TG1831-1837AL(e).book Page 1 Friday, February 3, 2006 2:24 PM
Operating Instructions
Digital Cordless Phone
Model No. KX-TG1831AL
Digital Cordless Answering System
KX-TG1831
Model No.
KX-TG1837AL
This unit is compatible with Caller ID and SMS. To use these
features, you must subscribe to the appropriate service of your
service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for
future reference.
TG1831-1837AL(e).book Page 3 Friday, February 3, 2006 2:24 PM
Table of Contents
Answering System Features
(KX-TG1837 only)
Direct command operation using the
Symbols used in these operating
handset . . . . . . . . . . . . . . . . . . . . . . . . .33
instructions . . . . . . . . . . . . . . . . . . . . . . .14
Transferring calls between handsets,
conference calls . . . . . . . . . . . . . . . . . . .38
SMS (Short Message
Service)
Changing SMS message centre numbers .
26
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Preparation
Accessory information
Included accessories
No.
Accessory items
Quantity
KX-
KX-
TG1831
TG1837
1
AC adaptor for base unit
Part No. PQLV207AL
1
1
2
3
4
Telephone line cord
1
1
2
1
1
4
Telephone plug
Rechargeable batteries
AAA size
Part No. HHR-4EPT
5
6
Handset cover
1
2
1
Charger
—
Part No. PQLV30045
7
AC adaptor for charger
—
1
Part No. PQLV209CE
*1The telephone line cord comes connected with the telephone plug.
*2The handset cover comes attached to the handset.
*3The AC adaptor for the charger comes connected with the charger.
1
4
7
2
5
3
6
4
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Preparation
Additional/replacement accessories
Model No.
Description
KX-TGA183AZ
KX-TCA717EX
KX-TCA718EX
Additional Digital Cordless Handset
Wall-Mounting Adaptor
Belt Clip
KX-A272
DECT repeater
*1Please contact your nearest Panasonic dealer for sales information.
Note:
L When replacing the batteries, use only 2 rechargeable AAA size nickel metal hydride (Ni-
MH) batteries. We recommend using Panasonic rechargeable batteries (Model No. HHR-
4EPT).
L We cannot be responsible for any damage to the unit or degradation of performance which
may occur from using non-Panasonic rechargeable batteries.
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Preparation
Warning:
L To prevent the risk of electrical shock, do
not expose this product to rain or any
other type of moisture.
Important information
General
L Unplug this unit from power outlets if it
emits smoke, an abnormal smell or makes
unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped and contact an
authorised service centre.
L Use only the AC adaptor included with this
product, noted on page 4.
L Do not connect the AC adaptor to any AC
outlet other than a standard 220–240 V
AC outlet.
L This product is unable to make calls when:
– the portable handset battery(ies) need
recharging or have failed.
Battery caution
L We recommend using the battery(ies)
battery(ies).
– there is a power failure.
L Do not open the base unit or handset
other than to replace the battery(ies).
L Do not mix old and new batteries.
L Do not dispose of the battery(ies) in a fire,
as they may explode. Check local waste
management codes for special disposal
instructions.
L This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
L Do not open or mutilate the battery(ies).
Released electrolyte from the battery(ies)
is corrosive and may cause burns or injury
to the eyes or skin. The electrolyte may be
toxic if swallowed.
L Care should be taken that objects do not
fall onto, and liquids are not spilled into,
the unit. Do not subject this product to
excessive smoke, dust, mechanical
vibration or shock.
L Exercise care when handling the
battery(ies). Do not allow conductive
materials such as rings, bracelets or keys
to touch the battery(ies), otherwise a short
circuit may cause the battery(ies) and/or
the conductive material to overheat and
cause burns.
Environment
L Do not use this product near water.
L This product should be kept away from
heat sources such as radiators, cookers,
etc. It should also not be placed in rooms
where the temperature is less than 5 °C or
greater than 40 °C.
L It is advised not to use the equipment at a
refuelling point. Users are reminded to
observe restrictions on the use of radio
equipment in fuel depots, chemical plants
or where blasting operations are in
progress.
L Charge the battery(ies) in accordance
with the information provided in these
operating instructions.
L Only use the included base unit (or
charger) to charge the battery(ies). Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the battery(ies) to swell or explode.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the unit and is
easily accessible.
Notice
L Please ensure that a separate telephone,
not dependent on local power, is available
for emergency use.
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Preparation
L This equipment will be inoperable when
mains power fails.
L When a failure occurs which results in the
internal parts becoming accessible,
disconnect the power supply cord
immediately and return this unit to an
authorised service centre.
L To minimise the possibility of lightning
damage, when you know that a
thunderstorm is coming, we recommend
that you:
– Unplug the telephone line cord from the
phone socket.
– Unplug the power supply cord from the
AC power outlet.
L No “000” or other calls can be made from
this device during a mains power failure.
L The earcap on the handset is magnetised
and may retain metallic objects.
L This equipment has been tested and
found to comply with AS/NZS 3548: 1995
limits for electromagnetic interference.
Any modifications to any part of the
system or to any peripherals may void the
EMC compliance of the system or the
peripherals.
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Preparation
Instructions to customer
Installation
Attached to this telephone is an approval label. This label is evidence that it is a “Permitted
Attachment” which has been authorised to be connected to your telephone service.
Conditions relating to connection and operation of this Permitted Attachment are contained in
Telecommunications General By-Law 220 (5).
You are authorised to install this Permitted Attachment yourself by plugging it into the line
socket of any regular telephone. You may connect it in place of your existing telephone or to
any spare telephone socket installed in your premises.
To disconnect your existing telephone you must first remove its plug from the line socket. You
can then insert the plug of your Permitted Attachment into the socket and use your
equipment.
If the plug of your existing telephone cannot be readily removed, you will have to remove the
screw securing it. To do this proceed as follows:
1 Loosen screw “A” sufficiently to remove the socket cover. (See Fig. 1.)
2 Remove screw “B” and withdraw the plug. (See Fig. 2.)
3 Replace screw “B”. (See Fig. 3.) Ensure that it screws completely into the socket recess.
(If the screw is too long, increase the hole depth or replace the screw with one 5 mm
shorter.)
4 Replace socket cover and tighten screw “A”. (See Fig. 4.)
SOCKET PLUG
SCREW
“B”
SCREW “A”
TELEPHONE CORD
Connect to the PLUG
as shown in Fig. 1.
Fig. 2
Fig. 1
(
)
SCREW “A”
SCREW
“B”
SOCKET
Fig. 4
Fig. 3
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Preparation
If you are satisfied with the operation of your telephone service after plugging in your
Permitted Attachment, your installation is completed.
You will be unable to connect this Permitted Attachment if your telephone service consists
only of a wall phone or an old style telephone which is not connected by means of a modern
plug and socket. In such cases a new socket will need to be installed.
Should the Permitted Attachment not operate when plugged into a socket, it is either faulty or
unsuitable for operation with your telephone service. It should be returned to the store where
purchased or to an Authorised Service Centre.
Service difficulties
If at any time a fault occurs on your telephone service carry out the following checks before
you call for service:
L Disconnect the Permitted Attachment and try using the service with the normal telephone.
L If the telephone service then operates satisfactorily, the fault is in your Permitted
Attachment. Leave the Permitted Attachment disconnected and report the fault to its
supplier or agent to arrange for repair.
L If when using the telephone the service is still faulty, report the fault to “Service Difficulties
and Faults” for attention.
You are required to keep this Permitted Attachment in good working order while it is
connected to your telephone service. Its construction or internal circuit must not be modified
in any way without permission.
Warning:
This cordless telephone system does not incorporate provision for secrecy of conversations.
Appropriately tuned radio equipment and other cordless telephone systems in close proximity
may be used by a third party to monitor and possibly interrupt conversations in progress when
this system is on radio operation.
