Toshiba B Ev4d Series User Manual

TOSHIBA Barcode Printer

B-EV4D SERIES

Owner’s Manual

Safety Summary

ENGLISH VERSION EO1-33088

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions

necessary for safe handling are included in this manual. All warnings and cautions contained in this manual

should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified

using the procedures described in this manual, turn off the power, unplug the machine, then contact your

authorised TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).

Specific warning contents are drawn inside the symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol.

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.

Specific instructions are drawn inside or near the ꢀsymbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

This indicates that there is the risk of death or serious injury if the

machines are improperly handled contrary to this indication.

WARNING

Do not use voltages other than

the voltage (AC) specified on the

rating plate, as this may cause

fire or electric shock.

Do not plug in or unplug the power

cord plug with wet hands as this

may cause electric shock.

Any other than the

specified AC voltage

is prohibited.

Prohibited

If the machines share the same

outlet with any other electrical

appliances that consume large

amounts of power, the voltage

will fluctuate widely each time

these appliances operate. Be sure

to provide an exclusive outlet for

the machine as this may cause

fire or electric shock.

Do not place metal objects or

water-filled containers such as

flower vases, flower pots or mugs,

etc. on top of the machines. If

metal objects or spilled liquid enter

the machines, this may cause fire

or electric shock.

Prohibited

Do not insert or drop metal,

flammable or other foreign

Do not scratch, damage or modify

the power cords. Also, do not

objects into the machines through

the ventilation slits, as this may

cause fire or electric shock.

place heavy objects on, pull on, or

excessively bend the cords, as this

may cause fire or electrical shock.

If the machines are dropped or

their cabinets damaged, first turn

off the power switches and

disconnect the power cord plugs

from the outlet, and then contact

your authorised TOSHIBA TEC

representative for assistance.

Continued use of the machine in

that condition may cause fire or

electric shock.

Continued use of the machines in

an abnormal condition such as

when the machines are producing

smoke or strange smells may cause

fire or electric shock. In these

cases, immediately turn off the

power switches and disconnect the

power cord plugs from the outlet.

Then, contact your authorised

TOSHIBA TEC representative for

assistance.

Disconnect

the plug.

Disconnect

the plug.

( i )

Safety Summary

ENGLISH VERSION EO1-33088

If foreign objects (metal

When unplugging the power cords,

be sure to hold and pull on the plug

portion. Pulling on the cord portion

may cut or expose the internal wires

and cause fire or electric shock.

Disconnect

the plug.

Disconnect

fragments, water, liquids) enter

the machines, first turn off the

power switches and disconnect

the power cord plugs from the

outlet, and then contact your

authorised TOSHIBA TEC

representative for assistance.

Continued use of the machine in

that condition may cause fire or

electric shock.

the plug.

Ensure that the equipment is

properly grounded. Extension

cables should also be grounded.

Fire or electric shock could

occur on improperly grounded

equipment.

Do not remove covers, repair or

modify the machine by yourself.

You may be injured by high

voltage, very hot parts or sharp

edges inside the machine.

Connect a

grounding wire.

disassembling.

This indicates that there is the risk of personal Injury or damage to

objects if the machines are improperly handled contrary to this indication.

CAUTION

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions:

* Temperatures out of the specification

* Shared power source

* Direct sunlight

* High humidity

* Dust/Gas

* Excessive vibration

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild

detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic

covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper.

• DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high

humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines

and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

• Place the machine on a stable and level surface.

Request Regarding Maintenance

• Utilize our maintenance services.

After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance

once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines

and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain

the quality and performance of the machines, preventing accidents beforehand.

For details, please consult your authorised TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or

other parts to deteriorate or cause the paint to peel.

(ii)

ENGLISH VERSION EO1-33088

TABLE OF CONTENTS

Page

1. PRODUCT OVERVIEW.......................................................................................................... E1-1

1.1 Introduction.................................................................................................................... E1-1

1.2 Features ........................................................................................................................ E1-1

1.3 Unpacking...................................................................................................................... E1-1

1.4 Accessories .................................................................................................................. E1-1

1.5 Appearance ................................................................................................................... E1-3

1.5.1 Dimensions.................................................................................................................E1-3

1.5.2 Front View ..................................................................................................................E1-3

1.5.3 Rear View...................................................................................................................E1-3

1.5.4 Interior ........................................................................................................................E1-4

1.5.5 Button and Indicator Lamp .........................................................................................E1-5

2. PRINTER SETUP ................................................................................................................... E2-1

2.1 Precautions.................................................................................................................... E2-1

2.2 Procedure before Operation.......................................................................................... E2-2

2.3 Turning the Printer ON/OFF .......................................................................................... E2-2

2.3.1 Turning ON the Printer ...............................................................................................E2-2

2.3.2 Turning OFF the Printer..............................................................................................E2-3

2.4 Connecting the Cables to the Printer............................................................................. E2-4

2.5 Connecting the Power Adapter and the Power Cord..................................................... E2-5

2.6 Opening/Closing the Top Cover .................................................................................... E2-6

2.7 Loading the Media......................................................................................................... E2-7

2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities........................... E2-14

2.8.1 Media Sensor Calibration ........................................................................................ E2-14

2.8.2 Self Print Test and Dump Mode............................................................................... E2-15

2.9 How to Use an SD Card .................................................................................................... E2-17

3. MAINTENANCE ..................................................................................................................... E3-1

3.1 Cleaning ........................................................................................................................ E3-1

3.1.1 Print Head ..................................................................................................................E3-1

3.1.2 Platen/Sensors ...........................................................................................................E3-2

3.1.3 Cover..........................................................................................................................E3-2

3.1.4 Media Housing............................................................................................................E3-2

3.1.5 Strip Sensor/Strip Roller (Option) ...............................................................................E3-3

3.2 Care/Handling of the Media........................................................................................... E3-3

4. TROUBLESHOOTING ........................................................................................................... E4-1

4.1 Troubleshooting Guide .................................................................................................. E4-1

4.2 Status Lamp .................................................................................................................. E4-2

4.2 Removing Jammed Media............................................................................................. E4-3

APPENDIX 1 SPECIFICATIONS ................................................................................................EA1-1

A1.1 Printer..........................................................................................................................EA1-1

A1.2 Options ........................................................................................................................EA1-3

A1.3 Media...........................................................................................................................EA1-3

A1.3.1 Media Type ........................................................................................................... EA1-3

A1.3.2 Detection Area of the Transmissive Sensor.......................................................... EA1-4

A1.3.3 Detection Area of the Reflective Sensor ............................................................... EA1-5

A1.3.4 Effective Print Area ............................................................................................... EA1-5

ENGLISH VERSION EO1-33088

APPENDIX 2 INTERFACE..........................................................................................................EA2-1

GLOSSARIES

CAUTION!

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in

this manual.

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33088

1.1 Introduction

1. PRODUCT OVERVIEW

Thank you for choosing the TOSHIBA B-EV4D series barcode printer.

This Owner’s Manual contains valuable information from general set-up

to confirming the printer's operation using test prints. You should read it

carefully to help you gain maximum performance and life from your

printer. This manual should be kept close at hand for everyday reference.

Please contact your TOSHIBA TEC representative for further

information concerning this manual.

1.1 Introduction

This printer has the following features:

1.2 Features

Various kinds of interface

Various kinds of interface are provided as standard:

･Parallel

･Serial

･USB

･Ethernet

Simple mechanism

The simple printer mechanism allows easy operation and maintenance.

