3100 Series
All-In-One
User’s Guide
Contents
iii
Finding information
Congratulations on the purchase of the Lexmark™ 3100 Series All-In-One.
Refer to
When you need help with
Setup poster
This document contains complete setup information.
Drivers and Utilities The Drivers and Utilities CD contains drivers for your AIO
CD
printer, the Lexmark All-In-One Center, the Lexmark
Solution Center, the Lexmark Photo Editor, the Lexmark
Memory Card Manager, fax software, and Optical
Character Recognition software.
User’s Guide
This document contains information about:
• Printing digital photos
• Basic usage
• Scanning, printing, copying, and faxing
• Creative projects
• Print cartridge ordering information
• Setup troubleshooting
• General troubleshooting
Lexmark Web site
• Upgrades — Software upgrade information
• Customer Care — Contact information, order status,
warranty, and repair information
• Downloads — Drivers
• Reference — Printer documentation and product
specifications
You can access the Lexmark Web site at
2
Creating your first project
You can print photos from your digital camera memory card after saving
them to your computer.
Letter/A4
Cards
or
2 Adjust the paper guide.
or
3 Insert your digital camera memory card into the All-In-One (see
then continue with step 6.
4 Select Automatically save all the images in a My Pictures folder
with today’s date on the computer screen.
3
5 Click OK.
The All-In-One Saved Images page appears.
6 Select a paper size from the Create a page from saved photos
section to populate the page layouts.
7 Select a page layout from the Create a page from saved photos
section.
8 Drag the images you want to print.
9 Click Print Now.
Congratulations! You have successfully completed your first project using
the Lexmark 3100 Series All-In-One. For more projects, see scanning,
4
Learning about the All-In-One
Setting up the All-In-One
If you have not already done so, follow the steps on the setup
documentation to complete the hardware and software installation. If
Understanding the parts of the All-In-One
7
2
1
6
4
5
3 (available on some models)
#
1
2
Use the
To
Paper support
Control panel
Load paper into the All-In-One (AIO).
each of the buttons).
3
Memory card slots
Insert digital camera memory cards.
5
#
4
5
Use the
To
Scanner unit
Paper exit tray
Access the print cartridges.
Hold paper as it exits the AIO.
The AIO paper exit tray can hold:
• 25 sheets of plain paper
• 10 sheets of labels
• 10 envelopes
• 10 cards
• 1 transparency
• 1 photo page
Note: To avoid smearing ink, remove each
transparency or photo from the paper exit tray
before the next one exits the AIO. Photos and
transparencies may require up to 15 minutes to
dry.
6
7
Top cover
Hold the item on the scanner glass for scanning.
Paper guide
Squeeze and slide to the left edge of the paper for
proper paper feeding.
2
1
USB cable
Power supply
Silver, metal contacts are on the
top of the power supply.
6
Using the control panel
The AIO has a control panel that lets you scan and copy with the press of a
button.
Power
Press to turn on and off.
Scan
Paper Feed
Press to start the scanning
Press to feed paper.
process and open the
All-In-One Center.
Black Copy
Photo/Color Copy
Press to make a black and
Press to make a color or
white copy.
photo copy.
Note: Both the computer and the AIO must be turned on to
make copies.
7
Loading paper
To load most types of paper:
1 Place the paper against the right side of the paper support with the
print side facing you and the top of the paper feeding into the paper
support.
Letter/A4
Cards
or
2 Squeeze and slide the paper guide to the left edge of the paper.
or
Note: Do not force paper into the AIO.
8
Before you begin printing, scanning, copying, or faxing documents, see
page 6 to determine how much the paper exit tray can hold.
Follow these guidelines when loading plain and specialty paper in the
paper support.
Load up to
Make sure
100 sheets of plain paper The paper is designed for use with inkjet printers.
10 envelopes
• The envelopes are loaded vertically against the
right side of the paper support.
• The stamp location is in the upper left corner.
• The envelopes are designed for use with inkjet
printers.
• You squeeze and slide the paper guide to the left
edge of the envelope.
Note: Do not load envelopes with:
• Holes, perforations, cutouts, or deep
embossing.
• Metal clasps, string ties, or metal folding bars.
• Exposed flap adhesive.
25 sheets of card stock
• The card stock is designed for use with inkjet
printers.
• The thickness does not exceed 0.025 inches.
10 greeting cards, index • The cards are loaded vertically against the right
cards, postcards, or
photo cards
side of the paper support.
100 sheets of coated
paper
The coated side faces you.
Note: Since photos require more drying time, we
recommend that you remove each photo as it exits
and allow it to dry to avoid ink smearing.
50 sheets of photo, or
glossy paper
The glossy or coated side faces you.
Note: Since photos require more drying time, we
recommend that you remove each photo as it exits
and allow it to dry to avoid ink smearing.
Note: Make sure you select the appropriate paper size for your
document.
9
Load up to
Make sure
50 transparencies
• The rough side faces you.
• The transparencies are designed for use with
inkjet printers.
Note: Since transparencies require more drying
time, we recommend that you remove each
transparency as it exits and allow it to dry to avoid
ink smearing.
100 sheets of custom
size paper
Your paper size fits within these dimensions.
Width
76 to 216 mm
3.0 to 8.5 in.
Length
127 to 432 mm
5.0 to 17.0 in.
100 iron-on transfers
• You follow the loading instructions on the iron-on
packaging.
• The blank side faces you.
Note: For best results, remove each iron-on transfer
as it exits.
