Vizio Cable Box E500i A1 User Manual

VIZIO  
QUICK START GUIDE  
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DO YOU HAVE QUESTIONS?  
LET US HELP!  
YOUR PRODUCT INCLUDES FREE LIFETIME TECH SUPPORT  
The VIZIO support team is highly  
trained and is based in the  
United States.  
We can help with:  
• New Product Setup  
• Connecting Your Devices  
• Technical Problems  
• And More  
Phone: (877) 878-4946 (TOLL-FREE)  
Email: techsupport@VIZIO.com  
Hours of operation:  
Monday - Friday: 5 am TO 8 pm (pST)  
Saturday - Sunday: 7 am TO 4 pm (pST)  
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We speak English • Se habla Español • Nous parlons Français  
PACKAGE CONTENTS  
VIZIO LED HDTV with Stand  
Remote Control  
with Batteries  
This Quick Start Guide  
Power Cord  
3 x M6 12mm  
Phillips Screws  
4 x M4 16mm  
Phillips Screws  
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USING THE REMOTE  
APP LAUNCHER  
Quickly launch the pictured app.  
INPUT  
POWER  
Change the currently-displayed input.  
Turn TV on or off.  
INFO  
A/V CONTROLS  
Display the info window.  
Control USB media player.  
MENU  
CLOSED CAPTIONS  
Display the on-screen menu.  
Turn closed captions on or off.  
OK  
EXIT  
Select the highlighted menu option.  
Close the on-screen menu.  
ARROW  
BACK  
Navigate the on-screen menu.  
Go to the previous on-screen menu.  
GUIDE  
HOT KEYS  
Perform functions within an  
on-screen menu or app.  
Display the info window.  
V BUTTON  
Open the V.I.A. Plus Dock.  
VOLUME UP/DOWN  
Increase or decrease loudness of the audio.  
CHANNEL UP/DOWN  
Change the channel.  
MUTE  
LAST  
Turn the audio off or ovn.  
Return to the channel last viewed.  
NUMBER PAD  
DASH  
Manually enter a channel.  
Use with number pad to manually  
enter a digital sub-channel.  
(For example, 18-4 or 18-5.)  
WIDE  
Switch the display mode.  
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INSTALLING THE BASE  
1
2
It is recommended that two people  
take part in the base installation.  
Align the neck piece with the bottom of the TV  
and slide it into place as shown above.  
Place the TV screen-down on a clean,  
flat surface.To prevent scratches or  
damage to the screen, place the TV  
on a soft surface, such as a blanket.  
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3
4
Using a Phillips screwdriver, tighten four (4)  
M4 16mm Phillips screws into the holes on the  
back of the TV to secure the neck piece.  
Align the base with the neck and tighten  
three (3) M6 12mm screws into the base with a  
Phillips screwdriver.  
When you are finished, place the TV on a  
stable, level surface.  
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FIRST-TIME SETUP  
Connect all of your devices first.  
1
Choose ONE connection type for each device.  
Match colored connectors  
to colored ports.  
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• DIGITAL  
HDMI CABLE*  
• HD VIDEO (1080p)**  
• HD AUDIO  
BEST  
• ANALOG  
• HD VIDEO (1080i)**  
• STEREO AUDIO  
COMPONENT CABLE*  
Cable or Satellite Boxes  
Blu-rayor DVD Players  
BETTER  
Match colored connectors to colored ports.  
• ANALOG  
• HD VIDEO (1080i)**  
• STEREO AUDIO  
COAXIAL CABLE*  
BETTER  
• ANALOG  
• VIDEO (480i)**  
• STEREO AUDIO  
AV CABLE*  
GOOD  
Game Consoles  
Match colored connectors to colored ports.  
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* Cables not included  
** Maximum Resolution  
2
3
Back of TV  
Ethernet  
Cable  
If you have a high-speed internet connection,  
connect an Ethernet cable from your modem  
or router to the back of the TV as shown.  
Remove the battery cover by pressing gently on  
the V logo and sliding away from the remote.  
For the best Smart TV experience,VIZIO  
recommends using an Ethernet cable.  
Insert the included batteries.  
However, your TV also has built-in Wi-Fi. See the  
Connecting to the Internet with Wi-Fi section  
Gently slide the battery cover back into place.  
