DELL S3220DGF User Manual

Dell S3220DGF  
User’s Guide  
Monitor Model: S3220DGF  
Regulatory Model: S3220DGFc  
Contents  
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Package contents . . . . . . . . . . . . . . . . . . . . . . 6  
Product features . . . . . . . . . . . . . . . . . . . . . . . 8  
Identifying parts and controls . . . . . . . . . . . . . . . . 9  
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Monitor specifications . . . . . . . . . . . . . . . . . . . 13  
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . 15  
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 15  
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . 16  
Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . 18  
Physical characteristics. . . . . . . . . . . . . . . . . . . . . . . 19  
Environmental characteristics . . . . . . . . . . . . . . . . . . . 20  
Power management modes . . . . . . . . . . . . . . . . . . . . . 21  
Plug and play capability . . . . . . . . . . . . . . . . . . 23  
LCD monitor quality and pixel policy . . . . . . . . . . . 23  
Maintenance guidelines . . . . . . . . . . . . . . . . . . 23  
Cleaning your monitor. . . . . . . . . . . . . . . . . . . . . . . . 23  
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . .24  
Connecting the stand . . . . . . . . . . . . . . . . . . . 24  
3
Connecting your monitor . . . . . . . . . . . . . . . . . 26  
Connecting the HDMI, DP and USB 3.0 cable . . . . . . . . . . . 26  
Organizing cables . . . . . . . . . . . . . . . . . . . . . 27  
Removing the stand . . . . . . . . . . . . . . . . . . . . 28  
Wall mounting (optional) . . . . . . . . . . . . . . . . . 29  
Operating your monitor . . . . . . . . . . . . . . . . . . . . . 30  
Power on the monitor . . . . . . . . . . . . . . . . . . . 30  
Using the control buttons . . . . . . . . . . . . . . . . . 30  
OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Using the On-Screen Display (OSD) menu . . . . . . . . 33  
Accessing the OSD menu . . . . . . . . . . . . . . . . . . . . . . 33  
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 44  
Setting up your monitor . . . . . . . . . . . . . . . . . . 46  
Setting the maximum resolution . . . . . . . . . . . . . . . . . . 46  
If you have a Dell desktop or a Dell portable computer with internet  
access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
If you have a non Dell desktop, portable computer, or graphics card  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Using the tilt, swivel, and vertical extension . . . . . . . 48  
Tilt, Swivel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Vertical Extension . . . . . . . . . . . . . . . . . . . . . 48  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . 50  
Common problems . . . . . . . . . . . . . . . . . . . . . 51  
Product-specific problems . . . . . . . . . . . . . . . . 54  
4
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Safety Instructions. . . . . . . . . . . . . . . . . . . . . 55  
FCC notices (U.S. Only) and other regulatory information55  
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . 56  
5
About your monitor  
Package contents  
Your monitor ships with the components shown below. Ensure that you have  
received all the components and see Contacting Dell for more information if  
something is missing.  
NOTE: Some items may be optional and may not ship with your  
monitor. Some features or media may not be available in certain  
countries.  
Monitor  
Stand riser  
Stand base  
Power cable (varies by  
countries)  
6
About your monitor  
HDMI 2.0 cable  
DP 1.2 cable  
USB 3.0 upstream cable  
(enables the USB ports on the  
monitor)  
Quick Setup Guide  
Safety and Regulatory  
Information  
About your monitor  
7
Product features  
The Dell S3220DGF monitor has an active matrix, Thin-Film Transistor (TFT), Liquid  
Crystal Display (LCD), anti-static, and LED backlight. The monitor features include:  
80.01 cm (31.5 in.) viewable area display (measured diagonally). 2560 x 1440  
resolution, with full-screen support for lower resolutions.  
Selectable adaptive sync option (AMD Freesync 2 or No Sync), high refresh rates  
and a rapid response time of 4 ms.  
Supports 48 Hz to 144 Hz (HDMI) and 48 Hz to 164 Hz (DP) in Freesync Mode,  
165 Hz in fixed frequency mode.  
Smooth, low latency HDR gaming with AMD Radeon FreeSync™ 2 HDR  
Technology.  
Digital connectivity with DP and HDMI.  
Equipped with 1 USB upstream port and 4 USB downstream ports.  
Plug and play capability if supported by your computer.  
On-Screen Display (OSD) adjustments for ease of setup and screen optimization.  
Monitor offers enhanced features for gaming such as Timer, Frame Rate Counter  
and Dark Stabilizer in addition to enhanced gaming modes such as FPS (First-  
Person Shooter), MOBA/RTS (Battle Royale/Real-Time Strategy), RPG (Role-  
Playing Game), SPORTS, color adjustments (custom color, warm, cool) and three  
additional game modes to personalize your preferences.  
Removable stand and Video Electronics Standards Association (VESA™) 100 mm  
mounting holes for flexible mounting solutions.  
Tilt, swivel and height adjustment capabilities.  
Security-lock slot.  
0.3 W standby power when in the sleep mode.  
Dell Display Manager Software included.  
Premium Panel Exchange service for issues that cannot be resolved over the  
phone.  
Optimize eye comfort with a flicker-free screen.  
WARNING: The possible long-term effects of blue light emission from  
the monitor may cause damage to the eyes, including eye fatigue, digital  
eye strain, and so on. ComfortView feature is designed to reduce the  
amount of blue light emitted from the monitor to optimize eye comfort.  
8
About your monitor  
Identifying parts and controls  
Front view  
1
2
Control buttons  
Use  
Label Description  
1
Function buttons  
Use the function buttons to adjust  
items in the OSD menu. (For more  
information, see Using the control  
2
Power On/Off button  
Use the power button to turn the  
monitor On and Off.  
About your monitor  
9
Back view  
2
3
DELL  
S3220DGF  
Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /⏢Ღ亟⽪ಘ  
Model No. /Modelo /N°de modelo /ර㲏: S3220DGFc  
Input Raꢀng /Entrade /Daya Tegangan:100-240V 50/60Hz,2A  
ޕ
䴫ⓀꢀӔ⍱䴫༃100-240Կ⢩,2ᆹษ,50/60䎛㥢  
Consumo de energía en operación: xxxxx Wh  
Удельная мощность рабочего режима  
-
xxxx Вт/см²  
режиме ожидания  
выключенном режиме  
Потребляемая мощность изделием  
Потребляемая мощность изделием  
в
в
-
xx Вт  
xx Вт  
-
Apparatet må ꢀlkoples jordet sꢀkkontakt.  
Apparaten skall anslutas ꢀll jordat uꢁag.  
Laite on liiteꢁävä suojakoskeꢂmilla varusteꢁuun pistorasiaan.  
Apparatets sꢀkprop skal ꢀlsluꢁes en sꢀkkontakt med jord,  
som giver forbindelse ꢀl sꢀkproppens jord.  
The equipment must be connected to an earthed mains socket-outlet.  
