XP  
1
2
3
4
5
6
Click the Start button, then click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
In the System Properties window, click the Hardware tab.  
Click Device Manager  
.
.
.
.
Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the  
device name.  
If an exclamation point appears next to the device name, you may need to reinstall the driver or install  
a new driver (see "Reinstalling Drivers" on page 55).  
54  
Troubleshooting Tools  
           
Reinstalling Drivers  
NOTICE: The Dell Support website at support.dell.com provides approved drivers for your Dell™ computer. If you  
install drivers obtained from other sources, your computer may not function properly.  
Using Windows XP Device Driver Rollback  
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver  
Rollback to replace the driver with the previously installed version.  
1
2
3
4
5
6
7
8
Click Start, then click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
In the System Properties window, click the Hardware tab.  
Click Device Manager  
.
.
.
.
Right-click the device for which the new driver was installed, then click Properties  
.
Click the Driver tab.  
Click Roll Back Driver  
.
Manually Reinstalling Drivers  
After copying driver files to your hard drive, you may be required to update the driver manually.  
Drivers can be manually updated for any hardware device installed in your computer.  
1
2
3
4
5
6
7
8
9
Click Start, then click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
In the System Properties window, click the Hardware tab.  
Click Device Manager  
.
.
.
.
Double-click the type of device for which you are installing the driver.  
Right-click the device for which the driver is being reinstalled, then click Properties  
Click the Driver tab.  
.
Click Update Driver  
.
10 Click Install from a list or specific location (Advanced), then click Next  
.
11 Click to check Include this location in the search, then click Browse and navigate to where the driver  
files are located on your hard drive.  
12 When the name of the appropriate driver appears, click Next.  
13 Click Finish and restart your computer.  
Troubleshooting Tools  
55  
       
If Device Driver Rollback and manually reinstalling the driver do not resolve the problem, use System  
Restore to return your computer to the operating state that existed before you installed the new driver  
(see "Using Microsoft Windows XP System Restore" on page 56).  
Resolving Software and Hardware Incompatibilities  
If a device is either not detected during the operating system setup or is detected but incorrectly  
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.  
1
2
3
4
Click Start, then click Help and Support.  
Type hardware troubleshooterin the Search field, then click the arrow to start the search.  
Click Hardware Troubleshooter in the Search Results list.  
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and  
then click Next  
.
Restoring Your Operating System  
You can restore your operating system in the following ways:  
Microsoft Windows XP System Restore returns your computer to an earlier operating state without  
affecting data files.  
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you  
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes  
any applications installed after you received the computer.  
NOTE: Dell PC Restore is available only on computers purchased in certain regions.  
Using Microsoft Windows XP System Restore  
The Microsoft Windows XP operating system provides System Restore to allow you to return your  
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,  
or other system settings have left the computer in an undesirable operating state. See the Windows Help  
and Support Center for information on using System Restore.  
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.  
NOTE: The procedures in this document were written for the Windows default view and may not apply if your  
computer has been set to the Windows Classic view.  
Creating a Restore Point  
1
2
3
Click Start, then click Help and Support  
.
Click System Restore  
.
Follow the instructions on the screen.  
56  
Troubleshooting Tools  
             
Restoring the Computer to an Earlier Operating State  
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any  
open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.  
NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows XP  
Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55).  
1
2
3
Click Start, point to All Programs  
Accessories  
System Tools, and then click System Restore.  
Ensure that Restore my computer to an earlier time is selected, then click Next  
.
Under Select a Restore Point, click the calendar date and restore point to which you want to restore  
your computer, and then click Next  
.
NOTE: Calendar dates with available restore points appear in bold. If a calendar date has only one restore  
point available, that restore point is automatically selected.  
4
5
Under Confirm Restore Point Selection, click Next  
The System Restore process collects necessary data, then restarts the computer.  
Under Restoration Complete (after the computer has restarted), click OK  
.
.
NOTE: After your computer has been restored to an earlier operating state, you can repeat the restoration process  
and use a different restore point, or you can undo the restoration and return the computer to its original operating  
state.  
Undoing the Last System Restore  
NOTICE: Before you undo the most recent system restore, save and close all open files and exit any open  
programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.  
1
2
3
Click Start, point to All Programs  
Ensure that Undo my last restoration is selected, then click Next  
Under Confirm Restoration Undo, click Next  
The System Restore process collects necessary data, then restarts the computer.  
Under Undo Complete (after the computer has restarted), click OK  
Accessories  
System Tools, and then click System Restore.  
.
.
4
.
Troubleshooting Tools  
57  
Enabling System Restore  
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is  
automatically disabled. To determine if System Restore is enabled:  
1
2
3
4
5
Click Start, then click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
.
.
.
In the System Properties window, click the System Restore tab.  
Ensure that Turn off System Restore is unchecked.  
NOTE: To disable System Restore, check Turn off System Restore.  
Using Dell PC Restore by Symantec  
NOTE: Dell PC Restore is available only on computers purchased in certain regions.  
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore  
restores your hard drive to the operating state it was in when you purchased the computer. Any programs  
or files added after you received your computerincluding data files—are permanently deleted from the  
hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, etc.  
If possible, back up all data before using PC Restore.  
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers  
installed after you received your computer. If possible, back up the data before using PC Restore.  
To use PC Restore:  
1
Turn on the computer.  
During the boot process, a blue bar with www.dell.com appears at the top of the screen.  
2
When the blue bar appears, immediately, press <Ctrl><F11>.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
®
®
Microsoft Windows desktop, then shut down your computer and try again.  
3
4
On the next screen that appears, click Restore  
.
NOTE: If you wish to exit PC Restore without restoring your operating system, click Reboot.  
On the next screen, click Confirm  
.
The restore process takes approximately 6–10 minutes to complete.  
NOTICE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.  
5
6
When prompted, click Finish to reboot the computer.  
When prompted, click Yes  
.
The computer restarts. Because the computer is restored to its original operating state, the screens that  
appear, such as the End User License Agreement, are the same ones as they appeared the first time the  
computer was turned on.  
58  
Troubleshooting Tools  
7
8
Click Next  
The System Restore screen appears and the computer restarts.  
After the computer restarts, click OK  
.
.
Removing Dell PC Restore  
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your  
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s  
operating system.  
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you  
purchased your computer. It is recommended that you do not remove PC Restore from your computer,  
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you can never  
recall it, and you will not be able to use PC Restore to return your computer’s operating system to its  
original state.  
1
2
3
Log on to the computer as a local administrator.  
In Windows Explorer, go to c:\dell\utilities\DSR  
.
Double-click the filename DSRIRRemv2.exe  
.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as  
administrator. Click Quit, and then log on as a local administrator.  
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating  
that the partition was not found. Click Quit; there is no partition to delete.  
4
5
Click OK to remove the PC Restore partition on the hard drive.  
Click Yes when a confirmation message appears.  
The PC Restore partition is deleted and the newly available disk space is added to the free space  
allocation on the hard drive.  
6
Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk  
space is available as indicated by the increased value for Free Space  
Click Finish to close the PC Restore Removal window.  
Restart the computer.  
.
7
8
Troubleshooting Tools  
59  
60  
Troubleshooting Tools  
Removing and Installing Parts  
Before You Begin  
This chapter provides procedures for removing and installing the components in your computer.  
Unless otherwise noted, each procedure assumes that the following conditions exist:  
You have performed the steps in "Turning Off Your Computer" on page 61 and "Before Working  
Inside Your Computer" on page 62.  
You have read the safety information in your Dell™ Product Information Guide.  
A component can be replaced or—if purchased separately—installed by performing the removal  
procedure in reverse order.  
Recommended Tools  
The procedures in this document may require the following tools:  
Small flat-blade screwdriver  
Phillips screwdriver  
Turning Off Your Computer  
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off  
your computer.  
1
Shut down the operating system:  
a
b
Save and close any open files, exit any open programs, click Start, and then click Turn Off  
Computer  
.
In the Turn off computer window, click Turn off  
.
The computer turns off after the operating system shutdown process finishes.  
2
Ensure that the computer and any attached devices are turned off. If your computer and attached  
devices did not automatically turn off when you shut down your operating system, press and hold  
the power button for 4 seconds.  
Removing and Installing Parts  
61  
                 
Before Working Inside Your Computer  
Use the following safety guidelines to help protect your computer from potential damage and to help  
ensure your own personal safety.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a  
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its  
pins.  
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing  
that is not authorized by Dell is not covered by your warranty.  
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.  
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking  
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any  
connector pins. Before you connect a cable, ensure that both connectors are correctly oriented and aligned.  
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the  
computer.  
1
Turn off your computer (see "Turning Off Your Computer" on page 61).  
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the  
network wall jack.  
2
3
Disconnect your computer and all attached devices from their electrical outlets, and then press the  
power button to ground the system board.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
opening the cover.  
4
Remove the computer cover (see "Removing the Computer Cover" on page 62).  
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,  
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to  
dissipate any static electricity that could harm internal components.  
Removing the Computer Cover  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
2
Shut down the computer through the Start menu (see "Turning Off Your Computer" on page 61).  
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the  
network wall jack.  
Disconnect any telephone or telecommunication lines from the computer.  
62  
Removing and Installing Parts  
       
