Samsung Baby Monitor Snh 1010n User Manual

Samsung SmartCam  
User Manual  
SNH-1010N  
Contents  
Never use the product near bath tub, sink, washing machine and in wet basement to  
avoid moisture.  
The product is designed for indoor use.  
GETTING STARTED  
The product is not designed for medical monitoring, and requires a grown-up’s  
protective supervision on its use.  
Key Features ………………………………………………… 4  
Basic Information …………………………………………… 6  
To avoid overheating of the product, do not expose the product to direct sunlight; do  
not install or use near a heat source such as heater, radiator, cooking devices (ex:  
electric stove or oven) and other warming devices (ex: audio amplifier, TV, etc.).  
Make sure to keep ventilated while using the product.  
INSTAllATION &NETWORk CONNECTION  
Avoid pillar or furniture that may block ventilation, when installing the product.  
Make sure to use the power adaptor provided. If used with unidentified adaptor, it may  
damage the product. The power adaptor must be used with regular household electric  
supply.  
Installation …………………………………………………… 8  
Network Connection and Settings…………………………… 11  
Avoid sharp, pointed objects around the adaptor’s cable, not to damage the cable.  
Be warned and never hold the cable’s stripped part when connecting / disconnecting  
the adaptor to/from the wall outlet.  
MONITORING  
To avoid entangled cable lines, avoid using cable extension for adaptor’s power cord.  
Registration …………………………………………………… 13  
Live Video …………………………………………………… 18  
Set up ………………………………………………………… 20  
Event Alarm………………………………………………… 27  
Information …………………………………………………… 28  
The product’s servicing is allowed only to authorized Samsung Techwin’s service  
personnel.  
When using the product for children’s care, be careful to keep the product out of  
children’s reach.  
The product partially contains component which might cause respiration difficulty.  
Accessories and small parts of the product should be stored keeping out of children’s  
reach.  
The product is not designed to replace responsibility of human supervision on children.  
APPENDIx  
The product is not equipped with device of immediate notification to adult with  
accidental/sudden children‘s move; it requires periodic checks and human  
supervision.  
Specifications ………………………………………………… 30  
Troubleshooting ……………………………………………… 33  
This appliance and its antenna must not be collocated or operation in conjunction  
with any other antenna or transmitter. A minimum separation distance of 20 cm must  
be maintained between the antenna and the person for this appliance to satisfy the  
RF exposure requirements.  
Key Features  
Easy to install  
- With the help of WPS (WiFi Protected Setup), wireless sharing and easy  
connection are enabled.  
and install the program without a separate installer program.  
Remote monitoring  
- Whenever and wherever if you are in the Internet enabled environment,  
remote monitoring is ready for you.  
GettinG Started  
01  
- PC, laptop or smart phone can be used for monitoring.  
Real-time alarm  
- Detect motion and sound before outputting the alarm in real time via  
Google Talk Messenger or with smart phone.  
Cloud Storage  
key Features  
4
- Upload the event video and images to the user’s YouTube (video) or Picasa  
(images) account automatically.  
Product and Accessories  
5
- Anytime anywhere you can enjoy the video and images stored in the cloud  
storage.  
Basic Information  
6
Two-way Audio  
Product At a Glance  
6
- With the built-in speakers and microphone, you can make Two-way  
communications.  
However, it is available only with the smart phone. (Not applicable to the  
PC or laptop computer.)  
SNS (Social Networking Service) Alarm supported  
-
Provide the event alarm (message, video, image) via YouTube, Picasa or Twitter.  
- Share special video footage and images with your friends.  
IR Flash  
- In a low contrast scene, you can use IR Flash for the monitoring purpose.  
· English  
Product and Accessories  
Check for above components when opening the product package.  
01  
Camera  
Power Adaptor  
Quick Start Guide  
License Information  
Warranty Card  
Bracket  
Double-sided Tape  
Network Cable  
`
Please save the packaging. you will need the serial number later to register the camera.  
