WHIRLPOOL BATH
OWNER'S MANUAL
Safety, Operation, Maintenance, & Warranty
SAFETY GUIDELINES
This manual contains information for you. This information relates to YOUR SAFETY and will
also help in PREVENTING PROBLEMS. To help you recognize these items of importance, we
will use the following symbols. PLEASE read the manual and pay special attention to these sec-
tions.
SAVE THESE INSTRUCTIONS!!!
URGENT SAFETY INFORMATION -
A HAZARD THAT WILL CAUSE SERIOUS
INJURY!
IMPORTANT SAFETY INFORMATION -
A HAZARD THAT MIGHT CAUSE SERIOUS
INJURY!
Information for preventing damage to
equipment.
Owner's Record
Installation Date:
Model:
Installer's Name:
Address:
Telephone:
Serial #:
This information may be required for service and warranty.
COMPLETE AND RETURN WARRANTY CARD
(ENCLOSED INSIDE)
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Table of Contents
Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Pearl Whirlpool Bath System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Whirlpool Jets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Air Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Suction Return System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back Massage System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PearlAir System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
In-Line Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Skirts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Mood Light(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Bath Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Valve & Hand Held Spray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Whirlpool On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How To Use Your Whirlpool Bath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Water Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Filling the Tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Turning on the Whirlpool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Tuning your Whirlpool for Personal Pleasure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Bath Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hints from Pearl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
User Maintenance Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cleaning the Tub Surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Commercial Installation (cleaning) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cleaning the Pump and Plumbing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Minor Scratches and Scuffs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Major Repair to the Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Jet Hardware Wrench. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Trouble Shooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Description of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dear Homeowner,
Thank you for choosing Pearl. The minute you sit back and relax in your new bath you'll see and feel the difference.
In your Pearl whirlpool, jets are strategically placed to create a soothing, swirling flow of relaxing water. It's True
Whirlpool® action you'll only experience in a Pearl.
Relax and enjoy!! There's only one True Whirlpool® Pearl.
Sincerely,
Pearl Baths, Inc.
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PEARL WHIRLPOOL BATH SYSTEM
Series-S (Standard Feature) O (An Option) NA (Not Available)
PUMP
Essence - S Designer - S Classic - S
Our commercial quality pump is the heart of your whirlpool system. The pump
is positioned on a specially designed cantilevered mounting base. It helps isolate
and dampen vibration and noise, adding to your comfort and pleasure. The
pump can (at times) take a minute or two to prime and begin water circulation.
PATENTED WHIRLPOOL JETS
Essence - S Designer - S Classic - S
Pearl Whirlpool Bathtubs are not ordinary jetted tubs. Jet location in our tubs is
designed to give you the very best in whirlpool bathing. Shown in fig. 1 is our
Venturi jet. The nozzle is directionally adjustable and turns
°
over a 30 range.
fig. 1
AIR VOLUME CONTROLS
Essence - S Designer - S Classic - S
Each jet is moving approximately 30 gallons of water per minute. The more air
that is introduced into the flow of water, the deeper the massage. The amount of
air is regulated by the air control knobs. Two air controls, (as shown in fig. 2) are
located inside the tub. One knob controls a single jet. The other controls one or
two whirlpool jets, depending on your model.
fig. 2
Do not fill the tub above the air controls or overflow.
PATENTED SAFETY SUCTION RETURN SYSTEM
Essence - S Designer - S Classic - S
This fitting allows water to return from the tub to the pump. The protective lou-
vered screen prevents foreign objects from entering the pump. Do not use the
whirlpool bath if protective cover is missing. Do not remove the protective
louvered cover (fig. 3). Keep the cover of the return fitting clean. An obstructed
cover reduces the whirlpool action and may cause damage to the pump. To clean,
remove any hair or debris and wash cover with a soft brush and soap. If block-
age occurs, such as a foot, or hand too close to the return fitting, the pump instant-
ly disengages and stops the whirlpool action until the obstruction is removed.
Please do not be alarmed. This is a safety feature designed for your protection.
fig. 3
BACK MASSAGE SYSTEM/COMFORT PACKAGE
Essence - S Designer - O* (Selected Models) Classic - O (Selected Models)
* Not available with PearlAir System
Comprised of six rotating jets on ES and DS (8 on the Andorra), and four rotating
jets on the CS, these ergonomically positioned jets provide a stimulating massage
action to those sore tired muscles. The intensity of these rotating jets can be
adjusted by turning the diverter valve located on the side of the bath (fig. 4).
TM
PEARLAIR SYSTEM
Essence - NA Designer - O* (Selected Models) Classic - NA
* Not available with Back Massage System
Off Position
Comprised of 10-14 air injectors (depending on the size of the whirlpool) these
strategically placed bottom air jets provide a stimulating massage action. The
system features a variable speed blower.
Note: 1/4 turn to open
back massage jets
fig. 4
3
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IN-LINE HEATER
Essence - S
Designer - O*
Classic - O
* Not available with PearlAir System and the Ducetta
The In-Line Heater (fig. 5) is designed to maintain the starting water temperature.
The heater is not a substitute for an adequately sized water heater. Proper water
heater size should be determined by a plumber prior to the whirlpool installation.