L'appareil doit être branché sur une prise de courant munie d'une mise la terre.  
сделанный Китай /Fabriqué en Chine /ѣു㼳䙖ꢀꢀꢀꢀꢀꢀꢀ䆜䃔ꢁꢀֵ⭞䚄ᓜᚆۭᇩ㿌
Ⱦꢀ  
à
в
CAN ICES-3 (B)/NMB-3(B)  
This device complies with part 15 of the FCC Rules. Operaꢀon is subject to the following two condiꢀons:  
(1) this device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that may cause undesired operaꢀon  
.
xxxxxxxxxxxxx  
R-R-TPF-S3220DGFc  
㥐㦤㣄
ڊ
㐔㷡㢬
ڕ
TPV Electronics (Fujian) Co., Ltd.  
080-200-3800  
R33037  
RoHS  
XXXXX  
ޛ
100V,  
2
A
,
5
0
/
6
0
H
z
Q40G032N-700-03A  
4
DELL  
S3220DGF  
Flat Panel Monitor /⏨Წᱴ⽰ಞ  
ශਭ:S3220DGF  
Input Raꢀng /
ޛ
⭫Ⓠ:  
100-240V 50/60Hz,2A  
Made in China /ѣള
䙖  
Date of Mfg/⭕ӝᰛᵕꢁ⭕⭘ᰛᵕ: April. 2019  
SVC Tag:  
S/N: CN-0P16TF-  
TV100-87C-001U  
1234567  
Express Service  
Code:  
123 456 789  
-A00  
0
Q40G032N-700-04A  
5
1
Back View with monitor stand  
Label Description  
Use  
1
Cable management slot  
Use to organize cables by routing them  
through the slot.  
2
VESA mounting holes (behind  
VESA cover)  
VESA mounting holes (100 mm x  
100 mm). Use for Wall mounting the  
monitor through a VESA-compatible  
wall mount kit.  
3
Regulatory information label  
Stand release button  
Lists the regulatory approvals.  
Releases stand from monitor.  
4
5
Regulatory label (including  
Barcode serial number and  
Service Tag label)  
Lists the regulatory approvals. Refer  
to this label if you need to contact  
Dell for technical support.The Service  
Tag is a unique alphanumeric identifier  
that enables Dell service technicians  
to identify the hardware components  
in your computer and access warranty  
information.  
10  
About your monitor  
Side view  
Bottom view  
1
2
3
4
5
6
7 8  
9
10  
9
11  
Bottom view without monitor stand  
Use  
Label Description  
1
Power connector Connect the power cable (shipped with your monitor).  
2
Security-lock slot Secure your monitor using a security lock (purchased  
separately) to prevent unauthorized movement of your  
monitor.  
3
Stand lock  
feature  
To lock the stand to the monitor using a M3 x 6 mm  
screw (screw not included).  
4
5
6
7
HDMI1 2.0 port  
HDMI2 2.0 port  
DP 1.4 port  
Connect to your computer using a HDMI cable.  
Connect to your computer using a HDMI cable.  
Connect to your computer using a DP cable.  
Audio line out  
port  
Connect to an external speaker or a sub-woofer  
(purchased separately).*  
8
USB 3.0  
Connect the USB cable from this port to your  
upstream port  
computer to enable the USB ports on your monitor.  
About your monitor  
11  
 
9
USB 3.0  
downstream  
ports  
Connect your USB peripherals such as storage devices  
and printers.  
NOTE: To use this port, you must connect  
the USB upstream cable (shipped with  
your monitor) between the monitor and the  
computer.  
10  
11  
USB 3.0  
USB 3.0 downstream port with charging capability.  
downstream with Connect to charge your USB device.  
BC1.2 charging  
Headphone out  
port  
Connect to the headphone.  
*Audio line out port does not support headphones. To connect your headphones,  
use the headphone out port on the monitor.  
12  
About your monitor  
Monitor specifications  
Model  
S3220DGF  
Screen type  
Panel type  
Viewable image  
Diagonal  
Active matrix-TFT LCD  
Vertical Alignment  
800.1 mm (31.5 in.)  
Horizontal, Active Area 697.3 mm (27.5 in.)  
Vertical, Active Area  
Area  
392.3 mm (15.4 in.)  
273550.8 mm2 (423.5 in.2)  
Native resolution and  
refresh rate  
2560 x 1440 at 144 Hz (HDMI1 and HDMI2)  
2560 x 1440 at 165 Hz (DP)  
0.2724 mm x 0.2724 mm  
93  
Pixel pitch  
Pixel per inch (PPI)  
Viewing angle  
Horizontal  
178° (typical)  
Vertical  
178° (typical)  
Luminance output  
Contrast ratio  
Faceplate coating  
Backlight  
400 cd/m² (typical)  
3000 to 1 (typical)  
Anti-glare with 3H hardness, Haze 25%  
LED edgelight system  
Response time (Gray to 4 ms  
Gray)  
Color depth  
Color gamut  
1.07 billion colors  
sRGB CIE 1931 (99.7%) CIE1976 (98.8%)  
DCI P3 CIE 1931 (89.2%) CIE1976 (92.4%)  
About your monitor  
13  
Connectivity  
2 x HDMI 2.0 with HDCP 2.2  
(2560 x 1440, up to 144 Hz)  
1 x DP 1.4  
(2560 x 1440, up to 165 Hz)  
1 x USB 3.0 upstream  
1 x USB 3.0 downstream with BC1.2 charging  
3 x USB 3.0 downstream  
1 x Audio line out  
1 x Headphone out  
Bezel width (edge of monitor to active area)  
Top  
8.1 mm  
8.1 mm  
24.6 mm  
Left/Right  
Bottom  
Adjustability  
Height adjustable stand 150 mm  
Tilt  
-5° to 21°  
Swivel  
Pivot  
-30° to 30°  
N/A  
Dell display manager  
compatibility  
Easy Arrange and other key features  
Security  
Security-lock slot (cable lock optional purchase)  
14  
About your monitor  
Resolution specifications  
Model  
S3220DGF  
Horizontal scan range 30 kHz to 250 kHz  
Vertical scan range  
48 Hz to 144 Hz (HDMI)  
48 Hz to 165 Hz (DP)  
48 Hz to 164 Hz (DP FreeSync)  
Maximum preset  
resolution  
2560 x 1440 at 60 Hz with HDCP 2.2  
2560 x 1440 at 165 Hz (DP)  
2560 x 1440 at 144 Hz (HDMI)  
Supported video modes  
Model  
S3220DGF  
Video display capabilities 480p, 480i, 576p, 720p, 1080p, 576i, 1080i, QHD  
