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		 Models   
					SG-WAC-10ESE-C   
					SG-WAC-12ESE-C   
					Electronic Window Air Conditioner   
					Operating Instructions   
					V.121012   
				ELECTRICAL REQUIREMENTS   
					The electrical ratings for your air conditioner are listed on the model and serial   
					number label located on the front left side of the unit (when facing the front).   
					Specific electrical requirements are listed in the chart below. Follow the   
					requirements below for the type of plug on the power supply cord.   
					Wiring Requirements   
					Power Supply Cord   
					• 
					115 volt (103.5 min.—126.5   
					max)   
					Electrical Shock Hazard   
					Plug into a grounded 3 prong outlet.   
					Do not remove the ground prong.   
					Do not use an adapter   
					• 
					• 
					0-12 amps   
					15-amp time-delay fuse or   
					circuit breaker   
					Do not use an extension cord.   
					Failure to follow these instructions can result in death,   
					fire, or electrical shock   
					• 
					Use on single outlet circuit only   
					Recommended Ground Method   
					For your personal safety, this air conditioner must be grounded. This air conditioner is equipped with a 3 prong power   
					supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3 prong   
					outlet and grounded in accordance with all local codes and ordinances. If a 3 prong outlet is not available, it is the cus-   
					tomer’s responsibility to have a properly grounded 3 prong outlet installed by a qualified electrician.   
					Copies of the standards listed may be obtained from:   
					It is the customer’s responsibility:   
					National Fire Protection Association   
					• 
					• 
					To contact a qualified electrician   
					One Batterymarch Park   
					Quincy, Massachusetts 02269   
					To assure that the electrical installation is adequate   
					and in conformance with the National Electrical Code,   
					ANSI/NFPA 70 - latest edition, and all local codes and   
					ordinances.   
					LCDI Power Cord and Plug   
					This air conditioner is equipped with an LCDI (Leakage Current Detection and Interruption) power cord that is required   
					by UL. This power supply cord contains state-of-the-art electronics that sense leakage current. If the cord is damaged   
					and leakage occurs, power will be disconnected from the unit.   
					The test and reset buttons on the LCDI Plug are used to check if the plug is functioning properly. To test the plug:   
					1. Plug power cord into a grounded 3 prong outlet   
					2. Press RESET (on some units a green light will turn on).   
					3. Press the TEST Button, the circuit should trip and cut all power to the air conditioner (on some units a green light   
					may turn off.   
					4. Press the RESET button for use. You will hear a click and the A/C is not ready for use.   
					NOTES:   
					• 
					• 
					• 
					The RESET button must be engaged for proper use.   
					The power supply cord must be replaced if it fails to trip when the TEST button is pressed and the unit fails to reset.   
					Do not use the power supply cord as an ON/OFF switch. The   
					power supply cord is designed as a protection device.   
					• 
					• 
					A damaged power supply cord must be replaced with a new   
					power supply cord from Soleus Air Powered by Gree.   
					The power supply cord contains new user serviceable parts.   
					Opening the tamper-resistant case voids all warranty and per-   
					formance claims.   
					NOTE: Your units power cord and plug may differ from the one   
					shown.   
					3 
				PACKING LIST   
					Packing List:   
					• 
					• 
					• 
					Sash Lock (1)   
					Window Sash Seal   
					3/4” Screw for Window Locking Bracket & Accordion   
					Panels, and sash lock (6)   
					Foam Top Window Gasket   
					Owner’s Manual   
					• 
					• 
					• 
					• 
					• 
					• 
					• 
					Window Air Conditioner   
					Remote Control   
					AAA Batteries (2)   
					Top Mounting Rail   
					Top Mounting Rail Seal Strip   
					Lock Frame (2)   
					• 
					• 
					Accordion Panels (Left & Right)   
					4 
				SPECIFICATIONS   
					• 
					• 
					• 
					Noise level is measured at a distance of 3.28 ft away from the front of the unit in cooling mode.   
					Power consumption is measured when the fan runs at the highest speed setting.   
					These specifications are for reference only. For actual data, please refer to the rating label on the back of the unit.   
