DELL XPS 13 9370 User Manual

XPS 13  
Setup and Specifications  
Computer Model: XPS 13-9370  
Regulatory Model: P82G  
Regulatory Type: P82G001  
Contents  
3
Set up your computer  
1
Connect the power adapter and press the power button.  
NOTE: To conserve battery power, the battery might enter power  
saving mode. Connect the power adapter and press the power button  
to turn on the computer.  
5
 
2
Finish operating system setup.  
For Ubuntu:  
Follow the instructions on the screen to finish setup.  
For Windows:  
Follow the on-screen instructions to complete the setup. When setting up, Dell  
recommends that you:  
Connect to a network for Windows updates.  
NOTE: If connecting to a secured wireless network, enter the  
password for the wireless network access when prompted.  
If connected to the internet, sign-in with or create a Microsoft account. If not  
connected to the internet, create an offline account.  
On the Support and Protection screen, enter your contact details.  
3
Locate and use Dell apps from the Windows Start menu—Recommended  
Table 1. Locate Dell apps  
Dell Product Registration  
Register your computer with Dell.  
Dell Help & Support  
Access help and support for your computer.  
SupportAssist  
Proactively checks the health of your computer’s hardware and  
software.  
NOTE: Renew or upgrade your warranty by clicking the  
warranty expiry date in SupportAssist.  
Dell Update  
Updates your computer with critical fixes and important device  
drivers as they become available.  
Dell Digital Delivery  
Download software applications including software that is  
purchased but not pre-installed on your computer.  
6
4
Create recovery drive for Windows.  
NOTE: It is recommended to create a recovery drive to troubleshoot  
and fix problems that may occur with Windows.  
For more information, see Create a USB recovery drive for Windows.  
7
Create a USB recovery drive for  
Windows  
Create a recovery drive to troubleshoot and fix problems that may occur with  
Windows. An empty USB flash drive with a minimum capacity of 16 GB is required to  
create the recovery drive.  
NOTE: The following steps may vary depending on the version of Windows  
installed. Refer to the Microsoft support site for latest instructions.  
1
Connect the USB flash drive to your computer.  
In Windows search, type Recovery.  
2
3
In the search results, click Create a recovery drive.  
The User Account Control window is displayed.  
Click Yes to continue.  
4
The Recovery Drive window is displayed.  
Select Back up system files to the recovery drive and click Next.  
Select the USB flash drive and click Next.  
A message appears, indicating that all data in the USB flash drive will be deleted.  
Click Create.  
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6
7
8
NOTE: This process may take up to an hour to complete.  
Click Finish.  
Reinstall Windows using a USB recovery drive  
CAUTION: This process formats the hard drive and removes all data on your  
computer. Ensure that you back up data on your computer before beginning  
this task.  
NOTE: Before reinstalling Windows, ensure your computer has more than 2  
GB of memory and more than 32 GB of storage space.  
1
Connect the USB recovery drive to your computer.  
Restart your computer.  
2
8
   
3
4
Press F12 after the Dell logo is displayed on the screen to access the boot menu.  
A Preparing one-time boot menu message appears.  
After the boot menu loads, select the USB recovery device under UEFI BOOT.  
The system reboots and a screen to Choose the keyboard layout is displayed.  
Choose your keyboard layout.  
5
6
7
8
In the Choose an option screen, click Troubleshoot.  
Click Recover from a drive.  
Choose one of the following options:  
Just remove my files to do a quick format.  
Fully clean the drive to do a complete format.  
9
Click Recover to start the recovery process.  
This may take up to an hour to complete and your computer will restart during  
this process.  
9
Views  
Front  
1
Power and battery-status light  
Indicates the power state and battery state of the computer.  
Solid white—Power adapter is connected and the battery is charging.  
Solid amber—Battery charge is low or critical.  
Off—Battery is fully charged.  
2
Microphones (4)  
Provide digital sound input for audio recording, voice calls, and so on.  
Left  
1
Security-cable slot (for Noble locks)  
Connect a security cable to prevent unauthorized movement of your computer.  
2
Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)  
Supports USB 3.1 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to  
connect to an external display using a display adapter. Provides data transfer  
rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3.  
10  
     