3
Disconnect your computer and all attached devices from their electrical outlets, and then press the  
power button to ground the system board.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
opening the cover.  
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desktop space.  
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching the computer or the  
surface on which it is resting.  
4
5
Lay your computer on its side with the computer cover facing up.  
Pull back the cover release latch on the top panel.  
3
2
1
1
computer cover  
2
cover release latch  
3
security cable slot  
6
7
8
Locate the two hinge tabs on the bottom edge of the computer.  
Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.  
Release the cover from the hinge tabs and set it aside in a secure location.  
Removing and Installing Parts  
63  
Inside View of Your Computer  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
opening the cover.  
3
2
4
1
7
6
5
1
4
7
drive release latch  
hard drive  
2
5
CD/DVD drive  
3
6
power supply and fan  
power button  
heat sink assembly  
front-panel door  
64  
Removing and Installing Parts  
   
System Board Components  
1
2
3
30  
4
5
29  
28  
27  
26  
6
25  
7
8
9
10  
24  
23  
11  
12  
13  
22 21  
20 19  
18 17 16 15  
14  
Removing and Installing Parts  
65  
     
1
2
3
4
5
6
processor fan connector (CPUFAN)  
processor connector (CPU)  
16 modem connector (RJ11)  
17 RJ11 internal connector (RJ11INT)  
processor power connector (POWER12V) 18 video connector (VGA)  
memory module connectors (2, 4)  
memory module connectors (1, 3)  
battery socket (BATTERY)  
19 Media Card Reader connector (USBINT)  
20 USB connectors (4) (USB_BACK)  
21 network connector (NIC) and USB connectors (2)  
(NIC_USB1)  
7
8
9
internal speaker (SPKR)  
22 back-panel IEEE 1394 connector (BACK1394)  
23 IEEE 1394 connector (INT1394)  
hard disk fan connector (HDDFAN)  
hard disk connector (SATA0)  
24 PCI Express x1 connector (SLOT2)  
25 PCI Express x16 connector (SLOT1)  
10 CD/DVD connector (SATA1)  
11 front-panel connector (FRONT PANEL) 26 standby LED (STBYLED)  
12 modem  
27 password jumper (CLRPSWD)  
13 power connector (POWER)  
28 RTC reset jumper (CLRCMOS)  
14 line-in, line-out, microphone, center, and 29 temperature connector (THRM)  
LFE connectors (AUDIOBACK1)  
15 S/PDIF audio connector (SPDIF)  
30 floppy drive connector (FLOPPY)  
Memory  
You can increase your computer memory by installing memory modules on the system board.  
Your computer supports unbuffered, non-ECC, DDR2 memory.  
NOTE: Buffered memory is not supported on this computer.  
DDR2 Memory Overview  
DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the  
DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but  
with a slight reduction in performance. See the label on the module to determine the module’s capacity.  
NOTE: Always install DDR2 memory modules in the order indicated on the system board.  
66  
Removing and Installing Parts  
         
The recommended memory configurations are:  
A pair of matched memory modules installed in DIMM connectors 1 and 2 (white securing clips)  
or  
A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair  
installed in DIMM connectors 3 and 4 (black securing clips)  
NOTICE: Do not install ECC memory modules.  
If you install mixed pairs of DDR2 800-MHz (PC2-6400) and DDR2 533-MHz (PC2-4300) memory,  
the modules function at the speed of the slowest module installed.  
Be sure to install a single memory module in DIMM connector 1, the connector closest to the  
processor, before you install modules in the other connectors.  
1
2
1
2
matched pair of memory modules in DIMM connectors 1 and 2 (white securing clips)  
matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips)  
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them  
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,  
do not pair an original memory module with a new memory module. Otherwise, your computer may not start  
properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM  
connectors 3 and 4.  
NOTE: Memory purchased from Dell is covered under your computer warranty.  
Removing and Installing Parts  
67  
Addressing Memory With 4-GB Configurations  
Your computer supports a maximum of 4 GB of memory when you use two 2-GB DIMMs. Current  
®
®
operating systems, such as Microsoft Windows XP, can use a maximum of 4 GB of address space;  
however, the amount of memory available to the operating system is less than 4 GB. Certain components  
within the computer require address space in the 4-GB range. Any address space reserved for these  
components cannot be used by computer memory.  
Installing Memory  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
metal surface on the computer chassis.  
1
2
3
Follow the procedures in "Before You Begin" on page 61.  
Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).  
Remove the optional Media Card Reader or optional floppy drive, (see "Removing a Media Card  
Reader" on page 85 or "Removing a Floppy Drive" on page 89) if installed.  
4
Press out the securing clip at each end of the memory module connector.  
1
2
3
1
memory connector closest to processor  
2
securing clips (2)  
3
connector  
68  
Removing and Installing Parts  
           
5
Align the notch on the bottom of the module with the crossbar in the connector.  
1
3
4
2
1
3
notch  
2
4
crossbar  
memory module  
cutouts (2)  
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you  
apply equal force to each end of the module.  
6
Insert the module into the connector until the module snaps into position.  
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.  
7
Replace the computer cover, (see "Replacing the Computer Cover" on page 96).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
8
9
Connect your computer and devices to electrical outlets, and turn them on.  
Right-click the My Computer icon and click Properties  
.
10 Click the General tab.  
11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.  
Removing and Installing Parts  
69  
Removing Memory  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
1
2
3
Follow the procedures in "Before You Begin" on page 61.  
Press out the securing clip at each end of the memory module connector.  
Grasp the module and pull up.  
If the module is difficult to remove, gently ease the module back and forth to remove it from the  
connector.  
Cards  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
Your Dell™ computer provides the following slots for PCI Express cards:  
One PCI Express x16 card slot  
One PCI Express x1 card slot  
NOTE: The slots for the PCI Express x16 and PCI Express x1 cards are half-height slots.  
1
2
3
4
1
3
PCI Express x16 card  
2
4
PCI Express x1 card  
PCI Express x1 card slot  
PCI Express x16 card slot  
70  
Removing and Installing Parts  
           
If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are  
removing but not replacing a card, see "Removing a PCI Express Card" on page 74.  
If you are replacing a card, remove the current driver for the card from the operating system.  
Installing a PCI Express Card  
1
2
Follow the procedures in "Before You Begin" on page 61.  
Gently push the release tab on the card retention door from the inside to pivot the door open. Because  
the door is attached, it will remain in the open position.  
1
2
3
6
4
5
1
4
retention arm tab  
card connector  
2
5
PCI Express card  
securing tab  
3
6
edge connector  
securing slot  
3
4
If you are installing a new card, remove the filler bracket to create a card-slot opening, then continue  
with step 5.  
If you are replacing a card that is already installed in the computer, remove the card.  
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it  
out of its connector.  
Removing and Installing Parts  
71  
 
5
Prepare the card for installation.  
See the documentation that came with the card for information on configuring the card, making  
internal connections, or otherwise customizing it for your computer.  
CAUTION: Some network adapters automatically start the computer when they are connected to a network.  
To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing  
any cards.  
6
7
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.  
If you are installing the card into the x16 card connector, position the card so the securing slot is  
aligned with the securing tab, and gently pull the securing tab.  
8
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.  
1
2
4
3
1
3
card not fully seated  
2
4
bracket within slot  
card fully seated  
bracket caught outside of slot  
9
Before you close the card retention door, ensure that:  
The tops of all cards and filler brackets are flush with the alignment bar.  
The notch in the top of the card or filler bracket fits around the alignment guide.  
72  
Removing and Installing Parts  
 
10 Close the card retention door by snapping it into place.  
1
2
3
4
1
3
retention arm  
2
4
PCI Express card  
card connector  
edge connector  
computer cover from closing properly or cause damage to the equipment.  
11 Connect any cables that should be attached to the card.  
See the documentation that came with the card for information about the card’s cable connections.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
12 Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the  
computer and devices to electrical outlets, and then turn them on.  
13 Install any drivers required for the card as described in the card documentation.  
Removing and Installing Parts  
73  
Removing a PCI Express Card  
1
2
3
4
Follow the procedures in "Before You Begin" on page 61.  
Gently pull back the securing tab, grasp the card by its top corners, and then ease it out of its connector.  
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.  
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the  
computer. The brackets also keep dust and dirt out of your computer.  
5
6
Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the  
computer and devices to electrical outlets, and then turn them on.  
Uninstall the card’s driver.  
Drives  
Your computer supports a combination of these devices:  
One SATA (serial ATA) drive  
One FlexBay drive (optional floppy drive or Media Card Reader)  
One CD or DVD drive  
2
3
1
1
FlexBay for optional floppy drive or  
Media Card Reader (under CD/DVD drive)  
2
CD/DVD drive  
3
hard drive  
Connect a SATA optical drive to the connector labeled "SATA1" on the system board. A serial ATA hard  
drive should be connected to the connector labeled "SATA0 (blue connector)" on the system board.  
74  
Removing and Installing Parts  
     
