Whirlpool Washer Dryer IAS5000RQ2 User Manual

WASHER USER INSTRUCTIONS  
Table of Contents  
ASSISTANCE OR SERVICE ............................ 1  
WASHER SAFETY............................................ 2  
WASHER USE .................................................. 3  
WASHER CARE ............................................... 5  
TROUBLESHOOTING...................................... 6  
WARRANTY...................................................... 8  
Assistance or Service  
If you need assistance or service, first see the “Troubleshooting”  
Write down the following information about your appliance to help  
you obtain assistance or service if you ever need it. You will need  
to know your complete model number and serial number. You can  
find this information on the model and serial number label, located  
under the washer lid.  
section. Additional help is available by calling our Customer  
eXperience Center at 1-800-253-1301 from anywhere in the  
U.S.A., or write:  
Whirlpool Corporation  
Customer eXperience Center  
553 Benson Road  
Dealer name____________________________________________________  
Serial number __________________________________________________  
Address________________________________________________________  
Phone number__________________________________________________  
Model number __________________________________________________  
Purchase date __________________________________________________  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
Keep this book and your sales slip together for future  
reference. You must provide proof of purchase or installation  
date for in-warranty service.  
8578238  
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WASHER USE  
Loading  
For these suggested full-sized loads, set the LOAD SIZE selector to the highest load size setting.  
SUPER CAPACITY and SUPER CAPACITY PLUS WASHERS  
Heavy Work Clothes  
Mixed Load  
Towels  
Delicates  
3 pair pants  
3 shirts  
4 pair jeans  
1 coverall  
1 overall  
3 double sheets  
4 pillowcases  
8 T-shirts  
10 bath towels  
10 hand towels  
14 washcloths  
1 bath mat  
3 camisoles  
1 quilted robe  
4 slips  
6 pair shorts  
2 shirts  
4 panties  
2 bras  
2 nighties  
1 babys dress  
2 blouses  
8 handkerchiefs  
EXTRA LARGE CAPACITY WASHERS  
Towels  
Heavy Work Clothes  
Mixed Load  
Delicates  
2 pair pants  
3 shirts  
3 pair jeans  
1 coverall  
2 double sheets or  
1 king size sheet(s)  
4 pillowcases  
6 T-shirts  
8 bath towels  
8 hand towels  
10 washcloths  
1 bath mat  
3 camisoles  
4 slips  
4 panties  
2 bras  
6 pair shorts  
2 shirts  
2 nighties  
2 blouses  
6 handkerchiefs  
Starting Your Washer  
WARNING  
WARNING  
Fire Hazard  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
Never place items in the washer that are dampened  
with gasoline or other flammable fluids.  
No washer can completely remove oil.  
Do not dry anything that has ever had any type of oil on  
it (including cooking oils).  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Doing so can result in death, explosion, or fire.  
1. Measure detergent and pour it into the washer. If desired, add  
powdered or liquid color safe bleach. Drop a sorted load of  
clothes loosely into your washer.  
Style 1: With liquid chlorine bleach dispenser (on some  
models)  
Use only liquid chlorine bleach in this dispenser. Pour  
measured liquid chlorine bleach into the liquid chlorine  
bleach dispenser. Bleach is immediately fed into washer  
and is diluted automatically during the wash part of the  
cycle.  
Load evenly to maintain washer balance. Mix large and  
small items. Items should move easily through the wash  
water. Overloading can cause poor cleaning.  
2. (OPTIONAL) Add liquid chlorine bleach.  
NOTE: Follow the manufacturers directions for proper use.  
Undiluted bleach will damage any fabric it touches. The  
damage appears as rips, holes, tears, or color loss and may  
not show up until several washings later. To avoid spilling, use  
a cup with a pouring spout. Do not let bleach splash, drip, or  
run down into the washer basket. Always measure liquid  
chlorine bleach. Do not guess. Do not use more than the  
manufacturers recommended amount for a full load. Use less  
with a smaller load size.  
