®
CABINET DEPTH
SIDE BY SIDE
REFRIGERATOR
Use & Care Guide
Table of Contents................................................. 2
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REFRIGERATOR SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or
“WARNING.” These words mean:
You can be killed or seriously injured if you don't
immediately follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING:To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic
precautions:
I Plug into a grounded (earthed) outlet.
I Do not remove ground prong.
I Do not use an adapter.
I Do not use an extension cord.
I Disconnect power before servicing.
I Replace all panels before operating.
I Remove doors from your old refrigerator.
I Use nonflammable cleaner.
I Disconnect power before installing ice maker (on
ice maker kit ready models only).
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Use a sturdy glass when dispensing ice or water
(on some models).
I The appliance is not intended for use by young
children or infirm persons without supervision.
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Young children should be supervised to ensure that
they do not play with the appliance.
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If the power supply cord is damaged, it must be
replaced by the manufacturer or its service agent or
a similarly qualified person in order to avoid a hazard.
I Keep flammable materials and vapors, such as
gasoline, away from refrigerator.
I Use two or more people to move and install
refrigerator.
SAVE THESE INSTRUCTIONS
Before you throw away your old refrigerator or freezer:
Proper Disposal of Your Old Refrigerator
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Take off the doors.
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Leave the shelves in place so that children may not easily
climb inside.
WARNING
Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or
brain damage.
IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are still dangerous
– even if they will sit for “just a few days.” If you are getting rid of
your old refrigerator, please follow these instructions to help
prevent accidents.
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Location Requirements
REFRIGERATOR
INSTALLATION
WARNING
Unpacking
WARNING
Excessive Weight Hazard
Explosion Hazard
Use two or more people to move and install
refrigerator.
Keep flammable materials and vapors, such as
gasoline, away from refrigerator.
Failure to do so can result in back or other injury.
Failure to do so can result in death, explosion,
or fire.
Removing packaging materials
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Remove tape and glue residue from surfaces before turning
on the refrigerator. Rub a small amount of liquid dish soap
over the adhesive with your fingers. Wipe with warm water
and dry.
NOTE: Do not install the refrigerator near an oven, radiator, or
other heat source, nor in a location where the temperature will fall
below 55°F (13°C).
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Do not use sharp instruments, rubbing alcohol, flammable
fluids, or abrasive cleaners to remove tape or glue. These
products can damage the surface of your refrigerator. For
more information, see the “Refrigerator Safety” section.
When MovingYour Refrigerator:
Your refrigerator is heavy. When moving the refrigerator
for cleaning or service, be sure to protect the floor.
Always pull the refrigerator straight out when moving it.
Do not wiggle or “walk” the refrigerator when trying to move
it, as floor damage could occur.
36"
(91.5 cm)
131
(34 c4m)
/
"
161
/
"
(42 c2m)
Cleaning before use
72"
(182.9 cm)
After you remove all of the packaging materials, clean the inside
of your refrigerator before using it. See the cleaning instructions
in the “Refrigerator Care” section.
121
(32 cm)
/
2"
201
(51.5 cm)
/4"
2"
2"
(5.1 cm)
Important information to know about glass shelves
and covers:
(5.1 cm)
Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
For your protection, tempered glass is designed to shatter
into many small, pebble-size pieces. This is normal. Glass
shelves and covers are heavy. Use special care when re-
moving them to avoid impact from dropping.
21
(6.4 cm)
/
2
"
91
(23.5 cm)
/4"
1. Minimum fixed wall position.
2. For full-overlay cabinet doors and a trim kit, the
height of the opening must be 72¹⁄₈ in.
(183.2 cm).
3. Recommended locations for electrical and
water connections.
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If you are installing the refrigerator to fit flush with the front of
the base cabinets, all shoe molding and baseboards must be
removed from the rear of the refrigerator opening.
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The water hookup and electrical hookup must be placed near
the bottom of the refrigerator.
A trim kit is available for those installations where the
refrigerator will not fit flush. See the “Assistance or Service”
section for ordering information.
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Electrical Requirements
Removing the Door Handles
(on some models)
Apply firm pressure with hand on face of trim. Slide top trim up
and bottom trim down away from handle, then lift off of shoulder
screws. Remove handle screws.
WARNING
Electrical Shock Hazard
Plug into a grounded (earthed) outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in
death, fire, or electrical shock.
Before you move your refrigerator into its final location, it is
important to make sure you have the proper electrical
connection:
Recommended Grounding Method
A 115 Volt, 60 Hz. (Plug 1), 220/240 Volt/50 Hz (Plugs 2 or 3), or
220 Volt/60Hz (Plug 3) AC only 10 ampere fused and grounded
(earthed) electrical supply is required.
Water Supply Connection
(on some models)
Read all directions carefully before you begin.
IMPORTANT:
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All installations must be in accordance with local plumbing
code requirements.
Plug 2
Plug 1
Plug 3
Plug 4
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Contact your dealer or Whirlpool designated service
company for proper installation and parts.
It is recommended that a separate circuit serving only your
refrigerator be provided. Use an outlet that cannot be turned off
by a switch or pull chain. Do not use an extension cord.
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Connect to potable water only.
NOTE: Before performing any type of installation, cleaning, or
removing a light bulb, turn the control, (Thermostat, Refrigerator
or Freezer Control depending on the model) to OFF and then
disconnect the refrigerator from the electrical source. When you
are finished, reconnect the refrigerator to the electrical source
and reset the control (Thermostat, Refrigerator or Freezer Control
depending on the model) to the desired setting.
Water pressure: 30 to 150 psi (207 KPa - max. 1030 KPa).
Install ice maker tubing in areas where temperatures are
above freezing.
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If operating the refrigerator before installing the water
connection, turn ice maker to the OFF position to prevent
operation without water (See “Water System Preparation”).
For Australia and New Zealand:
Your new appliance has been especially manufactured to meet all
Australian Standards and Conditions.
It may take up to 24 hours for your ice maker to begin
producing ice.
Some notations in the installation instructions may refer to
electrical requirements in other countries, so we draw your
particular attention to these specific notes.
Your appliance needs to be plugged into a 230/240 Volt 50 Hz 10
amp (Plug 4) AC only earthed outlet.
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Dimensions for custom wood panels:
Water System Preparation
1/8"
(3.18 mm)
1/8"
(3.18 mm)
(on some models)
Please read before using the water system.