Connecting Drive Cables  
When you install a drive, you connect two cables—a DC power cable and a data cable—or a single  
interface cable to the back of the drive and to the system board.  
Drive Interface Connectors  
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one  
connector matches a tab or a filled-in hole on the other connector. Serial ATA cables go to the pin-1 end  
of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened  
“1” printed directly on the board or card.  
NOTICE: When you connect a SATA interface cable, do not place the colored stripe away from pin 1 of the  
connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.  
Serial ATA Connector  
1
2
1
SATA interface cable  
2
interface connector  
Power Cable Connector  
To connect a drive using the power cable, locate the power input connector on the system board.  
1
2
1
power input connector  
2
power cable connector  
Removing and Installing Parts  
75  
     
Connecting and Disconnecting Drive Cables  
When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end.  
The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on  
one connector matches a tab or a filled-in hole on the other connector.  
Hard Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as  
a foam pad, that will sufficiently cushion it.  
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin  
this procedure.  
Check the documentation for the drive to verify that it is configured for your computer.  
Removing a Hard Drive  
1
2
Follow the procedures in "Before You Begin" on page 61.  
Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.  
76  
Removing and Installing Parts  
         
1
2
1
tabs (2)  
2
hard drive  
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and  
the cable connectors.  
3
Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive.  
1
2
1
power cable  
2
hard drive cable or serial ATA data cable  
Removing and Installing Parts  
77  
Installing a Hard Drive  
1
2
Unpack the replacement hard drive, and prepare it for installation.  
Check the documentation for the drive to verify that it is configured for your computer.  
NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from  
the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.  
1
2
4
3
1
3
tabs (2)  
2
4
drive  
drive screw holes  
drive bracket  
78  
Removing and Installing Parts  
   
3
Connect the power cable and hard-drive or SATA cable to the drive.  
2
1
3
4
1
3
power cable  
2
4
hard drive plastic latch  
open bay  
hard drive cable or serial ATA data cable  
4
5
Check all connectors to be certain that they are properly cabled and firmly seated.  
Gently slide the drive into the open bay until the hard drive plastic latch attaches to the hard drive  
holder on the chassis.  
NOTE: The plastic latch fits into a small rectangular hole on the chassis. The rectangular hole is larger than the  
other small holes on the back of the chassis.  
Removing and Installing Parts  
79  
1
2
3
4
1
3
tabs (2)  
4
hard drive  
hard drive holder on the chassis  
hard drive plastic latch  
6
7
8
Align the drive screw holes with the screws projecting up on the heat sink holder.  
Firmly press on the blue tab on each side of the drive until you hear a click.  
Replace the computer cover ("Replacing the Computer Cover" on page 96).  
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.  
9
Connect your computer and devices to electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
80  
Removing and Installing Parts  
CD/DVD Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the computer cover.  
Removing a CD/DVD Drive  
1
2
Follow the procedures in "Before You Begin" on page 61.  
Lay the computer on its side so that the system board is on the bottom of the inside of the computer.  
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and  
the cable connectors.  
3
4
Pull up on the drive release latch and slide the drive towards the back of the computer.  
Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.  
2
1
1
drive release latch  
2
CD/DVD drive  
Removing and Installing Parts  
81  
   
5
6
Disconnect the data cable from the system board connector.  
Disconnect the power cable and data cable from the back of the drive.  
5
4
1
2
3
1
4
data cable  
2
5
power cable  
3
system board connector  
CD/DVD drive  
CD/DVD drive bracket  
82  
Removing and Installing Parts  
Installing a CD/DVD Drive  
1
Unpack the drive and prepare it for installation.  
Check the documentation that accompanied the drive to verify that the drive is configured for your  
computer.  
2
Connect the power and data cables to the drive.  
1
2
3
1
data cable  
2
power cable  
3
system board connector  
3
Connect the data cable to the system board connector on the system board.  
Removing and Installing Parts  
83  
 
4
Gently position the drive until it clicks into place.  
2
1
1
CD/DVD drive  
2
CD/DVD drive bracket  
5
Check all cable connections, and fold cables out of the way to provide airflow for the fan and  
cooling vents.  
6
7
8
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
Connect your computer and devices to their electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
9
Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option.  
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on  
page 52).  
84  
Removing and Installing Parts  
Media Card Reader  
For information about using the Media Card Reader, see "Using a Media Card Reader (Optional)" on  
page 18.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
Removing a Media Card Reader  
1
2
3
4
Follow the procedures in "Before You Begin" on page 61.  
Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).  
Remove the hard drive (see "Removing a Hard Drive" on page 76).  
Disconnect the interface cable from the back of the Media Card Reader and from the Media Card  
Reader connector on the system board (see "System Board Components" on page 65).  
1
2
1
interface cable  
2
Media Card Reader connector  
Removing and Installing Parts  
85  
     
5
Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer,  
then lift to remove the drive from the computer.  
2
1
1
drive release latch  
2
Media Card Reader  
86  
Removing and Installing Parts  
Installing a Media Card Reader  
1
2
3
Follow the procedures in "Before You Begin" on page 61.  
Remove the Media Card Reader from its packaging.  
Slide the drive into place until you hear a click or feel the drive securely installed.  
Removing and Installing Parts  
87  
     
4
Connect the interface cable to the back of the Media Card Reader and to the Media Card Reader  
connector on the system board.  
1
1
interface cable  
5
6
7
Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).  
Replace the hard drive (see "Installing a Hard Drive" on page 78).  
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
computer.  
8
Connect your computer and devices to their electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
9
Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option.  
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on  
page 52).  
88  
Removing and Installing Parts  
Floppy Drive (Optional)  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
Removing a Floppy Drive  
1
2
3
4
Follow the procedures in "Before You Begin" on page 61.  
Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).  
Pull up on the drive release latch and slide the drive toward the back of the computer.  
Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.  
2
1
1
drive release latch  
2
floppy drive  
Removing and Installing Parts  
89  
     
5
Disconnect the interface cable from the system board (see "System Board Components" on page 65).  
NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from  
the drive.  
1
2
3
1
cable release tab  
2
interface cable edge connector  
3
interface cable  
90  
Removing and Installing Parts  
Installing a Floppy Drive  
NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from  
the drive.  
1
2
Follow the procedures in "Before You Begin" on page 61.  
Gently slide the drive into place until you hear a click or feel the drive securely installed.  
Removing and Installing Parts  
91  
   
3
Attach the interface cable to the system board (see "System Board Components" on page 65).  
1
2
3
1
cable release tab  
2
interface cable edge connector  
3
interface cable  
4
5
6
Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.  
Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).  
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
computer.  
7
Connect your computer and devices to their electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
8
9
Enter system setup (see "System Setup" on page 101) and select the appropriate Diskette Drive  
option.  
Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on  
page 52).  
92  
Removing and Installing Parts  
Modem  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product  
Information Guide.  
NOTICE: Before you remove or install the modem, make sure to disconnect all telephone and network cables from  
your computer.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
Replacing the Modem  
1
Follow the procedures in "Before You Begin" on page 61.  
NOTE: For easier access to the modem, it may be necessary to remove the power cable from the power connector  
on the system board (see "System Board Components" on page 65).  
2
1
3
6
5
4
1
4
pull tab  
2
5
modem cable  
modem  
3
6
screws (2)  
RJ11 internal connector  
(RJ11INT)  
T-shaped connector attached  
to the modem cable  
Removing and Installing Parts  
93  
     
2
Remove the existing modem:  
a
b
Remove the modem cable from the RJ11 internal connector.  
Use a small Phillips screwdriver to remove the two screws securing the modem to the system  
board, and set the screws aside.  
c
Pull straight up on the attached pull-tab to lift the modem out of its connector on the system  
board.  
d
Remove the modem cable from the modem.  
3
Install the new modem:  
a
b
Replace the T-shaped connector of the modem cable to the modem.  
Align the modem with the screw holes and press the modem into its connector on the system  
board.  
realign the card.  
c
Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to the  
system board.  
d
Replace the other end of the modem cable to the RJ11 internal connector.  
4
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
Battery  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
A coin-cell battery maintains computer configuration, date, and time information. The battery can last  
several years. If you have to repeatedly reset time and date information after turning on the computer,  
replace the battery.  
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or  
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s  
instructions.  
Replacing the Battery  
NOTE: For information regarding the type of coin-cell battery, see "Power" on page 100.  
1
2
Record all the screens in system setup (see "System Setup" on page 101) so that you can restore the  
correct settings in step 9.  
Follow the procedures in "Before You Begin" on page 61.  
94  
Removing and Installing Parts  
       