n
Basic Information  
Product At a Glance  
Front View  
High quality camera lens  
Built-in IR lEDs for night vision  
Power status lED  
Red: Power On, Boot-up in process  
White: Camera ready  
Yellow: Privacy mode enabled  
Magenta: Updating firmware  
WiFi status lED  
Flashing White: Searching for wireless network  
Steady White: Wireless network connected  
Off: Connected via network cable  
Built-in Mic  
Bottom View  
Holes for wall mount bracket  
Built-in speaker  
· English  
Side View  
01  
WPS Button  
Used to connect to the Wireless  
Access Point  
Press and hold for 3sec to  
initiate WPS mode  
Privacy Button  
Press for 3sec to stop  
transmitting video/audio  
Press and hold for 10sec to  
reset the camera to default  
settings  
Rear View  
DC 5V Power Input  
Network port  
Used if WPS is not supported on  
the Wireless Access Point or if  
you do not have a Wireless  
Access Point  
Installation  
Precautions  
1. Install the camera in a place where the WiFi signal can be reached and without  
interference.  
inStallation &  
2. Keep it away from humidity such as around the humidifier.  
3. Keep it away from the direct sunlight, strong light or dust; install it in a place  
with clear view.  
network ConneCtion  
02  
4. Do not install it in a place where there are a lot of obstacles.  
5. Keep the lens clean at all times.  
Wipe off the dust with a soft cloth.  
6. Switching between day and night time is done according to detection result of  
the luminance sensor on the left side.  
Installation  
8
Precautions  
8
9
9
Desktop mounting  
Wall mounting  
Power Supply  
10  
Network Connection and Settings 11  
Precautions  
11  
11  
12  
12  
Connecting via network cable  
Connecting via WiFi without WPS feature  
Conneting using WiFi WPS feature  
· English  
Wall mounting  
Desktop mounting  
1. Use a double-sided tape to secure the bracket to  
a desired position.  
1. Place the camera in a desired position  
on the surface.  
`
`
`
You can use the screws to tighten the camera. (not  
included)  
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The double-sided tape cannot be reused after being  
used once.  
02  
2. Adjust the camera’s shooting angle as appropriate.  
Keep the installation surface clean before attaching  
the double-sided tape to the bracket.  
Otherwise, the adhesive force may be deteriorated,  
causing a fall of the camera.  
`
`
Do not put excessive force.  
Otherwise, it may cause damage  
to the camera.  
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If you use the camera in contact  
with the base unit, this may  
cause noise on the video. It is  
advisable to use the camera in a  
5º to 10º tilt.  
2. Fit the protruding points (x2) of the bracket into the corresponding holes  
of the camera before turning clockwise to fix the camera.  
3. Connect the power  
cable.  
`
When done, remove the protective film from the lens.  
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3. Adjust the camera’s shooting angle as appropriate (left and right) and  
tighten the screws on the bottom of the bracket.  
5. Plug in the power cable and arrange the cables through the bracket  
holes.  
`
You can also use a coin or flat-head screwdriver to tighten them.  
`
When done, remove the protective film from the lens.  
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Power Supply  
4. Adjust the camera’s shooting angle (top  
and bottom).  
Plug-in the camera power adapter to the wall outlet and connect the camera as  
shown.  
`
`
Do not put excessive force. Otherwise, it  
may cause damage to the camera.  
n
If you use the camera in contact with the  
base unit, this may cause noise on the  
video. It is advisable to use the camera in a  
5º to 10º tilt.  
`
Make sure to use the provided power adaptor. Otherwise, the product may not  
operate properly.  
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`
`
It will take about 1min for the camera to boot-up completely.  
When the boot-up is complete, the power LED color will change from red to white.  
10 · English  
Network Connection and Settings  
Precautions  
Connecting via network cable  
The wireless network access may fail, depending on the communications environment.  
If you do not have a Wireless Access Point, you must connect the camera using LAN  
cable directly to your home router.  
For details about the network settings and password, contact your network  
administrator or service provider.  
02  
For a specific Internet service requiring user authentication, you may not access the  
service. If this is the case, contact the service provider.  
1. Connect the network cable to the camera and to the home router as shown  
below.  
Do not access the unauthorized network.  
The farther the distance from the Wireless Access Point, the longer time the network  
connection may take.  
<Hub>  
If you fail to access the selected wireless network, try a different Wireless Access  
Point to make access.  
<Modem>  
Internet Service  
For more information about the router or the wireless connection, refer to the  
documentation of the router or contact the router manufacturer.  
OR  
If the camera is connected to a multiple-Wireless Access Point network environment,  
some video packets may be lost, depending on the network traffic load.  
According to the network policy (blocking UDP) of the service provider, the video  
transmission can be limited to 7 minutes.  
`
It is recomend to set the router to DHCP(Dynamic Host Configuration Protocol)  
server. If you want to use static IP address, please refer to <wired network> on  
page 21.  
