Zebra Technologies Telephone TLP2844 User Manual

TM  
®
TLP 2844  
Zebra  
Desktop Printer  
User Guide  
Part #980487-001 | Rev. A  
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Proprietary Statement  
This manual contains proprietary information of the manufacturer. It is intended solely for the information and use of parties operating and maintaining the  
equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the  
expressed written permission of the manufacturer.  
Product Improvements  
Continuous improvement of products is a policy of the manufacturer. All specifications and signs are subject to change without notice.  
FCC Compliance Statement  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is  
no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,  
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different than that to which the receiver is connected.  
Consult the dealer or an experienced Radio/TV technician for help.  
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to insure compliance.  
“The user is cautioned that any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.”  
Liability Disclaimer  
The manufacturer takes steps to assure that its published Engineering specifications and Manuals are correct; however, errors do occur. The manufacturer  
reserves the right to correct any such errors and disclaims liability resulting therefrom.  
No Liability for Consequential Damage  
In no event shall the manufacturer or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and  
software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business  
information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if the manufacturer has been advised  
of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above  
limitation may not apply to you.  
Trademarks  
The Zebra logo and the zebra head design are both registered trademarks and TLP 2844 is a service mark of ZIH Corp. Windows and MS-DOS are registered  
trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.  
Copyrights  
This copyrighted manual and the label printer described herein are owned by the manufacturer. All rights are reserved. Unauthorized reproduction of this  
manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be  
subject to civil liability.  
©2004 All rights reserved.  
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Shock Hazard  
The printer and power supply should never be operated in a location where  
either one can get wet. Personal injury could result.  
Media and Ribbon  
Always use high-quality, approved labels, tags and ribbons. If adhesive  
backed labels are used that DO NOT lay flat on the backing liner, the  
exposed edges may stick to the label guides and rollers inside the printer,  
causing the label to peel off from the liner and jam the printer. Permanent  
damage to the print head may result if a non-approved ribbon is used as it  
may be wound incorrectly for the printer or contain chemicals corrosive to  
the print head. Approved supplies can be ordered from your dealer.  
If labels or ribbon run out while printing, DO NOT turn the power switch  
OFF (0) while reloading or data loss may result. After loading new  
supplies, press the feed button to resume printing.  
Static Discharge  
The discharge of electrostatic energy that accumulates on the surface of the  
human body or other surfaces can damage or destroy the print head or  
electronic components used in this device. DO NOT TOUCH the print  
head or the electronic components under the top cover.  
Thermal Printing  
The print head becomes hot while printing. To protect from damaging the  
print head and risk of personal injury, avoid touching the print head. Use  
only the cleaning pen to perform maintenance.  
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Contents  
Introduction  
Hello!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
What's in the Box?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Inspecting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Opening the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Closing the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Reporting Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Getting Started  
Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Attaching Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Loading Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Placing the Roll in the Media Compartment. . . . . . . . . . . . . . . . . . . . 9  
Adjusting the Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Loading Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Install the Ribbon Supply Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Install the Take-Up Core. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Attach and Tighten the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Media Length Sensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Hooking Up the Printer and Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Interface Cable Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
USB Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Parallel Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Ethernet Interface Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Serial Interface Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Communicating with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Universal Serial Bus (USB) Communications . . . . . . . . . . . . . . . . . 17  
Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Internal Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Serial Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
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Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Operation & Options  
Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Adding a New Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Replacing a Partially Used Transfer Ribbon. . . . . . . . . . . . . . . . . . . 22  
Printing in Peel-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Using the Cutter Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Maintenance  
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Print Head Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Media Path Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Cleaning Card Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Platen Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Replacing the Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Replacing the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Thermal-Transfer TLP Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Troubleshooting  
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Resetting the Factory Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Communications Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Feed Button Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Appendix  
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Universal Serial Bus (USB) Connector. . . . . . . . . . . . . . . . . . . . . . . 43  
Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Internal Ethernet PrintServer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Serial (RS-232) Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
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Introduction  
This section describes what you get in your shipping box and provides an  
overview of printer parts. This section also has procedures that describe  
how to open and close the printer and report any problems.  
Hello!  
Thank you for choosing a Zebra® TLP 2844 ™ printer, a high-quality  
on-demand printer manufactured by the industry leader in quality, service,  
and value—Zebra Technologies Corporation. For over 25 years, Zebra  
Technologies Corporation has provided customers with the highest caliber  
of products and support.  
Your printer is a high-quality on-demand printer. The printer provides  
thermal-transfer printing (which uses ribbon) and direct-thermal printing.  
This manual provides all of the information you will need to operate your  
printer on a daily basis. To create label formats, refer to your programming  
guide. This guide is available by contacting your distributor or dealer.  
NOTE: Many printer settings may also be controlled by your printer’s  
driver or label preparation software. Refer to the driver or  
software documentation for more information.  
