Dell UltraSharp 32 HDR PremierColor
Monitor—UP3221Q
User’s Guide
Model: UP3221Q
Regulatory model: UP3221Qb
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About Your Monitor
Package Contents
Your monitor ships with the components shown below. Ensure that you have
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
NOTE: To set up with any other stand, please refer to the respective
stand setup guide for setup instructions.
Display
Stand Riser
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Stand Base
I/O Cover
Monitor Hood
Power Cable (Varies by
Country)
HDMI Cable
DP Cable (DP to DP)
Thunderbolt™ 3 (USB
Type-C) Active Cable
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USB Type-C to Type-A
Cable
• Factory Calibration
Report
• Calibration and
Validation Techsheet
• Thunderbolt™ 3
Connection Techsheet
• Quick Setup Guide
• Safety, Environmental,
and Regulatory
Information
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Product Features
The Dell UP3221Q flat panel display has an active matrix, Thin-Film Transistor
(TFT), Liquid Crystal Display (LCD) and mini LED backlight. The monitor features
include:
• 80.01 cm (31.5 in.) viewable area display (measured diagonally).
3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions.
• Wide viewing angle to allow viewing from a sitting or standing position.
• Color gamut of CIE1976 DCI-P3 99.8% with an average ΔE < 2.
• Manually select Gamma/White Point/Color Gamut/Luminance via User 1,
User 2, or User 3 Color Space options.
• Manual HDR mode without HDR signal via User 1, User 2, or User 3 options,
allowing force selection of HDR EOTF between ST.2084(PQ) and HLG.
• Calibrate User 1, User 2, or User 3 settings directly in CAL 1 or CAL 2.
• Supports HDMI, DP, and Thunderbolt™ 3 sources.
• HDMI, DP, and Thunderbolt™ 3 connection supports 10-bit color.
• Frame Buffering allows 24/25 Hz video to be displayed in 48/50 Hz at
10-bit color.
• Single Thunderbolt™ 3 to supply power (Up to 90 W) to a compatible
notebook while receiving video & data signal.
• Built-in Color Calibration functionality.
• Multi-Stream Transport (MST) capability via Thunderbolt™ 3 connection.
• Tilt, swivel, pivot, and vertical extension adjustment capabilities.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling
easier setup with an elegant viewing experience.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Supports Joystick, Power button and Color lock via OSD.
• Security lock slot.
• 0.5 W standby power when in the sleep mode.
• Supports Picture by Picture (PBP) select mode.
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Back View
Back view without and with monitor stand
Label
1
Description
Use
VESA mounting holes
(100 mm x 100 mm-
behind attached VESA
Cover)
Wall mount monitor using VESA-compatible
wall mount kit (100 mm x 100 mm.)
2
3
4
Regulatory label
Lists the regulatory approvals.
Releases stand from monitor.
Stand release button
Barcode, serial number,
and Service Tag label
Refer to this label if you need to contact
Dell for technical support.
5
6
7
Cable management clips To organize the cables neatly
Power On/Off button
Joystick
Turns the monitor on or off.
Use to control the OSD menu. (For more
8
9
Security lock slot
Secures monitor with security lock (security
lock not included).
Cable management hole Use to organize cables by placing them
through the hole.
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Bottom View
Bottom view without monitor stand
Label
1
Description
Use
AC power
connector
Connect the power cable (shipped with your monitor).
2
3
4
5
Stand lock
feature
To lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
HDMI port
connector (2)
Connect your computer with HDMI cable.
DisplayPort in
connector
Connect your computer with DP cable.
Connect your speakers.*
Audio-Line out
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Thunderbolt™ 3 Connect the Thunderbolt™ 3 Active cable that came
Upstream
with your monitor to the computer or mobile device.
This port supports USB Power Delivery (up to 90 W),
Data, and DisplayPort video signal.
®
(USB Type-C )
port
The Thunderbolt™ 3 port supports Alternate Mode
DP1.4 with a maximum resolution of 3840 x 2160 at
60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, and 5 V/3 A.
Thunderbolt™ 3 supports MST (Multi-Stream
Transport) capable monitor. To enable MST, refer to
instruction on section “Connecting the monitor for
function”.
NOTE: Thunderbolt™ 3 is not supported on versions
of Windows prior to Windows 10.
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Thunderbolt™ 3 Connect the Thunderbolt™ 3 Active cable that came
Downstream
(USB Type-C)
port
with your monitor to the computer, mobile devices, a
second monitor, or other Thunderbolt™ devices. This
port supports USB Power Delivery (up to 15 W,
PD 5 V/3 A), Data, and DisplayPort video signal.
Thunderbolt™ 3 supports MST (Multi-Stream
Transport) capable monitor. To enable MST, refer to
instruction on section “Connecting the monitor for
function”.
NOTE: For Notebooks and other devices that require
more than 15 W of power, it is recommended to
connect to another power source to power or charge
your device.
NOTE: Thunderbolt™ 3 is not supported on versions
of Windows prior to Windows 10.
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SuperSpeed
Connect your USB device. You can only use this
USB 5/10 Gbps connector after you have connected the USB cable to
(USB 3.2 Gen 1/ the computer.**
2) downstream
port (2)
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9
External
Connect your external colorimeter.
Colorimeter port
NOTE: Remove the plastic plug when using this port.
NOTE: This port is used exclusively for connecting
external colorimeters. Do not plug in other USB
devices.
* Headphone usage is not supported for the audio line out connector.
** To avoid signal interference, when a wireless USB device has been connected to
a USB downstream port, it is NOT recommended to connect any other USB
devices to the adjacent port(s).
Monitor Specifications
Flat Panel Specifications
Model
UP3221Q
Screen type
Active matrix - TFT LCD
In-Plane Switching Type
16:9
Panel technology
Aspect ratio
Viewable image
Diagonal
800.05 mm (31.5 in.)
697.31 mm (27.45 in.)
Horizontal, Active Area
Vertical, Active Area
Area
392.23 mm (15.44 in.)
2
2
273505.9 mm (423.93 in. )
0.1816 mm x 0.1816 mm
140
Pixel pitch
Pixel per inch
Viewing angle
178° (vertical) typical
178° (horizontal) typical
SDR: 350 cd/m²
Luminance output
Contrast ratio
HDR: 1000 cd/m²
• 1300 to 1
• 1,000,000 to 1 (HDR On)
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Faceplate coating
Advanced Antiglare treatment of the front polarizer
(Haze 25%, 3H)
Backlight
mini LED
Response time
• 6 ms gray to gray in Fast Mode
• 8 ms gray to gray in Normal Mode
• 14 ms gray to gray in Off Mode
1.07 billion colors (True 10 Bit)
• CIE1931 Adobe 93%
• CIE1976 DCI-P3 99.8%
• CIE1976 BT.2020 83%
Colorimeter
Color depth
Color gamut (panel
native)
Built-in devices
Calibration accuracy
(default Color Space
preset)
SDR:
Average ΔE < 1
NOTE: Only for DCIP3 D65, BT.709 D65 and sRGB
D65.
Average ΔE < 2
NOTE: Only for Adobe RGB D65 and Adobe RGB
D50.
