User Guide
SoundPoint® IP 430 SIP 2.0
August, 2006
Phone Reboot ........................................................................19
Text Messaging......................................................................19
Safety and Compliance......................................23
Class B Digital Device or Peripheral..........................................23
Modifications.........................................................................24
Installation Instructions ............................................................24
Plug Acts as Disconnect Device ................................................24
CE & VCCI Mark....................................................................24
Polycom Limited Warranty
and Limitation Liability.....................................24
Exclusions.......................................................25
Service Agreements..........................................25
Limitations of Liability......................................26
Disclaimer.......................................................26
Governing Law ................................................26
Copyright Notice ..............................................26
Introduction
Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone.
Be sure to verify with your system admin-
istrator that your network is prepared for
configuring your SoundPoint® IP 430 SIP
phone. As well, be sure to read the Parts
List, and the Safety Notices section in this
guide before you set up the SoundPoint®
IP 430 SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 430 SIP
Power Adapter
(Not shown: Country-specific
AC cord provided)
Phone Base
Handset & Handset Cord
Network Cable
Quick Start Guide
1
Installing SoundPoint® IP 430 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 430 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys-
tem administrator.
The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance informa-
tion that your system administrator should
review. It can also be found at www.
polycom.com.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable be-
tween the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the power
adapter to the DC 24V jack marked on the
phone. Connect the country-specific AC
cord to the power adapter.
Power Adapter
(24V DC)
Optional PC
Connection
Network Port
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power op-
tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.
IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan)
Optional PC
Connection
2
Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
(Optional)
phone.
2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.
For information on headsets,
and choose the Support link.
Attaching the Base
The base unit can be attached to the SoundPoint® IP 430 in one of two ways:
Deskmount Method
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
3
Wallmount Method
1. Place all cords in the recessed area
above the modular jacks as shown in
previous example.
2. On the back of the phone, remove
the key located behind the hook-
switch. (See below.)
3. Reposition it so that the end tab
(at 45º angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
cradle in this position.
4. With mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP 430 into place.
4
Features
Line Indicators Individual multi-color
LEDs display a dynamic call state.
Soft Keys
Line/Speed
Dial Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Speakerphone
Microphone Mute
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
Hold
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Headset
Hookswitch
Indicator
This will alert you to
new messages, and
other events.
Speaker
For ringer and
hands-free audio
output.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
5
Key Descriptions
Feature Key
Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows you to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys with LED indicators.
Dials last connected party from the phone.
Places current active call in Hold state.
HHoolldd
Access Message Center and Instant Messages.
Access local and server features.
Select control for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (incl. special characters).
Dial Pad
6
Using SoundPoint® IP 430 SIP
Placing a Call
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
or
keys, or picking up
the handset.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key,
dial tone.
, or NewCall to obtain
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected, press
See also Headset Memory Mode.
any assigned line key,
obtain dial tone.
, or NewCall to
2. Dial the desired number.
You also have the option to dial directly from the
dial pad without first getting dial tone. Simply
enter the number then lift the handset, press the
Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
Menu
To obtain the IP address of your phone, press
followed by Status, Platform and Phone.
The IP address is listed together with other phone information.
7
Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Incoming calls may be ignored
by pressing the Reject soft key or
invoking Do Not Disturb during
ringing. Note that Do Not Dis-
turb stays active when the call is
dropped and will remain so until
toggled off.
Press
, or with the handset on hook press the
line key with the active indicator, or the Answr
soft key.
Using the Headset:
Press
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
Hold
During a call, press
or the Hold soft key.
The call will be placed on hold and this will be
indicated on the display. Press the Resume soft
key, or the line key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single
line key, use the arrow keys to switch be-
tween the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the
second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If
a line key is pressed briefly, the first call
on hold on that line key will be retrieved.
Microphone Mute
During a call, press
. The LED on the
To turn off Microphone Mute, press
again.
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.
8
General Key Use
To navigate through menus and to enter
data, these are useful tips:
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
1. Use
and
to scroll through
and
lists. In some lists the
keys can be used as “Page Up” and
“Page Down”.
#
*
2. When menus have submenus, use
and
to move one level down or
one level back up.
Menu
3. Press
menu.
to exit from any
4. To enter text using the dial pad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
Local Conferencing
You can create a conference with two other
parties using the phone’s local conferencing
feature.
Ending the call on the conference
originator’s phone will not end the
conference; the other two parties
can continue to talk.