Your printer, when connected to a host computer, functions as a complete  
system for printing labels and tags.  
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What's in the Box?  
Save the carton and all packing materials in case you need to ship or store  
the printer later. After unpacking, make sure you have all parts. Follow the  
procedures for inspecting the printer to familiarize yourself with printer  
parts so you can follow the instructions in this book.  
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Inspecting the Printer  
Look at the outside of the printer and make sure that all parts are present.  
Opening the printer  
To access the media compartment, you  
must open the printer.  
Pull the release levers towards you and lift  
the cover.  
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INSPECTING THE PRINTER (continued)  
After opening the printer, check the media compartment.  
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Closing the printer  
Hold the top cover and press the  
“kick-stand” cover lock to release.  
Lower the top cover. The ribbon  
carriage automatically folds up into place.  
MOVIE  
Press down until the cover snaps closed.  
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Reporting Damage  
If you discover damage or missing parts:  
Immediately notify and file a damage report with the shipping company.  
The manufacturer is not responsible for any damage incurred during  
shipment of the printer and will not cover the repair of this damage  
under its warranty policy.  
Keep the carton and all packing material for inspection.  
Notify the authorized reseller  
Related Documentation  
Depending on the options you have ordered or choose to use with your new  
printer, you will find the following documents helpful:  
EPL2® Programmer's Manual—Programming for Page Mode Printing  
TM  
ZebraNet® PrintServer II for Ethernet Networks Installation and  
Operation Guide  
Universal Serial Bus Specification available from the USB  
Implementation Forum  
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Getting Started  
This section describes how to set up your printer for the first time and use  
the most common operating procedures for loading media in tear-off mode  
and loading ribbon.  
Modes of Printing  
You can operate this printer in different modes:  
Standard tear-off mode allows you to tear off each label (or a strip of  
labels) after it is printed.  
In optional peel-off mode, the backing material is peeled away from the  
label as it is printed. After this label is removed, the next one is printed.  
In optional cutter mode, an attached unit cuts through the media.  
The printer typically uses roll media, but you can use fan-fold or other  
continuous media as well.  
For procedures to use optional modes and features, refer to the Operation  
and Options section.  
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Attaching Power Supply  
Check the power supply to make certain it is appropriate for your input  
voltage.  
Warning: Use the power supply that came with your  
printer.  
Never operate the printer and power supply in an  
area where they can get wet. Serious personal  
injury could result!  
1. Make sure the power switch is in the off position (down).  
2. The DC power supply has a barrel connector on one end that must be  
inserted into the power supply receptacle on the back of the printer.  
3. Insert the separate AC power cord into the power supply.  
4. Plug the other end of the cord into an appropriate AC electrical outlet.  
Plug  
Varies by  
Country  
AC  
Power  
Cord  
Barrel  
Connector  
Power  
Switch  
Power  
Supply  
Power  
Supply  
Receptacle  
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Loading Roll Media  
When you load media, you must place the roll on the media hangers and  
then adjust the media guides.  
MOVIE  
You must use the correct media for the type of printing you require. When  
printing without a ribbon, you must use direct thermal media. When using  
ribbon, you must use thermal transfer media. The printer's ribbon sensor  
detects motion of the supply spindle.  
Placing the Roll in the Media Compartment  
Whether your roll media is inside or  
outside wound you load it into the printer  
the same way.  
MOVIE  
1. Open the printer. Remember that you  
need to pull the release levers toward  
the front of the printer.  
2. Remove the outside length of media.  
During shipment, the roll may become  
dirty when handled or dusty when  
stored. Removing the outside length  
avoids dragging adhesive or dirty  
media between the print head and  
platen.  
3. Separate and hold open the media  
hangers.  
4. Orient the media roll so that its  
printing surface will be up as it passes  
over the platen.  
5. Lower the roll between the hangers  
and close them onto the core.  
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Adjusting the Guides  
The adjustable guides direct the media  
toward the platen and print head.  
1. Open the media guides by turning the  
guide adjuster knob to the rear.  
2. Thread the media through the guides.  
3. Close the media guides by turning the  
guide adjuster knob to the front. They  
should just touch, but not restrict, the  
edges of the media.  
4. Unless you need to load ribbon, close  
the top cover. Remember that you  
need to release the cover lock, lower  
the top cover, and press down until the  
latches snap into place.  
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Loading Ribbon  
You must use thermal transfer media (accepts wax and/or resin transferred  
off a ribbon) when you use a ribbon. When loading ribbon, you install the  
supply and take-up rolls, then tighten the ribbon on the carriage.  
MOVIE  
Install the Ribbon Supply Roll  
Before following these steps, prepare the  
ribbon by removing its wrapping and  
pulling its adhesive strip free.  
