BROTHER HL 3170CDW 02 User Manual

User’s Guide  
Brother Color Printer  
HL-3150CDN  
HL-3170CDW  
For visually-impaired users  
You can read this manual with Screen Reader ‘text-to-speech’ software.  
You must set up the hardware and install the driver before you can use the machine.  
Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.  
Please read this User’s Guide thoroughly before you use the machine.  
Please visit us at http://solutions.brother.com/ where you can get product support, the latest driver updates and utilities,  
and answers to frequently asked questions (FAQs) and technical questions.  
Note: Not all models are available in all countries.  
Version 0  
ARL/ASA/NZ/SAF/GLF  
Using the documentation  
Thank you for buying a Brother machine! Reading the documentation will help you make the most of your  
machine.  
Symbols and conventions used in the documentation  
The following symbols and conventions are used throughout the documentation.  
WARNING indicates a potentially hazardous situation which, if not avoided,  
could result in death or serious injuries.  
WARNING  
IMPORTANT indicates a potentially hazardous situation which, if not avoided,  
may result in damage to property or loss of product functionality.  
IMPORTANT  
Notes tell you how you should respond to a situation that may arise or give tips  
about how the operation works with other features.  
NOTE  
Electrical Hazard icons alert you to possible electrical shocks.  
Fire Hazard icons alert you to the possibility of a fire.  
Hot Surface icons warn you not to touch machine parts that are hot.  
Prohibition icons indicate actions that must not be performed.  
Bold  
Bold style identifies keys on the machine control panel or computer screen.  
Italicized style emphasizes an important point or refers you to a related topic.  
Courier New font identifies the messages shown on the LCD of the machine.  
Italics  
Courier New  
NOTE  
®
If you are using a tablet running Windows 8, you can make your selections either by tapping the screen  
or by clicking with your mouse.  
ii  
Table of Contents  
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iii  
iv  
v
Printing Methods  
1
1
1
About this Machine  
1
Front view and Back view  
1
2
1
5
8
9
10  
11  
4
3
7
6
1 Face-down output tray support flap (support flap)  
2 Control panel with a Liquid Crystal Display (LCD)  
3 Manual feed slot cover  
4 Paper tray  
5 Face-down output tray  
6 Manual Feed Slot  
7 Top cover  
8 Back cover (Face-up output tray when open)  
9 AC power connector  
10 10BASE-T / 100BASE-TX  
11 USB port  
NOTE  
Most of the illustrations in this User’s Guide show the HL-3170CDW.  
1
     
Printing Methods  
Acceptable paper and other print media  
1
1
Print quality may vary according to the type of paper you are using.  
You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper,  
recycled paper, labels, envelopes or Glossy paper (see Print media on page 189).  
For best results, follow the instructions below:  
DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams  
or misfeeds.  
For correct printing, you must choose the same paper size from your software application as the paper in  
the tray.  
Avoid touching the printed surface of the paper immediately after printing.  
Before you buy a lot of paper, test a small quantity to make sure that the paper is appropriate for the  
machine.  
Type and size of paper  
1
The machine feeds paper from the installed standard paper tray or the manual feed slot.  
The names for the paper trays in the printer driver and this Guide are as follows:  
Tray  
Name  
Tray 1  
Manual  
Paper tray  
Manual feed slot  
2
       
Printing Methods  
Paper capacity of the paper trays  
Paper size  
1
Paper types  
No. of sheets  
up to 250 sheets  
(80 gsm)  
1
Paper Tray  
(Tray 1)  
A4, Letter, Legal, B5 (JIS),  
Executive, A5,  
Plain paper, Thin paper and  
Recycled paper  
A5 (Long Edge), A6, Folio  
Manual feed slot  
Width:  
76.2 to 216 mm  
Plain paper, Thin paper,  
Thick paper, Thicker paper,  
Bond paper, Recycled paper,  
Envelopes, Labels and  
Glossy Paper  
1 sheet  
1 Envelope  
Length:  
116 to 355.6 mm  
1
Folio size is 215.9 mm x 330.2 mm.  
Recommended paper specifications  
1
The following paper specifications are appropriate for this machine.  
Basis weight  
Thickness  
75-90 gsm  
80-110 μm  
Roughness  
Higher than 20 sec.  
3
Stiffness  
90-150 cm /100  
Grain direction  
Volume resistivity  
Surface resistivity  
Long grain  
9
11  
10e -10e ohm  
9
12  
10e -10e ohm-cm  
CaCO (Neutral)  
Filler  
3
Ash content  
Brightness  
Opacity  
Below 23 wt%  
Higher than 80%  
Higher than 85%  
Use plain paper that is suitable for laser/LED machines to make copies.  
Use paper that is 75 to 90 gsm.  
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.  
This machine can use recycled paper that meets DIN 19309 specifications.  
(Before you put paper in this machine, see Important information for choosing your paper on page 193.)  
3
         
Printing Methods  
Handling and using special paper  
1
The machine is designed to work well with most types of xerographic and bond paper. However, some paper  
variables may have an effect on print quality or handling reliability. Always test samples of paper before  
purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep  
the paper flat and away from moisture, direct sunlight and heat.  
1
Some important guidelines when selecting paper are:  
DO NOT use inkjet paper because it may cause a paper jam or damage your machine.  
Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200 °C.  
If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may  
exhibit degraded performance.  
Types of paper to avoid  
1
IMPORTANT  
Some types of paper may not perform well or may cause damage to your machine.  
DO NOT use paper:  
• that is highly textured  
• that is extremely smooth or shiny  
• that is curled or warped  
1
1
1 A curl of 2 mm or greater may cause jams to occur.  
• that is coated or has a chemical finish  
• that is damaged, creased or folded  
• that exceeds the recommended weight specification in this guide  
• with tabs and staples  
• with letterheads using low temperature dyes or thermography  
• that is multipart or carbonless  
• that is designed for inkjet printing  
If you use any of the types of paper listed above, they may damage your machine. This damage is not  
covered under any Brother warranty or service agreement.  
4
 
Printing Methods  
Envelopes  
1
Most envelopes can be used with your machine. However, some envelopes may have feed and print-quality  
problems because of the way they have been made. Envelopes should have edges with straight,  
well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality  
envelopes from a supplier who understands that you will be using the envelopes in a laser machine.  
1
We recommend that you print a test envelope to make sure the print results are what you want.  
Types of envelopes to avoid  
1
IMPORTANT  
DO NOT use envelopes:  
• that are damaged, curled, wrinkled or an unusual shape  
• that are extremely shiny or textured  
• with clasps, staples, snaps or tie strings  
• with self-adhesive closures  
• that are of a baggy construction  
• that are not sharply creased  
• that are embossed (have raised writing on them)  
• that were previously printed by a laser/LED printer  
• that are pre-printed on the inside  
• that cannot be arranged neatly when stacked  
• that are made of paper that weighs more than the paper weight specifications for the machine  
• with edges that are not straight or consistently square  
• with windows, holes, cut-outs or perforations  
• with glue on surface as shown in figure below  
• with double flaps as shown in figure below  
• with sealing flaps that are not folded down when purchased  
5
   
Printing Methods  
• with each side folded as shown in figure below  
1
If you use any of the types of envelopes listed above, they may damage your machine. This damage may  
not be covered under any Brother warranty or service agreement.  
Labels  
1
Most labels can be used with your machine. Labels should have an adhesive that is acrylic-based since this  
material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with  
any part of the machine, because the label stock may stick to the drum units or rollers and cause jams and  
print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so  
that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling  
off and causing serious jams or print problems.  
All labels used in this machine must be able to withstand a temperature of 200 °C for a period of 0.1 seconds.  
Types of labels to avoid  
1
Do not use labels that are damaged, curled, wrinkled or an unusual shape.  
IMPORTANT  
• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.  
• DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.  
• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels  
exceeding this specification may not feed or print correctly and may cause damage to your machine.  
6
 
Printing Methods  
Unprintable area when printing from a computer  
1
The figures below show maximum unprintable areas. The unprintable areas may vary depending on the  
paper size or settings in the application you are using.  
1
Usage  
Document  
Size  
Top (1)  
Left (2)  
1
Bottom (3)  
4.23 mm  
Right (4)  
4.23 mm  
Print  
Letter  
A4  
4.23 mm  
4.23 mm  
4.23 mm  
4.23 mm  
2
4
Legal  
3
7
 
Printing Methods  
Loading paper  
1
1
Loading paper and print media  
1
The machine can feed paper from the standard paper tray or the manual feed slot.  
When you put paper into the paper tray, note the following:  
If your application software supports paper size selection on the print menu, you can select it through the  
software. If your application software does not support it, you can set the paper size in the printer driver or  
by using the control panel keys.  
Loading paper in the standard paper tray  
1
Load up to 250 sheets of paper in the standard paper tray (Tray 1). Paper can be loaded up to the maximum  
paper mark (  
) which is identified on the right side of the paper tray. (For the recommended paper to use,  
Printing on plain paper, thin paper or recycled paper from Tray 1  
1
a Pull the paper tray completely out of the machine.  
8
     
Printing Methods  
b While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are  
loading in the tray. Make sure that the guides are firmly in the slots.  
1
1
c Fan the stack of paper well to avoid paper jams and misfeeds.  
9
Printing Methods  
d Put paper in the tray and make sure:  
The paper is below the maximum paper mark (  
Over filling the paper tray will cause paper jams.  
The side to be printed on is face down.  
) (1).  
1
The paper guides touch the sides of the paper so it will feed correctly.  
1
e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.  
f Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each  
page as soon as it comes out of the machine.  
1
10  
Printing Methods  
g Choose the following settings from each drop-down list of the printer driver.  
Paper Size  
1
A4  
B5  
Letter  
Legal  
Folio  
Executive  
A5  
A6  
JIS B5  
A5 Long Edge  
For the acceptable paper sizes, see Type and size of paper on page 2.  
Media Type  
Plain Paper  
Thin Paper  
Recycled Paper  
Paper Source  
Tray1  
For any other settings, see Driver and Software in Chapter 2.  
NOTE  
The name of options in the drop-down lists may vary depending on your operating system and its version.  
h Send the print data to the machine.  
11  
Printing Methods  
Loading paper in the Manual feed slot  
1
(For the recommended paper to use, see Acceptable paper and other print media on page 2.)  
1
NOTE  
The machine turns on the Manual Feed mode when you put paper in the manual feed slot.  
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot  
1
a Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each  
page as soon as it comes out of the machine.  
1
b Open the manual feed slot cover.  
12  
 
Printing Methods  
c Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going  
to use.  
1
d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper  
presses against the paper feed rollers. Continue pressing the paper against the rollers for about two  
seconds, or until the machine grabs the paper and pulls it in further.  
NOTE  
• If the error message Jam Inside appears on the LCD, the machine cannot grasp and pull the paper.  
Reset the machine by removing the paper and then pressing Cancel on the control panel. Reinsert the  
paper and be sure to press it firmly against the rollers.  
• Put the paper into the manual feed slot with the side to be printed on face up.  
• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper  
may not be fed correctly, resulting in a skewed printout or a paper jam.  
• Pull the paper out completely when you retry putting the paper into the manual feed slot.  
• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.  
• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an  
error may occur and the machine will stop printing.  
13  
 
Printing Methods  
e Choose the following settings from each drop-down list of the printer driver.  
Paper Size  
1
Width: 76.2 to 216 mm  
Length: 116 to 355.6 mm  
Customized paper size  
1
Define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in BR-Script  
printer driver for Windows®, or Manage Custom Sizes... in Macintosh printer drivers.  
For the acceptable paper sizes, see Type and size of paper on page 2.  
Media Type  
Plain Paper  
Thin Paper  
Recycled Paper  
Bond Paper  
Paper Source  
Manual  
For any other settings, see Driver and Software in Chapter 2.  
NOTE  
The name of options in the drop-down lists may vary depending on your operating system and its version.  
f Send the print data to the machine.  
g After the LCD shows Manual Feed, return to step d to put in the next sheet of paper. Repeat for each  
page you want to print.  
NOTE  
The LCD will show Manual Feed until a sheet of paper is put in the manual feed slot.  
14  
 
Printing Methods  
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot  
1
When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the  
manual feed slot through to the back of the machine. Use this paper feed and output method when you want  
to print on thick paper, labels, envelopes or glossy paper. (For the recommended paper to use, see  
1
a Open the back cover (face-up output tray).  
b (For printing envelopes only)  
Pull down the two grey levers, one on the left side and one on the right side, toward you as shown in the  
illustration below.  
15  
   
Printing Methods  
c Open the manual feed slot cover.  
1
d Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going  
to use.  
16  
Printing Methods  
e Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper  
presses against the paper feed rollers. Continue pressing the paper against the rollers for about two  
seconds, or until the machine grabs the paper and pulls it in further.  
1
NOTE  
• If the error message Jam Inside appears on the LCD, the machine cannot grasp and pull the paper.  
Reset the machine by removing the paper and then pressing Cancel on the control panel. Reinsert the  
paper and be sure to press it firmly against the rollers.  
• Put the paper into the manual feed slot with the side to be printed on face up.  
• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper  
may not be fed correctly, resulting in a skewed printout or a paper jam.  
• Pull the paper out completely when you retry putting the paper into the manual feed slot.  
• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.  
• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an  
error may occur and the machine will stop printing.  
17  
 
Printing Methods  
f Choose the following settings from each drop-down list of the printer driver.  
Paper Size  
1
(For printing on thick paper, labels or glossy paper)  
A4  
Letter  
A6  
Legal  
B5  
Executive  
A5  
A5 Long Edge  
3 x 5  
JIS B5  
Folio  
Customized paper size  
(For printing envelopes)  
Com-10  
DL  
C5  
Monarch  
Customized paper size  
1
Define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in BR-Script  
printer driver for Windows®, or Manage Custom Sizes... in Macintosh printer drivers.  
For the acceptable paper sizes, see Type and size of paper on page 2.  
Media Type  
(For printing on thick paper, labels or glossy paper)  
Thick Paper  
Thicker Paper  
Glossy Paper  
Label  
(For printing envelopes)  
Envelopes  
Env. Thin  
Env. Thick  
Paper Source  
Manual  
For any other settings, see Driver and Software in Chapter 2.  
NOTE  
• The name of options in the drop-down lists may vary depending on your operating system and its version.  
• When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot,  
even if Manual is not selected as the paper source.  
®
• When you use Envelope #10, choose Com-10 (for Windows ) or Envelope #10 (for Macintosh) from the  
Paper Size drop-down list.  
• For other envelopes that are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose  
®
User Defined... (for Windows printer driver), PostScript Custom Page Size (for BR-Script printer driver  
®
for Windows ) or Manage Custom Sizes... (for Macintosh printer driver).  
g Send the print data to the machine.  
18  
 
Printing Methods  
h After the LCD shows Manual Feed, return to step e to put in the next sheet of paper.  
i (For printing envelopes only)  
1
When you have finished printing, reset the two grey levers that you pulled down in step b back to their  
original positions.  
j Close the back cover (face-up output tray).  
NOTE  
• The LCD will show Manual Feed until a sheet of paper or an envelope is put in the manual feed slot.  
• Remove each page or envelope immediately after printing. Letting pages or envelopes become stacked  
may cause the paper to jam or curl.  
19  
Printing Methods  
2-sided printing  
1
®
1
The supplied printer drivers all enable 2-sided printing. (Windows Users) For more information about how  
to choose the settings, see the Help text in the printer driver.  
Guidelines for printing on both sides of the paper  
1
If the paper is thin, it may wrinkle.  
If paper is curled, straighten it and put it back in the paper tray. If the paper continues to curl, replace the  
paper.  
If the paper is not feeding correctly, it may be curled. Remove the paper and straighten it. If the paper  
continues to curl, replace the paper.  
When you use the manual 2-sided function, it is possible that there may be paper jams or poor print quality.  
(If there is a paper jam, see Paper jams on page 163. If you have a print quality problem, see Improving  
NOTE  
Make sure that the paper tray is completely inserted in the machine.  
20  
   
Printing Methods  
Automatic 2-sided printing  
1
If you are using the Macintosh Printer Driver, see 2-sided Printing on page 71.  
1
®
Automatic 2-sided printing with the Windows printer driver  
1
a Choose the following settings from each menu of the printer driver.  
Paper Size  
A4  
Media Type  
Plain Paper  
Recycled Paper  
Manual  
Thin Paper  
Paper Source  
Tray1  
2-sided / Booklet  
2-sided  
2-sided Type in 2-sided Settings  
There are four options for each orientation (see 2-sided / Booklet on page 33).  
Binding Offset in 2-sided Settings  
Specify the offset for binding (see 2-sided / Booklet on page 33).  
NOTE  
• Do not use bond paper.  
• The name of options in the drop-down lists may vary depending on your operating system and its version.  
For any other settings, see Driver and Software in Chapter 2.  
b Send the print data to the machine. The machine will print on both sides of the paper automatically.  
21  
 
Printing Methods  
®
Automatic 2-sided printing with the BR-Script printer driver for Windows  
1
a Choose the following settings from each menu of the printer driver.  
1
Paper Size  
A4  
Media Type  
Plain Paper  
Recycled Paper  
Manual Feed  
Thin Paper  
Paper Source  
Tray1  
Print on Both Sides  
Flip on Short Edge  
Flip on Long Edge  
Page Order  
Front to Back  
Back to Front  
NOTE  
• Do not use bond paper.  
• The name of options in the drop-down lists may vary depending on your operating system and its version.  
For any other settings, see Driver and Software in Chapter 2.  
b Send the print data to the machine. The machine will print on both sides of the paper automatically.  
22  
Printing Methods  
Manual 2-sided printing  
1
®
1
The BR-Script printer driver for Windows does not support manual 2-sided printing.  
If you are using the Macintosh Printer Driver, see Manual 2–sided Printing on page 71.  
®
Manual 2-sided printing with the Windows printer driver  
1
a Choose the following settings from each drop-down list of the printer driver.  
Paper Size  
You can use all the paper sizes specified for the tray you are using.  
Media Type  
You can use all the media types that are specified for the tray you are using, except envelopes and  
labels, which have only one print side.  
Paper Source  
Tray1  
Manual  
2-sided / Booklet  
2-sided (Manual)  
2-sided Type in 2-sided Settings  
There are four options for each orientation (see 2-sided / Booklet on page 33).  
Binding Offset in 2-sided Settings  
Specify the offset for binding (see 2-sided / Booklet on page 33).  
For any other settings, see Driver and Software in Chapter 2.  
b Send the print data to the machine. The machine will print all the even-numbered pages on one side of  
®
the paper first. Then, the Windows driver instructs you (with a pop-up message) to reinsert the paper  
to print the odd-numbered pages.  
NOTE  
Before reinserting the paper, straighten it well, or you may get a paper jam. Very thin or thick paper is not  
recommended.  
23  
 
Driver and Software  
2
2
Printer driver  
2
2
A printer driver is software that translates data from the format used by a computer to the format that a  
particular printer needs. Typically, this format is page description language (PDL).  
®
The printer drivers for the supported versions of Windows and Macintosh are on the CD-ROM we have  
supplied or on the Brother Solutions Center website at http://solutions.brother.com/. Install the drivers by  
following the steps in the Quick Setup Guide. The latest printer drivers can be downloaded from the Brother  
Solutions Center website at:  
®
For Windows  
2
2
2
®
Windows printer driver (the recommended printer driver for this product)  
®
BR-Script printer driver (PostScript 3™ language emulation, for HL-3170CDW)  
1
Install the driver using the Custom Install from the CD-ROM.  
For Macintosh  
Macintosh printer driver (the recommended printer driver for this product)  
®
BR-Script printer driver (PostScript 3™ language emulation, for HL-3170CDW)  
1
For the installation instruction of the driver, visit us at http://solutions.brother.com/.  
For Linux  
LPR printer driver  
CUPS printer driver  
1
For more information and to download the printer driver for Linux please visit your model page at http://solutions.brother.com/ or use the link on  
the CD-ROM we have supplied.  
2
Depending on Linux distributions, the driver may not be available or it may be released after the initial release of your model.  
24  
               
Driver and Software  
Printing a document  
2
When the machine receives data from your computer, it begins printing by picking up paper from the paper  
tray or manual feed slot. The manual feed slot can feed many types of paper and envelopes (see Paper  
2
a From your application, choose the Print command.  
If any other printer drivers are installed on your computer, choose Brother HL-XXXX series (where  
XXXX is your model name) as your printer driver from the Print or Print Settings menu in your software  
application, and then click OK or Print to begin printing.  
b Your computer sends the data to the machine. The Data LED will blink and the LCD will show  
Printing.  
c When the machine finishes printing all the data, the Data LED finishes blinking.  
NOTE  
• Select the paper size and orientation in your application software.  
• If your application software does not support your custom paper size, choose the next largest paper size.  
• Then adjust the print area by changing the right and left margins in your application software.  
25  
 