1/8"
(3.18 mm)
1/8"
(3.18 mm)
Immediately after installation, follow the steps below to make
sure that the water system is properly cleaned.
23 3/4"
(60.3 cm)
1. Open the freezer door and turn off the ice maker by lifting up
the wire shutoff arm as shown.
15 3/8"
(39 cm)
19 3/32"
(48.5 cm)
67 15/16"
(172.5 cm)
15 3/8"
(39 cm)
NOTES:
29 13/16"
(75.7 cm)
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If your model has a base grille filter system, make sure the
base grille filter is properly installed and the cap is in the
horizontal position.
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Do not use with water that is microbiologically unsafe or
of unknown quality without adequate disinfection before
or after the system.
2. Use a sturdy container to depress the water dispenser bar
until the water begins to flow. Flush the water system by
dispensing and discarding 2 to 3 gal. (8 to 12 L) of water.
Cleaning the system will take approximately 6 to 7 minutes
and will help clear air from the line. Additional flushing may be
required in some households.
Routing Dimensions for Custom Panels more than ¹⁄₄"
(6 mm) thick
Handle side detail
2¹⁄₂"
(63.5 mm)
min.
NOTE: As air is cleared from the system, water may spurt out
of the dispenser.
3. Open the freezer door and turn on the ice maker by lowering
the wire shutoff arm. Please refer to the “Ice Maker and
Storage Bin/Bucket” section for further instructions on the
operation of your ice maker.
¹⁄₄" (6 mm) max.
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Allow 24 hours to produce the first batch of ice.
Discard the first three batches of ice produced.
1¹⁄₂" (38.1 mm)
panel
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min.
handle
Custom Door Panels
Top, bottom and side trim detail
Creating Custom Wood Panels
¹⁄₄"
(6 mm) max.
If you plan to install custom wood decorator panels, you will need
to create the panels yourself or consult your cabinet maker or
carpenter. See dimensional drawings for wood panel inserts.
Flat panels:
You can create a custom flat panel a maximum of ¹⁄₄ in. (6.35 mm)
thick to replace your decorator panels. Flat wood panels less
than ¹⁄₄ in. (6.35 mm) thick are not recommended.
¹⁄₂"
(12.7 mm)
min.
Raised panels:
A raised panel design can be created by screwing or gluing wood
panels to ¹⁄₄ in. (6.35 mm) backing or by using ³⁄₄ in. (19.05 mm)
stock with routed edges. Raised panels should be spaced
2¹⁄₄ in. (5.70 cm) from the back edge of the handle to allow room
for fingers to grasp the handle.
panel
Installing Custom Wood Panels
1. Remove any packing tape.
2. Remove the refrigerator and freezer door trims from the hinge
side of each door by pulling the trim away from the bottom of
the door first.
Weight requirements for raised panel inserts:
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Refrigerator door panel should not exceed 28 lbs.
(12.7 kg).
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Freezer door panels should not exceed 21 lbs. (9.5 kg)
combined weight.
3. Partially unscrew the two screws that hold the top trim in
place. It is not necessary to completely remove the screws.
Loosen the screws approximately ¹⁄₄ in. (6.35 mm) from the
trim to allow the panels to slide freely.
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4. Remove the existing door panels, if panels were provided.
5. Slide custom door panels into place.
3. Roll the grille up toward the refrigerator until it snaps into
place.
NOTE: The freezer door panels may require ¹⁄₈ in. (3.18 mm)
cardboard fillers behind the panels to keep them from being
loose in that area.
6. Replace the hinge side trims by inserting the notched end
under the top trim first.
7. Tighten the two top trim screws.
Leveling Refrigerator
Your refrigerator has a front and rear roller at the base of the
product on each side. All four rollers can be adjusted from the
front of the product. If your refrigerator seems unsteady or you
want the doors to close easier, adjust the refrigerator's tilt using
the instructions below:
1. Check the installation location to be sure that you have the
proper clearance for the refrigerator. (See the “Location
Requirements” section.)
2. Plug into a grounded (earthed) outlet.
3. Move the refrigerator into its final position.
4. Open the refrigerator and freezer doors to locate the leveling
bolts at the left and right of the refrigerator base. If your
refrigerator has a base grille, remove it (see “Base Grille”
earlier in this section).
1. Side Trims
2. Top Trim Screws
3. Door Panels
4. Filler Panels
1. Rear Leveling Bolt (yellow)
2. Front Leveling Bolt (silver)
Base Grille
Style 1:
To remove the base grille:
1. Open the refrigerator and freezer doors 90°.
2. Remove screws from the base grille using a screwdriver.
NOTE: Do Not Remove Tech Sheet that is fastened behind the
base grille.
NOTE: The yellow (top) bolt will adjust the rear of the
refrigerator, and the silver (bottom) bolt will adjust the front of
the refrigerator.
5. Use a ¹⁄₂ in. (12.70 mm) socket wrench to adjust the leveling
bolts. Turn the leveling bolt to the right to raise that side of the
refrigerator or turn the leveling bolt to the left to lower that
side. It may take several turns of the leveling bolts to adjust
the tilt of the refrigerator.
To replace the base grille:
1. Open the refrigerator and freezer doors to 90°.
NOTE: Be careful not to unscrew the leveling bolts too much
when lowering the refrigerator. The bolt head will start to
come away from the refrigerator when in the lowest position.
If the screw does come out of the rear roller bracket, the
compartment access cover on the back of the refrigerator will
have to be removed to reinstall the bolt.
2. Position the base grille in front of the refrigerator and replace
the screws.
Style 2:
To remove the base grille:
1. Open the refrigerator and freezer doors to 90°.
2. Grasp the grille with both hands.
3. Lift up and tilt the top of the grille toward you.
NOTE: Do not remove the Tech Sheet that is fastened behind the
grille.
To replace the base grille:
1. Open the refrigerator and freezer doors to 90°.
2. Place the lower clips in the openings in the metal panel.
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6. Adjust the front leveling bolt to bring the refrigerator top
parallel with the cabinet above the refrigerator. For standard
cabinets, leave approximately ¹⁄₈ in. (3.18 mm) gap between
the top hinges and the cabinet. For full-overlay cabinets,
leave ¹⁄₄ in. (6.35 mm) gap for leveling. If you do not have a
cabinet above the refrigerator, simply adjust the refrigerator to
make it level.