1. Thread the ribbon through the  
carriage.  
2. Press the right side onto the supply  
hub.  
3. Align the notches on the left side and  
mount onto the spokes of the left hub.  
Install the Take-Up Core  
1. Press the right side onto the take-up  
hub.  
2. Align the notches on the left side and  
mount onto the spokes of the left hub.  
You can find your first ribbon take-up  
core in the packing box. Subsequently,  
use the empty supply core to take up the  
next roll of ribbon.  
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Attach and Tighten the Ribbon  
You must align the ribbon so that it will  
be taken straight onto the core.  
1. Attach the ribbon to the take up core.  
Use the adhesive strip on new rolls;  
otherwise, use tape.  
2. Turn the ribbon take-up gear  
counter-clockwise (top moves toward  
rear) to remove slack from the ribbon.  
3. Close the top cover. Remember that  
you need to release the cover lock,  
lower the top cover, and press down  
until the latches snap into place.  
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Operator Controls  
Power Switch  
Press up to turn ON or down to turn OFF the printer.  
CAUTION: The power should be turned off before connecting or  
disconnecting the communications and power cables.  
Feed Button  
Forces the printer to feed one blank label.  
Takes the printer out of a “pause” condition. (The printer is put into  
“pause” by either a programming command or an error condition.) See  
“What the Status Light is Telling You” on page 35.  
Use the Feed button for printer setup and status (see “Feed Button Modes”  
on page 42).  
Status Light  
Functions as a printer operational indicator (see “What the Status Light is  
Telling You” on page 35).  
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Media Length Sensing  
Before you connect the printer to your computer, make sure that the printer  
is in proper working order. You can do this by making the printer measure  
media and print a status printout.  
MOVIE  
After loading media, perform the  
following procedure that measures the  
length of each label or tag. Make sure the  
top cover of the printer is closed.  
1. Make sure that printer power is off.  
2. Press and hold the feed button.  
3. Turn printer power on.  
4. When the status light blinks, release  
the feed button.  
5. The printer advances the media to  
measure and verify the length of  
individual labels or tags. The printer  
then prints a status summary and  
remains in diagnostic dump mode.  
UKQ2933H U V4.28.19  
Serial port : 96,N,8,1  
Image buffer size:1032K  
Fmem:000,0K,060.9K avl  
Gmem:000K,0331K avl  
Emem:000K,0331K avl  
I8,0,001 rY JF WY  
S2 D07 R024,000 ZT U
q1200 Q1500,036  
Option:  
oRO  
06 10 16  
6. To begin normal operation, tap the  
feed button. The printer prints "out of  
DUMP" and advances a label.  
If the status light remains amber or red or  
you cannot get this printout, refer to  
Troubleshooting on page 35.  
now in DUMP  
out of DUMP  
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Hooking Up the Printer and Computer  
Your printer will have one of two combinations of interfaces:  
Universal Serial Bus (USB), parallel and serial  
USB, ethernet, and serial  
MOVIE  
Each specific interface option—USB, parallel, ethernet, serial—is discussed  
individually.  
You must supply the required interface cable for your application.  
CAUTIONS:Keep the power switch in the OFF position when  
attaching the interface cable.  
The power supply barrel connector must be inserted  
into the power supply receptacle on the back of the  
printer before connecting or disconnecting the com-  
munications cables.  
This printer complies with FCC “Rules and Regula-  
tions,” Part 15, for Class B Equipment, using fully  
shielded six-foot data cables. Use of longer cables or  
unshielded cables may increase radiated emissions  
above the Class B limits.  
Interface Cable Requirements  
Data cables must be of fully shielded construction and fitted with metal or  
metalized connector shells. Shielded cables and connectors are required to  
prevent radiation and reception of electrical noise.  
To minimize electrical noise pickup in the cable:  
Keep data cables as short as possible (6’ [1.83 m] recommended).  
Do not tightly bundle the data cables with power cords.  
Do not tie the data cables to power wire conduits.  
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USB Interface Requirements  
Universal Serial Bus (version 1.1) provides a high-speed interface that is  
compatible with your existing PC hardware. USB’s “plug and play” design  
makes installation easy. Multiple printers can share a single USB port/hub.  
Parallel Interface Requirements  
The required cable (IEEE 1284-compliant is recommended) must have a  
standard 36-pin parallel connector on one end, which is plugged into the  
parallel port located on the back of the printer. The other end of the parallel  
interface cable connects to the printer connector at the host computer.  
For pinout information, refer to page 44.  
Ethernet Interface Requirements  
Ethernet provides a powerful networking capability that can be of use in a  
variety of internet/intranet printing solutions. After you load media and  
close the top cover, you can press the test button next to the connector on  
the rear of the printer to get an ethernet configuration label.  
