SETUP GUIDE
SETUP GUIDE
Regulatory model: P02E series
Regulatory type: P02E001; P02E002
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Solution Station, and DellConnect are trademarks of
Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U.S.
and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark
of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell
under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010
P/N GYVXH
Rev. A00
Contents
3
Contents
4
Setting Up Your Studio Laptop
This section provides information about setting
up your Studio 1745/1747/1749 laptop.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of
5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or drawer when it is
powered on.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
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Setting Up Your Studio Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is
on when you turn on power.
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Setting Up Your Studio Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Microsoft Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
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Setting Up Your Studio Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the Operating
System disc). You can use the system recovery media if changes to the hardware, software, drivers,
or other system settings have left the computer in an undesirable operating state.
You will require the following to create the system recovery media:
• Dell DataSafe Local Backup
• USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
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Setting Up Your Studio Laptop
To create a system recovery media:
2. Insert the disc or USB key in the computer.
3. Click Start → Programs→ Dell DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system recovery media, see “System Recovery Media” on
11
Setting Up Your Studio Laptop
Install the SIM Card (Optional)
NOTE: Installing a SIM card is not required if you are using an EVDO card to access the
Internet.
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the
Internet. To access the Internet you must be within the network of your cellular service provider.
To install the SIM card:
1. Turn off your computer.
3. In the battery bay, slide the SIM card into the SIM card slot.
5. Turn on your computer.
To remove the SIM card, press and eject the SIM card.
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Setting Up Your Studio Laptop
1
2
3
SIM card
SIM card slot
battery bay
1
3
2
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Setting Up Your Studio Laptop
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Setting Up Your Studio Laptop
Setting Up a Wired Connection
Connect to the Internet
(Optional)
• If you are using a dial-up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.
• If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
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Setting Up Your Studio Laptop
Windows Vista®
Setting Up a Wireless Connection
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
2. Save and close any open files, and exit any
open programs.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
3. Click Start → Connect To.
To setup your connection to a wireless router:
4. Follow the instructions on the screen to
complete the setup.
Windows®
7
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
2. Save and close any open files, and exit any
open programs.
3. Click Start → Control Panel.
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
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Setting Up Your Studio Laptop
To set up your Internet connection:
Setting Up Your Internet Connection
Windows 7
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
1. Save and close any open files, and exit any
open programs.
If you cannot connect to the Internet but have
successfully connected in the past, the Internet
Service Provider (ISP) might have a service
outage. Contact your ISP to check the service
status, or try connecting again later.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
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Setting Up Your Studio Laptop
Windows Vista
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
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Using Your Studio Laptop
1
2
IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as
digital video cameras.
8-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital
photos, music, videos, and documents stored on the following digital memory cards:
• Secure Digital (SD) memory card
• Secure Digital Input/Output (SDIO) card
• Secure Digital High Capacity (SDHC)
• Secure Digital High Density (SDHD)
• Memory Stick
• Memory Stick PRO
• MultiMedia Card (MMC)
• xD-Picture Card
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.
3
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
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Using Your Studio Laptop
4
Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that you
insert the disc with the printed side facing upwards.
CAUTION: Do not use non-standard size or shape discs (including mini-CDs and
mini-DVDs) or you will damage the drive.
Place the disc in the center of the disc slot, with the label facing upwards and gently push the
disc into the slot. The drive will automatically pull the disc in and begin reading its content.
5
Battery status light — Turns on steadily or blinks to indicate the battery charge status.
The light indicates the following states when the computer is powered by
the AC adapter:
• Off — the battery is adequately charged or the computer is turned off.
• Solid white — the battery is charging.
• Solid amber — the battery charge is low and the battery is charging.
the battery:
• Off — the battery is not charging.
• Solid amber — the battery charge is low and you should either plug in the AC adapter or
save and close your open documents and applications.
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Using Your Studio Laptop
6
7
AC adapter connector — Connects to the AC adapter to power the computer and charge
the battery.
Power button and light — Turns the computer on or off when pressed.
The light in the button indicates the following power states:
• Solid white — The computer is on.
• Blinking white — The computer is in standby mode.
• Off — The computer is off or in hibernate state.
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Using Your Studio Laptop
1
2
Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your
computer.
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network. The two lights next to the connector indicate the status and
activity for a wired network connection.