During bathing, it is normal to experience an impression that the water is cooling.
This is the result of the body becoming acclimated to the water temperature. You
may want to purchase a water thermometer to verify actual temperature. THE
HEATER MUST HAVE A SEPARATE 20 AMP LINE (GFCI PROTECTED).
High Limit Reset Button
The heater includes an exclusive High Limit Reset. This limit control will not
"false trip" from hot tap water. It will only turn the heater off if the thermostat
fails. See instruction on heater for resetting high limit switch. If the High Limit
trips frequently, call our Technical Service Department (fig. 5).
On/Off Indicator Light
This light turns on when the heater is in operation. When water has reached tem-
perature set on thermostat control, the light will cycle on and off as heater main-
tains indicated temperature (fig. 5).
fig. 5
Safety Features
In addition to the thermostat control and High Limit Reset Button, the heater is
also equipped with a built-in pressure switch. This switch will not allow the
heater to turn on if the pump is not running.
The thermostat is preset and not adjustable. Water tempera-
ture should never exceed 104° F. (40°C). Prolonged use in
water temperature higher than this could induce hyperthermia. Hyperthermia
occurs when the internal temperature of the body reaches a level several degrees
above the normal body temperature of 98.6°F. The symptoms of hyperthermia
include an increase in the internal temperature of the body, dizziness, lethargy,
drowsiness, and fainting. The effects of hyperthermia include failure to perceive
heat, failure to recognize the need to and the physical inability to exit the tub,
unawareness of impending hazard and fetal damage to pregnant women. The
effects of hyperthermia could include unconsciousness resulting in the danger of
drowning.
Skirt without panel
Skirt with panel
fig. 6a
The use of alcohol, drugs or medication can greatly increase
the risk of hyperthermia.
SKIRT WITH REMOVABLE PANEL - Field Installed
Skirt without panel
Skirt with panel
Essence - NA
Designer - NA
Classic - O*
* Available on rectangular drop in units.
The front skirt is installed permanently in place by the installer. The panel can be
pulled out (Fig. 6a) to service the pump.
fig. 6b
fig. 6c
INTEGRAL FLANGE & SKIRT WITH REMOVABLE PANEL
Essence - NA
Designer - S*
Classic - S**/O***
* Designer Series Models Standard, Metropolitan & Tranquil (Fig. 6c).
** Standard on Classic Series IFS Whirlpool Models.
***An Optional Removable Panel on IFS Tub Only Models (Fig. 6b).
The skirt and panel are standard features on these models. To remove the access
panel, use the supplied suction cup to release one side of the panel at a time. Do
not pull from the center of the panel.
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BATH WASTE
Essence - S
Designer - S
Classic - O
The high quality bath waste that is included with your Pearl is cable operated, not
the common linkage type found in most tubs which are subject to clogging prob-
lems. The drain plug has an adjustable screw and locking nut to vary the overall
length of the plug. If the bath waste drain does not seal, turn in the screw and
retighten the locking nut (fig. 7).
VALVES & HAND HELD SPRAY
Essence - S*
Designer - NA
Classic - NA
fig. 7
(* Except the Wisteria)
All Pearl Essence Series units, except the Wisteria, have these features. Designed
for convenience and function, yet sculpted into their own special place. The
spray is adjustable on the spray head itself, from full spray to stream. Push the
diverter down to change from tub fill to hand held spray. The valves are ceram-
1
ic requiring only a ⁄
4
turn for on/off operation (fig. 8).
IMPORTANT
Proper installation of the connecting lines from the valves to the fill spout and
hand held spray, in compliance with local codes is the responsibility of the
installer. A vacuum breaker and/or temperature balanced valve may be
required. Pearl Baths, Inc. does not warrant connections of water supply fit-
tings and piping, fill systems or drain/overflow systems. Nor is it responsible
for damage to the bath or home which occurs during any installation proce-
dure.
fig. 8
MOOD LIGHTS
Essence - O Designer - O Classic - O
ALL SYSTEMS EXCEPT THOSE UTILIZING SMART-TOUCH CONTROL
One light - 5 different colored lenses.
Two lights -10 colored lenses (2 of each color).
Mood lights are controlled by a remote wall switch.
CHANGING LENS OR BULB:
Danger of electrical shock: Before changing a lens or bulb,
drain tub and disconnect power.
1) Remove lens with special tool furnished.
2) Pull bulb straight out.
3) Gently push in new bulb.
4) Make certain that the "O" ring is in place.
5) Replace lens with tool.
6) Tighten with tool to align with notch.
These miniature light bulbs are available at lighting and hardware stores.
(12 Volt- 10 Watt)
SMART-TOUCH CONTROL SYSTEMS
One light or two lights - LED bulbs (not serviceable by the homeowner).
Mood lights are controlled by the Smart-Touch control. See page 7, Turning the
Bath Lighting On and Setting the Lighting Options, for information on how to
operates these lights.