(HDMI/DP)  
About your monitor  
15  
Preset display modes  
HDMI display modes  
Horizontal  
Frequency Frequency  
Vertical  
Sync Polarity  
(Horizontal /  
Vertical)  
Pixel Clock  
(MHz)  
Display Mode  
(kHz)  
(Hz)  
VESA, 720 x 400  
VESA, 640 x 480  
VESA, 640 x 480  
VESA, 800 x 600  
VESA, 800 x 600  
VESA, 1024 x 768  
VESA, 1024 x 768  
VESA, 1152 x 864  
VESA, 1280 x 768  
VESA, 1280 x 1024  
VESA, 1280 x 1024  
VESA, 1600 x 1200  
VESA, 1680 x 1050  
VESA, 1920 x 1080  
VESA, 1920 x 1200  
VESA, 2048 x 1080  
VESA, 2560 x 1440  
VESA, 2560 x 1440  
31.5  
31.5  
70.1  
59.9  
75.0  
60.3  
75.0  
60.0  
75.0  
75.0  
59.9  
60.0  
75.0  
60.0  
60.0  
60.0  
59.9  
60.0  
60.0  
143.9  
28.3  
25.2  
-/+  
-/-  
37.5  
37.9  
46.9  
48.4  
60.0  
67.5  
47.8  
64.0  
79.9  
75.0  
65.3  
67.5  
74.6  
66.6  
88.8  
586.0  
31.5  
-/-  
40.0  
49.5  
+/+  
+/+  
-/-  
65.0  
78.8  
+/+  
+/+  
-/+  
+/+  
+/+  
+/+  
-/+  
+/+  
-/+  
+/-  
+/-  
+/-  
108.0  
79.5  
108.0  
135.0  
162.0  
146.3  
148.5  
193.3  
147.2  
241.5  
222.0  
16  
About your monitor  
DP display modes  
Display Mode  
Horizontal  
Frequency Frequency  
Vertical  
Sync Polarity  
(Horizontal /  
Vertical)  
Pixel Clock  
(MHz)  
(kHz)  
(Hz)  
VESA, 720 x 400  
VESA, 640 x 480  
VESA, 640 x 480  
VESA, 800 x 600  
VESA, 800 x 600  
VESA, 1024 x 768  
VESA, 1024 x 768  
VESA, 1152 x 864  
VESA, 1280 x 768  
VESA, 1280 x 1024  
VESA, 1280 x 1024  
VESA, 1600 x 1200  
VESA, 1680 x 1050  
VESA, 1920 x 1080  
VESA, 1920 x 1200  
VESA, 2048 x 1080  
VESA, 2560 x 1440  
VESA, 2560 x 1440  
31.5  
31.5  
70.1  
59.9  
75.0  
60.3  
75.0  
60.0  
75.0  
75.0  
59.9  
60.0  
75.0  
60.0  
60.0  
60.0  
59.9  
60.0  
60.0  
143.9  
28.3  
25.2  
-/+  
-/-  
37.5  
37.9  
46.9  
48.4  
60.0  
67.5  
47.8  
64.0  
79.9  
75.0  
65.3  
67.5  
74.6  
66.6  
88.8  
586.0  
31.5  
-/-  
40.0  
49.5  
+/+  
+/+  
-/-  
65.0  
78.8  
+/+  
+/+  
-/+  
+/+  
+/+  
+/+  
-/+  
+/+  
-/+  
+/-  
+/-  
+/-  
108.0  
79.5  
108.0  
135.0  
162.0  
146.3  
148.5  
193.3  
147.2  
241.5  
222.0  
VESA, 2560 x 1440  
645.0  
165.0  
244.3  
+/-  
NOTE: This monitor supports AMD FreeSync.  
About your monitor  
17  
Electrical specifications  
Model  
S3220DGF  
Video input signals  
HDMI 2.0 (HDCP), 600 mV for each differential line,  
100 ohm input impedance per differential pair  
DP 1.2, 600 mV for each differential line, 100 ohm  
input impedance per differential pair  
DP 1.4, 600 mV for each differential line, 100 ohm  
input impedance per differential pair  
AC input voltage/  
frequency/current  
100 VAC to 240 VAC / 50 Hz or 60 Hz 3 Hz / 2A  
(typical)  
Inrush current  
120 V: 30 A (Max.) at 0°C (cold start)  
240 V: 60 A (Max.) at 0°C (cold start)  
18  
About your monitor  
Physical characteristics  
Model  
S3220DGF  
Signal cable type  
Digital: HDMI, 19 pins  
Digital: DP, 20 pins  
Universal Serial Bus: USB, 9 pins  
Dimensions (with stand)  
Height (extended)  
Height (compressed)  
Width  
618.2 mm (24.34 in.)  
468.7 mm (18.45 in.)  
709.1 mm (27.92 in.)  
249.6 mm (9.83 in.)  
Depth  
Dimensions (without stand)  
Height  
424.9 mm (16.73 in.)  
709.1 mm (27.92 in.)  
59.8 mm (2.36 in.)  
Width  
Depth  
Stand dimensions  
Height (extended)  
Height (compressed)  
Width  
482.3 mm (18.99 in.)  
437.1 mm (17.21 in.)  
319.7 mm (12.59 in.)  
249.6 mm (9.83 in.)  
Depth  
Weight  
Weight with packaging  
15.53 kg (34.24 lb)  
Weight with stand assembly 10.93 kg (24.10 lb)  
and cables  
Weight without stand  
assembly (no cables)  
7.63 kg (16.82 lb)  
Weight of stand assembly  
Front-frame gloss  
2.75 kg (6.06 lb)  
Black frame 2-4 gloss units  
About your monitor  
19  
Environmental characteristics  
Model S3220DGF  
Compliant Standards  
ENERGY STAR certified monitor  
RoHS-compliant  
BFR/PVC free monitor (excluding external cables)  
Arsenic-free glass and Mercury-free for the panel only  
Energy Gauge shows the energy level being consumed by the monitor in real  
time.  
Temperature  
Operating  
0°C to 40°C (32°F to 104°F)  
Non-operating  
Storage: -20°C to 60°C (-4°F to 140°F)  
Shipping: -20°C to 60°C (-4°F to 140°F)  
Humidity  
Operating  
10% to 80% (non-condensing)  
Non-operating  
Storage 10% to 90% (non-condensing)  
Shipping 10% to 90% (non-condensing)  
Altitude  
Operating  
(maximum)  
5,000 m (16,400 ft)  
12,192 m (40,000 ft)  
Non-operating  
(maximum)  
341.44 BTU/hour (maximum)  
102.43 BTU/hour (typical)  
Thermal  
dissipation  
20  
About your monitor  
Power management modes  
If you have VESA's DPM compliance display card or software installed in your PC,  
the monitor can automatically reduce its power consumption when not in use.  
This is referred to as Power Save Mode*. If the computer detects input from  
the keyboard, mouse or other input devices, the monitor automatically resumes  
functioning. The following table shows the power consumption and signaling of this  
automatic power saving feature.  
* Zero power consumption in off mode can only be achieved by disconnecting the  
power cable from the monitor.  