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for more information.  
4
5
Turn the TV on by pressing the  
Power button on the remote.  
Connect the power cord to the back of the TV.  
The flat edge of the connector goes toward the  
outside of the TV.  
The Setup App is displayed.  
Use the Arrow buttons on the remote to  
highlight Home Use and press OK.  
Plug the power cord into an electrical outlet.  
Follow the on-screen instructions to complete  
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VIEWING THE ON-SCREEN USER MANUAL  
1
2
VIZIO  
TV SETTINGS  
Picture  
Audio  
MENU  
Button  
Timers  
Network  
Tuner  
CC  
Closed Captions  
Devices  
System  
Guided Setup  
User Manual  
User  
Manual  
Press the MENU button on the Remote Control  
Highlight User Manual and press OK.  
to display the TV Settings menu.  
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LED HDTV WITH VIZIO INTERNET APPS PLUS®  
E500i-A1  
USER MANUAL  
USER YOUR REMOTE  
Previous Page  
PAGE NUMBER  
1 OF 53  
To skip to page, use  
Number Pad,  
then press OK.  
Next Page  
Menu Open TV Menu  
Table of Contents  
Installing the TV  
Controls and Connections  
Connecting your Devices  
Completing the First-Time Setup  
Using the On-Screen Menu  
Using the USB Media Player  
Using VIZIO Internet Apps  
Troubleshooting & Technical Support  
Specifications  
Limited Warranty  
Legal & Compliance  
Use the Up and Down Arrow buttons to select the chapter  
you want to view.  
Use the Left and Right Arrow buttons to browse through  
the pages in each chapter.  
Press the EXIT button to exit the on-screen User Manual.  
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CONNECTING TO THE INTERNET WITH Wi-Fi  
1
2
VIZIO  
TV SETTINGS  
VIZIO  
GUIDED SETUP  
If you have already set up a wireless  
connection during the first-time setup, you  
can skip this section.  
Picture  
Tuner Setup  
Audio  
Network Setup  
Timers  
Network  
Tuner  
To connect to a wireless network you will need:  
CC  
Closed Captions  
Devices  
Wireless Router  
System  
Guided Setup  
User Manual  
High-speed Internet connection  
SSID (Wireless network name)  
Network Password  
For streaming video, your Internet connection speed  
should be 1.5 Mbps or higher.  
Press the MENU button to display the TV SETTINGS menu.  
Use the Arrow buttons to highlight Guided Setup and  
press OK.The GUIDED SETUP menu is displayed.  
If you don’t know how fast your connection speed is,  
contact your Internet Service Provider (ISP).  
Highlight Network Setup and press OK.The Network  
Setup guide is displayed.  
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3
Highlight the name of your wireless network (this is the networks SSID) and press OK.  
If you do not see your SSID, you will need to enter it manually by selecting Hidden Network. For more  
information, see the TVs User Manual. Using the on-screen keyboard, enter your networks password, then  
highlight Connect and press OK.  
If you are having trouble connecting to your network, check your router placement. It should be in  
a place with minimal structural interference like walls or large metal objects, and away from any  
other devices that are broadcasting at 2.4GHz.  
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GETTING STARTED WITH VIZIO INTERNET APPS PLUS®  
VIZIO Internet Apps Plus® (V.I.A. Plus) delivers popular  
online content to your TV.V.I.A. Plus features a selection of  
Apps that allow you to watch movies and TV shows, listen  
to music,get weather and news information,and more–all  
on demand.  
A high-speed Internet connection is required to  
receive product updates and to access online  
content.  
Press the OK button to launch an App.  
Press the Left/Right Arrow buttons to scroll though the Apps on the dock.  
(The highlighted App is in the center of the dock.)  
Press the V Button to display the V.I.A. Plus App Dock  
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.  
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The fullscreen V.I.A. Plus Apps window allows you to add and store apps. The Apps on the first page are  
displayed in the Dock and Apps on additional pages can be moved to the Dock.  
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.  
My Apps  
Features the apps  
installed on your TV.  
App Tabs  
Browse through  
apps on these tabs  
and add them to  
your My Apps tab.  
Installed Apps  
The Apps displayed  
here are also  
available in the  
V.I.A. Plus App  
Dock.  