Superior hardware

Clear print is realized by 8 dots/mm (203 dpi) (for the B-EV4D-GS14)

print head at maximum printing speed of 127 mm/sec. (5 inches/sec.) or

11.8 dots/mm (300 dpi) (for the B-EV4D-TS14) print head at a max.

printing speed of 101.6 mm/sec. (4 inches/sec.)

Safety consciousness

The damper mechanism prevents the top cover from slamming shut.

A variety of options

The following optional devices are available:

･Cutter module

･AC Adapter Cover

･Strip module

･External Media Hanger

1. Unpack the printer.

1.3 Unpacking

2. Check for damage or scratches on the printer. However, please note

that TOSHIBA TEC shall have no liability for any damage of any

kind sustained during transportation of the product.

3. Keep the cartons and pads for future transportation of the printer.

When unpacking the printer, please check that the following accessories

are supplied with the printer.

1.4 Accessories

ꢀ CD-ROM (1 copy)

ꢀ Power Adapter (1 pc.)

ꢀ Supply Loading Instructions ꢀ Safety Precautions

E1- 1

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33088

1.4 Accessories

ꢀ When purchasing the power cord

Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following

standard from your authorized TOSHIBA TEC representative.

(As of August 2008)

Certification

mark

Certification

mark

Country

Agency

SAA

Country

Agency Certification mark

VDE

Country

Sweden

Agency

Australia

Germany

SEMKKO

Austria

Belgium

Canada

Denmark

Finland

France

OVE

CEBEC

CSA

Ireland

Italy

NSAI

IMQ

Switzerland

SEV

ASTA

BSI

Japan

METI

KEMA

NEMKO

AEE

DEMKO

FEI

Netherlands

Norway

Spain

U.S.A.

Europe

China

HAR

CCC

UTE

Power Cord Instruction

1. For use with 100 – 125 Vac mains power supply, please select a power cord rated Min. 125V, 10A.

2. For use with 200 – 240 Vac mains power supply, please select a power cord rated Min. 250V.

3. Please select a power cord with the length of 2m or less.

4. The power cord plug connected to the AC adapter must be able to be inserted into an ICE-320-C6 inlet. Refer to the

following figure for the shape.

United

Country/Region

North America

Europe

250V

Australia

China

250V

Kingdom

Power Cord

Rated (Min.)

Type

125V, 10A

SVT

250V

H05VV-F

250V

H05VV-F

AS3191 approved,

Light or Ordinary Duty type

3 x 0.75 mm²

GB5023

Conductor size

(Min.)

No. 3/18AWG

3 x 0.75 mm²

Plug Configuration

(locally approved

type)

Rated (Min.)

125V, 10A

250V, 10A

250V, *1

*1: At least, 125% of the rated current of the product.

E1- 2

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33088

1.5 Appearance

The names of the parts or units introduced in this section are used in the

following chapters.

1.5 Appearance

1.5.1 Dimensions

198 (7.8)

258 (10.2)

173

(6.8)

1.5.2 Front View

Dimensions in mm (inches)

STATUS Lamp

Media View Window

FEED Button

Top Cover

Release Button

Media Outlet

SD Card Slot

1.5.3 Rear View

Fanfold paper slot

Ethernet interface

USB Interface

Power Switch

Connector

Parallel Interface

Connector (Centronics)

Power Jack

Serial Interface

Connector

(RS-232C)

E1- 3

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33088

1.5 Appearance

1.5.4 Interior

WARNING!

Do not touch the print head

or around it just after printing.

You may get burned as the

print head becomes very hot

during printing.

Print Head

Top Cover

Feed Gap Sensor

(Receiver)

Media Holder

Media Holder Lock Switch

Cover Open Sensor

Media Guide

Adjustment Dial

Black Mark Sensor

Feed Gap Sensor

(Transmitter)

Media Guide

Platen

E1- 4

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33088

1.5 Appearance

The [FEED] button operates as FEED button or PAUSE button

depending on the printer statuses.

1.5.5 Button and Indicator

Lamp

• Pressing this button when the printer is in online

As the FEED

button

state causes a media feed.

• Pressing this button after removing a cause of

an error returns the printer to online state.

• Pressing this button during printing stops

As the PAUSE printing after completing the current label. The

button

printer resumes printing when this button is

pressed again.

The indicator lamp lights up or flashes in different colors depending

on the printer statuses. The main indicator lamp statuses and the

corresponding printer statuses are shown inside the top cover.

Color

Green

Status

Lights up Stand-by

Flashes fast Communicating with a host.

Printer status

Flashes

slowly

Flashes

slowly

Printing is temporarily stopped (paused).

Green

Green/Red

Red

The print head temperature exceeded the

upper limit.

A communication error occurred. (Only

when the RS-232C is used.)

A paper jam occurred.

Lights up

Red

Flashes fast

Flashes at The media is ended.

medium

speed

Red

An issue or feed was attempted with the top

cover opened.

Flashes

slowly

A paper jam occurred din the cutter unit.

(Only when the cutter unit is fitted.)

The top cover is open.

Orange

None

Flashes fast

Unlit

E1- 5

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.1 Precautions

2. PRINTER SETUP

This section outlines the steps necessary to setup your printer prior to its

operation.

The section includes precautions, connecting cables,

assembling accessories, loading media, and performing a test print.

To insure the best operating environment, and to assure the safety of the

operator and the equipment, please observe the following precautions.

2.1 Precautions

• Operate the printer on a stable, level, operating surface in a location

free from excessive humidity, high temperature, dust, vibration or

direct sunlight.

CAUTION!

Avoid using the printer in

the locations where it is

subjected to intense light

(e.g. direct sunlight, desk

light). Such light may affect

the sensors of the printer,

causing malfunctions.

• Keep your work environment static free. Static discharges can cause

damage to delicate internal components.

• Make sure that the printer is connected to a clean source of AC Power

and that no other high voltage devices that may cause line noise

interference are connected to the same mains.

• Ensure that the printer is connected only to AC mains that has a

proper ground (earth) connection.

• Do not operate the printer with the cover open. Be careful not to

allow fingers or articles of clothing to get caught into any of the

moving parts of the printer.

• Make sure to turn off the printer power and to remove the power

adapter connector from the printer whenever working on the inside of

the printer or when cleaning the printer.

• For best results, and longer printer life, use only TOSHIBA TEC

recommended media. (Refer to the Supply Manual.)

• Store the media in accordance with the specifications.

• This printer mechanism contains high voltage components; therefore

you should never remove any of the covers of the machine as you may

receive an electrical shock. Additionally, the printer contains many

delicate components that may be damaged if accessed by unauthorized

personnel.

• Clean the outside of the printer with a clean dry cloth or a clean cloth

slightly dampened with a mild detergent solution.

• Use caution when cleaning the thermal print head as it may become

very hot while printing. Wait until it has had time to cool before

cleaning. Use only the TOSHIBA TEC recommended print head

cleaner to clean the print head.

• Do not turn off the printer power or remove the power plug while the

printer is printing or while the Indictor Lamp is flashing.

E2- 1

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.2 Procedure before Operation

This section describes the outline of the printer setup.

2.2 Procedure before

Operation

1. Unpack the accessories and printer from the box.

2. Refer to Safety Precautions in this manual and set up the printer at a

NOTE:

proper location.