20 sheets of banner
paper
• The banner paper is designed for use with inkjet
printers.
• You place the stack of banner paper on the top
cover, and feed in the first sheet, as shown.
• Select Letter Banner or A4 Banner in Print
Properties (see page 17).
10
Loading your document on the scanner glass
1 Open the top cover.
2 Place the item you
want to copy face
down on the scanner
glass.
3 Close the top cover to
avoid dark edges.
Note: Make sure the upper left corner of the front of the item
aligns with the arrow at the front corner of the scanner
glass.
Inserting the digital camera memory card
Some Lexmark 3100 Series models support the following digital media:
• CompactFlash Type I and Type II
• IBM Microdrive
• MultiMedia Card
• Memory Stick
• SmartMedia
• Secure Digital
11
The card reader (if available on your AIO) has four slots to accommodate
these media and a small light that blinks indicating the card is being read or
is transmitting data.
Note: Do not remove the digital camera memory card while
the light is on or blinking.
This illustration shows you where to insert each of the supported digital
camera memory cards.
Secure Digital,
MultiMedia Card
CompactFlash Type I and Type II,
IBM Microdrive
Memory Stick
SmartMedia
Before you insert your memory card, consider the following information:
• If you are inserting a Memory Stick or SmartMedia card, make sure
the gold contact area faces up.
• If you are inserting a CompactFlash Type I or Type II, MultiMedia, or
Secure Digital card, make sure the name label faces up.
• If you are inserting a Secure Digital card, make sure the gold
contact area faces down.
Note: Your AIO recognizes one source for photos at a time.
Insert only one digital camera memory card at a time.
Note: The manufacturer name may differ from the digital
camera memory card types listed on page 11.
A small light on the memory card reader flashes and turns itself off
when the digital camera memory card is properly inserted.
The light blinks when the card is transferring data to or from the
computer.
12
Understanding the software
The AIO software consists of five main components:
• The Lexmark 3100 Series All-In-One Center (scanning, copying,
faxing, and printing digital photos)
• Print Properties (printing)
• The Lexmark 3100 Series Solution Center (troubleshooting,
maintenance, and cartridge ordering information)
• The Lexmark Photo Editor (editing photos and graphics)
• The Lexmark Memory Card Manager (transferring digital photos on
some models)
Using the Lexmark All-In-One Center
Use the Lexmark 3100 Series All-In-One Center software to scan, copy,
and fax documents. There are four ways to open the All-In-One Center:
• Click Start Programs Lexmark 3100 Series
Lexmark All-In-One Center.
• Double-click the Lexmark 3100 Series All-In-One Center icon on
the desktop.
• Double-click the Lexmark 3100 Series All-In-One Center quick
launch icon.
• Press Scan on the control panel. For more information about using
13
The All-In-One Main Page displays.
Scan section
Copy section
Preview section
Creative Tasks
section
The All-In-One Main Page
The All-In-One Main Page consists of four main sections: Scan, Copy,
Creative Tasks, and Preview.
From this section
You can
Scan
• Select a program to send the scanned image to.
• Select a blank paper size.
• Choose what type of image is being scanned.
• Choose how the scan will be used.
Note: Click See More Scan Settings to view all
settings.
Copy
• Select a blank paper size.
• Select the quantity and color of your copies.
• Select a quality setting for your copies.
• Adjust the size of the scanned area.
• Lighten or darken your copies.
• Enlarge or reduce your copies.
Note: Click See More Copy Settings to view all
settings.
14
From this section
You can
Creative Tasks
Choose from a variety of creative ideas:
• Enlarge or reduce an image.
• Repeat an image several times on one page.
• Print an image as a multi-page poster.
• E-mail an image to a friend.
• Fax using PC modem.
• Save an image on your computer.
• Edit text found in a scanned document (OCR).
• Modify an image with a photo editor.
Preview section
• Select a region of the preview image to scan.
• View an image of what will be printed, scanned, or
copied.
Note: For more information about the All-In-One Main Page,
click the Help link near the top of the screen.
Saved Images page
Use the Saved Images page to perform tasks with images that are saved
on the computer. The Saved Images page consists of four main sections.
From this section
You can
Preview section
• Show or create folders.
• Preview and select images.
• Rename, delete, or edit selected images.
Open With...
Select a program to send the saved image to.
15
From this section
You can
Print a Copy...
• Choose the quantity and whether to print in color.
• Select a blank paper size.
• Select a quality setting for your copies.
• Lighten or darken your copies.
• Enlarge or reduce your copies.
Note: Click See More Copy Settings to view all
settings.
Creative Tasks
• Print an album page with various photo sizes.
• Choose an existing layout for your photos (see
page 26).
• Perform the same creative tasks available from the
Note: For more information about this page, click the Help link
near the top of the screen.
Maintain/Troubleshoot dialog box
To access the Maintain/Troubleshoot dialog box:
2 Click the Maintain/Troubleshoot link at the top of the All-In-One
Main Page.
The Maintain/Troubleshoot page provides you with direct links to the
Lexmark Solution Center. Choose from these topics:
• Maintain or fix quality problems
• Troubleshoot All-In-One problems
• Device status and ink levels
• More printing ideas and how to’s
• Contact information
• Advanced (Skin, voice, and communication options)
• View the software version and copyright information
For more information about the Lexmark Solution Center, see page 19.