Driver and Software  
Printer driver settings  
2
You can change the following printer settings when you print from your computer:  
®
BR-Script printer Macintosh Printer BR-Script printer  
Windows printer  
driver  
2
driver for  
Driver  
driver for  
®
Macintosh  
Windows  
(HL-3170CDW  
only)  
(HL-3170CDW  
only)  
Paper Size  
Orientation  
Copies  
Media Type  
Print Quality  
Colour/Mono  
Multiple Page  
2–sided / Booklet  
Paper Source  
Scaling  
Reverse Print  
Use Watermark  
Header-Footer Print  
Toner Save Mode  
Secure Print  
Administrator  
User Authentication  
Colour Calibration  
Use Reprint  
Sleep Time  
Improve Print Output  
Skip Blank Page  
Print Text in Black  
Print Profile  
1
2
Manual 2-sided printing is not available with the BR-Script printer driver for Windows®.  
Booklet is not available with the Macintosh printer driver and the BR-Script printer driver for Macintosh.  
26  
     
Driver and Software  
®
Windows  
2
Accessing the printer driver settings  
2
2
®
®
a (For Windows XP and Windows Server 2003)  
Click Start, and then Printers and Faxes.  
®
®
(For Windows Vista and Windows Server 2008)  
Click the (Start) button, Control Panel, Hardware and Sound, and then Printers.  
(For Windows 7 and Windows Server 2008R2)  
®
®
Click the  
(Start) button, and then click Devices and Printers.  
b Right-click the Brother HL-XXXX series icon (where XXXX is your model name) and select  
Printer properties (Properties), and Brother HL-XXXX series if necessary. The printer properties  
dialog box appears.  
c Choose the General tab and then click Preferences... (Printing Preferences...). To configure the tray  
settings, click the Device Settings tab.  
27  
     
Driver and Software  
Features in the Windows® printer driver  
For more information, see the Help text in the printer driver.  
NOTE  
2
2
®
• The screens in this section are from Windows 7. The screens on your PC will vary depending on your  
operating system.  
• To access the printer driver settings, see Accessing the printer driver settings on page 27.  
Basic tab  
2
Change the Page Layout settings by clicking the illustration on the left side of the Basic tab.  
1
4
2
3
5
a Choose the Paper Size, Orientation, Copies, Media Type, Print Quality, Colour / Mono and  
Document Type (1).  
b Choose Multiple Page and 2-sided / Booklet (2).  
c Choose the Paper Source (3).  
d Review the displayed list of settings (4).  
e Click OK to confirm the settings.  
To return to the default settings, click Default, then OK.  
NOTE  
If you want to preview your document before printing, select the Print Preview check box (5).  
28  
   
Driver and Software  
Paper Size  
2
From the drop-down box choose the Paper Size you are using.  
Orientation  
2
Orientation selects the position of how your document will be printed (Portrait or Landscape).  
2
Portrait (Vertical)  
Landscape (Horizontal)  
Copies  
2
The copies selection sets the number of copies that will be printed.  
Collate  
With the Collate check box selected, one complete copy of your document will be printed and then  
repeated for the number of copies you selected. If the Collate check box is not selected, then each page  
will be printed for all the copies selected before the next page of the document is printed.  
Collate selected  
Collate deselected  
Media Type  
2
You can use the following types of media in your machine. For the best print quality, select the type of media  
that matches the paper you are using.  
Plain Paper  
Thin Paper  
Thick Paper  
Thicker Paper  
Bond Paper  
Envelopes  
Env. Thick  
Env. Thin  
Recycled Paper  
Label  
Glossy Paper  
29  
Driver and Software  
NOTE  
• When using ordinary plain paper 60 to 105 gsm choose Plain Paper. When using heavier weight paper  
or rough paper choose Thick Paper or Thicker Paper. For bond paper, choose Bond Paper.  
• When you are using envelopes, choose Envelopes. If the toner is not fixed to the envelope correctly when  
Envelopes has been selected, choose Env. Thick. If the envelope is crumpled when Envelopes has  
been selected, choose Env. Thin. For more information, see Paper capacity of the paper trays on page 3.  
2
Print Quality  
2
Choose one of the following print quality settings.  
Normal (600 x 600 dpi)  
600×600 dpi. Recommended for ordinary printing. Good print quality with reasonable print speeds.  
Fine (2400 dpi class)  
2400 dpi class. The finest print mode. Use this mode to print precise images such as photographs. Since  
the print data is much larger than in Normal mode, processing time / data transfer time and print time will  
be longer.  
NOTE  
The print speed will change depending on the print quality setting you choose. Higher print quality takes  
longer to print, while lower print quality takes less time to print.  
Colour / Mono  
2
Choose the appropriate Colour/Mono setting:  
Auto  
The machine checks the content of your documents for colour. If colour is detected, it prints in colour. If  
no colour content is detected, it prints in monochrome. The total print speed may become slower.  
Colour  
When your document contains colour and you want to print it in colour, select this mode.  
Mono  
Select this mode if your document has only black and greyscale text and/or objects. If your document  
contains colour, selecting Mono mode prints your document in 256 levels of grey.  
NOTE  
• Sometimes a document can contain colour information even if it appears to be monochrome (for example,  
grey areas can actually be made from a combination of colours).  
• If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a colour document, the  
print job cannot be completed. You can start the print job again in Mono mode, as long as black toner is  
available.  
30  
Driver and Software  
Document Type  
2
Use Document Type to automatically select the optimal settings for printing the relevant type of data.  
Document (Standard)  
Use this mode for printing a combination of graphics and text.  
Photo / Image  
2
Use this mode for printing photos or images.  
Document (Mixed)  
Use this mode for printing combinations of graphics/text and photos/images.  
NOTE  
This mode takes longer to print the data.  
Manual  
Choosing Manual allows you to select the settings manually by clicking the Settings button.  
Settings dialog box  
2
To change the following settings, click Settings... in the Basic tab.  
Colour Mode  
The following options are available in colour Matching mode:  
Normal  
This is the default colour mode.  
Vivid  
The colour of all elements are adjusted to become a more vivid colour.  
Auto  
The printer driver selects the Colour Mode type.  
NOTE  
Using this mode may take longer to print the data.  
None  
Import...  
To adjust the print configuration of a particular image, click Settings. When you have finished adjusting  
the image parameters, such as brightness and contrast, import those settings as a print configuration file.  
Use the Export... function to create a print configuration file from the current settings.  
Export...  
To adjust the print configuration of a particular image, click Settings. When you have finished adjusting  
the image parameters, such as brightness and contrast, export those settings as a print configuration file.  
Use the Import... function to load a previously exported configuration file.  
31  
 
Driver and Software  
Improve Grey Colour  
You can improve the image quality of a shaded area.  
Enhance Black Printing  
If a black graphic does not print correctly, choose this setting.  
Improve Thin Line  
2
You can improve the image quality of thin lines.  
Improve Pattern Printing  
Select this option if printed fills and patterns are different from the patterns and fills you see on your  
computer.  
Multiple Page  
2
The Multiple Page selection can reduce the image size of a page to allow multiple pages to be printed on one  
sheet of paper or to enlarge the image size for printing one page on multiple sheets of paper.  
Page Order  
When the N in 1 option is selected, the page order can be selected from the drop-down list.  
Border Line  
When using the Multiple Page feature to print multiple pages on one sheet, you can choose to have a solid  
border, dash border or no border around each page on the sheet.  
Print cut-out line  
When the 1 in NxN pages option is selected, the Print cut-out line option can be selected. This option  
allows you to print a faint cut-out line around the printable area.  
32  
Driver and Software  
2-sided / Booklet  
2
To print a booklet or do 2-sided printing, use this function.  
None  
Disable 2-sided printing.  
2
2-sided / 2-sided (Manual)  
To do 2-sided printing, use these options.  
2-sided  
The machine prints on both sides of the paper automatically.  
2-sided (Manual)  
The machine prints all the even numbered pages first. Then the printer driver will stop and show the  
instructions required to re-insert the paper. When you click OK the odd numbered pages will be printed.  
When you choose 2-sided or 2-sided (Manual), the 2-sided Settings... button becomes available to  
choose. You can set following settings in the 2-sided Settings dialog box.  
2-sided Type  
There are four types of 2-sided binding directions available for each orientation.  
Portrait  
Long Edge (Left)  
Long Edge (Right)  
Short Edge (Top)  
Short Edge (Bottom)  
Landscape  
Long Edge (Top)  
Long Edge (Bottom)  
Short Edge (Right)  
Short Edge (Left)  
Binding Offset  
When you check Binding Offset, you can also specify the offset for binding in inches or millimetres.  
33  
 
Driver and Software  
Booklet / Booklet (Manual)  
Use this option to print a document in booklet format using 2-sided printing; it will arrange the document  
according to the correct page number and allow you to fold at the centre of the print output without having  
to change the order of the page numbers.  
2
Booklet  
The machine prints on both sides of the paper automatically.  
Booklet (Manual)  
The machine prints all the even numbered sides first. Then the printer driver will stop and show the  
instructions required to re-install the paper. When you click OK the odd numbered sides will be printed.  
When you choose Booklet or Booklet (Manual), the 2-sided Settings... button becomes available to  
choose. You can set the following settings in the 2-sided Settings dialog box.  
2-sided Type  
There are two types of 2-sided binding directions available for each orientation.  
Portrait  
Landscape  
Left Binding  
Right Binding  
Top Binding  
Bottom Binding  
Booklet Printing Method  
When Divide into Sets is selected:  
This option allows you to print the whole booklet in smaller individual booklet sets, and it still allows you  
to fold at the center of the smaller individual booklet sets without having to change the order of the page  
numbers. You can specify the number of sheets in each smaller booklet can be set, from 1 to 15. This  
option is helpful for folding a printed booklet that has a large number of pages.  
Binding Offset  
Check Binding Offset to specify the offset for binding in inches or millimetres.  
Paper Source  
2
You can choose Auto Select, Tray1 or Manual and specify separate trays for printing the first page and for  
printing from the second page onward.  
34  
 
Driver and Software  
Print Preview  
2
Preview a document before it is printed. If you check the Print Preview check box the Print Preview Viewer  
window will open before printing starts.  
2
1
2
Page List Area (1)  
The Page List Area displays the page numbers for the actual pages that will be printed. If you chose a  
page in this list, a preview of the print results for the page will be displayed in the Preview Area. If you do  
not want to print a page, deselect the check box.  
Preview Area (2)  
The Preview Area displays a preview of the print results for the pages chosen in the Page List Area.  
NOTE  
• If the Booklet setting was selected in the Printer driver settings, you cannot use the Print Preview function.  
• If the 2-sided setting was selected in the Printer driver settings, you cannot delete pages using the Page  
List Area.  
35  
Driver and Software  
Advanced tab  
2
2
1
2
3
4
5
6
7
8
9
Change the tab settings by clicking the following selections:  
Scaling (1)  
Reverse Print (2)  
Use Watermark (3)  
Header-Footer Print (4)  
Toner Save Mode (5)  
Secure Print (6)  
Administrator (7)  
User Authentication (8)  
Other Print Options (9)  
Scaling  
2
You can change the scale of the print image.  
Reverse Print  
2
Select Reverse Print to rotate the page 180 degrees.  
36  
   
Driver and Software  
Use Watermark  
2
Put a logo or text to your document as a watermark. Choose one of the preset Watermarks, or use a bitmap  
file that you have created. Check Use Watermark, and then click the Settings... button.  
Watermark Settings  
2
2
Bring To Front  
This option will overlay the selected characters or image onto your printed document.  
In Outline Text  
Check In Outline Text if you only want to print an outline of a text watermark.  
Custom Settings  
Print one watermark on the first page and another watermark on the following pages.  
Edit Watermark  
Click the Add button to add the watermark settings, and then choose Use Text or Use Bitmap File in  
Watermark Style.  
37  
Driver and Software  
2
Title  
Enter an appropriate title for the watermark.  
Text  
Enter your Watermark Text into the Text box, and then choose the Font, Style, Size and  
Choose Colour....  
Bitmap  
Enter the file name and location of your bitmap image in the File box, or click Browse to search for the  
file. The scaling of the bitmap image can be adjusted from 25 - 999%.  
Position  
Use this setting to control the position of the watermark on the page.  
38  
Driver and Software  
Header-Footer Print  
2
When this feature is enabled, it will print the date and time on your document from your computer’s system  
clock and the PC login user name or the text you entered. Click Settings to customize.  
ID Print  
2
Select Login User Name to print your PC login user name. To print a different name, select Custom and  
type a name in the Custom text box.  
Toner Save Mode  
2
Conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The  
default setting is Off.  
NOTE  
We do not recommend Toner Save Mode for printing photo or greyscale images.  
Secure Print  
2
Secure documents are documents that are password protected when they are sent to the machine. Only the  
people who know the password will be able to print them. Since the documents are secured at the machine,  
you must enter the password using the control panel of the machine to print them.  
To send a secured document:  
a Click Settings... from Secure Print and check Secure Print.  
b Enter your password and click OK.  
c To print a secured document, you must enter your password using the control panel of the machine (see  
To delete a secured document:  
You must use the control panel of the machine to delete a secured document (see Printing Secure data  
39  
 
Driver and Software  
Administrator  
2
Administrators have the authority to limit access to functions such as scaling and watermark.  
2
Password  
Type the password in this box.  
NOTE  
Click Set Password... to change the password.  
Copies Lock  
Locks the Copies selection in the Basic tab to prevent users from printing multiple copies.  
Multiple Page & Scaling Lock  
Locks the multiple page and scaling settings.  
Colour / Mono Lock  
Locks the Colour/Mono settings as Mono to prevent colour printing.  
Watermark Lock  
Locks the settings of the Watermark option to prevent changes being made.  
Header-Footer Print Lock  
Locks the settings of the Header-Footer Print option to prevent changes being made.  
40  
 
Driver and Software  
User Authentication  
2
If you are restricted from PC Print by the Secure Function Lock 2.0 feature, you must set your ID and PIN in  
the User Authentication Settings dialog box. Click Settings in User Authentication and enter your ID and  
PIN. If your PC login name is registered to Secure Function Lock 2.0, you can select the  
Use PC Login Name check box instead of entering your ID and PIN.  
2
More information about Secure Function Lock 2.0, see Network User's Guide  
NOTE  
• If you are using the machine on a network, you can click Check Print Status to see your ID information,  
such as the restricted features and the remaining number of pages you are allowed to print. The  
Authentication result dialog box will appear.  
• If you are using the machine on a network, you can check the Show print status before printing check  
box to cause the Authentication result dialog box to open each time you print.  
• If you want to enter your ID and PIN each time you print, select the Enter ID Name/PIN for each print job  
check box.  
Other Print Options  
2
You can set the following in Printer Function:  
Colour Calibration  
Use Reprint  
Sleep Time  
Improve Print Output  
Skip Blank Page  
Print Text in Black  
41  
 
Driver and Software  
Colour Calibration  
2
The output density of each colour may vary depending on the temperature and humidity of the environment  
the machine is in. This setting helps you to improve colour density by letting the printer driver use the colour  
calibration data stored in your machine.  
2
Use Calibration Data  
If you select this check box, the printer driver will use the calibration data retrieved from the machine to set  
colour matching in the printer driver. This will ensure consistent print quality.  
Get Device Data Automatically  
If you select this check box, the printer driver will use the colour calibration data from your machine.  
Start Colour Calibration  
If you click this button, your machine will start the colour calibration, and then the printer driver will use the  
calibration data from your machine.  
Use Reprint  
2
The machine stores the print jobs sent to it in memory. You can reprint the last job without sending the data  
again from your computer. For more information about the Reprint function, see Reprinting documents  
NOTE  
To prevent other people from printing your data using the Reprint function, deselect the Use Reprint  
check box.  
42  
   
Driver and Software  
Sleep Time  
2
When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep mode,  
the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will be  
reset to the specific time set at the factory; this can be altered in the driver. Intelligent Sleep mode adjusts to  
the most appropriate timeout setting depending on the frequency of your machine use.  
2
While the machine is in Sleep mode, the LCD shows Sleep, but the machine can still receive data. Receiving  
a print job will wake up the machine to start printing.  
Improve Print Output  
2
This feature allows you to improve a print quality problem.  
Reduce Paper Curl  
If you choose this setting, the paper curl may be reduced.  
If you are printing only a few pages, you do not need to choose this setting. We recommend that you  
change the printer driver setting in Media Type to a thin setting.  
NOTE  
This operation will decrease the temperature of the machine's fusing process.  
Improve Toner Fixing  
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not provide  
enough improvement, change the printer driver setting in Media Type to a thick setting.  
NOTE  
This operation will increase the temperature of the machine's fusing process.  
43  
Driver and Software  
Skip Blank Page  
2
If Skip Blank Page is selected, the printer driver detects blank pages and excludes them from printing.  
NOTE  
This option does not work when you choose the following options:  
2
Use Watermark  
Header-Footer Print  
N in 1 and 1 in NxN Pages in Multiple Page  
2-sided (Manual), Booklet, Booklet (Manual) and 2-sided with Binding Offset in 2-sided / Booklet  
Print Text in Black  
2
This function enables printing all text in Black only.  
NOTE  
It may not work with certain characters.  
44  
Driver and Software  
Print Profiles tab  
2
Print Profiles are editable presets designed to give you quick access to frequently used printing  
configurations.  
2
5
1
2
4
3
Print profile list box (1)  
Delete Profile (2)  
Always show Print Profiles tab first (3)  
Add Profile (4)  
Current print profile view (5)  
a Choose your profile from the print profile list box.  
b To display the Print Profiles tab at the front of the window every time you print, select  
Always show Print Profiles tab first.  
c Click OK to apply your chosen profile.  
Add Profile  
2
Click the Add Profile button to display the Add Profile dialog box. Add up to 20 new profiles with your  
preferred settings.  
a Enter the desired title in Name.  
b Choose an icon you want to use from the Icon list, then click OK.  
c The settings shown on the left side of the printer driver window will be saved.  
45  
 
Driver and Software  
Delete Profile  
2
Click the Delete Profile button to display the Delete Profile dialog box. You can delete any of the profiles  
you have added.  
a Choose your profile from the print profile list box.  
b Click Delete.  
2
c The selected profile will be deleted.  
46  
Driver and Software  
Device Settings tab  
2
NOTE  
To access the Device Settings tab, see Accessing the printer driver settings on page 27.  
2
The printer driver detects and displays the machine's serial number and paper size setting for the paper tray  
when you click the Auto Detect button.  
1
3
2
Serial No. (1)  
By clicking Auto Detect (2), the printer driver will probe the machine and display its serial number. If it fails  
to receive the information, the screen will display “---------------”.  
Paper Source Setting (3)  
Click the Auto Detect (2) button to detect and display the machine's serial number and paper size setting  
for the paper trays.  
NOTE  
The Auto Detect (2) function is not available under the following machine conditions:  
• The machine is turned off.  
• The machine is in an error state.  
• The machine is connected to the print server using a USB cable in a shared network environment.  
• The cable is not connected to the machine correctly.  
47  
 
Driver and Software  
Support  
2
Click Support... in the Printing Preferences dialog box.  
2
1
2
3
4
5
6
Brother Solutions Center (1)  
The Brother Solutions Center (http://solutions.brother.com/) is a website offering information about your  
Brother product including FAQs (Frequently Asked Questions), User’s Guides, driver updates and tips for  
using your machine.  
48  
 
Driver and Software  
Original Supplies Website (2)  
You can visit our website for Brother supplies by clicking this button.  
Brother CreativeCenter (3)  
You can visit our website for free and easy online solutions for business and home users by clicking this  
button.  
2
Print Settings (4)  
This button will print the pages that show how the internal settings of the machine have been configured.  
Check Setting... (5)  
You can check the printer driver settings.  
About... (6)  
This button will list the printer driver files and version information.  
49  
Driver and Software  
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)  
NOTE  
2
®
The screens in this section are from Windows 7. The screens on your PC may vary depending on your  
2
operating system.  
Printing Preferences  
2
NOTE  
You can access the Printing Preferences dialog box by clicking Preferences... in the General tab of the  
Brother HL-XXXX BR-Script3 Properties dialog box.  
Layout tab  
You can change the layout by choosing the settings for Orientation, Print on Both Sides (2-sided),  
Page Order and Pages Per Sheet.  
Orientation  
Orientation selects the position of your document on the printed page.  
(Portrait, Landscape or Rotated Landscape)  
Print on Both Sides  
To do 2-sided printing, choose Flip on Short Edge or Flip on Long Edge.  
Page Order  
Specifies the order in which the pages of your document will be printed. Front to Back prints the  
document so that page 1 is on top of the stack. Back to Front prints the document so that page 1 is on  
the bottom of the stack.  
50  
 