1. To communicate directly with

a host computer, an RS-232C,

Centronics, Ethernet, or USB

cable is required.

3. Make sure that the Power Switch is off. (Refer to Section 2.3.)

4. Connect the printer to a host computer with an RS-232C, Centronics

interface, Ethernet cable or USB cable. (Refer to Section 2.4.)

(1) RS-232C cable: 9 pins

(do not use a null modem

cable)

5. Connect the Power Adapter to the printer, and then plug the Power

Cord into a properly grounded power outlet. (Refer to Section 2.5)

(2) Centronics cable: 36 pins

(3) Ethernet cable: 10/100 Base

(4) USB cable: V2.0 (Full

Speed)

6. Load the media. (Refer to Section 2.7.)

7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor to

match the media being used. (Refer to Section 2.7.)

2. Use of a Windows Driver will

allow issuing media on the

printer from a Windows

application.

8. Turn the Power ON. (Refer to Section 2.3.)

9. Install the Printer Drivers in the host computer. (Refer to the Printer

Driver in the CD-ROM.)

The printer can also be

controlled with its own

programming commands. For

details, please contact your

TOSHIBA TEC representative.

2.3 Turning the Printer

ON/OFF

When the printer is connected to a host computer it is good practice to

turn the printer ON before turning on the host computer and to turn OFF

the host computer before turning off the printer.

2.3.1 Turning ON the Printer

1. To turn ON the printer power, press the power switch as shown in the

picture below. Note that ( | ) is the power ON side of the switch.

CAUTION!

Use the power switch to

turn the printer on/off.

Plugging or unplugging the

power cord to turn the

printer on/off may cause

fire, an electric shock, or

damage to the printer.

Power Switch

2. Check that the Indicator Lamp flashes slowly in orange for 5 seconds,

NOTE:

then stays illuminated in green.

If the Status Lamp is illuminated

in red, go to Section 4.1,

Troubleshooting Guide.

E2- 2

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.4 Connecting the Cables to the Printer

1. Before turning off the printer power switch verify that the Indicator

Lamp is illuminated in green, not flashing.

2. To turn OFF the printer power press the power switch as shown in the

diagram below. Note that ( { ) is the power OFF side of the switch.

2.3.2 Turning OFF the

Printer

CAUTION!

1. Do not turn off the printer

power while the media is

being printed as this may

cause a paper jam or

damage to the printer.

2. Do not turn off the printer

power while the Green

Indicator Lamp is flashing

as this may cause damage

to the data being

Power Switch

downloaded.

E2- 3

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.4 Connecting the Cables to the Printer

The following paragraphs outline how to connect the cables from the

printer to your host computer, and will also show how to make cable

connections to other devices. Depending on the application software you

use to print labels, there are four possibilities for connecting the printer to

your host computer. These are:

2.4 Connecting the

Cables to the Printer

CAUTION!

Be sure to connect the serial

or parallel cable while the

printer and the host computer

are power-off states. Failure

to do this may cause electric

shock, short-circuit, or

• A serial cable connection between the printer’s RS-232C serial

connector and one of your host computer’s COM ports.

• A parallel cable connection between the printer’s standard parallel

connector and your host computer’s parallel port (LPT).

breakdown of the printer.

• An Ethernet cable connection between the printer’s Ethernet

interface connector and one of your host computer’s Ethernet port.

NOTE:

▪ Use an Ethernet cable conforming to the standard.

10BASE-T: Category 3 or greater

NOTE:

100BASE-TX: Category 5 or greater

Cable length: Up to 100 m segment length

For the specifications of the

serial interface cable, refer to

APPENDIX 2, INTERFACE.

▪ Depending on the operating environment, a communication

error may occur. In that case, you may need to use a shielded

cable (STP) or device matching.

• A USB cable connection between the printer’s USB interface

connector and one of your host computer’s USB port.

NOTE:

▪ When disconnecting the USB cable from the host computer,

follow the “Safely remove hardware” message shown on the

host.

▪ Use a USB cable confirming to V1.1 or greater and with a

Type B connecter provided on either end.

The diagram below shows all the possible cable connections to the

current version of the printer.

Ethernet Interface

USB Interface

Parallel Interface (Centronics)

Serial Interface (RS-232C)

Power Jack

E2- 4

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.5 Connecting the Power Adapter and the Power Cord

1. Make sure that the printer power switch is in the OFF (O) position.

2.5 Connecting the

Power Adapter and

the Power Cord

2. Insert the Power Cord into the inlet of the Power Adapter.

NOTES:

1. Since the power cord is not

enclosed in this printer, please

purchase a proper one after

referring to page 1-2.

Power Cord

Power Adapter

2. The EA10953 AC adapter

should be exclusively used for

the B-EV4D Series printer.

The B-EV4D Series printer

must be powered by the

EA10953 AC adapter.

3. Insert the Power Adapter connector into the Power Jack on the rear of

the printer.

Power Jack

Power Adapter

Connector

E2- 5

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.6 Opening/Closing the Top Cover

When opening or closing the Top Cover, please be sure to follow the

instructions below.

2.6 Opening/Closing the

Top Cover

To open the Top Cover:

WARNING!

To avoid injury, be careful

not to trap your fingers while

opening or closing the cover.

1. Press down the Top Cover Release Button to unlock the Top Cover,

then fully open the Top Cover.

Top Cover

CAUTION!

Top Cover

1. Be careful not to touch the

Print Head Element when

opening the Top Cover.

Failure to do this may

cause missing dots by

static electricity or other

print quality problems.

2. Do not cover the Cover

Open Sensor with your

finger, hand, etc. Doing so

may cause the sensor to

wrongly detect a cover

close state.

Release Button

As the Top Cover is held by the damper, it does not close under its own

weight.

To close the Top Cover:

1. Press down the portions of the Top Cover indicated by the arrows

until they click into position.

NOTE:

Be sure to close the Top Cover

completely. Failure to do this

may affect the print quality.

Top Cover

E2- 6

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

This section describes how to load a media in the printer. This printer

accepts label rolls, tag rolls, and fanfold paper stocks. Please use

TOSHIBA TEC approved media.

2.7 Loading the Media

WARNING!

1. Do not touch any moving

parts. To reduce the risk

of fingers, jewellery,

clothing, etc. being drawn

into the moving parts, be

sure to load the media

once the printer has

stopped moving

NOTES:

1. Please perform a media sensor calibration whenever you change the

media type.

2. The size of the media which can be loaded inside the printer is as

follows:

Outer roll diameter: Max. 127mm (5”)

Inner core diameter: 25.4 (1”) mm or 38.1 mm (1.5”)

When the outer roll diameter exceeds 127 mm or the inner core

diameter exceeds 38.1 mm, an optional External Media Roll Hanger

is required. For details, refer to the Installation Guide for the

External Media Roll Hanger.

completely.

2. To avoid injury, be careful

not to trap your fingers

while opening or closing

the Top Cover.

3. Some media rolls are wound inside and the others are wound outside.

(See the diagram below.) Both types of media roll should be loaded

so that the print side faces up.

CAUTION!

Be careful not to touch the

Print Head Element when

opening the Top Cover.

Failure to do this may cause

missing dots by static

electricity or other print quality

problems.

Outside wound

Inside wound

1. Press down the Top Cover Release Button to unlock the Top Cover,

then fully open the Top Cover.