VESA  
Horizontal Vertical  
Video  
Power  
Power  
Modes  
Sync  
Sync  
Indicator  
Consumption  
Normal  
Active  
Active  
Active  
White  
100 W  
operation  
(maximum)**  
30 W (typical)  
Active-off Inactive  
mode  
Inactive  
-
Blanked White  
(Glowing )  
Off  
Less than 0.3 W  
Switch off  
-
-
Less than 0.3 W  
Power Consumption PON  
28.34 W  
Total Energy Consumption (TEC) 89.21 kWh  
** Maximum power consumption with max luminance, and USB active.  
This document is informational only and reflects laboratory performance. Your  
product may perform differently, depending on the software, components and  
peripherals you ordered and shall have no obligation to update such information.  
Accordingly, the customer should not rely upon this information in making  
decisions about electrical tolerances or otherwise. No warranty as to accuracy or  
completeness is expressed or implied.  
NOTE: This monitor is ENERGY STAR certified.  
This product qualifies for ENERGY STAR in the factory default settings which can  
be restored by “Factory Reset” function in the OSD menu. Changing the factory  
default settings or enabling other features may increase power consumption that  
could exceed the ENERGY STAR specified limint.  
About your monitor  
21  
 
NOTE:  
PON: Power consumption of On Mode as defined in Energy Star 8.0 version.  
TEC: Total energy consumption in KWh as defined in Energy Star 8.0  
version.  
22  
About your monitor  
Plug and play capability  
You can install the monitor in any Plug and Play-compatible system. The monitor  
automatically provides the computer system with its Extended Display Identification  
Data (EDID) using Display Data Channel (DDC) protocols so the system can  
configure itself and optimize the monitor settings. Most monitor installations are  
automatic, you can select different settings if desired. For more information about  
changing the monitor settings, see Operating your monitor.  
LCD monitor quality and pixel policy  
During the LCD Monitor manufacturing process, it is not uncommon for one or  
more pixels to become fixed in an unchanging state which are hard to see and do  
not affect the display quality or usability. For more information on Dell Monitor  
Quality and Pixel Policy, see Dell Support site at www.dell.com/support/  
Maintenance guidelines  
Cleaning your monitor  
WARNING: Before cleaning the monitor, unplug the monitor power  
cable from the electrical outlet.  
CAUTION: Read and follow the Safety Instructions before cleaning the  
monitor.  
For best practices, follow the instructions in the list below while unpacking, cleaning  
or handling your monitor:  
To clean your screen, lightly dampen a soft, clean cloth with water. If  
possible, use a special screen-cleaning tissue or solution suitable for the anti-  
static coating. Do not use benzene, thinner, ammonia, abrasive cleaners or  
compressed air.  
• Use a lightly-dampened cloth to clean the monitor. Avoid using detergent of  
any kind as some detergents leave a milky film on the monitor.  
• If you notice white powder when you unpack your monitor, wipe it off with a  
cloth.  
• Handle your monitor with care as the black-colored monitor may get  
scratched and show white scuff marks.  
To help maintain the best image quality on your monitor, use a dynamically  
changing screen saver and turn off your monitor when not in use.  
About your monitor  
23  
Setting up the monitor  
Connecting the stand  
NOTE: The stand is detached when the monitor is shipped from the  
factory.  
NOTE: The following procedure is applicable for the stand that shipped  
with your monitor. If you are connecting a third-party stand, see the  
documentation that shipped with the stand.  
To attach the monitor stand:  
Follow the instructions on the flaps of carton to remove the stand from the  
top cushion that secures it.  
1.  
Connect the stand base to the stand riser.  
2.  
3.  
Open the screw handle on the stand base and tighten the screw to secure the  
stand riser to the stand base.  
Close the screw handle.  
4.  
Slide the tabs on the stand assembly into the slots on the monitor and press  
the stand assembly down to snap it into place.  
5.  
24  
Setting up the monitor  
Place the monitor upright.  
6.  
Setting up the monitor  
25  
Connecting your monitor  
WARNING: Before you begin any of the procedures in this section,  
follow the Safety Instructions.  
NOTE: Do not connect all cables to the computer at the same time. It  
is recommend to route the cables through the cable-management slot  
before you connect them to the monitor.  
To connect your monitor to the computer:  
Turn Off your computer and disconnect the power cable.  
1.  
Connect the HDMI or DP cable from your monitor to the computer.  
2.  
Connecting the HDMI, DP and USB 3.0 cable  
1
4
2
3
HDMI 2.0  
HDMI 2.0  
HDMI 2.0  
USB  
DP  
HDMI 2.0  
DP  
USB  
Connect the USB upstream cable (shipped with your monitor) to an  
appropriate USB 3.0 port on your computer. (See Bottom view for details.)  
1.  
Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the  
monitor.  
2.  
26  
Setting up the monitor  
Connect the power cables from your computer and monitor into a wall outlet.  
3.  
Organizing cables  
Use the cable-management slot to route the cables connected to your monitor.  
Setting up the monitor  
27  
Removing the stand  
NOTE: To prevent scratches on the screen when removing the stand,  
ensure that the monitor is placed on a soft and clean surface.  
NOTE: The following procedure is applicable only for the stand that  
shipped with your monitor. If you are connecting a third-party stand,  
see the documentation that shipped with the stand.  
To remove the stand:  
Place the monitor on a soft cloth or cushion at the edge of the desk.  
1.  
Press and hold the stand release button, and then lift the stand off the  
monitor.  
2.  
28  
Setting up the monitor  
 
Wall mounting (optional)  
(Screw dimension: M4 x 10 mm).  
See the documentation that shipped with the VESA-compatible wall mounting kit.  
Lay the monitor on a soft cloth or cushion at the edge of the desk.  
Remove the stand. See Removing the stand for details.  
1.  
2.  
Remove the four screws that secure the panel to the monitor.  
3.  
4.  
5.  
Attach the mounting bracket from the wall mounting kit to the monitor.  
To mount the monitor on the wall, see the documentation that shipped with  
the wall mounting kit.  
NOTE: For use only with UL or CSA or GS-listed wall mount bracket  
with minimum weight/load bearing capacity of 30.52 kg.  
Setting up the monitor  
29  
Operating your monitor  
Power on the monitor  
Press the  
button to turn on the monitor.  
Using the control buttons  
Use the control buttons at the bottom edge of the monitor to adjust the image  
being displayed.  
1
2
3
4
5
6
7
30  
Operating your monitor  
   
Control buttons  
The following table describes the control buttons:  
Control Buttons  
Description  
1
Use this button to choose from a list of preset  
modes.  
Shortcut key/Preset  
Modes  
2
Use this button to adjust the Game setting mode.  
Use this button to launch the Dark Stabilizer menu.  
Game  
3
4
Dark Stabilizer  
Use this button to activate Brightness/Contrast/  
Volume adjustment.  