1. Place a call to the first party.
2. Press the Cnfrnc soft key to create a
new call (the active call is placed
on hold).
3. Dial the phone number of the sec-
ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
4. When the second party answers,
press the Cnfrnc soft key again to
join all parties in the conference,
or press the Split soft key to put
the first call on hold and keep the
second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Splitting a Conference
When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.
9
Transferring a Call
1. During a call, press the Trnsfr soft key
(the active call is placed on hold).
2. Dial the number to which you want to
transfer the call.
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
OR
Use the arrow keys to access speed
dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.
3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.
A blind transfer (without consul-
tation) can also be supported by
pressing the Blind soft key.
Call Timer
Call duration on an active call is monitored
through a local call timer. This is vis-
ible within the active call window on the
display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
if in
Hands-free Mode, or
Mode.
if in Headset
Redial
Redial
Press
to dial the last call placed
from your phone.
To redial another previously dialed num-
ber, press
and press
from the phone’s idle display,
again to place the call
OR
Menu
Press
and select Features, Call
Lists, Placed Calls to access the list.
10
Call Forwarding
Calls may be forwarded to another exten-
sion as follows:
To turn call forwarding off:
1. Press the Fwd soft key from the
1. Press the Fwd soft key from the
phone’s idle display or press
phone’s idle display or press
Menu
and select Features and
Menu
and select Features and
Forward.
Forward at any time.
2. (Optional) If multiple lines are in
use, select which line to disable.
3. Press the Disabl soft key.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the Enable soft key to confirm
Call Forwarding.
Idle display returns and the line indicator
now displays the regular icon.
Call forwarding is not available on shared
lines.
Idle display returns with a moving arrow
on the line label to confirm Call Forward-
ing enabled.
Volume Adjustment
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.
Do Not Disturb
To prevent the phone from ringing on
deselect Do Not Disturb.
Menu
incoming calls, press
and select
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
Features, Do Not Disturb. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list. indicated by a flashing “ X ” beside the line
indicator on the display.
To turn off Do Not Disturb, press
Menu
and select Features, and then
11
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 430 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. You have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock Time,
Clock Order or Enable / Disable.
4. Scroll through the options via the up
and down arrow keys.
Menu
5. Press Select to confirm and
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful
for regular headset users. To do this:
Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answr soft key to receive a call will now
connect to the user’s headset automati-
cally.
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and Select Repeat steps 1-3 and select Disabled to
soft key to enable Headset Memory
turn Headset Memory Mode off.
Mode.
4. Press
menu.
Menu
to return to the main
Display Contrast
To adjust the contrast on the display to a
comfortable level:
3. Press the Ok or Cancel soft keys to
accept or reject changes.
Menu
Menu
1. Press
. Select Settings fol-
lowed by Basic, Contrast.
4. Press
or the Exit soft key
2. Pressing the Up or Down soft keys
or volume keys will increase or
decrease the display contrast.
to return to the idle display.
12
Ring Type
Many ring types are available including a
“Silent Ring”. You can select different rings
to distinguish between lines or to have a dif-
ferent ring from your neighbor’s phone.
If “Silent Ring” is selected, incoming
calls can only be answered by press-
ing the Answer soft key.
To change the incoming ring:
4. Press Select to change to the selected
Menu
1. Press
. Select Settings fol-
ring type.
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
Menu
5. Press
or the Exit soft key to
return to the idle display.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
See also Distinctive Ringing / Call
Treatment.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
For additional choices, press More fol-
lowed by:
100 for each).
4. Info to view information about the
call.
Menu
Press
followed by Features, Call
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
Lists and Missed, Received, or Placed
Calls as desired. Call information will be
displayed. From this screen:
Press More and Exit soft keys to return to
the idle display.
1. Choose Edit to amend the dial string
before dialing.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Press
Press
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Contact Directory
In addition to a directory of missed,
placed, or received calls, the phone can
store a local directory of 500 or more
contacts*.
You can add, delete, edit, dial, or search
for any contact in this list through just a
few key strokes.
*Limit depends on server configuration.
Contact your system administrator for
full details.
13
To add or edit a contact:
5. Ring Type and Divert Contact may
be left blank.
Menu
1. Press
and select Features,
Contact Directory.
6. Use
and
to switch between
2. Press More and then Add to enter
another contact into the phone’s da-
tabase or highlight an existing entry
then press Edit.
3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up-
per/lower case alphanumeric modes.