Top Cover

Top Cover Release

Button

E2- 7

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

2. Slide the Media Holder Lock Switch to the Unlock (▲) side to

2.7 Loading the Media

(Cont.)

release the Media Holders.

Media Holder

Lock Switch

3. Open the Media Holders.

NOTE: Media path

Media Holder

Feed Gap Sensor

Media Holder

Platen

Black mark sensor

4. Place a media roll between the Media Holders so that the media is fed

with the print side facing up. Fit the projection of the Media Holders

into the core. Make sure that the projection of the both Media Holders

is engaged with the core firmly.

NOTES:

1. Refer to the Supply Path Label

attached inside of the Top

Cover.

Media

Media Holder

2. Make sure that the print side

faces up.

3. Cut the leading edge of the

media straight with scissors.

Media Holder

5. Turn the Media Guide Adjustment Dial in the arrow indicating

direction to move the Media Guides outward.

NOTE:

Do not forcibly move the Media

Guides by hand, as doing so may

break the Media Guides.

Media Guide

Adjustment Dial

E2- 8

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

6. Adjust the media sensor position and select a sensor type to be used. .

(Refer to Section 2.9.1)

2.7 Loading the Media

(Cont.)

This printer is provided with a Black Mark Sensor which detects black

marks printed on the reverse side of the media, and a Feed Gap Sensor

which detects inter-label gaps.

As the Feed Gap Sensor position is fixed, it is not necessary to move it.

When using the Black Mark Sensor, align it with the center of a black

mark. Failure to do this disables the detection of black marks, resulting

in an error.

NOTES:

1. The sensor type used in the last

print job has been selected. To

change the sensor type, refer to

Section 2.9.1 Media Sensor

Calibration.

2. The Feed Gap Sensor is

positioned 6.35 mm right from

the media centre.

Feed Gap Sensor

Black Mark Sensor

6.35mm

7. Pass the media between the Media Guides, and turn the Media Guide

Adjustment Dial in the arrow indicating direction to adjust the Media

Guides to the media width.

3. The Black Mark Sensor is

movable in a range of media

width.

Media Guide

Black Mark Sensor is movable

in the full range.

Media Guide

Adjustment Dial

NOTE:

Be careful the Media Guides do

not squeeze the media. Doing

so bends the media, causing a

paper jam or feed failure.

8. Push the Media Holders against the media roll to firmly hold it, then

slide the Media Holder Lock Switch to the Lock (▼) side.

Media Holder

Lock Switch

E2- 9

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

9. Close the Top Cover gently and push down the arrow-indicating

2.7 Loading the Media

(Cont.)

portions until they click.

10. Press the [FEED] button to check for a proper media feed.

FEED Button

There are three issue modes available for this printer.

Batch mode:

CAUTION!

To separate the printed

media from the media roll in

batch mode, be sure to tear

off the media at the Media

Outlet or cut the media past

the Strip Plate. If you tear

off the media at the Print

Head by mistake, be sure to

feed one label (10 mm or

more) with the FEED Button

prior to a next issue. Failure

to do this may cause a paper

jam.

In the batch mode, the media is continuously printed and fed until the

number of media specified in the issue command has been printed.

E2-10

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

Strip mode (Option):

2.7 Loading the Media

(Cont.)

When issued in the strip mode, labels are automatically removed from the

backing paper each time a label is printed.

• How to set the media

NOTES:

When issuing labels in the strip mode, set the label in the following

procedure:

1. When issuing labels without

removing them from the backing

paper, it is not necessary to pass

the media through the Strip Block.

2. When the media is correctly set,

the backing paper is supposed to

be pinched by the Platen and the

Strip Feed Roller as shown below.

1. Load the media as described on the previous pages.

2. Open the Strip Block by pulling it out.

Strip Block

Strip Plate

Label

Strip Feed Roller

Platen

3. Remove enough labels from the leading edge of the media to leave 20

cm of backing paper free, and insert the top edge of the backing paper

into the media slot in the Strip Block.

Backing Paper

3. If the peel-off issue is performed

under intense light, the strip sensor

may not correctly detect the

presence of a printed label on the

strip shaft. In this case, reduce the

intensity of the light or fit the

Shade Plate to the Strip Block as

shown in the figure.

Shade Plate

4. Close the Strip Block and Top Cover.

E2-11

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

Cut mode (Option):

2.7 Loading the Media

(Cont.)

When the Cutter is installed, the media is automatically cut.

After loading the media as described on the previous pages, insert the

leading edge of the media through the Media Outlet of the Cutter Cover.

WARNING!

HAZARDOUS MOVING PARTS

KEEP FINGERS AND OTHER

BODY PARTS AWAY

The cutter is sharp, so care must

be taken not to injure yourself

when handling the cutter.

Cutter Cover

Media Outlet

CAUTION!

1. Be sure to cut the backing

paper of the label. Cutting

labels will cause the glue to

stick to the cutter which may

affect the cutter quality and

shorten the cutter life.

2. Use of tag paper of which

thickness exceeds the specified

value may affect the cutter life.

How to Load Fanfold Paper Stock

1. Place the fanfold paper stock on the rear of the printer, and insert the

NOTE:

leading edge of the paper into the Fanfold Paper Slot.

When placing fanfold paper

stock on the rear of the printer,

the following care should be

taken.

1. Face the print surface up.

2. The fanfold paper stock is

parallel to and level with the

fanfold paper slot.

Fanfold Paper Stock

3. Interface cables do not

interfere with the feed of

fanfold paper.

Fanfold Paper Slot

2. Refer to the previous pages to feed the fanfold paper through the

printer until it extends past the media outlet

E2-12

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.7 Loading the Media

When a media roll has an outside diameter exceeding 127 mm (5”) and

the inner core diameter of 76.2 mm (3”), the optional External Media Roll

Hanger is required.

2.7 Loading the Media

(Cont.)

1. Fit the protrusions on the bottom of the printer into the holes in the

External Media Roll Hanger.

External Media Roll

Hanger (Option)

2. Insert the Media Shaft into the core of the media roll.

3. Place it into the cuts of the External Media Roll Hanger.

4. Pull the media forward and insert the leading edge into the Fanfold

Paper Slot.

Media Shaft (Option)

Fanfold Paper Slot

5. Refer to the previous pages to complete the media loading.

6. Close the Top Cover.

E2-13

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities

This utility is used to calibrate the sensitivity of the Feed Gap/Black

Mark Sensor.

It is necessary to set the media sensors after the media is changed to

different type.

2.8 Media Sensor

Calibration, Self Print

Test, and Dump Mode

Utilities

2.8.1 Media Sensor

Calibration

1. First, select the sensor to calibrate in the following procedure.

Turn on the printer power.

NOTE:

Open the Top Cover.

The sensor type used in the last print

job has been selected.

The factory default is the Feed Gap

Sensor.

When the Indicator Lamp is unlit, hold down

the [FEED] Button for 5 sec. or more, and

release when the lamp lights up in green.

The Indicator Lamp repeatedly lights up in

different colours at approx. 1.5 sec. interval.

When the lamp lights up in the colour

representing the target sensor type, press the

[FEED] Button.

The Indicator Lamp

lights up in green.

[FEED] Button

The Indicator Lamp is unlit.

(Reflective (Black Mark)

Sensor is selected.)

About 3 seconds.

[FEED]

Button

The Indicator Lamp

lights up in orange.

The Indicator Lamp is unlit.

(“No sensor” is selected.)

About 3 seconds.

The Indicator Lamp

lights up in red.