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Preparation
Base unit (KX-TG1831)
Controls
A
B
Handset
I
J
A
K
L
C
D
E
F
G
A Charge contact
B {x} (Page)
M
N
Base unit (KX-TG1837)
O
B
A
B
CDEF
P
Q
H
A Speaker
B Charge contact
C {j/OK} (Menu/OK)
D {k} (Phonebook)
E {C} (Talk)
F Navigator key ({^}/{V}/{>}/{<})
G {s} (Speakerphone)
H {R} (Recall)
I H
G
A Charge contact
B Speaker
C {x} (Page)
D {4} (Erase)
E {■} (Stop)
I KX-TG1831
Charge indicator/Ringer indicator
KX-TG1837
F Answer on indicator
Charge indicator/Ringer indicator/
Message indicator
G {s} (Answer on)
H {6} (Play)/Message indicator
I Navigator key: {^}, {V}, {7}, {8}
J Receiver
K Display
L {R} (Redial/Pause)
M {ih} (Off/Power)
N {C/T} (Clear/Mute)
O Dial keypad
P {INT} (Intercom)
Q Microphone
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Preparation
Base unit
Displays
Display icons
Hook
Display
icon
Meaning
w
Within range of a base unit
L When flashing: Handset
is searching for baseunit.
(out of range of base unit,
handset is not registered
to base unit, no power on
base unit)
(220–240 V, 50 Hz)
To telephone
network
L
Handset is accessing base
unit. (intercom, paging,
changing base unit
settings, etc.)
Use only the included AC
adaptor and telephone line
cord.
k
Handset is on an outside
call.
Charger (KX-TG1837 only)
u
Answering system is on.
5
[2]
F
Battery strength
Hooks
New SMS message
received
L Line is being used by
another handset.
(220–240 V,
50 Hz)
L Answering system is
being used by another
handset or the base
unit.
Use only the included AC adaptor.
Note:
*1KX-TG1837 only
*2SMS users only
L Never install telephone wiring during a
lightning storm.
L The AC adaptor must remain connected
at all times. (It is normal for the adaptor to
feel warm during use.)
Connections
When the AC adaptor is connected, a short
beep will be heard. If it is not heard, check
the connections.
L The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight
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Preparation
of the adaptor may cause it to become
disconnected.
Battery
installation/replacement
L The unit will not work during a power
failure. We recommend connecting a
standard telephone to the same
telephone line or to the same telephone
socket using a telephone double adaptor.
Important:
L Use only the included rechargeable
L The unit is not designed to be used with
L When replacing batteries, we recommend
using the Panasonic rechargeable
rotary (pulse dialling) services.
If you subscribe to an ADSL service
1 Press the notch on the handset cover
firmly and slide it in the direction of the
arrow.
L Please attach a noise filter (contact your
ADSL provider) to the telephone line
between the base unit and the telephone
line socket in the event of the following:
L When replacing batteries, remove the
old batteries positive (S) terminal first.
– Noise is heard during conversations.
function properly.
Telephone
To socket
line cord
2 Insert the batteries negative (T)
terminal first. Close the handset cover.
Noise filter
(For ADSL users)
Location
L For maximum distance and noise-free
operation, place your base unit:
– away from electrical appliances such as
TVs, radios, personal computers or
other phones.
Battery charge
Place the handset on the base unit or
charger for about 7 hours before initial
use.
– in a convenient, high and central
location.
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Preparation
When charging, the battery icon is shown as
follows.
Battery icon
Battery strength
7
Low
When flashing: Needs
to be charged.
Panasonic Ni-MH battery performance
(700 mAh)
When the batteries are fully charged, 5
remains on the display.
Operation
Operating time
20 hours max.
170 hours max.
L The charge indicator lights up when the
handset is placed on the base unit or
charger.
In continuous use
In continuous
standby mode
Base unit
Charger
Note:
L It is normal for batteries not to reach full
capacity at the initial charge. Maximum
battery performance is reached after a few
complete cycles of charge/discharge
(use).
Charge
contact
L Actual battery performance depends on a
combination of how often the handset is in
use and how often it is not in use
(standby).
L Battery operating time may be shortened
over time depending on usage conditions
and ambient temperature.
*1The pictured model is KX-TG1831.
*2KX-TG1837 only
L Even after the handset is fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
Note:
L It is normal for the handset to feel warm
during charging.
L If you want to use the unit immediately,
charge the batteries for at least 15
minutes.
L The battery strength may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and charge for at least 7
hours.
L Clean the charge contacts of the handset,
base unit, and charger with a soft, dry
cloth once a month, otherwise the
batteries may not charge properly. Clean
more often if the unit is exposed to grease,
dust or high humidity.
Turning the power on/off
Battery strength
Power on
Press {ih} for about 1 second.
Battery icon
5
Battery strength
High
Power off
6
Medium
Press {ih} for about 2 seconds.
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Preparation
{V} to select “Set Date & Time”. i
{>}
Symbols used in these
operating instructions
4 Enter the current day, month, and year.
Example: 17 May, 2006
{1}{7} {0}{5} {0}{6}
Symbol Meaning
5 Enter the current hour and minute.
Example: 3:30 PM
{j/OK} Press {j/OK}.
i
Proceed to the next operation.
{0}{3} {3}{0} i Press {*} until
“03:30 PM” is displayed.
“ ”
Select the words in quotations
shown on the display (e.g.,
“Handset Setup”) by
pressing {^} or {V}.
6
{j/OK} i {ih}
Note:
L To correct a digit, press {<} or {>} to
move the cursor, then make the
correction.
Display language
L The date and time may be incorrect after a
power failure. In this case, set the date
and time again.
1
{j/OK}
2 Press {^} or {V} to select “Handset
Setup”. i {>}
3 Press {^} or {V} to select “Display
Setup”. i {>}
4 Press {^} or {V} to select “Select
Language”. i {>}
5 Press {^} or {V} to select the desired
language. i {>} i {ih}
Note:
L If you select a language you cannot read,
press {ih}, press {j/OK}, press {^} 3
times, press {>}, press {V} 2 times, press
{>}, press {V}, press {>}, select the
desired language, press {>}, then press
{ih}.
Date and time
1
{j/OK}
2 Press {^} or {V} to select “Handset
Setup”. i {>}
3 Press {^} or {V} to select “Time
Settings”. i {>} i Press {^} or
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Making/Answering Calls
3 “Erase” i {>}
4 “Yes” i {>} i {ih}
Making calls
1 Lift the handset and dial the phone
Other features
number.
L To correct a digit, press {C/T}, then
enter the correct number.
Mute
While mute is turned on, you will be able to
hear the other party, but the other party will
not be able to hear you.
To mute your voice, press {C/T}.
L To return to the conversation, press
2
{C}
3 When finished talking, press {ih} or
place the handset on the base unit or
charger.
{C/T} again.
Speakerphone
R button (to use the recall feature)
{R} is used to access optional telephone
services. Contact your service
1 During a conversation, press {s} to turn
on the speakerphone.
L Speak alternately with the caller.
2 When finished talking, press {ih}.
Note:
provider/telephone company for details.
Note:
L If your unit is connected to a PBX (private
branch exchange), pressing {R} can allow
you to access certain features of your host
PBX such as transferring an extension
call. Consult your PBX dealer for details.
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
To adjust the receiver or speaker volume
L You can access your service
Press {^} or {V} while on a call.
provider/telephone company call waiting
service by having the recall time set at 100
then follow your service
provider/telephone company call waiting
instructions to operate this service.
Redial feature
Previously dialled phone numbers (each 24
digits max.) can be redialled.
To make a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list.
Pause button (for PBX/long distance
service users)
A pause is sometimes required when
making calls using a PBX or long distance
service.
Example: If you have to dial {0} before
dialling outside numbers manually, you will
probably need to pause after dialling {0}
until you hear a dial tone.
1
{R}
2 Press {^} or {V} to select the desired
number.
3
{C} / {s}
To erase numbers in the redial list
{R}
1
{0} i {R}
1
2 Dial the phone number. i {C} / {s}
2 Press {^} or {V} to select the desired
number. i {>}
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Making/Answering Calls
Note:
L A 3 second pause is inserted each time
{R} is pressed. Press repeatedly to
insert longer pauses.
Answering calls
1 Lift the handset and press {C} or {s}
when the unit rings.