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In addition to the above two situations, you may encounter a network delay or  
interruption due to the network conditions.  
This product has gone through the compatibility test with worldwide top ranking  
routers in the market but you may still have a problem in compatibility with some  
conventional routers or other routers manufactured by other than the industry leading  
companies.  
11  
Connecting via WiFi without WPS feature  
Conneting using WiFi WPS feature  
What is WPS?  
If you want to connect the camera using a non-WPS Wireless Access Point, change  
the network setting to Wire and try the wireless network.  
WPS enables to make connection between the camera and the Wireless Access  
Point with a simple click of the button.  
1. When you apply the power, the power status LED is lit red, and it will change  
to white when the booting is completed.  
1. Use the network cable (LAN cable) to connect the LAN port of the unit to the  
LAN port of the Wireless Access Point.  
2. Press the WPS button on the camera for 3sec and the WiFi status LED will flash rapidly.  
Press the WPS button on the Wireless Access Point within 2min.  
WPS Button  
WPS Button  
<Wireless Access Point>  
Internet Service  
<Modem>  
<Wireless Access Point>  
<Modem>  
Wi-Fi  
Indicator LED  
2. Register and select the camera according to guide of 03. Monitoring.  
3. Set your wireless network environment using the guideline <Wireless  
Network> on page 22.  
Internet Service  
3. The WiFi status LED will become steady white once the camera is connected  
to the Wireless Access Point. (may take up to 30sec).  
`
`
When the wireless network settings are completed, remove the LAN cable.  
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If you fail to connect to the Internet service, contact the service provider for  
details.  
4. If the WiFi status LED (white) is not lit, repeat steps 2 through the end and  
check it again.  
`
`
If the Wireless Access Point do not support WPS or you do not have wirelss  
router, please go to Wired Connection.  
If no WPS button is displayed or visible on the display, see the Wireless Access  
Point’s manual or contact the manufacturer of your Wireless Access Point for  
technical assistance.  
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`
`
On some routers, you may need to log in to the web interface and click on an  
on-screen button to activate the WPS feature.  
If you fail to connect to the Internet service, contact the service provider for details.  
12 · English  
Registration  
Once you register the product with the site, you can monitor the camera video on the  
PC or laptop computer.  
Web browser requirements  
Windows  
Mac  
- Windows XP ,7 supported  
MonitorinG  
Registration  
03  
MAC OS X Snow Leopard or  
higher is supported  
- Safari  
- Internet Explorer 8, 9  
(The 64-bit is not supported.)  
03  
13  
- Firefox  
- Mac Chrome, Firefox  
- Chrome  
Web browser requirements  
Starting SmartCam  
13  
13  
Starting SmartCam  
live Video  
18  
Monitoring options  
19  
1. From your PC, launch your web browser.  
3. Select preferred language.  
Set up  
20  
Basic Info  
Network  
Time  
Alarm & Notification  
Alarm Schedule  
20  
21  
23  
23  
26  
4. Click <Sign up> or <Starting SmartCam>.  
Event Alarm  
27  
Information  
28  
My Account  
Support  
28  
29  
1ꢀ  
Plug in installation  
You need to install your plug in to automatically search for cameras connected  
to the network and view the video in your camera.  
3) Click <Install> to begin the installation.  
`
`
If you login or click <Starting SmartCam> in a PC where the plug in is not  
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installed, the installation message window will pop up.  
When you install the plug in, the web browser will be terminated and you need  
to launch it again.  
1) Click <Download Plug-in>, run the setup file.  
4) Installation has completed.  
For Windows  
2) Click <Next>.  
1ꢁ · English  
For Mac  
2) Click <Continue>.  
4) Enter password, and click <Install Software>.  
03  
3) Click <Install>.  
5) Installation has completed.  
1ꢂ  
5. Provide the requested information, and click <Sign Up>.  
6. According to the network connection and setting, click <Next> when the  
camera LED turns into White.  
7. Select the serial number of the camera to be added from the camera search  
ID: Create the user ID and click the <Check ID>.  
list.  
Fill in the user ID in 8 ~ 14 alphanumeric characters and ‘.’.  
If the camera is not found, enter the serial number manually.  
Password: Create a password between 8 to 14 characters using both letters and  
numbers.  
8. Click <Next>.  
Confirm Password: Please enter the password again for confirmation.  
