Platinum Elite Class
Owner’s Manual
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PLATINUM ELITE
CLASS
WWW.ARTESIANSPAS.COM
Part # 11-0086-11
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This manual covers the following spas
PELICAN BAY
PIPER GLEN
DOVE CANYON
QUAIL RIDGE
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TABLE OF CONTENTS
Congratulations.............................................................. 1
Safety Warnings.............................................................. 3
Line Drawing Key........................................................... 5
Spa Configuration and Water Capacities..................... 6
Electrical Requirements and Installation..................... 10
60 Hz Electrical Wiring........................................... 11
50 Hz Electrical Wiring........................................... 13
Spa Start Up.................................................................... 16
Selecting a Location.............................................. 16
Inspection.............................................................. 17
Filling the Spa with Water...................................... 17
Turning the Power On............................................ 19
Verifying Water Circulation..................................... 19
Testing the GFCI Breaker...................................... 19
Priming the Pump.................................................. 20
Water Preparation................................................. 20
in.XM Controller Diagram...................................... 21
IconIntroduction............................................................. 22
Spa Functions ................................................................ 23
Standby Key.......................................................... 25
Pump Keys............................................................ 25
Light Key................................................................ 26
Basic Programming........................................................ 27
Program Key.......................................................... 27
Setting the Time..................................................... 27
Setting Filter Cycle Start Time............................... 27
Setting Filter Cycle Duration.................................. 27
Filter Cycle Frequency........................................... 28
Setting Economy Mode......................................... 28
Setting Economy Start Time.................................. 28
Setting Economy End Time................................... 28
Setting Temperature Unit....................................... 29
Water Temperature Regulation.............................. 29
Cool Down............................................................. 29
Smart Winter Mode................................................ 29
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TABLE OF CONTENTS cont....
Maintaining Your Spa............................................... 30
Draining Your Spa............................................ 30
Pillow Care...................................................... 30
Jet Care........................................................... 31
Removing, Installing, and Cleaning Filters...... 32
Winterizing Your Spa....................................... 33
Replacing the Light Bulb.................................. 33
Spa Cabinet Care............................................ 34
Cleaning Your Spa Interior............................... 34
Cover Care...................................................... 35
Chemical Treatment of Water.......................... 36
WaterChemistry........................................................ 37
Water Treatment Glossary............................... 37
Spa Chemicals Glossary.......................................... 42
Maintaining the Proper pH............................... 43
Troubleshooting........................................................ 44
Warranty Information............................................... 51
Interior Spa Diagram................................................ 57
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Congratulations...
Congratulations on the purchase of your new Platinum Elite spa
byArtesian. We know you will enjoy your spa.Although spas are
relaxing and fun, we believe they can be an indispensable part
of a healthy lifestyle. The spa lifestyle is one that encourages
health and well-being.
Owning a spa brings some responsibility. With proper care, your
spa will provide years of enjoyment and therapy for your family
and friends. Please take time to read and understand all of the
instructions provided before you install your Artesian spa. This
owner’s manual is meant to be a supplement to the training you
should receive from your dealer when you purchase and start up
your spa for the first time.
Please remember your spa is a powerful piece of electrical
equipment. It is extremely important that you have it properly
installed to ensure safe use. This manual explains safety
precautions, installation instructions, and operating and
maintenance procedures. If you have any questions regarding
this manual, please call your competent Artesian spa dealer,
who will be happy to further assist you.
Before you do anything else, make sure you
register your new Artesian spa.
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For your future reference and convenience, please record the Se-
rial and Model number along with the installation date in the spaces
provided below. STORE THIS MANUAL WHERE YOU CAN EAS-
ILY FIND IT WHEN NEEDED. The serial and model numbers are
mounted on the base of the equipment enclosure area, as shown
below.
Spa Serial Number_____________________________________
Spa Model Number_____________________________________
Spa Installation Date____________________________________
Dealer Name, Address, and Telephone Number
____________________________________________________
____________________________________________________
____________________________________________________
Diagram of Where to Find Serial Number
Serial Number Information
2
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SAFETY WARNINGS
PLEASE TAKE THE TIME TO READ ALL OF THESE WARNINGS AND
CAUTIONS PRIOR TO USING YOUR SPA
PLEASE, be a responsible spa owner. When installing and using this
spa, always adhere to basic safety precautions. Be sure to list emergency
telephone numbers at the telephone nearest the spa, including physician,
hospital, ambulance, police, and the fire department. Be certain to explain
safety precautions to all new or occasional users of your spa. Remember,
they may not be aware of the possible risks associated with the spa water
temperature.
Have at least one family member learn CPR (cardiopulmonary resuscita-
tion). IT COULD SAVE A LIFE!
1. READ AND FOLLOW ALL INSTRUCTIONS!
2. WARNING - To reduce the risk of injury, do not permit children to use
this product unless they are closely supervised at all times.
3. A wire connector is provided on this unit to connect a minimum 8 AWG
(8.4 mm ) solid copper conductor between this unit and any metal
equipment, metal enclosures of electrical equipment, metal water pipe, or
conduit within 5 feet (1.5 m) of the unit.
4. DANGER - Risk of Accidental Drowning - Extreme caution must be
exercised to prevent unauthorized access by children. To avoid accidents,
ensure that children cannot use this spa unless they are supervised at all
times.
5. DANGER - Risk of Injury - The suction fittings in this area are sized
to match the specific water flow created by the pump. Should the need
arise to replace the suction fittings or the pump, be sure the flow rates are
compatible.
Never operate spa if the suction fittings are broken or missing. Never re-
place a suction fitting with one rated less than the flow rate marked on the
original suction fitting.
6. DANGER - Risk of Electrical Shock - Install at least 5 feet (1.5 m) from
all metal surfaces. As an alternative, a spa may be within 5 feet of metal
surfaces if each metal surface is permanently connected by a minimum 8
AWG (8.4 mm ) solid copper conductor to the wire connector on the ter-
minal box that is provided for this purpose.
7. DANGER - Risk of Electric Shock - Do not permit any electrical appli-
ance such as a light, telephone, radio, or television, within 5 feet (1.5 m)
of a spa.
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SAFETY WARNINGS cont...
8. WARNING - To reduce the risk of injury:
a) The water in a spa should never exceed 40ºC (104ºF). Water tempera-
tures between 38ºC (100ºF) and 40ºC are considered safe for a healthy
adult. Lower water temperatures are recommended for young children
and when spa use exceeds 10 minutes.
b) Since excessive water temperatures have a high potential for causing
fetal damage during the early months of pregnancy, pregnant or possibly
pregnant women should limit spa water temperatures to 38ºC (100ºF).
c) Before entering a spa, the user should measure the water temperature
with an accurate thermometer since the tolerance of water temperature
regulating devices varies.
d) The use of alcohol, drugs, or medication before or during spa use may
lead to unconsciousness with the possibility of drowning.
e) Obese persons and persons with a history of heart disease, low or high
blood pressure, circulatory system problems, or diabetes should consult a
physician before using a spa.
f) Persons using medication should consult a physician before using a
spa since some medication may induce drowsiness while other medica-
tion may affect heart rate, blood pressure, and circulation.
AUDIO COMPONENT WARNINGS
Spas equipped with the Audio system should follow these guide-
lines for safety:
1. CAUTION - Risk of Electrical Shock - Do not leave compartment door
open.
2. CAUTION - Risk of Electrical Shock - Replace components only with
identical components.
3. Do not operate the audio controls while inside the spa.
4. WARNING - Prevent Electrocution - Do not connect any auxiliary
components (for example cable, additional speakers, headphones, ad-
ditional audio/video components, etc.) to the system.
5. These units are not provided with an outdoor antennae; when provided,
it should be installed in accordance with Article 810 of the National Electri-
cal Code, ANSI/NFPA 70.
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6. Do not service this product yourself as opening or removing covers
may expose you to dangerous voltage or other risk of injury. Refer all ser-
vicing to qualified service personnel.
KEEP THESE SAFETY INSTRUCTIONS IN A CONVENIENT AND
READILY ACCESSIBLE LOCATION!!
LINE DRAWING KEY
Name of Component
Symbol for Component
5” Helix DIirect W / ESC
5” Helix MSSG W / ESC
5” Helix Roto W / ESC
3” Helix Roto W /ESC
2” Helix Direct
Helix Whirlpool
7” Jumbo Storm Massage W / ESC
Jet Floor Sweeper
Ozone / Drain Jet SS
Line Drawings may not be exact models of your particular spa.
Certain options may be shown that are not included on your spa.
