Operating Instructions
Troubleshooting
1
2
3
4
5
6
7
8
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
Important
❒ Media differ according to manual.
❒ The printed and electronic versions of a manual have the same contents.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered
with, or prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy/Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
i
❖ Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
❖ Other manuals
• Quick Reference Copy Guide
• Quick Reference Fax Guide
• Quick Reference Printer Guide
• Quick Reference Scanner Guide
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
ii
Manuals for This Machine......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
Indicators................................................................................................................3
When a Job Is Not Performed.............................................................................10
When a Message Is Displayed............................................................................15
When Memory Is Full ...............................................................................................24
Adjusting the Volume..........................................................................................25
When a Message Is Displayed............................................................................27
When You Need to Cancel a Transmission .............................................................38
When an Error Report Is Printed ........................................................................39
Error Mail Notification...............................................................................................41
Error Report (E-Mail)................................................................................................41
Server-Generated Error E-mail ................................................................................41
For Windows XP Home Edition................................................................................45
When a Message Is Displayed............................................................................46
Status Messages......................................................................................................46
Alert Messages ........................................................................................................47
Checking the Error Log ............................................................................................49
When You Cannot Print.......................................................................................50
When the Data In Indicator Does Not Light Up or Flash..........................................52
Other Printing Problems .....................................................................................53
iii
When Stored Files Cannot Be Accessed.................................................................60
When You Cannot Browse the Network to Send a Scan File ..................................60
When the TWAIN Driver Cannot Be Started............................................................60
When Stored Files Cannot Be Edited ......................................................................61
Operation Is Not Possible When Messages Appear................................................61
When a Message Is Displayed............................................................................62
Loading Paper......................................................................................................73
Loading Paper into Paper Trays ..............................................................................73
Changing the Paper Size.....................................................................................77
Changing the Paper Size in the Paper Trays...........................................................77
Adding Toner........................................................................................................81
Removing Toner.......................................................................................................82
Inserting Toner.........................................................................................................82
Adding Staples.....................................................................................................84
500-Sheet Finisher...................................................................................................84
1000-Sheet Finisher.................................................................................................85
Replacing the Stamp Cartridge ..........................................................................86
Removing Jammed Paper...................................................................................89
Locating Jammed Paper ..........................................................................................90
When A Is Lit............................................................................................................91
When B Is Lit............................................................................................................91
When C Is Lit............................................................................................................91
When D Is Lit............................................................................................................92
When P Is Lit............................................................................................................92
When R Is Lit............................................................................................................93
When Y Is Lit............................................................................................................93
When Z Is Lit............................................................................................................94
Removing Jammed Staples ................................................................................95
500-Sheet Finisher...................................................................................................95
1000-Sheet Finisher.................................................................................................96
iv
8. Remarks
Where to Put Your Machine ................................................................................97
Machine Environment ..............................................................................................97
Moving......................................................................................................................98
Power Connection....................................................................................................99
Access to the Machine...........................................................................................100
Maintaining Your Machine ................................................................................101
Cleaning the Exposure Glass.................................................................................101
Cleaning the Exposure Glass Cover......................................................................102
Cleaning the Auto Document Feeder.....................................................................102
INDEX....................................................................................................... 103
v
vi
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel.
1
2
1. When the Machine Does
Not Operate As Wanted
This chapter describes basic troubleshooting procedures.
Indicators
This section describes the indicators that light when the machine requires the
user to remove misfed paper, or add paper, toner, or staples.
d: Add Staple indicator
ples”.
D: Add Toner indicator
B: Load Paper indicator
Appears when paper runs out. See p.73 “Loading Pa-
per”.
x: Misfeed indicator
Appears when a misfeed occurs. See p.89 “Removing
Jammed Paper”.
3
When the Machine Does Not Operate As Wanted
When the Function Status Indicator Lights
Up in Red
1
When the function status indicator lights up in red, press the corresponding
function key, and then refer to the following table.
Problem
Cause
Solution
Documents and reports
do not print out.
The paper output tray is Remove the prints from the tray.
full.
Documents and reports
do not print out.
There is no paper left.
Add more paper. See p.73 “Loading Pa-
per”.
An error has occurred.
The function whose indi- Record the code number shown in the
cator is lit in red is defec- display and contact your service repre-
tive.
sentative. See “When a Message is Dis-
played” of each chapter.
You can use other functions normally.
The machine is unable to A network error has oc-
•
Check the displayed message and
take an appropriate action. See
“When a Message is Displayed” of
each chapter.
connect to the network.
curred.
•
Check that the machine is correctly
connected to the network, and that
the machine is correctly set. See
“Network Settings”, General Set-
tings Guide.
•
•
Contact the administrator.
If the function status indicator is still
lit in red even after trying to solve
the problem as described here, con-
tact your service representative.
p.46 “When a Message Is Displayed”
p.59 “Troubleshooting When Using the Scanner Function”
p.62 “When a Message Is Displayed”
“Network Settings”, General Settings Guide
4
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
1
This section describes common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
Problem
Cause
Solution
This message appears
when you turn on the op-
eration switch or change
the toner bottle.
Wait for the machine to get ready.
“Please wait.” ap-
pears.
Although the copier
Functions other than the Wait a little longer.
screen appears when the copier function are not
machine is turned on us- yet ready.
ing the main power
switch, it cannot be
switched to another
screen by pressing the
{Facsimile} or {Scanner}
key.
The machine has just
been turned on and the
Functions other than the Wait a little longer.
copier function are not
User Tools screen is dis- yet ready. Time required
played, but the User
Tools menu has items
missing.
varies by function. Func-
tions appear in the User
Tools menu when they
become ready for use.
The display is off.
The screen contrast knob is Set the screen contrast knob to the light
turned to the dark position. position to see the display panel properly.
See “Control Panel”, About This Machine.
The display is off.
The display is off.
The machine is in Energy Press the {Energy Saver} key to cancel
Saver mode.
Energy Saver mode.
The operation switch is
turned off.
Turn on the operation switch.
Nothing happens when
the operation switch is
turned on.
The main power switch Turn on the main power switch.
is turned off.
Memory is full.
There are too many
Press [Delete File] to delete unnecessary
scanned pages or stored documents.
files: hard disk capacity
is exceeded.
5
When the Machine Does Not Operate As Wanted
Problem
Cause
Solution
The main power indica- This occurs in the follow- Close the exposure glass cover or ADF,
tor continues blinking
and does not turn off
when pressed.
ing cases:
and check if the machine is communicat-
ing with a computer.
•
The exposure glass
cover or ADF is open.
1
•
The machine is com-
municating with ex-
ternal equipment.
•
The hard disk is active.
Original images are
printed on the reverse
side of the paper.
You have loaded the pa- Load paper correctly. Load paper into
per incorrectly.
Tray 1-4 with the print side up, and into
the LCT or bypass tray with the print
side down. See p.76 “Orientation-fixed
paper or two-sided paper”.
Misfeeds occur frequently. The tray's side guides are
not locked.
•
Remove the paper. See p.89 “Remov-
ing Jammed Paper”.
•
locked. See p.77 “Changing the Pa-
per Size”.
Misfeeds occur frequently. The tray's end guide is
not set properly.
•
•
Remove the paper. See p.89 “Remov-
ing Jammed Paper”.
erly. See p.77 “Changing the Paper
Size”.
Misfeeds occur frequently. You may have loaded pa-
per of a size not shown
•
•
Remove the paper. See p.89 “Remov-
ing Jammed Paper”.
on the paper size selector.
When using paper of a size that can-
not be detected automatically, use
Tray Paper Settings to set the paper
Paper”, About This Machine.
An error message re-
When a misfeed message Clear misfed paper, and then open and
mains, even if misfed pa- appears, it remains until close the front cover. see p.89 “Remov-
per is removed.
you open and close the
cover as required.
ing Jammed Paper”.
An error message re-
mains, even if consuma- HDD is not installed.
This may occur if the
Press the {Start} key.
bles are replaced and/or
misfed paper is removed.
Cannot print in duplex
mode.
You cannot use paper in For duplex printing, select Tray 1-4 in
the bypass tray for du-
plex printing.
copier mode or with the printer driver.
Cannot print in duplex
mode.
[1 Sided Copy] is selected Select [2 Sided Copy] for Paper Type: Tray
for Paper Type: Tray 1-4. 1-4. See “Paper Type: Tray 1-4”, General
Settings Guide.
6
When You Have Problems Operating the Machine
Problem
Cause
Solution
Cannot print in duplex
mode.
Duplex printing cannot
be done with thick pa-
Select a paper type that allows duplex
printing. See “Paper Type: Tray 1-4”,
per, OHPtransparencies, General Settings Guide.
or labels selected as the
paper type.
1
The user code entry dis- Users are restricted by
Enter the user code (up to eight digits),
play appears.
user management.
and then press [q].
The Authentication dis-
play appears.
Basic Authentication,
Windows Authentica-
Enter your login user name and user
password. See “When the Authentica-
tion, LDAP Authentica- tion Screen is Displayed”, About This
tion orIntegration Server Machine.
Authentication is set.
The use of the function is Contact the administrator.
restricted to authenticat-
ed users only.
“You do not have
the privileges to
use this func-
tion.” appears.
This user code is not al- Press the
lowed to use the function that the display goes off, and then press
{
Energy Saver
}
key. Confirm
“You do not have
the privileges to
use this func-
tion.” continues to be
displayed even though
you have entered a valid
user code.
selected.
the
{
Energy Saver key again. The display
}
will return to the user code entry dis-
play. When printing under the copier or
printer function, press the
key only after printing has finished.
{
Energy Saver
}
Authentication failed.
The entered login user
name or login password rect login user name and login password.
Inquire the user administrator for the cor-
is not correct.
Authentication failed.
The machine cannot per- Contact the administrator.
form authentication.
You have tried to delete Files can be deleted by the person who
files without the authori- created the file. To delete a file which
“The selected
file(s) which you
do not have ac-
cess privileges
to could not be
deleted.” appears.
ty to do so.
you are not authorized to delete, contact
the person who created the file.
7
When the Machine Does Not Operate As Wanted
❖ Document Server
Problem
Cause
Solution
The number of scanned
pages exceeds the capac- [Store File]. Scanned data is stored as a
ity per file of the Docu-
ment Server.
To store scanned pages as a file, press
“Scanned pages
exceeded max.
number. Do you
want to store the
scanned pages as
a file?” appears.
1
file in the Document Server. If you do
not want to store scanned pages, press
[No]. Scanned data is deleted.
You forgot your pass-
word.
You cannot access a pro- Contact the administrator.
tected file without enter-
To delete the files stored in the docu-
ing the password.
ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently
delete every single file, make sure the
document server does not contain any
files you want to keep. See “Delete All
Files in Document Server”, General Set-
tings Guide.
You cannot find out what You may not be able to
Check the date or time column in the
is stored in a file.
ascertain the contents of Document Server: Select Files to Print
a file simply from the file display.
name.
You cannot find out what You may not be able to
Check document content by printing its
is stored in a file.
ascertain the contents of first page. Press the line of the document
a file simply from the file in the Document Server: Select Files to
name.
Print display, and then press [Print 1st
Page] followed by the {Start} key.
Memory frequently be-
comes full.
The document server
memory is full.
Delete unnecessary files. On the file se-
lection display, select unnecessary files,
and then press [Delete File]. If this does
not increase available memory, do the
following.
•
Switch to the scanner display, and
then delete unnecessary files stored
under the scanner function.
•
Switch to the printer display, and
then delete unnecessary files stored
under Sample Print, Locked Print,
Hold Print, or Stored Print.
You want to check print You can print a single
Check print quality by printing out only
quality before making a
large print run.
copy without specifying the first set using the {Sample Copy} key.
the setting again.
The Copy or Scanner
function is in use.
To cancel a job in progress, first press
[Exit], and then press the {Copy} key or
{Scanner} key. Next, press the
“Original is be-
ing scanned by
another func-
tion.” appears.
{Clear/Stop} key. When the message
“[Stop] key was pressed.” ap-
pears, press [Stop].
8
When You Have Problems Operating the Machine
Note
❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper up side down. Also, to prevent paper from curling, lay pa-
per on a flat surface, and do not lean it against the wall.
1
Reference
“Control Panel”, About This Machine
“When the Authentication Screen is Displayed”, About This Machine
“Copy Paper”, About This Machine
“Tray Paper Size: Tray 1-4”, General Settings Guide
“Paper Type: Tray 1-4”, General Settings Guide
“Delete All Files in Document Server”, General Settings Guide
9
When the Machine Does Not Operate As Wanted
When a Job Is Not Performed
If you are not able to carry out your job, it may be that the machine is being used
by another function.
1
Wait until the current job is completed before trying again. In certain cases, you
can carry out another job using a different function while the current job is being
performed. Performing multiple functions simultaneously like this is called
“Multi-accessing”.
