Samsung E800 User Manual

guide

to using your Samsung E800

contents

getting started

making calls

manage your contacts

divert calls ..................................................61

more information ........................................63

fixed dialling ...............................................63

Call barring ................................................65

Missed call alert .........................................66

call history ..................................................67

call length ..................................................67

insert your SIM Card ...................................12

plug in and charge ......................................13

outside your Samsung E800........................14

lock your keys.............................................18

your Home screen.......................................19

soft keys .....................................................20

explore the menus.......................................21

make your first call ......................................23

receive your first call....................................24

adjust the volume........................................25

create your first contact...............................26

create your first contact...............................27

take your first photograph ...........................28

send your first Photo Message ....................29

send your first text message........................30

access Orange World..................................32

answer a call ..............................................36

redialling a number .....................................36

take two calls at the same time ..................37

speak to someone privately ........................38

sending key tones ......................................39

call back a missed number .........................39

conference calls .........................................40

removing a conference member .................41

using two different lines ..............................42

know who is calling you .............................43

Orange service directory .............................44

activate the loudspeaker ............................44

reduce background noise ...........................45

store names and numbers...........................48

where are phonebook details stored? ............49

store a number from Home screen .............49

search for a contact ...................................50

delete unwanted contacts ..........................51

copy contacts ............................................52

Memory Mate .............................................53

speed dialling .............................................54

editing speed-dial entries ...........................54

caller groups ..............................................55

set a ringtone for caller groups ...................56

messaging

Text Messaging...........................................72

change to another text input mode .............73

attach a picture or sound ............................73

group text messages ..................................74

text message templates .............................75

to read a text message ..............................76

manage your calls

Answer Phone messages .............................58

listening to your messages .........................58

use Answer Phone shortcuts.......................59

personalising your greeting .........................59

set up an Answer Phone PIN ......................60

listen to messages from another phone ...........60

Orange Photo Messaging

What are my GPRS wap settings?...............97

set up text alerts ........................................98

Orange Plus menu .....................................98

listen to the news .......................................99

Orange Internet ........................................100

manage your Orange account online ............101

manage your time

pay as you go customers .........................140

pay as you go check list ...........................141

which countries can I call from .................141

Photo Messaging .......................................80

take a photo ..............................................80

zoom in ......................................................81

take a self portrait ......................................81

options when you take a photo ..................82

send a photo message ...............................83

using the camera options ...........................84

have a look at your photos .........................87

browse your photo albums .........................87

receive a photo message ...........................88

infrared ....................................................114

manage your photos and sounds .............115

keep track of important events ..................117

use the calendar ......................................118

set the time and date ...............................119

calculator .................................................120

stopwatch ................................................122

Orange Answer Fax ..................................123

select the partner network to use .............143

using your phone abroad ..........................143

reference

safety .......................................................148

radio waves and your phones ......................159

paperwork .................................................160

Orange Care terms and conditions ...............162

pay monthly terms and conditions ................180

pay as you go terms and conditions .............205

games terms and conditions .......................205

Declaration of conformity ..........................223

personalise your phone

silence your phone ...................................106

slider tone ................................................106

adjust your other sound settings ...............107

personalise your caller groups ..................107

make the display your own .......................108

change language ......................................109

set a greeting message ............................110

assign a ringtone to your contacts ............111

games

games ......................................................126

wap games ..............................................128

Orange Multi Media services

Orange World .............................................90

create your own Orange World ...................91

find your way using Orange World ..............92

share information .......................................93

read your Orange Emails ............................93

bookmark your favourite sites .....................94

browsing options ........................................95

empty your cache ......................................96

reset your wap settings ..............................97

security

Orange Care ............................................130

What if I enter the wrong PIN? ..................133

index

index.........................................................226

contact Orange .........................................232

International services

international dialling codes .......................138

pay monthly customers ............................138

pay monthly check list ..............................139

getting started

1 Find the IMEI number on the sticker inside your Samsung E800.

If you are already with Orange and wish to register an upgraded phone, call 0800 079 0027.

You may need the number in future if your phone is lost or stolen

If you are new to Orange and will be paying monthly call 07973 100 980. If you are new to Orange and will be a

pay as you go customer, call 0800 079 0006. You can also register online at orange.co.uk/payasyougo/registration

2 Find the SIM Card number on the back of your SIM Card.

After you register

Orange will update your SIM Card over the air with a text message. When you first turn your phone on, you will see the SIM

update message. You can leave it in your inbox until you are ready to delete it. Turn your phone off and back on again to

enable it to make your first call.

3 If you are already with Orange when you register, you will be asked for your Orange password. If you are new to Orange

you should have a new password ready.

4 Contact Orange Customer services to register.

And lastly

When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and

conditions set out in this guide. You may want to take time to read and consider them before you register.

insert your SIM Card

plug in and charge

SIM Card

1 Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card may have

already been inserted into your phone. If it is not in your phone or your box, please return to

the shop that you bought the phone from and ask for a SIM Card.

1 Plug your charger into a mains socket.

2 Insert the lead into the socket on the base of your phone.

2 Remove the SIM Card from its plastic surround by carefully pushing it out. Its contacts

3 The battery indicator in the top right-hand corner of the display will show up

to three bars while charging. Do not remove the battery cover while charging

your phone. The first charge must be for a minimum of 4 hours in order to

achieve optimum performance.

are easily damaged so take care when doing this and try to avoid touching them.

3 Remove the battery cover. Insert your SIM Card between the two grooves starting with

the square end so that the cut off corner fits into the cut off corner of the surround.

The battery is built into the battery cover, so does not need to be fitted. Once you have inserted

your SIM Card, slide the battery/cover onto the three contact points and press down until it clicks.

outside your Samsung E800

volume keys

Turn the volume

up and down.

switch on/end a call

navigation pad

Press and hold for approximately

three seconds to switch your phone

on, press to end a call or press when

busy to put a call to your Orange

Answer Phone. Press to return to

the Home screen at any time.

Move through the menu

options and access your

home links by pressing

soft keys

These control how you choose

a function and move through

the menus.

clear key

answer a call

To clear text when writing a

message or entering a contact.

Answer a call or to make

an outgoing call.

quiet mode key

Contacts key

To turn your phone to

silent and back again.

For direct access to your

Contacts homepage.

accessory connector socket

charger socket

outside your Samsung E800

camera key

headphones socket

Lift and peel back

button to plug in

mirror

camera lens

When your phone is open,

press and hold to open

your viewfinder and to

take a photo.

Aim the camera lens

for self portraits.

Take photos to send as

Orange Photo Messages

or store on your phone.

your headphones.

lock your keys

your Home screen

It’s a good idea to lock the keypad to avoid making calls by mistake.

The Home screen allows you direct access to the main features of your phone.

To lock the keypad, slide the E800 until it clicks together. You will see Keypad Locked in the display.

To unlock the keypad, slide the E800 into the open position.

Orange shortcuts

These symbols link you to four of the most frequently used features on the

Samsung E800. These are:

■

Orange Plus

■

Call history

■

Messages

■

Camera

To access these features simply scroll to the specific icon using the navigation

pad and press

in the centre of the pad.

soft keys

explore the menus

On your display you will see which features the soft keys control. From the Home screen,

will access the Menu

To access the main menu, press Menu from the Home

screen. Scroll with the navigation pad to find your way

around the menus. Each menu has its own set of

sub-menus. To access each menu, scroll to the one

you want and press Select.

Call History

while

accesses your Address book.

Find out who has called you and when, then

return the call or save their details.

From inside the menus, the soft key functions change according to the command shown above each key.

You can return to the Home screen at any time from any menu simply by pressing

Games

Test your skills with SnowBallFight and

Bubblesmile.

Phone settings

Personalise your phone to suit your lifestyle.

Camera

Take photos and either send or keep them on

your phone.

explore the menus

make your first call

Messages

Media album

Send Orange photo messages and text

View and organise all your photos and images.

1 From the Home screen,

dial the number you want

to call, but don’t forget to

use the full area code.

The dialler screen will

show you the number

you have entered.

2 Press to make the call.

■

messages to your friends.

You can also call a contact by selecting

Calendar

their name from your Contacts list.

■

Wap

Record your important events and set up alarms

to remind you of appointments. Also includes

a calculator.

From the Home screen press Contacts

Connect to the Orange portal for the latest

updates and information on your service.

to access your Address book, then

select Find name. When you have found

the contact you want, press OK to view

Orange Plus

the number.

■

Orange Plus contains special updates designed

for your E800. Updates include lottery updates,

weather forecasts, horoscopes and Stock

Market information, plus links to Contacts.

Press

to make the call.

receive your first call

adjust the volume

You can adjust the volume while you are on

a call to hear your caller more clearly.

To adjust the volume:

When your phone rings,

press

to answer

1 Locate the volume control button on the

the call.

left-hand side of your phone.

2 To increase the volume press the top

arrow and to decrease it press the

bottom arrow.

create your first contact

1 To add a new contact to your

phone’s memory, from the Home

screen, press Contacts then

scroll to and select Add entry.

3 Choose what type of phone

number you’re saving – Mobile,

Home, Office, Fax. Scroll down

to the appropriate type and press

Select. Then enter the contact’s

or company’s name and press OK.

Your E800 will confirm that this

has been saved.

4 When selecting a number from your

contacts list, a screen will appear,

listing the contact name and above

the contact number an icon

5 It may be worthwhile entering contact

numbers in the international form, ie, +44

then the number minus the initial 0, so that

you can use them abroad. To enter + for

international calls, press and hold 0. Press

C to delete a character. Do not include

spaces or brackets, ie, +447912345678.

While entering the contact’s details, press #

denoting whether this is a home,

mobile, office, fax or answer phone.

To swap between numbers scroll left

and right using the navigation pad.

2 Enter the information for the new

contact in the fields as instructed.

After entering the contact number,

select Save, then Phone.

for a space and to change between

upper case and lower case. To enter a

symbol or change from numerical entry to

text entry press and hold the # key.

take your first photograph

send your first Photo Message

1 Press Menu, scroll to

in your

3 When you are ready to take a picture, press

the soft key under . You can also use

1 When you have taken your photo

as previously described,

press Options.

4 Press Select then scroll to photo

Home screen and press

message and press OK.

Alternatively, press and hold the

the camera button on the right-hand side

of the E800. This is useful when taking

a self portrait.

camera key on the side of your phone.

5 Choose a recipient for your Photo

2 Select Send and work through

the fields entering a subject for

your message and adding sound

and text if you wish.

Message and press OK.

2 Your screen automatically becomes a

viewfinder which moves with you as you

move your E800. Using the navigation

pad, press to the left and right to

4 If you are dissatisfied with the result, press

Delete to delete the picture. Your E800 will

ask you to confirm this by pressing Yes.

6 Scroll to their mobile number and

press Select then OK.

control the brightness and press the

top and bottom to zoom in and out.

3 Press Options and select Send.

7 Press Send to send your message.

5 Photos that are not deleted are

automatically saved to your Media album.

send your first text message

■

1 From the Home screen press Menu,

4 With predictive text you only need

to press the key for a letter once.

So, for example, to write the word

orange you would press 6, 7, 2, 6,

4 and 3. If the word does not

Press and hold for a few second to

5 When your message is complete,

press Options and select Send.

Enter the number or select a

scroll to

and press Short message,

choose from a selection of common

symbols and punctuation marks.

followed by Create.

■

Press to change from upper-case

contact number from your Address

book by pressing Contacts. Once it

has gone, the words Message Sent

will appear on the next screen.

2 A blank screen will appear.

to lower-case.

appear on screen immediately,

don’t worry, that’s how it works.

Press and hold # to change between

numerical and predictive text.

To switch predictive text off press

Eng and select ABC mode.

3 You can enter text on your phone

immediately using predictive text (T9).

■

To delete a single character,

press C.

■

To delete the entire message,

press and hold C.

■

Press # for a space.

access Orange World

Select

from your phone’s Home

screen. When you visit the Orange wap

site a screen similar to the one to the

right will be at the start of your journey:

You can click on Channel Guide to open a full list of features

that may be useful to you or click on any of the links listed to

shortcut straight to them. So, for example, if you are looking

to download a new game to your phone, scroll to Games.

Find is a very useful feature to help you, wherever you are:

■

find your nearest restaurant, pub, post office, cash

point, taxi service and more

■

access more than a thousand wap sites - official

football club sites and their unofficial fanzines, plus

celebrities and auction sites

■

Click on Your Page to set up quick links to all your favourite

sites. You can easily check the results of your favourite

football team or even see if your train is running late before

you leave the house in the morning. You don’t need to

find a phone number, and even use Google™ search

■

access your Orange Email account to keep in touch

wherever you have your phone. You can also easily

access other wap email services, chat with your

friends and learn more about messaging services

making calls

choose whether you answer a call or not

To redial the phone number last called press

twice.

To activate automatic redial:

To activate call waiting:

When your phone rings, press

call. Alternatively, press

Answer Phone.

to answer the

To redial other numbers that were previously dialled:

From the Home screen press Menu and scroll to and

select Phone settings.

From the Home screen, press Menu then scroll to and

select Phone settings.

to send the call to your

Press

Press Others, then Auto Redial and select On.

Select Network services, followed by Call waiting then

Voice calls. The screen will say Voice calls Active.

Scroll through the list of phone numbers and highlight the

one you’re looking for.

To end a call press

take two different calls at the same time

Press

to dial your selected number.

To accept a new call:

redialling a number

not available to pay as you go customers

You can also set up Automatic Redial so that your phone

continually redials a number if it has been unable to establish

a connection.

The sound of two beeps when you are on a call indicates

you have a second incoming call.

If you call someone and get disconnected or forget to tell

them something, you can call them straight back by

redialling the last dialled number.

When you are on a call, answer a second call without

ending the first using Call waiting.

To accept the new call press

automatically put on hold.

. The first call is

making calls

To swap between the two calls simply press Swap.

You can reactivate the call whenever you want to

by pressing Retrieve.

speak to someone privately during a call

To unmute your call:

To communicate with answering machines or computerised

telephone systems, the Send keys option must be selected.

Sometimes you may need to say something to another

person that you don’t want your caller to hear. In these

cases, you can mute your call and preserve your privacy.

Press Options then Select. The Mute icon disappears and

your correspondent can hear you.

call back a missed number

To make a call while you have a call in progress:

sending key tones

To call back a missed call:

Put the current call on hold by pressing Hold.

Make the second call in the normal way.

To mute your call:

You can turn the key tones off or on during a call to

communicate with answering machines or computerised

telephone systems. When the Mute keys option is selected,

your phone does not transmit key tones so you can press

keys without hearing annoying key tones during a call.

Your screen will display 1 Missed Call. Press the call key

to see the caller’s information.

Alternatively, enter the phone number that you want

to dial or look it up in the Address book.

Press Options and select Mute.

The Mute icon appears on the bottom line of the display

and your caller can no longer hear you.

Press the call key again to call the number back.

Press the

to dial the second call. The first call

is automatically put on hold.

making calls

conference calls

To start a conference call:

To talk to one conference member privately:

removing a conference member

not available to pay as you go customers

Call someone in the usual way. The display will show a

name (if the number is stored in the memory) or Call 1.

Put the first call on hold and make a second call in the

usual way. Press Options and select join.

Press Options and select Select 1.

Scroll to the name of the person you want to talk

to using the 1 and 0 icon keys.

To remove a conference member:

Conference Calling is a great way to chat with up to five

Press Options and select Remove.

other people while you’re out and about.

Press Select.

Scroll up or down to find the participant you want to

remove and press Select.

To add up to four more people, repeat step 2 then press

Options and select Conference.

To return to the conference call, press Options, select

Conference, then press OK.

To activate Conference Calling call customer services on

150 from your Orange phone or 07973 100 150 from any

other phone.

The call continues but without that conference member.

End the multi-party call by pressing the End key.

Press the end key to end your conference call.

Note: If you are abroad the availability of this service

depends on the network you are using. You are charged

your standard service plan rate for each call you make.

There is no charge but you may be asked for a refundable

deposit. You will receive a SIM update when the service has

been activated. Turn your phone off and back on again.

making calls

keep your business and personal lives separate

by using two different lines

The following tariffs are not available on Line 2:

If you call Answer Phone from Line 2 but have no messages, know who is calling you, or hide your number

you will automatically be connected to your Line 1 Answer

Phone if you have messages.

when you make a call

■

Orange Everytime 20 if it includes an option to call

not available to pay as you go customers

other networks

Your Caller id identifies you to a person you are calling and

identifies a caller to you.

■

Orange Everytime 400

To switch between Line 1 and Line 2:

■

With Line 2 you can keep business and personal

calls separate.

Orange Everytime 1000

■

Orange Talk 150

Press Menu and scroll to and select Phone settings.

Scroll to Network services, scroll down to Active line and

press Select.

To hide your number when calling another person, simply

dial 141 before the number.

■

Orange Talk 200

■

To activate Line 2 call customer services on 150 from your

Orange Talk 500

Orange phone or 07973 100 150 from any other phone.

Choose between Line 1 and Line 2 and press Select to

confirm your choice.

To hide your number permanently, call customer services

on 150 from your Orange phone or 07973 100 150 from any

other phone. If you are a pay as you go customer, please call

451 from your Orange phone. While your number is hidden

you will not be able to see the Caller id of any incoming calls.

When you receive a call on Line 2, your phone will ring

without you having to have Line 2 selected. You receive a

separate Answer Phone for your Line 2 which you can also

personalise. Call your Answer Phone in the usual way but

remember to switch to Line 2 first.

There is a one-off connection charge and you receive a

reduced monthly charge on your Line 2 Service Plan. You will

receive a SIM update when the service has been activated.

Note: Line 2 does not support Fax and Data. You can

receive but not send text messages from Line 2.

making calls

Note: If you are abroad, the availability of the services

described in this section depends on the network that

you are using.

Scroll to the service you require and press Select.

reduce background noise with voice clarity

activate the loudspeaker

You can significantly reduce the background noise during

a call with the voice clarity feature which makes received

sound clearer.

Orange service directory

You can also use the loudspeaker when making and

receiving calls, without the headset.

You can access a series of services available to listen

to from Orange.

To activate the voice clarity feature:

To turn the loudspeaker on and off:

Press Options and scroll up or down to highlight Loud

spk. on or Loud spk.off .

During a call press Options and scroll up or down to

highlight Voice clarity on or Voice clarity off.

To access your service directory:

Press Select to switch the loudspeaker on or off.

Press Select to activate or deactivate voice clarity.

From the Home screen, press Contacts

Scroll left with the navigation pad to access your

Service directory and press Select.