Supports Power Delivery that enables two-way power supply between devices.  
Provides up to 5V/3A power output that enables faster charging.  
NOTE: Adapters (sold separately) are required to connect standard  
USB and DisplayPort devices.  
3
Thunderbolt 3 (USB Type-C) port with Power Delivery  
Supports USB 3.1 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to  
connect to an external display using a display adapter. Provides data transfer  
rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3.  
Supports Power Delivery that enables two-way power supply between devices.  
Provides up to 5V/3A power output that enables faster charging.  
NOTE: Adapters (sold separately) are required to connect standard  
USB and DisplayPort devices.  
4
5
Battery-charge status button  
Press to check the charge remaining in the battery.  
Battery-charge status lights (5)  
Turns on when the battery-charge status button is pressed. Each light indicates  
approximately 20% charge.  
6
Left speaker  
Provides audio output.  
Right  
1
Right speaker  
Provides audio output.  
2
microSD-card slot  
Insert a microSD card to expand the computer’s storage capacity. Your  
computer supports a microSD card with capacity up to 128 GB.  
3
USB 3.1 Gen 1 (Type-C) port with Power Delivery/DisplayPort  
11  
 
Connect peripherals such as external storage devices, printers, and external  
displays.  
Supports Power Delivery that enables two-way power supply between devices.  
Provides up to 7.5 W power output that enables faster charging.  
NOTE: An adapter (sold separately) is required to connect a  
DisplayPort device.  
4
Headset port  
Connect headphones or a headset (headphone and microphone combo).  
Base  
1
Touchpad  
Move your finger on the touchpad to move the mouse pointer. Tap to left-click  
and two finger tap to right-click.  
2
3
4
Left-click area  
Press to left-click.  
Right-click area  
Press to right-click.  
Power button with optional fingerprint reader  
Press to turn on the computer if it is turned off, in sleep state, or in hibernate  
state.  
12  
 
When the computer is turned on, press the power button to put the computer  
into sleep state; press and hold the power button for 10 seconds to force shut-  
down the computer.  
If the power button has a fingerprint reader, place your finger on the power  
button to log in.  
NOTE: Before using the fingerprint reader, configure it in Windows to  
recognize your fingerprint as a passcode and enable access. For more  
information, see www.dell.com/support/windows.  
NOTE: You can customize power-button behavior in Windows. For  
more information, see Me and My Dell at www.dell.com/support/  
NOTE: The power-status light on the power button is available only on  
computers without the optional fingerprint reader.  
Display  
1
Infrared emitter  
Emits infrared light, which enables the infrared camera to sense depth and track  
motion.  
2
3
Infrared camera  
Depth-sensing feature of the camera enhances security when paired with  
Windows Hello face authentication.  
Camera-status light  
13  
 
Turns on when the camera is in use.  
4
5
Camera  
Enables you to video chat, capture photos, and record videos.  
Infrared emitter  
Emits infrared light, which enables the infrared camera to sense depth and track  
motion.  
Bottom  
1
Service Tag label  
The Service Tag is a unique alphanumeric identifier that enables Dell service  
technicians to identify the hardware components in your computer and access  
warranty information.  
14  
 
Specifications  
Computer model  
XPS 13-9370  
System information  
Table 2. System information  
Processor  
Chipset  
8th generation Intel Core i5/i7  
Integrated in the processor  
Dimensions and weight  
Table 3. Dimensions and weight  
Height  
Black color: 16.14 mm (0.63 in)  
White color: 16.24 mm (0.64 in)  
Width  
Depth  
Weight  
301.76 mm (11.88 in)  
199.24 mm (7.84 in)  
1.27 kg (2.8 lb)  
NOTE: The weight of your laptop  
varies depending on the  
configuration ordered and the  
manufacturing variability.  
Operating system  
Table 4. Operating system  
Operating systems supported  
Windows 10 Home 64-bit  
Windows 10 Professional 64-bit  
15  
         