16
Using Print Properties
Print Properties is the software that controls the AIO printing function. You
can change the settings in Print Properties based on the type of project
you want to create. You can open Print Properties from almost any
program:
1 With your document open, click Print.
2 In the Print dialog box, click the Properties, Preferences, Options,
or Setup button (depending on the program or operating system).
The Print Properties screen displays.
I Want To menu
Print Properties
tabs
Select one of the
projects from the
menu to help
print photos,
banners,
envelopes,
posters, and
more.
Use the Quality/
Copies, Paper
Setup, and Print
Layout tabs to
select the print
settings.
The I Want To menu
The I Want To menu displays when you open Print Properties. It contains a
variety of task wizards to help you select the correct print settings for your
project. Close the menu for a full view of the Print Properties dialog box.
17
Print Properties tabs
All of the print settings are on the three main tabs of the Print Properties
software: Quality/Copies, Paper Setup, and Print Layout.
From this tab
You can change these settings
Quality/Copies
Quality/Speed—Select a Quality/Speed setting.
Multiple Copies—Customize how the AIO prints several
copies of a single print job, collated or uncollated.
Print Color Images in Black and White—Select this to
print color images in black and white.
Paper Type—Select the type of paper you are using or
allow the printer sensor to select the paper type for you.
Paper Setup
Print Layout
Paper Size—Select the size of the paper you are using,
and choose if your want to print borderless.
Orientation—Select how you want the document oriented
on the printed page. You can print portrait or landscape.
Layout—Select the layout you want to print.
Duplexing—Select this when you want to print on both
sides of the paper.
Note: For additional information about these settings,
right-click a setting on the screen, and then select the
What’s This? item.
Save Settings menu
From the Save Settings menu, you can name and save the current Print
Properties settings for future use. You can save up to five custom settings.
Options menu
Use the Options menu to make changes to the Quality Options, Paper
Type Sensor Options, Layout Options, and Printing Status Options
settings. For more information on these settings, open the tab dialog box
from the menu, and then click the Help button on the dialog box, if the
button is available.
18
The Options menu also provides you with direct links to different parts of
information.
Using the Lexmark Solution Center
The Lexmark 3100 Series Solution Center is a valuable information
resource. To open the Lexmark Solution Center, click Start Programs
Lexmark 3100 Series Lexmark 3100 Series Solution Center.
The Printer Status tab displays.
Printer Status
Ink Levels
The Lexmark Solution Center consists of six tabs: Printer Status, How To,
Troubleshooting, Maintenance, Contact Information, and Advanced.
From this tab
You can
Printer Status (Main • View the status of the AIO. For example, while printing,
dialog box)
How To
the status is “Busy Printing.”
• View the ink levels of the print cartridges.
Learn how to:
• Scan, copy, fax, and print.
• Find and change settings.
• Use basic features.
• Print projects such as banners, photos, envelopes,
cards, iron-on transfers, and transparencies.
• Find the printable electronic guide.
Troubleshooting
• Learn tips about the current status.
• Solve AIO problems.
19
From this tab
You can
Maintenance
• Install a new print cartridge.
• View shopping options for new cartridges.
• Print a test page.
• Clean to fix horizontal streaks.
• Troubleshoot other ink problems.
• Align to fix blurry edges.
• Remove Japanese postcard residue.
Contact Information • Learn how to contact Lexmark by phone, e-mail, or on
the World Wide Web.
Advanced
• Change the appearance of the Printing Status window
and turn printing voice notification on or off.
• Download the latest software files.
• Change the network printing settings.
• Obtain software version information.
Note: For more information, click the Help button in the lower
right corner of the screen.
20
Using the Lexmark Photo Editor
Use the Lexmark Photo Editor software to edit graphics. To open the
Lexmark Photo Editor, click Start Programs Lexmark 3100 Series
Lexmark Photo Editor.
The Lexmark Photo Editor displays.
Touch-up Tools
Use the touch-up tools to edit your graphic.
• Remove red eye
• Pencil
• Crop
• Paint brush
• Line
• Text
• Eye Dropper
• Flood Fill
• Eraser
Note: Move your pointer over the tool for a description.
21
Accessing the Memory Card Manager
The Lexmark Memory Card Manager (available on some models) gives
you several options for transferring photos from your digital camera
memory card to your computer’s hard disk.
There are three ways to access the Lexmark Memory Card Manager:
• Insert a digital camera memory card.
• Right-click the Lexmark 3100 Series All-In-One quick launch icon
on the bottom right of your screen, and select Launch Memory
Card Manager.
• Click Start Programs Lexmark 3100 Series Memory Card
Manager.
22
Working with digital photos
Most digital cameras use a memory card to store photos. Insert the digital
camera memory card into your AIO to access photos stored on the card.
Then, save them to your computer using the software. You can now print
your photos.
Using the Lexmark Memory Card Manager
The Lexmark Memory Card Manager (available on some models) gives
you several options for transferring photos from your digital camera
memory card to your computer’s hard disk.
You can:
• Automatically save all photos to a My Pictures folder with today’s
date.
• Select storage location and images to save.
• Select not to save the images on the computer.
• Choose whether to display the Lexmark Memory Card Manager
message screen each time a card is inserted.
23
Finding your photos
From a computer
2 Click the Saved Images tab.
3 Click Show Folders.
4 In the directory in the right panel, select the folder where your
photos are stored.
From a digital camera memory card
(available on some models)
1 Insert your digital camera memory card into the corresponding
Note: Insert only one digital camera memory card at a time.