Driver and Software  
Pages Per Sheet  
The Pages Per Sheet selection can reduce the image size of a page by allowing multiple pages to be  
printed on one sheet of paper. Choose Booklet to print a document in the booklet style.  
Draw Borders  
2
To add a border, use this function.  
Paper/Quality tab  
Choose the Paper Source.  
Paper Source  
Choose Automatically Select, Tray1 or Manual Feed.  
Automatically Select  
This setting will pull paper from any paper source that has a paper size defined in the printer driver that  
matches your document.  
Tray1  
This setting will pull paper from Tray 1.  
Manual Feed  
This setting will pull paper from the manual feed slot. The paper size in the manual feed slot should  
match the size defined in the printer driver.  
51  
Driver and Software  
Secure Print tab  
2
Secure documents are documents that are password protected when they are sent to the machine. Only  
the people who know the password will be able to print them. Since the documents are secured at the  
machine, you must enter the password using the control panel of the machine to print them.  
To send a secured document:  
a Check Secure Print.  
b Enter your password and click OK.  
c To print the secured document, you must enter your password using the control panel of the machine  
To delete a secured document:  
You must use the control panel of the machine to delete a secured document (see Printing Secure data  
52  
Driver and Software  
Advanced options  
2
Access the Advanced options by clicking the Advanced... button on the Layout tab or Paper/Quality tab.  
2
1
2
a Choose the Paper Size and Copy Count (1).  
Paper Size  
From the drop-down box choose the Paper Size you are using.  
Copy Count  
The copy selection sets the number of copies that will be printed.  
b Set the Image Colour Management, Scaling and TrueType Font settings (2).  
Image Colour Management  
Specifies how to print your colour graphics.  
• If you don’t want to enable Image Color Management, click ICM Disabled.  
• If you want the calculations for colour matching to be performed on the host computer before it  
sends the document to the machine, click ICM Handled by Host System.  
• If you want the calculations for colour matching to be performed on your machine, click  
ICM Handled by Printer using printer calibration.  
Scaling  
Specifies whether to reduce or enlarge documents, and by what percentage.  
TrueType Font  
Specifies the TrueType font options. Click Substitute with Device Font (the default) to use  
equivalent printer fonts for printing documents that contain TrueType fonts. This will permit faster  
printing; however, you might lose special characters not supported by the printer font. Click  
Download as Softfont to download TrueType fonts for printing instead of using printer fonts.  
53  
 
Driver and Software  
c Change settings by choosing a setting in the Printer Features list (3):  
2
3
Print Quality  
Choose one of the following print quality settings.  
Normal (600 x 600 dpi)  
600 dpi class. Recommended for ordinary printing. Good print quality with good print speed.  
Fine (2400 dpi class)  
2400 dpi class. The finest print mode. Use this mode to print precise images such as photographs.  
Since the print data is much larger than in Normal mode, processing time, data transfer time, and  
print time will be longer.  
Media Type  
You can use the following types of media in your machine. For the best print quality, select the type  
of media you are using.  
Plain Paper  
Thin Paper  
Thick Paper  
Thicker Paper  
Bond Paper  
Envelopes  
Env. Thick  
Env. Thin  
Recycled Paper  
Label  
Glossy Paper  
54  
Driver and Software  
Toner Save Mode  
Conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter.  
The default setting is Off.  
NOTE  
2
We do not recommend Toner Save Mode for printing Photo or greyscale images.  
Sleep Time [Min.]  
When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep  
mode, the machine acts as though it were turned off. When you choose Printer Default, the timeout  
setting will be reset to the specific time set at the factory; this can be altered in the driver. Intelligent  
Sleep mode adjusts to the most appropriate timeout setting depending on the frequency of your  
machine use.  
While the machine is in Sleep mode, the LCD shows Sleep, but the machine can still receive data.  
Receiving a print job will wake up the machine to start printing.  
Colour / Mono  
Choose the colour mode:  
Auto  
The machine checks the content of your documents for colour. If colour is detected, it prints in  
colour. If no colour content is detected, it prints in monochrome. The total print speed may become  
slower.  
Colour  
The device will print all pages in full colour mode.  
Mono  
Selecting Mono mode prints your documents in greyscale.  
NOTE  
• Sometimes a document can contain colour information even if it appears to be monochrome (for example,  
grey areas can actually be made from a combination of colours).  
• If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a colour document, the  
print job cannot be completed. You can choose to start the print job again in Mono mode, as long as black  
toner is available.  
Colour Mode  
The following options are available in Colour Matching mode:  
Normal  
This is the Default colour mode.  
Vivid  
The colour of all elements are adjusted to become a more vivid colour.  
None  
55  
Driver and Software  
Improve Grey Colour  
You can improve the image of a shaded area.  
Enhance Black Printing  
If a black graphic does not print correctly, choose this setting.  
Halftone Screen Lock  
2
Stops other applications from modifying the Halftone settings. The default setting is On.  
High Quality Image Printing  
You can get high quality image printing. If you set High Quality Image Printing to On, the print  
speed will be slower.  
Improve Print Output  
This feature allows you to improve a print quality problem.  
Reduce Paper Curl  
If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you  
do not need to choose this setting. We recommend that you change the printer driver setting in  
Media Type to a thin setting.  
NOTE  
This operation will decrease the temperature of the machine's fusing process.  
Improve Toner Fixing  
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not  
provide enough improvement, change the printer driver setting in Media Type to a thick setting.  
NOTE  
This operation will increase the temperature of the machine's fusing process.  
56  
Driver and Software  
Ports tab  
2
To change the port where your machine is connected or the path to the network machine you are using,  
choose or add the port you want to use.  
2
57  
Driver and Software  
Uninstalling the printer driver  
2
Uninstall the printer driver that you have installed with the following steps.  
NOTE  
2
UnInstall is not available if you originally installed the printer driver from the Windows Add a printer  
function.  
• After uninstalling, we recommend that you restart your computer to remove files that were in use during  
the uninstall.  
a Click the Start button, point to All Programs, Brother, and then to your machine name.  
b Click UnInstall.  
c Follow the instructions on the screen.  
58  
 
Driver and Software  
Status Monitor  
2
The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices; it  
allows you to get immediate notification of error messages such as paper empty, paper jam or toner  
replacement required.  
2
Check the device status at any time by double-clicking the icon in the tasktray or by choosing Status Monitor  
located in Start/All Programs/Brother/HL-XXXX on your computer.  
®
®
(Windows 7 / Windows 8)  
If you have selected the Enable Status Monitor on startup check box during installation, you will find the  
button or Status Monitor icon on the taskbar.  
To show the Status Monitor icon on your taskbar, click the  
in the small window. Then drag the icon to the taskbar.  
button. The Status Monitor icon will appear  
Click the Troubleshooting button to access the troubleshooting website.  
If the toner level is low or there is a problem with the toner cartridge, the following icons will appear.  
The toner level is low.  
The toner cartridge is empty.  
NOTE  
• For more information about using the Status Monitor software, right-click the Status Monitor icon and  
choose Help.  
• The automatic software update feature is active when the status monitor feature is active.  
59  
 
Driver and Software  
Monitoring the machine’s status  
2
Once you start up your computer, the Brother Status Monitor icon appears on the tasktray.  
A green icon indicates the normal stand-by condition.  
A yellow icon indicates a warning.  
2
A red icon indicates an error has occurred.  
A grey icon indicates the offline condition.  
The Status Monitor can be displayed in the tasktray or on the desktop of your computer.  
Popup on Error  
2
Popup on Error lets you know if there is a problem with a device that your computer is monitoring. The  
default setting is On.  
To turn off Popup on Error, right-click the Brother Status Monitor icon or window and deselect the  
Popup on Error check box.  
NOTE  
Even if Popup on Error is turned off, you can check the machine’s status at any time by displaying the  
Status Monitor.  
60  
Driver and Software  
Macintosh  
2
Features in the printer driver (Macintosh)  
2
2
This machine supports Mac OS X v10.6.8, 10.7.x, 10.8.x.  
NOTE  
The screens in this section are from OS X v10.7.x. The screens on your Macintosh will vary depending on  
your operating system version.  
Choosing page setup options  
2
Select the Paper Size, Orientation and Scale.  
a From an application such as TextEdit, click File, then Page Setup. Make sure Brother HL-XXXX (where  
XXXX is your model name.) is chosen in the Format For pop-up menu. Select change the settings for  
Paper Size, Orientation and Scale, then click OK.  
61  
       
Driver and Software  
b From an application such as TextEdit, click File, then Print to start printing.  
(For Mac OS X v10.6.8)  
For more page setup options, click the disclosure triangle beside the Printer pop-up menu.  
2
NOTE  
Save the current settings as a preset by choosing Save As from the Presets drop-down list.  
62  
Driver and Software  
(For OS X v10.7.x and 10.8.x)  
For more page setup options, click the Show Details button.  
2
NOTE  
Save the current settings as a preset by choosing Save Current Settings as Preset... from the Presets  
drop-down list.  
63  
Driver and Software  
Choosing printing options  
2
To control special printing features, choose Print Settings from the Print dialog box. For the details of  
available options, see the following descriptions of each option.  
2
Cover Page  
2
You can choose the following cover page settings:  
Print Cover Page  
To add a cover page to your document, use this function.  
Cover Page Type  
Choose a template for the cover page.  
Billing Info  
To add the billing information to the cover page, enter text in the Billing Info text box.  
64  
Driver and Software  
Layout  
2
2
Pages per Sheet  
The Pages per Sheet selection can reduce the image size of a page by allowing multiple pages to be  
printed on one sheet of paper.  
Layout Direction  
When you specify the pages per sheet, you can also specify the direction of the layout.  
Border  
To add a border, use this function.  
Two-Sided  
Reverse page orientation  
Select Reverse page orientation to rotate the page 180 degrees.  
Flip horizontally  
Select Flip horizontally to print the page as a reflection flipped left-to-right.  
65  
Driver and Software  
Secure Print  
2
2
Secure Print:  
Secure documents are documents that are password protected when they are sent to the machine. Only  
the people who know the password will be able to print them. Since the documents are secured at the  
machine, you must enter the password using the control panel of the machine to print them.  
To send a secured document:  
a Select Secure Print.  
b Enter your password, user name and job name and then click Print.  
c To print a secured document, you must enter your password using the control panel of the machine  
To delete a secured document, you must use the control panel of the machine to delete it (see Printing  
66  
 
Driver and Software  
Print Settings  
2
Choose your settings in the Print Settings list:  
2
Media Type  
Select one of the following media types:  
Plain Paper  
Thin Paper  
Thick Paper  
Thicker Paper  
Bond Paper  
Envelopes  
Env. Thick  
Env. Thin  
Recycled Paper  
Label  
Glossy Paper  
Print Quality  
Choose one of the following print quality settings:  
Normal  
600 dpi class. Recommended for ordinary printing. Good print quality with good print speed.  
Fine  
2400 dpi class. The finest print mode. Use this mode to print precise images such as photographs.  
Since the print data is much larger than in Normal mode, processing time, data transfer time, and  
printing time will be longer.  
67  
 
Driver and Software  
NOTE  
The print speed will change depending on the print quality setting you choose. Higher print quality takes  
longer to print, while lower print quality takes less time to print.  
Color / Mono  
2
Choose the appropriate Colour/Mono setting:  
Auto  
The machine checks the content of your documents for colour. If colour is detected, it prints in colour.  
If no colour content is detected, it prints in monochrome. The total print speed may become slower.  
Color  
When your document contains colour and you want to print it in colour, select this mode.  
Mono  
Select this mode if your document has only black and greyscale text and/or objects. Mono mode makes  
the print processing speed faster than colour mode. If your document contains colour, selecting Mono  
mode prints your document in 256 levels of grey.  
NOTE  
• Sometimes a document can contain colour information even if it appears to be monochrome (for example,  
grey areas can actually be made from a combination of colours).  
• If either the Cyan, Magenta or Yellow toner cartridge reaches the end of its life while printing a colour  
document, the print job cannot be completed. You can choose to start the print job again in Mono mode,  
as long as black toner is available.  
Paper Source  
Choose Auto Select, Tray1 or Manual.  
68  
Driver and Software  
Advanced print settings  
When you click the triangle mark (c) beside Advanced, the advanced print settings appear.  
2
Toner Save Mode  
Conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The  
default setting is Off.  
NOTE  
We do not recommend Toner Save Mode for printing Photo or greyscale images.  
69  
 
Driver and Software  
Improve Print Output  
This feature allows you to improve a print quality problem.  
Reduce Paper Curl  
If you choose this setting, the paper curl may be reduced.  
2
If you are printing only a few pages, you do not need to choose this setting. We recommend that you  
change the printer driver setting in Media Type to a thin setting.  
NOTE  
This operation will decrease the temperature of the machine's fusing process.  
Improve Toner Fixing  
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not  
provide enough improvement, change the printer driver setting in Media Type to a thick setting.  
NOTE  
This operation will increase the temperature of the machine's fusing process.  
Sleep Time  
When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep mode,  
the machine acts as though it were turned off. If you choose Printer Default, the timeout setting will be  
reset to the specific time set at the factory; this can be altered in the driver. To change the Sleep Time,  
choose Manual and then enter the time in the text box on the driver.  
While the machine is in Sleep mode, the LCD shows Sleep, but the machine can still receive data.  
Receiving a print job will wake up the machine to start printing.  
Other Print Options  
Skip Blank Page  
If Skip Blank Page is selected, the printer driver detects blank pages and excludes them from printing.  
Color Settings  
2
Color Mode  
The following options are available in Color Matching mode:  
Normal  
This is the Default colour mode.  
Vivid  
The colour of all elements are adjusted to become a more vivid colour.  
None  
Improve Gray Color  
You can improve the image of a shaded area.  
Enhance Black Printing  
If a black graphic does not print correctly, choose this setting.  
70  
Driver and Software  
2-sided Printing  
2
Automatic 2–sided Printing  
Select Layout.  
Choose Long-Edge binding or Short-Edge binding in Two-Sided.  
2
Manual 2–sided Printing  
Select Paper Handling.  
• Choose Even Only and Print. Reload the printed paper into the tray (blank side face down in Tray 1 or  
Manual Feed Slot). Choose Odd Only and Print.  
71  
     
Driver and Software  
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)  
2
This section introduces the distinctive operations of the BR-Script3 printer driver. For the basic operations of  
the BR-Script3 printer driver, see Features in the printer driver (Macintosh) on page 61 for Page Setup,  
Cover Page, Paper Source and Layout.  
2
Choosing printing options  
2
To control special print features, choose Printer Features from the Print dialog box.  
72  
 
Driver and Software  
Printer Features  
2
Feature Sets: General 1  
2
Print Quality  
Select one of the following resolutions from the Print Quality drop-down list.  
Normal  
600×600 dpi. Recommended for ordinary printing. Good print quality with reasonable print speeds.  
Fine  
2400 dpi class. The finest print mode. Use this mode to print precise images such as photographs.  
Since the print data is much larger than in Normal mode, processing time / data transfer time and print  
time will be longer.  
Media Type  
Select the media type that matches the type of paper you loaded in the machine.  
Plain Paper  
Thin Paper  
Thick Paper  
Thicker Paper  
Bond Paper  
Envelopes  
Env. Thick  
Env. Thin  
Recycled Paper  
Label  
Glossy Paper  
73  
 
Driver and Software  
Toner Save Mode  
You can conserve toner using this feature. When you check Toner Save Mode, your print appears lighter.  
The default setting is Off.  
NOTE  
2
We do not recommend Toner Save Mode for printing Photo or greyscale images.  
Sleep Time [Min.]  
When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep mode,  
the machine acts as though it were turned off. If you choose Printer Default, the timeout setting will be  
reset to the specific time set at the factory; this can be altered in the driver. To change the Sleep Time,  
choose 2, 10 or 30.  
While the machine is in Sleep mode, the LCD shows Sleep, but the machine can still receive data.  
Receiving a print job will wake up the machine to start printing.  
Color / Mono  
Choose the appropriate colour mode:  
Auto  
The machine checks the content of your documents for colour. If colour is detected, it prints in colour.  
If no colour content is detected, it prints in monochrome. The total print speed may become slower.  
Color  
The device will print all pages in full colour mode.  
Mono  
Selecting Mono mode prints your documents in greyscale.  
NOTE  
• Sometimes a document can contain colour information even if it appears to be monochrome (for example,  
grey areas can actually be made from a combination of colours).  
• If either the Cyan, Magenta or Yellow toner cartridge reaches the end of its life while printing a colour  
document, the print job cannot be completed. You can choose to start the print job again in Mono mode,  
as long as black toner is available.  
Color Mode  
The following options are available in Colour Matching mode:  
Normal  
This is the Default colour mode.  
Vivid  
The colour of all elements are adjusted to become a more vivid colour.  
None  
74  
Driver and Software  
Feature Sets: General 2  
2
Improve Gray Colour  
You can improve the image of a shaded area.  
Enhance Black Printing  
If a black graphic does not print correctly, choose this setting.  
Halftone Screen Lock  
Stops other applications from modifying the Halftone settings. The Default setting is On.  
High Quality Image Printing  
You can increase the quality of the printed image. If you set High Quality Image Printing to On, the print  
speed will be slower.  
Improve Print Output  
This feature allows you to improve a print quality problem.  
Reduce Paper Curl  
If you choose this setting, the paper curl may be reduced.  
If you are printing only a few pages, you do not need to choose this setting. We recommend that you  
change the printer driver setting in Media Type to a thin setting.  
NOTE  
This operation will decrease the temperature of the machine's fusing process.  
Improve Toner Fixing  
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not  
provide enough improvement, change the printer driver setting in Media Type to a thick setting.  
NOTE  
This operation will increase the temperature of the machine's fusing process.  
75  
Driver and Software  
Secure Print  
2
Secure documents are documents that are password protected when they are sent to the machine. Only the  
people who know the password will be able to print them. Since the documents are secured at the machine,  
you must enter the password using the control panel of the machine to print them.  
2
To create a secure print job, select Secure Print and select the Secure Print check box. Enter a password  
in the Password text box and click Print.  
(For more information about Secure Print, See Printing Secure data on page 99.)  
76  
 
Driver and Software  
Removing the printer driver  
2
a Log in as an ‘Administrator’.  
b From the Apple menu, choose System Preferences. Click Print & Fax or Print & Scan , then choose  
2
the printer you want to remove and remove it by clicking the - button.  
c Click Delete Printer.  
1
Print & Scan for OS X v10.7.x and 10.8.x users  
77  
   
Driver and Software  
Status Monitor  
2
The Status Monitor utility is a configurable software tool for monitoring the status of the machine; it lets you  
see error messages such as paper empty or paper jam at pre-set update intervals and access the Web Based  
Management utility. Check the device status by launching Brother Status Monitor following these steps:  
2
For Mac OS X v10.6.8  
a Run System Preferences, select Print & Fax, then choose the machine.  
b Click Options & Supplies.... Select the Utility tab, and then click Open Printer Utility. The Status  
Monitor will start up.  
For OS X v10.7.x and 10.8.x  
a Run System Preferences, select Print & Scan, then choose the machine.  
b Click Options & Supplies.... Select the Utility tab, and then click Open Printer Utility. The Status  
Monitor will start up.  
Updating the machine’s status  
2
If you want the latest machine status while the Status Monitor window is open, click the Refresh  
icon.  
If the toner level is low or there is a problem with the toner cartridge, the following icons will appear.  
The toner level is low.  
The toner cartridge is empty.  
You can set the interval at which the software will update the machine status information. Go to the menu bar,  
Brother Status Monitor and choose Preferences.  
78  
 
Driver and Software  
Hiding or showing the window  
2
After starting the Status Monitor, you can hide or show the window. To hide the window, go to the menu bar,  
Brother Status Monitor and choose Hide Status Monitor. To show the window, click the  
Brother Status Monitor icon in the dock.  
2
Quitting the window  
2
Click Brother Status Monitor in the menu bar and then choose Quit Status Monitor from the pop-up menu.  
Web Based Management (Network Connection only)  
2
Access the Web Based Management System by clicking the machine icon on the Status Monitor screen. A  
standard Web Browser can be used to manage your machine using HTTP (Hyper Text Transfer Protocol).  
For information about the Web Based Management System, see Network User's Guide: Web Based  
Management  
79  
Driver and Software  
Software  
2
Software for networks  
2
2
For information about network utility software, see Network User's Guide: Network features  
80  
   
General Information  
3
3
Control panel  
3
This machine has one Liquid Crystal Display (LCD), eight keys and two Light Emitting Diodes (LEDs) on the  
control panel. The LCD is a 16 character single-line display.  
3
Control panel overview  
3
The illustration is based on HL-3170CDW.  
1
2
3
4
5
6
7
8
1 LCD  
Displays messages to help you set up and use your machine.  
A four level indicator shows the wireless signal strength if you are using a wireless connection.  
0
Max  
2
Power On/Off  
You can turn the machine on and off.  
Press and hold down  
Press and hold down  
to turn the machine on.  
to turn the machine off. The screen will show Shutting Down and will stay on  
for a few seconds before going off.  
81  
       