3
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Style 2: Without liquid chlorine bleach dispenser (on some  
models)  
4. Close the washer lid. Washer will not agitate or spin with the  
lid open.  
5. Turn the LOAD SIZE or WATER LEVEL selector to the correct  
setting for your wash load and the type of fabric being  
washed. You may change the load size or water level selection  
after the washer has started filling by turning the selector to a  
different setting.  
6. Set the TEMPERATURE selector to the correct setting for the  
type of fabric and soils being washed. Use the warmest wash  
water safe for fabric. Follow garment label instructions.  
Let the washer fill and begin agitating the load.  
Add bleach 5 minutes into the wash cycle for best  
cleaning and so that bleach can be removed in the rinse  
cycle. Pour bleach around the agitator, not directly onto  
the load to avoid damaging clothing or other items in the  
load.  
3. (OPTIONAL) Add liquid fabric softener.  
NOTE: Do not spill or drip any fabric softener onto the clothes.  
Undiluted fabric softener can stain fabrics. Always dilute fabric  
softener with warm water. Too much fabric softener can make  
some items (diapers and towels) nonabsorbent. If this  
happens, do not use it every load, or use less of it in each  
load.  
NOTE: In wash water temperatures colder than 60ºF (15.6ºC),  
detergents do not dissolve well. Soils can be difficult to  
remove. Some fabrics can retain wear wrinkles and have  
increased pilling (the formation of small lint-like balls on the  
surface of garments).  
7. (OPTIONAL) EXTRA RINSE selector (on some models). For an  
additional rinse and spin at the end of a wash cycle, set the  
EXTRA RINSE selector to ON. On some models, the EXTRA  
RINSE feature is part of the cycle.  
8. (OPTIONAL) Some models have an END OF CYCLE SIGNAL  
selector. Set this selector to ON if you want your washer to  
alert you when the wash cycle is complete.  
9. Push in the Cycle Control knob and turn it clockwise to the  
wash cycle you want. Reduce the wash time when using a  
small load size setting. Pull out the Cycle Control knob to start  
the washer.  
Style 1: With liquid fabric softener dispenser (on some  
models)  
Use only liquid fabric softener in this dispenser. Pour  
measured liquid fabric softener into the dispenser.  
Softener is added automatically during the rinse portion of  
the cycle. Dilute liquid fabric softener by filling the  
dispenser with warm water until liquid reaches the  
crossbar in the dispenser opening.  
Style 2: Without liquid fabric softener dispenser (on some  
models)  
To stop or restart your washer:  
To stop the washer at any time, push in the Cycle  
Control knob.  
In the final rinse ONLY, add fabric softener that has been  
diluted with ¹⁄₂ to 1 cup (125 to 250 mL) warm water.  
To restart the washer, close the lid (if open) and pull out the  
Cycle Control knob.  
4
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WASHER CARE  
To use washer again  
1. Flush water pipes and hoses. Reconnect water inlet hoses.  
Cleaning Your Washer  
Turn on both water faucets.  
Use a soft, damp cloth or sponge to wipe up any spills such as  
detergent or bleach from the outside of your washer.  
Clean your washer interior by mixing 1 cup (250 mL) of chlorine  
bleach and 2 cups (500 mL) of detergent. Pour this mixture into  
your washer and run it through a complete cycle using hot water.  
Repeat this process if necessary.  
WARNING  
Remove any hard water deposits using only cleaners labeled as  
washer safe.  
Cleaning the liquid fabric softener dispenser (on some  
models):  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
1. Remove dispenser by grasping top with both hands and  
squeezing, while pushing upward with thumbs.  
2. Rinse dispenser under warm water, then replace it.  
NOTE: Some models are equipped with a liquid fabric softener  
dispenser. To avoid damage to the washer or clothing do not wash  
clothes with the liquid fabric softener dispenser removed or add  
detergent or bleach to this dispenser; it is for liquid fabric softener  
only.  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Water Inlet Hoses  
Replace inlet hoses after 5 years of use to reduce the risk of hose  
failure. Periodically inspect and replace inlet hoses if bulges,  
kinks, cuts, wear or leaks are found.  