3
4
Remove the computer cover (see "Removing the Computer Cover" on page 62).  
Locate the battery socket (see "System Board Components" on page 65).  
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with  
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the  
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the  
system board.  
5
Remove the system battery.  
a
b
Press the battery release lever to raise the battery up at a slight angle.  
While supporting the battery connector, pry the battery up out of its securing tabs.  
2
1
1
battery release lever  
2
battery (positive side)  
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or  
removing a battery.  
6
7
Hold the battery with the "+" facing up, and press the battery straight down into the connector until it  
snaps into place.  
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the  
computer.  
8
9
Connect your computer and devices to electrical outlets, and turn them on.  
Enter system setup (see "System Setup" on page 101) and restore the settings you recorded in step 1.  
10 Properly dispose of the old battery. See the Product Information Guide for battery disposal information.  
Removing and Installing Parts  
95  
 
Replacing the Computer Cover  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
Ensure that all cables are connected, and fold cables out of the way.  
Gently pull the power cables toward you so that they do not get caught underneath the drives.  
2
3
Ensure that no tools or extra parts are left inside the computer.  
Install the cover:  
a
b
Align the bottom of the cover with the tabs located along the bottom of edge of the computer.  
Using the tabs as leverage, rotate the cover downward.  
c
d
Snap the cover into place by pulling back on the cover release latch, and then releasing the latch  
when the cover is properly seated.  
Ensure that the cover is seated correctly before moving the computer to the upright position.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the  
computer.  
4
Connect your computer and devices to electrical outlets, and turn them on.  
96  
Removing and Installing Parts  
     
Specifications  
Processor  
®
®
®
®
Processor types  
Intel Pentium 4, Pentium D, Celeron D, Intel Core™  
processor  
Level 2 (L2) cache  
1 MB for Pentium 4 5XX processors (with Hyper Threading)  
2 MB for Pentium 4 6XX processors (with Hyper Threading)  
2 x 2 MB for Pentium D 9XX processors (with dual core)  
2 x 1 MB for Pentium D 8XX processors (with dual core)  
®
256K for Celeron D 3XX processors  
2 MB for Intel Core™ E6400 processors and earlier  
4 MB for Intel Core™ E6600 processors and later  
Memory  
Type  
533-, 667-, and 800- MHz DDR2  
Memory connectors  
Memory capacities  
Minimum memory  
Maximum memory  
four  
256 MB, 512 MB, 1 GB, or 2 GB  
256 MB  
4 GB  
NOTE: See "Addressing Memory With 4-GB Configurations" on  
page 68 to verify the amount of memory available to the operating  
system.  
BIOS address  
F0000h  
Computer Information  
Chipset  
Intel G965 Express  
DMA channels  
Interrupt levels  
BIOS chip (NVRAM)  
NIC  
eight  
24  
4 Mb  
Integrated network interface capable of 10/100-Mbps  
communication  
System clock  
533-, 800- or 1066- MHz data rate (depending on your processor)  
Specifications  
97  
         
Video  
Type  
integrated Intel Graphics Media Accelerator X3000 or PCI Express  
x16 graphics expansion slot  
Audio  
Type  
Internal 7.1 channel Intel High Definition Audio (Sigmatel  
STAC9227)  
Expansion Bus  
Bus type  
PCI Express x1 and x16  
Bus speed  
PCI Express:  
x1 slot bidirectional speed: 500 MB/sec  
x16 slot bidirectional speed: 8 GB/sec  
PCI Express:  
connector  
one x1  
36 pins  
connector size  
connector data width (maximum) one PCI Express lane  
PCI Express:  
connector  
one x16  
164 pins  
connector size  
connector data width (maximum) 16 PCI Express lanes  
Drives  
Externally accessible  
one slimline 3.5-inch media bay  
one slimline 5.25-inch drive bay  
Available devices  
Serial ATA drive, USB memory devices, floppy drive, CD drive,  
DVD drive, DVD+RW drive, DVD/CD-RW combo drive,  
DVD+/-RW drive, and Media Card Reader  
Internally accessible  
one bay for 1-inch high hard drive  
Connectors  
External connectors:  
IEEE 1394  
one 6-pin powered back-panel connector  
one 6-pin powered front-panel connector  
15-hole D-SUB connector  
Video  
98  
Specifications  
         
Connectors  
USB  
10-pin header for optional Media Card Reader (3.5 inch bay device)  
and two front-panel and six back-panel USB 2.0–compliant  
connectors  
NOTE: The 10-pin header connector used for the optional Media  
Card Reader is populated with only nine pins for keying purposes.  
Audio  
six back-panel connectors for line-in, line-out/headphone, rear  
surround sound, microphone, side surround sound, and  
center/Low Frequency Effects (LFE) channel  
back-panel S/PDIF connector  
front-panel miniature headphone connector for line-out  
front-panel microphone connector  
RJ45 connector  
Network adapter  
Modem  
RJ11 (MDC 1.5) connector and internally accessible 3-pin header  
that connects the modem to RJ11  
Temperature Sensor  
System board connectors:  
Serial ATA  
one 2-pin connector  
two 7-pin connectors  
Fan  
two 5-pin connectors (one for the CPU fan and one for the  
optional hard disk fan connector.)  
PCI Express x1  
PCI Express x16  
USB  
36-pin connector  
164-pin connector  
10-pin header for optional Media Card Reader (3.5-inch bay  
device)  
MDC  
one 12-pin connector  
one 26-pin connector  
one 40-pin header  
Floppy connector  
Front panel  
Power  
one 2 x 12 connector  
one 2 x 2 connector  
Processor power  
IEEE 1394  
one 2 x 5 header — always connected by cable to the front panel;  
supports front-panel IEEE 1394 port  
Specifications  
99  
Controls and Lights  
Power control  
Power light  
push button  
green light — Blinking green in sleep state; solid green for power-on  
state.  
amber light — Blinking amber indicates a problem with an installed  
device; solid amber indicates an internal power problem (see "Power  
Problems" on page 43).  
Hard drive access light  
green  
Link integrity light (on integrated  
network adapter)  
green light — A good connection exists between a 10-Mbps  
network and the computer.  
orange light — A good connection exists between a 100-Mbps  
network and the computer.  
off (no light) — The computer is not detecting a physical  
connection to the network.  
Activity light (on integrated network yellow blinking light  
adapter)  
Diagnostic lights  
four lights on the front panel (see "Diagnostic Lights" on page 49 for  
an explanation of the diagnostic light codes)  
STBYLED on the system board  
green blinking light  
Standby power light  
Activity light (optional Media Card  
Reader)  
Power  
DC power supply:  
Wattage  
275 W  
Heat dissipation  
935 BTU/hr  
Voltage (See the safety instructions manual selection power supplies — 90 to 135 V at 50/60 Hz; 180 to  
in the Product Information Guide  
for important voltage setting  
information.)  
265 V at 50/60 Hz  
Backup battery  
3-V CR2032 lithium coin cell  
Physical  
Height  
Width  
Depth  
31.8 cm (12.5 inches)  
9.4 cm (3.7 inches)  
36.8 cm (14.5 inches)  
6.89 kg (15.2 lb)  
Weight  
100  
Specifications  
         
Environmental  
Temperature:  
Operating  
10° to 35°C (50° to 95°F)  
Storage  
–40° to 65°C (–40° to 149°F)  
20% to 80% (noncondensing)  
Relative humidity  
Maximum vibration:  
Operating  
0.25 G at 3 to 200 Hz at 0.5 octave/min  
0.5 G at 3 to 200 Hz at 1 octave/min  
Storage  
Maximum shock:  
Operating  
bottom half-sine pulse with a change in velocity of 50.8 cm/sec  
(20 inches/sec)  
Storage  
27-G faired square wave with a velocity change of 508 cm/sec  
(200 inches/sec)  
Altitude:  
Operating  
Storage  
–15.2 to 3048 m (–50 to 10,000 ft)  
–15.2 to 10,668 m (–50 to 35,000 ft)  
System Setup  
Overview  
Use system setup as follows:  
To change the system configuration information after you add, change, or remove any hardware in your  
computer  
To set or change a user-selectable option such as the user password  
To read the current amount of memory or set the type of hard drive installed  
Before you use system setup, it is recommended that you write down the system setup screen  
information for future reference.  
NOTICE: Do not change the settings in system setup unless you are an expert computer user. Certain changes can  
cause your computer to work incorrectly.  
Specifications  
101  
         
Entering System Setup  
1
2
Turn on (or restart) your computer.  
When the DELL logo appears, press <F2> immediately.  
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To  
avoid possible keyboard failure, press and release <F2> in even intervals until the system setup screen  
appears.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
®
®
Microsoft Windows desktop, then shut down your computer and try again.  
System Setup Screens  
The system setup screen displays current or changeable configuration information for your computer.  
Information on the screen is divided into three areas: the options list, active options field, and key  
functions.  
Options List — This Option Field — This field contains information about  
field appears on the left each option. In this field you can view your current settings  
side of the system setup and make changes to your settings.  
window. The field is a  
Press the right- and left-arrow keys to highlight an option.  
scrollable list containing  
Press <Enter> to make that selection active.  
features that define the  
configuration of your  
computer, including  
installed hardware,  
power conservation, and  
security features.  
Scroll up and down the  
list with the up- and  
down-arrow keys. As an  
option is highlighted,  
the Option Field  
Key Functions — This field appears below the Option  
displays more  
Field and lists keys and their functions within the active  
system setup field.  
information about that  
option and the option’s  
current and available  
settings.  
Press <Enter> to  
expand or contract each  
of the main option  
fields.  
102  
Specifications  
       