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WHIRLPOOL ON/OFF
AIR SWITCH PUMP CONTROL
Essence - NA Designer - NA Classic - S
The air switch pump control (fig. 9a) allows on/off control operations from with-
in the tub.
fig. 9a
SENSATOUCH™ ELECTRONIC WHIRLPOOL CONTROL
Essence - NA Designer - S Classic - O
The SensaTouch electronic control (fig. 9b) allows touch on/off operation from
within the tub when water entirely covers the low water shut off button, (fig. 9c)
located near the highest jet. The low water shut off also protects the pump from
operating without water in the tub. This control includes an integral 20 minute
timing function. If wall switch is required by code, it should be left on at all
times.
MULTISPEED PUMP AND CONTROL
Essence - NA Designer - O Classic - O
fig. 9b
Electronic control features on/off operation from within the tub when water is above
sensing button. An integral 20 minute timing function is included. The Multispeed
control (fig. 9d) allows the bather the choice of their own speed.
• Press
to start the whirlpool. Press again to turn off.
• Press and hold to change speeds. Press and hold through all speeds for mas-
sage mode.
• Whirlpool will turn off by pressing the button a second time or automatically
after 20 minutes of operation. (Built in timer)
• Red light flashes four times if the water level in the tub is too low. Motor oper-
ates only when water is 2" over the highest whirlpool jet. A low water shut off
near this jet protects the pump from operating without water.
fig. 9c
SMART-TOUCH CONTROL
Essence - S Designer - S*/O*
Classic - NA
* Standard on Ducetta. Comes with optional Back Massage and PearlAir.
Note: Not all controller features work with every model of bath. To determine the model
and accessories included with your bath, consult the documentation supplied
with it. The accessories included with your bath at the time of purchase determine
which controller features you can use.
fig. 9d
Controller Operating Instructions
It is highly recommended that you familiarize yourself with the con-
troller features (fig. 9e & 9f) and read all the instructions before oper-
ating the controller. Unless otherwise stated, you should proceed
through the operating instructions in the order provide and in accor-
dance with the accessories available with your tub.
Note: When the controller is initially powered up, the LCD and control but-
tons light up. After a few moments, “Config” appears on the LCD followed
by a number (for example, #10). The number is a code identifying the acces-
sories (pump, blower, lighting) included with your bath and is used for serv-
icing (do not attempt to service the controller yourself). “Pearl Baths” then
fig. 9e
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appears on the LCD, indicating that the controller is ready to operate. In the unlikely event that a system error exists, the
associated error code is displayed on the LCD before “Pearl Baths” is displayed.
When the bath is not in use, the LCD and control button lights go out; they light up again at the touch of a button. “Pearl
Baths” remains displayed on the LCD until the controller detects water. When the bath is idle, the Dry Cycle may auto-
matically activate. The Dry Cycle is available on all bath models equipped with a blower and is automatically activated
20 minutes after the controller has detected that no water is present in the bath.
Fill the bath with water. Once the controller detects the appropriate level of bath water, the Pearl Logo, LCD and
control buttons light up, and the message “System Ready” appears on the LCD. This indicates that the bath con-
trols can be set. At this point, you can choose to set the Water Temperature Display preference and/or operate the
jetted bath. For more information, see the appropriate sections below.
Controller Features
Function
Availability
Pearl Logo
•
Lights up when water is detected in the tub.
•
•
Included with all models. Water is
detected at a level above the highest
jet.
LCD
•
Displays the water temperature in Fahrenheit or
Celsius (°F or °C)
Included with all models.
•
•
Displays options for all accessories.
Displays error codes which are used for servicing.
Do not attempt to service the controller yourself.
On / Off
•
•
•
Sets the Timer run time for the pump and blower.
Turns on/off the accessories included with your bath.
Sets the water temperature display preference (°F
or °C).
•
Included with all models.
Select
•
•
Allows you to scroll through the accessories list on
the LCD.
•
•
Included with all models.
Included with all models.
Massage
Up / Down
Activates Massage mode.
•
•
Adjusts the operating speed of the pump and blower.
Speed options range from SP6 (high) to SP1 (low).
Adjusts the intensity of the underwater light. Light
intensity ranges from Lt6 (high) to Lt1 (low).
•
•
Included with all models.
Available only for models with an under-
water light.
fig. 9f
Setting the Water Temperature Display Unit Preferences
Note: By default, the water temperature is displayed in units (°F or °C) typical of your area. Setting the Water Temperature
Display Unit Preference is optional, but if you wish to, you must do so after filling the bath with an adequate
amount of water, but before setting any other controls. The Water Temperature Display Unit Preference only has to
be set once, as it is permanently stored in the controller’s memory.
1. Observe the LCD and press and hold the On/Off button. Continue to press and hold the button (for about 10
to 15 seconds) while the LCD cycles through the available Timer settings and until it eventually displays an
alternately flashing "Degree F" (Fahrenheit) and "Degree C" (Celsius).
2. Release the On/Off button when either the "°C" or "°F" is displayed, depending on your preference.
Turning the Bath Lighting On and Setting the Lighting Options
Note: You can turn on the bath lighting and set the lighting options before or after setting the Timer. The light opera-
tion time is independent of the Timer setting. Once set, the lighting will operate for 30 minutes; however, when
the controller no longer detects water in the bath, the light operation is automatically reset to 30 minutes.