REFRIGERATOR USE
Ensuring Proper Air Circulation
In order to ensure proper temperatures, you need to permit
airflow between the two sections. Cold air enters the bottom of
the freezer section and moves up. It then enters the refrigerator
section through the top vent. Air then returns to the freezer as
shown.
1. For standard cabinets, leave ¹⁄₈ in. (3.18 mm)
minimum clearance for leveling the refrigerator. For
full-overlay cabinets, leave ¹⁄₄ in. (6.35 mm)
minimum clearance for leveling and door clearance.
2. Front of the refrigerator.
7. Adjust the rear leveling bolt to bring the refrigerator level with
the side cabinets or cabinet end panels.
8. If you want, you may now use the four leveling bolts to raise
the refrigerator to close the gap between the refrigerator top
hinge and the cabinet opening. Check that all four rollers still
touch the floor and that the cabinet doors above the
refrigerator open all the way.
9. Replace the base grille.
Normal Sounds
Do not block any of these vents with food such as soda, cereal,
bread, etc. If the vents are blocked, airflow will be prevented and
the temperature controls will not function properly.
Your new refrigerator may make sounds that your old one didn’t
make. Because the sounds are new to you, you might be
concerned about them. Most of the new sounds are normal. Hard
surfaces, such as the floor, walls, and cabinets, can make the
sounds seem louder. The following describes the kinds of sounds
and what may be making them.
IMPORTANT: Because air circulates between both sections, any
odors formed in one section will transfer to the other. You must
thoroughly clean both sections to eliminate odors. To prevent
odor transfer from food, wrap or cover foods tightly.
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If your product is equipped with an ice maker, you will hear a
buzzing sound when the water valve opens to fill the ice
maker for each cycle.
Using the Controls
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Your refrigerator is designed to run more efficiently to keep
your food items at the desired temperatures and to minimize
energy usage. The high efficiency compressor and fans may
cause your refrigerator to run longer than your old one. You
may also hear a pulsating or high-pitched sound from the
compressor or fans adjusting to optimize performance.
Electronic Controls
For your convenience, your controls are preset at the factory.
When installing your refrigerator, make sure that the controls are
still preset to the “mid-settings” as shown. To view settings, press
the POWER (ON/OFF) button.
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You may hear the evaporator fan motor circulating air through
the refrigerator and freezer compartments. The fan speed
may increase as you open the doors or add warm food.
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Rattling noises may come from the flow of refrigerant, the
water line, or items stored on top of the refrigerator.
Water dripping on the defrost heater during a defrost cycle
may cause a sizzling sound.
As each cycle ends, you may hear a gurgling sound due to
the refrigerant flowing in your refrigerator.
Contraction and expansion of the inside walls may cause a
popping noise.
You may hear air being forced over the condenser by the
condenser fan.
You may hear water running into the drain pan during the
defrost cycle.
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IMPORTANT:
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Your product will not cool when the Power Control is set to
OFF.
Water and Ice Dispensers
(on some models)
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The Refrigerator Control adjusts the refrigerator compartment
temperature. The Freezer Control adjusts the freezer
compartment temperature. Press the UP ARROW to make
the temperature warmer. Press the DOWN ARROW to make
the temperature colder.
WARNING
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Wait 24 hours before you put food into the refrigerator. If you
add food before the refrigerator has cooled completely, your
food may spoil.
NOTE: Adjusting the Refrigerator and Freezer Controls to a
higher (colder) setting will not cool the compartments any
faster.
Cut Hazard
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The preset settings should be correct for normal household
usage. The controls are set correctly when milk or juice is as
cold as you like and when ice cream is firm.
Use a sturdy glass when dispensing ice or water.
Failure to do so can result in cuts.
If the temperature is too warm or too cold in the refrigerator or
freezer, first check the air vents to be sure they are not
blocked before adjusting the controls.
Depending on your model, you may have one or more of the
following options: the ability to select either crushed or cubed
ice, a special light that turns on when you use the dispenser, or a
lock option to avoid accidental dispensing.
Adjusting Controls
If you need to adjust temperatures, adjust the refrigerator
temperature first. Wait 24 hours between adjustments and then
recheck the temperatures.
The Ice Dispenser
Ice dispenses from the ice maker storage bin in the freezer. When
the dispenser lever is pressed:
CONDITION/REASON:
SETTING
ADJUSTMENT:
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A trap door opens in a chute between the dispenser and the
ice bin. Ice moves from the bin and falls through the chute.
REFRIGERATOR too cold
Controls not set correctly for your
conditions
Press REFRIGERATOR
Control UP ARROW to
move the control to the
next higher setting
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When you release the dispenser lever, the trap door closes
and the ice dispensing stops. The dispensing system will not
operate when the freezer door is open.
Some models dispense both cubed and crushed ice. Before
dispensing ice, select which type of ice you prefer. The button
controls are designed for easy use and cleaning.
REFRIGERATOR too warm
Press REFRIGERATOR
Control DOWN
ARROW to move the
control to the next
lower setting
Door opened often, large amount of
food added or room temperature
very warm
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For cubed ice, press the CUBE button until the red indicator
appears in the window above the CUBE button.
FREEZER too cold
Controls not set correctly for your
conditions
Press FREEZER
Control UP ARROW to
move the control to the
next higher setting
FREEZER too warm/too little ice
Press FREEZER
Control DOWN
ARROW to move the
control to the next
lower setting
Door opened often, or large amount
of food added or very cold room
temperature (can’t cycle often
enough) or heavy ice usage
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For crushed ice, press the CRUSH button until the red
indicator appears in the window above the CRUSH button.
For crushed ice, cubes are crushed before being dispensed. This
may cause a slight delay when dispensing crushed ice. Noise
from the ice crusher is normal, and pieces of ice may vary in size.
When changing from CRUSH to CUBE, a few ounces of crushed
ice will be dispensed along with the first cubes.
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NOTE: See the “Changing the Light Bulbs” section for
information on changing the dispenser light bulb.
To dispense ice:
1. Press button for the desired type of ice.
On models without crushed ice, the light switch is a rocker-style
type. Push the switch to turn the light on, and push again to turn
the light off.
2. Press a sturdy glass against the ice dispenser lever. Hold the
glass close to the dispenser opening so ice does not fall
outside of the glass.