Serial Interface Requirements  
The required cable must have a nine-pin “D” type (DB-9P) male connector  
on one end, which is plugged into the mating (DB-9S) serial port located on  
the back of the printer. The other end of this signal interface cable connects  
to a serial port at the host computer. Depending on the specific interface  
requirements, this will most likely be a straight-through cable.  
For pinout information, refer to page 46  
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Communicating with the Printer  
Universal Serial Bus (USB) Communications  
The printer is a terminal device when using a universal serial bus interface.  
You can refer to the Universal Serial Bus Specification for details regarding  
this interface.  
Parallel Communications  
When using the parallel port, typically there is no setup is required once the  
cable is plugged in. If you should encounter any problems, consult the  
user’s guide that came with your computer.  
Internal Ethernet Communications  
For details regarding this interface, refer to the ethernet guide from the  
manufacturer.  
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Serial Communications  
Serial communications between the printer and the host computer can be set  
by the command.  
Y
Y Command  
Use the serial port setup (  
settings on the printer.  
Y) command to change the communications  
1. With the host computer set at the same communications settings as the  
printer, send the  
settings.  
Y
command to change the printer to the desired  
2. Change the host computer settings to match the new printer settings.  
Refer to the programming guide for more information about this command.  
Default the Serial Parameters  
The default communications parameters on the printer are 9600 baud, no  
parity, 8 data bits, 1 stop bit. Many utilities, downloaders and programs use  
these settings.  
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Adjusting the Print Width  
Print width must be calibrated when you use a roll with a different width  
from previous media.  
Print width may be set by using the Set Label Width (  
(described in the programming guide).  
Q) command  
Adjusting the Print Quality  
Print quality is influenced by the heat of the print head, the speed of the  
media and the type of media you are using. Only by experimenting will  
you find the optimal mix for your application.  
If you find that the print darkness needs to be adjusted, refer to the heat  
density (  
D) command (described in the programming guide).  
If you find that the print speed needs to be adjusted, refer to the print speed  
(
S) command (described in the programming guide).  
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Operation & Options  
This section helps you get the most from your printer.  
You must use programming to control many of the printer’s functions. A  
few examples:  
The  
The  
Q
O
command (set form length) controls label length.  
command (hardware options) has a parameter "D" that changes  
the printing mode to direct thermal.  
For detailed information about creating labels using page description  
programming language, refer to the programming guide.  
To improve print quality, changing both print speed and density may be  
required to achieve the desired results. Your application’s printer driver  
provides control of the speed and heat (density).  
Thermal Printing  
The print head becomes hot while printing. To protect from damaging the  
print head and risk of personal injury, avoid touching the print head. Use  
only the cleaning pen to perform maintenance.  
The discharge of electrostatic energy that accumulates on the surface of the  
human body or other surfaces can damage or destroy the print head or  
electronic components used in this device. You must observe static-safe  
procedures when working with the print head or the electronic components  
under the top cover.  
You must use the correct media for the type of printing you require. When  
printing without a ribbon, you must use direct thermal media. When using  
ribbon, you must use thermal transfer media. The printer’s ribbon sensor  
detects motion of the supply spindle.  
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Replacing Supplies  
If labels or ribbon run out while printing, leave the printer power on while  
reloading (data loss results if you turn off the printer). After you load a new  
label or ribbon roll, press the Feed button to restart .  
Always use high quality, approved labels, tags and ribbons. If adhesive  
backed labels are used that don’t lay flat on the backing liner, the exposed  
edges may stick to the label guides and rollers inside the printer, causing the  
label to peel off from the liner and jam the printer. Permanent damage to the  
print head may result if a non-approved ribbon is used as it may be wound  
incorrectly for the printer or contain chemicals corrosive to the print head.  
Approved supplies can be ordered from your dealer.  
Adding a New Transfer Ribbon  
If ribbon runs out in the middle of a print job, the indicator lights red and  
the printer waits for you to add a fresh roll.  
1. Keep the power on as you change ribbon.  
2. Open the top cover, then cut the used ribbon so you can remove the  
cores.  
3. Load a new ribbon roll. If necessary, review the Ribbon Loading steps.  
4. Close the top cover.  
5. Press the Feed button to restart printing.  
Replacing a Partially Used Transfer Ribbon  
To remove used transfer ribbon, perform the following steps.  
1. Cut the ribbon from the take-up roll.  
2. Remove the take-up roll and discard used ribbon.  
3. Remove the supply roll and tape the end of any fresh ribbon to prevent  
it from unwrapping.  
When reinstalling a partially used supply roll, tape the cut end onto the  
empty take-up roll.  