General Information  
3 Menu Keys:  
a or b ( + or -)  
Press to scroll through the menus and options.  
Press to enter numbers and increase the number. You can enter numbers in two ways. Press a or b to  
move up or down one number at a time, or hold down a or b to move faster. When you see the number  
you want, press OK.  
OK  
3
Lets you store your settings in the machine. After changing a setting, the machine returns to the previous  
menu level.  
Back  
Go back one level in the menu structure.  
Lets you choose the previous digit while setting numbers.  
4 Secure  
You can print data saved in the memory when you enter your four-digit password. (For more information,  
5 Go  
You can clear some error messages by pressing Go. To clear all other errors follow the control panel  
Pause and continue printing.  
Lets you print any data remaining in the machine's memory.  
Lets you choose the displayed option in the last menu level. After a setting is changed, the machine returns  
to Ready mode.  
Switch to Reprint mode by pressing this key and holding it down for about 4 seconds. (For details, see  
6 Cancel  
Lets you cancel the current setting.  
Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs,  
hold down this key until the LCD shows Cancel All Jobs.  
7 Error LED  
Blinks in orange when the LCD displays an error or an important status message. (For details, see LED  
8 Data LED  
The LED will blink depending on the machine status. (For details, see LED indications on page 83.)  
82  
 
General Information  
LED indications  
3
The LEDs are lights that show the machine's status.  
Data LED (Green)  
3
LED indication  
Meaning  
On  
Data is in the machine's memory.  
The machine is receiving or processing data.  
There is no remaining data in the memory.  
3
Blinking  
Off  
Error LED (Orange)  
3
LED indication  
Blinking  
Off  
Meaning  
There is a problem with the machine.  
There is no problem with the machine.  
Machine status messages  
3
The following table shows the machine's status messages during normal operation:  
Machine Status Message  
Cooling Down  
Cancel Printing  
Cancel All Jobs  
Calibrate  
Meaning  
The machine is cooling down.  
The machine is canceling the job.  
The machine is calibrating the colour density.  
Ignore Data  
The machine is ignoring data processed using the PS driver.  
Pause  
The machine has suspended its operations. Press Go to start the machine  
again.  
Please Wait  
The machine is warming up.  
The machine is carrying out the calibration process.  
The machine is printing.  
Printing  
Ready  
The machine is ready to print.  
Sleep  
In Sleep mode (power save mode) the machine acts as though it were turned  
off, but the machine can still receive data. Receiving a print job will wake up  
the machine to start printing.  
Deep Sleep  
In Deep Sleep mode (reducing more power consumption than Sleep mode),  
the machine acts as though it were turned off. If the machine does not receive  
data for a certain length of time while it is in Sleep mode, it enters Deep Sleep  
mode. The machine will wake up when the machine receives a print job.  
Registration  
The machine is adjusting the print position.  
83  
         
General Information  
Menu table  
3
How to access the menu mode  
3
a Press any of the Menu keys (a, b, OK or Back) to take the machine offline.  
b Scroll through each menu level by pressing a or b for the direction you want.  
3
c Press OK when the option you want appears on the LCD. The LCD will then show the next menu level.  
d Press a or b to scroll to your next menu selection.  
e Press OK or Go.  
When you have finished setting an option, the LCD will show Accepted.  
Menu table  
3
There are seven menus. For more information about the selections available in each menu, see the following  
tables.  
If no control panel operations are performed for 30 seconds, the LCD returns to Ready mode.  
NOTE  
The control panel LCD names are as follows:  
• Standard paper tray: Tray1  
• Manual feed slot: Manual Feed  
84  
 
General Information  
Machine Info.  
Submenu 1  
Submenu 2  
Menu  
Options  
Descriptions  
Selections  
Print Settings  
Print NetSetting  
Print WLANReport  
(HL-3170CDW)  
Test Print  
Demo Print  
Drum Dot Print  
Print Font  
(HL-3170CDW)  
Serial No.  
Version  
-
-
-
-
-
-
-
-
-
Prints the Printer Settings page.  
Prints the Network Configuration Report.  
Prints the result of wireless LAN connectivity  
diagnosis.  
3
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Prints the test page.  
-
Prints the demonstration sheet.  
-
Prints the drum dot check sheet.  
HP LaserJet  
BR-Script 3  
-
Prints the font list and samples of HP LaserJet.  
Prints the font list and samples of BR-Script.  
Shows the machine's serial number.  
Shows the main firmware version.  
Shows the sub firmware version.  
Main Version  
Sub1 Version  
RAM Size  
Total  
Shows the size of memory in this machine.  
Shows the total printed pages.  
Page Count  
Color  
Shows the total colour printed pages.  
Shows the total monochrome printed pages.  
Monochrome  
Image Count Black(BK)  
Shows the amount of images produced by the  
black colour.  
Cyan(C)  
-
-
-
-
-
-
Shows the amount of images produced by the cyan  
colour.  
Magenta(M)  
Shows the amount of images produced by the  
magenta colour.  
Yellow(Y)  
Shows the amount of images produced by the  
yellow colour.  
Drum Count  
Black(BK)  
Cyan(C)  
-
-
-
-
-
-
Shows the total pages printed for black drum unit.  
Shows the total pages printed for cyan drum unit.  
Magenta(M)  
Shows the total pages printed for magenta drum  
unit.  
Yellow(Y)  
-
-
Shows the total pages printed for yellow drum unit.  
The factory settings are shown in Bold with an asterisk.  
85  
   
General Information  
Machine Info. (continued)  
Submenu 1  
Submenu 2  
Menu  
Options  
Descriptions  
Selections  
Parts Life  
Toner Life  
Black(BK)  
Cyan(C)  
-
-
-
-
-
-
-
Shows the remaining life for each toner cartridge.  
For example, if the remaining life for the black toner  
cartridge is 20%, the LCD shows as follow.  
Magenta(M)  
Yellow(Y)  
Black(BK)  
Cyan(C)  
BK oonnnnnnnn  
3
Drum Life  
Shows the remaining life for the black drum unit.  
Shows the remaining life for the cyan drum unit.  
Magenta(M)  
Shows the remaining life for the magenta drum  
unit.  
Yellow(Y)  
-
-
-
-
-
Shows the remaining life for the yellow drum unit.  
Shows the remaining life for the belt unit.  
Belt Life  
-
PF Kit 1 Life  
Fuser Life  
-
Shows the pages left to print with the PF kit 1.  
Shows the pages left to print with the fuser unit.  
-
Reset Parts Life Drum Unit  
Black(BK)  
Resets the black drum unit life. Appears when you  
replace the drum unit.  
(Appears only  
when the drum  
unit or belt unit  
has exceeded  
its rated life.)  
Cyan(C)  
Magenta(M)  
Yellow(Y)  
-
-
-
-
-
Resets the cyan drum unit life. Appears when you  
replace the drum unit.  
Resets the magenta drum unit life. Appears when  
you replace the drum unit.  
Resets the yellow drum unit life. Appears when you  
replace the drum unit.  
Belt Unit  
Resets the belt unit life. Appears when you replace  
the belt unit.  
The factory settings are shown in Bold with an asterisk.  
86  
General Information  
Paper Tray  
3
Submenu  
Options  
Descriptions  
Manual Feed  
2-sided  
On / Off*  
Chooses whether to feed paper manually.  
On(Long Bind) /  
On(Short Bind) / Off*  
Chooses whether to print on both sides of the  
paper.  
Tray1 Size  
Any* / Letter / Legal / A4 /  
Executive / JIS B5 / A5 /  
A5 L / JIS B6 / A6 / Folio  
Chooses the size of paper you loaded in the  
standard paper tray.  
3
The factory settings are shown in Bold with an asterisk.  
87  
 
General Information  
General Setup  
3
Submenu  
Menu Selections  
Options  
Descriptions  
Local Language  
-
English* / Français...  
Changes the LCD language for your  
country.  
Ecology  
Sleep Time  
0 / 1 / 2 / 3* / 4 / 5 / ... Min  
Sets the time to return to Power  
Save mode.  
Toner Save  
On / Off*  
Increases the page yield of the toner  
cartridge.  
3
Auto Power Off  
Off* / 1 hour / 2 hours / Sets the number of hours that the  
4 hours / 8 hours  
machine will remain in Deep Sleep  
mode before going into Power Off  
mode. Choose Off if you do not  
want the machine to go into Power  
Off mode.  
(for Middle East and Africa)  
Off / 1 hour / 2 hours /  
4 hours* / 8 hours  
Panel Control  
Button Repeat  
Message Scroll  
0.1* / 0.4 / 0.6 / 0.8 /  
1.0 / 1.4 / 1.8 / 2.0 Sec  
Sets the time for the LCD message  
to change when holding a or b at  
intervals.  
level1* / level2 / ... /  
Level10  
Sets the time in seconds that an LCD  
message will scroll across the LCD.  
From Level 1=0.2 sec to Level  
10=2.0 sec.  
LCD Contrast  
Auto Online  
-nnonn+  
Adjusts the contrast of the LCD.  
On* / Off  
Sets the machine to return to Ready  
mode after it has been idle for 30  
seconds. If you choose Off, the  
machine cannot receive print jobs if it  
has been left in Menu mode.  
Setting Lock  
-
On / Off*  
Turns the lock panel settings On or  
Off using the password.  
Reprint  
-
On / Off*  
Turns the reprint settings On or Off.  
Interface  
Select  
Auto* / USB / Network  
Chooses the interface to use.  
If you choose Auto, the machine  
automatically changes the interface  
to USB or Ethernet depending on  
which interface is receiving data.  
Auto IF Time  
Input Buffer  
1 / 2 / 3 / 4 / 5* / ... / 99Sec You must set the time-out period for  
the auto interface selection.  
Level 1 / 2 / 3 / 4* / ... / 7  
Increases or decreases the input  
buffer capacity.  
The factory settings are shown in Bold with an asterisk.  
88  
 
General Information  
Print Menu  
Submenu  
Menu Selections  
Options  
Descriptions  
Emulation  
-
Auto* / HP LaserJet /  
BR-Script 3  
Chooses the emulation mode you  
use.  
(HL-3170CDW)  
Auto Continue  
-
On / Off*  
Select this setting if you want the  
machine to automatically clear paper  
size errors.  
3
Output Color  
(HL-3170CDW)  
Media Type  
-
-
Auto* / Color / Mono  
Sets the output colour.  
Plain Paper* /  
Thick Paper /  
Thicker Paper /  
Thin Paper /  
Recycled Paper /  
Bond Paper /  
Envelopes /  
Sets the type of paper.  
(HL-3170CDW)  
Env. Thick /  
Env. Thin /  
Glossy Paper  
Paper  
-
Letter / Legal / A4* /  
Executive / Com-10 / DL /  
JIS B5 / B5 / A5 / A5 L /  
JIS B6 / A6 / Monarch /  
C5 / Folio  
Sets the size of paper.  
(HL-3170CDW)  
Copies  
-
1* / 2 / ... / 999  
Sets the number of printed pages.  
(HL-3170CDW)  
Orientation  
(HL-3170CDW)  
Print Position  
-
Portrait* / Landscape  
This machine can print pages in  
portrait or landscape orientation.  
X Offset  
-500 / -499 / ... / -1 / 0* /  
1 / ... / 499 / 500Dots  
Moves the print start position (at the  
top-left corner of pages) horizontally  
up to -500 (left) to +500 (right) dots in  
300 dpi.  
Y Offset  
-500 / -499 / ... / -1 / 0* /  
1 / ... / 499 / 500Dots  
Moves the print start position (at the  
top-left corner of pages) vertically up  
to -500 (up) to +500 (down) dots in  
300 dpi.  
Auto FF  
-
On / Off*  
Allows you to print the remaining data  
without pressing Go.  
(HL-3170CDW)  
The factory settings are shown in Bold with an asterisk.  
89  
   
General Information  
Print Menu (continued)  
Submenu  
Menu Selections  
Options  
Descriptions  
HP LaserJet  
(HL-3170CDW)  
Font No.  
I000 / ... / I059* / ... / I071 Sets the font number.  
Font Pitch  
0.44 / ... / 10.00* / ... /  
Sets the font pitch.  
99.99  
The Font Pitch menu will appear  
when you choose I059 to I071 in  
Font No. setting.  
3
Font Point  
4.00 / ... / 12.00* / ... /  
Sets the font size.  
999.75  
The Font Point menu will appear  
when you choose I000 to I058 in  
Font No. setting.  
Symbol Set  
PC-8* / PC-8 D/N / ...  
Sets the symbol set or the character  
set.  
Table Print  
-
Prints the code table.  
If Change Emulation appears on  
the LCD, choose Auto or  
HP LaserJet in Emulation of the  
Print Menu (see page 89).  
Auto LF  
Auto CR  
On / Off*  
ON: CR i CR+LF, OFF: CR i CR  
On / Off*  
ON: LF i LF+CR, FF i FF+CR, or  
VT i VT+CR  
OFF: LF i LF, FF i FF, or VT i VT  
Auto WRAP  
Auto SKIP  
On / Off*  
Chooses whether a line feed and  
carriage return will happen when the  
machine reaches the right margin.  
On* / Off  
Chooses whether a line feed and  
carriage return will happen when the  
carriage position reaches the bottom  
margin.  
Left Margin  
Right Margin  
Top Margin  
##  
Sets the left margin at column 0 to 70  
columns at 1 cpi. The default setting  
is 0 cpi.  
##  
Sets the right margin at column 10 to  
80 columns at 1 cpi. The default  
setting is 78 cpi (A4).  
#.##  
Sets the top margin at a distance  
from the top edge of the paper: 0.00,  
0.33, 0.50, 1.00, 1.50 or 2.00 inches.  
The default setting is 0.50 inches.  
Bottom Margin  
#.##  
Sets the bottom margin at a distance  
from the bottom edge of the paper:  
0.00, 0.33, 0.50, 1.00, 1.50 or  
2.00 inches. The default setting is  
0.50 inches.  
The factory settings are shown in Bold with an asterisk.  
90  
General Information  
Print Menu (continued)  
Submenu  
Menu Selections  
Options  
Descriptions  
HP LaserJet  
(HL-3170CDW)  
(Continued)  
Lines  
###  
Sets the number of lines on each  
page from 5 to 128 lines. The default  
setting is 64 lines (A4).  
BR-Script 3  
(HL-3170CDW)  
Error Print  
CAPT  
On* / Off  
Choose whether the machine prints  
the error information when errors  
occur.  
3
On / Off*  
Use CAPT (Color Advanced Printing  
Technology) for optimal print quality  
when printing a PS file created by a  
non-Brother PS driver. Colours and  
photos will appear clearer and more  
accurate. Print speed will be slower.  
The factory settings are shown in Bold with an asterisk.  
91  
General Information  
Network Menu for HL-3150CDN  
3
Submenu 1 Submenu 2  
Menu Selections  
Options  
Descriptions  
TCP/IP  
Boot Method  
-
Auto* / Static / RARP /  
BOOTP / DHCP  
Chooses the IP method that best  
suits your needs.  
IP Address  
-
###.###.###.###  
Enter the IP address.  
(000.000.000.000)*  
###.###.###.###  
Subnet Mask  
Gateway  
-
-
-
Enter the Subnet mask.  
Enter the Gateway address.  
3
(000.000.000.000)*  
###.###.###.###  
(000.000.000.000)*  
0 / 1 / 2 / 3* / ... / 32767  
IP Boot Tries  
Specifies the number of  
attempts the machine will try to  
obtain an IP address when the  
Boot Method is set to any  
setting except Static.  
APIPA  
-
On* / Off  
Automatically allocates the IP  
address from the link-local  
address range.  
IPv6  
-
-
On / Off*  
Sets use of IPv6 protocol.  
Ethernet  
-
Auto* / 100B-FD /  
100B-HD / 10B-FD /  
10B-HD  
Chooses Ethernet link mode.  
Wired Status  
-
-
-
-
Active 100B-FD /  
Active 100B-HD /  
Active 10B-FD /  
Active 10B-HD /  
Shows Ethernet link status.  
Inactive / Wired OFF  
MAC Address  
-
Shows MAC address of the  
machine.  
Network Reset Restores all network settings of the internal print server to the factory default.  
The factory settings are shown in Bold with an asterisk.  
1
### means a number within the range of 000 to 255. On connection to the network, if the machine's 'Boot Method' is 'Auto' the machine will attempt  
to set the IP address and Subnet Mask from a boot server such as DHCP or BOOTP. If a boot server cannot be found, an APIPA IP address will  
be allocated, such as 169. 254. [001-254]. [000-255]. If the 'Boot Method' of the machine is set to 'Static' you will need to manually enter an IP  
address from the machine's control panel.  
92  
     
General Information  
Network Menu for HL-3170CDW  
Submenu 1  
Submenu 2  
Menu Selections Options  
Descriptions  
Wired LAN  
TCP/IP  
Boot Method  
Auto* / Static / RARP /  
BOOTP / DHCP  
Chooses the IP method that  
best suits your needs.  
IP Address  
###.###.###.###  
(000.000.000.000)*  
###.###.###.###  
(000.000.000.000)*  
###.###.###.###  
(000.000.000.000)*  
Enter the IP address.  
3
Subnet Mask  
Gateway  
Enter the Subnet mask.  
Enter the Gateway address.  
IP Boot Tries 0 / 1 / 2 / 3* / ... / 32767  
Specifies the number of  
attempts the machine will try to  
obtain an IP address when the  
Boot Method is set to any  
setting except Static.  
APIPA  
On* / Off  
Automatically allocates the IP  
address from the link-local  
address range.  
IPv6  
On / Off*  
Enables or disables the IPv6  
protocol.  
Ethernet  
-
Auto* / 100B-FD /  
100B-HD / 10B-FD /  
10B-HD  
Chooses Ethernet link mode.  
Wired Status -  
Active 100B-FD /  
Active 100B-HD /  
Active 10B-FD /  
Active 10B-HD /  
Shows Ethernet link status.  
Inactive / Wired OFF  
MAC Address  
-
-
Shows MAC address of the  
machine.  
Set to Default Restores wired network settings of the internal print server to the factory default.  
Wired Enable - On* / Off Chooses Ethernet link mode.  
The factory settings are shown in Bold with an asterisk.  
93  
   
General Information  
Network Menu for HL-3170CDW (continued)  
Submenu 1  
Submenu 2  
Menu Selections Options  
Descriptions  
WLAN  
TCP/IP  
Boot Method  
Auto* / Static / RARP /  
BOOTP / DHCP  
Chooses the IP method that  
best suits your needs.  
IP Address  
###.###.###.###  
(000.000.000.000)*  
###.###.###.###  
(000.000.000.000)*  
###.###.###.###  
(000.000.000.000)*  
Enter the IP address.  
Subnet Mask  
Gateway  
Enter the Subnet mask.  
Enter the Gateway address.  
3
IP Boot Tries 0 / 1 / 2 / 3* / ... / 32767  
Specifies the number of  
attempts the machine will try to  
obtain an IP address when the  
Boot Method is set to any  
setting except Static.  
APIPA  
IPv6  
On* / Off  
Automatically allocates the IP  
address from the link-local  
address range.  
On / Off*  
Enables or Disables the IPv6  
protocol.  
Setup Wizard -  
-
Configures the wireless  
network settings using the  
setup wizard.  
WPS/AOSS  
-
-
-
-
Configures the wireless  
network settings using WPS or  
AOSS™ method.  
WPS w/PIN Code  
Configures the wireless  
network settings using WPS  
with a PIN code.  
The factory settings are shown in Bold with an asterisk.  
94  
   
General Information  
Network Menu for HL-3170CDW (continued)  
Submenu 1  
WLAN  
Submenu 2  
Menu Selections Options  
Descriptions  
WLAN Status Status  
Active(11n)/  
Active(11b)/  
Active(11g)/  
Wired LAN Active/  
WLAN OFF/ AOSS Active/  
Connection Fail  
Shows wireless Ethernet link  
status.  
(Continued)  
(Appears only  
when  
WLAN Enable  
is On  
3
and  
Signal  
Channel  
Speed  
Strong/ Medium/ Weak/  
None  
Shows the signal condition.  
Wired Enable  
is Off.)  
-
-
-
Shows the channel in use  
when Statusis Active.  
Shows the connecting speed  
when Statusis Active.  
SSID  
Shows SSID [uses a  
maximum of 32 digits and  
characters 0-9, a-z and A-Z in  
ASCII values]  
Comm. Mode  
Ad-hoc/Infrastructure Shows the current  
Communication Mode.  
MAC Address  
-
-
Shows MAC address of the  
machine.  
Set to Default Restores wireless network settings of the internal print server to the factory default.  
WLAN Enable  
-
On/ Off*  
Turns the wireless interface on  
or off.  
Wi-Fi Direct Push Button  
-
-
You can easily configure your  
Wi-Fi Direct™ network  
settings easily using the one-  
button push method.  
PIN Code  
-
-
-
You can easily configure your  
Wi-Fi Direct™ network  
settings easily using WPS with  
a PIN code.  
Manual  
-
-
You can manually configure  
your Wi-Fi Direct™ network  
settings manually.  
Group Owner  
On/ Off*  
Sets your machine as the  
Group Owner.  
Device Info. Device Name  
SSID  
-
-
You can see the device name  
of your machine.  
Shows SSID of Group Owner.  
When the machine is not  
connected, the LCD shows  
Not Connected.  
The factory settings are shown in Bold with an asterisk.  
95  
 