Name: Enter the user name.  
E-mail: Enter the correct email address as it is used for reference in case you  
forgot the user ID or password.  
Country: Please select your country.  
* Check <Agree> to the terms and conditions of service and the privacy policy.  
`
`
Serial number can be found the label on the side of the packaging or on the  
rear of the product.  
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The computer and the camera has to be on the same network router to auto  
detect the cameras.  
1ꢃ · English  
9. Create <Camera Name> and <Camera password>.  
12. Select your Wireless Network from the list.  
10. Click <Next>.  
13. Enter the password of your Wireless Network and click <Next>.  
03  
Display Strings  
`
`
The camera password is used to block the unauthorized access to your camera.  
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Create camera password using alphanumeric characters between 1 to 8 without  
any space.  
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If your Wireless Network is hidden, select <Other Wi-Fi Networks (not listed)>.  
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To display the password, select <Display Strings>.  
11. After adding the camera, click <Yes> in the wireless network setup pop-up  
window.  
14. Click <Ok>.  
1ꢄ  
15. Unplug the network cable from the camera and the router.  
Live Video  
16. Click <Finish> if the <Finish> button is activated.  
1. Select a camera from the camera list at the upper left hand of the screen.  
17. Once the camera is successfully registered, you can check the camera in the  
camera list.  
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The gray icon indicates the camera is inactive so you cannot monitor it right now.  
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2. Enter the camera password and click <Apply>.  
`
`
Check <Remember> to connect the camera without entering the camera password.  
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If you want to change the Camera password, please refer to <Basic Info> on  
page 20.  
1ꢅ · English  
Item  
Description  
Monitoring options  
Enlarges current video to the maximum size of the monitor.  
Supported by Internet Explorer only.  
Full screen  
4
5
1
2
3
4
If you set Night Vision to <ON>, the camera will be automatically  
converted to Night Vision mode.  
If you set Night Vision to <OFF>, the camera will not be  
converted to Night Vision mode, and it will operate in a color  
mode.  
Night Vision  
If it is converted to a black/white mode in the dark when Night  
Vision is <ON>, the IR lighting will automatically operate.  
Flip  
You can flip over the video image.  
6
7
Capture Image  
Saves a picture of current live image you are viewing.  
Select frame rate based on your network speed.  
03  
If the bandwidth provided by the cable service provider is  
lower than recommended, you may encounter a blurry image  
or a temporary loss of video signal.  
Network Speed  
8
5
11  
10  
6
7
When enabled, you can hear what’s happening around the  
camera.  
Sound  
9
8
9
Brightness  
You can adjust the brightness of the screen image.  
10  
Adjust the volume of the built-in microphone and speaker of the  
camera as appropriate.  
Item  
Description  
If you set the microphone to ‘0’, you will not hear the sound from  
the live video and it is not recorded by the alarm of YouTube  
or Picasa. Note that the Two-way audio transfer function is  
available only with the smart phone application.  
Default Camera  
Delete Camera  
Set the default camera to monitor in the camera list.  
Delete the registered camera.  
1
2
Audio  
11  
Cancel remembering  
camera password  
Cancel remembering the camera password.  
3
1ꢆ  
Network Speed  
Profile Name Resolution Frame rate  
Set up  
Recommended  
bandwidth  
Low Speed Network  
Mid Speed Network  
VGA  
VGA  
5 fps  
768Kbps  
1Mbps  
Basic Info  
10 fps  
20 fps  
High Speed Network VGA  
1.5Mbps  
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What is Relay Mode?  
Depending on your network connection, peer to peer connection may not be  
available.  
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If you cannot make a peer to peer connection, the camera should be connected  
in relay mode. In this case, the video will be played for the first seven minutes,  
and if you want to see additional video, the camera has to be connected again.  
Relay mode is added feature where the video from the camera is transmitted to  
Samsung server then retransmitted to the user’s computer  
samsungsmartcam. com”, go to support page, and refer to “Troubleshooting”  
on it.  
1
2
3
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4
`
`
If you display more than one live video with the Web browser, they can be  
overlapped in some portion. It is recommended to use one browser at one time.  
The Night Vision video produces a different visibility according to the distance  
between camera and subject.  
Item  
Description  
Serial number You can confirm the serial number.  
1
2
3
4
Camera  
password  
Click the <Modify>, you can change the Camera password.  
Enter the current private Key, and type a new Camera password.  