Note: A small light on the memory card reader flashes and
turns itself off when the digital camera memory card is
properly inserted.
The light blinks when the card is transferring data to or
from the computer.
Note: Do not remove the digital camera memory card while
the light is on or blinking.
The Memory Card Inserted dialog box appears:
24
2 Click Select storage location and images to save.
3 Click OK.
4 Type a name for your new sub-folder.
5 Select your Save Options.
Note: Do not select After saving, erase the saved images
from the memory card unless you want to delete the
photos from the memory card permanently.
6 Click OK.
7 Type a name for your photo, if desired.
8 Click Next to save, or click Skip if you do not want to save the
photo.
9 Repeat steps 7 and 8 for each photo.
10 Click OK.
The Lexmark All-In-One Center opens with the Saved Images tab
selected. The photos stored in the sub-folder you created appear in
the Preview section of the Saved Images page.
25
Printing digital photos
1 Choose a layout for your photos
b Click the Saved Images tab.
c From the Creative Tasks section, select Print an album page
with various photo sizes.
2 Select a paper size for your photos.
3 Select a page layout from the Create a page from saved photos
section.
Select a paper size.
Select a page layout.
Change the category of
layouts shown.
Print your photos.
Note: Click Change the category of layouts listed above to
select picture package layouts, scrapbook page layouts,
borderless layouts, greeting card layouts, or purchased
template layouts.
Note: To add text to your page layout, select a layout with a
black box shown. Click inside the black box to add text.
A dialog box opens. Enter your text.
4 Drag your photos onto the page.
5 Click Print Now to print your photos.
Note: To prevent smudging, remove each photo as it exits and
let it dry completely before stacking.
26
Printing borderless photos
1 For best results, load photo paper into the paper support (see
page 8).
3 Click the Saved Images tab.
4 From the Creative Tasks section, select Print an album page with
various photo sizes.
5 Click Change the category of layouts listed above.
6 Select Only Borderless from the Selected Layouts dialog box.
7 Click OK.
8 Select a paper size for your photos.
9 Select a page layout from the Create a page from saved photos
section.
10 Drag your photos onto the page.
11 Click Print Now.
27
Cropping photos
1 Double-click one of the photo thumbnails in the Preview section of
the Saved Images tab.
The photo opens in the Lexmark Photo Editor.
2 Use the arrow pointer, and draw a rectangle around the area you
want to keep.
Move your cursor to the frame of the editing window, and then click
and drag the frame to resize it.
3 Click the scissors or crop tool to crop the image.
4 Save your changes.
a Click File Save As.
Note: If you click File Save, the changes you made
overwrite your original photo.
b Enter a file name and a file type, and then click Save.
c Select your Quality Options.
d Click OK.
5 Click File Print Properties or Preferences.
6 From the Paper Setup tab, select a paper size.
7 Click OK.
8 Click Print.
28
Editing photos
1 Double-click one of the photo thumbnails in the Preview section of
the Saved Images tab.
2 The photo opens in the Lexmark Photo Editor.
Note: You can edit only one photo at a time.
3 Edit your photo with the tools available.
4 Save your changes.
a Click File Save As.
Note: If you click File Save, the changes you made
overwrite your original photo.
b Enter a file name and a file type, and then click Save.
Sharing photos
2 Click the Saved Images tab.
3 From the Creative Tasks section, select E-mail an image to a
friend.
4 Select the image or images to send, and then click Attach Now.
Your computer launches your e-mail program and opens a new
message. Then, it attaches your photos to the message.
5 Click Send to e-mail your photos.
Note: Some e-mail providers only allow you to attach one
photo per e-mail.
Note: For faster sending, reduce the image dimensions before
you send them.
29
Adding text captions under your photos
2 Click the Saved Images tab.
3 From the Creative Tasks section, select Print an album page with
various photo sizes.
4 Click Change the category of layouts listed above.
5 Select Only Scrapbook Pages from the Selected Layouts dialog
box.
6 Click OK.
7 Select a paper size for your photos.
8 Select a page layout from the Create a page from saved photos
section.
9 Drag your photos onto the page.
10 Click inside the black box.
A dialog box opens.
11 Enter your text.
12 Click Print Now.
30
Printing, Scanning, Copying and
Faxing
Printing
printing wizards to help you complete tasks such as printing banners,
photographs, or posters.
Note: Use a black print cartridge for printing black and white
text documents to conserve your photo print cartridge.
1 Depending on what you want to print, load the appropriate type of
3 Make sure the AIO is on.
4 Click File Print.
5 In the Print dialog box, click the Properties, Preferences, Options,
or Setup button (depending on the program).
The Print Properties dialog box displays.
6 If the printing task you want to perform is on the I Want To menu,
click it, and then follow the instructions on the computer screen;
otherwise, click Close at the bottom of the menu.
31
7 From the Quality/Copies tab, select the quality, speed, paper type,
and number of copies.
Paper type
Quality/Speed
setting
settings
Copy
settings
To see details about a setting, right-click a setting on the screen,
and then select the What’s This? item.
8 From the Paper Setup tab, select the paper size and orientation.
Paper size
setting
Orientation
setting
To see details about a setting, right-click a setting on the screen,
and then select the What’s This? item.
32
9 From the Print Layout tab, select the layout and duplexing settings
for the type of document you are printing.
Layout
setting
Duplexing
setting
To see details about a setting, right-click a setting on the screen,
and then select the What’s This? item.