Press More and then Encode to access
special characters in other languages
if necessary.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
► The Speed Dial Index will automati-
cally be assigned the next available
index value.
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes then press
Menu
or the Exit soft keys to
return to the idle display.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Speed Dial
Pre-assigned numbers can be associated
with speed dial entries for rapid automated
dialing. Speed Dial entries are consecu-
tively placed next to assigned line keys
on the phone. When a new entry is added
to the Contact List, it is automatically as-
signed the next available speed dial index.
Example: To change a Speed Dial key assignment:
2. If a speed dial index already exists,
Menu
1. Press
and select Features,
delete it by pressing the
then the << softkey.
3. If desired, enter a new speed dial
key and
Contact Directory. Highlight an
existing directory entry and press
Edit,
OR press and hold the line key
which already has a speed dial
number assigned to it. That contact
in the directory will automatically be
displayed.
index.
4. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
14
Idle display could now be as shown:
:::
...
.
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
To quickly view a complete list of assigned
speed dial entries, press
from the idle
display. Dial directly from a selected
number.
Multiple Lines
®
Your SoundPoint IP 430 SIP can support
up to two lines. Lines can be configured for
private or shared lines.
Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is configured,
the display could resemble one of the displays
shown:
Multiple Keys Per Line
A line on the phone can be configured to have
both line keys associated with it. If this is the
case, the display could look like this:
Incoming calls to this line will be distributed
evenly among the two available keys. Simi-
larly, outgoing calls will be distributed.
15
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line. In
the example shown, extension 2020 is in an out-
bound call with 2024. The second figure shows
an incoming call from John Brown. To answer
this incoming call, put the original call on Hold
or press the key to access the new call. Soft
key labels will be updated on the display with
these options:
1. Answr the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third figure). If more than one call
appearance is in use, one will appear on the dis-
play and the total number will be indicated by a
counter at the top right corner of the display. For
example “2/3” indicates that the highlighted call
is the second one out of a total of three.
In the example case illustrated, another out-
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
16
Shared Lines
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the figure, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it may be unavailable on the
other one. The shared line icon changes
to a moving icon and the line LED turns
red when the line is in use remotely.
**Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
Connct to initiate Voice Mail retrieval
from the Message Center,
OR
1. Press
Center*†.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
and select Message
Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
3. Display indicates number of mes-
sages and their importance. Press
*Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
Voice Mail can be accessed with a
single key press. Contact your system
administrator to configure this option.
†Screen options may vary with server-
based application.
17
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones for con-
tacts in your local directory. This allows identification
of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
existing value). See Ring Type in
Menu
1. Press
then Features, and
this guide for further details.
select Contact Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to Ring
Type.
4. Enter a number corresponding to
one of the ring types available (press
key and then << to remove an
5. Press the Save soft key or Cancel to
Menu
abandon the change then
press to return to the idle display.
Incoming calls from this contact will now
have a distinctive ringing pattern.
This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.
Multilingual Support (Localization)
Many languages are supported by the phone.
To change language:
Menu
1. Press
and select Settings,
3. The display will change to the lan-
guage of your choice.
Basic, Preferences, Language.
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
4. Exit to the idle display by pressing
.
Menu
18
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
► Simultaneously press and hold the
Messages, Hold, and Volume keys (see
figure) for more than 3 seconds or until a
beep is heard.
Menu
► Press
and select Settings,
Advanced, Restart Phone (the user pass-
word is required to access this menu).
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.
Optional Features
Text Messaging
You can send and receive Text messages
on the phone. SIP Instant (Text) Messag-
ing is supported in real-time. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.
To read text messages:
are to be retrieved.
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
1. Press
Messages,
OR
Press the IM soft key to read a mes-
sage just received.
2. (Optional) If multiple lines are in
use, select from which line messages
and select Instant
19
To send a text message:
1. Press
6. Press the Select soft key to choose
from various pre-scripted short mes-
sages,
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
OR
Press Edit to compose a custom
message. Use dial pad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac-
ters.
4. Press the New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and up-
per/lower case alphanumeric modes.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to comple-
ment a traditional messaging application
such as email.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud-
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
4. Press to switch between Enabled
Menu
1. Press
and select Features,
or Disabled status.
5. Press the Save soft key or Cancel
Contact Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to the
Watch Buddy or Block Buddy fields.
to abandon the change then press
Menu
to return to the idle dis-
play.
