DELL WH3022 User Manual

Dell Pro Stereo Headset  
WH3022  
User Guide  
Regulatory Model: BW3320-M USB-A  
June 2021  
Rev. A00  
Contents  
Contents  
3
1
Overview  
Standard LEDs  
Icons Inline control  
LEDs  
What they mean  
Incoming call  
Call button  
Flashing green  
Solid green  
On a call  
Slow flashing green  
Call on hold  
Volume up button  
Volume down button  
Mute button  
Increases the listening volume  
Decreases the listening volume  
Headset muted  
Solid red  
Microsoft Teams LEDs*  
Icons  
Inline control  
LEDs  
What they mean  
Call button  
Solid purple  
Headset connected; Microsoft Teams connected  
Flashing purple x3  
Flashing blue  
Solid blue  
Microsoft Teams failed to connect  
Incoming call  
On a call  
Slow flash blue  
Pulsing purple  
Call on hold  
Microsoft Teams notification  
Increases the listening volume  
Decreases the listening volume  
Headset muted  
Volume up button  
Volume down button  
Mute button  
Solid red  
4
Overview  
 
NOTE: * Requires Microsoft Teams variant and application  
Setup and software  
Power and setup  
Steps  
Power on your headset by connecting to your computer or mobile device.  
USB-A/USB-C connector  
Load software  
Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and  
mute) functionality.  
Steps  
Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.  
Manage your headset settings on your computer with Plantronics Hub:  
Call control for softphones  
Change headset language  
Update firmware  
Turn features on/off  
Fit  
Adjust the headband  
Steps  
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.  
Overview  
5
       
Example  
Position the boom  
This headset can be worn on the left or right side.  
Steps  
Rotate the boom to align with your mouth.  
Example  
CAUTION: To avoid breaking the boom, only rotate it up and over 180°.  
Adjust the boom  
Steps  
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.  
6
Overview  
Basics  
Make/take/end calls  
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub  
or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone  
application. Download Plantronics Hub for Windows or Mac at poly.com/software or visit www.dell.com/support. .  
Answer or end a call  
Steps  
Tap the Call  
button or use your softphone.  
Make a call  
Steps  
Dial using your softphone application.  
Redial  
When not on an active call, double-tap the call button to redial the last call.  
Hold  
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.  
Overview  
7
 
Volume  
Listening volume  
Steps  
Press the Volume up (+) or Volume down (-) button.  
Adjust headset microphone volume (softphone)  
Steps  
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.  
Mute  
Steps  
During a call, briefly press the mute button  
again.  
to mute the microphone on the inline controller. To unmute press the button  
8
Overview  
2
Troubleshooting  
Headset  
I cannot hear caller.  
Listening volume is too low. Press the volume up button on the headset.  
and/or ensure that the volume setting on your computer is set accurately.  
Your headset is not set as the default audio device. Use the audio settings in  
your sound control panel/preferences to select your headset as the default  
audio device.  
Callers cannot hear me.  
Headset is muted. Tap the mute button to unmute the microphone.  
Headset microphone boom aligned incorrectly. Align the headset boom with  
your mouth.  
Your headset is not set as the default Voice device. Use the audio settings in  
your sound control panel/preferences to change the input device.  
Lower the listen volume on your softphone until the distortion disappears.  
Adjust volume on headset.  
The sound in the headset is distorted.  
I can hear an echo in the headset.  
When I use my headset with a softphone,  
the headset call control and mute buttons  
don't work.  
Make sure the softphone you are using is supported by viewing http://  
If required to enable headset control (answer/end and mute) functionality,  
ensure you have Plantronics Hub for Windows/Mac installed. See Load  
Your mobile device may not support call control functionality. Check with  
device manufacturer.  
The other headset I was using to listen to  
music does not work any more.  
Your headset will set itself as the default audio device in Windows. Use the  
audio settings in your sound control panel/preferences to change the audio  
device.  
My phone is not finding my headset during a  
call or while listening to music.  
When on a call or listening to music, make sure that audio is routing to the  
desired headset by going to your settings and ensuring it is defaulted.  
Troubleshooting  
9
   
3
Getting help and contacting Dell  
Self-help resources  
You can get information and help on Dell products and services using these self-help resources:  
Table 1. Self-help resources  
Self-help resources  
Resource location  
Information about Dell products and services  
My Dell  
Tips  
Contact Support  
In Windows search, type Contact Support, and press  
Enter.  
Online help for operating system  
Access top solutions, diagnostics, drivers and downloads, and  
learn more about your computer through videos, manuals and  
documents.  
Your Dell computer is uniquely identified by a Service Tag or  
Express Service Code. To view relevant support resources for  
your Dell computer, enter the Service Tag or Express Service  
For more information on how to find the Service Tag for your  
Dell knowledge base articles for a variety of computer  
concerns  
2. On the menu bar at the top of the Support page, select  
Support > Knowledge Base.  
3. In the Search field on the Knowledge Base page, type the  
keyword, topic, or model number, and then click or tap the  
search icon to view the related articles.  
Contacting Dell  
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.  
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.  
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,  
packing slip, bill, or Dell product catalog.  
10  
Getting help and contacting Dell  
 

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