L You can also answer a call by pressing
any dial key from {0} to {9}, {*}, {#},
or {INT}. (Any key answer feature)
2 When finished talking, press {ih} or
place the handset on the base unit or
charger.
Auto talk feature
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press {C}. To turn this feature
To adjust the ringer volume when an
outside call is being received
Press {^} or {V}.
Handset locator
Using this feature, you can locate the
handset if it has been misplaced.
1 Press {x} on the base unit.
2 To stop paging, press {x} on the base
unit or press {ih} on the handset.
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Phonebook
3 Press the dial key ({0} to {9}) which
contains the character you are
Handset phonebook
L Press the same dial key repeatedly to
display the first entry corresponding to
each letter located on that dial key.
The handset phonebook allows you to make
calls without having to dial manually. You
can add 50 names and phone numbers to
the handset phonebook and search for
handset phonebook entries by name.
L If there is no entry corresponding to
the letter you selected, the next entry
will be displayed.
4 Press {^} or {V} to scroll through the
Adding entries to the handset
phonebook
phonebook if necessary.
1
{k} i {j/OK}
Editing entries in the handset
phonebook
2 “New Entry” i {>}
3 Enter the party’s name (16 characters
Changing a name, phone number
4 Enter the party’s phone number (24
digits max.). i {j/OK}
{j/OK}
5 “Save” i {>} i {ih}
2 “Edit” i {>}
3 Edit the name if necessary (16
{j/OK}
Finding and calling a handset
phonebook entry
Handset phonebook entries can be
searched for alphabetically, by first
character or by scrolling through all handset
phonebook entries.
4 Edit the phone number if necessary (24
digits max.). i {j/OK}
5 “Save” i {>} i {ih}
When you have found the desired entry,
press {C}.
Erasing entries from the handset
phonebook
Scrolling through all entries
1
{k}
Erasing an entry
2 Press {^} or {V} to display the desired
entry.
{j/OK}
2 “Erase” i {>}
Searching by first character (index
search)
3 “Yes” i {>} i {ih}
1
{k} i {R}
Erasing all entries
2 Select the character entry mode that
contains the character you are
searching for. i {>}
1
{k} i {j/OK}
2 “Erase All” i {>}
3 “Yes” i {>}
4 “Yes” i {>} i {ih}
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Phonebook
Chain dial
This feature allows you to dial phone
numbers in the handset phonebook while
you are on a call. This feature can be used,
for example, to dial a calling card access
number or bank account PIN that you have
stored in the handset phonebook, without
having to dial manually.
1 While on a call, press {k}.
2 Press {^} or {V} to select the desired
entry.
L To search by first character (index
3 Press {>} to dial the number.
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Handset Settings
Handset settings
L When customising the handset, the current item or setting is indicated by >.
To customise the handset:
1
{j/OK}
2 Press {^} or {V} to select “Handset Setup”. i {>}
3 Press {^} or {V} to select the desired item in the handset settings menu. i {>}
4 Press {^} or {V} to select the desired item in the sub-menu. i {>}
5 Press {^} or {V} to select the desired setting then press {>} or follow the instruction in the
“Feature” column of the chart.
L To exit the operation, press {ih}.
Handset settings Sub-menu
menu
Feature (default setting)
Time Settings Set Date & Time
Alarm
Date and time: page 14
Set the alarm: page 21
Ringer Setup
Ringer Volume
Ext. Ringtone
Handset ringer volume (Maximum)
Ringtones for outside calls (“Ringtone
1”)
Int. Ringtone
Ringtones for intercom calls (“Ringtone
3”)
Display Setup Standby Display
Select Language
Standby mode display (“Off”)
Display contrast (Level 3)
Contrast
Registration
Register H.set
Other Options New Msg. Alert
Keytones
New message alert (“Off”)
Keytones on/off (“On”)
Auto Talk
Auto talk on/off (“Off”)
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Handset Settings
*1When the ringer is turned off, the handset will ring:
– at the minimum level for alarm and intercom calls
– at the maximum level for paging
*2If you select one of the melody ringtones, the ringtone will continue to sound for several
seconds if the caller hangs up before you answer. You may hear a dial tone or no one
on the line when you answer a call.
The preset melodies in this product are used with permission of © 2004 M-ZoNE Co.,
Ltd.
*3If “Handset Number” is selected and the current handset number is 2, “[2]” is
displayed.
If “Off” is selected, only current date and time are displayed.
*4This feature alerts you when new messages have been received or recorded:
– Answering system (page 32)
The message indicator on the handset flashes until you have read or listened to all new
messages.
*5Auto talk feature allows you to answer calls simply by lifting the handset off the base unit
or charger. You do not need to press {C}.
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Handset Settings
Time settings
Alarm
An alarm will sound for 3 minutes at the set
time once or daily. Set the date and time
1
{j/OK} i “Handset Setup” i
{>}
2 “Time Settings” i {>}
3 “Alarm” i Press {>} 2 times.
4 Select an alarm mode. i {>}
Off
Turns alarm off. Press
{>} again, then press
{ih} to finish.
Once
Daily
The alarm sounds once
at the set time. Enter the
desired day and month.
An alarm sounds daily at
the set time.
5 Enter the desired hour and minute. i
{j/OK}
6 Select the desired ringtone. i {>}
7 “Save” i {>} i {ih}
Note:
L To stop the alarm, press any dial key.
L When in talk or intercom mode, the alarm
will not sound until the call has ended.
L If you select “Once”, the setting will
change to “Off” after the alarm sounds.
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Base Unit Settings
Base unit settings
L Use the handset to customise the base unit.
L When customising the base unit, the current item or setting is indicated by >.
To customise the base unit:
1
{j/OK}
2 Press {^} or {V} to select “Base Unit Setup”. i {>}
3 Press {^} or {V} to select the desired item in the base unit settings menu. i {>}
4 Press {^} or {V} to select the desired item in the sub-menu. i {>}
5 Press {^} or {V} to select the desired setting then press {>} or follow the instruction in the
“Feature” column of the chart.
L To exit the operation, press {ih}.
Base unit settings
menu
Sub-menu
Feature (default setting)
Ringer Volume
Call Options
—
Base unit ringer volume (Medium)
Change the recall time (“100 msec.”).
Recall/Flash
Area Code
Call Restrict
Base Unit PIN
Other Options
Change base unit PIN (“0000”).
– Enter the current 4-digit base unit PIN.
– Enter the new 4-digit base unit PIN. i
{j/OK}
Repeater Mode
*1Change the recall time, if necessary, depending on the requirements of your service
provider/telephone company or PBX.
*2If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN
to you.
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Base Unit Settings
L All the registered handset numbers
will be displayed.
Call options
L Flashing numbers indicate call
restriction is turned on for the
corresponding handset.
Selecting area codes to be
deleted automatically
In some situations, phone numbers stored
L To turn call restriction off for a handset,
press the number again. The number
will stop flashing.
will include area codes. If you do not want to
dial the area codes when making calls from
the Caller ID list, you can store the area
codes which you want the unit to delete
automatically.
Example: You have stored the area code
“123”. If you make a call from the Caller ID
list to the phone number “123-456-7890”,
the unit dials “456-7890”.
6
{j/OK}
7 Select a memory location. i {>}
8 Enter the phone number or area code to
be restricted (8 digits max.). i
{j/OK} i {ih}
L To erase a restricted number, press
{C/T}.
1
{j/OK} i “Base Unit Setup” i
{>}
2 “Call Options” i {>}
3 “Area Code” i {>}
4 Enter an area code (5 digits max.). i
{j/OK} i {ih}
Setting call restriction
You can restrict selected handsets from
dialling certain numbers. You can assign up
to 6 phone numbers to be restricted, and
select which handsets will be restricted.
Storing area codes here will prevent the
restricted handsets from dialling any phone
number in that area code.
1
{j/OK} i “Base Unit Setup” i
{>}
2 “Call Options” i {>}
3 “Call Restrict” i {>}
4 Enter the base unit PIN (default:
“0000”).
5 Set which handsets will be restricted by
pressing the desired handset number.
23
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Caller ID Service
information while talking. After you hear a
call-waiting tone, the caller’s phone number
will be displayed.