The figures show a typical Buddy Status screen dis-
play of monitored phones and a My Status display.
:::
...
.
:::
...
.
20
To view and change Presence settings:
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies soft
key on the idle display.
4. Choose Watcher List to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
phones you have blocked from
monitoring your status. Press the
Unblk soft key to unblock a contact.
Menu
1. Press
and select Features
and Presence.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watch-
ing phones. Presence information
will also be sent to watching phones
when the user goes off-hook or
invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the Stats soft key from
the idle display.
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the Buddies soft key on the idle
display to get to the Buddy Status
Menu
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
screen or press
and select
Features, Presence, Buddy Status.
2. Press More.
3. Press Add.
Any contacts added through the buddy list
will appear in as a contact in Microsoft
®
4. Enter the number of the buddy, for
Office Communicator and Windows
Messenger.
example, 7778.
5. Press Submit.
21
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
Verify if dial tone is present on any other
audio paths:
•
•
Check that the display is illuminated.
Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis-
trator).
•
Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
If dial tone exists on one of these,
connect a different handset or head-
set to isolate the problem.
•
•
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
Verify successful outbound or inbound
calling:
•
As “No Dial-Tone” above.
•
Place a call to the phone under in-
vestigation - check that the display
indicates incoming call information.
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
Reboot the phone to obtain a default
level of contrast (follow the instruc-
tions in this User Guide).
•
No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the
front panel using the volume up/
down keys.
Check that ring type selection is not
Silent Ring.
•
•
As “No Display” above.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
•
No Audio on Headset
Verify correct connections:
•
•
Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
•
Ensure that headset is compatible
with the phone.
22
No Response from Feature Key Presses
Verify phone is in active state:
•
Press Menu followed by System Sta-
tus and Server Status to confirm line
is actively registered to the server.
•
Make a call to the phone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.
•
Reboot the phone to attempt re-reg-
istration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
Menu
•
Press
followed by Status,
Network and Ethernet. Scroll down
to verify LAN port is Active.
Reboot the phone to attempt recon-
nection to the network.
•
•
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Check that the switch or hub is opera-
tional (flashing link/status lights) or
contact your System Administrator.
•
Safety and Compliance
Part 15 Rules
2. This device must accept any interfer-
ences received, including interference
that may cause undesired operation.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment has been tested and
reception, which can be determined by
found to comply with the limits for a Class turning the equipment off and on, the user
B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential instal-
lation. This equipment generates, uses,
and can radiate radio frequency energy
and, if not installed and used in accor-
dance with the instructions, may cause
harmful interference to radio communica-
tions. However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
is encouraged to try to correct the interfer-
ence by one or more of the following
measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
23
Modifications
by Polycom, Inc. could void the user’s
authority to operate the equipment.
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang-
es or modifications not expressly approved
Installation Instructions
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Installation must be performed in accor-
dance with all relevant national wiring
rules.
Plugs Acts as Disconnect Device
La prise électrique à laquelle l’appareil
The socket outlet to which this apparatus is
connected must be installed near the equip-
ment and must always be readily accessible.
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
Industry Canada (IC)
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
This Class [B] digital apparatus complies
with Canadian ICES-003.
CE and VCCI Mark
This SoundPoint® IP 430 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom war-
rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its autho-
rized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec-
tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably avail-
24
able, Polycom may, on its sole discre-
tion, refund to Customer the purchase
price paid for the defective product. All
products that are replaced will become the
property of Polycom. Replacement prod-
ucts or parts may be new or reconditioned.
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
Polycom warrants any replaced or repaired replaced item will be shipped to the Cus-
product or part for ninety (90) days from
shipment, or the remainder of the initial
warranty period, whichever is longer.
tomer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
alteration.
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s installa-
tion, operation, or maintenance instruc-
tions.
•
Unauthorized product modification or
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
WISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MER-
CHANTABILITY, FITNESS FOR A PAR-
TICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
PRICE PAID, AT POLYCOM’S OPTION. MENT, ALL OF WHICH ARE EX-
TO THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING WARRAN-
TIES AND REMEDIES ARE EXCLU-
SIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR
PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHO-
RIZES ANY OTHER PERSON TO AS-
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
CONDITIONS, EXPRESS OR IMPLIED, INSTALLATION, MAINTENANCE OR
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHER-
USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agree-
ments applicable to your product.
25
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
26
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
27
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-12439-001 Rev. B
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