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1. Observe the LCD and press the Select button. “Light Off” appears on the LCD.
2. Use the On/Off button to turn the jetted bath lighting on.
3. Use the Up and Down buttons to increase or decrease the intensity of the lighting, respectively. The light inten-
sity ranges between Lt6 (high) and Lt1 (low). By default, the light intensity is set to the highest intensity (Lt6).
Press and hold the Up and Down buttons to cycle to the higher or lower intensity settings.
4. Release the Up or Down button when the LCD displays your desired selection.
Setting the Timer
Note: You must set the Timer before you can operate the blower.
1. Observe the LCD and press and hold the On/Off button. Continue to press and hold the button while the LCD
cycles through the available Timer settings: 20, 25 or 30 minutes.
2. Release the control when the number of minutes you would like the Timer to run is displayed on the LCD. The
LCD alternately flashes the elapsed Timer run time and the water temperature (when water is present in the
bath).
Starting the Variable-Speed Pump or Blower, Adjusting Operating Speed and Activating the Massage Option
Note: A variable-speed pump or blower operates at six speeds ranging between Sp6 (high) and Sp1 (low).
1. Observe the LCD and alternately press and release or hold the Select button until the LCD displays the pump
or blower identifier. The pump or blower identifier as well as its operating state appears on the LCD, as follows:
Blower Off.
2. To start the pump or blower, observe the LCD and press the On/Off button to set the operating state to On. The
pump or blower starts at a default intermediate speed of SP3.
3. To adjust the operating speed of the pump or blower, observe the LCD then press and hold the Up or Down but-
tons to increase or decrease the speed, respectively.
4. To activate the Massage option, observe the LCD and alternately press and release or hold the Select button until
the LCD displays the pump or blower identifier. Press the Massage button. The pump or blower identifier as
well as the operating state “Pulse” appears on the LCD. It is not necessary to first set the pump or blower oper-
ating state to On before activating the Massage option. You can simply press the Massage button when the pump
or blower is OFF and the pump or blower starts in Massage mode.
Pausing and Resuming Bath Operations
You can pause and resume the bath operations as follows (the underwater light, if present and operating, remains
lit while the bath is in Pause Mode).
1. To pause bath operations, observe the LCD and press and hold the On/Off button until “Pause Mode” appears
on the LCD.
2. To resume bath operations, press the On/Off button. “Resume Bath” appears briefly on the LCD.
Turning Off the Bath Controls
You turn off the light or pump and blower one at a time or all at once. To turn off the accessories one at a time:
1. Observe the LCD and alternately press and release or hold the Select button until the LCD displays the light,
pump or blower identifier. The light, pump or blower identifier as well as its operating state appears on the
LCD.
2. Press the On/Off button to set the operating state of the light, pump or blower to Off.
To turn off all the accessories, including the timer but excluding the light, at the same time:
1. Observe the LCD and press the On/Off button. All operating accessories except the light stop and “System Off”
appears on the LCD.
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HOW TO USE YOUR WHIRLPOOL BATH
Before taking your first bath, read and apply the "Important Safety Instructions" on Page 1.
To reduce the risk of injury, do not permit children to use the whirlpool unless they are closely
supervised at all times. Those requiring supervision for any reason, should never be allowed to
use the whirlpool unattended. Persons under a doctor's care, pregnant women, persons with high blood pressure,
heart disease, diabetes, or any serious illness, should not use a whirlpool without prior consultation with their
physician. Never use a whirlpool while under the influence of any drugs or alcohol.
Do not use the whirlpool if protective cover is not installed on the suction intake. Keep foreign objects, including
hair, away from the suction intake as they could block the intake or get caught in it. For comfort and safety, per-
sons with long hair should tie their hair in a bun to keep it out of the water and away from the suction fitting.
Never place your head below the surface of the water.
TIME TO RELAX
It's time to relax, unwind, daydream, meditate, etc. Taking a whirlpool should put no pressure on you. Lay back
and relax while the effervescent whirlpool action works on your body and floats your cares away.
WATER TEMPERATURE
Warm to moderately hot water is ideal for a relaxing and comfortable whirlpool bath. That temperature is some-
place between 100° F and 102° F. The maximum water temperature should never exceed 104° F. If you're inter-
ested in knowing the exact temperature of the water, a thermometer can be purchased at a pool and spa shop, or
if your system uses the Smart-Touch control the LCD displays the temperature when the system is on. Try cooler
water for an invigorating whirlpool.
Temperatures exceeding 104°F may induce hyperthermia. Hyperthermia occurs when the internal temperature of
the body reaches a level several degrees above normal body temperature of 98.6° F. The effects of hyperthermia
include; failure to perceive heat, failure to recognize the need to exit the whirlpool and unawareness of pending
hazards.
FILLING THE TUB
When the tub is filled with water above the highest jet, step in and sit down before turning the whirlpool on. Do
not fill over the air controls or bath waste handles. We recommend this procedure for two reasons. Some switch-
ing systems will not work unless the bather is in the whirlpool and the action of the water can alter your sense of
touch and balance as your foot "seeks" the bottom of the tub.