Note: you cannot activate the loudspeaker when you have

Note: You cannot activate voice clarity when using the

connected a headset to the phone.

loudspeaker and the handsfree car kit.

making calls

manage your

contacts

manage your contacts

store the names and numbers of your friends,

family and colleagues in your Address book

Enter the name. Press each key the relevant number of

times to get the letter you need. For example, to get the

letter J press the 5 key once and to get the letter S press

the 7 key four times. Press # for a space.

When I save a contact in my phonebook where

are the details stored?

Press the right-hand side of the navigation pad to scroll

to one of the other icons and press Options then select

Edit number.

To open your Address book press Contacts. This opens

You can store up to 200 names and numbers on your

SIM Card’s memory. Your phone’s internal memory

is dynamic, and is shared between the features of

your phone.

The screen will then prompt you to Enter the number.

Once you have done so, press OK and the new number

will be saved.

your phone book at the first alphabetical entry.

Press C to delete a character or press and hold C to

delete the entire name.

To add a new entry to your Address book:

To add extra numbers to a name:

storing a number from the Home screen

Press Contacts then select Add entry.

The advantage of storing contacts on your SIM Card

is that if you change phones, all of the contacts on

your SIM Card will move to the new phone.

Enter the number using the navigation pad, then press

Save and select Phone.

At the Home screen, press Contacts to open the

Address book and select Find name. From your list

choose a name to add additional numbers to.

Press OK. The contact’s name will appear on a screen

telling you it’s a home, mobile, office or fax number.

To store a number directly:

To save the contact to your phone memory, scroll down

to the type of number you’re saving (Home, Office,

Mobile, Fax or Other) and press Select.

From the Home screen, type in the number you

want to save.

manage your contacts

Press Save.

To edit a number:

Alternatively:

delete unwanted contacts from your phonebook

Select Phone and choose type of phone:

■

Mobile

Press Contacts followed by Find name then press OK.

Press Options again and select Edit number.

Make your changes and press OK.

Press Contacts, then Find name.

Press Contacts to access your Address book, then

select Find name.

■

Home

Enter the first letter of a name you are looking for. The

Address book entries are listed, highlighting any that

match your letter.

■

Office

Scroll to the name you wish to delete then press OK

followed by Options.

■

Fax

The screen will tell you this has been saved.

■

Other

If necessary, scroll up or down to find the entry you want.

Once you have, press OK.

Select Delete entry.

search for a contact in your Address book

The screen will ask you to confirm that you wish this

entry to be deleted. Press Yes to confirm and your E800

will confirm this has been deleted.

Enter name and press OK.

Your number is now saved.

The quickest way to find a name is to open your Address

book then press the key that corresponds with the initial

letter of the name you are looking for. If you press a key

twice, quickly, you will go to the names starting with the

second letter on the key.

Call the number you have selected in the usual way.

To delete all the names in your phonebook select Call

History from the main menu and select Delete all. You

can then choose whether to delete all the names in your

phone or SIM Card memory.

manage your contacts

copy contacts between your phone and SIM Card To copy one number between your phone and your SIM:

Select Copy to Phone.

For a low, one-off charge you can purchase a Memory Mate

card from any Orange shop which will backup your SIM

Card address book. Then simply return to your Orange shop

regularly to have any new information backed up at no

additional cost.

Scroll to preference then press OK.

You will see Copy completed in the display.

It’s a good idea to copy numbers from your SIM Card to

your phone.

Press Contacts to open your Address book, then select

Find name.

Press OK then Options and select Copy.

Select Copy to Phone

backup your SIM Card address book

This enables you to add extra information to, and personalise,

your contacts. Then, when you upgrade your phone you can

easily copy key information to your SIM Card and move your

contact details to your new phone.

Scroll to preference then press OK.

Screen will say Copy completed.

Make sure that losing your phone doesn’t mean losing all of

the important contact information stored on your SIM Card.

And, if you’re joining Orange from another network, Memory

Mate can be used to transfer the contacts and text

messages saved on your old SIM Card to your new Orange

SIM Card, keeping your move totally hassle-free.

To copy all numbers between your phone and your SIM:

Memory Mate is a new service which ensures the details

you have stored on your SIM Card for all of your friends,

colleagues and family are safely backed up. So, if the worst

happens, they will still be available to you.

Press Contacts to open your Address book, then using

navigation pad select Copy all to phone.

For more information, visit your nearest Orange shop and

one of our representatives will be happy to assist you.

Press OK then Options and select Copy.

manage your contacts

save time using speed dialling

editing speed-dial entries

To make a call using speed dialling:

Only contacts saved to your phone memory can be put

into groups.

You can set up to eight speed-dial entries which can then

To edit a speed dial entry:

From the Home screen press the number key (2 to 9)

be called simply by pressing the associated number key.

assigned to the speed dial entry and press

also press and hold the number key.

. You can

To create caller groups:

Select the speed-dial entry you want to edit from the list

and press Select.

To set up a speed dial entry:

From the Home screen, press Contacts.

Go to one of the following menu options using the

navigation pad and press Select.

Note: The 1 key is reserved for your Orange Answer Phone.

Select Find name and scroll to the contact you wish

to move to a caller group, then press OK.

Using the navigation pad, scroll right to Group and press

Options.

Press Contacts, then select Speed list.

Scroll to an empty location and press Select.

Select Edit number

■

Edit number: allows you to change the number

arrange your address book into caller groups

■

Change name: allows you to change the name

Enter the contact number and press OK to save it.

of the entry

You can organise the contacts stored on your phone into

groups, so that you can set your phone to alert you to calls

or messages from this group in a personalised way.

Scroll with the navigation pad to the group name you wish

to add your contact to and press Select. Your contact is

now saved to that caller group, for instance, Friends.

■

Delete: allows you to clear the setting.

When you have finished press

manage your contacts

To remove a contact from a caller group:

set a ringtone for your Address book caller groups

Scroll to the contact you wish to remove from their

caller group and press OK.

Scroll to each of the contacts within a caller group.

Press OK, then use the navigation pad to scroll right

to Alert and press Options, then select Melody.

Choose between the list in Default melodies and My

sounds (any music you have downloaded from Contacts

will be stored here) and Select. The group ringtone is

now saved.

Using the navigation pad, scroll to Group and

press Options.

manage your calls

Pressing the bottom of the navigation pad, scroll

to No Group, and press Select.

Your contact is no longer assigned to a caller group.

manage your calls

Answer Phone Call Return

what happens when you get an Answer Phone

message?

use Answer Phone shortcuts to manage your

messages efficiently

to return the call

for help

You can use Answer Phone Call Return to return a call after

someone has left a message on your Answer Phone,

without having to remember or make a note of their number.

When someone leaves a message on your Answer Phone,

Your Answer Phone is quick to use as there are several single personalising your Answer Phone greeting

key presses to help you move through your messages.

the

symbol will appear on your phone’s display.

Your Answer Phone comes with a standard greeting but you

To use Answer Phone Call Return:

Listen to your Answer Phone message as normal.

When you have finished, if you want to return the call,

simply press # while you are still connected.

Orange Answer Phone will automatically dial the caller’s

number and connect you.

listening to your Answer Phone messages

When listening to your messages press:

can record your own personal greeting so your callers know

they’ve got through to you.

To listen to your Answer Phone messages press

when

to listen to your message again

to save your message

the message first arrives, or press and hold the 1 key. To

access your message press , scroll down to Ans Phone

and press . Answer Phone messages that have not been

Call your Answer Phone by pressing and holding the

1 key. Listen to the simple steps and select Option 3,

then Option 1, followed by Option 1 again.

Record your greeting followed by the # key.

Press 2 to save it.

to delete your message

to rewind 10 seconds

Note: Answer Phone Call Return is only available if the

network you are calling supports this service. You are

charged your standard call rate.

listened to will be saved for up to 21 days. You can save

messages that you have listened to for up to seven days.

to skip to the next message

to fast forward 10 seconds

manage your calls

set up an Answer Phone PIN

listen to your Answer Phone messages from any

other phone and while abroad

Follow the simple steps to listen to your messages.

Call diverts can be set up in the following ways:

■

Divert always: all calls are diverted.

For added Answer Phone security, you can set your Answer

Phone to request a PIN (Personal Identification Number)

each time you want to listen to your messages.

Note: The cost to call your Answer Phone depends on your

Busy: calls are diverted if are on another call

No reply: calls are diverted if you do not answer

the phone.

If you do not have access to your Orange phone, you can

listen to your Answer Phone messages from any other

phone even while abroad. To use this service you must set

up an Answer Phone PIN.

Service Plan.

■

when you can’t take your calls, why not divert them?

Unreachable: calls are diverted if you are not in an

area covered by your service provider.

Cancel all: all call diverting options are deactivated.

To set up an Answer Phone PIN:

not available to pay as you go customers

Call your Answer Phone by pressing and holding

the 1 option.

To access your Answer Phone messages from any other

phone or while abroad:

Call Divert allows you to divert different types of calls to

different numbers. So you might choose to divert fax calls to

your office fax machine, but voice calls to your Answer

Phone. The availability of this facility depends upon the

network that you are using.

You can specify individual call diverting options for each of

the following call types:

Select Option 3, then Option 2.

■

Enter your chosen Answer Phone PIN which should be

between 4 and 10 digits long, followed by the # key.

Press 1 to save your Answer Phone PIN.

Call +447973 100 123 from any phone.

Voice calls only

■

Enter your Orange number followed by the # key.

Enter your Answer Phone PIN followed by the # key.

Fax calls only (not available when Line 2 is in use)

■

Data calls only (not available when Line 2 is in use)

manage your calls

For example, you can:

Press Select, then Activate. Choose to divert the call to

your Answer Phone or to another number.

To cancel your diverts:

more information

Systematically divert fax calls to your office fax machine.

Divert voice calls to your colleague if you are already

using the phone.

Enter the number to which the calls are to be diverted.

Press Activate to save the divert setting.

From the Home screen, press Menu, scroll to and Select

Phone settings then select Network services.

For more information call Orange customer services on 150

or, if you are a pay as you go customer, on 451 from your

Orange phone.

Select Call diverting then press Cancel all.

To activate a divert:

To check the divert status of a call type:

Your E800 will confirm that all call diverts are cancelled.

control the numbers that can be called from

your phone

From the Home screen press Menu. Scroll to and select

Phone settings and press Network services.

Select Call diverting. Choose from: Divert always,

Unavailable or Cancel all.

From the Home screen press Menu. Scroll to Phone

settings, press Select then scroll to Network services and

select Call diverting.

Note: There is no charge to set up or cancel a divert. You

are charged your normal Service Plan rate and, if you are

calling or diverting your calls abroad, the rate will vary

depending on the service provider you are using.

Fixed dialling allows you to limit the use of your phone

(typically by a friend or family member) to only the numbers

stored in your phonebook, while Call barring blocks certain

types of call. Before you can use fixed dialling, you must set

up a fixed dialling list.

Select the type of divert you want to check and then

select the call type.

You have the option of diverting Voice calls, Fax calls and

Data Calls.

The status of the divert will be displayed.

manage your calls

■

To set up fixed dialling:

To store fixed dialling numbers:

Call barring can be used selectively to bar

outgoing and incoming calls

All incoming

Incoming while abroad

Cancel all

From the Home screen press Menu, scroll to and select

Phone settings then select Security.

Scroll to and select FDN mode, then select Enable.

You will be asked to enter your PIN2 code. This is preset

to 1111.

When fixed dialling has been enabled, from the Home

screen press Contacts to open your Address book and

select Add entry.

The call barring password is preset to 1111. Emergency

calls to 999 or 112 can be made while Call barring is on.

Press Select, then choose between All outgoing, Voice

Calls, Fax calls and Data calls. Press Select followed by

Activate.

Type in the fixed dialling number and press Save. You will

be prompted to enter your PIN2 code again. Enter the

code and press OK.

From the Home screen press Menu, scroll to and select

Phone settings and select Network services. Select Call

barring.

Enter the code and press OK. The screen will say

FDN enabled.

Enter password 1111, then press OK and your phone

will confirm this has been done.

Enter the name of the person you wish to store to fixed

dial and press OK. Then enter a SIM location number

between 1 and 10 and press OK. Your fixed dialling

number has now been saved.

Select from the following Call barring options:

■

Once fixed dialling has been turned on, you can store fixed

All outgoing

■

dialling numbers.

International

■

International except to home

manage your calls

■

keep track of who has called you, even if they

don’t leave a message on your Answer Phone

If the same person calls more than once you will only receive

one notification of their call.

Note: You will not receive a missed call alert if your Answer

Dialled calls

Delete all

Call time

Phone is turned off.

Missed call alert is a free Orange service that enables you

to know who has called you, even when your phone is

switched off.

You do not receive a text message notification if your phone

is on and you have a missed call as you will see Missed call

in the display and the number will be stored in your phone.

In order to get the best out of this service, please ensure

that Call Waiting is activated on your phone.

find out who has called you and when

Alternatively, you can press

list of the last 20 calls.

to view your call log and a

Each time you make, receive or miss a call, your phone

takes a note. At any time you can access a list of the last 20

missed, dialled or received calls, to keep track of who you’re

talking to and when.

Imagine that you have your phone switched off for a couple

of hours. During this time several people call you but they

don’t leave a message. Whereas previously you would not

have known who called, Orange can now send you a text

message listing the last 3 numbers and when they called.

keep an eye on how long you spend on your calls

If the caller has withheld their number you will not receive a

text message notification of the call.

Your E800 allows you to keep track of the length of your

Press Menu, scroll to Call History and press Select.

Choose from:

calls and, consequently, estimate how much you spend.

■

You can turn this service off or on by calling your Answer

Missed calls

From the main display press Menu, scroll to and select

Call History then select Call time.

■

Phone. Select option 3, then option 7 and follow the prompts.

Received calls

manage your calls

Select one of the following options:

Note: For billing purposes the length of calls and service

may be rounded off and subsequently differ slightly from the

information supplied by this feature.

minute minder

■

Last call time

To see the length of the last call

This option allows you to decide whether or not the phone

beeps every minute during a call to keep you informed of

the length of your call.

■

Total sent

To see the total length of all calls made since the timer

was last reset.

■

Total received

To access and set your minute minder:

To see the total length of all calls received since the

timer was last reset.

1 Press Menu, scroll to Phone settings and select

Sound settings.

■

Reset timers

To reset all the timers. Enter the password which is

12345 and press OK.

2 Select Minute Minder:

Off: the phone does not beep

On: the phone beeps every minute

manage your calls

messaging

■

text messages are fun, quick and convenient

So, for example, to write the word orange you would

press 6, 7, 2, 6, 4 and 3. You will see that the word does

not appear on screen immediately. Don’t worry, that’s

how it works.

change to another text input mode

Language selection

■

Press Select to confirm your choice of text input mode.

When a phone call is inappropriate, or you only want to convey

When you are writing a message the text input mode

indicator is shown at the bottom of the screen.

a short and simple message you can send a text message.

attach a picture or sound to your text message

To delete a single character, press C. To delete the entire

message, press and hold down C.

From the Home screen press Menu and select

Messages. Alternatively, scroll to messages on the

Home screen and press i to select.

To change to another mode:

You can send and receive text picture messages from your

phone to other compatible phones which use text picture

messaging, even when you are abroad.

■

To send your message press Options and select Send.

The next screen will ask for contact number. Type this in

and press OK. Alternatively, press Contacts and select a

contact number from your Address book. Your message

will then be sent.

Press the right soft key below the indicator symbol.

■

Scroll to the mode you want by pressing up or down

The screen will show a list of options. Press Short

message, then Create.

with the navigation pad.

■

ABC

Select Messages from the Home screen and press

Type the message you wish to send.

■

A blank screen with a flashing cursor will be displayed.

You can now write your text message.

■

Symbolic

Press Options, then scroll to and select Add media.

Choose from the following:

■

To enter text using predictive (T9) mode you only have

to press each key once to get the character you want.

Number

■

Add word

Add picture

messaging

■

Add animation

send the same text message to a group of people

Press Contacts again and go to the next person in the

group, press OK, Select and Add if you wish to add any

more. When the group is complete press OK and your

message will be sent to all those you selected.

A blank screen will appear for you to type your message in.

When you have finished press OK.

■

Add melody.

not available to pay as you go customers

Yourmessagetemplateisnowsavedandiseasilyaccessible.

From Add picture, choose either a Preset picture or a

picture that you have downloaded from Orange World

which is stored in My pictures. Use the navigation pad to

scroll through the various picture options.

Press Select then Options to add sound.

Select Add media and then Add melody.

Choose either a Preset melody or one you have

downloaded from Orange World.

Need to change the time or venue of your meeting? Save

time by sending a group text message to all concerned

letting them know the new arrangements.

To use a text template:

save time using text message templates

Press Menu then scroll to Messages. Select Short

message followed by Create to open a new message.

Then press Options. Scroll down to Preset messages

and press Select.

Text templates save you having to key in messages that you

send frequently.

To send a group text message:

Write your text message in the usual way and when you

have finished press Options, followed by Send.

To write a text template:

Go to the preset message you wish to send and

press Select.

Press Select and then Options.

10 Type in recipient’s mobile number and press OK.

Press Contacts then scroll to the first person you want to

send text to and press OK, followed by Select then Add.

Press Menu and scroll to and select Messages.

Select Preset messages and Select an empty slot.

Your message will then appear on the screen for you

to edit as necessary.

11 Your text message, picture/animation and melody are

on their way.

messaging

■

Press Options, then Send.

All messages will be stored in your Inbox. When reading

a message, press Options to choose from the following:

Send

Note: When your Inbox in full,

will flash on your

A blank screen will appear for you to type the recipient’s

mobile number, or alternatively, press Contacts to select

a number from your Address book. When you have done

this press OK.

Send the message and any attachments in it on to

another friend.

phone’s display. You will not be able to receive new

messages until you have deleted an old one.

■

Delete

■

Delete the message.

Edit

■

Message reply

Edit the message content before reusing.

■

The screen will tell you it is Sending.

Send a text message reply to whoever sent

the message.

Extract media

Save attachments from the message in your Media

box. See the previous page for details of how to reuse

these attachments in your messages.

■

to read a text message

Call back

Call the number of the phone that the message was

sent from.

■

When you receive a text message the words 1 NEW

SMS are shown on your display. To read your message

immediately, press View.

Transfer

■

Cut address

Move the message from the phone memory to SIM

memory or vice versa.

Copy the number and save it to your phonebook.

To delete the message while reading it, press Options

and select Delete.