					Model   
					SG-WAC-10ESE-C   
					SG-WAC-12ESE-C   
					Power Supply (Ph/V/Hz)   
					Rated Cooling Capacity (BTU/h)   
					Cooling Power Input (Watts)   
					Rated Current Cooling (Amperage)   
					EER/C.O.P   
					1/115/60   
					10,000   
					940   
					1/115/60   
					12,000   
					1130   
					8.6   
					10.3   
					10.8   
					10.8   
					Noise Level dB(A) (H/M/L)   
					Air Flow H/M/L (CFM)   
					59/57/55   
					300/280/260   
					60 Pints per day   
					19 x 21.25 x 14.625   
					22 x 23 x 17.125   
					61/68   
					59/57/55   
					290/270/250   
					81 Pints per day   
					19 x 21.25 x 14.625   
					22 x 23 x 17.125   
					69/76   
					Dehumidifying Capacity   
					Product Dimensions (W” x D” x H”)   
					Package Dimensions (W” x D” x H”)   
					Net/Gross Weight (Lbs)   
					Refrigerant Type   
					R-410A   
					R-410A   
					DISCLAIMER   
					ALL INFORMATION AND THE TECHNICAL SPECIFICATIONS PRESENTED IN THIS USER’S MANUAL ARE THE   
					PRESENTATION OF THE MANUFACTURER. SOLEUS INTERNATIONAL HAS NOT CONDUCTED INDEPENDENT   
					TEST TO THE INFORMATION AND THE SPECIFICATIONS PRESENTED HEREWITHIN.   
					5 
				INSTALLATION & ASSEMBLY INSTRUCTIONS   
					Some assembly is required for your new air conditioner. Please read and follow these instructions carefully.   
					1. This air conditioner is designed to be installed in a   
					standard double-hung window with a window width   
					between 22” and 36” (559 mm - 914 mm).   
					FIG. 1   
					2. The air conditioner can be installed without the   
					accordion panels to fit in a narrow window opening.   
					See the window dimensions.   
					3. The Lower Sash (the lower part of the window that   
					moves up and down) must allow for 15.4” of vertical   
					clearance when open. (See FIG. 1).   
					22" to 3 6"   
					559mm to 914mm   
					15 2/5"   
					(392mm)   
					4. All supporting parts must be secured to firm wood,   
					masonry, or metal.   
					5. The electrical outlet must be within reach of the power   
					cord.   
					NOTE: Save the product packaging and installation instruc-   
					tions for future reference. Store the air conditioner in the   
					product box when not in use for an extended period of time.   
					When handling the unit, be careful to avoid cuts from   
					the sharp metal edges and aluminum fins on the front   
					and rear coils.   
					6 
				Mounting Hardware   
					Qty.   
					3/4"screws   
					6 
					lock frame   
					sash lock   
					2 
					1 
					FIG. 3A   
					B. Slide the free end (“I”section) of the panel into the   
					cabinet as shown in Figures 3A, 3B & 4. Slide the   
					panel down. Be sure to leave enough space to slip the   
					top and bottom of the frame into the rails on the cabinet.   
					FIG. 3B   
					TOOLS NEEDED:   
					Phillips Screw Driver   
					Drill (If pilot holes are needed)   
					CAUTION   
					When handling unit, be careful to avoid cuts   
					from sharp metal edges and aluminum fins on   
					front and rear coils.   
					FIG. 4   
					How to Install   
					NOTE: Top Rail and Sliding Panels at each side are   
					offset to provide the proper pitch to the rear of (5/16").   
					This is necessary for proper condensed water utilization   
					and drainage. If you are not using the Side Panels for   
					any reason, this pitch to the rear must be maintained!   
					Place unit on floor, a bench or a table. There is a   
					Left and Right Window Filler Panel - be sure to   
					use the proper panel for each side.When installed   
					the flange for securing the panel in place to the window sill   
					will be facing into the room.   
					C. Once the panel   
					has been   
					1 
					installed on the   
					side of the   
					cabinet, make   
					sure it sits   
					securely inside   
					the frame   
					channel by   
					making slight   
					FIG. 5   
					A. Hold the   
					Accordion   
					FIG. 2   
					Panel in one   
					hand and   
					gently pull   
					back the   
					center to free   
					the open end.   