HDR:
ST.2084(PQ): ΔE ITP < 3.5
HLG: ΔE < 3.5
NOTE: Select Factory Reset to return Calibration accuracy to default presets.
Connectivity
• 1 x DP 1.4 (HDCP 2.2)
• 2 x HDMI 2.0 (HDCP 2.2)
• 1 x Thunderbolt™ 3 Upstream port (DP1.4)
• 1 x Thunderbolt™ 3 Downstream port (DP1.4)
• 2 x SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2)
Downstream port
• 1 x External Colorimeter port. This port does not
support standard USB devices.
Border width (edge of
monitor to active area)
7.6 mm (Top/Left/Right)
35.81 mm (Bottom)
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Adjustability
Height adjustable stand 160 mm
Til t
-5° to 21°
Swivel
Pivot
-30° to 30°
-90° to 90°
NOTE: Do not mount inverse (180°) landscape orientation as it may damage the
monitor.
Dell Display Manager
(DDM) Compatibility
Yes
Security
Security lock slot (cable lock sold separately)
Resolution Specifications
Model
UP3221Q
Horizontal scan range
15 kHz to 135 kHz (automatic)
(HDMI & DP & Thunderbolt™ 3 alternate
mode)
Vertical scan range
23 Hz to 86 Hz (automatic)
3840 x 2160 at 60 Hz
(HDMI & DP & Thunderbolt™ 3 alternate
mode)
Maximum preset resolution
Supported Video Modes
Model
UP3221Q
Video display capabilities
(HDMI & DP playback)
480p, 576p, 720p, 1080i, 1080p,
QHD, UHD (Interlacing mode is
not supported under PBP mode)
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Preset Display Modes
Display Mode
Horizontal
Frequency Frequency
Vertical
Pixel
Clock
(MHz)
Sync
Polarity
(Horizontal
/Vertical)
(kHz)
(Hz)
VESA, 640 x 480
VESA, 640 x 480
VESA, 720 x 400
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1600 x 1200
VESA, 1920 x 1080
VESA, 2048 x 1280 - R
31.5
37.5
31.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
75.0
67.5
78.9
133.3
59.9
75.0
70.1
25.2
31.5
-/-
-/-
28.3
-/+
+/+
+/+
-/-
60.3
75.0
60.0
75.0
75.0
60.0
75.0
60.0
60.0
59.9
60.0
40.0
49.5
65.0
78.8
+/+
+/+
+/+
+/+
+/+
+/+
+/-
+/-
108.0
108.0
135.0
162.0
148.5
174.3
533.3
VESA, 3840 x 2160
(DP/Thunderbolt™)
VESA, 3840 x 2160
135.0
60.0
594.0
+/+
(HDMI)
2560 x 1440
2048 x 1080
2048 x 1080
88.787
27.0
59.951
24.0
241.55
74.25
148.5
+/-
+/-
+/-
54.0
48.0
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Multi-Stream Transport (MST) Modes
MST Source Maximum number of external monitor can be supported
Monitor
3840 x 2160 at 60 Hz
3840 x 2160
at 60 Hz
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NOTE: Use the cables that came with your monitor for Thunderbolt™
Multi-Stream Transport (MST) connection. See Connecting the
connection details.
Electrical Specifications
Model
UP3221Q
Video input signals
HDMI 2.0*/DP 1.4, 600 mV for each differential line,
100 ohm input impedance per differential pair.
AC input voltage/
frequency/current
100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz /
4.5 A (typical)
Inrush current
• 120 V: 50 A (Max.) at 0°C (cold start)
• 240 V: 100 A (Max.) at 0°C (cold start)
* Not Support HDMI 2.0 optional specification, include HDMI Ethernet Channel
(HEC), Audio Return Channel (ARC), standard for 3D format and resolutions, and
standard for 4K digital cinema resolution.
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Physical Characteristics
Model
UP3221Q
Connector Type
• 1 x DP 1.4 (HDCP 2.2)
• 2 x HDMI 2.0 (HDCP 2.2)
• 1 x Thunderbolt™ 3 Upstream port
(DP1.4)
• 1 x Thunderbolt™ 3 Downstream port
(DP1.4)
• 2 x SuperSpeed USB 5/10 Gbps (USB
3.2 Gen 1/2) Downstream port
• 1 x External Colorimeter port. This port
does not support standard USB devices.
Signal cable type
• Digital: HDMI, 19 pins
• Digital: DisplayPort, 20 pins
• Digital: Thunderbolt™ 3, 24 pins
• Universal Serial Bus: USB Type-C to
Type-A
NOTE: Dell monitors are designed to work optimally with the video cables that
are shipped with your monitor. As Dell does not have control over the different
cable suppliers in the market, the type of material, connector and process used to
manufacture these cables, Dell does not guarantee video performance on cables
that are not shipped with your Dell monitor.
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Dimensions (with stand)
Height (extended)
Height (compressed)
Width
623.7 mm (24.55 in.)
463.7 mm (18.25 in.)
712.5 mm (28.05 in.)
250.0 mm (9.84 in.)
Depth
Dimensions (without stand)
Height
435.9 mm (17.16 in.)
712.5 mm (28.05 in.)
76.1 mm (3.00 in.)
Width
Depth
Stand dimensions
Height (extended)
Height (compressed)
Width
488.3 mm (19.22 in.)
441.5 mm (17.38 in.)
345.0 mm (13.58 in.)
250.0 mm (9.84 in.)
Depth
Weight
Weight with packaging
24.33 kg (53.62 lb)
18.07 kg (39.83 lb)
Weight with stand assembly, hood
and cables
Weight without stand assembly
(with cable cover attached)
(For wall mount or VESA mount
considerations - no cables)
11.31 kg (24.93 lb)
Weight of stand assembly
Weight of hood
5.59 kg (12.32 lb)
0.80 kg (1.76 lb)
5 +/- 1.5 GU
Front frame gloss
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About Your Monitor
Environmental Characteristics
Model
UP3221Q
Compliant Standards
• RoHS-compliant
• BFR/PVC-free (Halogen-free) excluding external cables
• Arsenic-free glass and Mercury-free for the panel only
Temperature
Operating
0°C to 40°C (32°F to 104°F)
Non-operating
• Storage: -20°C to 60°C (-4°F to 140°F)
• Shipping: -20°C to 60°C (-4°F to 140°F)
Humidity
Operating
10% to 90% (non-condensing)
Non-operating
• Storage: 10% to 90% (non-condensing)
• Shipping: 10% to 90% (non-condensing)
Altitude
Operating
3,048 m (10,000 ft) (maximum)
12,192 m (40,000 ft) (maximum)
• 1,297 BTU/hour (maximum)
• 239 BTU/hour (typical)
Non-operating
Thermal dissipation
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Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC,
the monitor can automatically reduce its power consumption when not in use. This
is referred to as Standby Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
VESA
Horizontal Vertical Video
Power
Power
Modes
Sync
Sync
Indicator
Consumption
Normal
Active
Active
Active
White
380 W
operation
(maximum)**
70 W (typical)
Less than 0.5 W
Standby
mode
Inactive
-
Inactive Blanked White
(blinking)
Off
Switch off
-
-
Less than 0.3 W
Power Consumption P
39 W
on
Total Energy Consumption (TEC)
138.37 kWh
* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making decisions
about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
NOTE:
P
: Power consumption of On Mode measured with reference to
on
Energy Star test method.