3
4
VGA connector — Connects to video devices, such as a monitor or a projector.
DisplayPort connector — Digital interface standard connector that supports external
DisplayPort monitors and projectors.
5
HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
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Using Your Studio Laptop
6
eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible
storage devices (such as external hard drives or optical drives) or USB devices (such as a
mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows
you to charge USB devices when the computer is powered on/off or in sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device will stop
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare is automatically shut off when only 10% of the total battery life
remains.
7
Antenna in connector (on supported models) — Connects to an external antenna to view
programs using the TV tuner card (optional).
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Using Your Studio Laptop
8
ExpressCard slot — Provides support for additional memory, wired and wireless
communications, multimedia, and security features. The slot supports 34 mm ExpressCards.
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards.
NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is installed in the slot; blanks from other computers may not fit your computer.
9
Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
10
Audio out/Headphone connectors (2) — Connect one or two pairs of headphones, or
sends audio to a powered speaker or sound system. The audio signal is the same for both
connectors.
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Using Your Studio Laptop
1
Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard,
the F6 key has the backlit keyboard icon
on it. The optional backlit keyboard provides
visibility in dark environments by illuminating all symbols on the keys.
The multimedia control keys are also located on the keyboard. These keys control CD, DVD,
Blu-ray Disc™ (optional), and media playback.
Backlit keyboard brightness settings — Press the <F6> key to toggle the three lighting
states (in the given order):
a. half keyboard brightness
b. full keyboard brightness
c. no lighting
For more information about the keyboard, see the Dell Technology Guide.
2
3
Touch pad buttons — Provide left-click and right-click functions like those on a mouse.
Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and left-click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double-click the Synaptics Pointing Device icon in the notification area of the
desktop.
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Using Your Studio Laptop
Auto Scroll Horizontal — Allows you to scroll
left or right on the active window.
Touch Pad Gestures
NOTE: Some of the touch pad gestures
may be disabled by default. To change the
touch pad gestures settings, double-click
the Synaptics Pointing Device icon in the
notification area of your desktop.
Move two fingers to your left or
right at a fast pace to activate
horizontal auto scrolling.
Tap on the touch pad to stop
auto scrolling.
Two-Finger Gestures
Scroll — Allows you to scroll through content.
The scroll feature includes:
Zoom — Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
Auto Scroll Vertical — Allows you to scroll up
or down on the active window.
Pinch — Allows you to zoom-in or zoom-out
by moving two fingers apart or bringing them
closer together on the touch pad.
Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.
To zoom in:
Move two fingers apart to
enlarge the view of the active
window.
Tap on the touch pad to stop
auto scrolling.
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Using Your Studio Laptop
Three-Finger Gesture
To zoom out:
Flick — Allows you to flip content forward or
backward based on the direction of the flick.
Move two fingers close
together to reduce the view of
the active window.
Move three fingers quickly in
the desired direction to flip
content in the active window.
Rotate — Allows you to rotate the active
content on the screen. The rotate feature
includes:
Twist — Allows you to rotate active content
using two fingers where one finger is anchored
and the other rotates.
Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.
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Using Your Studio Laptop
Function Key First — Press any function key to
perform the associated action.
For multimedia key, press <Fn> + the required
multimedia key.
Multimedia Controls
The multimedia controls can be accessed using
the multimedia control keys on the keyboard or
the touch-sensitive multimedia controls located
above the keyboard.
NOTE: The Multimedia Key First option is
active only in the operating system.
Multimedia Control Keys
Windows Mobility Center
You can configure the multimedia control keys
on the keyboard using the System Setup (BIOS)
Utility or the Windows Mobility Center.
1. Press the <
or touch the
multimedia controls to launch the Windows
Mobility Center.
> <X> keys on the keyboard
icon on the touch-sensitive
System Setup (BIOS) Utility
To access the Function Key Behavior:
2. In the Function Key Row, select Function
Key or Multimedia Key.
1. Press <F2> during POST (Power On Self Test)
to enter the System Setup (BIOS) utility.
Touch-Sensitive Multimedia Controls
Touching the multimedia control performs the
associated multimedia action.
2. In the Function Key Behavior, select
Multimedia Key First or Function Key First.