The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
accidental dispensing by small children and pets. To turn off the
dispenser, press the LOCK button. The indicator will appear
above the LOCK button and the ice and water dispensers will not
work. To unlock the dispenser, press the UNLOCK button until
the indicator appears. Then continue to dispense ice or water as
usual.
IMPORTANT: You do not need to apply a lot of pressure to
the lever in order to activate the ice dispenser. Pressing hard
will not make the ice dispense faster or in greater quantities.
3. Remove the glass to stop dispensing.
NOTE: The first few batches of ice may have an off-flavor
from new plumbing and parts. Throw the ice away. Also, take
large amounts of ice from the ice bin, not through the
dispenser.
The Water Dispenser
NOTE: The lock feature does not shut off power to the product,
to the ice maker, or to the dispenser light. It simply deactivates
the dispenser levers.
If you did not flush the water system when the refrigerator was
first installed, press the water dispenser bar with a glass or jar
until you draw and discard 2 to 3 gal. (8 to 12 L) or approximately
6 to 7 minutes of water after water begins dispensing. It will take
3 to 4 minutes for the water to begin dispensing. The water you
draw and discard cleans the system and helps clear air from the
lines. Allow several hours for the refrigerator to cool down and
chill water.
Water Filtration System
(on some models)
The water filter indicator light
The water filter indicator light will help you know when to change
your water filter cartridge. The light is located at the top of the
refrigerator compartment. The light will change from green to
yellow. This tells you that it is almost time to change the water
filter cartridge (90% of the filter life has been used). It is
recommended that you replace the water filter cartridge when the
water filter indicator light changes to red OR water flow to your
water dispenser or ice maker decreases noticeably. (See
“Changing a water filter cartridge” later in this section.)
IMPORTANT: Depending on your model, the small removable
tray at the bottom of the dispenser is designed to catch small
spills and allow for easy cleaning. There is no drain in the tray.
The tray can be removed from the dispenser and carried to the
sink to be emptied or cleaned.
NOTE: Do not use with water that is microbiologically unsafe
or of unknown quality without adequate disinfection before
or after the system.
To dispense water:
1. Press a glass against the water dispenser lever.
2. Remove the glass to stop dispensing.
NOTE: Dispense enough water every week to maintain a fresh
supply.
The Dispenser Light
The dispenser area has a light. It can be turned on manually by
pressing the ON button at the right hand side of the control panel.
The red indicator above the ON button will appear.
On some models: Whenever you use the dispenser the lever will
automatically turn the light on.
After changing the water filter cartridge, reset the water filter
indicator light by pressing the WATER FILTER button 5 times. The
indicator light will change from red to green when the system is
reset.
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3. Rotate the cartridge cap to a horizontal position as shown in
Step 5. (See “Changing a water filter cartridge” earlier in this
section.)
Changing a water filter cartridge
The water filter is located below the freezer compartment door.
1. Locate the water filter cartridge cap in the front base grille
below the freezer compartment door. Rotate the cap
counterclockwise to a vertical position and pull the cap and
filter cartridge out through the base grille.
NOTE: The cartridge cap may not be even with the base
grille.
Ordering replacement filters
To order more water filter cartridges, see the “Accessories”
section in the “Assistance or Service” section.
NOTE: There will be water in the cartridge. Some spilling may
occur.
Ice Maker and Storage Bin/Bucket
(on some models - Accessory)
To turn the ice maker on/off:
The on/off switch for the ice maker is a wire shutoff arm located
on the side of the ice maker.
2. Remove the cartridge cap by sliding it off the end of the old
cartridge. The cap will slide to the left or right. DO NOT
DISCARD THE CAP.
1. To turn the ice maker on, simply lower the wire shutoff arm.
NOTE: Your ice maker has an automatic shutoff. As ice is
made, the ice cubes will fill the ice storage bin and the ice
cubes will raise the wire shutoff arm to the OFF (arm up)
position.
2. To manually turn the ice maker off, lift the wire shutoff arm to
the OFF (arm up) position and listen for the click to make sure
the ice maker will not continue to operate.
3. Take the new cartridge out of its packaging and remove
protective cover from o-rings.
4. Slide the cartridge cap onto the new cartridge as shown in
Step 2.
5. With cartridge cap in the vertical position, push the new filter
cartridge into the base grille until it stops. Rotate the cartridge
cap clockwise to a horizontal position.
To remove and replace the ice bin:
1. Pull the covering panel out from the bottom and then slide it
back toward the rear.
2. Lift the wire shutoff arm so it clicks into the OFF (up)
position. Ice can still be dispensed, but no more can be
made.
3. Lift up the front of the storage bin and pull it out.
6. RUN WATER THROUGH THE DISPENSER UNTIL THE
WATER RUNS CLEAR (about 2 to 3 gal. or 6 to 7 minutes).
This will clean the system and clear air from the lines.
Additional flushing may be required in some households.
NOTE: As air is cleared from the system, water may spurt out
of the dispenser.
Using the dispenser without the water filter
4. Replace the bin by pushing it in all the way or the dispenser
will not work. Push the wire shutoff arm down to the ON
position to restart ice production. Make sure the door is
closed tightly.
You can run the dispenser without a water filter cartridge. Your
water will not be filtered. If you run the dispenser without a water
filter cartridge, keep the cartridge cap and replace it in the base
grille for future use.
To care for ice storage bin:
1. Remove the water filter cartridge (See “Changing a water
filter cartridge” earlier in this section.) Then slide the cartridge
cap off the end of the filter cartridge. DO NOT DISCARD THE
CAP.
1. Empty the ice bin. Use warm water to melt the ice if
necessary. Never use anything sharp to break up the ice in
the bin. This can cause damage to the ice container and the
dispenser mechanism.
2. With the cartridge cap in the vertical position, insert the cap
into the base grille until it stops.
2. Wash ice bin with a mild detergent, rinse well and dry
thoroughly. Do not use harsh or abrasive cleaners or solvents.
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REMEMBER:
Shelves and Shelf Frames
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Allow 24 hours to produce the first batch of ice.
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Discard the first three batches of ice produced to avoid
impurities that may be flushed out of the system.
To remove and replace a shelf/frame:
1. Remove the shelf/frame by tilting it up at the front and lifting it
out of the shelf supports.
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The quality of your ice will be only as good as the quality of
the water supplied to your ice maker.