[FEED] Button

The Indicator Lamp is unlit.

(Transmissive (Feed Gap)

Sensor is selected.)

About 3 seconds.

2. Turn off the printer, load the media properly, and close the Top Cover.

Note: Do not place pre-printed area above the media sensor, as doing

so disables a correct sensor calibration.

3. To calibrate the Black Mark Sensor, align the sensor position with the

black marks on the media. (Refer to Section 2.7.)

4. Press the [FEED] Button while turning on the printer.

The Indicator Lamp will light up in the following order:

Green (Flashing) → Red (Flashing) → Orange (Flashing) →

Orange → RED → Green

5. Release the [FEED] button when the indicator lamp lights up in red.

The printer automatically feeds the media to perform a sensor

calibration.

Note: If you failed to release the [FEED] button at the right timing,

retry from Step 4.

6. To start the Online operation, turn the printer off, then on again.

E2-14

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities

1. Turn off the printer power and install a media roll on the printer.

2. Press the [FEED] Button while turning on the printer. The Indicator

2.8.2 Self Print Test and

Dump Mode

Lamp will light up in the following order:

Green (Flashing) → Red (Flashing) → Orange (Flashing) →

Orange → RED → Green

3. Release the [FEED] Button when the Indicator Lamp lights up in

green.

4. The printer automatically performs a self print test, and then enters the

Dump Mode.

5. To start the Online operation, turn the printer off, then on again.

Print test label sample

PRINTER INFO.

NOTE:

PROGRAM VERSION

TONE ADJUST

VX.XX XXXX

+XX

The following commands should

not affect the test print issue.

FEED ADJUST

+XX.Xmm

D, AX, XS, Z2;1, Z2;2 (without

AY)

CUT POSITION ADJUST

BACKFEED ADJUST

PARAMETER

[ PC-850 ] [ 0 ]

[ 9600 ] [ 8 ] [ 1 ] [ NONE ] [ 2 ]

[ ON ] [ AUTO ] [ FEED ] [ B0 ]

+XX.Xmm

TRANSMISSIVE

TRANSMISSIVE [XX] REFLECTIVE [XX]

5 IPS

X-COORDINATE ADJUST

SENSOR SELECTION

SENSOR ADJ. VALUE

PRINT SPEED

FLASH ROM

4 MB

SDRAM

8 MB

USER MEMORY

TTF AREA

EXT CHAR AREA

BASIC AREA

PC SAVE AREA

INFORMATION

TOTAL FEED

[ X KB][ 0 KB]

[ 0 KB][ 0 KB]

[ X KB][ 0 KB]

0.00 km

TOTAL PRINT

TOTAL CUT

0.00 km

IP ADDRESS

SUBNET MASK

GATEWAY

192.168.10.20

255.255.255.0

0.0.0.0

MAC ADDRESS

DHCP

XX-XX-XX-XX-XX

Disabled

DHCP CLIENT ID

FFFFFFFFFFFFFFFFFFFF

FFFFFFFFFFFF

Enabled

SOCKET COMM.

SOCKET COMM. PORT

08000

E2-15

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities

The test print contents should be changed by the following commands

and parameters:

2.8.2 Self Print Test and

Dump Mode (Cont.)

PROGRAM VERSION: VX.XX XXXX --- Firmware version and checksum

TONE ADJUST: +XX ------------------------- Print tone fine adjustment value

FEED ADJUST: +XX.Xmm ------------------ Print position fine adjustment value

CUT POSITION ADJUST: +XX.Xmm ----- Cut position fine adjustment value

BACKFEED ADJUST: +XX.Xmm ---------- Back feed amount fine adjustment value

PARAMETER: [PC-850][0] ----------------- Character code selection and Font “0”

selection

[9600][8][1][NONE][2]--- Baud rate, Data length, Stop bit length,

Parity, and Transmission control of RS-

232C

[ON][AUTO][FEED][B0]----- Forward feed wait function, Control code,

Feed key function, and Euro code

X-COORDINTE ADJUST: +XX.Xmm ----- X-coordinate fine adjustment value

SENSOR SELECTION: TRANSMISSIVE- Sensor selection and sensitivity

SENSOR ADJ. VALUE:

TRANSMISSIVE[XX] REFLECTIVE[XX] -- Sensor setting value

PRINT SPEED: 5IPS--------------------------- Print Speed

FLASH ROM:4MB----------------------------- Flash ROM Capacity

SDRAM: 8MB----------------------------------- SDRAM Capacity

USER MEMORY: [X KB][0 KB]------------ User Memory Capacity

TTF AREA: [XXXKB][XXXKB]------------ True type font storage area, Main PC board

and optional memory card

EXT CHAR AREA: [XXXKB][XXXKB] -- Writable character storage area, Main PC

board and optional memory card

BASIC AREA: [XXXKB][XXXKB] -------- BASIC file storage area, Main PC board and

optional memory card

PC SAVE AREA: [XXXKB][XXXKB]----- PC save storage area, Main PC board and

optional memory card

INFORMATION: ------------------------------- Printed only when some information is

stored in the flash ROM

TOTAL FEED----------------------------------- Total feed distance

TOTAL PRINT: 0.00 km ---------------------- Total Print distance

TOTAL CUT: 0 --------------------------------- Total Cut Count

IP ADDRESS: 192.168.10.20-----------------

SUBNET MASK: 255.255.255.0-------------

GATEWAY: 0.0.0.0----------------------------

MAC ADDRESS: XX-XX-XX-XX-XX ----

DHCP: Disabled---------------------------------

DHCP CLIENT ID:

Network setting values

FFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFF ----

SOCKET COMM.: Enabled-------------------

SOCKET COMM. PORT: 08000-------------

E2-16

2. PRINTER SETUP

ENGLISH VERSION EO1-33088

2.9 How to Use an SD Card

This printer enables you to save print formats, writable characters, True

Type fonts, etc. in commercially available SD cards.

For available SD card types, please ask the nearest TOSHIBA TEC

representative.

2.9 How to Use an SD

Card

For how to save data in an SD card, please refer to the External

Equipment Interface Specification stored in the CD-ROM.

CAUTION!

1. Turn off the printer before

inserting or removing an

SD card. Failure to do this

may destroy the data in the

SD card.

2. Do not turn off the printer

during access to the SD

card, as doing so may

destroy the data in the SD

card.

„ Inserting an SD Card

1. Turn off the printer and open the SD card slot cover.

2. Hold an SD card with the print surface facing up, and insert it into the

SD card slot until it clicks.

3. For handling of the SD

card, refer to the instruction

supplied with the SD card.

SD Card Slot

Cover

SD Card

3. Close the SD card slot cover.

„ Removing an SD Card

1. Confirm no access is made to the SD card, and turn off the printer.

2. Open the SD card slot cover.

3. Push the SD card. The SD card pops up.

4. Remove it from the slot, and close the SD card slot cover.

E2-17

3. MAINTENANCE

ENGLISH VERSION EO1-33088

3.1 Cleaning

3. MAINTENANCE

This chapter describes how to perform routine maintenance.

WARNING!

To ensure the continuous high quality operation of your printer, you

should perform a regular maintenance routine. For high throughput it

should be done on a daily basis. For low throughput it should be done on

a weekly basis.

1. Be sure to turn OFF the

power before performing

maintenance. Failure to

do this may cause an

electric shock.

2. To avoid injury, be careful

not to trap your fingers

while opening or closing

the cover.