General Information  
Network Menu for HL-3170CDW (continued)  
Submenu 1  
Submenu 2  
Menu Selections Options  
Descriptions  
Wi-Fi Direct Device Info. IP Address  
-
Shows the IP Address of your  
machine.  
(Continued)  
(Continued)  
Status Info. Status  
G/O Active(**)/  
Client Active/  
Shows the Wi-Fi Direct™  
network status.  
Not Connected/ Off/  
Wired LAN Active  
3
**= the number of devices  
Signal  
Strong/ Medium/ Weak/  
None  
Shows the Wi-Fi Direct™  
network signal strength.  
When your machine acts as  
the Group Owner, the LCD  
always shows Strong.  
Channel  
Speed  
-
Shows the channel in use  
when the Statusis  
G/O Active(**)or  
Client Active.  
-
Shows the connecting speed  
when the Statusis  
G/O Active(**)or  
Client Active.  
I/F Enable  
-
On/ Off*  
Enables or disables the Wi-Fi  
Direct™ connection.  
Network Reset Restores all network settings of the internal print server to the factory default.  
The factory settings are shown in Bold with an asterisk.  
1
### means a number within the range of 000 to 255. On connection to the network, if the machine's 'Boot Method' is 'Auto' the machine will attempt  
to set the IP address and Subnet Mask from a boot server such as DHCP or BOOTP. If a boot server cannot be found, an APIPA IP address will  
be allocated, such as 169. 254. [001-254]. [000-255]. If the 'Boot Method' of the machine is set to 'Static' you will need to manually enter an IP  
address from the machine's control panel.  
Reset Menu  
3
Display Shows  
Network  
Description  
Restores all network settings of the internal print server to the factory default.  
Factory Reset  
Resets the machine and restores the printer settings (including command settings) to the  
factory default settings.  
The factory settings are shown in Bold with an asterisk.  
96  
   
General Information  
Color Correction  
3
Submenu  
Options  
Descriptions  
Frequency  
Normal* / Low/ Off  
Sets the interval time you want to carry out the  
colour calibration and the auto registration.  
ColorCalibration  
Auto Regist.  
Calibrate  
Reset  
Carry out calibration to revise the colours.  
Set the calibration parameters back to the default  
settings.  
3
-
Adjusts the print position of each colour  
automatically.  
The factory settings are shown in Bold with an asterisk.  
97  
 
General Information  
Reprinting documents  
3
Reprinting the last job  
3
Reprint the data from the last print job without sending it from the computer again.  
NOTE  
3
• The Reprint function is not available when Secure Function Lock 2.0 is On. (For more information about  
Secure Function Lock 2.0, see Network User's Guide: Secure Function Lock 2.0)  
• If the machine does not have enough memory to spool the print job, it will not print the document.  
• If you wait 30 seconds to continue the control panel operation, the Reprint setting will close and the LCD  
will return to Ready mode.  
• For more information about the settings in the printer driver, see Advanced tab on page 36.  
• After you turn the machine off, the last print job will be deleted.  
How to reprint the last job  
3
a Make sure that the Reprintsetting is Onby using the keys on the control panel to enter the  
General Setupmenu.  
NOTE  
®
If you print with the Windows printer driver we have supplied with the machine, the settings for  
Use Reprint in the printer driver will take priority over the settings made on the control panel. Select the  
Use Reprint check box in the printer driver. (For more information, see Use Reprint on page 42.)  
b Press Go for about 4 seconds and then release it.  
c Make sure that the LCD shows Reprint: Print. Press OK.  
d Press a or b to enter the number of copies. Choose between 1 and 999 Copies.  
e Press OK or Go.  
NOTE  
To delete the last print job from the memory, replace steps c to e with the following step:  
• Press a or b to choose Reprint: Delete. Press OK.  
The LCD will show Deleted, and then the machine will return to Ready mode.  
98  
           
General Information  
Printing Secure data  
3
Secure data  
3
Secure documents are protected by a password and only those people who know the password will be able  
to print the document. The machine will not print the document when you send it for printing. To print the  
document, you must use the control panel of the machine (with the password). Secure data will be deleted  
after it is printed once.  
3
When the area to spool data is full, the LCD shows Out of Memory. Press Cancel to return to Ready mode.  
To delete the spooled data, carry out this operation using the control panel.  
NOTE  
• Secure data will be deleted when the machine is turned off.  
• If you wait 30 seconds to continue the control panel operation, the Secure Print setting will close and the  
LCD will return to Ready mode.  
• For more information about the settings in the printer driver and how to create secure data, see Secure  
®
®
Print on page 39 (For Windows printer driver), Advanced options on page 53 (For Windows BR-Script  
printer driver), Secure Print on page 66 (For Macintosh printer driver) or Secure Print on page 76 (For  
Macintosh BR-Script printer driver).  
How to print Secure data  
3
a Press Secure.  
b Press a or b to choose the user name. Press OK.  
c Press a or b to choose the job. Press OK.  
d Press a or b to enter your password. Press OK.  
e Press a or b to choose Print. Press OK.  
f Press a or b to enter the number of copies you want.  
g Press OK or Go.  
NOTE  
To delete the secure print data from the memory, replace steps e to g with the following step:  
• Press a or b to choose Delete. Press OK.  
The LCD will show Deleted, and then the machine will return to Ready mode.  
99  
           
General Information  
Security features  
3
Secure Function Lock 2.0  
3
Secure Function Lock lets you restrict Public access to the Print functions .  
This feature also prevents users from changing the Default settings of the machine by limiting access to the  
Menu settings. Before using the security features you must first enter an administrator password. The  
administrator can set up restrictions for individual users along with a user password. Restricted users must  
enter the user password to use the machine. Secure Function Lock can be set by using Web Based  
3
®
Management and BRAdmin Professional 3 (Windows only) (see Network User's Guide).  
1
The Print functions include print jobs via AirPrint, Google Cloud Print and Brother iPrint&Scan.  
NOTE  
• Make a careful note of your password. If you forget it, you will have to reset the password stored in the  
machine. For information about how to reset the password call Brother customer service or your local  
Brother dealer.  
• Only administrators can set limitations and make changes for each user.  
Setting Lock  
3
Setting Lock lets you set a password to stop other people from accidentally changing your machine settings.  
Make a careful note of your password. If you forget it, you will have to reset the passwords stored in the  
machine. Please call your administrator, Brother customer service or your local Brother dealer.  
While Setting Lock is On, you cannot change the following settings without a password:  
Paper Tray  
General Setup  
Print Menu (except Table Print)  
Network (except Status, Mac Address, Status Info. and Device Info. of Wi-Fi Direct)  
Reset Menu  
Setting up the password  
3
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Setting Lock. Press OK.  
c Enter a four-digit number for the password. To enter each digit, press a or b to choose a number and  
then press OK.  
d Re-enter the password when the LCD shows Verify:.  
100  
       
General Information  
Changing your Setting Lock password  
3
Turn Setting Lock off before you change the password (see Turning Setting Lock on/off on page 101).  
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Setting Lock. Press OK.  
c Press a or b to choose Set Password. Press OK.  
3
d Enter the registered four-digit password. To enter each digit, press a or b to choose a number and then  
press OK.  
e Enter a four-digit number for the new password. To enter each digit, press a or b to choose a number  
and then press OK.  
f Re-enter the password when the LCD shows Verify:.  
Turning Setting Lock on/off  
3
If you enter the wrong password when following the instructions below, the LCD will show Wrong Password.  
Re-enter the correct password.  
Turning Setting Lock on  
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Setting Lock. Press OK.  
c Press OK when the LCD shows On.  
d Enter the registered four-digit password. To enter each digit, press a or b to choose a number and then  
press OK.  
Turning Setting Lock off  
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Setting Lock. Press OK.  
c Enter the registered four-digit password. To enter each digit, press a or b to choose a number and then  
press OK.  
d Press OK or Go when the LCD shows Off.  
101  
 
General Information  
Ecology features  
3
Toner Save  
3
Save toner by using this feature. When you set Toner Save to On, the print appears lighter. The default setting  
is Off.  
3
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Ecology. Press OK.  
c Press a or b to choose Toner Save. Press OK.  
d Press a or b to choose Onor Off. Press OK or Go.  
Sleep Time  
3
The Sleep mode setting can reduce power consumption. When the machine is in Sleep mode (Power Save  
mode) it acts as though it were turned off. The machine will wake up and start printing when it receives a print  
job.  
Choose how long the machine must be idle before it goes into Sleep mode. When the machine receives a  
print file or document, the timer will be reset. The default setting is 3 minutes. While the machine is in Sleep  
mode the LCD will show Sleep.  
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Ecology. Press OK.  
c Press a or b to choose Sleep Time. Press OK.  
d Press a or b to enter the length of time the machine will remain idle before entering Sleep mode. Press  
OK or Go.  
Deep Sleep mode  
3
If the machine is in Sleep mode and does not receive any jobs for a certain length of time, the machine will  
go into Deep Sleep mode and the LCD will show Deep Sleep. Deep Sleep mode uses less power than  
Sleep mode. The machine will wake up, when the machine receives a print job.  
102  
       
General Information  
Auto Power Off  
3
If the machine is in Deep Sleep mode for a certain length of time, it will go into Power Off mode automatically.  
To start printing, press and hold down  
on the control panel and then send the print data.  
You can choose how long the machine must be in Deep Sleep mode before it goes into Auto Power Off mode,  
by following these steps:  
3
a Press a or b to choose General Setup. Press OK.  
b Press a or b to choose Ecology. Press OK.  
c Press a or b to choose Auto Power Off. Press OK.  
d Press a or b to choose Off, 1 hour, 2 hours, 4 hoursor 8 hours. Press OK or Go.  
NOTE  
The machine does not go into Power Off when the machine is connected to a wired or wireless network  
or has secure print data in the memory.  
103  
 
General Information  
Colour Correction  
3
Frequency  
3
Set how often the colour correction (Colour Calibration and Auto Registration) occurs. The factory setting is  
Normal. The colour correction process consumes some amount of the toner.  
3
a Press a or b to choose Color Correction. Press OK.  
b Press a or b to choose Frequency. Press OK.  
c Press a or b to choose Normal, Lowor Off. Press OK.  
Colour Calibration  
3
The output density for each colour may vary depending on the machine's environment, such as temperature  
and humidity. Calibration helps you to improve the colour density.  
NOTE  
®
• If you are using the Windows printer driver, the driver will get the calibration data automatically if both  
Use Calibration Data and Get Device Data Automatically check boxes are selected. The default  
• If you are using the Macintosh printer driver, you must perform the calibration using the Status Monitor.  
Turn on the Status Monitor, and then select Color Calibration from the Control menu. See Status Monitor  
on page 78 for how to turn on the Status Monitor.  
Calibration  
a Press a or b to choose Color Correction. Press OK.  
b Press a or b to choose ColorCalibration. Press OK.  
c Press a or b to choose Calibrate. Press OK.  
d Press a to choose Yes.  
The machine performs the Calibration, and then returns to Ready mode.  
Reset  
Reset the calibration parameters back to those set at the factory.  
a Press a or b to choose Color Correction. Press OK.  
b Press a or b to choose ColorCalibration. Press OK.  
c Press a or b to choose Reset. Press OK.  
d Press a to choose Reset.  
The LCD shows Accepted, and then returns to Ready mode.  
104  
     
General Information  
Auto Registration  
3
Adjust the print position of each colour automatically.  
If solid areas of colour or images have cyan, magenta or yellow fringes, use the auto-registration feature to  
correct the problem.  
a Press a or b to choose Color Correction. Press OK.  
b Press a or b to choose Auto Regist.. Press OK.  
c Press OK to select Registration.  
3
d Press a to choose Yes.  
The machine performs the Registration, and then returns to Ready mode.  
105  
 
Routine Maintenance  
4
4
Replacing consumable items  
4
You will need to replace the consumable items when the machine indicates that the life of the consumable is  
over. You can replace the following consumable items by yourself.  
Using non-Brother supplies is not recommended and may affect the print quality, hardware performance, and  
machine reliability.  
NOTE  
4
The drum unit and toner cartridge are two separate parts.  
Toner cartridge  
(For Oceania)  
Drum unit  
(For Oceania)  
Model Name: TN-251BK, TN-251C, TN-255C, TN-251M, Model Name: DR-251CL 4 pc. Drum Set or single drum  
TN-255M, TN-251Y, TN-255Y  
units DR-251CL-BK, DR-251CL-CMY  
(For Other countries)  
(For Other countries)  
Model Name: TN-261BK, TN-261C, TN-265C, TN-261M, Model Name: DR-261CL 4 pc. Drum Set or single drum  
TN-265M, TN-261Y, TN-265Y  
units DR-261CL-BK, DR-261CL-CMY  
Belt unit  
Waste toner box  
Model Name: WT-220CL  
Model Name: BU-220CL  
NOTE  
Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at  
http://solutions.brother.com/ or contact your local Brother office for further details.  
106  
     
Routine Maintenance  
The following messages appear on the LCD in the Ready mode. These messages provide advanced  
warnings to replace the consumable items before they reach their end of life. To avoid any inconvenience,  
you may want to buy spare consumable items before the machine stops printing.  
LCD messages  
Consumable  
Approximate life  
How to replace  
Model Name  
item to get ready  
Toner Low: X  
Toner cartridge  
<Black>  
See page 111  
(For Oceania)  
2,500 pages  
TN-251BK  
X= C, M, Y, BK  
C= Cyan  
M= Magenta  
Y= Yellow  
BK= Black  
TN-251C  
<Cyan, Magenta,  
Yellow>  
TN-255C  
4
1,400 pages  
TN-251M  
2,200 pages  
TN-255M  
TN-251Y  
TN-255Y  
(For Other countries)  
TN-261BK  
TN-261C  
TN-265C  
TN-261M  
TN-265M  
TN-261Y  
TN-265Y  
Drums End Soon  
4 Drum units  
See page 119  
See page 119  
(For Oceania)  
(4 Drum units)  
DR-251CL  
15,000 pages  
Drum End Soon: X 1 Drum unit  
15,000 pages  
X= C, M, Y, BK  
C= Cyan  
M= Magenta  
Y= Yellow  
BK= Black  
(1 Drum unit)  
DR-251CL-BK  
DR-251CL-CMY  
(For Other countries)  
(4 Drum units)  
DR-261CL  
(1 Drum unit)  
DR-261CL-BK  
DR-261CL-CMY  
Belt End Soon  
Belt unit  
See page 128  
See page 133  
BU-220CL  
WT-220CL  
50,000 pages  
WT Box End Soon  
Waste toner box  
50,000 pages  
1
2
3
4
5
6
A4 or Letter size single-sided pages.  
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.  
1 page per job  
Drum life is approximate and may vary by type of use.  
Standard toner cartridge  
High yield toner cartridge  
107  
               
Routine Maintenance  
You will need to clean the machine regularly and replace the consumable items when the following messages  
are displayed on the LCD.  
LCD messages  
Consumable  
Approximate life  
How to replace  
Model Name  
item to replace  
Replace Toner  
Toner cartridge  
<Black>  
See page 111  
(For Oceania)  
2,500 pages  
TN-251BK  
TN-251C  
<Cyan, Magenta,  
Yellow>  
TN-255C  
1,400 pages  
TN-251M  
4
2,200 pages  
TN-255M  
TN-251Y  
TN-255Y  
(For Other countries)  
TN-261BK  
TN-261C  
TN-265C  
TN-261M  
TN-265M  
TN-261Y  
TN-265Y  
Replace Drums  
4 Drum units  
1 Drum unit  
See page 119  
See page 119  
(For Oceania)  
(4 Drum units)  
DR-251CL  
15,000 pages  
Replace Drum: X  
15,000 pages  
X= C, M, Y, BK  
C= Cyan  
M= Magenta  
Y= Yellow  
BK= Black  
(1 Drum unit)  
DR-251CL-BK  
DR-251CL-CMY  
(For Other countries)  
(4 Drum units)  
DR-261CL  
Drum Stop  
Drum unit  
See page 119  
15,000 pages  
(1 Drum unit)  
DR-261CL-BK  
DR-261CL-CMY  
Replace Belt  
Replace WT Box  
Replace Fuser  
Belt unit  
See page 128  
See page 133  
BU-220CL  
WT-220CL  
50,000 pages  
Waste toner box  
Fuser unit  
50,000 pages  
Call your dealer or Brother Customer Service  
for a replacement fuser unit.  
50,000 pages  
Replace PF kit1  
Paper feeding kit  
Call your dealer or Brother Customer Service  
for a replacement paper feeding kit 1.  
50,000 pages  
1
2
3
4
5
6
A4 or Letter size single-sided pages.  
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.  
1 page per job  
Drum life is approximate and may vary by type of use.  
Standard toner cartridge  
High yield toner cartridge  
108  
               
Routine Maintenance  
NOTE  
• Discard used consumable items according to local regulations, keeping it separate from domestic waste.  
If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly  
so that the material inside does not spill.  
• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or  
scattering the material inside.  
• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items  
and machine parts may be reduced.  
• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Frequency of replacement  
will vary depending on the print volume, percentage of coverage, types of media used, and powering on/off  
the machine.  
4
• Frequency of replacement consumables except toner cartridges will vary depending on the print volume,  
types of media used, and powering on/off the machine.  
• Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at  
http://solutions.brother.com/ or contact your local Brother office for further details.  
109  
Routine Maintenance  
Replacing the toner cartridges  
4
Model Name: For the model name of toner cartridges, see Replacing consumable items on page 106  
The Standard toner cartridge can print approximately 2,500 pages (black) or approximately 1,400 pages  
(cyan, magenta, yellow) . The High Yield toner cartridge can print approximately 2,200 pages (cyan,  
magenta, yellow) . Actual page count will vary depending on your average type of document. When a toner  
cartridge is running low, the LCD shows Toner Low.  
The toner cartridge that comes supplied with the machine will need to be replaced after approximately 1,000  
pages .  
4
1
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.  
NOTE  
• The indication of remaining toner life will vary depending on the types of documents printed and customer's  
usage.  
• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.  
• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When  
you want to buy toner cartridges, please call Brother customer service or your local Brother dealer.  
• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning and  
• DO NOT unpack the new toner cartridge until you are ready to install it.  
Toner Low: X  
4
Toner Low: X  
If the LCD shows Toner Low: X, the machine has nearly run out of toner. Buy a new toner cartridge and  
have it ready before you get a Replace Toner message. Xshows the toner colour that is near the end of its  
life. (BK=Black, C=Cyan, M=Magenta, Y=Yellow). To replace the toner cartridge, see Replacing the toner  
Buy a new toner cartridge and have it ready before you get a Replace Tonermessage.  
Replace Toner  
4
When the following message appears on the LCD, you must replace the toner cartridge:  
Replace Toner  
The scrolling message on the LCD indicates which colour you must replace.  
When the LCD shows Replace Tonerthe machine will stop printing until you replace the toner cartridge.  
A new Brother Original toner cartridge will reset the Replace Toner mode.  
110  
     
Routine Maintenance  
Replacing the toner cartridges  
4
a Make sure that the machine is turned on.  
b Open the top cover until it locks in the open position.  
4
c Take out the toner cartridge and drum unit assembly for the colour shown on the LCD.  
111  
     