Using Caller ID service
You can answer the 2nd call, keeping the 1st
call on hold. Follow your service
provider/telephone company instructions
using {R}.
L If the phone number is stored in the
phonebook with its name, the caller’s
name will also be displayed.
Important:
L This unit is Caller ID compatible. To use
Caller ID features (such as displaying
caller phone numbers), you must
subscribe to Caller ID service. Consult
your service provider/telephone company
for details.
L Please contact your service
provider/telephone company for details
and availability in your area.
Caller ID features
When an outside call is received, the caller’s
phone number will be displayed.
For Caller ID type II users
L Phone numbers of the last 50 callers will
be logged in the caller list.
When you receive a 2nd call during a
conversation, you will hear a signal tone
following the call waiting tone and the
conversation will be interrupted or
muted for a short period of time. This is
not the fault of the product as these events
are normal.
L While listening to a message recorded by
the answering system using the handset,
you can call back the caller without having
to dial the phone number (KX-TG1837
L When caller information is received and it
matches a phone number stored in the
unit’s phonebook, the stored name will be
displayed and logged in the caller list.
L The tones are generated by the service
provider/telephone company.
L If the unit is connected to a PBX system,
you may not receive the caller information.
Caller list
L When the caller dialled from an area
which does not provide Caller ID service,
“Out of Area” will be displayed.
Viewing the caller list and calling
back
L When the caller requested not to send
caller information, either no information or
“Private Caller” will be displayed.
1
{j/OK} i “Caller List” i {>}
2 Press {V} to search from the most recent
call, or press {^} to search from the
oldest call.
Missed calls
If a call is not answered, the unit treats the
call as a missed call. The number of missed
calls is shown on the display. This lets you
know if you should view the caller list to see
who called while you were out.
3
L If the item has already been viewed or
answered, “Q” is displayed, even if it
was viewed or answered using
another handset.
{C} / {s}
Call waiting and Caller ID
compatible
If you subscribe to Caller ID service, your
handset displays the 2nd caller’s
Note:
L If you do not want to dial the area codes
when making calls from the Caller ID list,
you can store the area codes which you
24
TG1831-1837AL(e).book Page 25 Friday, February 3, 2006 2:24 PM
Caller ID Service
want the unit to delete automatically (page
23).
subscribe to this service, your service
provider/telephone company’s voice mail
system will answer calls for you when you
are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone. Please
consult your service provider/telephone
company for details of this service.
Editing a caller’s phone number
before calling back
1
{j/OK} i “Caller List” i {>}
2 Press {^} or {V} to display the desired
entry.
Note:
3
{j/OK} i “Edit and Call” i
{>}
L For more information on using the unit’s
answering system and your service
4 Edit the number.
provider/telephone company’s voice mail
L Press dial key ({0} to {9}) to add,
{C/T} to delete.
5
{C} / {s}
Erasing caller information
1
{j/OK} i “Caller List” i {>}
2 Press {^} or {V} to display the desired
entry. i {j/OK}
3 “Erase” i {>}
L To erase all entries, select “Erase
All”. i {>}
4 “Yes” i {>} i {ih}
Storing caller information into the
handset phonebook
1
{j/OK} i “Caller List” i {>}
2 Press {^} or {V} to display the desired
entry. i {j/OK}
3 “Add Phonebook” i {>}
Voice mail service
Voice mail is an automatic answering
service offered by your service
provider/telephone company. If you
25
TG1831-1837AL(e).book Page 26 Friday, February 3, 2006 2:24 PM
SMS (Short Message Service)
number may be more than 47 if length of
messages is less than 160
characters/message.
Using SMS (Short
Message Service)
L If the unit is connected to a PBX system,
you may not be able to use SMS features.
SMS allows you to send and receive text
messages between other fixed-line and
mobile phones that support compatible SMS
networks and features.
Turning SMS on/off
Important:
1
{j/OK} i “SMS” i {>}
L To use SMS features, you must:
2 “Public” i {>}
– subscribe to the Caller ID and/or
appropriate service
3 “Settings” i {>}
– confirm SMS is turned on
4 “SMS On/Off” i {>}
5 “On” or “Off” i {>} i {ih}
– confirm the correct message centre
numbers are stored
Consult your service provider/telephone
company for details and availability.
Changing SMS message
centre numbers
If you have requested that your service
provider/telephone company block your
phone number when making phone calls,
you will not be able to send SMS
messages. In order to send messages,
you need to add “1832” to the beginning
of the Message Centre 1 number. Note
that by doing so, your phone number will
be sent along with your SMS messages.
SMS message centre telephone numbers
must be stored in order to send and receive
SMS messages.
The message centre numbers (used for
SMS services provided by Telstra) are
preprogrammed in this unit. You can change
them if necessary.
L Consult your service provider/telephone
company for more information.
Using the public mailbox and private
mailboxes
SMS messages can be sent and received
using the public mailbox or any one of the 6
private mailboxes. The public mailbox can
be accessed freely. Private mailboxes are
password protected to ensure privacy.
1
{j/OK} i “SMS” i {>}
2 “Public” i {>}
3 “Settings” i {>}
4 “Message Centre1” or “Message
Centre2” i {>}
Important:
L To send or receive a message using a
private mailbox, you must first create the
private mailbox by storing its name and
password (page 29)
5 Edit the number as necessary. i
{j/OK}
6 “Save” i {>} i {ih}
Note:
Note:
L If your phone is connected to a PBX, you
need to add the PBX line access number
and a dialling pause to the beginning of
the Message Centre 1 phone number.
L A total of 47 messages (at 160
characters/message) in all mailboxes
added together can be saved. Total
26
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SMS (Short Message Service)
number of characters you can send or
receive may be limited by your SMS
service provider/telephone company.
Consult your SMS service
Sending a message
provider/telephone company for details.
Writing and sending a new
message
L If your message contains over 160
characters, the message is a long
message and “@@Long Message@@” is
displayed. Your service
provider/telephone company may treat
long messages differently from other
messages. Consult your service
provider/telephone company for details.
1
{j/OK} i “SMS” i {>}
2 To access the public mailbox
“Public” i {>}
To access a private mailbox
Select the desired mailbox. i {>} i
Enter its password.
L If your phone is connected to a PBX, store
the PBX line access number (page 30).
3 “Create” i {>}
{j/OK}
Sending a saved message
5 Enter the destination phone number (20
1
{j/OK} i “SMS” i {>}
digits max.). i {j/OK}
L Using the handset phonebook:
2 To access the public mailbox
“Public” i {>}
{k} i Select the handset
phonebook entry. i {j/OK} 2
times
To access a private mailbox
Select the desired mailbox. i {>} i
Enter its password.
L Using the caller list:
3 “Send List” i {>}
Press {^} or {V} to select the party.
i {j/OK} 2 times
L Using the redial list:
4 To read a saved message, press {^} or
{V} to select the message. i {j/OK}
Press {R} repeatedly to select the
phone number. i {j/OK} 2 times
5 To send the message, press {j/OK}.
i “Send” i {>}
L If you wish to send the message to the
other party’s mailbox, enter the other
party’s mailbox number after the
destination phone number.
6 Press and hold {C/T} to erase all
numbers, then continue from step 5,
Example: The other party’s phone
number is 123456 and their mailbox
number is 1.
Editing and sending a saved
message
Enter 1234561.
1
{j/OK} i “SMS” i {>}
6 To save the message, select “Yes”. i
{>}
2 To access the public mailbox
“Public” i {>}
7 To send the message, press {>}.
To access a private mailbox
Select the desired mailbox. i {>} i
Enter its password.
L To cancel sending, press {ih}.
Note:
L This unit supports SMS messages of up to
612 characters, however, the maximum
3 “Send List” i {>}
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SMS (Short Message Service)
4 Press {^} or {V} to select the message.
Select the desired mailbox. i {>} i
Enter its password.
i {j/OK}
L If a mailbox contains new (unread)
SMS messages, “@” is displayed next
to the total number of messages for
that mailbox.
5
{j/OK} i “Edit Message” i {>}
3 “Receive List” i {>}
Erasing saved messages
4 Press {^} or {V} to select a message.
1
{j/OK} i “SMS” i {>}
L Messages which have already been
read are indicated by a “Q”, even if
they were read using another handset.