3. Be careful when handling

the print head as it

becomes very hot

immediately after printing.

Allow it to cool before

performing any

maintenance.

4. Do not pour water directly

onto the printer.

3.1 Cleaning

To maintain the printer performance and print quality, please clean the

printer regularly, or whenever the media is replaced.

3.1.1 Print Head

1. Turn the power off.

2. Open the Top Cover.

3. Clean the Print Head Element with a Print Head Cleaner, cotton swab

CAUTION!

or soft cloth slightly moistened with ethyl alcohol.

1. Do not allow any hard

objects to touch the print

head or platen, as this may

cause damage to them.

2. Do not use any volatile

solvents including thinner

and benzene, as this may

cause discoloration of the

cover, print failure, or

Print Head Element

(Positioned at the

print head edge)

breakdown of the printer.

3. Do not touch the print head

element with bare hands,

as static may damage the

print head.

NOTE:

Please purchase the Print Head

Cleaner from the authorised

TOSHIBA TEC service

representative.

E3- 1

3. MAINTENANCE

ENGLISH VERSION EO1-33088

3.1 Cleaning

1. Wipe the Platen with a soft cloth moistened with absolute ethyl

alcohol.

3.1.2 Platen/Sensors

2. Remove dust or paper particles from wipe the Black Mark Sensor,

Feed Gap Sensor, and Cover Open Sensor with a dry soft cloth.

Feed Gap Sensor

Platen

Black Mark Sensor

Cover Open Sensor

3.1.3 Cover

Wipe the Cover with a dry soft cloth. Wipe off dirt with a soft cloth

slightly moistened with mild detergent solution.

CAUTION!

Do not use any volatile

solvents including thinner and

benzene, as this may cause

discoloration or distortion of

the cover.

3.1.4 Media Housing

Wipe the media housing with a dry soft cloth. Wipe off dirt with a soft

cloth slightly moistened with mild detergent solution.

E3- 2

3. MAINTENANCE

ENGLISH VERSION EO1-33088

3.2 Care/Handling of the Media

1. Wipe the Strip Roller with a soft cloth moistened with absolute

3.1.5 Strip Sensor/Strip Roller

(Option)

ethyl alcohol.

2. Remove dust or paper particles from the Strip Sensor with a dry soft

cloth.

Strip Sensor

Strip Roller

• Do not store media for longer than the manufacturer’s recommended

3.2 Care/Handling of the

Media

shelf life

• Store media rolls on the flat end. Do not store them on the curved

sides as this might flatten that side causing erratic media advance and

poor print quality.

CAUTION!

Be sure to carefully review and

understand the Supply

Manual. Use only media

which meets specified

• Store the media in plastic bags and always reseal after opening.

Unprotected media can get dirty and the extra abrasion from the dust

and dirt particles will shorten the print head life.

requirements. Use of non-

specified media may shorten

the head life and result in

problems with bar code

readability or print quality. All

media should be handled with

care to avoid any damage to

the media or printer. Read the

guideline in this section

carefully.

• Store the media in a cool, dry place. Avoid areas where they would be

exposed to direct sunlight, high temperature, high humidity, dust or

gas.

• The thermal paper used for direct thermal printing must not have

specifications which exceed Na⁺800 ppm, K⁺250 ppm and Cl^-500

ppm.

• Some ink used on pre-printed media may contain ingredients which

shorten the print head’s product life. Do not use labels pre-printed

with ink which contain hard substances such as carbonic calcium

(CaCO₃) and kaolin (Al₂O₃, 2SiO₂, 2H₂O).

For further information, please contact your local distributor or your

media manufacturer.

E3- 3

4. TROUBLESHOOTING

ENGLISH VERSION EO1-33088

4.1 Troubleshooting Guide

4. TROUBLESHOOTING

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the

printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service

representative for assistance.

4.1 Troubleshooting Guide

Symptom

Cause

Solutions

The power lamp of the

Power Adapter does not

light up though the power

cord is plugged in an AC

outlet.

The power cord is not connected Disconnect the power cord from the AC

to the Power Adapter.

outlet, connect the power cord to the Power

Adapter, then connect it to the AC outlet.

（⇒ Section 2.5）

There is a power failure or the

power is not being supplied to

the AC outlet.

Test the AC outlet with a power cord from

another electric appliance.

If power is not being supplied, consult an

electrician or your Electricity supplier.

Check the fuse or circuit breaker.

The fuse of the building has

blown or the circuit breaker has

tripped.

The Indicator Lamp does

The Power Adapter Connector is Disconnect the power cord from the AC

not light up in green when disconnected from the Power

the power switch is turned Jack.

on though the power lamp

outlet, insert the Power Adapter Connector

into the Power Jack, then connect the power

cord to the AC outlet. （⇒ Section 2.5）

of the Power Adapter is

lit.

Media is not issued.

The media is not loaded

properly.

Reload the media properly.

（⇒ Section 2.7）

The interface cable is not

connected properly.

The media sensor is dirty.

Connect the interface cable again.

（⇒ Section 2.4）

Clean the media sensor.

（⇒ Section 3.1.2）

Nothing is printed.

Poor print

The media is not loaded

properly.

Reload the media properly.

（⇒ Section 2.7）

Send print data.

Print data is not sent from the

host computer.

TOSHIBA TEC approved media

is not used.

Replace the media with TOSHIBA TEC

approved one.

The print head is dirty.

Clean the print head. （⇒ Section 3.1.1）

Clean the print head.

Missing dots

（⇒ Section 3.1.1）

The print head elements are

partly broken.

When the missing dots affect printouts, turn

off the printer and contact the nearest

TOSHIBA TEC representative to ask for

replacement of the print head.

E4- 1

4. TROUBLESHOOTING

ENGLISH VERSION EO1-33088

4.2 Status Lamp

Symptom

Labels are not separated

from the backing paper

smoothly. (When the

optional strip unit is

fitted.)

Cause

Solutions

TOSHIBA TEC approved media Replace the media with TOSHIBA TEC

is not used.

approved one.

Label loading method is

incorrect.

Load the label properly. (⇒ Section 2.7)

Peel-off issue cannot be

performed. (When the

optional strip unit is

fitted.)

The strip sensor does not work

due to intense ambient light.

Fit the Shade Plate supplied with the strip

unit.（⇒ Section 2.7）

Media cannot be cut

cleanly. (When the

optional cutter unit is

fitted.)

The cuter blade has reached the

end of its useful life.

Turn off the printer and contact the nearest

TOSHIBA TEC representative to ask for

replacement of the cutter unit.

4.2 Status Lamp

Color

Green

Status

Lights up

Cause

Solutions

Stand-by

Normal

Flashing fast Communicating with a host

Flashing

slowly

Printing is temporarily

stopped (paused.)

Press the [FEED] Button.

resumed.

Printing is

Green/Red

Flashing

slowly

The print head temperature

exceeded the upper limit.

Stop printing and allow the print head to cool

until the indicator lamp lights up in green. If

the indicator lamp does not light up in green

or this problem occurs frequently, contact the

nearest TOSHIBA TEC representative.

Turn off the power switch and back to on.

Or press the [FEED] Button. If this problem

frequently occurs, turn off the printer and

contact the nearest TOSHIBA TEC

representative.

Red

Lights up

A communication error

occurred. (Only when the

RS-232C is used.)

Red

Flashing fast A paper jam occurred.