Multimedia Key First — This is the default
option. Press any multimedia key to perform the
associated action. For function key, press
<Fn> + the required function key.
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Using Your Studio Laptop
Multimedia Control Keys
Touch-Sensitive Multimedia Controls
Launch Windows Mobility Center
Mute the sound
Play the previous track or chapter
Play or pause
Decrease the volume level
Increase the volume level
Play the next track or chapter
Eject the disc
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Using Your Studio Laptop
1
Left digital array microphone — Combines with the right digital array microphone to provide
high-quality sound for video chatting and voice recording.
2
3
4
Camera activity indicator — Indicates if the camera is on or off.
Camera — Built-in camera for video capture, conferencing, and chat.
Right digital array microphone — Combines with the left digital array microphone to provide
high-quality sound for video chatting and voice recording.
5
Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide on your hard
drive or at support.dell.com/manuals.
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Using Your Studio Laptop
• Notes Creator — Create typed or
handwritten reminders. These notes will
appear on the bulletin board the next time
you access Dell Touch Zone.
Using the Touch Screen
(Optional)
The touch screen feature on your laptop
converts your computer into an interactive
display.
• Drum Zone — Play a game to the music on
your computer or play synthesized percussion
instruments.
Dell Touch Zone
To launch the Dell Touch Zone software click
• You Paint — Draw, paint images, and edit
photographs using this software.
Start
→ All Programs→ Dell→ Dell Touch
• Games — Play select Windows games using
touch.
Zone.
You can access the following features in the
Dell Touch Zone software:
• Music — Play music, create playlists, and
browse through your music files by album,
artist, or song title.
• Picture Viewer — View, organize, and edit
pictures.
• Dell Touch Cam — Capture home videos with
the built-in camera. You can upload videos to
YouTube when connected to the Internet.
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Using Your Studio Laptop
• Internet Explorer — Browse the Internet using
multi-touch technology. Touch a link you want
to follow or download.
• Help — Use the Help feature for more
information on how to use the touch screen.
A video highlighting the features of the touch
screen launches the first time your computer
starts up.
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Using Your Studio Laptop
Touch Screen Gestures (Optional)
Dwell
NOTE: Some of these gestures may not
work outside the Dell Touch Zone software.
Allows you to access additional information by
simulating a right-click.
Press and hold a finger on
the touch screen, to open
context-sensitive menus.
Zoom
Allows you to increase or decrease the
magnification of the screen content.
Pinch — Allows you to zoom-in or zoom-out
by moving two fingers apart or bringing them
closer together on the screen.
Flick
To zoom in: Move two
fingers apart to enlarge the
view of the active window.
Allows you to flip content forward or backward
based on the direction of the flick.
Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.
To zoom out: Move two
fingers close together to
reduce the view of the
active window.
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Using Your Studio Laptop
Scroll Horizontal — Allows you to scroll left or
right on the active window.
Scroll
Allows you to scroll through content. The scroll
features include:
Move a finger to the left or
right to activate horizontal
scrolling.
Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Rotate
Allows you to rotate the active content on the
screen.
Twist — Allows you to rotate the active
content using two fingers.
Scroll Vertical — Allows you to scroll up or
scroll down on the active window.
Keeping a finger or thumb
in place, move the other
finger in an arced direction
right or left. You can also
rotate the active content by
moving both the fingers in a
circular motion.
Move a finger up or down to
activate vertical scrolling.
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Using Your Studio Laptop
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
1. Shut down the computer and turn it over.
2. Slide the battery release latch to the side.
3. Slide the battery away from the battery bay.
To replace the battery:
Slide the battery into the battery bay, until it clicks into place.
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Using Your Studio Laptop
Productivity and Communication
Software Features
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com/manuals.
FastAccess Facial Recognition
Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by using the unique
appearance of your face to verify your identity
and automatically supply login information that
you would normally enter manually, such as a
user ID and password for a Windows account or
a secure web site. For more information, click
Start → Programs → FastAccess.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload or
download files, and so on.
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Using Your Studio Laptop
Entertainment and Multimedia
Dell DataSafe Online Backup
You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and internet radio stations. Your
optical drive may support multiple disc media
formats including CDs, DVDs, and Blu-ray Discs
(optional).
NOTE: Dell DataSafe Online may not be
available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double-click the Dell DataSafe Online icon
on the taskbar.