					See Figure 2.   
					adjustments. Slide the top and bottom ends of the frame   
					into the top and bottom rails of the cabinet. Figure 5.   
					D. Slide the panel all the way in and repeat on the other   
					side.   
					7 
				Keep a firm grip on the air conditioner, carefully   
					place the unit into the window opening so the   
					bottom of the air conditioner frame is against the   
					Drive 3/4”(19mm) locking screws   
					through frame holes into window sash   
					(FIG. 10/11).   
					2 
					5 
					window sill (FIG. 6 & FIG. 6A). Carefully close the   
					window behind the top rail of the unit.   
					FIG. 10   
					FIG. 6   
					FIG. 11   
					FIG. 6A   
					To secure lower sash in place, attach right   
					angle sash lock with 3/4”(19 mm) screw   
					as shown (FIG. 12).   
					6 
					7 
					Extend the side panels out against the window   
					frame (FIG. 7).   
					3 
					FIG. 12   
					FIG. 7   
					Place the frame lock between the frame   
					extensions and the window sill as shown   
					Cut foam seal and insert in the space   
					between the upper and lower sashes   
					(FIG. 13).   
					4 
					(Fig. 8). Drive 3/4”(19 mm) locking   
					screws through the frame lock and into the sill   
					(FIG. 9). NOTE: To prevent window sill from   
					splitting, drill 1/8”(3 mm) pilot holes before   
					driving screws.   
					1 1/2” MIN   
					(38 mm)   
					FIG. 13   
					FIG. 8   
					FIG. 9   
					8 
				If AC is Blocked by Storm   
					Window   
					Add wood as shown in FIG. 14, or remove storm   
					window before air conditioner is installed.   
					AIR CONDITIONER USE   
					Operating your air conditioner properly helps you to obtain the   
					best possible results.   
					This section explains proper air conditioner operation.   
					IMPORTANT:   
					If you turn off the air conditioner, wait at least 3 minutes   
					before turning it back on. This prevents the air conditioner   
					from blowing a fuse or tripping a circuit breaker.   
					FIG. 14   
					SASH   
					Do not try to operate your air conditioner in the cooling   
					mode when outside temperature is below 65°F (18°C).   
					The inside evaporator coil will freeze up, and the air   
					conditioner will operate properly.   
					BOARD   
					STORM WINDOW   
					FRAME   
					OR OTHER   
					THICKNESS   
					AS REQUIRED,   
					FOR PROPER   
					PITCH TO   
					REAR, ALONG   
					ENTIRE SILL.   
					FASTEN WITH   
					NAILS OR   
					OBSTRUCTION   
					NOTE: In the event of a power failure, your air conditioner will   
					operate at the previous settings when the power is restored.   
					SCREWS.   
					If Storm Window Frame must remain, be sure the   
					drain holes or slots are not caulked or painted   
					shut.Accumulated Rain Water or Condensation   
					must be allowed to drain out.   
					Removing AC From   
					Window   
					Turn ACoff, and disconnect power cord.   
					* 
					* 
					Remove sash seal from between windows,   
					and unscrew safety lock.   
					Remove screws installed through frame and   
					frame lock.   
					* 
					Close (slide) side panels into frame.   
					* 
					* 
					Keeping a firm grip on air conditioner, raise   
					sash and carefully“rock”air conditioner   
					backward to drain any condensate water in   
					base of unit. Be careful not to spill any   
					remaining water while lifting unit from   
					window. Store parts WITH air conditioner.   
					9 
				USING YOUR AIR CONDITIONER   
					3. Temperature Set: Use these buttons on the con-   
					trol panel and remote to increase or decrease the   
					Set Temperature (the desired room temperature)   
					in cooling,energy saver and dry mode. The SET   
					light will light up when setting the temperature   
					Electronic Control Panel & Remote Control   
					NOTE: This display always shows the room temperature in Fan   
					Mode except when setting the Set temperature or the Timer.   
					4. Timer Set: Use these buttons on the control   
					panel and remote to set the Timer. Each press of   
					the Timer (DELAY) buttons will increase or de-   
					crease the timer. For timer instructions see #7.   
					When the light is on the unit is in   
					temperature or timer set mode.   