10 Once you have applied all the settings you want in Print Properties,
click OK at the bottom of the screen to return to the Print dialog box.
11 Click Print.
33
Scanning
The following steps show you how to scan and save images.
The All-In-One Main Page displays.
3 Click Preview Now in the upper right corner of the All-In-One Main
Page.
An image of the scanned item displays in the preview section.
4 Click and drag to select a specific area of the preview image to
scan.
5 Click See More Scan Settings to review and change the scan
settings.
6 Select your scan settings.
7 From the Send scanned image to: drop-down menu, select a
program to send the scanned image to, or click the Creative Tasks
section to display a list of projects (see page 14).
Preview Now
Click to see a preview
of the image.
Scan Now
Click to scan the item
on the scanner bed.
Scan settings
Adjust the settings for
the scanned item.
Preview section
See a preview of the image, and select an area to be
scanned.
34
8 If you are sending the scanned image to a software program, click
Scan Now to complete the scan. If you are using the Creative Tasks
section, follow the instructions on the computer screen.
For a list of the Creative Tasks available from the All-In-One Main Page,
Copying
To make a quick copy, press Black or Photo/Color copy on the control panel.
Note: The computer must be turned on.
To make black and white, gray, or color copies:
The All-In-One Main Page displays.
3 Click Preview Now.
4 Click See More Copy Settings to review and change the copy settings.
The All-In-One Copy section expands:
Preview Now
Click to see a preview of the
image.
Copy Now
Click to copy your image.
Copy settings
Adjust the settings for the copy.
Preview section
See a preview of the image, and select an area to be copied.
5 Select your copy settings.
Note: You may want to reduce or enlarge the image.
6 Click Copy Now.
35
Faxing
The following section gives you basic faxing information.
Note: DSL (digital subscriber line), ISDN (integrated services
digital network) and cable modems are not fax modems
and are not supported.
Sending a fax
The following steps lead you through sending a fax using the computer
modem.
3 Click Preview Now in the upper right corner of the All-In-One Main
Page.
4 From the Creative Tasks section, click Fax using PC modem.
5 Follow the instructions on the computer screen.
Receiving a fax
1 Click Start Programs FaxTools FaxTools. Fax Tools is
ready to receive faxes.
2 Once a fax is received, click the Fax Inbox to view or print your
faxes.
If you want to always print your faxes as they come in, follow these steps:
1 From the main Fax Tools screen, click Configure.
2 Select General Configuration.
3 Select the Fax tab.
4 Click the Print incoming faxes check box, and then click OK.
36
Maintenance
Replacing print cartridges
The Lexmark 3100 Series uses the following cartridges:
Left cartridge carrier
19 (Color)
Right cartridge carrier
48 (Black)
20 (Color)
50 (Black)
25 (Color)
55 (Black)
90 (Photo)
Note: In order to print, two cartridges must be installed. Either
a black or photo cartridge may be used with the color
cartridge.
Removing the used cartridges
1 Make sure the AIO is on.
2 Lift the scanner unit until the scanner support keeps it open.
The print cartridge carrier moves and stops at the loading position
unless the AIO is busy.
3 Pull the top of the cartridge toward you until you hear a snap.
4 Remove the old cartridges. Store them in an air-tight container or
Note: Use the cartridge storage unit that was packaged with
your photo cartridge to store cartridges for future use.
38
Installing the cartridges
1 If you are installing new cartridges, remove the storage unit (photo
cartridge only), sticker and transparent tape from the bottom of the
cartridges.
Warning: Do not touch or remove the gold contact areas on the
back and bottom of the cartridges.
2 Insert the color cartridge in the left carrier. Insert the black or photo
cartridge in the right carrier.
Depending on the part numbers you use, the color of the cartridge
tops may vary.
Note: Purchase a black print cartridge to use with the color
cartridge for printing text documents.
3 Snap the cartridges into place.
4 Close the scanner unit.
Note: The scanner unit must be closed to start a print job.
Lexmark’s All-In-One warranty does not cover repair of failures or damage
caused by a refilled cartridge. We do not recommend use of refilled
cartridges. Refilling cartridges can affect print quality and may cause
damage to the All-In-One. For best results, use Lexmark supplies.
39
Specifying cartridge settings in the printer software
Before you specify the print cartridge settings in the printer software, install
the cartridges. For help, see “Installing the cartridges” on page 39.
2 From the Maintenance tab, click Install a new print cartridge.
3 Select the type of cartridge you installed.
Note: Specify whether the cartridge is a new cartridge or an
old cartridge (one that has been used before). If an old
cartridge is incorrectly identified as new cartridge in the
Lexmark Solution Center, ink levels may be incorrect.
4 Click OK or Next.
Aligning the print cartridges
You should align your print cartridges after installing cartridges to improve
print quality.
To align the print cartridges:
3 From the Maintenance tab, click Align to fix blurry edges.
4 Click Print.
An alignment page prints automatically, aligning your print
cartridges.
40
Cleaning the print cartridge nozzles
To improve print quality, you may need to clean the print cartridge nozzles.
Clean the nozzles when:
• Characters are not printing completely.
• White dashes appear in graphics or printed text.
• Print is smudged or too dark.
• Vertical, straight lines are not smooth.
• Colors on print jobs are faded or they differ from the colors on the
screen.
To clean the nozzles:
3 From the Maintenance tab, click Clean to fix horizontal streaks.
4 Click Print.
A nozzle page prints, forcing ink through the nozzles to clean the
clogged nozzles.