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SPA CONFIGURATION AND WATER CAPACITY
PELICAN BAY
Volume
550 gal
2082 l
Weight (dry/filled)
Dimensions
Control
1170/5755 lbs
108x92x37in
in.XM
531/2610 kg
274x234x94 cm
in.XM
Heater
4kW in.THERM
3.6kW in.THERM
Circulation System Laing Hi-Flo
Laing Hi-Flo
Ozone
CD
2
1
CD
2
1
Cartridge Filter
Disposable Filter
6” Waterfall
2
2
6
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SPA CONFIGURATION AND WATER CAPACITY
PIPER GLEN
Volume
505 gal
1514 l
Weight (dry/filled)
Dimensions
Control
1120/5330 lbs
92x92x37in
in.XM
508/2418 kg
234x234x94 cm
in.XM
Heater
4kW in.THERM
3.6kW in.THERM
Circulation System Laing Hi-Flo
Laing Hi-Flo
Ozone
in.Zone, CD
in.Zone, CD
Cartridge Filter
Disposable Filter
6” Waterfall
2
1
2
2
1
2
7
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SPA CONFIGURATION AND WATER CAPACITY
QUAIL RIDGE
Volume
345 gal
1174 l
Weight (dry/filled)
Dimensions
Control
900/3776 lbs
92x79x34in
in.XM
408/1713 kg
234x196x86 cm
in.XM
Heater
4kW in.THERM
3.6kW in.THERM
Circulation System Laing Hi-Flo
Laing Hi-Flo
Ozone
CD
2
1
CD
2
1
Cartridge Filter
Disposable Filter
6” Waterfall
2
2
8
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SPA CONFIGURATION AND WATER CAPACITY
DOVE CANYON
Volume
475 gal
1514 l
Weight (dry/filled)
Dimensions
Control
1050/5010 lbs
92x92x37in
in.XM
476/2272 kg
234x234x94 cm
in.XM
Heater
4kW in.THERM
3.6kW in.THERM
Circulation System Laing Hi-Flo
Laing Hi-Flo
Ozone
CD
2
1
CD
2
1
Cartridge Filter
Disposable Filter
6” Waterfall
2
2
9
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ELECTRICAL REQUIREMENTS
AND INSTALLATION
The following information is provided for hooking up electrical supply to
your new spa. A qualified, licensed, electrician must perform this work.
Failure to follow these instructions will terminate all warranty coverage
and can cause serious injury or death.
Your 60 Hz Artesian spa is preset at the factory to run on 240V with a
48 amp input. This feature gives you the most performance out of your
spa. This will require a 240V, 60-amp GFCI If a 60-amp service is not
available, your spa can be made to run with 32 or 40 amps input rating.
Press the SELECT key on the spa control pack to change the input rat-
ing.
Your export 50 Hz Artesian spa is preset out of factory to run 230V-
240V 3 wires 30 amp max input. This product must always be con-
nected to residual current device (RCD) having a trip current of not more
than 30 mA.
ELECTRICAL WIRING
WARNING: Your spa must be wired by a certified electrician and
according to these instructions. Failure to do so will terminate all
warranties and all listings from the independent listing facility.
1) The Platinum Elite Class Spa requires a 240 VAC dedicated system.
The spa must be hard wired to the power supply, with no plug-in connec-
tions, extension cords, or sharing of service.
2) The spa requires that you run 6 (10 mm²) or 8 (8.4 mm²) AWG copper
wire, depending on the GFCI size. Do Not Use Aluminum Wire.
3) The power supply must have a suitable Ground Fault Circuit Inter-
rupter (GFCI), according to Section 422-20 of the National Electrical
Code, ANSI/NFPA 70-7987 or other national installation requirement
with a residual current device (RCD) having a trip current of not more
than 30 mA. This could be used as the shut-off switch, which must be
installed in plain view of the spa. This electrical service must be readily
accessible to the spa occupants, but must not be within 5 feet of the
spa.
4) Use only non-metallic conduit and fittings when installing power to
the spa.
5) After your spa has been positioned, route lines through the knockout
on the left or right front corner of the spa.
6) Connect the power to the spa.
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50Hz Electrical Wiring Diagram
Pack Terminal Block from GFCI
MUST BE DONE BY A CERTIFIED ELECTRICIAN
1) The black and red wires from the main electrical box* must be con-
nected to the input lugs in the GFCI.
2) The white wire from the main electrical box* must be connected to the
dedicated neutral bar inside the GFCI box.
3) The green or copper wire from the main electrical box* must be con-
nected to a separate dedicated ground bar inside the GFCI box.
4) The red and white wires from the spa connect to the GFCI breaker
output terminals.
5) The white wire from the spa must connect to the center load terminal
ON THE GFCI BREAKER, usually behind the white pig-tail on the breaker
itself
6) The white pig-tail from the GFCI breaker must connect to the dedicated
ground bus inside the GFCI breaker box.
7) The green or copper wire from the spa must connect to the dedicated
ground bus inside the GFCI box.
*Main electrical box refers to the house distribution panel and not the
GFCI
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Electrical wiring
Main electrical box
GFCI panel
Warning!
"For units for use in other than single-family dwellings, a clearly labeled
emergency switch shall be provided as part of the installation. The switch
shall be readily accessible to the occupants and shall be installed at least
5 feet (1.52 m) away, adjacent to, and within sight of the unit".
For 240 VAC (*3 wires)
For 240 VAC (4 wires)
*If connected to a 3 wire
system (without neutral), all
120 VAC components will
not work.
Correct wiring of the
electrical service box,
GFCI, and pack terminal
block is essential.
Call an electrician if
necessary.
12
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Electrical wiring 50 Hz
Warning!
This product must always be connected to a circuit protected by a residual-current
device (RCD) having a rated operating residual-current not exceeding 30 mA.
Proper wiring of the electrical service box, RCD and in.xm.ce terminal block is
essential!
Check your electrical code for local regulations. Only copper wire should be used,
never aluminum.
To install the wiring for the in.xm.ce spa control, you'll need a Phillips screwdriver, a 14
mm (9/16") nut driver or a flat screw-driver. Loosen the 2 screws of the spa pack door
and open it. Remove 200 mm (8") of cable insulation. Strip away 25 mm (1") of each
wire insulation. Pull the cable through the cutout of the box and use an IEC certified
plastic bushing that will maintain the IPX5 rating. Also, the power cord must be in
accordance with the national electrical code of the country in which it's to be installed
and must maintain IPX5 rating. Make sure that only the uncut sheathing is clamped
at this opening. Push the color-coded wires into the terminals as indicated on the
sticker, use the 14 mm (9/16") wrench or flat screwdriver to tighten the bolts on the
terminals. After making sure wire connections are secure, push them back into the
box and close the door. Tighten the 2 screws of the spa pack door.
Connect the bonding conductor
to the bonding lug on thel eft side of the in.xm.ce spa
pack (a grounded electrode conductor shall be used
to connect the equipment grounding conductors).
Important!
CE and UL /CSA parts are
not interchangeable!
This note applies to all in.xm.ce spa packs, in.therm.
ce heating systems & in.link connectors.
Bonding lug
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Electrical wiring 50 Hz
Case 1
Case 2
The installation of electrical
circuit jumpers is needed
in certain input supply
configurations.
In the case of an input supply
wiring for a dual phase system
2 x 230 VAC (16Amax), you'll
need to cut off a portion of the
jumper piece.
Use uncut jumper as supplied
in the case of an input supply
wiring, single-phase 1 x 230
VAC (32Amax).
Proceed as follows:
Use a pair of pliers to firmly
hold the upper half of the metal
jumper, then break off the
other half.
Case 3
Important!
Please note that in a 3-phase
system 1 x 230 VAC (3 x 16A)
No jumper installation
is required.
Safely dispose of the discarded
portion in accordance with the
local waste disposal legislation
in force.
14
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Electrical wiring 50 Hz
1 x 230 VAC (2 x 16A) Dual-phase*
1 x 230 VAC (1 x 32A) Single-phase
1 x 230 VAC (3 x 16A) Three-phase
An IEC certified bushing that will maintain the IPX5 rating must be used. The power
cord must be in accordance with the national electrical code of the country in which
the in.xm.ce is to be installed.
*Dual-phase system: two electrical phases out of a three-phase power system. It's
important to note that on a polyphase power system, all electrical phases must share
the same neutral.
15
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SPA START-UP
Please read each step of the Start-up section prior to doing the
step.