System Setup Options  
NOTE: Depending on your computer, BIOS version, and installed devices, the items listed in this section may not  
appear, or may not appear exactly as listed.  
System  
System Info  
Lists system information such as the computer name, the BIOS version  
number and date, system tags, and other system-specific information.  
NOTE: The system name listed in the BIOS may not appear exactly as the name  
that appears on the computer or in the computer’s documentation.  
CPU Info  
Identifies whether the computer’s processor supports Hyper-Threading and  
lists the processor bus speed, processor ID, clock speed, and L2 cache.  
Memory Info  
Indicates the amount of installed memory, memory speed, channel mode  
(dual or single), and type of memory installed.  
Date/Time  
Displays current date and time settings.  
Boot Sequence  
The computer attempts to boot from the sequence of devices specified in this  
list.  
NOTE: If you insert a boot device and restart the computer, the device appears in  
the system setup menu. To boot from a USB memory device, select the USB  
device and move it so that it becomes the first device in the list.  
Drives  
Diskette Drive  
Identifies and defines the floppy drive attached to the FLOPPY connector on  
the system board as Off, USB, Internal, or Read Only.  
Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board,  
and lists the capacity for the drives.  
SATA Operation  
Identifies and defines the SATA modes. You can set the SATA controller to  
AHCI or ATA mode.  
Onboard Devices  
NIC Controller  
You can set the NIC to On (default), Off, or On w/PXE. When the On  
w/PXE setting is active (available only for the future boot process), the  
computer prompts the user to press <Ctrl><Alt><b>. Pressing this key  
combination causes a menu to display that allows you to select a method for  
booting from a network server. If a boot routine is not available from the  
network server, the computer attempts to boot from the next device in the  
boot sequence list.  
1394 Controller  
Card Reader  
Enables or disables the IEEE 1394 connections.  
Enables or disables the optional Media Card Reader.  
Enables or disables the onboard audio controller.  
Audio Controller  
Specifications  
103  
   
USB Controller  
Set to On (default) so that USB devices will be detected and supported in the  
operating system. The No Boot option enables a USB controller, but it does  
not recognize a USB storage device.  
Video  
Primary Video  
This setting specifies which video controller is primary when two video  
controllers are present on the computer.  
Video Memory Size  
Use this option to select 8 MB (default) or 1 MB of system memory for an  
integrated video controller.  
Performance  
HyperThreading  
If your computer’s processor supports Hyper-Threading, this option appears in  
the Options List.  
®
SpeedStep  
This field specifies whether Enhanced Intel SpeedStep Technology will be  
enabled for any supported processor in the computer.  
HDD Acoustic Mode  
Bypass Your computer does not test or change the current acoustics mode  
setting.  
Quiet (default) — The hard drive operates at its most quiet setting.  
Suggested — The hard drive operates at the level suggested by the drive  
manufacturer.  
Performance — The hard drive operates at its maximum speed.  
NOTE: Switching to performance mode may cause the drive to be noisier, but the  
drive’s performance is not affected.  
NOTE: Changing the acoustics setting does not alter your hard drive image.  
Security  
DEP (Execute  
Disable)  
Opt-In (default) — DEP is enabled by default on computers with  
NX-capable processors. Only Windows system binaries are covered by DEP  
with this option. Applications may enable DEP protection through creating  
an application compatibility shim and installing that shim with the  
application.  
Opt-Out — DEP is enabled for all processes. Users can manually create  
exceptions for specific applications in System Properties, or IT Pros and ISVs  
can use the Application Compatibility Toolkit to opt-out.  
Always On — Full DEP coverage with no exceptions.  
Always Off — No user-mode DEP coverage. Drivers and the Widows core  
kernel binaries are covered by DEP, but no other binaries are included in the  
set of covered applications.  
Unlock Setup  
Use this option with an Admin Password to unlock setup options.  
NOTE: This option appears only when the Admin Password option is enabled.  
104  
Specifications  
Admin Password  
This option provides restricted access to the computer's system setup in the  
same way that access to the computer can be restricted with the System  
Password option.  
NOTE: To delete a password, enter the old password and press <Enter> two  
times.  
System Password  
Password Status  
Displays the current status of the system's password security feature and  
allows a new system password to be assigned and verified.  
This option locks the system password field with the setup password. When  
the field is locked, you can no longer disable password security by pressing  
<Ctrl><Enter> when the computer starts.  
Power Management  
AC Recovery  
Determines what happens when AC power is restored to the computer.  
Auto Power On  
Sets the computer to automatically turn on. Choices are every day or every  
Monday through Friday.  
The default setting is Off.  
This feature does not work if you turn off your computer using a power strip or  
surge protector.  
Auto Power Time  
Sets time to automatically turn on the computer.  
Time is kept in a 24-hour format (hours:minutes). Change the start-up time by  
pressing the right- or left-arrow key to increase or decrease the numbers, or  
type numbers in both the date and time fields.  
This feature does not work if you turn off your computer using a power strip or  
surge protector.  
Suspend Mode  
Quick Resume  
The options are S1, a suspend state where the computer is running in a low-  
power mode, and S3, a standby state where the power is reduced or turned off  
for most components, but system memory remains active..  
This feature enables/disables the Intel Viiv Quick Resume Technology.  
The default setting is Off.  
Maintenance  
Event Log  
Displays the system event log.  
POST Behavior  
Fastboot  
When set to On (default), your computer starts more quickly because it skips  
certain configurations and tests.  
Numlock Key  
This option involves the rightmost bank of keys on your keyboard. When set  
to On (default), this option activates the numeric and mathematical features  
shown at the top of each key. When set to Off, this option activates the  
cursor-control functions labeled on the bottom of each key.  
Specifications  
105  
POST Hotkeys  
This option allows you to specify the function keys to display on the screen  
when the computer starts.  
Keyboard Errors  
This option disables or enables keyboard error reporting when the computer  
starts.  
Boot Sequence  
This feature allows you to change the boot sequence for devices.  
NOTICE: If you modify any boot sequence settings, save the new settings to avoid losing the changes.  
Option Settings  
Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is  
not bootable, the computer generates an error message. If no floppy disk is in the drive, or if there is no  
floppy drive installed in the computer, the computer attempts to boot from the next bootable device in the  
boot sequence.  
Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is  
on the drive, the computer attempts to boot from the next bootable device in the boot sequence.  
CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD  
has no operating system, the computer attempts to boot from the next bootable device in the boot  
sequence.  
USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12  
= Boot Menuappears in the upper-right corner of the screen, press <F12>. The BIOS detects the  
device and adds the USB flash option to the boot menu.  
NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the  
device documentation.  
Changing Boot Sequence for the Current Boot  
You can use this feature, for example, to boot your computer to a USB device such as a floppy drive or  
memory key.  
1
If you are booting to a USB device, connect the USB device to a USB connector (see "Front and Back  
View of the Computer" on page 13).  
2
3
Turn on (or restart) your computer.  
When the DELL logo appears, press <F12> immediately.  
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To  
avoid possible keyboard failure, press and release <F12> in even intervals until the Boot Device Menu  
appears.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
Microsoft Windows desktop, then shut down your computer and try again.  
106  
Specifications  
       
4
At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the  
keyboard to highlight the device that is to be used for the current boot only, and then press <Enter>.  
For example, if you are booting to a USB memory key, highlight USB Flash Device and press  
<Enter>.  
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the  
device documentation.  
Changing Boot Sequence for Future Boots  
1
2
Enter system setup (see "Entering System Setup" on page 102).  
Press the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the  
menu.  
NOTE: Write down your current boot sequence in case you want to restore it.  
Press the up- and down-arrow keys to move through the list of devices.  
3
4
5
Press the spacebar to enable or disable a device (enabled devices have a checkmark).  
Press the <u> key or the <d> key to move a selected device up or down the list.  
Jumper Settings  
Specifications  
107  
   