Routine Maintenance  
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
4
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with a  
piece of disposable paper underneath it in case you accidentally spill or scatter toner.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
112  
Routine Maintenance  
d Push down the green lock lever and take the toner cartridge out of the drum unit.  
4
WARNING  
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,  
resulting in injuries.  
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol  
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.  
Instead, use only a dry, lint-free cloth.  
(See Product Safety Guide: General precautions)  
113  
Routine Maintenance  
IMPORTANT  
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash  
it off with cold water.  
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
<Toner cartridge>  
<Drum unit>  
4
• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of  
disposable paper or cloth underneath it in case you accidentally spill or scatter toner.  
NOTE  
• Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the  
cartridge.  
• Discard used consumable items according to local regulations, keeping it separate from domestic waste.  
If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly  
so that the material inside does not spill.  
e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side  
to side several times to spread the toner evenly inside the cartridge.  
114  
Routine Maintenance  
IMPORTANT  
• DO NOT unpack the new toner cartridge until you are ready to install it. If a toner cartridge is left unpacked  
for a long time, the toner life will be shortened.  
• If an unpacked drum unit is exposed to direct sunlight (or room light for long periods of time), the unit may  
be damaged.  
• Brother machines are designed to work with toner of a particular specification and will work to a level of  
optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this  
optimum performance if toner or toner cartridges of other specifications are used. Brother does not  
therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the  
refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other  
part of this machine as a result of the use of toner or toner cartridges other than Brother Original products  
due to the incompatibility or lack of suitability of those products with this machine, any repairs required as  
a result may not be covered by the warranty.  
4
f Pull off the protective cover.  
IMPORTANT  
Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To  
prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.  
115  
Routine Maintenance  
g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you install it  
correctly, the green lock lever on the drum unit will lift automatically.  
4
NOTE  
Make sure you installed the toner cartridge correctly or it may separate from the drum unit.  
h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to  
left several times.  
1
NOTE  
Be sure to return the tab to the home position (a) (1). The arrow on the tab must be aligned with the arrow  
on the drum unit. If it is not, printed pages may have a vertical stripe.  
116  
 
Routine Maintenance  
i Repeat step c and step h to clean each of three remaining corona wires.  
NOTE  
When you clean the corona wires, you do not have to remove the toner cartridge from the drum unit.  
j Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner  
cartridge colour to the same colour label on the machine.  
4
BK  
C
M
Y
117  
Routine Maintenance  
k Close the top cover of the machine.  
4
NOTE  
After replacing the toner cartridge, DO NOT turn off the machine or open the top cover until the LCD shows  
Ready.  
118  
Routine Maintenance  
Replacing the drum units  
4
(For Oceania)  
Model Name: DR-251CL 4 pc. Drum Set or single drum units DR-251CL-BK, DR-251CL-CMY  
(For Other countries)  
Model Name: DR-261CL 4 pc. Drum Set or single drum units DR-261CL-BK, DR-261CL-CMY  
A new drum unit can print approximately 15,000 A4 or Letter size single-sided pages. DR-251CL/DR-261CL  
Drum Set contains four drum units one Black (DR-251CL-BK/DR-261CL-BK) and three Colour  
(DR-251CL-CMY/DR-261CL-CMY). DR-251CL-BK/DR-261CL-BK contains one Black drum.  
DR-251CL-CMY/DR-261CL-CMY contains one Colour drum.  
4
When a drum reaches the factory-established rotation limit corresponding to the rated page yield, the  
products LCD display will advise you to replace the appropriate drum(s). The product will continue to function  
once the drum has reached its limit; however, print quality may be severely compromised.  
As the drums rotate in unison during the various stages of operation (regardless of whether toner is deposited  
on the page) and because damage to a single drum unit is not likely, you will need to replace all of the drums  
at once (unless you have replaced an individual drum [DR-251CL-BK/DR-261CL-BK for black and  
DR-251CL-CMY/DR-261CL-CMY for Colour] for reasons other than reaching its rated life). For your  
convenience, Brother sells the drum units as a set of four (DR-251CL/DR-261CL).  
IMPORTANT  
For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a  
third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the  
machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum unit  
or toner unit.  
Drum!  
4
Drum!  
The corona wires have become dirty. Clean the corona wires in the 4 drum units (see Cleaning the corona  
Drums End Soon  
4
Drums End Soon  
The four drum units are nearing the end of their rated life and will require replacement. We recommend you  
keep Brother Original drum units ready for installation. Buy a new drum unit set (DR-251CL/DR-261CL) and  
have it ready before you get a Replace Drumsmessage.  
119  
     
Routine Maintenance  
Drum End Soon: X  
4
Drum End Soon: X  
If only a specified drum is near the end of its life, the LCD shows the Drum End Soon: Xmessage. The X  
indicates the drum unit colour that is near the end of its life. (BK=Black, C=Cyan, M=Magenta, Y=Yellow). We  
recommend you keep Brother Original drum units ready for installation. Buy a new drum unit  
DR-251CL-BK/DR-261CL-BK (for Black) or a DR-251CL-CMY/DR-261CL-CMY (for either C, M, Y colours)  
and have it ready before you get a Replace Drumsmessage. To replace the drum units, see Replacing the  
4
Replace Drums  
4
Replace Drums  
The four drum units have exceeded their rated life. Please replace each drum unit with a new one. We  
recommend Brother Original drum units be installed at this time.  
After replacement, reset each drum counter for each drum unit replaced by following the instructions included  
with the new drum units.  
Replace Drum: X  
4
Replace Drum: X  
If only a specified drum needs to be replaced, the LCD shows the Replace Drum: Xmessage. The X  
indicates the drum unit colour that you must replace. (BK=Black, Y=Yellow, M=Magenta, C=Cyan).  
Drum Stop  
4
Drum Stop  
We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a  
Brother Original drum unit be installed at this time.  
After replacement, reset the drum counter by following the instructions included with the new drum unit.  
120  
Routine Maintenance  
Replacing the drum units  
4
IMPORTANT  
• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your  
hands or clothes, immediately wipe or wash it off with cold water.  
• Every time you replace the drum unit, clean the inside of the machine (see Cleaning and Checking the  
When you replace a drum unit with a new one, you must reset the drum counter by completing the following  
steps:  
4
a Make sure that the machine is turned on.  
b Open the top cover until it locks in the open position.  
121  
   
Routine Maintenance  
c Take out the toner cartridge and drum unit assembly for the colour shown on the LCD.  
4
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
122  
 
Routine Maintenance  
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with a  
piece of disposable paper underneath it in case you accidentally spill or scatter toner.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
4
d Push down the green lock lever and take the toner cartridge out of the drum unit.  
123  
Routine Maintenance  
WARNING  
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,  
resulting in injuries.  
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol  
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.  
Instead, use only a dry, lint-free cloth.  
4
(See Product Safety Guide: General precautions)  
IMPORTANT  
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash  
it off with cold water.  
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
<Toner cartridge>  
<Drum unit>  
• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of  
disposable paper or cloth underneath it in case you accidentally spill or scatter toner.  
NOTE  
• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum  
unit.  
• Discard used consumable items according to local regulations, keeping it separate from domestic waste.  
If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly  
so that the material inside does not spill.  
e Unpack the new drum unit.  
124  
Routine Maintenance  
f Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you install the  
cartridge correctly, the green lock lever on the drum unit will lift automatically.  
4
NOTE  
Make sure you install the toner cartridge correctly or it may separate from the drum unit.  
g Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to  
left several times.  
1
NOTE  
Be sure to return the tab to the home position (a) (1). The arrow on the tab must be aligned with the arrow  
on the drum unit. If it is not, printed pages may have a vertical stripe.  
125  
 
Routine Maintenance  
h Repeat step c and step g to clean each of three remaining corona wires.  
NOTE  
When you clean the corona wires, you do not have to remove the toner cartridge from the drum unit.  
i Slide the toner cartridge and drum unit assembly into the machine. Make sure you match the toner  
cartridge colour to the same colour label on the machine.  
4
BK  
C
M
Y
126  
Routine Maintenance  
j Close the top cover of the machine.  
4
k When you replace the drum unit with a new one, you need to reset the drum counter. Instructions of how  
to do this can be found in the box your new drum unit came in.  
127  
Routine Maintenance  
Replacing the belt unit  
4
Model Name: BU-220CL  
A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages.  
Belt End Soon  
4
Belt End Soon  
If the LCD shows Belt End Soon, it means the belt unit is near the end of its life. Buy a new belt unit and  
have it ready before you get a Replace Beltmessage. To replace the belt unit, see Replacing the belt unit  
4
Replace Belt  
4
When the following message appears on the LCD, you must replace the belt unit:  
Replace Belt  
IMPORTANT  
• DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality.  
• Damage caused by incorrect handling of the belt unit may void your warranty.  
Replacing the belt unit  
4
a Make sure that the machine is turned on.  
b Open the top cover until it locks in the open position.  
128  
     
Routine Maintenance  
c Take out all of the toner cartridge and drum unit assemblies.  
4
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with  
disposable paper underneath them in case you accidentally spill or scatter toner.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash  
it off with cold water.  
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
<Toner cartridge>  
<Drum unit>  
129  
Routine Maintenance  
d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out.  
4
IMPORTANT  
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
e Unpack the new belt unit and install the new belt unit in the machine.  
130  
Routine Maintenance  
f Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner  
cartridge colour to the same colour label on the machine. Repeat this step for each of the toner cartridge  
and drum unit assemblies.  
4
BK  
C
M
Y
131  
Routine Maintenance  
g Close the top cover of the machine.  
4
h When you replace the belt unit with a new one, you need to reset the belt unit counter. Instructions of  
how to do this can be found in the box your new belt unit came in.  
132  
Routine Maintenance  
Replacing the waste toner box  
4
Model Name: WT-220CL  
The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages.  
WT Box End Soon  
4
WT Box End Soon  
If the LCD shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new  
waste toner box and have it ready before you get a Replace WT Boxmessage. To replace the waste toner  
box, see Replacing the waste toner box on page 133.  
4
Replace WT Box  
4
When the following message appears on the LCD, you must replace the waste toner box:  
Replace WT Box  
Replacing the waste toner box  
4
a Make sure that the machine is turned on.  
b Open the top cover until it locks in the open position.  
133  
     
Routine Maintenance  
c Take out all of the toner cartridge and drum unit assemblies.  
4
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with  
disposable paper underneath them in case you accidentally spill or scatter toner.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash  
it off with cold water.  
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
<Toner cartridge>  
<Drum unit>  
134  
Routine Maintenance  
d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out.  
4
IMPORTANT  
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.  
e Remove the orange packing material and discard it.  
NOTE  
This step is only necessary when you are replacing the waste toner box for the first time, and is not  
required for the replacement waste toner box. The orange packing pieces are installed at the factory to  
protect your machine during shipment.  
135  
Routine Maintenance  
f Hold the green handle of the waste toner box and remove the waste toner box from the machine.  
4
IMPORTANT  
DO NOT reuse the waste toner box.  
WARNING  
• DO NOT put the waste toner box into a fire. It could explode, resulting in injuries.  
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol  
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.  
Instead, use only a dry, lint-free cloth.  
(See Product Safety Guide: General precautions)  
NOTE  
• Be sure to seal up the waste toner box tightly in an appropriate bag so that toner powder does not spill out  
of the waste toner box.  
• Discard the used waste toner box according to local regulations, keeping it separate from domestic waste.  
If you have questions, call your local waste disposal office.  
136  
Routine Maintenance  
g Unpack the new waste toner box and install the new waste toner box in the machine.  
4
h Put the belt unit back in the machine.  
137  
Routine Maintenance  
i Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner  
cartridge colour to the same colour label on the machine. Repeat this step for all the toner cartridge and  
drum unit assemblies.  
4
BK  
C
M
Y
138  
Routine Maintenance  
j Close the top cover of the machine.  
4
139  
Routine Maintenance  
Cleaning and Checking the machine  
4
Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner  
cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained  
with toner, clean the inside of the machine with a dry, lint-free cloth.  
WARNING  
4
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,  
resulting in injuries.  
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol  
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.  
Instead, use only a dry, lint-free cloth.  
(See Product Safety Guide: General precautions)  
IMPORTANT  
Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface  
of the machine.  
Cleaning the outside of the machine  
4
a Press and hold down  
to turn the machine off.  
b Disconnect the interface cables from the machine, and then unplug the power cord from the electrical  
socket.  
140  
     
Routine Maintenance  
c Wipe the outside of the machine with a dry, lint-free cloth to remove dust.  
4
d Pull the paper tray completely out of the machine.  
e If paper is loaded in the paper tray, remove it.  
f Remove anything that is stuck inside the paper tray.  
g Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust.  
h Re-load the paper and put the paper tray firmly back in the machine.  
i Plug the machine’s power cord back into the electrical socket first, and then connect the interface cables.  
j Turn on the machine.  
141  
Routine Maintenance  
Cleaning the LED head  
4
If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the  
page, clean the LED heads as follows:  
a Press and hold down  
to turn the machine off.  
b Open the top cover until it locks in the open position.  
4
c Wipe the windows of LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of LED  
heads (1) with your fingers.  
1
1
d Close the top cover of the machine.  
e Turn on the machine.  
142  
 
Routine Maintenance  
Cleaning the corona wires  
4
If you have print quality problems, clean the corona wire as follows:  
a Make sure that the machine is turned on.  
b Open the top cover until it locks in the open position.  
4
143  
   
Routine Maintenance  
c Take out a toner cartridge and drum unit assembly.  
4
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
144  
 
Routine Maintenance  
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assembly on a piece of disposable paper  
or cloth in case you accidentally spill or scatter toner.  
• Handle the toner cartridge and drum unit assemblies carefully. If toner scatters on your hands or clothes,  
immediately wipe or wash it off with cold water.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
4
d Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to  
left several times.  
1
NOTE  
Be sure to return the tab to the home position (a) (1). The arrow on the tab must be aligned with the arrow  
on the drum unit. If it is not, printed pages may have a vertical stripe.  
145  
Routine Maintenance  
e Slide the toner cartridge and drum unit assembly into the machine.  
Make sure that you match the toner cartridge colour to the same colour label on the machine.  
4
BK  
C
M
Y
f Repeat steps c to e to clean each of the remaining corona wires.  
g Close the top cover of the machine.  
146  
 
Routine Maintenance  
Cleaning the drum unit  
4
If your printout has white or black dots at 94 mm intervals, the drum may have foreign material, such as glue  
from a label stuck on the drum surface. Follow the steps below to solve the problem.  
a Make sure the machine is in Ready mode.  
b Press a or b to choose Machine Info.. Press OK.  
c Press a or b to choose Drum Dot Print. Press OK to print the drum dot check sheet.  
4
d Press and hold down  
to turn the machine off.  
e Open the top cover until it locks in the open position.  
f The colour of printed dots is the colour of the drum you should clean. Take out the toner cartridge and  
drum unit assembly of the colour causing the problem.  
147  
 
Routine Maintenance  
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
4
IMPORTANT  
• We recommend that you place the toner cartridge and drum unit assembly on a piece of disposable paper  
or cloth in case you accidentally spill or scatter toner.  
• Handle the toner cartridge and drum unit assembly carefully. If toner scatters on your hands or clothes,  
immediately wipe or wash it off with cold water.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
148  
Routine Maintenance  
g Push down the green lock lever and take the toner cartridge out of the drum unit.  
4
h Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side.  
1
i Read following information from the drum dot check sheet.  
Dot location: The sheet has eight numbered columns. The number of the column with the printed dot  
in it is used to find the dot position on the drum.  
149  
Routine Maintenance  
j Use the numbered markers next to the drum roller to find the mark. For example, a dot in column 2 on  
the check sheet would mean that there is a mark in the “2” region of the drum.  
4
k Turn the edge of the drum unit toward you by hand while looking at surface of the suspected area.  
NOTE  
To avoid print quality problems, DO NOT touch the surface of the drum unit except the edge.  
l When you have found the mark on the drum that matches the drum dot check sheet, wipe the surface  
of the drum gently with a cotton swab until the mark on the surface comes off.  
IMPORTANT  
DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.  
150  
Routine Maintenance  
m Put the toner cartridge back into the drum unit until you hear it lock into place. If you install the cartridge  
in correctly, the green lock lever on the drum unit will lift automatically.  
4
NOTE  
Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.  
151  
Routine Maintenance  
n Slide the toner cartridge and drum unit assembly into the machine.  
Make sure that you match the toner cartridge colour to the same colour label on the machine.  
4
BK  
C
M
Y
o Close the top cover of the machine.  
p Turn on the machine.  
152  
Routine Maintenance  
Cleaning the paper pick-up roller  
4
Cleaning the paper pick-up roller periodically may prevent paper jams by insuring the proper feeding of paper.  
a Press and hold down to turn the machine off.  
b Pull the paper tray completely out of the machine.  
c If paper is loaded in the paper tray, remove it.  
d Remove anything that is stuck inside the paper tray.  
4
e Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the  
paper tray with it to remove dust.  
1
f Wipe the two pick-up rollers (1) inside of the machine to remove dust.  
1
g Reload the paper and put the paper tray firmly back in the machine.  
h Turn on the machine.  
153  
 
Routine Maintenance  
Packing and shipping the machine  
4
WARNING  
This machine is heavy and weighs more than 18.4 kg. Be careful not to pinch your fingers when you put the  
machine down.  
If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid  
damage during transit. The machine should be adequately insured with the carrier.  
4
Unless you are returning the machine as part of the Brother Exchange Service, leave the toner cartridges and  
drum units inside the machine when you pack and ship it.  
a Press and hold down  
to turn the machine off. Leave the machine turned off for at least 10 minutes  
to cool down.  
b Disconnect all the cables, and then unplug the power cord from the electrical socket.  
c Put the packing material (1) into the carton.  
1
154  
 
Routine Maintenance  
d Wrap the machine in a plastic bag, then put it on the bottom packing material (1).  
4
1
FRONT  
NOTE  
If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep  
all separate parts, including the drum unit and toner cartridge assemblies and printed materials, to use with  
your ‘Exchange’ machine.  
e Put the packing material (2) marked “R FRONT” on the right of the machine. Put the packing material (3)  
marked “L FRONT” on the left of the machine.  
L
3
FRONT  
2
R
FRONT  
155  
Routine Maintenance  
f Put the AC power cord and printed materials in the original carton as shown in the illustration.  
4
g Close the carton and tape it shut.  
156  
Troubleshooting  
5
5
If you think there is a problem with your machine, check each item below first and follow the troubleshooting  
tips. Most problems can be easily resolved by yourself.  
Identifying your problem  
5
First, check the following:  
The machine's power cord is connected correctly and the machine is turned on. If the machine does not  
turn on after connecting the power cord, see Other difficulties on page 175.  
All of the protective parts have been removed.  
5
Paper is inserted correctly in the paper tray.  
The interface cables are securely connected to the machine and the computer, or the wireless connection  
is set up on both the machine and your computer.  
LCD Messages  
If you did not solve your problem with the above checks, identify your problem and then go to the page  
suggested below.  
Machine does not print.  
Paper handling  
Pages are printed, but there are still problems.  
Print quality  
Printout is incorrect  
Network and other problems:  
157  
     
Troubleshooting  
Error and maintenance messages  
5
As with any sophisticated office product, errors may occur and consumable items may need to be replaced.  
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate  
message. The most common error and maintenance messages are shown below.  
You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother  
Solutions Center offers the latest FAQs and troubleshooting tips:  
Using non-Brother supplies is not recommended and may affect the print quality, hardware performance, and  
machine reliability.  
NOTE  
5
The LCD names are as follows.  
• Standard paper tray: Tray 1  
• Manual feed slot: Manual Feed  
Error message  
Cause  
Action  
2-sided Disabled  
The back cover of the machine is  
not closed completely.  
Close the back cover of the machine.  
Access Denied  
The function you want to use is  
Contact your administrator to check your Secure  
restricted by Secure Function Lock Function Lock Settings.  
2.0.  
Belt End Soon  
Calibrate  
The belt unit is near the end of its  
life.  
Buy a new belt unit before you get a Replace Belt  
message.  
Calibration failed.  
Press and hold down  
to turn the machine off.  
Wait a few seconds, and then turn it on again.  
Perform the colour calibration again using the  
control panel or the printer driver (see Colour  
Put in a new belt unit (see Replacing the belt unit  
If the problem continues, call Brother customer  
service or your local Brother dealer.  
Cartridge Error  
The toner cartridge is not installed  
correctly.  
Pull out the toner cartridge and drum unit assembly  
for the colour that is indicated on the LCD, take out  
the toner cartridge, and put it back into the drum unit  
again. Put the toner cartridge and drum unit assembly  
back in the machine. If the problem continues, call  
Brother customer service or your local Brother dealer.  
158  
   