2. Plug in washer or reconnect power.  
3. Run the washer through a complete cycle with 1 cup (250 mL)  
of detergent to clean out antifreeze.  
When replacing your inlet hoses, mark the date of replacement on  
the label with a permanent marker.  
Storage, non-use or vacation care  
Moving and Storage  
Operate your washer only when you are at home. If you will be on  
vacation or not using your washer for an extended period of time,  
you should:  
Because some water may stay in the hoses, freezing can damage  
your washer. If storing or moving your washer during freezing  
weather, winterize it.  
1. Unplug washer or disconnect power.  
2. Turn off the water supply to the washer. This helps avoid  
accidental flooding (due to a water pressure surge) while you  
are away.  
Winterizing your washer  
1. Shut off both water faucets. Disconnect and drain water inlet  
hoses. Pour 1 qt (1 L) of R.V.-type antifreeze into the basket.  
2. Run washer on a drain and spin setting for about 30 seconds  
to mix the antifreeze and remaining water.  
3. Unplug washer or disconnect power.  
5
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TROUBLESHOOTING  
First try the solutions suggested here and possibly avoid the cost of a service call...  
Washer and Components  
Washer Operation  
Noisy  
WARNING  
Is the load balanced and the washer level? The wash load  
should be balanced and not overloaded. The washer must be  
level. The front feet should be properly installed and the nuts  
tightened. Reset the rear leveling legs (if needed). See the  
Installation Instructions.  
Did you completely remove the yellow shipping strap with  
cotter pins? See the Installation Instructions.  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
Are the gears engaging after the drain and before spin, or  
is the upper part of agitator clicking during wash? These  
are normal washer noises.  
Leaking  
Do not use an extension cord.  
Check the following:  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Are the fill hoses tight?  
Are the fill hose washers properly seated?  
Is the drain hose clamp properly installed? See the Installation  
Instructions.  
Washer won’t run, fill, rinse or agitate; washer stops  
Is the sink or drain clogged? Sink and standpipe must be  
Is the power cord plugged into a grounded 3 prong  
able to handle 17 gal. (64 L) of water per minute.  
outlet? Plug power cord into a grounded 3 prong outlet.  
Is water deflecting off the tub ring or the load? Center the  
tub before starting the washer. The wash load should be  
balanced and not overloaded. The fill or spray rinses can  
deflect off the load. The washer must be level. The front feet  
should be properly installed and the nuts tightened. Reset the  
rear leveling legs (if needed). See the Installation Instructions.  
Are you using an extension cord? Do not use an extension  
cord.  
Is the indicator on the Cycle control knob properly lined  
up with a cycle? Turn the Cycle control knob to the right  
slightly and pull to start.  
Check household plumbing for leaks.  
Are the water inlet valve screens clogged? Turn off the  
water and remove inlet hoses from the washer. Remove any  
accumulated film or particles. Reinstall hoses, turn on water  
and check for leaks.  
Basket crooked  
Are both the hot and cold water faucets turned on? Turn  
Was the washer basket pulled forward during loading?  
on the water.  
Push the basket to the center before starting wash.  
Is the water inlet hose kinked? Straighten the hoses.  
Is the load balanced and the washer level? The wash load  
should be balanced and not overloaded. The washer must be  
level. The front feet should be properly installed and the nuts  
tightened. Reset the rear leveling legs (if needed). See the  
Installation Instructions.  
Does the water level seem too low, or does the washer  
appear to not fill completely? The top of the agitator is  
much higher than the highest water level. This is normal and  
necessary for clothes to move freely.  
The washer basket moves while washing. This is normal.  
Has a household fuse blown, or has a circuit breaker  
tripped? Replace the fuse or reset the circuit breaker. If the  
problem continues, call an electrician.  
Agitator operation  
Is the washer in a normal pause in the cycle? The washer  
pauses for about 2 minutes during certain cycles. Allow the  
cycle to continue. Some cycles feature periods of agitation  
and soak.  
The top of the agitator is loose, or moves in only one  
direction. This is normal.  