TURNING ON THE WHIRLPOOL
Turn on the pump by pressing or touching your control as described previously on pages 6, 7 and 8. The pump
can take, at times, a minute or two to prime and begin to circulate the water.
TUNING YOUR WHIRLPOOL FOR PERSONAL PLEASURE
The whirlpool may be set to your personal preferences. The air controls in the open position, turned fully clock-
wise, will provide a more vigorous water action. Turning them counter clockwise softens the effect. (see Air
Volume Control on page 3, fig. 2). The Whirlpool Jets (page 3, fig. 1) are adjustable and changing their positions
can effect the whirlpool action. Generally, when the nozzle is centered, the strongest whirlpool is created. Turning
the nozzles downward and more towards the center of the whirlpool bath, slows down the action.
BATH ADDITIVES
A drop or two of a biodegradable liquid soap, such as Basic H by Shaklee is enjoyable in a whirlpool bath, but a
drop too much will cover you with bubbles and overflow onto the floor. Most people enjoy having a few bubbles
floating around them. Pearl does not recommend using use oil based products because the oil will settle in the
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whirlpool system. (The oil can also create an environment conducive to bacterial growth.) However, if you
choose to use oil based additives, you must clean the system as outlined on the following page immediately after
use. Bath Shops have a variety of products usable in your whirlpool bath, that do not contain oil. They have many
fragrances that can enhance your whirlpool pleasure. Epsom Salts can be used in your whirlpool, but there are
other mineral salts available that can also help relieve aches and pains. If you do not have a Bath Shop in your
neighborhood, ask your pharmacist or a consultant at a Cosmetics Center for these products. Be sure that any
items you select for your bathing pleasure do not contain OIL ADDITIVES!
Enjoy your whirlpool...There is no finer whirlpool made than a Pearl Whirlpool...It is the only one that is patterned
after those used in hospitals and athletic departments.
HINTS FROM PEARL
Apple cider vinegar can help relieve achy muscles or flaky, itchy skin. It will both relax and invigorate your body
when one cup is added to your whirlpool bath. The odor from the vinegar will only remain a few minutes. You
will feel squeaky clean. The vinegar is also helpful in keeping the whirlpool system clean.
Try this! Massage the soles of your feet, one at a time, directly in front of a jet, but not so close that the whirlpool
stops activating. Reflexologists say that there are nerve endings on the bottom of your feet that affect every part
of your body. And it feels great!!
The best time to trap that moisture in your skin is immediately after using the whirlpool. An inexpensive and very
effective moisturizer is petroleum jelly. After bathing, while the body is still wet, rub in a little amount of the jelly.
Continue wetting body until the jelly is spread evenly and does not appear greasy. Many exclusive health spas
use this method. You will be surprised at how soft and smooth your skin feels. Remember, it will not stay greasy
if you keep adding water.
How about a facial? This is a good time for it unless you are sharing your whirlpool. Eggs are readily available
and have been acknowledged as skin beautifiers for centuries - for all types of skin. Beat an egg until frothy, apply
to face and neck. It will draw out impurities and refine the pores as it dries. Egg yolk, lightly beaten with a fork,
then smoothed on skin and allowed to dry, is a comfortably gentle skin firmer for dry or normal skin.
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USER MAINTENANCE INSTRUCTIONS
CLEANING THE TUB SURFACE
Proper care and maintenance will preserve the high gloss acrylic finish.
1. To properly clean the surface, wipe with a soft damp cloth, or sponge, using household soap or liquid deter-
gent. The acrylic manufacturer recommends New Liquid Spic and Span for cleaning.
2. DO NOT use any cleaning products containing abrasives or solvents since these could dull the brilliant sur-
face. HARSH CHEMICALS SHOULD NOT BE USED ON THE SURFACE.
3. The jets can be removed for cleaning. Use wrench provided with the tub. Do not remove the protective cover
on the suction return for cleaning. The only time the protective cover is removed is to replace the decorative
ring.
4. Alcohol may be used to remove glue, adhesives, etc. from the surface.
COMMERCIAL INSTALLATION (CLEANING)
In commercial installations, call Technical Service at (800) 851-5375 or (763) 424-3335 for specific cleaning instruc-
tions.
CLEANING THE PUMP AND PLUMBING SYSTEM
After the tub is installed and ready to use, remove all construction debris and clean the tub and pump system.
Clean the the pump and plumbing system before the first use and every month thereafter, regardless of utilization.
This is easily done as follows:
1. Set air control knobs to the closed position (turn counter clockwise).
2. Using hot water only, fill the tub to at least 2 inches above the highest jet.
3. Add 2 tablespoons of low sudsing automatic dishwasher detergent such as Calgonite or Cascade. Every other
month use 1/2 cup of household bleach for cleaning the system.
4. Operate whirlpool for 20 minutes.
5. When the pump system stops, drain the water from the tub.
Caustic drain openers will damage the surface and the pump. Should you experience a clogged
drain, call a plumber to remove the trap for cleaning. Extreme heat from portable heaters and
cigarettes can damage the surface of the tub. We do not recommend the use of oil based bath additives. Epson
salts or other mineral salts may be used in the tub.