Orange Photo

Messaging

Orange Photo Messaging

explore a new world of messages with

Photo Messaging

Note: Photo Messaging and its availability depend upon

zoom in on your subject and adjust

brightness levels

To take a self portrait:

which network/service provider you are using.

Select camera from the main menu or press and hold

the camera button on the side of your phone.

With the phone open, turn it over so that the back

is facing you.

Photo Messaging changes the way you message, allowing

you to send and receive text and photos in one message

to other mobile users and even to an email address.

take a photo

You can zoom in on your subject by pressing the top of

the navigation pad and zoom out by pressing the bottom.

To increase/decrease brightness levels press the right-

and left-hand side of the navigation pad.

Press Menu and select camera, then press Take photos.

Alternatively you can press the camera button on the

right hand side of your phone.

Use the mirror to frame your photograph and press

the camera button to take the picture.

To review your photo, turn the camera over and your

photo will be on the screen. Select Options or Delete

as appropriate.

You can send photo messages to other phones that support

Photo Messaging and also to phones which do not (all the

features will only be available if it is a Photo Messaging

enabled phone). A non-Photo Messaging phone will receive

a text message containing a website address and the

recipient can view the message on the website. You can

also send photo messages to email addresses.

Position your phone so that the viewfinder, which is the

main display of your phone, shows the subject you wish

to photograph.

take a self portrait

When you want to share your life with your friends, use the

handy mirror on the back of your phone to help you frame

self portraits.

Press either left the soft key or the camera button on

the right-hand side of the phone to take a photo.

Orange Photo Messaging

■

options when you take a photo

Set as

send a photo message

Select Number and type in the recipient’s number, or

Address book to select a recipient stored on your phone,

then press OK.

Use a photograph to personalise your phone

background, or as a caller ID.

Protection

After you have taken your photo press Options for the

following:

To send a photo message:

If necessary type in recipient’s mobile number then

press OK.

Ensure that photos you treasure cannot be

accidentally deleted.

Take a photo as previously described then press Options

and then Send.

■

Send

The number will appear highlighted on the next screen.

Press Send. Your photo and message will be on its way.

Send your image plus text and sound.

Properties

The photo message screen will open.

Scroll through the fields, adding sound and text

where applicable.

■

Rename

This lists the name, file size and date of your photo.

Allocate your image a name or number.

To send a photo you have stored on your phone:

■

Go to my photo

Press Opt then select Preview and the text and photo

that you are about to send will appear on the

following screen.

View all the photos you have taken as thumbnails.

Press View to see a photo at full size and Multi to

return to the thumbnails.

Press Menu, scroll to

Select My photos.

and press Select.

Press Send then Select.

All the pictures you have taken will appear as thumbnails.

Select the one you want to send using the navigation

pad then press Options.

Orange Photo Messaging

■

Select Send and then work through the fields adding

sound and text where applicable.

using the camera options

Normal shot: you can take a picture in the normal mode.

Multi-shot: allows you to take action stills. Select

speed and the number of pictures you want to take.

the image with the frame format by pressing Preview.

The Mobile (128x120) size will be set by default.

Effects: this option allows you to apply special effects

to the picture. Press Up or Down using the navigation

pad to find the tone you want to use.

■

Press Opt then select Send.

There are a series of camera options on your phone to allow

you to get the most out of your camera and personalise

your shots.

Press Send then Select.

When you press the

soft key or the Camera

Select Number and type in the recipient’s number, or

Address book and select a recipient stored on your

phone, then press OK.

key on the right-hand side of the phone, the

phone automatically takes and saves the pictures

successively as many times as you set. The Mobile

(128x120) size will be set by default.

Choose from the following:

■

To access your camera options:

Gray

■

If necessary type in recipient’s mobile number then OK.

The number will appear highlighted on the next screen.

Negative

■

Press Menu, scroll to camera to access your camera

options and select Take photos.

Night mode: this option allows you to take a picture

of the best quality in poor lighting.

Sepia

■

10 Press Send. Your photo and message will be on its way.

Emboss

■

When the viewfinder is activated, press the right soft key

to list the following options:

Capture only: you can take pictures without review.

Frame: this option allows you to use a frame on the

picture. Press the navigation key to find the frame

format you want to use. You can preview the image

with the frame format you want to use. You can preview

Sketch.

To deactivate the effect setting, select Off.

Rotation: this option allows you to flip the image

vertically or reverse it as a mirror image.

■

Mode: This enables you to take a picture in various

modes. Once you change it the indicator appears at

the top left of the display.

Orange Photo Messaging

■

Timer: you can select the delay time. When you press

Shutter sound: allows you to select a sound when

you press the shutter or the camera key on the right

side of the phone.

Default name: allows you to change the default prefix

name of the picture.

browse your photo albums

the capture key, the phone takes the picture after the

specified time. When you exit the camera mode or

select Off in the Timer menu, the timer is off.

Help:this option shows you the functions of the

navigation pad and the volume keys in the capture mode.

To view your albums:

■

Flash light: allows you to set the camera flash to

activate automatically or not.

■

Settings: this option allows you to change the settings

Press Menu, scroll to messages and select My albums.

This feature allows you to store your pictures as a

photo album.

for taking a picture. This option is synchronised with

the Settings Menu.

Manual: to switch the camera flash on or off, you

have to press the 0 key in the capture mode.

Automatic: when you press the shutter or the camera

key on the right side of the phone, the phone uses the

camera flash automatically.

have a look at the photos you have taken

■

Photo size: sets the image size to one of VGA

To view your photos:

Select one of the albums. It shows the pictures saved

in the album.

(640x480), QVGA (320x240), QQVGA (160x120) and

Mobile (128x120). The selected image size displays on

the capture screen.

Press Menu, scroll to messages and Select My photos.

Scroll through using the navigation pad.

View the selected picture as an enlargement.

Press Multi to go back to the multiple view mode, or

press Options.

■

Photo quality: Allows you to select the image quality

from Superfine, Fine, Normal and Economy. The

option you select appears on the top of the display.

Orange Photo Messaging

receive a photo message

You can receive and view photo messages on your

Samsung E800.

Orange Multi

To read a new photo message press View when the

message first arrives.

Media services

Orange Multi Media services

one click to your new Orange World

Once connected, the homepage lists the following:

Use All channels to personalise your phone by downloading

new ringtones, wallpapers, or the latest games, including

some of the biggest games around such as Fifa Football and

Tiger Woods Golf. You can also access services from other

providers such as the BBC and the RAC.

Once you have finished personalising, use the Your Page link

to quickly go to services that are of interest to you.

■

Just one click on your new E800 transports you to the latest

games, ringtones and sports news from around the world.

Channels – Film, News, Travel & Journey, All Channels

■

Find – A mobile site, Find things nearby, Go to Find Your

You can add or delete links to Your Page using the simple

options provided. A suggestion for a link that might be useful

will also appear at the top of the Orange homepage each

time that you begin browsing.

Page, Email and organise

■

Find your nearest cashpoint then pick out a bar to blow your

wages in, or simply curl up on the sofa and read about your

favourite celebrities. Or, if you’re feeling lucky, why not enter

one of our great competitions. Whatever your mood, you’re

bound to find something of interest in your Contacts, so

take the leap and get exploring now!

You & Orange

create your own Orange World

Choose an option and press

. Another list of options

appears. Scroll to what you are looking for and press OK.

Why not start by visiting All channels?

The great thing about using Orange World is that you can

constantly update it to suit your interests. When you first enter

Orange World, spend a minute or two completing the Orange

World wizard, which will ask you about your interests in order

to provide the most relevant services to you. To set up your

Orange World wizard, click the link under Your Page.

All channels enables Orange to suggest links that you’ll enjoy.

The suggestions we make are based on your phone and the

day of the week. For example, on a Saturday we may suggest

sport to give you quick access to football results.

To enter Orange World press Menu, scroll to Orange World

and select the homepage.

Orange Multi Media services

Orange Directory Enquiries

find your way using Orange World

share information with Orange World

read your Orange Emails

The new number for Directory Enquiries is 118 000. So save

118 000 to your phone now, and it’ll be there the next time

you’re out and about and need a number in a hurry.

There’s nothing more annoying than being lost or not having the

right number to hand. You can now put these frustrations

behind you with a dedicated Find feature which will show you

where you are or take you to a list of sites, such as Time Out,

to help you find the information you need to keep working

or partying.

Once you’re familiar with Orange World, why not let a friend

know what they’re missing out on using the Mail and

Messages menu? Click Your Orange Email to access an

orange.net email account, which you can use on wap and

the Internet. You can register for an orange.net email

account at www.orange.co.uk. You can also access a list

of alternative email providers, such as Freeserve and Yahoo!

by clicking Other email services.

Your E800 gives you direct access to your Orange Email as

well as alerting you on receipt of new messages. Register at

www.orange-today.co.uk from any PC with Internet access

to set up your free email account. You will be provided with

a username and password, which you can use to sign in.

Sign-in requires your registered username and password,

not your email address.

Otherwise, it’s the same convenient service from Orange. Simply

call 118 000 and tell the operator the name or place you are

looking for and they will tell you the number (you can request

three numbers per call). Then, they will send a text message to

your phone at no extra cost, allowing you to call the number

directly from the message or add it straight to your phonebook.

For example, use Orange World to find the cash point nearest to

the pub you arranged to meet your friends in. Once you’re there,

use the Find feature to find the local cinema, and grab a cab

number to organise a lift there. It’s simple, quick, and above all

convenient. Try it now to see what you could be doing tonight.

To check your Orange Email:

Calls to Directory Enquiries are charged at 59 pence per call. If

you choose to be connected via 118 000, calls are charged at 35

pence per minute once connected.

Open Contacts.

Scroll to Mail and messages and press Options.

Follow the on-screen prompts.

Orange Multi Media services

bookmark your favourite sites

Once you have stored an address, the following options are

available when you select.

choose from a list of options while you

are browsing

Any queries regarding the operation of these services

should be directed to the wap sites in question.

Add bookmark

■

When you find a site that you like you can bookmark it.

This means that when you want to visit the site in the future

you can shortcut to it from the Orange homepage.

Go: allows you to access the site directly.

■

Edit: allows you to change the name and URL of

You can access the Options menu at any time by

Saves the address of the wap site you are browsing as

a bookmark so you can access it easily in the future.

Go to address

the bookmark.

pressing Options.

■

Delete: allows you to delete the bookmark.

To bookmark a site:

The full list of Options is as follows.

Allows you to enter the address of a site that you wish

to visit.

■

To go to a bookmark:

Home

■

Select an empty location and press Select.

Enter the address and press OK to save it.

Enter the name of the bookmark and press the OK.

The name of the site will now appear under the

Bookmark screen for future access.

This takes you to the Contacts homepage.

Appearance settings

■

Press Menu, then Bookmark.

Bookmarks

Adjust the way you view information.

Download settings

Select the name of the bookmark you wish to access

and press Select, then Go.

Allows you to create a shortcut to your favourite sites.

■

Open link

To download additional settings.

Use number

Enables you to enter a wap address directly. Please note

that Orange cannot guarantee the quality of service.

Call or save the number displayed.

Orange Multi Media services

What are my GPRS wap settings?

■

Reload

empty your cache

reset your wap settings

Option

Setting

Reload the current page, refreshing any information that

may have changed.

Connection name

Data bearer

Orange GPRS

Your phone has a cache to temporarily store wap files. To

ensure your phone remains confidential should it be used by

anyone else, or to free up memory space, you may wish to

empty it periodically.

In the unlikely event that you lose your wap settings,

this menu option allows you to set up five proxy servers:

GPRS

■

Clear the cache

Access point name

Username

orangewap

Delete the information in the cache.

■

Security info

Copy your settings from the relevant box.

Press OK.

Prompt password

Password

Review your security settings.

■

Quit

To empty your cache:

With GSM setting you can change the proxy settings.

Authentication

Gateway IP address

Homepage

Normal

192.168.71.35

To end your wap session.

http://wap.orange.co.uk/r/same800/home/

Scroll to Clear Cache and press Select.

Press Yes to confirm.

Note: You do not need to change the browser settings in

Connection security

Session mode

Off

Note: The Options menu is dynamic in that its content may

most cases.

Permanent

vary according to which wap site you are visiting.

Note: You do not need to enter anything in the Username and

Password fields. Your Access point name is case sensitive.

Orange Multi Media services

set up text alerts for sports results, horoscopes,

news and lottery numbers

Follow the voice prompts.

The information you have requested will return very

shortly in the form of a text message.

if you prefer to listen to the news rather than

read it simply call 177

To cancel an alert dial 277 and follow the prompts.

■

Latest

Need a giggle at a quirky news story? Want to find out how

your local football team is doing? Set up Orange text alerts

to stay updated on the subjects that interest you.

access information direct from your phone’s

Orange Plus menu

Sends you a single text message with the latest

information.

When you call 177 you can listen to up-to-date information

on a variety of subjects including Lotto results, the weather

in your local area, your horoscope and a selection of topical

information from around the UK.

■

All future

Select Menu, then scroll to and select Orange Plus.

Scroll to and select Information. Choose from the

following topics:

Requests that you are sent regular updates on your

chosen subject.

To set up an Orange text alert simply call 277 free from

■

your Orange phone.

No more

Call 177.

■

Sport

Cancels the All future option.

Simply follow the voice prompts to hear the information

you want.

■

You will receive a text, or multimedia, message every time

there’s an update on the subject you’ve chosen.

Lifestyle

■

Finance

Note: You will be charged your normal Service Plan rate for

Press Select. On the next screen is a list of options.

Scroll to the one you want and press Select.

each text message received.

Note: You will be charged a set price of 40p per minute

Call 277.

to call 177.

Orange Multi Media services

■

access Orange Internet from your PC

Receive information as a text message on your Orange

phone on the latest news, weather, sport, directory,

entertainment and lifestyle updates. This is not available

to some pay as you go customers.

manage your Orange phone account online

With Orange Internet you can access all these features:

not available to pay as you go customers

■

Personal email address and free email alerts. When

Check how many inclusive minutes you have remaining

■

you’re out and about, you can receive a text message

on your Orange phone to alert you to emails you’ve

received.

View your latest bill

■

Set up a Direct Debit or pay by credit card securely

■

To register with Orange Internet just visit

www.orange.co.uk/register

Change your Service Plan.

■

Personal diary and free alerts. Receive a text message

on your Orange phone as a reminder of dates and

events that are important to you.

■

Send 30 free text messages when online every month

to phones on any network.

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101

personalise

your phone

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personalise your phone

always be alerted to a call or a text message in the

most appropriate way

Choose from.

To change your incoming message alert:

To set your keypad tone:

■

Default melodies

Choose a ringtone to alert you to incoming calls from

a list of pre-installed options

Press Menu, then select Phone settings, then Messages.

Choose whether to alter the alert for Short messages or

Multimedia messages, then choose from these options:

Press Menu, scroll to and select Sound settings and

select Key tone.

We have already stored sounds, pictures and animations for

you to use on your phone so that you can personalise your

phone straight away.

■

My sounds

Choose from Off, Water drop, Ping pong, Drum, Tone

and Beep and press Select.

■

Any ringtones that you’ve downloaded will

automatically appear in this list. Select one to replace

the pre-installed ringtone.

Tone

Choose one of the alert tones preset on your phone.

■

You can also download new sounds and pictures using wap

on your phone, and using Photo Messaging you can send

and receive photos and sounds with your friends.

Alert type

■

Ring volume

Set how your phone alerts you to new messages.

■

Set the volume of the ringtone. Use the 1 and 0 icon

keys to adjust the volume.

Repetition

Select the frequency with which you are reminded

about new messages.

■

From the Home screen press Menu, scroll to Phone

settings and press Select.

Alert type

Choose how you would like to be alerted to incoming

calls. Choose from Melody, Vibrations and Vibration

then Melody.

Scroll to Sound settings. Select Incoming calls.

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personalise your phone

silence your phone when appropriate

slider tone

adjust your other sound settings

Press On or Off. When the check box is marked, the

tone is switched on.

If you are in a meeting or anywhere where you don’t want

to hear your phone ring, hold down the # key from the Home

screen to activate Quiet mode.

This option allows you to choose the tone your phone

makes when you slide it up or down.

Enjoy total control over the sound settings on your phone.

To adjust additional sound settings:

To change the tone when your phone powers on or off:

To activate the slider tone:

Press Menu, scroll to Phone settings and select

Sound settings.

To deactivate Quiet mode, hold down the # key from the

Press Menu, scroll to Phone settings and select

Sound settings.

Home page again.

To access, press Menu, scroll to Phone settings and

select Sound settings.

Scroll to Power On/Off and press Select.

Choose from Off, Classical or Future and press Select.

Choose from:

■

Select Slider tone. Choose your tone and press Select.

To remove the tone, go to Slider tone and select Off.

Connection tone

■

Key tone

personalise your caller groups

■

Minute minder

You can assign ringtones, message alerts and pictures

to contact groups you’ve created.

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107

personalise your phone

■

To personalise your caller groups:

make the display your own

Skin

LCD Brightness

Set how the menu is displayed. Choose from one of

four patterns.

Select the display you wish to change the contrast for.

Adjust the contrast by scrolling up and down with the

navigation pad.

Press Contacts then scroll right with your navigation

pad to select Management.

Change your wallpaper and menu to personalise your phone

and reflect your lifestyle.

Select Group setting

You can also change the way your main and external

displays appear.

Scroll to highlight the caller group you wish to

personalise and press Select. Choose from:

To change your wallpaper and menu display:

change the language used on your phone

■

Melody

Press Menu, scroll to Phone Settings and select Display.

Choose from:

To change the main display:

When you are in a field that allows characters to be entered,

the text input mode indicator will appear at the bottom of

the screen’s display.

Set a ringtone to alert you to calls from contacts

in this group.

■

Wallpaper

Choose from:

■

Change name

Choose your wallpaper from the preset list of options.

Any images you’ve downloaded will automatically

appear in the list. Press Select twice to set your

wallpaper. Choose whether your phone displays text

by pressing Yes or No at the prompt.

Backlight

Change the group’s name

Select whether the backlight is used and set a time for

the backlight to stay on.

■

View image

Review the picture that is associated with the group.

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personalise your phone

■

To change to another text mode:

Deutsch

Francais

Italiano

Scroll to and select Greeting Message.

Scroll to the contact you want and press OK.

Press and hold C until the previous message is deleted.

Key in your new greeting message as you would a text

message and press OK.

Scroll right with the navigation pad until you reach Alert.

Select Melody and choose a ringtone from Default

Melodies or My sounds.