2 To access the public mailbox
“Public” i {>}
To access a private mailbox
Select the desired mailbox. i {>} i
Enter its password.
5 Press {j/OK} to read the message
content.
Note:
3 “Send List” i {>}
L To call the message sender, press {C}
or {s}.
4 Press {^} or {V} to select the message.
i {j/OK}
5
{j/OK} i “Erase” i {>}
Replying to a message
L To erase all messages in the selected
mailbox, select “Erase All”. i
{>}
1 While reading a received message,
press {j/OK}.
6 “Yes” i {>} i {ih}
2 “Reply” i {>}
{j/OK}
4 Edit the destination phone number
Receiving a message
and/or press {j/OK}.
When an SMS message is received:
– a tone is heard (if the handset ringer is
turned on)
– “Receiving SMS Message” is
Editing/forwarding a message
displayed
1 While reading a received message,
– F is displayed
press {j/OK}.
– the message indicator on the handset
flashes if the message alert feature (page
19) has been turned on
2 “Edit Message” i {>}
Reading a received message
Erasing received messages
1
{j/OK} i “SMS” i {>}
1 While reading a received message,
2 To access the public mailbox
“Public” i {>}
press {j/OK}.
2 “Erase” i {>}
To access a private mailbox
28
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SMS (Short Message Service)
L To erase all messages in the selected
mailbox, select “Erase All”. i
{>}
4 “Private Mailbox” i {>}
5 Select the desired new mailbox number
(“Mailbox1” to “Mailbox6”). i {>}
3 “Yes” i {>} i {ih}
6 Enter a name for the mailbox (5
Storing the sender’s number in
the handset phonebook
7 Enter a 4-digit password for the mailbox.
i {j/OK}
8 “Save” i {>} i {ih}
1 While reading a received message,
press {j/OK}.
Note:
2 “Add Phonebook” i {>}
L To receive SMS messages using a
mailbox, inform others of your mailbox
number.
Changing private mailbox
settings
You can change the password or name of
the private mailbox and erase the mailbox.
Editing the sender’s number
before calling back
1 While reading a received message,
press {j/OK}.
1
{j/OK} i “SMS” i {>}
2 “Edit and Call” i {>}
2 “Public” i {>}
3 Edit the number. i {C} / {s}
3 “Settings” i {>}
4 “Private Mailbox” i {>}
5 Select the desired mailbox name. i
SMS settings
{>} 2 times
6 Enter the mailbox’s 4-digit password.
SMS settings
Page
7 Edit the mailbox name (5 characters
SMS on/off (default: “On”)
Message Centre 1
Message Centre 2
L To erase the mailbox, press and hold
{C/T}. i {j/OK} i “Yes” i
{>} i {ih}
Private mailboxes
(default: —)
8 Enter a 4-digit password for the mailbox.
PBX line access number
(default: “Off”)
i {j/OK}
9 “Save” i {>} i {ih}
Note:
Creating private mailboxes
L If you erase a mailbox, its messages will
also be erased.
Private mailboxes can be used for sending
and receiving SMS messages. Each private
mailbox is password protected.
1
{j/OK} i “SMS” i {>}
2 “Public” i {>}
3 “Settings” i {>}
29
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SMS (Short Message Service)
Storing the PBX line access
number (for PBX users only)
Store your PBX line access number (4 digits
max.) so that SMS messages are sent
properly. When sending SMS messages to
entries in the handset phonebook or redial
list, the PBX line access number will be
deleted.
1
{j/OK} i “SMS” i {>}
2 “Public” i {>}
3 “Settings” i {>}
4 “PBX Access No.” i {>}
5 “On” i {>}
6 Enter your PBX line access code and a
dialling pause, if necessary. i
{j/OK}
7 “Save” i {>} i {ih}
30
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Answering System Features (KX-TG1837 only)
Note:
L When the answering system is turned on,
u is displayed.
Answering system
The KX-TG1837 contains an answering
system which can answer and record calls
for you when you are unavailable to answer
the phone.
Greeting message
Important:
When the unit answers a call, callers are
greeted by a greeting message. You can
record your own greeting message or use a
prerecorded greeting message.
L Only 1 person can access the answering
system (listen to messages, record a
greeting message, etc.) at a time.
L When callers leave messages, the unit
records the day and time of each
message. Make sure the date and time
Recording a greeting message
You can record your own greeting message
(2 minutes and 30 seconds max.).
1
{j/OK} i “Answer System” i
{>}
Memory capacity
The total recording capacity (including your
greeting message and caller messages) is
about 20 minutes. A maximum of 64
messages can be recorded.
2 “Record Greeting” i {>}
L Hold the handset about 20 cm away
and speak clearly into the microphone.
Note:
3 Press {j/OK} to stop recording. i
{ih}
L If message memory becomes full, answer
on indicator on the base unit flashes
rapidly.
Using a prerecorded greeting
message
If you erase or do not record your own
greeting message, the unit will play a
prerecorded greeting message for callers
and ask them to leave messages. If the
“Greeting Only”, caller messages will
not be recorded and the unit will play a
different prerecorded greeting message
asking callers to call again.
Turning the answering
system on/off
Using the base unit
Press {s} to turn on/off the answering
system.
L When the answering system is turned on,
the answer on indicator lights up.
Playing back the greeting
message
Using the handset
1
{j/OK} i “Answer System” i
{>}
1
{j/OK} i “Answer System” i
{>}
2 “Play Greeting” i {>} i {ih}
2 “Answer On” or “Answer Off” i
{>} i {ih}
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Answering System Features (KX-TG1837 only)
Using the handset
Erasing the greeting message
1
{j/OK} i “Answer System” i
{>}
If you erase your own greeting message, the
unit will play a prerecorded greeting
message for callers.
2 “Play New Msg.” or “Play All
Msg.” i {>}
1
{j/OK} i “Answer System” i
{>}
2 “Erase Message” i {>}
3 “Erase Greeting” i {>}
4 “Yes” i {>} i {ih}
Repeating, skipping, stopping,
erasing a message during
playback
L To repeat a message during playback:
– for the base unit, press {7}
– for the handset, press {<}
If pressed within the first 5 seconds of a
message, the previous message will be
played.
Listening to messages
Messages are stored and played back
chronologically, from oldest message to
newest.
L To skip a message during playback:
– for the base unit, press {8}
– for the handset, press {>}
L To stop a message during playback:
– for the base unit, press {■}
Listening to new/all messages
When you have new messages:
– {6} on the base unit flashes
– the message indicator on the handset
flashes if the message alert feature (page
19) has been turned on
– for the handset, press {9}
L To erase a message during playback:
– for the base unit, press {4}
– for the handset, press {*}{4}
Note:
L To adjust the speaker volume during
playback, press {^} or {V}.
Erasing all messages
Using the base unit
{6}
L If new messages have been recorded, the
Using the base unit
{4} 2 times
base unit plays back new messages.
Using the handset
L If there are no new messages, the base
unit plays back all messages.
1
{j/OK} i “Answer System” i
{>}
Note:
2 “Erase Message” i {>}
3 “Erase All” i {>}
L After playing back all of the new
messages, {6} will stop flashing but the
answer on indicator will remain lit up when
the answering system is turned on.
4 “Yes” i {>} i {ih}
32
TG1831-1837AL(e).book Page 33 Friday, February 3, 2006 2:24 PM
Answering System Features (KX-TG1837 only)
Key
Direct commands
Calling back (Caller ID
subscribers only)
{*}{6} Erase greeting message
If caller information was received for the call,
you can call the caller back while listening to
a message.
*1If pressed within the first 5 seconds of
a message, the previous message will
be played.
1 Press {j/OK} during playback.
2 “Call Back” i {>}
Note:
Remote operation
L To edit the number before calling back,
select “Edit and Call”. i {>} i
Edit the number. i {C} / {s}
Using a touch tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance will prompt you to press certain
dial keys to perform different operations.