Combination Chart
❖ Function Compatibility
The chart shows Function Compatibility when print priority is set to “Inter-
leave”. See “Print Priority”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote
switching (of the scanner) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→: Operation is performed automatically once the preceding operation ends.
×: The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.)
Mode after you select Copy
Facsimile
Printer
Mode before you select
Copy
Operations
for Copying
Stapling
×
×
×
→ →
→
→
→
*1 *1 *1
*5
*2
*2
*2
*2
*2
*2
*2
*2
*4
*4
Sort
→ →
*1 *1 *1
10
When a Job Is Not Performed
Mode after you select Copy
Facsimile
Printer
1
Mode before you select
Interrupt
Copying
Operations
for Copying
Copying
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
→
→ → ×
× →
→
Facsimile Transmission
Operation/
Manual Recep-
tion Operation
Scanning an
original for
Memory
Transmission
Memory
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
→
Transmission
*3 *3 *3 *7
*3
Immediate
Transmission
×
×
→
*3
*3
*3
Memory Re-
ception
→
*3 *3 *3 *7
*3
Printing Re-
ceived Data
×
→
*7
*7
*3
Printer
Data Reception
Sort Print
Stapling
→ → →
→ →
→ →
→
×
*5
*4 *4
*4
Scanner
Operations
for scanning
Scanning
×
×
×
×
×
×
×
×
×
×
×
×
×
×
11
When the Machine Does Not Operate As Wanted
Mode after you select Copy
Facsimile
Printer
1
Mode before you select
Document
Server
Operations
for Docu-
×
×
×
×
×
×
ment Server
Scanning a
Document to
Store in Doc-
ument Server
Printing
from Docu-
ment Server
Printing
×
×
×
×
×
→ →
*6 *6 *6
DeskTop-
→
Binder Pro- from Docu-
*4
fessional/
Lite
ment Server
Sending a
Facsimile
→
*3 *3 *3 *3
from Docu-
ment Server
Web Docu- Printing
ment Server
→
*4
*1
Simultaneous operations are only possible after the preceding job documents are all
scanned and [NextJob] appears.
You can scan a document after the preceding job documents are all scanned.
When multiple lines are available, select a line which is currently not in use. Other-
wise, operation will not be possible.
During stapling, printing automatically starts after the current job.
Stapling is not available.
Simultaneous operations become possible after you press [NextJob].
During parallel receptions, any subsequent job is suspended until the receptions are
completed.
*2
*3
*4
*5
*6
*7
12
When a Job Is Not Performed
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒ A machine with the 500–sheet finisher installed cannot accept other jobs
while printing with the stapling operation.
1
❒ A machine with the 1000–sheet finisher installed, that is printing with the sta-
pling operation on paper larger than A4 size, starts the subsequent job (for
which Shift Sort Tray is specified as the output tray) only after the current
print job finishes.
❒ While printing is in progress, scanning using another function may take more
time.
Reference
“Print Priority”, General Settings Guide
13
When the Machine Does Not Operate As Wanted
1
14
2. Troubleshooting When
Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function
problems.
When a Message Is Displayed
This section describes the machine's main messages. If other messages appear,
Important
❒ For messages that are not listed here, see p.5 “When You Have Problems Op-
erating the Machine”.
Message
Cause
Solution
An irregular original is
placed.
Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto
Reduce/Enlarge function. See “Sizes dif-
ficult to detect”, Copy/Document Serv-
er Reference.
Cannot detect
original size.
An irregular original is
placed.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed.
Place your originals.
Cannot detect
original size.
Original is not placed in a Change the orientation of the original.
proper orientation.
Check original
orientation.
An irregular paper size is If you press the {Start} key, copy will
Check paper
size.
set.
start onto the selected paper.
A size of paper for which Select a proper paper size. See “Supple-
Rotate Sort is not availa- mentary Information”, Copy/Docu-
Rotate Sort is
not available
with this paper
size.
ble is selected.
ment Server Reference.
The Staple function can- Select a paper size that can be used with
not be used with the pa- the Staple function. See “Supplementary
Cannot staple
paper of this
size.
per size selected.
Information”, Copy/Document Server
Reference.
The Duplex function can- Select a proper paper size. See “Supple-
not be used with the pa- mentary Information”, Copy/Docu-
Duplex is not
available with
this paper size.
per size selected.
ment Server Reference.
The number of copies ex- You can change the maximum copy
ceeds the maximum copy quantity. See “Max. Copy Quantity”,
Maximum number
of sets is nn.
quantity.
General Settings Guide.
(“nn” indicates the max-
imum number of sets.)
15
Troubleshooting When Using the Copy Function
Message
Cause
The number of scanned
pages exceeds the capaci- a file, press [Store File]. The originals are
ty per file of the Docu-
ment Server.
Solution
If you want to store scanned originals as
Scanned pages
exceeded max.
number. Do you
want to store the
scanned pages as
a file?
stored as a file in the Document Server. If
you do not want to store any scanned
originals, press [No]. Scanned data will
be cleared.
You selected the Maga-
Make sure originals for the Magazine or
Magazine or
2
zine or Booklet function Booklet function are scanned using the
for originals scanned us- same function.
ing different functions,
Booklet mode is
not available
due to mixed im-
age mode.
such as copy and printer.
The Document Server
function is in use.
To cancel a job being processed, press
[Exit], and then press the {Document Serv-
er} key. Next, press the {Clear/Stop} key.
When the message “[Stop] key
was pressed. Stop storing?”
appears, press [Stop].
Cannot copy.
Original is be-
ing scanned by
another func-
tion.
This user code is not al-
lowed to use the function
selected.
Contact the administrator.
You do not have
the privileges
to use this func-
tion.
This user code is not al-
lowed to use the function and you cannot switch the screen, press
selected.
If the message continues to be displayed
You do not have
the privileges
to use this func-
tion.
the {Energy Saver} key. Confirm that the
display goes off, and then press the {En-
ergy Saver} key again. The display will
return to the user code entry display.
When printing under the copier or print-
er function, press the {Energy Saver} key
only after printing has finished.
The entered login user
name or login password rect login user name and login password.
is not correct.
Inquire the user administrator for the cor-
Authentication
has failed.
The machine cannot per- Contact the administrator.
form authentication.
Authentication
has failed.
You have tried to delete Files can be deleted by the person who
files without the authori- created the file. To delete a file which
The selected
file(s) which
you do not have
access privileg-
es to could not
be deleted.
ty to do so.
you are not authorized to delete, contact
the person who created the file.
16
When a Message Is Displayed
Message
Cause
Solution
The destination list is be- Wait until the message disappears. Do
ing updated from the not switch off the power while this mes-
Updating the
destination
network using SmartDe- sage is displayed.
viceMonitor for Admin.
Depending on the
number of destinations
to be updated, there may
be some delay before you
can resume operation.
Operations are not possi-
displayed.
list... Please
wait. Specified
destination(s)
or sender's name
has been
2
cleared.
Reference
p.5 “When You Have Problems Operating the Machine”
“Max. Copy Quantity”, General Settings Guide
“Sizes difficult to detect”, Copy/Document Server Reference
“Placing Originals on the Exposure Glass”, Copy/Document Server Reference
“Supplementary Information”, Copy/Document Server Reference
17
Troubleshooting When Using the Copy Function
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too
high.
Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
2
Copies appear dirty.
The reverse side of an
Auto Image Density is
not selected.
Select Auto Image Density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Image density is too
Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
original image is copied. high.
The reverse side of an
original image is copied. not selected.
Auto Image Density is
Select Auto Image Density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
A shadow appears on
copies if you use pasted high.
originals.
Image density is too
Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Change the orientation of the original.
Put mending tape on the pasted part.
The same copy area is
dirty whenever making
copies.
The exposure glass or
ADF is dirty.
Clean them. See p.101 “Maintaining
Your Machine”.
The same copy area is
dirty whenever making
copies.
[Original Type] is set to
Select [Generation], and then begin copy-
[Text / Photo], and an orig- ing. See “Selecting the Original Type Set-
inal with text and photo- ting”, Copy/Document Server Reference.
graphs that can hardly
be distinguished from
each other is loaded.
Copies are too light.
Copies are too light.
Image density is too
light.
Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
A light copy may result Use the recommended paper. See “Copy
when you use damp or
rough grain paper.
Paper”, About This Machine.
Contact your service representative.
Copies are too light.
Copies are too light.
The toner bottle is almost Add toner. See p.81 “Adding Toner”.
empty.
The paper is damp.
Use paper that has been stored in the
recommended temperature and humid-
ity condition. See “Copy Paper”, About
This Machine.
Parts of images are not
copied.
The original is not set
correctly.
Set originals correctly. See “Placing
Originals”, Copy/Document Server
Reference.
18
When You Cannot Make Clear Copies
Problem
Cause
Solution
Parts of images are not
copied.
The correct paper size is Select the proper paper size.
not selected.
Images appear only par- The paper is damp.
tially.
Use paper that has been stored in the
ity condition. See “Copy Paper”, About
This Machine.
Black lines appear.
White lines appear.
White lines appear.
The exposure glass or
scanning glass is dirty.
Clean them. See p.101 “Maintaining
Your Machine”.
2
The exposure glass or
scanning glass is dirty.
Clean them. See p.101 “Maintaining
Your Machine”.
When D is blinking, ton- Add toner. See p.81 “Adding Toner”.
er is beginning to run
out.
Copies are blank.
The original is not set
correctly.
When using the exposure glass, face the
originals down. When using the ADF,
face them up.
A moiré pattern is pro-
duced on copies.
Your original has a dot
pattern image or many
lines.
Place the original on the exposure glass
at a slight angle.
Black spots appear on the Because of high humidi- Place the print on the exposure glass in
copy of a photographic
print.
ty, the photographic
print has stuck to the ex-
posure glass.
either of the following ways:
•
Place an OHP transparency on the ex-
posure glass, and then place the print
on top of the OHP transparency.
•
Place the print on the exposure glass,
and then place two or three sheets of
white paper on top of it. Leave the ex-
posure glass cover or auto-document
feeder (ADF) open when copying.
Reference
“Copy Paper”, About This Machine
“Placing Originals”, Copy/Document Server Reference
“Adjusting Copy Image Density”, Copy/Document Server Reference
“Selecting the Original Type Setting”, Copy/Document Server Reference
19
Troubleshooting When Using the Copy Function
When You Cannot Make Copies As
Wanted
This section describes likely causes of and possible solutions for unclear copies.
❖ Basic
2
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets
loaded exceeds the ca-
Load paper only as high as the upper
limit mark on the paper tray or bypass
tray. See p.73 “Loading Paper” and
“Copying from the Bypass Tray”,
Copy/Document Server Reference.
pacity of the machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in the
recommended temperature and humid-
ity condition. See “Copy Paper”, About
This Machine.
Misfeeds occur frequently. The paper is too thick or Use recommended paper. See “Copy
too thin. Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrin- Use recommended paper. Use paper
kled or has been fold-
ed/creased.
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This
Machine.
Misfeeds occur frequently. Printed paper is being
used.
Use recommended paper. Do not use
paper that has been already copied or
printed onto. See “Copy Paper”, About
This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and humid-
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Copies are not stapled.
There are jammed sta-
ples in the stapler.
Remove jammed staples. See p.95 “Re-
moving Jammed Staples”.
Copies are not stapled.
The number of copies ex- Check the stapler capacity. See “Supple-
ceeds the capacity of the mentary Information”, Copy/Docu-
stapler.
ment Server Reference.
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the tray.
Staples are wrongly posi- Originals are not set cor- Check the correct position to place the
tioned.
rectly.
originals. See “Staple”, Copy/Docu-
ment Server Reference.
You cannot combine sev- Selected functions can-
eral functions. not be used together.
Check the combination of functions and
make the settings again. See “Function
Compatibility”, Copy/Document Serv-
er Reference.
20
When You Cannot Make Copies As Wanted
Problem
Cause
Solution
When sorting, the pages The memory became full You can interrupt copying when the
are divided into two
blocks.
in the middle of sorting
and the pages were de-
livered in two blocks.
memory becomes full. See “Memory
Full Auto Scan Restart”, General Set-
tings Guide.
Paper does not output dur- When you stop printing Press the {Clear Modes} key and cancel
ing printing with stapling. while using the staple
function, paper not sta-
pled during printing
copy settings, including stapling.
2
may be left in the staple
unit.
The copy is grayed out or You have copied a copy- Check the document. See “Unauthor-
the background of the
copy.
tected from unauthor-
ized copying.
Images are skewed.
per feed tray are not
locked.
See p.77 “Changing the Paper Size”.
Images are skewed.
The paper is feeding in at Load the paper correctly. See p.73
a slant. “Loading Paper”.
❖ Edit
Problem
Cause
Solution
When using the Double
Combination of original Select A3L for A4K originals and A4
Copies function, parts of and copy paper is not
the original image are not correct.
copied.
for A5 originals.