Press Menu, scroll to messages then select Short

message, followed by Create.

Nederlands.

Press T9/Eng and the following options will appear:

Press Select to confirm the language.

■

ABC mode

assign a ringtone or a photo to your contacts

To add a photo to a contact:

■

T9 mode

set a greeting message

■

Symbolic

You can assign different ringtones to your contacts so you

know who is calling you before you answer their call.

From the Home screen open Contacts and select

Find name.

■

Number

You can add a greeting message to display when you

switch your phone on.

■

Add word

Scroll to the contact you want and press OK.

Scroll right with the navigation pad until you reach

Graphic.

■

Language selection

To add a ringtone to a contact:

Press Language selection. This option allows you

to change the text input into:

To set your greeting message:

From the Home screen open Contacts and select

Find name.

Press Options.

■

English

Press Menu and select Phone settings.

Make your selection from the list and press Select.

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personalise your phone

download applications

advised of charges prior to downloading a

Java™ application.

Your phone is preconfigured with Java™ technology. This

allows you to download Java™ games and applications to

your phone via wap, which you can then use and update

wherever you are.

Press Open to open an application that has been

downloaded to your phone.

manage your time

To download a Java™ application:

Press Menu, scroll to Orange World and press Select.

To download an application, press select at one of the

download links. Your wap browser will open the desired

page. Select an application to download. You will be

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manage your time

■

connect to another device wirefree using infrared

To activate the infrared port:

Note: Do not point the infrared beam at anyone’s eye or

allow it to interfere with other infrared devices. This device is

a Class 1 Laser product. Two devices linked by infrared

should not be more than 1 metre apart.

Photos

This allows you to view all the photos in My photos

Images

You can use the infrared port of your phone to

Ensure that the infrared ports of the sending and

receiving devices are pointing at each other and are

within one metre of each other.

communicate wirefree with other infrared devices.

Choose from a range of preset images or view images

received from other sources, such as Orange World

sites. When you view an image, press View, then

Options to Send, Rename, Delete, Set as wallpaper or

access the Properties of your selected image.

Sounds

You can browse the Internet or check your emails if you

connect to a laptop computer, or you can send contacts,

business cards, calendar entries, ringtones and game

commands from one handset to another.

Activate the infrared port on your phone by pressing

Menu, scrolling to and selecting Phone settings, then

selecting Others. Select Infrared activation and press On

manage your photos and sounds with the

media album

■

to activate. When

blinks, your phone is trying to

Your Media album stores various media items from other

sources, such as photos, downloaded images and sounds.

connect to the other device, or the infrared connection

has been lost. If data transfer is not started within one

minute of activation, the connection is cancelled and

needs to be started again.

This option allows you to listen to the recorded voices

and melodies received from other sources.

To communicate via infrared you need to activate the

infrared port.

■

Press Menu and scroll to Media album.The following

options are available:

Voices

Listen to the recorded voices.

When the user of another phone sends you names and

numbers via infrared, you will receive them as text messages.

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manage your time

■

My Sounds

When you have chosen a voice or sound, press Options

to Send, Rename, Delete, Set as ringtone (only available

in My sounds) or view the Properties.

keep track of important events using your

phone’s calendar

To write a memo:

A list of melodies to choose from.

■

Delete all

Press Menu, scroll to and select Calendar and

This option deletes all the photos, images and sounds

in the Media album. Decide whether to delete from

Photos, Images and Sounds and press Select (Select

again/View) then Options, followed by Delete. Press

Yes to confirm.

The Calendar feature enables you to:

Select New memo.

■

When you are viewing a photo or image, the Options key will

access the following:

write a memo

A blank screen will appear for you to type on.

When you have finished press OK.

You can then save it to:

■

view the calendar

■

make a To do list

■

Send: allows you to send it via a message.

set the current date and time and find out what time it is

Scheduler

■

Memory status

Rename: allows you to rename it.

in various cities around the world

General schedule events, like appointments or meetings.

■

This allows you to see how much memory your images

and sounds are using.

Delete: allows you to delete it.

set the alarm so that the phone rings at a specific time

To do list

■

Set as wallpaper: allows you to set it as wallpaper on

use your phone as a calculator, unit convertor,

Tasks you need to do can be saved here.

■

your phone.

timer or stopwatch

Call

■

Properties: allows you to see how much memory

Calls you need to make

it’s using.

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manage your time

■

Anniversary

To add information to your calendar:

Delete day:deletes the scheduled event on the selected day.

will read Time set and the next screen will give you the

option to change the date.

Anniversaries to be remembered, such as weddings,

birthdays or other special days.

Delete all: deletes all the events scheduled.

■

Using the navigation pad, scroll left and right to move

Make any changes as necessary and press OK to save

them. You will then see Date set in the display.

to another day.

set the time and date

■

Note: You can save up to 25 items to each category –100

Scroll up or down to move to another week.

■

in total.

Hold up or down to move to previous or next month

Note: Before setting the time, you must specify your time

To set your phone’s alarm clock:

■

When you have finished press

to exit.

Hold left or right to move to previous or next year.

zone in the Set world time option.

Press Menu, scroll to Calendar and select Alarm.

The following options appear on the next screen.

use the calendar to organise your life

Once you have your date, Options will give you the following:

To set your phone’s time and date:

■

Morning Call

■

The calendar helps you keep track of schedules, calls that

you need to make, tasks that you need to do and

anniversaries. You can set the alarm to ring when the time

and date set for a schedule is reached.

Add memo: allows you to add a new memo on the day

Press Menu, scroll to Calendar and press Select.

Select Clock then Set time.

Alarm 1

■

Go to date: allows you to enter a particular date and

Alarm 2

■

then schedule an event on that date.

Change the time using the navigation pad and the

keypad. When you have finished, press OK and the screen

Auto power

■

View all: shows all the events that you’ve scheduled.

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manage your time

Select one of them followed by Options and the following

list appears on the next screen:

Once an alarm has been set, an alarm clock will appear on

the top line of the display. To stop the alarm when it rings,

press any key.

Enter the first number using the number keys.

To convert a value:

Press the key to enter a decimal point (.) or the # key

■

Alarm day

to enter the appropriate arithmetic symbol: + (add),

To convert a currency, length, weight, volume, area

or temperature, press Menu, scroll to Calendar and

select Conversion.

■

Alarm time

- (subtract), (multiply), / (divide), % (per cent).

■

Alarm tone

keep on top of figures on the move

Enter the second figure.

■

Remove alarm

Repeat steps 2 and 3 if necessary.

Press Equals to see the result which will appear in the

answer box.

Scroll down to the type of conversion to be performed

and press Select.

Your phone has a handy calculator and converter.

The calculator performs basic arithmetic functions, such as

addition, subtraction, multiplication and division.

Select Alarm day and a list of options will appear on the

next screen. Make your selection and press OK.

The next screen will show Alarm time. Set time then

press OK. The display will say Saved.

Using the navigation pad select the original by pressing

left or right, or bottom to move the To field.

Press OK to view the result which will appear in the answer

box.

Note: The result is rounded to six decimal places.

To perform a calculation:

Select a tone for your alarm or Remove alarm which

deactivates it.

The converter allows you to convert from one currency unit

to another.

Press Menu, scroll to and select Calendar then select

Calculator.

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manage your time

keep track of important events

Orange Answer Fax

not available to pay as you go customers

Note: The timer uses power from the battery and this

reduces the E800’s operating time. When Quiet mode is

activated there is no sound.

To set the stopwatch:

Your E800 has a timer feature so that you can set the phone

to sound an alarm at a specific time.

Press Menu, scroll to Calendar and select Stopwatch.

To start, press OK.

If you spend a lot of time away from the office, you can still keep on top of

your faxes with Orange Answer Fax.. This service enables your Orange

phone to store faxes until it is convenient for you to print them. Whenever a

colleague or friend sends you a fax on your personal Answer Fax number,

you will receive a text message that tells you how many pages there are and

the number it was sent from. You can then use your Orange phone to

retrieve and print your faxes using any fax machine that is convenient to you.

Simply call your Answer Phone by pressing and holding the 1 key, and follow

the simple prompts to retrieve your faxes.

To set the timer:

stopwatch

To stop the first stopwatch, press OK. Repeat this for the

other stopwatches.

Press Menu, scroll to Calendar and select Timer.

Press Set and use the navigation pad to enter the length

of time you want to count down from in hours and

minutes and press OK.

This feature can be used just like a stopwatch to measure

times for various sports like running or swimming and up to

four stopwatches can be used.

Press Reset to reset the watches.

Press Start and the clock will automatically start counting

down.

The precision of the stopwatch is one hundredth of a

second. The maximum measurement time is 10 hours.

To connect to Orange Answer Fax, call 150 from your Orange phone.

Note: The availability of Orange Answer Fax when you are abroad is

dependent upon the network you are using. You are charged a standard

data call charge.

To stop the timer when it rings, press any key.

To stop the timer before the end, press Stop.

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games

124

games

when you have time to spare, why not test

your gaming skills against your phone?

Before you start press for the following options:

Key Commands

BubbleSmile

■

Play: allows you to start a new game or a saved game.

■

Saved game allows you to continue from the beginning of

last stage you played.

4/6 or Left/Right: move left or right

This is an arcade puzzle game.

■

With two exciting games to choose from you can have

hours of fun on your phone.

2,5 or Up, i: control the distance at the first press and

■

Instructions: shows you the explanation of control keys,

throw the snowball at the next press.

Press Menu and scroll to and select Games.

Select Applications then Bubblesmile and press Launch.

■

offense items and defense items.

8 or Down: use the special attack depending on

■

SnowBallFight

Configuration: allows you to turn the sound and vibration

your mana.

■

on or off and select the game speed from 1 to 5.

3: enters item mode to use your item. Select the item

Key Commands

■

Press Menu and scroll to Games.

Quit: quits the game and returns to the downloads

you want to use by pressing the 2,5, Up or i key: control

the distance at the first press and throw the snowball at

the next press.

■

Select Applications then SnowBallFight and press Launch.

Press any key twice to go to the first menu screen. At

menu screen.

2, 4, 6, 8 or navigation pad: moves the band up, down,

left or right.

■

the first screen, press # to play a game, or press to

Use the following key presses to control your movements

while you are playing any of the games:

1: rotate the bubbles in the band anticlockwise

■

access the main menu of this game.

3: rotate the bubbles in the band clockwise

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games

■

Continue: allows you to continue the last game you

To play games using your Orange World connection:

played. The menu is only available when a game has

already been played.

Select the Orange World icon in your Home screen.

Open the Games link.

■

High score: shows you the high score table.

How to play: explains the game’s instructions

Option: allows you to set the sound to on or off

Open the Games option and you will see a list of games

that you can play. Once you have chosen which game

to play you can open the Instructions option to learn

about the game.

security

wap games

You can access a great selection of games on your phone

using your Orange World connection. These games are

different to the downloadable games as they require you to

be connected while you are playing.

Note: You will be charged the standard wap service charge

while you are connected and playing games.

128

security

■

Orange Care

Great value cover at up to £5 per month.

Protecting your phone

How to claim:

■

Life’s difficult enough, without having to worry about the

expense and hassle of replacing your phone.

To get Orange Care call 434 free from your Orange phone.

Accidents happen – which is why we offer Orange Care.

However, we do ask that you take good care of your phone

and follow just a few basic steps to help protect your phone:

Report the loss, theft or damage to Orange as soon as

possible.

■

Your Plan customers must purchase care separately, from as

little as £5 per month.

Loss, theft or malicious damage claims must be reported

to the police immediately (or as soon as possible within

24 hours of discovery).

With Orange Care you get:

■

Worldwide cover against loss, theft, accidental or

Don’t leave your phone unattended in a public place.

■

malicious damage and phone breakdown.

Note: Orange Care includes insurance and warranty which

is subject to terms and conditions and exclusions as stated

in chapter 13.

Don’t leave your phone in a vehicle.

To make a claim or to have your phone barred to

prevent unauthorised use simply call Orange customer

services on 07973 100 150, or if you are abroad call

+44 7973 100 250.

■

A replacement phone of the same model despatched

If this can’t be avoided, please – make sure it’s locked in

the boot or locked in the glove compartment.

within 24 hours of our acceptance of your claim,

to any UK address.

■

Never loan your phone to someone else.

■

The same number and the same service on your

To find out if you are covered by Orange Care or for more

information call 150 free from your Orange phone.

To speed up your claim make a note of the key facts

before calling, eg, time of theft, where you lost it, how it

got damaged and what the damage is, steps taken to

replacement Orange phone that you enjoyed on your old

one, so you’re never out of touch for long.

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security

recover your phone and any other relevant details. You

and damaged phones sent out within 24 hours of our

acceptance of your claim.

What if I enter the wrong PIN?

ensure that only authorised people can use

your phone

must provide any assistance and/or information that

Orange reasonably requests in connection with the

replacement of your phone.

If you enter an incorrect SIM Card PIN or PIN2 three times

in a row, your SIM Card will block. You will need a PUK

(personal unblocking key) to unblock your SIM Card.

manufacturer’s warranty

If your phone’s SIM Card PIN is activated a four-digit PIN

(Personal Identification Number) will be requested each time

you switch your phone on. This PIN is preset to 1111. To

increase your phone’s security you can change the PIN to a

number only you know.

■

Remember, if your phone is stolen or maliciously

damaged we need a crime reference number or a lost

property number if it is lost.

If you do not have Orange Care you still receive a 12-month

manufacturer’s warranty which covers you against phone

faults. Please call 0208 391 0168 for more details.

Call customer services on 07973 100 150 if you are a pay

monthly customer or 07973 100 451 if you are a pay as

you go customer for details on how to unblock your phone.

Once your claim is agreed, Orange will despatch your

replacement phone. Please see section 13.1 in the

Orange Care terms and conditions for more information.

To activate your SIM Card PIN:

Do not attempt to guess the PUK code. If you enter your

PUK code incorrectly 10 times in a row, you will

permanently block your SIM Card and you may have to

return your phone to Orange.

Small Business customers opening an Orange account

receive Orange Care free of charge. Small Business

customers will receive a free replacement of lost, stolen

Press Menu and scroll to Phone settings and select

Security.

Select PIN check. The following options are available:

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security

■

Disable: the phone connects directly to the network

When you switch your phone on you will see Enter PIN

code in the display.

security code protects your phone against

unauthorised use

What are the security codes for?

when you switch it on.

■

Enable: you must enter your PIN each time the phone is

switched on.

Enter the code and press OK. Your phone is ready

to use.

Your Orange phone comes with a number of preset

security codes. Each code controls one of your phone’s

features. Use the table below to identify which code you

need to activate each feature.

The security code can be set to activate when a different

SIM Card is used in your phone, to prevent unauthorised

use. The security code is preset to 12345.

Select Enable then enter your PIN followed by OK.

The screen will then say PIN Check Enabled.

To change your SIM Card PIN:

Press Menu, scroll to Phone settings then select Security.

Scroll to Change PIN and press Select.

Enter your current PIN and press OK.

Enter your new PIN and press OK.

From the main display press Menu, scroll to Phone

settings and select Security, then Phone lock.

Select Enable.

security feature

preset code

To change your PIN, see the Change PIN instructions

SIM Card PIN (PIN1)

Fixed dialling (PIN2)

Call barring

1111

12345

below.

Enter the preset Security code of 00000000 and press OK.

You will now need to enter this password each time you

switch your phone on.

To turn your phone on once SIM Card PIN is activated:

Confirm new PIN and press OK.

The screen will then say PIN changed.

Lock code

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International services

136

International services

What are the international dialling codes I need to add to

numbers when I am calling to or from the UK?

Orange International services for pay monthly

customers

Note: The availability of this service will be dependent

on the partner network supporting Text Messaging and

Multi Media Messaging.

pay monthly check list before you travel

country

code

Call customer services on 159 from your Orange phone

or 07973 100 159 from any other phone to activate your

phone so you can make and receive calls abroad.

Roaming needs to be activated at least 24 hours before

travelling abroad and it only has to be activated once.

If you want to use Answer Fax abroad you must have it

activated on your account at least 24 hours before you

leave the UK. Call 150 from your Orange phone or

07973 100 150 from any other phone for details. The

availability of this service is dependent upon the partner

network which you are logged into.

Austria

+43

Whether it’s two weeks in the sun or a quick business trip,

take Orange with you when you go abroad and have the

reassurance that it’s the affordable way to keep talking.

Belgium

+32

Cyprus

Denmark

France

+357

+45

+33

When travelling abroad, always try to keep safety at the front of

your mind.

Germany

Greece

+49

+30

You can call or send text messages or photo messages

from abroad by simply adding the international dial code

before the number you call or text.

Italy

+39

For safety and security, always pack your Orange phone

in your hand luggage and switch it off before boarding

a plane.

Luxembourg

Netherlands

Northern Cyprus

Portugal

Rep. of Ireland

Spain and islands*

Sweden

+352

+31

+905

+351

+353

+34

Let others know you are abroad so they can expect a

different ringtone when they call you or they might hear

a recorded message in a foreign language if you are out

of coverage.

If you call or send a text or photo message abroad from the

UK it makes sense to use your Orange phone. Orange’s low

fixed price rates make it simple to work out exactly what you

will be charged, so now you can stay in touch around the world.

+46

+44

*includes the Canary and Balaeric islands.

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International services

If you have Line 2 we recommend that you divert all Line 2

calls to your Orange Answer Phone before you leave as this

service is not available while you are abroad.

Note: The availability of Orange products and services when

If you call or send a text or photo message abroad

from the UK it makes sense to use your Orange phone.

Orange’s low fixed price rates make it simple to work out

exactly what you will be charged, so now you can stay in

touch around the world.

When travelling abroad, always try to keep safety at the front

of your mind.

roaming is dependent upon the partner network.

For safety and security, always pack your Orange phone

in your hand luggage and switch it off before boarding a

plane.

Remove any temporary bars on international calls using the

menu options on your phone.

Orange International services for pay as

you go customers

Set up any diverts on your Orange phone before you leave

the UK as you will not be able to do it when you are abroad.

Refer to chapter 4 for more information on call diverts.

Make sure you pack your charger and a three-pin adaptor

so you can charge your phone while abroad.

Let others know you are abroad so they can expect a

different ringtone when they call you or they might hear a

recorded message in a foreign language if you are out of

coverage.

Whether it’s two weeks in the sun or a quick business trip,

take Orange with you when you go abroad and have the

reassurance that it’s the affordable way to keep talking.

How do I know which countries I can call

from and to using my Orange phone?