2. Follow the instructions that appear on the
screen.
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Using Your Studio Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
• Adding or removing icons
• Changing the color and location of the Dock
• Grouping related icons into categories
• Changing the behavior of the icons
Add a Category
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window appears.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
Personalize the Dock
1. Right-click the Dock and click Advanced
4. Click Save.
Setting....
Add an Icon
Drag and drop the icon to the Dock or a
category.
2. Choose the desired option to personalize the
Dock.
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Using Your Studio Laptop
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidentally dropping the
computer. When a free fall state is detected, the
hard drive is placed in a safe state to protect
against damage to the read/write head and
possible data loss. Your hard drive returns to
normal operation, when the free fall state is no
longer detected.
45
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
Touch Screen Problems
Some or all multi-touch features are not
working —
• Certain touch screen features may be
disabled. To enable the touch screen
WARNING: Only trained service
personnel should remove the computer
cover. See the Service Manual at
support.dell.com/manuals for advanced
service and troubleshooting instructions.
features, click Start
→ Control Panel→
Hardware and Sound→ Pen and Input
Devices.
• The multi-touch feature may not be
supported by the application.
WARNING: Before working inside your
computer, read the safety information that
shipped with your computer. For additional
safety best practice information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
46
Solving Problems
If the touch screen starts losing its
sensitivity —
Touch Screen Calibration
NOTE: It is recommended that you calibrate
the touch screen if you have touch screen
problems or if you change the screen
resolution.
• Calibrate the touch screen (see “Touch
• The touch screen may have foreign particles
(such as sticky notes) that are blocking the
touch sensors. To remove these particles:
To calibrate the touch screen:
1. Click Start
→ Control Panel→ Hardware
a. Turn off the computer.
and Sound→ N-trig DuoSense™ Digitizer
b. Disconnect the power cord from the wall
outlet.
Settings.
2. Click Start.
CAUTION: Do not use water or a cleaning
liquid to wipe the touch screen.
NOTE: Do not touch the screen until the
calibration is complete.
c. Use a clean, lint-free cloth (can spray mild
water on cloth if needed, but not on the
screen) and wipe the surface and sides
of the touch screen to remove any dirt or
fingerprints.
3. Follow the instructions on the screen.
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Solving Problems
Beep Code Possible Problem
Beep Codes
Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
NOTE: To replace parts, see the Service
Manual at support.dell.com/manuals.
Three
Possible system board failure —
Chipset error
Four
Five
RAM read/write failure
Real Time Clock failure
Video card or chip failure
Processor failure
Six
Seven
Eight
Display failure
48
Solving Problems
Wired Connections
If the wired network connection is lost — The
cable is loose or damaged.
• Check the cable to ensure it is plugged in
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
• Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
and not damaged.
• The link integrity light on the integrated
network connector lets you verify that
your connection is working and provides
information on the status:
• Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
• Re-establish your connection to the
wireless router (see “Setting Up a Wireless
• Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
– Green (right) — A good connection exists
between a 10-Mbps network and the
computer.
– Yellow (right) — A good connection exists
between a 100-Mbps network and the
computer.
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Solving Problems
– Orange (right) — A good connection exists
between a1000-Mbps network and the
computer.
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
– Blinking yellow (left) — A network traffic
exists.
• Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
– Off — The computer is not detecting a
physical connection to the network.
• Reseat the AC adapter cable into the
power connector on the computer and the
electrical outlet.
NOTE: The link integrity light on the network
connector is only for the wired network
connection. The link integrity light does not
provide status for wireless connections.
• If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
• Temporarily bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
• Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
50
Solving Problems
• Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
• If the problem persists, contact Dell (see
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
If the power light is solid white and the
computer is not responding — The display may
not be responding.
• Press the power button until the computer
turns off and then turn it back on.
• Power, keyboard, and mouse extension cables.
• If the problem persists, contact Dell (see
• Too many devices connected to a power strip.
• Multiple power strips connected to the same
If the power light is blinking white — The
computer is in standby state or the display may
not be responding.
electrical outlet.
• Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
• If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
51
Solving Problems
Memory Problems
Lockups and Software
Problems
If you receive an insufficient memory
message —
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
If a program stops responding —
End the program:
• See the software documentation for minimum
memory requirements. If necessary, install
additional memory (see the Service Manual at
support.dell.com/manuals).