MINOR SCRATCHES AND SCUFFS
The procedure to remove light surface scratch or
burnish marks is quite simple. Apply automobile
rubbing compound and lightly buff, then apply
paste wax and lightly buff again. This will return
the original shine.
MAJOR REPAIRS TO THE SURFACE
Should a deep scratch or more serious damage
occur, please call your installation professional.
JET HARDWARE WRENCH
The wrench that is included with your tub is used
to remove hardware for cleaning, replacing or
adjusting the nozzle. Refer to the diagrams below
for how to use this wrench. Again, use no abrasive
cleaners. Use mild detergent and a soft cloth or
sponge when cleaning. Do not remove the cover
on the suction return. This cover is removed only
when replacing the decorative ring (fig. 10).
fig. 10
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TROUBLE SHOOTING GUIDE
SYMPTOM
CAUSE
REMEDY
The whirlpool will not turn on.
• No power to the pump.
• Water level too low.
• Check the power to the GFCI
circuit breaker for the pump.
• Add water until the level sensor
is covered as in fig. 9d on page 6.
The whirlpool has a Smart-Touch • The water level is too low.
control and LOW WATER flashes
• Add water until the Pearl logo
on the control illuminates.
on the digital display.
The pump surges.
• The suction screen may be clogged. • Inspect suction screen for hair or
• The impeller may be clogged.
• Jet nozzle is pointing at return.
other debris.
• Adjust jet nozzle direction.
The pump comes on but does
not move any water.
• Priming.
• It takes about two or three
minutes for the pump to prime.
The pump moves water but at
low pressure or loud noise.
• Air controls are not open.
• The suction screen is clogged.
• Impeller is clogged on pump.
• Open air controls as desired.
• Inspect suction screen for any
debris, clean.
• Inspect pump for debris and clean.
The whirlpool system leaks.
• Damage in shipping, or other
improper handling.
• Contact Technical Service for
help.
The bath water drains very slowly. • Bath waste plug is set too low.
• Remove bath waste plug and
adjust the height by backing out
and tightening the lock nut as in
the set screw fig. 8 page 8.
The bath waste will not stay open • Contact Technical Service for
while draining.
help.
The mood lights will not turn on. • No power to the lights.
• Burned out or broken bulbs.
• Check the power to the GFCI
circuit breaker for the lights.
• Remove the clear light cover and
replace bulbs. Refer to page 6
mood lights.
The in-line heater does not heat
sufficiently.
• No power to the heater.
• Check the power to the GFCI
circuit breaker for the heater.
NOTE: IF ABOVE TROUBLE SHOOTING GUIDE IS INEFFECTIVE, CALL OUR TECHNICAL SERVICE AT
(800) 851-5375 OR (763) 424-3335. PLEASE HAVE THE FOLLOWING INFORMATION READY FOR
THE SERVICE TECHNICIAN:
• Name, address, and telephone number of the person we can contact to set up an appointment.
• The model and serial number of your whirlpool. You will find this information on the cover of the
Owners Manual.
• Have a complete description of the problem to aid the technician in his determination how best to
solve the problem.
REMEMBER: An in-line heater is designed to maintain water temperature, not to substitute for a water heater.
It is common for the heater indicator light to fluctuate on and off in normal operation.
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SALES TERMS AND CONDITIONS
For acrylic surfaces, occasional use of a special acrylic surface
Price Orders are accepted subject to prices in effect at the time
of shipment and prices are subject to change without notice. The
published pricing schedule shows suggested list prices and is
subject to a trade discount as determined by MAAX Inc. (here-
after “MAAX”).
cleaner such as Lumashine or Lumacream will add luster and
protect the finish.
Do not use abrasive cleaners, scrapers, metal brushes, or any
items or products that could scratch or dull the surface.
Orders will be invoiced at the price in effect at the time the
orders are placed. Selling prices may be readjusted without
notice during the year, for instance if transportation costs
increase due to fuel surcharges.
To clean whirlpool piping, prevent residue build-up and extend
the life and performance of whirlpool tubs, we recommend
Mister MAAXTM cleaner, available from all MAAX dealers. When
used monthly, Mister MAAXTM is considered an effective disin-
fectant to clean whirlpool and jet air circulation systems.
Conditions of acceptance The acceptance, shipment or
delivery of any order is conditional upon approval of MAAX's
credit department and upon these sales terms and conditions
applying to the order and not any others, unless specifically
agreed to in writing by MAAX. MAAX reserves the right to
require satisfactory security for performance of the buyer's obli-
gations prior to making shipment on any order. Any sold mer-
chandise remains the property of the seller until full payment is
received.
Terms of payment General payment terms are net 30 days.
A rate of 2% monthly (26.82% per annum, compounded month-
ly) will apply on overdue accounts. No goods will be delivered
to customers not complying with our sales and payment condi-
tions.
If you have any maintenance-related problems, MAAX repre-
sentatives will answer your questions and recommend the best
solutions.
Limited warranty
MAAX offers the following express limited warranty on each of
its products. This warranty extends only to the original
owner/end-user for personal household use. For commercial
uses, additional limitations apply.