Jumper  
Setting  
Description  
CLRPSWD  
Password features are enabled  
(default setting).  
Password features are disabled.  
CLRCMOS  
The real-time clock has not been  
reset.  
The real-time clock is being reset  
(jumpered temporarily).  
jumpered  
unjumpered  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: This process erases both the system and administrator passwords.  
1
2
3
Follow the procedures in "Before You Begin" on page 61.  
Remove the computer cover ("Removing the Computer Cover" on page 62).  
Locate the 2-pin password jumper (CLRPSWD) on the system board, and remove the jumper to clear  
the password (see "System Board Components" on page 65).  
4
5
6
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
Connect your computer and monitor to electrical outlets, and then turn them on.  
®
®
"Turning Off Your Computer" on page 61).  
7
8
Turn off the monitor and disconnect it from the electrical outlet.  
the system board.  
9
Remove the computer cover (see "Replacing the Computer Cover" on page 96).  
10 Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board  
Components" on page 65) and attach the jumper to re-enable the password feature.  
11 Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the  
computer.  
12 Connect your computer and devices to electrical outlets, and then turn them on.  
108  
Specifications  
   
NOTE: In you system setup (see "System Setup" on page 101), both system and administrator password options  
appear as Not Set. The password feature is enabled but a password is not assigned.  
13 Assign a new system and/or administrator password, as needed.  
Clearing CMOS Settings  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
2
3
4
Follow the procedures in "Before You Begin" on page 61.  
Remove the computer cover ("Removing the Computer Cover" on page 62).  
Reset the current CMOS settings:  
Locate the 2-pin password (CLRPSWD) and CMOS (CLRCMOS) jumpers on the system board (see  
"System Board Components" on page 65).  
5
Remove the password jumper plug, then place the plug on the CLRCMOS jumper pins and wait  
approximately 5 seconds.  
NOTICE: The password jumper plug must be reinstalled on the password jumper pins in order to enable the  
password feature.  
6
7
Remove the jumper plug from the CLRCMOS jumper pins and place it back on the password jumper  
pins.  
Replace the computer cover (see "Replacing the Computer Cover" on page 96).  
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the  
computer.  
8
Connect your computer and devices to electrical outlets, and then turn them on.  
Cleaning Your Computer  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
Computer, Keyboard, and Monitor  
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your  
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain  
flammable substances.  
Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your  
computer and from between the keys on the keyboard.  
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare  
coating.  
Specifications  
109  
           
To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special  
screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.  
Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened  
with a solution of three parts water and one part dishwashing detergent.  
Do not soak the cloth or let water drip inside your computer or keyboard.  
Mouse  
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:  
1
2
3
4
Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.  
Wipe the ball with a clean, lint-free cloth.  
Blow carefully into the ball cage to dislodge dust and lint.  
If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with  
isopropyl alcohol.  
5
6
Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left  
on the rollers.  
Replace the ball and retainer ring, and then turn the retainer ring clockwise until it clicks into place.  
CDs and DVDs  
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come  
with the compressed air. Never touch the lens in the drive.  
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning  
the discs.  
1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.  
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.  
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line  
from the center to the outer edge of the disc.  
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase  
commercial products that clean discs and provide some protection from dust, fingerprints, and  
scratches. Cleaning products for CDs are safe to use on DVDs.  
Dell Technical Support Policy (U.S. Only)  
Technician-assisted technical support requires the cooperation and participation of the customer in the  
troubleshooting process and provides for restoration of the operating system, software programs, and  
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of  
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-  
assisted technical support, online technical support is available at support.dell.com. Additional technical  
support options may be available for purchase.  
110  
Specifications  
         
Dell provides limited technical support for the computer and any "Dell-installed" software and  
1
peripherals . Support for third-party software and peripherals is provided by the original manufacturer,  
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and  
2
Custom Factory Integration .  
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser-  
vice contract purchased with the computer.  
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim-  
ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-  
party hardware components integrated through CFI for the duration of the computer’s service contract.  
Definition of "Dell-Installed" Software and Peripherals  
Dell-installed software includes the operating system and some of the software programs that are  
®
installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, etc.).  
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card  
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for  
telephonic modems, docking stations/port replicators, networking products, and all associated cabling are  
included.  
Definition of "Third-Party" Software and Peripherals  
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell  
not under the Dell brand (printers, scanners, cameras, games, etc.). Support for all third-party software  
and peripherals is provided by the original manufacturer of the product.  
FCC Notices (U.S. Only)  
FCC Class B  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in  
accordance with the manufacturer’s instruction manual, may cause interference with radio and television  
reception. This equipment has been tested and found to comply with the limits for a Class B digital  
device pursuant to Part 15 of the FCC Rules.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions:  
1
2
This device may not cause harmful interference.  
This device must accept any interference received, including interference that may cause undesired  
operation.  
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void  
your authority to operate this equipment.  
Specifications  
111  
         
These limits are designed to provide reasonable protection against harmful interference in a residential  
installation. However, there is no guarantee that interference will not occur in a particular installation. If  
this equipment does cause harmful interference with radio or television reception, which can be  
determined by turning the equipment off and on, you are encouraged to try to correct the interference by  
one or more of the following measures:  
Reorient the receiving antenna.  
Relocate the system with respect to the receiver.  
Move the system away from the receiver.  
Plug the system into a different outlet so that the system and the receiver are on different branch  
circuits.  
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for  
additional suggestions.  
The following information is provided on the device or devices covered in this document in compliance  
with the FCC regulations:  
Product name:  
Model number:  
Company name:  
Dell™ XPS™ 210  
DCCY  
Dell Inc.  
Worldwide Regulatory Compliance & Environmental Affairs  
One Dell Way  
Round Rock, TX 78682 USA  
512-338-4400  
Contacting Dell  
To contact Dell electronically, you can access the following websites:  
www.dell.com  
support.dell.com (support)  
For specific web addresses for your country, find the appropriate country section in the table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone  
number listed for those countries. If you do not see a telephone number listed that is specific for XPS computers,  
you may contact Dell through the support number listed and your call will be routed appropriately.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in  
the following table. If you need assistance in determining which codes to use, contact a local or  
international operator.  
NOTE: The contact information provided was deemed correct at the time that this document went to print and is  
subject to change.  
112  
Specifications  
   