Direct command
operation using the
handset
Important:
L In order to operate the answering system
remotely, you must first turn on remote
operation by setting a remote access
code. This code must be entered each
time you operate the answering system
remotely.
You can operate the answering system by
pressing dial keys, rather than navigating
through the menus. To use the following
commands, press {j/OK}. i “Answer
System” i {>}
Turning remote operation on
A 3-digit remote access code must be
entered when operating the answering
system remotely. This code prevents
unauthorised parties from listening to your
messages remotely. After you store your
remote access code, remote operation is
possible.
Key
Direct commands
{1}
Repeat message (during
playback)
{2}
Skip message (during
playback)
{3}
Enter the “Settings” menu
Play new messages
{4}
1
{j/OK} i “Answer System” i
{>}
{5}
Play all messages
2 “Settings” i {>}
{6}
Play greeting message
Record greeting message
Turn answering system on
Stop (recording, playback)
Turn answering system off
{7}{6}
{8}
3 “Remote Code” i {>}
4 To turn on remote operation, enter a 3-
digit remote access code.
{9}
L To turn off remote operation, press
{*}.
{0}
{*}{4} Erase this message (during
5
{j/OK} i {ih}
playback)
{*}{5} Erase all messages
33
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Answering System Features (KX-TG1837 only)
Note:
Remote commands
L If you have stored the remote access
code, you can turn on answering system
by calling the unit even when it is turned
off.
You can press dial keys to access certain
answering system functions without waiting
for the voice guidance to prompt you.
Key
Remote command
Using the answering system
remotely
{1}
Repeatmessage(during
playback)
{2}
Skip message (during
playback)
1 Dial your phone number from a touch
tone phone.
{4}
{5}
{6}
{7}
Play new messages
Play all messages
2 After the greeting message starts, enter
your remote access code.
Play greeting message
L The unit will announce the number of
new messages.
Record greeting
message
L After 3 seconds, voice guidance starts.
{9}
Stop (recording,
playback)
3 Follow the voice guidance prompts as
necessary.
{0}
Turn answering system
off
Note:
L You can hang up at any time.
{*}{4}
Erase this message
(during playback)
L You can ignore the voice guidance and
control the unit using remote commands
{*}{5}
Erase all messages
{*}{6}
Erase greeting message
(during greeting
Voice guidance
message playback)
During remote operation, the unit’s voice
guidance will prompt you to press {1} to
perform a specific operation, or press {2} to
listen to more available operations.
{*}{#}
End remote operation
(or hang up)
*1If pressed within the first 5 seconds of
a message, the previous message will
be played.
Note:
L If less than 5 minutes of recording time is
available, the unit will announce the
remaining recording time after the last
message is played back.
Turning on the answering system
remotely
If the answering system is off, you can turn it
on remotely.
1 Dial your phone number from a touch
tone phone.
2 Let the phone ring 15 times.
L A long beep will be heard.
3 Enter your remote access code within 10
seconds after the long beep.
34
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Answering System Features (KX-TG1837 only)
L The greeting message is played back.
For Telstra Homeline service subscribers
To receive Voice Mail and use answering
system properly, please note the following:
L You can hang up, or enter your remote
access code again and begin remote
operation.
L “Voice Mail” is a service provided by your
Service Provider. You will need to first
subscribe or activate this service through
your Service Provider. Consult your
Service Provider on how to operate this
service and how you will be notified that
you have messages on your Voice Mail.
Answering system setting
Answering
system
Default
setting
Page
To use this service you will be required to
leave your answering machine off on your
unit.
setting
Answering
system on/off
Answer On
—
This will allow the Voice Mail to receive
any messages.
Remote
access code
This unit does not have a visual indicator
to indicate if there are new messages in
your Voice Mail service. Your Service
Provider may use a “Stutter” dial tone to
indicate that you have Voice Mail left.
Number of
rings
4 Rings
3 Minutes
Caller’s
recording time
L To use the unit’s answering machine
rather than the Voice Mail service
provided by your Service Provider, please
consult your Service Provider to have it
removed or deactivated permanently or
temporarily.
Call screening On
Changing the number of rings
You can change the number of times the
phone rings before the unit answers calls.
You can select 2 to 7 rings, or “Auto”.
“Auto”: The unit answers after 2 rings when
new messages have been recorded, and
after 5 rings when there are no new
messages. If you call your phone from
outside to listen to new messages (page
34), you will know that there are no new
messages when the phone rings for the 3rd
time. You can then hang up without being
charged for the call.
Alternatively you can leave this service
connected and change the “Ring
count” to a shorter duration on your unit
so your unit’s answering machine can pick
up the call prior to the Voice Mail provided
by your Service Provider.
Note:
L Provider Voice Mail can capture
messages that can be missed while the
customer is on the Internet.
1
{j/OK} i “Answer System” i
{>}
Selecting the caller’s recording
time
2 “Settings” i {>}
You can change the maximum message
recording time allotted to each caller, or set
the unit to greet callers but not record
messages.
3 “Number of Rings” i {>}
4 Select the desired setting. i {>} i
{ih}
35
TG1831-1837AL(e).book Page 36 Friday, February 3, 2006 2:24 PM
Answering System Features (KX-TG1837 only)
1
{j/OK} i “Answer System” i
{>}
2 “Settings” i {>}
3 “Recording Time” i {>}
4 Select the desired setting. i {>} i
{ih}
Turning call screening on/off
While a caller is leaving a message, you can
screen the call through the handset speaker.
1
{j/OK} i “Answer System” i
{>}
2 “Settings” i {>}
3 “Call Screening” i {>}
4 “On” or “Off” i {>} i {ih}
36
TG1831-1837AL(e).book Page 37 Friday, February 3, 2006 2:24 PM
Multi-unit Operation
3 Place the additional handset on the
base unit. The registration tone
continues to sound. With the handset
still on the base unit, wait until a
confirmation tone sounds and w stops
flashing.
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the
base unit. Additional handsets will give you
the freedom to, for example, have an
intercom call with another handset while a
third handset is on an outside call. See page
5 for information on ordering additional
handsets.
Note:
L If an error tone sounds, or if w is still
flashing, register the handset manually
(manual registration; page 37).
L If all registered handsets start ringing in
step 1.
Important:
L The additional handset model
recommended for use with this unit is
used, certain operations (handset
settings, base unit settings, etc.) may not
be available.
L Charge the batteries of your additional
handset for about 7 hours before initial
use.
L This registration method cannot be used
for handsets that have already been
registered to the base unit. Register the
handset manually (manual registration;
page 37).
Registering a handset to
the base unit
To register a handset to the base unit
(manual registration)
You can register a handset to the base unit
manually using the following method.
The included handset and base unit are
preregistered. If for some reason the
handset is not registered to the base unit (for
example, w flashes even when the handset
is near the base unit), register the handset
1
{j/OK} i “Handset Setup” i
{>}
2 “Registration” i {>}
3 “Register H.set” i {>}
4 Press and hold {x} on the base unit for
about 3 seconds, until the registration
tone sounds.
To register an additional handset to the
base unit (easy registration)
After purchasing an additional handset,
register it to the base unit. Ensure that the
additional handset is switched on. If it is not
on, press and hold {ih} for few seconds
to turn the handset on.
L If all registered handsets start ringing,
press {x} to stop, then repeat this
step.
L After pressing {x}, the rest of this
procedure must be completed within 1
minute.
1 Lift the additional handset and press
{ih} to put the handset in standby
mode.
5 Wait until “Enter Base PIN” is
displayed, then enter the base unit PIN
(default: “0000”), then press {j/OK}.
2 Press and hold {x} on the base unit for
about 3 seconds, until the registration
tone sounds.
37
TG1831-1837AL(e).book Page 38 Friday, February 3, 2006 2:24 PM
Multi-unit Operation
L When the handset has been
registered successfully, w will stop
Setting the repeater mode
1
{j/OK} i “Base Unit Setup” i
{>}
flashing. If keytones are turned on
(page 19), a confirmation tone will be
heard.
2 “Other Options” i {>}
3 “Repeater Mode” i {>}
4 “On” or “Off” i {>} i {ih}
Note:
Cancelling a handset
A maximum of 6 handsets can be registered
to the base unit. A handset can cancel its
own registration (or the registration of
another handset) that is stored in the base
unit. This will allow the base unit to “forget”
the handset.