Brightness/Contrast  
Menu  
5
Use the Menu button to launch the On-Screen  
Display (OSD) and select the OSD Menu. See  
6
7
Use this button to go back to the main menu or exit  
the OSD main menu.  
Exit  
Use the Power button to turn the monitor on and  
off.  
Power On/Off button  
(with LED indicator)  
Solid white light indicates the monitor is On and fully  
functional. Blinking white light indicates the power  
save mode.  
Operating your monitor  
31  
OSD controls  
Use the buttons on the bottom of the monitor to adjust the image settings.  
1 2  
4
3
Control Buttons  
Description  
1
Use the Up button to increase values or move up in  
a menu.  
Up  
2
Use the Down button to decrease values or move  
down in a menu.  
Down  
OK  
3
4
Use the OK button to confirm your selection in a  
menu.  
Use the Back button to go back to the previous  
menu.  
Back  
32  
Operating your monitor  
Using the On-Screen Display (OSD) menu  
Accessing the OSD menu  
NOTE: Any changes you make are automatically saved when you move  
to another menu, exit the OSD menu, or wait for the OSD menu to  
automatically close.  
Press the  
button to display the OSD main menu.  
1.  
Main Menu for HDMI input  
Dell 32 Gaming Monitor  
Game  
Brightness / Contrast  
Input Source  
Display  
Audio  
Menu  
Personalize  
Others  
75%  
75%  
S3220DGF  
Press the  
and  
buttons to move between the setting options. As  
2.  
you move from one icon to another, the option name is highlighted. See the  
following table for a complete list of all the options available for the monitor.  
Press the  
Press  
button once to activate the highlighted option.  
and button to select the desired parameter.  
and then use the and buttons, according to the indicators  
3.  
4.  
5.  
Press  
on the menu, to make your changes.  
Select the button to return to the main menu.  
6.  
Operating your monitor  
33  
   
Icon  
Menu and  
Submenus  
Description  
Game  
Use Game to adjust the Game setting mode.  
Dell 32 Gaming Monitor  
Preset Modes  
Standard  
Game  
Game Enhance Mode  
FreeSync  
Off  
Brightness / Contrast  
Input Source  
On  
Display  
Audio  
Response Time  
Dark Stabilizer  
Fast  
0
Menu  
Hue  
Personalize  
Others  
Saturation  
Reset Game  
S3220DGF  
Preset Modes  
Standard: Reset the color to default setting on your  
monitor.  
FPS: Loads color settings ideal for First-Person Shooter  
games.  
MOBA/RTS: Loads color settings: Ideal for “Multiplayer  
Online Battle Arena” and “Real-time Strategy” games.  
RPG: Loads color settings ideal for Role-Playing games.  
SPORTS: Loads color settings: Ideal for “SPORTS”  
games.  
Game 1/Game 2/Game 3: Allows you to customize the  
color settings for your gaming needs.  
ComfortView: Decreases the level of blue light emitted  
from the screen to make viewing more comfortable for  
your eyes.  
Warm: Increases the color temperature. The screen  
appears warmer with a red or yellow tint.  
Cool: Decreases the color temperature. The screen  
appears cooler with a blue tint.  
Custom Color: Allows you to manually adjust the color  
settings.  
34  
Operating your monitor  
Game Enhance Adjusts Game Enhance Mode to Off, Timer, Frame Rate or  
Mode  
Display Alignment.  
Dell 32 Gaming Monitor  
Preset Modes  
Game  
Game Enhance Mode  
FreeSync  
Off  
Brightness / Contrast  
Input Source  
Timer  
Display  
Audio  
Response Time  
Dark Stabilizer  
Frame Rate  
Display Alignment  
Menu  
Hue  
Personalize  
Others  
Saturation  
Reset Game  
S3220DGF  
Freesync  
Allows you to set the Freesync On or Off.  
Response Time User can select between Fast, Super Fast or Extreme.  
Dell 32 Gaming Monitor  
Preset Modes  
Game  
Game Enhance Mode  
FreeSync  
Brightness / Contrast  
Input Source  
Display  
Audio  
Response Time  
Dark Stabilizer  
Fast  
Super Fast  
Menu  
Hue  
Extreme  
Personalize  
Others  
Saturation  
Reset Game  
S3220DGF  
Dark Stabilizer The feature improves the visibility in the dark gaming  
scenarios. The higher the value (between 0 to 3), the better  
visibility in dark area of the display image.  
Hue  
This feature can shift the color of the video image to green  
or purple. This is used to adjust the desired flesh tone color.  
Use  
and  
to adjust the hue from 0 to 100.  
Press  
Press  
to increase the green shade of the video image.  
to increase the purple shade of the video image.  
NOTE: Hue adjustment is available only when you  
select FPS, RTS, RPG, SPORTS mode.  
Operating your monitor  
35  
Saturation  
This feature can adjust the color saturation of the video  
image. Use  
100.  
and  
to adjust the saturation from 0 to  
Press  
to increase the monochrome appearance of the  
video image.  
Press  
to increase the colorful appearance of the video  
image.  
NOTE: Saturation adjustment is available only  
when you select FPS, RTS, RPG, SPORTS mode.  
Reset Game Resets the game settings to the factory defaults.  
Brightness/  
Contrast  
Use this menu to change the brightness or contrast levels  
on the monitor.  
Dell 32 Gaming Monitor  
Game  
Brightness / Contrast  
Input Source  
Display  
Audio  
Menu  
Personalize  
Others  
75%  
75%  
S3220DGF  
Brightness  
Contrast  
Brightness adjusts the luminance of the backlight.  
Press the button to increase the brightness and press  
button to decrease the brightness (min. 0 / max.  
the  
100).  
Adjust the brightness first, and then adjust the contrast only  
if further adjustment is necessary.  
Press the  
button to increase the contrast and press the  
button to decrease the contrast (min. 0 / max. 100).  
The contrast function adjusts the degree of difference  
between darkness and lightness on the monitor screen.  
36  
Operating your monitor  
Input Source Use the input source menu to select between the different  
video signals that may be connected to your monitor.  
Dell 32 Gaming Monitor  
Game  
DP  
HDMI 1  
Brightness / Contrast  
Input Source  
HDMI 2  
On  
Display  
Audio  
Auto Select  
Reset Input Source  
Menu  
Personalize  
Others  
S3220DGF  
DP  
Select DP input when you are using the DP connector. Push  
to select the DP input source.  
HDMI 1  
HDMI 2  
Select HDMI 1 input when you are using the HDMI 1  
connector. Push  
Select HDMI 2 input when you are using the HDMI 2  
connector. Push to select the HDMI 2 input source.  
to select the HDMI 1 input source.  
Auto Select Select auto select to scan for available input signals.  
Reset Input Select this option to restore default Input Source.  
Source  
Operating your monitor  
37  
 
Display  
Use the display to adjust image.  