Troubleshooting  
Error message  
Cause  
Action  
Cover is Open  
The top cover is not closed  
completely.  
Close the top cover of the machine.  
The fuser cover is not closed  
completely or paper was jammed in  
the back of the machine when you  
turned on the power.  
Close the fuser cover located inside the back  
cover of the machine.  
Make sure paper is not jammed inside the back of  
the machine, and then close the fuser cover and  
Drums End Soon  
The 4 drum units are near the end of Order a new drum unit set now so a replacement  
their life.  
drum unit will be available when the LCD shows  
Replace Drums(see Drums End Soon  
5
Drum End Soon: X  
The drum unit for the colour  
Order a new drum unit for the colour indicated on the  
indicated on the LCD is near the end LCD before you get a Replace Drum: Xmessage.  
of its life.  
(X shows the toner  
cartridge or drum unit  
colour that must be  
replaced. BK=Black,  
C=Cyan, M=Magenta,  
Y=Yellow.)  
Drum!  
The corona wire on the drum unit  
needs to be cleaned.  
Clean all four corona wires (one for each colour)  
inside the drum unit by sliding the green tab (see  
The drum unit or the toner cartridge Remove the toner cartridge and drum unit assembly,  
and drum unit assembly is not  
installed correctly.  
remove the toner cartridge from the drum unit, and  
reinstall the toner cartridge back into the drum unit.  
Reinstall the toner cartridge and drum unit assembly  
back in the machine. If the problem continues,  
replace the toner cartridge (see Replacing the toner  
Drum Stop  
It is time to replace the drum unit.  
Replace the drum unit for the color indicated on the  
Fuser Error  
The temperature of the fuser unit  
does not rise to a specified  
temperature within the specified  
time.  
Turn the machine off, wait a few seconds, and then  
turn it on again. Leave the machine for 15 minutes  
with the power on.  
The fuser unit is too hot.  
Jam 2-sided  
Jam Inside  
The paper is jammed underneath  
the paper tray or the fuser unit.  
The paper is jammed inside the  
machine.  
The toner cartridge was placed in  
Put the toner cartridge into the drum unit, and then  
the machine without the drum unit. reinstall the toner cartridge and drum unit assembly in  
the machine.  
Jam Manual Feed  
The paper is jammed in the manual See Paper is jammed in the manual feed slot  
feed slot of the machine.  
159  
Troubleshooting  
Error message  
Cause  
Action  
Jam Rear  
The paper is jammed in the back of See Paper is jammed at the back of the machine  
the machine.  
Jam Tray 1  
The paper is jammed in the paper  
tray of the machine.  
Limit Exceeded  
Log Access Error  
The print limit set in Secure  
Function Lock 2.0 was reached.  
Contact your administrator to check your Secure  
Function Lock Settings.  
The machine could not access the Contact your administrator to check the Store Print  
print log file in the server.  
Log to Network settings.  
(For detailed information, see Network User's Guide:  
Store Print Log to Network)  
Manual Feed  
Manual was selected as the paper Place the same size of paper in the Manual Feed Slot  
source when there was no paper in as is shown on the LCD. If the machine is in Pause  
5
the Manual Feed Slot.  
mode, press Go (see Loading paper in the Manual  
No Belt Unit  
No Paper  
The belt unit is not installed  
correctly.  
Reinstall the belt unit (see Replacing the belt unit  
The machine is out of paper or  
paper is not correctly loaded in the  
specified paper tray.  
Put paper in the indicated paper tray.  
Load <size> paper  
in <tray>.  
Make sure the paper guides are set to the correct  
size.  
No Permission  
Printing colour documents is  
restricted.  
Contact your administrator to check your Secure  
Function Lock Settings.  
No Toner  
The toner cartridge or the toner  
Remove the toner cartridge and drum unit assembly,  
cartridge and drum unit assembly is remove the toner cartridge from the drum unit, and  
not installed correctly.  
reinstall the toner cartridge back into the drum unit.  
Reinstall the toner cartridge and drum unit assembly  
back in the machine. If the problem continues,  
replace the toner cartridge (see Replacing the toner  
No Tray  
The standard paper tray is not  
Reinstall the standard paper tray.  
installed or not installed correctly.  
No Waste Toner  
Not Available  
The waste toner box is not installed Reinstall the Waste Toner Box (see Replacing the  
correctly.  
The requested function is not  
Contact your administrator to check your Secure  
permitted to all User IDs by Secure Function Lock Settings.  
Function Lock 2.0.  
Out of Memory  
The machine’s memory is full.  
Press Cancel and delete the previously stored  
secure print data.  
Secure Print Data  
is full.  
Out of Memory  
The machine’s memory is full.  
Reduce the complexity of your document or reduce  
the print resolution.  
Print Unable ##  
The machine has a mechanical  
problem.  
Press and hold down  
to turn the machine off.  
(## = Error Code)  
Wait a few seconds, then turn it on again.  
If the problem continues, call Brother customer  
service or your local Brother dealer.  
160  
Troubleshooting  
Error message  
Cause  
Action  
Registration  
Registration failed.  
Press and hold down  
to turn the machine off.  
Wait a few seconds, and then turn it on again.  
Perform the auto colour registration again using  
the control panel (see Auto Registration  
Put in a new belt unit (see Replacing the belt unit  
If the problem continues, call Brother customer  
service or your local Brother dealer.  
Replace Belt  
Replace Drums  
It is time to replace the belt unit.  
Replace the belt unit (see Replacing the belt unit  
5
It is time to replace the 4 drum units. Replace the 4 drum units (see Replacing the drum  
The drum unit counter was not reset Reset the drum unit counter (see Replacing the drum  
when a new drum was installed.  
It is time to replace the drum unit for Replace the drum unit for the colour indicated on the  
the indicated colour. LCD (see Replacing the drum units on page 121).  
The drum unit counter was not reset Reset the drum unit counter (see Replacing the drum  
Replace Drum: X  
(X shows the toner  
cartridge or drum unit  
colour that must be  
replaced. BK=Black,  
C=Cyan, M=Magenta,  
Y=Yellow.)  
when a new drum was installed.  
Replace Fuser  
Replace PF Kit1  
Replace Toner  
It is time to replace the fuser unit.  
Call Brother customer service or your local Brother  
dealer or a Brother Authorized Service Center to  
replace the fuser unit.  
It is time to replace the paper  
feeding kit.  
Call Brother customer service or your local Brother  
dealer or a Brother Authorized Service Center to  
replace the PF kit.  
The toner cartridge is at the end of Replace the toner cartridge for the colour indicated on  
its life. The machine will stop all print the LCD (see Replacing the toner cartridges  
operations.  
It is time to replace the waste toner Replace the waste toner box (see Replacing the  
Replace WT Box  
Short Paper  
The length of the paper in the tray is Open the back cover (face-up output tray) to let the  
too short for the machine to deliver it printed page exit onto the face-up output tray.  
to the Face-down output tray.  
Remove the printed pages and then press Go.  
Size Error DX  
The paper size defined in the printer Press Cancel. Choose a paper size that is supported  
driver and the control panel menu is by 2-sided printing.  
not available for automatic 2-sided  
printing.  
The paper size for automatic 2-sided printing is A4.  
The paper in the tray is not the  
Load the correct size of paper in the tray and set the  
correct size and is not available for size of paper for the tray (see Paper Tray  
automatic 2-sided printing.  
The paper size for automatic 2-sided printing is A4.  
161  
Troubleshooting  
Error message  
Cause  
Action  
Size Mismatch  
The paper in the indicated tray is not Put the same size paper in the paper tray that is  
the correct size.  
selected in the printer driver, and then press Go, or in  
the printer driver select the size of paper that you  
loaded in the indicated paper tray.  
Small Paper  
The paper size specified in the  
printer driver is too small for the  
machine to deliver it to the Face-  
down output tray.  
Open the back cover (face-up output tray) to let the  
printed paper out on the face-up output tray and then  
press Go.  
Toner Error  
Toner Low: X  
One or more toner cartridges are  
not installed correctly.  
Pull out all the drum units. Take out all the toner  
cartridges, and then put them back into the drum  
units.  
5
If the LCD shows Toner Lowyou Order a new toner cartridge now so a replacement  
can still print; however, the machine toner cartridge will be available when the LCD shows  
is telling you that the toner cartridge Replace Toner.  
(X shows the toner  
cartridge or drum unit  
colour that is near the  
end of its life. BK=Black,  
C=Cyan, M=Magenta,  
Y=Yellow.)  
is near the end of its life.  
WT Box End Soon  
The waste toner box is almost full.  
Order a new waste toner box before you get a  
Replace WT Boxmessage.  
162  
Troubleshooting  
Paper jams  
5
Always remove the remaining paper from the paper tray and straighten the stack when you are adding new  
paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and  
prevents paper jams.  
Paper is jammed in the manual feed slot  
5
If the LCD shows Jam Manual Feed, follow these steps:  
a Remove any paper that is jammed in and around the manual feed slot.  
5
b Press Go to resume printing.  
Paper is jammed in the Paper Tray  
5
If the LCD shows Jam Tray 1, follow these steps:  
a Pull the paper tray completely out of the machine.  
163  
         
Troubleshooting  
b Use both hands to slowly pull out the jammed paper.  
5
NOTE  
Pulling the jammed paper downward allows you to remove the paper more easily.  
c Make sure that the paper is below the maximum paper mark (  
) in the paper tray. While pressing  
the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the  
guides are firmly in the slots.  
d Put the paper tray firmly back in the machine.  
164  
Troubleshooting  
Paper is jammed underneath the Paper Tray  
5
If the LCD shows Jam 2-sided, follow these steps:  
a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the  
machine.  
b Pull the paper tray completely out of the machine.  
5
c Make sure that the jammed paper does not remain inside the machine.  
d If paper is not caught inside the machine, check underneath the paper tray.  
165  
   
Troubleshooting  
e If the paper is not caught in the paper tray, open the back cover.  
5
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
f Use both hands to pull out the jammed paper slowly.  
g Close the back cover until it locks in the closed position.  
h Put the paper tray back in the machine.  
166  
Troubleshooting  
Paper is jammed at the back of the machine  
5
If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps:  
a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the  
machine.  
b Open the back cover.  
5
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
167  
   
Troubleshooting  
c Pull the green tabs at the left and right sides toward you to release the fuser cover (1).  
5
1
d Use both hands to gently pull the jammed paper out of the fuser unit.  
e Close the fuser cover (1).  
1
f Close the back cover.  
168  
Troubleshooting  
Paper is jammed inside the machine  
5
If the LCD shows Jam Inside, follow these steps:  
a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the  
machine.  
b Open the top cover until it locks in the open position.  
5
WARNING  
HOT SURFACE  
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the  
machine to cool down before you touch the internal parts of the machine.  
169  
   
Troubleshooting  
c Take out all four toner cartridge and drum unit assemblies.  
5
IMPORTANT  
• We recommend that you put the toner cartridge and drum unit assemblies on a piece of disposable paper  
or cloth in case you accidentally spill or scatter toner.  
• Handle the toner cartridge and drum unit assemblies carefully. If toner scatters on your hands or clothes,  
immediately wipe or wash it off with cold water.  
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the  
illustration.  
170  
Troubleshooting  
d Pull out the jammed paper slowly.  
5
e Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner  
cartridge colour to the same colour label on the machine for all four toner cartridge and drum unit  
assemblies.  
BK  
C
M
Y
171  
Troubleshooting  
f Close the top cover of the machine.  
NOTE  
If you turn off the machine during Jam Inside, the machine will print incomplete data from your computer  
when it is turned back on. Before you turn on the machine, delete the print spooler job on your computer.  
5
172  
Troubleshooting  
If you are having difficulty with your machine  
5
IMPORTANT  
• For technical help, you must call the country where you bought the machine. Calls must be made from  
within that country.  
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting  
tips. Most problems can be easily resolved by yourself.  
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.  
Printing difficulties  
5
Difficulties  
Suggestions  
No printout.  
Check that the correct printer driver has been installed and chosen.  
Check to see if the LCD is showing an error message.  
Check the machine is online:  
®
®
(Windows 7 and Windows Server 2008 R2)  
Click the  
(Start) button and Devices and Printers. Right-click  
Brother HL-XXXX series and click See what's printing. Click Printer and make  
sure Use Printer Offline is deselected.  
®
®
(Windows Vista and Windows Server 2008)  
Click the  
(Start) button, Control Panel, Hardware and Sound, and then  
Printers. Right-click Brother HL-XXXX series. Make sure that Use Printer Offline  
is deselected.  
®
®
(Windows XP and Windows Server 2003)  
Click the Start button and choose Printers and Faxes. Right-click  
Brother HL-XXXX series. Make sure that Use Printer Offline is deselected.  
Contact your administrator to check your Secure Function Lock settings.  
Make sure the interface is set to Autoon the machine (see how to change the  
Check that the machine is not in Power Off mode.  
If the machine is in Power Off mode, press and hold down  
and then re-send print data.  
on the control panel,  
The machine is not printing or Press Cancel.  
has stopped printing.  
The machine will cancel the print job and clear it from the memory. The printout may  
be incomplete.  
The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and  
when the document displays  
bottom margins in your document to allow for this.  
on the screen but they are not (See Unprintable area when printing from a computer on page 7.)  
on the printed page.  
173  
     
Troubleshooting  
Printing difficulties (continued)  
Difficulties  
Suggestions  
The machine prints  
unexpectedly or it prints  
garbage.  
Press Cancel to cancel print jobs.  
Check the settings in your application to make sure it is set up to work with your  
machine.  
The machine prints the first  
Check the settings in your application to make sure that it is set up to work with your  
couple of pages correctly, then machine.  
some pages have text  
Your computer is not recognising the machine’s input buffer’s full signal. Make sure  
that you connected the interface cable correctly.  
(See Quick Setup Guide)  
missing.  
Cannot perform ‘Page Layout’ Check that the paper size setting in the application and in the printer driver are the  
printing.  
same.  
5
Print speed is too slow.  
Try changing the printer driver setting. The highest quality needs longer data  
processing, sending and printing time.  
The machine does not print  
Reduce the print quality.  
®
®
from Adobe Illustrator .  
(For Windows, see Basic tab on page 28)  
(For Macintosh, see Print Settings on page 67)  
Poor print quality  
Paper handling difficulties  
Difficulties  
Suggestions  
The machine does not feed  
paper.  
If the paper tray is empty, load a new stack of paper into the paper tray.  
If there is paper in the paper tray, make sure it is straight. If the paper is curled,  
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put  
it back in the paper tray.  
Reduce the amount of paper in the paper tray, and then try again.  
Make sure that manual feed mode is not selected in the printer driver.  
Clean the paper pick-up roller.  
Make sure that Manual is selected in the printer driver.  
The machine does not feed  
paper from the Manual feed  
slot.  
How do I print on envelopes? Load one envelope at a time in the Manual feed slot. Your application must be set to  
print the envelope size you are using. This is usually done in the Page Setup or  
Document Setup menu of your application.  
(See your application’s manual for more information.)  
174  
   
Troubleshooting  
Network difficulties  
Difficulties  
Suggestions  
Cannot print over a network  
When the Cannot print to the networked printer. screen appears, follow the on-  
after completing the software screen instructions. If the problem is not solved, see Network User's Guide:  
installation.  
Troubleshooting.  
Make sure the interface is set to Autoon the machine (see how to change the  
®
The Brother software cannot  
be installed.  
(Windows )  
If the Security Software warning appears on the PC screen during the installation,  
change the Security Software settings to permit the Brother product setup program  
or other program to run.  
5
(Macintosh)  
If you are using a firewall function of anti-spyware or antivirus security software,  
temporarily disable it and then install the Brother software.  
Cannot connect to wireless  
network.  
Investigate the problem using the WLAN Report. Print the WLAN Report in the menu  
selection:  
Machine Info., Print WLAN Reportand then press Go.  
(HL-3170CDW)  
For more details, see Quick Setup Guide  
For other problems concerning using your machine on a Network,see Network User's Guide  
Other difficulties  
Difficulties  
Suggestions  
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)  
may have triggered the machine’s internal safety mechanisms. Turn the machine off  
and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn  
the machine on.  
If the problem is not solved, turn off the machine. If you are using a power breaker,  
disconnect it to make sure it is not the problem. Plug the machine's power cord  
directly into a different known working wall electrical socket and turn on the machine.  
If there is still no power, try a different power cable.  
175  
     
Troubleshooting  
Other difficulties (continued)  
Difficulties  
Suggestions  
®
The machine cannot print EPS  
data that includes binary with  
the BR-Script3 printer driver.  
(Windows )  
To print EPS data, do the following:  
®
®
a For Windows 7 and Windows Server 2008 R2:  
Click the  
(Start) button and Devices and Printers.  
®
®
For Windows Vista and Windows Server 2008:  
Click the  
(Start) button, Control Panel, Hardware and Sound, and then  
Printers.  
®
®
For Windows XP and Windows Server 2003:  
5
Click the Start button, and select Printers and Faxes.  
b Right-click the Brother HL-XXXX BR-Script3 icon and select  
Printer properties (Properties), and Brother HL-XXXX BR-Script3 if  
necessary.  
c From the Device Settings tab, choose TBCP (Tagged binary communication  
protocol) in Output Protocol.  
(Macintosh)  
If your machine is connected to a computer with a USB interface, you cannot print  
EPS data that includes binary. You can print the EPS data at the machine through a  
network. For installing the BR-Script3 printer driver through the network, visit the  
Brother Solutions Center at http://solutions.brother.com/.  
176  
Troubleshooting  
Improving the print quality  
5
If you have a print quality problem, print a test page first (see on page 85). If the printout looks good, the  
problem is probably not the machine. Check the interface cable or try the machine on another computer. If  
the printout has a quality problem, check the following steps first. And then, if you still have a print quality  
problem, check the chart below and follow the recommendations.  
NOTE  
Brother does not recommend the use of cartridges other than genuine Brother Original cartridges or the  
refilling of used cartridges with toner from other sources.  
a To get the best print quality, we suggest using the recommended paper. Check that you are using paper  
that meets our specifications (see Acceptable paper and other print media on page 2).  
5
b Check that the drum units and toner cartridges are installed correctly.  
Examples of poor print quality  
Recommendation  
Adjust the print margins on your application and reprint the job.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
BCDEFGH  
bcdefghijk  
ABCD  
abcde  
01234  
Printed pages are compressed,  
horizontal stripes appear, or  
characters in the top, bottom,  
left and right margins are cut off  
Perform the calibration using the control panel or the printer driver (see  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Make sure toner save mode is off in the control panel or the printer driver.  
Make sure that the media type setting in the driver matches the type of paper  
Shake all four toner cartridges gently.  
Wipe the windows of all four LED heads with a dry lint free soft cloth (see  
Colours are light or faint on the  
whole page  
177  
   