TEC: Total energy consumption in kWh measured with reference to
Energy Star test method.
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The OSD functions only in the normal operation mode. When the Joystick is
pressed in the Standby Mode, the following message will be displayed:
Activate the computer and the monitor to gain access to the OSD.
NOTE: The message may be slightly different according to the
connected input signal.
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Pin Assignments
DisplayPort Connector
Pin
20-pin Side of the
Number
Connected Signal Cable
ML3 (n)
GND
1
2
3
ML3 (p)
ML2 (n)
GND
4
5
6
ML2 (p)
ML1 (n)
7
8
GND
9
ML1 (p)
10
11
12
13
14
15
16
17
18
19
20
ML0 (n)
GND
ML0 (p)
GND
GND
AUX (p)
GND
AUX (n)
Hot Plug Detect
Re-PWR
+3.3 V DP_PWR
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HDMI Connector
Pin
19-pin Side of the
Number
Connected Signal Cable
1
TMDS DATA 2+
2
TMDS DATA 2 SHIELD
TMDS DATA 2-
3
4
TMDS DATA 1+
5
TMDS DATA 1 SHIELD
TMDS DATA 1-
6
7
TMDS DATA 0+
8
TMDS DATA 0 SHIELD
TMDS DATA 0-
9
10
11
12
13
14
15
16
17
18
19
TMDS CLOCK+
TMDS CLOCK SHIELD
TMDS CLOCK-
CEC
Reserved (N.C. on device)
DDC CLOCK (SCL)
DDC DATA (SDA)
DDC/CEC Ground
+5 V POWER
HOT PLUG DETECT
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Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic; you can select different settings if desired. For more information about
Universal Serial Bus (USB) Interface
This section gives you information about the USB ports that are available on the
monitor.
NOTE: This monitor is SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2)
compatible.
Transfer Speed
Super-speed
High speed
Data Rate
10 Gbps
Power Consumption
4.5 W (Max, each port)
4.5 W (Max, each port)
4.5 W (Max, each port)
480 Mbps
12 Mbps
Full speed
Thunderbolt™ 3/
USB Type-C
Description
Video
DP1.2 (Passive cable)
DP1.4 (Active cable)
Data
USB 2.0
USB 3.2 (Active, Thunderbolt™ 3 only)
Thunderbolt™ 3 Upstream port: Up to 90 W (typical)
Thunderbolt™ 3 Downstream port: Up to 15 W (typical)
Power Delivery (PD)
NOTE: USB Type-C video requires a Type-C Alternate Mode capability
computer.
NOTE: To support USB Type-C Alternate Mode, please ensure the
Source computer has Alternate Mode capability.
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Thunderbolt™ 3 Connector
Pin Number
Signal Name
Pin Number
Signal Name
Cable Detection
TX2+
A1
A2
A3
A4
A5
A6
A7
GND
TX1+
TX1-
VBUS
CC1
B1
B2
B3
B4
B5
B6
B7
TX2-
VBUS
CC2
D+
D+
D-
D-
A8
A9
A10
A11
A12
SBU1
VBUS
RX2-
RX2+
GND
B8
B9
B10
B11
B12
SBU2
VBUS
RX1-
RX1+
GND
USB Ports
• 1 x Thunderbolt™ 3 downstream (USB Type-C compatible) - bottom
• 1 x Thunderbolt™ 3 upstream (USB Type-C compatible) - bottom
• 2 x SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2) downstream - bottom
NOTE: SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2) functionality
requires a SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2)-capable
computer.
NOTE: The monitor's USB interface works only when the monitor is On
or in the Standby mode. If you turn Off the monitor and then turn it On,
the attached peripherals may take a few seconds to resume normal
functionality.
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LCD Monitor Quality and Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not
affect the display quality or usability. For more information on Dell Monitor Quality
Maintenance Guidelines
Cleaning Your Monitor
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning,
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners,
or compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn Off your monitor when not in use.
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Setting Up the Monitor
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the
factory.
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
the set up instructions.
CAUTION: Do not remove the monitor from the packaging box before
attaching the stand.
To attach the monitor stand:
1. Follow the instructions on the flaps of carton to remove the stand from the
top cushion that secures it.
2. Remove the stand riser, stand base, I/O cover, and hood from the packaging
cushion.
3. Insert the stand base blocks fully into the stand slot.
4. Lift the screw handle and turn the screw clockwise.
5. After tightening the screw, fold the screw handle flat within the recess.
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Sꢀ etting Up the Monitor
6. Lift the cover, as shown, to expose the VESA area for stand assembly.
7. Attach the stand assembly to the monitor.
a. Fit the two tabs on the upper part of the stand to the groove on the back of
the monitor.
b. Press the stand down till it snaps into place.
Setting Up the Monitor
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8. Place the monitor upright with the protective cushion attached.
NOTE: Lift the monitor carefully to prevent it from slipping or falling.
CAUTION: Do not hold or lift the monitor by the colorimeter tray when
moving the monitor.
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Sꢀ etting Up the Monitor
9. Tear apart the zipper die-cut in the middle of the protective cushion, then
remove the protective cushion from the left and right side of the monitor.
10. Remove the cover from the monitor.
Setting Up the Monitor
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3. Align the monitor side within the “U” channel strips.
4. Slide the hood all the way down.
Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section,
NOTE: Do not connect all cables to the computer at the same time.
To connect your monitor to the computer:
1. Turn Off your computer and disconnect the power cable.
2. Connect the HDMI/DP/Thunderbolt™ 3 Active cable from the monitor to
your computer or device.
Setting Up the Monitor
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Connecting the HDMI cable
NOTE: The default out of factory setting in the UP3221Q is HDMI 2.0. If
the monitor fails to show any content after the HDMI cable is
connected, follow the procedures below to change the settings from
HDMI 2.0 to HDMI 1.4:
•
•
Press the Joystick to activate the OSD menu.
Toggle the Joystick to highlight Input Source, then press the joystick to
enter the submenu.
•
•
Toggle the Joystick to highlight HDMI.
Press and hold the Joystick for approximately 10 seconds, and the HDMI
configuration message appears.
•
Toggle the Joystick to select Yes and change the settings.
Repeat the above steps to change the HDMI format settings if necessary.
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Connecting the DisplayPort (DP to DP) cable
NOTE: The default out of factory setting in the UP3221Q is DP 1.4.
Connecting the Thunderbolt™ 3 Active cable
NOTE: Use the Thunderbolt™ 3 Active cable shipped with monitor only.
•
•
This port supports DisplayPort Alternate Mode DP1.4.
The Thunderbolt™ 3 power delivery compliant port (PD Version 3.0)
delivers up to 90 W of power.
•
•
If your notebook requires more than 90 W to operate and the battery is
drained, it may not be powered up or charged with the USB PD port of
UP3221Q.
Thunderbolt™ 3 is not supported on versions of Windows prior to
Windows 10.