Dell 32 Gaming Monitor  
Aspect Ratio  
Input Color Format  
Sharpness  
Wide 16:9  
RGB  
Game  
Brightness / Contrast  
Input Source  
50  
Display  
Audio  
Smart HDR  
Desktop  
Reset Display  
Menu  
Personalize  
Others  
S3220DGF  
Aspect Ratio Adjusts the image ratio to Wide 16:9, Auto Resize or 4:3.  
Dell 32 Gaming Monitor  
Aspect Ratio  
Input Color Format  
Sharpness  
Wide 16:9  
Auto Resize  
4:3  
Game  
Brightness / Contrast  
Input Source  
Display  
Audio  
Smart HDR  
Reset Display  
Menu  
Personalize  
Others  
S3220DGF  
Input Color  
Format  
Allows you to set the video input mode to:  
RGB: Select this option if your monitor is connected to a  
computer or DVD player using the HDMI cable.  
YPbPr: Select this option if your DVD player supports only  
YPbPr output.  
Dell 32 Gaming Monitor  
Game  
Aspect Ratio  
Input Color Format  
Sharpness  
Brightness / Contrast  
Input Source  
RGB  
YPbPr  
Display  
Audio  
Smart HDR  
Reset Display  
Menu  
Personalize  
Others  
S3220DGF  
38  
Operating your monitor  
Sharpness  
Smart HDR  
Use  
to increase the sharpness and  
to decrease the  
sharpness level between 0 to 100.  
Smart High Dynamic Range Imaging.  
This technology simulates the human visual system to  
process a wider range of luminosity than traditional imaging  
technique can do.  
It is most suitable for displaying darkest or brightest scenes.  
Desktop: Smart HDR setting for computer desktop usage.  
Movie HDR: Smart HDR setting for movie content.  
Game HDR: Smart HDR setting for gaming.  
Display HDR: Smart HDR setting for display usage.  
Off: Turn off Smart HDR function.  
Reset Display Select this option to restore default display settings.  
Dell 32 Gaming Monitor  
Audio  
Volume  
50  
Game  
Reset Audio  
Brightness / Contrast  
Input Source  
Display  
Audio  
Menu  
Personalize  
Others  
S3220DGF  
Volume  
Use the buttons to adjust the volume. Minimum is ‘0’ (-).  
Maximum is ‘100’ (+).  
Reset Audio Select this option to restore default display settings.  
Operating your monitor  
39  
Menu  
Select this option to adjust the settings of the OSD, such  
as, the languages of the OSD, the amount of time the menu  
remains on screen and so on.  
Dell 32 Gaming Monitor  
Language  
Transparency  
Timer  
English  
20  
Game  
Brightness / Contrast  
Input Source  
20 s  
Display  
Audio  
Reset Menu  
Menu  
Personalize  
Others  
S3220DGF  
Language  
Language options set the OSD display to one of the eight  
languages (English, Spanish, French, German, Brazilian  
Portuguese, Russian, Simplified Chinese, or Japanese).  
Transparency Select this option to change the menu transparency by  
pressing the and buttons from 0 to 100.  
Timer  
OSD hold time: sets the length of time the OSD will remain  
active after the last time you pressed a button.  
Use  
and  
to adjust the slider in 1 second increments,  
from 5 to 60 seconds.  
Reset Menu  
Reset all OSD settings to the factory preset values.  
40  
Operating your monitor  
Personalize  
Users can choose a feature from Shortcut key 1, Shortcut  
key 2, , Shortcut key 3, Shortcut key 4, Power Button LED,  
USB or Reset Personalization, Preset Modes or Volume and  
set it as a shortcut key.  
Dell 32 Gaming Monitor  
Shortcut Key 1  
Shortcut Key 2  
Shortcut Key 3  
Shortcut Key 4  
Power Button LED  
Preset Modes  
Game  
Game Enhance Mode  
Dark Stabilizer  
Brightness / Contrast  
Input Source  
Brightness/Contrast  
On During Active  
Display  
Audio  
Menu  
Off During Standby  
USB  
Personalize  
Others  
Reset Personalization  
S3220DGF  
Shortcut Key 1 User can select one of the following: Preset Modes, Game  
Enhance Mode, Freesync, Dark Stabilizer, Brightness/  
Contrast, Input Source, Aspect Ratio or Smart HDR to set  
the shortcut key 1.  
Shortcut Key 2 User can select one of the following: Preset Modes, Game  
Enhance Mode, Freesync, Dark Stabilizer, Brightness/  
Contrast, Input Source, Aspect Ratio or Smart HDR to set  
the shortcut key 2.  
Shortcut Key 3 User can select one of the following: Preset Modes, Game  
Enhance Mode, Freesync, Dark Stabilizer, Brightness/  
Contrast, Input Source, Aspect Ratio or Smart HDR to set  
the shortcut key 3.  
Shortcut Key 4 User can select one of the following: Preset Modes, Game  
Enhance Mode, Freesync, Dark Stabilizer, Brightness/  
Contrast, Input Source, Aspect Ratio or Smart HDR to set  
the shortcut key 4.  
Power Button Allows you to set the power LED indicator On During Active  
LED  
or Off During Active to save energy.  
USB  
Allows you to set the USB On During Standby or Off During  
Standby to save energy.  
Reset  
Allows you to restore shortcut key to the default setting.  
Personalization  
Operating your monitor  
41  
Dell 32 Gaming Monitor  
Game  
Others  
Display Info  
DDC/CI  
On  
Brightness / Contrast  
Input Source  
LCD Conditioning  
Firmware  
Off  
33C104  
Display  
Audio  
Service Tag  
G9DN4W2  
Menu  
Reset Others  
Factory Reset  
Personalize  
Others  
ENERGY STAR®  
S3220DGF  
Display Info  
Press to display the information about the display.  
Dell 32 Gaming Monitor  
Game  
Display Info  
DDC/CI  
Model: S3220DGF  
Brightness / Contrast  
Input Source  
Input Source: HDMI 1  
LCD Conditioning  
Firmware  
Current: 1920x1080, 60Hz  
Maximum: 2560x1440, 144Hz  
Display  
Audio  
Service Tag  
DP Capability: -  
HDMI: 2.0  
Menu  
Reset Others  
Factory Reset  
Personalize  
Others  
S3220DGF  
DDC/CI  
DDC/CI (display data channel/command interface) allows  
your monitor parameters (brightness, color balance and etc.)  
to be adjustable via the software on your computer.  
You can disable this feature by selecting disable.  
Enable this feature for best user experience and optimum  
performance of your monitor.  
Dell 32 Gaming Monitor  
Game  
Display Info  
Brightness / Contrast  
DDC/CI  
On  
Input Source  
Display  
LCD Conditioning  
Firmware  
Off  
Audio  
Service Tag  
Menu  
Reset Others  
Factory Reset  
Personalize  
Others  
S3220DGF  
42  
Operating your monitor  
LCD  
Helps reduce minor cases of image retention. Depending on  
Conditioning the degree of image retention, the program may take some  
time to run. To start LCD conditioning, select Off.  