Remove the jammed media, reload the

media, and press the [FEED] Button.

（⇒ Section 4.3）

Red

Flashing at

medium speed

Flashing

The media is ended.

An issue or feed was

attempted with the top cover [FEED] button. Printing is resumed.

opened.

Load a new media roll and press the [FEED]

Button. （⇒ Section 2.7）

Close the top cover completely, and press the

slowly

Orange

None

Flashing fast A paper jam occurred din the

cutter unit. (Only when the

Remove the jammed media, reload the

media, and press the [FEED] Button.

(⇒ Section 4.3）

cutter unit is fitted.)

Unlit

The top cover is open.

Close the top cover completely

E4- 2

4. TROUBLESHOOTING

ENGLISH VERSION EO1-33088

4.3 Removing Jammed Media

Flashing speed of the LED

Status

Flashing slowly

Flashing interval

1 sec.

Flashing at medium speed

Flashing fast

0.5 sec.

0.2 sec.

4.3 Removing Jammed Media

This section describes in detail how to remove jammed media from the printer.

CAUTION!

Do not use any tool that may damage the print head.

1. Turn the power off.

2. Open the Top Cover and remove the media roll.

3. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could

damage the printer.

4. Clean the Print Head and Platen, then remove any further dust or foreign substances.

5. Load the media again, and close the Top Cover.

E4- 3

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.1 Printer

APPENDIX 1 SPECIFICATIONS

Appendix 1 describes the printer specifications and supplies for use on the B-EV4D printer.

A1.1 Printer

The following are the printer specifications.

Item

Supply voltage

B-EV4D-GS14-QM-R

AC100 to 240V, 50/60 Hz

Power consumption

During a print job

During standby

100 to 120V: 2.93 A, 70.3 W max., 200 to 240V: 2.91 A, 69.8 W max.

100 to 120V: 0.91 A, 2.18 W max., 200 to 240V: 0.91 A, 2.17 W max.

100 to 240V universal switching power supply

5°C to 40°C (41°F to 104°F)

Power supply

Operating temperature range

Storage temperature range

Relative humidity

Humidity for storage

Ventilation for storage

Resolution

-40°C to 60°C(-40°F to 140°F)

25% to 85% RH (no condensation)

10% to 90% RH (no condensation)

Free air environment

203 dpi (8 dots/mm)

Printing method

Direct thermal

Issue mode

Batch, Strip (option), Cut (option)

Printing speed

In the batch/cut mode

50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.),

127 mm/sec. (5”/sec.)

In the strip mode

Available media width

(including backing paper)

Effective print width (max.)

Dimension (W × D × H)

Weight

50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.)

25.4 mm (1.0”) to 112 mm (4.4”)

108.0 mm (4.25”)

198.0 mm × 258.0 mm × 169.5 mm (7.8” × 10.2” × 6.7”)

2.3 kg (5.07 lb) (Excluding media)

Available bar code types

EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5,

CODE39, CODE93, CODE128, EAN128, NW7, MSI, Industrial 2 of 5, ITF,

RM4SCC, KIX-Code, POSTNET, PLESSEY, RSS14

Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417

Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic

(1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1

type), Kanji (3 sizes)

Available two-dimensional code

Available bar code font

Rotations

Standard interface

0°, 90°, 180°, 270°

Serial interface (RS-232C)

Parallel interface (Centronics)

USB (V2.0)

Ethernet interface (10/100 Base)

SD Card Slot

NOTES:

• Data Matrix^TMis a trademark of International Data Matrix Inc., U.S.

• PDF417^TMis a trademark of Symbol Technologies Inc., US.

• QR Code is a trademark of DENSO CORPORATION.

• Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.

• Please use TOSHIBA TEC recommended SD cards. The SD Cards are available from your nearest TOSHIBA TEC

representative or TOSHIBA TEC Head Quarters.

EA1- 1

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.2 Options

Item

Supply voltage

B-EV4D-TS14-QM-R

AC100 to 240V, 50/60 Hz

Power consumption

During a print job

During standby

100 to 120V: 2.48 A, 59.5 W max., 200 to 240V: 2.46 A, 59.8 W max.

100 to 120V: 0.91 A, 2.18 W max., 200 to 240V: 0.91 A, 2.18 W max.

100 to 240V universal switching power supply

5°C to 40°C (41°F to 104°F)

Power supply

Operating temperature range

Storage temperature range

Relative humidity

Humidity for storage

Ventilation for storage

Resolution

-40°C to 60°C(-40°F to 140°F)

25% to 85% RH (no condensation)

10% to 90% RH (no condensation)

Free air environment

300 dpi (12 dots/mm)

Printing method

Direct thermal

Issue mode

Batch, Strip (option), Cut (option)

Printing speed

In the batch/cut mode

50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.),

In the strip mode

Available media width

(including backing paper)

Effective print width (max.)

Dimension (W × D × H)

Weight

50.8 mm/sec. (2”/sec.)

25.4 mm (1.0”) to 112 mm (4.4”)

105.7 mm (4.16”)

198.0 mm × 258.0 mm × 169.5 mm (7.8” × 10.2” × 6.7”)

2.3 kg (5.07 lb) (Excluding media)

Available bar code types

EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5,

CODE39, CODE93, CODE128, EAN128, NW7, MSI, Industrial 2 of 5, ITF,

RM4SCC, KIX-Code, POSTNET, PLESSEY, RSS14

Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417

Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic

(1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1

type), Kanji (3 sizes)

Available two-dimensional code

Available bar code font

Rotations

Standard interface

0°, 90°, 180°, 270°

Serial interface (RS-232C)

Parallel interface (Centronics)

USB (V2.0)

Ethernet interface (10/100 Base)

SD Card Slot

NOTES:

• Data Matrix^TMis a trademark of International Data Matrix Inc., U.S.

• PDF417^TMis a trademark of Symbol Technologies Inc., US.

• QR Code is a trademark of DENSO CORPORATION.

• Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.

• Please use TOSHIBA TEC recommended SD cards. The SD Cards are available from your nearest TOSHIBA TEC

representative or TOSHIBA TEC Head Quarters.

EA1- 2

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.2 Options

Option Name

Type

Description

AC Adapter Cover

Cutter module

Strip module

B-EV904-AC-QM-R

Attached to the printer bottom for housing the AC

adapter.

A cutter unit that makes full cuts.

B-EV204-F-QM-R

B-EV204-P-QM-R

B-EV904-H-QM-R

A cutter unit that makes partial cuts.

When attached to the front of the Media Outlet,

this module allows the on-demand strip issue by

detecting the presence or lack of a label.

When this option is attached to the printer, a

media roll with an outer roll diameter up to

203mm (8”) and inner core diameter of 76.2mm

(3”) can be used.

External media roll hanger B-EV904-PH-QM-R

NOTE:

The above options are available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

A1.3 Media

Please make sure that the media to be used is approved by TOSHIBA TEC. The warranties do not apply to

problems caused by using media that is not approved by TOSHIBA TEC.

For information regarding TOSHIBA TEC-approved media, please contact a TOSHIBA TEC authorised

representative.

A1.3.1 Media Type

The table below shows the size and shape of the media that can be used on this printer.

Black Mark

(on reverse side)

Black Mark

(on reverse side)

Tag paper

Label

Cut position

Feed Direction

EA1- 3

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.3 Media

A1.3.1 Media Type (Cont.)