SELECTING A LOCATION
In preparation for installing your new Artesian spa, you should en-
sure that your chosen location meets some minimum guidelines:
1) Place your spa on a surface that is large enough for the entire spa to
fit. Consider the space needed to easily access equipment compartments
and circuit breakers. Remember, all electronics must be kept dry.
2) The spa must be on a solid, level foundation. Recommended: 4 in
cement slab that has cured for at least 72 hours. Your warranty will be
voided if the spa is not properly installed. Structural damage due to an
improper foundation is not covered under warranty.
3) To avoid potential water damage to the skirt and frame, your spa should
be placed on a site where it will not be in the way of water sprinklers.
(4) OUTDOOR SPAS: Consider building codes, electrical and plumbing
codes, desired proximity to house, wind and sun exposure, location of
trees (falling leaves, shade), dressing area, landscaping and lighting when
selecting a location.
5) INDOOR SPAS: Floor surface must have traction to prevent slipping
when wet. A floor drain is optimum. As room humidity will increase be-
cause of the spa, provide ample ventilation to prevent dry rot, mildew and
mold. Use materials that will withstand humidity. There may be a need for
cross-ventilation fans and/or dehumidifiers. The spa chemicals may cor-
rode some household metals. Provide ample room if servicing should be
needed. Strong foundational support is vital, particularly if a second-story
site is selected.
6) Ensure the equipment compartment is in a location where it will not
be damaged by water drainage. Cover the equipment compartment with
a heavy screen if rodents are a problem. Damage due to rodents is not
covered under warranty.
7) Have the spa deck installed by a knowledgeable contractor to ensure
proper support.
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8). If the spa is placed on the ground, even for a short period of time, it
must be supported by stones that are at least 2 inches thick and 12 inch-
es square. A solid foundation is recommended as soon as possible.
INSPECTION
You will want to inspect your spa, prior to filling it up with water. Look for
and remove any debris in the spa tub and in the filter. Verify that pump
plugs are installed on the pumps and the pump unions are tight.
FILLING THE SPA WITH WATER
NOTE: DO NOT fill your spa with hot water straight out of your
water heater or tap. This water may be as hot as 180 degrees F and
will cause damage to the surface and plumbing of the spa. This
will void your warranty. Level the spa before filling.
1) Prepare to fill the tub by removing all debris.
2) Remove the filters from your spa (see Removing, Installing and
Cleaning Filters, page 30.)
3) Place your garden hose in the center of the filter as shown in the
picture below.
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SPA START-UP cont...
FILLING THE SPA WITH WATER cont...
4) Fill the tub from the circulation pump line until water level is above
the foot-well.
Note: This will purge all the air out of the circulation pump. An air
lock can cause damage to the circulation pump and is not covered
under warranty.
5) Once the water level is filled over the foot-well, you can pull the hose
out of the filter line and continue filling the spa from the filter well.
6) Fill the spa to the bottom of the pillows. Note: DO NOT OVER-FILL
YOUR TUB!
7) With the front panel off, verify there are no leaks at the pump union.
Note: Pump unions can become loose during shipping. Verify that
there are no leaks during filling of the spa.
8) Reinstall the circulation pump screen and all filters.
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TURNING THE POWER ON
Turn the power to the spa on at the main circuit breaker. Verify that your
spa has no error codes. (See page 47) Verify that there is good water
circulation in the spa. The pumps will come on in cycles, for 1 minute
each cycle.
VERIFYING WATER CIRCULATION
1) Open all the jets.
2) Press the Pump 1 key to turn the pumps on or off.
3) Make sure each seat has water flow. Note: On certain spas there is
a diverter valve. Verify where the diverter valve is located.
TESTING THE GFCI BREAKER
NOTE: The electrical service panel for your spa should be equipped
with a GFCI breaker. To avoid the risk of electrical shock, perform the
following safety test before each use of your spa.
1) Make sure the power is turned on at the electrical service panel.
2) Turn on the GFCI breaker. If the breaker stays on, it is functioning
properly.
DANGER: RISK OF ELECTRICAL SHOCK
If the GFCI breaker fails to operate as described, there is a possibility
of an electrical shock if the spa is used. Shut off the power at the main
electrical service panel until the source of the problem has been identi-
fied and corrected by a licensed electrician or qualified spa technician.
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SPA START-UP cont...
TESTING THE GFCI BREAKER cont...
NOTE: When power is turned on, your spa is automatically pro-
grammed to start circulating water through the circulation pump.
Each pump and/or blower will come on consecutively for approxi-
mately 1 minute to automatically purge the system. Adjust your
temperature by pressing the up button on your touch pad until the
desired temperature is displayed. This setting will allow your spa
to heat to the set temperature.
CAUTION: If water is not noticeably coming from your spa jets dur-
ing the automatic purge, turn on the high speed pump. If water
is still not coming from the jets, the pump needs to be manually
primed, following the steps below.
PRIMING THE PUMP
1) Turn off power at electrical service panel.
2) Locate and loosen one of the pump plugs on each pump by turning it
counterclockwise one half of one turn.
3) Allow air to escape from fittings. When a steady stream of water flows
from the pump plug, close it by turning it clockwise until tight.
4) Turn on power at electrical service panel.
5) Check once more to make sure that water is flowing from the jets dur-
ing auto purge. If so, continue. If no water is coming from your spa jets,
please call your Artesian dealer for further assistance.
WATER PREPARATION
NOTE: Before putting your new spa into operation, understand
that preparing your new water is an important part of maintenance.
Failure to properly prepare your water can result in substantially
decreasing the life of the components and may void your warranty
in severe cases. Your Artesian dealer should have a start-up and
maintenance kit available for you when you receive your spa.
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IN.XM Controller Diagram
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Icon Introduction
Pump Icons
Light Icon
AM/FM (F /C )
Time, temperature
& message digits
Set Point Icon
Service Icon
Progress
bar icon
Program Icon
Smart Winter
Mode Icon
Heating
Icon
Filtering
Icon
Economy
Mode Icon
Icon
Description
Light icon: The “Light” icon lights up when the light
is on.
Pump icons: The “Pump” indicator numbers light up
and their icons become animated when pumps are
on.
Service Icon: A problem has been detected. Do not
enter the water! Spa service is required.
Smart winter mode icon: The “SWM” icon auto-
matically turns on when freeze protection is active.
It flashes while system purges the spa plumbing.
Economy mode icon: The “Economy” icon llghts up
when filter cycle is on.
Filter Cycle icon: The “Filter cycle” icon lights up
when filter cycle is on. It flashes when filtering is
suspended.
Heater icon: The “heater” icon lights up when the
heater is on. .
Progress Bar: A visual indication of the time re-
maining before equipment is turned off or before
the end of the standby mode.
Program icon: The “program” icon lights up when
Programming.
Set Point icon: The “Set Point” icon automatically
turns on when set point setting menu is activated.
(SP message on display) ...It flashes when
1) there is a call for heat and heater has not started
yet ...2) heater has just turned off and element is
cooling down....3) if system is performing a flow
check.
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Keypad Introduction
Plus Key
OK Key
Light Key
Pump 4 Key
Pump Keys
Minus Key
Pump 5 Key
Standby Key
Program Key
Key / Function
STANDBY KEY
Standby Mode: When this feature is activated, it allows all pumps to stop
at the same time by a simple click of a button! Use the On/Off key to pause
all pumps. Progress bar will display the remaining time before the system
automatically exits Standby Mode (user can also exit Standby Mode at any
time by pressing again the On/Off Key). In order to warn the user, the spa
light will flash for a few seconds before the exit of Standby Mode and restart
the pumps. The “Stby” message is also displayed during Standby Mode.
PUMP 1 KEY
- Press Pump 1 key to turn Pump 1 on at high speed. Press a second time
to turn Pump 1 off. A built-in timer automatically turns pump off after 20 min-
utes, unless pump has been manually deactivated first.
PUMP 2 KEY
- Press Pump 2 key to turn Pump 2 on at high speed. Press a second time
to turn Pump 2 off. A built-in timer automatically turns pump off after 20 min-
utes, unless pump has been manually deactivated first.
PUMP 3 KEY
- Press Pump 3 key to turn Pump 3 on at high speed. Press a second time
to turn Pump 3 off. A built-in timer automatically turns pump off after 20 min-
utes, unless pump has been manually deactivated first.
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Key / Function
PUMP 4 KEY
- Press Pump 4 key to turn Pump 4 on at high speed. Press a second time
to turn Pump 4 off. A built-in timer automatically turns pump off after 20 min-
utes, unless pump has been manually deactivated first.