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Printing in Peel-Mode  
MOVIE  
The optional dispenser allows  
you to print in “peel-mode”  
where the label backing follows  
a different path and the labels  
are presented one at a time for  
subsequent placement.  
ON  
OFF  
1. Remove several labels from the  
backing material.  
2. Open the top cover.  
3. Open the dispenser door.  
4. Switch on the label-taken sensor.  
5. Insert the backing in front of the peel  
bar and behind the peel roller.  
6. Close the dispenser door.  
7. Close the top cover.  
8. Press the Feed button to advance the  
label.  
During the print job, the printer will peel  
off the backing and present a single label.  
Take the label from the printer so it will  
print the next label.  
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Printing on Fan-Fold Media  
Printing on fan-fold media requires you to  
set both the media hangers and the media  
guides in position.  
Lock-down  
Screw  
1. Open the top cover.  
2. With a sample of your media, adjust  
the media hangers to the width of the  
media. The hangers should just touch,  
but not restrict, the edges of the  
media.  
3. Tighten the screw using a small  
Phillips driver #1.  
4. With a sample of your media, adjust  
the guides to the width of the media.  
The guides should just touch, but not  
restrict, the edges of the media.  
5. Insert the media through the slot at the  
rear of the printer.  
6. Run the media between the hangers  
and guides.  
7. Close the top cover.  
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Using the Cutter Option  
Printers that have a bezel with a motorized blade can dispense one or more  
forms that are then automatically cut from the media supply. This option  
cuts through continuous paper from rolls and liner between labels. Keep  
the cutter dry. Never use any solutions or solvents to clean the blade.  
Use the  
f
command to set the cut position and the  
C
command to cut  
immediately outside a form.  
If the blade cuts through labels, adhesive  
can jam the cutter.  
1. Turn OFF (O) printer power and  
unplug the power and interface cables  
before clearing the cutter.  
2. After removing debris, plug in the  
power and interface cables, turn on  
the printer, then test for normal  
operation.  
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Maintenance  
Cleaning  
When you clean the printer, use one or more of the following supplies that  
best suits your needs:  
CLEANING SUPPLIES  
Cleaning pens (12)  
Cleaning swabs (25)  
Cleaning cards, 4-in wide (25)  
Save-a-Print Head film, 4-in wide (3)  
The cleaning process takes just a couple of minutes using the steps outlined  
below.  
Printer Part  
Method  
Interval  
Let the print head to cool for one minute, then use a new  
cleaning pen to swab the print elements (the thin gray  
line on the print head) from end to end. NOTE: You do  
not have to turn off the printer to do this.  
As  
Print head  
necessary  
or after  
every five  
rolls of  
If print quality remains poor after cleaning, try the  
Save-a-Print Head cleaning film to remove buildup  
without damaging the print head. Call your authorized  
reseller for more information.  
media  
Manually rotate the platen roller. Clean it thoroughly  
with 70% isopropyl alcohol and a cleaning swab,  
cleaning card, or lint-free cloth.  
Platen roller  
Peel bar  
Tear bar  
Exterior  
Interior  
Cutter  
Clean it thoroughly with 70% isopropyl alcohol and a  
cotton swab.  
Water-dampened cloth  
Brush or air blow  
As needed  
Use tweezers to remove scraps  
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Adhesives and coatings of media can over time transfer onto the printer  
components along the media path including the platen and print head.  
This build-up can accumulate dust and debris. Failure to clean the print  
head, media path and platen roller could result in inadvertent loss of labels,  
label jams and possible damage to the printer.  
Print Head Considerations  
Always use a new cleaning pen on the print head (an old pen carries  
contaminants from its previous uses that may damage the print head).  
MOVIE  
Media Path Considerations  
Use a cleaning swab or pen to remove debris, dust or crust that has built-up  
on the holders, guides and media path surfaces.  
1. Use the alcohol in the cleaning swab or pen to soak the debris so that it  
breaks up.  
2. Wipe the area with the cleaning swab or pen to remove the debris.  
3. Discard the cleaning swab or pen after use.  
Cleaning Card Considerations  
Use a cleaning card to remove debris that has built-up on the platen. Avoid  
scrubbing or vigorously rubbing the platen; otherwise, the surface could be  
damaged.  
1. Open the printer and remove labels.  
2. Place the cleaning card into the label path so that it is under the guides  
and it extends between the print head and platen roller.  
3. Close and latch the printer.  
4. With the power switch on, press the feed switch to move the cleaning  
card through the printer.  
5. Discard the card after use.  
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Platen Considerations  
The standard platen (drive roller) normally does not require cleaning. Paper  
and liner dust can accumulate without effecting print operations.  
Contaminates on the platen roller can damage the print head or cause the  
media to slip when printing. Adhesive, dirt, general dust, oils and other  
contaminates should be cleaned immediately off the platen.  