Call the Information line on 452 from your Orange

phone or 07973 100 452 from any other phone. You

can also go to www.orange.co.uk to obtain an up-to-

date list of roaming destinations.

Make sure that the frequently used numbers in your

phonebook are saved with the international dialling

codes you need, ie, +44 minus the leading zero from the

area code for calls back to the UK.

You can call or send text messages or photo messages

from abroad by simply adding the international dial code

before the number you call or text.

pay as you go check list before you travel

Remove any temporary bars on international calls using

the menu options on your phone.

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International services

Top-up your Talk Time by:

Make sure you pack your charger and a three-pin

adaptor so you can charge your phone while abroad.

Make sure that the frequently used numbers in your

phonebook are saved with the international dialling codes

you need, ie, +44 minus the leading zero from the area

code for calls back to the UK.

when you go abroad, you need to select the

partner network to use

For more information call Orange customer services on 150

or, if you are a pay as you go customer, on 451 from your

Orange phone.

■

Credit or debit card

call 450 from your Orange phone to top-up your talk time.

Orange has partnerships with a range of networks in a

variety of countries. When you go abroad, you need to tell

your phone to select a network.

■

Orange Top-up Swipe Card

using your Answer Phone abroad

Before you go, use your Orange Top-up Swipe Card to

top-up; in the UK they’re available in any Orange shop

and wherever you see the Top-up symbol.

While abroad, you can use your Answer Phone as easily as

you do when in the UK.

Note: The availability of Orange products and services when

From the main display press Menu and scroll to

Phone settings and select Network services.

Select Network selection. Choose Automatic for

your phone to automatically select a local network.

Select Manual to choose from a selection of

local networks.

■

Orange vouchers

roaming is dependent upon the partner network.

Buy £20 and £50 vouchers from any Orange shop or

high street stockist.

Simply press and hold the 1 key.

You will be connected to your Answer Phone.

Now just press:

Note: Orange Top-up vouchers are not currently

available abroad. Only UK vouchers will be redeemed.

1 to listen to your message

2 to send a message

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International services

3 to change your personal options

using GPRS abroad

7 to listen to your emails

If you use GPRS abroad you may need to manually select

the network you use to ensure that you are roaming on a

network that supports GPRS Roaming.

After you have listened to your message(s) the following

options are available:

reference

# to return the call

1 to listen to the message again

2 to save the message

Call customer services on 150 from your Orange phone, or

07973 100 150 from any other phone, to get an up-to-date

list of foreign operators that support GPRS Roaming and the

tariffs applicable to the service plan.

3 to delete the message

5 to send a copy of this message to another

Orange user

7 to hear the number of the person who left

this message

You can connect to GPRS services as if you are in the UK

when you use it abroad.

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reference

■

safety

everyday use of your phone

using your Orange phone in a vehicle

If you don’t have a personal handsfree kit or personal

handsfree car kit, stop and park your vehicle safely with the

engine off before using your phone, although never on a

motorway slip road or hard shoulder even if it is urgent.

Do not store or carry inflammable liquids, gases or explosive

materials in the same compartment as your phone, its parts

or accessories and always store your phone safely and

securely.

network services

Hold your phone as you would any other telephone, with the

antenna pointing up and over your shoulder. If your phone has

an extendible antenna, extend it fully. Do not touch the antenna

unnecessarily when the phone is switched on, as this will affect

Safety comes first, and is the ultimate responsibility of the

driver. Therefore:

The mobile phone described in this guide is approved for use

on the Orange network.

■

Orange recommend that you do not use your phone when

A number of features included in this guide are called Network

Services. These are special services that you can arrange

through Orange. Before you can take advantage of the

Network Services, you must subscribe to them through

Orange. Instructions for these services are included in this guide.

driving, unless you are using a wired personal handsfree kit

or personal handsfree car kit.

call quality and may cause the phone to operate at a higher

power level than is needed. As with any other radio

transmitting equipment, you are advised that for the

satisfactory operation of your phone and for your own

safety, you should use your phone only in the normal

operating position.

■

If you need to make or receive a call and you have a

You should always use a phone holder in your car to secure

your phone safely. Never place the phone on the passenger

seat or where it can break loose in a collision or sudden

stop.

personal handsfree kit or personal handsfree car kit, make

sure it is done sensibly using speed dialling or voice

activation where possible, and keeping calls brief and to a

minimum.

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reference

Remember: Always give your full attention to driving.

There is a personal handsfree kit and personal handsfree

car kit available for most Orange phones which you can

purchase separately by calling the Orange Accessories

Hotline on 0500 178 178 or by visiting your local stockist.

both installed or portable wireless equipment, in the area

over the air bag or in the air bag deployment area.

If a personal handsfree car kit is improperly installed and the

air bag inflates, serious injury could result.

or air bag systems, etc). Check with the manufacturer or its

representative regarding your vehicle. You should also consult

the manufacturer of any equipment that has been added to

your vehicle.

emergency numbers (999 or 112 in the UK) may still be

possible. The features are:

■

Restricted dialling lists

■

Check regularly that all mobile phone equipment in your

vehicle is mounted and operating properly.

Call barring

■

fuse replacement

Fixed dialling lists

■

car kit installation

Calls to closed user groups

■

Your mobile phone is a low power radio transmitter and

receiver. When it is switched on, it receives and sends out

radio frequency (RF) signals. Most modern electronic

equipment is shielded from RF signals. However, RF signals

may affect improperly installed or inadequately shielded

electronic systems in motor vehicles (eg electronic fuel

injection, electronic anti-lock braking, electronic speed control

Always replace a blown fuse with a fuse of the same type

and size. Never use a fuse of a higher rating.

Keypad locking

■

Only qualified personnel should install or service the

personal handsfree car kit or the phone in a vehicle. Faulty

installation or service may be dangerous and may invalidate

any warranty which may apply to the unit.

Ensure the phone is switched on and in service. Give your

location to the operator.

emergency calls

■

For vehicles equipped with an air bag, remember that an air

bag inflates with great force. Do not place objects, including

If your phone offers the features listed below, and if you have

restricted or barred outgoing calls from your phone, calls to

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reference

To make an emergency call:

one touch emergency dialling

overseas. Please check with our Partner Network abroad for

the emergency number that is used in that location. Your

Orange phone, like any mobile phone, operates using radio

signals, mobile and fixed line networks which cannot always

guarantee connection in all conditions. Therefore never rely

solely upon your mobile phone for essential communication

such as medical emergencies. Do not hang up during an

emergency call until you are told to do so by the operator.

Note: A valid SIM Card must be inserted in your phone in

order to make emergency calls. Pay as you go customers do

not need to have talk time available, but need to have used

the phone in the previous six months.

1 If the phone is not on, switch it on.

If your phone supports preprogrammed one touch emergency

dialling, using the 9 key to call the emergency number may not

be possible when you have restricted or barred outgoing calls

from your phone. This depends on the type of restriction you

have chosen, and the type of barring option you have selected.

One touch emergency dialling does not operate when certain

other features are in use (such as keypad locking and others).

Check for adequate signal strength.

2 From the main display key in the emergency number

for your location

operating environment

(eg 999, 112 or other official emergency number).

When making an emergency call, remember to give all the

necessary information as accurately as possible. Remember

that your phone may be the only means of communication

at the scene of an accident - do not cut off the call until

given permission to do so by the operator.

Remember to follow any special regulations in force in any

area, and always turn off your phone wherever it is forbidden

to use it, or when it may cause interference or danger.

When connecting the phone or any accessory to another

device, read its user guide for detailed safety instructions.

Do not connect incompatible products.

Note: When using voice dialling you must say the name

exactly as you said it when you recorded it, which may be

difficult in, for example, a noisy environment or during an

emergency. Do not rely solely upon voice dialling in all

circumstances.

Note: Official emergency numbers (e.g 999, 112 or other

official emergency number) may vary by location. However,

only one official emergency number is programmed into your

phone, which may be incorrect if you are using your phone

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reference

■

pacemakers

Use the ear opposite to the pacemaker to minimise the

potential for interference.

11 other medical equipment

12 aircraft safety

■

Pacemaker manufacturers recommend that a minimum

separation of 16 cm (6 inches) be maintained between

a handheld phone and a pacemaker to avoid potential

interference with the pacemaker. These recommendations

are consistent with the independent research of and

recommendations of Wireless Technology Research.

Switch off your phone immediately if you suspect that

interference is being caused.

Operation of any radio transmitting equipment, including

mobile phones, may interfere with the working of other

inadequately protected medical devices. Consult a physician

or the manufacturer of the medical device if you have any

questions. Always switch off your phone in health care

facilities when any regulations posted in these areas instruct

you to do so.

Using your phone while in the air is prohibited. Switch off your

phone before boarding any aircraft. The use of mobile

telephones in an aircraft may be dangerous to the operation of

the aircraft, disrupt the mobile telephone network, and is illegal.

10 hearing aids

Certain hearing aids can be interfered with by your mobile

phone. If this occurs, please consult the hearing aid

manufacturer.

Note: Failure to observe this instruction may lead to

suspension or denial of Orange phone services to the

offender, or legal action or both.

Users with pacemakers should therefore:

■

Always keep your phone at least 20 cm

(8 inches) away from your pacemaker when the phone is

switched on.

■

Never carry your phone in your breast pocket.

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reference

■

13 explosive materials

other area where you would normally be advised to turn

off your vehicle engine.

Remember to always make backup copies of all

important data.

Parts of the phone are magnetic. Metallic materials may be

attracted to the phone. Always secure the phone in its

holder because metallic materials may be attracted by the

earpiece. Do not place credit cards or other magnetic

storage media near the phone, because information stored

on them may be erased.

■

You are advised to switch off your phone when at a

Note: The functioning of your phone can be affected by

localised conditions, and we cannot guarantee coverage inside

buildings. If you have difficulty in making or receiving calls, you

should contact Orange customer services.

Your phone must be switched on to access games, ring

tone composer, calendar, calculator, wap, infrared, timer and

other similar features. Do not switch your phone on when

mobile phone use is prohibited or when it may cause

interference or danger.

petrol station or other refuelling point. You must

observe restrictions on the use of radio equipment in

fuel depots (fuel storage and distribution areas);

chemical plants or where blasting operations are in

progress.

■

Always switch your phone off in any facility where posted

notices so require.

■

14 general safety information

The information or services you have accessed using wap

are stored in the cache of your phone, which is a memory

used to store data temporarily. You should empty the cache

of your phone after each use to ensure that any confidential

information cannot be accessed by anyone using

your phone.

■

Areas with a potentially explosive atmosphere are often

■

but not always clearly marked. They include: below deck

on boats; chemical transfer or storage facilities; vehicles

using liquefied petroleum gas (such as propane or

butane); areas where the air contains chemicals or

particles, such as grain, dust or metal powders; and any

When changing your phone’s cover, always switch off the

15 phone and battery care

power and disconnect the phone from the charger or any

other device. Always store the phone with the covers

attached. Never use a phone without a cover.

Warning: Use only batteries, charger and accessories

approved for use with this particular phone model. The use

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reference

■

of any other types may invalidate any approval or warranty

applying to the phone, and may be dangerous.

two or three complete charge and discharge cycles.

The battery can be charged and discharged hundreds of

times but it will eventually wear out. When the operating

time (talk time and standby time) is noticeably shorter than

normal, it is time to buy a new battery.

Do not paint your phone as this can clog its moving parts

and prevent operation.

terminals of the battery). Therefore, always take adequate

precautions when carrying a spare battery in a purse

or pocket.

■

Only use the antenna supplied or an approved replacement

antenna. Unauthorised antennae, modifications or

attachments could damage the phone and may violate

regulations governing use of mobile phones.

■

Do not charge the battery when either of your phone’s

Batteries must be recycled or disposed of properly and

according to your local regulations, and must never be

disposed of in household waste. Never dispose of batteries

in a fire.

covers are removed.

■

Keep the phone and all its parts and accessories out of

Temperature extremes may affect the ability of your battery

to charge: allow it to cool down or warm up first.

Never use any charger or battery which is damaged or

worn out.

■

children’s reach.

Keep all SIM Cards out of children’s reach.

■

Your phone is not water resistant.

Use your phone battery only for its intended purpose, and

never use any charger or battery which is damaged or

worn out.

When you disconnect the power cord of any accessory,

including the charger, grasp and pull the plug, not the cord.

For good operation times, discharge

Keep it dry. Precipitation, humidity and all types of liquids or

moisture cancontainminerals that willcorrode electroniccircuits.

Always unplug the charger when not in use. Do not

leave the batteries connected to the charger for longer

than a week, since overcharging may shorten its lifetime.

If left unused, a fully charged battery will discharge itself

over time.

■

Do not use your phone in dusty, dirty areas. Its moving parts

Never allow the battery terminals to short circuit, as this can

cause damage to the battery or to the connecting object

(a short circuit can occur if a metallic object such as a coin,

clip or pen causes direct connection between the + and -

an NiMH battery from time to time by leaving your phone

switched on until it turns itself off.

can be damaged.

■

Your phone is powered by a rechargeable battery. Note that

Do not attempt to open the casing on your phone or its

battery. Non-expert handling may damage it.

a new battery’s full performance may only be achieved after

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reference

■

Do not drop, knock or shake the phone. Rough handling

All of the above suggestions apply equally to your phone,

battery, charger or any accessory. If any of them is not working

properly, contact Orange customer services on 07973 100 150

or, if you are a pay as you go customer, on 07973 100 451,

from any other phone for assistance.

radio waves and your phone

The SAR value for your Samsung E800 is 0.842W/kg.

can break the internal circuit boards.

■

Do not use harsh chemicals, cleaning solvents, or strong

Specific absorbtion rate, or SAR, is an internationally accepted

way of measuring how much radio frequency (RF) energy is

absorbed by the body when a mobile phone is used.

Note: The SAR value for your phone has been provided to

Orange by the manufacturer. By acting as facilitator for

conveying this information to our customers, Orange is fulfiling

its duty as a responsible retailer.

detergents to clean your phone. Wipe it with a soft cloth

slightly dampened in a mild soap and water solution.

■

Do not store it in hot areas. High temperatures can shorten

the life of electronic devices, damage batteries and warp or

melt certain plastics.

All phones on the Orange network are designed by the phone

manufacturers to comply with the relevant recommendations

and standards. Orange believes that new and existing

customers should be fully informed about SAR.

■

Do not store your phone in cold areas. When it warms up

(to its normal temperature) moisture can form inside the

phone which may damage electronic circuit boards.

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paperwork

data protection

materials related to Orange and its services, or if you do not

wish us to pass on your details to any other reputable

organisations for sales and marketing purposes.

to £100. You can change or cancel your Direct Debit anytime,

just give 14 days notice. To set up a Direct Debit payment call

450 from your Orange phone.

14-day phone return

We will use the personal information you supply us to help

manage your Orange account efficiently, for example, to assist

in handling queries, sending bills (excluding pay as you go) or

to send you information on products and services which may

be of particular interest to you. From time to time, we may

pass information about you to third parties or government

agencies. Full details are given in the terms and conditions

booklet.

The 14-day phone return only applies to new phones and

excludes upgrades and reconditioned phones. If you are

unsatisfied with our service in any way, you can return your

phone within 14 days of purchase, and we will reimburse you

the cost of purchase and your connection charge. All we

request is that you pay for the calls you’ve already made and a

percentage of the monthly subscription. Simply fill in the form

supplied with your phone and take it along with your phone to

your stockist. You should retain the form for your records.

direct debit

allowing access to your Orange account

Paying by Direct Debit is a convenient way to pay. If you're a

pay monthly customer you will still be sent a detailed monthly

statement but won't have to remember to send a cheque each

month. To set up a Direct Debit payment call 150 from your

Orange phone.

It can sometimes be useful for someone else to have access

to your account, for example if you have more than one

Orange phone in your name. As an account holder you can

choose to allow information only access and access which will

allow changes to be made. Please call customer services who

will send you a form.

Please call Orange customer services on

07973 100 150 or, if you are a pay as you go customer, on

07973 100 451 if you do not wish to receive any marketing

If you're a pay as you go customer you can combine control

with peace of mind, topping up from as little as £10 a month

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Orange useful booklets

1.2 Orange Care is subject at all times to the provisions of

these terms and conditions and does not apply and

cannot be purchased in relation to any second line

activated on your Orange phone. (Orange Care only

applies to approved and Orange branded phones).

1.3 To check whether your chosen service plan includes

Orange Care or requires Orange Care to be purchased

as an optional extra please call 150 from your Orange

pay monthly phone or 07973 100 150 from any other

phone. Small Business customers should call 345 from

their Orange phone or 07973 100 345 from any other

phone and Business Solutions customers should call

158 from their Orange phone or 07973 100 158 from

any other phone. Pay as you go customers can

purchase Orange Care by calling 450 from their Orange

phone or 07973 100 450 from any other phone.

2.3 The Insurance is arranged with an authorised insurer

whose details are available upon request to HSBC

Insurance Brokers Limited, Quay West, Trafford Wharf

Road, Manchester, M17 1PL.

If you would like to receive a free booklet containing useful

information on an Orange product or service call Orange

Customer services on 07973 973 150 or, if you are a pay as

you go customer, 450 from your Orange phone.

insurance terms

2.4 The following paragraphs describe the conditions and

cover provided under the terms of this Insurance which

forms part of a master policy arranged by HSBC

Insurance Brokers Limited on behalf of Orange. This

Insurance is subject to the terms and conditions of the

master policy, a copy of which can be obtained from

HSBC Insurance Brokers Limited. Requests should be

made in writing, stating your Orange phone number.

2.1 Orange Personal Communications Services Limited (Orange)

is monitored by HSBC Insurance Brokers Limited which is

a member of the General Insurance Standards Council.

2.2 Orange is authorised by the insurer to collect premiums,

to accept or decline claims, to arrange repairs and issue

replacement phones on behalf of the insurer. For the

purposes of this Insurance “phone" means handset,

standard battery, SIM card and charger, originally

supplied as part of the standard package.

Orange Care terms and conditions

interpretation

1.1 In these terms and conditions Insurance refers to the

provisions of clause 3 and Warranty to the provisions of

clause 7, together Insurance and Warranty are referred

to as Orange Care.

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cover for lost stolen and damaged phones

immediate family, all of whom would normally reside at the

registered customer’s address and employees of the registered

customer who use the phone with permission of the customer.

3.2.1 the crime reference number in respect of theft or

malicious damage claims or the lost property

reference number if the phone has been lost;

3.2.2 full details of how the loss, theft or damage

occurred; and

3.5 You or any authorised user of the phone must at all times

act with due care in looking after the phone and take all

reasonable precautions to safeguard it against loss, theft

or damage.