					5. Fan Speed & Auto Fan: Use the fan speed but-   
					tons to change the fan speed. Choose between   
					low, medium, high, and Auto.   
					6. Mode Button: Press the mode button to cycle   
					through the various modes: Cooling, Energy   
					Saver, Fan only, Dry (Dehumidifier) and Auto.   
					7. Auto-on Timer: When the air conditioner is off, it   
					can be set to automatically turn on in 0.5-24 hours   
					at the previous set mode and fan setting. To set   
					the Auto-on Timer, press the TIMER button on the   
					unit or remote control. The timer can be set in 0.5   
					hour increment below 10 hours and in 1 hour   
					Air Conditioner Controls   
					Normal Operating Sounds   
					• 
					You may hear a pinging noise caused by water   
					hitting the condenser, on rainy days, or when the   
					humidity is high. This design feature helps re-   
					move moisture and improve efficiency.   
					increment for 10 hours or above.   
					The Set light will turn on while setting.   
					• 
					• 
					You may hear the thermostat click when the com-   
					pressor cycles on and off.   
					Auto-off Timer: When the air conditioner is on, it   
					can be set to automatically turn off in 0.5-24   
					hours. To set the Auto-off Timer, press the TIMER   
					button on the unit or remote control. The timer   
					can be set in 0.5 hour increment below 10 hours   
					and in 1 hour increment for 10 hours or above.   
					The SET light will turn on while setting.   
					Water will collect in the base pan during rain or   
					days of high humidity. The water may overflow   
					and drip from the outside part of the unit.   
					• 
					The fan may run even when the compressor is   
					not on.   
					• 
					To see the remaining time, press the TIMER   
					Button. To change the timer setting use the   
					▲/▼ on the unit or the +/- buttons on the   
					remote.   
					1. Power Button: Turns the air conditioner on and   
					off   
					• During preview of timer or timer setting,   
					press Timer button on the panel or remote   
					controller to cancel the timer setting.   
					2. Digital Display: Under ON status without timer   
					setting,the operation mode is Auto, Cool, Energy   
					Saver or Dry mode,and the set temperature will be   
					displayed.   
					8. Filter Check: After the fan rotates for 250 total   
					hours, the filter check light will turn on to remind   
					the user to clean the filter. Press the Filter check   
					button once the filter is cleaned to reset the re-   
					minder.   
					Under ON status without timer setting, the   
					operation mode is fan mode and the ambient   
					temperature will be displayed.   
					Time will be displayed under timer setting or timer   
					preview.   
					10   
				OPERATING YOUR AIR CONDITIONER   
					REMOTE CONTROL   
					5. FAN - Press the FAN button to turn change   
					the FAN options. You can choose between   
					three speeds and auto mode. The fourth fan   
					option is only available in cooling and energy   
					saver modes.   
					6. IFEEL MODE - Press the IFEEL button to   
					change the thermostat sensor from the air   
					conditioner to the remote location. The air con-   
					ditioner will cool the area depending on the   
					location and set temperature of the remote   
					control. Take the remote control with you so   
					the air conditioner cools the room to your loca-   
					tion. The Remote must be in line of site of the   
					A/C for iFeel to operate correctly.   
					7. SLEEP MODE - Press the SLEEP button to   
					turn SLEEP mode on or off. SLEEP mode is   
					set to off automatically. When SLEEP mode is   
					selected the timer can be adjusted. SLEEP   
					mode is not available in Fan or Auto mode.   
					Sleep mode automatically raises set tem-   
					perature by 2°F after one hour and 4°F after   
					two hours. This feature limits compressor us-   
					age and in turn enhances energy saving while   
					you are sleeping.   
					8. TIMER - Press the TIMER button when the   
					unit is off to set up the Auto-on timer. The Auto   
					-on time can be set between .5 - 24 hours. The   
					icons “T-ON” and “H” will flash for 5 seconds.   
					Start selecting the time using the “+” and “-”   
					buttons before the icons stop flashing. The   
					time will increase/decrease in .5 hour incre-   
					ments with each press of the “+” or “-” buttons.   
					To cancel the Auto-on time, manually press   
					the ON/OFF button to turn the unit on.   