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
• Reseat the memory module(s) into the
connector(s) (see the Service Manual at
support.dell.com/manuals for instructions).
3. Click the program that is no longer
responding
4. Click End Task.
• If the problem persists, contact Dell (see
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
If you experience other memory problems —
• Run the Dell Diagnostics (see “Dell
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
• If the problem persists, contact Dell (see
52
Solving Problems
If the computer stops responding or a solid blue To run the Program Compatibility Wizard:
screen appears —
Windows 7
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
1. Click Start
Programs→ Run programs made for
previous versions of Windows.
→ Control Panel→
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows Vista
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
If a program is designed for an earlier
Microsoft® Windows® operating system —
2. In the welcome screen, click Next.
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
3. Follow the instructions on the screen.
53
Solving Problems
If you have other software problems —
– Ensure that the program is installed and
configured properly.
• Back up your files immediately.
– Verify that the device drivers do not
conflict with the program.
• Use a virus-scanning program to check the
hard drive or CDs.
– If necessary, uninstall and then reinstall
the program.
• Save and close any open files or programs
and shut down your computer through the
Start
menu.
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
54
Using Support Tools
Dell Support Center
Alerts (technical support alerts
relevant to your computer)
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
55
Using Support Tools
My Dell Downloads
System Messages
NOTE: My Dell Downloads may not be
If your computer has an issue or error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
available in all regions.
Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide on
your hard drive or at
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
support.dell.com/manuals or contact Dell
2. Follow the instructions on the screen to
register and download the software.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
3. Reinstall or create backup media of the
software for future use.
56
Using Support Tools
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or contact Dell (see
• If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at
support.dell.com/manuals).
• Enter system setup and ensure that the
boot sequence information is correct
(see the Dell Technology Guide at
support.dell.com/manuals).
Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
Hard-disk drive read failure — Possible
hard-disk drive failure during HDD boot test.
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual at support.dell.com/manuals.
57
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
To start the Hardware Troubleshooter:
1. Click Start → Help and Support.
2. Type hardware troubleshooterin
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
58
Using Support Tools
Starting Dell Diagnostics From Your
Hard Drive
Dell Diagnostics
If you experience a problem with your
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
computer, perform the checks in “Lockups and
Dell Diagnostics before you contact Dell for
technical assistance. It is recommended that
you print these procedures before you begin.
NOTE: If your computer cannot display
a screen image, contact Dell (see
NOTE: Dell Diagnostics works only on Dell
computers.
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.
your computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
active.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
59
Using Support Tools
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
c. If you are experiencing memory issues
press <y>, otherwise press <n>.
The following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is invoked:
If PSA is not invoked:
a. The PSA will start running the tests.
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
4. Select the test you want to run.
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell”
60
Using Support Tools
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
7. To exit the Dell Diagnostics and to restart the
computer, click Exit.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
61
Using Support Tools
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
5. Type 1to start the CD menu and press
<Enter> to proceed.
10. To exit the Dell Diagnostics and restart the
computer, click Exit.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
11. Remove the Drivers and Utilities disc.
7. Select the test you want to run.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
62
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
System recovery media
when System Restore does not resolve your problem
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
63
Restoring Your Operating System
Starting System Restore
System Restore
1. Click Start
.
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
3. Click Next and follow the instructions on the
screen.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
64
Restoring Your Operating System
Undoing the Last System Restore
Dell DataSafe Local Backup
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
3. Click Undo my last restoration, click Next
and follow the instructions on the screen.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
operating system.
65
Restoring Your Operating System
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Dell DataSafe Local Backup allows you to:
5. Select Repair Your Computer.
• Backup and restore your computer to an
earlier operating state
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
• Create system recovery media
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.
1. Turn off your computer.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: Do not disconnect the AC adapter.
3. Turn on your computer.
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
66
Restoring Your Operating System
Upgrading to Dell DataSafe Local
Backup Professional
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.
• Backup and restore your computer based on
file types
• Backup files to a local storage device
Use the system recovery media in case of:
• Schedule automated backups
• Operating system failure that prevents the
use of recovery options that are installed on
your computer.
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local Backup
• Hard drive failure that prevents data from
being recovered.
icon
on the taskbar.