Your phone which must be in your possession or in the

possession of an authorised user is insured worldwide subject

to the terms and conditions of the Insurance policy (see clause

6.14 in respect of conditions outside the United Kingdom). If

your phone (or parts there of) is lost, stolen or damaged you

will be entitled to a replacement or repair “free of charge”

subject to payment of the administration fee as detailed in

clause 9.6, subject to compliance with all the following terms

and conditions of the policy. For your information an authorised

user is the Orange registered customer, other users officially

notified to Orange by the customer and authorised by Orange,

the registered customer’s spouse/partner, members of his/her

3.1 Loss, theft or malicious damage claims must be reported

to the Police immediately but in any event within 24 hours

of discovery of the occurrence. In respect of claims

arising outside the United Kingdom please refer to Clause

6.14.

3.2.3 any other information and evidence as may

reasonably be requested by Orange regarding the

cause of loss or damage.

exclusions

4.1A replacement or repair will not be provided under the

terms of the Insurance where the loss or damage is caused

by or consists of:

3.3 Orange will arrange repair or replacement on behalf of

the insurers.

3.2 Your claim must be reported to Orange as soon as

possible but in any event not more than 24 hours after

you discover the loss, theft or damage. In respect of claims

arising outside the United Kingdom please refer to Clause

6.14. To make a claim you must provide the following:

3.4 Lost, stolen or damaged antennas will be

repaired/replaced, where appropriate, free of charge

once only.

4.1.1 normal wear and tear or deterioration, depreciation,

rusting or oxidisation, atmospheric or climatic

conditions or other gradually operating cause;

4.1.2 confiscation or detention;

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reference

4.1.3 improper maintenance, repair or modification;

4.1.4 defective materials or workmanship covered by

the manufacturer’s warranty;

4.1.10 any wilful act, neglect or failure to take reasonable

care by you or any authorised user or any wilful

act or neglect carried out at the direction or

instigation of you or any authorised user;

4.1.11 disregard of manufacturer’s and/or operating

instructions;

4.1.15 radioactive contamination;

premium payment

4.1.16 loss or theft of a phone from temporary premises

is covered only where there is evidence of forcible

and violent entry or exit.

Insurance cover will cease if any premium is not paid on the

due date unless such delay is due to a processing error by any

clearing bank or similar. Your phone will not be replaced or

repaired if any sum is due by you to Orange.

4.1.5 breakdown of or interruption to the

network service;

4.2 A replacement or repair will not be provided if:

4.2.1 Orange has reason to believe you have made a

fraudulent claim;

4.1.6 loss of use or consequential loss of any kind;

4.1.7 cosmetic damage which does not impair the

normal functions of the phone;

4.1.12 damage resulting from pressure waves caused by

aircraft or other aerial devices travelling at sonic

or supersonic speeds;

4.2.2 you do not make reasonable efforts to recover

any lost or stolen items;

4.1.8 loss of or theft of items left unattended in a

public place;

4.1.13 war and hostilities;

4.2.3 the phone is not registered and connected to the

Orange network in your name;

4.1.9 theft of items from an unattended vehicle unless

the item was in a locked boot or locked glove

compartment and the vehicle itself was

securely locked;

4.1.14 loss, destruction or damage in Northern Ireland

due to civil commotion unlawful or wanton act

committed maliciously in connection with any

unlawful association;

4.2.4 at the time of loss, theft or damage the phone

was not being used or in the possession of you

or an authorised user.

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general

6.4 The Insurance period will be unaffected by the

replacement of your phone and will continue to apply

from the date the Insurance first came into force.

6.5 Should you find a phone that you have reported lost or

stolen before you have received a replacement, you must

report this to Orange immediately so that the delivery of

the replacement can be cancelled.

6.7 When a replacement phone has been supplied because

of loss or theft, if the original phone is subsequently

recovered it must be returned to Orange as it is the

property of the insurer.

6.10 Orange may at its option require you to return your phone

for examination before a replacement is supplied.

6.11 If Orange has reasonable cause to believe you have

made a fraudulent claim your cover will be cancelled.

6.12 You must provide any assistance and/or information that

Orange reasonably requests in connection with the

replacement of your phone.

6.1 It is a condition of this policy that the replacement of any

phone will only be made with an Orange product.

Wherever possible, reasonable efforts will be made to

ensure that the replacement phone is of the same or

similar specification.

6.8 If there is reason to believe that you have not taken

reasonable care of your phone any claim may be referred

to Chartered Loss Adjusters in order to carry out a

special investigation into the circumstances of the claim.

No free replacement or repair will be provided unless and

until the adjusters confirm your claim is acceptable under

the terms of the policy

6.2 Replacement phones may be supplied from refurbished

stock that have been tested and are fully functional.

6.3 In the event of a claim you are only entitled to repair or

replacement (at the option of Orange) of your phone.

There is no entitlement to any monetary settlement under

the terms of the Orange Care Insurance policy.

If you fail to do so we reserve the right to impose a

charge

6.13 A replacement item will be refused or you will be charged

for any replacement if you have not complied with the

terms of the Insurance policy and of Orange Care.

6.14 If your phone is lost or stolen or maliciously damaged

whilst you are abroad you must report the loss or theft to

the relevant local authority and to Orange as soon as

possible but in any event as soon as reasonably

for any attempt to deliver the replacement.

6.6 When a replacement phone has been supplied due to

accidental or malicious damage the original phone must

be returned to Orange.

6.9 If Orange believes that you have persistently failed

to take reasonable care of your phone your cover will

be cancelled.

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practicable after you discover loss theft or malicious

agree to sell you a replacement phone at prevailing

replacement phone prices. The charge for any

replacement phone so supplied will be applied to your

Orange account.

6.20 Any replacement phone received under either clause 3 or

clause 7 will not attract a further period of Insurance or

warranty. For the avoidance of doubt (subject to the

provisions of clause 6) the periods stated in clauses 8.1,

9.1 and 10.2 as appropriate will continue to apply from

the date such cover originally came into effect.

warranty – defective materials or workmanship

damage. A replacement phone will not be sent to you

until you return to the United Kingdom.

7.1 If your phone (or parts thereof) becomes defective due

to faulty materials or workmanship Orange will (at its

option) repair or replace it at no charge (on payment of

the administration fee, if applicable, as detailed in

clause 9.6) provided that:

6.15 Where a replacement phone is issued under the warranty

the original phone must be returned to Orange.

6.18 Orange will use its reasonable endeavours to dispatch

any replacement phone to you within 24 hours of

agreeing to issue such replacement, however, for reasons

beyond our control this may not always be possible.

6.19 Orange will arrange with you a place and time period for

any replacement phone to be delivered, on payment of

the administration fee detailed in clause 9.6. We reserve

the right to impose a delivery charge if you are

unavailable for the delivery as agreed.

6.16 You may be charged the recommended retail price of any

battery charger or antenna returned to Orange which is

shown not to be that originally supplied with the phone or

of any phone returned to Orange which is shown to have

been deliberately damaged.

6.21 Any claim accepted under Orange Care purchased as an

optional extra with your Pay Monthly service plan will be

subject to an administration fee. See clauses 9.6, 9.6.1,

and 9.6.2. for details

7.1.1 it has been used in accordance with the

operating instructions;

7.1.2 any repairs which may have been, or are to be

undertaken have been arranged by Orange;

7.1.3 you have complied with the foregoing terms

and conditions;

6.17 If your phone is lost or stolen, or maliciously or

accidentally damaged so that it is no longer operable and

such lost theft or damage falls outside these terms and

conditions then Orange may entirely at its discretion

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7.1.4 the Orange phone is registered and connected to

the Orange network in your name;

switch to a different service plan as indicated in clauses

11.2 and 11.6.

after we receive your written request for cover and will

each have a minimum term of 12 months. Your

confirmation of Insurance cover will be sent to you

within 30 working days after the end of the month in

which cover becomes effective.

within one month of notification of any increase you will

be taken to have accepted the increase.

7.2 This Warranty is an extra benefit and is additional to

your legal rights;

8.2 Orange Care cover may be purchased separately once

the initial period of 12 months has expired.

8.3 Where phones share an Orange Group service plan

then each phone will be covered separately.

9.4 In the event that any tax payable on premiums should be

increased or any new tax imposed then such increase or

new tax may be passed onto you.

7.3 Batteries only have a 12-month warranty.

9.2 Premiums will be invoiced monthly by Orange on behalf

of the Insurer on your Orange account and must be paid

along with your Orange charges.

9.5 Where phones share an Orange Group service plan then

Orange Care must be purchased separately for each phone.

9.6 Any claim accepted under Orange Care will be subject to

an administration fee charged to your account in advance

of any repair or replacement being undertaken. Details of

the current administration fee are available on request

from Orange and are published in our periodically

term & payments -

Service Plan inclusive of Orange Care

term & payments –

pay monthly Service Plan with optional Orange Care

9.3 Premiums may be varied at any time and will be effective

90 days after you have been notified in writing or other

durable form, unless the premium is varied at the annual

renewal date of the policy. If your premium is increased

you may terminate this policy on not less than 10 days

notice (before your bill date). If you do not give notice

8.1 Where you are connected to a service plan which

includes Orange Care the Insurance and Warranty will

come into force when you register the phone on the

Orange network. The Insurance and Warranty will

remain in effect for a period of 12 months, unless you

9.1 Where you are connected to a service plan which

requires Orange Care to be purchased as an optional

extra the Insurance and Warranty will come into force

24 hours after you call to request cover or 24 hours

updated price guide. The administration fee is subject to

change and is payable in respect of all accepted claims

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reference

made under Orange Care with the exception of those set

term by giving not less than 10 days notice before a bill

date. As a concession, if you are also terminating your

Orange account then you may terminate Orange Care

within the minimum term and it will not be necessary for

the notice to expire on your bill date but in such event

you will not be entitled to a refund of any premiums paid.

9.8 Orange will negotiate renewals of the Insurance policy on

your behalf and may change Insurer. The Insurer and

Orange may vary the terms of the policy from time to

time but will give you 90 days notice of any such

do not give notice within one month of notification of any

changes you will be taken to have accepted the changes.

you pay by cheque then the policy will come into force

within 24 hours of clearance of your cheque. The

out in clause 9.6.1.

9.6.1 The administration fee will not be payable in

respect of a claim for defective material or

workmanship of a new phone (including standard

battery and charging unit but excluding

Insurance and warranty within the policy will each have

a term of 12 months. Your confirmation of Insurance

cover will be sent to you within 30 working days after

the end of the month in which cover becomes effective.

10.3 You may request that the policy is terminated at any

time during the 12 month period in which event Orange

will refund to you a pro rata proportion of the premium

for the balance of each complete month remaining of

that period unless you have already made a claim on

the policy in which event no refund will be due.

10 term and payments – pay as you go Service Plan

10.1 When you are connected to a pay as you go service

plan which requires Orange Care to be purchased as

an optional extra the premium must be paid in

advance.

reconditioned and/or second hand phones) where

the defective material or workmanship has been

brought to Orange’s attention within 6 months of

the date of purchase of the phone.

10.2 The policy only applies to approved and branded

Orange pay as you go phones and may be purchased

for any phone within the current pay as you go range. If

you pay by credit card or debit card the policy will come

into force 24 hours after your call to request cover. If

9.6.2 For the avoidance of doubt the administration fee is

not refundable.

changes. If your rights under the policy are restricted or

removed you may terminate Orange Care on giving not

less than 10 days notice ending on an invoice date. If you

9.7 You may terminate Orange Care on or after the minimum

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11 switching between Service Plans

11.3 In the event that you wish to switch from a pay monthly

service plan which requires Orange Care to be purchased

as an optional extra to a pay monthly service plan which

includes Orange Care then from the date such switching

takes effect you will be covered by Orange Care for the

unexpired balance (if any) of any period under clause 8.1

calculated from the day your phone was first registered

on the Orange network.

rata proportion of the premium for the balance of each

complete month remaining of that period unless you have

already made a claim on the policy in which event no

refund will be due.

11.6 In the event you switch from a pay monthly service plan

inclusive of Orange Care to a pay as you go service plan

Orange Care will automatically cease.

11.1 In the event that you wish to switch from one pay

monthly service plan to another both of which include

Orange Care, or, from one pay monthly service plan to

another both of which require Orange Care to be

purchased as an optional extra then Orange Care will

continue unaffected.

11.7 In the event that you wish to switch from a pay monthly

service plan for which Orange Care has been purchased

as an optional extra Orange Care will automatically cease

but in such event you will not be entitled to any refund of

premiums paid.

11.5 In the event you switch from a pay as you go service plan

to a pay monthly service plan which includes Orange

Care then from the date such switching takes effect you

will be covered by Orange Care for the unexpired balance

(if any) of any period under clause 8.1 calculated from the

day your phone was first registered on the Orange network.

11.2 In the event that you wish to switch from a pay monthly

service plan which includes Orange Care to a pay

monthly service plan which requires Orange Care to be

purchased as an optional extra the inclusive Orange Care

will automatically cease.

11.4 In the event that you wish to switch from a pay as you go

service plan for which Orange Care has been purchased

to a pay monthly service plan which requires Orange

Care to be purchased as an optional extra Orange Care

will automatically cease. Orange will refund to you a pro

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12 claims

12.2 In certain circumstances, particularly where there is a

dispute over your claim Orange may refer the matter to

independent Chartered Loss Adjusters for investigation

and review.

customers should call 345 from their Orange Phone or

07973 100 345 from any other phone and Business

Solutions customers should call 158 from their Orange

phone or 07973 100 158 from any other phone.

13.2 If your queries or complaints regarding this Insurance are

not satisfied, you can in the second instance write to

Product Insurance, Orange PCS, Senhouse Road,

Darlington, DL1 4YG.

13.4 If you remain dissatisfied, HSBC Insurance Brokers as a

member of the General Insurance Standards Council is

also a member of a registered independent dispute

resolution scheme. They will advise you how you can

contact this scheme.

12.1 To make a claim under this Insurance you should call

150 from your Orange pay monthly phone or 07973

100 150 from any other phone if you are a pay monthly

customer. Pay as you go customers should call 451

from their Orange phone or 07973 100 451 from any

other phone. Small Business customers should call

345 from their Orange phone or 07973 100 345 from

any other phone and Business Solutions customers

should call 158 from their Orange phone or

13 complaints

13.5 Insofar as general Insurance products are concerned

Orange is monitored by HSBC Insurance Brokers

Limited who are members of the General Insurance

Standards Council.

13.1 If you have any queries or complaints regarding this

Insurance you should in the first instance address this to

Orange. Call 150 from your Orange pay monthly phone

or 07973 100 150 from any other phone. Pay as you go

customers should call 451 from their Orange phone or

07973 100 451 from any other phone. Small Business

13.3 If you are not satisfied with the way a complaint has been

dealt with you should write to HSBC Insurance Brokers

Limited, Quay West, Trafford Wharf Road, Manchester,

M17 1PL.

07973 100 158 from any other phone. Your claim

will be handled fairly and promptly.

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pay monthly terms

and conditions

Account

Contract

Line 1 and Line 2

our records of your payments and outstanding Charges, plus

your personal details.

the terms and conditions described in this leaflet which are

binding on both you and Orange for each phone you connect

to the Orange network.

Line 1 is the primary means by which you have access to the

Services. Line 2 is a second line on the same phone with its

own phone number.

definitions

Bar

a block placed by us on some or all of the Services you

normally use (except for calls to emergency services).

Charges

Customer Literature

Minimum Term

The following words and expressions shall have the

following meanings:

printed matter published by Orange which provides information

on Orange Services.

the period of 12 months commencing on the date of

Registration.

Accessories

all charges for Services, as published in our periodically

updated Price Guide.

It may be distributed with new Phones or in mailings to some

or all Orange Customers.

Monthly Billing Date

products approved by Orange which you use in conjunction

with your phone.

the day in each month on which your billing statement will be

issued after you have been connected.

Network

These include any reasonable administration charges.

Connection

Deposit

They include (without limitation) batteries, chargers, car kits,

headsets and carry cases.

refundable amount that Orange may ask you to pay before we

Connect or Re-connect you to the Network or before providing

any Service.

the process of giving you access to a Service. ‘Disconnection’

and ‘Re-connection’ have a corresponding meanings.

the public telecommunications system by which Orange

makes Services available in the United Kingdom.

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Orange Additional Services

Price Guide

Services

your Contract and the Minimum Term

optional Services (including Roaming and International Calling)

which cost extra whether they are supplied in conjunction with

Price Plans or outside Price Plans.

a publication which lists our current Charges and which is

updated from time to time.

Network and other Services, including Orange Additional

Services, provided or procured by us for you to use.

SIM

your Contract runs for at least 12 months

Price Plan

2.1 For each Phone you own, your Contract starts on the

date of Registration and has a Minimum Term of 12

months.

Orange

a bundle of airtime and supplementary Services offered by

Orange for an agreed monthly payment.

Registration

a card or other device which contains your personal telephone

number and which is programmed to allow you to access the

Network.

Orange Personal Communications Services Limited, or any

organisation that may succeed it as the assignee of this

Contract.

what happens when the minimum term ends

2.2 After the Minimum Term ends, we

will continue to supply you with Services as normal until

your Contract is terminated in any of the ways

described in Section 4.

our acceptance of your application for Services and our record

of your Customer and User data prior to Connection. Register

has a corresponding meaning.

Suspension

Phone

the temporary disconnection of Services. Suspend has a

corresponding meaning.

a mobile telephone (excluding Accessories, but including the

charging unit and SIM which remains the property of Orange)

which is approved by Orange for connection to its Network.

Roaming

User

An optional Service which allows you to use your Phone on

other operators’ networks, usually in foreign countries.

you, or another person named by you, who is authorised to

incur Charges to your Account.

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provision of Services

3.1.2 the quality of our Services may not be at its best

inside buildings or below ground.

suspension of Services if you break your Contract

3.3.2

We also reserve the right to Suspend Services if a

complaint has been made against you.

what we aim to provide in the UK

3.3 We may suspend some or all of the Services you use,

without giving you notice, if we have good reason to

believe that you haven't complied with one or more of the

terms of your Contract.

The complaint will be thoroughly investigated, and

Services will remain suspended until we know the

results of that investigation. Any complaint you

make will similarly be thoroughly investigated.