PUMP 5 KEY
- Press Pump 5 key to turn Pump 5 on at high speed. Press a second time
to turn Pump 5 off. A built-in timer automatically turns pump off after 20 min-
utes, unless pump has been manually deactivated first.
LIGHT KEY
- Press Light key to turn light on at high intensity. Press a second time to turn
light off. A built-in timer automatically turns pump off after 20 minutes, unless
pump has been manually deactivated first.
+ / - KEYS
- Use (+) or (-) key to set desired water temperature. The temperature set-
ting will be displayed for 5 seconds to confirm your new selection.The “Set
Point” icon indicates that the display temperature shows the desired tem-
perature, NOT the current water temperature.
PROGRAM KEY
Use program key to display time or enter Programming menu by pressing
and holding key. In Programming mode, the following parameters can be
set: time, filter’s cycle start time, duration and frequency. Also, Economy
mode’s start time as well as its end time and finally, the choice of tempera-
ture display unit.
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SPA FUNCTIONS
Standby key
Standby Mode: When this feature is
activated, it allows to stop all pumps at the
same time by a simple click of a button!.
Use On / Off key to pause all pumps*
Progress bar will display the remaining
time before the system automatically exits
Standby mode (user can also exit Standby
mode at any time by pressing again on On
/ Off key.)
In order to warn the user, the spa light will
flash for a few seconds before the exit of
Standby mode and restart the pumps. The
"Stby" message is also displayed during
Standby mode.
*Pump will stay turned on if there is a
request for more heat..
Pump 1 key
Press Pump 1 key to turn Pump 1 on at
high speed.
Press a second time to turn pump off.
Abuilt in timer automatically turns pump off
after 20 minutes, unless pump has been
manually deactivated first
Pump 2 key
Press Pump 2 key to turn Pump 2 on at
high speed.
Press a second time to turn pump off.
A built in timer automatically turns pump off
after 20 minutes, unless pump has been
manually deactivated first
Pump 3 key
IPress Pump 3 key to turn Pump 3 on at
high speed.
Press a second time to turn pump off.
Abuilt-in timer automatically turns pump off
after 20 minutes, unless pump has been
manually deactivated first
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Pump 4 key
Press Pump 4 key to turn Pump 4 on at high
speed.
Press a second time to turn pump off.
A built-in timer automatically turns pump off
after 20 minutes, unless pump has been
manually deactivated first
Pump 5 key
IPress Pump 5 key to turn Pump 5 on at high
speed.
Press a second time to turn pump off.
A built-in timer automatically turns pump off
after 20 minutes, unless pump has been
manually deactivated first
Light key
Press Light Key to turn light on at high
intensity.
Press a second time to turn light off.
A built-in timer automatically turns light off
after 2 hours, unless it has been manually
deactivated first,
+ /- keys
Use (+) or (-) key to set desired water
temperature. The temperature setting will be
displayed for 5 seconds to confirm your new
selection.
The "Set Point" icon indicates that the display
shows the desired temperature, NOT the
current water temperature!
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BASIC PROGRAMMING
Program key
Use Program key to display time or enter
Programming menu by pressing and
holding key. In Programming mode, the
following parameters can be set: time, filter
cycle's start time, duration and frequency,
also, Economy mode's start time as well
as its end time and finally the choice of
temperature display unit.
Setting the time
Enter Programming mode by holding Prog.
key pressed down for 3 sec. The display
will show the current time setting.
Setting the hour:
Use (+) or (-) key to change hour setting
(AM/PM).
Setting the minutes:
Press Ok key.
Use (+) or (-) key to change
minutes setting.
Setting Filter cycle start time
To program the filter cycle, you must enter
these parameters: start time, duration and
frequency. During a filter cycle, pumps run
for one minute to purge the plumbing,
then CP runs for the programmed number
of hours and the ozonator is activated.
Press Ok key a second time.
The display will show FSxx, with "xx"
representing the starting hour.
Use (+) or (-) key to change setting (01:00-
12:00 AM / PM).
Setting Filter cycle duration
Setting of the Filter cycle duration in hours.
If no filtering is required, the duration should
be set to “0”.
Press Ok key a third time.
The display will show Fdxx, with "xx"
representing the duration in hours.
Use (+) or (-) key to change setting (00:00-
23:00 hrs).
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Filter cycle frequency
Press Ok key a fourth time.
The display will show FFxx, with "xx"
representing the number of filter cycles
per day (up to 24 depending on selected
duration).
Use (+) or (-) key to change setting.
Setting Economy mode
The Economy mode allows you to lower
the temperature set point of the spa by 20
°F (11 °C) during a certain period of the
day.
Press Ok key a fourth time.
Use (+) key to enable the economy mode,
the display will show EP 1.
Use (-) key to disable economy mode, the
display will show EP 0.
Setting Economy start time
To program the Economy mode, you must
enter two parameters:the start time and its
end time.
Press Ok key a fifth time.
The display will show ESxx, with "xx"
representing the starting hour.
Use (+) or (-) key to change setting (01:00-
12:00 AM/PM).
Setting Economy end time
Press Ok key a sixth time.
The display will show EExx, with "xx"
representing the end time in hours.
Use (+) or (-) key to change setting. (01:00-
12:00 AM/PM).
When in Economy mode, the “Econ”
message is displayed.
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Setting temperature unit
Water temperature can be displayed in
either Fahrenheit (˚F) or Celsius (˚C).
Press Ok key a seventh time.
The display will show either
˚F or ˚C.
Use (+) or (-) key to change setting.
Press Ok key a last time to go back
to normal mode.
Water temperature
regulation
In a regulation cycle, the system first
generates water flow through the
heater housing and the plumbing, in
order to ensure accurate water tem-
perature readings as well as avoiding
heater activation in dry conditions.
After verifying pump activation and
taking a water temperature reading if
required,thesystemautomaticallyturns
the heater on to reach and maintain
water temperature at Set Point.
Cooldown
While performing these tasks, the
heater is not allowed to turn on and its
icon flashes. The heater is not allowed
also to come on throughout the cool
down period of the heater element.
Smart Winter Mode
Our Smart Winter Mode protects your
system from the cold by turning pumps
on several times a day to prevent water
from freezing in pipes.
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MAINTAINING YOUR SPA
DRAINING YOUR SPA
Your spa needs to be drained, cleaned, waxed, and refilled about every
six months. More frequent water changes may be necessary if bather
load is heavy. A hose bib has been provided below the left side of your
front access panel, to assist you in draining your spa.
1) Turn off the power to your spa. If you fail to turn the power off, vital
components could be damaged. Do not
leave an empty spa exposed for long
periods of time in hot, sunny weather.
2) Attach your garden hose to the hose
bib.
Valve-
Knob
3) Place the other end of the hose in an
area that will accept the water capacity
of your spa.
Hose Bib
4) Open the hose bib by turning the
valve knob counter clockwise to the full stop position.
5) Check the garden hose end to see if water is flowing. If water is not
flowing, check the hose for kinks. Also check to see if valve is in the
full open position.
CAUTION: The chemical content and temperature of the water will
cause damage to certain vegetation. We do not recommend that
you drain your spa onto plants or lawns. If you choose to do this,
please remove your spa cover and allow spa to cool for a minimum
of 24 hours with the spa turned off.
PILLOW CARE
Remove and clean the pillows with soapy water and a soft cloth when
needed. Use a vinyl conditioner once a month. Remove pillows when
doing chemical shock treatment.
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JET CARE
We recommend that you clean your jets when you drain your
spa. However, if you do need to clean your jets in between this
can be accomplished with a full spa.
1) To remove the jet inserts
turn the jet counterclockwise
to the off position until it stops.
Continue to turn the jet past
the stop point to loosen it from
the spa. The insert will now pull
out.
2) Soak jet inserts in a mixture
of 1 part vinegar to two parts
warm water for 2-3 hours. Pe-
riodically rotate the spinner
nozzle to break up residue in
the jets.
3) Rinse the jet inserts under
warm water.
4) To reinstall the jets insert
jet into jet body and turn clock-
wise until fully seated then tug
to make sure it is seated prop-
erly. You can then continue to
turn clock-wise until it stops.
NOTE: A jet with stainless
steel escutcheons can be
slippery. You can use a soft
cloth or jar-opening pad to assist in removing and installing
the jet.
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MAINTAINING YOUR SPA cont...
REMOVING, INSTALLING AND CLEANING FILTERS
These are the steps needed to successfully replace your filters You
should replace your disposable spa filters and clean your nondispos-
able filters every four months.
1) Turn off all power to your spa and re-
move the filter lid by lifting it out towards
you.