Camera Name Click the <Modify> button, you can change the camera name.  
Firmware  
Version  
You can check the current version and the latest version of your camera  
S/W.  
20 · English  
Network  
`
`
If you change the camera password, you will be logged out and return to the camera  
password input page.  
Keep the camera password in a safe place as it is used for viewing the live screen of  
the camera or for changing the display settings.  
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<Wired Network>  
Firmware update  
If the currently used S/W is not of the latest version, update it.  
If you are using the latest version, then the firmware will not be activated.  
1) Click <Firmware>.  
1
2
03  
2) Click the <  
> icon to update the firmware.  
Item  
Description  
If you select “Dynamic IP Address”, the IP address will be  
obtained automatically.  
Dynamic IP Address  
Static IP Address  
1
2
You must manually provide the information of: IP address, subnet  
mask, gateway, DNS server address.  
3) When the firmware update is finished, the camera will reboot.  
`
`
`
Use the cable network if possible to update the firmware.  
If the power is off during the update, it will cause a fatal damage to the product.  
The duration of the firmware update depends on the size of the firmware file and the  
network connection speed.  
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21  
<Wireless Network>  
`
`
If any of the manual settings is wrong, the network settings will not be applied.  
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If you have both cable and wireless network connections simultaneously, the  
cable network connection is prioritized.  
`
Press WPS to set the network connection to Wireless regardless of the current  
network settings. When the system reboots, it will switch to Cable if the cable  
network connection is already established.  
1
2
`
`
If you switch from the current wireless connection to the cable connection, the  
network will switch to cable connection accordingly.  
For more information about the router or the wireless connection, refer to the  
documentation of the router or contact the router manufacturer.  
3
4
Item  
Description  
Wireless On/ Wireless Off You can select to activate or deactivate the wireless network connection.  
1
2
You will see a list of APs (Access Point) available. Select a desired  
AP (Access Point) list  
one from the list of APs (Access Point).  
If you select a secured AP (Access Point), you must enter the  
AP (Access Point)  
password before you can access the network.  
password  
3
4
For the password, contact your network administrator.  
If your SSID is hidden, select the type of security you have. Enter  
the name of the SSID and the password.  
Hidden SSID  
`
If you select a non-secured AP (Access Point), you just can access the network  
without providing a specific password.  
If you entered a wrong password, you cannot access the network whatsoever.  
When the wireless network settings are completed, remove the LAN cable. If  
you do not remove the LAN cable, the wireless network will not be available.  
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`
`
`
Ask your network administrator what the password is.  
22 · English  
Time  
Alarm & Notification  
Camera has ability to send event notifications when motion or audio is detected.  
1
2
3
4
5
1
03  
Item  
Description  
Item  
Description  
Time  
Confirm the camera’s time.  
Select your region.  
1
2
3
4
5
Specify whether to trigger the alarm or not, and specify the sensitivity.  
The higher the sensitivity is, the subtler motion/audio events will be  
detected.  
Alarm  
Time Zone  
Display Time  
Automatic Time  
1
notification  
If you want to send alarms to YouTube/Picasa/Gmail when an event  
occurs, login to your Google account.  
Select time format on display.  
It will display the current time to which the summer time is not  
applied.  
`
If camera is capturing a close object, the video analysis capability may degrade.  
In the following cases, the video analysis function may not produce a proper  
result on the default event and motion detections.  
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Daylight Saving  
Time  
Check this option if you live in a country or region where  
DST(Daylight Saving Time) is applied.  
- The object color or brightness is similar to the background.  
-
Multiple movements continue occurring at random due to a scene change or other reasons.  
- A fixed object continues moving in the same position.  
- An object hides other objects behind.  
- Two or more objects overlap or one object divides in multiple portions.  
- Too fast object (for a proper detection, one object should be found overlapping  
between contiguous frames).  
`
The time will synchronize with the NTP(Network Time Protocol) server  
automatically.  
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`
`
`
For this, Internet connection is required.  
You need to set the timezone correctly to obtain the exact time setting.  
The time displayed without Internet connection may not be accurate.  
-
Reflection / blur / shadow due to a strong light such as direct sunlight, illumination, or headlamp.  
- In severe snow, rain, wind or in dawn / dusk.  
- A moving object comes close to the camera.  
2ꢀ  
<Picasa> Notification  
<Google> setting  
After clicking <Google>, select your email address and password.  
The setting is required if you want to use YouTube/Picasa/Gmail.  