NOTE: The UP3221Q monitor ships with a USB-C Thunderbolt™ 3
Active cable. The USB-C DP cable is not included. If you are using a
computer with USB-C DP connection, please purchase the USB-C DP
cable separately. For more information, go to: www.dell.com/UP3221Q
Setting Up the Monitor
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Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST)
function
NOTE: UP3221Q supports the Thunderbolt™ MST feature. To make use
of this feature, your PC must support Thunderbolt™ feature.
The default out of factory setting in the UP3221Q is Alternate Mode DP1.4.
To set up MST connection, please use only Thunderbolt™ 3 Active cable that came
with your monitor and perform the below steps:
1. Turn Off your computer and disconnect the power cable.
2. Connect the Thunderbolt™ 3 Active cable from the Thunderbolt™ upstream
port of Monitor One to your computer or device.
3. Connect the other Thunderbolt™ 3 Active/Passive cable or USB Type-C
cable from the Thunderbolt™ downstream port of Monitor One to the
Thunderbolt™ upstream port of Monitor Two. Refer to the following table for
available types of cable.
You can use the following cable type for MST connection:
Host
UP3221Q Monitor One UP3221Q Monitor Two
Active cable*
Thunderbolt™ 3
Active cable*
Passive cable**
USB Type-C cable
N/A
Thunderbolt™ 2
USB Type-C
Active or Passive cable
Passive cable**
N/A
* Thunderbolt™ 3 (USB Type-C) Active Cable
** Thunderbolt™ 3 (USB Type-C) Passive Cable
NOTE: Use the Thunderbolt™ 3 Active cable that came with your
monitor.
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NOTE: For information on purchasing a Thunderbolt™ 3 Passive cable,
Connecting the USB Type-C to Type-A cable
NOTE: To prevent data damage or loss, before unplugging the USB
upstream port, make sure that NO USB storage devices are in use by
the computer connected to the monitor’s Thunderbolt™ 3 upstream
port.
After you have completed connecting the DisplayPort/HDMI cable, follow the
procedures below to connect the USB Type-C to Type-A cable to the computer
and complete your monitor setup:
1. Connect the computer: connect the Thunderbolt™ 3 upstream port with the
USB Type-C end of the cable (cable supplied).
2. Connect the USB Type-A end of the cable to an appropriate USB port on your
computer.
3. Connect the USB peripherals to the SuperSpeed USB 5/10 Gbps (USB 3.2
Gen 1/2) downstream ports on the monitor.
NOTE: The transfer speed for this connection is 5 Gbps.
4. Plug the power cables for your computer and monitor into a nearby outlet.
5. Turn On the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display
Setting Up the Monitor
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6. Use the cable slot on the monitor stand to organize the cables.
NOTE: The USB connection only offers USB data transfer in this
scenario.
CAUTION: The graphics are used for the purpose of illustration only.
Appearance of the computer may vary.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See
Connecting Your Monitor for cable attachment,) organize all cables as shown
above.
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Removing the Monitor Stand
NOTE: To prevent the curved LCD screen from being scratched and
damaged while removing the stand, ensure that the monitor is placed
on a soft, clean foam. Direct contact with hard objects might cause
damage to the curved monitor.
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
the set-up instructions.
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand release button.
3. Press and lift the cover latch to release and remove the cover.
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Wall Mounting (Optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable, flat table.
2. Remove the stand.
3. Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall by following the instructions that comes with
the wall mounting kit.
NOTE: For use only with UL-listed wall mount bracket with minimum
weight/load bearing capacity of 45.24 kg.
Setting Up the Monitor
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Operating the Monitor
Power On the Monitor
Press the Power Button to turn on the monitor.
Using the Joystick Control
Use the Joystick control on the rear of the monitor to make OSD adjustments.
1. Press the Joystick button to launch the OSD main menu.
2. Move the Joystick up/down/left/right to toggle between options.
3. Press the Joystick button again to confirm the settings and exit.
Joystick
Description
• When the OSD menu is on, press the button to
confirm the selection or save the settings.
• When the OSD menu is off, press the button to
launch the OSD main menu. See Accessing the
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• For 2-way (right and left) directional navigation.
• Move right to enter the submenu.
• Move left to exit from the submenu.
• For 2-way (up and down) directional navigation.
• Toggles between the menu items.
• Increases (up) or decreases (down) the parameters
of selected menu item.
Using the On-Screen Display (OSD) Menu
Accessing the Menu Launcher
Press or toggle the Joystick to launch the Menu Launcher.
The following table describes the Menu Launcher functions:
Menu Launcher Icon
Description
1
Select this icon to set the Input Source.
Shortcut key/
Input Source
2
Select this icon to start the color calibration
process.
Shortcut key/
Calibrate Now
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3
4
5
Select this icon to display the monitor’s current
status.
Shortcut key/
Display Info
Select this icon to set Color Space setting.
Shortcut key/
Color Space
Select this icon to start the color validation
process.
Shortcut key/
Validate Now
6
7
Select this icon to launch the On-Screen Display
Menu
Select this icon to exit the OSD main menu.
Exit
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and
then wait for the OSD menu to disappear.
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Icon
Menu and
Submenus
Description
Color
Use Color to adjust the color setting mode.
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Color Space When you select Color Space, you can choose one of
the following: S1: DCI P3 D65 G2.4 L100, S2: BT.709
D65 BT.1886 L100, S3: BT.2020 D65 BT.1886 L100,
S4: sRGB D65 sRGB L120, S5: Adobe RGB D65
G2.2 L160, S6: Adobe RGB D50 G2.2 L160, Native,
H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65
HLG L1000, User 1, User 2, User 3, CAL 1, or CAL 2.
NOTE: The factory preset mode S1: DCI P3 D65 G2.4
L100 differs from DCI-P3 spec (P3 White point, 48 cd/
m2).
NOTE: User may use either User 1, User 2, or User 3
to set preferred color space parameter. E.g.: Color
Space > User 1 > Color Gamut (DCI-P3) > White
Point (D50) > Gamma (2.6) > Luminance
(48 cd/m2).
Manual HDR mode without color volume metadata
presented in video content may be achieved via User 1,
User 2, or User 3, allowing force selection of HDR
EOTF between ST.2084(PQ) and HLG.
NOTE: Calibrate User 1, User 2, or User 3 settings
directly to CAL 1 or CAL 2.
NOTE: Factory Reset will not remove calibrated data.
User may go to Color > Color Space > Reset Color
Space S# (1~6) to manually remove selected
calibration data. Calibration data of CAL 1 and CAL 2
cannot be removed from the OSD.
NOTE: HDR color space options are available only
when HDR input source is detected.
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Reset Color Reset your monitor color settings to the factory
settings.
Luminance
Luminance adjusts the luminance of the backlight.
Toggle the Joystick up to increase the luminance and
toggle the Joystick down to decrease the luminance
(min. 45 / max. 350).
NOTE: Changes made in Luminance menu will not be
saved in the preset color space.
NOTE: Luminance is grayed out when Color Space is
set to CAL 1 or CAL 2.
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Input Source Use the Input Source menu to select between the
different video signals that may be connected to your
monitor.
Thunderbolt Select the Thunderbolt (90 W) input when you are
(90 W)
using the Thunderbolt™ 3 connector. Press the
Joystick to select the Thunderbolt (90 W) input
source.