Dispensers clogged or bleach leaking  
Is the washer overloaded? Wash smaller loads.  
Is the lid open? The lid must be closed during operation.  
Washer will not agitate or spin with the lid open.  
Did you follow the manufacturer’s directions when adding  
detergent and fabric softener to the dispensers (on some  
models)? Measure detergent and fabric softener. Slowly pour  
into the dispensers. Wipe up all spills. Dilute fabric softener in  
the fabric softener dispenser.  
Washer won’t drain or spin  
Did you put powdered or color-safe bleach in the liquid  
chlorine bleach dispenser (on some models)? Add  
powdered or liquid color-safe bleach directly to the basket. Do  
not use the chlorine bleach dispenser for color-safe bleach.  
Is the drain hose clogged, or the end of the drain hose  
more than 96" (244 cm) above the floor? See the Installation  
Instructions for proper installation of drain hose.  
Is the lid open? The lid must be closed during operation.  
Washer will not agitate or spin with the lid open.  
6
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Is there excessive sudsing? Always measure detergent.  
Follow manufacturers directions. If you have very soft water,  
you might need to use less detergent.  
Is there above average iron (rust) in water? You may need  
to install an iron filter.  
Did you properly sort the load? Sort dark clothes from  
whites and lights.  
Washer continues to fill or drain, cycle seems stuck  
Did you unload the washer promptly? To avoid dye transfer,  
unload the washer as soon as it stops.  
Is the top of drain hose lower than the water level in  
washer? The top of the hose must be higher than the water  
level in the washer for proper operation. See the Installation  
Instructions.  
Load is wrinkled  
Did you unload the washer promptly? Unload the washer as  
soon as it stops.  
Does the drain hose fit too tightly in the standpipe, or is it  
taped to the standpipe? The drain hose should be loose yet  
fit securely. Do not seal the drain hose with tape. The hose  
needs an air gap. See the Installation Instructions.  
Did you use the right cycle for the load being washed?  
Use the cycle for Casual or Permanent Press clothes or  
another cycle with low spin speeds (if available) to reduce  
wrinkling.  
Wash/Rinse temperature not what I selected  
Did you overload the washer? The wash load must be  
balanced and not overloaded. Loads should move freely  
during washing.  
Are the hot and cold water inlet hoses reversed? See the  
Installation Instructions for more information. As your  
frequency of loads washed increases, the water temperature  
may decrease for hot and warm temperatures. This is normal.  
Was the wash water warm enough to relax wrinkles, or are  
you using warm rinses? If safe for the load, use warm or hot  
wash water. Use cold rinse water.  
Did you select a Warm/Warm temperature setting? On  
models without automatic temperature control that do have a  
Warm/Warm temperature selection, the warm wash will be  
followed by an energy saving cold rinse followed by warm  
spray rinses. This saves energy while providing an effective  
rinse performance.  
Are the hot and cold water hoses reversed? Check to be  
sure the hot and cold water hoses are connected to the right  
faucets. See the Installation Instructions.  
Load is tangled or twisted  
Washer Results  
Did you overload the washer? The wash load must be  
balanced and not overloaded. Loads should move freely  
during washing.  
Load too wet  
Did you wrap items around the agitator? Drop items loosely  
into the washer. Do not wrap items around the agitator.  
Did you use the right cycle for the load being washed?  
Select a cycle with a higher spin speed (if available).  
Did you use a cold rinse? Cold rinses leave loads wetter than  
warm rinses. This is normal.  
Gray whites, dingy colors  
Did you properly sort the load? Dye transfer can occur when  
mixing whites and colors in a load. Sort dark clothes from  
whites and lights.  
Residue or lint on load  
Did you sort properly? Sort lint givers (towels, chenille) from  
lint takers (corduroy, synthetics). Also sort by color.  
Was the wash temperature too low? Use hot or warm  
washes if safe for the load. Make sure your hot water system  
is adequate to provide a hot water wash.  
Did you overload the washer? The wash load must be  
balanced and not overloaded. Clothes should move freely.  