Automatically uploads a image to your private Picasa account.  
1.  
2.  
3.  
4.  
Select the Google.  
<YouTube> Notification  
Check <Use> of Picasa.  
Automatically uploads 30 second clip to your private YouTube account.  
Enter your Gmail address and password.  
Click <Save to Google>.  
1.  
2.  
3.  
4.  
Select the Google.  
Check <Use> of YouTube.  
Enter your Gmail address and password.  
Click <Save to Google>.  
`
`
`
If your Google email ID and password are saved, check the use of Picasa only.  
If you have set the private setting of the video image, no image will be found in portal sites.  
Refer to the policy of Picasa for the maximum number of uploaded images.  
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`
You can check the recorded video at the YouTube homepage “Video  
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ManagerUploaded”.  
`
`
`
`
Note that depending on the policies of YouTube, the video may not be uploaded.  
If setting to “public”, the video may be exposed to the public.  
It is advisable to create and use one YouTube account for each camera.  
Even when you have set the YouTube alarm, the video will not be transferred if  
the event alarm is not set to Enabled (see page 27).  
`
If a continuous motion is detected or the audio alarm occurs, the camera can  
recognize the next event only after the uploading to YouTube is completed.  
(In other words, it does not recognize any event until the YouTube upload is  
finished.)  
2ꢁ · English  
<G-mail> Notification  
<Twitter> Notification  
When an event is detected, the notification message is sent to the user’s Twitter  
account.  
The event alarm is sent through Gmail.  
1.  
2.  
3.  
Select the Google.  
1.  
Select the Google.  
2.  
3.  
4.  
5.  
6.  
Click <Request URl>.  
Click <Access Twitter>.  
Twitter web page will pop-up for authorization.  
Click on <Authorize app> to get the Access Token.  
You will see the pin number generated. Copy the pin numbers and go back to  
the camera page and paste the pin number in the Access Token section.  
Check <Use> of Gmail.  
Enter your Gmail address and password.  
4.  
5.  
Click <Save to Google>.  
If you want to add an email address for alerts, enter the email address  
and click on <Add>.  
7.  
Click <Apply.>  
6.  
Click on <Save>.  
03  
<Receiver  
email address>  
`
If your Google email ID and password are saved, check the use of Picasa only.  
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`
The alarm notification will be sent to the specified user account via Twitter.  
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2ꢂ  
Push alarm Notification  
Alarm Schedule  
The push alarm is provided through the web viewer and mobile app in which the camera  
is registered.  
Set the desired time to activate alarms for the selected time period.  
1
2
- If this is set to Enabled, the video and image link recorded in YouTube and Picasa  
will be transferred to the listed friends in real time in the event of an alarm.  
- The video/image alarm will be transferred only if you have set the YouTube and  
Picasa enabled. Otherwise, no alarm will be triggered.  
Item  
Description  
Check if an alarm occurs at a specified day of the week for a  
-
You will have no video displayed if you don’t have any YouTube ID and access a private content.  
Only Scheduled Time specified time period. It activates in operated mode when the  
1
2
alarm occurs.  
- Even when you access the YouTube site, no video will be played automatically.  
Be sure to click the Play icon to play a video.  
If you fail to play the video, log into the YouTube site and install Flash Player and try again.  
Always check if an alarm occurs. It activates in operated mode  
Always  
when the alarm occurs.  
- The Friend list will have user IDs registered at the Web site  
notified to the respective smart phones via the Web site.  
- If you want to receive the notification with Google Talk, follow the instructions below  
to configure the Google Talk settings.  
2ꢃ · English  
Event Alarm  
You can check the event alarm.  
3
4
1
2
03  
5
Item  
Description  
Delete all the event alarms on the date.  
Select an event and double click on it. The video will be played.  
Delete by dates  
Play Video  
1
2
Video can be played only if you are logged into the Google  
account where you uploaded the video.  
Delete All  
Delete all the event alarms for thirty days.  
Displays the number of events occurred in the 30 day list.  
Arrange the event list by event types.  
3
4
5
Display Events  
Arrange by types  
`
Even if you delete the event in the event alarm page, the event in YouTube or  
Picasa will not be deleted.  
n
2ꢄ  
My Account  
Information  
`
If you want to change your information, click < > icon and move to  
Account” page and select an item (password and/or email address) and make  
changes as necessary.  
n
2ꢅ · English  
Support  
You can download the Samsung SmartCam mobile app and user guide.  