When using the Border,
Centre, or Centre/ Bor-
der function, parts of the
original image are not
copied.
You set a wide erased
margin.
Make the margin width narrower. You
can adjust it between 2 - 99 mm (0.1" -
3.9"). See “Erase Border Width” and
“Erase Centre Width”, General Settings
Guide.
When using the Border,
Centre, or Centre/ Bor-
der function, parts of the
original image are not
copied.
Originals are not
scanned correctly.
Place the originals correctly.
When using the Margin
Adjustment function,
parts of the original im-
age are not copied.
You set a wide erased
margin.
Set a narrower margin with User Tools.
You can set the width between 0 - 30
mm (0" - 1.2").
See “Front Margin: Left / Right”, “Back
Margin: Left / Right”, “Front Margin:
Top / Bottom”, and “Back Margin: Top
/ Bottom”, General Settings Guide.
21
Troubleshooting When Using the Copy Function
Problem
Cause
Solution
When using the Margin
Adjustment function,
parts of the original im-
age are not copied.
There is a lack of margin Set a narrower margin with User Tools.
space on the opposite side You can set the width between 0 - 30 mm
of the binding position.
(0" - 1.2").
See “Front Margin: Left / Right”, “Back
Margin: Left / Right”, “Front Margin:
Top / Bottom”, and “Back Margin: Top
/ Bottom”, General Settings Guide.
2
When using the Image
You selected copy paper Select copy paper larger than the origi-
Repeat function, the orig- the same size as the orig- nals or select the proper reproduction
inal image is not copied
repeatedly.
inals, or you did not se- ratio.
lect the proper
reproduction ratio.
❖ Stamp
Problem
Cause
Solution
The stamp position is
wrong.
The paper orientation is
wrong.
Check the paper orientation and stamp
position.
❖ Combine
Problem
Cause
Solution
Copies made with the
Booklet or Magazine
function cannot be folded to Right”) that does not
You selected a setting
(“Open to Left” or “Open Booklet, Magazine”, General Settings
Change the setting. See “Orientation:
Guide.
into a book correctly.
match the orientation of
originals.
When using the Combine You specified a repro-
function, parts of the im- duction ratio that does
When you specify a reproduction ratio
using the Manual Paper Select function,
check that the ratio matches your origi-
age are not copied.
not match the sizes of
your originals and copy nals and the copy paper. Select the cor-
paper.
rect reproduction ratio before using the
Combine function.
Copies are not in correct You placed the originals When placing a stack of originals in the
order.
in the incorrect order.
ADF, the last page should be on the bottom.
If you place an original on the exposure
glass, start with the first page to be copied.
❖ Duplex
Problem
Cause
Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 90 g/m2.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa-
which is set to [1 Sided
per Settings] in [System Settings]. See “Pa-
Copy] in [Tray Paper Set-
per Type: Tray 1-4”, General Settings
tings] in [System Settings]. Guide.
22
When You Cannot Make Copies As Wanted
Problem
Cause
Solution
Copies are not in correct You placed the originals When placing a stack of originals in the
order.
in the incorrect order.
ADF, the last page should be on the bottom.
If you place an original on the exposure
glass, start with the first page to be copied.
When using Duplex,
You placed the originals Place the original in the correct orienta-
copy is made Top to Bot- in the wrong orientation. tion. See “Originals and copy orienta-
tom even though [Top to
Top] is selected.
tion”, Copy/Document Server
Reference.
2
Reference
“Copy Paper”, About This Machine
“Paper Type: Tray 1-4”, General Settings Guide
“Front Margin: Left / Right”, General Settings Guide
“Back Margin: Left / Right”, General Settings Guide
“Front Margin: Top / Bottom”, General Settings Guide
“Back Margin: Top / Bottom”, General Settings Guide
“Erase Border Width”, General Settings Guide
“Erase Centre Width”, General Settings Guide
“Orientation: Booklet, Magazine”, General Settings Guide
“Memory Full Auto Scan Restart”, General Settings Guide
“Copying from the Bypass Tray”, Copy/Document Server Reference
“Staple”, Copy/Document Server Reference
“Originals and copy orientation”, Copy/Document Server Reference
“Function Compatibility”, Copy/Document Server Reference
“Supplementary Information”, Copy/Document Server Reference
“Unauthorized Copy Control”, Printer Reference
23
Troubleshooting When Using the Copy Function
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Message
Cause
Solution
The scanned originals ex- Press [Print] to copy scanned originals
Memory is full.
ceeds the number of pag- and cancel the scanning data. Press
2
nn originals have
been scanned.
es that can be stored in
memory.
[Clear] to cancel the scanning data and
not copy.
Press [Print] to
copy scanned
originals. Do not
remove remaining
originals.
“n” in the message repre-
sents a changeable
number.
The machine checks if the To continue copying, remove all copies,
Press [Resume] to
scan and copy re-
maining origi-
remaining originals
should be copied, after
the scanned original is
printed.
and then press [Resume]. To stop copy-
ing, press [Stop].
nals.[Stop] [Resume]
Note
❒ If you set [Memory Full Auto Scan Restart] in User Tools to [Yes], even if the mem-
ory becomes full, the memory overflow message will not be displayed. The
machine will make copies of the scanned originals first, then automatically
proceed scanning and copying the remaining originals. In this case, the result-
ing sorted pages will not be sequential. See “Input/Output”, General Settings
Guide.
Reference
“Input/Output”, General Settings Guide
24
3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile func-
tion problems.
Adjusting the Volume
This section describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖ At Transmission
Heard when the machine sends a document.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing
Heard when a received document is printed. See “Print Completion Beep”,
Facsimile Reference.
A Press the {User Tools/Counter} key.
B Press [Facsimile Features].
C Check that the [Gen. Settings/ Adjust] display appears.
25
Troubleshooting When Using the Facsimile Function
D Press [Adjust Sound Volume].
E Press [Lower] or [Louder] to adjust the volume, and then press [OK].
3
You can hear the actual volume by pressing [Check].
If you press [Cancel], the volume setting is canceled. The display returns to
that of step .
D
You can set the volume level to between 0 and 7.
F Press the {User Tools/Counter} key.
The standby display appears.
Note
❒ You can adjust the On Hook volume when you press the {On Hook Dial}
key. See “On Hook Dial”, Facsimile Reference.
Reference
“On Hook Dial”, Facsimile Reference
“Print Completion Beep”, Facsimile Reference
26
When a Message Is Displayed
When a Message Is Displayed
This section describes the machine's main messages. If other messages appear,
follow their instructions.
Message
Cause
Solution
Original jammed during Memo- Place originals that have not been
Put original
back, check it
and press
ry Transmission.
scanned on the exposure glass or
ADF again.
[Start].
3
A document jam or an error oc- Press [OK], and then resend the
Error occurred,
and transmis-
sion was can-
celled.
curred during Immediate
Transmission. There may be a
problem with the machine or
the telephone line (for example
noise or cross talk).
pages that have not been sent. If the
error reoccurs frequently, contact
your service representative.
The machine failed to detect the Place original again, and then press
size of the original. the {Start} key.
Cannot detect
original size.
Place original
again, then
press [Start].
There is a problem with the fax. Record the code number shown in
the display and contact your serv-
ice representative. Other functions
can be used.
L Call Service
Functional
problems with
facsimile.
Please call
service.
The memory is full.
If you press [Exit], the machine re-
turns to standby mode and starts
transmitting the stored pages.
Memory is full.
Cannot scan
more. Transmit-
ting only
Check the pages that have not been
sent using the Communication Re-
sult Report, and then resend those
pages.
scanned pages.
The Internal Tray 1 is full.
Remove the paper. If the other tray
is also full, the tray name shown in
the display changes. Remove pa-
per from the tray indicated in the
display.
Removethepaper
from Internal
Tray 1.
27
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
The Copy or Document Server
function is in use.
To cancel the job in process, do the
following, and then try faxing
again.
Cannot scan to
sendfaxmessage
as scanner is in
use for other
function.
Press [Exit], and then press the
{Copy} or {Document Server} key.
Next press the {Clear/Stop} key.
Whenthemessage“[Stop]key
was pressed. Stop copy-
ing?” or “[Stop] key was
pressed. Stop storing?”
appears, press [Stop].
3
This user code is not allowed to Contact the administrator.
use the function selected.
You do not have
the privileges
to use this
function.
This user code is not allowed to If the message continues to be dis-
You do not have
the privileges
to use this
use the function selected.
played and you cannot switch the
screen, press the {Energy Saver}
key. Confirm that the display goes
off, and then press the {Energy Sav-
er} key again. The display will re-
turn to the user code entry display.
When printing under the copier or
printer function, press the {Energy
Saver} key only after printing has
finished.
function.
The entered login user name or Inquire the user administrator for
Authentication
has failed.
login password is not correct.
the correct login user name and
login password.
The machine cannot perform
authentication.
Contact the administrator.
Authentication
has failed.
You have tried to delete files
Files can be deleted by the person
The selected
without the authority to do so. who created the file. To delete a file
which you are not authorized to
file(s) which
you do not have
access privi-
leges to could
not be deleted.
delete, contact the person who cre-
ated the file.
The destination list is being up- Wait until the message disappears.
Updating the
destination
dated from the network using
SmartDeviceMonitor for Ad-
min. Depending on the number
of destinations to be updated,
there may be some delay before
you can resume operation. Op-
erations are not possible while
this message is displayed.
Do not switch off the power while
this message is displayed.
list... Please
wait. Specified
destination(s)
orsender'sname
has been
cleared.
28
When a Message Is Displayed
Message
Cause
Solution
The alias telephone number you
entered is already registered on
the gatekeeper by another device.
•
Check that the alias telephone
number is correctly pro-
Check whether
there are any
network prob-
lems.
grammed in IP-Fax Settings un-
der Facsimile Features. See “IP-
Fax Settings”, General Settings
Guide. You can also use the
Web Image Monitor for confir-
mation. See the Web Image
Monitor's Help.
[13-10]
•
•
Consult your network adminis-
trator.
3
Cannot access gatekeeper.
Check that the gatekeeper ad-
dress is correctly programmed
in IP-Fax Settings under Fac-
simile Features. See “IP-Fax
Settings”, General Settings
Guide. You can also use the
Web Image Monitor for confir-
mation. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
[13-11]
•
•
Consult your network adminis-
trator.
Registering of user name is re-
jected by SIP server.
Check that the SIP server ad-
dress and user name are cor-
rectly programmed in IP-Fax
Settings under Facsimile Fea-
tures. See “IP-Fax Settings”,
General Settings Guide. You
can also use the Web Image
Monitor for confirmation. See
the Web Image Monitor's Help.
Check whether
there are any
network prob-
lems.
[13-17]
•
•
Consult your network adminis-
trator.
Cannot access SIP server.
Check that the SIP server ad-
dress is correctly programmed
in IP-Fax Settings under Fac-
simile Features. See “IP-Fax
Settings”, General Settings
Guide. You can also use the
Web Image Monitor for confir-
mation. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
[13-18]
•
Consult your network adminis-
trator.
29
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
Cannot find the DNS server, SMTP
Server or folder for forwarding.
•
Check that the DNS server IPv4
address is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
[14-01]
•
•
Check that the DNS server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
Check that the host name or
IPv4 address of the SMTP serv-
er is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
3
•
Check that the SMTP server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
•
•
Check that the folder for trans-
fer is correctly specified.
Check that the computer in
which the folder for transfer is
specified is operating correctly.
•
•
Check that the LAN cable is
correctly connected to the ma-
chine. See “Connecting to the
Ethernet Interface”, General
Settings Guide.
Consult your network adminis-
trator.
30
When a Message Is Displayed
Message
Cause
Solution
E-mail transmission was re-
fused by SMTP authentication,
POP before SMTP authentica-
tion or login authentication of
the computer in which the fold-
er for transfer is specified.
•
Check that the user name and
password for SMTP authentica-
tion or POP before SMTP au-
thentication are correctly
programmedfromFileTransfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
[14-09]
3
•
Check that the user name and
password of the Fax E-mail Ac-
count are correctly pro-
grammed from File Transfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
•
Check that the login user ID
and password for the computer
in which the folder for forward-
ing is specified are correctly
programmed.
•
•
Check that the folder for for-
warding is correctly specified.
Check that the computer in
which the folder for forwarding
is specified is correctly operated.
•
•
Consult your network adminis-
trator.
No machine e-mail address is
programmed.
Check that the machine e-mail
address is correctly pro-
Check whether
there are any
network prob-
lems.
grammed from File Transfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
[14-33]
•
Consult your network adminis-
trator.
31
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
No POP3/IMAP4 server ad-
dress is programmed.
•
Check that the host name or
IPv4 address of the
POP3/IMAP4 server is correct-
ly programmed using the Web
Image Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network prob-
lems.