5 Print your document again to verify your print quality has improved.
If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
If you are not satisfied with the print quality, follow the instructions
for wiping the print cartridge nozzles and contacts.
Wiping the print cartridge nozzles and contacts
If the print quality does not improve after cleaning the print cartridge
nozzles, dried ink may be on the nozzles or contacts. To wipe the print
cartridge nozzles and contacts:
2 Dampen a clean, lint-free cloth with water.
41
3 Hold the damp cloth against the gold nozzle area for about three
seconds. Gently blot and wipe dry in one direction (this prevents the
colors in the color cartridge from mixing).
Nozzles
4 Hold a clean, damp section of cloth against the contacts for about
three seconds. Gently blot and wipe dry in one direction.
Contacts
5 Allow the nozzles and contacts to dry completely.
6 Reinstall the print cartridges.
8 Print your document again.
If the print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
If print quality is still unsatisfactory, replace your print cartridges
42
Preserving the print cartridges
To ensure the longest life from your print cartridges and optimum
performance from your All-In-One:
• Keep a new print cartridge in its packaging until you are ready to
install it.
• Keep your photo cartridge in the print cartridge storage unit when
not in use. A print cartridge storage unit is included with new photo
print cartridges. Use the print cartridge storage unit to store your
black cartridge when you are using the photo cartridge.
• Do not remove a print cartridge from the All-In-One except to
replace, clean, or store it in an airtight container, such as the print
cartridge storage unit. The print cartridges will not print correctly if
left exposed for an extended period of time because the ink will dry
out.
Note: Use the cartridge storage unit that was packaged with
your photo cartridge to store cartridges for future use.
Lexmark’s All-In-One warranty does not cover repair of failures or damage
caused by a refilled cartridge. Lexmark does not recommend use of refilled
cartridges. Refilling cartridges can affect print quality and may cause
damage to the All-In-One. For best results, use Lexmark supplies.
Ordering supplies
To order supplies or locate a dealer near you, visit the Lexmark Web site at
Recycling Lexmark products
To return your Lexmark products to Lexmark for recycling:
1 Visit our Web site:
2 Follow the instructions on your screen.
43
Troubleshooting
This section helps you solve problems you may have with the AIO.
Additional troubleshooting information is available in the Lexmark Solution
Troubleshooting checklist
Before you try to solve the problem, check the following:
Is the power supply inserted correctly (arrows up) and firmly
attached to the AIO and an electrical outlet?
Is the USB cable securely attached to the computer and the AIO?
Are both the computer and AIO on?
Did you remove the sticker and transparent tape from both print
cartridges? For help, refer to the setup documentation.
Is the paper loaded correctly? Make sure you do not force the
paper into the AIO.
Did you install the AIO software correctly? For help, refer to the
setup documentation.
Is the Lexmark 3100 Series set as the default printer (see
page 54)?
Is your operating system supported?
Do you have administrator rights? You must have administrator
rights to install the software on a network.
44
If you are still experiencing problems, see the following table to select a
topic.
Problem
Go to page
45
Setup troubleshooting
Use this section to solve problems you may have during setup.
Power light does not come on
1 Make sure the power supply is correctly inserted into the AIO (see
page 6).
2 Check the power supply connections.
3 Press Power on the control panel.
Alignment page or test page does not print
1 Make sure you remove the sticker and transparent tape from both
print cartridges. For help installing print cartridges, see page 39.
3 Make sure you loaded the paper correctly and did not force the
4 Make sure the Lexmark 3100 Series is set as the default printer
When I insert the AIO software CD, nothing happens
From the desktop, double-click the My Computer icon, and then
double-click the CD-ROM drive icon.
Windows XP users, click Start My Computer, and then double-click the
CD-ROM drive icon.
Note: If auto launch is turned off, double-click setup.exe.
46
AIO is not communicating with the computer
1 Disconnect and reconnect both ends of the USB cable. For help,
refer to the setup documentation.
2 Unplug the AIO from the electrical wall outlet, and then reconnect
the power supply. Press Power if your AIO did not power on. For
help, refer to the setup documentation.
3 Restart the computer. If the problem continues, remove and then
Installation appears incomplete
The software may not be installed properly. Try the following:
1 Click Start Settings Control Panel System.
Windows XP users, click Start
Control Panel Printers and
other hardware Printers and Faxes.
2 Click Properties.
3 If you are using Windows 98 or Windows Me, click the Device
Manager tab.
If you are using Windows 2000 or Windows XP, select the
Hardware tab, and then click the Device Manager button.
4 Look for the Other Devices category. If there are any Lexmark
devices shown here, highlight them and then press the Delete key.
Note: The Other Devices category displays only when
unknown devices are present. Do not delete any
Lexmark items unless they are present under the Other
Devices category.
5 Insert the CD, and install the software again. Do not restart the
computer. For help, refer to the setup documentation.
47
Printing troubleshooting
A blank page prints
1 Make sure you remove the sticker and transparent tape from both
print cartridges. For help installing print cartridges, see page 39.
3 Make sure you loaded the paper correctly and did not force the
4 Make sure the Lexmark 3100 Series is set as the default printer
AIO prints slowly
1 Close all programs not in use. The memory resources may be low.
2 Make sure the Print Properties Quality/Speed setting is set on
3 Try printing a smaller file. If the memory resources are too low, you
may not be able to print larger files. Consider purchasing more
memory.
Note: Photographs typically have a larger file size. Try
lowering the scanning resolution.