Dell 32 Gaming Monitor  
Game  
Display Info  
DDC/CI  
Brightness / Contrast  
Input Source  
On  
LCD Conditioning  
Firmware  
Off  
Display  
Audio  
Service Tag  
Menu  
Reset Others  
Factory Reset  
Personalize  
Others  
S3220DGF  
Firmware  
Display the version of the firmware about the display.  
Display the service tag number of the display.  
Service Tag  
Reset Other Reset all settings under the others setting menu to the  
factory preset values.  
Factory Reset Restore all preset values to the factory default settings.  
These are also the settings for ENERGY STAR® tests.  
Dell 32 Gaming Monitor  
Game  
Display Info  
DDC/CI  
On  
Brightness / Contrast  
Input Source  
LCD Conditioning  
Firmware  
Off  
Display  
Audio  
33C104  
Service Tag  
G9DN4W2  
Menu  
Reset Others  
Factory Reset  
Personalize  
Others  
ENERGY STAR®  
S3220DGF  
NOTE: Your monitor has a built-in feature to automatically calibrate  
the brightness to compensate for LED aging.  
Operating your monitor  
43  
OSD warning messages  
Before the DDC/CI function is disabled, the following message is displayed:  
Dell 32 Gaming Monitor  
The function of adjusting display setting using PC application will be  
disabled.  
Do you wish to disable DDC/CI function?  
No  
Yes  
S3220DGF  
When the monitor enters the Power Save Mode, the following message appears:  
Dell 32 Gaming Monitor  
Entering Power Save Mode.  
S3220DGF  
If HDMI cable is not connected, a floating dialog box as shown below appears. The  
monitor will enter Power Save Mode after 4 minutes if left at this state.  
Dell 32 Gaming Monitor  
?
No HDMI 1 Cable  
1
The display will go into Power Save Mode in 4 minutes.  
www.dell.com/S3220DGF  
S3220DGF  
If DP cable is not connected, a floating dialog box as shown below appears. The  
monitor will enter Power Save Mode after 4 minutes if left at this state.  
Dell 32 Gaming Monitor  
?
No DP Cable  
The display will go into Power Save Mode in 4 minutes.  
www.dell.com/S3220DGF  
S3220DGF  
44  
Operating your monitor  
When any control button is pressed at normal display state, a brief summary dialog  
box as shown below appears on the top right corner of the screen, showing the  
current setting of Preset Modes, Smart HDR, Response Time, Dark Stabilizer about  
the display.  
Dell 32 Gaming Monitor  
Preset Modes  
Standard  
Smart HDR  
Desktop  
Response Time  
Fast  
Dark Stabilizer  
0
S3220DGF  
NOTE: For more information, see Using the On-Screen Display (OSD)  
menu.  
See Troubleshooting for more information.  
Operating your monitor  
45  
Setting up your monitor  
Setting the maximum resolution  
To set the maximum resolution for the monitor:  
In Windows 7, Windows 8, Windows 8.1 and Windows 10:  
For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to  
classic desktop.  
1.  
Right-click on the desktop and click Screen Resolution.  
Click the Dropdown list of the Screen Resolution and select 2560 x 1440.  
Click OK.  
2.  
3.  
4.  
If you do not see 2560 x 1440 as an option, you may need to update your graphics  
driver. Depending on your computer, complete one of the following procedures:  
If you have a Dell desktop or portable computer:  
• Go to www.dell.com/support, enter your computer’s Service Tag, and  
download the latest driver for your graphics card.  
If you are using a non-Dell computer (portable or desktop):  
• Go to the support site for your computer and download the latest graphic  
drivers.  
• Go to your graphics card website and download the latest graphic drivers.  
If you have a Dell desktop or a Dell portable computer with internet access  
• Go to www.dell.com/support, enter your service tag, and download the  
latest driver for your graphics card.  
After installing the drivers for your graphics adapter, attempt to set the  
resolution to 2560 x 1440 again.  
5.  
NOTE: If you are unable to set the resolution to 2560 x 1440, please  
contact Dell to inquire about a graphics adapter that supports these  
resolutions.  
46  
Operating your monitor  
If you have a non Dell desktop, portable computer, or graphics card  
In Windows 7, Windows 8, Windows 8.1 and Windows 10:  
For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to  
classic desktop.  
1.  
Right-click on the desktop and click Personalization.  
Click Change Display Settings.  
2.  
3.  
4.  
5.  
Click Advanced Settings.  
Identify your graphics controller supplier from the description at the top of the  
window (e.g. NVIDIA, ATI, Intel, and so on).  
Refer to the graphic card provider website for updated driver (for example,  
6.  
7.  
After installing the drivers for your graphics adapter, attempt to set the  
resolution to 2560 x 1440 again.  
Operating your monitor  
47  
Using the tilt, swivel, and vertical extension  
NOTE: These values are applicable to the stand that was shipped with  
your monitor. To set up with any other stand, see the documentation  
that shipped with the stand.  
Tilt, Swivel  
With the stand attached to the monitor, you can tilt and swivel the monitor for the  
most comfortable viewing angle.  
5°  
21°  
30°  
30°  
NOTE: The stand is detached when the monitor is shipped from the  
factory.  
Vertical Extension  
NOTE: The stand can be extended vertically up to 150 mm.  
150mm  
48  
Operating your monitor  
Troubleshooting  
WARNING: Before you begin any of the procedures in this section,  
follow the Safety Instructions.  
Self-Test  
Your monitor provides a self-test feature that allows you to check if your monitor is  
functioning properly. If your monitor and computer are properly connected but the  
monitor screen remains dark, run the monitor self-test by performing the following  
steps:  
Turn off both your computer and the monitor.  
1.  
Disconnect all video cables from the monitor. This way, the computer doesn’t  
have to be involved.  
2.  
Turn on the monitor.  
3.  
If the monitor is working correctly, it detects that there is no signal and one of the  
following message appears. While in self-test mode, the power LED remains white.  
Dell 32 Gaming Monitor  
?
No HDMI 1 Cable  
1
The display will go into Power Save Mode in 4 minutes.  
www.dell.com/S3220DGF  
S3220DGF  
NOTE: This box also appears during normal system operation, if the  
video cable is disconnected or damaged.  
Turn Off your monitor and reconnect the video cable; then turn on your  
computer and the monitor.  
4.  
If your monitor remains dark after you reconnect the cables, check your video  
controller and computer.  
Troubleshooting  
49  
 
Built-in diagnostics  
Your monitor has a built-in diagnostic tool that helps you determine if any screen  
abnormality you experience is an inherent problem with your monitor, or with your  
computer and video card.  
NOTE: You can run the built-in diagnostics only when the video cable  
is unplugged and the monitor is in self-test mode.  
1
2
3
4
5
6
7
To run the built-in diagnostics:  
Ensure that the screen is clean (no dust particles on the surface of the  
screen).  