2) Turn the filter counterclockwise and re-
move it from the filter well.
3) Dispose of the used filter.
4) To replace, set screen back into its place
turn clockwise to fasten. DO NOT\ over-tighten.
5) Place the new filter into position and
turn clockwise to fasten. DO NOT over-
tighten.
6) Follow the directions 1) and 2) for the
pleated filter cartridge. You then rinse the
filter with a garden hose and soak the filter
in a mixture of one pint of filter cleaner with
2.5 gallons of water for at least 12 hours.
The filter must be completely submerged. You then follow the directions
4) and 5) to replace the filter
WARNING: Power to your spa must be turned off prior to remov-
ing your filters. The suction at the filter is extremely strong and
can cause injury if there is no filter. NEVER run your spa without
the filters properly installed. Injury to person and damage to the
equipment can occur. Any damage to equipment due to this cir-
cumstance will not be covered under warranty.
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WINTERIZING YOUR SPA
It is not recommended that you drain your spa completely during freez-
ing conditions. We recommend that you leave your spa full of water with
the power on to keep the tub from freezing. If you decide to drain your
spa during freezing conditions, contact your dealer for help. Contact
your Artesian dealer before refilling a drained spa in freezing tempera-
ture.
WARNING: Damage to your spa caused by freezing is NOT covered
under warranty. Please contact your local Artesian dealer to assist you
in winterizing your spa.
REPLACING THE LIGHT BULB
1) Turn off the power at the main electrical service panel.
2) Remove front access panel.
3) Locate and remove the reflector by turning it counterclockwise until
free from wall fitting.
4) Remove the bulb from the holder.
5) Replace with new bulb. Your Artesian dealer has these bulbs in
stock.
6) Replace the reflector by screwing it clockwise back onto the wall fit-
ting.
7) Replace the front panel.
8) Turn power on at the main electrical service panel.
NOTE: The spa light bulb is not covered under warranty.
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MAINTAINING YOUR SPA cont...
SPA CABINET CARE
Your spa comes standard with a PermaWood, or faux wood, cabinet.
This cabinet requires no maintenance. You may wish to clean the cabi-
net with mild soap and water from time to time. If you elected to pur-
chase your spa with a wood cabinet, this cabinet is stained and sealed
with an oil based acrylic stain. The stain is formulated especially for spa
cabinet and deck applications and is resistant to ultraviolet light damage
caused by sun rays. It is also resistant to fungus and insect damage.
Your Artesian dealer carries this type of stain for your convenience, so
call your dealer when you’re ready to re-stain your cabinet. You should
re-stain your wood cabinet at least once a year, or more frequently de-
pending on your environmental conditions.
1) Gently wash the cabinet with mild soap and water and allow to dry
completely.
2) Moisten a rag with the stain you have purchased from your Artesian
dealer.
3) Apply the stain on the entire cabinet surface, wiping off any excess
stain as you are applying.
4) Allow stain to dry for a minimum of 24 hours before getting the cabi-
net wet.
NOTE: Do not apply any solid type finish such as shellac or varnish.
After weathering, these types of finishes will crack and/or turn yellow.
To refinish the wood, you will need to completely strip the finish before
applying the new one. Use only the stain recommended by your Arte-
sian dealer for refinishing your spa.
CLEANING YOUR SPA INTERIOR
It is important to clean the interior of your spa every time it is drained to
help preserve the sheen of your spa’s surface. However, it is important
that you do not use any abrasive cleaners or strong chemicals. Your
Artesian Spas authorized dealer will be able to supply.
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you with the proper cleaning solution for your spa. After cleaning, make
sure all residues are removed prior to filling the spa. This will help pre-
vent sudsing and improper chemical balance.
COVER CARE
Cleaning of your spa cover is an important part of routine maintenance.
Dirt acts as an abrasive to the vinyl topcoat, and can also cause wear to
folds, seams, and stitching. Mildew growing on damp, dirty vinyl will be-
gin to actually root in the fabric, accelerating failure. Follow this simple
routine for cleaning, prior to application of vinyl protectant:
1) Rinse with cool water using a garden hose.
2) Spray with a gentle, non-foaming cleaner and wipe clean. Never use
laundry detergent, abrasives, alcohols, dish soaps or harsh cleaners.
These can actually remove some of the topcoat and cause premature
vinyl failure.
3) For stubborn dirt, use a non-abrasive sponge.
4) Rinse again thoroughly with water and allow to dry.
5) Repeat monthly, or as needed.
Your vinyl cover is affected by the UV in sunlight. Periodic treatment with
a liquid protectant will extend the life of your spa. The wrong kind of pro-
tectant can be more harmful then no protectant at all. Keep any product
away from your spa that is labeled “flammable,” that contains any type
of oil, or that leaves a waxy coating on your cover.
Never stand or sit on the cover and never drag it over abrasive surfaces.
Lift cover only by the handles provided.
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MAINTAINING YOUR SPA cont...
CHEMICAL TREATMENT OF WATER
Water from your tap is fine for showers, bathing and drinking. However,
in a contained recirculating system such as in a spa, water must be
treated with chemicals. The main purpose of chemical treatment is to
keep the water sanitary and to maintain a specific balance of the water.
Proper balance ensures that the water will not cause irritation to the us-
ers or harm the spa’s components. Chemical treatment does have its
limitations. When water evaporates, chemical residues are left behind.
As the levels of the residues combine with other types of residue, such
as body oil and detergents, your water becomes increasingly difficult
to maintain. Because of this residual effect, at some point it becomes
easier and more cost-effective to drain, clean and refill your spa with
new water. We recommend that the water be changed at least every
six months. At this time you should also clean or replace your filters. If
your spa has a frequent and/or heavy bather load, it may be necessary
to drain and fill your spa more often. Refer to the section titled “Draining
your spa” for instructions (page 28).
WARNING: Spa damage due to improper chemicals is not covered
under warranty.
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WATER CHEMISTRY
CAUTION: The chemicals used to maintain the pH balance of the water
and to sanitize the water can be dangerous. Always follow these basic
guidelines when handling the chemicals:
1. Always read and follow the directions on the label, unless directed
otherwise.
2. Never mix different chemicals.
3. Do not exceed the recommended amounts of chemicals—follow the
directions on the label.
4. Keep all chemicals out of the reach of children and pets.
5. Keep containers closed tightly when not in use.
6. Never add water to the chemicals—always add the chemicals to
the water as directed.
7. Always store chemicals in a cool, dry place.
WATER TREATMENT GLOSSARY
1 - Total Alkalinity: Total Alkalinity measures the water’s ability to re-
sist fluctuations in the pH level. It is measured in ppm (parts per million)
ranging from 0 - 400 or up. The optimum range for your spa water is
between 80 and 140. This can easily be measured with 3- or 5-way
test strips. With low alkalinity the pH level will be prone to dramatic
fluctuations. With high alkalinity the pH becomes increasingly difficult
to adjust.
2 - pH (potential hydrogen): The pH is used as a measurement of
the active acidity, the concentration of active hydrogen molecules in the
water. pH is measured on a scale from 1 to 14, the lower numbers in-
dicating a greater concentration of active hydrogen. While 7, halfway
between base and acid is neutral, the optimum level of acidity for a spa
is between 7.2 and 7.8.
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WATER CHEMISTRY cont...
WATER TREATMENT GLOSSARY cont...
The effects of low PH can be rapid sanitizer loss, eye and skin irritation,
expedited corrosion of metals, as well as staining throughout the spa.
High PH can result in cloudy water, low sanitizer efficiency, as well as
eye and skin irritation.
3 - Parts per Million (PPM): The term “parts per million” will be used
frequently in the world of water care. The term simply means exactly
what it says: the coexistence of any one unlike item with a larger number
of “like” items.
4 - Sanitizers: Sanitizers are used to destroy bacteria and other germs
in the water. Only 2 sanitizers are used in spas, chlorine (Sodium Di-
chlor) and Bromine (Hydrotech or Lonza). Without the use of a mineral
system or an enzyme, the preferred level of sanitizer is between 2 and
3 ppm.
5 - Total Dissolved Solids (TDS): TDS is simply the measure of the
total amount of matter dissolved in the water. When this level becomes
too high, action is advised.
6 - Calcium Hardness: The measure of the amount of calcium dis-
solved in the water as expressed in PPM. Hard water, or water with
calcium levels over 250 PPM can cause scale formation on the surface
of the spa or the components of the spa.
7 - Total Chlorine: Total Chlorine is the sum of the free and combined
chlorines in the water. Often, water will contain a higher level of total
chlorine than available chlorine. If this is the case in your water, you
may use a non-chlorine shock (typically potassium monopersulfate) to
free up the remainder of total chlorine.