3.1 We will take all reasonable steps to make all Services

available to you at all times. The Services are only

available within the range of the base stations that

make up our Network. However, please note that:

Services may sometimes be affected by maintenance

and upgrading

3.2 The Network and the Services may from time to time

require upgrading, modification, maintenance or other

works. These may result in some or all of the Services

becoming temporarily unavailable. In such cases, we'll do

everything we can to provide alternative Services and to

keep the period of non-availability to a minimum. However,

some interruption may be inevitable.

3.3.1

If you don't pay your bill within the time stipulated in

Condition 6.2, we reserve the right to place a Bar

on all outgoing calls from your Phone (with the

exception of calls to the emergency services). This

Bar will remain in force until you've paid everything

you owe us. At our discretion, we may charge you

for Re-connection and removal of the Bar.

suspension of Orange Additional Services

3.4 We reserve the right to suspend, either temporarily or

permanently, part or all of any Orange Additional

Service on giving reasonable notice.

3.1.1 the quality and availability of Services may

sometimes be affected by factors outside our

control - such as local physical obstructions,

atmospheric conditions, other causes of radio

interference, and faults in other telecommunication

networks to which the Network is connected.

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monitoring the Services you use

your rights to terminate this Contract

4.2.2 a lump sum equivalent to the total of all the

monthly Charges still remaining on your initial

Minimum Term agreement (except in the

circumstances set out in Conditions 4.3 and

15.1). You'll be entitled to a rebate of 5% of that

total if you terminate your Contract up to and

including the first day of the eleventh month of

the Minimum Term.

terminating your Contract because Orange has

3.5 For the purposes of good management and security,

we may need to monitor the contents of any text

message you send from time to time. We may also

tape conversations between you and our customer

services for training purposes.

changed its terms

terminating your Contract after the Minimum Term

4.3 You may also terminate your Contract if we vary its

terms, resulting in an excessive increase in the Charges

or changes that alter your rights under this Contract to

your detriment.

4.1 You may terminate your Contract to expire at anytime

after the Minimum Term by giving us at least one

month's written notice. You are free to restore your

Contract throughout this notice period, should you

change your mind.

In such cases you would need to give us at least 14

days’ written notice prior to your Monthly Billing Date

(and within one month of us telling you about the

changes). However, this option does not apply if:

4.3.1 we have increased the Charges by an amount

equal to or less than the percentage increase in

the All Items Index of Retail Prices published by

roaming Services outside the UK

3.6 Roaming relies on the telecommunications systems of

foreign networks, over which we have no control.

We cannot therefore offer any guarantees about

roaming services.

terminating your Contract during the Minimum Term

4.2 You may terminate your Contract before the Minimum

Term has expired if you pay us:

4.2.1 all Charges that are due, plus

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the Central Statistical Office in the Monthly Digest

in whole or in part, by giving you written notice if:

4.4.1 you fail to pass any credit assessments which we

may reasonably consider to be necessary from

time to time;

any time after the Minimum Term has expired by

giving you at least one month's written notice.

termination of your Contract by Orange

of Statistics in any 12-month period; or

4.3.2 the variations we have made have been imposed

on us as a direct result of new legislation,

statutory instrument, government regulation or

licence; or

4.6 Orange reserves the right to terminate your Contract

immediately if:

disconnection of your Service by us without

written notice

4.6.1 you have failed to correct a breach of Conditions

6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being

given written notice to do so

4.4.2 you fail to pay any of your bills from Orange

on time;

4.5 If we have good reason for believing that you have

breached Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5, we

reserve the right to disconnect you from Network

Services without notice. In such circumstances, we

may also give you written notice that if you fail to

correct this breach of Conditions within 7 days, we

may terminate your Contract with immediate effect.

4.3.3 the variation relates solely to an Orange

Additional Service, in which case you may cancel

that Orange Additional Service in accordance

with Condition 15.1.

4.4.3 we have good reason for believing that any

information you have given us is false or

misleading;

4.6.2 you have breached conditions 6.4.1, 6.4.6 or

6.4.7 and have failed to correct that breach

within 7 days of being given written notice to do

so.

4.4.4 you become insolvent within the meaning of

Section 123 of the Insolvency Act 1986, or

bankrupt, or if we have good reason for believing

that you are unable to pay the Charges

4.4.5 in addition, we may terminate your Contract at

termination of your Contract by Orange

4.4 We may terminate your Contract immediately at any

time in respect of any or all the Phones owned by you,

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termination because Orange is no longer able to

termination and Line 2

your responsibilities

6.1.1 You will be responsible for paying all Charges

provide access to our Network

4.7 If, for reasons beyond our control, we are no longer

able to provide Network Services, we will either:

4.7.1 make arrangements for you to be supplied with

equivalent Services by another network at no

extra cost to you; or

4.8 Termination of your Contract for any reason connected

with Line 1 will result in automatic termination of Line 2.

on your Account, whether or not they have been

accrued by you personally. You will also be

responsible for any extraordinary costs incurred

in administering your Account, including

collecting any payments. If your Service has

been Disconnected, either at your request or

ours, you will remain responsible for paying any

outstanding Charges.

when your payments are due

6.1 Ordinarily we will invoice you monthly in advance for

monthly charges which are non-refundable, and

monthly in arrears for call and message charges but we

reserve the right to amend the invoicing period and

submit interim invoices to you. The Connection charge

will be included on your first invoice. Charges in

respect of Services not supplied directly by us eg

Roaming may be invoiced several months in arrears.

VAT will be added to all invoices at the relevant rate

where applicable. Payment is due when you receive

your billing statement.

after Termination

what to do after Termination of your Contract

4.7.2 accept written notice from you that you wish to

terminate your Contract. In such cases we will

refund any pre-paid Charges that have not been

used up.

5.1 Termination of your Contract is subject to you paying

us any money you owe us and us paying you any

money we owe you. After termination, it is your

responsibility to cancel any direct debits, standing

orders, credit card mandates or other authorisations

you may have given for periodic payments to be made

to us by third parties.

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penalties for overdue payments

things that you agree to do

6.4.3 not use the Services for any improper, immoral,

fraudulent or unlawful purposes or for the sending

of any communication which is of an offensive,

abusive, indecent, obscene or menacing nature;

6.4.4 not cause, nor knowingly allow others to cause,

any nuisance, annoyance or inconvenience,

whether to us or to any of our customers, by any

means including the use of the Network for

persistently sending unsolicited communications

without reasonable cause;

use with the Network, and comply with all relevant

legislation or regulation relating to their use;

6.4.7 comply with any reasonable instructions issued

by us which concern your use of the Services,

and co-operate with us in our reasonable security

and other checks (which may include us making

phone calls to you).

6.2 If payment is not made within 14 days of its due date,

we may charge interest on all sums outstanding at the

rate of 2% above the base rate of National Westminster

Bank Limited. This interest will be charged on a per

annum basis calculated daily.

6.4 Recognising that good management and security of the

Services is important to all Orange customers, you

agree that you will:

6.4.1 provide whatever proofs of your identity and

address that we consider reasonably necessary

from time to time.

payment methods

Whilst photocopy or fax copies are usually

acceptable we do reserve the right to request the

original document;

6.3 Ordinarily we will accept payment of Charges by credit

card, debit card, cheque, direct debit and electronic

transfer, but we reserve the right to refuse any payment

method if we have reasonable cause to believe such

payment will be dishonoured.

multiple users

6.4.2 keep confidential, and not disclose to any third

party, your account password or any personal

identification code, number or name issued by us

permitting access to the Services;

6.4.5 not act in a way, whether knowingly or

otherwise, which will impair the operation of the

Network or any part of it, or put it in jeopardy;

6.4.6 use only Phones and Accessories approved for

Where there are one or more Users other than you

under your Contract, you remain liable for all Charges

incurred to your Account by those Users.

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Line 2 - limitations on usage

information supplied by you

what happens if we suspect the details you give us

aren’t correct

10 credit assessments

Suspension of Services

the details you give us must be correct

9.2 If we suspect, on reasonable grounds, that information

has been supplied to us without the knowledge of the

person named, or that an application is unauthorised or

contains false particulars, we may delay Connection or

Suspend Services to your Phone while we investigate

further. Following our investigation, we will Connect or

reinstate the Services unless we have grounds to

terminate.

your application is subject to credit status

10.1 All applications for Registration and Orange Additional

Services are subject to credit assessment before we

can connect you to the Network. If our assessment of

you does not meet our normal requirements we reserve

the right to decline to Connect you or to supply Orange

Additional Services. Alternatively, we may ask you to

lodge a Deposit with us before we Connect you. If you

believe our assessment of you is incorrect, we will

review your eligibility. However, we cannot accept

responsibility for the accuracy of information provided

8.1 If we Suspend Services on Line 1, Services on Line 2 will

automatically be Suspended also.

9.1 By applying for Registration or for Orange Additional

Services, you undertake to provide your correct name,

address and other factual information.

text messages

You also confirm that:

8.2 It is not possible to send or receive text messages

on Line 2.

9.1.1 the person stated to be authorised to sign for a

company or firm is duly authorised.

9.1.2 any individual applying as a member of a

company is of full contractual capacity and is

able both to pay for the Services he or she has

requested and to meet his or her other

Talk Plan

You acknowledge that you will have no claim against us in

respect of any delay or Disconnection caused as a result

of the operation of this Condition.

8.3 You may not have a higher Price Plan on Line 2 than

you have on Line 1.

obligations under your Contract.

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from the databases of credit reference agencies. Nor

11 deposits

12 SIM Card

what to do if your SIM Card is lost, stolen or

can we accept any liability for the consequences of our

declining to Connect you.

damaged

deposits are held for 12 months

it's your responsibility to keep your SIM Card safe

12.2 You must inform us immediately if the SIM Card

supplied to you is lost, stolen or damaged. You will

remain liable for all Charges incurred until you do so.

We will send you a replacement SIM Card as soon as

reasonably practicable, but we reserve the right to

charge you for doing so.

11.1 We may request a Deposit from you:

a) before Connection

12.1 Any SIM Card we supply to you remains our property,

but it is your responsibility to keep it safe.

b) before making Orange Additional Services available

to you, or

SIM Cards are easily damaged and should be handled

with care. We will replace free of charge any SIM Card

found to be defective through faulty design or

c) before reinstating the Services after Suspension.

Deposits will be held for 12 months from the date of

receipt and then refunded. We do not pay interest on

Deposits. If you owe us money, we may set off Deposits

against the amount due to us. If there is a balance left

over in such cases, we will remit this to you either by

cheque or by crediting your Account.

workmanship. In any other circumstances, however, we

may charge for replacing it. We reserve the right to

recall any SIM Card from you at any time to enhance or

maintain the quality of the Services.

your SIM Card and other networks

12.3 The SIM Card supplied with your Phone enables the

Phone to work on our Network only - with the

exception of Phones which can access Roaming

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Services. However, after the Minimum Term we will

13 directory and Caller id

14 phones

10 days’ notice before your Monthly Billing Date

lift this restriction at your request, provided all your

payments of Charges are up to date and you pay

the current administration charge.

(subject to the terms of any promotional offers you

have accepted).

what to do if you want your number to

remain private

your phone is not a part of your Contract

14.1 Your Phone and Accessories are acquired by you

outside the terms of your Contract.

13.1 We will enter your Orange number in directories, and

our Network will allow the display of your Orange

number on receiving handsets. If you prefer not to allow

either of these options, please let us know in writing.

We do, however, reserve the right to vary the terms of

this Contract from time to time and to make changes

to your Price Plan. We acknowledge that if we do

increase the Charges, withdraw Orange Additional

Services or introduce new mandatory Charges - or if

your contractual rights are affected to your detriment -

you may terminate your Contract in accordance with

Condition 4.3. If you do not give notice within one

month of our notifying you of any change(s), you will

be taken to have accepted the change(s).

The software in the SIM Card and the Phone is either owned

by or licensed to Orange which grants you a non-exclusive

licence to use it for accessing the Services for the duration

of your Contract and not otherwise.

15 changes to your Contract

we reserve the right to make changes to

your Contract

15.1 When you Register you are asked to choose a Price

Plan and to indicate which Orange Additional Services

you require. You may switch between Price Plans and

add to or cancel Additionals by giving us not less than

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new services

16 customer literature

17 assignment of Contract and change of ownership

of phone

18 liability

15.2 We are continuously enhancing our existing Services as

well as adding new services, particularly Orange Additional

Services. Charges for, and any special terms and conditions

attached to, Orange Additional Services will be notified in

Customer Literature.

please read all the information we send you

16.1 We update our Customer Literature from time to time.

Information on various topics is mailed to Customers with

their monthly billing statements and is available on request

from us.

circumstances in which neither of us accepts liability

18.1 Except as provided in this Condition 18, neither party

shall be liable to the other, whether in contract or tort

or otherwise, for any loss or damage which is:

a) not the fault of the other party;

your Contract is personal to you

17.1 Your Contract is personal to you and you may not assign it.

However, we may at our discretion allow you to:

a) nominate a User other than yourself while you remain

primarily liable to us under your Contract.

The terms of your Contract, including Charges current

on the date when you take up the offer of any Orange

Additional Service, will apply to it, subject to any special

promotional offer made by us and accepted by you.

You are asked to read your Customer Literature and to

keep it until it is superseded. We regard you as having been

given any information if it is either:

b) indirect and/or not reasonably foreseeable.

c) loss of business, profits, savings, revenue, use or

goodwill whether caused to the other party through

any breach of your Contract or any matters arising

under it. Neither party excludes liability for negligent

acts or omissions causing death or personal injury to

any person.

b) terminate your Contract on short notice if you have

transferred title to your Phone to a new customer who

has Connected the Phone to our Network.

a) included in a mailing addressed to you;

b) in a text message sent by us to your Phone.

c) communicated directly by any means.

We may assign our rights to your Contract only if such

assignment is on terms which are at least as

advantageous to you as those set out in your Contract.

200

201

reference

maximum liability of Orange

third party, war, governmental action, or by any act or

decision made by a court of competent jurisdiction.

19 general

a) any information relating to your Contract, including

your personal financial information and details of how

you have performed in meeting your obligations

under your Contract;

18.2 Subject to Condition 18.1, we limit our legal liability up

to a maximum of three thousand pounds per claim or a

series of related claims for any loss or damage which is:

a) direct financial loss.

changes to your Contract

your maximum liability

19.1 Subject to Condition 15.2, your Contract may be varied

or amended only by the express mutual agreement of

both parties. A party seeking to rely on such variation

or amendment must produce evidence of the other

party's agreement to it.

18.4 Subject to Condition 18.1, your liability is limited to

payment of all outstanding Charges due in accordance

with the provisions of your Contract.

b) any disclosure as may be within our Data Protection

Act registration.

b) direct physical damage to or loss of property

resulting from our breach of contract or negligence

while providing Services.

c) any disclosure required as a result of an order of any

court of competent jurisdiction or by statutory

authority.

factors beyond our control

disclosure of information to third parties

19.2 You agree to the disclosure to any telecommunications

company, debt collection agency, credit reference

agency, credit or fraud monitoring scheme, security

agency or credit provider of:

18.3 We will not be liable to you if we are unable to perform

an obligation or provide the Services to you because of

any factor outside our control, including but not limited

to Acts of God, industrial action, default or failure of a

delivering communications to you

19.3 All notices to be served in accordance with your

Contract must be served by post or facsimile. We can

in addition serve notice to you by text message. They

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203

reference

will be deemed served 48 hours after they are sent,

Orange company details

pay as you go terms and conditions

Connection

or on earlier proof of delivery. All invoices and notices

served by post will be sent to the address given by

you on Registration unless you notify us of a change

to this address.

19.5 Our Company Registration Number is 2178917

and our Registered Office is at St James Court, Great

Park Road, Almondsbury Park, Bradley Stoke, Bristol,

BS32 4QJ.

the process we carry out to enable your phone to access the

Services. 'Disconnection' and ‘Re-connection' have a

corresponding meaning.

definitions

The following words and expressions shall have the following

meanings:

Literature

Any waiver, concession or extra time we may allow you

limited to the specific circumstances in which it is given

and does not affect our rights in any other way.

printed matter providing information on Services published by

Orange and distributed with new Phones or in mailings to

Customers, whether or not supplied automatically to all

Customers.

governing law

Accessories

19.6 Your Contract is to be interpreted in accordance with

the Laws of England and Wales.

goods designed for use with but not part of Phones and

approved by Orange, including (without limitation) batteries,

chargers, car kits, headsets and carry cases.

Charges

disputes between you and us

pay as you go Voucher

19.4 You may request that disputes between you and us are

referred to arbitration under our Code of Practice for

Consumer Affairs. We will supply a copy of our Code of

Practice for Consumer Affairs to you on request.

a voucher representing the cash value of airtime allowing

access to the Services which must be paid for in advance

which expression includes airtime purchased direct from

Orange by credit or debit card.

the charges for pay as you go as published in our periodically

updated list of charges (defined herein as ‘Price Guide’)

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205

reference

Network

Registration

provision of services

security reasons), or may be affected by unforeseen

events which may result in the partial or complete non

availability of the Services.

the public telecommunications system by which Orange

makes Services available in the United Kingdom.

Orange

our acceptance of your application to register individual pay

as you go Voucher, Register has a corresponding meaning.

Services

2.1 We will use reasonable efforts to make the Services

available to you at all times. The Services are available

only within the range of base stations which form the

Network. Quality and availability of the Services may be

affected by factors outside our control such as local

physical obstructions, atmospheric conditions and

other causes of radio interference or faults in other

telecommunication networks to which the Network

is connected.

We will use all reasonable efforts to provide back-up

Services and to keep all such periods of non availability

to a minimum but some interruption may be inevitable.

You Register in the knowledge of this and accept our

obligation to carry out works from time to time in the

interests of all our customers.

Orange Personal Communications Services Limited, and any

successor in business or assignee.

Phone

Network and other services, provided by us and made

available for your use.

SIM

mobile telephone (excluding Accessories but including

charging unit and SIM which remains the property of Orange)

approved by Orange for connection to its Network.

Price Guide

card or other device, bearing a unique telephone number

programmed to allow a Phone to access Network Services.

Suspension

2.3 We may from time to time tape conversations between

you and our customer services for training purposes

only. For the purposes of good management and

security, we may need to monitor the contents of any

text message you send from time to time.

the temporary discontinuance of Services.

User

publication listing our current Charges, updated from time

to time.

2.2 The Network and the Services may from time to time

require upgrading, modification, maintenance and other

works (including but not limited to works required for

you or another person notified by you to us as authorised

to use your Phone.

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207

reference

2.4 We may Suspend the Services in whole or part at any

time without notice if you do not comply with any of

these terms and conditions or if any money owed by

you to us, whether in relation to Services or not,

remains unpaid.

the periods set out in the Price Guide and/or Customer

Literature current as at the date of Registration.