DP
Select the DP input when you are using the DisplayPort
(DP) connector. Press the Joystick to select the DP
input source.
HDMI 1
HDMI 2
Select the HDMI 1 input when you are using the HDMI 1
connector. Press the Joystick to select the HDMI 1
input source.
Select the HDMI 2 input when you are using the
HDMI 2 connector. Press the Joystick to select the
HDMI 2 input source.
Auto Select Turning on the function allows you to scan for available
input sources.
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Auto Select for Allows you to set Auto Select for Thunderbolt
Thunderbolt (90 W) to:
(90 W)
•
Prompt for Multiple Inputs: Always displays the
“Switch to Thunderbolt Video Input” message
for you to choose whether to switch or not.
• Yes: Always switch to Thunderbolt (90 W) video
input (without asking) when the Thunderbolt™ 3
Active cable is connected.
• No: Never automatically switch to Thunderbolt
(90 W) video input when the Thunderbolt™ 3 Active
cable is connected.
NOTE: Auto Select for Thunderbolt (90 W) is only
available when Auto Select is turned On.
Rename Inputs Allows you to rename the input source.
Reset Input Reset your monitor input settings to the factory
Source
Display
settings.
Use Display to adjust images.
Aspect Ratio Adjusts the image ratio to Auto Resize, 17:9, 16:9, or
Pixel-for-Pixel.
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Digital Cinema Adjusts the Digital Cinema Masking to Entire DCI
Masking
Container, DCI 1.85:1, DCI 2.39:1, DCI 2.35:1 or
Masking Opacity.
NOTE: When Masking Opacity is selected, toggle the
Joystick up or down to adjust the level.
Markers
Adjusts the Markers to No Markers, 1.85:1, 2.39:1,
2.35:1, 2:1, 1:1, 16:9 Extraction, 16:9 Action Safe,
16:9 Title Safe, 4:3 Extraction, 4:3 Action Safe, 4:3
Title Safe, Center Crosshair, or Thirds.
Marker Color Adjusts the Marker Color to Gray, Red, Green, or
Blue.
Set Video Data Adjusts the Set Video Data Range to Auto, Full, or
Range
Limited.
Overscan
Allows you to set the Overscan Frame by 5% On or
Frame by 5% Off.
NOTE: This function will only apply to the main window
in PBP Mode.
Show Blue
Allows you to set the Show Blue Channel only to On
Channel only or Off.
NOTE: This function will only apply to the main window
in PBP Mode.
Sharpness
This feature can make the image look sharper or softer.
Toggle the Joystick up or down to adjust the sharpness
from '0' to '100'.
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Response Time Allows you to set the Response Time to Normal,
Fast, or Off.
NOTE: The Response Time will automatically reset to
panel default during calibration and validation to ensure
color accuracy.
NOTE: Response time selection:
4K:
• 24 Hz, 30 Hz (Response time selectable)
• 48 Hz, 50 Hz (Response time not selectable)
Non-4K:
• 24 Hz, 30 Hz, 48 Hz, 50 Hz, 60Hz (Response time
selectable)
Uniformity
Select screen uniformity compensation settings. On is
Compensation factory calibrated setting by default. Uniformity
Compensation adjusts different areas of the screen
with respect to the center to achieve uniform brightness
and color over the entire screen.
NOTE: User is advised to use factory default luminance
setting when Uniformity Compensation is turned on.
For other luminance level setting, the uniformity
performance may deviate from the data shown on the
Factory Calibration Report.
HDR
The HDR (High Dynamic Range) feature enhances the
display output by optimally adjusting contrast and the
ranges of color and luminosity to resemble true-to-life
visuals. The default setting is On.
NOTE: HDR must be turned On to enable input
devices to output HDR signal.
NOTE: When the monitor is processing HDR content,
Color Space and Luminance will be disabled.
Reset Display Select this option to restore default display settings.
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PBP
This function brings up a window displaying image from
another input source.
Sub-Window
Main Window
Thunderbolt (90 W)
DP
HDMI 1
HDMI 2
Thunderbolt (90 W)
DP
X
X
HDMI 1
HDMI 2
X
X
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PBP Mode
Adjusts the PBP (Picture by Picture) mode to AA, AB,
or Off.
Press the Joystick to enable PBP mode.
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PBP (Sub)
Select between the different video signals that may be
connected to your monitor for the PBP sub-window.
Press the Joystick to select the PBP sub-window
source signal.
PBP Input
Select to toggle between the input sources in PBP
Source Toggle mode. Press the Joystick to switch between input
sources in PBP mode.
NOTE: Not available when PBP mode is set to AA.
Video Swap Select to swap videos between main window and sub-
window in PBP mode. Press the Joystick to swap main
window and sub-window.
Gamma (Sub) Adjusts the Gamma (Sub) to 1.6, 1.8, 2.0, 2.2, 2.4,
2.6, BT.1886, sRGB, or Native.
NOTE: Not available when Color Gamut (Sub) is set
to Native.
White Point Adjusts the White Point (Sub) to D50, D55, D60,
(Sub)
D63, D65, D93, or Native.
NOTE: Not available when Color Gamut (Sub) is set
to Native.
Color Gamut Adjusts the Color Gamut (Sub) to DCI P3, BT.709,
(Sub) BT.2020, sRGB, Adobe RGB, or Native.
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Sharpness
(Sub)
Adjust the sharpness level of the picture in PBP Mode.
Toggle the Joystick up or down to adjust the
sharpness.
Audio
Allows you to set the audio source from the main
window or the sub-window.
Video Data
Range
Adjusts the Video Data Range to Auto, Full, or
Limited.
Reset PBP
Calibration
Select this option to restore default PBP settings.
Perform color calibration with the built-in colorimeter.
Calibrate Now Allows you to start color calibration.
NOTE: Select desired calibration targets before starting
calibration process.
NOTE: When using a supported external colorimeter,
ensure that it is plugged into the dedicated USB port
before starting calibration process.
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Calibration
Targets
Allows you to set the calibration target to S1: DCI P3
D65 G2.4 L100, S2: BT.709 D65 BT.1886 L100,
S3: BT.2020 D65 BT.1886 L100, S4: sRGB D65
sRGB L120, S5: Adobe RGB D65 G2.2 L160,
S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65
ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, User
1, User 2, User 3, CAL 1, or CAL 2.
NOTE: The following Color Space options are not
available as calibration targets: Native, User 1, User 2,
and User 3.
Flash Color Allows you to set the Flash Color Patches During
Patches During Warm-up to Yes or No.
Warm-up
Calibration
Speed
Allows you to set the calibration speed to Express or
Comprehensive.
NOTE: When Express is selected, the calibration time
is approximately 4 minutes. When Comprehensive is
selected, the calibration time is approximately 10
minutes.
Calibration
Set the warm up time to 20 mins or 30 mins.
Warm Up Time
Built-in
Allows you to set the Built-in Colorimeter Profile to
Colorimeter Default or Correlated (correlated with external
Profile
colorimeter).
Switching the profile may cause inconsistent result to
previous calibration. It is recommended to re-calibrate
the monitor after switching profile.