[15-01]
•
•
Consult your network adminis-
trator.
Cannot log on to the
POP3/IMAP4 server.
Check that the user name and
password of the Fax E-mail Ac-
count are correctly pro-
grammed using File Transfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
3
[15-02]
•
•
Consult your network adminis-
trator.
No machine e-mail address is
programmed.
Check that the machine e-mail
address is correctly pro-
Check whether
there are any
network prob-
lems.
grammed using File Transfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
[15-03]
32
When a Message Is Displayed
Message
Cause
Solution
Cannot find the DNS server or
POP3/IMAP4 server.
•
Check that the DNS server IPv4
address is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
Check whether
there are any
network prob-
lems.
[15-11]
•
•
Check that the DNS server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
Check that the host name or
IPv4 address of the
3
POP3/IMAP4 server is correct-
ly programmed using Web Im-
age Monitor. See the Web
Image Monitor's Help.
•
Check that the POP3/IMAP4
server is correctly programmed
using Web Image Monitor. See
the Web Image Monitor's Help.
•
•
Check that the LAN cable is cor-
rectly connected to the machine.
Consult your network adminis-
trator.
Cannot log on to the
POP3/IMAP4 server.
•
•
•
Check that the user name and
password of the E-mail Ac-
count are correctly pro-
grammed from File Transfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Check whether
there are any
network prob-
lems.
[15-12]
Check that the user name and
password for POP before SMTP
authentication are correctly
programmedfromFileTransfer
under System Settings. See
“File Transfer”, General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
Consult your network adminis-
trator.
Memory became full during
Parallel Memory Transmission. sent using the Communication Re-
Check the pages that have not been
Memory is full.
Cannot scan
more. Transmis-
sion will be
stopped.
sult Report, and then resend those
pages.
33
Troubleshooting When Using the Facsimile Function
Note
❒ If the “Check whether there are any network problems.” message ap-
pears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters.
❒ If the paper tray runs out of paper, “No paper. Load it. then press [Ex-
it].” appears on the display, asking you to add more paper. If there is paper
left in the other trays, you can receive documents as usual, even if the mes-
sage appears on the display. You can turn this function on or off with “Param-
eter Setting”. See “Parameter Settings”, General Settings Guide.
3
Reference
“Connecting to the Ethernet Interface”, General Settings Guide
“File Transfer”, General Settings Guide
“IP-Fax Settings”, General Settings Guide
“Parameter Settings”, General Settings Guide
34
When You Cannot Send or Receive Fax Messages As Wanted
When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖ Transmission/Reception
Problem
Cause
Solution
Both transmission and
reception are impossible.
The modular cord is disconnected. Make sure that the modular cord
is correctly connected. See “Con-
3
necting the Telephone Line”,
General Settings Guide.
Both transmission and
The setting of the terminal adap- Check the setting.
reception are impossible. tor used for ISDN connection is
incorrect.
❖ Transmission
Problem
Cause
Solution
Document appears
blank at the other end. down.
The original was placed upside
Place it correctly. See “Placing
Originals”, Copy/Document
Server Reference.
Printed or sent images The ADF or exposure glass is
Clean them. See p.101 “Maintain-
ing Your Machine”.
are spotty.
dirty.
Make sure that ink or correction
fluid is dry before placing originals.
Transmission failed
If the e-mail size specified on the Set Max. E-mail Size to [Off], or set
due to “Exceeded max. machine is too large, the Internet the maximum e-mail size to a
E-mail size.” error.
Fax document cannot be sent.
larger value. Then, re-send the
document. See “E-mail Settings”,
General Settings Guide.
When using On Hook If the machine fails to detect the
Press [Scan Area], select the scan
Dial or Manual Dial,
“Receiving...”
appears and transmis-
sion is not allowed.
size of the original when the
area, and then resend the docu-
{Start} key is pressed, it performs ment. If you use On Hook Dial or
a receiving operation.
Manual Dial frequently, it is rec-
ommended that you set “Receive
documents by pressing the
{Start} key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the {Start} key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
login password, or driver encryp- login password, or driver encryp-
tion key is incorrect.
Check your login user name,
tion key, and enter them correct-
ly. Contact the administrator.
35
Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
LAN-Fax Driver does
not work.
A high security level is set by the Contact the administrator.
extended security function.
Transmission is impos- The setting of the terminal adap- Check the setting.
sible, but reception is
possible.
tor used for ISDN connection is
incorrect.
Transmission is impos- There are regions and telephone
Turn the dial tone detection off in
sible, but reception is
possible.
exchanges where a dial tone can User Parameters. See “Parameter
not be detected.
Settings”, General Settings
Guide.
Although a group spec- The number of specified destina- A maximum of 500 parties can be
ification was set for the tions exceeds the maximum specified for a group. Check if
number that can be specified as a there are over the specified num-
3
following, reception
was not possible.
group.
bers registered in the address
book. If a group was registered in
another group or designated in 1-
5 of Transfer Box, transmission is
canceled but an error message
does not appear. See “Registering
Names to a Group”, General Set-
tings Guide.
Receiving Station for
Transfer Request, End
Receiver for Transfer
Box, Forwarding, For-
warding of Special
Sender, Reception Re-
port e-mail, E-mail TX
Results, routing e-mail
received via SMTP.
❖ Reception
Problem
Cause
Solution
The machine failed to print If this happened when the Re-
•
•
Load paper into the tray.
Add toner.
received fax documents.
ceive File indicator was lit, low
paper may have caused printing
to stop.
See “Substitute Reception”, Fac-
simile Reference.
The machine failed to
Store has been selected for Recep- Print the fax documents using a
print received fax doc- tion File Setting.
uments.
Web browser or the Print Stored
RX File function. See “Printing
Received and Stored Documents”
ing a Web browser”, Facsimile
Reference.
The machine failed to print B Load Paper indicator is lit.
received fax documents.
Load paper into the tray. See p.73
“Loading Paper”.
Reception is impossi-
The setting of the terminal adap- Check the setting.
ble, but transmission is tor used for ISDN connection is
possible.
incorrect.
While pressing [Manual The machine is receiving an on-
After the e-mail is received, press
demand e-mail message (e-mail
inquiry from the administrator). again.
[Manual E-mail RX], and then try
E-mail RX], “Cannot
receive E-mails
currently.” ap-
pears and e-mail can-
not be received.
36
When You Cannot Send or Receive Fax Messages As Wanted
❖ Printing
Problem
Cause
Solution
Backgroundofreceived Image density is too high.
images appears dirty.
Images from the back of
Adjust scan density. See “Image
Density (Contrast)”, Facsimile
Reference.
the page appear.
Received image is too
light.
When using moist, rough, or
processed paper, areas of print
may not be fully reproduced.
Only use recommended paper.
See “Copy Paper”, About This
Machine.
Received image is too
light.
When D is blinking, toner is be- Add toner. See p.81 “Adding
ginning to run out. Toner”.
3
Received image is too
light.
•
The image density has been
set too low.
•
Request the sender to increase
image density.
•
The original of the transmit-
ted fax was printed on paper
that is too thin.
•
Request the sender to reprint
the original on thicker paper
and fax it again.
❖ Others
Problem
Cause
Solution
All fax documents
stored in memory have ter power to the machine is
been lost. Those docu- turned off, all fax documents
ments include ones
stored through Memo-
ry Transmission/Re-
ception, Confidential
Reception, Substitute
Reception, or Auto
Document.
When about one hour passes af- If any documents have been lost
for this reason, a Power Failure
Report is automatically printed
when the machine is turned on. If
fax documents stored for Memo-
ry Transmission have been lost,
check the destinations and resend
the documents. If fax documents
received through Memory, Con-
resend the documents. If Auto
Documents have been lost, repro-
gram them. See p.40 “Turning Off
the Main Power / In the Event of
Power Failure”.
stored in memory are lost.
When a correct pass-
word is entered, you
Documents are locked by a secu- Contact the administrator.
rity function if incorrect pass-
cannotprintdocuments words are entered a certain
that appear in the confi- number of times.
dential box or bulletin
board box, or transmit
/ print out stored docu-
ments.
[ProgDest] or [Manual In- This function is made unavaila-
Contact the administrator.
put] does not appear.
ble by the enhanced security
function.
37
Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
The following functions This function is made unavaila-
are not available: Trans- ble by the enhanced security
Contact the administrator.
fer Box, Forwarding,
function.
Store File in the Informa-
tion Box, routing e-mail
received via SMTP, and
Polling Transmission.
Reference
“Copy Paper”, About This Machine
3
“Connecting the Telephone Line”, General Settings Guide
“E-mail Settings”, General Settings Guide
“Parameter Settings”, General Settings Guide
“Registering Names to a Group”, General Settings Guide
“Placing Originals”, Copy/Document Server Reference
“Image Density (Contrast)”, Facsimile Reference
“Substitute Reception”, Facsimile Reference
“Printing Received and Stored Documents”, Facsimile Reference
“Printing fax information using a Web browser”, Facsimile Reference
When You Need to Cancel a Transmission
This section describes how to cancel a transmission.
What you need to do
Operation
You need to cancel a Memory Transmission.
Press [Stop Scanning] or the {Clear/Stop} key to
cancel the job during scanning. See “Canceling
a Transmission”, Facsimile Reference.
You need to cancel a Memory Transmission.
If the original is being sent or if it is in standby,
press [Change / Stop TX File] or the {Clear/Stop}
key. See “Canceling a Transmission”, Facsimi-
le Reference.
You need to cancel an Immediate Transmission. Press [Stop Transmission] or the {Clear/Stop}
key. See “Canceling a Transmission”, Facsimi-
le Reference.
Reference
“Canceling a Transmission”, Facsimile Reference
38
When an Error Report Is Printed
When an Error Report Is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original. If an error occurs
during reception, ask the sender to resend the document.
Note
❒ If an error happens frequently, contact your service representative.
❒ The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
3
❒ You can display a destination with the User Parameters. See “Parameter Set-
tings”, General Settings Guide.
❒ You can display a sender name with the User Parameters. See “Parameter Set-
tings”, General Settings Guide.
Reference
“Parameter Settings”, General Settings Guide
39
Troubleshooting When Using the Facsimile Function
Turning Off the Main Power / In the Event of
Power Failure
The following notes concern power failure and turning off the machine.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
Important
3
❒ Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒ Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the hard disk and memory may be damaged and
failure could result.
❒ Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒ Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 24 hours after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about one hour because the main power switch is turned off, there is a power
cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Trans-
mission/Reception, Auto Document, Confidential Reception, Memory Lock, or
Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print-
ed as soon as the power is restored.
This report can be used to identify lost files. If a memory stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
❖ RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various
settings over the telephone line from the service station. If you want to use
this function, change the User Parameter. See “Parameter Settings”, General
Settings Guide.
40
When an Error Occurs Using Internet Fax
When an Error Occurs Using Internet Fax
This section describes reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrator's e-mail address when one is specified.
3
Important
❒ If an incoming Internet Fax from another party bypasses the SMTP server,
even if reception is not successful, an Error Mail Notification is not sent to the
sender.
Note
❒ You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Settings”, General Settings Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.
Reference
“Parameter Settings”, General Settings Guide
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Important
❒ If an Internet Fax transmission bypasses the SMTP server, even if transmis-
sion is not successful, an error e-mail is not sent from the server.
Note
❒ After a server-generated error e-mail is printed, the first page of the sent doc-
ument is printed.
41
Troubleshooting When Using the Facsimile Function
3
42
4. Troubleshooting When
Using the Printer Function
This chapter describes likely causes of and possible solutions for printer function
problems.
When You Cannot Connect to the USB
Interface
This section describes how to troubleshoot a problem related to USB connections.
Problem
Cause
Solution
The machine is not auto- The USB cable is not con- Turn off the power of the machine, re-
matically recognized.
nected properly.
connect the USB cable, and then turn it
on again.
Windows has already con- Check whether the com- Open Windows' Device Manager, and
figured the USB settings. puter has identified the
machine as an unsup-
then, under [Universal Serial Bus control-
lers], remove any conflicting devices.
Conflicting devices have a [!] or [?] icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
ported device.
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Windows Me and the ma- You need to download
Download USB Printing Support from
chine cannot be connected. USB Printing Support for the supplier's website.
Windows Me.
Search the model name you use on the
supplier's website, and download USB
Printing Support.
43
Troubleshooting When Using the Printer Function
When a Message Is Displayed during
Installation
This section describes what to do when a message appears during installation of
the printer driver. Message number 58 or 34 indicates that the printer driver can-
not be installed using Auto Run. Install the printer driver using [Add Printer] or
[Install Printer].
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0
This section describes the procedure under Windows 95/98/Me, Windows 2000
or Windows NT 4.0.
4
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.
If the installer starts, click [Cancel] to quit.
For Windows XP Professional and Windows Server 2003
This section describes the procedure under Windows XP Professional or Win-
dows Server 2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP.