					1. ON/OFF - Press the ON/OFF button to turn   
					the A/C on or off. When the unit is turned off,   
					the Timer and sleep functions will be can-   
					celled. The set temperature will be saved.   
					2. MODE - Press the MODE button to change   
					the operating mode. You can choose AUTO,   
					COOL, SAVE (energy saver), FAN only, or   
					Dry (Dehumidifier). The temperature will not   
					be displayed when AUTO mode is selected.   
					3. “—”- Press the “-” button to decrease the   
					temperature when the unit is on. Press and   
					hold the “-” button for more than 2 seconds to   
					quickly cycle through the temperature op-   
					tions. Stop pressing the button when the de-   
					sired temperature is displayed. The tempera-   
					ture cannot be set in auto mode. Temperature   
					range: 61°F - 86°F.   
					4. “+” - Press the “+” button to increase the   
					temperature when the unit is on. Press and   
					hold the “+” button for more than 2 seconds to   
					quickly cycle through the temperature op-   
					tions. Stop pressing the button when the de-   
					sired temperature is displayed. The tempera-   
					ture cannot be set in auto mode. Temperature   
					range: 61°F - 86°F.   
					Press the TIMER button when the unit is on to   
					set up the Auto-off timer.The Auto-off time can   
					be set between .5 - 24 hours. The icons “T-   
					OFF” and “H” will flash for 5 seconds. Start   
					selecting the time using the “+” and “-” buttons   
					before the icons stop flashing. The time will   
					increase/decrease in .5 hour increments with   
					each press of the “+” or “-” buttons. To cancel   
					the Auto-off time, manual press the ON/OFF   
					button to turn the unit off.   
					Once the Auto-on or Auto-off time is set, the “T   
					-On” or “T-Off” and “H” will blink for 2 seconds.   
					After 2 seconds the set temperature will be   
					displayed.   
					Battery Size: AAA - NOTE: Do not mix old and new batteries or different types of AAA batteries.   
					11   
				OPERATING YOUR AIR CONDITIONER   
					REMOTE CONTROL   
					9. LOCK/UNLOCK- Press the “+” and “—” buttons simultaneously to lock and unlock the remote control.   
					When the remote is locked, none of the functions or setting can be changed using the remote.   
					10. F° or C° - To switch between the F° or C° settings, press the MODE and “—” buttons at the same time.   
					11. DISPLAY LIGHTS- Hold the “+” and FAN buttons to turn the lights on the display ON or OFF. This can   
					be done when the unit is on or off.   
					12. ENERGY SAVER MODE - When the unit is in energy saver mode, the Energy Saver light will turn on.   
					Selecting Energy Saver mode will cycle the fan off and on with the compressor to limit energy   
					consumption. Use this feature when the room is unoccupied and a greater range of room temperature   
					is acceptable.   
					13. AUTO MODE - The unit chooses between A/C, Dehumidifier, and fan mode based on the current room   
					temperature.   
					Battery Size: AAA - NOTE: Do not mix old and new batteries or different types of AAA batteries.   
					12   
				USING YOUR AIR CONDITIONER (Cont.)   
					• 
					Freezing Conditions: This is a cooling only air   
					conditioner. It is not designed for freezing outdoor   
					conditions. It must not be used in freezing outdoor   
					conditions.   
					• 
					Fan Only Mode: Use Fan Only mode at Low,   
					Med, or High fan speed to provide air circulation   
					and filtering without cooling. Since fan only setting   
					do not provide cooling, a Set temperature cannot   
					be entered. The room temperature will appear in   
					the display.   
					• 
					Remote Control: To ensure proper operation   
					when using the remote control, aim the remote   
					directly at the signal receiver on the air condi-   
					tioner.   
					NOTE: Auto Fan Speed cannot be used in Fan   
					Only mode.   
					• The remote control has a signal range up to   
					20 feet.   
					• 
					• 
					Loss of Power Protection: If power to the air   
					conditioner is lost or interrupted, the air condi-   
					tioner will automatically re-start in the setting last   
					used prior to power loss. If the Timer was set to   
					automatically turn the air conditioner off or on, it   
					will resume countdown at the amount time left   
					prior to power loss. You may need to set a new   
					time if desired.   
					• Make sure nothing is blocking the remote con-   
					trol signal from being received by the air con-   
					ditioner.   