2. Click UPGRADE NOW!
3. Follow the instructions on the screen to
complete the upgrade.
67
Restoring Your Operating System
To restore the factory image of your computer
using the system recovery media:
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
3. Select the appropriate boot device from the
list and press <Enter>.
NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
operating system.
4. Follow the instructions on the screen to
complete the recovery process.
68
Restoring Your Operating System
You can use Dell Factory Image Restore only
as the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.
Starting Dell Factory Image Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, shut down your
computer and try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
69
Restoring Your Operating System
5. To access the recovery options, log on as
a local user. To access the command prompt,
type administratorin the User name
field, then click OK.
8. Select the check box to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
6. Click Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
9. Click Finish to restart the computer.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Dell Factory Image Restore, click Cancel.
70
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
6. If the preceding steps have not resolved the
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
information and procedures that pertain to
the problem your computer is experiencing.
2. See the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals for more
troubleshooting information.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
procedures on how to run Dell Diagnostics.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
Support online.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
71
Getting Help
Technical Support and
Customer Service
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
information for your region or go to
support.dell.com.
72
Getting Help
Dell Support e-mail addresses
Online Services
You can learn about Dell products and services
on the following websites:
• www.dell.com
Caribbean countries only)
• www.dell.com/ap (Asian/Pacific countries
only)
countries only)
• www.dell.com/jp (Japan only)
Dell Marketing and Sales e-mail
addresses
• www.euro.dell.com (Europe only)
• www.dell.com/la (Latin American and
Caribbean countries)
countries only)
• www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Anonymous file transfer protocol (FTP)
• ftp.dell.com
Dell Support websites
• support.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
• support.jp.dell.com (Japan only)
• support.euro.dell.com (Europe only)
• supportapj.dell.com (Asia Pacific only)
73
Getting Help
Automated Order-Status
Service
Product Information
If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
74
Getting Help
2. Include a copy of the invoice and a letter
Returning Items for Repair
Under Warranty or for Credit
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 76), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
ExpressCards. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
75
Getting Help
Diagnostic Checklist
• Name:
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
bottom of your computer).
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the back or bottom
of the computer):
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
• Express Service Code:
• Return Material Authorization Number (if
provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
76
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
• Error message, beep code, or diagnostic
code:
• Description of problem and troubleshooting
procedures you performed:
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support link
based on your requirement.
4. Choose the method of contacting Dell that is
convenient for you
77
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
run a diagnostic program for your computer
reinstall system software
“System Recovery Media” on page 67
“Dell Diagnostics” on page 59
“My Dell Downloads” on page 56
support.dell.com
find more information about the Microsoft®
Windows® operating system and features
upgrade your computer with new or additional
memory, or a new hard drive
the Service Manual at
support.dell.com/manuals
reinstall or replace a worn or defective part
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
78
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the bottom of your computer
the Dell Support Center. To launch the