8 - Ozone: Ozone is a gas molecule that can be generated by an Ozon-
ator, which is composed of three atoms of oxygen and used to oxidize
the water. Ozone is very useful for regenerating bromine from bromide
ions. It also acts as a supplement when used in conjunction with a sani-
tizer and may reduce the level of sanitizer required. You may read more
about ozone later in this section of your owner’s manual.
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9 - Organic Matter: These are carbon-derived substances typically
generated by living organisms. In a spa, they are most frequently intro-
duced into the water by bathers. Enzyme products such as Spa Perfect
by Natural Chemistry are most effective at eliminating organic matter
from your body of water.
10 - Microorganisms: This term refers to tiny, living organisms such as
bacteria, protozoa, or algae.
11 - Sequestering: This term defines the action taken to remedy high
levels of metals or calcium in the water. By forming a complex that en-
velops materials in the water, commonly hardness ions, a sequestering
chemical prevents the ions from reacting to one another, thus forming
complex structures or solids.
12 - Shocking: Shocking is the act of hyper-chlorinating or hyper-
oxidizing the water. This can be accomplished with a myriad of shock
treatments, but is most commonly accomplished with Sodium Dichlor or
Potassium Monopersulfate. The former raises the sanitizer level to at
least 8 PPM, and the latter burns off chloramines or bromines. The use
of P.S., or non-chlorine shock is advantageous because you can bathe
only 15 minutes after treatment; however, oxidizing the water will not
kill the bacteria unless there is sufficient total chlorine to free up used
chlorine to actively sanitize.
13 - Bather Load: You may be asked by your spa professional what the
average bather load is, meaning, how many people enter the spa on a
daily or weekly basis.
14 - Alternative Sanitizers A group of products that sanitize pool, spa
and hot tub water, by means other than the application of chemicals to
the water. Includes such products as ultraviolet sanitizing systems, min-
eral purifiers, ionizers and ozonators.
15 - Bactericide: A chemical that kills bacteria. The most common
bactericides are: chlorine, bromine, biguanide, ozone and silver. Most
algaecides, other than copper, exhibit some bactericidal properties.
16 - Balanced Water: Pool or spa water that is within the accepted
water analysis parameters for: pH, sanitizer, total alkalinity, calcium
hardness, chlorine stabilizer (chlorine pools only) and minerals. The
balancing, of the pool or spa water, helps to eliminate water chemistry
problems.
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WATER TREATMENT GLOSSARY cont...
17 - Chloramines: Irritating, odorous forms of combined chlorine,
formed by the reaction of chlorine with nitrogen containing waste prod-
ucts. Chloramines are ineffective as a pool or spa sanitizer. High lev-
els of chloramines can cause the problems of “Red Eyes” or “Stinging
Eyes.” Usually requires a shock treatment to lower or destroy the com-
bined chlorine level.
18 - Corona Discharge: A method for producing ozone, by utilizing
high voltage arcing to convert oxygen (O2) into ozone (O3). Refer to the
listing for Ozone for more information.
19 - Enzymes: Organic agents that hasten the natural breakdown (di-
gestion) or decomposition of oily wastes and organic residues in pools
and spas.
20 - Hard Water: The term used to describe water that is high in calcium
or magnesium. High levels, usually over 400 PPM, can lead to clarity
and scaling problems, if not treated. Source of the calcium can be natu-
ral or can be contributed by chemicals such as calcium hypochlorite.
21 - Ions: The electrically charged state that an element assumes in
true solution. In the ionic state, ions are chemically reactive. Some
ions, such as, copper, silver and zinc, are used as sanitizers in mineral
purifiers and/or ionizers.
22 - Ionizers: Equipment that sanitizes pool and spa water by providing
a low level source of copper and silver ions, as the water passes over
charged electrodes. Copper ions can provide algaecidal control. Silver
ions can provide bactericidal control. Other types of devices (mineral
purifiers) work by an erosion principle and utilize copper, silver or zinc
ions. Spa ionizers often lack the copper element because the need for
algae control is not as acute as in a pool.
23 - Mineral Purifier: A type of device that releases copper, silver or
zinc ions into the water at very low levels. In this ionic state, these
minerals can function in the sanitizer role and help control algae and
bacteria in pool and spa water. Mineral Purifiers work on the principle-
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of erosion and do not require electrical components. Most include some
type of replaceable cartridge, that contains the copper, silver or zinc
materials.
24 - Biguanide: The generic name for a non-chlorine, non-bromine,
sanitizer that utilizes the polymer PHMB (polyhexamethylene bigu-
anide). It is used to totally eliminate the use of chlorine or bromine.
25 - Biofilm: A slippery coating of microorganisms that can develop in
poorly sanitized pools and spas.
26 - Brominator: Feeding devices used to introduce bromine into pools
or spas. Most automatic types can be plumbed inline. Others are simple
floating varieties. All are intended to make the application of bromine
easier and more consistent.
27 - Calcium Carbonate: Crystalline deposits (scale) that can form on
all under water surfaces, if the water is excessively high in calcium hard-
ness. High pH and high total alkalinity can worsen the problem.
28 - Oxidation: The chemical reaction by which organic matter is
“burned” or destroyed, by the action of chlorine, bromine, ozone, hy-
drogen peroxide or non-chlorine shock. Oxidation may cause miner-
als such as iron, manganese and copper to form discoloring stains and
precipitates, if not treated properly.
29 - Ozonator: A device for producing Ozone (O3), by either a UV (ul-
traviolet) light source or by electrical arcing (corona discharge). Used
for oxidizing and sanitizing purposes in both pools and spas.
30 - Ozone (O3): Typically produced by an Ozonator installed in a pool
or spa. Ozone (O3) is a form of oxygen (O2) and is a powerful oxidizing
agent. It is used to destroy organic waste and by-products and help in
the control of algae and bacteria. Ozone is not a stand alone sanitizer
and requires the supplementation of chlorine, bromine, minerals, or ion-
ization.
31 - Soft Water: Water that is low in calcium and magnesium hardness.
Such water can prove to be corrosive to masonry surfaces and under-
water metal parts. The calcium hardness level can be raised, to the
optimum range of 150-200 PPM, by the addition of appropriate amounts
of a calcium hardness increaser (calcium hardness).
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SPA CHEMICALS GLOSSARY
1 - Alkalinity Up: The total alkalinity of your spa water should be be-
tween 80-140 PPM. A proper alkalinity will help buffer your spa water
against sudden changes in pH. Every 2.5 tablespoons of Alkalinity Up
will raise your alkalinity by 10 PPM in a spa holding 500 gallons of wa-
ter.
2 - Bromine Tablets: These slow-dissolving tablets work especially
well in the hot water of your spa. Keep a base of tablets inside of an
in-spa floater/feeder in order to maintain between 2 and 5 PPM. Add
2 tablets per 100 gallons of water and adjust the floater’s opening to
regulate the PPM level.
3 - Foam Gone: Foam in spas is typically caused by residue from soap,
shampoo, and cleansers. A small amount of Foam Gone will dissipate
the foam and will not affect the water balance. Most foam removers are
compatible with all sanitation programs.
4 - Liquid Filter Cleaner: Regular use of Filter Cleaner will greatly in-
crease the life and performance of your filters by cutting away grease,
body oils, scale, and lotions. Clean filters also contribute to better wa-
ter circulation and superior spa performance, because dirty filters can
substantially impede water flow. Keeping your filters clean with filter
cleaner will also help keep your water filtered and clear. This is accom-
plished by mixing one pint of filter cleaner with 2.5 gallons of water and
submerging the filters in the mixture for at least 12 hours.
5 - Dichlor Grandular: This concentrated, stabilized, and quick- dissolv-
ing chlorine granular is simple to use in your spa as a sanitizingshock
treatment. The downside to Dichlor is that it will not sustain a PPM base
for long in hot water. However, as a rule of thumb, if you treat your water af-
ter bathing with half a capful of Dichlor, you will maintain clear and comfort-
able water, providing your pH is controlled and your filters cleaned. Dichlor
dissolves quickly and leaves no residue.
6 - pH Down: If your pH level remains high, you can struggle with scaling,
cloudy water, rapid sanitizer loss, and possible skin and eye irritation. pH
Down can be purchased from your dealer in either liquid or solid granular
form. Please see your dealer for recommended dosage.