NOTE: User can apply different calibrator profiles. To
select Correlated profile, user must correlate the
monitor with an external colorimeter via Calman Ready/
Calman Powered first. When correlation is under
processing, Calman Ready/Calman Powered will drive
the monitor’s internal calibrator to the position and start
the process with the external colorimeter. After
completing the complement of the correlation, Calman
Ready/Calman Powered will set the correlation
parameters to the monitor to enable this item.
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Calibration
Allows you to set the Calibration Module Power to
Module Power
On or Off .
NOTE: Calibration Module Power must be On to
enable Calibration function.
Correlate with Allows you to examine the most recent correlated
External
calibration results processed by an external colorimeter.
Colorimeter
Show Last
Calibration
Results
Allows you to examine the most recent calibration
results.
Reset
Select this option to restore default Calibration
Calibration
settings.
Validation
Perform validation on color calibration with the built-in
colorimeter.
Validate Now Allows you to start color validation.
NOTE: Select desired validation targets before starting
calibration process.
NOTE: When using a supported external colorimeter,
ensure that it is plugged into the dedicated USB port
before starting validation process.
NOTE: It is recommended to always use the same
colorimeter for calibration and validation.
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Validation
Targets
Allows you to set the validation target to S1: DCI P3
D65 G2.4 L100, S2: BT.709 D65 BT.1886 L100,
S3: BT.2020 D65 BT.1886 L100, S4: sRGB D65
sRGB L120, S5: Adobe RGB D65 G2.2 L160,
S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65
ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, CAL
1*, or CAL 2*.
*For targets supported by built-in calibration.
Auto
Allows you to set the Auto Recalibrate if ΔE2000 > 2
Recalibrate if to Yes or No.
ΔE2000 > 2
NOTE: Function name on your display may vary.
Flash Color Allows you to set the Flash Color Patches During
Patches During Warm-up to Yes or No.
Warm-up
Calibration
Allows you to set the Calibration Module Power to
Module Power
On or Off .
NOTE: Calibration Module Power must be On to
enable Validation function.
Show Last
Validation
Results
Allows you to examine the most recent validation
results.
Reset
Select this option to restore default Validation
Validation
settings.
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Scheduler
Set schedule for auto calibration or validation. Allows
you to set Scheduler to Off, Calibration, Validation,
or Calibration + Validation.
Schedule
Sessions
Allows you to set the Schedule Sessions to Every
200 Hours or at user preferred interval (Quarterly,
Monthly, Weekly, or Daily).
Operation
Mode
Allows you to set the Operation Mode to Prompt
before starting session or Carry out in sleep mode.
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Menu
Select this option to adjust the settings of the OSD,
such as, the languages of the OSD, the amount of time
the menu remains on screen, and so on.
Language
Language options set the OSD display to one of the
eight languages (English, Spanish, French, German,
Brazilian Portuguese, Russian, Simplified Chinese or
Japanese).
Auto Rotation Allows you to set the monitor Auto Rotation to On or
Off.
Transparency Select this option to change the menu transparency by
toggling the Joystick up or down (Minimum: 0 ~
Maximum: 100).
Timer
OSD Hold Time: sets the length of time the OSD will
remain active after the last time you pressed a button.
Toggle the Joystick up or down to adjust the slider in 1
second increments, from 5 to 60 seconds.
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Lock
With the control buttons on the monitor locked, you can
prevent people from accessing the controls. It also
prevents accidental activation in multiple monitors side-
by-side setup.
• Menu Buttons: All Joystick functions (except the
Power Button) are locked and not accessible by the
user.
• Power Button: Only the Power Button is locked
and not accessible by the user.
• Menu + Power Buttons: Both the Joystick &
Power Button are locked and not accessible by the
user.
• Color Custom Settings: Color menu settings are
locked and not accessible by the user.
The default setting is Disable.
Alternative Lock Method [for Joystick]: You can also
toggle and hold the Joystick to the left for 4 seconds
to set the lock options.
NOTE: To unlock, toggle and hold the Joystick to the
left for 4 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
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Personalize
Shortcut Key 1 Allows you to choose a feature from Color Space,
Luminance, Input Source, Aspect Ratio, Digital
Cinema Masking, Markers, PBP Mode, PBP Input
Source Toggle, Video Swap, Calibrate Now, Show
Shortcut Key 2
Shortcut Key 3
Shortcut Key 4 Last Calibration Results, Validation, Show Last
Validation Results, or Display Info and set it as a
shortcut key.
Shortcut Key 5
Power Button Allows you to set the power LED indicator on or off to
LED
save energy.
USB-C
Charging
90 W
Allows you to enable or disable the Always On USB
Type-C Charging function during monitor Power Off
mode.
Other USB
Charging
Allows you to enable or disable USB Type-A and USB
Type-C Downstream Ports charging function during
monitor standby mode.
NOTE: This option is only available when the USB
Type-C (Upstream Port) cable is unplugged. If the USB
Type-C cable is connected, Other USB Charging
follows the USB host power status and the option is not
accessible.
Fast Wakeup Allows you to set the Fast Wakeup function to On or
Off .
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Warm Up Time Allows you to turn the monitor warm up On or Off, or
before Use
set it to automatically activate at the scheduled Day
and Time. The default is Off.
Reset
Reset all settings under the Personalize menu to the
Personalization factory preset values
Others
Display Info Displays the monitor's current settings.
Set Date and Set the date and time for the monitor.
Time
NOTE: Please sync the date and time when:
• Setting up the monitor for the first time.
• Monitor has been disconnected from power for
more than 10 days.
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DDC/CI
DDC/CI (Display Data Channel/Command Interface)
allows your monitor parameters (brightness, color
balance, and etc.) to be adjustable via the software on
your computer.
You can disable this feature by selecting Off.
Enable this feature for best user experience and
optimum performance of your monitor.
LCD
Helps reduce minor cases of image retention.
Conditioning Depending on the degree of image retention, the
program may take some time to run. You can enable this
feature by selecting On.
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Firmware
Displays the firmware version of your monitor.
Service Tag Displays the service tag serial number of your monitor.
Acknowledge Allows you to set the Acknowledge SDK access
SDK access function to On or Off.
Reset Others Reset all settings under the Others menu to the factory
preset values.
Factory Reset Reset all settings to the factory preset values.
NOTE: The following settings will not reset after
Factory Reset: Calibration and validation data,
language, and date and time.
OSD Warning Messages
When the monitor does not support a particular resolution mode, you will see the
following message:
NOTE: The message may be slightly different according to the
connected input signal.
This means that the monitor cannot synchronize with the signal that it is receiving
frequency ranges addressable by this monitor. Recommended mode is 3840 x 2160.
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You will see the following message before the DDC/CI function is disabled:
You will see the following message before the Lock function is activated:
NOTE: The message may be slightly different according to the selected
settings.
When the monitor enters the Standby Mode, the following message appears:
NOTE: The message may be slightly different according to the
connected input signal.
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If you press any button other than the Power Button, the following message will
appear depending on the selected input:
NOTE: The message may be slightly different according to the
connected input signal.
If either Thunderbolt (90 W), HDMI, or DP input is selected and the
corresponding cable is not connected, a floating dialog box as shown below
appears.