Troubleshooting  
Examples of poor print quality  
Recommendation  
Wipe the windows of all four LED heads with a dry lint free soft cloth (see  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnorstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Make sure that foreign material such as a torn piece of paper, sticky note or  
dust is not inside the machine and around the drum unit and toner cartridge.  
Clean the drum unit (see Cleaning the drum unit on page 147).  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnt.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
5
White streaks or bands down the  
page  
Clean all four corona wires (one for each colour) inside the drum unit by  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnowxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Make sure the green tab of the corona wire is at the home position (a) (1).  
1
Coloured streaks or bands down  
the page  
Replace the toner cartridge that matches the colour of the streak or band (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
178  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Identify the colour causing the problem and replace the toner cartridge that  
matches the colour of the line (see Replacing the toner cartridges  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnovwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnouvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
To identify the colour of the toner cartridge, visit us at  
http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Coloured lines across the page  
Make sure that the media type setting in the driver matches the type of paper  
ABCDEFGHIJKLMNOPQRTUVWXYZ. 0123456789. abcdefghijklmnoxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
5
Check the machine’s environment. Conditions such as high humidity can  
cause hollow print.  
(See Product Safety Guide: Choose a safe location for your product.)  
If the problem is not solved after printing a few pages, the drum may have  
foreign material, such as glue from a label, stuck on the drum surface. Clean  
the drum unit (see Cleaning the drum unit on page 147).  
Identify the colour causing the problem and put in a new drum unit (see  
White spots or hollow print  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Identify the colour causing the problem and put in a new toner cartridge (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstu
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Blank page or some colours are  
missing  
If the problem is not solved after printing a few pages, the drum may have  
foreign material, such as glue from a label, stuck on the drum surface. Clean  
the drum unit (see Cleaning the drum unit on page 147).  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuv
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
94 mm  
94 mm  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Coloured spots at 94mm  
179  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Identify the colour causing the problem and put in a new toner cartridge (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrs
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
24 mm  
24 mm  
Coloured spots at 24mm  
Check the machine’s environment. Conditions such as high humidity and  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnprtvy.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
high temperatures may cause this print quality problem.  
5
Identify the colour causing the problem and put in a new toner cartridge (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
Identify the colour causing the problem and put in a new drum unit (see  
Toner scatter or toner stain  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
The colour of your printouts is  
not what you expected  
To improve the color density, calibrate the colours using first the control panel  
and then the printer driver (see Colour Calibration on page 104).  
To adjust the print position of colours for sharper edges, perform an  
automatic colour registration using the control panel (see Auto Registration  
Make sure toner save mode is off in the control panel or the printer driver.  
®
See Toner Save Mode in Advanced tab on page 36 (For Windows printer  
®
driver), Advanced options on page 53 (For Windows BR-Script printer  
driver), Advanced print settings on page 69 (For Macintosh printer driver),  
Printer Features on page 73 (For Macintosh BR-Script printer driver).  
If the print quality of the black portion is not what you expected, select the  
Print Text in Black check box of the printer driver. See Print Text in Black  
If the print quality is poor, deselect the Improve Grey Colour check box of  
the printer driver. See Improve Grey Colour in Settings dialog box  
®
on page 31 (For Windows printer driver), Advanced options on page 53  
®
(For Windows BR-Script printer driver) or Advanced print settings  
on page 69 (For Macintosh printer driver).  
Identify the colour causing the problem and put in a new toner cartridge (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
180  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Make sure that the machine is on a solid level surface.  
ABCDEFGHIJKLMNOPQR  
S
TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvyz.  
ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvz.  
S
ABCDEFGHIJKLMNOPQR  
S
TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQR  
S
S
S
TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQR  
S
ABCDEFGHIJKLMNOPQR  
S
Perform the auto colour registration using the control panel (see Auto  
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Put in a new belt unit (see Replacing the belt unit on page 128).  
Colour misregistration  
Perform the calibration using the control panel or the printer driver (see  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
5
Deselect the Improve Grey Colour check box of the printer driver.  
Identify the colour causing the problem and put in a new toner cartridge (see  
Replacing the toner cartridges on page 111). To identify the colour of the  
toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and  
troubleshooting tips.  
Identify the colour causing the problem and put in a new drum unit (see  
Uneven density appears  
periodically across the page  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
Make sure toner save mode is off in the control panel or the printer driver.  
®
See Toner Save Mode in Advanced tab on page 36 (For Windows printer  
®
W X  
Y
Z
driver), Advanced options on page 53 (For Windows BR-Script printer  
A
B
C
D
E
driver), Advanced print settings on page 69 (For Macintosh printer driver),  
Printer Features on page 73 (For Macintosh BR-Script printer driver).  
Change the print resolution.  
If you use a Windows printer driver, choose Improve Pattern Printing in  
Print Setting of Basic tab (see Settings dialog box on page 31).  
Missing image at thin line  
Check the paper type and quality (see Acceptable paper and other print  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Make sure that the back cover is closed correctly.  
Make sure that the two grey levers inside the back cover are in the up  
positions.  
Make sure that the media type setting in the driver matches the type of paper  
Wrinkle  
181  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Check the machine’s environment. Conditions such as low humidity and low  
temperatures may cause this print quality problem.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstu
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
(See Product Safety Guide: Choose a safe location for your product.)  
Make sure that the media type setting in the driver matches the type of paper  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
Make sure you lift up the two grey levers inside the back cover until they stop  
in the up position (1).  
1
Ghost  
5
Identify the colour causing the problem and put in a new drum unit (see  
To identify the colour of the drum unit, visit us at http://solutions.brother.com/  
to view our FAQs and troubleshooting tips.  
182  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Make sure you lift up the two grey levers inside the back cover until they stop  
in the up position (1).  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnoprtuxz
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  
1
Poor fixing  
5
Make sure that the media type setting in the driver matches the type of paper  
Choose Improve Toner Fixing mode in the printer driver.  
(For Windows, see Other Print Options on page 41.)  
(For Macintosh, see Print Settings on page 67.)  
If this selection does not provide enough improvement, change the printer  
driver setting in Media Type to a thick setting. If you are printing an envelope,  
choose Env. Thick in the media type setting.  
Choose Reduce Paper Curl mode in the printer driver.  
(For Windows, see Other Print Options on page 41.)  
(For Macintosh, see Print Settings on page 67.)  
If the problem is not solved, choose Plain Paper in the media type setting.  
If you are printing an envelope, choose Env. Thin in the media type setting.  
If you do not use the machine often, the paper may have been in the paper  
tray too long. Turn over the stack of paper in the paper tray. Also, fan the  
paper stack and then rotate the paper 180° in the paper tray.  
Curled or wavy  
Store the paper where it will not be exposed to high temperatures and high  
humidity.  
Open the back cover (face-up output tray) to let the printed pages exit onto  
the face-up output tray.  
183  
Troubleshooting  
Examples of poor print quality  
Recommendation  
Make sure that the envelope levers inside the back cover are pulled down to  
the envelope position when you print envelopes.  
NOTE  
When you have finished printing, open the back cover and reset the two grey  
levers back to their original positions (1) by lifting them up until they stop.  
1
Envelope Creases  
5
184  
Troubleshooting  
Machine Information  
5
Checking the Serial Number  
5
You can see the machine’s Serial Number on the LCD.  
a Press a or b to choose Machine Info.. Press OK.  
b Press a or b to choose Serial No.. Press OK.  
Default settings  
5
5
The machine has three levels of default settings; the default settings have been set at the factory before  
shipment (see Menu table on page 84).  
Network  
Factory Reset  
Settings Reset  
NOTE  
• You cannot modify the preset default settings.  
• Page counters can never be changed.  
Network default settings  
5
To reset only the print server back to its default settings (by resetting all network information such as the  
password and IP address), follow these steps:  
a Press a or b to choose Reset Menu. Press OK.  
b Press a or b to choose Network. Press OK.  
c Press a to choose Yes. The machine will restart automatically.  
Factory Reset  
5
You can partially reset the machine partially back to its factory printer settings. The settings that will not be  
reset are the Interface, Local Language, Reprint, Setting Lock, Secure Function Lock 2.0 and the  
Network settings:  
a Press a or b to choose Reset Menu. Press OK.  
b Press a or b to choose Factory Reset. Press OK.  
c Press a to choose Reset.  
185  
     
Troubleshooting  
Settings Reset  
5
This operation will reset all the machine's settings back to the default printer settings:  
a Disconnect the network cable from the machine; otherwise the network settings (such as IP address) will  
not be reset.  
b Press a or b to choose Reset Menu. Press OK.  
c Press a and Cancel at the same time. Press OK after Settings Resetappears.  
d Press OK after Restart Printer?appears.  
e The machine will restart automatically.  
5
186  
Appendix  
A
A
Machine specifications  
A
General  
A
Model  
HL-3150CDN  
HL-3170CDW  
Printer Type  
Print Method  
LED  
Electrophotographic LED Printer (single-pass)  
Memory Capacity  
Standard  
64 MB  
128 MB  
LCD (liquid crystal display)  
16 characters × 1 line  
220 - 240 V AC 50/60 Hz  
Approx. 1152 W  
Power Source  
A
Peak  
Power Consumption  
(Average)  
Printing  
Ready  
Approx. 335 W at 25 °C  
Approx. 60 W at 25 °C  
Approx. 5.5 W  
Approx. 380 W at 25 °C  
Sleep  
Deep Sleep  
Approx. 0.57 W  
Approx. 0.05 W  
Power Off  
Dimensions  
240 mm  
410 mm  
465 mm  
Weights (with consumables)  
18.4 kg  
1
2
3
USB connections to PC  
Measured according to IEC 62301 Edition 2.0.  
Power consumption varies slightly depending on the usage environment or part wear.  
187  
                 
Appendix  
Model  
HL-3150CDN  
HL-3170CDW  
Noise  
Level  
Sound  
Pressure  
Printing  
Ready  
LPAm = 53.0 dB (A)  
LPAm = 33.0 dB (A)  
Sound  
Printing  
(Colour)  
LWAd = 6.31 B (A)  
(Colour)  
LWAd = 6.43 B (A)  
1
Power  
(Mono)  
(Mono)  
LWAd = 6.30 B (A)  
LWAd = 6.42 B (A)  
Ready  
LWAd = 4.15 B (A)  
LWAd = 4.53 B (A)  
Temperature  
Humidity  
Operating  
Storage  
Operating  
Storage  
10 to 32.5 °C  
0 to 40 °C  
20 to 80% (without condensation)  
10 to 90% (without condensation)  
A
1
Measured in accordance with the method described in RAL-UZ122.  
188  
Appendix  
Print media  
A
Model  
HL-3150CDN  
HL-3170CDW  
Paper  
Paper Tray Paper Type  
Plain paper, Thin paper, Recycled paper  
(Standard)  
Input  
Paper Size  
A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio  
Paper Weight 60 to 105 gsm  
Maximum  
Paper  
Up to 250 sheets of 80 gsm Plain paper  
Capacity  
Manual  
feed slot  
Paper Type  
Plain paper, Thin paper, Thick paper, Thicker paper, Recycled paper,  
Bond paper, Label, Envelope, Env.Thin, Env.Thick, Glossy Paper  
Paper Size  
Width: 76.2 to 216 mm  
Length: 116 to 355.6 mm  
A
Paper Weight 60 to 163 gsm  
Paper  
Face-Down Output Tray  
Up to 100 sheets of 80 gsm Plain paper (face-down delivery to the  
face-down output paper tray)  
Output  
Face-Up Output Tray  
One sheet (face-up delivery to the face-up output tray)  
2-sided  
Automatic  
2-sided  
Printing  
Paper Type  
Paper Size  
Plain paper, Thin paper, Recycled paper  
A4  
Paper Weight 60 to 105 gsm  
1
For labels, we recommend removing the printed sheets from the output paper tray immediately after they exit the machine to avoid the possibility  
of smudging.  
189  
   
Appendix  
Printer  
A
Model  
HL-3150CDN  
Yes  
HL-3170CDW  
Automatic 2–sided Print  
Emulation  
®
GDI  
PCL6, BR-Script3 (PostScript 3™)  
Resolution  
600 × 600 dpi  
2400dpi (600 × 2400) quality  
Up to 18 ppm (A4 size)  
Up to 19 ppm (Letter size)  
Up to 18 ppm (A4 size)  
Up to 19 ppm (Letter size)  
Print  
Singleside Monochrome  
print  
Up to 22 ppm (A4 size)  
Up to 23 ppm (Letter size)  
Up to 22 ppm (A4 size)  
Up to 23 ppm (Letter size)  
Speed  
Full colour  
2–sided  
Print  
Monochrome  
Full colour  
Up to 7 sides per minute (3.5 sheets per minute) (A4 or Letter size)  
Up to 7 sides per minute (3.5 sheets per minute) (A4 or Letter size)  
A
(Color)  
First Print Time  
Less than 16 seconds at 23 °C / 230 V  
(Mono)  
Less than 16 seconds at 23 °C / 230 V  
1
2
3
The print speed may change depending on the type of document you print.  
Print speed may be slower when the machine is connected by wireless LAN.  
From Ready mode and standard tray  
Interface  
A
Model  
USB  
HL-3150CDN  
HL-3170CDW  
Hi-Speed USB 2.0  
We recommend using a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long.  
10BASE-T / 100BASE-TX  
Ethernet  
Use a straight-through Category 5 (or greater) twisted-pair cable.  
-
IEEE 802.11b/g/n (Infrastructure Mode/  
Ad-hoc Mode)  
Wireless LAN  
IEEE 802.11g/n (Wi-Fi Direct)  
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.  
Third party USB ports are not supported.  
2
3
For detailed network specifications, see Network (LAN) on page 191 and see Network User's Guide  
190  
                   
Appendix  
Network (LAN)  
A
Model  
LAN  
HL-3150CDN  
HL-3170CDW  
You can connect your machine to a network for Network Printing.  
Also included is Brother BRAdmin Light  
software.  
Network Management  
Protocols  
IPv4  
IPv6  
ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name  
resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom  
Raw Port/Port9100, IPP/IPPS, FTP Server, TELNET Server,  
HTTP/HTTPS server, TFTP client and server, SMTP Client,  
SNMPv1/v2c/ v3, ICMP, Web Services (Print), CIFS client, SNTP client  
NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom  
Raw Port/Port9100, IPP/IPPS, FTP Server,TELNET Server,  
HTTP/HTTPS server, TFTP client and server, SMTP Client,  
SNMPv1/v2c/v3, ICMPv6, Web Services (Print), CIFS Client, SNTP  
Client  
A
Security Protocols  
Wired  
APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,  
SMTP, POP), SNMP v3 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS,  
EAP-TTLS), Kerberos  
Wireless  
-
APOP, POP before SMTP,  
SMTP-AUTH, SSL/TLS (IPPS,  
HTTPS, SMTP, POP), SNMP v3  
802.1x (LEAP, EAP-FAST, PEAP,  
EAP-TLS, EAP-TTLS), Kerberos  
Wireless Network Security  
-
WEP 64/128 bit, WPA-PSK  
(TKIP/AES), WPA2-PSK (AES)  
Wireless Network  
Setup Support Utility  
AOSS™  
WPS  
-
-
Yes  
Yes  
1
2
(For Windows® users) Brother BRAdmin Light is available from the CD-ROM provided with the machine.  
(For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/.  
(For Windows® users) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is  
available as a download from http://solutions.brother.com/.  
191  
       
Appendix  
Computer requirements  
A
Computer Platform &  
Operating System Version  
PC Interface  
Processor  
Hard Disk  
Space to  
install  
10/100  
Base-TX  
(Ethernet)  
Wireless  
USB  
802.11b/g/n  
®
®
Printing  
32bit (x86) or 64bit  
(x64) processor  
80 MB  
Windows  
Windows XP Home  
Operating  
System  
®
Windows XP  
Professional  
®
64bit (x64) processor  
Windows XP  
Professional x64  
Edition  
®
32bit (x86) or 64bit  
(x64) processor  
Windows Vista  
A
®
Windows 7  
®
Windows 8  
®
Printing  
32bit (x86) or 64bit  
(x64) processor  
Windows Server  
2003  
®
64bit (x64) processor  
Windows Server  
2003 x64 Edition  
®
32bit (x86) or 64bit  
(x64) processor  
Windows Server  
2008  
®
64bit (x64) processor  
Windows Server  
2008 R2  
®
64bit (x64) processor  
Windows Server  
2012  
®
Macintosh  
Operating  
System  
Mac OS X v10.6.8  
Printing  
80 MB  
Intel Processor  
OS X v10.7.x  
OS X v10.8.x  
1
2
Third party USB ports are not supported.  
HL-3170CDW only  
For the latest driver updates, visit http://solutions.brother.com/.  
All trademarks, brand and product names are property of their respective companies.  
192  
     
Appendix  
Important information for choosing your paper  
A
The information in this section will help you choose paper to use with this machine.  
NOTE  
If you use paper that is not recommended, a paper jam or misfeed may occur in the machine.  
Before you buy a large quantity of paper  
A
Make sure that the paper is appropriate for the machine.  
Paper for plain paper copies  
A
Paper is divided by usage, such as paper for printing and paper for copying. The usage is usually written on  
the paper’s package. Check the package to see whether it is appropriate for laser printers. Use paper that is  
appropriate for laser printers.  
A
Basis weight  
A
The basis weight of the paper in general use varies in different countries. We recommend that you use paper  
that weighs 75 to 90 gsm, although this machine is able to cope with thinner or thicker paper than these  
weights.  
Long grain and short grain  
A
The pulp fiber of the paper is aligned during paper manufacturing. And paper can be classified into two types,  
long grain and short grain.  
Long grain paper fibers run in the same direction as the long edge of the paper. Short grain paper fibers run  
perpendicular to the long edge of the paper. Though most plain paper for copying is long grain, some is short  
grain. We recommend that you use long grain paper for this machine. Short grain paper is too weak for the  
paper transport of the machine.  
Acid paper and neutralized paper  
A
Paper can be classified as either acid paper or neutralized paper.  
Though modern paper manufacture methods started with acid paper, neutralized paper is recently taking the  
place of acid paper because of environmental issues.  
However, many forms of acid paper can be found in recycled paper. We recommend that you use neutralized  
paper for this machine.  
Use an acid paper check pen to distinguish acid paper from neutral paper.  
Print surface  
A
The characteristics of the face side and reverse side of a sheet of paper may vary a little.  
Usually, the opening side of the paper ream package is the print side. Follow the instructions on the paper  
package. Typically, the print side is indicated by an arrow.  
193  
 
Appendix  
Consumable Items  
A
(For Oceania)  
Model  
A
HL-3150CDN  
HL-3170CDW  
Model Name  
Toner  
Cartridge  
Inbox  
Black  
-
Approx. 1,000 pages A4 or Letter page  
Approx. 1,000 pages A4 or Letter page  
Cyan,  
Magenta,  
Yellow  
-
Standard  
High Yield  
Black  
TN-251BK  
Approx. 2,500 pages A4 or Letter page  
Approx. 1,400 pages A4 or Letter page  
Cyan,  
Magenta,  
Yellow  
TN-251C,  
TN-251M,  
TN-251Y  
Black  
-
-
A
Cyan,  
Magenta,  
Yellow  
TN-255C,  
TN-255M,  
TN-255Y  
Approx. 2,200 pages A4 or Letter page  
Drum Unit  
Belt Unit  
Approx. 15,000 pages A4 or Letter pages  
DR-251CL ,  
(1 page / job)  
DR-251CL-BK ,  
DR-251CL-CMY  
BU-220CL  
Approx. 50,000 pages A4 or Letter pages  
Approx. 50,000 pages A4 or Letter pages  
Waste Toner Box  
WT-220CL  
194  
 
Appendix  
(For Other countries)  
Model  
A
HL-3150CDN  
HL-3170CDW  
Model Name  
Toner  
Cartridge  
Inbox  
Black  
-
Approx. 1,000 pages A4 or Letter page  
Approx. 1,000 pages A4 or Letter page  
Cyan,  
Magenta,  
Yellow  
-
Standard  
High Yield  
Black  
TN-261BK  
Approx. 2,500 pages A4 or Letter page  
Approx. 1,400 pages A4 or Letter page  
Cyan,  
Magenta,  
Yellow  
TN-261C,  
TN-261M,  
TN-261Y  
Black  
-
-
Cyan,  
Magenta,  
Yellow  
TN-265C,  
TN-265M,  
TN-265Y  
Approx. 2,200 pages A4 or Letter page  
A
Drum Unit  
Belt Unit  
Approx. 15,000 pages A4 or Letter pages  
DR-261CL ,  
(1 page / job)  
DR-261CL-BK ,  
DR-261CL-CMY  
BU-220CL  
Approx. 50,000 pages A4 or Letter pages  
Approx. 50,000 pages A4 or Letter pages  
Waste Toner Box  
WT-220CL  
1
2
3
4
5
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.  
Drum life is approximate and may vary by type of use.  
Contains 4 pc. Drum Set.  
Contains 1 pc. Black Drum Unit.  
Contains 1 pc. Colour Drum Unit.  
NOTE  
• Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at  
http://solutions.brother.com/ or contact your local Brother office for further details.  
• Brother does not recommend the use of consumables other than genuine Brother consumables.  
• Your machine warranty may not cover any damage arising from the use of non genuine Brother  
consumables.  
195  
         
Appendix  
Brother numbers  
A
IMPORTANT  
For technical and operational help, you must call the country where you bought the machine. Calls must  
be made from within that country.  
Register your product  
A
Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register  
your new product, register on-line at  
Frequently asked questions (FAQs)  
A
A
The Brother Solutions Center is our one-stop resource for all your machine needs. Download the latest  
drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most from your  
Brother product.  
Check here for Brother driver updates.  
Customer Service  
A
Visit http://www.brother.com/ for contact information on your local Brother office.  
Service center locations  
A
For service centres in Asia, contact your local Brother Office. Address and telephone contact information for  
Asian offices can be found at http://www.brother.com/ by selecting your country.  
Internet Addresses  
Brother Global Web Site: http://www.brother.com/  
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities:  
196  
       
Index  
B
Numerics  
I
A
J
B
K
C
L
B
LCD (liquid crystal display) ....................................... 81  
M
D
N
E
F
G
197  
 
Index  
P
U
Print  
W
®
Macintosh  
®
Windows  
B
R
S
Service centres (Europe and other countries) ........ 196  
Status Monitor  
®
T
if you are having difficulty  
198  
For Australia Only:  
Support – For technical support of your Brother Product other than what you can resolve through the User's  
Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to  
FAQs/Troubleshooting, locating Drivers & Software.  
Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.  
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details  
listed below:  
Product Support Centre: Australia  
Brother International (Aust) Pty Ltd  
Phone:  
02 8875 6000  
Fax:  
02 9870 7223  
Solutions Site:  
Web Site:  
Email:  
To submit an e-mail enquiry, visit www.brother.com.au go to Service and  
Support area and follow the prompts.  
Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to  
5.00pm (EST/EDST) Monday to Friday.  
For New Zealand Only:  
For technical support for your Brother Product please refer to this user guide and the FAQ’s available on our  
Brother Solutions website, http://solutions.brother.com/  
Drivers, software, user guides and technical references are all available on our Brother Solutions website.  
If you require further assistance please contact Brother International (NZ) Limited on the following numbers  
Initial setup and 14 day product support  
Technical Support for those using Genuine Brother Consumables  
Technical Support for those not using Genuine Consumables  
24 / 7 Automated Self Help  
0800 454 677  
0800 329 111  
0900 552 152  
0800 652 152  
0800 632 467  
0800 837 822  
Brother Recycle Assistance  
Fax Assistance  
Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm  
Monday to Friday and 9am to 5pm Saturday and Sunday.  
Email Assistance  
Please visit www.brother.co.nz and submit a helpdesk enquiry from our Service and Support page.  
Web Assistance  
Please visit www.brother.co.nz under Service and Support for Frequently Asked Questions, Driver  
downloads, Warranty information and Service Centres.  

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