2. Replace the shelf/frame by guiding the rear shelf hooks into
the shelf supports. Tilt the front of the shelf up until rear shelf
hooks drop into the shelf supports. Check to make sure that
the shelf is securely in position.
Avoid connecting the ice maker to a softened water supply.
Water softener chemicals (such as salt) can damage parts of
the ice maker and lead to poor quality ice. If a softened water
supply cannot be avoided, make sure the water softener is
operating properly and is well maintained.
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It is normal for the ice cubes to be attached at the corners.
They will break apart easily.
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Do not force the wire shutoff arm up or down.
Do not store anything on top of the ice maker or in the ice
storage bin.
Meat Drawer, Crisper and Covers
(on some models)
To remove and replace the crisper and meat drawers:
1. Slide crisper or meat drawer straight out to the stop. Lift the
front of drawer with one hand while supporting the bottom of
drawer with other hand and slide the drawer out the rest of
the way.
REFRIGERATOR
FEATURES
Your model may have some or all of these features. Features that
can be purchased separately as product accessories are labeled
with the word “Accessory.” Not all accessories will fit all models.
If you are interested in purchasing one of the accessories,
contact your authorized Whirlpool dealer.
2. Replace the crisper or meat drawer by sliding it back in fully
past the drawer stop.
To remove and replace the crisper or meat drawer covers:
1. Remove the crisper and meat drawer. Press up in center of
crisper glass insert until it rises above the plastic frame.
Holding the crisper glass firmly, carefully slide the glass insert
forward to remove.
Important information to know about glass shelves
and covers:
Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
For your protection, tempered glass is designed to shatter
into many small, pebble-size pieces. This is normal. Glass
shelves and covers are heavy. Use special care when re-
moving them to avoid impact from dropping.
2. Lift crisper cover frame and remove. Repeat steps to remove
the meat drawer cover.
3. Replace back of meat drawer cover frame into supports or
slides on side walls of the refrigerator and lower or slide the
front of the cover frame into place.
Refrigerator Shelves
Your model may have glass or wire shelves. Store similar foods
together and adjust the shelves to fit different heights. This
reduces the time the refrigerator door is open and saves energy.
4. Slide rear of glass insert into cover frame and lower front into
place. Repeat steps to replace the crisper cover.
Meat storage guide
Store most meat in original wrapping as long as it is airtight and
moisture-proof. Rewrap if necessary. See the following chart for
storage times. When storing meat longer than the times given,
freeze the meat.
Slide-out Shelves (on some models)
To remove and replace a shelf in a metal frame:
1. Pull the shelf forward to the stop. Tilt the front of the shelf up
and lift it slightly as you pull the shelf from the frame.
Fresh fish or shellfish.........................use same day as purchased
Chicken, ground beef, variety meat (liver, etc.) ................1-2 days
Cold cuts, steaks/roasts ..................................................3-5 days
Cured meats...................................................................7-10 days
2. Replace the shelf by guiding it back into the slots on the
frame and pushing the shelf in past the stop.
Leftovers - Cover leftovers with plastic wrap, aluminum foil, or
plastic containers with tight lids.
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Crisper Humidity Control
Wine or Can/Bottle Rack
(on some models)
(on some models - Accessory)
You can control the amount of humidity in the moisture-sealed
crisper. Adjust the control to any setting between LOW and
HIGH.
To remove and replace the wine rack (left) or can/bottle
rack (right):
1. Remove the rack by pulling it straight out from the shelf.
LOW (open) lets moist air out of the crisper for best storage of
fruits and vegetables with skins.
2. Replace the rack by sliding it in between the shelf and the
wall of the refrigerator.
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Fruit: Wash, let dry and store in refrigerator in plastic bag or
crisper. Do not wash or hull berries until they are ready to use.
Sort and keep berries in original container in crisper, or store
in a loosely closed paper bag on a refrigerator shelf.
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Vegetables with skins: Place in plastic bag or plastic
container and store in crisper.
HIGH (closed) keeps moist air in the crisper for best storage of
fresh, leafy vegetables.
Utility Bin
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Leafy vegetables: Wash in cold water, drain and trim or tear
off bruised and discolored areas. Place in plastic bag or
plastic container and store in crisper.
(on some models - Accessory)
NOTE: For long-term storage, store eggs in a covered container
or in their original carton on an interior shelf.
Humidity control location:
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Humidity Control on crisper drawer (Style 1 - on left)
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Humidity Control on crisper cover (Style 2 - on right)
FREEZER FEATURES
Your model may have some or all of these features. Features that
can be purchased separately as product accessories are labeled
with the word “Accessory.” Not all accessories will fit all models.
If you are interested in purchasing one of the accessories,
contact your authorized Whirlpool dealer.
Beverage Drawer
Freezer Shelf
To remove and replace the beverage drawer:
1. Remove the beverage drawer by sliding it straight out to the
stop. Lift up at the front and slide the beverage drawer out
the rest of the way.
To remove and replace the shelf:
1. Remove the shelf by lifting it up and pulling it straight out.
2. Replace the shelf by putting it over the supports and lowering
2. Replace the beverage drawer by sliding it back in fully past
it into place.
the stop.
To remove and replace the beverage drawer shield:
1. Remove the beverage drawer shield by grasping it at the
bottom center. Pull up in the center while turning the shield
slightly to one side.
2. Replace the shield by grasping it at the bottom center and
inserting one side into the beverage drawer cover.
3. Carefully bend the shield at the center to insert the other side
into the cover.
Frozen food storage guide
Storage times will vary according to the quality and type of food,
the type of packaging or wrap used (should be airtight and
moisture-proof), and the storage temperature. Ice crystals inside
a sealed package are normal. This simply means that moisture in
the food and air inside the package have condensed, creating ice
crystals.
Put no more unfrozen food into the freezer than will freeze within
24 hours (no more than 2 to 3 lbs. of food per cubic foot [907
to1,350 g per L] of freezer space). Leave enough space in the
freezer for air to circulate around packages. Be careful to leave
enough room for the door to close tightly.
For more information on preparing food for freezing, check a
freezer guide or reliable cookbook.
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Freezer Basket
Door Bins
Large door bins hold gallon containers and the smaller door bins
hold 2-liter bottles. The door bins are removable for easy cleaning
and adjusting.
(plastic bin on some models)
The freezer basket can be used to store bags of frozen fruits and
vegetables that may slide off freezer shelves.