NOTE: The message may be slightly different according to the
connected input signal.
When the monitor is under DP/HDMI input and a Thunderbolt™ 3 Active cable is
connected to a notebook that supports DP Alternate Mode, if Auto Select for
Thunderbolt (90 W) is enabled, the following message appears:
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When Factory Reset is selected, the following message appears:
When Yes is selected, the following message appears:
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Setting the Maximum Resolution
To set the maximum resolution for the monitor:
®
®
®
In Windows 7, Windows 8 and Windows 8.1:
®
®
1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to
classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 3840 x 2160.
4. Click OK.
®
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 3840 x 2160.
4. Click Apply.
If you do not see 3840 x 2160 as an option, you may need to check whether your
graphic card supports 4K@60 Hz. If it does support 4K@60 Hz, update your
graphic driver. If it does not support 4K@60 Hz, depending on your computer,
complete one of the following procedures:
If you have a Dell desktop or portable computer:
the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.
Operating the Monitor
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Performing Color Calibration
Perform Calibration with the built-in colorimeter to calibrate the color of your
monitor.
Using the OSD menu
1. Using the OSD menu, set the calibration criteria based on your preference.
Then select Calibrate Now.
2. The following message appears, select Yes to continue the process.
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4. Calibration will start automatically.
Using the Shortcut Key without video signal
You can perform calibration for the monitor without acquiring an input signal from
the computer.
1. Press the Joystick to display the OSD menu.
2. Toggle to the Calibration menu and set the calibration criteria based on your
preference. Then select Calibrate Now.
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3. The following message appears, select Yes to continue the process.
4. Calibration will start automatically.
NOTE: Calibration at Portrait Mode is not supported.
Operating the Monitor
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Stopping the Calibration Process
You can stop the calibration process at any time.
1. During calibration process, press the Joystick, the following message
appears.
2. Select Yes to stop the process.
Performing Color Validation
Perform Validation on color calibration with the built-in colorimeter.
Using the OSD menu
1. Using the OSD menu, set the validation criteria based on your preference.
Then select Validate Now to start the validation process.
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3. The following message appears, select Yes to continue the process.
4. Validation will start automatically.
Using the shortcut key without video signal
You can perform validation for the monitor without acquiring an input signal from
the computer.
1. Press the Joystick to display the OSD menu.
2. Toggle to the Validation menu and set the validation criteria based on your
preference. Then select Validate Now.
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3. The following message appears, select Yes to continue the process.
4. Validation will start automatically.
NOTE: Validation at Portrait Mode is not supported.
Operating the Monitor
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Requirements to view or playback HDR content
(1) via Ultra BluRay DVD or Game consoles
Ensure the DVD player and Game consoles are HDR capable, e.g. Panasonic
DMP-UB900, x-Box One S, PS4 Pro. Download and install the appropriate
graphics card drivers (for PC applications), see below.
(2) via PC
Ensure the graphics card used is HDR capable, i.e., HDMI2.0a (with HDR option)
compliant and HDR graphics driver is installed. HDR capable player application
must be used, e.g. Cyberlink PowerDVD 17, Windows 10 Movies and TV app.
For example Dell XPS 8910, Alienware Aurora R5, bundled with the below
graphics cards.
Dell Graphics driver with HDR support: Refer to Dell support page to download
the latest graphics driver that supports HDR playback for your PC/Notebook.
Nvidia
HDR capable Nvidia graphics cards: GTX1070, GTX1080, P5000, P6000, etc. For
a full range of HDR capable Nvidia graphics cards, refer to Nvidia website
Driver that supports Full Screen Playback mode (e.g. PC games, UltraBluRay
players), HDR on Win 10 Redstone 2 OS: 381.65 or later.
AMD
HDR capable AMD graphics cards: RX480, RX470, RX460, WX7100, WX5100,
WX4100, etc. For a full range of HDR capable AMD graphics cards, refer to
www.amd.com. Check HDR driver support information and download the latest
driver from www.amd.com
Intel (Integrated Graphics)
HDR capable system: CannonLake or later
Suitable HDR player: Windows 10 Movies and TV app
OS with HDR support: Windows 10 Redstone 3
driver
3.HDR playback via OS (e.g. playback of HDR in a window within
desktop) requires Win 10 Redstone 2 or later with appropriate player
applications, e.g. PowerDVD17. Playing back protected content will
require appropriate DRM software and/or hardware, e.g. Microsoft
Playready™. Refer to Microsoft website for HDR support information.
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81
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for set
up instructions.
Til t, Swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the
factory.
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Rotate clockwise
Rotate counterclockwise
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Troubleshooting
WARNING: Before you begin any of the procedures in this section,
Self-Test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test
mode, the power LED remains white. Also, depending upon the selected input, the
dialog shown below will continuously scroll through the screen.
NOTE: The message may be slightly different according to the
connected input signal.
4. This box also appears during normal system operation, if the video cable
becomes disconnected or damaged.
5. Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check
your video controller and computer, because your monitor is functioning properly.
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Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with
your computer and video card.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Toggle and hold the Joystick to the left for 4 seconds, the following message
appears:
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3. Toggle the Joystick to highlight the Diagnostics icon, then press the
Joystick, and a gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Joystick again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and
text screens.
The test is complete when the text screen appears. To exit, press the Joystick
again.
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Always On USB Type-C (Thunderbolt™) Charging
The monitor allows you to charge your notebook or mobile devices through the
Thunderbolt™ 3 Active cable even when the monitor is powered off. See USB-C
Charging 90 W for more information. You may need to update to the latest
firmware for this feature to function properly.
Firmware update
go to the Dell download support site for the latest application installer (Monitor
Firmware Update Utility.exe) and refer to the Firmware Update Instruction
User’s Guide: www.dell.com/UP3221Q
If the firmware update process is not completed properly, when you try to turn on
the monitor, a warning message appears:
Refer to instructions in the Firmware Update Instruction User’s Guide and update
the monitor’s firmware again. Do not turn off the Firmware Update Utility tool until
the update is complete.
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Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
What You
Possible Solutions
Symptoms
Experience
No Video/
Power LED off
No picture
• Ensure that the video cable connecting the
monitor and the computer is properly
connected and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the Power Button is pressed
fully.
• Ensure that the correct input source is
No Video/
No picture or • Increase brightness & contrast controls via
Power LED on
no
OSD.
brightness
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video
cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is
Poor Focus
Picture is
• Eliminate video extension cables.
fuzzy, blurry,
or ghosting
• Reset the monitor to factory settings.
• Change the video resolution to the correct
aspect ratio.
Shaky/Jittery
Video
Wavy picture • Reset the monitor to factory settings.
or fine
movement
• Check environmental factors.
• Relocate the monitor and test in another
room.
• Dell monitors are designed to work optimally
with Dell supplied inbox cables. Dell does not
guarantee the video quality and performance
when using non-Dell cables.
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Missing Pixels
LCD screen • Cycle power On-Off.
has spots
• Pixel that is permanently Off is a natural
defect that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
Stuck-on Pixels LCD screen • Cycle power On-Off.
has bright
• Pixel that is permanently off is a natural
spots
defect that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
Brightness
Problems
Picture too
dim or too
bright
• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via
OSD.