You can also open  
the app directly  
from the app store.  
EXIT  
Return to TV  
Note: App location, appearance, and availability subject to change without notice.  
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HELP TOPICS  
The on-screen menu has guided setup. Press MENU > Guided Setup. Select the type  
of setup you need and press OK.The Setup App begins.  
To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV  
to Factory Defaults. If you have changed the default Parental Control Passcode, enter  
it now. Select Reset. Remember that all of your settings will be lost.  
How do I return to the  
Setup App?  
Press the VOLUME UP button on the remote.  
There is a picture, but  
there is no sound.  
Press the MUTE button on the remote to ensure that mute is off.  
Press MENU, then select Audio. Be sure TV Speakers is set to On.  
Be sure your connected devices are turned on.  
The TV displays  
“No Signal.”  
Press the INPUT button on the remote and select the input to which your device is  
connected (TV, HDMI-1, COMP, etc.).  
There are black/  
gray bars on the top/  
bottom/sides of the  
screen.  
Note that some television channels add black bars to the picture.  
Set the TV image mode so that the picture fills the screen. Press the WIDE button on  
the remote until the screen is filled, and then press OK.  
Adjust the video settings of your external device,  
Be sure the power cord is securely connected to the AC socket on the TV and to a  
working electrical outlet.  
There is no power.  
Press the POWER button on the remote or on the side of the TV.  
If the above steps do not work, try plugging the power cord into a different outlet.  
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LEGAL  
/
COMPLIANCE  
FCC Class B Radio Interference Statement  
Notice  
The changes or modifications not expressly approved by the party responsible for compliance could void the users  
authority to operate the equipment.  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not  
installed and used in accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following measures:  
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.  
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this  
equipment. It is the responsibilities of the user to correct such interference.  
FCC Warning  
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules  
could void the users authority to operate this equipment.  
Caution  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for  
each area.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
USA: UL  
Germany:VDE  
UK: BASE/BS  
Japan: Electric Appliance Control Act  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this  
device may not cause harmful interference, and (2) this device must accept any interference received, including  
interference that may cause undesired operation.  
Canada: CSA  
Image(s) under license from Shutterstock.com.  
LIMITED WARRANTY  
ON PARTS AND LABOR  
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,  
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE  
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES  
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,  
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE  
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR  
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.  
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES,SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TOYOU.THIS  
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,AND YOU MAY ALSO HAVE OTHER RIGHTS,WHICH VARY FROM STATE TO  
STATE.THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.  
Covers units purchased as new in United States and Puerto Rico Only.  
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship  
for a period of one (1) year of non-commercial usage and ninety (90) days of commercial use.If a Product covered  
by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the  
Product at its sole option and discretion.  
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via phone at  
877 MY VIZIO (877.698.4946) from 5:00AM to 8:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and  
Sunday,PacificTime,or visit www.VIZIO.com.PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT  
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show  
that a Product is within the warranty period.  
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.  
Personal Data  
Parts and Labor  
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION  
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product  
will be restored to you configured as originally purchased.You will be responsible for restoring all applicable data  
and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to  
protect your personal information,VIZIO recommends that you always clear all personal information from the unit  
before it is serviced, regardless of the servicer.  
There will be no charge for parts or labor during the warranty period.Replacement parts and Products may be new  
or recertified atVIZIOs option and sole discretion.Replacement parts and Products are warranted for the remaining  
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.  
Type of Service  
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for  
transportation costs to the service center,but VIZIO will cover return shipping to the customer.PRE-AUTHORIZATION IS  
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.  
Zero Bright Pixel Defect Guarantee  
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new  
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the models  
product information page (www.VIZIO.com) or look for thezero bright pixelguarantee on the box.  
Product returns to VIZIOs service centers must utilize either the original carton box and shipping material or  
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing  
and shipping the covered Product to the VIZIO service center.  
Limitations and Exclusions  
VIZIOs one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for  
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,  
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as  
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service  
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.  
This one year limited warranty does not cover Products sold “AS IS”,“FACTORY RECERTIFIED”, or by a non-authorized  
reseller.  
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© 2014 VIZIO INC.ALL RIGHTS RESERVED.  
140103EM-B  
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