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Anguilla  
Website: www.dell.com.ai  
Technical Support  
toll-free: 800-335-0031  
Antigua and Barbuda  
Website: www.dell.com.ag  
Technical Support  
1-800-805-5924  
0800-105  
Aomen  
Technical Support (Dell™ Dimension™, Dell  
Inspiron™, Dell OptiPlex™, Dell Latitude™, and  
Dell Precision™)  
Technical Support (servers and storage)  
Website: www.dell.com.ar  
0800-105  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
E-mail for desktop and portable computers:  
City Code: 11  
®
E-mail for servers and EMC storage products:  
Customer Care  
toll-free: 0-800-444-0730  
toll-free: 800-222-0154  
toll-free: 0-800-444-0724  
0-810-444-3355  
Technical Support  
Technical Support Services  
Sales  
Aruba  
Website: www.dell.com.aw  
Technical Support  
toll-free: 800-1578  
Australia (Sydney)  
Website: support.ap.dell.com  
International Access Code: 0011 E-mail: support.ap.dell.com/contactus  
Country Code: 61  
General Support  
13DELL-133355  
City Code: 2  
Specifications  
113  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Austria  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 81  
0820 240 530 17  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Support for XPS  
Home/Small Business Support for all other Dell  
computers  
Preferred Accounts/Corporate Support  
Switchboard  
0820 240 530 17  
0820 240 530 00  
Bahamas  
Website: www.dell.com.bs  
Technical Support  
toll-free: 1-866-874-3038  
Barbados  
Website: www.dell.com/bb  
Technical Support  
1-800-534-3142  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
Website: support.euro.dell.com  
Tech Support for XPS  
Tech Support for all other Dell computers  
Tech Support Fax  
02 481 92 96  
02 481 92 88  
02 481 92 95  
02 713 15 65  
02 481 91 00  
02 481 92 99  
02 481 91 00  
City Code: 2  
Customer Care  
Corporate Sales  
Fax  
Switchboard  
Bermuda  
Website: www.dell.com/bm  
Technical Support  
toll-free: 1-877-890-0754  
Bolivia  
Website: www.dell.com/bo  
General Support  
toll-free: 800-10-0238  
114  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Brazil  
Website: www.dell.com/br  
International Access Code: 00  
Country Code: 55  
City Code: 51  
E-mail: BR-Te[email protected]  
Customer Care and Tech Support  
Technical Support Fax  
0800 90 3355  
51 2104 5470  
Customer Care Fax  
51 2104 5480  
Sales  
0800 722 3498  
British Virgin Islands  
Brunei  
General Support  
toll-free: 1-866-278-6820  
604 633 4966  
Technical Support (Penang, Malaysia)  
Customer Care (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
Country Code: 673  
604 633 4888  
604 633 4955  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated Hardware and Warranty  
toll-free: 1-800-247-9362  
Support)  
Customer Service (Home Sales/Small Business)  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
Customer Service (med./large business,  
government)  
Customer Service (printers, projectors, televisions,  
handhelds, digital jukebox, and wireless)  
toll-free: 1-800-847-4096  
toll-free: 1-800-906-3355  
toll-free: 1-800-387-5757  
1-877-335-5767  
Hardware Warranty Support (Home Sales/Small  
Business)  
Hardware Warranty Support (med./large bus.,  
government)  
Hardware Warranty Support (printers, projectors,  
televisions, handhelds, digital jukebox, and wireless)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Cayman Islands  
Technical Support  
toll-free: 1-877-261-0242  
Specifications  
115  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
Website: www.dell.com/cl  
Sales and Customer Support  
toll-free: 1230-020-4823  
toll-free: 800730222  
Technical Support (CTC)  
Technical Support (ENTEL)  
toll-free: 1230-020-3762  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Technical Support website: support.dell.com.cn  
Technical Support E-mail: [email protected]  
Customer Care E-mail: [email protected]  
Technical Support Fax  
592 818 1350  
toll-free: 800 858 2969  
toll-free: 800 858 0950  
Technical Support (Dimension and Inspiron)  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (servers and storage)  
toll-free: 800 858 0960  
toll-free: 800 858 2920  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Technical Support (printers)  
Customer Care  
toll-free: 800 858 2311  
toll-free: 800 858 2060  
592 818 1308  
Customer Care Fax  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
Large Corporate Accounts Spare Parts  
116  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Colombia  
Website: www.dell.com/cl  
Technical Support  
toll-free: 1-800-915-5704  
Costa Rica  
Website: www.dell.com/cr  
Technical Support  
toll-free: 800-012-0232  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
Technical Support  
22537 2727  
22537 2707  
22537 2714  
22537 2728  
22537 2711  
Customer Care  
Fax  
Technical Fax  
Switchboard  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell computers  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Switchboard Fax (Relational)  
Switchboard (Home/Small Business)  
Switchboard Fax (Home/Small Business)  
Website: www.dell.com/dm  
General Support  
7010 0074  
7023 0182  
7023 0184  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
Dominican Republic  
Website: www.dell.com/do  
Technical Support  
toll-free: 1-888-156-1834 or  
toll-free: 1-888-156-1584  
Specifications  
117  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Ecuador  
Website: www.dell.com/ec  
General Support (calling from Quito)  
General Support (calling from Guayaquil)  
toll-free: 999-119-877-655-3355  
toll-free: 1800-999-119-877-655-  
3355  
El Salvador  
Website: www.dell.com/ec  
Technical Support (Telephonica)  
Website: support.euro.dell.com  
toll-free: 8006170  
Finland (Helsinki)  
International Access Code: 990 E-mail: [email protected]  
Country Code: 358  
Technical Support  
Customer Care  
Switchboard  
0207 533 555  
0207 533 538  
0207 533 533  
0207 533 540  
0207 533 530  
0207 533 533  
0207 533 530  
City Code: 9  
Sales under 500 employees  
Fax  
Sales over 500 employees  
Fax  
118  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support for XPS  
Technical Support for all other Dell computers  
Customer Care  
0825 387 129  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
City Codes: (1) (4)  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Frankfurt)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell computers  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
069 9792 7222  
069 9792-7200  
0180-5-224400  
069 9792-7320  
069 9792-7320  
069 9792-7320  
069 9792-7320  
069 9792-7000  
City Code: 69  
Specifications  
119  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Greece  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 30  
Technical Support  
00800-44 14 95 18  
00800-44 14 00 83  
2108129810  
Gold Service Technical Support  
Switchboard  
Gold Service Switchboard  
Sales  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
Guatemala  
Guyana  
General Support  
General Support  
toll-free: 1-877-270-4609  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension and Inspiron)  
00852-2969 3188  
00852-2969 3191  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (servers and storage)  
00852-2969 3196  
00852-3416 0906  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Customer Care  
00852-3416 0910  
00852-3416 0907  
00852-3416 0908  
00852-3416 0912  
00852-2969 3105  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
120  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
India  
Technical Support  
1600338045  
and 1600448046  
1600 33 8044  
Sales (Large Corporate Accounts)  
Sales (Home and Small Business)  
Website: support.euro.dell.com  
Sales  
1600 33 8046  
Ireland (Cherrywood)  
International Access Code: 00  
Country Code: 353  
City Code: 1  
Ireland Sales  
01 204 4444  
1850 200 778  
1850 200 778  
Dell Outlet  
Online Ordering HelpDesk  
Customer Care  
Home User Customer Care  
Small Business Customer Care  
Corporate Customer Care  
Technical Support  
01 204 4014  
01 204 4014  
1850 200 982  
Technical Support for XPS computers only  
Technical Support for all other Dell computers  
General  
1850 200 722  
1850 543 543  
Fax/Sales Fax  
01 204 0103  
01 204 4444  
Switchboard  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care (dial within U.K. only)  
U.K. Sales (dial within U.K. only)  
0870 906 0010  
0870 907 4499  
0870 907 4000  
Specifications  
121  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Italy (Milan)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 39  
City Code: 02  
Home and Small Business  
Technical Support  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
Technical Support (dial from within Jamaica only)  
toll-free: 1-800-326-6061 or  
toll-free: 1-800-975-1646  
122  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
Technical Support outside of Japan (servers)  
City Code: 44  
Technical Support (Dimension and Inspiron)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (PDAs, projectors, printers,  
routers)  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside of Japan (PDAs,  
projectors, printers, routers)  
Faxbox Service  
044-556-3490  
044-556-3801  
044-556-4240  
044-556-1465  
044-556-3433  
24-Hour Automated Order Status Service  
Customer Care  
Business Sales Division (up to 400 employees)  
Preferred Accounts Division Sales (over 400  
employees)  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
044-556-5963  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
044-556-4300  
Switchboard  
Korea (Seoul)  
International Access Code: 001 Support  
toll-free: 080-200-3800  
toll-free: 080-200-3801  
Country Code: 82  
Support (Dimension, PDA, Electronics and  
Accessories)  
Sales  
City Code: 2  
toll-free: 080-200-3600  
2194-6202  
Fax  
Switchboard  
2194-6000  
Specifications  
123  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
Support  
International Access Code: 00  
Country Code: 352  
342 08 08 075  
+32 (0)2 713 15 96  
26 25 77 81  
Home/Small Business Sales  
Corporate Sales  
Customer Care  
+32 (0)2 481 91 19  
26 25 77 82  
Fax  
Macao  
Technical Support  
toll-free: 0800 105  
34 160 910  
Country Code: 853  
Customer Service (Xiamen, China)  
Transaction Sales (Xiamen, China)  
Website: support.ap.dell.com  
29 693 115  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 1 800 880 193  
toll-free: 1 800 881 306  
toll-free: 1800 881 386  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
City Code: 4  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 881 306  
(option 6)  
Transaction Sales  
Corporate Sales  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
124  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
International Access Code: 00  
Country Code: 52  
Technical Support (TelMex)  
Sales  
toll-free: 1-866-563-4425  
50-81-8800  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
Montserrat  
General Support  
toll-free: 1-866-278-6822  
001-800-882-1519  
Netherlands Antilles  
General Support  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell computers  
Technical Support Fax  
020 674 45 94  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
City Code: 20  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
Website: support.ap.dell.com  
E-mail: support.ap.dell.com/contactus  
General Support  
International Access Code: 00  
Country Code: 64  
Nicaragua  
0800 441 567  
Technical Support  
toll-free: 1-800-220-1378  
Specifications  
125  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Norway (Lysaker)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 47  
Technical Support for XPS  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
815 35 043  
671 16882  
671 17575  
23162298  
671 16800  
671 16865  
Fax Switchboard  
Panama  
Technical Support  
toll-free: 1-800-507-1385  
toll-free: 1-866-633-4097  
Technical Support (CLARACOM)  
Technical Support  
Peru  
toll-free: 0800-50-869  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
City Code: 22  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
Puerto Rico  
Technical Support  
toll-free: 1-866-390-4695  
St. Kitts and Nevis  
Website: www.dell.com/kn  
Technical Support  
toll-free: 1-866-540-3355  
126  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
St. Lucia  
Website: www.dell.com/lc  
Technical Support  
toll-free: 1-866-464-4352  
St. Vincent and the Grenadines Website: www.dell.com/vc  
Technical Support  
toll-free: 1-866-464-4353  
Singapore (Singapore)  
International Access Code: 005  
Country Code: 65  
NOTE: The phone numbers in this section should be  
called from within Singapore or Malaysia only.  
Website: support.ap.dell.com  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
toll-free: 1 800 394 7430  
toll-free: 1 800 394 7488  
toll-free: 1 800 394 7478  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1 800 394 7430  
(option 6)  
Transaction Sales  
Corporate Sales  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
Slovakia (Prague)  
Website: support.euro.dell.com  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 421  
02 5441 5727  
420 22537 2707  
02 5441 8328  
02 5441 8328  
02 5441 7585  
Fax  
Tech Fax  
Switchboard (Sales)  
Specifications  
127  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
South Africa (Johannesburg)  
International Access Code:  
09/091  
Website: support.euro.dell.com  
Gold Queue  
Technical Support  
Customer Care  
Sales  
011 709 7713  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Technical Support, Customer Service, and Sales  
(Penang, Malaysia)  
Spain (Madrid)  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 34  
City Code: 91  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Customer Care  
Sales  
Switchboard  
Fax  
Corporate  
Technical Support  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Customer Care  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Technical Support Fax  
Sales  
0771 340 340  
08 590 05 199  
08 590 05 642  
08 587 70 527  
020 140 14 44  
08 590 05 594  
08 590 05 185  
City Code: 8  
128  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: Te[email protected]  
Technical Support for XPS  
0848 33 88 57  
0844 811 411  
City Code: 22  
Technical Support (Home and Small Business) for  
all other Dell products  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
Taiwan  
Website: support.ap.dell.com  
International Access Code: 002 E-mail: [email protected]  
Country Code: 886  
Technical Support (OptiPlex, Latitude, Inspiron,  
toll-free: 0080 186 1011  
toll-free: 0080 160 1256  
Dimension, and Electronics and Accessories)  
Technical Support (servers and storage)  
Customer Care  
toll-free: 0080 160 1250  
(option 5)  
Transaction Sales  
toll-free: 0080 165 1228  
toll-free: 0080 165 1227  
Corporate Sales  
Thailand  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell  
toll-free: 1800 0060 07  
toll-free: 1800 0600 09  
Precision)  
Country Code: 66  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 006 007  
(option 7)  
Corporate Sales  
Transaction Sales  
toll-free: 1800 006 009  
toll-free: 1800 006 006  
Trinidad/Tobago  
Website: www.dell.com/tt  
Technical Support  
toll-free: 1-888-799-5908  
Specifications  
129  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Turks and Caicos Islands  
Website: www.dell.com/tc  
General Support  
toll-free: 1-877-441-4735  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Care website:  
support.euro.dell.com/uk/en/ECare/form/home.asp  
City Code: 1344  
Sales  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Customer Care  
0870 907 4000  
01344 860 456  
Home and Small Business Customer Care  
Corporate Customer Care  
0870 906 0010  
01344 373 185  
0870 906 0010  
01344 373 186  
01344 373 193  
01344 373 199  
01344 373 194  
Preferred Accounts (500–5000 employees)  
Global Accounts Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
Technical Support  
Technical Support for XPS computers only  
0870 366 4180  
0870 908 0500  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
Technical Support for all other products  
General  
0870 353 0800  
0870 907 4006  
Home and Small Business Fax  
Website: www.dell.com/uy  
Technical Support  
Uruguay  
toll-free: 413-598-2522  
130  
Specifications  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
toll-free: 1-877-459-7298  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Hardware and Warranty Support (Dell TV,  
Printers, and Projectors) for Relationship  
customers  
Americas Consumer XPS Support  
toll-free: 1-800-232-8544  
toll-free: 1-800-624-9896  
Consumer (Home and Home Office) Support for  
all other Dell products  
Customer Service  
toll-free: 1-800-624-9897  
toll-free: 1-800-695-8133  
Employee Purchase Program (EPP) Customers  
Financial Services website:  
www.dellfinancialservices.com  
Financial Services (lease/loans)  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Customer Service and Support  
Employee Purchase Program (EPP) Customers  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
Support for printers, projectors, PDAs, and MP3  
players  
Public (government, education, and healthcare)  
Customer Service and Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
Specifications  
131  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S. Virgin Islands  
Technical Support  
toll-free: 1-877-702-4360  
Venezuela  
Website: www.dell.com/ve  
Technical Support  
toll-free: 0800-100-2513  
132  
Specifications  
CMOS settings  
display. See monitor  
A
End User License  
Agreement, 9  
ergonomics, 9  
online, 11  
cleaning, 109  
crashes, 39-40  
B
internal parts, 64  
restore to previous operating  
state, 56  
battery  
Product Information Guide, 9  
regulatory, 9  
replacing, 94  
stops responding, 39  
safety, 9  
warranty, 9  
BIOS, 101  
copying CDs  
general information, 25  
helpful tips, 27  
how to, 25  
drivers  
boot sequence, 106  
changing, 106-107  
option settings, 106  
about, 54  
copying DVDs  
how to, 25  
Drivers and Utilities CD, 9  
booting  
drives  
hard drive, 76  
installing floppy, 91  
installing hard drive, 78  
problems, 34  
C
cover  
closing, 96  
cards  
serial ATA, 76  
installing, 71  
removing, 74  
slots, 70  
D
types supported, 70  
problems, 34  
contacting, 111-112  
Dell Diagnostics, 52  
support policy, 110  
DVDs, 25  
playing, 23  
problems, 35  
Dell support site, 11  
diagnostic lights, 49  
CDs, 25  
E
operating system, 12  
playing, 23  
e-mail  
diagnostics  
Dell, 52  
problems, 35  
Check Disk, 35  
lights, 49  
Index  
133  
 