L After turning repeater mode on or off, w
will flash on the handset momentarily. This
is normal. The handset can be used once
w stops flashing.
1
{j/OK} i “Base Unit Setup” i
{>}
2 Enter “335”.
Intercom between
handsets
3 “Cancel Handset” i {>}
L The numbers of all handsets
registered to the base unit are
displayed.
Intercom calls can be made between
handsets in the same radio cell.
Example: When handset 1 calls handset 2
4 Select the handset(s) you want to
cancel, by pressing the desired handset
number. i {j/OK}
1 Handset 1:
{INT} i Press {2} (desired handset
number).
L The selected handset number(s) will
flash.
2 Handset 2:
Press {C} / {s} to answer.
L To cancel a selected handset number,
press the number again. The number
will stop flashing.
3 When finished talking, press {ih}.
5 “Yes” i {>} i {ih}
Transferring calls
between handsets,
conference calls
Increasing the range of the base
unit
You can increase the range of the base unit
by using a DECT repeater. Please use only
the Panasonic DECT repeater noted on
page 5. Consult your Panasonic dealer for
details.
Example: When handset 1 transfers a call
to handset 2
Important:
Transferring calls between handsets
Outside calls can be transferred between 2
people in the same radio cell.
L Before registering the repeater to this
base unit, you must turn the repeater
mode on.
1 Handset 1:
38
TG1831-1837AL(e).book Page 39 Friday, February 3, 2006 2:24 PM
Multi-unit Operation
During an outside call, press {INT}. i
Press {2} (desired handset number).
L The outside call will be put on hold.
L If there is no answer, press {INT} to
return to the outside call.
Copying phonebook
entries
You can copy handset phonebook entries to
the handset phonebook of another
compatible Panasonic handset.
2 Handset 2:
Press {C} / {s} to answer the page.
L Handset 2 can talk with handset 1.
Copying one entry
3 Handset 1:
To complete the call transfer, press
{ih}.
1 Find the desired handset phonebook
2 “Copy” i {>}
Conference calls (KX-TG7120, KX-
TG7122, and KX-TG7123 only)
2 people in the same radio cell can have a
conference call with an outside party.
3 Enter the handset number you wish to
send the handset phonebook entry to.
4 To continue copying another entry:
“Yes” i {>} i Find the desired
handset phonebook entry. i {>}
1 Handset 1:
During an outside call, press {INT}. i
Press {2} (desired handset number).
5
{ih}
L The outside call will be put on hold.
L If there is no answer, press {INT} to
return to the outside call.
Copying all entries
{k} i {j/OK}
1
2 Handset 2:
2 “Copy All” i {>}
Press {C} / {s} to answer the page.
3 Enter the handset number you wish to
L Handset 2 can talk with handset 1.
send the handset phonebook entry to.
3 Handset 1:
4
{ih}
To establish a conference call, press
{3}.
Transferring a call without speaking to
the other handset user
1 During an outside call, press {INT}. i
Press the desired handset number.
L k flashes to indicate the outside call
is on hold.
2
{ih}
L The outside call rings at the other
handset.
Note:
L If the other handset user does not answer
the call within 1 minute, the call will ring at
your handset again.
39
TG1831-1837AL(e).book Page 40 Friday, February 3, 2006 2:24 PM
Useful Information
4 Drive the screws into the wall. Make sure
to use the template for correct
Wall-mounting
positioning. Mount the unit by inserting
the screws into the round openings on
the adaptor, then sliding the unit down to
secure it.
Connect the AC adaptor to power outlet
(page 11) and the telephone line cord to
the telephone line jack.
Note:
L Be sure to choose a location close enough
to connect the telephone line cord and AC
adaptor securely.
Base unit
Screws
1 Tuck the telephone line cord inside the
wall-mounting adaptor (A). Connect the
telephone line cord (B).
80 mm
B
A
To telephone
network
(220–240 V,
50 Hz)
2 Insert the hooks on the wall-mounting
adaptor into the holes (1) and (2) on
the base unit.
2
1
2
1
3 Adjust the adaptor to hold the base unit,
then push it in the direction of the arrow
until it clicks into place.
40
TG1831-1837AL(e).book Page 41 Friday, February 3, 2006 2:24 PM
Useful Information
To remove the wall-mounting adaptor
While pushing down the release levers (A),
remove the adaptor (B).
Using an optional belt clip
Attaching the belt clip
A
A
B
Charger (KX-TG1837 only)
Removing the belt clip
25 mm
Screws
Hooks
25 mm
41
TG1831-1837AL(e).book Page 42 Friday, February 3, 2006 2:24 PM
Useful Information
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple
characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric
(0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). For SMS
messages, Alphabet (ABC), Numeric (0-9), Greek (F), and Extended (G) modes are
available. When in these entry modes except Numeric, you can select which character is
entered by pressing a dial key repeatedly.
– Press {<} or {>} to move the cursor.
– Press dial keys to enter characters and numbers.
– Press {C/T} to erase the character or number highlighted by the cursor. Press and hold
{C/T} to erase all characters or numbers.
– Press {*} to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press {>} to move the cursor to
the next space, then press the appropriate dial key.
Character entry modes
Several character entry modes can be used when entering text. The characters that can be
entered depend on the entry mode.
Characters available in each character entry mode
When the unit displays the character entry screen:
{k} i Select a character entry mode. i {>}
Note:
Alphabet character table (ABC)
Numeric entry table (0-9)
42
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Useful Information
Greek character table (M)
Extended 1 character table (N)
L The following are used for both uppercase and lowercase:
Extended 2 character table (O)
L The following are used for both uppercase and lowercase:
Cyrillic character table (P)
43
TG1831-1837AL(e).book Page 45 Friday, February 3, 2006 2:24 PM
Useful Information
Error messages
Error message
Cause & solution
L Recording was too short. Try again.
Answer Sys. Full
Error
Failed
L Phonebook copy failed. Confirm the other handset
(the receiver) is in standby mode and try again.
Incomplete
L There was an error while copying phonebook
entries. Erase the unnecessary phonebook entries
from the other handset (the receiver) and try again.
Invalid Number
Memory Full
L You tried to send an SMS message to a phone
number saved in the handset phonebook, caller list,
or redial list that is over 20 digits long.
L The handset’s phonebook memory is full. Erase
L Message memory becomes full. Erase
unnecessary messages (page 32).
SMS Full
You must first subscribe
to Caller ID.
L You must subscribe to Caller ID service. Once you
receive caller information after subscribing to Caller
ID service, this message will not be displayed.
*1KX-TG1837 only
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the AC
adaptor and turn off the handset, then reconnect the AC adaptor and turn on the handset.
Telephone
Problem
Cause & solution
w is flashing.
L The handset is not registered to the base unit.
L The handset is too far from the base unit. Move
closer.
L The AC adaptor is not connected. Check the
connections.
L You are using the handset or base unit in an area
with high electrical interference. Place the handset
and base unit away from interference sources, such
as antennas and mobile phones.
45
TG1831-1837AL(e).book Page 46 Friday, February 3, 2006 2:24 PM
Useful Information
Problem
Cause & solution
The handset display is blank.
L The handset is not turned on. Turn the power on
(page 13).
The handset will not turn on.
L Make sure that the batteries are installed correctly
(page 12).
I have changed the display
language to a language I cannot
read.
I cannot make or receive calls.
L The AC adaptor or telephone line cord is not
connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the wall
socket directly. If the unit operates properly, check
the splitter.
L Disconnect the base unit from the telephone line
and connect the line to a known working telephone.
If the working telephone operates properly, contact
our service personnel to have the unit repaired. If
the working telephone does not operate properly,
contact your service provider/telephone company.
L The unit is not designed to be used with rotary
(pulse dialling) services.
The unit does not ring.
L The ringer volume is turned off. Adjust the ringer
The batteries should be charging
but the battery icon does not
change.
A busy tone is heard when {C} is L The handset is too far from the base unit. Move
pressed.
closer and try again.