Unit: mm (inch)

Cut mode

Issue mode

Batch mode

Strip mode

Item

c Width including backing paper

25.4 to 112 (1.0 to 4.41)

d Media width

22.4 to 109 (0.88 to 4.29)

25.4 to 152.4

(1.0 to 6)

10 to 999

(0.39 to 39.3)

10 to 457.2

(0.39 to 18.0)

10 to 999

(0.39 to 39.3)

10 to 457.2

(0.39 to 18.0)

8 to 997

25.4 to 999

(1.0 to 39.3)

25.4 to 457.2

(1.0 to 18.0)

25.4 to 999

(1.0 to 39.3)

25.4 to 457.2

(1.0 to 18.0)

19.4 to 993

203 dpi

Label

Tag

25.4 to 152.4

(1.0 to 6)

300 dpi

203 dpi

300 dpi

203 dpi

e Media pitch

-----

23.4 to 150.4

(0.92 to 5.92)

23.4 to 150.4

(0.92 to 5.92)

(0.31 to 39.25)

(1.0 to 39.1)

19.4 to 451.2

(1.0 to 17.76)

6.0 to 10.0

f Media length

300 dpi 8 to 455.2 (0.31 to 17.9)

g Gap/ Black mark length

2.0 to 10.0 (0.08 to 0.39)

(0.24 to 0.39)

h Black mark width

Min. 8.0 (0.31)

Thickness

0.06 to 0.19 (0.0024 to 0.0075)

Ø127 (5)

Max. outer roll diameter

Ø214 (8.42): When the optional External Media Roll Hanger is used.

Outside (standard), Inside

Roll direction

Inner core diameter

25.4 to 38.1, or 76.2 (1 to 1.5, or 3) ^{(See NOTE 2.)}

NOTES:

1. To ensure print quality and print head life use only TOSHIBA TEC approved media.

2. When using a media roll of 76.2-mm (3”) inner core diameter, the 3”-Diameter Media Shaft included in the

optional External Media Roll Hanger is required.

A1.3.2 Detection Area of the Transmissive Sensor

The Transmissive sensor is fixed and positioned at 6.35 mm right of the center of the media path.

The Transmissive Sensor detects a gap between labels, as illustrated below.

Sensor position

Area to be detected.

Sensor position

Print side

Label

Gap

Min. 2 mm

(Min. 6 mm:

cut mode)

Label

Min. 8 mm

Media feed direction

6.35mm

EA1- 4

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.3 Media

A1.3.3 Detection Area of the Reflective Sensor

The Reflective Sensor is movable within the full range of the media width.

The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm.

The Reflective Sensor should be aligned with the centre of the Black Mark.

Sensor should be positioned at the

centre of the black mark.

Detecting the black marks on the

back.

Min. 2 mm

Min. 8 mm

Media feed direction

Sensor is movable within the full range.

A1.3.4 Effective Print Area

The figure below illustrates the relation between the head effective print width and media width.

(for GS14 Type)

Out of print range

Print head element

108.0 mm±0.2mm

2 mm

(Head Effective Print Range)

112.0 mm (Max. media width)

(for TS14 Type)

Out of print range

Print head element

106.0 mm±0.2mm

3 mm

(Head Effective Print Range)

112.0 mm (Max. media width)

EA1- 5

APPENDIX 1 SPECIFICATIONS

ENGLISH VERSION EO1-33088

A1.3 Media

The figure below shows the effective print area on the media.

Start line

1mm

1.5mm from the left edge of media

1.5mm from the right edge of media

Guaranteed print area

1mm

Media feed direction

Media width

(Backing paper width is not included.)

NOTES:

1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).

2. The centre of media should be positioned at the centre of the print head.

3. Print quality is not guaranteed within 3 mm from the print head stop position (including 1-mm slow-up.)

4. Average print (black) rate should be 15% or less. For bar code print area, the print rate should be 30% or less.

5. Line weight should be 3 to 12 dots.

EA1- 6

APPENDIX 2 INTERFACE

ENGLISH VERSION EO1-33088

APPENDIX 2 INTERFACE

ꢀ Interface Cables

To prevent radiation and reception of electrical noise, the interface cables must meet the following

requirements:

• Fully shielded and fitted with metal or metallized connector housings.

• Keep as short as possible.

• Should not be bundled tightly with power cords.

• Should not be tied to power line conduits.

ꢀ RS-232C Cable description

The serial data cable used to connect the printer to a host computer should be one of the following two

types (9-pin or 25-pin connector):

Connector to the Host Computer

Connector to Printer

Function

9 pin

25 pin

Pin No.

Function

+5V

RXD

TXD

DTR

GND

DSR

RTS

CTS

TXD

RXD

RTS

GND

CTS

RTS

CTS

+5V

NOTE:

Use an RS-232C cable with a connector with inch type securing screws.

EA2- 1

GLOSSARIES

ENGLISH VERSION EO1-33088

GLOSSARIES

Bar code

Gap

A code which represents alphanumeric characters

by using a series of black and white stripes in

different widths. Bar codes are used in various

industrial fields: Manufacturing, Hospitals,

Libraries, Retail, Transportation, Warehousing, etc.

Reading bar codes is a fast and accurate means of

capturing data while keyboard entry tends to be

slow and inaccurate.

Distance from the bottom of one label to the top of

the next label.

IPS

Inch per second

A unit used to express print speed.

Label

A type of media with adhesive backing supplied on

a backing paper.

Batch mode

Issue mode that continuously prints media until the

required number has been printed.

Media

Material on which images are printed by the printer.

Label, tag paper, fanfold paper, perforated paper,

etc.

Black mark

A mark printed on the media enabling the printer to

detect the correct start position of the media,

helping to maintain constant print position.

Printer driver

software program that will convert the

Black mark sensor

application program’s printing request into the

language that the printer understands.

A reflective sensor that detects the difference

between a black mark and the print area to find the

print start position.

Print head element

The thermal print head consists of a single line of

tiny resistive elements which when current is

allowed to flow through them it heats up causing a

small dot to be burned onto thermal paper or a

small dot of ink to be transferred from a thermal

ribbon to ordinary paper.

Cut mode

Printer mode of operation where an (optional)

cutter module is installed to automatically cut

media from the supply roll after they are printed.

The print command can specify to cut every media

or to cut after a set number of media have been

printed.

Printing speed

The speed at which printing occurs. This speed is

expressed in units of IPS (inches per second).

Direct thermal printing

A printing method using no ribbon, but thermal

media which reacts to heat. The thermal print head

heats the thermal media directly, causing print

image to be printed on the media.

Resolution

The degree of detail to which an image can be

duplicated. The minimum unit of divided image is

called a pixel. As the resolution becomes higher,

the number of pixels increases, resulting in a more

detailed image.

DPI

Dots Per Inch

A unit used to express print density or resolution.

Strip mode

Feed gap sensor

One of the printer modes of operation where an

optional strip module is installed to separate

printed labels from the backing paper one by one.

A transmissive sensor that detects the difference

between the gap between labels and the label itself,

to find the print start position of the label.

Font

A complete set of alphanumeric characters in one

style of type. E.g. Helvetica, Courier, Times

GLOSSARIES

ENGLISH VERSION EO1-33088

GLOSSARIES

Supply

Media

Tag

A type of media having no adhesive backing but

black marks to indicate the print area. Usually tags

are made of cardboard or other durable material.

Thermal print head

A print head using thermal transfer or thermal

direct printing method.

EO1-33088

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