Keep a new platen available as a spare and install it whenever the printer  
has significantly poorer performance, print quality or media handling. If  
sticking or jamming continues even after cleaning, you must replace the  
platen.  
The platen can be cleaned with a fiber-free swab (such as a Texpad swab)  
or a lint free, clean, damp cloth very lightly moistened with medical grade  
alcohol (70% pure or better).  
1. Open the media door and remove the media.  
2. Clean the platen surface with the alcohol moistened swab. Rotate the  
platen while swabbing. Repeat this process two to three times with a  
new swab to remove residual contaminates. Adhesives and oils, for  
example, may be thinned by the initial cleaning but not completely  
removed.  
3. Discard the cleaning swab or pen after use.  
Allow the printer to dry for one minute before loading labels.  
Lubrication  
No lubricating agents of any kind should be used on this printer! Some  
commercially available lubricants, if used, will damage the finish and the  
mechanical parts inside the printer.  
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Replacing the Platen  
MOVIE  
Removal  
Open the printer and remove any media.  
1. Using a pointed stylus (such as  
tweezers, small slot-head screwdriver,  
or razor-knife), unhook the tabs on the  
right and left sides. Then rotate them  
forward.  
2. Lift the platen out of the printer’s  
bottom frame.  
Assembly  
Make sure the right bearing is on the shaft  
of the platen.  
1. Align the platen with the gear to the  
left and lower it into the printer’s  
bottom frame.  
2. Rotate the tabs back and snap them  
into place.  
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Replacing the Print Head  
In the event you need to replace the print head, read the procedure and  
review the removal and installation steps before actually replacing the print  
head.  
Prepare your work area by protecting against static discharge. Your work  
area must be static-safe and include a properly grounded conductive  
MOVIE  
cushioned mat to hold the printer and a conductive wrist strap for yourself.  
NOTE: Turn the printer power off and unplug the power cord before  
replacing the print head.  
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Thermal-Transfer TLP Model  
MOVIE  
Before following the steps in this  
procedure, open the printer by  
pulling the release latches forward then  
lifting the top cover. Remove any ribbon  
from the carriage.  
Removal  
1. Grasp the print head spring and pull it  
to the left; then, slide it free of the  
carriage.  
2. Use the spring to pry the print head  
clip off the right side of the carriage.  
3. Pull the print head and bracket  
forward.  
4. Use a #2 Phillips driver to remove the  
screw that holds the ground wire.  
5. Unplug both bundles of print head  
wires from their connectors.  
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Replacing the TLP Print Head (Continued)  
Assembly  
The new print head comes with the clip  
and ground screw attached.  
1. Align the print head and bracket to  
plug the left and right connectors into  
the black and white wire bundles.  
2. Attach the ground wire and secure it  
with the screw. Use a #2 Phillips  
driver to tighten it.  
3. Insert the bracket pegs into the left  
side of the carriage.  
4. Align the right side of the bracket and  
insert the print head clip through the  
right side of the ribbon carriage into  
the bracket.  
5. Slip the left end of the print head  
spring into the left side of the ribbon  
carriage; then slide the right end into  
the other side. The angle of the “V”  
fits into the indent on top of the print  
head bracket.  
6. Clean the print head with the cleaning  
pen.  
Reload media and ribbon. Plug in the  
power cord. Print a status report to ensure  
proper function.  
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Troubleshooting  
What the Status Light is Telling You  
Color  
None  
Status  
Solution or Reason  
1. Check power connection from the A.C. outlet to power  
supply to printer.  
off  
1. Printer printing (normal operation).  
2. Printer paused; ready to receive data (normal operation).  
3. Printer paused; waiting for user action (for example, to take  
a dispensed label or to tap the feed button).  
Green  
constant  
constant  
blinking  
1. The cover open sensor is active. Press top cover to close  
and lock.  
2. Printer has a syntax or command error. Check program  
and resend print job.  
Amber  
1. Firm download in progress. Indicator lights red, then  
green.  
2. Signal to begin media length sensing after turning ON  
printer. Release the feed button.  
Red  
1. Media or ribbon is out. Reload a new supply. Press feed  
button to continue.  
constant  
2. Power-up failure. Switch power OFF then back ON.  
3. Printer ready to receive flash programming during firmware  
download.  
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Printer Operation  
Solution or Reason  
Problem  
1. Check interface cable connections from computer to  
printer.  
2. Make sure top cover is locked closed.  
3. Check that labels are correct.  
4. Verify media has print surface up for printing.  
5. Check that transfer ribbon is correctly routed and has the  
ink side out for thermal transfer printing.  
Media does not  
advance.  
6. Printer has a syntax or command error. Check program  
and resent print job.  