MAAX warrants acrylic units to be free from defects in work-
manship and materials under normal use and service for a peri-
od of twenty (20) years (Designer and Essence) or ten (10) years
(Classic) from the initial date of purchase by the owner/end-
user, contractor or builder from an authorized dealer.
Taxes All prices published are exclusive of applicable taxes.
MAAX warrants fiberglass units to be free from defects in work-
manship and materials under normal use and service for a peri-
od of three (3) years from the initial date of purchase by the
owner/end-user, contractor or builder from an authorized deal-
er.
Lost merchandise If, upon receipt, the recipient notices that
certain products are missing, he must immediately notify our
customer service department. The recipient must then indicate
which products are missing on the delivery slip and countersign
it. The enclosed bill of lading allows you to verify shipped and
received merchandise.
MAAX warrants ABS to be free from defects in workmanship
and materials under normal use and service for a period of two
(2) years from the initial date of purchase by the owner/end-
user, contractor or builder from an authorized dealer.
Shipping damage Damage occurring in transit is the
responsibility of the carrier. MAAX will not be held responsible
for shipping damage. The product should be carefully examined
by the user or installer at time of receipt to ensure it is damage
free. If any damage is discovered, it should be noted on the
freight bill, and a claim should be filed against the carrier as soon
as possible.
MAAX warrants polystyrene shower kits, tub wall kits, utility
tubs and accessories to be free from defects in workmanship and
materials under normal use and service for a period of one (1)
year from the initial date of purchase by the owner/end-user,
contractor or builder from an authorized dealer.
MAAX warrants whirlpool motor/pumps to be free from defects
in workmanship and materials under normal use and service for
a period of five (5) years from the initial date of purchase by the
owner/end-user, contractor or builder from an authorized deal-
er.
Inspection of the unit prior to installation is the responsibility of
the installer or building contractor who acts on behalf of the
user, or the user himself. They are responsible for ensuring that
the unit is free of defect or damage. In the event of a problem, the
unit must not be installed. MAAX is not responsible for failures,
costs, damages or claims that could have been discovered,
repaired or avoided by proper inspection and testing prior to
installation.
Returns Merchandise cannot be returned for any reason with-
out written authorization from our customer service depart-
ment. Any returned merchandise shall be liable to a 25% restock-
ing fee and, if necessary, labor costs. MAAX will not accept the
return of a non-custom product or a product that is not white,
either with or without a basic massage system. All transporta-
tion fees shall be paid by the originator.
MAAX warrants blowers to be free from defects in workman-
ship and materials under normal use and service for a period of
five (5) years from the initial date of purchase by the owner/end-
user, contractor or builder from an authorized dealer.
MAAX warrants whirlpool and other bathtub systems to be
free from defects in workmanship and materials under normal
use and service for a period of two (2) years from the initial date
of purchase by the owner/end-user, contractor or builder from
an authorized dealer.
MAAX warrants mirrors and electrical components to be free
from defects in workmanship and materials under normal use
and service for a period of two (2) years from the initial date of
purchase by the owner/end-user, contractor or builder from an
authorized dealer.
Color variations MAAX shall not be responsible for varia-
tions in granite color, wood grain, or color shades in the natural
wood used; or for slight differences in color or texture of the
material delivered in relation to the sample shown or provided
to the purchaser. The purchaser may not use such differences to
obtain a price discount or to cancel the order.
Cancellation The client may not cancel an order after 24
hours from receipt of MAAX’s confirmation. All cancellation
requests must be made by fax and be confirmed by MAAX.
MAAX warrants shower doors (with the exception of model
137795) to be free from defects in workmanship and materials
under normal use and service for a period of ten (10) years from
the initial date of purchase by the owner/end-user, contractor or
builder from an authorized dealer.
MAAX warrants the ceramic cartridges for faucets against any
leak resulting from normal use by the owner/end-user, contrac-
tor or builder for a limited lifetime.
Design and dimensions
MAAX reserves the right to discontinue products at any time or
change specifications and/or design without notice and without
incurring obligation. All dimensions are approximate and sub-
ject to change without prior notice.
MAAX warrants the thermostatic cartridges to be free from
defects in workmanship and materials under normal use and
service for a period of five (5) years from the initial date of pur-
chase by the owner/end-user, contractor or builder from an
authorized dealer.
Maintenance
Regular disinfections provide an effective defense against vari-
ous types of bacteria susceptible of developing in the deposits
that build up over time in all bathtubs and showers.
MAAX warrants shower massage systems to be free from
defects in workmanship and materials under normal use and
service for a period of two (2) years from the initial date of pur-
For daily maintenance cleaning, use a moist cloth and gentle liq-
uid detergent.
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chase by the owner/end-user, contractor or builder from an
authorized dealer.
In any case, MAAX cannot be liable for any amount over and
above the purchase price paid for the product by the
owner/end-user, contractor or builder.
MAAX warrants Steamax systems to be free from defects in
workmanship and materials under normal use and service for a
period of five (5) years, and steam nozzles for two (2) years,
from the initial date of purchase by the owner/end-user, con-
tractor or builder from an authorized dealer.