If the installer starts, click [Cancel] to quit.
44
When a Message Is Displayed during Installation
For Windows XP Home Edition
This section describes the procedure under Windows XP Home Edition.
A On the [Start] menu, click [Control Panel].
B Click [Printers and Other Hardware].
C Click [Printers and Faxes].
D Click [Add a Printer].
E Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP.
4
If the installer starts, click [Cancel] to quit.
45
Troubleshooting When Using the Printer Function
When a Message Is Displayed
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning Off the Main Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message
Problem
4
This is the default ready message. The machine is ready
for use. No action is required.
Ready
The machine is printing. Wait a while.
Printing...
Waiting...
The machine is waiting for the next data to print. Wait a
while.
The machine is offline. To start printing, switch the ma-
Offline
chine online by pressing [fOnline] on the display panel.
The machine is preparing the development unit. Wait a
while.
Please wait.
Resetting job...
The machine is resetting the print job. Wait until
“Ready” appears on the display panel.
The machine is setting changing. Wait a while.
Setting change...
Hex Dump Mode
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after printing,
and then turn back on.
46
When a Message Is Displayed
Alert Messages
This section describes the machine Alert messages.
Message
Cause
Solution
•
IEEE 802.11b inter-
Turn off the machine and check that the
IEEE 802.11b
face unit was not in- IEEE 802.11b interface unit is inserted
serted when the correctly. Then, turn the machine on
machine was turned again. If the message appears again,
(Wireless LAN)
has a problem.
on, or it was pulled
out after the machine
turned on.
contact your service representative.
•
The settings are not
updated although the
unit is detected, or er-
rors are found while
accessing the unit.
4
An error has occurred in Turn off the main power switch, and back
HDD has a prob-
lem.
the hard disk drive.
on again. If the message appears again,
contact your service representative.
An error has occurred in Turn off the main power switch, and back
USB has a prob-
lem.
the USB interface.
on again. If the message appears again,
contact your service representative.
An error has occurred in Turn off the main power switch, and back
Ethernet board
has a problem.
the Ethernet board.
on again. If the message appears again,
contact your service representative.
This user code is not al- Contact the administrator.
lowed to use the function
selected.
You do not have
the privileges to
use this func-
tion.
This user code is not al- If the message continues to be displayed
lowed to use the function and you cannot switch the screen, press
You do not have
the privileges to
use this func-
tion.
selected.
the {Energy Saver} key. Confirm that the
display goes off, and then press the {En-
ergy Saver} key again. The display will
return to the user code entry display.
When printing under the copier or
printer function, press the {Energy Sav-
er} key only after printing has finished.
The entered login user
name or login password rect login user name and login password.
is not correct.
Inquire the user administrator for the cor-
Authentication
has failed.
The machine cannot per- Contact the administrator.
form authentication.
Authentication
has failed.
47
Troubleshooting When Using the Printer Function
Message
Cause
Solution
You have tried to delete Files can be deleted by the person who
files without the authori- created the file. To delete a file which
The selected
file(s) which you
do not have ac-
cess privileges
to could not be
deleted.
ty to do so.
you are not authorized to delete, contact
the person who created the file.
The destination list is be- Wait until the message disappears. Do
Updating the des-
tination list...
Please wait.
Specified desti-
nation(s) or
ing updated from the
not switch off the power while this mes-
network using SmartDe- sage is displayed.
viceMonitor for Admin.
Depending on the
number of destinations
to be updated, there may
be some delay before you
can resume operation.
Operations are not possi-
ble while this message is
displayed.
sender's name has
been cleared.
4
An error has occurred in Turn off the main power switch, and
Parallel I/F
board has a prob-
lem.
the parallel interface
board.
back on again. If the message appears
again, contact your service representa-
tive.
An error has occurred in Check the font settings.
the font settings.
Printer font er-
ror.
Maximum capacity of PCL Reduce the value of [Resolution] in the
Memory Overflow
or PostScript 3 list display printer driver, or select [Frame Priority]
has been exceeded.
from [Memory Usage] in [System] (see
“Printer Features”, General Settings
Guide). If this message continues to ap-
pear after taking these steps, decrease
the number of files sent to the machine.
Reference
“Printer Features”, General Settings Guide
48
When a Message Is Displayed
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
Important
❒ The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. However,
if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print
error, it is not deleted. The error is stored separately until the number of er-
rors reaches 30.
❒ If the main power switch is turned off, the log is deleted.
A Press the {Printer} key to display the printer screen.
4
AJO030S
B Press [Error Log].
An error log list appears.
C Press the desired job list.
49
Troubleshooting When Using the Printer Function
When You Cannot Print
This section describes what to do if printing does not start even after performing
[Print].
Problem
Cause
Solution
Printing does not start.
The power is off.
Check that the cable is securely plugged
into the power outlet and the machine.
Turn on the main power switch.
Printing does not start.
Printing does not start.
The machine is set to
“Offline”.
Press [fOnline] on the display panel.
The cause is displayed
on the display of the con- tus on the display panel and take the re-
Check the error message or warning sta-
trol panel. quired action.
4
Printing does not start.
Printing does not start.
The interface cable is not Connect the interface cable securely. If it
connected correctly.
has a fastener, fasten that securely as
well. See “Connecting the Machine”,
General Settings Guide.
The correct interface ca- The type of interface cable you should
ble is not being used.
use depends on the computer. Be sure to
use the correct one. If the cable is dam-
aged or worn, replace it. See “Connect-
ing the Machine”, General Settings
Guide.
Printing does not start.
Printing does not start.
The interface cable was
connected after the ma-
chine was switched on.
Connect the interface cable before turn-
ing on the machine.
If the machine is using
wireless LAN, a weak
wireless signal might be tem Settings] on the display panel. On the
To check signal status, press the {User
Tools/Counter} key, and then press [Sys-
causing print to fail.
[Interface Settings] tab, select [IEEE
802.11b], and then press [Wireless LAN Sig-
nal]. If signal quality is poor, move the
machine to a location where radio
waves can pass or remove objects that
might cause interference.
(You can check signal status only when
using wireless LAN in the infrastructure
mode.)
Printing does not start.
If the machine is using
wireless LAN, SSID set- el that the SSID is correctly set. See “In-
Check using the machine's display pan-
tings are incorrect.
terface Settings”, General Settings
Guide.
50
When You Cannot Print
Problem
Cause
Solution
Check access point settings when in the
Printing does not start.
If the machine is using
wireless LAN, the receiv- infrastructure mode. Depending on the
er's MAC address may access point, client access may be limit-
be preventing communi- ed by MAC address. Also, check there
cation with the access
point.
are no transmission problems between
the access point and wired clients, and
between the access point and wireless
clients.
Printing does not start.
Printing does not start.
The wireless LAN inter- Confirm the orange LED is lit, and the green
face is not working.
LED is lit or blinks during transmission.
The login user name,
Check the login user name, login pass-
login password, or driv- word, or driver encryption key.
er encryption key is
invalid.
4
Printing does not start.
Advanced encryption
Check the settings of the Extended Secu-
has been set using the Ex- rity function with the administrator.
tended Security function.
Data In indicator does
not light up or flash.
If the Data In indicator
does not light up or flash
even after the print job
starts, the machine has
not received the data.
•
When the machine is connected to a
computer via a cable, check that the
computer print port settings are cor-
rect. See p.52 “When the Data In In-
dicator Does Not Light Up or Flash”.
•
ter, contact the administrator.
The printer function sta- The cause is displayed
Check the error message on the display
tus indicator is lit in red. on the display of the con- panel and take required action. See p.46
trol panel.
“When a Message Is Displayed”.
Configuration page can- A mechanical error
Contact your service representative. See
“Printing the Configuration Page”, Gen-
eral Settings Guide.
not be printed.
might have occurred.
Printing does not start
The correct Communica- Turn the main power off and back on.
when using the extended tion mode is not set.
wireless LAN in Ad-hoc
mode.
See “Turning On the Power”, About
This Machine.
Or, change the settings for [System Set-
tings], [Interface Settings], and [Network].
See “Interface Settings”, General Set-
tings Guide.
Reference
“Turning On the Power”, About This Machine
“Connecting the Machine”, General Settings Guide
“Interface Settings”, General Settings Guide
“Printing the Configuration Page”, General Settings Guide
51
Troubleshooting When Using the Printer Function
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after starting a print job,
data is not being sent to the machine.
When the machine is connected to the computer using the interface cable
This section describes how to check the print port when the Data In indicator
does not light up or blink. Check if the print port setting is correct. When it is
connected using a parallel interface, connect it to LPT1 or LPT2.
❖ For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
4
D In the [Print to the following port:] list, confirm the correct port is selected.
❖ For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
❖ For Windows XP Professional or Windows Server 2003
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
❖ For Windows XP Home Edition
A Click the [Start] button, and then click [Control Panel].
B Click [Printers and Other Hardware].
C Click [Printers and Faxes].
D Click the icon of the machine. On the [File] menu, click [Properties].
E Click the [Ports] tab.
F In the [Print to the following port(s)] list, confirm the correct port is selected.
Network Connection
Contact the network administrator.
52
Other Printing Problems
Other Printing Problems
This section describes likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Solution
The printed image is Settings for thick pa-
•
•
PCL 6/5e and PostScript 3
Select [Thick] in the [Type:] list on the [Paper]
tab.
smudged.
per have not been
made when printing
on thick paper in the
bypass tray.
RPCS
Select [Thick] in the [Paper type:] list on the
[Print Settings] tab.
The printed image is If the [Toner saving]
For the RPCS printer driver, [Toner saving] is lo-
faded over the entire check box is selected cated on the [Print Quality] tab. For the PostScript
4
page.
in the printer driver
settings, the entire
page will be faded
when printed.
3 printer driver, see PostScript 3 Supplement.
See the printer driver Help.
Paper is not fed from When you are using a Set the desired input tray using the printer
the selected tray.
Windows operating
system,printerdriver
settings override
those set using the
display panel.
driver. See the printer driver Help.
The printed image is With certain func-
different from the im- tions, such as en-
ageonthecomputer's largement and
In the application, change the layout, character
size, and character settings.
display.
reduction, image lay-
outmightbedifferent
to that on the compu-
ter display.
The printed image is You might have se-
To print an image similar to that of the compu-
different from the im- lected to replace Tru- ter display, make settings to print TrueType
ageonthecomputer's eType fonts with fonts as an image. See the printer driver Help.
display.
machine fonts in the
printing process.
When printing
If the printer driver is If you want to print accurately, set the printer
graphics, the output configured to use the driver to print without using the graphics com-
and the screen are
different.
graphics command,
the graphics com-
mand from the ma-
chine is used to print.
mand. See the printer driver Help.
Images are printed in The feed orientation Set the machine's feed orientation and the
the wrong orienta-
you selected and the printer driver's feed orientation accordingly.
tion.
feed orientation se-
lected in the printer
driver's option setup
might not be the
same.
See the printer driver Help.
53
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
It takes a long time to The data is so large or Wait for a while.
complete a print job. complex that it takes
time to process. If the
Data In indicator is
blinking, data is be-
ing processed.
It takes a long time to If “Warming Up...”
complete a print job. appears on the dis-
play panel, the ma-
Wait for a while.
chine is warming up.
It takes too much time The data is so large or Wait until printing resumes.
to resume printing.
complex that it takes
time to process. If the
Data In indicator is
blinking, data is be-
ing processed.
4
It takes too much time The machine was in
Wait until printing resumes. See “Timer Set-
tings”, General Settings Guide.
to resume printing.
the Energy Saver
mode. To resume
from the Energy Sav-
er mode, it has to
warm up, and this
takes time.
54
Other Printing Problems
Problem
Cause
Solution
It takes a long time to Photographs and oth- If the Data In indicator is blinking, data has been
complete a print job. er data intensive pag- received by the printer. Wait for a moment.
es take a long time for
the machine to proc-
ess, so simply wait
Changing the following settings with the print-
er driver may help speed up printing:
when printing such
data.
❖ PCL 5e
Select the lower value for [Resolution] on the
[Print Quality] tab in the printer properties di-
alog box.
❖ PostScript 3
Select the lower value in [Resolution]. The lo-
cation of this setting is given below. If your
operating system is Windows, select [Post-
Script (optimize for speed)] in [PostScript Output
Option]. [PostScript Output Option] is located as
follows:
4
•
Windows 95 / 98 / Me
[Print Quality] tab in the printer properties
dialog box.
•
Windows 2000 / XP, Windows 2003
Server
[PostScript Output Option] in [PostScript Op-
tions] on [Advanced...] on [Layout] tab in
the printing preferences dialog box.
•
Windows NT 4.0
[File] on [Advanced...] on [Document De-
faults] tab in the printing preferences di-
alog box.
•
•
Mac OS 9.x
[Printer Specifications] in the print dialog
box.