NOTE: Place large door bins in the upper part of the refrigerator
door so the door will close properly. Small door bins will fit in
either the upper or lower part of the door.
To remove and replace the freezer basket:
1. Remove basket by sliding it out to the stop.
2. Lift the front of the basket and slide it out the rest of the way.
To remove and replace the door bins:
1. Remove the bin by lifting it up and pulling it out.
2. Replace the bin by insert the hooks into the slots on both
sides of the refrigerator door. Push the bin down to lock it into
place.
3. Replace the basket by positioning it on the side wall guide
rails. Lift the basket front slightly while pushing it past the
guide rail stops and slide basket in the rest of the way.
DOOR FEATURES
REFRIGERATOR CARE
Your model may have some or all of these features. Features that
can be purchased separately as product accessories are labeled
with the word “Accessory.” Not all accessories will fit all models.
If you are interested in purchasing one of the accessories,
contact your authorized Whirlpool dealer.
Cleaning
Door Rails
The door rails may be removed for easier cleaning.
Snap-on Door Rails
To remove and replace the rails:
1. Remove the rails by pushing in slightly on the front of the
bracket while pulling out on the inside tab. Repeat these
steps for the other end of the rail.
Explosion Hazard
Use nonflammable cleaner.
2. Replace the rails by aligning the ends of the brackets with the
buttons on the sides of the door liner. Firmly snap bracket
and rail assembly onto the tabs above the shelf as shown.
Failure to do so can result in death, explosion,
or fire.
Both the refrigerator and freezer sections defrost automatically.
However, clean both sections about once a month to prevent
odors from building up. Wipe up spills immediately.
Cleaning your refrigerator
1. Unplug refrigerator or disconnect power.
Drop-in Door Rails
2. Remove all removable parts from inside, such as shelves,
crispers, etc.
To remove and replace the rails:
1. Remove the rails by pulling straight up on each end of the rail.
3. Hand wash, rinse, and dry removable parts and interior
surfaces thoroughly. Use a clean sponge or soft cloth and a
mild detergent in warm water.
2. Replace the rails by sliding the shelf rail into the slots on the
door and pushing the rail straight down until it stops.
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Do not use abrasive or harsh cleaners such as window
sprays, scouring cleansers, flammable fluids, cleaning
waxes, concentrated detergents, bleaches or cleansers
containing petroleum products on plastic parts, interior
and door liners or gaskets. Do not use paper towels,
scouring pads, or other harsh cleaning tools. These can
scratch or damage materials.
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To help remove odors, you can wash interior walls with a
mixture of warm water and baking soda (2 tbs. to 1 qt.
[26 g to .95 L] of water).
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4. Wash stainless steel and painted metal exteriors with a clean
sponge or soft cloth and a mild detergent in warm water. Do
not use abrasive or harsh cleaners. Dry thoroughly with a soft
cloth. For additional protection against damage to painted
metal exteriors, apply appliance wax (or auto paste wax) with
a clean, soft cloth. Do not wax plastic parts.
Control Panel Light
Reach behind the refrigerator control panel to remove and
replace light bulb.
NOTE: To keep your Stainless Steel refrigerator looking like
new and to remove minor scuffs or marks, it is suggested that
you use the manufacturer’s approved Stainless Steel Cleaner
& Polish.
IMPORTANT: This cleaner is for Stainless Steel parts only!
Do not allow the Stainless Steel Cleaner & Polish to come into
contact with any plastic parts such as the trim pieces,
dispenser covers or door gaskets. If accidental contact does
occur, clean plastic part with a sponge and mild detergent in
warm water. Dry thoroughly with a soft cloth. To order the
cleaner, see the “Accessories” section.
Crisper Light or Upper Freezer Light (on some models):
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Remove light shield by grasping the top center of the shield
and pulling forward while turning it slightly to one side. If
necessary, remove top crisper drawer to access crisper light
shield.
5. There is no need for routine condenser cleaning in normal
home operating environments. If the environment is
particularly greasy or dusty, or there is significant pet traffic in
the home, the condenser should be cleaned every two to
three months to ensure maximum efficiency.
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Replace the light shield by inserting the tabs on one end into
the slotted holes in the refrigerator or freezer liner. Then,
carefully bend the shield at the center to insert the tabs on the
other end.
If you need to clean the condenser:
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Remove the base grille (see “Base Grille” or “Door
Removal” section).
Use a vacuum with a soft brush to clean the grille, the
open areas behind the grille and the front surface area of
the condenser.
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Replace the base grille when finished.
Lower Freezer Light Beneath Ice Bin (on some models):
6. Plug in refrigerator or reconnect power.
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Remove the light shield by grasping the sides and squeezing
in toward the center. Once the side hooks of shield are free
from the freezer lining, pull down the shield.
Changing the Light Bulbs
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Replace the light shield by squeezing the sides toward the
center and inserting the side hooks into the slotted holes.
Once the side hooks are in place, snap the front tab into the
slotted hole.
NOTE: Not all appliance bulbs will fit your refrigerator. Be sure to
replace the bulb with one of the same size and shape. The
dispenser light requires a heavy duty 10-watt bulb. All other lights
require a 40-watt appliance bulb. Replacement bulbs are
available from your dealer.
1. Unplug refrigerator or disconnect power.
2. Remove light shield when applicable as shown.
NOTE: To clean a light shield, wash it with warm water and a
liquid detergent. Rinse and dry the shield well.
3. Remove light bulb and replace with one of the same size,
shape and wattage.
4. Replace light shield when applicable as shown.
5. Plug in refrigerator or reconnect power.
Dispenser Light (on some models)
Reach through the dispenser area to remove and replace light
bulb.
Power Interruptions
If the power will be out for 24 hours or less, keep both refrigerator
doors closed to help food stay cold and frozen.
If the power will be out for more than 24 hours, do one of the
following:
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Remove all frozen food and store it in a frozen food locker.
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Place 2 lbs. (907 g) of dry ice in the freezer for every cubic
foot (28 L) of freezer space. This will keep the food frozen for
two to four days.
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If neither a food locker nor dry ice is available, consume or
can perishable food at once.
1. Dispenser Light
REMEMBER: A full freezer stays cold longer than a partially filled
one. A freezer full of meat stays cold longer than a freezer full of
baked goods. If you see that food contains ice crystals, it may be
refrozen, although the quality and flavor may be affected. If the
condition of the food is poor, dispose of it.