03  
`
lf you want to know more information of camera, move to “Support” page.  
n
2ꢆ  
Specifications  
Specifications  
Item  
SNH-1010N  
Sensor  
Imaging Device  
Lens  
VGA 1/6 inch CMOS  
Appendix  
04  
Focal Length (Zoom Ratio)  
Angular Field of View (D/V/H)  
Focus Control  
2.17mm  
64.5°/ 41.0°/ 50.0°  
Fixed  
Lens Type  
3 Plastic lens  
Pan / Tilt / Rotate  
Pan Range  
-35°~35° (Manual)  
0°~150° (Manual)  
Specifications  
30  
Tilt Range  
Specifications  
Product Appearance  
30  
32  
Operational  
On Screen Display (Web  
Browser, Local page)  
English, French, Germany, Spanish, Taiwan, Korean  
Troubleshooting  
33  
Day & Night  
OS  
Support (IR LED 940nm 8EA, 3m distance)  
Linux  
Audio Detection  
Motion Detection  
White Balance  
Support  
Video Motion Detection  
Auto  
ꢀ0 · English  
Item  
SNH-1010N  
Item  
SNH-1010N  
iPhone 4/5, Galaxy S2/S3 (Recommended Smartphone)  
iPad 2/3, Galaxy Note 10.1 (Recommended Tablet PC)  
Network  
Ethernet  
Wireless  
Mobile application support  
RJ-45 (10/100BASE-T)  
Environmental  
WiFi 802.11 b/g/n  
Support WPS Button  
H.264, MJPEG  
Operating Temperature /  
Humidity  
0°C ~ +40°C (+32°F ~ +104°F)/ 20% ~ 80% RH  
WPS (WiFi Protected Setup)  
Video Compression Format  
Electrical  
Input Voltage / Current  
Power Consumption  
CPU & Memory  
Mechanical  
5V DC / 2.2A  
Resolution  
640x480, 320x240  
20fps (640x480)  
04  
Max. 6W  
Max. Framerate  
H.264: Compression Level  
MJPEG : Quality Level Control  
TI DM365 (216Mhz), SDRAM:256MB, NAND : 128MB  
Video Quality Adjustment  
Audio Compression Format  
Audio Communication  
G.711  
Color  
Body : White and Gray  
Ø80mm, Height : 29.46mm  
80g  
Two-way Audio (Built-in Microphone, Speaker)  
Dimension  
TCP/IP, DHCP, SMTP, DNS, RTSP, RTCP, RTP,  
HTTP, TCP, UDP, STUN, XMPP, SIP, UPnP/NAT-PMP  
, ICE, SNTP, IPv4/v6, ICMP  
Protocol  
Weight  
Streaming Method  
Max. User Access  
Unicast  
5 users at Unicast Mode  
Supported Browser :  
Windows XP, 7 (Internet Explorer 8, 9, Firefox, Chrome),  
MAC OS X Snow Leopard (Safari)  
Web Viewer  
ꢀ1  
Product Appearance  
ꢀ2 · English  
Problem  
Action  
Troubleshooting  
Video will not be  
played in event  
alarms.  
Event video will be uploaded in confidential mode. Login to the  
Google account where you uploaded the video.  
-
If you encounter a problem with your system, see the table below to solve the problem  
as quickly and easily as possible. Please follow the instruction below:  
Move to Setup Alarm & Notification and adjust the sensitivity  
as necessary.  
-
-
Problem  
Action  
From the Alarm & Notification setup, configure the YouTube  
notification settings.  
(See page 24 of the manual)  
Move to “Log-in page -> Forgot your ID/Password?”, and enter  
the registered e-mail address to which we will send you the user  
ID and/or a new password.  
It can be spammed out depending on the policy of the email server.  
After logged in, it is advisable to change the temporary password  
provided.  
-
The camera video  
is not uploaded to  
YouTube.  
I forgot my user  
ID/password.  
YouTube has different service policies according to the country.  
The policy for your country may prohibit uploading to YouTube.  
Please first check the YouTube policy for your country.  
-
-
According to the YouTube policy, it may limit the uploading size.  
Check the allowable free space of your YouTube account, and if  
insufficient, delete the exiting video clips or increase the upper limit.  
If you encounter a frequent turnoff of the wireless Internet LED,  
this may be caused by an improper place for the wireless Internet  
network. Come closer to the AP and try again.  