Dell Support Center, click the
taskbar
icon in the
find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
support.dell.com
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
79
Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
Computer Model
Computer Information
Dell Studio 1745/1747/1749
Computer Information
Data bus
width
64 bits
DRAM bus
width
dual-channel (2) 64-bit buses
32 bits
System
chipset
Mobile Intel Express GM45
(Studio 1745)
Processor
address bus
width
Mobile Intel 5 Series Discrete
GFX (Studio 1745)
Mobile Intel 5 Series Express
chipset PM55 (Studio 1747)
Flash EPROM 2 MB (Studio 1745 and 1747)
4 MB (Studio 1749)
Mobile Intel 5 Series Express
chipset HM55 (Studio 1749)
Graphics bus PCI-E x16
80
Specifications
Computer Model
Processor
Studio 1745
Studio 1747
Studio 1749
Processor type
Intel® Celeron®
Intel Pentium®
Dual-Core
Intel Core i7
(Quad-Core)
Intel Core i3
Intel Core i5
Intel Core i7
(Dual-Core)
Intel Core™2 Duo
L1 cache
L2 cache
64 KB (32 KB for each 256 KB (64 KB for each 128 KB (64 KB for each
core) core) core)
2 MB or 3 MB or 6 MB 1 MB (256 KB for each 512 KB (256 KB for
(Intel Core2 Duo)
core)
each core)
1 MB (Intel Celeron
and Intel Pentium
Dual-Core)
L3 cache
up to 8 MB of shared
data
up to 4 MB of shared
data
81
Specifications
Computer Model
Studio 1745
Studio 1747
Studio 1749
Video
LCD interface
Low Voltage
Differential Signaling
(LVDS)
LVDS
LVDS
TV support
Discrete
HDMI 1.3
HDMI 1.3
HDMI 1.3
Video type
integrated on system
board
integrated on system
board
integrated on system
board
Video controller
Video memory
ATI Mobility Radeon
HD 4570/4650
ATI Mobility Radeon
HD 4650
ATI Mobility Radeon
HD 5650
DDR3 512 MB/1 GB
DDR3 1 GB
DDR3 1 GB
82
Specifications
Computer Model
UMA
Studio 1745
Studio 1747
Studio 1749
Video type
integrated on system
board
integrated on system
board
Video controller
Video memory
Mobile Intel GMA
4500MHD
Intel GMA HD
up to 358 MB of
shared memory
up to 1.7 GB of shared
memory
83
Specifications
Memory
ExpressCard
Memory module
connector
two user-accessible
SODIMM connectors
ExpressCard
controller
Intel ICH9M (Studio
1745)
Mobile Intel 5 Series
Express chipset PM55
(Studio 1747)
Memory module
capacities
1 GB, 2 GB, 3 GB,
4 GB, 5 GB, 6 GB,
and 8 GB
Mobile Intel 5 Series
Express chipset
HM55 (Studio 1749)
Memory type
1066 MHz SODIMM
DDR3 (Studio
1745/1747/1749)
Cards supported
ExpressCard/34
(34 mm)
1.5 V and 3.3 V
1333 MHz SODIMM
DDR3 (Studio 1747)
Minimum memory
configuration
1 GB
ExpressCard
26 pins
connector size
Maximum memory
configuration
8 GB
NOTE: For instructions on upgrading
memory, see the Service Manual at
support.dell.com/manuals.
84
Specifications
Connectors
Connectors
Video
Audio
one microphone-in
connector, two stereo
headphones/speakers
connectors
one 15-hole connector
DisplayPort
eSATA
one 20-pin connector
one seven-pin/four-pin
eSATA/USB combo
connector
IEEE 1394a
Mini-Card
one 4-pin mini,
non-powered connector
one Type IIIA full
Mini-Card slot,
two half-size Mini-Card
slots
Communications
Modem
(optional)
external V.92 56K USB
modem
Controller
Interface
hardware modem
USB
HDMI connector one 19-pin connector
Network adapter one RJ45 connector
Network adapter 10/100/1000 Ethernet LAN
on system board
USB
two four-pin USB
2.0-compliant connectors
Wireless
WLAN, WWAN, WiMax/
Wi-Fi abgn, and WPAN
with Bluetooth® wireless
technology
85
Specifications
Audio
Camera
Audio type
JBL 2.1 channel with SRS
enhanced audio
Pixel
2.0 megapixel
Video resolution 160 x 120 ~1600 x 1200
(160 x 120 ~ 1280 x 720
at 30 fps)
Audio controller IDT 92HD73C
Stereo
conversion
24-bit (analog-to-digital
and digital-to-analog)
Diagonal viewing 60°
angle
Internal
Intel High Definition audio
Interface
Display
Speaker
two 1.5 watt main
Type
17.3” HD+ WLED backlight,
TrueLife
speakers and one 3.0 watt
subwoofer, for a total
system power of 6.0 watt
17.3” FHD B+RG LED
backlight, TrueLife
Volume controls program menus and media
controls
86
Specifications
Display
Dimensions:
Height
Display
Viewing Angles:
Horizontal
214.81 mm (8.46 inches)
381.89 mm (15.04 inches)
HD+: 40/40
FHD: 60/60 (both 72% and
90% CG)
Width
Diagonal
439.42 mm
(17.30 inches)
Vertical
HD+: 15/30 (H/L)
FHD: 50/50 (both 72% and
90% CG)
Maximum
resolution
HD+: 1600 x 900
FHD: 1920 x 1080
Pixel pitch
Controls
HD+: 0.24 x 0.24 mm
FHD: 0.20 x 0.20 mm
Refresh rate
60 Hz
Operating angle 0° (closed) to 140°
brightness can be
controlled through
keyboard shortcuts
(see the Dell Technology
Guide for more
Luminance
HD+: 220 nits (60% CG)
FHD: 300 nits (92% CG)
information).