Mac OS X
[Set 3] tab in [Printer Features] in the print
dialog box.
If you use Windows, select [PostScript (opti-
mize for speed)].
•
Windows 95 / 98 / Me
[PostScript output format:] on the [Post-
Script] tab in the printer properties dia-
log box.
•
Windows 2000 / XP, Windows Server
2003
[PostScript Output Option] in [PostScript Op-
tions] on [Advanced...] on [Layout] tab in
the printing preferences dialog box.
•
Windows NT 4.0
[File] on [Document Defaults] on [Ad-
vanced...] tab in the printing preferences
dialog box.
55
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
It takes a long time to Photographs and oth-
complete a print job. er data intensive pag-
es take a long time for
❖ RPCS
Select the lower value for [Resolution:] on the
[Print Quality] tab in the printer driver's dia-
log box.
Select [Fast] for the [Document type] list on the
[Print Quality] tab in the printer driver's dia-
log box.
the machine to proc-
ess, so simply wait
when printing such
data.
To enable [Change User Settings...], select the
[User settings] check box.
See the printer driver Help.
Images are cut off, or You are using paper Use the same size paper as that selected in the
excess is printed.
smaller than the size application. If you cannot load paper of the cor-
selected in the appli- rect size, use the reduction function to reduce
cation.
the image, and then print. See the printer driver
Help.
4
Page layout is not as Print areas differ de- Adjust the [Printable area:] setting in the [Printer
expected.
pending on machine Configuration] dialog box on the [Print Settings]
used. Information
that fits on a single
page on one machine
may not fit on a single
page of another ma-
chine.
tab in the RPCS printer driver. See the printer
driver Help.
Photo images are
coarse.
Some applications print Use the application's settings to specify a higher
at lower resolution.
resolution.
Fine dot patterns are Dither patterns do
Make the following settings with the printer
driver: Change the [Dithering:] setting on the [Im-
age Adjustments] tab in the [Change User Settings]
dialog box, on the [Print Quality] tab in the RPCS
printer driver. To enable [Change User Set-
tings...], select the [User settings] check box. See
the printer driver Help.
not printed, or solid
lines are printed as
broken lines.
not match.
Optionalcomponents Bidirectional commu-
Set up optional devices on the Properties of the
connected to the ma- nication is not working. printer.
chine are not recog-
See the printer driver Help.
nized when using
Windows 95 / 98 /
Me, Windows 2000 /
XP, Windows Server
2003, or Windows NT
4.0.
Duplex printing is
malfunctioning.
Duplex printing can- When using duplex printing, make settings to
not be done with pa- use paper from a tray other than the bypass
per set in the bypass tray.
tray.
56
Other Printing Problems
Problem
Cause
Solution
Duplex printing is
malfunctioning.
Duplex printing can- Specify another paper type.
not be done with
thick paper, OHP
transparencies, or la-
bels selected as the
paper type.
Duplex printing is
malfunctioning.
Duplex printing can- Change the Paper Type setting for the tray to [2
not be done with a Sided Copy] on the System Settings menu. See
tray for which [1 Sided “Paper Type: Tray 1-4”, General Settings
Copy] has been speci- Guide.
fied as Paper Type on
the System Settings
menu.
When using Win-
The correct applica-
Make sure the application's paper size and ori-
4
dows 95 / 98 / Me / tion or printer driver entation settings match those of the printer
2000 / XP, Windows settings are not made. driver. If a different paper size and orientation
Server 2003, or Win-
dows NT 4.0, com-
bined printing or
are set, select the same size and orientation.
AutoReduce/Enlarge
printing does not
come out as expected.
A print instruction
was issued from the
computer, but print-
ing did not start.
User Authentication Contact the administrator.
may have been set.
The print job is not
Even when the ma-
Change the setting of Signal Control to Printer
canceled even when chine is offline, print- priority. See “Interface Settings”, General Set-
the machine is
switched to offline
status.
ing is performed
when [Job Acceptance
Priority] has been set
in [Parallel Interface] in
the [Interface Settings]
intheSystemSettings
menu.
tings Guide.
When connecting the USBPrintingSupport Check that USB Printing Support is installed on
machine using USB may not be installed your computer. See “Installing the Printer Driv-
2.0, the first page of a on your computer.
printjobthat contains
a large volume of
er Using USB”, Printer Reference.
data is printed, but
the remaining pages
are not.
Reference
“Paper Type: Tray 1-4”, General Settings Guide
“Timer Settings”, General Settings Guide
“Interface Settings”, General Settings Guide
“Installing the Printer Driver Using USB”, Printer Reference
57
Troubleshooting When Using the Printer Function
4
58
5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.
When Scan Results Are Not As Expected
This section describes causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass or the expo-
sure glass cover is dirty.
Clean these parts. See p.101
“Maintaining Your Machine”.
The image is distorted The original was moved during
or out of position. scanning.
Do not move the original during
scanning.
The image is distorted The original was not pressed flat Check that the original is pressed
or out of position.
against the exposure glass.
flat against the exposure glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy/Document Server
Reference.
No image results from The original was placed with the When the original is placed di-
scanning.
front and back reversed.
rectly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ADF, the side to be
scanned must face up. See “Plac-
ing Originals”, Copy/Document
Server Reference.
The scanned image
contains white spaces.
•
If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being add-
ed to the sides.
Scanning at a higher resolution
may reduce the margins.
•
If the File Format Converter
(optional ) is installed, the
margins may become wider.
Reference
“Placing Originals”, Copy/Document Server Reference
59
Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to net-
work delivery and sending e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-relat-
ed problems.
Problem
Cause
Solution
The stored file is locked The file, which is password pro- Contact the administrator.
and is not accessible.
tected, is locked because the pass-
word was incorrectly entered ten
times.
5
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network
browsing failing to operate when files are sent.
Problem
Cause
Solution
The network cannot be
browsedwhenspecifying may not be correct:
the destination folder.
The following machine settings
Check the settings. See “Network
Settings”, General Settings
Guide.
•
•
IPv4 address
Subnet Mask
Reference
“Network Settings”, General Settings Guide
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.
Problem
Cause
Solution
The Scanner Properties Advanced encryption has been
For details about the extended securi-
dialog box cannot be
displayed.
specified in the extended security ty setting, contact the administrator.
setting.
60
When You Cannot Send Scanned Files
When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for stored files be-
ing unable to be edited.
Problem
Cause
Solution
Stored files cannot be
Limits have been imposed using Contact the administrator.
deleted. File names and the available extended security
passwords cannot be
changed. Files cannot
be redelivered.
function.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network de-
livery function failing to operate.
Problem
Cause
Solution
5
The network delivery
function cannot be
used.
The delivery software may be an Contact the administrator.
old version or a security setting
may be specified.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See “Network
Settings”, General Settings
Guide.
Reference
“Network Settings”, General Settings Guide
Operation Is Not Possible When Messages Appear
This section describes likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Message
Cause
Solution
The destination list is being up-
dated from the network using
Wait until the message disap-
pears. Do not switch off the pow-
Updating the
destination
SmartDeviceMonitor for Admin. er while this message is
Depending on the number of des- displayed.
tinations to be updated, there
may be some delay before you
can resume operation. Opera-
list... Please
wait. Specified
destination(s)
orsender'sname
has been
tions are not possible while this
message is displayed.
cleared.
61
Troubleshooting When Using the Scanner Function
When a Message Is Displayed
This section describes likely causes of and possible solutions for error messages
that might appear on the machine's control panel.
When a Message Is Displayed on the Control Panel
This section describes causes and remedies if an error message appears on the
display of the control panel.
Important
❒ If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see “Turning Off the
Main Power”, About This Machine.
Message
Cause
Solution
A network error has oc- Try the operation once more. If the mes-
Connection with
LDAP server has
failed. Check the
server status.
5
curred and connection
has failed.
sage is still shown, the network may be
crowded. Check the information of Sys-
tem Settings. See “System Settings”,
General Settings Guide.
The user name and pass- Make settings correctly for the user
word differ from those set name and the password for LDAP serv-
for LDAP Authentication. er authentication.
LDAP server au-
thentication has
failed. Check the
settings.
A specified destination
or sender's name was
cleared when the desti-
nation list in the delivery
server was updated.
Specify the destination or sender's name
again.
The destination
list has been up-
dated. Specified
destination(s)or
sender's name has
been cleared.
A network error has oc- Check whether the server is connected.
curred.
Updating the des-
tination list has
failed. Try
again?
The destination list is be- If a destination or sender's name was al-
Updating the des-
tination list...
Please wait.
ing updated.
ready selected, re-select it after this mes-
sage disappears.
Specified desti-
nation(s) or
sender's name has
been cleared.
62
When a Message Is Displayed
Message
Cause
Solution
The number of files ex-
ceeded the maximum
number possible.
Reduce the number of files and send
them again.
Exceeded max.
number of files
which can be sent
at the same time.
Reduce the number
of the selected
files.
An irregular original is
placed.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect
original size.
Select scan size.
When placing an original directly on
the exposure glass, the lifting/ low-
ering action of the ADF triggers the
automatic original size detection
process. Lift the ADF by more than
30 degrees.
See “Placing Originals”, Copy/Docu-
ment Server Reference.
5
Search results have ex-
ceeded the max. display- conditions.
able number.
Search again after changing the search
Exceeded max. No.
of search results
which can be dis-
played. Max.:
The use of the function is Contact the administrator.
restricted to authenticat-
ed users only.
You do not have
the privileges to
use this func-
tion.
The maximum number
There are 100 files waiting in the send-
Exceeded max.
of standby files has been ing queue for e-mail, Scan to Folder, or
number of standby
files. Try again
after the current
file is sent.
exceeded.
delivery functions. Wait until files have
been sent.
A network error has oc- Try the operation once more. If the mes-
Exceeded time
limit for LDAP
server search.
Check the server
status.
curred and connection
has failed.
sage is still shown, the network may be
crowded. Check the information of Sys-
tem Settings. See “System Settings”,
General Settings Guide.
The specified group con- To select destinations for sending by e-
The specified
tains some destinations
for sending by e-mail
and some destinations
for sending by Scan to
Folder.
mail, press [Select] for the message dis-
played on the e-mail screen. To select
destination for sending by Scan to Fold-
er, press [Select] for the message dis-
played on the Scan to Folder screen.
group contains
some invalid des-
tination(s). Do
you want to se-
lect only valid
destination(s)?
The destination compu- Check whether the computer name and
ter name or folder name the folder name for the destination are
Cannot find the
specified path.
Please check the
settings.
is invalid.
correct.
63
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The maximum number
of specifiable alphanu-
meric characters in a
The maximum number of characters
which can be entered for the path is 128.
Check the number of characters you en-
Exceeded max.
number of alpha-
numeric charac-
ters for the
path.
path has been exceeded. tered, and then enter the path again. See
“Folder transmission”, Scanner Refer-
ence.
You have tried to delete The files can be deleted by the person
files without the authori- who created the file. To delete a file
The selected
file(s) which you
do not have ac-
cess privileges
to could not be
deleted.
ty to do so.
which you are not authorized to delete,
contact the person who created the file.
You cannot delete a file
which is waiting to be
transmitted(“Waiting...” and then delete the file.
status displayed) or
Cancel transmission (“Waiting...”status
cleared) or the DeskTopBinder setting,
Selected file is
currently in use.
Cannot delete it.
whose information is be-
ing changed with Desk-
TopBinder.
5
You cannot cancel a file You can only cancel files waiting to be
Cannot cancel
currently being sent.
sent. You cannot cancel files already
sent or currently being sent, files that
were sent but did not reach the destina-
tion, or files that have been cancelled.
sending certain
file(s). To con-
firm the result,
check [Scanned
Files Status].
You cannot change the
name of a file which is
waiting to be transmitted and then change the file name.
(“Waiting...” status dis-
Cancel transmission (“Waiting...”status
cleared) or the DeskTopBinder setting,
Selected file is
currently in use.
Cannot change
file name.
played) or whose infor-
mation is being changed
with DeskTopBinder.
You cannot delete the
Cancel transmission (“Waiting...”status
Selected file is
currently in use.
Cannot change
password.
password of a file which is cleared) or the DeskTopBinder setting,
waiting to be transmitted and then delete the password.
(“Waiting...” status dis-
played) or whose infor-
mation is being changed
with DeskTopBinder.
You cannot change the
Cancel transmission (“Waiting...”status
Selected file is
currently in use.
Cannot change
user name.
user name for a file which cleared) or the DeskTopBinder setting,
is waiting to be transmit- and then change the user name.
ted (“Waiting...” status
displayed) or whose infor-
mation is being changed
with DeskTopBinder.
64
When a Message Is Displayed
Message
Cause
Solution
The correct Network set-
tings are not made.
•
•
•
Check the network settings of the cli-
ent computer.