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Holiday and Moving Care
TROUBLESHOOTING
Holidays
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
If you choose to leave the refrigerator on while you’re away, use
these steps to prepare your refrigerator before you leave.
Your refrigerator will not operate
1. Use up any perishables and freeze other items.
2. If your refrigerator has an automatic ice maker:
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Is the power supply cord unplugged? Plug into a grounded
(earthed) outlet.
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Raise wire shutoff arm to OFF (up) position.
Shut off water supply to the ice maker.
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Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit breaker.
3. Empty the ice bin.
Is the refrigerator or freezer control turned to the OFF
position? Refer to the “Setting or Using the Controls”
section.
If you choose to turn the refrigerator off before you leave, follow
these steps.
1. Remove all food from the refrigerator.
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Is the refrigerator defrosting? Recheck to see if the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
2. If your refrigerator has an automatic ice maker:
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Turn off the water supply to the ice maker at least one day
ahead of time.
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See the
“Setting or Using the Controls” section. If this does not
correct the problem, call for service.
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When the last load of ice drops, raise the wire shutoff arm
to the OFF (up) position.
3. Depending on your model, turn the Thermostat Control (or
Refrigerator Control, depending on the model) to OFF. See
the “Setting or Using the Controls” section.
The lights do not work
4. Clean refrigerator, wipe it, and dry well.
5. Tape rubber or wood blocks to the tops of both doors to prop
them open far enough for air to get in. This stops odor and
mold from building up. Take care not to damage the door seal
with the blocks.
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Is the power supply cord unplugged? Plug into a grounded
(earthed) outlet.
Is a light bulb loose in the socket or burned out? See the
“Changing the Light Bulb(s)” section.
Moving
There is water in the defrost drain pan
When you are moving your refrigerator to a new home, follow
these steps to prepare it for the move.
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Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
1. If your refrigerator has an automatic ice maker:
Is it more humid than normal? When it is humid, expect that
the water in the defrost pan will take longer to evaporate.
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Turn off the water supply to the ice maker at least one day
ahead of time.
Disconnect the water line from the back of the
refrigerator.
The motor seems to run too much
When the last load of ice drops, raise the wire shutoff arm
to the OFF (up) position.
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Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, it will run even more.
2. Remove all food from the refrigerator and pack all frozen food
in dry ice.
3. Depending on your model, turn the Thermostat Control (or
Refrigerator Control, depending on the model) to OFF. See
the “Setting or Using the Controls” section.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
4. Unplug the refrigerator.
5. Empty water from the defrost pan. The pan is located behind
Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
the base grille.
6. Clean, wipe, and dry thoroughly.
7. Take out all removable parts, wrap them well, and tape them
together so they don’t shift and rattle during the move.
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Are the controls not set correctly for the surrounding
conditions? Refer to the “Setting or Using the Controls”
section.
8. Depending on the model, raise the front of the refrigerator so
it rolls more easily OR screw in the leveling legs so they don't
scrape the floor. See the “Door Closing” section.
Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see “The doors will not
close completely” later in this section.
9. Tape the doors shut and the power cord to the refrigerator
cabinet.
When you get to your new home, put everything back
and refer to the "Refrigerator Installation" section for preparation
instructions. Also, if your refrigerator has an automatic ice maker,
remember to reconnect the water supply to the refrigerator.
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Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils.
Refer to the “Cleaning” section.
Off-taste, odor or gray color in the ice
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Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
Does the freezer and ice bin or bucket need to be
cleaned? See the “Cleaning” or “Ice Maker and Storage Bin/
Bucket” section.
The refrigerator seems to make too much noise
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The sounds may be normal for your refrigerator. See the
“Normal Sounds” section.
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Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
The ice maker is not producing ice or not enough ice
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Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
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Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70 to 120 cubes every 24 hours.
Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to
7 minutes initially). Discard discolored ice.
Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hook-up for ice production. See
the “Setting or Using the Controls” section.
Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)? Lower the wire shutoff arm to
the ON (arm down) position. See the “Ice Maker and Storage
Bin/Bucket” section.
The ice dispenser will not operate properly
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Is the freezer door closed completely? Push the door firmly
shut. If it will not shut all the way, see “The doors will not
close completely” later in this section.
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Is the ice maker switch in the OFF (right) position (on
some models)? Move ice maker switch to the ON (left)
position. See the “Ice Maker and Storage Bin/Bucket”
section.
Is the ice bin or bucket installed correctly? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. Refer to the “Ice Maker and Storage Bin/Bucket”
section.
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Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See the “Water Supply
Connection” section.
Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See the “Water Supply Connection” section.
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Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
bucket located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See the “Ice Maker and Storage Bin/Bucket”
section.
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Has the wrong ice been added to the bin or bucket? Use
only cubes produced by the current ice maker. If other cubes
have been added, remove all cubes and check to see that
none have become stuck in the delivery chute.
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Has the ice frozen in the ice bin or bucket? Shake the ice
bin or bucket to separate cubes. If cubes do not separate,
empty bin or bucket and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice bucket
completely. Allow 24 hours for the ice maker to restock. Do
not try to remove the melted ice with a sharp object. You
could damage the ice bucket.
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Has a large amount of ice just been removed? Allow 24
hours for ice maker to produce more ice.
Are the controls set correctly? See the “Setting or Using
the Controls” section.
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Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.
Is there a water filter installed on the refrigerator? The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.
Is the ice dispenser stalling while dispensing “crushed”
ice? Stop dispensing ice. Change the ice button from
“crushed” to “cubed.” Depress the ice dispenser arm using a
sturdy glass. If cubed ice dispenses correctly, depress the
button for “crushed” ice and begin dispensing again. Refer to
the “Water and Ice Dispensers” section.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
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Is there ice in the bucket? See “The ice maker is not
producing ice” earlier in this section.
Has the dispenser arm been held in too long? Release
dispenser arm. Ice will stop dispensing when the arm is held
in too long. Wait three minutes for dispenser motor to reset
before using again. It is best to take large amounts of ice
directly from the ice bin or bucket, not through the dispenser.
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Ice bucket difficult to remove
Water flow from the dispenser decreases noticeably
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Is the ice bucket difficult to remove (on some models)?
For models with an ice bucket located on the freezer door,
select “cubed” ice. Using a sturdy glass, quickly depress and
release the ice dispenser arm. Open the freezer door, depress
the release button on the ice bucket and lift upward. Refer to
the “Ice Maker and Storage Bin/Bucket” section.