					• Make sure the batteries are installed correctly   
					and still have power.   
					• 
					Cooling Mode: Use the COOL mode at Low, Me-   
					dium, High, or Auto Fan speed when cooling is   
					needed. Use the temperature ▲/▼ buttons to set   
					the desired temperature between 64°F and 86°F.   
					Air Direction: Use the lever on the front air vents   
					to adjust the direction of the airflow. You can di-   
					rect the airflow left, right, up or down. The lever is   
					located on the right side of the air vent.   
					• 
					Once the temperature is set, the compressor   
					will cycle on and off to keep the room   
					temperature at the set temperature level. The   
					lower the set thermostat temperature, the   
					cooler the room will become. The higher the   
					set thermostat temperature, the warmer the   
					room will become.   
					• 
					• 
					• 
					For Normal Cooling - Set the Mode to Cool   
					and the Fan to High or Med with the   
					termperature set in the middle.   
					For Maximum Cooling - Set the Mode to Cool   
					and the Fan to High with a lower set   
					temperature.   
					For Quieter & Nighttime Cooling - Set the   
					Mode to Cool and the Fan to Low with the   
					temperature set in the middle.   
					NOTE: If the air conditioner is off and is then   
					turned on while set to a Cool setting or if   
					turned from a fan setting to a Cool setting, it   
					may take approximately 3 minutes for the   
					compressor to start and cooling to begin.   
					• 
					Energy Saver Mode - Controls the Fan   
					On - The fan will cycle on and off with the   
					compressor. This results in winder variations of room   
					temperature and humidity. Normally used with the   
					room is unoccupied. NOTE: The fan may continue to   
					run for a short time after the compressor cycles off.   
					Off - The fan runs all the time in fan or cooling mode.   
					13   
				Cabinet Cleaning   
					To clean the air conditioner cabinet:   
					CARE AND CLEANING   
					Clean your air conditioner to keep it looking new   
					and to minimize dust build up.   
					• 
					Unplug the air conditioner to prevent shock or   
					a fire hazard. The cabinet and front panel of   
					the air conditioner may be dusted with an oil-   
					free cloth or washed with a cloth dampened in   
					a solution of warm water and mild liquid soap.   
					Rinse thoroughly with a damp cloth and wipe   
					dry.   
					Air Filter Cleaning   
					The air filter should be checked at least once   
					every month to see if it needs cleaning. Trapped   
					particles and dust can build up in the filter and   
					may decrease airflow as well as cause the   
					cooling coils to accumulate frost. To clean the air   
					filter:   
					• 
					• 
					Never use harsh cleaners, wax or polish on   
					the cabinet front.   
					Be sure to wring excess water from the cloth   
					before wiping around the controls. Excess   
					water in or around the controls may cause   
					damage to the air conditioner.   
					1. Remove the filter by pulling down on the in-   
					dents of the filter door on the front of the unit.   
					(See FIG. 13)   
					2. Wash the filter using liquid dish soap and   
					warm water. Rinse the filter thoroughly. Gen-   
					tly shake the filter to remove excess water.   
					Winter Storage   
					3. Let the filter dry completely before placing it   
					into the air conditioner.   
					4. If you do not wish to wash the filter, you may   
					vacuum the filter to remove the dust and   
					other particles.   
					To store the air conditioner when it is not in use   
					for an extended period of time, remove it care-   
					fully from the window according to the installation   
					instructions and cover it with plastic or place it in   
					the original box.   
					FIG. 13   
					Wear and Tear   
					To minimize wear and tear on the air condi-   
					tioner, always wait at least 3 minutes before   
					changing modes. This will help prevent the   
					compressor from overheating and the circuit   
					breaker from tripping.   
					14   
				TROUBLESHOOTING   
					PROBLEM   
					POSSIBLE CAUSES   
					SOLUTIONS   
					The Air Conditioner will not start   
					The air conditioner is unplugged   
					• 
					Make sure the air conditioner is   
					plug is pushed completely into the   
					outlet   
					• 
					Check the house fuse/circuit   
					breaker box and replace the fuse   
					or reset the breaker.   
					The fuse is blown/circuit breaker is   
					tripped.   