If the wireless network is unstable, you can still make connection  
via the cable network.  
-
-
I failed to connect  
wirelessly with  
the camera.  
Move to Setup Alarm & Notification and adjust the sensitivity  
as necessary.  
-
-
04  
From the Alarm & Notification setup, configure the Picasa  
notification settings.  
(See page 24 of the manual)  
- Check if the entered serial number matches with the label on the  
bottom of the camera.  
The capture  
images in the  
camera will not  
be uploaded to  
Picasa.  
- Please re-enter the valid private key and try again.  
- If the problem persists, reset the camera to the factory default and  
start all over again.  
(To reset the camera to the factory default, press and hold the  
Privacy button on the side of the camera. The camera will reboot  
when the factory reset is completed.)  
Picasa has different service policies according to the country. The  
policy for your country may prohibit uploading to Picasa. Please  
first check the Picasa policy for your country.  
-
-
After logged in, I  
failed to register  
the camera.  
According to the Picasa policy, it may limit the uploading size.  
Check the allowable free space of your Picasa account, and if  
insufficient, delete the exiting images or increase the upper limit.  
Check if the front LED on the camera turns on.  
If the wireless LAN LED turns off, follow the applicable instructions  
to make the wireless LAN connection using WPS.  
If the problem persists even if the wireless LAN LED turns off,  
move the camera near the wireless AP and try again.  
If you use the cable LAN network, the wireless LAN LED should  
turn off. If the cable LAN is connected, the product will be  
connected to the server automatically by the AP.  
-
Move to Setup Alarm & Notification and adjust the sensitivity  
-
-
Notification from  
the camera is not  
transferred to  
Twitter.  
-
as necessary.  
The camera is  
registered, but  
is not ready  
for network  
From the Alarm & Notification setup, configure the Twitter  
notification settings.  
(See page 25 of the manual)  
-
-
connection.  
ꢀꢀ  
Problem  
Action  
The video from the camera will be affected by the illumination of  
the installation site of the camera. This is why the video from the  
camera looks lost if the camera is installed in a low illumination  
environment.  
-
-
The video from  
the camera is  
temporarily lost.  
The video from the camera can be delayed according to a  
network delay. Please check if the camera is installed in a place of  
proper wireless Internet communications.  
Click the Voice icon in the video playback page, or check if the  
voice is turned On in your smart phone app.  
-
-
No sound is  
output from the  
video.  
Depending on the policy of the Internet service provider, the  
sound output may not be supported. (in either 3G UDP or Relay  
mode)  
You must create a new Camera password.  
-
-
I forgot my  
Camera  
password.  
Press and hold the Privacy button in the rear of the product for at  
least 5 seconds to reset to the factory default.  
After the factory reset, access the camera and set the Private key again.  
-
-
I want to change  
my password  
and/or email  
address.  
After logging in, click <  
> icon and move to the “Account”  
page, select an item (password and/or email address) and make  
changes as necessary.  
Camera will be  
connected in a  
relay mode.  
Check the UPnP setting of the router.  
-
Maintain the network upload speed at 500Kbps or higher.  
-
ꢀꢁ · English  
Samsung Techwin cares for the environment at all product manufacturing stages,  
and is taking measures to provide customers with more environmentally friendly  
products.  
The Eco mark represents Samsung Techwin’s devotion to creating environmentally  
friendly products, and indicates that the product satisfies the EU RoHS Directive.  
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)  
(Applicable in the European Union and other European countries with separate collection systems)  
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with  
other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items  
from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.  
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for  
environmentally safe recycling.  
Business users should contact their supplier and check the terms and conditions of the purchase contract.  
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.  
SALES NETWORK  
SAMSUNG TECHWIN CO., LTD.  
Samsungtechwin R&D Center, 701, Sampyeong-dong, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, 463-400  
TEL: +82-70-7147-8740~60, FAX: +82-31-8018-3745  
SAMSUNG TECHWIN AMERICA Inc.  
100 Challenger Rd. Suite 700 Ridgefield Park, NJ 07660  
Toll Free : 1-877-349-3149  
SAMSUNG TECHWIN EUROPE LTD.  
Samsung House, 1000 Hillswood Drive, Hillswood Business Park  
Chertsey, Surrey, UNITED KINGDOM KT16 OPS  
TEL : +44-1932-45-5300 FAX : +44-1932-45-5325  

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