L Another handset is on an outside call. Wait for the
other user to complete the call.
Static is heard, sound cuts in and
out. Interference from other
electrical units.
L Place the handset and the base unit away from
other electrical appliances.
L Move closer to the base unit.
L Your unit is connected to a telephone line with
ADSL service. We recommend connecting a filter
(contact your ADSL service provider) to the
telephone line between the base unit and the
telephone line socket.
46
TG1831-1837AL(e).book Page 47 Friday, February 3, 2006 2:24 PM
Useful Information
Problem
Cause & solution
Noise is heard during a call.
L You are using the handset or base unit in an area
with high electrical interference. Place the handset
and base unit away from interference sources, such
as antennas and mobile phones.
The handset/base unit stops
working while being used.
L Disconnect the AC adaptor and turn off the
handset. Connect the AC adaptor, turn on the
handset and try again.
Pressing {R} does not
L The redialled number was more than 24 digits long.
display/dial the last number dialled.
Redial the number manually.
The handset beeps intermittently
and/or 7 flashes.
I fully charged the batteries, but
7 still flashes.
Caller information is not displayed. L You must subscribe to Caller ID service.
L Your unit is connected to a telephone line with
ADSL service. We recommend connecting a filter
(contact your ADSL service provider) to the
telephone line between the base unit and the
telephone line socket.
L Caller has withheld information.
While viewing caller information,
the display returns to standby
mode.
L Do not pause for over 1 minute while searching.
I cannot register a handset to the
base unit.
L The maximum number of handsets (6) are already
registered to the base unit. Cancel unused handset
L You entered the wrong PIN number. If you forget
your PIN, see “I cannot remember the PIN.” below.
L Place the handset and the base unit away from
other electrical appliances.
I cannot remember the PIN.
L Change the PIN using the following method.
1
{j/OK}
2 Press {^} or {V} to select “Base Unit
Setup”. i {>}
3 “Other Options” i {>}
4 “Base Unit PIN” i {>}
5 Press {*}{7}{0}{0}{0}.
6 Enter the new 4-digit base unit PIN. i {>}
i {ih}
47
TG1831-1837AL(e).book Page 48 Friday, February 3, 2006 2:24 PM
Useful Information
SMS (Short Message Service)
Problem
Cause & solution
I cannot send or receive SMS
messages.
L You have not subscribed to the appropriate service.
Consult your service provider/telephone company.
L The SMS message centre number(s) are not stored
or are incorrect. Store the correct numbers (page
L You may request that your service
provider/telephone company block your phone
number when making phone calls. In order to send
messages, you need to add “1832” to the beginning
that by doing so, your phone number will be sent
along with your SMS messages.
L Message transmission was interrupted. Wait until
the message has been sent before using other
telephone functions.
L Your unit is connected to a telephone line with
ADSL service. We recommend connecting a filter
(contact your ADSL service provider) to the
telephone line between the base unit and the
telephone line socket.
The SMS message centre number L Someone tried to send you a message while SMS
is logged in the caller list and the
is turned off.
message is not received.
“FD” is displayed.
L The unit could not connect to the SMS message
centre. Confirm that the correct SMS message
“FE” is displayed.
L An error occurred while sending the message. Try
again.
“E0” is displayed.
L Your phone number is permanently withheld or you
have not subscribed to the appropriate service.
Consult your service provider/telephone company.
“Q” is not displayed after I read a
message.
L When an error code (“FD”, “FE”, or “E0”) is
displayed, “Q” will not be displayed even if you
have read the message.
48
TG1831-1837AL(e).book Page 49 Friday, February 3, 2006 2:24 PM
Useful Information
Answering system (KX-TG1837 only)
Problem
Cause & solution
The unit does not record new
messages.
L The recording time is set to “Greeting Only”.
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your telephone.
Change the unit’s “Number of Rings” setting so
that the unit’s answering system can answer the
call before the voice mail service or consult your
The other party complains that they L The recording time is set to “Greeting Only”.
cannot leave a message.
I cannot operate the answering
system with the handset.
L The base unit or another handset is being used.
Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to
finish.
L The handset is too far from the base unit. Move
closer.
When I try to operate the
answering system with the base
unit, the answer on indicator
flashes for a few seconds and I
cannot operate the answering
system.
L Another handset is being used. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the caller to
finish.
I cannot operate the answering
system remotely.
L You are entering the wrong remote access code. If
you forget the remote access code, store a new
L You are pressing the dial keys too quickly. Press
each key firmly.
L You are using a pulse telephone. Try again using a
touch tone phone.
While recording a greeting
L A call is being received. Answer the call and try
message or listening to messages,
the unit rings and recording stops.
again later.
49
TG1831-1837AL(e).book Page 50 Friday, February 3, 2006 2:24 PM
Useful Information
Charger : Approx. 90 g
*1KX-TG1837 only
*2KX-TG1831 only
Specifications
■ Standard:
GAP (Generic Access Profile)
Note:
L Specifications are subject to change.
■ Number of channels:
120 Duplex Channels
L The illustrations used in these operating
instructions may differ slightly from the
actual product.
■ Frequency range:
1.88 GHz to 1.9 GHz
■ Duplex procedure:
TDMA (Time Division Multiple Access)
■ Channel spacing:
1,728 kHz
■ Bit rate:
1,152 kbit/s
■ Modulation:
GFSK (Gaussian Frequency Shift Keying)
■ RF transmission power:
Approx. 250 mW
■ Voice coding :
ADPCM 32 kbit/s
■ Power source:
220–240 V, 50 Hz
■ Power consumption
Base unit:
Standby: Approx. 1.9 W
Maximum: Approx. 6.8 W
Charger :
Standby: Approx. 1.5 W
Maximum: Approx. 3 W
■ Operating conditions:
5 °C–40 °C, 20 %–80 % relative airhumidity
(dry)
■ Dimensions:
Base unit: Approx. 60 mm × 173 mm ×
105 mm
Handset: Approx. 155 mm × 48 mm ×
34 mm
Charger : Approx. 58 mm × 87 mm ×
95 mm
■ Mass (weight):
Base unit : Approx. 332 g
Base unit : Approx. 260 g
Handset: Approx. 140 g
50
TG1831-1837AL(e).book Page 51 Friday, February 3, 2006 2:24 PM
Index
Handset phonebook: 17
Phonebook copy: 39
PIN
Index
Base unit: 22
Power on/off: 13
Alarm: 21
Recording
Answering calls: 16
Answering system: 31
Listening to messages: 32
Remote operation: 33
Turning on/off: 31
Greeting message: 31
Redialling: 15
Redial list: 15
Registration: 37
Repeater: 38
B Base unit
Ringtones: 19
Settings: 22
Battery
Charge: 12
S
SMS feature: 26
Speakerphone: 15
T
V
Transfer calls: 38
Installation: 12
Performance: 13
Replacement: 12
Strength: 13
Voice mail: 25
Volume
Receiver: 15
Call restriction: 23
Chain dial: 18
Ringer (Base unit): 22
Ringer (Handset): 19
Speakerphone: 15
Character entry: 42
Connections: 11
Copy
Phonebook: 39
Display
Contrast: 19
Icons: 11
Language: 14
Standby mode: 19
H Handset
Cancelling: 38
Locator: 16
Power on/off: 13
Registration: 37
Settings: 19
I
Intercom: 38
Message alert: 19
Missed calls: 24
Mute: 15
P
Pause: 15
Phonebook
51
TG1831-1837AL(e).book Page 52 Friday, February 3, 2006 2:24 PM
N52
Sales Department:
Panasonic Australia Pty. Limited
Austlink Corporate Park
1 Garigal Road
Belrose
NSW 2085
AUSTRALIA
Panasonic Communications Zhuhai Co., Ltd.
3 Ping Xi 8 Lu, Nanping Keji Gongye Yuan, Zhuhai, Guangdong, China 519060
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced
for internal use only. All other reproduction, in whole or in part, is prohibited without the written
consent of Panasonic Communications Co., Ltd.
© 2006 Panasonic Communications Co., Ltd. All Rights Reserved.
PQQX15329ZA CC0306DM0
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