Print is too dark or smudged
1 Remove the paper as it exits. Let the ink dry before handling.
The Better or Best Quality/Speed setting may cause smearing if
used with plain paper. Try using Normal.
4 From the Maintenance tab, click Clean to fix horizontal streaks.
48
Vertical lines are jagged or edges are not smooth
For best print quality, select Better or Best.
2 Align the print cartridges. To align the print cartridges:
b From the Maintenance tab, click Align to fix blurry edges.
White lines appear in graphics or solid black areas
Clean the print cartridge nozzles. Going long periods without using the AIO
can cause the print cartridge nozzles to become clogged. To clean the
cartridge nozzles:
2 From the Maintenance tab, click Clean to fix horizontal streaks.
AIO has a paper jam
1 Follow the instructions on the screen for clearing the paper jam.
2 Make sure you are using paper designed for an inkjet printer. For a
4 Make sure the paper guide is against the left edge of the paper (see
page 8).
49
Scanning, copying, and faxing troubleshooting
Scanning or using a scanned image with a software
program takes a long time or freezes the computer
Lower the scanning resolution. Scanning resolution is much different than
printing resolution and is generally set much lower. To change the scanning
resolution:
2 From the Scan section, click See More Scan Settings.
3 Click Display Advanced Scan Settings.
4 From the Scan tab of Advanced Scan Settings, enter a lower scan
resolution.
Scanning was not successful
My program is not on the Send scanned image to list
To add your program to the Send scanned image to program list:
2 Select Search for more from the Send images to list.
3 Click Enhanced Search.
4 Select the applications you want to add from the list box, and then
click Add.
5 Click Close to save your changes.
50
Edge of the copy does not print
Make sure:
• The area you want to copy is not larger than the printable area of
the page. Apply the Fit-to-page feature.
To apply the Fit-to-page feature:
2 From the Copy section, click See More Copy Settings.
3 From the Reduce/Enlarge section, click the second button, and
then select Fit to page from the corresponding drop-down
menu.
4 Copy your document again.
Copy button on the control panel does not work
Make sure:
1 The computer is on. The power light must be on in order for the AIO
to work.
2 The USB cable is securely attached to the computer and the AIO.
3 You properly installed the software. For help, refer to the setup
documentation. The software must be installed for the copier to
function.
4 The Lexmark 3100 Series All-In-One quick launch icon in the lower
right of your screen is present and a red “X” is not present. If a red
Note: If the Lexmark 3100 Series quick launch icon does not
appear in the lower right of your screen, open the
51
Fax function does not work
If you are having trouble sending or receiving faxes, make sure:
• The computer and the AIO are on.
• The computer is connected to a phone line. A phone connection is
required for faxing to function.
• You have a working fax modem installed on your computer.
• You have installed the fax software included on the CD.
• The fax driver you want to use is the default fax driver in the
All-In-One Center.
To verify your fax driver default:
2 Click Advanced Scan Settings.
3 Click Fax.
Note: DSL (digital subscriber line), ISDN (integrated services
digital network) and cable modems are not fax modems
and are not supported.
Photo card is not recognized by the card reader
• Remove and then reinsert the photo card.
• Unplug and then plug the USB cable in again.
Error messages
If you receive any of the following error messages, follow the instructions
that appear on your computer screen.
• Paper jam
• Cover open
• Ink Low
• Paper out
• Cartridge error
52
Removing and reinstalling the software
If the AIO software is not functioning properly or a communications error
message displays when you try to use the AIO, you may need to remove
and then reinstall the AIO software.
1 From the desktop, click Start Programs
Lexmark 3100 Series Uninstall Lexmark 3100 Series.
2 Follow the instructions on the computer screen to remove the AIO
software.
3 Restart the computer before reinstalling the software.
4 Insert the CD and follow the instructions on the computer screen to
install the software. For help, refer to the setup documentation.
Checking your port setting
1 Click Start Settings Printers.
Windows XP users, click Start Control Panel Printers and
Other Hardware Printers and Faxes.
2 Right-click the Lexmark 3100 Series printer icon.
3 From the sidebar menu, select Properties.
4 Windows 98/Me users, click the Details tab.
Windows 2000 or Windows XP users, click the Ports tab.
5 Make sure:
•
•
The port is set to a USB port.
File is not set as the port.
Note: If USB port is not listed, you need to remove and then
53
Setting the AIO as the default printer
Windows 98 and Windows Me users:
1 Click Start Settings Printers.
2 Right-click the Lexmark 3100 Series printer icon.
3 Make sure:
•
•
Set as Default is selected.
Pause Printing is not selected.
Windows 2000 users:
1 Click Start Settings Printers folder.
2 Right-click the Lexmark 3100 Series printer icon.
3 Make sure:
•
•
•
Set as Default is selected.
Pause Printing is not selected.
Use Printer Offline is not selected.
Windows XP users:
1 Click Start Control Panel
Printers and Other Hardware
Printers and Faxes.
2 Make sure the Lexmark 3100 Series icon:
•
Is set as the default printer (indicated by a check mark). If the
Lexmark 3100 Series is not the default printer, right-click the
printer icon, and then click Set as Default.
•
•
Does not indicate Paused. If the icon indicates that the AIO is
paused, right-click the icon, and then click Resume Printing.
Indicates Ready. If the icon indicates Offline, right-click the icon,
and then click Use Printer Online.