1. Verify that the labels are the correct type (thermal transfer  
or direct thermal).  
2. Check that the roll is loaded with the thermal side facing  
up.  
Media moves but  
nothing is printed.  
3. Clean the print head with cleaning pen.  
4. Ensure top cover is locked closed.  
1. Clean the print head with cleaning pen.  
2. Adjust print speed/darkness in software.  
3. Check the media and verify that print surface is facing up.  
4. Check that correct thermal media is in use.  
Printing is faded or  
poor.  
1. Perform media length sensing.  
2. Label caught on print head.  
3. Top cover is not properly latched.  
4. Possible software problem. Check the printer memory  
configuration. Refer to the programming manual.  
Prints only partial  
label or skips a label.  
1. Perform media length sensing.  
2. Possible problem with label stock. Use only approved  
labels and tags.  
3. Possible label jam.  
4. Insufficient memory for label size. Check the printer  
memory configuration.  
Printing stops and  
indicator lights Amber  
or Red.  
5. Possible software problem. Refer to the programming  
manual.  
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Media Handling  
Solution or Reason  
Problem  
Label Dispenser  
1. Make sure label-taken sensor is on.  
2. The label-taken sensor is blocked or dirty. Remove any  
scraps or dust.  
3. Continuous media may be set. Verify form length setting  
Printing continues  
between labels.  
through programming  
guide.  
Q
command. See the programming  
Prints one label and  
then stops.  
1. Verify the quantity has been correctly set.  
Cutter Operation  
Blade cuts through  
labels instead of  
cutting liner between  
labels.  
1. Verify form length setting through programming  
Media jammed in  
cutter.  
1. Unplug power and interface cables. Use tweezers to  
remove scaps from cutter opening.  
1. Use programming  
C
command to cycle cutter several times  
Blade fails to cut  
direct thermal paper  
or label liner.  
without media to perform a self-cleaning. See the  
programming guide.  
2. Cutter must be replaced.  
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Print Quality Problems  
No print on the label.  
You must use the correct media for the method of printing you require.  
When printing without a ribbon, you must use direct thermal media.  
When using ribbon, you must use thermal transfer media. The printer's  
ribbon sensor detects motion of the supply spindle.  
Is the media loaded correctly? Follow the instructions in “Loading the  
Media” on page 9.  
The printed image does not look right.  
The print head is dirty. Clean the print head according to the  
instructions on page 33.  
The print head is under temperature.  
Adjust the print darkness and/or print speed. Use the  
in the programming guide.  
S
and  
D
commands  
The media being used is incompatible with the printer. Be sure to use  
the recommended media for your application, and always use  
manufacturer-approved labels and tags.  
There are long tracks of missing print (blank vertical lines) on  
several labels.  
The print head is dirty. Clean the print head according to the  
instructions on page 33.  
The print head elements are damaged. Replace the print head (see  
“Replacing the Print Head” on page 32).  
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The printing does not start at the top of the label, or misprinting of  
one to three labels.  
The media may not be threaded under the media guides. Refer to  
“Loading the Media” on page 9.  
The printer needs to be calibrated. Refer to “Auto Calibration” on page  
13.  
A label format was sent to, but not recognized by, the printer.  
Is the printer in pause mode? If so, press the feed button.  
If the status LED is on or flashing, refer to “What the Status LED is  
Telling You” on page 35.  
Make sure the data cable is correctly installed.  
A communications problem has occurred. First, make sure that the  
correct communications port on the computer is selected. Refer to  
“Communicating with the Printer” on page 17.  
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Manual Calibration  
Manual calibration is recommended whenever you are using pre-printed  
media or if the printer will not correctly auto calibrate.  
1. Make sure the printer power is off and that media is loaded.  
2. Press and hold the feed button then turn on the printer power.  
3. Continue to hold the feed button until the status light LED flashes.  
Release the feed button.  
4. The printer will set the media sensor for the label backing being used.  
After the printer is done making this adjustment, the roll will  
automatically feed until a label is positioned at the print head.  
5. The configuration settings (similar to the example below) will print.  
Upon completion, the printer will save the new settings in memory and  
remain in diagnostic dump mode.  
6. Press the feed button. The printer will dispense another label with the  
message "Out of DUMP" and be ready for normal operation.  
UKQ2933H U V4.28.19  
Serial port : 96,N,8,1  
Image buffer size:1032K  
Fmem:000,0K,060.9K avl  
Gmem:000K,0331K avl  
Emem:000K,0331K avl  
I8,0,001 rY JF WY  
S2 D07 R024,000 ZT U
q1200 Q1500,036  
Option:  
oRO  
06 10 16  
now in DUMP  
out of DUMP  
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Resetting the Factory Default Values  
Sometimes, resetting the printer to the factory defaults solves some of the  
problems. For troublehooting and to overwrite all stored parameters, send  
the ^default command.  