Ubuntu  
Memory  
Table 5. Memory specifications  
Slots  
Onboard memory  
Type  
Dual-channel LPDDR3  
1866 MHz and 2133 MHz  
Speed  
Configurations supported  
Per memory module slot  
Total memory  
2 GB, 4 GB and 8 GB  
4 GB, 8 GB, and 16 GB  
Ports and connectors  
Table 6. Ports and connectors  
External:  
USB/Video  
Two Thunderbolt 3 (USB Type-C)  
ports with Power Delivery  
One USB 3.1 Gen 1 (USB Type-C)  
port with Power Delivery/DisplayPort  
Audio  
One headset (headphone and  
microphone combo) port  
Table 7. Ports and connectors  
Internal:  
M.2 card  
One M.2 slot for Solid-State Drive (SSD)  
Communications  
Table 8. Supported communications  
Wireless  
Wi-Fi 802.11a/b/g/n/ac  
16  
     
Bluetooth 4.2  
Miracast  
NOTE: Windows 10 currently  
supports up to Bluetooth 4.1.  
Wireless  
Table 9. Wireless  
Transfer rate (maximum)  
Frequency bands  
Encryption  
867 Mbps  
2.4 GHz/5 GHz  
64-bit/128-bit WEP  
Audio  
Table 10. Audio specifications  
Controller  
Realtek ALC3271-CG with Waves  
MaxxAudio Pro  
Speakers  
Two  
Speaker output  
Average: 2 W  
Peak: 2.5 W  
Microphone  
Digital-array microphones  
Storage  
Table 11. Storage specifications  
Interface  
SATA 6 Gbps  
PCIe Gen 3 x4, up to 32 Gbps  
Solid-state drive (SSD)  
Capacity supported  
One M.2 drive  
Up to 1 TB  
17  
     
NOTE: RAID SATA support in the BIOS Settings menu is only available on  
computers supporting Windows 10.  
NOTE: AHCI SATA support in the BIOS settings menu is only available on  
computers supporting Ubuntu.  
Media-card reader  
Table 12. Media-card reader specifications  
Type  
One microSD-card slot  
Cards supported  
mSD  
mSDHC  
mSDXC  
Keyboard  
Table 13. Keyboard specifications  
Type  
Backlit keyboard  
Shortcut keys  
Some keys on your keyboard have two  
symbols on them. These keys can be  
used to type alternate characters or to  
perform secondary functions. To type  
the alternate character, press Shift and  
the desired key. To perform secondary  
functions, press Fn and the desired key.  
NOTE: Press Fn+Esc to switch  
the primary behavior of the  
function keys (F1-F12) between  
two modes - multimedia key mode  
and function key mode.  
18  
   
Camera  
Table 14. Camera specifications  
Resolution  
Camera  
Still image: 0.92 megapixel (HD)  
Video: 1280 x 720 (HD) at 30 fps  
Infrared camera  
Diagonal viewing angle  
Camera  
340 x 340 (VGA)  
86.7 degrees  
70 degrees  
Infrared camera  
Touchpad  
Table 15. Touchpad  
Resolution  
Horizontal: 305  
Vertical: 305  
Dimensions  
Width: 105 mm (4.13 in)  
Height: 60 mm (2.36 in)  
Touchpad gestures  
For more information about touchpad gestures for Windows 10, see the Microsoft  
knowledge base article 4027871 at support.microsoft.com.  
Power adapter  
Table 16. Power adapter specifications  
Type  
45 W USB Type-C  
8.25 mm x 2.4 mm  
Dimensions (connector)  
19  
       
Input voltage  
100 VAC–240 VAC  
50 Hz–60 Hz  
1.30 A  
Input frequency  
Input current (maximum)  
Output current (continuous)  
20 VDC/2.25 A  
15 VDC/3 A  
9 VDC/3 A  
5 VDC/3 A  
Rated output voltage  
20 VDC/15 VDC/9 VDC/5 VDC  
0°C to 40°C (32°F to 104°F)  
–40°C to 70°C (–40°F to 158°F)  
Temperature range (operating)  
Temperature range (storage)  
Battery  
Table 17. Battery specifications  
Type  
52 WHr "smart" lithium-ion  
Dimension:  
Width  
257.60 mm (10.14 in)  
98.60 mm (3.88 in)  
4.30 mm (0.17 in)  
0.22 kg (0.49 lb)  
7.60 VDC  
Depth  
Height  
Weight (maximum)  
Voltage  
Charging time when the computer is off 4 hours  
(approximate)  
Operating time  
Varies depending on operating conditions  
and can significantly reduce under  
certain power-intensive conditions.  
Life span (approximate)  
300 discharge/charge cycles  
0°C to 35°C (32°F to 95°F)  
–40°C to 65°C (–40°F to 149°F)  
Temperature range: Operating  
Temperature range: Storage  
20  
 