End User License  
Agreement, 9  
installing parts  
memory (continued)  
installation guidelines, 66  
installing, 68  
before you begin, 61  
recommended tools, 61  
turning off your computer, 61  
ergonomics information, 9  
problems, 41  
error messages  
connection, options, 22  
connection, setting up, 22  
messages  
error, 37  
F
modem  
floppy drive  
installing, 91  
adding, 93  
problems, 35  
monitor  
keyboard  
blank, 47  
connect TV, 20  
display settings, 20  
extended desktop mode, 20  
problems, 47  
H
hard drive  
problems, 35  
removing, 76  
labels  
Microsoft Windows, 10  
Service Tag, 10  
hardware  
motherboard. See system  
board  
Dell Diagnostics, 52  
lights  
Hardware Troubleshooter, 56  
Help and Support Center, 11  
mouse  
back of computer, 49  
help file  
Windows Help and Support  
Center, 11  
M
network  
hibernate mode, 28, 30  
media card reader  
problems, 38  
removing, 85  
using, 18  
Network Setup Wizard, 21  
setting up, 20  
Network Setup Wizard, 21  
I
memory  
IEEE 1394  
4-GB configurations, 68  
DDR2 overview, 66  
problems, 38  
134  
Index  
printer (continued)  
setting up, 17  
USB, 18  
problems (continued)  
scanner, 45  
O
operating system  
reinstalling, 12  
restoring, 56  
screen is blank, 47  
screen is hard to read, 48  
software, 40-41  
problems  
battery, 33  
sound and speakers, 46  
technical support policy, 110  
troubleshooting tips, 33  
video and monitor, 47  
volume adjusting, 46  
blue screen, 40  
CD drive, 34  
CD/DVD-RW drive, 35  
computer crashes, 39-40  
computer stops responding, 39  
diagnostic lights, 49  
drives, 34  
P
password  
jumper, 108  
Product Information Guide, 9  
Wizard, 40  
DVD drive, 34  
PCI Express cards  
installing, 71  
e-mail, 35  
error messages, 37  
general, 39  
regulatory information, 9  
playing  
hard drive, 35  
CDs, 23  
DVDs, 23  
IEEE 1394, 38  
Internet, 35  
Windows XP, 56  
keyboard, 39  
power  
media card reader, 38  
memory, 41  
conserving, 28  
hibernate mode, 28, 30  
managing, 28  
S
modem, 35  
safety instructions, 9  
SATA. See serial ATA  
monitor is blank, 47  
monitor is hard to read, 48  
mouse, 42  
options, 29  
options, advanced, 30  
options, hibernate, 30  
problems, 43  
network, 43  
problems, 45  
power, 43  
screen. See monitor  
serial ATA, 76  
power light conditions, 43  
printer, 44  
standby mode, 28  
program crashes, 40  
program stops responding, 40  
programs and Windows  
compatibility, 40  
restore to previous operating  
state, 56  
Service Tag, 10  
settings  
power options properties, 29  
system setup, 101  
printer  
software  
cable, 17  
Hyper-Threading, 31  
problems, 40-41  
connecting, 17  
problems, 44  
Index  
135  
sound  
problems, 46  
system setup  
entering, 102  
options, 103  
V
video  
problems, 47  
speaker  
volume  
adjusting, 46  
problems, 46  
volume, 46  
specifications  
audio, 98  
technical support  
policy, 110  
W
computer information, 97  
connectors, 98  
controls and lights, 100  
drives, 98  
warranty information, 9  
Windows XP  
Hardware Troubleshooter, 56  
restore to previous operating  
state, 56  
Hardware Troubleshooter, 56  
Hyper-Threading, 31  
Network Setup Wizard, 21  
Program Compatibility  
Wizard, 40  
environmental, 101  
expansion bus, 98  
memory, 97  
physical, 100  
power, 100  
tips, 33  
processor, 97  
TV  
reinstalling, 12  
restoring, 56  
video, 98  
scanner, 46  
standby mode, 28  
System Restore, 56  
support  
U
wizards  
contacting Dell, 111-112  
policy, 110  
USB  
Network Setup Wizard, 21  
Program Compatibility  
Wizard, 40  
booting to devices, 106  
support website, 11  
system board, 65  
System Restore, 56  
136  
Index  

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