Communications Diagnostics  
If there is a problem transferring data between the computer and printer, try  
putting the printer in the communications diagnostics mode. The printer  
will print the ASCII characters and their respective hexadecimal values (a  
sample is shown below) for any data received from the host computer. To  
find out how, refer to the power off mode procedure in “Manual  
Calibration” on page 40.  
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Feed Button Modes  
Printer Condition  
Feed Button Action  
Printer is OFF  
Printer is off.  
Tapping or holding the button has no result.  
Printer is ON  
Cover is open  
Tapping or holding the button has no result.  
Tap the button once to perform a "form feed."  
Labels, tags or  
fan-fold forms are  
loaded.  
Hold the button to perform a "continuous feed."  
The printer stops at the top of the next form.  
Tap the button to perform a "line feed."  
The printer stops on the next line.  
Continuous media roll  
is loaded.  
Hold the button to perform a "continuous feed."  
The printer stops at the next line when you release the button.  
Tap the button to advance media. If printer fails to detect media,  
the platen stops turning and the status LED lights Red; if the  
printer cannot detect a gap within 11 inches (27.9 cm), the platen  
stops turning and the status LED lights Amber.  
Fresh media has just  
been loaded.  
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Appendix  
Interfaces  
Universal Serial Bus (USB) Connector  
The figure below displays the cable wiring required to use the printer’s  
USB interface.  
Pin  
Signal  
Vbus - N/C  
D-  
1
2
2
3
1
4
3
D+  
4
Ground  
Shell  
Shield/  
Drain Wire  
For information on the USB interface, go to the USB web site at:  
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Parallel Interface  
The figure below displays the cable wiring required to use the printer's  
Centronics parallel interface.  
DB-25  
Pin No.  
Centronics  
Pin No.  
HOST  
PRINTER  
STROBE~  
DATA 0  
DATA 1  
DATA 2  
DATA 3  
DATA 4  
DATA 5  
DATA 6  
DATA 7  
ACK~  
BUSY  
PAPER ERR.  
SELECT  
AUTOFD~  
ERROR~  
N/A  
STROBE~  
DATA 0  
DATA 1  
DATA 2  
DATA 3  
DATA 4  
DATA 5  
DATA 6  
DATA 7  
ACK~  
BUSY  
PAPER ERR.  
SELECT  
AUTOFD~  
n/c  
SIG. GND  
CHAS GND  
+5V  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
n/c  
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
9
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
N/A  
N/A  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
SIG. GND  
ERROR~  
SIG. GND  
n/c  
n/c  
SELECTIN~  
Male DB-25 to Male Centronics (Cable)  
44  
980487-001A  
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Internal Ethernet PrintServer  
This interface uses an RJ-45 straight-through cable type. The table below  
provides the pinout assignments.  
Signal  
Tx+  
Tx-  
Rx+  
---  
Pin  
1
Pin  
1
Signal  
Tx+  
Tx-  
Rx+  
---  
2
2
3
3
4
4
---  
5
5
---  
Rx-  
---  
6
6
Rx-  
---  
7
7
---  
8
8
---  
Pin 4  
Pin 3  
Pin 2  
Pin 1  
Pin 5  
Pin 6  
Pin 7  
Pin 8  
Looking into the Printer’s  
RJ-45 Modular Connector  
980487-001A  
45  
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Serial (RS-232) Connector  
The printer operates as a Data Communication Equipment (DCE) and  
normally connects via a standard RS-232 modem cable to a Data Terminal  
Equipment (DTE) such as a computer or terminal with a default  
configuration of 9600 baud, 8 bit data, 1 stop bit and No parity.  
DB-9  
DB-9  
Host  
Printer  
Pin #  
Pin #  
1
1
N/C  
RxD  
TxD  
DTR  
GND  
DSR  
RTS  
CTS  
RI  
+5 Volts*  
TxD  
2
3
4
5
6
7
8
9
2
3
4
5
6
7
8
9
RxD  
CTS  
GND  
RDY  
N/C  
RDY  
N/C  
Female DB-9 to Male DB-9  
DB-25  
DB-9  
Host  
Printer  
Pin #  
Pin #  
8
1
+5 Volts*  
TxD  
N/C  
RxD  
TxD  
DTR  
GND  
DSR  
RTS  
CTS  
RI  
3
2
20  
7
6
4
2
3
4
5
6
7
8
9
RxD  
N/C  
GND  
RDY  
N/C  
5
22  
RDY  
N/C  
Female DB-25 to Male DB-9  
*+5 volts at 150 mA for external device (e.g. KDU or scanner)  
46  
980487-001A  
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Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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