Connection with
the destination
has failed. Check
the status and
connection. To
check the current
status, press
[Scanned Files
Status].
Check that components such as the
LAN cable are connected properly.
Check that the server settings are
correct and the server is working
properly.
The entered user name
or password was invalid.
•
•
•
Check that the user name and pass-
word are correct.
Authentication
with the destina-
tion has failed.
Check settings.
To check the cur-
rent status,
Check that the ID and password for
the destination folder are correct.
A password of 64 or more characters
may not be recognized.
press [Scanned
Files Status].
5
The sender's name was
not specified.
A sender's name should be specified be-
fore sending e-mail. Send e-mail after
specifying the sender's name.
Sender's name is
not selected.
Please specify
sender's name.
The maximum e-mail
size has been exceeded.
•
•
Increase the size of [Max. E-mail Size].
Exceeded max. E-
mail size. Send-
ing E-mail has
been cancelled.
Check [Max. E-
mail Size] in
Set [Divide & Send E-mail] to [Yes (per
page)] or [Yes (per max. size)].
See “Send Settings”, General Settings
Guide.
Scanner Features.
A network error has oc- Wait until sending is retried automati-
curred and a file was not cally after the preset interval. If sending
Sending the data
has failed. The
data will be re-
sent later.
sent correctly.
fails again, contact the administrator.
While a file was being
sent, a network error oc- sage is still shown, the network may be
curred and the file could crowded. Contact the administrator. If
not be sent correctly.
Try the operation once more. If the mes-
Sending the data
has failed. To
confirm the re-
sult, check
[Scanned Files
Status].
multiple files were sent, use the Scanned
Files Status screen to check for which file
the problem occurred.
65
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Transmission has failed. Allocate sufficient space.
There was not enough
free space on the hard
disk of the SMTP server,
FTP server, or client com-
Transmission has
failed. Insuffi-
cient memory in
the destination
hard disk. To
check the current
status, press
[Scanned Files
Status].
puter at the destination.
Too many jobs are in
standby state, and send- standby state completes.
ing was cancelled.
Retry sending after sending jobs in
Output buffer is
full. Sending the
data has been
cancelled.Please
try again later.
The file being stored has Specify whether to use the data or not.
Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?
exceeded the max.
Scan the pages that were not scanned
number of pages for one and store them as a new file. See “Stor-
5
file.
ing Files Using the Scanner Function”,
Scanner Reference.
The maximum number
of files that can be stored
has been exceeded.
Try one of the following measures:
Exceeded max.
file capacity.
Delete the unnec-
essary stored
files.
•
Wait for a while, and then retry the
scan operation.
•
Reduce the scan area or scanning res-
olution. See “Items for Specifying
Scan Settings”, Scanner Reference.
•
Delete unneeded stored files. See
“Deleting a Stored File”, Scanner
Reference.
The maximum number
of files that can be stored
has been exceeded.
Try one of the following measures:
Cannot send
scanned data. Ex-
ceeded max.
•
Wait for a while, and then retry the
scan operation.
number of files.
Unable to capture
files.
•
Reduce the scan area or scanning res-
olution. See “Items for Specifying
Scan Settings”, Scanner Reference.
•
Delete unneeded stored files. See
“Deleting a Stored File”, Scanner
Reference.
The maximum number
of files that can be stored tions, and then delete unneeded files.
in the document server
has been exceeded.
Check the files stored by the other func-
Exceeded max.
number of files
which can be used
in Document Serv-
er at the same
time.
See “Using the Document Server”,
Copy/Document Server Reference.
66
When a Message Is Displayed
Message
Cause
Solution
The correct protect destina- Check that the protection code is correct,
tion code was not entered. and then enter it again. See “Registering
a Protection Code”, General Settings
Entered protec-
tion code for
destination is
incorrect.Please
re-enter.
Guide.
The maximum enterable
number of alphanumeric
characters has been exceeded. ter it again. See “Values of Various Set
Items for Transmission/Storage/Deliv-
Check the maximum number of charac-
ters which can be entered, and then en-
Exceeded max.
number of alpha-
numeric charac-
ters.
ery Function”, Scanner Reference.
The entered login user
name or login password correct login user name and login pass-
is not correct.
Inquire the user administrator for the
Cannot log in
with the entered
user name or
password.
word.
The entered login user
name or login password rect login user name and login password.
is not correct.
Inquire the user administrator for the cor-
Authentication
has failed.
5
The machine cannot per- Contact the administrator.
form authentication.
Authentication
has failed.
The entered path format Confirm the destination computer and
The entered path
is not correct.
Please re-enter.
is incorrect.
the path, and then enter it again.
The maximum number
of pages per file has been transmitted file, and then resend the file.
exceeded.
Reduce the number of pages in the
Captured file ex-
ceeded max.
number of pages
per file. Cannot
send the scanned
data.
See “Values of Various Set Items for
Transmission/Storage/Delivery Func-
tion”, Scanner Reference.
The machine is using an- Retry scanning after the operation with
Original is being
scanned by anoth-
er function.
other function such as
copying.
the other function is completed.
The entered e-mail ad-
dress is incorrect.
Check that the e-mail address is correct,
and then enter it again.
The E-mail ad-
dress entered is
not correct.
Please re-enter.
Because there is not
Specify whether to use the data or not.
Memory is full.
Press [Send] to
send the current
scanned data, or
press [Cancel] to
delete.
enough free hard disk
space in the machine for
delivering or sending by
e-mail while storing in
the Document Server,
only some of the pages
could be scanned.
67
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Because of insufficient
hard disk space, the first
page could not be
scanned.
Try one of the following measures:
Memory is full.
Cannot scan. The
scanned data will
be deleted.
•
Wait for a while, and then retry the
scan operation.
•
Reduce the scan area or scanning res-
olution. See “Items for Specifying
Scan Settings”, Scanner Reference.
•
Delete unneeded stored files. See
“Deleting a Stored File”, Scanner
Reference.
Because there is not
Specify whether to use the data or not.
Memory is full.
Do you want to
store scanned
file?
enough free hard disk
space in the machine for
storing in the Document
Server, only some of the
pages could be scanned.
The scanned original ex- Specify the scan size and resolution
Exceeded max.
data capacity.
Check the scan-
ning resolution,
then reset origi-
nal(s).
ceeded maximum data
capacity.
again. Note that it may not be possible to
scan very large originals at a high reso-
lution. See “Items for Specifying Scan
Settings”, Scanner Reference.
5
The scanned data ex-
ceeded maximum data
capacity.
Specify the scan size and resolution
again. Note that it may not be possible to
scan very large originals at a high reso-
lution. See “Items for Specifying Scan
Settings”, Scanner Reference.
Exceeded max.
data capacity.
Check the scan-
ning resolution,
then press Start
again.
The number of scanned Select whether to send the data so far.
pages exceeded maxi-
mum page capacity.
Exceeded max.
page capacity per
file. Press
[Send] to send
the scanned data,
or press [Cancel]
to delete.
68
When a Message Is Displayed
Reference
“Turning Off the Main Power”, About This Machine
“System Settings”, General Settings Guide
“Send Settings”, General Settings Guide
“Registering a Protection Code”, General Settings Guide
“Placing Originals”, Copy/Document Server Reference
“Using the Document Server”, Copy/Document Server Reference
“Storing Files Using the Scanner Function”, Scanner Reference
“Deleting a Stored File”, Scanner Reference
“Items for Specifying Scan Settings”, Scanner Reference
“Values of Various Set Items for Transmission/Storage/Delivery Function”,
Scanner Reference
“Folder transmission”, Scanner Reference
5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see “Turning Off the
Main Power”, About This Machine.
Message
Cause
Solution
A paper misfeed has oc- Remove jammed originals, and place
Clear Misfeed(s)
in ADF.
curred inside the ADF.
them again.
Check whether the originals are suitable
to be scanned by the machine.
You are using an invalid Install the operating system of the com-
Invalid Winsock
version. Please
use version 1.1
or higher.
version of Winsock.
puter or copy Winsock from the operat-
ing system CD-ROM.
You tried to register a
name that is already in
use.
Use another name.
The name is al-
ready in use.
Check the regis-
tered names.
The set original was mis-
aligned.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect the
paper size of the
original.Specify
the scanning
size.
When placing an original directly on
the exposure glass, the lifting/lower-
ing action of the ADF triggers the au-
tomatic original size detection
process. Lift the ADF by more than
30 degrees.
69
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Themaximumnumberof The maximum number of modes that
registerable scan modes can be stored is 99. Delete unneeded
Cannot add any
more scanning
mode.
has been exceeded.
modes.
The maximum number
of registerable scan areas as that can be stored is 99. Delete un-
has been exceeded. needed scanning area.
The maximum number of scanning are-
Cannot specify
any more scanning
area.
An unrecoverable error has Contact your service representative.
occurred in the machine.
Call Service
Please call your
service repre-
sentative.
The TWAIN scanner
function cannot be used
on this machine.
Contact your service representative.
Scanner is not
available on the
specified device.
•
•
The machine's main
power switch is off.
•
•
Set the main power switch to “On”.
Scanner is not
available. Check
the scanner con-
nection status.
Check whether the machine is con-
nected to the network correctly.
5
The machine is not
connected to the net-
work correctly.
•
•
Deactivate the personal firewall of
the client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”, Net-
work Guide.
•
•
The machine's main
power switch is off.
•
•
Set the main power switch to “On”.
Cannot find the
scanner. Check if
the scanner main
power is on.
Check whether the machine is con-
nected to the network correctly.
The machine is not
connected to the net-
work correctly.
•
•
Deactivate the personal firewall of
the client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”, Net-
work Guide.
The machine is not con- Check whether the machine is connect-
No response from
the scanner.
nected to the network
correctly.
ed to the network correctly.
The network is crowded. Wait for a while, and then try to reconnect.
No response from
the scanner.
The application-speci-
fied scan conditions have made with the application exceed the
exceeded the setting
range of the machine.
Check whether the scanning settings
Error has oc-
curred in the
scanner.
setting range of the machine.
70
When a Message Is Displayed
Message
Cause
Solution
An unrecoverable error
has occurred on the ma-
chine.
Contact your service representative.
Fatal error has
occurred in the
scanner.
An access mask is set.
Contact the network or scanner administrator.
Check whether the ADF cover is closed.
Cannot connect to
the scanner.
Check the network
Access Mask set-
tings in User
Tools.
The ADF cover is open.
Scanner is not
ready. Check the
scanner and the
options.
Scanner memory is in-
sufficient.
•
•
•
Reset the scan size.
Insufficient mem-
ory. Reduce the
scanning area.
Lower the resolution.
Set with no compression. See the
TWAIN Driver Help.
5
The problem may be due to the follow-
ing cause:
•
“The Relationship between the Reso-
lution and the Scanning Area” chart
in Help for halftone scanning might
not always apply. Scanning cannot
be performed if large values are set
for brightness when using halftone
or high resolution.
When a paper misfeed
occurs in the machine
duringprinting,scanning
cannot be performed.
After the misfed paper has been re-
moved, proceed with scanning.
Insufficient mem-
ory. Reduce the
scanning area.
•
The main power
•
•
Check whether the main power
switch of the scanner used for the
previous scan is turned off.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
switch of the previ-
ously used scanner is
not set to “On”.
Check whether the scanner used for
the previous scan is connected to the
network correctly.
•
The machine is not
connected to the net-
work correctly.
(“XXX” and “YYY” indi-
cate scanner names.)
•
•
Deactivate the personal firewall of
the client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”, Net-
work Guide.
•
Select the scanner used for the previ-
ous scan.
71
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
An error has occurred in
the driver.
•
•
•
Check whether the network cable is
connected correctly to the client
computer.
Error has oc-
curred in the
scanner driver.
Check whether the Ethernet board of
the client computer is recognized
correctly by Windows.
Check whether the client computer
can use the TCP/IP protocol.
A communicationerror has Check whether the client computer can
Communication er-
ror has occurred
on the network.
occurred on the network.
use the TCP/IP protocol.
A function of the ma-
chine other than the
scanner function is being
used such as the copier
function.
Wait for a while and reconnect.
Scanner is in use
for other func-
tion. Please
wait.
5
Memory is insufficient.
•
•
Close all the unnecessary applica-
tions running on the client computer.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
Uninstall the TWAIN Driver, and
then reinstall it after restarting the
computer.
Access is restricted with Contact the administrator.
user codes.
No User Code is
registered. Con-
sult your system
administrator.
The entered login user
name, password, or driv-
er encryption key was
invalid.
•
•
Check the login user name, login
password, and driver encryption
key.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
Permission to use this function has not
been granted. Contact the administrator.
Reference
“Turning Off the Main Power”, About This Machine
“Network Settings”, General Settings Guide
“Using telnet”, Network Guide
72
6. Adding Paper, Toner and
Staples
This chapter describes troubleshooting procedures that are applicable to all the
machine's functions.