87
Specifications
Keyboard (Backlit)
Battery
Number of keys 102 (U.S. and Canada);
103 (Europe); 106 (Japan);
105 (Brazil)
Types and dimensions:
9-cell “smart” lithium ion
Height
Width
Depth
Weight
41.9 mm
(1.65 inches)
Layout
QWERTY/AZERTY/Kanji
340.6 mm
(13.41 inches)
Touch Pad
X/Y position
resolution
(graphics table
mode)
240 cpi
56.7 mm
(2.23 inches)
0.52 kg (1.15 lb)
Size:
Width
100 mm (3.9 inches) sensor
active area
Height
56 mm (2.2 inches)
rectangle
88
Specifications
Battery
Battery
6-cell “smart” lithium ion
Operating time
varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
Height
Width
Depth
Weight
22.2 mm
(0.87 inches)
206.0 mm
(8.11 inches)
conditions.
See the Dell Technology
Guide for more information.
56.7 mm
(2.23 inches)
Life span
(approximate)
300 discharge/charge
cycles
0.35 kg (0.77 lb)
Voltage
11.1 VDC (6/9 cell)
Temperature range:
Charge time
(approximate):
4 hours (when the
computer is turned off)
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Coin-cell battery CR-2032
89
Specifications
AC Adapter
AC Adapter
Dimensions:
130 W (E-Series)
Height
NOTE: Use only AC adapters specified
for use with your computer. See the
safety information that shipped with your
computer.
25.4 mm (1.0 inches)
76.2 mm (3.0 inches)
154.7 mm (6.1 inches)
up to 0.74 kg (1.63 lb)
Input voltage
100–240 VAC
2.50 A
Width
Input current
(maximum)
Depth
Weight (with
cables)
Input frequency
Output power
Output current
65 W
50–60 Hz
65 W, 90 W, or 130 W
90 W (E-Series)
Height
16 mm (0.6 inches)
70 mm (2.8 inches)
147 mm (5.8 inches)
up to 0.53 kg (1.17 lb)
3.34 A (continuous)
4.62 A (continuous)
6.70 A (continuous)
Width
90 W
Depth
130 W
Weight (with
cables)
Rated output voltage 19.5 ± 1 VDC
90
Specifications
AC Adapter
90 W (D-Series)
Height
AC Adapter
Temperature range:
Operating
34.2 mm (1.3 inches)
60.8 mm (2.3 inches)
153.4 mm (6.0 inches)
up to 0.70 kg (1.54 lb)
0° to 40°C
(32° to 104°F)
Width
Storage
–40° to 70°C
(–40° to 158°F)
Depth
Weight (with
cables)
Physical
Height
28 mm to 40 mm
(1.10 inches to
1.57 inches)
65 W (Auto Air Adapter)
Height
Width
Depth
15 mm (0.5 inches)
66 mm (2.6 inches)
127 mm (5.0 inches)
up to 0.53 kg (1.17 lb)
Width
Depth
413.0 mm
(16.26 inches)
280.5 mm
(11.04 inches)
Weight (with
cables)
Weight (with 6-cell
battery)
configurable to less
than 3.3 kg (7.27 lbs)
91
Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse;
for non-operating — measured with the hard
drive in head-parked position and a 2-ms
half-sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating
Non-Operating
Altitude (maximum):
Operating
110 G
160 G
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
–15.2 to 3048 m
(–50 to 10,000 ft)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Operating
0.66 GRMS
1.30 GRMS
Airborne contaminant G2 or lower as
level
defined by
ISA-S71.04-1985
Non-Operating
92
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
93
Appendix
Information for NOM, or Official Mexican Standard
(Only for Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 - 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory model
number
Electricity
Frequency consumption
Output
voltage
Output
intensity
Voltage
P02E
100–240 VAC 50–60 Hz
1.50/1.60/1.70/
2.30/2.50 A
19.5 VDC
3.34/4.62/6.70 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
94
Printed in the U.S.A.
www.dell.com | support.dell.com
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