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7 - pH Up: The effects of low pH can be rapid sanitizer loss, eye and
skin irritation, expedited corrosion of metals, as well as staining through-
out the spa. pH up can be purchased from your dealer in either liquid or
solid granular form. Please see your dealer for recommended dosage.
8 - Metal Protect or Remover: Also called stain and scale defense,
metal protect inhibits staining and scaling in your spa. It will also pre-
vent calcium build-up on the surfaces of your spa. Regular use will help
protect your spa surface as well as your plumbing, your pumps, and
even your heater.
9 - Spa Shock: Non-chlorine spa shock contains Potassium Monop-
ersulfate and is an oxidizer that works well with mineral, chlorine and
bromine systems. Regular use of spa shock can substantially reduce
the need for sanitizing by up to 50% and will continually remove inor-
ganics from the water. Best of all, you can bath in only 15 minutes after
application.
10 - Ascorbic Acid: Vitamin “C.” Can be used as an acidic reducing
agent in the removal of difficult metallic stains from underwater surfac-
es. Oxalic acid can be used in a similar manner.
MAINTAINING THE PROPER pH BALANCE
The pH factor is a measure of the relative acidity or alkalinity in the wa-
ter. It is measured on a scale of 1 to 14. Pure water has a value of 7,
which is neutral. Any value above 7 is alkaline, and any value below 7
is acidic. You should maintain a slightly alkaline pH level, between 7.2
and 7.8, in the hydrotherapy spa. Severe problems can occur when the
pH balance is not maintained within this range. If the pH level exceeds
7.8, dissolved minerals can build up and clog the plumbing in the spa
jet unit. If the pH level falls below 7.2, the acid level in the water will
begin to corrode the metal parts in the spa jet unit. Also, the sanitation
agents in the water will not be effective if the pH level is not properly
maintained. Damage caused by improper pH levels is not covered un-
der the warranty. To maintain the proper pH level, you should test the
pH of the water regularly. To test the water, purchase a pH test kit at a
pool and spa supplier. The pH reading should be between 7.2 and 7.8.
If the level is too low, add a pH increaser (usually soda ash). If the level
is too high, add a pH reducer (usually sodium bisulfate). Test the water
again after five minutes. See the instructions with your pH test kit for
additional information about testing and adjusting the pH.
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TROUBLESHOOTING
Auto-diagnostic module with multiple detection levels, in.scan continu-
ously reads current at input to monitor breaker status. It also identifies
corrective actions by displaying error codes on the box display.
All errors will be displayed on the keypad and on the in.xm display,
which ever is the easiest to read when troubleshooting is required.
When displaying error codes, both the device ID and its related error
code are displayed alternately. If there are more than one active error,
the one with the highest priority is displayed.
Display with two
7-digit characters
Everything is ok!
Something is wrong
and the system should
be checked.
Service menu enabled
Change Button
Select Button
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TROUBLESHOOTING cont...
A hardware error was detected in in.xm.
• Restart the spa pack and start and stop all
pumps and blower.
• If error reappears, contact local dealer to
schedule a service call.
User tried to set input current rating lower
than the sum of current for all pumps.
• Increase in.xm current rating (and breaker) or
reduce pump size.
Input voltage is too low.
Either there is a problem with the terminal
connections or with the power line.
• Check input terminal connections to make
sure they are correctly wired and tightened.
• Have a certified electrician verify the quality of
the power line.
An in.xm fuse is blown.
Fan, blower, ozone, circulation pump,
fiber optic.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.)
An in.xm fuse is blown.
Pump 2 and Pump 3, or a blower that is more
than 5 amps.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.)
An in.xm fuse is blown.
Pump 2 and Pump 3, or a blower that is more
than 5 amps.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.)
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TROUBLESHOOTING cont...
In.xm internal temperature’s too high
(overheat).
• Remove spa skirt and let system cool down.
• A system reset may be required to clear
error.
OH and blinking temperature higher than
122º F on the keypad display
In.xm detects water temperature higher than
112º F (overheat).
• Remove spa skirt and let system cool down.
• Add cold water and lower filter cycle.
• If error persists, measure the temperature
with a DIGITAL thermometer and compare
reading with the temperature on the display.
If temperature is different, contact your local
dealer to schedule a service call.
A hardware error was detected in in.therm.
(related to electronic circuit only.)
• Restart the spa pack; make sure the heater
restarts by changing the set point.
• If problem persists, contact your local dealer
and schedule a service call.
This error occurs if in.therm is trying to
heat water but does not detect any tem-
perature rise.
• If the thermometer is not correctly connected
Verify voltage.
• Restart the system.
• Replace in.xm if system is equipped with a
stereo which is not working.
• Replace the in.therm if error persists.
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TROUBLESHOOTING cont...
This code is displayed when a “no flow”
condition is detected by in.therm.
Important: System will make three continuous
flow checks during 9 minutes before displaying
this error.
• Make sure water valves are open and water
level is high enough.
• Check and clean filters.
• Make sure there are no air locks (or that no
object obstructs passage of water in in.therm
channel). Pumps will make strange noise and
error “P1 ER” might appear. Follow atr lock
procedure to clear them.
• Make sure that pump associated to heater
(Pump #1 or Circulation Pump) is running. If
not, call spa manufacturer to get low level
prog. number.
This code occurs when a communication
problem exists between in.xw and in.therm.
• Make sure remote heater cables are
connected properly and that none of the cable
connector pins are bent.
• If problem persists, contact your local dealer
to schedule a service call.
High Limit hardware circuit tripped.
Usually, kinetic heating protection or current
monitoring circuitry will shut the heater down
before this error occurs. Still, if it appears there
are typically two possible causes.
• Heater was previously stored in a very hot
location prior to installation and there is no
water yet in its tube to cool it down. Use a
hose to cool down the interior of the tube.
• External ambient temperature is high enough
to heat water, even though pumps remain off.
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TROUBLESHOOTING cont...
High Limit hardware circuit tripped.
• Add cold water in spa and let heater cool
down.
• Reset spa pack using current breaker.
System hasn’t detected any current change
when turning on or off Pump 1.
• Make sure Pump 1 is connected properly.
• Manually change output status (on/off) of
Pump 1 and cycle through all possible states
(i.e. low and high speeds)
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning on or off Pump 2.
• Make sure Pump 2 is connected properly.
• Manually change output status (on/off) of
Pump 2 and cycle through all possible states
(i.e. low and high speeds)
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning on or off Pump 3.
• Make sure Pump 3 is connected properly.
• Manually change output status (on/off) of
Pump 3 and cycle through all possible states
(i.e. low and high speeds)
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
48
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TROUBLESHOOTING cont...
System hasn’t detected any current change
when turning on or off circulation pump.
• Make sure circulation pump is connected
properly.
• Manually change output status (on/off) of
circulation pump.
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning on or off the ozonator.
• Make sure ozonator is connected properly.
• Manually change the output status (on/off) of
ozonator.
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning on or off Aux. 1.
• Make sure Aux.1 device is connected properly.
• Manually change the output status (on/off) of
Aux.1 device.
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning on or off Aux. 1.
• Make sure Aux.1 device is connected properly.
• Manually change the output status (on/off) of
Aux.1 device.
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
49
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TROUBLESHOOTING cont...
System hasn’t detected any current change
when turning on or off fiber box.
• Make sure fiber box is connected properly.
• Manually change the output status (on/off)
of fiber box and cycle through all possible
speeds.
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System hasn’t detected any current change
when turning the fan ON or Off.
• Make sure the fan is connected properly.
• Manually change the output status (on/off).
• Reset spa pack.
• If error does not clear, call your local dealer
and schedule a service call.
System relearn error
• Every time a low-level option is changed, the
system must “relearn” currents associated to
each output/load. During this learning process,
the device connected to OUT8 (direct output,
no relay) must be disconnected if it draws
more than 0.4 amp. If it doesn’t, system will
report a SC error code.
• Once the load is correctly disconnected, user
needs to restart the learning process by
pressing either Select or Change key on the
in.xm display panel (in.scan interface).
50
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Artesian Spa Platinum Elite Class Warranty
This section is a description of your warranty. Here you will find de-
scriptions of what is covered under your PLATINUM ELITE Class Spa
warranty and what can void your warranty. PLEASE READ THE WAR-
RANTY THOROUGHLY. For warranty outside USAand Canada, please
refer to your countries Artesian Distributor.
Lifetime Structure Warranty
Platinum Elite Class Spas carry a lifetime structure warranty. The struc-
ture is defined as the fiberglass vessel below the exposed material finish.