Voucher or you have not made chargeable calls from

your phone or received incoming calls on your phone.

For the avoidance of doubt calls shall include but not be

limited to voice calls, data calls and text messaging.

On disconnection your mobile telephone number will be

reassigned. On reconnection you will be assigned a new

mobile telephone number.

our rights to terminate your service

3.2 In the event that the cash value of airtime forming part of

free airtime given to a Customer in accordance with 3.1

above is not used within the relevant validity period stated

in Condition 3.1 such unused airtime will be forfeited.

3.3 Notwithstanding that you use all of a pay as you go

Voucher or that the free airtime given to a Customer in

accordance with 3.1 above expires your Phone will

continue to be capable of receiving incoming calls for the

periods set out in the Price Guide and/or Customer

Literature current as at the date of expiry.

4.1 We may Disconnect your phone and refuse to Re-

connect it at any time in whole or in part immediately

by notice in writing to you if:

2.5 We shall investigate all complaints made whether by or

against you and reserve the right to Suspend the

Services if a complaint has been made against you

pending the results of investigation of the complaint.

4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of

these terms and conditions provided that where

such failure is capable of remedy you have not

taken such remedial steps as we shall have

required within 7 days of our giving you notice

of such failure; or

Any remaining credit on your pay as you go Voucher will

be reinstated if you reconnect. You can reconnect your

phone without having credit on your pay as you go

Voucher.

pay as you go Vouchers

3.5 No cash credits will be given for unused pay as you go

Vouchers. Credit or Debit card payments are subject to

our policy on acceptance in force from time to time.

4.1.2 for whatever reason we are unable to provide

the Services.

3.1 Free airtime given to the customer on initial registration of

their new pay as you go phone (if any) shall be valid for

3.4 We will disconnect your phone if during the previous six

months you have not Registered a new pay as you go

208

209

reference

your responsibilities

persistent sending of unsolicited communications

without reasonable cause;

supplied by you

delay or Disconnection caused as a result of the

operation of this Condition 6.2.

5.1 Recognising that good management and security of

the Services is important to all Orange customers you

agree that you will:

5.1.3 not act in a way, whether knowingly or otherwise,

such that the operation of the Network or any

part of the Network will be jeopardised or

impaired;

6.1 By applying for Registration you represent to us that

the name, address and other factual information which

you provide to us are correct.

SIM Card

5.1.1 not use the Services for any improper, immoral,

fraudulent or unlawful purposes or for the

sending of any communication which is of an

offensive, abusive, indecent, obscene or

menacing nature;

6.2 You acknowledge that if we suspect on reasonable

grounds that information has been supplied to us

without the knowledge of the person named or that an

application is unauthorised or contains false particulars,

for the protection of our Customers and the Network,

we may delay Connection or Disconnect Services to

your Phone while we investigate further. If our

7.1 Any SIM Card we supply to you remains our property

but it is your responsibility to keep it safe. SIM Cards

are easily damaged and should be handled with care.

We will replace any SIM Card found to be defective by

reason of faulty workmanship or design free of charge

but may charge for replacing or renewing a SIM card in

any other circumstances. We reserve the right to recall

any SIM Card from you at any time to enhance or

maintain the quality of the Services.

5.1.4 only use a Phone and Accessories approved for

use with the Network and comply with all relevant

legislation or regulation relating to its use;

5.1.5 comply with any reasonable instructions issued

by us which concern your use of the Services

and co-operate with us in our reasonable security

and other checks (which may include us making

phone calls to you).

5.1.2 not cause, nor knowingly allow others to cause,

any nuisance annoyance or inconvenience

whether to us or to any of our customers which

shall include the use of the Network for the

suspicions prove groundless we will Connect or Re-

connect Services immediately. You acknowledge that

you will have no claim against us in respect of any

210

211

reference

7.2 You must inform us immediately in the event that a SIM

Card is damaged. We will send you a replacement SIM

Card as soon as reasonably practicable but we reserve

the right to charge you for doing so.

directory and caller ID

conditions. Any insurance or warranty arranged by us

of which you may previously have had the benefit will

no longer be valid.

your Phone or if you do so make a request on the expiry

of the 30-day period if you do not during that period

request the re-instatement of the pay as you go Voucher.

8.1 Unless you inform us otherwise when you Register your

first pay as you go Voucher, we may make appropriate

directory entries and our Network may allow the display

of your telephone number on receiving handsets.

9.3 You must inform us immediately in the event that the

SIM Card or your Phone is lost or stolen. In order to

take advantage of the provisions of Condition 9.4 you

may inform us if at any time your Phone requires repair.

9.4 Upon receipt of notification under Condition 9.3 we

may at your request Suspend Services for a maximum

period of 30 days whilst you make arrangements to

obtain an alternative phone.

7.3 The software in the SIM and the Phone is either owned

by or licensed to Orange which grants you a non-

exclusive licence to use it for accessing the Services

and not otherwise.

10 changes

10.1 We reserve the right to vary these terms and conditions

and the Charges from time to time.

phones

7.4 The SIM Card supplied with your Phone enables the

Phone to work on our Network only. We will lift this

restriction at your request, subject to our current policy

relating to the same and provided you pay the current

administration charge.

9.1 Your Phone and Accessories are acquired by you

outside of the operation of these terms and conditions

and, as between you and Orange, are your property.

9.2 Any insurance or warranty relating to your Phone must

be purchased by you separately of these terms and

11 customer literature

9.5 In the event that you fail to make a request as permitted

by Condition 9.4 then any current pay as you go

Voucher will lapse when you report the loss or theft of

11.1 We update our Customer Literature from time to time.

You are asked to read your Customer Literature and to

keep it until it is superseded.

212

213

reference

We regard you as having been properly notified of any

whether any statement or representation is properly

authorised you should contact Orange customer

services immediately.

12.2 We may assign our rights and obligations under these

terms and conditions only if such assignment is on

terms which are at least as advantageous as those set

out herein.

through any breach of your Contract or any

information if it is either included in a mailing addressed

to you or in a text message sent by us to your Phone.

You are asked to ensure that when contacting Orange

customer services with queries you rely on current

Customer Literature.

matters arising under it.

Neither party excludes liability for negligent acts

or omissions causing death or personal injury

to any person.

12 assignment and change of ownership of phone

13 liability

11.2 Orange cannot accept responsibility for offers related to

the provision of its Services made elsewhere than in its

own advertisements or publications or for any

promises, representations, waivers, indulgences or

other purported variations of these terms and

12.1 For your security, we will not knowingly Re-connect a

Phone owned by you to our Network at the request of

someone other than you unless it is at least six months

since you last Registered a pay as you go Voucher or

the person requesting Re-connection is able to

correctly identify your account password.

13.2 Subject to Condition 13.1, we limit our legal liability up

to a maximum of three thousand pounds per claim or a

series of related claims for any loss or damage which

is:

13.1 Except as provided in this Condition 13, neither party

shall be liable to the other, whether in contract or tort

or otherwise, for any loss or damage which is:

13.1.1 not the fault of the other party;

13.2.1 direct financial loss.

conditions unless confirmed in writing by an authorised

employee of Orange. If you are in any doubt as to

13.1.2 indirect and/or not reasonably foreseeable.

13.1.3 loss of business, profits, savings, revenue, use

or goodwill whether caused to the other party

13.2.2 direct physical damage to or loss of property

resulting from our breach of contract or

negligence while providing Services.

214

215

reference

13.3 We will not be liable to you if we are unable to perform

an obligation or provide the Services to you because of

any factor outside our control, including but not limited

to Acts of God, industrial action, default or failure of a

third party, war, governmental action, or by any act or

decision made by a court of competent jurisdiction.

13.4 Subject to Condition 13.1, your liability is limited to

payment of all outstanding Charges due in accordance

with the provisions of your Contract.

14 general

how you have performed in meeting your

obligations under your Contract;

14.5 Any waiver, concession or extra time we may allow you is

limited to the specific circumstances in which it was

given. It does not affect our rights under these terms and

conditions in any other way.

14.1 Subject to Condition 10 these terms and conditions may

only be varied or amended only by the express mutual

agreement of both parties and the party seeking to rely

on such variation or amendment must produce evidence

of the other party’s agreement to it.

14.2.2 any disclosure as may be within our Data

Protection Act registration.

14.2.3 any disclosure required as a result of an order of any

courtofcompetentjurisdictionorbystatutoryauthority.

14.3 All notices under these terms and conditions will be sent

to the address given by you on Registration unless you

notify us of a change to this address. Any notice from us

to you will be deemed served 48 hours after posting or

an earlier proof of delivery.

14.6 You may request that certain disputes between you and

us are referred to arbitration under our Code of Practice

for Consumer Affairs, except for all disputes concerning

the operation of Condition 10 of these terms and

conditions which shall always be referred to arbitration.

We will supply a copy of the Code to you on request.

14.2 You agree to the disclosure to any telecommunications

company, debt collection agency, credit reference

agency, credit or fraud monitoring scheme, security

agency or credit provider of:

14.2.1 any information relating to your Contract, including

your personal financial information and details of

14.4 All notices to be served in accordance with these terms

and conditions must be served by text message,

electronic mail or by post or facsimile.

216

217

reference

14.7 Our Company Registration Number is 2178917 and our

downloadable games terms

1.3 By downloading the Game the player agrees to be

bound by these Terms and Conditions

will be subject to additional charges.

Registered Office is at St James Court, Great Park Road, and conditions

Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

2.2 The charges for submitting your high score are based

on messages sent from the player’s phone, which are

currently charged at 10p per message whilst in the UK.

This charge will apply even if you have SMS remaining

in a monthly or other bundle. Any submission of high

score whilst outside the UK will be subject to additional

charges at the foreign network rates. Similar charges

may apply in respect of certain actions such as

1.4 You can only download the Game in the United

Kingdom, the Game may be downloaded in some

foreign countries, however this is dependent on this

service being supported by the foreign network.

14.8 The operation of these terms and conditions shall be

interpreted in accordance with the Laws of England and

Wales.

eligibility

1.1 Each downloadable mobile phone game from Orange

Games (“the Game”) is open to any UK resident age 16

years or over who has phone of a type which is both

listed on the orange.co.uk/games website and

registered on the Orange network in the United

Kingdom (“the Phone”).

cost

2.1 The cost of downloading each Game in its basic form

is currently charged at £1.50. For certain games,

additional levels or stages may be available for

unlocking an individual character or feature.

2.3 Orange reserves the right to change these costs, and

will publish any changes on www.orange.co.uk/games

Any continued use of the Game after such publication

means that you will be deemed to have accepted such

1.2 Only one player can be registered for the Game

per phone.

download and these will be charged at 50p per level or

stage, any downloading of the Game outside the UK

218

219

reference

changes. You will only be charged for complete

You must not enter into any unlawful, inaccurate, vulgar or

inappropriate detail at the point of registration for the prizes.

general

5.2 Orange accepts no liability for the temporary

downloads. If your download should not be completed

you will not be charged.

non-availability of its network, loss, late receipt or non-

readability of any transmission or other communications.

5.3 Orange reserves the right to amend these Terms and

Conditions from time to time. Any alteration or addition

to these Terms shall take effect immediately once

posted on www.orange.co.uk/games. Any continued

use of the Game after such publication means that you

will be deemed to have accepted such changes.

5.4 We reserve the right to cease provision of the Game at

any time.

5.1 Under no circumstances will Orange or any of the other

parties involved in the provision of the Game, be liable

for any losses, damages, costs or expenses arising

from or in any way connected with any errors, defects,

interruptions, malfunctions or delays in the provision of

the Game. We agree to rectify any such problems in

the Game which are notified to us as soon as we

reasonably can. If you do notice a fault or error in the

Game, please notify Orange customer services.

conditions attaching to Prizes

the prizes

Prizes are not transferable. All prize descriptions not illustrative

and not definitive. Further details available on written request

submitted to Orange with a stamped self-addressed envelope.

Certain Games may have prizes for those with highest scores,

or who win tournaments. Details of any such prizes will be

displayed at www.orange.co.uk/games

Orange reserves the right to offer an alternative prize of equal

or greater value at any time.

Orange’s decisions regarding prize winners shall be final and

no correspondence will be entered into by Orange. Details of

winners will be made available by Orange on written request.

The prizes may themselves be subject to other terms and

conditions, depending upon their nature.

5.5 Only one Game may be stored on your phone at any

time, in addition to the Game already stored on your

phone at the time it is registered to the Orange network.

No cash alternative is available in whole or part.

220

221

reference

5.6 The downloading of the Game is subject to availability

and may be affected by the volume of users from time

to time or by network congestion. Orange’s Standard

Network Terms and Condition continue to apply in

parallel with these Terms and Conditions.

All trademarks and trade names are the properties of their

respective owners. All rights are reserved by the respective

owners.

Declaration of conformity

We hereby declare that [all essential radio test suites have

been carried out and that] the above named product is in

conformity to all essential requirements of Directive

1999/5/EC.

For the following product: GSM900/GSM1800 Dualband

Digital Portable Cellular Telephone SGH-E800

: Samsung Electronics C0., Ltd, 94-1

5.7 You must only use the Game for your own personal

use, and not for any commercial purpose.

Imsoo-Dong, Gumi City, Kyung-Buk, Korea, 730-350

to which this declaration relates, is in comformity with the

following standards and/or other normative documents.

The conformity assessment procedure referred to in Article

10 and detailed in Annex[* *] of Directive 1999/5/EC has

been followed with the involvement of the following Notified

Body(ies):

5.8 You agree only to access, download and use the Game

in accordance with Orange’s security measures relating

to its network and billing, and the source code of the

Game, and will not attempt to circumvent such security

measures.

Safety: EN 60950:2000

EMC:

EN 301 489-01 v1.3.1 (2001-09)

EN 301 489-07 v1.1.1 (2000-09)

EN 50360:2001

BABT, Claremont House,

34 Molesey Road, Walton-on-

0168

SAR:

Thames, KT12 4RQ, UK

Identification mark: 168

EN 50361:2001

Network: EN 301 511 v9.0.2 (2003-03)

222

223

reference

The technical documentation kept at: Samsung Electronics

see the warranty card or contact the retailer where you

purchased your phone.

Euro QA Lab which will be made available upon request.

Samsung Electronics Euro QA Lab., Blackbushe Business

Park, Saxony Way, Yateley, Hampshire, GU46 6GG, UK.

2004.04.06

index

In-Seop Lee / S. Manager

* * It is not the address of Samsung Service Centre. For the

address or the phone number of Samsung Service Centre,

224

index

Call history

Call length

Calls

Conference calls

Copy contacts

Games

126

Alarm clock

117

Answering

Barring

Answer Phone

see Orange Answer Phone

Answer a call

Declaration of conformity

223

Home screen

Conference

Divert

Dialling

Fixed

Make a

Speed

Information menu

see Orange Information menu

Infrared

Redial

Divert a call

Bookmarks

Waiting

Directory Enquiries

see Orange Directory Enquiries

114

Caller groups

Caller id

Camera

Charging

International services

Pay monthly customers

Pay as you go customers

Network selection

138

140

143

Calculator

120

117

Calendar

Fixed dialling

226

227

index

Internet menu

Message alert

Minute minder

Missed call alert

Mute

Orange Care

133

100

Copy

see Orange Internet

Orange Internet

Orange Plus

Delete

Keylock

Orange service directory

Phone keys

Photo

Orange Text Media services

Orange Information menu

Orange 177

Photo library

Photo Messaging

Predictive text

Orange Answer Fax

Orange Answer Phone

Answer Phone Call Return

Answer Phone PIN

checking from any other phone

Messages

123

Language selection

109

Line 2

Orange 277

Loudspeaker

Orange World

Redialling

Ring tone

Memory mate

Personal greeting

Shortcuts

Phonebook

107

Create a contact

228

229

index

Text messages

Send

Safety

148

135

106

Wap

Security codes

Silence

Write

see Orange World

Wap games

Attach a picture or sound

Use a template

Time and date

128

SIM Card insert

SIM Card PIN

Speed dialling

Stopwatch

132

119

122

Store a name and number

Voice Media

see Orange 177

Volume

Taking a second call

Text Media

see Orange Text Media

230

231

contact Orange

Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at

www.orange.co.uk for more details. The three-digit numbers in Orange can be called from any phone by adding the prefix 07973 100.

www.orange.co.uk

helpful booklets

pay monthly customers

pay as you go customers

Billing Enquiries

Orange Care

Customer Services

152†

434

150†

Customer Services (Enquiries) 451*†

Visit the Orange website to find out more about Orange

products and services, buy accessories from the Orange

shop and if you are a pay as you go customer register with

Orange online.

If you would like to receive a free booklet containing useful

information on an Orange product or service call the Orange

Literature request line on 07973 973 970 from any phone or

if you are pay as you go customer 650 from your Orange

phone. The following booklets are available:

Information Line

Literature Request Line

Lost or Stolen

452

650*

07973 100 451†

434

International Directory

Enquiries

Literature Request Line

Lost or Stolen

118 880*

Orange Care

07973 973 970*†

07973 100 150†

177* or 277*

Orange Multi Media

Registration

Talk Time balance

To top up your Talk Time

177* or 277*

0800 079 0006

453

Orange Multi Media

450†

Orange Explain Answer Phone

all Orange customers

Orange Explain Answering Services

Orange Explain Care Terms and Conditions

Orange Explain International Services

Orange Explain Orange Data Access

Orange Explain Services and Charges

Orange Explain Text Messaging

Orange Accessories Line

Directory Enquiries

Emergency Services

Operator Services

0500 178 178

118 000*

999 or 112

100†

Orange services

International Calling Helpline 159

Every Phone

330

435

156

Wildfire Activation Line

Orange Business Customer

Services

Wirefree Enquiry Line

158

■

Chargeable services available with your Orange phone.

Charged at BT ‘F’ rate if you call from a BT fixed line phone.

Some calls are free from your Orange phone unless

you have an Orange Value Promise Service Plan.

†

232

233

For further information about Orange products and services please visit our website at the address below.

The information contained in this user guide is correct at the time of going to press, but Orange reserves the right

to make subsequent changes to it and services may be modified, supplemented or withdrawn. June 2004.

product or service names referred to in this user guide are trade marks of Orange Personal Communications

Services Limited.

Orange Personal Communications

Services Limited.

PO Box 10

Patchway

Bristol

BS32 4BQ

www.orange.co.uk

PCN –D0452 ISSUE 1 Z : h 15

Produced by Clear the explanation agency

GH68-05205A (Rev. 1.0)

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