Coin-cell battery  
ML1220  
NOTE: It is recommended that  
you use a Dell coin-cell battery for  
your computer. Dell does not  
provide warranty coverage for  
problems caused by using  
accessories, parts, or components  
not supplied by Dell.  
Display  
Table 18. Display specifications  
Type  
13.3-inch UHD touchscreen  
3840 x 2160  
Resolution (maximum)  
Viewing angle (Left/  
Right/Down/Up)  
80/80/80/80 degrees  
Pixel pitch  
0.0765 mm  
Refresh rate  
Operating angle  
Controls  
60 HZ  
0 degrees (closed) to 135 degrees  
Brightness can be controlled using shortcut keys  
Dimension:  
Height (excluding  
bezel)  
165.24 mm (6.51 in)  
293.76 mm (11.57 in)  
337.82 mm (13.30 in)  
Width (excluding  
bezel)  
Diagonal (excluding  
bezel)  
21  
 
Video  
Table 19. Video specifications  
Type  
Integrated  
Controller  
Memory  
Intel UHD Graphics 620  
Shared system memory  
Computer environment  
Airborne contaminant level: G1 as defined by ISA-S71.04-1985  
Table 20. Computer environment  
Operating  
Storage  
Temperature range  
0°C to 35°C (32°F to  
95°F)  
–40°C to 65°C (–40°F to  
149°F)  
Relative humidity  
(maximum)  
10% to 90% (non-  
condensing)  
0% to 95% (non-  
condensing)  
Vibration (maximum)*  
Shock (maximum)  
Altitude (maximum)  
0.66 GRMS  
110 G†  
1.30 GRMS  
160 G‡  
–15.2 m to 3048 m (–50 ft –15.2 m to 10,668 m (–50  
to 10,000 ft) ft to 35,000 ft)  
* Measured using a random vibration spectrum that simulates user environment.  
† Measured using a 2 ms half-sine pulse when the hard drive is in use.  
‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.  
22  
   
Keyboard shortcuts  
NOTE: Keyboard characters may differ depending on the keyboard language  
configuration. Keys used for shortcuts remain the same across all language  
configurations.  
Table 21. List of keyboard shortcuts  
Keys  
Description  
Mute audio  
Decrease volume  
Increase volume  
Play previous track/chapter  
Play/Pause  
Play next track/chapter  
Launch Task View  
Switch to external display  
Search  
23  
 
Keys  
Description  
Toggle keyboard backlight  
Printscreen  
Insert  
Turn off/on wireless  
Sleep  
Increase brightness  
Decrease brightness  
Open application menu  
Toggle Fn-key lock  
24  
Getting help and contacting Dell  
Self-help resources  
You can get information and help on Dell products and services using these self-help  
resources:  
Table 22. Self-help resources  
Information about Dell products and  
services  
Dell Help & Support app  
Tips  
Contact Support  
In Windows search, type Help and  
Support, and press Enter.  
Online help for operating system  
Troubleshooting information, user  
manuals, setup instructions, product  
specifications, technical help blogs,  
drivers, software updates, and so on.  
Dell knowledge base articles for a variety  
of computer concerns.  
1
2
Type the subject or keyword in the  
Search box.  
3
Click Search to retrieve the related  
articles.  
Learn and know the following information See Me and My Dell at www.dell.com/  
about your product: support/manuals.  
Product specifications  
Operating system  
25  
   
To locate the Me and My Dell relevant to  
your product, identify your product  
through one of the following:  
Setting up and using your product  
Data backup  
Troubleshooting and diagnostics  
Factory and system restore  
BIOS information  
Select Detect Product.  
Locate your product through the  
drop-down menu under View  
Products.  
Enter the Service Tag number or  
Product ID in the search bar.  
Contacting Dell  
To contact Dell for sales, technical support, or customer service issues, see  
NOTE: Availability varies by country and product, and some services may  
not be available in your country.  
NOTE: If you do not have an active internet connection, you can find  
contact information on your purchase invoice, packing slip, bill, or Dell  
product catalog.  
26  
 

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