1.  
Unplug the video cable(s) from the back of the computer or monitor. The  
monitor then goes into the self-test mode.  
2.  
Press and hold Button 3 for 5 seconds. A gray screen appears.  
Carefully inspect the screen for abnormalities.  
3.  
4.  
5.  
Press Button 3 on the bottom of the monitor again. The color of the screen  
changes to red.  
Inspect the display for any abnormalities.  
6.  
7.  
Repeat steps 5 and 6 to inspect the display in green, blue, black, white and  
text screens.  
The test is complete when the text screen appears. To exit, press Button 3 again.  
If you do not detect any screen abnormalities upon using the built-in diagnostic  
tool, the monitor is functioning properly. Check the video card and computer.  
50  
Troubleshooting  
Common problems  
The following table contains general information about common monitor problems  
you might encounter and the possible solutions:  
Common  
Possible Solutions  
Symptoms  
No Video/Power  
LED off  
Ensure that the video cable connecting the monitor and  
the computer is properly connected and secure.  
Verify that the power outlet is functioning properly using  
any other electrical equipment.  
Ensure that the power button is pressed.  
Ensure that the correct input source is selected via the  
No Video/Power  
LED on  
Increase brightness and contrast controls using the OSD.  
Perform monitor self-test feature check.  
Check for bent or broken pins in the video cable  
connector.  
Run the built-in diagnostics.  
Ensure that the correct input source is selected via the  
Poor Focus  
Eliminate video extension cables.  
Reset the monitor to Factory Settings (Factory Reset).  
Change the video resolution to the correct aspect ratio.  
Shaky/Jittery Video  
Missing Pixels  
Reset the monitor to Factory Settings (Factory Reset).  
Check environmental factors.  
Relocate the monitor and test in another room.  
Cycle power On-Off.  
Pixel that is permanently Off is a natural defect that can  
occur in LCD technology.  
For more information on Dell Monitor Quality and Pixel  
Policy, see Dell Support site at:  
Troubleshooting  
51  
Stuck-on Pixels  
Cycle power On-Off.  
Pixel that is permanently off is a natural defect that can  
occur in LCD technology.  
For more information on Dell Monitor Quality and Pixel  
Policy, see Dell Support site at:  
Brightness Problems  
Geometric Distortion  
Reset the monitor to Factory Settings (Factory Reset).  
Adjust brightness & contrast controls via OSD.  
Reset the monitor to Factory Settings (Factory Reset).  
Adjust horizontal & vertical controls via OSD.  
Horizontal/Vertical  
Lines  
Reset the monitor to Factory Settings (Factory Reset).  
Perform monitor self-test feature check and determine if  
these lines are also in self-test mode.  
Check for bent or broken pins in the video cable  
connector.  
Run the built-in diagnostics.  
Synchronization  
Problems  
Reset the monitor to Factory Settings (Factory Reset).  
Perform monitor self-test feature check to determine if  
the scrambled screen appears in self-test mode.  
Check for bent or broken pins in the video cable  
connector.  
Restart the computer in the safe mode.  
Safety Related Issues Do not perform any troubleshooting steps.  
Contact Dell immediately.  
Intermittent  
Problems  
Ensure that the video cable connecting the monitor to  
the computer is connected properly and is secure.  
Reset the monitor to Factory Settings (Factory Reset).  
Perform monitor self-test feature check to determine if  
the intermittent problem occurs in self-test mode.  
Missing Color  
Perform monitor self-test feature check.  
Ensure that the video cable connecting the monitor to  
the computer is connected properly and is secure.  
Check for bent or broken pins in the video cable  
connector.  
52  
Troubleshooting  
Wrong Color  
Change the Color Setting Mode in the Color Settings  
OSD to Graphics or Video depending on the application.  
Try different Preset Modes in Color settings OSD.  
Adjust R/G/B value in Custom Color in Color settings  
OSD.  
Change the Input Color Format to RGB or YPbPr in  
the Color settings OSD.  
Run the built-in diagnostics.  
Image retention from  
a static image left  
on the monitor for a  
long period of time  
Use the Power Management feature to turn off  
the monitor at all times when not in use (for more  
information, see Power management modes).  
Alternatively, use a dynamically changing screensaver.  
Video Ghosting or  
Overshooting  
Change the Response Time in the Display OSD to  
Fast, Super Fast or Extreme depending on your  
application and usage.  
Troubleshooting  
53  
Product-specific problems  
Specific  
Possible Solutions  
Symptoms  
Screen image is too Check the Aspect Ratio setting in the Display settings  
small  
OSD.  
Reset the monitor to Factory Settings (Factory Reset).  
Cannot adjust the  
monitor with the  
buttons on the  
Turn Off the monitor, unplug the power cord, plug it back,  
and then turn On the monitor.  
Check if the OSD menu is locked. If yes, press and hold  
the menu button for 6 seconds to unlock.  
bottom of the panel  
No Input Signal  
when user controls  
are pressed  
Check the signal source. Ensure the computer is not in  
standby or sleep mode by moving the mouse or pressing  
any key on the keyboard.  
Check if the video cable is plugged in properly. Disconnect  
and reconnect the video cable if necessary.  
Reset the computer or video player.  
The picture does  
not fill the entire  
screen  
Due to different video formats (aspect ratio) of DVDs, the  
monitor may display in full screen.  
Run the built-in diagnostics.  
54  
Troubleshooting  
Appendix  
Safety Instructions  
WARNING: Use of controls, adjustments, or procedures other than  
those specified in this documentation may result in exposure to shock,  
electrical hazards, and/or mechanical hazards.  
For information on safety instructions, see the Safety Environment and  
Regulatory Information (SERI).  
FCC notices (U.S. Only) and other regulatory information  
For FCC notices and other regulatory information, see the regulatory compliance  
website located at www.dell.com/regulatory_compliance.  
Please follow these safety instructions for best performance, and long life for your  
monitor:  
The socket-outlet shall be installed near the equipment and shall be easily  
accessible.  
1.  
The equipment can be installed on wall or ceiling mounting in horizontal  
position.  
2.  
3.  
The monitor is equipped with a three-pronged grounded plug, a plug with a  
third (Grounding) pin.  
Do not use this product near water.  
4.  
5.  
Read these instructions carefully. Keep this document for future reference.  
Follow all warnings and instructions marked on product.  
Excessive sound pressure from earphones and headphones can cause hearing  
loss. Adjustment of the equalizer to maximum increases the earphones and  
headphones output voltage and therefore the sound pressure level.  
6.  
Appendix  
55  
 
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find  
contact information on your purchase invoice, packing slip, bill, or Dell  
product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be available  
in your area.  
To get online Monitor support content:  
1.  
To contact Dell for sales, technical support, or customer service issues:  
1.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
2.  
Click Contact Us on the left side of the page.  
3.  
4.  
5.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
56  
Appendix  
 

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