Lint can be trapped in the load if overloaded. Wash smaller  
loads.  
Did you use enough detergent, or do you have hard  
water? Use more detergent for washing heavy soils in cold or  
hard water.  
Did you select the correct water level? The water level  
should be correct for the load size. Clothes should move freely  
in the water.  
Are the hot and cold water hoses reversed? Check to be  
sure the hot and cold water hoses are connected to the right  
faucets. See the Installation Instructions.  
Did you use enough detergent? Follow manufacturers  
directions. Use enough detergent to hold the lint in the water.  
Garments damaged  
Check the following:  
Did you line dry your clothing? If so, you can expect some  
lint on the clothing.  
Were sharp items removed from pockets before washing?  
Empty pockets, zip zippers, snap or hook fasteners before  
washing.  
Check the following:  
Was paper or tissue left in the pockets?  
Is your water colder than 60°F (15.6°C)? Wash water colder  
than 60°F (15.6°C) may not completely dissolve the detergent.  
Were strings and sashes tied to prevent tangling?  
Were items damaged before washing? Mend rips and broken  
threads in seams before washing.  
Did you use the proper cycle time for the load? Reducing  
wash time (duration) is another way to reduce lint.  
Did you overload the washer? The wash load must be  
balanced and not overloaded. Loads should move freely  
during washing.  
Stains on load  
Did you add chlorine bleach properly? Do not pour chlorine  
bleach directly onto load. Wipe up bleach spills. Undiluted  
bleach will damage fabrics. Do not place load items on top of  
the bleach dispenser when loading and unloading the washer  
(on some models).  
Did you follow the manufacturers directions when adding  
detergent and fabric softener? Measure detergent and  
fabric softener. Use enough detergent to remove soil and hold  
it in suspension. Dilute fabric softener and add to the rinse  
portion of a cycle only. Do not drip fabric softener on clothes.  
Did you follow the manufacturers care label instructions?  
7
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WHIRLPOOL CORPORATION MAJOR APPLIANCE WARRANTY  
ONE YEAR LIMITED WARRANTY  
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or  
furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for FSP® replacement parts  
and repair labor to correct defects in materials or workmanship. Service must be provided by a Whirlpool designated service company.  
ITEMS WHIRLPOOL WILL NOT PAY FOR  
1. Service calls to correct the installation of your major appliance, to instruct you how to use your major appliance, to replace or repair  
house fuses or to correct house wiring or plumbing.  
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Those consumable parts are excluded from warranty  
coverage.  
3. Repairs when your major appliance is used for other than normal, single-family household use.  
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in  
accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.  
5. Any food loss due to refrigerator or freezer product failures.  
6. Replacement parts or repair labor costs for units operated outside the United States or Canada.  
7. Pickup and delivery. This major appliance is designed to be repaired in the home.  
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
9. Expenses for travel and transportation for product service in remote locations.  
10. The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with  
published installation instructions.  
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES  
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED  
HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,  
ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. WHIRLPOOL SHALL NOT BE LIABLE FOR  
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION  
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES  
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE  
TO PROVINCE.  
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized Whirlpool dealer to determine if  
another warranty applies.  
If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” additional help  
can be found by checking the “Assistance or Service” section or by calling Whirlpool. In the U.S.A., call 1-800-253-1301. In Canada,  
call 1-800-807-6777.  
8/05  
Replacement parts  
Gearcase assembly covered by your warranty  
If you need to order replacement parts, we recommend that you  
use only FSP® replacement parts. These parts will fit right and  
work right because they are made with the same precision used  
to build every new INGLIS BY WHIRLPOOL CORPORATION™  
appliance.  
To locate factory specified parts in your area:  
Call the Customer eXperience Center at 1-800-253-1301, or your  
nearest designated service center.  
For information on how to contact Whirlpool Corporation, please  
see front page of this document.  
8578238  
© 2005 Whirlpool Corporation.  
9/05  
Printed in U.S.A.  
All rights reserved.  
® Registered Trademark/TM Trademark of Whirlpool, U.S.A.  
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