Geometric
Distortion
Screen not
centered
correctly
• Reset the monitor to factory settings.
• Adjust horizontal & vertical controls via OSD.
Horizontal/
Vertical Lines
Screen has
one or more
lines
• Reset the monitor to factory settings.
• Perform monitor self-test feature check and
determine if these lines are also in self-test
mode.
• Check for bent or broken pins in the video
cable connector.
• Run the built-in diagnostics.
Synchronization Screen is
Problems scrambledor
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the scrambled screen appears in
self-test mode.
appears torn
• Check for bent or broken pins in the video
cable connector.
• Restart the computer in the safe mode.
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Safety Related Visible signs • Do not perform any troubleshooting steps.
Issues
of smoke or
sparks
• Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs
in self-test mode.
Missing Color
Wrong Color
Picture
missing color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Check for bent or broken pins in the video
cable connector.
Picture color • Change the settings of the Color Space in
not good
the Color menu OSD depending on the
application.
• Set the parameters of User 1, User2, or
User 3 of the Color Space to user preferred
settings.
• Calibrate the monitor with the built-in
colorimeter.
Image retention Faint
• Use the Power Management feature to turn
off the monitor at all times when not in use
(for more information, see Power
from a static
image left on
shadowfrom
the static
the monitor for image
a long period of displayed
• Alternatively, use a dynamically changing
screensaver.
time
appears on
the screen
images leave
a trail of
shadow
menu.
images
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Product Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
Screen image
is too small
Image is
• Check the Aspect Ratio setting in the
centered on
screen, but
does not fill
entireviewing
area
Display menu OSD.
• Reset the monitor to factory settings.
Cannot adjust OSD does not • Turn Off the monitor, unplug the power cord,
the monitor
with the
buttons on the
front panel
appear on the
screen
plug it back, and then turn On the monitor.
• Check whether the OSD menu is locked. If
yes, toggle and hold the Joystick for 4
seconds to unlock (for more information, see
Lock).
No Input Signal No picture,
• Check the signal source. Ensure the computer
is not in the Standby Mode by moving the
mouse or pressing any key on the keyboard.
when user
controls are
pressed
the LED light
is white
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if
necessary.
• Reset the computer or video player.
The picture
does not fill
the entire
screen
The picture
cannot fill the
height or
width of the
screen
• Due to different video formats (aspect ratio)
of DVDs, the monitor may display in full
screen.
• Run the built-in diagnostics.
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No video in
PBP mode at
HDMI port
When
• Unplug/plug HDMI cable from docking device
output.
connected to
some docking
device at
when playing
movie content HDMI port,
there is no
video at PBP
mode after
the monitor is
turned Off
and then
turned On
again.
No video at
HDMI port
When
• Unplug the HDMI cable from docking device,
then plug the docking Thunderbolt™ cable to
Notebook. Plug the HDMI cable 7 seconds
later.
connected to
some docking
device at
HDMI port,
there is no
video when
unplug/plug
Thunderbolt
™ cable from
the
Notebook.
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Universal Serial Bus (USB) Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
USB interface USB
is not working peripherals
are not
• Unplug/plug Thunderbolt™ 3 Active cable.
• Check that your monitor is turned On.
• Reconnect the Thunderbolt™ 3 Active cable
to your computer.
working
• Reconnect the USB peripherals (downstream
connector).
• Switch Off and then turn On the monitor
again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
Thunderbolt™ USB
3 port does not peripherals
• Check that the connected device is compliant
with the Thunderbolt™ 3 specification. The
Thunderbolt™ 3 port supports USB 3.2 with
speeds up to 10 Gbps and an output of 90 W.
supply power
can not be
charged
• Check that you use the Thunderbolt™ 3
Active cable shipped with your monitor.
No video
No picture is • Unplug/plug Thunderbolt™ 3 Active cable.
when using
Thunderbolt™
3 connection
after DC On/
Off, wake up
from Sleep
showing
• Check that the connected device is compliant
with Thunderbolt™ 3 specification.
• Check that the Thunderbolt™ 3 Active cable
connected from the computer to the USB-C
upstream port on the monitor.
• Use the Thunderbolt™ 3 Active cable that
was shipped with the monitor.
• In Windows, click on the Thunderbolt™ logo
in Windows system tray (located at bottom
right corner of the screen). Under Approve
Thunderbolt Devices, select “Always
Connect” for this monitor.
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Troubleshooting
No video when No picture is • Unplug/plug USB-C cable.
using USB-C
DP Alt-Mode
connection
after DC On/
Off, wake up
from Sleep
showing
• The monitor ships with a Thunderbolt™ 3
Active cable. This cable does not work with a
USB-C DP Alt-Mode source. If you are using a
computer with USB-C DP Alt-Mode
connection, please purchase a USB-C DP
cable separately.
SuperSpeed
USB 5/10
SuperSpeed
USB 5/10
• Check that your computer is SuperSpeed
USB 5/10 Gbps (USB 3.2 Gen 1/2)-capable.
Gbps (USB 3.2 Gbps (USB
• Some computers have USB 2.0 and USB 1.1
ports. Ensure that the correct USB port is
used.
Gen 1/2)
interface is
slow
3.2 Gen 1/2)
peripherals
working
• Reconnect the upstream cable to your
computer.
slowly or not
working at all
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
Wireless
Do not
• Increase the distance between the USB
peripherals and the wireless USB receiver.
mouse is not
working or
lagging
respond or
responds
slowly
• Position your wireless USB receiver as close
as possible to the wireless mouse.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the SuperSpeed USB 5/10 Gbps (USB
3.2 Gen 1/2) port.
Troubleshooting
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Appendix
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance
Contact Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services may
not be available in your area.
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Appendix
Video and USB Support over USB-C
Video resolution and USB support when connecting to monitor via USB-C.
Video
USB
TBT3
device
USB-C
device
USB
device
Upstream
Cable used
(Host
computer to
Monitor
connected connected connected
Connection
on host
computer
4K
(Direct
connect) chained)
4K
(Daisy-
to TBT3
down-
to TBT3
down-
to USB-A
down-
stream
(Monitor
port 7)
stream
(Monitor
port 7)
stream
(Monitor
port 8)
port 6)
USB2.0/
3.2
USB-A
USB A-to-C*
No
No
No
No
No
No
No
No
No
No
No
Yes
No
No
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB2.0
USB-C
MFDP
USB2.0/
3.2
USB-C
(Data only)
TBT3
Passive
USB2.0/
3.2
No
No
TBT3
Active*
No
USB2.0
No
USB2.0
USB2.0
USB2.0
USB2.0
USB-C
MFDP
Yes
Yes
No
USB-C
(MFDP)
TBT3
Passive
No
TBT3
Active*
USB2.0
No
USB-C
MFDP
USB2.0/
3.2
Yes
Yes
Yes
TBT3
Passive
USB2.0/
3.2
TBT3
Yes
TBT3
Active*
USB2.0/
3.2
Yes
* Cable shipped with monitor.
NOTE: TBT3 is the abbreviation of Thunderbolt™ 3.
NOTE: Refer to Connecting the monitor for Thunderbolt™ Multi-
Stream Transport (MST) function for Daisy chain connection.
Appendix
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