The manufacturer warrants the spa against loss of water due to a defect
in the spa structure, for the lifetime of the spa. In the event of a defect
in the material and/or workmanship, the spa structure will be repaired
or replaced at the discretion of the manufacturer. THIS WARRANTY IS
GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON
TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE
EXCLUDED FROM THIS AND ALL WARRANTIES.
If the spa structure is defective and must be replaced, it will be returned
to the factory. The original, installed equipment (this includes the frame,
skirt, and all equipment) will be reinstalled. If new equipment is desired,
there will be additional charges to the customer.
If the frame and/or skirt of the spa has been badly damaged, there
will be additional charges to the spa owner for repairs or replacement.
When a spa needs to be returned to the factory for repair, the cost of
one way freight to the company will be at the spa owner’s expense. The
manufacturer will not pay for removal, installation, cranes, construction,
de-construction, or any other cost associated with access, egress, or
ingress, of the spa at the customer’s home. The manufacturer reserves
the right to an on-site inspection by its authorized representative. In the
unlikely event a shell or spa must be replaced, all warranties (shell, sur-
face, electrical and plumbing) date back to the original date of delivery
Seven-Year Surface Warranty
The spa surface is described as the exposed material finish. The manu-
facturer warrants the spa surface to be free from defects in the ma-
terial and workmanship, such as blistering, cracking, or delaminating,
under normal use and maintenance for a period of seven years from
the original date of delivery. THIS WARRANTY IS GIVEN ONLY TO
THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER OF
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OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED
FROM THIS AND ALL WARRANTIES. The spa must be set on a level
solid surface that is sufficient to support the entire length and width of
the spa. Standard building practices must be followed. Damage caused
by failure to have a leveled and supported foundation under the spa is
not covered under warranty. The manufacturer does not warrant prob-
lems associated with prolonged exposure to the sun and/or use of any
sanitization or ozone system not approved by the manufacturer. Dam-
age to the spa surface caused by leaving the spa uncovered and empty
of water with direct sunlight exposure will terminate this warranty. Any
alteration to any system, either electrical, plumbing, or mechanical, or
over use of chemicals, or any other problems caused by external source
are not covered under warranty. Other exclusions may apply.
Normally problems associated with material and workmanship can and
will be repaired. If the spa surface is repaired, the repair is limited to
the affected area only, and there is no guarantee against discoloration
or fading. The decision to repair will be made by the manufacturer and
its field representative after a review of the facts, pictures, or any other
data presented by the dealer or customer. In all cases, pictures of the
affected area and foundation of the spa must be provided before any
decisions to repair or replace can be made. In the unlikely event a shell
or spa must be replaced, all warranties ( shell, surface, electrical and
plumbing) date back to the original date of installation. If it is determined
that the surface is to be replaced, the same conditions and terms as
outlined in the shell warranty will apply.
Five-Year Electrical Warranty
The Electrical is defined as the electrical items (i.e. pumps, equipment
packs, heater, topside control, etc). The manufacturer warrants all elec-
trical equipment to be free from defect and workmanship for five years
from date of delivery. THIS WARRANTYIS GIVEN ONLYTO THE ORIG-
INAL OWNER, AND TERMINATES UPON TRANSFER OF OWNER-
SHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS
AND ALL WARRANTIES. The stereo, speakers, stereo power supply,
L.E.D. lighting, light bulbs, fuses, and Ozone are not included in the
warranty, but are covered under a separate warranty. Damage caused
by weather, poor water chemistry, and/or improper maintenance will not
be covered under this warranty. Alterations or replacements of compo-
nents installed in the spa that are not purchased and/or approved by the
manufacturer including incorrect wiring, will terminate the spa warranty.
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WARRANTY cont ...
Five Year Plumbing Warranty
The plumbing is described as all piping, jet bodies, valve bodies and
air controls. The manufacturer warrants all plumbing for a period of five
years from the date of delivery. THIS WARRANTY IS GIVEN ONLY TO THE
ORIGINAL OWNER, AND TERMINATES UPON TRANSFER OF OWNER-
SHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND
ALL WARRANTIES. Jet internals, valve handles, and other such items
are regular maintenance items. They are covered for the item only, labor
is not covered for these items. Damage caused by weather, poor water
chemistry, and/or improper maintenance will not be covered under this
warranty.
Cabinet Warranty
The spa cabinet is described as the outer material encasing the spa
structure. The manufacturer warrants it to be free from defects in ma-
terial and/or workmanship from the date of delivery. THIS WARRANTY
IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON
TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EX-
CLUDED FROM THIS AND ALL WARRANTIES. This warranty does not
cover normal darkening, staining, or aging. The spa cabinet requires
care and maintenance by the consumer. Damage caused by weather,
poor water chemistry, and/or improper maintenance will not be covered
under this warranty.
Two-Year Warranty on PermaWood Cabinets
PermaWood cabinets are covered under this warranty for a two-year
period.
One-Year Warranty on Red Wood Cabinets
Wood cabinets are covered for a one year period. A coat of stain should
be applied regularly to the cabinet to keep the wood in proper condi-
tion.
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Other Items Not Covered In This Warranty
Some items are not covered in this warranty. These items either have
a different warranty, or are warranted through the manufacturer of that
item.
Stereo and Stereo Components
The stereo and stereo components, including speakers, sub woofer,
power supply, wire harness, and remote control are covered for 30 days
from the date of delivery. This warranty does not cover damage to a ste-
reo or stereo component from abuse, poor reception, or damage caused
by putting a wet CD into the stereo. If a stereo is replaced under this
warranty, the manufacturer reserves the right to replace the unit with
another like unit, but not necessarily the same stereo manufacturer. No
spa will be replaced for a failed stereo. The stereo does not affect the
performance of the spa.
Ozonator
The ozonator is covered for one year from the date of delivery.
Spa Cover
The spa cover manufacturer warrants the spa cover for one year. Do not
return the spa cover to the manufacturer. This will delay the replacement
or repair of the cover. The spa manufacturer is not responsible for lost
covers.
L.E.D. Lighting
The L.E.D. lighting is guaranteed to work upon delivery. There is no war-
ranty covering the L.E.D, lighting.
Performance
In the event of any defect covered by this LIMITED warranty, a May
Manufacturing LLC, authorized agent will correct such defect within the
terms and conditions contained herein. There will be no charge for parts
or labor within the above terms. However, travel charges that occur will
not be covered under terms and conditions by the warranty. If it is de-
termined by May Manufacturing LLC that the repair of the product is not
feasible, a replacement spa equal to the value of the original purchase
price will be provided. Cost for removal of the defective spa and deliv-
ery and installation of the replacement spa is the responsibility of the
homeowner and will not under any circumstances be covered by May
Manufacturing LLC.
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WARRANTY cont...
Limitations
This warranty is void if this Artesian Spa has been subjected to altera-
tion, misuse, or repairs have been performed by anyone other than an
authorized agent of May Manufacturing LLC. Misuse or abuse is defined
as: use of the spa in a nonresidential application, water temperature
outside the range of 32º F to 110º F, damage caused by clogged or dirty
filter cartridges, damage to the spa from an absence of a hard cover,
damage to components from improper pH, use of any type of acid, or
from chemical imbalance. ACTS OF NATURE are not covered under
this warranty.
Disclaimer
May Manufacturing LLC, or its agent shall not be liable for any injury,
cost or other damage, whether incidential or consequential, arising out
of any defect covered by the LIMITED WARRANTY. The liability of May
Manufacturing LLC under this LIMITED WARRANTY shall not exceed
the original amount paid for the spa.
Legal Remedies
This LIMITED WARRANTY gives specific rights, and other rights that
may apply and will vary from state to state.
What is Not Covered Under Your Warranty
The following is a general overview of non-warranty items and work.
This is not an all-inclusive list.
Diagnosis of Spa Problems
Fuses
Light Bulbs of Any Kind
Removing a Spa from a Structure
Pillows
Filters
Chemical Misuse / Damage
Filter Lids
Any Part not Purchased from Artesian Spas
Jet Inserts
Valve Handles
Pump Seals
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Draining and filling the Spa
Acts of Nature
Travel Charges
Cabinet Screws
Incorrect Wiring
Shipping Charges
Any alteration of the spa that has not been pre-authorized by the
manufacturer will void all warranties. If the maunfacturer approves an
alteration, verify that this alteration is covered under warranty. Dam-
age caused by moving a spa that is blocked in or that has been re-
cessed, along with additional charges for labor, is not covered by this
warranty.
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INTERIOR SPA DIAGRAM
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1) Spa Pack
2) Heater
3) Therapy Pump
3) 24-hr Circulation
pump
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