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Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the
water filter cartridge (see the “Water Filtration System”
section). Operate the dispenser. If the water flow increases
noticeably, replace the filter.
The dispenser water is not cool enough
The water dispenser will not operate properly
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Has the refrigerator been newly installed? Allow 24 hours
for the refrigerator to cool completely.
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Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container to
depress the water dispenser bar until the water begins to
flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take
approximately 6 to 7 minutes and will help clear air from the
line. Additional flushing may be required in some households.
See the “Water and Ice Dispensers” section.
Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
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Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff valve
is turned on and the water source is connected to the
refrigerator. See the “Water Supply Connection” section.
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Is the water shutoff valve clogged or incorrectly installed?
See the “Water Supply Connection” section. If clogging or
installation is not a problem, call for service or contact a
plumber.
Temperature is too warm
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Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See the “Ensuring Proper Air Circulation” section for the
location of air vents.
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Is there a kink in the home water source line? If you find or
suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
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Are the door(s) opened often? The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
Water or ice is leaking from the dispenser
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Is the glass not being held under the ice dispenser long
enough, causing the ice to spill? Hold the container under
the ice chute for two to three seconds after releasing the
dispenser lever. Water or ice may continue to dispense during
this time.
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Are the controls set correctly for the surrounding
conditions? See the “Setting or Using the Controls” section.
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See the
“Setting or Using the Controls” section. If this does not
correct the problem, call for service.
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Is an ice cube stuck in the chute and holding the trap
door open? Remove the cube.
Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within 24
to 72 hours.
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There is interior moisture buildup
ASSISTANCE OR SERVICE
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Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See the “Ensuring
Proper Air Circulation” section for the location of air vents.
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
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Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
If you need replacement parts
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
If you need to order replacement parts, contact the dealer from
whom you purchased the unit or a Whirlpool designated service
company.
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Are the controls set correctly for the surrounding
conditions? See the “Setting or Using the Controls” section.
Accessories
Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
Replacement filters
To order accessories, contact your authorized Whirlpool dealer
and ask for the appropriate part number listed below.
The doors will not close completely
Stainless Steel Cleaner & Polish
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Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Order Part #4396095
Cabinet Side Trim kits:
Part #2208187S - Stainless Trim Kit
Part #2208187W - White Trim Kit
Part #2208187B - Black Trim Kit
Part #2208187T - Biscuit Trim Kit
Is the ice bin or ice bucket out of position? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. See the “Ice Maker and Storage Bin/Bucket”
section.
Decorative Door Panel kits:
Part #4378123 - White Cabinet Color
Part #4378124 - Black Cabinet Color
Part #4378125 - Biscuit Cabinet Color
Base grille water filter cartridges:
NOTE: Do not use with water that is microbiologically unsafe
or of unknown quality without adequate disinfection before
or after the system.
Standard Cartridge:
Order Part #4392857 (NL300 and L500)
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Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper and Crisper
Covers” section for more information.
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Are the gaskets sticking? Clean gaskets according to the
directions in the “Cleaning” section.
Does the refrigerator wobble or seem unstable? Level the
refrigerator. See the “Door Closing” or “Leveling Refrigerator”
section, depending on your model.
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Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the “Door Removal” section on some models, or
call a qualified service technician.
The doors are difficult to open
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Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the “Cleaning” section.
Computer Troubleshooting (on some models)
See the “Computer and Software User Guide” for information
regarding your computer system.
19
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®
WHIRLPOOL REFRIGERATOR WARRANTY
ONE-YEAR FULL WARRANTY ON REFRIGERATOR
For one year from the date of purchase, when this refrigerator is operated and maintained according to instructions attached to or
furnished with the product, Whirlpool Corporation will pay for factory specified replacement parts and repair labor to correct defects in
materials or workmanship. Service must be provided by a Whirlpool designated service company.
FIVE-YEAR FULL WARRANTY ON SEALED REFRIGERATION SYSTEM AS PARTS LISTED
For five years from the date of purchase, when this refrigerator is operated and maintained according to instructions attached to or
furnished with the product, Whirlpool Corporation will pay for factory specified replacement parts and repair labor to correct defects in
materials or workmanship in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, connecting
tubing. Service must be provided by a Whirlpool designated service company.
Whirlpool Corporation will not pay for:
1. Service calls to correct the installation of your refrigerator, to instruct you how to use your refrigerator, to replace house fuses or
correct house wiring or plumbing or to replace light bulbs.
2. Repairs when your refrigerator is used in other than normal, single-family household use.
3. Pickup and delivery, your refrigerator is designed to be repaired in the home.
4. Damage to your refrigerator caused by accident, misuse, fire, flood, improper installation, acts of God, or use of products not
approved by Whirlpool Corporation.
5. Any food loss due to product failure.
6. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
7. Replacement parts or repair labor costs for units operated outside the United States and Canada.
WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
Outside the United States, a different warranty may apply. For details, please contact your authorized Whirlpool dealer.
If you need service, first see the “Troubleshooting” section of this book. After checking “Troubleshooting,” additional help can be found
by checking the “Assistance or Service” section.
For warranty information in Australia and New Zealand:
Please fill out the Product Registration Card and drop it in a post box. No stamp is required.
Specific warranty details are outlined in this booklet. However, the benefits conferred by this express warranty are additional to all other
conditions, warranties, guarantees, rights or remedies expressed or implied by the Trade Practices Act and similar State or Territory
laws and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herin shall restrict or
modify such rights, remedies, obligations, or liabilities.
Should you require any assistance or service, phone the Whirlpool Customer Service Centre in Australia at 1800 032 103 and
New Zealand 0800 44 2584 (toll free).
Keep this book and your sales slip together for future
Dealer name____________________________________________________
reference. You must provide proof of purchase or installation
date for in-warranty service.
Address ________________________________________________________
Phone number__________________________________________________
Model number __________________________________________________
Serial number __________________________________________________
Purchase date __________________________________________________
Write down the following information about your refrigerator to
better help you obtain assistance or service if you ever need it.
You will need to know your complete model number and serial
number. You can find this information on the model and serial
number label, located on your appliance as shown in the “Parts
and Features” section of this book.
2254913
© 2002 Whirlpool Corporation.
9/02
Printed in U.S.A.
All rights reserved.
® Registered Trademark/TM Trademark of Whirlpool, U.S.A.
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