54
Other help sources
If the preceding solutions do not solve the problem with your All-In-One:
• Refer to the Lexmark Solution Center software for more
troubleshooting information:
1 Click Start Programs Lexmark 3100 Series
Lexmark 3100 Series Solution Center.
2 Click the Troubleshooting tab on the left side of the screen.
55
Notices
•
•
Connect the equipment
into an outlet on a circuit
different from that to
which the receiver is
connected.
Industry Canada
Emissions notices
compliance statement
Federal Communications
Commission (FCC)
compliance information
statement
This Class B digital
apparatus meets all
requirements of the
Canadian
Interference-Causing
Equipment Regulations.
Consult your point of
purchase or service
representative for
The Lexmark 3100 Series
4477-001/4478-001 has
been tested and found to
comply with the limits for a
Class B digital device,
pursuant to Part 15 of the
FCC Rules. Operation is
subject to the following two
conditions: (1) this device
may not cause harmful
interference, and (2) this
device must accept any
interference received,
including interference that
may cause undesired
operation.
additional suggestions.
Avis de conformité aux
normes de l’industrie du
Canada
The manufacturer is not
responsible for any radio or
television interference
caused by using other than
recommended cables or by
unauthorized changes or
modifications to this
equipment. Unauthorized
changes or modifications
could void the user's
authority to operate this
equipment.
Cet appareil numérique de la
classe B respecte toutes les
exigences du Règlement sur
le matériel brouilleur du
Canada.
European Community (EC)
directives conformity
This product is in conformity
with the protection
requirements of EC Council
directives 89/336/EEC and
73/23/EEC on the
The FCC Class B limits are
designed to provide
Note:To assure
compliance with FCC
regulations on
reasonable protection
approximation and
against harmful interference
in a residential installation.
This equipment generates,
uses, and can radiate radio
frequency energy and, if not
installed and used in
electromagnetic
harmonization of the laws of
the Member States relating
to electromagnetic
compatibility and safety of
electrical equipment
designed for use within
certain voltage limits.
interference for a Class B
computing device, use a
properly shielded and
grounded cable such as
Lexmark part number
1329605 for parallel attach
or 12A2405 for USB
attach. Use of a substitute
cable not properly shielded
and grounded may result in
a violation of FCC
accordance with the
instructions, may cause
harmful interference to radio
communications. However,
there is no guarantee that
interference will not occur in
a particular installation. If this
equipment does cause
A declaration of conformity
with the requirements of the
directives has been signed
by the Director of
Manufacturing and Technical
Support, Lexmark
International, S.A., Boigny,
France.
regulations.
harmful interference to radio
or television reception, which
can be determined by turning
the equipment off and on, the
user is encouraged to try to
correct the interference by
one or more of the following
measures:
Any questions regarding this
compliance information
statement should be directed
to:
This product satisfies the
Class B limits of EN 55022
and safety requirements of
EN 60950.
Director of Lexmark
Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
•
Reorient or relocate the
receiving antenna.
•
Increase the separation
between the equipment
and receiver.
56
The United Kingdom
Telecommunications Act 1984
ENERGY STAR
This apparatus is approved under
the approval number NS/G/1234/
J/100003 for the indirect
connections to the public
telecommunications systems in
the United Kingdom.
The EPA ENERGY STAR Office
Equipment program is a
Japanese VCCI notice
partnership effort with office
equipment manufacturers to
promote the introduction of
energy-efficient products and to
reduce air pollution caused by
power generation.
Companies participating in this
program introduce products that
power down when they are not
being used. This feature will cut
the energy used by up to 50
percent. Lexmark is proud to be a
participant in this program.
As an ENERGY STAR Partner,
Lexmark International, Inc. has
determined that this product
meets the ENERGY STAR
guidelines for energy efficiency.
Noise emission levels
The following measurements
were made in accordance with
ISO 7779 and reported in
conformance with ISO 9296.
1-meter average sound
pressure, dBA
Printing
44 dBA
Index
see duplexing
custom size paper
A
accessing photos
from a memory
C
card stock
cartridges
D
adding text to page
digital photos
aligning print
viewing ink levels
E
cartridges, print
edge to edge, see
e-mail
All-In-One Center, see
Lexmark All-In-One
Center 13
All-In-One Main Page
Creative Tasks
envelopes
choosing
cleaning, print cartridge
coated paper
color cartridge part
Contact Information
F
fax
B
banner paper
black and white, printing
black cartridge part
borderless photos
H
I
I Want To
Creative Tasks
58
change speed
print on both sides of
see more printing
paper
acceptable types
paper size
paper type
part numbers
parts
photo cards
ink cartridges
viewing ink levels
ink levels
installing
iron-on transfers
M
Maintain/Troubleshoot
margins, photos without
margins see
Memory Card Inserted
Memory Card Manager
memory cards
L
photo cartridge part
layout
Lexmark All-In-One
Center
Lexmark Photo Editor
Lexmark Solution
photo paper
Photo/Color Copy
N
nozzles, print
O
Contact Information
Troubleshooting
orientation
postcards
posters
P
page layouts, selecting
loading
59
preserving print
Preview section
Preview Now
notification
supplies
Q
T
print cartridges
R
text
recycling Lexmark
adding to page
removing print
replacing print
touch-up tools
viewing ink levels
S
print nozzles
Saved Images page
Open with...
transparencies
troubleshooting
Print a
settings, saving for future
Save Settings
software
U
Memory Card
understanding
V
voice notification
Printing Status window
W
60
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