Commercial Limitations
In addition to the above conditions and limitations, the warran-
ty period for products installed for commercial applications or
used in commercial ventures is of one (1) year from the initial
date of purchase by the owner/end-user, contractor or builder
from an authorized dealer. MAAX is not responsible for loss of
use or profit under any circumstances. If the product is used as a
display, the warranty period begins when the product is placed
on display.
MAAX warrants faucet finishes to be free from defects in work-
manship and materials under normal use and service by the
owner/end-user, contractor or builder.
MAAX offers a lifetime warranty on its Chrome, Polished Brass
and Brushed Nickel finishes.
MAAX warrants medicine cabinets to be free from defects in
workmanship and materials under normal use and service for a
period of ten (10) years from the initial date of purchase by the
owner/end-user, contractor or builder from an authorized deal-
er.
This warranty gives the owner/end-user specific legal rights.
The owner/end-user may also have other rights which vary
from one state and/or province to another.
Warranty service
Any product reported to the authorized dealer or to MAAX as
being defective within the warranty period will be repaired or
replaced (with a product of equal value) at the option of MAAX.
This warranty extends to the original owner/end-user and is not
transferable to a subsequent owner.
In order to obtain service provided under this warranty during
regular business hours, contact the dealer or distributor who
sold the unit, or MAAX directly.
MAAX will provide the warranty service described above when
the following conditions have been met: the failure is of the
nature or type covered by the warranty; the user has informed
an authorized MAAX Agent or Warranty Service Department
representative of the nature of the problem during the warranty
period; conclusive evidence (e.g., proof of purchase or installa-
tion) is provided to the foregoing by the user proving that the
failure occurred or was discovered within the warranty period;
an authorized independent service person or company represen-
tative has been permitted to inspect the product during regular
business hours within a reasonable time after the problem was
reported by the user.
Neither the distributor, authorized MAAX dealer nor or any
other person has been authorized to make any affirmation, rep-
resentation or warranty other than those contained in this war-
ranty; any affirmation, representation or warranty other than
those contained in this warranty shall not be enforceable against
MAAX or any other person.
MAAX reserves the right to modify this warranty at any time, it
being understood that such modification will not alter the war-
ranty conditions applicable at the time of the sale of the products
in question.
MAAX’s warranty obligation shall be discharged upon tender of
replacement or repair. The customer’s refusal to accept the ten-
der terminates MAAX’s warranty obligation.
EFFECTIVE JANUARY 1, 2004
Limitations
MAAX products are certified by one or more of the following
This warranty shall not apply following incorrect operating pro-
cedures, breakage or damages caused by fault, carelessness,
abuse, misuse, misapplication, improper maintenance, alteration
or modification of the unit, as well as chemical or natural corro-
sion, accident, fire, flood, act of God or any other casualty.
certification agencies:
- CSA
- UL
- IAPMO
- ULI
The owner/end-user of the product covered by the present war-
ranty is entirely responsible for its proper installation and elec-
trical wiring. MAAX neither installs nor supervises the installa-
tion, nor hires a contractor for this purpose, and consequently
cannot be held responsible for any default, breakage or damages
caused thereby or resulting thereof, either directly or indirectly.
The owner/end-user must provide access to the components of
the product as described in the installation guide, so that MAAX
can execute the warranty specified herein. If such access is not
available, all expenses to provide said access will be the respon-
sibility of the owner/end-user.
- INTERTEK (ETL)
- WARNOCK HERSEY
- US TESTING
- NAHB
This warranty does not apply to products or equipment not
installed or operated in accordance with instructions supplied
by MAAX and all applicable rules, regulations and legislation
pertaining to such installations.
Certain models are pending approval.
Certification may be ended by MAAX or certification agencies without notice.
MAAX strongly recommends that its products—for example,
but without limitation, shower doors and other items—be
installed by professionals with experience in bathroom products.
Installation of shower doors by an inexperienced person may
result in glass breakage and, consequently, cause personal injury
or death.
MAAX is not liable for any costs, damages or claims resulting
from the purchase of products that do not fit through openings
or existing structures. MAAX is not liable for any costs, damages
or claims resulting from defects that could have been discov-
ered, repaired or avoided by inspection and testing prior to
installation.
MAAX is not liable for personal injuries or death to any person
or for any direct, special, incidental or consequential damage,
loss of time, loss of profits, inconvenience, incidental expenses,
labor or material charges, or any other costs resulting from the
use of the product or equipment or pertaining to the application
of the present warranty, or resulting from the removal or
replacement of any product or element or part covered by this
warranty.
EXCEPT AS OTHERWISE PROVIDED ABOVE, MAAX
MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE OR COMPLI-
ANCE WITH ANY CODE.
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NOTICE INSTALLER:
Underwriters Laboratories and
some state agencies require
that this Owner’s Manual be left
with the home owner or with
the tub after installation.
Important safety instructions,
warranty information and the
product registration card are
contained within.
TAPE THIS PACKET TO
THE TUB OR LEAVE IN
AN OBVIOUS PLACE
Manufactured by:
Pearl Baths, Inc.
rd
9224 73 Avenue North
Minneapolis, MN 55428
Phone: (763) 424-3335
Toll Free: (800) 328-2531
Fax:
(763) 424-9808
www.pearlbaths.com
www.maax.com
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