Loading Paper
This section describes what to do when paper runs out and needs reloading.
Note
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For paper types and sizes, see “Copy Paper”, About This Machine.
Reference
“Copy Paper”, About This Machine
Loading Paper into Paper Trays
This section describes how to load paper into the paper trays.
Important
❒ If you add paper to a paper tray with paper left inside, a misfeed might occur.
❒ Do not stack paper over the limit mark.
❒ When loading small quantities of paper, be careful not to squeeze the side
guide in too tightly, as the paper will not feed properly.
A Pull out the paper tray until it stops.
B Square the paper and load it in the tray with the copying face up.
ZEWY100E
Reference
p.77 “Changing the Paper Size”
p.80 “Changing to a size that is not indicated on the paper size selector”
73
Adding Paper, Toner and Staples
Setting special paper in paper tray 2
This section describes how to load special paper into paper tray 2.
A Pull out the paper tray until it stops.
B Load the special paper below the limit mark of the tray.
ZEWY110E
C Push the paper tray in until it stops.
6
74
Loading Paper
Loading Paper into the Large Capacity Tray (Optional)
This section describes how to load paper into the large capacity tray (LCT).
Important
❒ Load copy paper of the same size and orientation in both left and right side
trays.
❒ The tray can hold up to 2,000 sheets.
❒ Align the right edge of the right copy paper stack with the right edge of the
tray.
❒ Align the left edge of the left copy paper stack with the left edge of the tray.
❒ Do not stack paper over the limit mark.
A Pull out the LCT.
6
ZEWY010E
B Square the paper, and then load it in the tray with the copying face up.
ZEWY020E
C Push the paper tray in until it stops.
75
Adding Paper, Toner and Staples
Orientation-fixed paper or two-sided paper
This section describes loading paper that has a specified orientation and printing
side (such as letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, punched paper, or copied paper) might not print correctly, depending on
how the originals and paper are placed. Select [Yes] in [Letterhead Setting] under
[Copier / Document Server Features], and then place the original and paper as
shown below. See “Letterhead Setting”, General Settings Guide. When printing
with the printer function, placement orientation is the same.
6
GEWH100E
Reference
“Letterhead Setting”, General Settings Guide
76
Changing the Paper Size
Changing the Paper Size
This section describes how to change the paper size.
Important
❒ If you want to change the paper size set in the LCT, contact your service representative.
Note
❒ Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.
Reference
“Copy Paper”, About This Machine
Changing the Paper Size in the Paper Trays
6
This section describes how to change the paper size in the paper trays.
Important
❒ Make sure the paper stack is flush against the right side guide.
❒ Do not stack paper over the limit mark.
❒ When loading small quantities of paper, be careful not to squeeze the side
guide in too tightly, as the paper will not feed properly.
❒ To adjust the paper size to a size not indicated on the paper size selector, see
“Changing to a size that is not indicated on the paper size selector”.
A Make sure the paper tray is not in use. Then, pull the paper tray out slowly.
B If paper is loaded in the tray, remove it.
C While pressing the release lever, adjust the back guide.
ZEWY150E
77
Adding Paper, Toner and Staples
D Release the side lever.
ZEWY160E
E While pressing the release lever, adjust the side guides.
6
ZEWY170E
F Square the paper, and then load it in the tray with the copying face up.
ZEWY180E
G While pressing the release lever, adjust the side guides to the new paper
size.
ZEWY190E
78
Changing the Paper Size
H Lock the side lever.
ZEWY200E
I While pressing the release lever, adjust the back guide to the new paper
size.
6
ZEWY210E
J Adjust the paper size selector to the new paper size.
ZEWY220E
L Check the paper size shown on the display panel.
Reference
p.80 “Changing to a size that is not indicated on the paper size selector”
79
Adding Paper, Toner and Staples
Changing to a size that is not indicated on the paper size selector
If you load a paper size that is not indicated on the paper size selector, you need
to specify the paper size with the control panel. This section describes how to
load such paper.
A Set the paper size selector to the p mark.
B Press the {User Tools/Counter} key.
C Press [System Settings].
6
D Press [Tray Paper Settings].
E Press [Tray Paper Size: Tray 1], [Tray Paper Size: Tray 2], [Tray Paper Size: Tray 3] or
[Tray Paper Size: Tray 4].
F Select the required size, and then press [OK].
G Press [Exit] or the {User Tools/Counter} key to exit User Tools.
80
Adding Toner
Adding Toner
This section describes how to add and store toner.
R WARNING:
• Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations.
R CAUTION:
• Keep toner (used or unused) and toner containers out of reach of children.
R CAUTION:
• If toner or used toner is inhaled, gargle with plenty of water and move into a
fresh air environment. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner gets into your eyes, flush immediately with large
amounts of water. Consult a doctor if necessary.
R CAUTION:
6
• If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
R CAUTION:
• Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
• If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
Important
❒ Fault may occur if you use toner other than the recommended type.
❒ When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
❒ Always add toner when the machine instructs you.
❒ Do not repeatedly install and remove toner bottles. This will result in toner
leakage.
❒ Do not shake the removed toner bottle. Remaining toner might scatter.
Note
❒ You can still make about 50 copies after the messages “D Toner is almost
empty.” and “Replace Toner Bottle.” appear cyclically, but replace toner
early to prevent poor copy quality.
81
Adding Toner
Sending Fax Messages When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note
that even if there is no toner left, you can still send fax documents.
Important
❒ If number of communications executed after the toner has run out and not
listed in the automatically output Journal exceeds 200, communication is not
possible.
A Make sure that the machine is in facsimile mode.
B Press [Exit], and then perform transmission operation.
The error message disappears.
Note
❒ The Memory Storage Report, Polling RX Reserve Report, and Confidential
File Report are not printed.
❒ If the fax screen does not appear in step , press the {Facsimile} key.
A
6
83
Adding Paper, Toner and Staples
Adding Staples
This section describes what to do when staples need replacing.
Important
❒ Stapling failures or jams may occur if you use a staple cartridge other than
that recommended.
500-Sheet Finisher
This section describes how to add staples to the 500-Sheet Finisher.
6
ARU003S
84
Adding Paper, Toner and Staples
Replacing the Stamp Cartridge
When the stamp becomes faint, replace the cartridge.
Important
❒ This stamp cartridge is used for facsimile and scanner functions.
❒ Do not attempt to put ink into the cartridge. Doing so will result in leakage.
❒ Be sure not to dirty your fingers with ink from the cartridge.
❒ Use the cartridge specified for this machine.
A Open the ADF unit.
6
ZEXH070J
B Open the stamp cover.
ZGNH011J
86
Replacing the Stamp Cartridge
C Pull out the old stamp cartridge.
Tap the cartridge lock lever several times. The cartridge will eject. Then re-
move the cartridge, while pushing the lock lever.
ZEXH080J
D Insert the new stamp cartridge.
Insert the cartridge until the metal parts are no longer visible.
6
ARU016S
E Press the stamp cover back in until it clicks.
ZEXH100J
F Close the ADF unit.
87
Adding Paper, Toner and Staples
6
88
7. Clearing Misfeeds
This chapter describes what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
This section describes how to locate and remove jammed paper.
R CAUTION:
• The inside of the machine could be very hot. Do not touch any parts other
than specified in this document when removing misfed paper. Otherwise, it
may cause burn injury.
R CAUTION:
• The fusing section of this machine might be very hot. Caution should be tak-
en when removing misfed paper.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings will be lost.
❒ Contact your service representative if misfeeds occur frequently.
Reference
p.90 “Locating Jammed Paper”
89
Clearing Misfeeds
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the proce-
dures shown on the sticker inside the finisher or front cover.
Lit indicators show you the location of the misfeed.
7
ARU005S
Note
p.91 “When A Is Lit”
p.91 “When B Is Lit”
p.91 “When C Is Lit”
p.92 “When D Is Lit”
p.92 “When P Is Lit”
p.93 “When R Is Lit”
p.93 “When Y Is Lit”
p.94 “When Z Is Lit”
90
Removing Jammed Staples
Removing Jammed Staples
This section describes how to remove jammed staples.
Important
❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over
in the tray.
❒ When the finisher is installed, after removing jammed staples, staples will not
be ejected the first few times you try to use the stapler.
500-Sheet Finisher
This section describes how to remove jammed staples from the 500-Sheet Finisher.
7
ARU014S
95
8. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section describes precautions for installation, relocation, and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum environmental conditions
This section describes precautions when locating the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an elec-
tric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• Make sure the room where you are using the machine is well ventilated and
spacious. Good ventilation is especially important when the machine is used
heavily.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a
large well ventilated room that has an air turnover of more than 30 m3/hr/person.
97
Remarks
Environments to avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air
from a heater. (Sudden temperature changes can cause condensation to form
inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
Moving
This section describes precautions to take when moving the machine.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
• Turn off the main power.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reduc-
ing the risk of fire or electric shock.
8
• Close all covers and trays, including the front cover and bypass tray.
❒ Do not carry the machine, by holding the scanner assembly. Keep the ma-
chine level and carry it carefully, taking care not to jolt or tip it. Rough han-
dling may cause a malfunction or damage the hard disk or memory, resulting
in loss of stored files.
❒ Do not take off the holding stand.
❒ Protect the machine from strong shocks. Impact can damage the hard disk
and cause stored files to be lost. As a precautionary measure, files should be
copied to another computer.
98
Where to Put Your Machine
Power Connection
This section describes the power supply.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R WARNING:
• If the power cord is damaged (exposure of the core, disconnection,
etc.), contact your service representative to change a new one. Oper-
ating the machine with a damaged power cord may cause an electric
shock or fire.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
R CAUTION:
• To disconnect the power cord, pull it out by plug. Do not drag the cord itself.
Doing so may result in damage to the cord, leading to fire or electric shock.
• When the main power switch is in the stand-by position, the optional anti-
condensation heaters are on. In an emergency, unplug the machine's power
cord.
8
• When you unplug the power cord, the anti-condensation heaters turn off.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
99
Remarks
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
CP999EE
1. Rear: more than 1 cm (0.4")
3. Front: more than 75 cm (29.6")
2. Right: more than 1 cm (0.4")
4. Left: more than 1 cm (0.4")
Note
❒ For the required space when options are installed, contact your service representative.
8
100
Maintaining Your Machine
Maintaining Your Machine
If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may
be reduced. Clean these parts if they are dirty.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ How to maintain
Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth
to remove the water.
Cleaning the Exposure Glass
This section describes how to clean the exposure glass and the scanning glass.
8
Clean 1 and 2.
101
INDEX
A
Add Staple indicator, 3
Add Toner indicator, 3
ADF belt is dirty, 101
Main power indicator, 5
Main power switch, 40
C
Changing the paper size, 77
Combine, 20
Copies appear dirty, 18
Copies are too light, 18
N
D
O
Data In indicator does not light up, 52
Duplex, 20
E
Paper, 73
Edit, 20
Environments to avoid, 98
Error log, 49
Paper is not fed from selected tray, 53
Paper jam, 89
Paper size, 77
Error Mail Notification, 41
Error Report (E-Mail), 41
Exposure glass is dirty, 101
Paper size selector, 80
F
Printed image is different from
computer's display, 53
Printer driver installation, 44
Printing does not start, 50
Fax error report, 39
Fax reception is impossible, 35
Fax transmission is impossible, 35
J
Jammed paper, 89
Jammed staples, 95
L
Letterhead paper, 76
Loading paper into paper trays, 73
Loading paper into the
large capacity tray (LCT), 75
Load Paper indicator, 3
103
S
Scanned image contains white spaces, 59
Scanned image is dirty, 59
Toner, 81, 82, 83
Two-sided paper, 76
Scanned image is distorted, 59
Scanned image is out of position, 59
Scanner Properties dialog box not displayed, 60
Stamp, 20
Stamp cartridge replacement, 86
Staple, 84
Staple jam, 95
Staples jammed in 1000-Sheet Finisher, 96
Staples jammed in 500-Sheet Finisher, 95
Stored file is locked, 60
Stored files, 5
Stored files cannot be deleted, 61
When C is lit, 91
When D is lit, 92
When P is lit, 92
When R is lit, 93
When Y is lit, 93
When Z is lit, 94
104
AE
AE
D008-6804
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
c means STAND BY.
Trademarks
Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh
Company Limited.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
•
•
•
•
The product name of Windows® 95 is Microsoft® Windows® 95
The product name of Windows® 98 is Microsoft® Windows® 98
The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me)
The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
•
•
The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
The product names of Windows NT® are as follows:
Microsoft® Windows NT® Server 4.0
•
Microsoft® Windows NT® Workstation 4.0
Copyright © 2006
Type for MP 2510/Aficio MP 2510/IS 2425
Type for MP 3010/Aficio MP 3010/IS 2430
AE AE D008-6804
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