					• 
					• 
					The unit will automatically re-start   
					when power is restored.   
					There is a protective time delay   
					(approx. 3 minutes) to prevent   
					tripping of the compressor   
					Power Failure   
					overload. For this reason, the unit   
					may not start normal cooling for 3   
					minutes after it is turned back on.   
					• 
					• 
					Press the RESET button located   
					on the power cord plug.   
					If the RESET button will not stay   
					engaged, discontinue use of the   
					air conditioner and contact a   
					qualified service technician.   
					The current interrupter device is   
					tripped.   
					The Air Conditioner does not cool   
					as it should   
					Airflow is restricted   
					• 
					Make sure there are no curtains,   
					blinds, or furniture blocking the   
					front of the air conditioner   
					• 
					• 
					• 
					Lower the set thermostat tempera-   
					ture   
					The temperature control may not be   
					set correctly.   
					The air filter is dirty   
					Clean the filter. See the Cleaning   
					and Care Section of the manual.   
					Please allow time for the room to   
					cool down after turning on the air   
					conditioner.   
					The room may be too warm   
					• 
					• 
					• 
					Check for open furnace registers   
					and cold air returns   
					Cold air is escaping   
					The Cooling Coils are frozen   
					See “Air Conditioner Freezing Up”   
					below.   
					The Air Conditioner is freezing up   
					Ice blocks the air flow and stops the air   
					conditioner from cooling the room   
					Set the MODE dial to HIGH FAN   
					or HIGH COOL and set the ther-   
					mostat to a higher temperature   
					The Remote Control is not working The batteries are inserted incorrectly   
					• 
					• 
					Check the position of the batteries.   
					Replace the batteries   
					The batteries may be dead   
					15   
				TROUBLESHOOTING (CONT.)   
					PROBLEM   
					POSSIBLE CAUSES   
					SOLUTIONS   
					Water is dripping outside   
					Hot and Humid weather.   
					• 
					• 
					This is normal   
					Water is dripping inside the room   
					Water collects in the base pan   
					The air conditioner is not correctly   
					tilted outside.   
					For proper water drainage, make   
					sure the air conditioner is slightly   
					tilted downward from the front of   
					the unit to the rear.   
					Moisture removed from the air is   
					draining into the base pan.   
					• 
					This is normal for a short period in   
					areas with low humidity and nor-   
					mal for a longer period in areas   
					with high humidity.   
					16   
				Warranty   
					Soleus International Inc. warrants the accompanying Soleus Air Air Conditioner to be free of defects in mate-   
					rial and workmanship for the applications specified in its operation instruction for the period of parts specified   
					below.   
					5 YEARS FOR COMPRESSOR   
					1 YEAR FOR OTHER COMPONENTS   
					This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.   
					This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation   
					of the product after repair.   
					This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Soleus   
					International including, but not limited to, any malfunction, defect or failure caused by or resulting from unau-   
					thorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or tran-   
					sit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,   
					fire, flood or other Acts of God, or normal wear and tear.   
					Warranty service must be performed by a qualified HVAC contractor. Soleus maintains a centralized service   
					network to provide parts and assist in resolving service problems if difficulties are encountered. Soleus agrees   
					to provide service information, sell repair parts and reimburse the dealer /serviceman for parts in accordance   
					with Soleus International’s Policies and Procedures.   
					SOLEUS INTERNATIONAL MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED WAR-   
					RANTY OR MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS SPECIFIED   
					ABOVE. SOLEUS INTERNATIONAL DISCLAIMS ANY LIBILITY FOR CONSEQUENTIAL OR INCI-   
					DENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC.’S LIABILITY EX-   
					CEED THE RETAIL VALUE OF THE AIR CONDITIONER.   
					This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover   
					internet sales, used, salvaged, or refurbished products.   
					FOR TECHNICAL SUPPORT AND WARRANTY SERVICE, PLEASE CONTACT:   
					Soleus International Inc. 20035 E Walnut Dr North, City of Industry, CA 91789. USA   
					Tel: 1-888-8-SOLEUS Monday through Friday, 9:00 AM to 5:00 PM, PST   
					Email: Contact@soleusair.com   
					Website:   
					
					
					
					17   
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